Just ten days left until I cancel and I got a call yesterday from VM.
Currently on 50mb broadband at £25.70 a month. Said they would pay my next three months of bills and keep the price as it is for the duration of the new 12 month contract. Also to send their new router. I can go 100mb for £31.70 a month.

Decisions...

Yes I've heard of grammar and paragraphs n all but I'm just really p****d off at the mo...apologies!

Absolutely disgusting company to deal with. Took up the offer and was given installation date of 30th September. Engineer arrived and said only been instructed to install tv and broadband not phone as oversubscribed in area. Virgin obviously didn't care to inform me of this prior to sending engineer out for the install. Rang them as the engineer left and was passed from department to department till finally spoke to preinstall dept. Told me there was no problems with being oversubscribed and would arrange for an engineer to come back out on the 4th of October to install phone. In the meantime the tv and broadband kept disconnecting and reconnecting from the service. Today the engineer came out only to repeat what the first engineer said on the 30th... instead of connecting phone, reconnected broadband and tv and commented on how badly virgin wee managing the install. 2 agreed installs later rang again to be passed from pillar to post only to be told they were going to charge £55 P/M due to not being able to install phone and this was the cost of the tv and broadband package I had been put on without the phone. Swiftly told them to stick it as was their fault didn't inform me sooner and due to sending engineers out twice to hook up phone only to fail to deliver. Told me if wasn't happy to cancel. Told him i wanted to put formal complaint to which i was told i couldnt if i was going to csncel...so it was a choice between cough up more money for a reduced service or suck it up and complain which they would probably do naff all about. Went through to cancellations who then told me it would take them 30 days to refund me. Absolute farce of a company...over 4 hours wasted on the phone and to top it off lost our number we were porting over from sky. No apology...not one advisor accepted responsibility just kept passing the buck and if I dared to speak against them cut me off or transferred to another random department. Brought back memories of why I left in the first place years ago. Hope this company dies a horrible death will never be taking out any of their services again...

I read it was 28 days money back guarantee on one part of virgins website when ordering/checking things then read on another page it's only 14 days. I've no idea what my actual rights are regarding cancelling it all. If its 14 days from installation then its this Wednesday. I've also noted that my contract states a date of 14th September even tho it wasn't installed until 21st late in day.

I have got Vivid 100 Player TV + Sky Sports + Free V6 Box + Free Installation for £32 a month on 12 months contact. No cash backs.

Currently on BT and have had no issues with BT on Infinity 1 (52MB). Consitently get around 47 MB/Sec. Their best offer was £31 a month for 12 months to renew it. I think the Virgin Deal is good. Have 30 days to cancel.

Well had virgin now since since last Friday.
Not impressed with the V6 box or the super fast fibre which isn't super fast.
I just can't get on with the tv box user interface it's awful. I've still got my Sky+ hd boxes so going to see if I can re activate my account and get a deal

Just to confirm v6 box is free delivered automatically if you choose tivo box

I have the V6 box plus 200Mbs BB. I’m impressed with both.

On 5Ghz I get the full 200Mbs on my phone. On the congested 2.4Ghz which I guess most people will connect on I get around 30Mbs.

Also if testing your download speed on a phone app (Speedtest etc) then bear in mind the age of the phone. I’m a bit of a geek with download speed tests. Older devices will struggle to hit 100Mbs. Obviously a better check is to plug a modern computer into the router via ethernet to check your line speed reliably.

Also check out which router you have. The original Superhub was shocking. No point having super fast broadband with an old router.

I have the Superhub 2 ac which is very good and very stable. The latest router is called the Hub 3.0. Not sure what this is like.

The V6 box is impressive. I like the way it integrates catchup TV with what is available on the box. 6 months ago it wasn’t so stable. It would crash after watching iPlayer. That’s now been resolved and it seems very stable.

As mentioned by someone else already it’s important that the V6 box is connected to the internet by Ethernet cable (for catchup and remote recording). It has the capability to connect by WiFi but it’s not reliable at all.

The Virgin app is a complete pile of something. Not worth using.

On the whole I’m happy with Virgin. Had issues a few years back with BB speeds etc. All good now tho. Important to haggle prices each year to keep the cost down.

I've been with Virgin since February on their Player 50mb bundle. Had a letter last month about a price increase but saying I would get a free speed boost to 100mb later this year. Phoned up yesterday to ask when and was told there was nothing showing on my account and I would have to pay for a speed boost about £3/4 a month extra. This despite new customers now getting 100mb as standard! Will be leaving when 12 months is up I think!

I got the e-mail about the voucher, but only £50. The thing is I made contract for full house so should be £100.. anyway better than nothing

Can we use this together with quidco.

I just ordered the full house bundle, I entered name&e-mail but didn't get any e-mail about the voucher. How and when can I get the voucher??

i did buy a monster Asus all singing and dancing router for about £150, was still rubbish, sent back, now im waiting for BT to be activated.

It is same for me but I have sonos bridge connected. The ethernet connections on SH3 are shocking as sonos drops out every other day. Removing the rj45 and putting back springs it back into life - no reboots required. Sounds like the answer is put SH3 into cable mode and buy a router to mask as I don't believe virgin update the firmware on these and by God it is in desperate need of some.

This is almost as good as the virgin deal I got in Thailand a couple of months back. Simply Lovely.

I have a question, what if I cancel my contract and my wife start new one? is it possible?

So the vivid 200 gamer does still exist? I was told by a VM chat agent that they no longer offer it, and that the vivid 300 service has replaced it

I say go for it! :wink:

You bundled in on my Wifi conversation, stating latency issues. I'm highlighting that the two are completely unrelated.

Can I post my live chat on here about how much it would cost to add a tv package without it boring anyone? Its quite short but a complete farce!

But I never mentioned about WiFi I was talking about latency, which regardless wether you are using a wired or wireless connection will suffer from latency if it is there, well it's good that your connection is fine but alot of people are still having the issue

I pay £33 for 78MB fiber get maybe 30 and constant drop outs when more than 1 device connected. We are avid gamers and I've called multiple times and complained and all they have offered is a new hub for £20. I also pointed out the 100mb is cheaper than I am paying now why don't I have that and all I got told was, because you don't. I've been a customer for 6+ years and all I get is broadband and "because you don't" for £33 a month and at least 3 trips to reset router a day.

Currently pay £25.99pm for Vivid 200 fibre I believe it’s called? With phone line rental and weekend calls. Not bothered with junk tv as we use our old sky box as freeview if need be and stream everything else nowadays; Netflix/ ShowBox/iPlayer nothing more needed. Call VM before price increase deadlines & sound adamant you wish to cancel because of it and you should get it the extra credited back to you. :sunglasses:

​Hardly pedantic to point out something that most folks wouldn't realise :wink:

yes spot on and fully agree. I did the same as you and always have been credited back.

I'm currently paying £75pcm, but that includes 2 TiVo boxes, XL TV and M phone, and HomePlus+

pathetic customer service, complete liars , tell you one thing on the phone and when you get the bill its completely different. I was on 150 meg for £19.99 per month , have been a loyal customer. Recently i moved to a new address, thought id take my service with me, instaed of paying early disconnection fee, they said it would be no problem, i will only pay a £20 installation fee and will keep the same package 150meg at £19.99. just before the installation they said i couldnt have that anymore and had to have a new contract. gave me 50 meg for £27 permonth and sent me a bill of £174 for early disconnection fee. i have since cancelled my old direct debit and phoned them to complain, i have a recording of the caht with the woman telling me that she will take care of the disconnection fee from old address, i dont trust them , i still cancelled the direct debit for the old address..that way they cant take the money out..theiving barstewards..!!! :rage:

VM won't haggle with me anymore, got the basic package and by this time next year it's £50 a month. Too much so cancelled. I suspect your renewal will be sky high next time.

I've always found Virgin very reliable but agree that they are always putting up their prices.

I had finally had enough this month when they notified me of another price rise so I phoned up and said "put me on a new customer deal or im leaving" as this was about £10 cheaper than what I would be paying once the price rise kicked in. They said "impossible" so I told them to start the disconnection process.

A few days later I get a call from their customer retention team. One simple conversation later and I'm getting Player TV, vivid 200Mb and weekend calls for £27 a month. That's £20 less than I was paying and £15 less than the new customer price advertised on their website.

Just goes to show you have to haggle with VM and be prepared to walk away.

Heat from me, used to be a customer and never had any issues. Can't go back to them as the area where I live is not covered (yet).

I'm with Virgin and I would like to change but can I transfer my home number across or not to another provider?

Regardless, that has the square root of zero to do with Wifi.

In router and modem mode my SH3 works flawlessly after a firmware update which was released to fix the issue.

It hasn't been fixed because the update hasn't been released to sort the problem out, I was talking about the latency on the line which I did state clearly

The Puma issue has nothing to do with Wifi... it is a problem with Puma-based modems which connect to an Arris CMTS that causes problems over DOCSIS.

In any event it has been fixed now.

Virgin are trash, I had 100MB fibre which never got above 40MB and even worse at peak times, avoid.

Your Right to Cancel,,We hope you want to carry on enjoying all this with us. But if not, don’t worry – you can change or cancel your package at any time before the date stated on your email or letter without paying any cancellation charges. Simply call 0800 052 0098. For more information, ask our friendly community at virginmedia.com/com…ity

"

• Player TV
• VIVID 100 fibre broadband
• Talk Weekends + £50 Amazon Voucher

• Telly favourites including Sky 1, MTV and Fox"

cold was only £26.80 odd last week for the 100 internet + basic tv and phone
£80 cash back via quidco
gone back down now but will be going higher again soon

Will be leaving soon, when deal finishes you have to go elsewhere as there wack the contract up!

Customer service not brothered and cut me off, broafband speed aint that great!

Don't do it, you'll regret it.

Especially if you're a gamer, their connection has AWFUL traffic shaping and absolutely absurd ping jitter. You'll never get 100Mb on a single-threaded download either.

You have to call VM as they use their own network, it's not difficult. They might try to offer you cheaper / better deal if so just ask them this question.. "If you could offer it to me for £39 why are you currently charging me £45?". Then state you wish to leave and give 30 days notice. They will tell you the day you will be disconnected, job done.

Apparently they will send a box to return their kit, I'm still waiting for them to do that. If it arrives I'll send it back, They took final payment, I have cancelled the DD with my bank, and if they attempt to take anymore I will contest it. Job done..

Avoid Virgin the bill is never what it should be. Shocking customer services. Regular price rises

I did exactly this yesterday. They wanted to add £1.99 for the remaining three months so I just said can I give my notice to leave and they said they will keep it at the same price

I've phoned threatening to cancel, as I'm paying £42 (soon to be £45) for 70mb + phone line, and the "absolute best deal" they can offer to keep me is to charge me £5 more for 100mb line! Had to delay cancelling, due to work being done on the house, but will be finding a new provider ASAP...

There is a known problem that virgin are aware of, the company that supplies the routers aware if it too, Google "puma chipset" but basically that chip in the router causes latency on the line, supposed to be a firmware update for the SH3 but not till may next year

Phone up and say your not happy to cancellation they will usually take off the increase for 6 months...

You people do realise you can cancel your current contract without penalty if they change it?

You've got until 31st October to do so.

I wouldn't touch this company crap service

I cancelled this week and the guy on the other end had a full blown argument about what another provider offered me (speed and price) and told me I was wrong. He then told me there is another price rise next month of about £2

The most scandalous thing for me is the fact that VM seem to be continuing to charge existing customers around £19pm for phone line rental when it's included in all of the new bundles as standard! Called to get this rectified and was told they can't put me onto one of those bundles because I'm an existing customer. Absolute joke.

I'm having constant disconnection with virgin... if you own a sonos product do not get virgin...
community.virginmedia.com/t5/…092

I have done that in the past but now they are not interested if you leave, they offered nothing

i got a letter last week saying £4 increase , not happy , but may take the hit as they gave me a good deal 3 months ago when i threatened to leave. Now i have introduced a few people so got a few hundred pound credit so not worth thraetning to eave!. Anyway for me there service is fantastic. Broadband is great and the V^ box is absolutely brilliant, no issues whatsoever as it has an ethernet going in the back. Think people who have it through wifi may have issues. So glad i put wired internet throughout my house when i did it up, wifi will never be as good.

No its just the superhub 3 is rubbish, nothing to do with signal strength.

If you know anyone on Virgin Media and say they referred you you get £50 off your bill and so do they so win win for both. I done that too so I have £50 off my virgin media bill :blush:

It's a shame the upload speed is so crap with Virgin. You have to get their 300mbps down just to get 20mbps up.

Might be picky however the deal here says 100MB but it's 100mb. 1MB = 8mb, which is why ISPs like to quote using megabits.

Just left them because of continuous price increases and their “100mb broadband speed” only ever reaching 20mb at most. 7 month’s to look at a known fault on their broadband fibre with no guarantee the speed would ever reach 100mb. Absolutely appalling customer service lately.

This deal doesn't come with the V6 box as stated in the OP, unless you pay £50 extra up front.

Booooo, I literally just signed up with Virgin about a week ago.

I'm sure my internet is disconnecting since I got virgin but they can't find any errors. My sonos system keeps losing its connection! It's quite annoying...

As much as it pains me I have to say I'm really happy with virgins btoadband. With sky is get about 5mbs and with virgin I've had speeds of up to 140mbs on the PS4 and abiut 90mbs on the Xbox (No idea why the difference!) But I'm not happy about all these bloody increases and how being loyal means bigger all. I know someone who just joined for £28 a month!! Getting tv, bb and phone. Admittedly virgin took months to install so this reduced amount is a goodwill gesture. I got the letter and will be calling up for retentions once I've got some decent comparisons to say I'll leave them for.

I fancy Virgin’s 300 down 20 up Broadband, but not at £48 a month.

I signed up with this thieving company last August, 10 weeks later I received notification of an increase. 3 months later another increase, to cap it all I then receive a questionaire asking how much increase I would find acceptable. I replied with a suitable answer and then last week received another notification of yet another increase. Started off at £38 last August, it is now £53. I have been with this company and previous owners, NTL,NYNEX,CABLE & WIRELESS for 26 years, paid by direct debit , never missed a single payment and had only one service call.
So much for a valued customer.... not worth tuppence.

Would this work with refer a friend offer. As both of you can get £50 off each.
I've used the refer a friend offer before. A little incentive against the ever increasing prices.

Left them to move to Sky 12 months ago and looking to go back to try out their new V6 box. Hopefully I'll qualify.

Seems this only comes with the tivo 500, the v6 box looks to be an extra £50 upfront?

New Virgin Media customers only, i.e. You must not have been a Virgin Media customer for at least 12 consecutive months prior to taking this offer to qualify for this discount. Further legal stuff applies, see virginmedia.com

Decent bundle - currently stuck in a contract myself or would pick up - Including the Amazon voucher works out from as little as £28.80pm which is a very good price

Click get deal link / links below and make sure you enter details on left hand-side before proceeding or you won't get your voucher

See links below

Player bundle: + £50 Amazon voucher

• Player TV
• VIVID 100 fibre broadband
• Talk Weekends + £50 Amazon Voucher

• Telly favourites including Sky 1, MTV and Fox
• The essential free to air players and Catch Up
• Watch Netflix on TV (subscription required)
• Pause, rewind and record TV
• Virgin TV V6 box – our smallest, smartest, fastest yet

Mix Bundle: + £50 Amazon Voucher

• Mix TV
• VIVID 100MB Fibre broadband
• Talk Weekends + £50 Amazon Voucher
• Telly favourites including Sky 1, MTV and Fox
• The essential free to air players and Catch Up
• Watch Netflix on TV (subscription required)
• Pause, rewind and record TV
• Virgin TV V6 box – our smallest, smartest, fastest yet
• Over 150 channels

Full House bundles: + £100 Amazon voucher

• Full House TV
• VIVID 100MB Fibre broadband
• Talk Weekends + £100 Amazon Voucher
  
• All the BT Sport channels in HD
• Nat Geo Wild in HD and the Disney Channels
  
• Players, Catch Up and Virgin TV Box Sets
• Netflix (if you’re subscribed) and YouTube in 4K*
• Pause, rewind and record TV
• Virgin TV V6 box – our smallest, smartest, fastest yet
• Over 230 channels

VIP Bundle + £100 Amazon Voucher

• Full House TV + Sports and Movies
• VIVID 300 Fibre Broadband
  
• + Talk More Anytime + £100 amazon Voucher
  
• All the Sky Sports channels in HD
• All the BT Sport channels in HD
• All the Sky Cinema channels in HD
• Players, Catch Up and TV Box Sets
• Netflix (if you’re subscribed) and YouTube in 4K*
• Pause, rewind and record TV
• 2x Virgin TV V6 boxes – our smallest, smartest, fastest yet
• Over 230 channels