​Wi-Fi speeds can vary a lot. Run the speed test on a wired connection.

Sounds like you're on the 2.4GHz wireless band. If you're equipment can pick up 5GHz try and set that up as the preferred connection or look into a wireless repeater/range extender.

Their price increases are for their existing customers who cannot be bothered or asked to look at their bills or change. If you join them again as new customer or threaten to leave by giving one month notice , you can get both faster speed and pay less money. For a little pain you gain lots more.

Yes I didnt realise theyd put my bb bill up to £28 in May without telling me. So theyve put it up twice. I rang to query then cancel and he said he was concerned as we were high users on 300. On the upper limits and that if I went to BT we'd struggle. My boy must be using a lot through the summer holidays.

Is this true? Or does BT struggle with higher usage please?

Any network but don't touch talktalk! I went for talktalk 2yrs ago because we rent a flat it didn't have internet, and talktalk given the earliest activation date. the confirmation of live date was in about 2 weeks. sounds good. but they kept changing the date, delayed for nearly a month which was extremely nightmare! we had to use mobile tethering. cost me over ￡50. and they just gave us a very little compensation. however nightmare was not end, they keep inceasing the bill as they said they are improving the service, wtf, nothing improved since we used them, even worse and worse. we initially signed up with 6months contract only, as we've planed to move to new home after 6months. so after 6months we were ready to move to new house and happy to end up with them, called them, they said we are on 18months contract! what the hell! and if we move house, the contract will refresh, which means we will stuck with them for another 18months. we wanted to paid up bill and go for other network, but again, only talktalk can setup faster than other companies because(they promised) move house process quicker and new house got the line, then we agreed again with talktalk. I WAS ABSOLUTELY FOOLISH! It was just another nightmate started! they changed the Live date again and again, another 2 weeks delay! I was tired to ring the customer service, they drove me on the wall everytime. In 2yrs, my bill has gone up to about ￡40/m, internet still as bad as usual. far far worse than Virgin which i thought it was bad. NOW, my contract will be finished next month, i may go back to Virgin, I really miss their service, and never look on talktalk again, even they offer me for free.

I currently pay £10 for Unlimited 38Mbps Fibre with Sky and £12 or £15 line rental - Try web-chat and you will receive this offer for 2 years :smile:

Let me know the offer you get, l AM in same boat

You can give one month notice if you got price rise letter. Then get 300 speed as much better offer for students with only 9 month contract with contract under the name of your children . Otherwise get this offer as new customer. When retention call you can mention this offer as well. Unless you threaten to leave them by giving one month notice, you will get nothing except price rises as they treat existing customers as cash cow.

We have recently switched from 200 Mb Virgin to Sky , and felt exactly the same, heavy internet users etc but I have to say how good it is, We got Sky fibre max providing 76 Mb down &18 mbps up on the speed test, not as fast as Virgin in a Speedtest but in practical speeds we've seen no difference, web pages , games etc plus the Ping is way better 6ms! I really noticed the difference in fast games like BF1.. & that's with the kids streaming at the same time! Sky Q beats the new TiVo V6 easily, only negative thing is the router has 2 ports?!? But both gigabit so add a switch..plus the download speed from Steam maxes out at 9-10 Mbps we did have 21mbps via Virgin but for the cost difference and better ping I'll wait a bit longer to download a game:)
We would have stayed with Virgin but they didn't offer anything to keep us while Sky offered everything half price :smile: so playing £45 to Sky for more channels as opposed to £72 Virgin for less..
Hope that helps.. it's a silly game but you got try for the deals or they will keep upping the price!

Bit the bullet and phoned mentioning this deal. Eventually, after an hour of insisting I was leaving as an disgruntled customer, I was offered a better deal than I had. After the planned rise I would have been paying £720 pa for 200mb and basic player TV. I have now agreed to pay £532 over the next 12 months, same TV but includes an upgrade to 300mb. A reduction of nearly £200.

Granted the deal on this post worked out at £440 for 200mb (before any possible cashback), but it was without any TV. Think the player TV costs about a fiver a month, so would have made it up to £500pa. Effectively I'll be paying £32pa more for the additional speed, but not bad as an existing customer.

I just think the new customer deals should be scrapped. The marketplace should be more transparent with everyone paying the same for the services they use! Don't see why they should expect long standing accounts to subsidise new customer deals that we aren't privy to.

I know the feeling. I have just 1 teen and Virgin say we are using 300. The upper limits. But they put my bill up to £28 without telling me. But ive heard horror stories about BT. Virgin say they have the strongest BB but heard that from others. But would like cheaper.

Make sure you give one month notice to leave as legally entitled to leave when they raise prices . Then when retention call ask them to give discount, normally 50 pounds and no price increase. Otherwise actually leave and get this offer.

Why swear at a country. Indians in call centers speak better English than lot of Americans.

Exchange?? They have street cabinets, BT/Openreach have exchanges.

As with all ISP's some will get advertised speeds some won't.
I also get 220Mbps day in day out

btw...people...don't do speed tests using Wi-Fi, guaranteed not to see the speed you are expecting, plug a cable in and then test it......

Where abouts are you based? In South East London we're promised 100 but get 50 :thinking:

Trust me, 200 is insanely fast when downloading stuff. If you've got multiple users on the connection then you'll benefit greatly especially if you're all streaming Netflix, playing games online and downloading large files. If you're just one or two using the connection then I guess 50 is fine

You only get good deals by putting through a cancellation request. Within the thirty days you will receive calls offering you better and better deals. Be very firm about what you want.