Most of us already know how this works. This is a nice way of availing a prime handset. But beware of a temporary impact on your credit scores. You need to click the 3GB 129.99 upfront payment option to get the device price of 417.99 (129.99+ 24 x 12) and that is if you play it right. In short, 1. order this deal online, 2. on the day you receive the phone make a chargeable or included phone call with the supplied O2 sim, 3.Request sim unlock online. 4. pay off the device plan and cancel the airtime plan. you will not be charged 24 months airtime or 1 months airtime (some cs advisor may charge this, if so call again for another cs ). The only charge can be pro rata. £1 or £2 based on which day you cancel. I bought about 10 O2 refresh deals over the last few years and never paid anything extra. ( I was once charged 24 months airtime which was later refunded)
update 9:01 pm 10 Aug 2017: it seems Black is OOS but Rose gold is available on this deal
All comments (98)
vassy1
8 Aug 17#1
Heat added :smile:
Dealmessiah
8 Aug 17#2
Not a great deal I'm afraid. I managed to get this on O2 a short while ago for £287.
I know you can't get it now, but a jump of about £130 is too much.
vassy1 to Dealmessiah
8 Aug 17#3
7+ ?? That was 7 i guess mate
nathan3007 to vassy1
8 Aug 17#5
Why do people always beat me to the punch by seconds? :stuck_out_tongue:
vassy1 to nathan3007
8 Aug 17#8
Always on the hunt :imp:
nathan3007 to Dealmessiah
8 Aug 17#4
Wasn't that the regular 7?
mkh93 to Dealmessiah
8 Aug 17#6
Mate that was for the regular 7 and not 7+!!
nathan3007
8 Aug 17#7
Better link: o2.co.uk/sho…hly Also the grade of the phone is 'perfectly fine'
cruncher75
8 Aug 17#9
What grade coz i cant seem to get it for that price
mantha2in to cruncher75
8 Aug 17#10
Try "perfectly fine"
cruncher75 to mantha2in
8 Aug 17#11
Ah thanks had it on perfect
Lucozade
9 Aug 17#12
Not bad. Theyre similarly priced on ebay but obviously without the one year warranty!!
ruheluddin86
9 Aug 17#13
'Temporary impact on credit score'. That's due to cancelling the airtime right? How long is temporary? Hmmmm P.S. Why would some CSA's charge for airtime?
145ah
9 Aug 17#14
cant find the £417.99?
5Rivers79
9 Aug 17#15
The cancellation method is simple. You get the phone, ring o2 tell them to cancel the airtime contract and pay for the device. It's o2 themselves or their staff that don't do the work on the other side. Either not cancelling the airtime bit or billing you the whole amount in one go.
On the initial call they tell you it's all done. However, you get the bill a few weeks later by email.
The service is absolutely shocking. They pass you from one person to the next and each say the person before didn't action the refund. Never again!
Black_Mamba
9 Aug 17#16
Still cant find it??????????
pete1993
9 Aug 17#17
This isn't a Like New handset. This is a used phone.
O2 has 4 grades for their phones: - New - Like New - Perfect - Almost Perfect - Perfectly Fine
Perfectly Fine could have up to 5 deep scratches up to 2mm long. "Perfectly Fine phones have been a bit more loved, but are still working well. They might have superficial scratches on the back, sides and screen but there will be no more than five deep scratches or chips up to 2mm in length. And you'll get a 12 month warranty to put your mind at ease."
misterleoni
9 Aug 17#18
There's no guarantee you'll get an absolutely mint phone if you go for 'perfectly fine' - I certainly didn't. Also just applying for credit with this deal knocks your score down a bit - I got an email from Clearscore within days of applying for a Refresh deal, telling me my score had gone down. Applying for credit knocks your score down - although it isn't by much, and I'm not sure how quickly it recovers.
Ukmikeyin
9 Aug 17#19
Execellent features!! thanks for sharing.
amz84uk
9 Aug 17#20
I can't seem to find this. The Perfectly Fine deal on 3Gb is £129.99 but monthly line rental of £34.
Has this expired?
mr_bigg
9 Aug 17#21
How do you find these like new or perfect phones on O2 refresh?
I want to get a Oneplus 3T or Oneplus 5 but cant find where to find them
Thanks
VWDUDE2000
9 Aug 17#22
Say if you receive the phone and its in a bad condition can you return it?
jarekjj
9 Aug 17#23
Yes, you have 30 days to return it.
amz84uk
9 Aug 17#24
Has anyone tried this? It says that the airtime is a 24month contract, so why would o2 release someone from this without paying the full amount? I seem to be missing something here. Apologies for the daft question.
hearts
9 Aug 17#25
The great thing about this deal is make makes absolutely no difference to your credit score. That's right NO DIFFERENCE to how potential lenders view your fufutre likeyhood to repay a debt.
jarekjj
9 Aug 17#26
Black 32 Back in stock atm.
iEimis
9 Aug 17#27
Was it ever OOS? Rose gold available too.
Niz
9 Aug 17#28
I happened to be applying to get a credit card and was refused, checked Experian to find out why and it shows outstanding payments to O2 and Experian cost me £15 a month for 6 Months or whatever it costs. So I reckon there are plenty of people with black marks against them but don't know about it. O2 sent me nothing to chase payment so as far as they were concerned account is clear ok. so clearly some incompetent department wreaking havoc.
You aren't gonna care if you already have a credit card and mortgage but if you are younger and need to get loans etc and need your credit score to be good then you don't need this hassle. Had to wait over a year to get a credit card. I've read stories of refused mortgages all because of carrier mistakes.
Also the worst thing you can do in cancel direct debit, always get them to give you the money back as a payment, even if it takes longer to receive the money.
iEimis
9 Aug 17#29
Yeah, don't cancel the direct debit until you got your credit re-applied back to the account, as when it is re-applied back on your account as far as they are aware you don't owe anything and so missing a payment wouldn't result in anything.
mkh93
9 Aug 17#30
who expired this. the deal is still ON!
mkh93
9 Aug 17#31
as of 7:26 pm on 9 August
pheyshunt1
9 Aug 17#32
The upfront cost didn't appear on my bill, so there was no record of it being purchased so I couldn't refund it. Checked all banks, am I missing something? Or do they just not charge until later.
pheyshunt1
9 Aug 17#33
Be careful of this. I had a Samsung Galaxy S7 edge, returned it because of a crashing issue, door swapped and it still was faulty. It was the Pink version, anyone else had this issue?
Black_Mamba
9 Aug 17#34
Sorry guys, what am i doing wrong? I still cant find it.............help anyone.
mkh93
9 Aug 17#35
1.go to the link 2. select condition Perfectly fine 3. click view our tariffs 4. Click View All tariffs 5. Select 3GB data 129.99 upfron £34 pm deal
vassy1
9 Aug 17#36
Must appreciate your patience :innocent:
mkh93
9 Aug 17#37
sorry to hear about your experience. O2 refresh has so far been giving me opportunities to own high end phones I would otherwise never have been able to buy! I personally prefer buying iphones on O2 refresh as I often got Full Apple warranty, and the phone being mint, it is as if I bought a brand new phone without just the Box and charger!
pheyshunt1
9 Aug 17#38
Yeah, I think it was a samsung fault as opposed to them. I bought a S7 (not edge) and it worked fine, ended up selling it though.
sikiliza69
9 Aug 17#39
£400+ for phone is a deal...I'm getting old and poor :grin:
mkh93
9 Aug 17#40
Mate, a phone that sell for £700+ on Apple stores can be had for £418 (with possible Apple warranty). from my perspective (an many others voting hot) is a deal. Ofcourse we also cannot justify Apple or Samsung 8/8+ prices.
Anon
9 Aug 17#41
Sign up for the free services from Noddle, Clear Score and MSE Credit Club and that covers all three credit reference agencies with free report updates.
Anon
9 Aug 17#42
I had a similar experience ... twice! Once when getting the 5 and the other on the 5S. A complaint to their complaints team finally got it resolved and the error erased from my credit file (on both occasions).
The lesson learnt was to make sure you monitor your bank account(s) for O2 appearing - and checking credit files regularly for any rogue entries (as O2 do not even bother to notify you that their system thinks you owe them money and does not try taking the payment from your DD despite it still being available to them. Their system can just report it to the credit reference agencies and no doubt to a debt collector, before actually telling you there is a problem!
Anon
9 Aug 17#43
Most like me will have followed the procedure correctly and it seems to be random selection for the treatment - their system is flawed in a number of ways. It has been going on for years and every Refresh deal throws up more examples of people having issues (a minority - but no fun when it happens to you!) which shows they have not corrected the system issues.
rapuchy
9 Aug 17#44
Is anyone got the phone ? I have placed order last night around 11:20 pm , got an email that O2 has received my order and will be deliver on schedule time, supposed to be deliver today, unfortunately no response from O2 yet , just curious anyone also facing the same issue! I have checked on my O2 page and there was nothing about yesterday's order. May need to call them on tomorrow,
Anon
10 Aug 17#45
Their website clearly says orders placed between 11 and midnight are likely to be delivered after 6pm the next day. My experience has been whether you get an email (or sometimes not), it arrives. Normally a text from the courier giving an hour windows when they will deliver on the day of delivery too.
jarekjj
10 Aug 17#46
I received an txt yesterday saying that it takes longer than usual to dispatch my order' and they will let me know when phone is back in stock. I talked on Live Chat right now and they say it's out of stock, but if you check the deal on the O2 website it's still IN STOCK. What the hell is going on?
iEimis
10 Aug 17#47
Mine is due to be delivered in 30 mins or so, will report on condition
Android2g
10 Aug 17#48
I got a message to say delivery will be delayed as they've ran out of stock too. They are expecting more stock apparently, so that's possibly why it still shows in stock on the website.
iEimis
10 Aug 17#49
Just got it, it literally looks brand new, however a good 5cm of adhesive can be seen underneath the screen on one side, so wonder if the screen was replaced. The date on the box is 13/06/2017 and the warranty is expiring on 2nd of June 2018, so it indeed looks like a 14 day return
dw123
10 Aug 17#50
If the phone was unlocked by o2 the replacement will be unlocked.
amz84uk
10 Aug 17#51
Just tried to order this and getting the error message; "You can’t checkout just yet.
You can try editing your basket below.
Part of your order is now out of stock. Remove or replace the marked items below to continue."
jarekjj
10 Aug 17#52
Means it's out of stock. This website is confusing.
iEimis
10 Aug 17#53
Just called and paid off the device, but yet again was told that 30 days notice is now required as a standard from both advisers, he offered to move the sim to pay and go from today free of charge, so that the airtime is cancelled immediately, so there is a workaround without paying 1 months worth of airtime, you just got to go for it. Feels like I am the only one this time taking out this deal? Waiting for unlock code currently.
vassy1
10 Aug 17#54
Good luck mate. Looks like your the only one
idealstandard
10 Aug 17#55
Same here. I suppose the alternative is paying an extra £22 which isn't the end of the world.
For anyone questioning the condition of "perfectly fine" phones under this offer: for the second time now the phone I received was as if it just came out of the box brand new. I checked the serial on Apple.com and the warranty is valid until mid 2018. Suppose this isn't always the case, but you can always return it within 14 days if not.
cecanor
10 Aug 17#56
Oops expired
mkh93
10 Aug 17#57
it seems Black is OOS but Rose gold is available on this deal
vassy1
10 Aug 17#58
You need to amend your title.
iEimis
10 Aug 17#59
I made a mistake kids.. Requested my unlock code straight away, should of kept a sim for a while, they were unusually quick with the unlocking request this time round, last time it took 3 days, this time they sent me a reply within what was around 30-45 mins saying that my phone number is not associated with the IMEI number. I requested one again in the hope that during the night it will somehow associate itself. On SE unlock the device never actually appeared on the website, but was unlocked no problem.
gazzaahh
11 Aug 17#60
Phone arrived, looks brand new, apple warrenty until June 11th 2018. Thanks :grin:
Although I'm trying to follow process on OP, downloaded o2 app and tried online to request unlocking and it states
"The information is not available at this moment. Please try again later.
what do I do? :dizzy_face:
not wanting to follow rest of guide and pay off device until I get phone unlocked
iEimis
11 Aug 17#61
It's very odd these days with the unlocking. Supossedly you are meant to keep the sim in the phone for 24 hours+, even then the phone doesn't appear on the website, or at least it didn't for me.
idealstandard
11 Aug 17#62
. Supposedly this takes 24 hours. I was told to "make a few chargable calls" but surely one call to 202 is the same thing.
idealstandard
11 Aug 17#63
...oops - start of last message was somehow cut off by the site/browser. Was just saying you're supposed to make a call from the phone with an O2 SIM in order for the network to register the IMEI of the iPhone. And to allow about 24 hours for this to register.
mkh93 to idealstandard
11 Aug 17#64
"2. on the day you receive the phone make a chargeable or included phone call with the supplied O2 sim," only then your phone IMEI is registered on O2 and you can request unlock
iEimis
11 Aug 17#65
It's really odd, because pay and go card that I've put in it to first test it if it was unlocked or not (it was an EE card and then O2 pay and go card) recognised the phone on the website within couple of minutes, whereas pay monthly seem to be taking ages.
jarekjj
11 Aug 17#66
I just been told on Live Chat that my order from Wednesday is delayed as it is out of stock. This is annoying as when I ordered, it was in stock, in fact it was in stock for most of the day yesterday as well. They suggested I can cancel the order, no way! Any advice what to do? What are my rights if I placed the order and they took the money already?
mkh93
11 Aug 17#67
I would rather wait than cancel the order. This is not your fault anyway. Chase them hard and they may offer some compensation for the delay? :grin: . I once heard of someone in similar situation, when O2 ended up sending a brand new phone.
jarekjj to mkh93
11 Aug 17#68
I think this is what I'm going to do. Give them a hard time every day.
By the way my phone was unlocked this evening, so all is good. Waiting for the sim to disconnect now. Thanks op.
iEimis
11 Aug 17#70
Go to CEO department straight away, or shame them on social media, it helps.
vassy1 to iEimis
11 Aug 17#71
Dont cancel.. they have done a credit check for this order. So if you cancel it then there is no point of them doing a credit check for u.. rite.
VWDUDE2000 to iEimis
15 Aug 17#83
Had problems unlocking, kept getting the no information error. Talked to someone on live chat that took my details, they said that it should be complete within 72 hours and I will receive a text. Is it ok to pay off handset and cancel airtime now or should I wait until I get the text first?
jarekjj
11 Aug 17#72
What is CEO department and how do I go there? Phone or LiveChat?
Good advice with social media, FB and twitter
vassy1
11 Aug 17#73
Waiting for black to come back in stock
rapuchy
12 Aug 17#74
Mine still not delivered and no apology for the delay, O2 getting worse day by day, i ordered 8th on Tuesday. However Just called to customer service and they have confirmed that because of out of stock they aren't able to deliver on time, but soon there are some more stock coming back soon, so there is a chance to get it by next week!
rapuchy to rapuchy
13 Aug 17#78
Hello guys just had an email from O2 and confirmed that my order will be deliver by next working day. Let's see
jarekjj to rapuchy
14 Aug 17#79
The same here, picking up tonight from my local O2 store hopefully.
vassy1
12 Aug 17#75
If i were you i would be asking them to provide me some free goodies for this delay. Worth a shot
rapuchy to vassy1
12 Aug 17#76
I have asked the customer service representative What about you unexpected delays, she just said that it's not on her hand , now says they don't honour anything to their customers!
vassy1 to rapuchy
12 Aug 17#77
Try through Facebook or some other social media ??
VWDUDE2000
14 Aug 17#80
How long did it take to show up? Having the same issue now...
jarekjj to VWDUDE2000
14 Aug 17#81
Phone received, looks like new, not a single mark, 11 months warranty left.
rapuchy
14 Aug 17#82
That's good Mine still not delivered yet. Taking so long though
mkh93
15 Aug 17#84
once unlocking request is submitted, you should be okay to payoff and cancel the contract. worked for me many times
jarekjj
15 Aug 17#85
I did the same. Requested unlock on Iive chat last night and today paid off the handset and "upgraded" to £9 30 day sim only, all online using My O2 page. Tomorrow I'm going to call 202 and cancel 30 day contract. The same procedure worked fine for me couple of weeks ago on a different refresh deal.
rapuchy to jarekjj
15 Aug 17#86
Mine got it today, warranty till 12 July 2018
Some(3/4 ) light scratches visible on the screen if you looked @ very carefully, however overall you could say grade B, but I have noticed that on the description of o2 note it's says grade C though, now thinking what to do,
Just got lightening cable and pin , they didn't supply any adapter for earphone, anyone got that?
VWDUDE2000
16 Aug 17#87
Mine was in mint condition, only got lightning cable and pin too, warranty till July.
VWDUDE2000
16 Aug 17#88
Just paid off for phone and cancelled airtime, said that I would recieve a bill for 3 days of line rental, is this correct?
jarekjj
16 Aug 17#89
You already have full month bill on your account. You can cancel direct debit and have outstanding payment for your bill when they try to collect the payment in 14 days. This will be 'paid' when they issue next bill with credit.
The other way is to pay the bill and then receive credit with the next bill which they will transfer to your bank account but you need to ask for it on Live Chat. Both ways worked fine for me.
alienbats
16 Aug 17#90
How did you change it, as I get message - Sorry, you can only change your tariff once every 30 days. You'll be able to change it again on 12/09/2017.
alienbats
16 Aug 17#91
And how did you pay off the device in full?
jarekjj
16 Aug 17#92
You need to go to Upgrade option in your My O2 page, then select Pay off the device and upgrade to SIM Only option and 30 Day contract. Select the cheapest one for £9 and go to checkout. It will add device pay off balance.
alienbats to jarekjj
16 Aug 17#93
THANKS SO MUCH MATE!!!.....it wasn't obvious and not at least where to find it but I finally managed to do it :smile:
rollercoaster63
1 Sep 17#94
Will this work if you do early upgrade on a current 02 phone?
mkh93 to rollercoaster63
2 Sep 17#95
As long as your current contract is O2 refresh.
chmaiden to rollercoaster63
1 Oct 17#97
got customer services telling me that I have to give them 30 days notice to cancel the airtime as I have paid off the device....so the cooling off period doesnt count....what to do next?!?!\
mkh93
1 Oct 17#96
Here is what I did: there is an option online to upgrade and payoff device plan and switch to sim only 30 day term contract for £9/ month. Once I switched then I spoke to CS to terminate my sim only 30 days contract but within 14 days cool off, so I don't even pay £9 rather a few days pro rata. CS migrated my contract to PayGo sim so once that is activated the earlier sim is automatically disconnected. In your case if CS push for 30days contract £9 is not the end of the world! from my experience each CS may deal differently, so always try again with a different CS
alppatuk to mkh93
10 Oct 17#98
If anyone wants a 128gb sealed and boxed black 7 plus, I have one going for £650 posted
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
![[Xbox One] Q. u. b. e: Director's Cut on Deals with Gold](/images/topics/208716_1.jpg)
Opening post
You need to click the 3GB 129.99 upfront payment option to get the device price of 417.99 (129.99+ 24 x 12) and that is if you play it right. In short,
1. order this deal online,
2. on the day you receive the phone make a chargeable or included phone call with the supplied O2 sim,
3.Request sim unlock online.
4. pay off the device plan and cancel the airtime plan. you will not be charged 24 months airtime or 1 months airtime (some cs advisor may charge this, if so call again for another cs ). The only charge can be pro rata. £1 or £2 based on which day you cancel.
I bought about 10 O2 refresh deals over the last few years and never paid anything extra.
( I was once charged 24 months airtime which was later refunded)
update 9:01 pm 10 Aug 2017: it seems Black is OOS but Rose gold is available on this deal
All comments (98)
I know you can't get it now, but a jump of about £130 is too much.
o2.co.uk/sho…hly
Also the grade of the phone is 'perfectly fine'
On the initial call they tell you it's all done. However, you get the bill a few weeks later by email.
The service is absolutely shocking. They pass you from one person to the next and each say the person before didn't action the refund. Never again!
O2 has 4 grades for their phones:
- New
- Like New
- Perfect
- Almost Perfect
- Perfectly Fine
Perfectly Fine could have up to 5 deep scratches up to 2mm long.
"Perfectly Fine phones have been a bit more loved, but are still working well. They might have superficial scratches on the back, sides and screen but there will be no more than five deep scratches or chips up to 2mm in length. And you'll get a 12 month warranty to put your mind at ease."
Has this expired?
I want to get a Oneplus 3T or Oneplus 5 but cant find where to find them
Thanks
You aren't gonna care if you already have a credit card and mortgage but if you are younger and need to get loans etc and need your credit score to be good then you don't need this hassle. Had to wait over a year to get a credit card. I've read stories of refused mortgages all because of carrier mistakes.
Also the worst thing you can do in cancel direct debit, always get them to give you the money back as a payment, even if it takes longer to receive the money.
2. select condition Perfectly fine
3. click view our tariffs
4. Click View All tariffs
5. Select 3GB data 129.99 upfron £34 pm deal
Mate, a phone that sell for £700+ on Apple stores can be had for £418 (with possible Apple warranty). from my perspective (an many others voting hot) is a deal. Ofcourse we also cannot justify Apple or Samsung 8/8+ prices.
The lesson learnt was to make sure you monitor your bank account(s) for O2 appearing - and checking credit files regularly for any rogue entries (as O2 do not even bother to notify you that their system thinks you owe them money and does not try taking the payment from your DD despite it still being available to them. Their system can just report it to the credit reference agencies and no doubt to a debt collector, before actually telling you there is a problem!
I have placed order last night around 11:20 pm , got an email that O2 has received my order and will be deliver on schedule time, supposed to be deliver today, unfortunately no response from O2 yet , just curious anyone also facing the same issue!
I have checked on my O2 page and there was nothing about yesterday's order. May need to call them on tomorrow,
"You can’t checkout just yet.
You can try editing your basket below.
For anyone questioning the condition of "perfectly fine" phones under this offer: for the second time now the phone I received was as if it just came out of the box brand new. I checked the serial on Apple.com and the warranty is valid until mid 2018. Suppose this isn't always the case, but you can always return it within 14 days if not.
Thanks :grin:
Although I'm trying to follow process on OP, downloaded o2 app and tried online to request unlocking and it states
"The information is not available at this moment. Please try again later.
what do I do? :dizzy_face:
not wanting to follow rest of guide and pay off device until I get phone unlocked
By the way my phone was unlocked this evening, so all is good. Waiting for the sim to disconnect now. Thanks op.
Good advice with social media, FB and twitter
What about you unexpected delays, she just said that it's not on her hand , now says they don't honour anything to their customers!
Mine still not delivered yet.
Taking so long though
The same procedure worked fine for me couple of weeks ago on a different refresh deal.
Some(3/4 ) light scratches visible on the screen if you looked @ very carefully, however overall you could say grade B, but I have noticed that on the description of o2 note it's says grade C though, now thinking what to do,
Just got lightening cable and pin , they didn't supply any adapter for earphone, anyone got that?
You can cancel direct debit and have outstanding payment for your bill when they try to collect the payment in 14 days. This will be 'paid' when they issue next bill with credit.
The other way is to pay the bill and then receive credit with the next bill which they will transfer to your bank account but you need to ask for it on Live Chat. Both ways worked fine for me.