It will ask you a few questions, I selected "I'm thinking about switching to another provider" then "BT" and finally "I've seen a better deal elsewhere" it then sent me to this:
It may not work for everyone but I thought it was worth posting.
All comments (119)
jaynino
27 Aug 17#1
Expect to get £100 bill credit if you actually proceed to online chat and push them for a deal, might work best if you have already placed an order to move to another provider.
AnumN
27 Aug 17#2
Nice
philmitchell
27 Aug 17#3
It's been going for the last 3 or 4 years .
Never paid full price for sky fibre .
MasterChief2017
27 Aug 17#4
I got that offer a few months ago, but was on the phone to them about to cancel and go elsewhere. Heat for sharing
Muyhee
27 Aug 17#5
Just done this and it worked for me. I don't want to leave sky, at least not for now so saving £120 over the next year over a product i would have kept anyways is good deal for me. Thanks!
SAM_Londn
27 Aug 17#6
Total £10+£18.99=£28.99
Crossbow
27 Aug 17#7
This is the offer I accepted when I came to the end of my previous contract a few weeks ago, but never pushed them for a credit as jaynino suggests, which in hindsight I should have :angry: :disappointed: :cry:
I'll do it next year :raised_hand:
whizzkid1
27 Aug 17#8
Already £10 if you have sky sports
leitchyleck
27 Aug 17#9
Thx op, just took offer, I am due to end current contract next week and sky messaging would not give any discount for renewal!
dwaynemarshall
27 Aug 17#10
Worked for me, ty
Th3.Ripper
27 Aug 17#11
Why would you pay £28 for line and fibre when bt offer the same for circa £15/16?
infinione to Th3.Ripper
27 Aug 17#12
£15 for unlimited fibre and line rental? Where/how do you get that??
Unlimited fibre with BT is £34.99 a month and £49.99 after 12 months. Even if you factor in the £125 new customer gift card you're no where close to your figure. Line rental is £16.99 on it's own...
xeroc to plebbygiraffe
27 Aug 17#18
I sign up last week to an unlimited BT infinity deal via MSEwhich works out at circa £8 a month (including line rental) when cashback / MasterCard comes through.
Crossbow to Th3.Ripper
27 Aug 17#17
These ressons for me:
- Friends living near me not happy with their BT service - wi-fi dropouts, etc
- Difficult to engage, Indian-based support
- The hassle of changing / signing-up for a new contract with another ISP
A few years ago, TalkTalk offered me free basic BB for a year, which I refused for some of the reasons mentioned above.
Some of us want a hassle-free service & with UK-based support, even if it costs considerably more :-)
xeroc to Crossbow
27 Aug 17#19
I don’t get the whole support thing? Once your broadband is up and running why on earth would you need to contact them? In all my years of having broadband I’ve never placed a single support call
As an aside, WiFi dropouts will be caused by the router hardware - not the ISP
muckspreader1 to Crossbow
27 Aug 17#25
Absolutely 100% correct my friend. :grin:
blingbling
27 Aug 17#16
Thank you for sharing OP! :heart_eyes:
Saved me £120 for the year
laurenceharper
27 Aug 17#20
Thanks OP!
Clarkee
27 Aug 17#21
Many thanks, saved £120 for 2 mins surfing....
bilbob
27 Aug 17#22
Fibre
Steelman111 to bilbob
27 Aug 17#23
Fixed!
caverncity
27 Aug 17#24
I did this yesterday but didn't sign up for the 12mths only got as far as thinking leaving and BT then stopped went back to my future bills and it knocked the £10 off. Thinking after reading this post I had signed up I had another go and this time got to the offer you mentioned and nope I hadn't signed up again.
sean23
27 Aug 17#26
Anyone who does this..... Can you confirm if it has any effect on your line rental. It says on there this will replace any existing fibre offer. I currently have 5 pounds off fibre but free line etc rental. Just got this last month. Obviously if I do this will save another fiver in theory but don't want to mess up the free line rental
laurenceharper to sean23
27 Aug 17#37
According to the T&C's, it will remove any existing discounts on your (broadband) package.
Crossbow to sean23
27 Aug 17#38
As laurenceharper says, it'll replace any existing offer - not merge them to give you the best of both, as you're hoping. So take whatever works out cheaper for you overall.
If you're not sure, talk it through with one of their support staff, so you're aware of all the details, prices & ramifications before making your choice.
Kraezae
27 Aug 17#27
This is a terrible offer. Talk Talk and Vodafone both offering £25 PM standard. Sky are simply robbing existing customers as always. Good deal if you like being mugged off.
Matty8787
27 Aug 17#28
I have paid no more than £35 for he past two years. Always negotiate when time is up.
Delio79
27 Aug 17#29
Vodafone and PlusNet have been offering unlimited fibre and line rental for £25 combined. I put in my cancellation notice with Sky fibre and phone then called back on a number of occasions for an offer and finally they bettered the £25 with £20 for line rental and unlimited fibre :-) Also asked for a free next gen router (Sky Q Hub?) as I'm stuck on the single band hub 2 but they couldn't offer that on top.
Goldyandgladis
27 Aug 17#30
Make sure they actually give you 12 months ...I did this last year and it's about to run out ... They only gave me 10 months
mufckingud7
27 Aug 17#31
I pay £35 a month for fibre 80mb includes line rental
Marmite32
27 Aug 17#32
Worked for me thanks
RyanHextall
27 Aug 17#33
Thanks Steelman, worked for me as well. Saved me £120.
bargainhunter16345
27 Aug 17#34
Sky have just given myself Fibre unlimited and inclusive line rental for £25pm that was after pushing for something better than £18.99pm for line rental
OrribleHarry
27 Aug 17#35
Wouldn't have sky fibre for free
scott_safc
27 Aug 17#36
I pulled this stunt this time last year when my first year at half price was up, however this year I didn't have to, sky simply sent me an email stating that as a loyal customer they were freezing the price at £10 for another 12 months... :smile:
XXXIshaqus
27 Aug 17#39
I see people saying bad things about BT but i'm completely the opposite, sky is by far the worst internet provider I have ever been with. Switched to BT couple months back, no issues with wifi connectivity or internet dropping/speeds. Never had any issues with there customer service either.
subaaytah
27 Aug 17#41
Worked for me!!! Heat added :grin:
Suzannzan
27 Aug 17#42
We had by prior to sky and bt were :poop: lower speeds (avg 15mbs), regular drop outs, don't turn up to appointments then tried to fleece us for 130 call out charge to fix something that wasn't our fault. A nice email to their ceo sorted that out.
moved to sky, min 35mbs, rarely any drop outs. Much better. We have sports so get the £10 offer anyway.
our contract will be up soon though and will definitely be haggling with them to keep our custom
mike_6480
27 Aug 17#43
Thanks OP just worked for me
MSK.
27 Aug 17#44
Which fibre package is this please, Fibre Unlimited or Fibre Max unlimited? Is see the offer when I go through the process, but it's the same amount as I am already paying. This is after a recent £5 a month increase.
Crossbow
28 Aug 17#45
Fibre Unlimited.
MSK.
28 Aug 17#46
Thanks. Looks like they are offering me no incentive at all then :thinking:
score01
28 Aug 17#47
You can also get roughly £100 cash back at quidco. I switched recently as all sky offered me to stay was half price broadband for a year. With BT I got:
- 52mb unlimited broadband (faster than sky 32mb) - £29.99a month - £150 prepaid card - £100 tracked at quidco - £10 for router - £25 activation fee (half price) all in costing me - £12 per month
Evil-Muffin
28 Aug 17#48
Yes it can be a pain sometimes I go via another option say a different service and tell them I've done a mistake and clicked on wrong link or whatever. they then forward me to the right person and says I'm 1st in line. Or watch paint dry and be super fast on that click
bstepp31
28 Aug 17#49
Just done this worked for me great and thank you
ntaylor83
28 Aug 17#50
Just done as OP advised. Thanks OP, saved 120 quid
Coffee100
28 Aug 17#51
chat is permanently busy....cant get to spk to someone
chocci
28 Aug 17#52
It's actually £7. 99 if quidco one pays out too
chocci
28 Aug 17#53
You have to ring them but expect at least a half hour wait. Their customer service is abysmal. Lost my Internet for 10 days and must have spent 10 hours+ on the phone trying to get them to do anything. Eventually sent me a new router which fixed the problem and they tried to charge me £49 for the privilege!
Can't wait to get shot of sky
rachwhite700
28 Aug 17#54
Just done it. Got half price. Thankyou
dorey69
28 Aug 17#55
25gig limited though
hukdbuddy
28 Aug 17#56
Just got basic sky last week and maxing out at around 6-8 Mbps, any chance I can upgrade to fibre for cheap?
rofiquel
28 Aug 17#57
Currently get £10 off 80mb Fibre with Sky as I have Sky Sports so £15 plus £18.99 line rental which isn't bad considering BT want around £45 in first 12 months for same thing
revolver31
28 Aug 17#58
This is what I'm on anytime talk plus and fibre max 80mb, got sky q router £38 per month
Dingle1983
28 Aug 17#59
Worked for me. Thanks and heat added.
wozukSilencer
28 Aug 17#60
i pay £20 for fibre unlimited and have done for years so this is poor really
chesterflaps
28 Aug 17#61
Worked but I checked before I agreed and I'm only paying £26 for fibre and talk so I'm am ready £2.99 cheaper. Great find though.
MSK.
28 Aug 17#62
How did you wangle free line rental? When I call them they tell me they can't discount line rental, only the broadband/fibre price.
wozukSilencer
28 Aug 17#63
i don't call them i just go on chat and keep trying till i get what i want haha
MSK.
28 Aug 17#64
Thanks, I'm gonna give that a crack tomorrow when it's not a bank holiday. I've never tried chat. Good to have a figure to aim for too :smile:
wozukSilencer
28 Aug 17#65
good luck and remember just close chat if you don't get what you want and try again . rinse repeat ha
superfamiking
28 Aug 17#66
Has anyone ever managed to use the live chat on the sky website?... tried it at various times over the last few week but always says busy please wait
darthstatto
28 Aug 17#67
Great find. £120 better if in my pocket!
fairycherub
28 Aug 17#68
thank you so much for posting this, just checked my sky bill and my deal finished last month without me realising . did exactly what you said and it worked great . i could hug you xxx :raised_hand:
edwardocatflappo
28 Aug 17#69
Just saved £10, thanks OP. Never had any problems with SKY.
johngrundy2
28 Aug 17#70
I think I will give this a try paying £42.99 at the moment and contract ran out ages ago. It's £20 for fibre unlimited plus £18.99 line rental plus £4 for sky talk evenings and weekend extra which I never use. Would I be able to cancel the sky talk and still get this discount I am happy with sky fibre and don't want to change and am a bit bothered that if I threaten to leave they will let me go.
SauvignonStu
28 Aug 17#71
Went through to the offer and got mine reduced to £5 a month, but tied in, so with the £18.99 line rental, cheaper but not sure if it will alter my whole package as still in contract till November on an MSE deal.
No Fibre option where I live so need the max I can get (up to 7mbs at the min) or go back to VM on one of their Broadband only packages.
Will see nearer the time! Heat added though!
harry2511
28 Aug 17#72
already paying £27.99 so no use for me...
hairray
28 Aug 17#73
More money for booze...
jenwills
28 Aug 17#74
Worked for me! Thanks
Hotlipz
28 Aug 17#75
Thanks OP :grin: My previous offer ran out about 6 months ago. This was much easier than calling them and speaking to their advisors.
HotAddict
28 Aug 17#76
Same
If you actually cancel you get far better deals, you can stop the cancellation right up until the end of the notice period. Usually they'll call and offer you a deal but last year I rang them to stop the cancellation (only temporarily as was going to switch to BT but easier if the line is still active) and they just said you can have free line rental to stay.
randommonkey
28 Aug 17#77
Just done and it was so simple. Always up for a saving from Ky
Crossbow
28 Aug 17#78
If you're out of contract, you should get it with ease. Alongwith some credit (£50-75 at least) thrown in for good measure if you also threaten to leave. That's even if you do cancel Sky Talk (don't even need to threaten to).
Jon79
28 Aug 17#79
This is why you are best phoning up. You should be able to haggle for half-price phone line as well, making it £19.49. All you need is a decent offer from BT. Also manged to get a £75 credit added to my account.
philmitchell
28 Aug 17#80
Not after my liver transplant :grin:
hairray
28 Aug 17#81
Hahahaha
jaacky
28 Aug 17#82
Nice find, although we recently moved to BT.
I wonder if they'll do a similar offer for Sky TV
JadeJoanne
28 Aug 17#83
Thankyou worked for me!
sdduk2
28 Aug 17#84
Nice find OP just been on to sky what you did and got the £10 off for the year have some heat. :sunglasses:
zaf320
28 Aug 17#87
Spot on....me
musaw
28 Aug 17#88
Excellent advice. Just done it :grin: and saved myself £10 (£120 for the year).
Everytime for the last 2 days..... WTF I can't even click to chat....is it just me?!?
Is this the page everyone else got?
samspud to richx45
28 Aug 17#92
You'll never get just BB and line rental from sky for less than £28.99.
Granted bigger % savings can be gained on bigger packages inc TV but all relative
molimo
28 Aug 17#91
Great for those looking for a quick £120 saving. I prefer the call in at the end of the contract. £15 including line rental for 38mb. Heat added for the detailed steps.
MSK.
28 Aug 17#93
Look again. They bumped your line rental up £5 to compensate. It was actually an increase, not a continuation. Very deceptive email.
MSK.
28 Aug 17#94
Any pro tips appreciated :grin: going to give it another go tomorrow.
MSK.
28 Aug 17#95
You're paying £15 a month for everything? :dizzy_face:
molimo
28 Aug 17#96
For line rental and broadband. £31 Inc TV
MSK.
28 Aug 17#97
I am, have been for three months, I think.
Shelby898 to MSK.
28 Aug 17#99
Worked for me, thank you so much OP :thumbsup:
Cr0m to Shelby898
28 Aug 17#103
Hand in your notice, I wouldn't waste your time negotiating then, wait for the retentions team to ring you within 30 days. Reason your leaving = too expensive.
Be really nice when they call (good acting required on your part ;p), take it slow, build a rapport and when they make an offer say sorry it's just too much, keep doing that as long as you can be bothered or they can't do any better.
I'd be hoping for minimum 50% off and some account credit. I haven't dealt with sky for about 4 years though, I'm currently with Virgin paying about £16 a month.
Worst case scenario leave and switch with cashback.
garbagerich to Cr0m
29 Aug 17#104
Talk talk in York £22 1000 speed including line rental
ruheluddin86 to garbagerich
29 Aug 17#105
6 pages of comments!!!
petalsnap to MSK.
23 Sep 17#117
Thanks I just did this today. I had been on phone twice, both times absolute best offer (their words) £7.50 off. Every little helps. Thought about the plusnet offer but after reading reviews, decided to stick with Sky. Saves the upheaval and I've always had good, consistent speeds.
MSK.
28 Aug 17#98
Ah, you have TV. I don't.
Cr0m
28 Aug 17#100
Tenner off sky? Amateurs.
username5026 to Cr0m
28 Aug 17#85
So £12 goes from your account each month?
SmokingMonkey to username5026
28 Aug 17#86
Sky emailed me a month ago to say my half price fibre unlimited broadband was about to come to an end and that for my loyalty they are automatically extending for another 12 months. No extension to contract, so can still leave if I want. First time they have done this, finally saves me the effort of having to talk to them.
Cr0m
28 Aug 17#101
I had it for £10 total p/a for 2 years. Granted that was ridiculous but you can get it a lot cheaper.
Cr0m
28 Aug 17#102
Are you out of contract now?
TanimAhmad
30 Aug 17#106
It's working! It's working!! :party:
NAC86 to TanimAhmad
6 Sep 17#114
Great find
dk143
30 Aug 17#107
Same here. I also can't actually get onto the chat! How does everyone get it to work???
SmokingMonkey
30 Aug 17#108
I did, no mention of any other increases. I suspect there will be a few variants going around. And of course as always the line rental goes up every year as it does everywhere. I have no call packs, ditched them last year when they couldn't offer them half price to me anymore.
Scorpion
31 Aug 17#109
Yep you can haggle with them. I've got line rental, weekend calls + unlimited fibre (76mb) for just under £16 a month for the next 18 months.
MSK.
1 Sep 17#110
I don't think I am ever going to get through. It said available once, but by the time I put my details in (I was even already logged in, so what's the point of that), it said they were busy again. This is on the I want to sign up page, not even the I want to cancel page.
tkelo to MSK.
4 Oct 17#119
Thank you OP!!!
djbenny1
4 Sep 17#111
Have sky fibre 38mb - currently paying £19.49 per month including line rental.
Downright refused to let me keep that deal and refused to match any Vodafone deal with credit too, so I'm off at the end of the month.
Honestly it infuriates me that every year smart consumers have to do this ridiculous dance over price in order to ultimately get a deal the company is obviously happy to offer.
robo989
5 Sep 17#112
Same here, Silly sods just lost a customer of 8 years. No doubt a "please come back" offer will follow with exactly what I'd have been happy to pay, but obviously not once of already left and signed up a contract with a competitor. Can't really beat the free Sonos play 1 at £30 a month for 80mbit Vodafone and they also chucked in £40 of credit after a haggle on the phone in lieu of quidco not tracking.
djbenny1
6 Sep 17#113
Yea totally - signed up with BT there as it works out as less than the Vodafone. Didn't really need the Sonos myself!
blingbling
11 Sep 17#115
Did this on 27th Aug but still not showing on my account?
Martyn334
18 Sep 17#116
not a good deal.. been paying £25 for a few years, with free line rental..
Reading1800
23 Sep 17#118
Vodafone line and broadband £24. Why bother with sky? £8 extra for all inclusive calls. 76mbps.
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Opening post
Sky Broadband > Cancel Sky Broadband > Chat online with our Sky experts
It will ask you a few questions, I selected "I'm thinking about switching to another provider" then "BT" and finally "I've seen a better deal elsewhere" it then sent me to this:
It may not work for everyone but I thought it was worth posting.
All comments (119)
Never paid full price for sky fibre .
Thanks!
I'll do it next year :raised_hand:
- Friends living near me not happy with their BT service - wi-fi dropouts, etc
- Difficult to engage, Indian-based support
- The hassle of changing / signing-up for a new contract with another ISP
A few years ago, TalkTalk offered me free basic BB for a year, which I refused for some of the reasons mentioned above.
Some of us want a hassle-free service & with UK-based support, even if it costs considerably more :-)
As an aside, WiFi dropouts will be caused by the router hardware - not the ISP
Saved me £120 for the year
If you're not sure, talk it through with one of their support staff, so you're aware of all the details, prices & ramifications before making your choice.
lower speeds (avg 15mbs), regular drop outs, don't turn up to appointments then tried to fleece us for 130 call out charge to fix something that wasn't our fault. A nice email to their ceo sorted that out.
moved to sky, min 35mbs, rarely any drop outs. Much better. We have sports so get the £10 offer anyway.
our contract will be up soon though and will definitely be haggling with them to keep our custom
- 52mb unlimited broadband (faster than sky 32mb)
- £29.99a month
- £150 prepaid card
- £100 tracked at quidco
- £10 for router
- £25 activation fee (half price)
all in costing me - £12 per month
Can't wait to get shot of sky
No Fibre option where I live so need the max I can get (up to 7mbs at the min) or go back to VM on one of their Broadband only packages.
Will see nearer the time! Heat added though!
If you actually cancel you get far better deals, you can stop the cancellation right up until the end of the notice period. Usually they'll call and offer you a deal but last year I rang them to stop the cancellation (only temporarily as was going to switch to BT but easier if the line is still active) and they just said you can have free line rental to stay.
I wonder if they'll do a similar offer for Sky TV
downgrades/fibre/ineligible
To cancel, chat with a Sky expert
"Busy Please Wait"
Everytime for the last 2 days..... WTF I can't even click to chat....is it just me?!?
Is this the page everyone else got?
Granted bigger % savings can be gained on bigger packages inc TV but all relative
Be really nice when they call (good acting required on your part ;p), take it slow, build a rapport and when they make an offer say sorry it's just too much, keep doing that as long as you can be bothered or they can't do any better.
I'd be hoping for minimum 50% off and some account credit. I haven't dealt with sky for about 4 years though, I'm currently with Virgin paying about £16 a month.
Worst case scenario leave and switch with cashback.
How does everyone get it to work???
Downright refused to let me keep that deal and refused to match any Vodafone deal with credit too, so I'm off at the end of the month.
Honestly it infuriates me that every year smart consumers have to do this ridiculous dance over price in order to ultimately get a deal the company is obviously happy to offer.
Silly sods just lost a customer of 8 years.
No doubt a "please come back" offer will follow with exactly what I'd have been happy to pay, but obviously not once of already left and signed up a contract with a competitor.
Can't really beat the free Sonos play 1 at £30 a month for 80mbit Vodafone and they also chucked in £40 of credit after a haggle on the phone in lieu of quidco not tracking.