Amazon has announced a new automatic return policy rolling out October 2 that makes it mandatory for third-party sellers to accept returns for all in-policy orders.
Under the current policy, buyers must first contact sellers to get a return approved so that the seller can review the return request and approve on a case-by-case basis. According to an email sent by Amazon to sellers last month, the new policy mandates that orders fulfilled by third-party sellers will be automatically authorized, and buyers will be able to print prepaid return labels via the Online Return Center.
As part of the new policy, Amazon is also introducing a “returnless refunds” option where sellers can choose to issue the refund without requiring buyers to ship back the item they want to return.
“Sellers have requested this because, in many cases, it allows you to save on both return shipping and processing costs,” writes Amazon in its letter to sellers.
The announcement drew much criticism on Amazon’s Sellers Forum when the seller who shared the email commented, “So, I just received this little gem from Amazon. My favorite section is the one regarding ‘returnless refunds.’ In other words, customers get things from us for free! Is this a joke?”
But Amazon says the new return policy aims to limit the amount of time and money sellers spend on returns.
“Small businesses and entrepreneurs selling on the Marketplace are incredibly important to customers and account for more than half of Amazon’s unit sales,” says an Amazon spokesperson in an email to Marketing Land, “These new features allow sellers to reduce time and cost associated with returns while providing customers with an easy and efficient return experience.” marketingland.com/ama…557 ( to read the full article click deal link)
16 comments
splatsplatsplat
13 Aug 17#1
Why is it a joke. When an item costs less than a quid or two, why pay nearly £3 to have it (probably faulty) returned. Sure if your sending out Tv's your not going to click on the refund button without getting it back.
mystogan12
13 Aug 17#2
Cold, cheaper elsewhere
Deedie
13 Aug 17#3
why is this a deal?
i_have_crabs to Deedie
13 Aug 17#8
because it's £6.99 in ASDA
KINGYFUN
13 Aug 17#4
Useful heads up op... :thumbsup:
BoneyBum
13 Aug 17#5
Thanks for the info - good to know :thumbsup:
metoyou123
13 Aug 17#6
Thanks for the info
BigOrkWaaagh
13 Aug 17#7
Not a deal, why is this here?
michaeljb to BigOrkWaaagh
13 Aug 17#9
I just ran the math and using calculus this is indeed a deal, don't forget to sub x for y and you'll see the saving is inversely proportional to the amount of time wasted reading this comment :thumbsup:
crinklecutnose
13 Aug 17#10
Wrong place true but I may not have known this if it wasn't here. Cheers OP.
Deedie to crinklecutnose
13 Aug 17#15
doesn't even apply to the UK anyway.
MRR_ltd
13 Aug 17#11
Thanks bought
benjai
13 Aug 17#12
Just got a couple for eBay, thanks.
Zameen
13 Aug 17#13
Is this on new items only or also used ?
fiestasteve44
13 Aug 17#14
this is US only, not UK currently.
fiestasteve44
13 Aug 17#16
how are people voting this hot, it doesnt even apply to our own country so is irrelevant.
Opening post
Under the current policy, buyers must first contact sellers to get a return approved so that the seller can review the return request and approve on a case-by-case basis. According to an email sent by Amazon to sellers last month, the new policy mandates that orders fulfilled by third-party sellers will be automatically authorized, and buyers will be able to print prepaid return labels via the Online Return Center.
As part of the new policy, Amazon is also introducing a “returnless refunds” option where sellers can choose to issue the refund without requiring buyers to ship back the item they want to return.
“Sellers have requested this because, in many cases, it allows you to save on both return shipping and processing costs,” writes Amazon in its letter to sellers.
The announcement drew much criticism on Amazon’s Sellers Forum when the seller who shared the email commented, “So, I just received this little gem from Amazon. My favorite section is the one regarding ‘returnless refunds.’ In other words, customers get things from us for free! Is this a joke?”
But Amazon says the new return policy aims to limit the amount of time and money sellers spend on returns.
“Small businesses and entrepreneurs selling on the Marketplace are incredibly important to customers and account for more than half of Amazon’s unit sales,” says an Amazon spokesperson in an email to Marketing Land, “These new features allow sellers to reduce time and cost associated with returns while providing customers with an easy and efficient return experience.”
marketingland.com/ama…557
( to read the full article click deal link)
16 comments