Op, how about some disclosure.

Are you working for / being paid by / benefitting from FreedomPop in any way other than a regular customer?
Your defending this company so vehmently makes me suspicious. Sorry.

OH NO, Freedom Pop again....
Dear people, just avoid them as a Plague! No more words...

Just a warning if you intend to use the free plan
- There is NO customer service unless you pay for premium plans. Ie if you call them they say they cannot help you until you pay to upgrade
- I have not managed to log in to the support site to submit tickets (recurrent log in page problem) for support so once again NO customer service
- They are very happy to suddenly freeze your account even though you still have allowance left. You cannot access support (see above 2 points) so you are stuck without any data or calls or texts.
- No roaming
- calls out ie VOIP is completely unusable, extremely poor quality calls even with good signal.
- You need the app for outgoing calls and text unless you pay for premium voice (OP says free- it is NOT free)
- You need to pay for voicemail- it is NOT free
- Number porting has never worked and it is impossible to contact support to get a PAC code (see points 1 and 2).

God is protecting you from Evil :smile:

OH NO, Freedom Pop again....
Dear people, just avoid them as a Plague! No more words...

Did you read any of my OP or just see FreedomPop and comment?

I mean it and can give you to cut my hand, you will be in BIG trouble with this company...as soon as you give credit card details; there is no way to control how money are taken by these jokers. They will charge you the way they like, will end up in endless emails with foolish explanations.

I signed up to a FreedomPop US SIM whilst in the US. Bad mistake. Despite it supposedly being $0.99 a month with a free cancel they continued to take $32.98 the next month even though I had cancelled. Luckily PayPal were very good and refunded my money. I eventually got some replies from their customer services which were full of bad excuses. Am surprised they are allowed to continue as I am not the only one who has been through this

So payment is 3months upfront at total £17.97 charged every 3 months. Is that correct? Thanks.

The first month is free, and I believe you agree a payment date for the next 3 months towards the end of the first month.

This was only last month. They actually took $27.98 and $32.98 for a service which was meant to be $0.99

Not worth the bother in my opinion, best going with Three directly

To add , they don't provide roaming, so you can use in the UK only. Big disadvantage!
And no customer service at all
Well, you have been warned!

As the total spend is £17.97 shouldn't that be the amount in the title as per other phone contracts?

Changes to their service were only introduced last week. I can't speak for the US service as i'm only aware of the changes made for UK plans. I'm pretty much the 'Sim' guy around these parts, and was genuinely impressed by their acknowledgement of previous issues, and their resolve to correct past mistakes with their service.

Nothing I say can undo the bad service you had, I can only point out the fact they are aware and seem to be working hard to correct it.

Merchant website doesn't recognise multiple different postcodes entered within various browsers. Think I'm out until the next positive change related to implementing a functional postcode recognition system.

God is protecting you from Evil :smile:

Same problem here

Hey, MOD, stop deleting my messages, OR ARE YOU AFRAID OF TRUTH???
I live in free country and have freedom of speech, you know.

Works fine here when both parts of the postcode are capitalised.

At the conclusion of your free trial, your service will automatically renew at the provided rate found in your shopping cart of £17.97 every 3 months.

So it's a contract but one that you can cancel

Nope

I think you are confusing a billing cycle with a contract.

Where does it say on the website that there's no longer a requirement to use their (dire) FreedomPop messaging app?

I tell you even more;
Just try to cancel- they will do, but money will be taken every month( not everyone is looking at statement, so they are playing unfair game here) until you contact bank and change credit/debit card. All who had paid plans with Freedom pop (and I know at least 17 people) had same problem of unauthorised payments taken after service cancelled.

Which browser are you using, and are you entering an email as well as required?

Not for me using any permutation of upper / lower case, and quite frankly: not accommodating user casualness is somewhat strange for a site designed for signup / payments. Maybe they don't want the custom.

Freedompop SMS without the app??? I didn't think that was possible.

I assume that was an accidentally misleading response. In reality, the minimum spend to obtain the monthly price mentioned in OP is £17.97 on the basis that the customer has to spend £17.97 to be able to (attempt to) request a refund of £11.98; this presentation concept is not dissimilar to how HUKD convention requires the presentation of "cashback by redemption" deals. Alternatively the minimum payment is zero, assuming that the initial free month does not require pre-payment of the subsequent 3 month term. And presumably the £1.99 delivery charge does not apply to this deal, or has that charge been omitted from deal title, similar possibly to the usual additional 99p activation fee?

So my current sim should work without the app too?
That's the main reason I haven't used it much recently, the app was thinking to much battery drain.

Does FreedomPop still rely on VoIP? Voice services were completely unusable where I live, even with 4 bars of signal. Calls using Three are fine, but the last time I tried FreedomPop it failed miserably.

Users with previous SIMs or existing accounts will be converted in the near future.

is this an ad?

i was going to go for this but then read the reviews on the various review sites and they showed the freedom pop is kack n respect of its reception but also in respect of the non exsistent kack customer service

Thats interesting now...OP says "Just to recap, NO special app is required for Calls/Text, just pop in the sim as you would any other and off you go! " and Freedom pop says - "The FreedomPop App is still required for our service, however you will now be able to use the native phone & sms apps at your convenience!"
So where is the truth??? If I , say order this SIM and downgrade to free plan, will I get cellular GSM incoming and outgoing calls? (not VoiP) FreedomPopUK, come on, answer please.

Something we like giving our customers a heads up about is that upon sign up, premium services are added for a free trial period of 30 days. We don't like comparing ourselves, but if you use Netflix or Spotify, these systems use something similar. If the premium services aren't removed and the account changed to free before the trial period, a renewal fee applies.

That is correct, for this new deal, even though we encourage users to still download the app because it helps manage the account and monitoring usage, for new purchases, the app is no longer required for making calls & texts. Old account sims will be converted in the near future.

Look, stop misleading people here..Please answer clear, so everyone will understand:

1. If person, who ordered this SIM and will downgrade within to free plan, will her receive cellular service for incoming/outgoing calls?
2. Does Freedom pop App is required for this SIM,for any cause(say SMS)?
3. Does this SIM has International Roaming?

Many thanks!

How is this hot? Don't people learn! This is just whatsapp dressed up don't even bother just get a real phone service if you want an app then use whatsapp

No comparison to quality companies like Netflix and Spotify here, this is nothing more than a scam to lure in people and sign them up to services they never wanted.
Those 2 will send you a reminder when your trial / reduced charge period is coming to an end and don't make it difficult to cancel.

1. If user is on the 100% free plan, then calls will be through VoIP. For all other plans (such as the plan being offered in this deal), the calls will go through cellular network.

2. FreedomPop App is not required for calls/texts. However, we still encourage all users to still download the app because it helps with account management & monitoring usage.

3. This SIM does not have international roaming. It will only work within the UK.

More UK only tariffs god old eu we'll offer free roaming. So what happens we'll see cheaper tariffs go UK only. Won't be long before the three essentials will be uk only and then you'll be paying £5 extra to roam that will include the free eu roaming. Why do governments interfere and just make it worse

Wait wait, so you say that if user is on 100% free plan, calls goes through Voip. SO HOW ON EARTH FREEDOMPOP APP IS NOT REQUIRED, in your answer Nr.2???
In post Nr.32 you say, all older SIM cards will be converted soon.....to what? If you have older SIM and have FreedomPop Premier or Paid Plan, all calls goes through cellular anyway. So how you can explain that?

Freedom Pop is just luring customers by all these posts, but you know what - you never win using such strategy! You just litter your name with such dirty things and word of crowd is powerful tool.

I'd take his word over yours Mr Mod, after all it's your deal and I imagine you're probably earning commission from posting it?

I've used FreedomPop myself and I echo the sentiments. They are an awful company and the service they provide is really not the same as a standard operator in my opinion. Especially that requirement to buy premium voice to make the service tolerable.

Unlimited minutes may be okay I guess but on the old deals, if for example you turned off automatic payements, they would cut you off before your allowance was used up (unable to recieve/make calls, unable to do anything so that I was walking around all day thinking the mast was down) then refused to reinstate the service if I didn't put payments back on.

So how much did FreedomPop pay this website

Great deal but terrible company, I appreciate everyone has a different experience and some will have had a amazing service I am sure but this is my personal experience.

This company has NO customer service at all, I recently tried to move two numbers to them, after getting our new sims and giving them our PAC codes we sat an waited for our numbers to come over, after 4 telephone conversations and 23 days later they still hadn’t transferred our numbers…OMG it’s the 21st century guys come on!!

Obviously, our old contracts were due to expire and as such we would have lost our numbers completely so took a deal with EE who sent us new sims and transferred our numbers within 3 days, if you vale your time and sanity over a £2.50 a month saving then don’t ever use FreedomPop

Op, how about some disclosure.

Are you working for / being paid by / benefitting from FreedomPop in any way other than a regular customer?
Your defending this company so vehmently makes me suspicious. Sorry.

They really are without shadow of doubt the worst company I have ever dealt with... Even with the word free in it I would not touch this offer or company

I've been with all the cheap sim providers and what ive learned is plusnet is bad(previously life mobile)but freedompop is criminal. It would actually take effort to screw up so many things per month. I have no doubt they use underhand buisness practices. I don't like how the op/mod can so fervently defend them and the fact they are also members here and are aware of this post seems to me this is a paid advertisment. I dont typically post here, a lurker usually, so i'm sure my comments wont have the cred of some of the regular contributers but had to post as this is worrysome for this site.

Yes, this is what I've been thinking too (though of course we may be wrong!)

I do find it interesting that FreedomPop jump in on every FreedomPop comment thread. I've never seen another mobile network operator do this. I suppose it's advantageous for them to do so (to clarify what their service actually entails), but there's also a lot of defensive measures going on here too.

Surely this has to be a good deals for a 13 year old kid: plenty of data and mins. What can go wrong really

For data the service is fine if you get a for 3 signal. Incoming calls are fine as they are over normal cell network even on the free plan. It's just the VoIP part that's hit and miss.

Oh - does this mean it will now work with my Windows mobile?
Have some heat OP - I must read up on this - I have 3 FreedomPOP sims already!

HUKD gets referral payments regardless however in this case msmyth is a mod and the fact that FreedomPopUK has an account and is responding to Rimi in this thread. Its safe to say yes.

In any case good thing glad Rimi is here since the unauthorised payments being taken is the worst thing they could do. Also the non existent Customer Service someone else mentioned, Glad the HUKD community is loud!

What is HUKD getting out of this post?

Same thing you get when you use TopCashback or Quidco...

hey back off - I come on here to see "no such thing as a free lunch" deals then check others experience. Rimis comments have ensured I give this one a miss, I too have been unfairly fleeced by unfair dealings by mobile operators (Talk talk mobile) and can sympathise with the desire to help others save their sanity...

I have only used the free VoIP service. It can go wrong and leave you with an inactive SIM for periods of time. Also the app can go wrong too so you need to uninstall and reinstall to keep it going. Make sure you keep an eye on usage and dont believe there app use something else as a backup as they use CCA to charge your credit card without warning and no way of h
Getting your money back. Once you accept these limitations then you are ok. There's computer can be games to give you 200 minutes free every seven months for three months though that's a better deal

Three

"Stay AWAY ladies and gents" you have been warned by many others on this deal.

Nope. Next question.

We are afraid windows devices are not compatible with this sim, we do apologize.

Just a warning if you intend to use the free plan
- There is NO customer service unless you pay for premium plans. Ie if you call them they say they cannot help you until you pay to upgrade
- I have not managed to log in to the support site to submit tickets (recurrent log in page problem) for support so once again NO customer service
- They are very happy to suddenly freeze your account even though you still have allowance left. You cannot access support (see above 2 points) so you are stuck without any data or calls or texts.
- No roaming
- calls out ie VOIP is completely unusable, extremely poor quality calls even with good signal.
- You need the app for outgoing calls and text unless you pay for premium voice (OP says free- it is NOT free)
- You need to pay for voicemail- it is NOT free
- Number porting has never worked and it is impossible to contact support to get a PAC code (see points 1 and 2).

We are sorry to hear about the current log in page problem. Please feel free to send us a private message with your account email to be able to help.

If they won't give you a PAC they are breaking the law. Contact Ofcom.

They don't care about law. Even account is closed for 7 months now, I still get emails from them with offers which not interest me anymore. There is no way to stop this. I have submitted formal complaint under Data Protection Act-no use, they still bombarding me with emails with "special"offers...and Freedom Pop account is accessible with my email and password even closed. Same as other 4 mates I know.

If they are indeed doing this, and you have tried to opt out, I would advise (and urge) you to submit a report to the ICO, if you haven't already done so. If they are not providing a simple way to opt out of marketing communications they are in breach of the PECR (Privacy and Electronic Communications Regulations - sits alongside the DPA but focuses on marketing and communications as opposed to the protection of data).

Done this too, waiting for results. As for now, my account (which was closed December 2016) when logged in looks like this:(they still have my full name, address, email address and maybe credit card details)

Neither of these two facts are true. I have to pay 99p for voicemail, and have to use the FreedomPop app to send texts and make calls.

So what am I doing wrong, becuase my phone will not make calls or texts without using the FreedomPop app.

And soon as he stops defending freedompoop starts lol .HOTUK you are letting your users down, remove this thread

Never heard of these guys, so did a quick google while thinking about signing up for this. Their entry at companies house makes for interesting reading; there's clearly something going on under the hood. If these guys are still standing in 12 months, maybe worth considering; but no for now.

Noticed that. :laughing:

Would not trust a company that has a website that the only link that works is to give them your email address and postcode to post you the sim. No other links as to price plans, even the terms and service does not mention anything for phone service.
One is clear, that other people mentioned, they can suspend/disable your service for no reason (check their terms) and also to cancel you can only do it through their support. But if you can not contact support how you can cancel?

Slightly confused how a post that has so many negative comments has any heat.

Would not trust a company that has a website that the only link that works is to give them your email address and postcode to post you the sim. No other links as to price plans, even the terms and service does not mention anything for phone service.
One is clear, that other people mentioned, they can suspend/disable your service for no reason (check their terms) and also to cancel you can only do it through their support. But if you can not contact support how you can cancel?

EU free roaming is available from end of June.... they dont have to charge or do anything special. If they dont offer it for free and charge then they break to law. Is stupid when you see all the adverts from different companies say "we now offer free roaming", they dont offer it, they have been forced by EU law to stop charging.

Visual Voicemail is a value added service, that is correct.
Please keep in mind that not needing the app, at the time, applies only to this deal. Did you purchase this sim and are having issues making calls? If that is the case, please feel free to send us a private message to help you on this matter.

As long as he can get on the net, text, what's app etc can't go wrong. I can't get him to call me let alone VOIP lol

On the main page, we have links for support pages, before you decide to make your purchase. In the main support UK page fore example, you can find about the plans we offer and many Frequently Asked questions customers usually have. Feel free to visit:
uk.support.freedompop.com

There are also free channels customers can use to contact us like the community forums, Facebook, Twitter.
If you have any current issue with an active account you need us to help you with, please do not hesitate to send us a private message over this site to be able to help you.

The English language offers both definite and indefinite articles free of charge, I suggest you avail yourself of these luxuries.

I had ordered one of your £17/3mo plans but I am already regretting, your network is as faulty as it can get. There is no bell or msg on other phone which I am calling or msging. While your service says phone is ringing and msg is sent.
============
Stay away from this company it is not worth the time and effort to use their service.

Misleading Post!!!

I was thinking of joining them, so I've decided to give a call to FreedomPop customer services, and they have just confirmed to me that you need their FreedomPop App to use their services, Rubbish!

So please change your title.....

Super Cold for this deal and FreedomPop.

We are very sorry to hear about the issues you are experiencing. Please feel free to open a new message on this site's inbox with us, for us to help you check your system is set up correctly or what we can do to make sure you have a steady service.

The app needs to be downloaded however, for this sim, you do not need to make the call from the app and can use the native dialer instead in most devices. If you would like more information, feel free to a new message on this site's inbox with us.