Recently switched to BT from Plusnet.

In a word NO MATTER HOW CHEAP IT IS DON'T DO IT!

They:

1) Somehow managed to disconnect me from the Internet a full 3 weeks before the service transfered (so no interwebs for 3 weeks).

2) Then failed to dispatch the router I'd paid for.

3) Because of the original error, the £200 cashback card I was supposed to qualify for was rejected (they said it wasn't a Web order as it had to be reprocessed over the phone). No Quidco as a result either.

4) Sent me a bill for £166 in my 2nd month (as a result of me having to chase them up multiple times to send me the router I'd paid for upfront but continually didn't receive). It should have been £28.99.

5) Eventually rectified the above, but point blank refused to compensate me for any of this.



Hands down the worst experience I have ever had with any company ever.

So if you're wondering why a lot of folks slate them...

Got the same deal 5 days ago with £80 quidco and £125 mastercard.

Had bad experience with BT and that was even before they installed anything.
Complete set of clowns and that's putting it politely.
Be warned they are useless and there customer service is really bad.
But good luck

They've just reduced the MasterCard reward card payment and given you half price installation instead...
Don't be fooled it's the usual deal !!!!

I bought in for under £10/month what could go wrong but it is Soooo SLOW, my old Sky 13Gb was better than this but I guess for the price it will have to do for a year. Might consider getting a second line now or maybe a router upgrade will do it.

I've filled the claim form online and said dispatched 20th June and still nothing. It says you get an email with an activation code too but havent got that yet so they cannot blame the postal service. I've emailed them but looks like I will have to go down the forum complaints route or ASA advertising standards agent. When I did the sky friend referral I got the card within 14 day's.

Little heads up it takes months to get the BT reward card, i got my BT installed middle of May and still no BT reward card, ive chased it 3 times and only been told it will be here within 45 days...

I got a BT sim too and £60 amazon card, still havent got that either.

BT customer service is horrible, if youre about to renew just go with Virgin if you can.

Or unlucky enough! My BT wasn't capped like Virgin. Consistently got the 50mb as opposed to the '100mb' or 5mb in reality Virgin connection at peak times.

And what about the broadband connection?
:smile:

We've gone for Infinity 3 as we have FTTH but it's going to be 3 weeks before activation :'(

I got similar too

...or be one :laughing:

I just made contract yesterday, but I saw nothing about half price activation, they ask full price (50+10) so £60 just to connect it..Also not heard about £80 reward... But the £29,99/m friendly enough for me, and have good experience with them not like rubbish virgin..

How very dare you, a long hot relaxing shower is very enjoyable!

:smile:

BT have The worst customer support of any isp
Be Warned stay away from this shower.

Not everyone is lucky to have a virgin

Haha I was just messing about... 56mb... I was getting that 10 years ago lol.

Ahhhhhhh ok fair enough i take my comment back, i can imagine that is highly frustrating "/
I had a friend who was in a similar situation and he complained.....he ended up receiving the replacement...then the original arrived so you could be lucky too :smile:

52mb? I didn't know Dial-up was still a thing...

Oh yes I did. I claimed as soon I was connected. So far involved one chase up, an escalated complaint and two subsequent chase-ups of the back of the complaint. Current status is it's been reordered but to allow up to another 30 days.

lol

just had a lot of hassle with BT - despite being on infinity 1 they put me on the wrong package & nobody could understand my explanation.
They wanted to charge for an openreach engineer which I refused. In the end they sent one for free.
He said I was on X package & I said nope, Im on Infinity 1. Confirming exactly what I already new. Basically wasted 6 hours of me on the phone & an openreach engineer. They have now offered to renew my contract for their error at £24 a month for line rental & broadband

My contract with bt is coming to an end can I get this deal as existing customer or not?

Well I got my £200 reward card in just over a month

And this is actually a worse deal than what i signed up for 2 days ago
Activation was 60
29.99 PM
With a 125 gift card

This offer is
Activation 30?
29.99 pm
With a 80 gift card

That works out to me 25 worse off???

If you manage to get your BT Reward Card within 30 days without having to chase up or complain, then you're one of the lucky ones. Two months since I registered and I'm still waiting. If BT try and persuade me to stay with when my contract comes up for renewal I shall waste no time in reminding them of this!

Does quidco apply?

Sorry, due to BT's policy of upping pricing whenever they feel like it, you can't quote the full term price with any certainty. In fact the only certainty round that price, is that it will cost more.

ain't still recived my reward card been 4 months

Recently switched to BT from Plusnet.

In a word NO MATTER HOW CHEAP IT IS DON'T DO IT!

They:

1) Somehow managed to disconnect me from the Internet a full 3 weeks before the service transfered (so no interwebs for 3 weeks).

2) Then failed to dispatch the router I'd paid for.

3) Because of the original error, the £200 cashback card I was supposed to qualify for was rejected (they said it wasn't a Web order as it had to be reprocessed over the phone). No Quidco as a result either.

4) Sent me a bill for £166 in my 2nd month (as a result of me having to chase them up multiple times to send me the router I'd paid for upfront but continually didn't receive). It should have been £28.99.

5) Eventually rectified the above, but point blank refused to compensate me for any of this.



Hands down the worst experience I have ever had with any company ever.

So if you're wondering why a lot of folks slate them...

Cold...

Not good deal at all.. I had £110 card plus topcashback 95...It was aprox half year ago so total cost was aprox 200...How this can be hot...With such like this price

You've got to play the system. I didn't get my pre-paid card so had a moan on their forums. Upshot? Paddy (moderator) sorted it out immediately, I got the pre-paid card in a few days and he even phoned me to see if everything had been sorted out.

I have noticed the reward card value dropping in the past few months....from £150 to £125 to £100 and now £80.

LoL.

Better deal last month,£28.99 a month and £60 activation.,but you got a £200 mastercard and £80 quidco
So total price was £407-£280=127 devided by 12 =£10-58 a month
so a poor deal really cold from me

Only took me 3 months to get my refund for a cancelled order. They must be improving.

As people are more likely to post on here if they had an issue with BT, I'll just say that I've been with BT for about 4 years, haggling at every contract end, and I've never had any issues with their service or pricing. Currently on Infinity 2 Unlimited for £35/month, was only £25/month for the last 12 months

Got the same deal 5 days ago with £80 quidco and £125 mastercard.

That's why BT Openpeach is being hived away from BT Group, BT staff make it up as they go along then there is the India complaints 'service' - its shambles when EE mobile BT subsidiary improved under BT whilst the rest of BT Group companies get worse and worse year on year on decade.

I've also got BT Sport and I've had the BT TV Starter Pack free for 2 years now. Also never had any downtime, and my down speed is consistently 70+ Mb

Didn't work for me using Topcashback , My TCB tracked perfectly before they decided to decline my cashback without any explanation whatsoever ... ended up lodging a claim , that was in February and still not been resolved.
Be Warned , cashback is NOT guaranteed and should be treated as a bonus if it pays out. Don't do what I did and work out the equivalent cost per month factoring in all the cashback , lol

Including line rental

I received £125 reward card and £150 TCB (paid) from them a few month ago. So it should work.

Had bad experience with BT and that was even before they installed anything.
Complete set of clowns and that's putting it politely.
Be warned they are useless and there customer service is really bad.
But good luck

at the end of my contract with BT - any deals by sky to rival this?

Cold

They've just reduced the MasterCard reward card payment and given you half price installation instead...
Don't be fooled it's the usual deal !!!!

Dont forget Quidco. £80

Where is the deal how much is it monthly

Is it £10.00 a month

Decent I got Infinity 2, wkend calls, basic TV, for £26 when I moved, no installation fee, which took a hell of a lot of haggling.

No mastercard for me though