Enjoy your bootloops

G4 owner here and not had a single issue with mine in the past 18 months of ownership.

You've been fortunate, but don't bury your head in the sand.

I just bought an Honour 9.... because my LG G4 went into bootloop last Thursday! I was aware of the issue and just hoping I might escape it because I had a really late model (would have been one of the last G4s made) and I don't do a lot of intensive things on my phone, like gaming, to run the temps up... but nope!

14 months use and I'm forced to buy a new phone despite being really happy with the one I had. The way LG treated customers who had issues was also very poor. They denied there were issues at all for a long time. I didn't even look at LG models this time around, especially as my (LG-made) Google Nexus 4 died in a similar way, and I've heard G5 users have experienced problems too. Never again.

After 13 months mine bootlooped, but LG repaired it under warranty within a week. I love the phone, but the screen is more prone to scratches than my G2 was.

Just to add to the conversation regarding bootloops. I've seen people talk about them for the last 13 months of owning my LG G4, 2 colleagues have had bootloop issues with them within the last 13 months (One was repaired free by LG but took a few weeks, the other was replaced with a G5 under his separate insurance) ...there was me feeling all smug that mine was fine. Literally a few weeks outside the 12 month warranty and its now bootlooping! Lost faith in LG for an issue to be so widespread (I know its a small sample, but 3 out of 3 is pretty bad!), which is a shame as I loved the LG G2 (what I'm using again now) and the LG G4.

Fortunately Amazon have agreed to refund me so have sent it back.

awe thats a shame

is offer gone 142 for me

No issues on mine since the last 2 years. Don't even know what people are talking about. Excellent fast phone, best camera in the market and gorgeous screen. Awesome phone.

And obviously, its an electronic device so there will be problems and that's why there is the 2 year LG warranty. Use it.

If yours is a 505 then it was manufactured in May 2015. That's more than 2 years ago. Mine was a 505 also before the motherboard failed with light use after 7 months. No doubt the bootloop issue affected many phones but nobody knows for certain if it affected all phones. It could have just been down to a defective part on their main board or an incorrect process in soldering. Mine failed following a recent software update closely followed by a speedtest so I assume I worked the phone hard enough to break whatever was the weak link. My phone now has a 602 board. One thing I noticed when I got my phone back was just how quick it was. Before I found it a bit laggy compared to my old Samsung S4 and wold see the waiting symbol quite often when accessing any app. It would also say randomly "home has stopped" or "camera has stopped" when entering or exiting the programme. No such issues with the new board.

My advice to anyone who buys one of these is to check the serial number. If you get on that begins with a 5 then work it hard which may cause it to fail. You may need that 12 months warranty.

Not sure where Amazon are getting these phones from because it states they are in original packaging and all phones sent back to LG by consumers would not have included that or a battery or charger.

Yep, you've persuaded me with your reminder about the warranty. Gonna keep it. :smiley:

Ahhhh. Thank you for that.
Mine's been delayed until Monday, I'll check the model number when it arrives.
They are brilliant phones for the money with a 12 month Amazon warranty I reckon... I'd keep it if I were you.

The early versions of the phone (which apparently are more likely to have the bootloop problem) have a model number that begins 505. Apparently the worst affected models are 505 to 508 but, as someone pointed out above, there's no guarantee it won't happen to later models too.

Having played with the phone a bit now, I really like it. Can't decide whether to keep it or send it back!

You can get a 2x life battery replacement on amazon

2 dead LG in bootloop also have screen retention. LG didn't want to know.

Never again LG.

Mine arrived with a 505 number. Going straight back to Amazon!

I agree with most of that. JL and Amazon are great, but the service industry in general in the UK is appalling. In the US it's basically the underpinning of their economy. It's how almost everyone in a creative industry survives.

Good for you then.
The opposite of my experience with LG with my Optimus 2X
Addendum: Sony's bad. LG was worse. But I often wonder if it's just atrocious in UK.
I often read of foreigners having nothing but praise for after sales esp the Yanks.
I just wonder if it's the dislike of providing a good after sales service which seems particular to THIS country.
With very few exceptions, John Lewis, Amazon, M&S - after sales in this country is dreadful

I did try doing it. My partner got the BL issue, they fixed and replaced it in under 10 days. No problems since - has lasted years.

Got one, 2 years . 3 motherboards . Quality phone! lol

My G4 suffers screen retention and has done since it was 10 months old. LG claim there is not a known issue with the G4 screen, despite how many have the same problem. They then left me a voicemail saying that the screen retention issue wasn't covered under warranty because it "might go away." They invited me to send it in for repair. They then sent it back having supposedly updated the firmware. No difference to screen retention at all. After my (LG) Google Nexus 4 wifi failed at six months old (also not repaired at the repair centre) I won't be buying an LG again. Really nice phones. Crap build quality.

Had a quick look into this and it appears that the models beginning 505 to 508 are the ones to avoid. I'm going to order one and see what the model number is and think about sending it back if it's one to avoid.

LG's handling of the whole bootloop issue put me off them permanently. A phone is no good if you can't rely on it.

It was an HK import so I couldn't unfortunately.

[quote=The way LG treated customers who had issues was also very poor. They denied there were issues at all for a long time.

Not true. You don't even have to speak to them. LG have a website. On it you can register your device. You can even report a problem. When you do they send dpd to you with a little bag to pop your phone in. They send it for repair and even deliver it back to you. Quite simple although you don't get an option of giving the LG agent a hard time of your phone breaking.

They publically announced there was an issue with phone in or around January 2016 which was about 8 months following UK launch. At the end of September 2015 they requested all retailers to return their stock to LG as they knew there was a problem. Mine suffered boot failure in February 2016. Excellent service from LG after my service provider failed to provide a suitable exchange. They could only offer me an S6 which wasn't acceptable so contacted LG.

No issues with mine since new main board fitted 17 months ago. Battery life pretty good. Easily lasts 2 to 3 days and I have a spare. Best feature is mazing screen and camera.

Sack it, I bought one for £114. Well worth it with a 12 month Amazon warranty.
tbh I sold my bootlooped brick on eBay for £80+ and the leather back cover for ~£20 to some dude in Russia... so I got this one for pretty much the same money.

But Sony have bootloopers too...

Try doing it.
They are NOT keen to repair never mind replace.
FAR from a "non-issue"
A VERY relevant issue.
Granted my Optimus 2X was a long time back but it WAS under warranty and they still tried to wriggle out of doing anything about it. They send me another clearly 2nd hand to replace. That lasted 6 months and went same way. I gave up

Enjoy your bootloops

I sold mine at the weekend for £130.

Brilliant phone with a brilliant screen and camera... shame mine bootlooped too.

Fair point. Although I suspect you'll have warranty cover for a time, and can check the model number against likely bootloop candidates.

I am still using my M110 Samsung solid on 24/7 since 2005..with original battery.. :smile:

Great deal

If it breaks within a year Amazon will help.
Over a year and claim on the phone insurance free with my back account.

I never expect a phone to last that much over a year anyway.

They wont replace these since they are sold as used.

Premium in price but with terrible hardware issues. I had the G2 for a while and then the G3 for a day after which it went back.

You are right. The problem I have is that the phones themselves are good (up there with other premium ones) and they quickly drop in price (which is when I buy them). It's hard to find other premium phones available at the same price :disappointed:

Worst battery life ive ever experienced on a phone. And I had mine replaced, with no change.

G4 owner here and not had a single issue with mine in the past 18 months of ownership.

I like LG phones and have just bought myself a G6 after owning a G3, G4 and G5. But the customer service I received when my G4 boot looped though was truly appalling. Took them seven weeks and countless phone calls to eventually get my phone fixed and staff were rude and dismissive when I called - frequently changing their story about what was or was not happening with my phone.
For me LG are a company making premium phones that truly doesn't seem to care for its customers...

I'm not saying they all have them...but the problem was/is very widespread. I'd imagine "lg G4 boot loop" would return more results in a google search than pretty much any other phone model. I believe the G5 was also susceptible but not to the same extent.

Bought our G4 Christmas 2015 and it boot looped in March 2017, first class service from LG. Did not admit to a design fault but sent out a free return label and within a week I had a fully working phone back from them, data would of been lost had I not known about this fault and not backed everything up on the 64gb SD card. It's a great phone but be aware if you are buying from AW then any warranty claim may be declined by LG as it's not new and the phone could already be close to 2 years old which is how the long warranty is for on these devices.

You should have got it fixed.
Lg should honour it due to bootloop failure. Mine had that problem and i was told that Lg have accepted the bootloop issues and will fix bootloop issues for the life of a G4.

Had the exactly same experience - LG fobbed both me and my wife off. We now have 2 dead bricks and LG is refusing to take responsibility. Never again.

They died in the same week after 19 months of ownership!

I always keep backups of my device as any device may fail over time. 2 years warranty on phones serves quite well. People who have had problems with customer care just post on facebook and they get back to you to solve it.

After 13 months mine bootlooped, but LG repaired it under warranty within a week. I love the phone, but the screen is more prone to scratches than my G2 was.

Why aren't you getting it repaired?

LG have confirmed the bootloop is a manufacturing defect, I would think that with the help of the sale of goods act you have a 6 year warranty for this iasue

Same bootloop with the nexus 5x aswell, we couldn't repair it so just gave a different phone

Its not the same phone. The G4 has a well known manufacturing / design defect which means they will all bootloop at some point. Some go on for ages, others bootloop after only a few weeks. Mine and its warranty replacement both bootlooped within 6 months.

I personally wouldn't purchase this.

Current member of the bootloop club here! Otherwise....great phone with a great camera!

My wife's G3 started boot looping recently but it was nothing more than a failing battery.
I also have a G3 so it was an easy diagnosis by swapping the battery over.
Wonder how many more people assumed the worst as they didn't have a spare battery to test it with.

Assuming these are new enough / repaired enough to not suffer from boot loops, this is a fantastic deal.

If however repaired G4s still boot loop, I'd stay away.

Had mine for 18 months, bootloop, screen retention and terrible battery life. Avoid

You've been fortunate, but don't bury your head in the sand.

I just bought an Honour 9.... because my LG G4 went into bootloop last Thursday! I was aware of the issue and just hoping I might escape it because I had a really late model (would have been one of the last G4s made) and I don't do a lot of intensive things on my phone, like gaming, to run the temps up... but nope!

14 months use and I'm forced to buy a new phone despite being really happy with the one I had. The way LG treated customers who had issues was also very poor. They denied there were issues at all for a long time. I didn't even look at LG models this time around, especially as my (LG-made) Google Nexus 4 died in a similar way, and I've heard G5 users have experienced problems too. Never again.

Boot loop and shocking battery

No worries. It got me excited for a sec, I'd grab a LG G5 at that price :-)

I think so.. Thanks for your answer

That would be the Moto G5, not quite the same...

How about the G5 brand-new for £134.99 on amazon?

Screen retention + bootloop = major NO. Excellent camera though, could be useful while on holiday but that's it.

Lol. Hadn't realised these had "issues" otherwise I wouldn't have posted it. Gonna get chilly in here...

If buying new, opt out in small print that you will not join in any lawsuit against them for bootloop issues...