This looks fantastic, and full credit to FD who has passed this on to me for discussion.
Now live -
Found it for less? Here’s what you do:
Before you buy it, contact eBay Customer Service to request a price match. Let Customer Service know where you found the lower price. We’ll confirm the price match on the spot. Once it’s confirmed, we’ll send you an eBay voucher for the difference.
eBay have introduced a price match guarantee on their 'eBay Deals'. I personally think it's awesome for those who collect those Nectar points and even better who prefer PayPal as their ultimate preferred payment of method.
Before you buy it, contact eBay Customer Service to request a price match.
Let Customer Service know where you found the lower price. We’ll confirm the price match on the spot.
Once it’s confirmed, we’ll send you an eBay voucher for the difference.
The bumpf....
Which competitors does the eBay Deals Price Match Guarantee apply to? Amazon.co.uk, Currys.co.uk, Argos.co.uk, Asda.com, JohnLewis.com, Tesco.com (“Competitor”), but excluding any third party marketplaces including those associated with the retailers listed above. This list is subject to change at the discretion of eBay.
Is postage included in the eBay Deals Price Match Guarantee? No, we compare the item’s purchase price (excluding P&P ) on eBay.co.uk and the Competitor’s website in order to determine if a price match guarantee is justified.
How do I request a price match or find out more about the eBay Deals Price Match Guarantee policy? Please contact eBay Customer Service.
How does eBay cover the difference if a lower-priced, identical item is found on a qualifying Competitor’s website? eBay will issue a voucher for the difference in price for the qualifying purchase if eBay Customer Service can confirm the difference. Upon confirmation, they will issue a voucher which must be used towards the purchase of the price match listing. Vouchers will expire within 24 hours and will not be reissued once they’ve expired. eBay reserves the right to cancel them in the event that a price match purchase is cancelled or returned. eBay also reserves the right to deny claims in the event of buyer abuse/fraud and seller abuse/fraud.
Which items qualify for the eBay Deals Price Match Guarantee? New, unopened items in their original packaging on the eBay Deals page. If a listing is found through the eBay Deals specific search module, then that product is part of the eBay Deals programme. Only “New”, “New with Tags”, “New in Box” and “Brand New” items qualify. All other item conditions such as refurbished and “New Other” items are not eligible. Please refer to item condition information on eBay.co.uk for more details: pages.ebay.co.uk/hel…tml
Is this for UK resident buyers only? Yes. Buyers can participate in the eBay Deals Price Match Guarantee if they are a resident of the UK (even if the purchase was initiated outside of the UK), as long as the item is purchased on eBay.co.uk and is delivered to an address within the United Kingdom.
What happens if an item is returned? In the event an item is returned, the buyer will be refunded the listing price minus the voucher value and any other discounts applied at the time of the transaction.
All comments (55)
BuzzDuraband
6 Jul 17#1
As a heads up, and I'm still not sure about this one. eBay have launched 'eBay Plus' on their .de websitefor 19.90 Euros a year...
Your benefits with eBay Plus
Free & Premium Shipping domestically eBay Plus item you receive is free and always fast on the next or the next day if you order before 14:00 and pay.
If payment is a later, the item will be shipped the next business day.
Free return shipping if the items you do not like or do not like, you can just return it free of charge.
For this, eBay will give you a free return label ready. The return you can drop in over 14,000 Hermes parcel shops in Germany.
Save with exclusive offers as eBay Plus member you will benefit from special offers and discounts - the buying and selling.
Premium Customer ervice eBay Plus products are always tested, professional retailers offer outstanding service.
Should you nevertheless times have a question, our premium customer service to help you quickly and competently.
Sqsq
6 Jul 17#2
The only problem is having to talk to Customer Service. My past experiences with this lot have not exactly been painless.
BuzzDuraband to Sqsq
6 Jul 17#3
Ah. I’ve never had to deal with them thankfully, if that’s the case. Hopefully they’ll have a team to deal with price matches that can only be a little more competent, hopefully
Robot_Rooster to BuzzDuraband
6 Jul 17#8
I have had to deal with their customer services plenty of times, as a seller and as a buyer, they have been absolutely helpful everytime, I do it through livechat though.
Unless it is different with their "eBay deals".
BuzzDuraband to Robot_Rooster
6 Jul 17#9
Like I say, I've never really had to. When an issue has occurred on eBay it's been sorted by the individual seller without the need for eBay themselves. I've had a few issues with Amazon though, as a Prime seller, but that's only because it's like talking to a brick wall sometimes :grin:
But I suppose like anywhere, there will be the occasional issues, sadly :disappointed:
Domthedonkey to Sqsq
6 Jul 17#4
I can't imagine this will go smoothly :neutral_face:
mcdexsta to Sqsq
6 Jul 17#24
I concur...Absolute bunch of cowboys!
Domthedonkey
6 Jul 17#5
Who is FD?
Maevoric to Domthedonkey
6 Jul 17#6
Probably Future Deals, one of the others mods (AFAIK)
BuzzDuraband to Maevoric
6 Jul 17#7
Edit: Oh :grin: FantasyDeals? He's had a makeover now. Known simply as F.D. Neither are Mods, though :smile:
Haha its funny, I was queing in Tesco and in head I thought I put fantasy not future lol
BuzzDuraband to Maevoric
6 Jul 17#20
Embarrassingly, it blagged the head slightly even though I knew who you was referring to :grin:
F.D to Domthedonkey
6 Jul 17#16
No idea.
MarkusC to Domthedonkey
31 Aug 17#49
Financial Director
whelan189
6 Jul 17#10
always been helpful customer service, I like ebay but paypal is a pain in ass and hate them
yasser_7862
6 Jul 17#11
I sold a phone about a year ago. The offer claimed that I'd get a voucher if it sold below a stated price.
I never received a voucher and when I contacted eBay, they said I wasn't eligible for the offer even though a rep had confirmed i was eligible before listing.
Sharpharp
6 Jul 17#12
lol, so wait 30 minutes to get connected to customer services, then get passed from pillar to post for another 20 minutes, explain what you want to do several times and have ebay disconnect........ I'll pass
cburns
6 Jul 17#13
All to entice and part you from your hard earned..... If it works like the rest of these there'll be a few winners.... and the rest won't :wink:
Drooler
6 Jul 17#14
No thanks. I'd rather pay a little more and have Amazon customer service as a backup and prime delivery.
almas09 to Drooler
6 Jul 17#21
Amen
captainbeaky
6 Jul 17#15
Currys, Argos, John Lewis & Asda Direct accept PayPal. Just saying.
Anthonyuk
6 Jul 17#17
I am more curious on this one. Does this mean every item you could buy on ebay from any random individual sellers will have the postage paid by ebay. If that is the case that is one bloody good deal and service there and would sign up in an instant.
If its just a case that a few selected items from large retailers is free postage its not that good of a deal.
BuzzDuraband to Anthonyuk
6 Jul 17#19
I don’t think that’s the case sadly. eBay Plus has its own page, much like the eBay Deals section does currently. So it’s over selected items, but when it launched last week they had a 15% voucher running with it that had some fantastic deals available.
I could be wrong, though
mtc1
6 Jul 17#22
Great deal for Amazon, Ebay is already providing loads of sales for Amazon with the hundreds of ebay/amazon dropshippers. Now they'll be refunding the difference too.
pjuk14
6 Jul 17#23
This sounds interesting, wonder how quick and how long they'll price match for. Either way the best deal will turn up on here. With free p&p, code stack, tcb, nectar points and 2 year gaurantee all glitches into one hukd. Gotta love it! :heart_eyes:
Domthedonkey
6 Jul 17#25
What a coincidence X)
DEALS4EVA
6 Jul 17#26
I remember between eBay & PayPal customer services a few years ago, I ran up a £20 phone bill.
Hathawayp5
6 Jul 17#27
Sounded good until I read the voucher they give you is good for only 24 hours before it expires. No thank you.
BuzzDuraband to Hathawayp5
6 Jul 17#28
I totally understand. But you're requesting a price match on an item you're looking to purchase. 24 hours is ample time for that. Unless people just wanted to horde price matched vouchers. Seems fair to me.
plebbygiraffe to Hathawayp5
6 Jul 17#30
This only applies to the 'daily' deals secton, so that's why its only 24 hours I suspect. Though stuff is in there for ages in reality.
It is not eBay-wide.
karlie88
6 Jul 17#29
Thinking out aloud here...
...say I want item A for £100 on eBay. Amazon sell item A for £90. eBay supply me a £10 voucher. Is there a small possibility that this voucher can be used for something else, e.g item B that's £11. You get the idea...
As with any new promotion, glitches and loopholes exist at the start. Worth a try.
YolkiePolkie
6 Jul 17#31
Why go through the hassle of contacting CS and waiting for a voucher just to buy the item on eBay? Make it a price beat and I'm interested.
NotoriousC
6 Jul 17#32
so let me get this straight. let say i want an xbox one
argos £200 ebay £225
i contact ebay and say look i can get this cheaper at argos. they give me a £25 voucher as a price match. and i have 24 hours to spend it.....
if i don't spend it, its gone. money wasted.
why would i even bother going through that whole process for nothing, no matter what way i look at it, you lose. would rather just the save the extra money and buy it somewhere else than have a shitty voucher.
BuzzDuraband to NotoriousC
6 Jul 17#35
You’re missing something.
NotoriousC to BuzzDuraband
7 Jul 17#37
please enlighten me, i see that you can earn nectar points, but unless you're collecting them then i'm struggling to see the point. unless im just being dopey and theres some massive benefit im unaware of. if thats the case someone feel free to point it out
BuzzDuraband to NotoriousC
7 Jul 17#41
No, you're correct in the fact that the only benefits really are Nectar collection and what ever else. Like I said previously, it's no incentive to me personally as I don't collect them.
What I mean is, you're not really losing out. Using your example. If the item is £200 at Argos and it's £225 on eBay, then eBay will give you a discount code to use on the item to knock the price down to £200...generating a personal code for you to the value of £25. The code will last 24 hours, which in my opinion is long enough if your intention was to make the purchase anyway.
There's no extra money spent. It's the exact same, just with the benefits of purchasing on eBay, if that's your thing.
Dejaque2k
6 Jul 17#33
Just in case I'm missing something...
So you find a cheaper item on Amazon, instead of just buying it then and there, you think to yourself - man I really hate straightforward purchases, so screw these guys, I'm going to hop over to eBay > contact customer services > wait to speak to somebody > show them the link > wait for them to check it > get them to issue a voucher for the difference > profit???
What possible incentive would you have to mess about waiting to get a voucher (that expires in 24 hours), that can only be used on the product you're buying. If something goes wrong and the voucher expires, you lose out. You lose out waiting to get a voucher instead of buying straight away. You potentially lose out if ordering from a rubbish seller on eBay instead of using Amazon for instance.
So this is for people boycotting the other companies and masochists?
MR1123 to Dejaque2k
31 Aug 17#53
+1 People would use price match to at least get something in return I.e curry's 10% of the difference, same with Asda price guarantee, John lewis with their excellent customer service (handy for items such as t.v) and extra year of warranty. Struggling to see what the benefit with this is: few pence worth of nectar points perhaps, really not worth it.
Domthedonkey to MR1123
1 Sep 17#54
If it's an Amazon purchase people may want to price match so they can pay with Paypal on Ebay.
robodan918
6 Jul 17#34
So you have to waste time, contact eBay customer service, wait some more, buy it for the same price as a better retailer (no price beat), wait some more until it arrives at a slower pace than Amazon, and when it arrives if something is wrong with it you'll have to go through an annoying return process that's more complicated than Amazon's?
I... I don't get it. It's no wonder eBay is doing so badly in the UK. 10 percent fees was already bad enough.
BuzzDuraband to robodan918
6 Jul 17#36
Depends how you look at it. Personally it’s not an incentive for me, but you stated Amazon quite a few times there. Many a time I’ve seen people actually hold out for Amazon over actually going to collect something from Argos. Or how we’ll wait for Amazon to price match anybody.
The incentive here over Amazon was Nectar points and PayPal. I guess it just goes to show how Amazon control the market. I’ve been a Prime member for 3 years, they’re really not all that.
VCB-160
7 Jul 17#38
EBay just another gimmick to line their greedy pockets. Gave up on that site years ago. be better to ring North Korea than their customer services. Very poor :disappointed: :disappointed:
mushypeas25
7 Jul 17#39
Sorry, cold from me. Don't really consider this a 'deal'. It's also a very long winded way of getting a price matched.
aj2001
7 Jul 17#40
With John Lewis atleast its worth it for the warranty. Ebbaayy is taking the wii, not even 10% cheaper than the competition.
We are busy people and don't have this much time for no real benefit and I rather deal with proper company for warranty etc.
I recently contacted ebay for a purchase I made from over seas seller who is no longer registered eb user, and the c.s man says don't worry everything is fine and gave random excuses, wanted me off the phone really. I opened a case and the automated system was in my favour and still no item has arrived and I don't expect it either.
VCB-160
7 Jul 17#42
Exactly eBay don't care about their customers. Try getting something sorted on warranty now that's even worse :disappointed: :disappointed: Poor doesn't describe eBay
Polar1
7 Jul 17#43
This will just be the above shops and Ebay working together to manipulate prices and buyers. The Daily Deals page will be set up between them. You will think you are getting a bargain but its just a way to push you to make the purchase. (Regarding Amazon, the reason they price match is because they are not 'Amazon' selling the item. Tesco, Argos, Asda, etc sell 'through' Amazon, they merely price match their own web sites under the banner of Amazon)
loofer
7 Jul 17#44
given it's only a price match, not sure why one would prefer eBay over other retailers liek John Lewis and Amazon who have good, dedicated, customer service.
Unless you're collecting Nectar points or have PayPal/eBay money off voucher.
IrishMan
7 Jul 17#45
"...just with the benefits of purchasing on eBay"!! - There are none - eBay are scum - terrible support for customers and especially sellers - rip off merchants - and they now try to push sellers towards using their new SHUTL service (which is absolutely crap - I ordered 1 day delivery and it was delivered in 6 - they eventually decided they wouldn't charge me for delivery but they wouldn't contact the buyer to explain what happened (even though SHUTL is an ebay company) - I really wish there was a better alternative than eBay when it comes to selling, but there isn't (Amazon isn't as good a "shop window") - but if I'm buying eBay will in most cases be my very last port of call.
IrishMan
7 Jul 17#46
Thanks for your comment! Keep it up! We just need to have a quick look and it will be live soon....????
shaneoleeds
8 Jul 17#47
eBay are having a 900,000 square door warehouse built in Leeds at the moment so they can copy Amazon's order fulfilment model and offer same/next day delivery on sellers goods
shabbird
27 Jul 17#48
Just to let everyone know, that this is now active. Saw a banner on ebay few minutes ago. Don't think much has changed from the details by Buzz. click me
snatch_master
31 Aug 17#50
I just can't think of a single reason to use this.
abigsmurf
31 Aug 17#51
I don't get the point of this or the big fuss that's being made by the company.
Ebay is where I go because I can't get something elsewhere or because I want something used and cheap or possibly to spend nectar points on the offers that everyone but me seem to get. This will provide no benefit.
It's not even retrospective. I'm not going to see something on amazon and think 'Oh boy I wish I could get that at the same price on Ebay and for the price difference to be paid in credit rather than cash!'
Crossbow to abigsmurf
31 Aug 17#52
You're not seeing it the correct way I reckon...
Say, you see something for £50 on Curry's that's £60 on eBay. If eBay price-matches for £50, you'll not only get the item for £50 (the cheaper price), but also an extra £10 credit in your eBay account.that you can use for something else.
On the other hand, if you simply compared prices, then bought the item from Currys directly, you wouldn't get anything at all from eBay. In other words, no £10 credit from eBay.
FamGuy
2 Sep 17#55
As convoluted and largely pointless this excersise would be, one possible reason to do it would be to gain the nectar points on a larger purchase, particularly on the 10x points promos every now and again.
Opening post
Now live -
Found it for less? Here’s what you do:
Before you buy it, contact eBay Customer Service to request a price match. Let Customer Service know where you found the lower price. We’ll confirm the price match on the spot. Once it’s confirmed, we’ll send you an eBay voucher for the difference.
eBay have introduced a price match guarantee on their 'eBay Deals'. I personally think it's awesome for those who collect those Nectar points and even better who prefer PayPal as their ultimate preferred payment of method.
[Price guarantee link]
So, who's included?
Amazon.co.uk, Currys.co.uk, Argos.co.uk, Asda.com, JohnLewis.com, Tesco.com (“Competitor”), but excluding any third party marketplaces including those associated with the retailers listed above. This list is subject to change at the discretion of eBay.
So how does it work?
The bumpf....
Which competitors does the eBay Deals Price Match Guarantee apply to?
Amazon.co.uk, Currys.co.uk, Argos.co.uk, Asda.com, JohnLewis.com, Tesco.com (“Competitor”), but excluding any third party marketplaces including those associated with the retailers listed above. This list is subject to change at the discretion of eBay.
Is postage included in the eBay Deals Price Match Guarantee?
No, we compare the item’s purchase price (excluding P&P ) on eBay.co.uk and the Competitor’s website in order to determine if a price match guarantee is justified.
How do I request a price match or find out more about the eBay Deals Price Match Guarantee policy?
Please contact eBay Customer Service.
How does eBay cover the difference if a lower-priced, identical item is found on a qualifying Competitor’s website?
eBay will issue a voucher for the difference in price for the qualifying purchase if eBay Customer Service can confirm the difference. Upon confirmation, they will issue a voucher which must be used towards the purchase of the price match listing. Vouchers will expire within 24 hours and will not be reissued once they’ve expired. eBay reserves the right to cancel them in the event that a price match purchase is cancelled or returned. eBay also reserves the right to deny claims in the event of buyer abuse/fraud and seller abuse/fraud.
Which items qualify for the eBay Deals Price Match Guarantee?
New, unopened items in their original packaging on the eBay Deals page. If a listing is found through the eBay Deals specific search module, then that product is part of the eBay Deals programme. Only “New”, “New with Tags”, “New in Box” and “Brand New” items qualify. All other item conditions such as refurbished and “New Other” items are not eligible. Please refer to item condition information on eBay.co.uk for more details: pages.ebay.co.uk/hel…tml
Is this for UK resident buyers only?
Yes. Buyers can participate in the eBay Deals Price Match Guarantee if they are a resident of the UK (even if the purchase was initiated outside of the UK), as long as the item is purchased on eBay.co.uk and is delivered to an address within the United Kingdom.
What happens if an item is returned?
In the event an item is returned, the buyer will be refunded the listing price minus the voucher value and any other discounts applied at the time of the transaction.
All comments (55)
Your benefits with eBay Plus
eBay Plus item you receive is free and always fast on the next or the next day if you order before 14:00 and pay.
If payment is a later, the item will be shipped the next business day.
if the items you do not like or do not like, you can just return it free of charge.
For this, eBay will give you a free return label ready. The return you can drop in over 14,000 Hermes parcel shops in Germany.
More about returns on eBay Plus
as eBay Plus member you will benefit from special offers and discounts - the buying and selling.
eBay Plus products are always tested, professional retailers offer outstanding service.
Should you nevertheless times have a question, our premium customer service to help you quickly and competently.
Unless it is different with their "eBay deals".
But I suppose like anywhere, there will be the occasional issues, sadly :disappointed:
F.D
I never received a voucher and when I contacted eBay, they said I wasn't eligible for the offer even though a rep had confirmed i was eligible before listing.
there'll be a few winners.... and the rest won't :wink:
If its just a case that a few selected items from large retailers is free postage its not that good of a deal.
I could be wrong, though
Either way the best deal will turn up on here. With free p&p, code stack, tcb, nectar points and 2 year gaurantee all glitches into one hukd.
Gotta love it! :heart_eyes:
It is not eBay-wide.
...say I want item A for £100 on eBay. Amazon sell item A for £90. eBay supply me a £10 voucher. Is there a small possibility that this voucher can be used for something else, e.g item B that's £11. You get the idea...
As with any new promotion, glitches and loopholes exist at the start. Worth a try.
argos £200
ebay £225
i contact ebay and say look i can get this cheaper at argos. they give me a £25 voucher as a price match. and i have 24 hours to spend it.....
if i don't spend it, its gone. money wasted.
why would i even bother going through that whole process for nothing, no matter what way i look at it, you lose. would rather just the save the extra money and buy it somewhere else than have a shitty voucher.
What I mean is, you're not really losing out. Using your example. If the item is £200 at Argos and it's £225 on eBay, then eBay will give you a discount code to use on the item to knock the price down to £200...generating a personal code for you to the value of £25. The code will last 24 hours, which in my opinion is long enough if your intention was to make the purchase anyway.
There's no extra money spent. It's the exact same, just with the benefits of purchasing on eBay, if that's your thing.
So you find a cheaper item on Amazon, instead of just buying it then and there, you think to yourself - man I really hate straightforward purchases, so screw these guys, I'm going to hop over to eBay > contact customer services > wait to speak to somebody > show them the link > wait for them to check it > get them to issue a voucher for the difference > profit???
What possible incentive would you have to mess about waiting to get a voucher (that expires in 24 hours), that can only be used on the product you're buying. If something goes wrong and the voucher expires, you lose out. You lose out waiting to get a voucher instead of buying straight away. You potentially lose out if ordering from a rubbish seller on eBay instead of using Amazon for instance.
So this is for people boycotting the other companies and masochists?
People would use price match to at least get something in return I.e curry's 10% of the difference, same with Asda price guarantee, John lewis with their excellent customer service (handy for items such as t.v) and extra year of warranty. Struggling to see what the benefit with this is: few pence worth of nectar points perhaps, really not worth it.
I... I don't get it.
It's no wonder eBay is doing so badly in the UK. 10 percent fees was already bad enough.
The incentive here over Amazon was Nectar points and PayPal. I guess it just goes to show how Amazon control the market. I’ve been a Prime member for 3 years, they’re really not all that.
Gave up on that site years ago.
be better to ring North Korea than their customer services.
Very poor :disappointed: :disappointed:
We are busy people and don't have this much time for no real benefit and I rather deal with proper company for warranty etc.
I recently contacted ebay for a purchase I made from over seas seller who is no longer registered eb user, and the c.s man says don't worry everything is fine and gave random excuses, wanted me off the phone really. I opened a case and the automated system was in my favour and still no item has arrived and I don't expect it either.
Try getting something sorted on warranty now that's even worse :disappointed: :disappointed:
Poor doesn't describe eBay
Unless you're collecting Nectar points or have PayPal/eBay money off voucher.
We just need to have a quick look and it will be live soon....????
Don't think much has changed from the details by Buzz.
click me
Ebay is where I go because I can't get something elsewhere or because I want something used and cheap or possibly to spend nectar points on the offers that everyone but me seem to get. This will provide no benefit.
It's not even retrospective. I'm not going to see something on amazon and think 'Oh boy I wish I could get that at the same price on Ebay and for the price difference to be paid in credit rather than cash!'
Say, you see something for £50 on Curry's that's £60 on eBay. If eBay price-matches for £50, you'll not only get the item for £50 (the cheaper price), but also an extra £10 credit in your eBay account.that you can use for something else.
On the other hand, if you simply compared prices, then bought the item from Currys directly, you wouldn't get anything at all from eBay. In other words, no £10 credit from eBay.