Just be aware - if you go for the up to 38Mb package the upload speed is a paltry 1.9Mb and not the more usual 19Mb (convenient how they're so similar looking if not looking too closely, almost like it's done to be missed)

"76Mb download speed and 19Mb upload speeds on Unlimited Fibre Extra, and
up to 38Mb download speed and 1.9Mb upload speeds on Unlimited Fibre"

I have Plusnet fibre 76Mb and it's been 99.9% perfect for 2 years solid but I'd never go for the cheaper 39Mb package due to terrible upload speeds.

I used to be with Plusnet and they couldn't offer a decent retention deal so most likely you will have to go after promotional period is over. Meanwhile, Virgin cut my bill by more than 50% when I told them I want to leave. Currently on £15/ month for 100Mb.

Instead of going through broadbandgenie you could buy through Topcashback & get £70 cashback (instead of the £50 Amazon voucher).

I'm sure I read they've scrapped traffic shaping at the start of this month.

edit:-

http://www.ispreview.co.uk/index.php/2017/06/uk-isp-plusnet-removes-broadband-internet-traffic-prioritisation.html

It shows as £24.99 per month because it defaults to the monthly payment of line rental (£18.99) plus the £6 per month fibre upgrade, hence £24.99. If you pay your 12 months line rental up front, then you're paying a lower "monthly" equivalent for your line rental of £16.49 p/m - add to that the £6 p/m = £22.49, then subtract the £50 Amazon giftcard (fingers crossed) to arrive at the £18.32 p/m figure that is shown in the opening post.

I've just given notice to cancel my Sky BB subscription today - they said because I was such a loyal (9y9m) customer they could offer me fibre for £15 p/m................... PLUS the £18.99 p/m line rental.

I went ahead with my cancellation as you may have gathered.

Have just signed up for this - fingers crossed the service will be pkay.


ATB and thanks to the OP.


SP

Unlimited fivre is showing as 24.99pm ?!

I just checked online went through topcashback normal broadband up to 19mb speed it comes to £197.88 for 12 months linerental saver and a £10.00 activation fee so total is £207.88-£75.00 if cashback pays off no mention of £25.00 fee down to £132.88 divide into 12 is £11.07 a month which isn't bad.

My question is what is the normal upto 10-19mb like I know it's not fibre which for £6.00 extra I don't need shall I go for this can someone reply as the deal expires tonight thanks

There is a installation charge £49.99. COLD!

actually I am interested, but I have yet to fully understand.

It's actually over 3. something but I do agree with you that Plusnet being 99.9% reliable.

I have to speak with them everytime there is a problem with my broadband as Plusnet will always blame me, then BT. Always.

I got £80 cashback through Topcashback today !!

Had both,multiple contracts not just one address.
Plusnet used to be good,not anymore.they cap your usagd too.
BT much better now.
Only difference is Plusnet customer service is friendlier vs BT,bur in the end it's just sugar coating their poor service.they talk nice and sympathetic but won't be able to resolve poor quality briadband you get.
Avoid Plusnet!!!

Where did you get this? Loyalty deal?

You can delay with most providers, usually due to purchasing for a new property.

My contract with BT is due to finish in 3.5 weeks - is the standard switchover time around 2 weeks? As this deal runs out next week I can't take it as it would mean leaving too early - unless there's an option to delay the switch a little? Does anyone know if you can do this?

Back in March I upgraded to Fibre plus. I had 6 months left on my contract and was debating wether to upgrade as I was going through the checkout process. I could have sworn it said my contract wouldn't change if I upgraded. As in it wouldn't effect the 6months I had left. So I went ahead with the upgrade. Yesterday I noticed I was in a new 18month contract. I spoke to plusnet and they say upgrades put you in a new contract. Despite what they say I'm positive it did say it wouldn't.

Any suggestions for a decent router? In the process of migrating over to Plusnet, didn't factor in buying a new router, whys the standard one so bad?

Also, didn't realise they are now owned by BT. At least I won't feel guilty switching back to Talktalk after 12 months (as long as there is a decent cash back deal kicking around).

I actually find it odd that someone misinterpreted this. Obviously some people don't get out much

We do indeed! As long as it's not just me!

Precisely. You put this so well. That's exactly what they're like since they were bought by BT.

BT operates and owns Plusnet.

Cancelled mine and moved to EE, also BT owned. The difference is night and day, plus 5gb free data. Also got 76mb for 30 quid plus 125 cash back over 12m. So 20 really.

Now Plusnet use BT customer service you get gobby, rude people blaming you for their problems. Their view in my experience: customers are idiots. True maybe for many customers they experience, but that doesn't mean you deserve what you get given.

Plusnet are dead, they sold out and are about as Yorkshire as the tea in a Yorkshire teabag. Shame on them.

That's good to know as I'll be due to finish soon.Cant complain Theve done all they can for me but at the end of the day it's BT openreach that's the problem.The sooner other companies can have a chance at installing lines and infrastructure the better.BT have taken millions of pounds invest from government and profit and done nothing with it apart from bid for premier league viewing rights.Disgusting company

I don't disagree but do feel it is a possibly important feature that is quite well hidden and may be an assumption that the upload is like nearly all other fibre providers, ie not severely restricted. But as more and more cloud services become the norm for more and more people I think upload speeds may be more important than people realise. Anyway as always you need to read the small print

Everything you do uses upload as your request had to be sent to the server. However it seems odd to suggest that streaming uses upload speed, unless you mean you're hosting from your machine and streaming over the net to your other devices i.e. you mean you're running a streaming service

This package is aimed at the average user who uses their internet connection for Netflix, YouTube, Facebook and a bit of gaming where the limited upload speed won't be noticeable. You're the kind of user that the 76/20 package is aimed at.

Been with them for years now and have had fantastic service throughout on ADSL and VOCAL, but you really need to set a bit of cash aside to sort out your own router, as the ones they provide are total poop.

It wasn't a joke, it's a colloquialism. I understood it because I am a Northern lass. Southerners have a strange way of speaking to us as well you know!!

Well for me it's youtube vides, pics to facebook and I have a small PC with all my music on it and Plex software lets my mobile phone connect and listen to that music when away from home and such like. I'm sure many on this service are blissfully unware of the serious limitation and it may well not affect many people that much but for me the entire point of vdsl fibre is to get the best possible and in this case it should be 19Mb upload and 38Mb download (best case scenarios) but to cap it to always be 1.9Mb seems ludicrous

my plusnet is due to end, been with them for 3 years 79 meg no issues

Streaming uses upload speed, uploading photos or video s uses upload speed. Basically the average person probably uploads more often than they think and it never Hurst to have a good upload speed.

Clearly someone's never dealt directly with BT

Just curious, what is it your uploading? The average person uses the internet to browse and stream and play console games.

Nice

I was going to join Plus net but managed to get a better deal with Virgin
£20 a month with £50 bill credit
100mb fibre with unlimited downloads
TV package with 150 + channels
land line
12 month contract

It's a possible issue if you upload videos to Youtube or similar... upload speed is how quickly it can upload your files to a site, so will roughly take 10 times longer to upload on this package compared to what nearly all other fibre providers offer which is usually around 18Mb upload on a decent fibre connection. If you rarely upload or are very patient then it's no issue.

Nice. I thought I was getting a good deal. Seems not.

I know this is comparing apples and pears but I'm with virgin. I pay the line rental up front (approx £190 per year) then £15 per month. I'm getting over 150mb down and 10mb up.

Cheers for this - definitely worth a punt as I'm a bit sick of Sky.

The Plusnet Hub One has the same hardware as the BT hub 5A and I believe the firmware initially had a bug which caused connection drops, there was a fix though, and it can also run Openwrt/Lede. I have two BT hub 5as and not had an issue with them. The old Plusnet hub Zero though is a piece of junk, an ebayer I ordered a hub one from tried to palm me off with a hub zero.

However, as you are probably aware ADSL and VDSL uses radio signals travelling over copper phone lines, and an arcing thermostat can generate a lot of radio interference, so it is possible for it to have an adverse effect.

I read an article some years ago about how a radio ham tracked down the cause of local broadband disconnections to a portable TV someone used every morning that turned out to be knocking out the broadband on all the phone lines that ran past his house. He bought the telly off the man and cured the problem.

How much of a big deal is this and why? :smile:

I didn't get the joke, then.

If you are switching between any adsl ISP using Openreach packages (ie non-local loop unbundled services) then the switchover is usually instantaneous, if one or both services are unbundled it normally shouldn't take more than a day.

I've switched from Sky LLU ADSL to BT fibre twice in the last few years. First time my connection was down about a hour, second nearly a whole day.

Plusnet charge me £25 for this.

You were lucky. I phoned Virgin Media because the broadband speed was terrible during the evening dropping from 70 Mb to 4Mb. On top of this Virgin Media stopped my customer loyalty discount and put my monthly bill up to £33 for broadband only (no telephone or tv services). I phoned retention's and they would not shift in reducing the prices. To pay £33 a month for a broadband service with on a 4Mb speed is way overpricing! Needless to say I terminated my contract and found a much better and cheaper deal with another ISP.

Only between BT and Plusnet, unfortunately. Others have quite a bit of downtime unless it has changed in the last couple of years.

One shouldn't assume, but in this case it's relatively safe to say he was making a joke.

Had an issue with mine but to be fair the customer service was outstanding so I decided to give them a chance to sort things out.They were badly let down by bt openreach who are absolute cowboys.Over utilisation of the network where I live is to blame but bt as usual say there's nothing wrong.BT open reach shouldn't be allowed to run the UK broadband infrastructure.In all I'm happy with the service I receive from plusnet amd highly recommend them and the deal is spot on for the price.I pay £28 with evening and weekend calls and discount.

Plusnet used to be decent at some point.
Things have changed though.
Slow,unreliable and they absolutely cap the speed.
Avoid!

I am currently with them on ADSL for 2 years and now paying 25 per month. very satisfied with their service. Can I avail this deal or take a new connection through my partner's name?

I truly hope you never have to contact them like I had to this week

Arrogant smarmy know it all. Explanations that the contract doesn't guarantee a wifi connection (haha) and finally we don't have to acknowledge or provide a response to complaints .

Steer well clear

Not 2 weeks! It's switched simultaneously.

Uhm Bulldog broadband. Hellooooo?

Traffic shapers and poor customer service . Buying the business and hoping no service issues. Calls to Customer service are always higher than they expected wait 50 minutes not unusual . Lots of front but no much substance

I've been with plusnet for about 4 years. I started on ADSL which wasn't great speed and constant drop outs. I've been on their fibre package for about two years now and the speeds have been good. I can't remember any downtime! Retention has always been very competitive.

Been with Plusnet for 3/4 years now with 76mb package. I've been at max speed throughout that duration. Speed means everything to me because my previous provider throttled a lot and I am a heavy user. I've had no disconnections whatsoever. I can only remember once in the 3 or so years where they had a service issue in which it was fixed within the hour.

I just wish these guys would compete with Virgin and offer speeds above 76mb!

No it is not, stop looking for wood and do a bit of research for the facts. And as far as I recall Ofcom set up the regulations which require Openreach to charge more at exchanges with lower numbers of unbundled providers so that ISPs installing their own ADSL LLU hardware at exchanges that hadn't been unbundled would be easily able to undercut BT prices and thus gain market share, encouraging competition and costly duplication of hardware.

As for BT setting different prices for BT and Plusnet, why shouldn't they? Also bare in mind that according to a poster above the upload speed on Plusnet's 38mbs fibre package is substantially lower than BTs so you'd expect a difference in price.

I'm on the 38 meg fibre (but only get 33meg max, they say that is all my line is capable of which is a lie as my neighbour gets a solid 38 with someone else, talk talk I think).

The router they supplied was atrocious and dropped out all the time, so I had to fork out £70 for a decent vdsl one last year. The customer service is appalling, they will lie about anything to get out of really solving the problem and wait times are 30 mins plus as standard and I doubt they are UK based call centres judging from who I have dealt with. (I had them claim my central heating or dodgey fridge freezer was causing the connection to drop and not the POS router they supplied).

The call charges are steep too unless you pay for a call package of some sort, but who uses land lines enough to justify that these days. Plusnet to Plusnet calls are supposed to be free aslong as they are under 60minutes, though it never seems like they are free when your bill comes.

You have to be on the ball with the line rental saver packages, I have had EE and Plusnet carry on charging me the full line rental rate, and forums suggest that this is quite common.

As awful as they are, I have stayed with them on retention as they have offered me abit off my bill and a £50 voucher/cheque, plus the quidco cashback cleared ok, though that paid for my router. It is just too much hassle to move to another provider for me atm, and to be honest they are all pretty poor and con you at every chance they get.

I would consider Sky in the future as they were quite reliable in the past on ADSL, but I don't want them hassling me about TV packages or Sky Q.

If you don't mind all of the above and you actually get the deal as advertised then it's worth a punt I guess, but their adverts of "Good Honest Broadband from Yorkshire" and "We'll do you proud" are so far from the truth....

The 1.9Mb upload has put me off. Should be up to 9Mb on a 38Mb product. Think I will go with the EE deal - I have EA mobile and the extra 5GB mobile data will come in handy.

I've been with them all and these are the worst IMO, failed to do a simple broadband switchover, took 6 weeks to get my internet on, lost my phone number in the process, a number which I had for 20+ years previously. Told nothing they could do, no remorse no compensation nada. All this after I paid for a full year of service upfront. Of course there's a story like this for every company out there.

I'm on the 38 meg and my died to the premises it's constantly 40+meg, usually around 42. Checking speed after the router it does drop a bit but that is to be expected. The call centres are in the UK though they do have a fair proportion of Asian operatives. As for the 'blaming your connection drop on central heating etc'..If you are dropping on the Wifi this IS common. They do try to get you to check as if they send out an openreach engineer and he finds the fault is inside the premises - you get charged. They want you to do certain checks first to save you this charge.
I have been with them for six years, I had major issues when I first had broadband installed. I did the checks, they sent out an engineer and he found a loose connection on the roadside cabinet. Since then absolutely no problems except my WiFi dropped. I found its the washing machine, when it goes onto a spin cycle, kicks out the powerline adapters. Wi-Fi extender with an adsl port and problem solved.

I've been with Plusnet since 2011. They offered me Fibre and all calls for £34 a month. So I've left and ordered Sky Broadband for £17.40 a month.

I was looking at this but they do traffic shaping.

£25 + £49 installation charge for a new line. £11(broadband) + £18.99 (line rental) total £104.99 to pay includes 1 month advance then £29.99 per month this is for extra fibre. :disappointed:

I don't mean it's cracking, as in 'it cracks'. I'm a northerner, it's cracking, as in its good. The only complaint I have is the long wait to get through to CS, but I've only called them twice, and they were great both times.

I was with Plusnet for 8 years prior to leaving a couple of months ago. Speed was reasonable and reliable but retention offers paltry. Their wait times have increased along with their prices.

21 minutes and counting so far waiting to contact someone via plusnet chat. Moved up 2 whole places from position 4 to position 2 in the queue! "Legendary customer service" it ain't.

All good company spiel, doesn't explain why the cost is increased if you live outside a "low cost area" what does is BT need to maintain a fixed price for their "market a"? exchanges
or why if they are truly run as two separate companies why they don't compete on price, Bt is always at least 25% dearer despite having the larger market share and therefore able to take advantage of mass market scaling and reductions.
no some of us can see the wood for the trees :wink:

Worst. ISP. Ever. Good luck spending your money with the worst ISP i have been with.

"This deal's available to 83% of the UK based on postcode "
in other words where BT actually have to compete with virgin and talktalk,
Plusnet, another crafty angle by the BT group to evade legislation and maintain their monopoly...

Give with one hand - take away with the other.

To give you a feel for where this offer stands. In June it was Fibre Extra so upto 76Meg + 12m line rental saver for £19.58 pm effectively

(reliant on £95 quidco paying out) .Mine is at tracked stage

I've had Plusnet for a few years and can't really knock them. I always manage to get a good deal when I threaten to leave them usually with a £50 Amazon voucher thrown in.

was gonna say - it's about choosing who to trust, Topcashback or broadbandgenie, to honour their cashback :man:

Just be aware - if you go for the up to 38Mb package the upload speed is a paltry 1.9Mb and not the more usual 19Mb (convenient how they're so similar looking if not looking too closely, almost like it's done to be missed)

"76Mb download speed and 19Mb upload speeds on Unlimited Fibre Extra, and
up to 38Mb download speed and 1.9Mb upload speeds on Unlimited Fibre"

I have Plusnet fibre 76Mb and it's been 99.9% perfect for 2 years solid but I'd never go for the cheaper 39Mb package due to terrible upload speeds.

Instead of going through broadbandgenie you could buy through Topcashback & get £70 cashback (instead of the £50 Amazon voucher).

Does that affect the connection speed or dropouts?

It was good enough, I mean the best experience I had so far - 30Mb stable. I tried to negotiate and called them like 3 times but they refused to reduce so had no choice but to join virgin.

Is there any cashback and how much is it monthly including the line rental and broadband

I have Plusnet fibre and it's cracking.

I used to be with Plusnet and they couldn't offer a decent retention deal so most likely you will have to go after promotional period is over. Meanwhile, Virgin cut my bill by more than 50% when I told them I want to leave. Currently on £15/ month for 100Mb.