i never recieved my final bill however if you log into my o2 on laptop or desktop and go to your account on left click payment history and there should be pending payment amount in my case it was £25.16 cr (credit) you then need to go to o2.co.uk/app…=34 and claim that money back

Finally sorted,a bit of a headache but it's finally sorted,first bill £28 taken from my account then the £492 final bill produced,had to call them several times..few days ago another final bill produced -£512 something had to call to get the difference of £21 something refunded into my account..glad it's all finished now,a bit of a headache but it's totally worth it,thanks again OP

Just buy the official one from Apple, I saw an official one on eBay for £6.95, don't buy cheap unofficial ones because they stop working on iOS 10.3.

Guys, any recommendation for iphone 7 lightning headphone or adapter?

Your final bill will arrive 14 days after the disconnection date.

its been nearly a month since i cancelled and still havent recieved my final bill or first months refund....has anyone else had theres without contacting o2 about it?

Just had the first month's payment of £26 taken out
had the misfortune to speak to an 02 customer advisor from South Africa (according to her email)

the dozy [email protected] told me to cancel my direct debit to avoid any more payments
I told her in no uncertain terms she is wrong to advise this as you (02) may still try and take money and will eventully place a late payment on my credit file (which they have)

unbelivable a classic case of the left hand not knowing what the right hand is doing

Update
02 said I will get the money back on the 19.Aug.2017, god knows how when she told me to cancel the dd

Halifax bank transfer the money back within 24 hours

now I wonder which option do I take

That is correct. You can check your account online to confirm whether your number is still on pay monthly or payg.

So I got some militant sales assistant on the phone who was insisting on the 30 days notice.

I took the switch to PAYG option. The SIM has arrived and the transfer to PAYG is booked for Monday where the PayMonthly Sim should be disconnected.

Just wondering does that mean the airtime is definitely stopped once "disconnected" as Monday is the last day of my "14 days".

Nice. So u sent your refurbished iphone and got a brand new one.

Snap there hands off, its a common error on there part and usually they just say sorry and cancel it

I took delivery of a "BRAND" new iphone7 today thanks to the mess they made with mine

Better than a slap in the face. Accept, they don't have to give anything .

I got a letter sent via email other They have apologised for all the hassle and offered me £20 as a goodwill gesture for being sent a bill for £495.

What do u reckon guys should i accept or ask for more :rage:

Even if you do get hit with an early termination fee, usually a quick Live chat sorts it out, just keep a record of the live chat by emailing it back to you
then a few days later just call up to confirm with 02 on the phone

Thanks - are there any kind of consequences to transferring out with a PAC code to another network - I don't want to get hit with an early termination fee?

Also if you had an O2 PAYG sim at home already - do you think that would work to do things more quickly or is it more likely they'd cock it up if they don't send you the SIM themselves?

As I said above, from my experience of it taking a week with the O2 PAYG transfer, you would be better getting an Asda PAYG (or other sim) and request the PAC from O2 tomorrow, give it to the other network tomorrow before 4pm and it should transfer by Friday.

Can anyone advise me about the airtime. I am on the 8th day of my contract. I will ring tomorrow which will be the 9th day.

If I can't cancel the airtime or they start saying there is a 30 day notice requirement, is there enough time left for me to go PAYG and them to send a PAYG SIM out or have I left it too late bearing in mind that it will be the weekend?

I don't think there is anything to worry about (unless they have messed up ). It takes a few days after receipt of the SIM - they send the PAYG SIM out and then a few days later the number transfers and it closes the account (online it then appears as Disconnected). When I called last week to close down the account they tried the 30 days notice line, so I quickly changed to PAYG as that seemed like the quickest option - they said the account would close on Thursday (so a week later!). In hindsight I would have bought an Asda sim for 50p and then requested a PAC and given it to Asda so that it could close down in 1/2 days max.

After I port number to pay&go on my o2 it's showing just the pay as go account details nothing about disconnected pay monthly contract...my other refresh showing as disconnected contract..is it right?

Could somebody remind me when it is back in stock please

Showing OOS for me on all perfectly fine 32gb?

its rare that it does happen, but if it does there's no way of knowing
unless you check your credit file history often
or unless you get knocked back for credit in the future, only to find out it was down to 02 and a late/missed payment

it is seriuosly wrong of 02 to tell you that, then they put a late payment on your file without even writing to you about it

I did say that to the advisor but he stressed how important it is i cancel the direct debit.

I told him no since that way ill know if you guys have messed up or if your actually sorting stuff out and making sure the cancellation charges are not taken from my account

In stock for Perfect Gold & Rose Gold

usually you can do that via Live chat

and keep the live chat copy (just email to yourself) as a record and don't cancel your DD what ever they say

No the £15 charge relates to the last 02 Refresh deal I got via HUKD (think it was the SE iphone)

as for my other problems all sorted today via CEO's office, credit file getting sorted and and nice brand new iphone 7 for me (in Silver)

It has been for most of the past few weeks. The sale ends tomorrow, so you are unlikely to get the deal now.

Surprise surprise. I have got an email from 02 saying my final bill is £495. Lol

Rang them up and said i want to raise a complaint. The muppet on the phone instead sent me their complaints email address via sms. I have emailed them lets see what they say

Does the £15 charge relate to the iPhone7 gold phone deal or to a different refresh deal. Just wondered if they can mess up your credit rating in a short time or was it over a longer period.

Still haven't cancelled my airtime yet - hopefully I'll have the courage today!!

Just to note that unless you are paying for the Equifax/Experian monitoring service, even when O2 update your credit files you may not be able to see the change on your file as free reports update at best every 30 days (but other companies should be able to see the cleaned file).

Thanks for that, I've been onto 02 for the best part of the day
first thing this morning they admitted the mistake and have credited my account to clear the £15 which should show after midnight tonight
they told me to email creditfilereferrals@02.co.uk which I have and have had a standard reply about taking upto 10 days etc.
I have also emailed the CEO's office about this and the sale of my faulty phone and its background.

I was supposed to receive an email today/tonight confirming delivery of the replacement iphone tomorrow scheduled for delivery tomorrow morning

Guess what has'nt arrived, 02 customer service really is the pits

Yes I can believe that as it is similar to what happened to me last time!

This is why I suggested no one cancels their DD as although their CS may say you owe them nothing (and you don't!), their system may still try billing you but the payment system not actually take the money and then report it as a missed payment. My SD was still in force and still they reported missed payments.

Just make sure you watch your bank accounts and it is worth signing up for the free credit report services just to check all is in order (most people will no doubt be fine and nothing to worry about, but when it goes wrong it can be quite stressful!).

The starting point was emailing [email protected] to point out their error and that you expect them to remove the error and update your credit file immediately. If that does not get it resolved, their formal complaints email is [email protected]

I use all three free services - Noddle, MSE and ClearScore so that I cover all three credit agencies (not all companies report to all three). When you sign up you have to prove identity so they ask about some of your existing accounts and may ask to register a credit card as part of their identity check (just make sure you are signing up for the free service).

Noddle is free, may be thats for your account security
there are several other free ones, as mentioned Martin Lewis moneysavingexpert.com being one

clubs.moneysavingexpert.com/cre…ter

This is free and include Experian Credit Score which normally cost some money.

Can someone recommend the site to do free credit check.

Am checking on Noodle but it's asking credit card details including security code is that correct.

Thanks

Firstly in error I just pressed like for your post, trust me that is far from the case

I don't undertsand what are are trying to say, but to spell it out to you I called in the Apple shop who confirmed the problem with iphone they advised me to go to the 02 shop for them to sort it which they are (I hope) with a replcament phone tomorrow.

and further to the problem with the iphone, they have credited my account this morning so I don't pay a penny in the final bill, after all would you pay for a faulty phone

Noddle its one of the free ones

can you beleive that 02 owed me £15, yet put it through as the other way around and the actual account is clear
their accounting system leaves a lot to be desired

Which website you used to check your credit rating?

My credit file was returned to normal after formally complaining but it did take a while and is stressful when companies mess up. ??

Anon,
can you expand on this, I've checked my credit file last night and the idiots at 02 have put a late paymant mark on it

I have just checked and I have a transcrpit about this very payment, they actually owed me money which I eventully got

I assume because
a)the phone was so new (bought the 2.June.2017)
b) there was an outstanding fault on the device (22.Jun.2017), which was scheduled for repair but not carried out and it looks like the phone was just returned to 02 instead (then resold with being fixed first)

to be honest I wasn't feeling that good otherwise I may have pushed on the replacement, but it was obvious there was something odd with the phones background.

I then went to the 02 shop
after explaining what Apple had said, the lady tried to get away with its a nearly perfect phone, I pointed out that applies to the casing and the screen with the limit on scratches etc and the main working parts of the phone should work anyway.

I thought it was an odd thing she said when stating I will get what ever they send out as a replacement after I asked could I change the colour, surely you would get like for like on colour.

anyway bigger fish to fry today writing to the CEO about this shambles and the fact I found out last night I have a black mark on my credit file thanks to 02 shambolic accounting, according to them I owe £15, like hell i do

Sorry, but you weren't in an Apple Store. I don't know where you were, but it wasn't an Apple Store.

How come Apple didn't replace it directly as you were there? Did they tell you to go to O2 first?

Got my unlock code (2nd attempt worked!!) last night. Now I have to do the dreaded device payoff/cancel airtime call. Did they say if you transfer to PAYG that you won't get any massive termination fees? I'm thinking of just doing that as I can't bear the aggro of arguing with them.

Credibility ??
she went on to explain that I will get what ever colour they choose to send
I explained being a male, I hardly would suit/want a Rose Gold (pink) phone

also I have a document from Apple to support exactly what I have said, for your credibility

Credibility of the story dies here.

Well that was an interesting visit to the Apple Store

They informed me, my actual phone was bought new on the 2.June.2017
It was reported to Apple for a major fault to be fixed on the 22.June.2017
But they never actually returned for it to be fixed by apple

So it seems they have just returned the phone to 02
Who have either put a new casing (as it's perfect with no marks etc) on it and resold it to me with the major fault still not fixed

02 are doing a straight swap with the phone
Really strange conversation
First she said it is sold as almost perfect, I replied that applies to the casing & screen, you are also supposed to check that everything works and in this case quite clearly the camera does not work

Then she had to check if they where in stock
Then once confirmed I asked any chance of a different colour
She said you will get what ever colour is in stock, I explained well being a male I'd hardly suit rose gold

Just got to see what turns up now, fingers crossed someone mentioned earlier in this thread about a whole new phone (in the box?) came as a replacement

Doubt you can unlock a non contract 02 iPhone
They know before hand your imei number with a new phone hence why it is free
The unlock relates to the phone imei number not the SIM card

Thanks, the phone is unlocked now anyway
I'm hoping they may even change the colour for me, don't really want Gold
But we will see what happens

Definitly worth it, trying to minimise any hassle.

Out of interest, do you actually have to have bought an O2 locked phone from O2 for them to unlock it? Or if you have an O2 contract, could you buy an O2 locked phone from elsewhere (second hand, for example) and them still unlock it free? So long as you have used the O2 contract SIM in that phone, so that that phone/IMEI is recorded on that mobile number on their network, then wouldn't they unlock it? If yes, then if you did end up getting a replacement phone from Apple (and therefore locked to O2), wouldn't they unlock it anyway if you use the SIM in the phone, then request an unlock?

Don't get the phone replaced by apple until your phone is unlocked. If they replace your phone as-is, you will get a new phone but locked to o2. And since. The imei number in the new phone is different and will not match with your o2 account, you will have a hard time getting it unlocked from o2.

My credit file was returned to normal after formally complaining but it did take a while and is stressful when companies mess up.

Thanks I will

if you can watch last nights Watchdog, there was a bit about getting bad marks off your credit file
think it was Vodaphone along with other mobile phone companys who had a bad record with this

but there was some good advice on it

They credit check you when you sign up for the first phone (you may recall they asked for how long you have been at your current address).

On the last 5S deal, they didn't bill me but another part of their system recorded a missed payment despite the direct debit still being in force. It led to a red flag on my credit file, only discovered when I was rejected for a current account (since signed up for all free credit monitoring reports). They did similar on a previous desk too (that time they refunded the final bill to an old unused account that appeared somewhere in the archives of their system and the current bank account that I had registered with, then again didn't notify me of their error and reported it as a dent to the credit reference agencies).

Both resulted in formal complaints, both did not show on my online account, both eventually sorted after months of hassle.

Just watch them, that is all I am saying.

Whats your personal experience ??
I've had 8 02 refresh deals now, my credit score before these was excellent and it is now
Even EE told me so recently with the £4.99 sim deal on here

I've got Noodle free credit check, and there's no mention of any 02 credit checks or black marks

Yes they do - but cancel the DD, they attempt to collect the payment, it bounces and they then trash your credit file (from experience). Better to let them take payment and then reclaim it.

The deals are great but their systems are flawed on many occasions.

what's happened to you is quite common with these 02 refresh deals
you will be refunded (in the end) and usually the early termination fee bills get cancelled
once this is sorted theses deals are great, its just the hassle when you cancel

they usually advise on cancelling the DD to ensure no money goes out your account

First bill £28, already taken from my account contact O2 chat they said wait for final bill to be produced you will be refunded, not happened...today another email saying another bill was produced £490 will be taken on the set date, contact CS asking for answers...they said the £490 bill will be cancelled and I'll be refunded the £28
Let's wait and see, not confident

sounds like what I was told earlier
I had 2 unlock requests, both took just under 24 hours (1st one I entered the wrong security details)