Plusnet to up prices! Your chance to leave penalty free @ Plusnet

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Plusnet to up prices! Your chance to leave penalty free

Plusnet28 Apr 17

Source: HotUKDeals | Deals > All categories

Opening post

Anon32

27 Apr 17

Plusnet upping linerental and prices! Your chance to leave penalty free and bag a new option with cashback etc....

These companies are taking the buscuit now! You never see them put up mobile charges where there is more competition!

*Price and product changes – 29th June 2017

The following pricing and product changes will apply from 29th June 2017 as set out below:-

We will introduce a new call feature for Plusnet line rental customers called 'Plusnet Call Protect'. This free feature will catch nuisance calls on your landline and send them straight to junk voicemail. More information can be found here
For new and existing Plusnet Home Phone customers:-
Line rental will increase from £17.99 per month to £18.99 per month
Line Rental Saver will increase from £185.88 per year (equivalent of £15.49 per month) to £197.88 per year, (equivalent of £16.49 per month)
Call setup fees will increase from 19 pence to 21 pence
Call charges for landline to mobile calls will increase from 12.54 pence per minute to 14.65 pence per minute
The Anytime International 300 call plan will increase from £7.50 per month to £8.00 per month
For existing Plusnet Home Phone customers:-
The Anytime, the Plusnet Anytime and the Talk Anytime call plans will increase from £6.50 per month to £7.00 per month
The Plusnet Anytime International 300 & the Talk Anytime International 300 call plans will increase from £7.50 per month to £8.00 per month
We will be increasing the call cap on the Anytime International 300 call plan for International calls from 30 to 60 minutes. If you hang up before 60 minutes and redial you will not be charged if you are still within your 300 inclusive International minutes.
We will be introducing a fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) for calls to 0845 and 0870 numbers on all of our call plans which have inclusive 0845 and 0870 calls. If this limit is breached we will hold the right to bar your phone line or cease your account.
Our early termination charges will change. How much depends on your package.
For more details on the pricing and product changes see our FAQ.

Top comments

julieallen

27 Apr 17 5 #1

Thiis should be in misc as its a heads up not a deal, however, where does it say anything about mobile charges going up? Bet my £1 deal stays the same :wink: despite some fool on here telling everyone they were going up about 6 months ago :smile:

Gubbinski

18 May 17 3 #137

This is the third mid contract price hike for me. It seems very person dependant as to whether they give a monkeys. For those that want to switch but keep the service John Lewis broadband is £20 a month with £30 quidco and is run by Plusnet.

eatmorefish

28 Apr 17 3 #33

Nationalise the whole gravy train. Give every man, woman and child 1 gigabit fiber straight to their home, whether they want it or not. Cheaper for all.

FamilyGuy67 to BigCheeseGlenni

27 Apr 17 3 #5

Because of the price increase by law you can now leave your contract without incurring a penalty !!

All comments (143)

julieallen

27 Apr 17 5 #1

BigCheeseGlenni

27 Apr 17 1 #2

How can you leave penalty free op please ?
I'm with plusnet for 18 months & got 12 months left

MJV to BigCheeseGlenni

27 Apr 17 #4

When you get the email notifying you there should be this section in the email

We hope you’re happy with your products and services but if you do decide to leave because of these changes, we won’t apply any early termination charges. All we ask is that you call us to tell us within 30 days of getting this email and give us 14 days’ notice.

FamilyGuy67 to BigCheeseGlenni

27 Apr 17 3 #5

Because of the price increase by law you can now leave your contract without incurring a penalty !!

Bades

27 Apr 17 3 #3

I too still stand at £1 p/m lol

uk3g

27 Apr 17 #6

Most probably as soon as you tell them you want to leave they will either credit your account with an amount equal to the increase or agree to keep your price plan the same until the end of the term. They bank on customers saying oh its only £1 extra per month so can't be bothered to complain or better still not reading the email until after the 30 day notice is up by then its too late to do anything because of the termination charges.

ifitsfreeitsmine

27 Apr 17 #7

Just joined plusnet yesterday, I paid for line rental saver, not sure if they will add £1 per month to my bill when price increases but it will still be much cheaper than BT which treat existing customers really poorly. Loyal customers are second class citizens.
Shame quidco hasnt tracked though.

householdhorror to ifitsfreeitsmine

27 Apr 17 #8

I've been with plusnet for years on the line rental saver, when it goes up all that happens is you pay more next year.

They're also very good at lowering if you haggle. Was on £17.99pm standard, phoned them and got £11.99pm fibre. This kind of thing is useful leverage (though maybe not for you as you've just joined).

Sadly the actual broadband itself has gone downhill and is now perpetually patchy, probably due to their overlords at BT.

Jaybeam to ifitsfreeitsmine

27 Apr 17 #14

Word of warning if you pay up front for line rental saver and plusnet put their prices up mid term yes you can leave but they will not refund your money! That's why this year we didn't go for that.

ifitsfreeitsmine

27 Apr 17 #9

Thanks, nice to know, my plusnet hasnt kicked in yet, only rang bt to cancel contract yesterday, didnt know there was a 30 day cancellation period, thought I could cancel when my contract expires in a few days.
Will probably get my mobile contracts with plusnet as well, will move from bt mobile asap, much better deal than bt were offering.

DanB89

27 Apr 17 #10

I've searched HUKD and can't find how you got £1 a month mobile! Must have missed it. Care to share? :wink: was it a retention?

callum84

27 Apr 17 #11

I did the same as you.
Signed up to plusnet from BT. BT will send you an SMS about services being transferred. Call the number in the text with a query about transfer or something. Gets you straight through to retentions.
Offered me free Infinity 2 and BT sport's for 24 months.

Mada06

27 Apr 17 #12

I think Plusnet are brilliant, I get a rock stable 60mbit connection which is absolutely flawless after some initial problems when I first took out the service.

At one point I wasn't paying any line rental or fees for the broadband for 2 years!

Bades

27 Apr 17 #13

Hi it was back when it was called life mobile before plusnet bought it the £1 p/m deal was basically to swell there numbers to sell the company however plusnet have kept it at £1 so still really happy to use it even though its 3G still get speeds of 25mb on download over the H+ system :smiley: => Old deal (check 4th comment) http://www.hotukdeals.com/deals/lifemobile-1-month-2000-minutes-5000-texts-1-gb-data-1-00-2456652

TylerDurdenUK

27 Apr 17 #15

No email for me yet, only been with them a few months but will happily cancel and go back to BT (with added quidco of course)

Anon32 to TylerDurdenUK

27 Apr 17 #16

Thats what its become like now! Just make sure you got cashback first before you cancel!

DanB89

27 Apr 17 1 #17

Ah. You lucky devils :smiley:

developers

27 Apr 17 1 #18

They have to let you leave "without penalty". I thought I read this included advance payment refund but have not found the link yet.
Edit: BT being PlusNet. This should help.
https://www.theguardian.com/money/2017/feb/22/bt-refuses-refund-prepaid-line-rental-cancel-service

Jaybeam

27 Apr 17 #19

Nope! We had about five months left on the contract and they were adamant that they would not refund the money we paid up front for line rental saver and I'm very pushy when it comes to getting my rights!

developers

27 Apr 17 #20

Article says they were out of order!

simes

27 Apr 17 1 #21

Is there anywhere to move to that is cheaper ?
It seems they all have an expensive activation charge now that wipes out any quidco / TCB

I currently pay £25 for line and unlimited fibre. I can't see anyone cheaper even after the £1 rise ( except Sky - but that has a 25Gb usage limit which makes having fibre pointless )

IT.Troll to simes

28 Apr 17 #35

I've just signed up with TalkTalk. They were £21 per month once you factored in cash back (activation is free). Plusnet were £23 once you factor in activation, cash back and the extra £1 charge for caller ID. TalkTalk fix the price for the contract term and don't do any traffic shaping.

Haylhoo

27 Apr 17 #22

I've not had an email - is this likely to affect people with a fibre unlimited broadband and line rental package? I pay them around £32 a month for both with no call package, after my initial discounted 6 months, with 6mths left to run. what's a better alternative? thanks

toiletseatlicker

27 Apr 17 #23

comparison

liston2

27 Apr 17 1 #24

Rubbish company.

TylerDurdenUK

27 Apr 17 1 #25

Good point that, just checked, still waiting for the payment.

BigCheeseGlenni

27 Apr 17 #26

Blimey I never new that

Haylhoo

27 Apr 17 #27

got the email. has anyone phoned threatening to leave and got a better deal?

f3rgy15

27 Apr 17 #28

Not got an email, phoned up, guy couldnt tell me if my prices would be going up. Paying around £27 for adsl broadband (9mb average speed) + anytime calls to uk landlines/mobile + caller display. Received £80 cashback on this. Il speak to them again tomorrow

FamilyGuy67

27 Apr 17 #29

standard practice

bauer

28 Apr 17 1 #30

Lovely signed up 8 weeks back and have just had my cashback paid. How does this work with linerental saver though? Can you get that back as they're upping the call charges etc

arthur900

28 Apr 17 #31

term with bt ended ,went to anther provider for deal,then when told bt they offerd me a new deal. now today they sent me email saying closing line as lost details f deal. so am without phone line,suffer from heart attack at any time now have no phone to ring if need help. but they have charged me over £40p for line retal and broadband until 18th may .so have paid for service from bt which i dont have

IT.Troll

28 Apr 17 #32

PlusNet is BT.

eatmorefish

28 Apr 17 3 #33

Nationalise the whole gravy train. Give every man, woman and child 1 gigabit fiber straight to their home, whether they want it or not. Cheaper for all.

Ashe

28 Apr 17 #34

As much as I'm sure people would love to leave penalty-free, if you're on some of their introductory offers then presumably you aren't going to be affected by this price rise until your contract ends, and so can't leave because of it?

coolcraig999

28 Apr 17 #36

signed back up with plusnet on a 18 contract new deals after my old plusnet contract had expired, will i be able to leave still?

Agent_Silver

28 Apr 17 #37

I agree, been with plusnet for years but recently broadband not so good, speeds dropped over all...but who do you move to? came from talktalk to plus net, and a lot of others have poor customer service

Agent_Silver

28 Apr 17 #38

I need a comparison site where I can weed out under 50mb deals, think plus net still come out cheapest, but will reneg my deal when I get the email saying going up!

nyctaxi

28 Apr 17 #39

I've just left. No real attempt to keep me but they did offer £1 off my remaining bills until the end of the contact. I ended up choosing Vodafone which is £28 per month for the 76meg fibre (inc £3 customer discount). Note that it is currently £80 cashback through TCB but this didn't work for me when I tried so I had to haggle a bit with Vodafone. Managed to get a small account credit though.

coolcraig999 to nyctaxi

28 Apr 17 #40

did you ring or online chat

buddn07

28 Apr 17 #41

When was this email sent out? I am a Plusnet customer keen to get out of my contract, and haven't yet received it.

Also, is there a post with the best deals? I can't get fibre in my area, so keen to bag a decent deal.

arshaz

28 Apr 17 #42

still cheaper than talktalk and its competitors

Monaco.Blue

28 Apr 17 #43

Recently moved to Plusnet. Defintely the worst. Broadband is a joke during peak times. I almost hate them!

nyctaxi

28 Apr 17 #44

I called them

edanfalls

28 Apr 17 #45

FYI, you can pay an extra £5 for QoS which will give you a more stable line speed during peak hours.

edanfalls

28 Apr 17 #46

They were bought by BT. They are still their own company, with their own culture, staff, etc. Mind you, I agree that they've gone downhill in the last few years.

prol

28 Apr 17 #47

Voted hot. Was stuck with them till October... not anymore!

Dealerhot

28 Apr 17 #48

Try this link. https://www.uswitch.com

Nothing personal but srsly im this country broadband companys/suppliers,
Just making money, depends in my country stop using phone line for internet over 10 years.. For me when i arrive in Scotland, broadband reminds me 2000 in my country, phoneline broadband with poor speed, and very expensive...

For 4 years i was bt owner was all good until one day after heavy rain, and storm, broadband just gone, they try fix over the months and nothing happened,so i join plusnet,for price and speed iam happy for now.

trd

28 Apr 17 #49

I left a month ago and paid nearlty £65 in cancellation fees. Now they've done this during my original contract term... shouldn't I get the remaining months of cancellation penalty refunded?!

wheelerdealer87

28 Apr 17 #50

When did you receive the email? I'm on a contract with them and would love to use this as an excuse to leave them.

IT.Troll

28 Apr 17 1 #51

TT worked out £2 cheaper for me.

10111010101011

28 Apr 17 1 #52

Considering you've already left them why would they give you any money back? You chose when you wanted to cancel and accepted all fees.

mac3067

28 Apr 17 #53

I've had this misfortune of being with Plusnet Business Fibre for over a year now, poor service at peak times,very poor customer service anytime and even worse technical help in my opinion.I never thought id ever say this but I cannot wait to get back to BT and now even sooner than I had hoped!!

mathewphammond

28 Apr 17 #54

This is the same for every broadband company when there's a price increase. You can leave Talk Talk, Sky, Virgin BT when they have there price increases also. Unsure why this is specifically a Plusnet post.

ifitsfreeitsmine

28 Apr 17 #55

Yes, since I cancelled bt contract yesterday afternoon, I have received several emails and sms from bt, some are customer service feedback, im sure if I answered these they will tempt me with offers to stay with them.
Others tell me of likely hidden costs with other providers, the latest is to inform me that they will send me a letter through the post no doubt telling me the benefits of staying with bt.
Even when I was on the phone they offered me bt tv which I declined, I cant get fibre in my area so streaming tv is impossible, watching a 2 hour tv shown takes 3 hours due to buffering. Bt has said they were going to put fibre in our area (they say we will get it in next 12 months, that was 5 gears ago) still nothing, now I think they no longer will.
I also have 2 mobile sims with bt, I cant get reliable mobile signal at home so I have seperate payg sim.
Bt poor service all round.
Not staying with them even if they iffer me a better deal.

ifitsfreeitsmine

29 Apr 17 #56

I know plusnet is owned by bt, but plusnet is alot cheaper, I currently pay approx £28 per month for line rental and broadband (not fibre), plusnet is charging me £20.
If I dont ring bt at end of current 12 month contract and renegoiate a new deal it will rise to around £40. Hate how they treat loyal customers saving their best deals for new customers.

ifitsfreeitsmine

29 Apr 17 #57

Yes I saw same talk talk deal, the no activation fee would have saved me £10, I moved from bt to plusnet but plusnet was was a little cheaper per month so they cancelled each other out, talk talk cashback was also better than plusnet so talk talk may have been slightly cheaper, the reason I chose plusnet was when talk talk was hacked recently, the way the company acted did not give me confidence that talk talk's security (customers financial data).

IT.Troll

29 Apr 17 #58

I rang BT twice but they wouldn't budge and refused to give me a sensible renewal deal. No surprise then that they came top of the chart for "loyalty penalty" in a recent report by Citizens Advice. Such behaviour has been shown to disadvantage vulnerable customers.
https://www.citizensadvice.org.uk/about-us/policy/policy-research-topics/consumer-policy-research/consumer-policy-research/exploring-the-loyalty-penalty-in-the-broadband-market/

ifitsfreeitsmine

29 Apr 17 #59

I totally agree, I think the way utility /energy / telecom companies etc conduct business is criminal, they call it competition and say that it gives customers choice and low prices is a joke, to charge one person more than another for exactly the same product/service is not morally right, especially for the elderly or people who dont understand, they end up paying more than they should. Imagine royal mail charging different customers different prices for a first class stamp sent from one same address to another same address depending on whether they are new or old customers, people would call this unfair and they would be right. To think that royal mail charge the same to deliver a first class letter across town or to a remote scottish island should be applauded.

newbuyer17

29 Apr 17 #60

Anyone got anything proving this from ofcom? Looks like this is just a BT 'policy'
I got shafted by virgin on this and would love towave the ofcom legislation in front of them and demand my money back again.

lugworm

29 Apr 17 #61

I was with plusnet a year or two ago, but their service was continually dropping out so I moved to talktalk. £25 a month all in, plus a mobile sim with 200 minutes, unlimited texts, and 500mb of data, all for free ! Not a huge allowance, but enough for me...and FREE !

ifitsfreeitsmine

29 Apr 17 #62

From my understanding, prepaid line rental saver is non refundable, plusnet and bt (not sure about other companies) make this clear before you pay.
I believe this is true even if you cancel the contract within the cooling off period.
What you have to be careful of is companies writing to you offering you a chance to take out annual line rental saver before current one has expired to beat upcoming line rental increase. If u take it out in advance, they have you over a barrel, you have to stay with them or lose money already paid so they wont offer you a better deal. These companies tactics is simple they have standard price say £20 but if you take out a new contract and haggle they will get your custom by offering it to you for say £10 once your contract expires (in 12 or 18 months), price goes up to standard price price of £20 (plus price increase). If you do nothing and renegotiate annually or move providers you will end up paying far more than you need to.

plath

29 Apr 17 1 #63

all these broadband companies are ****. every single one of them keeps upping the price yet providing the same service.

ofcom needs to do something.

last year i was paying £26, now plusnet want me to pay £32 a month for the same service.

newbuyer17

29 Apr 17 #64

In principle I agree, but you could say the same about a 12 month contract being non-refundable/non-cancellable.
The price rise cancellation rules trump that principle.
And the wording is alway 'without penalty'
Having gone through the small print it really isn't clear, and I think it should be one way or the other.
Ofcom must have looked at it but I've never found any evidence.

plath

29 Apr 17 #65

i'm talking about broadband prices in general. i'm out of contract now but with plusnet. all broadband providers are raising their prices since 2015 and 2016.

i was paying £26 for fibre 76mb and weekend and evening calls. now they want £32 for a contract renewal. all other providers are even more expensive.

hope all the bigwigs get a shooting.

Thar

29 Apr 17 1 #66

I got the email last night. It's titled "Important news about your service".

andyp350

29 Apr 17 #67

I called them up to cancel. They offered to put me onto their currently advertised deal price which was a fair bit cheaper than I was currently paying.

Monaco.Blue

29 Apr 17 #68

What's QoS? I have fibre if that makes a difference.

Anthonyuk

29 Apr 17 #69

The deal on the website says its £25 per month for the 36mb Fibre broadband with line rental included. Does anyone know what that price is if you pay the line rental upfront for the year?

Anthonyuk

29 Apr 17 #70

QOS is not on the fibre. Only the standard broadband. Paying the £5 will have no effect. I would say possibly buy a better router.

Monaco.Blue

29 Apr 17 #71

Does a router make a difference? I have their standard router. Sorry, I'm a BB noob.

danib

29 Apr 17 #72

I'm on 18 month contract with plus net for standard broadband and telephone line (anytime calls). I have 6 months remaining. I can pay upfront line rental again for 12 months but can also exit the contract now with these price rises. but not sure anything cheaper out there currently. so anything better then £24 / month for broadband and telephone line with anytime calls ???

eatmorefish

29 Apr 17 #73

Ofcom itself costs over a hundred million per year (nice work if you can get it) and guess who pays?
All this sort of thing was lovely in the days of plenty, alas thats not what our children have to look forward to.
Pity there is no party willing to take responsibility for infrastructure and nationalise the lot of it.

boneless

29 Apr 17 #74

They tried this with me but one mention of Ofcom guidance and the agent went away spoke to his manager and then gave a full refund. You should raise a complaint and escalate it to Ofcom if you have already left and did not get your refund.

OFcom guidance on this is quite clear. In particular the guidance around leaving GV9.6 say: Terms and/or practices which frustrate the practical effect of GC9.6 are liable to attract suspicion of non-compliance with the relevant rules.

So effectively anything that makes the process easy for your to leave e.g. having "policies" of not refunding line rental would attract the suspicion of OFcom.

dealerxxx

29 Apr 17 #75

Is this meant to be a deal!!!!

newbuyer17

29 Apr 17 #76

Sorry, can you link to that?
I went via the directors office (Virgin) in the end, and to be honest even they spoke to me like I was a piece of sheet and refused to do anything. There reaction was very much 'take us to court if you dont like it' which I would have done if work wasn't so busy at the time.

Then again three's directors office were just as condescending then rolled over at the first sign of court papers.

computerrobot

29 Apr 17 #77

Ive just saved £2 a month after reading this so hot hot hot and thanks, i owe you a drink!

computerrobot

29 Apr 17 #78

I should mention that they tried to offer me a 24 month contract at first but I stated their new customer offer of 18 month contact so they agreed to the 18 month contract.

mistermoneysaver

29 Apr 17 1 #79

So I'm on an 18 monther at the moment paying £25.49 for fibre and evening & weekend calls and line rental with Plusnet. Why should I want to move or cancel? I get good speeds and have had very few issues in the last 6 years. And believe me, I change most services annually!

developers

29 Apr 17 1 #80

I do think that's their party line but equally it seems to be simply "trying it on" and you should definitely be able to leave without penalty including a refund of advance line rental. Any problems should be reported to Ofcom.

machomansavage

29 Apr 17 #81

Assuming this for their Bb? And not mobile deal?

SolidWarrior

29 Apr 17 #82

Wish I left talktalk when they did this, missed my chance!!!

Thar

29 Apr 17 #83

There's no mention of the mobile contact prices going up, they increase in March each year iirc.

XP200

29 Apr 17 #84

I jump between Plusnet and Talktalk all the time, plusnet lost me last time due to the fact when i moved home in 2015 they wanted to charge me £75 to have a line installed, Talktalk charged only £25, talktalk won.

The thing i like about the normal adsl lines over cable is that once the phone line is in you can jump from one to the other online in a few mins charge free, assuming your contract is up. :smiley:

machomansavage

29 Apr 17 #85

Brill!

nwressell

30 Apr 17 #86

thanks. cancelled deal as wanted to charge silly money on house move for my mother. new deal with talktalk done.

anon30

30 Apr 17 1 #87

Plusnet should refund line rental saver pro-rata. I left BT following price rises this year. It took a couple of emails and phone calls, but they did refund the unused line rental saver eventually. Plusnet should too, according to Ofcom. See this article.

https://www.theguardian.com/money/2017/feb/22/bt-refuses-refund-prepaid-line-rental-cancel-service

gimmeadealplease

30 Apr 17 #88

Nice. Thanks very much. I can now send free sms, on my zero per month contract. This free phone is getting better all the time.

trd

30 Apr 17 #89

Because the fees were charged on the number of days I would still have otherwise been under contract for. Because Plusnet have now broken the contract, they have voided the basis for the further days that those charges were for. For Plusnet to charge me for X days of contract fees, they should uphold their side of the contract for X days. That's why fwiw...

boneless

30 Apr 17 #90

Link to Ofcom Guidance on “material detriment” under GC9.6 in relation to price rises and notification of contract modifications

"Terms and/or practices which frustrate the practical effect of GC9.6
are liable to attract suspicion of non-compliance with the relevant rules.12"

I would suggest using the mse resolver tool to complain as it makes it easy to keep track and suggests auto escalation at the right time.

boneless

30 Apr 17 #91

According to the ofcom guidance any practice that frustrates the process of exiting after a price rise is deemed to go against gc9.6 guidance (Google it) so you should definitely complain if they refused to give you a prorated refund of prepaid line rental.

10111010101011

1 May 17 #92

Your not under contract and they gave you the price as the time you asked and you agreed. They owe you nothing.

Spies

1 May 17 #93

Even with the £1 price rise, who else is there that charges £26 a month for unlimited 55/10?

IT.Troll

1 May 17 #94

Plusnet don't offer 55/10 to new customers. They converted some old 40/20 customers to 55/10 last year. Currently it s only BT who offer 55/10 at £29/£35 (new/existing).

trd

1 May 17 #95

Except Plusnet are now under contract as they took the early termination fees. For a contract to be valid there has to be consideration, so when I paid specific exit fees for X days of contract left, this is in consideration for the original contract being upheld on their side for exactly X days. This is what I agreed no?

ykhan16

2 May 17 #96

Fed up of having to pay line rental when my home phone is hardly even used- aside from receiving nuisance calls when i'm watching the TV!

Anon32

2 May 17 #97

Even if you don't pay line rental the price of broadband is not going to be £1 a month it will still be £25 a month but just for broadband! Why don't you look at it like this broadband £25 a month with free line rental! We can turn phone line off if you wan! Its Exactly the same

qwerty212

2 May 17 #98

Does anyone know when we will be able to move penalty free? Is it within a certain date of the prices going up or after they have gone up?

avfc456

2 May 17 #99

I got this over the weekend. I got 8.4 when I first joined in Feb, dropped to 6 now which I don't understand. Also bugs me that my neighbours get 13 meg roughly with sky and I get less than half that. I'd move but surely they are all the same? I've not been impressed though with plusnet their standard router is poor

Thar

2 May 17 #100

You have to wait for them to send you an email titled "Important news about your service." At the bottom of the email it tells you you can leave penalty free as long as you notify them within 30 days of receiving the email.

timebomb

3 May 17 #101

I contacted Plusnet via the online chat this morning and have cancelled citing the price increases on their website. They offered me a slightly cheaper deal (£33 a month 78Mb with a new 18 month contract) but I have chosen to leave. They've added the no term fee flag to my account and I am free to join a new provider.

I didn't receive the email so you should be ok to go ahead and cancel straight away.

10111010101011

3 May 17 #102

Think of it more as in a football or similar being contracted and buying out the rest of their contract so they can move elsewhere. The exit fees are paid and the contract is null and void.

LennyLeonard

3 May 17 #103

Has anyone had any luck getting their Line Rental Saver refunded?

Agent004

3 May 17 #104

What was your speed before as I'm on the 38mps fibre with line rental and unlimited calls and wondering if you got upgraded to the 78mps when you said you were cancelling ?

coolcraig999

4 May 17 #105

just been on live chat, didn't get the email and was 3 months into a 18 month contract, just resigned a new contract 38mps which i get over 50 somehow wireless unlimited calls and 2000 mobile mins phone plan
free call plan for 6 months which is £8 per month
£26 for six month then goes to £34 for other 12 months includes price rise
was thinking of leaving of going to virgin but plusnet always been great never had any issues with fast speeds
so thanks op saved me a few bob and got extras on my call plan for free

coolcraig999

4 May 17 #106

what was your cost on this plan?

Agent004

4 May 17 #107

£33.98 pm

coolcraig999

4 May 17 #108

get in touch and see if you can get the same deal

Agent004

4 May 17 #109

Done it and got a better deal :smile:

coolcraig999

4 May 17 #110

what did you get? come on spill

Agent004

4 May 17 1 #111

Got the Fibre 75mps unlimited, line rental, and unlimited calls package for £38 pm on a new 2 year deal , saving £7 . Happy with that :smile:

Agent004

4 May 17 #112

But compared to the deal you got i would have gone with that instead but I'm still pleased

LankyChris

5 May 17 2 #113

I was hoping for this!

I only switched back to Plusnet in February and my Quidco cashback confirmed on the same day this price increase was announced (although annoyingly only £40 instead of the expected £60 but I've raised a claim).

Did the same with BT with before that when they put their prices up and was actually in profit from them due to the cashabck and BT reward card.

The best way to punish phone and broadband companies increasing prices for the same service each year, and taking advantage of loyal customers by only offering good deals to new customers is to play them at their own game. Always compare prices at the end of a contract, haggle for a better deal or leave, and take advantage of mid-contract price rises to do the same.

cannycoyote

11 May 17 #114

anyone else not received the price increase email notification from plusnet yet?

LankyChris

11 May 17 #115

My friend hadn't as of a few days ago. He rang them up as wanted to jump to the BT deal posted here and they said he'd been missed :confused:

I'd think ofcom would be keen to hear from anyone who still hasn't heard once we get to 30 days from the price increase.

LankyChris

11 May 17 #116

buggzy

11 May 17 #117

i would like to know this also, any update from anyone?

frownbreaker

12 May 17 #118

Thanks for this I'm in the same boat, I paid 1 years Line rental but that takes me to Sept. But the window to leave is 30 days AFTER the email was sent some time in April! I suppose I could leave and take the hit. I've called them and they were kind enough to reduce my contract from 18m to 12m which is a step forward :smiley: So it might be worth calling them to see if something can be done. It's mad I have to alternate between BT and Plusnet each contract to get the best deal and cashback. No change in my hardware as I just use a BT VDSL modem and a cable modem (ASUS) and all I need to do is change the CHAPS Auth on the ASUS. I'm on my third PlusNet contract with this weird dance I have to do switching each time. I've tried Virgin they are hopeless in my area. Only need internet so the PlusNet / BT switch around seems to work ok.

Thanks OP for the heads up at least I got my contract duration reduced to 12m :smiley:

frownbreaker

12 May 17 #119

There offering has been scaled back I switch every 12m and when I left them last I had uncapped upload now they cap the upload. This effectively limits download speed. Also their phone offering has had its price increased a lot. I use an SPA3000 and Voipstunt so incoming calls are via PlusNet and outgoing via VoipStunt.

Customer service staff on the whole are really good, but have to agree the service and quality has gone down.

Having said that BT purchased them in 2006! http://telecoms.com/8248/bt-buys-plusnet-in-cash-deal/ but in the last few years PN services and pricing has lost some of its appeal. I'm off to BT Sept with what ever cashback deal is around.

LankyChris

12 May 17 1 #120

There's some posts and links towards the start of this deal that discuss getting up front line rental refunded due to an OFCOM clause, although some people said they had to remind them of this and chase to get it.

pgregg

12 May 17 #121

So I called to tell them I was leaving early, exercising my right (as they advised in the email): Came home to a "We're sorry to hear you're leaving us
Here's what you need to know
"

"As you're moving your service before the end of your minimum term, you'll need to pay a charge for the remaining months. Based on your transfer date, we've calculated this to be £100.10. This may change if your transfer date changes. "

So much for "We hope you're happy with your products and services, but if you do decide to leave because of these changes, we won't apply any early termination charges."

frownbreaker

13 May 17 #122

It might be an automated message I got something like when I left a contract early due to a price hike. The email spoke of a £150+ charge. I called and they confirmed no charges would be due. I'd contact PlusNet Customer support and get them to confirm the situation and ask them to follow up with an email / note on their system so you have evidence that no charges would be incurred.

frownbreaker

13 May 17 #123

Thanks I had a quick scan and there was a post #80 that mentioned Ofcom but no mention of a specific decision.

I noticed that BT's policy is to refund unused pre-paid line rental:

https://www.theguardian.com/money/2017/feb/22/bt-refuses-refund-prepaid-line-rental-cancel-service (Recent news confirming BT does refund unused prepaid line rental as PlusNet are part of the BT group I'd hope this has some weight)
http://forums.moneysavingexpert.com/showthread.php?t=4777477&page=18#topofpage (Sample email to CEO)

LankyChris

13 May 17 1 #124

Yeah didn't read in detail as doesn't apply to me but think the gist was that OFCOM says they should refund but they need reminding/convincing to do it, possibly via a complaint.

cannycoyote

13 May 17 #125

if anyone like me has not received the price change email yet and are wanting to get out just phone them and tell them you have received it. they havent got a clue who they have sent it to :smiley:

f3rgy15

13 May 17 #126

spoke to plusnet as my price increased, currently only on adsl broadband with anytime calls to landlines/mobile £27.98. They offered £18.99 Line rental, £8 call package (anytime landline/mobile) 99p caller display £12.01 for the fibre extra, 18 month contract, total £40 a month. Is this a good deal?

Thar

13 May 17 #127

If you price up what they offered you on their web site as a new customer it works out at £39, so I don't think it's a good deal personally.

LankyChris

13 May 17 1 #128

You'd probably get a better deal elsewhere. If you don't want to move at least look around then get them to match what you find.

Have a look at the BT deal:
http://www.hotukdeals.com/deals/bt-unlimited-superfast-fibre-infinity-1-line-rental-w-end-calls-10-65pm-after-c-2682944

It only has weekend landline calls but imagine if you add a similar call package it would still work out cheaper, and is only 12 month contract. Caller display is free for 1st 12 months on BT.

Anon32

13 May 17 #129

Not with the bt deal kicking about

frownbreaker

16 May 17 1 #130

Thanks for this and the previous advice.

1) I contacted Plusnet and they reduced my 18m contract (expired in 2018) to 12m (expires Sept 2017) when I asked about a refund on the line rental saver was told their manager had gone on a break etc..
2) I reread the posts here and contacted Plusnet again today. I said "I want to leaved due to the price increase" was offered "free broadband etc" politely declined (I'm paying £5 pm for 38meg down VDSL + Line rental now), Was told they would check with their manager I mentioned "OFCOM guidance on this is quite clear. In particular the guidance around leaving GV9.6 say: Terms and/or practices which frustrate the practical effect of GC9.6 are liable to attract suspicion of non-compliance with the relevant rules" a minute later was told I could leave today, Line rental saver credit would be £61 odd and discounts on my account would cease from today, I should contact my new provider (BT) ASAP
3) Signed up with BT on their 50mb service for 12m with topcashback etc.
Thanks again to all the folk on this thread who helped especially the OP, LankyChris and Boneless for the OFCOM quote!

http://www.hotukdeals.com/deals/plusnet-up-prices-your-chance-leave-penalty-free-2675392?p=30730908

I had issues with the Plusnet Chat (I think its busy) so called on the 0800 number. Off to topcashback and BT :smiley: Its mad I have to reconfigure my ASUS router CHAP AUTH each time I switch from PN to BT and back again no hardware to change as I have a BT VDSL modem connected to the ASUS cable modem. Regarding the call packages they are all quite expensive compare to VOIPSTUNT, do not use a PC just a £20 SPA3000 that routes outgoing calls to VOIPSTUNT (SIP) and incoming via BT / PLUSNET

LankyChris

16 May 17 1 #131

I just pointed you in the direction of someone else's comment I'd read but glad it helped.

muckspreader1

16 May 17 1 #132

Received the email myself but going to stay.Been alot better to deal with then most bb providers.Customer service was spot on when I phoned and more then helpful.Might phone then to pretend I'm leaving and see if they knock some money off.

tuckeral

16 May 17 #133

In view of the BT deal knocking about and the fact my contract with Plusnet was due to expire in July I phoned up to see what they could sort out. The long and short of it is that I'm sticking on the 38-40Meg fibre with eve+wknd calls. Got the line rental saver in at today's price (i.e. £15.50/month) and gonna continue to pay £3.33/month for the fibre (fixed for 2 years). I'm now in a 2 year contract (and the 2nd year will be £16.50 or more for the line rental) but overall more than happy with that as my Plusnet experience has been great so far.

What's the cheapest way to get BT Sport for next season? Anybody know offhand? (NowTV?)

Agent004

16 May 17 #134

Im waiting to see when the BT app comes after registering my interest as it certainly looks a good deal and was part of my reason for staying once I'd got a slightly better deal :smile:

KPascall

17 May 17 #135

Contacted Plus.net by online chat and was told my e-mail hadn't gone out yet.They said everyone is affected but they are sending them in batches to be able to deal with the fall out. Was asked if I wanted my chat transferred to the Options team - which of course I did. Got my contract reduced to a new 12 months (was 16 remaining from 18) at £1.50 lower than now plus free Caller Display (normally 99p). Net reduction of £3.49 per month after their £1 rise. Thanks OP.

Wongy110

17 May 17 #136

Yeah just had mine
http://www.hotukdeals.com/misc/plusnet-price-increase-29th-june-2693480?p=30924728#post30924844

Gubbinski

18 May 17 3 #137

tonez

20 May 17 1 #138

Thanks for this, very helpful. I'm currently paying £21.32 for broadband & phoneline. John Lewis charge £20 for broadband & phone line (with free evening & weekend calls thrown in). I may not switch but it is certainly useful to have this knowledge when negotiating with PlusNet over the phone.

d8smt

23 May 17 #139

I did. However they insisted on renewing my contract again for 18 months, so I declined. Was offered £12 Unlimited Fibre Extra Broadband, plus £19 for the phone line including Weekend/evening calls.
So I just chose to cancel my contract, I'm now on a pay-monthly thing wit them without any contractual tie-in until I choose what to do.

F9T

23 May 17 #140

Just got my email for a £1 increase per month on my line rental, not sure if I should threaten to leave them?

What you think? It's only a £1 I guess, still paying £29 (£1 included increase) a month for Phoneline no calls and Fibre 2 up to 76Mb speeds

Thar

23 May 17 #141

I'm paying £27 for the same on a deal that ends in July. Wondering whether to bargain for a new deal now or nearer the time but my line rental is paid to November.

F9T

23 May 17 #142

Just tried mate, they said nothing they can do as it's already discounted a lot which is true. I new deal for same package on BT is £45 a month and on PN now its £37.50 plus £25 activation fee (BT too charge activation fee) I paid nothing when I joined in October on a 18 month contract for £28 a month.

Will stay with what I have got £29 a month for 76MB and phone line included is cheap compared to what deals are out there now.

Thanks OP anyway for letting us know.

p666630

19 Jun 17 #143

I have that deal. Did you have life mobile b4?

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