Spoke to WD this morning and they said that due to the popularity of the item the drive went out of stock whilst my order was being processed. The stock has been replenished as of today and I should receive a shipping email within the next 24 hours.

Customer service was pretty poor as I have had to phone them about 4 times since placing the order but I suppose that is the flipside of the coin to getting a 4tb drive for £65 when they are retailing at £100!

I will deffo be testing the drive thoroughly when I get it! Hope this info helps someone.

Well at least you're proof of reincarnation, well done.

These are 3.5" drives - too big for your laptop.

Might not be the most strenuous of tests, but I ran the 'Extended Test' and 'Write Zeros' on each drive from the WD Data Lifeguard Diagnostic for Windows

Here are some example tests i just ran on two 4TB (top) and two 5TB (bottom)

Not worth risk. I got one of them month ago and died after a day. Just pure luck.

What about warranty?

I've had three 2TB recertified drives in my NAS for over a year.

Many comments in similar deal two weeks ago at http://www.hotukdeals.com/deals/wd-elements-portable-recertified-2-tb-capacity-48-78-delivered-4-tb-book-recertified-2661734

Had 2 of these plugged into the iMac for the last 2 years....no worries at all:{

can u take harddrive out of these and use in a laptop?

Good deal, bought 2. Here's hoping they last!

Bought one 4TB like this a year ago, also refurbished...is running flawless since then as a backup drive on my main PC. Also bought a 3TB one (refurbished too) that i use on my xbox one.....all good for like 6 months.

MyCloud range are back in stock too, got one alongside my MyBookLive.

Good to know - I plan on shucking these too. :smiley:

WHY DO THESE KEEP GETTING REPOSTED EVERY TWO WEEKS OVER AND OVER?

Exactly.

Personally, I've been on the lookout for the 4TB drives for a while, and I doubt I'm the only one. Seemed only fair to spread the news.

Great deal and perfect where data isn't absolutely critical like Xbox One game installs. Thanks OP

Perfect drive for all of my XBOX One digital games.

Many thanks.

Was it WD greens inside when you opened them up?

I'd love to know the drives too inside!

Sorry should have said. The recertified drives are stripped of the color classification, they are white labelled with a new serial after being recertified. So I couldn't tell you for sure what color, but compared to the new ones ive bought and shucked which were blue, they have the same specs so I think the ones I got were originally blue. Not 100% sure though.

good deal i paid as much for a 3 tb

Sames a great price as back ups to my other drives. :smile:

Thanks for the info on the drives inside.

Did you bench them with CrystalDisk by any chance? Or if not what speeds do they stay at when say transferring a 10gb file each time?

Thanks

Details of exactly how you stress test your drives would be much appreciated! Would like to do something similar to mine when it arrives.

How delightful. A nerd answer for a low price of £67 which is peanuts followed with some lefty comment. Completely wrong as well because no one knows until we're out of Europe. Must be young and just come out of school.

The 2TB drives inside recertified My Cloud units are relabelled WD Reds - they also have the black and white label but it does say NASware on them.

It'll likely be too late by then, but I will report back once my order arrives.

£67 Might be peanuts for YOU but not everyone can afford one even at this price. Once we leave the EU you watch the price of tech creep up and stay up for a very long time, and when that happens I've got a feeling you're going to blame everything on earthquakes in Asia to supply and demand for NAND or whatever excuse you can dream up next. Yay youv'e got your blue passport back. Awesome!

Might not be the most strenuous of tests, but I ran the 'Extended Test' and 'Write Zeros' on each drive from the WD Data Lifeguard Diagnostic for Windows

Here are some example tests i just ran on two 4TB (top) and two 5TB (bottom)

all gone me thinks

I can confirm all My cloud drives are WD reds recertified ones would have the white labels on them like you said but they should be Reds , if not Open a WD case , digital river will just ask you to return them where as WD will try to give you a better solution

OOS

very true :smiley: annoying i agree but its very useful for people who want to buy it annoying for me becuase i had 2 added in to my basket much before this deal was posted couldn't check out as really got busy period of work only came back to check out 2 hours later they are all gone , came back here and there is a deal posted :P !!! strangely it came back on again in the night as in stock but coldnt check out for some reason , but figured i should wait for th next time i really do have the crazy HDD buying syndrome ,
Haters love these posts making up rubbish about them too , so they come here often , good jop OP some punters got a good deal

Check this out https://www.lifewire.com/free-hard-drive-testing-programs-2626183 and https://www.raymond.cc/blog/measure-actual-hard-disk-perfomance-under-windows/view-all/
Just find one that can continuously stress your HDD.

Download Western Digital Data Lifeguard and run an extended test. This usually takes a few hours - copy your data to the drive if you have any you want to and run it again.

Thats what I will be doing when I get mine. Also running HDTune Pro's Error Scan.

Thanks a lot for the quick responses and screenshot! Appreciated.

Thanks for the help/links re: stress testing. If anyone's interested, I found a nice little guide that I'll likely also be following when I get mine: https://www.orderfactory.com/articles/New-HDD-Testing.html

has anyone actually received theirs yet? I haven't' even had a dispatch email?

I placed separate orders for 3x WD Elements Portable 2TB and 2x My Books. The Elements arrived yesterday, but yes you are right. Been checking my email everyday for updates, and there's still nothing from WD about the My Books.....

No word here either. However, I never got a notification email when I ordered the My Clouds a year or so back - they just turned up one day.

Received advice of order but nothing else since.

Spoke to WD this morning and they said that due to the popularity of the item the drive went out of stock whilst my order was being processed. The stock has been replenished as of today and I should receive a shipping email within the next 24 hours.

Customer service was pretty poor as I have had to phone them about 4 times since placing the order but I suppose that is the flipside of the coin to getting a 4tb drive for £65 when they are retailing at £100!

I will deffo be testing the drive thoroughly when I get it! Hope this info helps someone.

Nothing received as yet - keep emailing - but no response

Same as.... nothing received today, no WD email, no courier company email just nothing. Called them up for the 5th time, the same lady I had spoken to all along was now saying my card payment hasn't been received.

1st reason - Still processing, operator will submit a "follow up ticket for tracking the status"
2nd reason - product went out of stock whilst my order was being placed. The stock was allegedly replenished on the 4th May. Courier/dispatch info to be sent within 24 hours.
3rd reason - Payment hasn't been received from my credit card - funds available other things had been purchased since. Nonsense.

In the end I got so wound up I put the phone down and filed a support ticket with WD:

http://support.wdc.com/support/case.aspx?lang=en

If it comes it comes but if not I will be lodging an official complaint with:

https://www.resolver.co.uk/

They're not on the Resolver list of companies

haha, to be expected then - Well I will dig out a few directors/ceo email of both WD and digital river and be sending along my wonderful thoughts :smiley:

Not sure if its in stock in May or June!!

Thank you for contacting the Western Digital Online Store.

We show that your order is being processed for shipment and it will be
shipping soon. The estimated restock date of your purchase is 5/6/17
12:00:00 AM CDT.

You will receive a separate notification email when your order ships.

Sincerely,
Jeremiah L.
Western Digital Online Store
Customer Service
[email protected]
Email ID: 33511580

Googling CDT suggests that they might have given you an American date. So hopefully they mean 6th May.

I emailed them before and they gave me a date of 5/4 and I just followed that up and they've given me a date of 5/7. It seems like they're making it up as they go.

Thank you for contacting the Western Digital Online Store.

The restock date for your item is on May 7, 2017 (5/7/17).

To view your order's shipping status, please log in to our customer
service page:

Still nothing - rang them today - told they are in stock.

Not sure what to believe!

They are showing as available on the website so fingers crossed they'll be sending them out. They're up to £79.99 now.

Just raised a complaint using the EU resolution service.

I suggest you do the same.

https://webgate.ec.europa.eu/odr/main/?event=main.home.show

They send a copy direct to the trader (Digital River in this case)

I have added on £20 request for compensation for time wasted so far.

I have just submitted one myself although I only asked for £10 compensation in the text field.

All a bit weird as I could only get the company's US address and in the email I put the CEO's email because the crappy company don't have a generic email only support contact forms on their UK site.

Thanks for the heads up - I will be sending an email to the CEO (google it) right now - this situation has been most bizarre I must say!

It's Digital River Ireland that are the retailer nor western digital

Oh Well it's on WD's website so they can do all the legwork in liasing with Digitial River.

ohh!

Thank you for contacting the Western Digital Online Store.

We apologize for the inconvenience this issue has caused. Unfortunately,
the product that you ordered is still out of stock. Although we do not
have an estimated arrival date, we are working to obtain more stock as
soon as possible.

As soon as we receive your product, it will be promptly shipped and you
will receive a notification via email. If you purchased using a credit
card, we will not charge you until the product ships. Your patience is
greatly appreciated.

Sincerely,
Jefti A.
Western Digital Online Store
Customer Service
[email protected]
Email ID: 33511580

Looks like all those delivery dates were lies

Dear Gatchaman,
Thank you for contacting the Western Digital Online Store.We apologize for the inconvenience; unfortunately the product that you ordered is currently out of stock. Although we do not have an estimated arrival date, we are working to obtain more stock as soon as possible. As soon as we receive your product, your order will be promptly shipped and you will be notified via email. If you purchased using a credit card, we will not charge you until the product ships. Your patience is greatly appreciated.
Sincerely,Gab A.
Western Digital Online Store Customer Service
[email protected]

So what are they selling for £79.99 when you click on the link? Correction. The add to cart button is live but one can not add a drive to the basket.

Now written to [email protected] (CEO)

Can everyone else waiting please drop him a line? (be courteous)

Already written to him lol - It will more likely be read by his pr department and hopefully forwarded on to someone high up in online sales.

This is getting ridiculous - starting to wish I hadn't bothered posting the deal now.

Adding my complaint to the pile. Ordered two weeks ago and still no update. The order status page is literally useless as it shows no information except "boxed shipment" which means nothing.

Finding contact details for the recertified store (run by Digital River) on WD's website is also near impossible.

Just had a call from WD in California - they're on the case....

I got an email last night, saying my order was "due to ship soon". I ain't holding my breath.

Has anyone who went for this deal received their drives yet? Or even a shipping notification?

I too got a call from California about 10 minutes ago so about 8.30am over there. He too said he spoke to someone from the UK yesterday so probably baronbuzby.

Will update on progress, it was handed over to a customer service manager from WD lawyers. The online dispute resolution is a powerful tool for when things go awfully wrong with online stores.

Thanks to baronbuzby for his info throughout.

Yes, just found out a new myBook is on its way from Poland.

Should be delivered tomorrow.

Sounds like I should have complained to the CEO, though it would be nice if they treated everyone the same without having to resort to that.

drop him an email, and you'll get a call from them within 24 hours. it sounds like they have had lots of complaints.

Glad you got a result.

I was just in the process of writing to him and I have had a despatch email with a UPS tracking number. I presume it is the original refurb unit (I ordered quite soon after they went up on the WD store). So I'll see what turns up. I'll be happy with the refurb, but new would be nicer :smile:

Looks like it is being sent from "CEVA LOGISTICS NETHERLANDS BV"

I ordered 1x My Book a few hours after this deal was posted. Other than the initial order confirmation I've heard absolutely nothing from Digital River since.

Disheartening to note that it seems to be a case of no complaint or enquiry equals no delivery of a product that I've already paid for! I just don't have the time (or the heart, to be quite honest) to sit rattling off emails/answering calls regarding every online order I make. Congratulations and kudos to those of you who have had success with this, however.

About ready to hit Paypal and call it quits on this one.

Will try one last time with WD customer service, and at the same time I'll have to start typing an email to the CEO as still nothing from Digital River or WD..... After all this rigmarole I hope that they can survive a Badblocks test unlike one of the three 2TB WD Elements drives that couldn't even handle a quick smart test before crumbling to bits. Not having that much luck with HDDs but at least it weeds out the faulty drives before the money back offer runs out.

Anyone got a template we can use as a basis to write emails to the CEO. Every time I try to type something steam comes out of my ears and I delete it all after a min or two.

"Dear Gatchaman,
Thank you for contacting the Western Digital Online Store.
We do understand how you feel but nothing to worry about we are happy to assist your concern.
We show that your order is being processed for shipment and it will be shipping soon.
You will receive a separate notification email when your order ships.
To view your order's shipping status, please log in to our customer service page:
Sincerely,
Reynalyn V.
Western Digital Online Store
Customer Service
[email protected]"
BS.

As it's been a couple of days, I had another poke at their CS team... and received the exact same reply.

**** off? Who, me? Nah, whatever gives you that idea?!

Mine just arrived so don't give up hope yet. It came in a brown box but it looks good with plastic wrapping round the actual drive. The unit says "recertified in Vietnam" on the bottom.

Got a cancellation email. So they keep my money for weeks and I have nothing to show for it. What a joke.

Formal complaints and negative reviews incoming from me.

In regard to your recent order, we are unable to fulfil your order at this time and must cancel your current order. In the event any charges have been processed, we will promptly refund your payment. Please accept our sincere apologies for this inconvenience.

While we make every effort to ensure that items appearing on are website are available, unfortunately, we are unable to guarantee that all items are in stock or available when you submit your order.

In addition to the full refund of your payment, due to the inconvenience, we are also providing you with the following unique coupon code that can be used for 30% off your next order at the WD Store.

The **** finally pulled the trigger, and put me out of my misery by canceling the order I placed way back on the 26th. Western Digital/ Digital River accepting the money, and then well trained customer service, if you can call it that, stringing customers along for just over 2 weeks was really funny..........not.
When you only have 100 units of stock you don't accept 500+ orders. It's just simple basic common sense which these guys at Western Digital / Digital River seem to lack.
Complaints to the CEO inbound.

Conditions of the coupon.
*Coupon Code valid through the WD Store for only one (1) order per customer with a maximum of three (3) products in such order. The discount may not be combined, used in conjunction with or used in addition to any other promotion or offer. Discount applies only to product price, excluding shipping and handling fees. Coupon code expires June 15, 2017.

I simply want to stock up a on few TB drives before Brexit really hits home and the Pound tanks.......sigh. Thanks Western Digital for wasting my time.
https://webgate.ec.europa.eu/odr/main/?event=main.home.show while we're still in the EU

FWIW I ordered mine before the deal was posted here, so I might have got the last one.

You can't make this stuff up - my order was cancelled, so I sent a huge formal complaint email to the Digital River customer service email address detailing how unsatisfied I am with their service, how it was unacceptable for them to cancel my order after weeks of holding my money etc., and received the same canned response which says:


This is a new low for customer service.

Please everyone hit their Facebook page and their Twitter with your complaints. It might be the only way we get this sorted.

• https://www.facebook.com/WDUK/posts_to_page/
• https://twitter.com/WD_UK

@Soulhunter123777

I got the same canned email three times, regardless of what I said to them. I don't think Digital River knows what customer service means.

I suspect the "customer service" agent is an AI or something like that that keeps a look out for key words or phrases and respond appropriately.... Even if you typed a load of rubbish I bet you'd get the same BS reply that we've been getting all along.

@Soulhunter123777
Sorry to say this but they don't give a toss so don't let the scumbags waste anymore of your time.

I will because when the crap hits the fan and the price of everything goes up buying a hdd from Western Douche-bag or anyone else will be the very last thing on my mind.....
Western Douche-bag currently have the My Book (New) (Recertified) going for £71.99 but that's still not good enough after the time wasting crap they pulled. And if I do buy something from them again then it'll be a order status email or phone call (from work) every day until it's shipped.

I've ordered two of the newer 4TB units @ 71.99 each, but the discount brought that down to ~£100 for the pair - cheaper than the last (cancelled) order.

Don't get me wrong, I'm almost certain they'll string this out for a couple of week and cancel the order again, but then I'll have proof of them repeatedly taking my money for a couple of weeks with no intention to fulfill the order. Then it's game on.

I wish another hdd manufacture would do the same deal otherwise I'd jump in bed with them quick fast but alas they are not forthcoming so we're stuck with Western Douche-bags :-(.
Yep did the calculation earlier, and yes it did turn out to be cheaper than the original deal, but....the thought of having to deal with Western Douche-bags again leaves a very bad smell lingering in the air. Sigh.

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I've ordered two of the newer 4TB units @ 71.99 each, but the discount brought that down to ~£100 for the pair - cheaper than the last (cancelled) order.
I might have missed something - can you let me know please the site from where you were able to "order" the £71.99 version.

They were on the WD recertified page.

Here is the direct link

I didn't post it as a deal because, on the evidence of this one, it probably isn't. :neutral_face:

OMG, triple post!

Just received a shipping confirmation email for the two new 4TB units I ordered.

Still nothing for me.

I see on the new 4TB recertified deal thread from yesterday that some people have had their orders shipped already. Meanwhile, there's people here who ordered 3 weeks ago still waiting and still out-of-pocket. It's literally criminal.

I've submitted Paypal disputes and will be claiming the money back directly. I truly hope this stings them; they've had weeks to handle this properly and clearly don't give a damn. I'll be warning people every chance I get to avoid this joke of a company.

Finally got a refund for the first attempt, and a shipping email for the second attempt to get the deal. If all goes well I hope and pray that I never ever have to deal with those Western Douche-bag idiots ever again.

Yeah, I finally got my refund today, after I sent them a **** email yesterday. My new drives are scheduled for delivery tomorrow.

Se only WD 4TB My Book now available recertified at £79.99 if you have any discount code and patience left !

My Book | Western Digital (WD)
https://www.wdc.com/en-gb/products/wd-recertified/my-book.html#RWDBFJK0040HBK-EESN

I wanted the original book type shells not the new Xbox one type shell for the my book. The original looks classier. But cheap ass beggars can't be choosers ;-).

Yeah, the new shape is decidedly fugly, but shuckers CAN be choosers :laughing:

Just received my new model 4TB My Book drives - I can confirm they contain black & white labelled WD Greens, model no. WD40EZRX.

For the shuckers out there - you can still open the casings with old credit cards (three), but you'll need a Torx T10 to remove the drive from the frame.

Had a recertified 2TB WD Elements portable fail on me after running simple SMART tests so don't forget to do a full suite of tests including badblocks (linux). Still got two more portable 2TB Element badblocks tests to complete, and they are currently at the 50 hour mark....ZZZZzzzzz (-_-). Better safe than sorry. Would cry if I used a recertified drive without testing it, and then it decides to give up the electronic ghost on the last day of the money back guarantee. Noooooo )0_0(

Are they as bad as they look on the WD website?

Both drives have been through the extended SMART test ~12 hours

They look OK. I do prefer the previous design though - not that it matters much, the drives are going in my NAS but I might hobble the Winbond ID chip and stick some of my old 2TB drives in the MyBook cases for the kids' backups.