​Were you expecting 200mb for £5ish a month?

They're doing this to everyone. You are due a pro-rata refund as the moderator of the BT forum (who represents BT itself) has stated:


from: https://community.bt.com/t5/Bills-Packages/BT-price-changes-April-and-August/td-p/1709458/highlight/false/page/18

Probably, if you shout loudly enough.

The sky SR102 is absolute trash. b/g/n 2.4ghz single channel only, 3 years old, integrated power supply that makes high pitch coil whine, mediocre wifi range, 100mb LAN ports.

It works, but it's very basic.

​Were you expecting 200mb for £5ish a month?

Unlimited downloads is good. No calls included so need to keep that in mind. Good deal though.

LMAO,:sunglasses:
My sky broadband just gone live last week, missed out the prepaid master card deal, and now this.

Cracking deal, should be hotter. Ideal for those who get a decent speed and don't require fibre speeds. Would have been perfect for my inlaws if they weren't already with sky. Can also add unlimited calls for £8 a month. I'm amazed some people are voting cold because of the speed at this price! Worth having even if you don't use broadband for line only. Worth noting though, if your line speed is less than 2MB sky will refuse you as a customer.

great just finished the last mse sky deal . thanks

thanks! does anyone know if i can cancel if speed isnt as good within 14 days..will i lose out on anything if i did?

My father (80) is not great with mobile :smiley:

tempted

Question. Is the router any good ?

Good deal. Heat

any good for gaming ?

The sky SR102 is absolute trash. b/g/n 2.4ghz single channel only, 3 years old, integrated power supply that makes high pitch coil whine, mediocre wifi range, 100mb LAN ports.

It works, but it's very basic.

Yeh it's a great price

what a good deal. I was supposed to have virgin broadband installed in 2 weeks but I just rang to cancel and I will get this one. I dont need fast internet so if I can get 7-8Mb which I am getting now with BT I will be happy. One question, Can I use the BT 4 Hub I am using now with Sky? I am happy with it and I wonder if it will work with Sky

I have this and it works brilliantly for streaming HD movies and online gaming

Very good

SKY don't give you the logon details needed to use your own router, hence you are stuck with theirs.
It isn't great, I agree, wifi range is poor.
You can extract the logon details if you are technically minded. There are sites which tell you how to do this.
It's not for the average user. Better to get a range extended if the wifi is not good enough.

You can upgrade the speed for a fee

Does a home hub 5 work with sky?

Awesome deal fellas :smiley: Sky service has always been good for me :smiley:

There is, or at least used to be a way of using hh5 on sky. It is against sky's T&C's though and they say they can terminate your service for using an unauthorised router. To be fair I've been with sky for a year and didn't notice any difference from the HH5 in use, although there is a big difference on paper.

Good deal,I moved from virgin 150mb to sky's 17mb for the super deal at the end of last year for £16.32 per month and it still does everything i need it too including Netflix uhd.

No hes just on a site called "Hot-UK-deals" to look at deals and be entitled to his/her own opinions like any other human in the UK.

If its all about deals...HUKD & all that...£5ish for 12 months broadband is cold???

Sky won't let you use your own router. Found that one out! You can effectively tively turn one of your router's in to a separate effective WiFi hotspot after connecting via an ethernet socket to the Sky supplied router, but it takes a bit of fiddling.

I paying 18.95 for 5mb speeds with talk.talk, wish i was paying fiver a month

You don't vote cold because it's not for you. This is a smashing deal! Maybe of no use for you but still excellently priced

When does this expire as I need to cancel my sky which finishes in August

OP. Can you give a little more info/detail on how this deal works.

Thanks

I ordered this deal, got a connection date for 17 march...now my current provider, BT, emailed me to say they will charge me £55 for their router as lam leaving before the end of my contract (end date is 22 march). so for 5 days they are going to hammer me. I called sky and they can't change the date...damn it ...Any idea on how to sort out this mess? I tried to get another sky code with another email but failed as it says one code per household

Just got virgin 50mb for £20 a month not sure if to cancel now, or see if virgin retention team will match this

Well I was able to extract my details with wireshark and been using Asus n66u for 2 years. Difference is like the heavens and the earth.

My cousin on 3rd sr102 with sky, WiFi keeps dropping. I've got hh5 but apparently it can't b used to replace sky box because no place to put in login details

I was a sky TV customer until June 2016 but not bb/telephone.... What are my options?

A total of £24.51 when I changed the option to Sky Fibre + evening and weekend calls, it retains the 50% off line rental also discounts the BB. Not bad at all. Also free caller display which is normal with Sky.

Unfortunately I am already a Sky TV customer so can't go ahead with the order. Anyone tried to get this whilst being a Sky TV customer? Shame really I would've taken it up otherwise.

​I know but the T&Cs state you cannot be of any type of ex customer in the past twelve months!

No, you are allowed to use your own kit with sky adsl, but not their fibre.

My virgin 50mb bb has finished and that's now cancelled. My sky package needs to be cancelled which is under my name.

There shouldn't be an issue me getting this bb deal under my mum's name right? My mum's not had any sky deal in the past 12 months with sky.

Thank you very much for that. I looked into my emails and found that I ordered BT service on 8/3/16 and they accepted the order on 9/3/16 and service connected on 22/3 so really when I move to sky on 17/3 I should have already completed 12 months. I think i will be fighting BT rather than trying to reorder with sky

And yet you couldnt be arsed to actually tell anyone about the better deals you obviously know about?

Quick to give it cold ey. ​Because of people like you other's can't find deals like this! What's wrong with price for the product on offfer? Even if it's not what you are looking for. Utter stupidity

​Good one lol

Great news - that's a good point, I don't think you would need to pay it. It seems really unfair to charge that much for 5 days anyway.
https://www.productsandservices.bt.com/consumer/terms/broadband.html

if you are leaving within 30 days of BT announcing price hike, would you still be hit by the £55 penalty?

I thought I will be fine because of the BT price rise, in addition to being in the last month of the contract plus I gave them the notice that Iam leaving 30 days before contract end...but they are a bunch of cowboys

​Lol.

He could try this

Price is irrelevant if product is poor,freezing.

rather pay more for better product,value for money NOT cheap is what counts

Can you take up offer but ask for example the installation to be from July. Contract not up until then so would would run from when old one expires??

Currently paying £15 per month with Sky just for broadband (thanks in part to the price hike). They use to offer good incentives to renew but have changed their tune lately and forcing through offers to tie me up with Sky Talk and/or Sky TV or telling me to look elsewhere.

Gaming on a ASDL 2+ line is woeful as they cap upload speed to 0.8MB (used to be 1MB) and they have the nerve to say there's no competition in my area (they're wrong) so I'm free to leave (I learnt loyalty is a silly thing if you're a consumer). Plusnet or BT would be economically better so I'll probably move as soon as the time is right.

Good deal for new customers though. :smirk:

You CAN use your own router with Sky Broadband... I followed this youtube vid that exmplains how to extract your username and password from your SKY Router:

https://www.youtube.com/watch?v=MYk5Zq_45jY&t=2s

Hope this helps...

you just need to have a little look on youtube, it is quite straight forward, you don't need to extract username and password. they are universal

Google, or youtube it, some people got it working8), it should be fairly straight forward, as username and password are universalX)

The official line from the CS is non sky routers don't work, however, if you call their tech department they will tell you how to google/youtbe in order to "crack" them, it's fairly straight forward, Username and password are universal.

Deal expires on mid night 17th I think

Thank you for the deal it is just great for low usage like my parents use. Any the unlimited will stop my mum from getting a £405 bill from BT because she didn't get unlimited. £405 for Netflix. Heat from me. Xxx

is this new customer only?

not true - you can use the generic logon [email protected], password install - Im using sky right now with an unlocked BT hub

not true - see previous post

How did you unlock it and which version home hub is it?

I placed a Sky Broadband order on the 28/02/2017, can I cancel that and then re-order this offer?

I know I am within the 'cooling off' period but was wondering if they would consider me an 'existing customer' afterwards.

All providers class the start of the contract period as being from the day the service was activated. You might well have ordered the service on 8/3/16 however the terms and conditions you agreed to state your minimum contract period starts on the day your service is activated. Your best option like I have put in my previous post is to tell sky to change the appointment with openreach which they can do or you'll cancel the sky order and stay with BT.

Any help please.
I have only have few weeks left on my sky contract.
So is there anyway I could get this deal any ideas please .

Clearly the BT t&c about the equipment states 12 months from accepting order, not activation. Incidentally their 14 days cooling off period also starts on the order acceptance date. Sky c/s said I can pay the £55 and they will refund it but Iam concerned as it can be a long process and their t&c states that you have to order over the phone to be able to claim a refund of termination charges from other providers...And clearly this deal is an online order. Iam sorry to bother you all on this deal with my problem with BT but Iam really very angry about it

I have this offer from the last time it was posted.

Works fine with a few hiccups as it can drop out but is rare. Absolutely fine for me, average person surfing Internet, YouTube, Netflix etc.

Probably not for gamers though.

I play online on xbox a lot and to be honest (Im on fibre now with sky) i have noticed no difference between 17 mg and 38mg

(For Gears 4 online versus)

I amended my posts 44 and 52 slightly

you might still be in contract for the service by a few days but ok with regard to the router hopefully.

maybe worth giving Sky another call as well and ask them again if they can change the appointment with openreach as jordanc93 says

cheers

Ordered thanks !!!

According to the terms and conditions I cannot get this offer because I am an existing TV customer. Anyone know the chances of getting this if my wife applies for it instead or would it be linked to our address?

Is it an option to eBay the router or do you have to return it? The homehub used to sell for a fair price a long while ago. Not ideal but might help especially if sky will refund the costs.

Waiting for our contract to end, SKY broadband replaced our BT and we've had nothing but problems. Poor speeds, constant dropping, it is at times like having dial up again.
Support are pointless and blame everything but themselves.
We made a huge mistake going to SKY.

Sign up in your partners name/email/bank acc.

Just can't swallow my vomit and give any money to Sky or anything to do with Murdoch. Good deal though and voted hot!

Not sure whether to go for this or BT Basic with Broadband for my disabled mother, cost is similar at £9.95 per month for line rental, 150mins of calls and Broadband however the BT Basic package only gives 12Gb Broadband allowance per month.
BT Basic price isn't just a short term 12mth offer price.
http://btplc.com/Inclusion/ProductsAndServices/BTBasic/BTBasicBroadband/index.htm

OK... Contacted sky and they can't change the installation date as it has to be 14 days from order date(strange!). They suggested I cancel the order and reorder on 8/3 to guarantee installation after BT contract ended. I cancelled the sky contract but the problem is how to get another code? The system says one code per household and it recognises that I had a code before...As for selling the BT router on eBay, there are loads on eBay which are not selling even for £5...Damn BT

And sky said they can't refund the £55 as BT do not call it termination charge, which sky normally refund up to £100. They say it is a new tactic from BT to stop sky encouraging customers to leave BT and they had many falling for it

I called Sky to cancel my previous order and found out the order was actually cancelled because the number port failed from TalkTalk.

I was advised to order again, which I did. Hoping number porting does not fail again.

​i voted hot, i said i wish i was paying fiver instead of 18

Any way to get this as an existing sky customer? E.g leave and get OH to sign up?

Assuming you can extract your password from the Sky router.

If that evil old man takes over sky I'm going to have to talk my wife into getting rid of sky.

Good deal, just expect to get the full 17MB, it says my area is 14MB, but I only get 5-6.

I did this and it was pretty straight forward. There are plenty of step by step instructions if you google it. I've been using an Asus Router for nearly 12 months with no problems whatsoever.

I use my own router, sky helped me set it up

Great deal. Currently halfway through my 2nd similar MSE/Sky offer. Getting 20-22mb download. Routers are poor but easily replaced. £64 for a year is unbeatable value for money if you live near your local exchange.

​When I joined sky I told them I don't want their router. The guy on the phone went to check with his superior and said that would be OK but I would get any technical help for setting up my own router & they would send me out their own one anyway FOC.

I used their sk102 router for 2 months & it was awful. Poor WiFi signal & lots of dropouts.

Ended up using a homehub 5 reflashed with OPENWRT & its rock solid, reliable with a ton more options.

Good deal if Sky can actually get you connected. Sky took my money, didnt connect me and didn't give me a refund even after they said they will refund in 3 days time. I took 10 months and a good amount of phonecalls before they give me my money back.

Great deal (though not as good as the Sky offer of £5). :wink:
You may have an additional £20 line connection fee (I did as the previous BT line had been disconnected when I cancelled the previous Sky offer).

Thanks op. Just awaiting the usual fun and games with BT now. Though they have assured me I'll be refunded my line rental saver, they wouldn't go back on their word now would they? :smirk:

You don't, as the username and password are universal.

Very strange, never heard that before. Make sure you keep an eye to it, you may want to talk to TT why they have failed to transfer your landline number.

LMFAO For someone posting shedload of cluless posts and acting like a know-it-all, you did not even click to find out what the deal was?? Let alone have the aptitude to search this site for similar deals?

I think you are confusing fibre and adsl

If I'm a sky tv customer, can my wife order this broadband deal on the same address? or are we classed as existing customer?

Closest installation date in a month :disappointed:

Can't you cancel as you have up to 14 days to cancel with no charges...and then sign up with a better deal as a new customer? :wink:

I think the title/description should be changed.
I took it as it's £5 per month just for Broadband not inclusive of line rental.
Clicked through the link to see it includes the line rental too. So just over a fiver per month for line rental and u/l normal BB is an amazingly hot deal. Nice one MSE.

Customers can not be existing Sky TV customers

What kind of upload speeds will you get?

They must be a bit crap as I asked Sky if they wanted mine back when I cancelled and they just told me to keep it.

I got this deal the last time they did it. Its stupidly cheap and after a month you will most likely get a call from Sky offering you SkyQ for about £6.00 pm

Nice one, but I'd go further and change the main title, a lot of people wont see it! It's an amazing deal too!

mind share link for reflashed homehub 5 with openwrt. thanks

No probs

Not sure if it's been mentioned as I haven't read all the thread, but on this deal you could instead have Sky's up to 38 down / 10 up unlimited fibre for:

59+(12*20.51)=305.12/12=£25.43 per mo equiv.

Anyone know if I can get this deal for a business address? Thanks

It's nothing special, you're right. It's not good enough for me to want to switch to. But it is cheaper than the usual £20 a month for fibre + £18.99 a month for line rental (also not including activation fees).

I'm with Sky, How do I go about upgrading the speed for free? and what speed would I get?

Thank YOu

You can always return it, they have a Recycling scheme. They even buy some of the old unwanted sky gears from customers too.

This thread is about an ADSL deal....

He means you can upgrade to fibre, if available.

Amazing... on £15pm deal with sky ATM and parents £20pm with talktalk

Joined sky last week, can I cancel without paying any cancellation charges to get this Deal?

How do I go about getting this deal?

What is the minimum and maximum download speed one is likely to get?

I don't suppose anyone can offer advice as to whether you can add "Evening & Weekend Calls" to this? I am fed up of trawling their site - dead links, blind links etc. I know you can add anytime calls but £8 is too much. I make such a small amount of calls but I do enjoy free in the E & W. Can see the option in their "extras" section but no prices are mentioned or how to add - if at all possible.

​how did u do that did u have to rig them I tried last time and they wouldn't give a date more than weeks away. I'm just thinking if u rig them hen u can't get this offer. what if I get this offer then ring sky later to ask them to change installation date due to some reason like going on holiday which I will be soon anyway.

​Hi . Any ideas. I am still with sky and have approx 2 weeks left of my contract sky said I can't have a deal as I am not a new customer any ideas how I can get around this. cheers.

Sky just increased my monthly cost so I have left them and I'll be switching back to Virgin soon. And I'll do this each year to get the best deals..

Having just spoken with one of their chat-operators, apparently you can add Evening & Weekend option @ £4 p/m. Just in case anyone else was wondering...

this sucks got 4 months left on my contract on skybb

If I have Sky TV in my name, I presume I cannot avail this offer. Can I take this offer in my wife's name ?
I had placed an order with Talk Talk and just cancelled as I did not realise that this offer cannot be taken who have SkyTV. Talk Talk was offering all in for £18.75 /month with first 3 months free and if Quidco would have paid out £90 it would not have been much different than this, but I thought Sky deal does not have dependency on cashback pay out.

Speak with them on live chat and screenshot the convo

Only £20 to get it installed as a new line, might order it and bond it with my existing fibre line, they estimate the speeds to be 22mb (which it was when i used to have unlimited), that will boost me from 40 to just over 60mb for an extra fiver a month lol

I read in the T's & C's at the bottom of the offer that you have to have Sky Broadband Shield Activation also. Not sure if that means it has to be active or if you can still turn it off.

I originally signed up to the £22.95 all in for ADSL broadband with £90 Quidco cahsback. Today after seeing the Sky deal I called to cancel and then they offered me the same deal but at £18.75 per month with first 3 months free. I did not take that because I was worried that this will mean the Quidco cashback will be rejected. However now Sky would not allow me to accept this deal as I already have Sky TV. I tried in my wife's name but they check eligibility based on address so the best they will offer is £18.99/month with £75 prepaid Mastercard.

soz if already asked but ! Ive been with sky BB since early dec this 2016, free 12month bb paying £15 pm. Does anyone know if I could possibly cancel without early termination fee and rejoin for this cheaper contract? Probably not but just incase someone may no of a loophole ie Mbps speed not very good or something else!

I just thought - I wonder if using a NowTV movie sub classes you as a Sky customer???

Hmmm...

Thanks for sharing, great deal! Glad to be switching over from BT finally...

Thanks for that info. It really narks me that they tell so many porkies! I usually end up calling 2-3 times and get differing offers. It's crazy really.

I'm not sure (not being a Sky customer) but it's an internet filter. You can read about it if you Google it. Apparently, when they introduced it, they gave existing users the option to turn it on/off but now for new customers it's on - period.

Spoke to my current provider Plusnet about moving to this sky deal & I have been told I will be charged a cessation fee of £30!!! Are they for real

Hi guys quick question - Parents have never had Broadband but cancelled Sky TV last August, would that make this deal a no go?

Cheers

They don't let you but you can use wireshark to sniff the username and password from their router and then use your own. I use my tp link after doing the same thing.

Is this £64 for the whole year?
Am I reading it wrong?

Filth cheap if it is!
:sunglasses:

Sounds interesting but better still I might try and reuse it instead. Will try and set it up as a slave router to extend coverage of wifi with powerline.

Has anyone successfully been able to order this?

Every time I try I get an error and get told to call Sky. However Sky tell me as this is an online only offer through MSE there is nothing they can do...

They also said that other people have called citing the same problem and the rep I was talking to said that this deal might not have gone live yet even thought it looks like it.

I'm hoping it isn't just me having this problem!

In my experience I found it better to keep the sky router for the adsl connection and then attach a decent router to it for internal traffic.

I see. Won't they just let me transfer to this deal.

Get him a Doro phone.

Hi

Just did a chat and it was confirmed that installation can be deferred for 10 months if required & lock the deal for 12 months and will be only charged after it get installed. Right now they will charge 20£ + 5£=25£.5£ will then be adjusted against bill.

hope it helps those who want to keep the deal & defer it till there contract ends.

can this offer be combined with cash back from quidco

Done signed up.

You can phone sky and get them to do a line test. If it's below their promised speeds you could get a free upgrade. Otherwise it's about £5-£10 pm extra

When would I have a cessation fee?
You'd only need to pay the charge if the broadband service is being taken off your phone line. Typical reasons for this are:

the phone line that your broadband's on has been cut off
you cancel your broadband account without switching to another provider
you switch to a provider who uses their own network (like a cable provider)
you move to a provider who uses their own equipment in your exchange (often called Local Loop Unbundling)

Unfortunately sky use LLU in most exchanges, hence the charge. Only Plusnet and BT charge this, daylight robbery!

I started this off by using the link and made sure it was in my basket then opened quidco and continued the purchase and it tracked. Fingers crossed I'll get £60 cash back which means 1 year of broadband and line rental for £4!!! Even if I don't £64 is a bargain. Thank you so much Chalk for pointing it out :smiley:

​I flashed the hh5 with the guide from this link.
https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Running-OpenWRT-on-the-Plusnet-Hub-One-amp-BT-Home-Hub-5a/td-p/1302968

It wasn't easy & not for the faint hearted but worth it. If anyone wants a bash at it I'm happy to guide them through it

Just seen this deal on google searching about roaming outside EU, I was gonna post but it's here :smile:

Brilliant for me, just left Sky with £75 credit so £20 LR reactivity £64 for a year will cost me £9! #WINNING

Mates son is here one/two nights a week in the spare room as no early train connection for HND at college and is missing Broadband I cut off and used a wifi dongle I gave him with whatever sim he got (I advised dunno what he got though) though he says he's missing Netflix so I called his old man & him and said put broadband in your name and I'll pay £9 for a year with this deal & I'll pay the £84 cash after you/dad pays it on Account/broadband by card when it activates and you get broadband back, of course he went for it LOL that 23 part time rent free lodger year old came in handy :laughing: He makes dinner too when he's here as a thanks as well hahaha :smirk:

Only down side is I'm drowning in Sky Hubs now - this will be no 3 :laughing::laughing::laughing:


Heat added OP, people need to see this deal :smiley:

Confirmed activation FRI :smile::smile::smile:


£9 for a years broadband :laughing::laughing::laughing::laughing::laughing:

Tan can you advise any cheap a/c router with USB & RJ11 to plug a USB modem or sim into into please ?

Previously used a poor wifi HUAWEI HG 532 from TalkTalk for ADSL2+ but it has no phone support via RJ11, would like to have data & voice (for emergencies) if possible as I always like a fall back in the house as sometimes my line just drops.

BT Openreach then have to send a engineer I have to wait days on to reset everything and change lines at the street cabinet and junction box in the block, it's been going on 20 years and bar BT digging up the streets with replacement cables I need to put up with it.

Oh and I need to be able to use it with my new Sky BB in case it's not compatible.

Cheers :smiley:

As said, if you migrate (the wording to use) your broadband from Plus.net to Sky, there should be no cessation charge, whether its LLU or not. Ofcom changed the rules from the 20/06/2015.
https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/switching/switching-broadband-provider

Not sure if you are trying to scare plus.net customers from switching, but as far as I can see plus.net shouldn't be telling you this, cessation and re-supply fees should only apply between when switching between BT to Virgin Media Cable Services since June 2015.

As said, the ofcom June 2015 rules also mean you no longer need to contact your existing provider before migrating your Broadband to another provider. Sky will migrate everything for you.
But as an additional check you can also check if cessation charges apply to your exchange.
http://www.productsandservices.bt.com/products/broadband-cease-charge/

Sky will initiate a Migration, its only cease and resupply (VM cable order) would generate a cessation fee. To quote plus.net:
If the gaining provider places the orders and the cease code is W or P then they are the ones we charge for.

Transfers/Migrations to Sky LLU are not charged for, from the table.

Existing Sky phone, TV and b'band customers aren't eligible (or if you've had any of them in the last 12Months)

Interesting, I'm not trying to scare anyone, but right or wrong plusnet are still charging this and insist it's correct. Read the thread below, particularly post 15.

Plusnet Forums Cessation charge

It's also still on their website

https://www.plus.net/help/my-account/charges-for-removing-broadband/

Am I missing something?

So close, and yet so far. No Sky for me. Went through all the sign up process for nought. Had to phone them in the end, only to find out because of good old Ofcom, Sky can't supply me any broadband. Apparently, the new lower limit in their charter is 4gbps and because I get less - no deal.

I thought I was in with a shot when the level was originally only 2mbps. I get about 3.5, and talking with the rep it may mean that any new provider that's signed up to the 'voluntary' charter won't touch me now. So, in Ofcom's wisdom of trying to get better deals for bb customers, they've shot me in the foot as I'm either stuck with my current provider or forced to upgrade to a more expensive 'fibre' package. Which, in my mind is the point of the whole excercise. Another Government guided initiative to push people onto new technology. As I told the rep: I don't need fibre, I don't want fibre and I can't afford fibre presently. I'm not sure why others need super fast speeds but my meagre 3.5mbps did all I needed it to do.

Whine over! :-)

Thanks Ofcom.

CAN I DELAY THE SERVICE ACTIVATION TILL MAY???

If you're switching from Bt be careful of any cessation charge you may incur

In my experience Sky fibre is actually pretty good. In sync @ 38 will yield speed test results @ 34+ over a wired connection.

If Virgin were an option, I'd go for the £15 referral deal, but I've no personal experience with Virgin.

Exactly my experience with sky fibre, always over 35, and perfect video streaming. When I was on virgin, even though speed tests always achieved over 50, I suffered from constant buffering of HD movies. Speedtest doesn't always give you real world results.

Estimated access line speed: 6.8-13.9 Mbps

Hmm bit concerned by the lower figure for streaming... Should I be?

Hi I've just tried to get this deal phone line transfer fee is £20 on top which would bring total to £84. Am I missing something? How can I get rid of phone line transfer fee ? Thank

The whole point of the June 2015 Ofcom changes was that seemless migrations (where the same copper pair is used) between BT Wholesale Services (WLR + SMPF) to LLU (local loop unbundling) within BT exchanges (MPF) were meant to be seamless / cessation fee free. There is a slim possibility that the plus.net service (due historical acquistions/mergers) you have is LLU not BT i.e. LLU (MPF) to LLU (MPF).

It's worth asking Sky what type of migration is being carried out, just to confirm: MPF / WLR+SMPF. Depends on the exchange it seems, i.e. Is it MPF (LLU) or WLR+SMPF (Wholesale Line Rental)+(Shared Metallic Path faclity). Cessation / Resupply charges can occur when the service taken is switched i.e you went from ADSL to VM Cable/BT FTTP. ADSL to ADSL LLU, ADSL to FTTC should be a seemless migration because the same copper is being used.

MPF / SMPF, WLR - Wholesale Line Rental Acronyms:
Metallic Path facility (MPF) enables you to offer both voice and broadband services. It provides a two-wire metallic transmission path between the Network Terminating Equipment (NTE) at a customer’s premises and a main distribution or jumper frame at the exchange. We can also provide floor space, power, cooling and connectivity (internal/external tie cabling and backhauling of data from an exchange to a core network) depending on your needs.

Shared Metallic Path Facility (SMPF) enables you to offer broadband services over the copper network. This means you can provide a broadband service to your customer while another communications provider supplies voice services on the same line – hence it being “shared”. SMPF provides a two-wire metallic transmission path between the Network Terminating Equipment at a customer’s premises and a main distribution or jumper frame at the exchange.

Also worth looking at:
http://www.thinkbroadband.com/guide/migration.html

My understanding is you shouldn't be charged this. The method used should be Gaining Provider Led (GPL). i.e all done through Sky.
Note:The old provider (plus.net here) is NOT allowed to make you a deal to stay with them or contact you to tempt you to stay. If you are trying to use the threat of leaving to get a better broadband/phone price you need to pro-actively chase the provider yourself before initiating the migration now.
I'd contract ofcom if you can't resolve this.
Make sure the switching process is done via Sky (in this case), and never use the wording "I'm phoning to cancel my plus.net Broadband" with plus.net, only ever use the term migration. "I'm phoning to let you know I'm thinking of migrating my broadband to another ISP, can you offer a better price". The reason, they will list the full charges for cancelling the service, rather than the fact it should be free and easy to migrate services between providers.

Hope that helps.

It also means reconnection of a current physical 'inactive' line with no service on it. Connection can also apply to a new physical install or first time line activation at a new property or as me a redundant line needing reconnected to BT local exchange/street cabinet - Sky's own website is not even clear of all scenarios, just a fleeting mention http://www.sky.com/shop/broadband-talk/setup-installation/

Yes, I would think so, as they would deem that as a new connection and even possibly require an engineer visit either to the PCP cabinet and/or your premises.

Defo, I edited my post^ but you replied first lol

Even the T&C on the link I posted make no mention of situation, seems a default £20 whatever the situation- which is great for new line installation customers with no previous connection to BT cabinet/exchange which is £130 with BT unless you take a call plan & broadband then the waive the fee.


So everyone pays £20 which is fair enough in my book, £130 for a line install/reactivation/connection of new homes, LOL at BT - do old grannies moving to new homes really have to pay £130 for line only ? Much cheaper taking Sky and never using the broadband until the first 12 months are up


Sky terms:

"Sky Talk: 12 or 18 month minimum term applies to new Sky Talk customers and to existing customers taking up Sky Line Rental. Compatible line required otherwise £20 connection charge may apply. Sky Talk is only available to customers paying by Direct Debit/continuous credit card mandate. Calls only packages not available to BT line rental customers with BT Basics or if outgoing calls are barred. Sky Line Rental required (£18.99 per month). Read our Codes of Practice for sales and marketing and premium rate/NTS services."

Ah damn! Just tried to sign parents up (cancelled Sky TV last August)

Unable to continue with your order

An error has occurred
Unfortunately, we have been unable to proceed with your order. To place an order by phone, please call 0800 151 2758.

Any way round this?

Order in your other parents name that did not have the account, or your name ?

Can you still change 'takeover' activation date with Sky when you login, I could not see it ?

Is it not the address though that flags as being a previous customer

Use 67A instead of 67 ?

No you're right lol changed parents name to my name (same address) and it works

Suppose it makes sense, if you had say a lodger and they wanted their own a/c

Cheers bud

PS what about payment, can that be then done in their name?

No, I set up a 'new' customer account at my in-laws using the same address (cancelled previous Sky account 5 months ago) though with my name, system wouldn't accept same surname.

Cheers bud see above

How did you / they pay though?

I paid(a bit more than the £5 deal previously) as the system wanted payment from the person named and I wasn't in the mood for messing about. :smiley:

I left sky in November , but was given new number by BT, will I be able to get this deal as my name will same, can change the house no. to 60a, any info helpful.

Gave loads of BT 30 day notices today for 2nd April price increases and moved more than a few people across to this deal :laughing::laughing::laughing::laughing::laughing::laughing::laughing::laughing::laughing::laughing:

I take it you don't have to give BT notice if you're out of contract with them?

First payment 20£= New line ( but will be able to retain the old number )
5£= will be adjusted =Adjustment against future bill

hope this clarifies

so £20 is non refundable??

If you're paying via DD why do they need to test / charge your credit card?

NO, as these are new line charges

Anyone else have an issue with the checkout timing out? Tried to go back and refresh / start again but now it's saying only one code accepted per household. Grrrr

T&c's say you're not eligible if you've got Sky tv... gutted!

did not get emailed code didn't write the online code damn lost out?

nothing there unless there is a backlog submitted Saturday.

Anybody noticed if incoming caller-ID is inclusive if adding Anytime Calls package during signup for this specific deal or is it selectable/charged separately and if so at what cost? Thanks.
Edit: answer my own question: "Caller Display / See who's calling before you answer / No extra charge"
http://www.sky.com/shop/terms-conditions/talk/code-of-practice/call-features/

ok thanks i may get a reminder closer to deadline.

Hope you get sorted ok

Really interested in this but wondering how the slower speed will affect my plex tv, other streaming and gaming aswel as downloading times of the monthly xbox and psn games.

Ironically I am transferring a BT service & number and being charged £20

Found it! but only allows March changes as activation is March - it used to allow months upon months ahead. Will call for my mate, his prepaid LR runs out May not March as he thought.

This is a great deal. And it tracked for me on Quidco for £60 so if I get it I will have just paid £4 for the whole year. Thank you so much Chalk for bringing this to my attention. I didn't pay any attention to it when I read the MSE newsletter.

How about if they raise prices and you can leave penalty free! Bt said that to me but i didn't want to leave just not have any price rises i got what i want even though i had to extend my contract but am happy with the service!

got from sky fiber for £17.50 with line rental included in price :smiley: existing customer.

Contract them & inform them that you are "MIGRATING" from one ISP to other & its should be free . There should be no 20£ charge.(As mentioned by some one else earlier) . May be they don't charge 20£ then.Try if it works.

Been a TV customer within the last 12 Months does this adding an A to the house number definitely work?
Wont they cross check the house number with the CC and bank a/c details

Fallen foul of the £55 router charge by 3days after going back and forth a couple of times Sky agreed to cancel, then call back in 3 days set account up again without need for MSE's code and offer exactly same deal as posted here. May help others in same situation.

I'm with BT but out of contract, shall I go through it all online with sky first and let them deal with it or give BT notice first? Also has anyone else had any trouble switching from BT as this is the first year I have used them?
Thanks

Go through Sky online when out of contract, it should be a smooth process, I assume you received a code via MSE

I will - the weird thing is the order it shows new line & transfer number ?? LOL How is that even possible :laughing: Will wait till activation, not having a jealous Sky staff member 'accidently' *COUGH* my order up before activation. I have had staff at companies say things to me about a deal being better than 'staff discount' and then things get dropped and cant be put back on a order! Obviously it wont be a new line as it is a transfer, that will show after activation and I will get a refund then :smiley:

Now there is a bummer. I got my code & ran around the houses trying to get this deal, but finally establish that I fall into the category mentioned already. Even though I currently have 3.5M unlimited BB with BT, and 3 years ago used to have the same deal with Sky, since the beginning of the year OFGEM won't allow Sky to offer the same service to me. Whose side are they on?

Anyone know what happens to the 3 Months line rental we've just paid to BT if we switch?
Will it be refunded?

Did you manage to get round the 'previous customer' problem and sign up?

Will let you know - going to sign up with amended address (5A instead of 5) and will use my middle name and also use a different email address - see what happens...

Its the surname that flags. Just make a name up and use a different payment card (you need to use the correct name for that or it will fail verification, and tick the 'someone elses card' box), they don't actually credit check, as long as the initial £5 goes through ok they will install. Direct debit details can be the same as they aren't checked either. Email address must be different.

Having looked at the link they must have recently changed the scheme as when I looked into it a year ago you used to get around £5 in credit to use towards making phone calls but the new £10 a month cap is much better. I believe from what I've read they constantly monitor your usage and advise you if your using too much. They also take into account your current phone usage if you are already a BT customer in terms of whether you eligible and from what I recall you can't get BT basic if you have a mobile phone and use more than £10 a month mobile credit.

The mobile phone was then excluded, people on BT Low User Scheme/Basic customers were some of the most vulnerable people who would need a mobile outdoors - unless they have changed it back to the old rules with a 'new cap' ?

BT Mobile payg (via Vodafone old reseller MVNO) was not even allowed, it was challenged and changed as discriminatory to vulnerable people outdoors. Hope BT did not go backwards again ?

They never asked whether my mum has a mobile phone that is just rumour! When I spoke to them he never ever mentioned a mobile! When i asked he said mobiles are not counted against it! If your mum just wants cheap line rental you can buy a phone that looks like a landline and put a mobile sim in! Then just have 1500 mins for £8.50 a month

If I use the offer code, it says 'Broadband not available in my area'.
But if signup from http://www.sky.com/shop and select £18.99 deal it comes 'Broadband available'.

Tried 3 times each and same answer. Anyone else have the same issue?

Ive got a code.

Is it just a matter of going online & completing the whole process from there?

I won't be transferring a land line number across

​

Great deal heat added
I am currently with sse on 76mb fiber optic broadband for effective cost of £ 20pm still few months to go before the price rise up I would have changed to this one if available at that time......

I had 1 month left with TalkTalk but paid a £15 cancellation fee. Good riddance. A pretty crappy experience in the last 18 months.

Thanks for the deal

Do I go through the normal website and put the code in at checkout or am I missing something?
Thanks

I got the information regarding mobile phones and BT basic from http://www.bt.co.uk/pricing/current/Cust_Opts_Res_boo/FrameworkImpl55289.htm#FrameworkImpl55289 . States under the Eligibility section "where the customer or anyone else in the customer's household has a contract mobile phone (one where bills are issued and payments are made in arrears), or a mobile phone with high "pay as you go" usage where high usage is defined as more than £10.00 per month on average (chronically sick and disabled customers will be exempt from the mobile phone exclusions)" Seems from that the mobile rule doesn't apply if your chronically sick and disabled which probably covers the discrimination you mentioned.

ironically because most people on DWP benefits to qualify are, poorly worded - they probably delegated to someone in their third party call India centres to write the guide and another non English UK based proof reader checked the English via spellcheck not the content :laughing:

A carer or relative carer could be live in, also I pay my monthly mobile bill in advance!
£10 is not high usage if you are calling abroad/data.

They have added to it again, the exemption did not have(r) restrictions. What a crock of a s... the beancounter that came up with that LOL

Mostly older people still on Low User Scheme and how chronic do you want someone to be :laughing: BriTosh :laughing::laughing:

..new to all this but would someone who's in the know able to clarify if sky takeover can be deferred for a few months to beginning June as I still have another 3 months of BB time left with my current provider.
cheers

​No. I rang up TT yesterday to hand in my 30 day notice....but my 18month ends in May so they charged me a £15 early cancellation fee. Its worth it. Nothing to do with Sky.

My service with TT will now end in 6 April

Sky install date is before the 6th I hope?, sometimes doing it the same day with 30 days notice and new provider activation you can end up with termination/activation charges as a cease and activation on BT Openreach system is not a always transfer when indeed it is actually a transfer.

Just be aware people, transfer provider the day before at the latest from the disconnection date of your current provider.

I think it was TT who ceased my line the morning of moving to BT(?) via transfer & BT activated late afternoon, it should have been seamless with minimal downtime but it wasn't, that was not a issue, the fees were.

BT Openreach charged TT cease charge & BT activation charge - both telcos tried to bill me fees, now given BT Openreach is wholesale with no end customer contact it was a nightmare. I ended up having to go to the BT Chief Exec office to lodge a complaint against OpenReach, OR accepted it was unfair and refunded TT/BT - both of who said the charges still stood, I had to raise complaints and forward emails from the BT Chief Exec office that the OR fees were dropped.

OR said TT were to blame, to calculate the Early Termination Fee TT took a 30 day notice even though the transfer was before that date (I later trying to save every penny I could & changed it to the same date) but processed the 'transfer' based on the 30 day notice..ie if the line did not transfer BEFORE that date it ceased and a charge was raised by OR and passed on to me from TT.

Fingers burnt, lesson learnt - always transfer service the day before if you have given 30 days notice to get the ETF amount if you have not completed the minimum contract period for the current telecom provider. I assume to calculate ETF to then agree a 30 notice TT (and others?) IT system HAS to take the cease date as inputted by customer service agent based on 30 days notice ?

Hopefully this has changed as it was years ago, but just be aware.

One days billing from the losing telco is hardly a loss of anything, esp when moving to a much cheaper deal. Move the day before the 30 days notice date.





If anyone is having continued line/broadband issues and repeatedly told by their telco OR says it cant find a fault etc, raise a complaint against OR with BT Chief Exec office about the ongoing issue - you soon find out if your telco are lying through their teeth or OpenReach send a engineer because they are brushing it aside.

It's a flaw of the whole Wholesale set up, but as your telco rent the line and the OWNERS are 'BT Group PLC' you can hold them accountable if you cant get the problem resolved through your telco. Many telcos just lie and pass blame to OR, believe me if blame is not on OR a BT complaint will tell you it is your telco not doing their job properly or BT OR.

​I haven't arranged a start date with Sky yet but I should go for a date that is BEFORE the 6th April when my TT service ends?

Is that purely a financial reason or a service issue?

Is there a connection charge moving from BT fibre (FTTC) to sky using this deal, even when out of contract with BT.
Has anyone who already had Sky TV managed to confirm they got this working.

I read BT have a broadband cessation fee of £31 even if you are out of contract.

When I place the order, its charging me £20 for a new landline....even though I already have one with TalkTalk (which I ask them to cancel in 30 days).

Should I go back to TalkTalk and say that I want to

1) Keep the number
2) Then tell Sky I have a line set up at the property OR

3) Dont keep existing number (which I dont care about as we havent given it to anyone) & tell Sky we already hav a line at the property & get a new number off them (and not pay £20)??

Bit confused!!

Hi, I'm with VM and would like to keep my current land line number. Can any one please advise me how to go about taking this offer. Thanks

This is a brilliant deal. I'm moving into my new house on Saturday so the timing couldn't be much better. I have gotten my code but I guess I have to wait until then before I can signup since my completion on the house isn't until Friday.

OK - signed up on behalf of someone to get them the £5.33/month deal...and I keep the Quidco...if it ever materialises :stuck_out_tongue:

how quickly are they installing this for people?

Quidco £60 tracked. Woohoo :sunglasses:

After the saga I had trying to get this deal (Not Sky's fault but my current provider BT), I am moving to Virgin. I managed to get 50Mb BB+TV+phone line rent all for £15/month (Normally £29 for new customers or £45 for existing). They even included £50 credit for being referred by a friend. I know it is more expensive than sky deal but obviously faster BB. The interesting thing is BT....after they tried to hit me with £56 charge (for the router) for moving to sky 5 days before end of my contract, I tried to avoid that by installing virgin a day after BT contract expires...They sent me an email stating they will charge me £31 for service cessation...What a bunch of cowboys...Never BT again even if they pay me

I am getting quoted speed of 4mb - 9mb I currently get 50mb 95% of the time with Virgin for £20 per month. Will the speeds quoted from sky be horrible for Netflix HD and YouTube streaming, 4mb seems very slow?

Strangely my Line & BB activated today a day early ?? :smile::smile::laughing:

Service & billing issue of unneeded charges, think Sky order will only allow last day of March - you can then call after order and say 5th April as TT ends the 6th.

Mine was less than 6 days, others I ordered were 20th onwards as first date Sky gave.

Oh right, I didn't realise I could do that.

I have gone ahead and ordered but now I am confused as to what my activation date is.

All it says is:

Your set-up date(s)
Moving in date
Saturday March 11 2017

Looks like the 11th to me

Nah they had me select my move in date since I am taking over the existing line. Surely they can't enable my service that quickly? I mean I'm not complaining if they can, but I was under the impression that it takes at least two weeks. I also have to wait for the router to arrive.

When I login to my account online and view the order tracking it says:

"Your Sky Broadband & Talk will be activated shortly. We’ll be able to confirm your activation date within 48 hours. "

There's a difference btw new phone number and just live switching. I was told the latter's date can't be changed.

What I did was contact TalkTalk, withdrew my 30 day notice, so that way I got my TT landline number back - then I input that number when ordering the Sky package.

I'd ordered this deal last night and paid £25 for new line to be installed on the 17th march but today I had a phone call from VM retention team offering me to keep my Tivo box with basic Tv package, upgrade from 50mb to 70 mb and weekend calls for £18 fixed for 12 months. My reply was ok I will stay with VM. Can I get my £25 back, Thanks

You choose the 11th ?

Sky will confirm with BT Openreach (who will & do and cancel with no notification) and they confirm the date selected is valid, I had the same. Exchange, manpower, appointments and lines available all dictate activation date, when confirmed by BT OR then relayed to Sky

Coming April 2nd.

Oh that is great then. Hopefully you're right. I wasn't expecting it to be so quick. Might also help that the current line owners have Sky.

Looks like my £60 Quidco tracked too.

How did you go about using Quidco for this deal please?

Did you manage to sign up OK and claim the BT line rental back?

thank you now deferred to June!
Thanks again!!

Turns out my activation date is actually March 27th. Got to suffer without internet for two weeks unless I find a temporary solution.

As for how I got Quidco to track, I just went to Sky via Quidco and went to broadband. There is a place to put an offer code in somewhere.

Easier port, no manual men needed - transfer of service on IT at Sky as they already lease line

Well it didn't work like that in the end - if you see my previous post. Two week wait.


I have thought about doing this, but not keen on spending £25 for a couple of weeks data. I'll probably just live with my phone for those weeks and only connect to my computer if I really need to.

Thanks to TalkTalk, my order has been cancelled. Order went through. Sky issued me an account number, then today Sky sent me an email & text to say order cancelled!

Reason: A 3rd party got involved re: my landline number, so Sky cancelled...which means I can no longer qualify for this deal as its 1 code per household, and my code is now showing as USED!

Fk you Talktalk - I'm still leaving you!!!

​I have one of Murdoch's disciples on the case...should be resolved on Monday.

Was just going to suggest, what do you mean a third party its between TT & Sky, what happened and who ?

​I rang Sky up & their system showed that a 3rd party had cancelled the installation I.e TalkTalk.

Sky not happy either. Don't know how they could do it. Hopefully it'll be sorted by Monday because they might have reissue the MSE code

Well signed up on behalf of Parents and Quidco has tracked
Lets see how it goes...

I assume you calling TT again telling them you were now going to transfer number ? Rather than just tell you make sure of transfer out before X TT disconnection date with 30 days notice they cancelled the 30 day notice - so the pending Sky could/would be refused as automatically on TT system with BT OR? Or manually by accident or malice.

A 30 notice being given (is not needed to transfer number) and a transfer applied on top should not mess things up via just ordering Sky and not giving TT notice. If the Sky live date was after TT disconnect date yes call TT, but if not I would not call TT or any other provider to start poking about in things - a transfer is new provider led, if you called Sky (or any new provider order) after a non transfer order and want to ensure the transfer of the number this should be done with the new provider who can tweak the new order on their/BT OR system.


It is reverse slamming, you gave TT the opportunity to cancel the $ervice being removed from them, its a shady practice - sometimes it happens when you don't even call your existing telco provider, they just cancel it & that's why you are meant to get a letter from the current provider saying you are transferring out, reverse slamming works both ways, the letter is meant to protect you as a consumer from 'slamming' (such a poor term even Ofcom use) but current provider slamming is not really addressed, your cancellation of 30 day cease because you chose to keep your number should not invalidate a transfer to another telco provider instruction to do so.

http://bt.custhelp.com/app/answers/detail/a_id/8739/~/what-is-slamming%3F

http://ask.ofcom.org.uk/help/telephone/slamming

I disagree reading back the posts, yes they are not 100% aware of the process but giving 30 days notice to take Sky then retracting such from TT to transfer number across to Sky should not cancel the Sky order which TT have done. Experience of TT I know the sales team lie, offshore lie and so do the Cheif Executives complaints office - my worst ever experience of Broadband even surpassing Orange by a long way, TT are not following correct protocol from what I read they should have told user to call Sky to add transfer number over by disconnection date to the new providers order and not touched anything on the TT account as the 30 days notice was given. They cancelled the 30 days and Line takeover. It deliberate or not is reverse slamming - not ensuring customer can leave, which a customer can do even if still in a minimum term contract.


I've said it once & a million times, communications companies can't communicate, they want your cash not your custom. Unfortunately for consumers it's hell at times, things have slowly got better over the years with Ofcom procedures but Ofcom is slow and staff training and compliance in matters with telcos is still tremendously poor, especially when things go wrong.


The wrong language may have been used but the *cough* telecom agent should be clarifying intent several times every step of the way and laying out a consumers options internally and externally via protocol - easier to do when not outsourcing to offshore where minimum wage is cheaper. They also as mentioned should have directed the customer to new provider (Sky) to add a number transfer to the order and ended the call. They failed to do such at TT possible gain.

Telco changing is meant to be easy as per Ofcom but hardly anyone has a quick call to do such when contacting the current provider, why broadband is no MAC and consumer led but like PAC for mobile consumer led with current or future provider either way has its problems.

Frankly now BT Openreach has been given a split I think consumers should be allowed to contact them directly about broadband/line transfers for advice and also given BT buying EE the same for PAC process bringing the main 4 PAC depts under one roof dept - if they can do it for Pay For It as co-owners to make money they should be doing it and handling transfer of landline/mobile complaints and recording such in conjunction with Ofcom monitoring of telco failures.

PACing between networks outsourced to 1 dept at Openreach would cut down on two parties trying to sort out errors out with PACs and consumers being able to lodge complaints and errors directly and also landline.


Opportunities are here now, but don't expect Ofcom to have a common sense outlook to it.

Are you still 'stalking' me? FYI, the 'author' is genuinely NOT confused. But thanks for your concern. And Sky rang me today to reassure me that the account will be activated on Monday. Keep your 'Karma' hopes on hold for another 24-48 hours...

Bizzarely, TalkTalk sent me 2 letters date 9 March which arrived today.

One titled 'Sorry you are leaving' and the other. 'Thanks for Staying'! :laughing:

Yeah that's TT for you, if land/broadband service is good its all good, talk to a human at TT and it usually goes tits up!

hey thanks for the insight into the workings of these organisations...had never heard of "slamming" until now!!
My current BB contract runs out mid June but have arranged with sky to defer the line takeover to the beginning of June as I still have about 3 months left.
Anyway just wondering shall I just keep quiet and not say anything to my current provider and let the switch to Sky occur or do I still have to give the 30 day notice to my original provider. Just don't want to get to June and find my current provider has thrown a spanner in the works and wrecked the transfer resulting in me losing the ½price linerental & the 50£ credit
Thank you

Many thanks to the OP for posting this deal. I`ve been looking to move from BT for some time and seriously considered talk talk as an option. I`ve taken up the Sky offer at a considerable saving compared to what I am currently paying BT.

No don't contact old provider, since the end of MAC to transfer broadband a new order/provider is led by them via a new customer order, be it line or broadband or both. The current provider should contact customer to ensure it is not a slamming to a new telco, if it is not a slamming attempt you take no action when informed.

I do wish UK mobile networks would catch up, I have lived in countries where you give the new mobile provider the number/account number/DOB and it gives the old provider a couple of hours to call you to negotiate a better deal or leave, this is open to slamming abuse by losing telco but also gives more negotiation than a PAC/30 day expiry as the loss of connection/customer is almost immediate. If you call the new mobile provider transfer team from another number than the one you are requiring transferred it can delay the number port (additional security check) it also means you HAVE to register details with the new sim/provider to match the transfer details. it is still open to slamming abuse but less so.

..ah ok , I'll keep schtum then and allow the transfer to play itself out
, many thanks again for the explanation!!

Welcome :smiley:

Just signed up to this deal, had to pay £20 extra for the line transfer no idea why but snapped it up, ive been looking for sky deals but upto now failed, i cancel sky just under 12 months ago so 3rd party deals wasnt working elsewhere and only offering me £18 line rental / £10 deal direct, but this ones gone though hopefully no errors.. im a current sky TV customer though.

Last year was abit of a nightmare, i cancel sky TV / BB.... then looked for a deal, everyone then said i needed a new line, nothing was found even though i was in the notice period, i had to notify sky not to cancel BB just the tv, then do the deal via uswitch and everything went though perfect for a £18 talk talk line rental / Free BB which was a good deal at the time with a £100 voucher, i signed bk up the TV service via there offers to come bk, £50 credit, half price boxset deal £18.. and in december took out there half price sky movies/sports deal at £18, last month Sky sent me a letter as was expecting the boxset deal to go up as deal ended, they will continue the price i currently pay for all channels (box/movies/sports £38 for 18 months no contract... peace of mind no messing about deal.. bargain so just had to sort BB out again for aprill, my talk talk contract is until 2nd April. Time this has gone though the 14 day period, not far off.

bargain deal cheers op!

ps: dont cancel your current BB, (unless its virgin) let sky to the talking, issue i had last year.. as soon as uve canceled which i guess most folks will after signing up for protection of not having a big bill or issues, causes an issue soon as u cancel other providers think u have no line at all.

Has anyone been able to sign up to this deal by giving the code to Sky over the phone? If so did you have to say anything in particular to get them to accept it?

Has anyone been charged the £9.95 delivery cost for the Hub. In the checkout it showed no charge but I just received the welcome pack letter and it shows a charge for the Hub delivery.

I want it but don't want home phone

can u put on porn blocks and block the phone ....? I don't want extra billing cause of little critters

Or a partner or another resident at homes name on account etc ??

can I get in trouble for using ur gfs name if she don't live with u?

everythin increases April 2nd hence these deals atall :wink:

I've sky TV no broadband do I qualify? if yes can I block porn and can I block outgoing calls?? please ANYONE??

​thanks so so much :smiley:

When I click on the Sky link on the MSE website I get to an error page! How else can I get a code?

When I click on the Sky link on the MSE website I get to an error page! How else can I get a code?

All sorted!

Sky rang up today and manually accepted the code & completed the application over the phone!

They will contact TalkTalk direct regarding transfer of landline number. A good result..

Hi I managed to get it to work. But where do I put the code to get the offer???

No, you are already a sky customer so dont qualify.

Many thanks for reverting pal , sorted it out a few days ago, thanks again

​I don't have broadband :wink: or ever have? <3

The latest development took me by surprise. Got a call yesterday from Virgin to say that they could offer me £10 per month (including LR) for the package I am on at the moment with £50 credit! So 50mb/s (I only ever get around 28mb/s) and weekend calls for 50p more a month. I can't believe it but it seems I am stick with Virgin for yet another year :smile:
Called Sky to cancel the engineer visit on the 26th and get the £5 refunded :smiley:

fibre for a tenner, heck that's insane!!

I got the code but need link to get deal as I closed the page. anyone have link pls?

You would have got an email with the link.

Anyway, you can enter the code here ->http://www.sky.com/shop/offercode

I'm currently with virgin media. just signed up to new contract but within 14 days. I want to switch to this deal or get a better deal from VM. do I tell virgin that I want to cancel or do I get the deal with sky first.

don't want a dead phone line and want to keep same number.

​This deal is no more

RIP

Still available

Sky link back up again

:sunglasses: Great news!

nice nice

Would you go for this or the BT deal? http://www.hotukdeals.com/deals/unlimited-infinity-1-52mb-unlimited-weekend-calls-200-mastercard-reward-prepay-card-2635206

There is about £1 in it....

how is there £1 in it. massive difference in price. Go for what you need not what you want.

Get the sky code first and call VM to cancel your new contract. They are bound to ask you why and if you mention the Sky offer you might get a better deal from them, but it's unlikely to be anywhere near £64. When I first called to give them my 30 days notice they offered me £17pm (inc LR) and £50 credit, so I went ahead with Sky (see my previous posts 347&370). The next day had a missed call from 0344 6024419, when they called again they wanted to confirm with me the transitional day for my landline that Sky had given them, and to frighten me with the prospect of loosing my ntlworld email that I've had for ages. I told them that I am already saving important emails and hopefully will be ready by the time they cut it off (I think that's 90 days following disconnection). His next move was to ask me about my Sky offer (as if he didn't already know) and then offered me £10 a month with £50 credit including LR. I annually always try to renegotiate my contract by finding cheaper offers elsewhere but have never been so successful before, last year I paid £10 a month plus £190 LR Saver. Maybe it's because this time around I wasn't even trying I just wanted to leave them and never once asked for a discount from them, I guess the call from Sky is the best incentive for Virgin and they see that you are not that attached to their fibre, weekend calls nor email address and are not just bluffing.
I know there isn't a straight 'one fit all' scenario especially when it comes to Virgin but really hope you get a good deal out of them as they have an atrocious customers service and in my opinion don't deserve their customers

thanks for your reply buddy.

by the time i took into account adding evening and weekend calls -and taking off cashback. Given topcashback isn't guaranteed and i don't need Infinity i will probably go with Sky. Thanks for the reality check!

How long do you think you can delay the actual installation? Move into new property on 1st July, and would want it installed at anytime then :smiley:

For anyone leaving BT to Sky with the BT April 2nd call charges and BT not taking 30 days penalty free notice with large final bills (cross posted from BT thread):

BT complaint logged yesterday with Ofcom, a nice woman at BT Chief Executive office assures myself leaving with the 30 days notice of April 2nd price charges will cost nothing (India continued to dispute) and any billing error on billing date should be brought to her attention by calling her direct number as the final bill may have charges not shown and only the credits given, she has noted the 30 days notice and have until 14 April to transfer out.

As I said, ALL telco complaints for telco monitoring reasons should go through Ofcom who send it on and not through the old mandatory Complaints Code Of Conduct/8 weeks Alternative Dispute Resolution.


:smiley:

Someone reported Oct earlier in the thread

I just signed up - Sky Chat online said no problem and they'll get it changed when I ring. I rang 10 minutes later, and they can't move the date to July. They suppose they will be able to in the future, but can't promise.

Unimpressed! I apparently have 31 days to cancel according to the phone team so I'll see what they can do in the mean time, perhaps in 2 weeks.

Had mine installed today. As my Virgin FIbre was cancelled I didn't have a number to bring over and had to tick the new line box and be charged £20.

The Sky engineer came and as I had connected the HUB, he worked on the outdoor mains box and went in 5mins. As we were with sky 2 years back we had a BT Open Reach box already in the house.

Just called customer services to say why have we been charged as there was a box/line and the £20 was not needed. Been placed on hold a few times but managed to get the £20 credited back!

Nice one, Im going to be doing that too after literally just ordering! Had a nightmare attempting to join BT from TalkTalk which is an ongoing soap story (4 months and counting with around £600 taken from my account) so took the plunge with SKY, looks to be a cracking deal even after upgrading to the unlimited calls at £8 extra, but was a tad confused with their £100 unlimited cap?

After ordering did the email come through straight away?

Not quite, but had 3 within an hour. The second one was of interest, with a link to track your order

But I signed up on the phone, so it might be a different process. Sorry

Thanks, my email just arrived :-)

Moved over from talktalk adsl and they want £20 extra charge for installation , no reason given. Is this standard for talktalk llu customers moving to sky adsl..

I'm expecting a fight with BT for the final charges, particularly for the LRS pro-rata refund. So are you saying that if it all goes pear shaped that we should immediately complain to OFCOM rather than use any other complaint resolution method?

YES! Accurate complaints recording is now through Ofcom not the old ADR for people who could be bothered. Ofcom got proactive when pushed they were not recording complaints as per the Communications Act by solely reliying on a third party company reporting via a ADR - just as BT did when denying vulnerable customers on BT Basic a mobile to use outdoors. Challenge everything, except nothing my fellow humans. It is YOUR country not a governments or public service employees :wink:

Yeah, a BT Openreach actual human intervention has to do physical work moving to/from/across LLU providers. If you are doing things from a BT Wholesale reseller to another it can all be transferred by remote computer, no need for a grumpy BT Openreach engineer to attend any location exchange/street cabinet/property. LLU is like buying a house, loads of middle men and cost/s :smiley:

In 25 days call and move forward, note date - call a few days ahead and repeat, repeat & repeat :wink:

Looks like it, when I did my order I was charged the £20 for the swap over from talk talk. Even with the £20 charge its still the cheapest out there (with the talk anytime £8 PM upgrade). Hopefully it will all go smoothly fingers crossed.

Only good thing was TalkTalk's internet filter where it blocks out certain websites etc, anyone know of anything similar that can be used with Sky?

Adult filter is defaulted on with Sky

edit: more info https://www.sky.com/help/articles/sky-broadband-shield-explained

Thank you for confirming, that is a big relief. Seaniboy you're the Guru of Phone/TV/Broadband!

This is what I added, it came to £17.50 a month with talk anytime.

Can talk anytime be added at a later date?
How does this effect the contract?
I know normally adding something extra ties you in for a further 12 Months
Which wouldn't be a bad thing lol at £17.50 per Month

Well I try! :laughing: thanks :wink:

Talk Anytime Extra you mean ? Yes add after connection then it is not a 12 month term and can be removed, wheras if you sign up to a bundle at order time you can be force to pay that for the full minimum term. So unless cashback is determining a 'bundle' must be done at order to get X cashback always add after connection with all telcos, even the same day - as long as the order shows it was not part of the initial minimum contract terms. Gives flexibility and also reduces any early termination fees if you have to move/terminate in minimum term.

Before account £50 credit yes, Sky Anytime Extra is great if you need mobile calls from the landline. Personally I have unlimited calls for £10 with PlusNet Mobile and a EE Signal Box so no need, flying solo in my bachelor pad you see :laughing: If I had kids/gf etc that Anytime Extra would be on the account to save & avoid 'bill shock' mode :laughing::laughing:

Anyone getting a £20 transfer fee from a BT Wholesale provider to Sky: AFTER connection - contact Sky and quote the terms on the bottom of the order and ask them to credit to the Sky account the £20.

Up to 17Mb download speeds (vary significantly by location). Sky Pay as you Talk: £0pm. Compatible line required, otherwise connection charge from £20 may apply. New Sky Broadband, Talk & Line Rental customers only in Sky Network areas. £0 router delivery charge (normally £9.95). Set-up costs may apply. Sky Broadband Shield activation required. No usage caps or traffic management policy. 12 month minimum subscriptions for Sky Broadband Unlimited + Sky Talk & Line Rental. New Sky Broadband, Talk & line rental customers joining Sky Broadband Unlimited without TV online. This offer is for new customers to Sky only incl. past customers who have not had Sky in the last 12 months. Customers can not be existing Sky TV customers. After 12 months standard Broadband Unlimited price applies, currently £28.99 p/m including Sky line rental. Not available with other offers. Customers who require a new line will need to pay £20 fee to cover the OpenReach engineer's visit. Sky Network Areas only.


Unfortunate going from LLU (TalkTalk, certain Vodafone connections, etc) to Sky LLU will incur a fee, more details here https://www.samknows.com/broadband/llu and you can use the broadband provider/exchange checker on that site to see if for example your Vodafone connection is LLU provided over the old Cable & Wireless it bought or a BT Wholesale Fibre Vodafone connection. :smiley:

If you are an existing customer that's happy to stay with Sky you can use the BT offer to get a good retention deal from Sky

Received a message to say there's no need for an engineer to come out and install next week. So basically I can just plug and go from the activation date. Surely this means I can claim the £20 installation fee back?!

If your line was inactive that £20 installation fee becomes an activation fee. But if you have another provider active on that line and are switching to Sky they shouldn't charge you

nope....my old sky like was off for over a year as I was with virgin. the BT line/box was still in my living room. I called them as no line was installed they credited the £20 back. They active the box from the outside mains and even the adviser referred it and as no new line was physically installed....no charge needed.

On the other side, I told my gf to get this deal and she has just called BT to cancel her bb. Her contact is over so she has to give the 30 days notice, but those **** are saying they are charging her £31 cancel and to send and engineer out to turn the fibre optic off. wtffff, should they just turn it off on their side and that's it?

Yes if you cancel via line complete termination there is a £31 fee but if you transfer the line and/or the number to Sky before complete line termination/inactive/unconnected there is no fee. £31 is line termination fee, not a cancellation notice fee nor a transfer provider fee.

yes and there's a fee of £30 for leaving BT? what kinda **** is that...out of contact and regardless for leaving BT your charged £30. The girl even confirmed with you leave BT and disconnect then your looking around £61 in total...WTFFFFFF.

I'm in a similar situation with BT where I paid for the line rental up front but they won't provide refund! Has anyone who did pay up front managed to get the refund?

They're doing this to everyone. You are due a pro-rata refund as the moderator of the BT forum (who represents BT itself) has stated:


from: https://community.bt.com/t5/Bills-Packages/BT-price-changes-April-and-August/td-p/1709458/highlight/false/page/18

I avoided the £20 transfer fee by signing up to this deal without handing in my 30 day notice to TalkTalk.

Sky contacted TalkTalk to sort out transfer of LL number.

Just didn't trust TalkTalk

Can you keep your old phone number if you swap to this.

Yes but deal is over

I cant get cable but my mate clocks in at 196 on a 200 fibre line ! unreal .

Can I ask how you got the Virgin Media deal for £15? I've seen it pop up a few times in comments on broadband deals but not one mentions how they got it

It was a referral deal (Got referred by someone on HUKD). Virging will deny that this offer exists but once you get referred by someone who got it they will budge....PM me if you are interested

Gutted missed this deal, looking for cheap broadband and line rental as have TV through let's say other means.

Quick question please Guys, the £50.00 credit, is that used against the line rental (ie reduces each Month by £9.50 + calls) or does it just come off the calls?

Cheers

It is used for any charge on the account.

I got this deal and called Virgin to give notice (been with them for 14 years). Whilst on the phone with them they claimed that the 17Mbps broadband speed with Sky will be very poor and that I'll struggle to cast any videos via chromecast as they'll just keep buffering! Has anyone experienced this or know of this? Tia

That is complete rubbish, Virgin should be ashamed of using such underhand sales tactics to keep customers. I have a 13mbps line and it never buffers on Netflix to my Chromecast.

Thanks for that! You put my mind to rest.

Thanks!

Nonsense, I was quite wary signing up to 17mb.

But since installation over the weekend I've had an average of 12/13mb and flawless streaming via chromecast.
An absolutely outrageous price for 12 months of quality broadband and delighted I went for it.

Did you manage to claim it back in the end?

The Max you could get is 17mbps, but it depends on your distance from the telephone exchange I think. The further you are the less you get

Hi all, changed over from BT to Sky today, should caller display work automatically or do you need to call Sky to activate it?

Not working for me :disappointed:

Caller Id is chargeable on Sky. At least it used be earlier. We specifically did not select for that reason.

In our welcome letter there is a mention of £9.95 delivery charge to be added to the first bill. I thought for this offer it was waived off. Did other get the same thing on their letter as well ?

Just email, call or live chat their customer service. They'll waive the fee. I got charged £20 for installation but had it taken off after it turned out an installation was not required. Very helpful service.

Just waiting for their first bill and then will contact customer service. Frustratingly BT is not refunding the Line Rental which I paid in advance. Another complaint to raise against them - they are a bunch of muppets. When I gave the notice to leave, I was promised Line Rental refund.

does anybody know what the cooling off period is on this. i got the deal but it will be for 6th april. does it start from installation date? thanks

Hi when do you get your first bill? My installation date is 6th April and haven't received first bill yet. Am wondering if I've been charged the installation and delivery charge as my upfront payment on joining was £25. Thanks and look forward to your reply.

Do you know if this referral offer is still available? Just put my notice in with VM and would prefer to stay with them. The retention team offered a pretty awful deal compared to what I have been paying the past few years. Thanks if you can get back to me.

yeh i would love a good bb offer too ... im ready to sign with someone !

Forget about it..Virgin is a joke...I signed with them on 08 March and still no service yet. Two visits by installation teams and still could not install and I have to wait for a third visit in two weeks. I live only 5 miles form Birmingham city centre and my next door neighbour has got virgin line. The ri customer service is complete waste of time.

All went swimmingly, got £66 TCB on last Sky deal from Dec + £75 account credit back in cash for my old Sky account early £0 termination = Broadband for £0 and paid £77 for Sky BB for the year :smiley: Well worth a few weeks on mobile data between deactivation & reactivation :wink:

Hello fellow HKUD:

took up the MSE offer last year and want to avail it this yr when my contract is up in my wife's name:

1) I will use my wife's details but since we have same surname and address will it be an issue? Any tips anyone used?
2) So in sequence I am guessing I get the Sky deal first using my wife's details and give notice to cancel. Can someone kind elaborate please? For example if I was given an activation date for new deal May 1,2017 when should I tell Sky I want to cancel?

Thanks in advance

Got my £60 Quidco payable today. So it almost makes this deal free.

Haha same here...