I am a postman and have been delivering these 2D barcodes for a few months now.

I have to stress though when placing the 2D code onto a package, please make sure it is completely flat, not one little crinkle on it and definately not folded over a packet or it will not scan and there will be no proof of it being delivered.

They still get thrown in the back of Royal Mail vans I've seen it,but I know what you mean,the courier process is different and not great for fragile items.

No tracking is one of the reasons I stopped using RM as too many people try and claim item not received unless you pay for signed for and then you didn't always get a signature you'd check the tracking and it would say the dreaded

"Your parcel was posted at blah,blah,blah & is currently progressing through the system" arghhh

Drats, RM messing with my eBay scams. This means war, watch out Mr pat.

They still get thrown in the back of Royal Mail vans I've seen it,but I know what you mean,the courier process is different and not great for fragile items.

No tracking is one of the reasons I stopped using RM as too many people try and claim item not received unless you pay for signed for and then you didn't always get a signature you'd check the tracking and it would say the dreaded

"Your parcel was posted at blah,blah,blah & is currently progressing through the system" arghhh

I was told in the post office confirmed delivery is part of the new price on all parcel deliveries. £2.90 standard 2nd class up to 2kg. Postman now has to scan your parcel when delivered. I posted a small 2nd class parcel yesterday and there was a scan Q on the APL postage label.

Yes I know,that's what I'm saying previously on signed for it would quite often not say anything so now they have changed the system for the better.

more info here
http://www.royalmail.com/sites/default/files/royal-mail-how-to-access-delivery-confirmation.pdf

Thanks, didn't know this. Went in PO yesterday and they never even mentioned it. Still think in some ways couriers are better, it's like pulling teeth trying to get compensation from RM whereas on a couple of lost parcels I received a refund without fuss from courier.

Parcelforce not much better, I once had to escalate to a regional manager to get £100 compensation and it took 5 months.

Always use My Hermes myself and they have improved vastly in the past six months or so, Parcels dropped at my local parcel shop on a Saturday afternoon are usually delivered Monday
Royal mail just playing catch up, but handy if the PO is closer for you.

I'm not getting any option for 24/48 hour service that has the tracking only the standard 1st/2nd class small parcel?

I seem to have as much trouble with Royal Mail and Parcelfarce as I do with Hermes.
I mostly use Hermes because its cheaper if you need to add some insurance and also dont have to queue in the post orifice for 20 minutes.

Just to add that Standard has Up to £20 for loss or damage where as Signed For is Up to £50.

Drats, RM messing with my eBay scams. This means war, watch out Mr pat.

track and trace doesn't recognise the code though :disappointed:

It will when it has been posted. I thought this until a day or 2 after posting and it changed to "delivery confirmation for your item once delivered" rather than "code not recognised"

Does anybody know if this applies when purchasing and printing the Royal Mail Parcel Label 'via' ebay ???

Nothing gets scanned until it's delivered and the post man will scan the code when he either puts it through the letter box or hands it to someone. The track and trace will update as delivered a short while after that. There will be no updates on the code until this point.

Thanks for posting and heat added :smiley:

Thanks

I have lots of stamps to use up

can I pay most of the postage with stamps then a few pence extra at the post office to get a label wit a barcode so I get the delivery confirmation ?

You do require a signature if the item is worth more than £150...

Hermes have responded via parcel2go with a discounted rate! £2.46 including VAT up to 2kg with £20 cover included

Noticed this a few weeks back on eBay. When I buy 1st class labels through eBay, there's a ref number added to the tracking number field which you can click through to the RM website and gives ''Delivered to your address or a neighbour' which is excellent, and obviously reassuring.

Unless I'm missing something, don't you still have to join the regular queue to hand these over and obtain proof of postage? If you just leave them at the drop off point you'll not be entitled to up to £20 cover in the event of loss in their network.

I am a postman and have been delivering these 2D barcodes for a few months now.

I have to stress though when placing the 2D code onto a package, please make sure it is completely flat, not one little crinkle on it and definately not folded over a packet or it will not scan and there will be no proof of it being delivered.

Thanks for the heads up. I sell through ebay now and again and send the parcels via Royal Mail, so this will come in handy.

Can anyone confirm if it this applies if purchased in PO, or only click and drop?

Thanks for this, I signed up on the Royal Mail web site and it has connected to my ebay account

There seems to be some problem with buying postage from ebay or paypals postage label service, if the buyer claims they did not receive it, Royal Mail say you can only claim compensation from them if you bought the postage from a post office or from the Royal Mail Web site. This happened to me and Royal Mail told me Id have to get ebay to claim as I couldn't claim from them, when I asked ebay they said they dont do that so I got no where, luckily buyer said item turned up after a few weeks.

Also of note there is a code uploaded on ebay tracking, that they started back in February when you buy normal large letter 1st and 2nd class postage from them, but when you click on it, Royal Mail just says this service does not provide tracking, so it doesn't seem much use for either the sender or the buyer. I'm not sure if its the same but this would seem to be related to this.

Heat

think you have completely misunderstood so I will try to be more specific with a scenario

I have a small parcel i need to send which will cost £2.90

I load this up with £2.80 of my own stamps (i.e. 5 x 2nd class stamps)

I go to the post office & tell them I need to pay an extra 10p

I tell them rather than a 10p stamp that Id like a printed label (with this new delivery scan barcode)

To me it looks like something I should be able to do as long as these new barcodes are generated at post offices and not just online

also i know from previous experience its possible to get a printed label with some stamps already on the parcel as I actually done it in the past

Why is everyone so excited about getting delivery confirmation for items worth less than £20????

You do realise that only the signed for covers up to £50 and not this one.

Hi all,
I sell a bit on eBay abd use myhermes website.

What is parcelforce/ parcel to go as some of you are saying you use myhermes thru those websites?

Which one is the cheapest option for a 2Kg small / medium parcel.

Better than the seller saying he never got it so he gets your item and you lose £20 when eBay refund it.
Obviously.

Cheers, £24.50 riding on this working :smiley: I know it is only the odd few people who rip off eBay sellers but this could save everyone a few quid.


Good to know, I missed that notification.

Does anyone know if this is just for OBA / DMO accounts and not for average joes who have click and drop? I can't seem to find anywhere to recall the tracking numbers. Does this mean you have to write out each number as/when you post in case you need to use it someday in the future when an **** ebayer claims it's not received?

Would it be ok to seal over the barcode with clear sello tape to keep it from lifting up/crinkling etc or would that hinder the scanning?

Excellent post, thanks OP.

Does anyone know if when you buy a label for ebay it auto atically fills in tracking details

No need to write anything out.
It's on the order history page of click and drop. Click the order u have a problem with and it shows the parcel number

Great, pay postage online. To only walk into a PO franchise store and get looked at like I just robbed their kids.

Got this offer just now in email from parcels2go in case anyone is interested.

Right now at Parcel2Go, you can send a small or medium parcel for even less, because we’ve just dropped our myHermes ParcelShop prices!
Our new prices are:

ParcelShop Price
Small £2.19 £1.99 *
Medium £3.10 £2.89 *

Don’t miss out on Parcel2Go’s myHermes price drop. Book your Small and Medium parcels today to save even more!

*Prices exclude VAT

I posted this earlier :

Announced on ebay for sellers using online postage;

Royal Mail have recently announced the first phase of Delivery Confirmation on Royal Mail 1st & 2nd Class for Small & Medium parcels* purchased via online postage channels allowing you to now see whether the item you have sent has been delivered or attempted.

If you use the eBay label platform , eBay will automatically upload the delivery confirmation number into your My eBay. Sellers can also upload the delivery confirmation number to their sold items in My eBay. This is particularly important as we will start to use this as proof of delivery for Seller protection cases.

good luck with parcel2go if anything goes wrong :wink:

Thanks

As long as the sellotape is completely clear of wrinkles then it will scan.

The sellotape will need to completely go over it though, not half over it and half not if that makes sense. The edging of the sellotape will hinder scanning.

Your safer avoiding putting anything on top though.

It's ok escam have given you other alternatives to scam sellers. Item not as described - they let you keep the item and give you your money back. As for the seller, escam feel they can just tell you tough luck.

I took a parcel to the post office today containing a camera lens and despite it being covered in "FRAGILE" tape and I had paid £8.50 for special delivery the person on the counter still threw it in the bag behind her. Don't know why I bother.

i know i am considering using hermes

I hate those bags I always think a member of staff could stand on them and damage the contents but what's worse,one PO where I used to go had steps outside and when the Postman came to collect the mail bags and they were heavy he would drag them across the shop floor then drag them down the steps and carry on dragging them across the pavement until he got to his van :confused:

Don't bother using Fragile tape, it gets bought and used as it was just standard sellotape, even for packages that are not fragile.

You are better off using a permanent marker and writing all over it fragile. Then at least you have put the effort in and that will be noticed more than using the tape.

Small parcel is £2.39 inc. vat not £2.19 without insurance - £2.70 if you want the £20 insurance so 9p cheaper than booking direct with MyHermes. Medium parcel price is also wrong for vat inclusive price.

I sent a parcel yesterday in my local post office (paid £2.90) and asked for proof of postage. The receipt has a 16 digit reference number on it. Is that not the same thing?

Been using Royal Mails recorded delivery for years after having some poor service from couriers...can't fault them and this 2D thing I will start to use more often.

Was just about to say this...the tiniest crease makes them useless and poor old doms bonus takes a hit :disappointed:

Stopped using Royal Mail this week, as, unbeknownst to me, for business sellers, they only cover you for the ORIGINAL COST of the item. I have a high mark-up on my items, and just lost a fair amount of money, due to many parcels going missing. I know they've had these terms for years, doesn't change the fact that it's an absolute con.

How's that a con? They reimburse you what you e paid for it, not what you sold it on eBay for. You lose out in your mark up but that's down to the fact you're being conned by a buyer claiming not received.

Agree 100%

It sounds like you still have to join the queue, otherwise how do you prove the item was posted if it never arrives. Better still, how do you make a claim if it never arrives. I really can't stand the Royal mail Claim process which seems to take forever, they also ask you for everything.

LOL so true.
Yesterday I went to my local PO, I had an envelope, quite thick but still no more than 5mm. Before handing it over I tried it on that max measurement board and it fit through the hole. Same time the worker says: "it's a large letter", I was like "no, it fits" so he asked to hand it over, what I did. He put the letter third way/half way through and then just let go, so obviously because of the angle it just hanged there. He says "see it does not go through, it's a large letter". I said "it does fit, if you push it straight not in angle", so he replied "I can't push or pull, it has to go through". OMG, I thought, F U guy, are you special or what, but then paid those 35p extra per envelope anyways, just to get them sent. Not gonna go there anymore...

this is great will save me a lot of hassle..

I suppose it depends on the size of the PO; at mine there is a person manning the two self service parcels machines that I used to use before I bought my postage online through ebay, for example. They have their own desk where they just scan the barcodes of my prepaids and give me the receipt - saves me hours and I usually only have one person Qing in front of me there instead pf 10!

great to see RM fighting back...lets face it £20 minimum pre paid top up @ parcel2go is joke...

my mrs wants to keep me out of the of the B Booze off licence next door to the post office, so she happy to go get parcels scanned..i was **** away our meagre profits...dont you love it!

hi y6zzoh7

I can only see hermes cheapest at £2.70 inc vat (2 day delivery) with the £20 protection, do you have a link to this deal?

FOLLOW THESE STEPS IF YOU WANT TO GET YOUR PROOF OF DELIVERY:

Print the barcode on a good quality printer (without smudging).
Stick the barcode on your package properly (on a flat surface).

If your barcode is smudged or crumpled in any way, the postman won't be able to scan upon delivery. I know through experience trying to scan these into Royal Mail's PDA devices.

This is for TRACKED & SIGNED deliveries that go missing or arrive destroyed or open. That's how.

IIRC Im pretty sure I read somewhere that the guidelines were updated so that you are allowed to push/pull it through when checking it

Originally it had to go through freely without any push/pull but its been changed now according to what I read (but dont qoute me as I wasnt getting the info direct from Royal Mail)

If that happened to me I would take the package back & either just post it straight into a post box or visit another post office

Confirm - it took My Hermes to give me full compensation about 3 days and keeping damaged laptops - BUT - how they manage to break them while very well packed with "fragile" on boxes - it is other story :/

Am I missing something or is parcel2go prices really expensive posting from Northern Ireland?

Hermes worst company on Earth!!! never deliver on time. They lost my parcel I waited nearly month for refund! Avoid at any cost!
Royal Mail without tracking much much better!!!

Use them week ago and cost was £2.80 now £2.82... so proof of delivery cost 2 pence !:smiley:

Good luck getting anything delivered since BREXIT, kind regards Lilly Allen (Knower of all things)

As is standard on this site - not enough information and then WAY too many irrelevant questions and misinformation.

Just my opinion naturally!

In summary a parcel up to 2KG and small parcel size, tracked with £20 cover now costs you £2.79 with MyHermes.

It's not clear how much this new service with RM covers you for

MyHermes - I have sent over 750 parcels with them and under 10 have been lost or damaged. The claims process is incredibly straightforward and as long as packaged well and paid for cover and not prohibited items they have paid out within a week after the "classed as lost" period.

Royal Mail - even though you get "up to £20 cover" with proof of posting eBay's policy to allow unscrupulous buyers dictates that people take advantage.

The cheapest "signed for" postage for a parcel of the same size was £3.95. It's an irrelevant service as people know that RM have an antiquated computer system - amazingly - and that proof of delivery or signature rarely comes through.

Losing 5 out of 100 is a good % with RM.

Their claims process is unnecessarily complicated. They won't pay you the value of the item and the postage you paid. That's if you ever get refunded at all. I have never managed it!

Their website is ridiculous. You have an account, access denied, go round houses to find it's not - WTF!!

Everytime I post something I want it to get there as fast as possible and hope that the buyer isn't a scammer. But I am a lot calmer sending things via MyHermes than RM - untracked but with proof of postage just relies on the buyer being honest - not good.

For small and light goods like clothes you will still be better off sending RM 2nd class signed.

IMO RM really should of upped their game years ago when they started getting eaten into but their website and policy on compensation is just as woeful as ever.

Not to worry though - they make sure we get reams of unwanted junk mail everyday!!

I work as part of a fulfilment company so I know the ins and outs of courier services quite well. The 2D barcode is useful if you're not sending your parcel via the signed for service as you're getting delivery confirmation without paying the extra £1.10 for the signed for service. I would however still recommend MyHermes over Royal Mail (even though they suck) because it's a trackable service at no extra cost and it has £20 standard compensation where as the Royal Mail non-tracked service (CRL) has no compensation. I have found claim with My Hermes to be fairly reliable as well. If Royal Mail lose a parcel their response is "It's non-tracked, there's nothing we can do but wait" which is a terrible service.

This thread wasn't about a signed for service so you have gone off topic. It's about delivery confirmation which is what eBay and PayPal require to close cases in the sellers favour. £2.82 for this peace of mind is a good deal, the deal was posted as it's a deal compared to what you previously paid for peace of mind with Royal Mail (£3.90 via online methods)

I am guessing that the post office's will lose out of this if is done online??

Seems to be that you can also get the same deal if you pay over the counter though ... and I would prefer my local PO to not lose out.

On another note how does this work if you send perfume via royal mail?? Do they still put a ID8000 label on it and scan it??

I find Hermes far easier to get compensation - I had a couple of near £50 items go missing and as you say they will only pay what you originally paid for the item and you need the original receipt, plus you have to jump through hoops to get a refund. Twice I have claimed compensation from them and both times got nowhere despite getting a letter of acknowledgement that they had got my claim.

Royal Mail make it is as hard as possible to get the compensation you paid for and they really should be given a swift boot to get their house in order on that front ... they are basically cheating their customers.

I'll second that , 3 parcels undelivered since Xmas , used every excuse imaginable.
Found out the local woman couldn't be bothered to deliver to our postcode , apparently on the edge of her area.
She kept them until the senders complained , then returned them !

I work in a post office and what you propose is perfectly fine. It's in the office's interest financially to print a label rather than sell a stamp.

Thanks for that, don't suppose you work for Hermes? Maybe shares in them?

I work in the post office and we noticed this today too. All standard parcels now have this reference number on the receipts, so it looks like this may be the same thing. Nice of them to let us know though....!

Great, thanks for letting us know. I'd never heard about this.

The same thing happened to me. Although mine was a large letter. I checked and it went through the slot, but when I handed it over she tried it and it stopped half the way through, so it was a small parcel. She had it at and angle so I said give me the sizing template and I will try, and low and behold the package went straight through the slot. It must be one of their tricks.

The PO staff must be on performance related work and try to upsell you a product you don't need. While standing in the queue you can hear them at the counter getting the OAP to send items Special Delivery or Signed For when there is no need. Ordinary mail would have done with a certificate of posting.

I entered in the code on the Royal Mail tracking webpage and it says:

"Status: The service used to send this item only provides an update once we have attempted to deliver it."

So I'm guessing it will say delivered when it gets there.

Typifies the people who post on here.

I post real world experience of items and companies and don't pull any punches. In my experience, and if you bother to reading other posters, on this thread, they have a generally better experience with MyHermes than Royal Mail.

We must all be schills working for or "owning shares" in Hermes instead of fairly satisfied consumers haha!

Some people!!

People can't handle the truth on this site!!

No doubt the people I see posting in the PO with no clue what they are doing, refusing signed for, not getting POP and then mouthing off on here like the ignoramus they are....

Typical Hahahah

Have you ever tried to claim with Royal mail with proof of posting? Royal Mail make it as hard as possible for you and you only find this out after you have to claim. Also as others have said, even when they do pay out its only the value you originally paid with original receipt and not the current market value of the item as determined by what you sold it for more recently on ebay.

It updates to:
"Status: Delivered to your address or a neighbour
We have a record of item 11*******D0 as being delivered from ****** DO on 2017-03-29.'

Not in my experience. I've had three claims for missing eBay items in the last year and all have paid compensation equal to the sale price. None were sent signed for. The value of them was not that high though so I don't know if they just didn't make a fuss.

How high was the value?

If not signed for, max cover is £20.

A buyer on ebay claimed did not receive a hard drive after purchased 3 weeks and never contact me in between.

I filed the claim to Royal mail, got £20 + the delivery cost I originally paid. The hard drive was sold for £80, costed me over £100 brand new.

All around £18.

That's unfortunate - whether or not the buyer was being dishonest.

Why the heck is this so hot this site is nuts sometimes.

I would be interested to know, did you buy your postage through ebay or direct at post office/royal mail web site? When I looked online there was no option to claim if postage paid for through ebay, when I rang them about this they told me i could not claim for that reason, and I would have to get ebay to claim for it and that they classed me as a business because of buying it that way, of course when I then got onto ebay they said it was nothing to do with them. This happened to me two times in the last two months, but luckily after the buyers first told me they had received nothing, they contacted me again after it turned up which in both cases was between 2 & 3 weeks after posting. The experience gave me the impression it would be a lot of hassle and their web site phone support certainly was not helpful in my case.

Because it's a great deal and will help no end of people make extra money.

That's interesting. What they say about it being a business sale does sort of make sense since it is eBay buying the postage and you pay eBay rather than RM for it. Obviously from the customer point of view that's a load of nonsense. I know I've used eBay postage in the past - I'll try and find out which method I purchased from when I made the claims and report back.

Yes it does. eBay will populate the reference number automatically

Yeah this is great for sellers but bad for buyers, many times I have had parcels signed off and not delivered to my address.

I am a seller myself on eBay but this could potentially cause alot of problems for genuine claims

That won't work. You still need to pay a small amount. Just a 1p will do in theory

Yes purchase in post office is covered

Yes that will work.

Yes

Yes label is still applied. The perfume must be in original box.

I've also found the rain seems to hamper scanning the 2D barcodes. Must be the printer ink running.

It may of been delivered.

Here's the problem. Not all 2D codes will scan on final destination. If the packet has been crinckled up which has made the code do the same, then the postman won't be able to scan it. It will still be delivered but no proof.

That's why it's vital that the 2D code is placed completely flat on the package.

Subbed

Bear in mind that couriers HAVE to scan the item for delivery or don't get paid. While postperson can claim that the barcode didn't scan (even if they don't try). The unions have also made sure they are protected if they don't bother to try and scan items. There is also no tracking, so you can't see where the item is. Only delivery confirmation (if the sun is not shining the wrong way on the barcode)

Would not rely on this to protect you from claims of non delivery. My Hermes are a few pence cheaper but will give you full tracking.

It's all over the home page

I guess this pretty much ruins Collect+ then?

im a postie too.
whats annoyed me is our walks were made bigger,we had lapsing aswell which runs 50 weeks a year and now we have these 2D scans which are a pian in the backside.
trying to scan them when 50% are either creased or folded over edge and canrt be scanned.
drive me insane they do

yep
rain,small crease,folded over edge of packet the list goes on and on.
the 2d barcode is stupiest idea ever,there must be other barcode styles that can be used similar to the signed or tracked ones.

If you re read what I posted that's exactly what I said....

Naturally then people come out the woodwork stating how excellent RM are on paying compensation - just like every thread on here about any big company.

When the reality is they are useless. But somehow UKHD has lots of users who have had excellent CS - but when you search their posts and deals shows no indication of anything helpful...

In my experience RM are one of the worst couriers and wholeheartedly have the worst customer service, website, policy, claims procedure

And that is comparing it to Hermes who many people seem to slate on here.

Facts and % speak for themselves to me.

My Hermes over 750 parcels sent. Around 10 lost or damaged. Claims is easy.

RM - at least 5 out of every hundred go missing. Compensation and claims procedure as is their website - a joke.

NOTHING paid out for them losing things.

Top comment

"I am a postman and have been delivering these 2D barcodes for a few months now.

I have to stress though when placing the 2D code onto a package, please make sure it is completely flat, not one little crinkle on it and definately not folded over a packet or it will not scan and there will be no proof of it being delivered."

Not even sure what this means as I have mates that repair RM barcode scanners. Yes they haven't ungraded for years and keep throwing good money after bad.

I simply doesn't make any sense. MyHermes are staffed by people who have to take in a parcel but are basically shop assistants. If they can manage to scan a barcode then I expect people whose job it is, to deliver post, to be skilled enough in that area to fulfill their position and not cry about, "completely flat, not one little crinkle on it and definately not folded over a packet or it will not scan"

Come on - get real LOL!!!

Willing to give a postie the benefit of the doubt - please post a picture of these 2d scans so that we can empathise?

In my defence I have a good relationship with my postlady, I have always given my posties Christmas tips and she has complained to me about delivering junk mail and the fact that Amazon have now taken over their own deliveries.

So, before you start......!

Wonder how many others whinging on here ever gave their postman a tip....?!!

like this,smallest little issue with 1 square and it wont scan lol,it has to have the entire barcode intact to work

http://thumbs.ebaystatic.com/images/g/TNQAAOSwImRYMeO7/s-l225.jpg

Sorry i dont understand i normally send an ebay item as 2nd class signed for so i have proof the buyer has received it . Does this mean if i just purchase a second class postage i will still get a time and signature or name when it was delivered

They still go missing and compensation is a big hassle also you can only claim for missing parcels if you get proof of postage .
I use Hermes fully tracked £2.70 including vat as It's all online anything missing or damaged you have all the proof on your computer .

Royal Mail is good for small online sellers but if you ship over 2000 items per week like me it's a big hassle .

I print my labels and drop them off st Morrisons as they have a doodle drop off point there .

Out of the 7000 parcels I shipped last month they managed to loose 12 but refunded within 3 days of claim no receipts to scan .

The unions have protected us? From not being able to scan them if they are folded, crinckled, smudged or wet?

Nothing to do with the Union or protection. More the software that Royal Mail has implaced that doesn't allow it to scan.

Not sure where you are getting your info from.

No signature, just proof it has been delivered.

Anybody used this?

When selling I always use Royal Mail 2nd Class Signed for which costs me around £3.95. As a commentor said about the issue of laying it flat. Do we buy online then they people inside the post office apply it to make sure it's correct? I've been looking for a cheaper method than £3.95 which includes tracking/signature for a 'small parcel", if anybody has any recommendation it'd be appreciated!

Hello fellow postie, you do know they can be manually inserted into your pda as well? As much of a pain in the ass it is

Also if it's raining scans are very hard to capture for some reason

Just had a quick skim through some of the replies,

If you require a signature stick with the other products like recorded, special delivery or tracked signed for, if you require a doorstep scan which can be traced saying it has or hasn't been delivered this service is for you.

A lot of the caller offices are currently going through a mini refit with new printers coming in so you can pre pay and print postage at your local sorting office by just showing a pre paid qr code.

You post 7000 items at your local supermarket?!

Yeah tying to type in that 30 number code, do that all day???
My walk has 780 houses on it and I have about 50-70 2d scans a day. The pda are useless when you have to try adhoc everything

If we do everything online we will have no post office.Same servise is offerd in post office as well might cost you 5p extra but you are saving on printing cost of paper and ink and cellotape to stick the lable onthe parcle.Also they will advise you of different ways to post you choose the service.

With that amount of parcels your rate should be cheaper on business account ,also free collection applies.
Contact your account manager or customer service.

So i can do this in the postofice and not the online registering way where you print the labels off with the royal mail machine

Parcel2go actually paid me the full value of 2 items that were damaged, several hundred pounds each time, and the items were only partially damaged say 10% of their value to repair so I made a tidy profit on both occasions. It's not that surprising though since their insurance is so expensive, their business model is essentially selling insurance not so much postage as I see it

EDIT: and btw just for clarity I was 100% honest with them regarding the damage and what it would cost to repair, they just paid out the full amount as if they really didn't care.. which is part of the reason why I think they are making a killing on insurance

Yeah,they advise the most expensive option :laughing:

I know what service I want before I get there,some of these PO staff are clueless,I remember in one PO when a new Postmaster took over he was trying to tell me something I had been sending on a regular basis was too long to send and naturally it wasn't,I said to him get your tape measure out and measure it & you'll find I'm right :confused:

I always run a length of sellotape over the barcode. Other sticky-backed plastics are available :-)
I don't think it causes any issues with reflection but will stop water damage to that vital bit of the label.
Purpose-designed sticky delivery wallets are cheap in bulk too.

I can confirm that you get the reference number even if you buy the postage at the PO. I sent some packages today, 2nd Class standard was £2.90, 1st class £3.40. I went to the self service machine and my proof of posting receipt has the reference number you can enter online. So you don't need to buy them online unless you want it a few pennies cheaper.

Delivery to a neighbor doesn't get you seller protection.. It has to be proof of delivery to the sellers address. Not address or neighbor that RM website says ???

I sell very low price items on Ebay, been doing so for years and I must "lose" 3 a month out of maybe 70. It always makes me laugh when Customer Services say its lost, granted some customers a lying but that still leaves a fair amount each year. This place where the lost mail goes must be overflowing as its been filling for years!!. Oh and of course Post persons dont steal do they!!

Myhermes is pointless, unless you go via parcel2go. They don't compensate you for electronic items, which tbh is what most goods will be.

Hmmm they seem to have updated things recently. Maybe it IS still worth using them then

Apart from the lack of signature, is this identical to Signed For? Is scanning the barcode mandatory or up to the postman? Does it show attempted deliveries?

if you click on the link below you can access a royal mail PDF file that specifically states that you are allowed to push/pull a package thru the large letter slot

https://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&cad=rja&uact=8&ved=0ahUKEwiDwLSFpoTTAhWDJ8AKHVcKDrkQFggiMAE&url=http%3A%2F%2Fwww.royalmail.com%2Fsites%2Fdefault%2Ffiles%2FRoyal-Mail-Mailmark-Large-Letter-Template-Guide_-_v6-2.pdf&usg=AFQjCNF5usASzcQ3LeuOxdxJn_vTkwlW1A&sig2=zTKpJwjy9agHXFVSx2ojGw

some post offices still think it has to fit through freely without 'catching'

Yea having thought about it, I want basically to give the sub post office a gig rather than someone scanning in a shop or getting it online..in my case the collection point is bargain booze (for P2go) and the P.O is right beside it...So I support the P.O by using royal mail...and then pickup a six pack at bargain booze and maybe a pint of milk at the coop across the road....maybe meet a few people on the way.... all is good....no need for mass domination by anybody.


Agree though with claims process being ridiculous with RM....having said that I've had 1 claim in 12 years of using the service so far

That's a fascinating document! The detail's incredible. It applies specifically to 'Mailmark' items, though, and Post Office staff will tell you it's not relevant to ordinary items handed over the counter. Their template says on it that items have to pass freely through the slot: http://www.royalmail.com/sites/default/files/Franking_mail_item_size_guide_instructions_Mar2013.pdf

Yes they updated their excluded items quite a while ago.

Yes they do - I received full compensation for a Logitech wireless mouse I sold that was broken on arrival.

For pay pal seller protection or in case of Amazon AZ claim you need to provide proof of delivery to the recipient and for expensive items signature.
Royal Mail scan only provide scan on delivery, plus according to RM terms - it is delivery to address or the neighbour, this is not good enough in defending buyers claim on Amazon for sure....
Also if it sits in local delivery office because of recipient not at home at the time and not bothered to pick it up ,then late delivery defect will apply if tracking number was entered on dispatch as it only shows when delivered.

Our postman delivered already hundreds of those to us and I can tell not all scanned, he attempts but if it doesn't scan then he moves to next one not sure if it is mandatory or not but sometimes not possible to scan and given the number I would not expect to enter them manually etc..
In case of defending claim it will not be identical, signed for provides buyers signature and assuming that it matches the recipient name ,it is sufficient for most of claims, scan on delivery could be as well if item is delivered to neighbour and its depending on individual case of course but from experience I can tell it often won't be sufficient.
I would not swap a tracking courier service or signed for postage for those scans, at least not just yet...useful for LL though

You will get a scan on delivery , so it will show when it was delivered, however it could also be delivered to the neighbour and this might me an issue if you are an eBay seller

I thought it didn't apply to large letter?

Also why do some post offices print a label for large letter and others just stick a stamp on?

It doesn't apply for Large Letters at the moment.

I think the stamp is Standard and printed one Signed for?

Those who use OBA Dymo etc will be able to get confirmation for LL from account managers, this info is stored somewhere just not displayed ....therefore I would assume that in case of potentially lost LL ,RM will be able to check this and will surely do in case of claim for lost parcel.

Post offices especially small local ones are run by people who are not Royal Mail, sometimes they do not even know all current rules for example regarding sizes of letters.
Often they got old equipment like in case of my local one and it's easier to stick ready stamp than print LL label if under 100g. Especially if printing label require manually entering postcode.

Thanks. I imagine it's not feasible to provide delivery confirmation for all large letters due to volumes.

My local post office is a modernised franchise branch and they seem fairly on the ball. Junesama's post made me think though and I do believe they used the printed label for the signed for LL and it was non-signed for that didn't receive the label, though I did get proof of posting so they had to enter the postcode anyway. Someone earlier in the thread mentioned about it being in the PO's favour to print a label rather than use stamps. Is this not the case?

It's printed if its over 100g, i.e. there isn't a stamp available for it. Under 100g a large letter stamp is sufficient but over and they would have to stick multiple stamps on to make up the value, hence printing out a label (I believe..)

Can't comment on financial aspects as I have no first hand info, however now I'm curious and will ask my friend who do run PO whether it makes a difference for them.

How many characters is your reference? Just did one online and not sure it gave me the code

If the barcode had the smallest crease in it, or slightly faded bit of print or any part can't be scanned THE ITEM CANNOT BE SCANNED!!!!
ITS NOT GETTING REAL, IT CAN'T BE SCANNED

The one from the PO: 0214-DBE2-4300-ECC2

I also purchased a label from Ebay for another parcel to test it, and got this: 0500EA0B6DE

Both seem to be correct despite being different formats, tracking for both says the same stuff:

'Status: The service used to send this item only provides an update once we have attempted to deliver it.
As this is not a tracked service we are unable to provide any further details.
Please allow up to 3 working days for delivery, depending on the service used.'

Thanks! The format I got was similar to the second you said you got from ebay but all should be well. I'm posting it later. Did you ask for a proof of postage? I've been given an extra sheet to get stamped as proof of postage instead?

Yeah I just printed out proof of postage for each parcel while at the self service machine. Didn't need to bring the sheet to get a stamp, I know which one you mean though

I had a couple of parcels go missing near Xmas sent to NI and Isle of White.. I now have a picture in my head of you throwing them over into the sea after failing to scan any barcodes :wink:

My favorite is when the postman "forgets" his scanner and asks if it's OK for him to sign it later... Can I say no? Well, I can but where do you think my mail will end up after that?

yes you can do this

Mine finally tracked via the usual track and trace today. Huge thanks to the OP for this as it saves me a pound a package now :smiley:

Do you mean as opposed to sending it signed for?

Yes for low value items it may be enough to stop them making a claim although I still think I should have sent my £25 item signed for :confused:

I also use stamps (buy them cheaper) and pay the remainder with cash.
I sent a parcel today via 2nd class delivery. It had 4 1st class stamps (£2.60) and I paid 30p. I got the 16 character reference number on the receipt so it does work if your pre-paying with stamps.

That's why I don't use RM anymore too many people trying to get free items,but it seems the tracking might not be great reading the comments here if the labels get creased etc and they don't scan,so I'm still sticking with Hermes.

Yeah I have used Hermes a few times. Randomly lying about leaving it at a white door when it was green then changing the story to leaving it at at another location that didn't exist. Last Hermes item I had delivered was found 2 days later in the middle of my front path as I had been using the back door, no card, delivery notification saying it had been posted through the letterbox so eBay took the sellers side until I phoned eBay and said it was at least 6" square and my letterbox was 2" high.

Ill stick to hermes simply because it means I can stay home and they pick it up. Over 800 parcels ive sent with them and id say 99% perfect. Even the 1% wasn't that bad and nothing has ever arrived damaged.

I take all my ebay parcels to the Post Office and pay at the counter. The labels they stick on the parcels have an inbuilt code on them which prints off on your PROOF OF POSTAGE receipt. You can then input the tracking code on the Royal Mail website to find out if the item has been delivered. Also tells you if card has been left for the recipient, collected from depot etc.

I did notice on ebay in their announcements (bottom of page) when they informed ebay users about the delivery confirmations that it would be used with regards "seller protection". I hope it does because as a seller I have at least one missing parcel per month. I myself have bought approx. 300 items over the years through ebay and not one went missing. So I find it difficult to believe that for every 300 items I sell approx. 5 go missing. Ebay never take the seller's side if it isn't "signed for" but looks like they might if it shows as delivered. I live in hope.......

Royal Mail have introduced "delivery confirmation" for small & medium parcels. When you purchase your postage either over the counter in a post office, an online postage label through ebay, or online from Royal Mail website you get a tracking number. Ebay automatically uploads it onto your sold items page so I assume the buyer will be able to see it too. The service is not a tracked service in that you follow your parcel's journey or you get a signature but the postman/woman who delivers it should be scanning the barcode type thingy (one of those square black & white type things you see in magazines or on items that you can scan with your phone for more info) which will then update the status so you can check online and see if it has been delivered. Log onto ebay and go right to the bottom of the screen, click on announcements and look for 8th Feb and ebay tell you all about it from their point of view. They also have a link to Royal Mail's website so you can see their info too.

Hope this info helps. :smiley:

This is a good idea but I only really use RM for large letters now, for low value parcels (UPS and DPD for high value parcels because I rarely pay for compensation so want it to get there quickly) been a Hermes via Parcel2go for 5/6 years now and had very little problems with them, sent maybe 1000 in the past year and only had 2/3 issues, no damaged items just temporarily misplaced items due to the dreaded left in safe place' hassle,

RM are just a pain can only claim for original proof of value, alot of my items have a high mark up and the claims process is just awful, P2g have sorted out my claims in under a week after it was classed 'officially lost' RM usually take anywhere from minimum 1 month and 3 months (for my last claim)

So this is definitely for just parcels not large letters, what if the large letter is too heavy to be considered as one?

If large letter is too heavy it would become a small parcel. If you have high mark up on things what do you claim for if it goes missing and you used Parcel2go? I'm classed as a business seller on ebay and Royal Mail only let you claim if you have the original receipt for the items and they only pay what I paid for the items so I lose any profit I made.

Yes I think over 1kg and a large letter gets classed as a small parcel, I sometimes sell artbooks which are heavy so will be useful for that

This change in the service will also be useful for sending to Northern Ireland with 'BT' postcodes because Parcel2go charge alot to send there because Hermes do not ship to NI so would be forced use an expensive Yodel or UPS service. Same with Isle of Man, Wight, Scottish Highlands etc. so I send by RM because its the same as sending to a house on the same street I live on.

I use the ebay Parcel2go link system which uploads the addresses, dimensions, sold value and if an item goes missing you get the full amount you sold it for, compensation isnt that cheap to purchase so for example just sold an item to Finland for £130 with £25 shipping, cover was £6.75 the thing is I rarely cover items sent inland only for abroad customers or really special items. I also use their pre-pay account which gives you £5 for every £100 you put it, I dont send that much but probably had £200 worth of free deliveries in the past year or so from using pre-pay

'Post Orifice' sums it up beautifully! :o)

Oh and btw OP, you say that as a seller you 'likely' have a paypal account - you 'have' to have one, have for some years now. Head added for the details, thanks

Just had a look at P2go's website - no use for me as I sell toiletries and they don't carry any of them. Will have to stick to RM. Hopefully with this delivery confirmation system ebay will rule in the seller's favour if an item as delivered.

Hermes do ship to NI I use them and send to BT postcodes,it's the same price as sending to anywhere else in the UK with Hermes.

Not through Parcel2go I meant

I wonder why,seems odd.

I'm going to try it today...

How does this work for my local postmaster? He's a grumpy fella who always knows how to do things better than me but I have to use him as all the other post offices have closed down.

Do they get a bigger cut if I buy the postage through them? Basically the bloke can be annoying but I want to support him (even if that cost me 8p).

OK for the 8p I save I end up spending money printing two a4 pieces of paper and ink? My local post fella probably gets gipped a little too (or maybe he's happy not to be printing?)

Simply ask for proof of posting and track the number via the link provided on page 1. If you have sold it via Ebay you can add the tracking number to your item ...

Hi

Well my postmaster guy said I was spitting in his face just like Royal Mail do, so it will be the last one I print.

8p saving but extra paper and ink on my side, a lecture (which to be fair I accept as Royal Mail are taking the mick with him) .

Save 8p and eventually end up with nowhere to drop.

With attitudes like that no wonder people go elsewhere and don't use the PO :confused:

To be fair I understand him, he has a franchise and gets none of the perks of the big city branches that make a loss. He works long hours and gets little back when they should be promoting to work the local branches do.

I have seen 3 or 4 local post offices close, I would guess because it's not worth it.

Sounds like one I used to frequent,you don't live in Manchester do you lol

Nothing worst than someone stood at the counter with 15 packages using counter services instead of a simple few clicks at the home PC. Always seems to happen to me when my 2 year old isn't in the mood for standing around either.

Im am one of those people I guess, I had a month period recently where I was sending 10-15 a day using RM over the counter but these periods are few and far between and usually its just 3/4 a day by RM , I feel a bit guilty when people are standing behind me but I rarely send that amount. Also with my local PO if I send a large letter that is just over 100g (up to 105g) they still let me send as a large letter stamp, so its like a 30p saving I sell alot of games and dvd's that weight so I must have saved alot which I couldnt do if doing it online

Never understand these people. Just get Royal Mail to collect from your house daily, they even give you reduced rates!!

As all ebay sellers want free postage these days and Royal Mail charge £2.95 even for a little thimble (if the box is more than 2.5cm wide) then they wont be getting any business from me until they invent some better parcel prices !

I had 15 parcels the other day and there was only one person serving as the other was on the phone trying to sort something out for another customer. I did 2 parcels at a time then let someone from the queue have a turn. Did that so many times that eventually 11 people had been served before my batch was finished. There again I am considerate to others as I, in the past, have been in a hurry and had a quick transaction and had to wait ages wishing someone would let me in front of them. I do that in shops if the person behind only has a couple of items and I have a trolley.

That's a bit risky if it gets picked up on and the recipient has to pay an extra fee,that's not something I'd feel comfortable doing.

I wish more people were that considerate, on Friday I had one doddering old fart who had forgot to fill in half his passport application and expected the only person behind the counter to help him, she could see the looks on our faces and sent him to an empty counter to fill it in, the next bloke had a drivers licence application and proceeded to ask several stupid questions that even I know are wrote on the bloody form then someone with at least 5 parcels. The woman behind me said quietly it was a joke and at that point I pipped up that is why I pre pay when I print my labels to stop all this as loud as I could :confused:
I did have my 2 year old sat on my shoulders trying his hardest to reach everything he could at the time so I thought I was being quite calm for me.

do you get £20 cover or the full £50 though as I sell item at c. £50 and used signed for presently

at end of day the cost of postage doesn't really matter as I don't pay it.. the buyer pays

If you're a seller on eBay, you should simply add £4-5 on the price of the item and do free delivery. Pretty sure people will see your item(s) more favourably. I sell on ebay and put everything as free postage.

It's £20 comp if it goes missing (for 1st class). £50 is if you buy recorded delivery. Btw, postage charges have changed the last week or so - for some reason 1st class is 5p more, but recorded delivery for items under 1kg (which is what I normally sell and use) is 5p less. :confused:

Has anyone had luck with these updating. None of my 4 1st class parcels shows as delivered/attempted, sent on Saturday. I made sure I followed the instructions written here and my labels were easy to scan. So this makes me think did they even bother scanning it?

so if anybody change his/her mind and want to return the item you loosing on postage?

The law states that if someone changed their mind and returns an item - they have to pay the return postage themselves but you have to refund them the full amount that they paid you including any postage charges. I think this is a crap law but unfortunately Distance Selling Regulations or whatever they call themselves these days state you have to. Makes the original sender lose out as ultimately you paid £2.90 (for example) to have something sent back to you. :disappointed:

Yes. However, because of what I sell, it happens selldomely which is fortunate. But surely even if you add the cost of postage to an item and someone wants to return it, you still have to pay for return postage anyway (speaking as a business seller)?

Did you send 2nd class? I sent stuff on Sat 2nd class and they haven't updated yet. Might be later today as not everyone gets deliveries in the morning. My post arrives about 3pm!!

If someone wants to return something because they changed their mind they are responsible for return postage (I'm talking about ebay here). If they say it is faulty then the seller has to pay for the return.

I don't have buyers requesting to return because they changed their mind, which is fortunate. However, are you sure?

I thought under DSR (if you're a business, doesn't matter if ebay, amazon, your own site etc) you have to recompense the buyer the entire amount and pay for return postage. A bit like if I bought something from Amazon, Boots, La Redoute etc, and wanted to return because I changed my mind, they have to pay for return postage costs.

Depends on seller's returns policy. Mine is that the buyer has to pay return postage if they've changed their mind. Most sellers state that. I had someone return something a couple of weeks back because the colour wasn't exactly what she wanted so she had to pay for return postage. If she'd opened a case and stated it was faulty I would have had to pay.
Some businesses will offer free returns but it's a gesture of goodwill rather than law.

I meant to edit my post and deleted it arghhhh.

A business seller has to refund the original outbound postage for change of mind returns.

From Ebay :

Return postage charges

eBay returns works out the returns postage charges and automatically applies the correct charges.

Things to note:
Business sellers are legally required to refund the original outbound postage regardless of why the buyer is returning it, under UK and Irish law. Return postage is only chargeable if the item is faulty or if you failed to tell the buyer before the purchase that they were responsible for returns costs for remorse reasons.

If you specify in your listing that the buyer is responsible for return postage costs for remorse returns, you're only responsible for return postage if the item is faulty or not as described. Business sellers are still responsible for the refund of outbound postage costs even if a buyer is returning the item because they've changed their mind. If you don't mention who's responsible for return postage, you're legally required to pay.

I wrote 4 1st class parcels :P Certainly would have expected them to show some update now since were sent on Saturday!

1st class should have been delivered on Monday, Tuesday at the latest. Looks like they weren't scanned when/if delivered. Annoying to say the least.

This is exactly the reason I won't switch back from Hermes after that Postie said earlier they don't always scan,it's a complete waste of time for Ebay items :confused:

One of the 1st class parcels sent on Saturday just updated to Delivered to your address or a neighbour.

3 days for 1st class woop!

My god,how slow to update :laughing:

Technically if you refund via ebay, refund via paypal and you dont

is this service good for people selling on eBay? isn't it better to go for a signed service incase the customers claims he hasnt signed and received for the item?

The whole point of this deal is that you don't have to use a signed for service because you get delivery confirmation as standard.

If it works properly :laughing:

I noticed this the other day. For the last year some prices in Post Offices have been about 5p higher than online. Have they reverted and that is why the Signed For price is now lower?

Business sellers do not have to refund original postage if a premium postage service was paid for. So if you offer free postage and an option for first class for say £2 extra this £2 is only refundable if item is faulty.

I took the above directly from the Ebay help pages,that seems an odd loophole :neutral_face:

This is good. Hot added!

Really? So if someone returns an item because they've changed their mind they have to pay return postage. When I receive the items if I go into paypal to do the refund I only need do a partial refund (I have free postage on all my items so buyers haven't actually paid a separate amount for it) deducting the postage I paid from the total cost the buyer paid. If they paid me £10 I can refund them £7.10 (deducting £2.90 for the postage costs I incurred). Have I got that right??

I can't follow this,don't people open up cases via Ebay so to speak to return an item,so wouldn't you have to refund via Ebay and not directly from Paypal ?

I don't get how you refund buyers without going via Ebay unless they don't open a case,is that what you mean?

I'm not sure - waiting for dodgymix to reply.

You do your refunds via Ebay if they open a return via Ebay - that way you get your original fees back (including paypal). If somebody opens a case via Paypal then you would deal with it via paypal ...

Yes,that's the norm,but I don't think that's what dodgymix meant.

Need some help....

Where exactly do I find the ref for a confirmation, does eBay automatically recieve this info?

I must admit I've not had a good User Experience using this Click & Drop service.

Firstly it's not actually downloading my eBay orders even though they were sold during the last 7 days. Clicking 'Download eBay orders' flashes up a green success message but then doesn't add anything to the grid.I therefore had to create an order manually.

Secondly I started purchasing postage and then clicked 'save for later' but now this order cannot be deleted. I had to take a screenshot to read the orange warning message that flashed up for a fraction of a second when I attempt to delete it because otherwise reading it was impossible. It helpfully said that the order couldn't be deleted (it hadn't been paid for).

Finally, I've purchased postage but there is no barcode on the label - it looks exactly like the eBay one does with only the QR code. The bar code only appears on labels if you purchase the signed for service with delivery confirmation which costs more than the £2.82 small parcel second class service!

Overall not impressed.

I've never used it,so I'm not sure,this is what it said in an announcement :

If you use the eBay label platform , eBay will automatically upload the delivery confirmation number into your MyeBay.

This is good for a sender, but not so good for a receiver. Royal Mail simply scans a bar code on delivery and because no confirmation is needed from the receiver, you're stuffed when they cock up and they frequently do.

I have just sent my first parcel through this last week, where do i see the delivered to anybody section as mine just says completed and there doesn't seem to be a box or option to show if delivered or not.

so far this looks like it is similiar to recorded delivery in that its completely hit and miss whether you get delivery confirmation or not

have only sent 2 parcels - one was confirmed, one wasnt

so basically hermes is better from the delivery confirmation point of view as they always scan it when its delivered

also Ive read that the 'Delivered to your address or a neighbour' can cause problems for INR claims (ie you lose it) due to the inclusion of the word 'neighbour'

while it is an improvement as you didnt used to get any sort of delivery confirmation ever I'll be sticking to hermes

This new tracking system is really going to benefit Royal Mail more than the customers... I always keep proof of postage as I run a business on ebay. When customers either lie or genuinely don't receive an item I don't dispute it I just refund them, I am actually better off when I claim off Royal Mail as my ebay and paypal fees are refunded as the transaction is cancelled on ebay, and then I also get my P&P refunded too by Royal Mail as well as the item value. All thanks to the scammer. I am better off.

Do you buy your postage from ebay online, at the post office, or on royal mails web site? I ask as recently I had my first claim of item not received on ebay, and there was nowhere to claim on royal mails web site for postage bought on ebay and when I rang Royal Mail they told my I couldn't claim from them as it was bought from ebay and thus a business, and they would have to be the one to claim, ebay of course told me it was not their responsibility to claim so i got nowhere.

You can't be a business seller as business sellers only get the cost of the item back so you would lose your profit so you wouldn't be better off.

Hot!

This is by no means a fail proof system. The 2D barcoded labels that are scanned by the postmen don't scan if they get wet or smudged. Plus as it's a relatively new thing at Royal Mail postmen dont scan all of them. The % of successful delivery confirmed aren't that high. Plus it doesn't prove they delivered it to the right address. The 'tracked' service is still the best they do, but it's really only aimed at businesses to use. Such a big company and so slow to catch up.

Only about 10 years behind the times.

Private sellers get the same treatment. Royal Mail try to refund the actual loss to you as a seller not what you sold it for

no comment

The guy who runs our little local post office said that he so begrudges pre-printed postage that he sometimes helps them to get damaged (pre)en-route. I don't blame him in the least bit.

Do you need to do anything to get "tracking"? With MyHermes down today, I decided to give Royal Mail a punt.. I setup an account, but when I select the 2nd class option, there is no tracking option

Printing the shipping note gives the 2D barcode, so I guess its tracked in some form.. But the system does not state that its a tracked service.

Had a few problems with Royal Mail recently after attempted deliveries the parcels are returned to the depot for collection by the customer, the postman either didn't leave a delivery note or the customer couldn't be bothered to pick up the parcel, resulting in the parcel being returned to me and then me having to re-post the parcel at my own cost, and the buyer complaining about late deliveries, so I stick to Hermes as they always seem to deliver within a few days.

Hi
I belive ROYAL MAIL has done their job by reterning the parcel to you.

Thanks for all the advice here, been selling for the last month and had 5 parcels go "missing" and had to refund.
Reading all here have just signed up to myHermes.
thanks again!

I still can't work out how to get "Free tracking".. I have sent 2 parcels and whilst they have the 2D Barcode, there is no evidence in my Dashboard they are tracked.

...

Ahh. I read "delivery confirmation" as "Tracked". But my question still stands, how can you see when its delivered?

:smirk:

Anyone know where it says £2.82 is signed for included? I just have this screen so don't want to risk it!

Signed for isn't included for 2.82. Delivery confirmation (if it gets scanned) is though

I hear you.. And I read that.. But WHERE? Do you get an email? SMS? Update on the Dashboard??

Having not use this service before, I don't even know where I should be looking....

The only way I've found is to go to Royal Mail Tracking and stick in the code found above the QR Barcode on the printed label. It won't show anything until it is scanned at the destination though. It would be much handier if the dashboard showed it. Remember to get the certificate of posting stamped when you drop the parcel off (needed to make a claim against the Royal Mail).

Yeah, quite uselessly this service isn't updated automatically. It would have been more useful to be able to look at a batch posting from the Dashboard to look for any items not delivered instead of having to manually look up and enter each barcode number into the track and trace website. Pretty useless really.

I signed up this week and sent my first parcel. Seems an elaborate website Dashboard which is great for inputting especially items a business would send out again and again but as far as the tracking facility and gaining proof it leaves alot to be desired. I took the precaution of queuing up at the Post Office to get a Proof of Posting. I will be nice if the Dashboard eventually updates with the info, but I'm not holding my breath! Doubt if I will use Click and Drop again, I'll stick to My Hermes

Anybody recently used this? Any good or bad experiences to share? Thanks