Yes each year the profit gets divided up and paid to each employee. This year they limited it to a smaller bonus to invest in the company. I don't work there by the way - but it's an ethical company and this is important to me.

Use John Lewis often simply because they are the cheapest with a 2 year warranty which is honoured with no fuss.
Price match is always honoured too, they just check online the place with the lower price and then give you the same price with the extra warranty. I've never understood why some people think JL is an expensive shop.

The fact that compared to most other retailers they are more ethical and distribute bonuses is a plus.

Ethical? John Lewis?

You know they buy products from illegal Israeli settlements right ? It's really nice they give some of the profits to their employees but ethical? because of just that ? no.

example:

https://www.change.org/p/john-lewis-stores-uk-john-lewis-stop-helping-israeli-toymakers-profit-from-illegal-settlements
https://business-humanrights.org/en/israel-palestine-ngos-protest-against-john-lewis-partnership-for-selling-sodastream-amid-boycott-over-alleges-ties-with-israeli-settlements-includes-company-comments


yeah. Ethical.

It means that if they know another retailer is underselling them (selling the same item at a lower price) they'll lower their own prices to match that other retailer. Except that in reality they don't operate the policy. They'll sometimes match prices for an individual purchaser, subject to stringent terms and conditions, but even when they do that they rarely lower the price for other customers - even though they're knowingly being undersold.

Occasionally they'll make a big thing about matching another retailer's prices, but only with certain retailers, and never on the really competitive ones. All a big con, but people believe the hype because it's John Lewis and people find it difficult to believe that they can lie through their teeth.

...that and consumer law

Wow, is there anything here thats actually lego?? quite a lazy post, and big discounts?? (i know i posted a deal like this but there were 100's of stuff to post, but here theres about less than 100) voted cold
:disappointed:

I had a similar problem with them and a laptop, the hinge was snapping and they blamed it on me until I showed them the hinge on the other side was just starting to do the same otherwise I was lumbered.

I shop in JL specifically because I like the way they treat their staff compared to most retailers but having seen that they are buying from illegal settlements I will be rethinking this and if it turns out to be true they will lose my business.

I'll vouch for that - had exactly the same problems with John Lewis. They try to wriggle out of things (like the NKU policy) and the only way to get them to behave reasonably is to contact the MD.

I'm going to scatter my mother's ashes in JL, in their electrical dept. that's where she's blown all my inheritance! for the record, she's still with us :wink:

what a price reduction :confused:
https://www.johnlewis.com/search?Ntt=star+wars%3A+episode+vii+the+force+18%27%27&Nty=1&_requestid=11778513
these are all £5,99 at home bargain standard price....

We only have your side of the story.

Jl staff have always been very helpful to me and have always dealt with any faults / problems quickly and efficiently unlike other major retailers.

Don't see how you can compare Jl and richer sounds. JL is a department store selling thousands of different products, Richer sounds is a specialist shop selling TVs and home entertainment equipment

I have price matched a number of times myself with no problems whatsoever. My Samsung TV stopped working properly after over 2 years and they replaced it under their free 4 year guarantee with a more up to date model at no extra cost as my TV was no longer in stock. They collected and delivered my TV's for free. Great Customer Service

Heat from me, I ordered the Millenium Falcon toy - best price by far I could find it for, including eBay. Thanks OP!

I think these Trustpilot scores just about sum up the difference between John Lewis and Richer Sounds - anybody buying TV/Radio/HiFi would be mad to shop at John Lewis. If ever there were a company living on its past reputation, John Lewis is it - but my guess is they'll get their payback in due course once people realise how bad they now are. Woolworth, Comet and BHS all learned the hard way.

https://uk.trustpilot.com/review/www.johnlewis.com (2943 reviews - score 'Bad': 1.4 out of 10)

https://uk.trustpilot.com/review/www.richersounds.com (623 reviews - score 'Excellent': 9.3 out of 10)

They're not perfect - but name somewhere better!

At least they are British and pay their taxes - unlike numerous US companies in the UK.

Own brand stuff (therefore no direct competition) can be ridiculously expensive though.

Not a shop I want to go to personally, my mrs likes to shop in JL thinking their prices are higher so quality must be higher, probably. Never had enough staff to serve customers, or when we can find one, she is not in charge of that part or she's not the best person to help or she's dealing with something else or just take a card or whatever and go to the counter that we were told many times when there's no card or no one can help at the counter, if we give the same service in NHS like they do in JL, it be all over the news saying how appalling our services are, we go JL at least on a weekly basis just because of my Mrs likes it, not for me.

heat added

Harsh, Newbold. At least you did not get a response full of BS and in any case, good as they are, Richer Sounds specialise in a niche market which John Lewis do not.

If you put 'Star Wars' & 'LEGO' in the title, tags and description, you will get lots of hits for no reason... oh, you did.

Agreed - better prices, better warranties, better product knowledge, and infinitely better customer service than John Lewis. I find it difficult to forget the response from the manager of the John Lewis TV/Radio department in Oxford Street when I asked for some information about a very expensive piece of equipment - you'll need to contact the manufacturer!

One positive thing about JL's NKU is often missed - it's applicable 28 days after purchase too.

Richer sounds are great. They have always stepped up when I've had any issues with my electricals.

I guess my whole point was I didn't really understand what undersold meant and was trying to figure it out when I first heard it but it hurt my head too much as it didn't make any sense to me so in the end I just thought oh well just another slogan that makes the company the place to shop for quality.
As I was thinking of the words under sell and thought well if someone under sells you something they would be doing you the customer a favour by selling it to you cheap ha ha.
Therefore if that was the case then there mission would be to con you.

Anyway it's been a good learning curve.
Thanks all for the education :smiley:

yeah I know it was gobbledegook well just goes to show my confusion over the whole thing :smiley:

Ethical? John Lewis?

You know they buy products from illegal Israeli settlements right ? It's really nice they give some of the profits to their employees but ethical? because of just that ? no.

example:

https://www.change.org/p/john-lewis-stores-uk-john-lewis-stop-helping-israeli-toymakers-profit-from-illegal-settlements
https://business-humanrights.org/en/israel-palestine-ngos-protest-against-john-lewis-partnership-for-selling-sodastream-amid-boycott-over-alleges-ties-with-israeli-settlements-includes-company-comments


yeah. Ethical.

Use John Lewis often simply because they are the cheapest with a 2 year warranty which is honoured with no fuss.
Price match is always honoured too, they just check online the place with the lower price and then give you the same price with the extra warranty. I've never understood why some people think JL is an expensive shop.

The fact that compared to most other retailers they are more ethical and distribute bonuses is a plus.

[quote=slevinkelevra]yes I'd also heard recently on the news alot of retail companies have been started to struggle recently and john lewis is one that has cut back on their employee share scheme or was it bonuses or something like that[/quo

You are correct , the Tinsley depot in Sheffield is closing down and all the goods are getting delivered from one big warehouse

well when I heard it I was thinking about it and thought doesn't that mean they will always oversell you things ie not work for the customer but for the company? then i thought well maybe I just don't understand it.
but maybe I suppose if it's meant to mean quality and self sustanining businesses like fairtrade or whatever then I guess that would make sense then

John Lewis are good but I've never found anything in their sales that's worth buying.

John Lewis lost me as a customer when they started refusing to honour price match. They're really little wiggly worms and can fall off the face of the high street for all I care.

I love John Lewis. Never had any problems with them. All staff are very helpful and so is customer service. Price match works great and rarely has not worked. So all in all a gem of a company to be honest in today's competitive market.

I have successfully price matched with John Lewis numerous times.

Voted cold as there is no deal here... just someone saying some Star Wars stuff is reduced with no indication of prices or otherwise...

Heat added got hubby his anniversary pressie thanks op <3

You what? JL board members are leeching the place dry..

Retailers, manfacturers and customers all lying...........who knew :wink:

Would the Falcon be any good as a display item and not a toy or does it look plAsticy if your know what I mean, it's for my mancave.

i know I could probably look it up but I always wondered what their slogan meant; I feel a bit thick

yes I'd also heard recently on the news alot of retail companies have been started to struggle recently and john lewis is one that has cut back on their employee share scheme or was it bonuses or something like that