I just phoned T-Mobile/EE to get a PAC code.
I was asked why I wanted to leave. I told the young lady that I went with the Plusnet deal of unltd calls and txts and 2GB data for £7.50 as I wasn't getting a good deal with EE. (have been with T-Mobile / EE for years on a 700 min, unltd text and 1GB on 3G for £11). Last week the other half paid £57 for going 81 mins over the limit hence the move to Plusnet.
The young lady asked me to wait a minute. Then she came back with a deal which beat Plusnet by 1p with all the above features and 4G on a 12 month contract for £7.49. I thought for a few seconds then agreed to it.
You can get good deals with these people, just do your homework beforehand.
I phoned EE 2-3 days ago and was told that the closet they could get to the Plusnet deal was a £17.99 package. I tried one last time and it worked.
You must get through to the PAC code at retentions for this to work.
Good luck to all.
Latest comments (44)
DevK
14 Mar 17#44
I got this deal too. no questions asked!
just went through to the retentions dept and said I'd like to know what they can offer otherwise I'm going to the plusnet deal. the lady offered unltd mins/texts with 2gb data without batting an eye lid! £7.49.
jleee
6 Mar 17#43
This was the offer I was given from EE.
I told the young about the the 1000 mins, unltd text and 2gb data and she came back with that.
Sharpharp
6 Mar 17#42
Where is the Plusnet deal of unltd calls and txts and 2GB data for £7.50 ????
argosextra
2 Mar 172#3
I am on unlimited min, texts 20gb data on monthly contract paying £9.99 a month
jleee to argosextra
2 Mar 17#6
That is a very good deal too.
I think it's who you get on the phone when you ring in.
CS can be tricky at the best of times.
deepu25 to argosextra
2 Mar 17#7
how did you manage to get this?
mikepaterson to argosextra
3 Mar 17#24
that is excellent! I have to pay £15 for the same (feeling ripped off)
shanraja to argosextra
6 Mar 17#41
Whose that with ????
1lemon0
6 Mar 17#40
Worked for me on online chat at weekend, offered £17.99 mentioned not very competitive quoted plusnet deal then asked to hold = £7.49 job done gr8 deal for me as still have wifi calling.
greenandwhite
4 Mar 17#39
I was on a 2GB data, unlimited mins & txts plan with EE for years. I was paying 13 quid a month and was about 6 months into a 12 month contract. I saw iDMobile (Carphone Warehouse piggybacking on Three's network) were doing 5GB data & the rest for a tenner a month and phoned EE to tell them I wanted to leave and would pay any early termination fees and cited the above offer as the reason why. I didn't even get put through to retentions. The guy who answered my call immediately offered me the 4GB superfast 4GEE plan for 9.99/month. Seems to be one of many pre-planned offers EE have concocted to keep customers who intend to leave them. I'm happy with that cos I get great 4GEE reception here (100Mb/s download speed not uncommon) but feel like if they've been ripping me off for the years before. One call and within 5 minutes my contract with 6 months left to run is reduced by 3.00 and my data doubled.
facebook62
4 Mar 17#38
All very interesting, but what I find interesting is that EE is part of the BT Group and Plusnet is as well, that Plusnet use the EE network. Yet you have to go to such lengths to get a pricematch, and if it was not for the nature of avoiding change, would just move to Plusnet.
I have just gone through the same with broadband from EE not to BT but to Plusnet as it was better deal, but why does one company have so many options and seem to compete with themselves?
Ripperoo
3 Mar 17#37
That's a pretty good deal then. When I rang for my PAC code the best they would offer was £10.99 for 30-day rolling contract or £8.99 for 12 month contract (same tarriff specs). Maybe try them again in a day or two.
jleee
3 Mar 17#36
I rang EE yesterday to ask for my PAC code. I was asked why I wanted to leave. When I told EE cs why, she gave me this deal.
Ripperoo
3 Mar 17#35
Are you sure you mean Unlimited Calls + Unlimited Texts + 2GB Data for £7.50?
If so, how did you get that?
I'm a Plusnet customer, so get the 'Mates Rates' offer, which is essentially just double data for existing broadband customers on tariffs above £7.50.
But unlimited calls aren't included until you reach the £15 tariff (Unlimited Minutes + Unlimited Texts + 8GB Data).
I currently have the £10 SIM (1500 Minutes + Unlimited Texts + 4GB Data) for my son and am considering going moving two EE numbers (mine & wife's) over to Plusnet too and EE couldn't even come close to what I said Plusnet were offering (due to the 'Mates Rates' double data I guess).
bobothebear
3 Mar 17#34
I've just spoke to the online chat in the Online shop and been offered the same. Didnt even have to say want to leave.
Just said Plusnet are offering this
alex_uk
3 Mar 17#33
retention is not deal for everyone as this is not available for everyone!!! I reported post, as it's misleading.
apswfc
3 Mar 17#32
Got same deal as op a couple of weeks ago. £7.49 with a 12 month contract. 2GB 4G data, unltd texts and calls. Just called retentions and was offered it straight away.
graigddu1
3 Mar 17#19
I would suggest a phone call to ee,got a sim only unlimited calls,texts,2GB for £10,called a couple of weeks later as BT had a better deal,got an extra 3GB for free,
halecrater to graigddu1
3 Mar 17#31
How did you do this? Was it a new contract you took out? What did you say?
halecrater
3 Mar 17#30
My wife ended her contract this morning with EE and later called for her PAC code. She asked about this deal but was told it ended yesterday?!?? Instead they offered her unlimited texts and calls plus 3Gb data for r 12 month contract at £8.49 which she went for. Basically £1 more per month for extra 1Gb so pleased.
ashh150
3 Mar 17#29
Yes i had this too last week or the week before, asked for pac code, offered me a **** deal to stay with them. Retentions team rang me back the next day 7.49£ 12 months as above
r2mahara
3 Mar 17#28
"I told the young lady that I went with the Plusnet deal of unltd calls and txts and 2GB data for £7.50"
where is this deal? Asking because
Tonesav
3 Mar 17#27
I hate to say it but EE have always changed there prices every March in line with inflation and to there credit they tell you this when the contract is taken out its never Been any different well since 2010
Azurren
3 Mar 17#26
So.. Do EE price-hike SIM only contracts every 6 months too? Maybe something to keep in mind before settling :l
zeberdys
3 Mar 171#18
I got 1gb 1000mins ultd text for 4.99 0n 12 month contract
mikepaterson to zeberdys
3 Mar 17#25
I got the same for my son
Jabaltariq
3 Mar 172#23
I'll probably get shot down for this, but I find the "price match" policies slightly unpalatable.
If a company is not willing to do the same deal on it's own initiative but then decides to price match to prevent someone going to the company that is willing to offer the best deal in the first place.
I suppose things such as cell reception and/or customer service do come in to the equation but. Would it not be better to go with the one that has the offer on, in the first place?
The only time say EE could really do better is if they were to offer the same deal to those still in a contract.
rosan13
2 Mar 172#2
My contract will be up end of this month. I had a quick browse here earlier, saw 20gb + unltd mins and text offer for £15.
Asked retention team to match it, took a minute for their reply. Got back with 20gb + unlt txts mins + 500mb eu roaming all for £15.
Happily accepted :smile:
jleee to rosan13
2 Mar 171#5
That is a good deal too.
Wife doesn't use the phone much. I say much, then she goes and gets a £57 bill. LOL.
royaltee to rosan13
2 Mar 17#8
Wheres the £15 20gb deal?
royaltee to rosan13
3 Mar 17#22
None of the deals mentioned with virgin and three in order to negotiate the £15 deal still exist so I don't understand what they are matching
sprite127594
3 Mar 17#21
need to ring
rdbradshaw
3 Mar 17#20
They offerd me £100 instant cashback but turned it down because I was getting a better deal with mobile phones direct
daudiamd
3 Mar 17#17
Ok will do, thanks
daudiamd
3 Mar 171#15
Anyone know if Tesco mobile do good retention deals? Will call up later but wanted to know what to expect in advance, guess it depends who you speak to.
jleee to daudiamd
3 Mar 17#16
Your better off saying that you rang so and so and they have offered you a deal. Do you homework first though. Good luck.
dan5
3 Mar 17#14
I got 3Gb data, unlimited minutes and text, £8.49 a month.
andiwall
2 Mar 17#13
It does all depend on who you talk to and you have to be a little hard nosed about it and request the PAC code, I did that and they rang back and offered unltd mins, unltd texts, 5GB of double speed 4G data and 15 picture messages a month for £8.99 but it is all about waiting for the call back from retentions.
shabbird
2 Mar 171#12
Got the same deal for £5.50 but involves claiming cashback. Still a good deal as I was never
offered this by retention.
woldranger
2 Mar 17#11
OP, as you're new I doubt you'd have thought to add it, but could you please put "retention" in the title as has been mentioned, this isn't a deal that just anyone can get, ie it's not advertised. It's a handy heads up to people.
joon79
2 Mar 17#10
I got this same deal a couple of weeks ago. Just spoke to their retentions department and they offered it straight up.. same deal with 4GB of data instead was £9.99.
Not a deal available to everyone .. i.e. Current customers and it's also not available for new customers.
sydney871
2 Mar 17#1
I rang them up a couple of weeks ago requesting a PAC code and the best they could offer at that time for the same package as yours was £8.50. I refused and got my code which has to be used within a month. I might ring them again to see if they can offer me the same deal or go for the e2save cashback deal which works out at £5.50 down from £17.99.
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
![[Xbox One] Q. u. b. e: Director's Cut on Deals with Gold](/images/topics/208716_1.jpg)
Opening post
First post here so be gentle please. LOL
I just phoned T-Mobile/EE to get a PAC code.
I was asked why I wanted to leave. I told the young lady that I went with the Plusnet deal of unltd calls and txts and 2GB data for £7.50 as I wasn't getting a good deal with EE. (have been with T-Mobile / EE for years on a 700 min, unltd text and 1GB on 3G for £11). Last week the other half paid £57 for going 81 mins over the limit hence the move to Plusnet.
The young lady asked me to wait a minute. Then she came back with a deal which beat Plusnet by 1p with all the above features and 4G on a 12 month contract for £7.49. I thought for a few seconds then agreed to it.
You can get good deals with these people, just do your homework beforehand.
I phoned EE 2-3 days ago and was told that the closet they could get to the Plusnet deal was a £17.99 package. I tried one last time and it worked.
You must get through to the PAC code at retentions for this to work.
Good luck to all.
Latest comments (44)
just went through to the retentions dept and said I'd like to know what they can offer otherwise I'm going to the plusnet deal. the lady offered unltd mins/texts with 2gb data without batting an eye lid! £7.49.
I told the young about the the 1000 mins, unltd text and 2gb data and she came back with that.
I think it's who you get on the phone when you ring in.
CS can be tricky at the best of times.
I have just gone through the same with broadband from EE not to BT but to Plusnet as it was better deal, but why does one company have so many options and seem to compete with themselves?
If so, how did you get that?
I'm a Plusnet customer, so get the 'Mates Rates' offer, which is essentially just double data for existing broadband customers on tariffs above £7.50.
But unlimited calls aren't included until you reach the £15 tariff (Unlimited Minutes + Unlimited Texts + 8GB Data).
I currently have the £10 SIM (1500 Minutes + Unlimited Texts + 4GB Data) for my son and am considering going moving two EE numbers (mine & wife's) over to Plusnet too and EE couldn't even come close to what I said Plusnet were offering (due to the 'Mates Rates' double data I guess).
Just said Plusnet are offering this
where is this deal? Asking because
If a company is not willing to do the same deal on it's own initiative but then decides to price match to prevent someone going to the company that is willing to offer the best deal in the first place.
I suppose things such as cell reception and/or customer service do come in to the equation but. Would it not be better to go with the one that has the offer on, in the first place?
The only time say EE could really do better is if they were to offer the same deal to those still in a contract.
Asked retention team to match it, took a minute for their reply. Got back with 20gb + unlt txts mins + 500mb eu roaming all for £15.
Happily accepted :smile:
Wife doesn't use the phone much. I say much, then she goes and gets a £57 bill. LOL.
offered this by retention.