Heat Buzz

I almost wish that I didn't already own the game, so that I could take advantage of this great price. :laughing:

For those who gameshare on xbox one this can be had for £14.85 (£7.43 each) from the xbox one store

Same here :smiley:

I told paypal about the no seal and broken case and poor service and I said I don't want to deal with them.

PayPal have given me the money for the game (and let me keep the game) to keep me happy and to avoid setting up a dispute and sending game back etc. I am very happy.

Got the game today (2 days late). Also had no plastic shrink wrap which makes me think it's been used as case has some scratches which ruins the experience.

Its not worth my time sending back and probably waiting another two weeks for it..

Just report it as delivered damaged, if they want a return they will have to pay for it.

I finally got the game, IT HAS NO SEAL AND THE PLASTIC THAT HOLDS THE DISC IS ALL SMASHED INSIDE. I am going to ask paypal that they just give me the game for free for all this hassle....

Same, mine finally got dispatched yesterday apparently, but hasn't arrived today.

Mine has apparently been dispatched...

I'm assuming you've all seen this haha...

TYPICAL!

http://www.hotukdeals.com/deals/xbox-one-games-with-gold-march-includes-borderlands-2-evolve-ue-heavy-weapon-layers-2622160

Notice this is now back in stock at £39.99... Still not had a dispatch email or the game. Going to get in contact with Paypal

Same here

Out of stock everywhere near me for Argos :disappointed:

Its time to admit that I've been a failure haha.
I've mailed them twice to complain, and it turns out that because my PayPal account is registered to a different email, THAT is where all the detail has been going to. This is an account i just don't use and have over 6k unread emails!!

I've found the confirmation, the shipping confirmation (17/02) and ive had two replies from 2K to confirm it all went through properly and my game is on its way.
Nothing arrived with todays post so I expect it should be here tomorrow/Thurs.

Taxi for G Dog.

Spencer - I'd just cancel it mate and grab it from Argos for £11.99. Not worth the hassle for the sake of a quid or two IMO.

emailed the company today as still no game. Got the same generic email back that others have mentioned above. Went through paypal to reclaim my money. Poor , poor, poor customer service.

This is the third different date they have told me it would be in stock.

"We apologize for the inconvenience; unfortunately the product that you
ordered is currently out of stock. Although we do not have an estimated
arrival date, we are working to obtain more stock as soon as possible.

However, we estimate it will be back in stock and shipping out on
February 21, 2017."

I think a chimpanzee could manage stock better than these guys.

Can anyone else actually view their order?

I click on "Order Look Up" and it opens a new window, but gives me no info about how to check status of an order.
Also, when I raised a new ticket, it failed to match my email address and order number.

Something really odd is going on here...

I think I may cancel via the PayPal complaints option, and just pick it up at Argos for £11.99.
Its not worth all this extra hassle!

Still nothing...

I can't even check my order any more.
I have a feeling they cancelled it or it didn't go through properly... Still been charged via PayPal however.

finally after a few days the status changed on my order. When I checked previously I had the option to "process cancellation" but now that has disappeared so assuming that my order has been shipped - would make sense after @spencerasmith saying above that restock on 17th. Hopefully order will arrive in 1st half of the week.

Despite receipt and dispatch both stating "download" - the disc turned up this afternoon!

Finally got a ticket reply. Perfect. See below.

"Thank you for contacting the 2K Store.

We apologize for the inconvenience this may cause. We have initiated a
partial refund for the shipping costs in the amount of GBP3.99 to
compensate for the delay encountered.

We show that at the time you placed an order, the Borderlands Handsome
Collection was out of stock and we see that the estimated restock date
will be on the 17th of February 2017. You will receive a separate
notification email when your order ships.

We appreciate your patience and interest in our product.

In an effort to continuously improve the customer experience, we would
like your feedback through a brief survey. It should only take a few
minutes of your time."

I guess my constant badgering was worth it for a partial refund. Still no shipping email though.

Same here buzz installing mine now :smiley:

Just to update. I've just been informed mine arrived today. Ive received no despatch notifications or order confirmations.

Dispatch email received an hour ago here, only paid for standard delivery. Bought at 7.30pm on the 14th.

Id check your emails now mate, my brother ordered yesterday and has just received a dispatch email?

Yeah any decent company would have let us know. But given that their only customer service is an online ticket (which I filled out 2 days ago and they have ignored me) and that they have no customer service telephone line, they probably don't give to damns because they have all of our money already.

I have since raised a ticket purely based on how many of you guys are also in the dark. I'll update IF I get a reply!

Maybe, they should either advise of stock issues or refund though. Maybe they are expecting more by the end of the week though so decided to wait until today to update? Hopefully we will all receive them anyway.

I reckon they ran out of stock but kept taking orders by mistake. If you look at the website they have stopped selling it...

​Yep mine says boxed shipment, but still no sign of it in the mail.

I ordered for PS4, my email order confirmation is all I have had and says download, but if I log onto their website using the order number and password in the confirmation (here), it shows the order and says boxed shipment, the invoice also clearly says "Boxed Shipment". However it is not showing as shipped anywhere.

Mine was on the XB1 console.
On my invoice receipt it mentions a boxed copy.
If it were me, and I'd paid for one day delivery and then received a download... I'd be super p***ed!

What platform did you order it for? I have a confirmation email which says "download", despite ordering a physical copy.

I'm mostly **** off because I paid for 1 day delivery (track and trace) because I have a week off this week. Wouldn't have paid extra if it wasn't going to be shipped ASAP...

Still nothing on my end. No order confirmation email, nor a dispatch email.
I did however get the invoice with an order number so I'm kinda baffled...

I ordered on tuesday 1pm and got the email dispatch at 5.15pm same day

Thanks for this. What day did you order? I have just seen on their website they are out of stock. I reckon they ran out of stock and kept selling it...

Got my dispatch on day of order, had to check my junk email, does say 'download' so if i got a code or disc i have no idea, ive blanked out my personal details for obvious reasons

Watching with interest. Seems very poor, and PayPal are a godsend when it comes to stuff like this.

I am tempted to issue a chargeback. I have spoke to 2k support, sent in a ticket and phoned Digital River Island Ltd and no-one wants to help. They don't deserve my money if they have 0 customer service and will not tell me if and when it is being shipped.

Edit: Just spoke to paypal and they have chased them up and asked for immediate shipping and questioned what the problem is.

​still nothing in my email

I haven't even had an email to say its all on order. I got my invoice, but that was it.

So no one has actually had this dispatched?

Lolz. Should have read these comments before committing this morning!
My order screen is still up, and mine says "Boxed Shipment".

Also a note about the shipping fee - I had the same issues as everyone else yesterday i.e. it showed as one cost, and then increased when you went via PayPal.
I tried today, and clicked "CHECK OUT" instead, before using the PayPal option at the bottom. It all went through at £10.98.

This is a joke, I paid for 1 day delivery. They have no phone customer service, the twitter team can't help and they took 1 day to reply to my ticket and all they said was it should have been dispatched already. It hasn't been dispatched though, because I paid for track and trace and they should send an email confirmation.

My receipt stated download.

​Yes, showed physical there and download in email.

No despatch emails.

Interesting. Did your receipt (if you noticed) display physical (as mine did in the image earlier) or download?

I too haven't received any email confirmations.

excellent!! cheers!!

mine showing download although I chose physical hmm

To answer my own question my has shipped as the "download".

I ordered yesterday morning on 1 day delivery and have had no confirmation of shipping. Has anyone actually received the game?

What a game this is! Iv lost countless hours on this. A must buy that's for sure. Split screen with 2-3 friends is the best. Me and my buddies racked up over 70 hours each.

Move your sofa up close just like you did with goldeneye on the N64. And prepare to lose hours...and friends when they take the rare weapons that drop.

Cannot recommend enough.

Nearly as cheap as the 10 quid I got it for from Asda about a year and a half ago lol god what a deal that was looking back

​Some issues using mobile data on three network. But it worked on desktop chrome. Thanks :smiley:

ps4 out of stock! :disappointed:

Is this disc?

good price!

Now OOS! (On PS4 at least.)

So tempted to buy this even though I've played these games to death, think I have most if not all the DLC too

Managed to get it for £10.38.

After adding it to the basket i clicked on 'checkout' not Paypal, it then gives an option to checkout via paypal anyway and so got it for the price !

Hopefully this works for you guys

Weird, first time through was showing as £9.98 all the way through to Paypal until it sent me back to the 2K site to complete the order. now showing as £11.17 all the time. Urgh.

Lol, this is just weird. PayPal page shows whatever checkout showed, so fresh with clear cookies is showing £1.99 postage, then when redirected to original site it goes up to £3.82, if I then go all the way back to first page and click the basket it shows £3.82 postage, if I clear the basket and add the item again, £3.18 postage until clicked through PayPal and then £3.82 postage again. Both console versions together shows £3.98 postage initially then goes up to £4.09.

Update. I've now purchased to see :smile:

Invoice shows :



Thanks.

Is your PayPal page showing £3.82 postage? I'm just trying again on Chrome (previously on Safari) and PayPal is showing the same price as the earlier quoted £2.39 P&P price.



Again, to the last method of payment (note the different order reference number to show two seperate attempts)



£10.38 all in. I will point out that the next screen is order confirmation.

Clear cookies, try again, £1.99 at checkout, get to final stage and £3.82 again. Tried Chrome instead, same. Paying with PayPal and credit card funding.

hmm at final checkout and its charging me £3.82 for royal mail delivery, making the total £11.81.... maybe it does calculate based on where you live in the UK

Yep, I'm a £3.82 p&p person to. How random...

Strange. I know 2K can be a bit of a nightmare with P&P prices. But I've just ran it through checkout again (as imaged above) and it took me to the last step (the furthest I could go without buying it) for £10.38 :disappointed:

Nope, had just the one game in basket, updated my original comment with prices showing with both console versions in basket together as well.

Have you accidently added anything else mate? Postage increases per item with 2K.

How odd, shipping is showing as £3.18 at checkout and £3.82 for me once I get back to the final confirmation page? I am mainland UK as well, or with both PS4 and Xbox One versions in cart together, £4.09 at checkout and the same at final confirmation.

Just to add. They also have three Pop! figures reduced to £3.99 each.

Handsome Jack
Mad Moxxi
Psycho

Be aware that 2K increase price of postage by items added, though.

what are those countries in () ?

It worries me that you're after 2.5 hearts/people

showing other countries for me too

I almost wish that I didn't already own the game, so that I could take advantage of this great price. :laughing:

Is that the deal link? The one I'm using is...

http://store.2k.com/store/Tk22k/en_GB/pd/productID.315792400

en_GB

I've ordered from 2K before. It's a $9.99 sale. Showing as £7.99 on UK store. I don't think there's any worries :smiley:

http://store.2k.com/store/Tk22k/en_IE/pd/productID.315805700

Borderlands: The Handsome Collection (Poland, Czech Republic & Hungary)

Great price paid £11.99 at argos

I'm still on it. Back Friday :smile:

Just spotted this and thought it was worth a share.

Thanks buzz you too, you enjoy your week away? Ive just bought using card and it was £2.39 p&p so not a paypal fee as i thought it may of been, many wouldn't of noticed the change in the checkout

Aye, possibly. I've just tried again. It does show as £9.98 until you proceed to PayPal. Happy days if you can grab it 40p cheaper, though.

Meant to say. Happy Valentines Day you lovely lot <3

Strange as mine is £9.98, maybe a paypal fee?

Shows as £9.98 all in for me as shipping is £1.99? I am probably missing something though....

Delivery by Royal Mail is showing as £1.99 for me on ps4, so £9.98 all in

For those who gameshare on xbox one this can be had for £14.85 (£7.43 each) from the xbox one store

Xbox one link - https://www.microsoft.com/en-GB/store/p/Borderlands:-The-Handsome-Collection/C4DQHRNN1ZN5