I used to run the helpdesk for Hitachi (it's outsourced to my old employer) and I can tell you we were just as frustrated. The bottom line is that Argos own exclusive rights to the Hitachi name for TVs - you cannot buy them anywhere else (officially) - so it's Argos that have to deal with any hardware issues (as is the case with most HW companies tbf). As others have mentioned, it's not even a Hitachi TV - they don't make TVs anymore, Argos own the right to badge a Vestel up as Hitachi.
In terms of technical support (beyond just the standard help) there was nothing we could do except log the tickets and send them to our Account Manager...I think the only thing we ever got them to do was send us a bunch of HDMI > DVI adapters that their earliest HD [ready] TVs needed in order to take an HDMI input.
I left the company over 4 years ago so perhaps it's changed since then, but I imagine it's much the same - again though, we were just as annoyed as the customers calling in. I know that doesn't help you but I did just want to let you know that the people you spoke to (assuming it was in the last 6 or so years) were also frustrated at how little power we had.
ElGato to LOUGHBORO.GUY
9 Feb 174#13
...Run for your life.
All comments (53)
accvio
9 Feb 172#1
Good price indeed. Just bear in mind that it won't be the Hitachi quality of old, but probably another Vestel TV.
I still haven't forgiven Hitachi for their refusal to help with the endless problems I had with a Hitachi / Vestel TV.
sh20 to accvio
9 Feb 174#15
I used to run the helpdesk for Hitachi (it's outsourced to my old employer) and I can tell you we were just as frustrated. The bottom line is that Argos own exclusive rights to the Hitachi name for TVs - you cannot buy them anywhere else (officially) - so it's Argos that have to deal with any hardware issues (as is the case with most HW companies tbf). As others have mentioned, it's not even a Hitachi TV - they don't make TVs anymore, Argos own the right to badge a Vestel up as Hitachi.
In terms of technical support (beyond just the standard help) there was nothing we could do except log the tickets and send them to our Account Manager...I think the only thing we ever got them to do was send us a bunch of HDMI > DVI adapters that their earliest HD [ready] TVs needed in order to take an HDMI input.
I left the company over 4 years ago so perhaps it's changed since then, but I imagine it's much the same - again though, we were just as annoyed as the customers calling in. I know that doesn't help you but I did just want to let you know that the people you spoke to (assuming it was in the last 6 or so years) were also frustrated at how little power we had.
caspre12
9 Feb 17#2
does it support Netflix 4k does anyone know?
Dabstar to caspre12
9 Feb 171#3
can't see why not, Netflix app installed should do 4k
Dealdealluvadeal to caspre12
9 Feb 171#4
The description on Argos page says it does have netflix. Yes it is a Vestel tv, not the best, but price will be a big factor in peoples choices. I have a Finlux "vestel" tv which has probably very similar specs and its Netflix is 4k
caspre12
9 Feb 17#5
I take it its the same quality at the asda 55" for £349
Dealdealluvadeal to caspre12
9 Feb 172#6
From googleing I believe these are Vestel sets as well, so will be similar quality. These tvs are not terrible for the price, the main problem for me is reliablity but you could be lucky. As I would be more afraid of having problems than a more expensive brand, I would consider where I purchase the tv, who will sort out any problems easier, without fuss, without going through the manufacturer etc.
LOUGHBORO.GUY
9 Feb 171#7
Run to the hills
ElGato to LOUGHBORO.GUY
9 Feb 174#13
...Run for your life.
FamilyGuy67
9 Feb 17#8
I bought the 43" model last year the apps side of it is complete **** i use it in the bedroom with now tv plugged in....
jameshothothot
9 Feb 17#9
i am put off by these. i had a gorgeous 1080p samsung 22" I got from amazon. was great for computers. then I smashed it so got a "toshiba" same size screen 1080p but text is illegible on all settings vs crystal clear on the samsung. The "toshiba" was Vestel and so I am scarred by that. If you can see it and test it out then great but once bitten, twice shy.
jameshothothot to jameshothothot
9 Feb 17#10
ps my use for tvs is for computing and gaming and occasional netflix. I currently use a samsung 46" tv and wonderful but only 1080p
jameshothothot to jameshothothot
9 Feb 17#11
i had a Dixon's own brand which are similar in performance to the toshiba one too so same low quality displays
3guesses to jameshothothot
9 Feb 171#19
I use a cheap 1080p DigiMate 22" TV for my computer monitor. The display is fuzzy using HDMI, but perfect using VGA. I found the same thing with my 1080p Fujitsu 22" monitor. Never did get round to finding out why the HDMI display was so bad, but if your Toshiba has a VGA connector, try using that instead of HDMI.
Harlequinuk
9 Feb 17#12
Netflix 4k works well , so does you tube - but support is no existent as is trying to get any new apps - nothing at all about amazon video sadly
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In terms of technical support (beyond just the standard help) there was nothing we could do except log the tickets and send them to our Account Manager...I think the only thing we ever got them to do was send us a bunch of HDMI > DVI adapters that their earliest HD [ready] TVs needed in order to take an HDMI input.
I left the company over 4 years ago so perhaps it's changed since then, but I imagine it's much the same - again though, we were just as annoyed as the customers calling in. I know that doesn't help you but I did just want to let you know that the people you spoke to (assuming it was in the last 6 or so years) were also frustrated at how little power we had.
All comments (53)
I still haven't forgiven Hitachi for their refusal to help with the endless problems I had with a Hitachi / Vestel TV.
In terms of technical support (beyond just the standard help) there was nothing we could do except log the tickets and send them to our Account Manager...I think the only thing we ever got them to do was send us a bunch of HDMI > DVI adapters that their earliest HD [ready] TVs needed in order to take an HDMI input.
I left the company over 4 years ago so perhaps it's changed since then, but I imagine it's much the same - again though, we were just as annoyed as the customers calling in. I know that doesn't help you but I did just want to let you know that the people you spoke to (assuming it was in the last 6 or so years) were also frustrated at how little power we had.