Possible claim via your payment method (card/paypal...)?
lord_trumpington
14 Feb 17#46
They still said I was liable to pay postage costs despite the error being theirs. I wasn't happy at the time and discovered that I am not an exception case with this supplier. This would appear to back up the claims of others on here that their customer service is s**t.
lord_trumpington
14 Feb 17#44
I ordered a pair of advertised size 9 diving boots and when they arrived they were actually UK size 8.5, which were (not surprisingly) too small. The £3.50 returns charge still applied despite my protestations.....I will never buy from them again.
alanbeenthere to lord_trumpington
14 Feb 17#45
As this is their error you should not be paying anything.
Have you asked for the correct goods to be sent to you?
be2b70
14 Feb 171#43
Worst customer service, they not willing to listen to your story and stick to their strict policies. Never buy online from them again.
SvenVA
14 Feb 17#42
This sale has been running for too long, they need to update their stock :neutral_face:
njdbaxter
26 Jan 17#41
sizes are hit and miss
i have last season dark voices zipped hood in S, size it good, slight loose feel to it.
Got the newer dark voices hoodie, going by pictures on the website it looked as if they just changed the colour and the badge on the left side pocket. But appears to be off lesser quality and tighter fitting. Really is no consistency in their sizes, but there clothes can look good, pity most of these highstreet stores have vanished
Monkeybumcheeks
26 Jan 17#40
Wow, this is such an amazing deal......not.
Any chance it can be removed from the front page....a joke's a joke.
hugekebab
22 Jan 17#39
Asked the woman in the post office for cheapest possible
shug119
22 Jan 17#38
Same boat , 4 t shirts 1 ok , other 3 not good, what post did you return by. ?
hugekebab
22 Jan 171#37
£6.25 for three light cotton t shirts in a plastic bag wrapping. I sent it the cheapest possible way. Will never buy from Quiksilver again, paid returns is one thing, but a belgian postal address is unacceptable and honestly, I'm not even sure if that is against regs.
Faba1993
22 Jan 17#36
:O thats good to know!
anyway heat added for great deal op :smiley:
mr2000
18 Jan 17#33
Good find OP but I've had to vote cold as a protest against their Refund Policy - I got stung big time in sending a couple of pairs of shoes back to Belgium
MrBeatnik to mr2000
18 Jan 17#35
Quite a lot of places will get you to pay for return, it's fairly standard. Belgium is a bit more, but people should always check the rules before buying... Sometimes easier to resell on eBay :sunglasses:
Faba1993
18 Jan 17#34
wow :O didnt know that. appreciate the info....
op heat added :smiley:
IanElk
18 Jan 17#32
Thanks - just ordered a few bits - good deal! :smiley:
2minutenoodles
16 Jan 17#31
Cheers! just ordered with TCB @ 11.5% too :smile:
ThrobsBlackHat
14 Jan 17#30
yep. I'm up somewhere near £4k on cashback websites. Astonishing really. But discount codes do mess it up.
mikegrath
14 Jan 17#29
good deal heat from me 2 sweatshirts and a shirt for 70 quid : )
Flombard
14 Jan 17#28
Just a tip off, if you chose to ignore it that's fine by me. Don't complain about the £12 return fee though if they don't fit
Flombard
13 Jan 17#24
Last time I bought from them the trainers were way too small. They got me to photograph the trainer next to a ruler and said they were fine. How they can tell the internal size with an external measurement I'll never know. They don't comply with Distance Selling Regs even though I copied and pasted them many other customers complaints about the sizing and poor quality. Putting it on here is a good way to get rid of their faulty stock banking that UK customers won't want to pay the return post and will lump it.
njdbaxter to Flombard
14 Jan 17#27
sizes of shoes differ depending on brand.
I have been a size 9 for 15 years. all trainers i get like nike/addidas have always been a size 9, and with 8/8.5 being way to small
recently, the sketchers memory foam sole shoes i bought are a size 8.5, actual size 8 fitted but guy said feet can swell due to heat so get 8.5.
wanted a pair of clacks shoes, ones that lace up high, like hi tops. They were similar shape to the sketchers so ordered 8.5, and there is a bit off room left so possibly could of got an 8.
my two recent adidas trainers and a nike pair of trainers i have all got in a size 9
so by your logic one of these must have faulty stock then.
if you go from one brand to another the size can vary
sometime a brand can vary on size as well, depending on the country where they were made
ThrobsBlackHat
13 Jan 17#18
I am always a bit nervous of doing cashback websites and the extra codes
alanbeenthere to ThrobsBlackHat
13 Jan 171#19
Quidco has just tracked to my account.... getting paid is another story.
:smiley:
Norma Snockers to ThrobsBlackHat
14 Jan 17#26
Treat cashback as a bonus if it happens, don't rely on it. However it has worked in the majority of cases for me, I've received almost £2500 across Quidco/TCB since I've started. Using a money off code sometimes gets a declined cashback.
zangana
14 Jan 17#25
5 T's for £48, with free delivery and hopefully Quidco. HEAT!
njdbaxter
13 Jan 17#23
Good find but sizes can be hit and miss.
have the dark voices zipped hoodie in S, great fit, so order another 2 items, think the essentials range, one zipped hoodie and one pull over hoodie, both in S, but smaller fitting than the dark voices hoodie. fit as long as i wear a short t-shirt underneath, if i wear a long sleeve t-shirt underneath, the hoodies dont fit in the arms
fire_emblem
13 Jan 17#22
So far in the past, I have only bought a backpack and a suitcase from the Quiksilver website, but I must say the quality of those two products are top-notch. Here's some warmth!
lionwheeler
13 Jan 17#21
Ordered a wetsuit and two T's yesterday. Have bought on the last three occasions when codes can be stacked. Have had some great buy's, wearing my Q's shirts now from previous purchases. N.B as Quicksilver is the Men's and boys shop the same codes work with Roxy for girls and women: http://www.roxy-uk.co.uk/#?camp=ppc_rx_gb-en_e_google_ongoing_ppctxt_ctxt-ex_all_-_brand
lionwheeler
13 Jan 17#20
Ordered a wetsuit and two T's yesterday. Have bought on the last three occasions when codes can be stacked. Have had some great buy's, wearing my Q's shirts now from previous purchases. N.B as Quicksilver is the Men's and boys shop the same codes work with Roxy for girls and women: http://www.roxy-uk.co.uk/#?camp=ppc_rx_gb-en_e_google_ongoing_ppctxt_ctxt-ex_all_-_brand
plane_boy2000
13 Jan 17#16
Can you pay by paypal and take advantage of their free returns offer?
alanbeenthere to plane_boy2000
13 Jan 17#17
You can check out as guest with paypal... not sure about the returns bit though as I've not looked into it.
alanbeenthere
13 Jan 17#15
Thanks, just got 3 T's.
Quidco as well.
:smiley:
Babbler
13 Jan 17#14
Good quality... but animal good too and they are very similar style wise... UK based and FREE returns to the UK :smiley:. (+ up to 70% off :smiley:)
alanbeenthere
12 Jan 17#10
Are these T's decent or have they moved to that crap lightweight material ala sportsdirect style?
Tequila to alanbeenthere
13 Jan 171#13
Quicksilver is still good quality. :wink:
hugekebab
12 Jan 17#11
dammit op I just spent £60
ihatebingo to hugekebab
13 Jan 17#12
:disappointed:
lump
12 Jan 17#9
Funnily enough we have one in Milton Keynes, in the snow dome, but I never thought of that.
lump
12 Jan 171#8
It was a while back now, but I think it was about £12.
It's the same returns for purchases from their eBay shop.
toxicnerve
12 Jan 17#7
Out of interest, wow much did your return cost?
noddle36
12 Jan 17#6
Yes that's right, not sure if you can return to the shop on the high street but not many around anymore.
lump
12 Jan 171#5
From past experience, you have to send the returns to Belguim I think, so not cheap
shug119
12 Jan 17#4
Cheers 4 t-shirts for £35.23. plus poss 11.5 % T.C.B.
shug119
12 Jan 17#2
Good find, whats return policy ?
noddle36 to shug119
12 Jan 171#3
I just had a quick look and it says you have 30 days of receiving items and have to pay yourself to return items except if they are faulty.
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
![[Xbox One] Q. u. b. e: Director's Cut on Deals with Gold](/images/topics/208716_1.jpg)
Opening post
Delivery is £3.50 but if you spend more than £35 you get this free.
Returns are at your own expense and must be sent to Belgium.
- hugekebab
Latest comments (48)
http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations#returning-faulty-goods
Possible claim via your payment method (card/paypal...)?
Have you asked for the correct goods to be sent to you?
i have last season dark voices zipped hood in S, size it good, slight loose feel to it.
Got the newer dark voices hoodie, going by pictures on the website it looked as if they just changed the colour and the badge on the left side pocket. But appears to be off lesser quality and tighter fitting. Really is no consistency in their sizes, but there clothes can look good, pity most of these highstreet stores have vanished
Any chance it can be removed from the front page....a joke's a joke.
anyway heat added for great deal op :smiley:
op heat added :smiley:
I have been a size 9 for 15 years. all trainers i get like nike/addidas have always been a size 9, and with 8/8.5 being way to small
recently, the sketchers memory foam sole shoes i bought are a size 8.5, actual size 8 fitted but guy said feet can swell due to heat so get 8.5.
wanted a pair of clacks shoes, ones that lace up high, like hi tops. They were similar shape to the sketchers so ordered 8.5, and there is a bit off room left so possibly could of got an 8.
my two recent adidas trainers and a nike pair of trainers i have all got in a size 9
so by your logic one of these must have faulty stock then.
if you go from one brand to another the size can vary
sometime a brand can vary on size as well, depending on the country where they were made
:smiley:
have the dark voices zipped hoodie in S, great fit, so order another 2 items, think the essentials range, one zipped hoodie and one pull over hoodie, both in S, but smaller fitting than the dark voices hoodie. fit as long as i wear a short t-shirt underneath, if i wear a long sleeve t-shirt underneath, the hoodies dont fit in the arms
http://www.roxy-uk.co.uk/#?camp=ppc_rx_gb-en_e_google_ongoing_ppctxt_ctxt-ex_all_-_brand
http://www.roxy-uk.co.uk/#?camp=ppc_rx_gb-en_e_google_ongoing_ppctxt_ctxt-ex_all_-_brand
Quidco as well.
:smiley:
It's the same returns for purchases from their eBay shop.
http://www.quiksilver.co.uk/customer-service-returns.html