just took my old one out and smashed it up in the garden with a sledge hammer so that it will fit in my car for taking to the dump
surely they cant back track on this once I've paid can they?

I have ordered one, if I get it, I will use it to cook and eat my hat. :confused:

Official the best deal I've ever had on HUKD, and I've had a few

​it never turned up.

That's fab let us know if it turns up!

​I had a text to say my goods are on the way and driver will be with me within the hour? surely that means the goods have been dispatched and contract made??

​remember, large corporations like this will screw you over the first moment they can. have you tried claiming off insurance with tesco for something genuinely? they will try and trip you up or find every loophole to screw you over with. I think it's fine for a dodgy burglary claim where a 2 ps4 consoles and 6 laptops are being claimed for, but someone with some kind of medical insurance claim....

​see below

my initial email

Good morning


Please can you explain how you cancelled my order taking into account your terms and conditions. 

First of all, the item was not priced at £1, or a price which can be perceived as a mistake to the reasonable person, Tesco do have discounted items where prices are reduced significantly and the item in question would be perceived as reduced. 


Per section 13 of Tesco Terms & Conditions the following is stated;


"Our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order."


My card was charged and the order was passed on to Hotpoint who made contact with me to arrange a delivery date. This is a strong indication a purchase contract was made.


I would either like my cooker or would like goodwill compensation  which I can use on Tesco Direct, or any Tesco store.

full email

Thank you for responding to my colleague Tracy's email and I hope you do not mind me responding on her behalf as she is out of the business at the moment.

I can conform I have now process the £15 gesture of goodwill this morning.

You will receive two email confirmations of this and the funds will be showing as £5 and £10 back to your bank account within the next 3 to 5 working days.

Do not hesitate to get back in touch if we can assist you in the future.

Kind regards

Alison Smith

Tesco Direct Customer Services
Tesco Customer Engagement Centre

Which email address did you use?

I moaned and got a "we're so sorry" email but sod all else.

Our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order.

http://www.tesco.com/help/terms-and-conditions/

£15 is better than nothing i suppose (the cooker would've been better :--) )
did you reply to the cancellation emails or did you email someone higher up the chain?

I moaned about this and they just sent me £15 as goodwill. not bad for a 30 second email moan.

I can conform I have now process the £15 gesture of goodwill this morning.

You will receive two email confirmations of this and the funds will be showing as £5 and £10 back to your bank account within the next 3 to 5 working days.

Do not hesitate to get back in touch if we can assist you in the future.

No I don't.

If enough people contacted them and gave them hassle they might think about sorting out their shoddy website.
Amazon manages to take payment on dispatch as they know its legal way to do it.

I never expected to get the cooker. In the end I didn't want it as it would be too much hassle to install.

Try talking to the idiots. You wouldn't want to shop with them either.

It's showing as a refund in mine. Has a + next to it.

ohh dear seems like they cant get anything right! thanks for letting us all know, i better check if they have done the same with I.

No definitely only ordered one cooker.

maybe you ordered twice?

Tesco have take £249 twice, anyone else had this happen?

This guy sounds like he eats quorn products.

I'm not worked up. I didn't like their attitude so gave them a volley.

I don't think think they should take payment for something until they're dispatching.
The website I work on makes an authorisation for payment. It then takes the payment when dispatching.
The customer can cancel at any point without their card being charged.

When I buy groceries from Tesco online, they don't take payment until they've picked it.

As someone else said. It's the principle.

It was only a pricing error. Why get so worked up?

Had a lovely argument with 3 of them, but they don't know what they're talking about. I'd lost interest after the 2nd one, but they phoned me back.
No vouchers unfortunately.

They think they're covered by their terms and conditions to cancel at any time after taking payment.
Quoted the distance selling regulations as covering them. The law is there to protect consumers.

Not giving them any more of my money. It's the principle of taking payment and not fulfilling that's not good enough.

Asked them to delete my account. Can't do it because of "data protection act". Told them I can ask them to delete any information they hold about me. Argued with me again.
Gave up. Looked online to do it.
The website tells me I have to contact them to do it.

I enjoyed sending that email.

When have you ever known an online refund be instantaneous?

ahh what a shame....this was a really nice cooker..there was a canon cooker in our house when we moved in but it was from back in the day and a bit fkd...good to see hotpoint taking over the brand as they are tip end...i ended up getting a range master on this site last year to replace the canon cooker...but to be fair you can get a really good Rangemaster for the price of this hotpoint/canon so it's a little on the steep side at 1400 or more full price...this would have been one of the best ever bar the tv glitch a few years back..shame

the deal/glitch was as below

http://www.hotukdeals.com/deals/toshiba-40-inch-led-full-hd-tesco-175-tesco-direct-1708871
Happy days! wasnt just that tv there were several others (60" samsumgs listed as 32")
some peeps had more stock than currys! :-)

That's not the point it's principle

It was a recorded message to confirm the time of delivery tomorrow. Not sure it will turn up though as I also received a cancellation email before the phone call. Anyone else had a delivery time?

Not too much of an issue if you've got money. You will get it back eventually... if you bashed your unagreed overdraft however

I've queried if they've taken payment. If they take payment, it's a contract. Might get a small voucher.

Glad I didn't get one as I didn't fancy remodelling my kitchen.

Can ave 1 for 799

Was that a deal on here?

Don't know why they put them on ebay before having the item in hand?

Anyone else received a call from hot point delivery.(I googled the number) I was out so don't know if they were confirming delivery or cancelling.

I also got the cancelled email, worth a shot

​he removed them after getting my offer of 0.99p :wink:

Cancelled!! So unfair they take the money straight away but we have to wait 3-5 days for it to be returned!

Mine canceled too

Would have been awesome if these went through. Needed a new cooker aswell

Party's over. Good try every one.

Last time it happened we all had 1200pound tvs for 200.delivered. cant win them all

Cancelled :disappointed:

​just got the same

oh well, we tried

onwards and upwards

next glitch please :wink:

Dear Customer,



Due to a technical issue on our website, unfortunately some of our large kitchen appliances were incorrectly priced. We are extremely sorry to let you know that we have had to cancel your order (4GJHT3QNB) as a result of this error. A refund has been processed and the money will appear back in your bank account within the next 3-5 working days.



Again, we are incredibly sorry for any frustration and inconvenience this has caused.



Kind Regards



Tesco Direct

Customer Service Team

washing machine order cancelled

I had my reduced freezer order cancelled so im guessing the reduced cooker will be next.

I managed to pick this up too and I got the hotpoint e-mail. If it gets fulfilled then mum will be very happy. :smiley:

thats all the "barr" your talking about can show, as next one is "dispatched"

but above that it says

"​Status:
Ready to dispatch" :stuck_out_tongue:

If you click on track order, it shows 'processing'

Mine is showing as 'Ready to dispatch' on tesco direct website

On Tesco Direct website, mine shows as processing : (

Just checked on the Tesco website, it's changed from 'sent to fulfilment' to 'ready to dispatch'

I've had the hotpoint email saying not ready to book a delivery date yet but the payment has been taken, & ive got somebody coming to fit it next Wednesday! :smile:

I had a second email this morning stating:

Your order is not ready to book a delivery date quite yet.
Please wait until closer to 24 Jan

I assume it is still good to go?

Ah ****

Had the same message as others.

I had follow up email saying that delivery date is 24/01 but this is the second email I had.

So you didn't get the follow up email confirming a date , which many did.

Interesting

Yes. It said dont start making arrangements as yet, we will get in touch with you nearer the date of delivery.

Did you get any delivery emails from hotpoint?

Same here, next might be it has been cancelled. The 1st email said my delivery will be on the 24th.

Got the following email this morning..

Your order is not ready to book a delivery date quite yet.
Please wait until closer to 24 Jan

Got an email that order is on hold :disappointed:

Wish I had the space for this

1 year warranty on repairs, and 10 year parts I think.

So if something goes wrong after 2 years you'll pay for a callout, but not pay for parts.

http://hotpointservice.co.uk/hotpoint-care/care-plans/

gutted, wouldve been ideal for the house i bought recently.

Anyone know what the warranties with these are like? Manufacturer or from tesco?

Great deal

gutted, in need of a new cooker and left my phone in the house,. grrr

Technically still not dispatched. So still doesn't mean much. Once it leaves their warehouse, then its dispatched...

Don't be daft Lionel hutz.

I've got an email from hotpoint as well.
Fiancée was happy when I told her.
Really don't want to rearrange the kitchen.

​We've done the same, ordered for delivery to my parents to store, then we can put it in our new house which hasn't exchanged yet!

Fingers Crossed



Welcome to Hotpoint Logistics
We will be delivering your order on behalf of your retailer.
Please check your order details carefully, if they are not correct please “Contact us”Check order
information here 
 ORDER SUMMARYHotpoint Cannon Gas Range Cooker Cream

Mine only says order processed?

legally this is good news. we have something to kick a fuss about. by confirming a delivery day we have all made arrangements to be off work that day to take delivery. one to the good guys

Gutted I missed this, just what I needed

Ive got 10 spare too. Let them come through will work something out x

This looks like it might happen.. I've had to break the news to the Parents that I've got an 2 ovens getting delivered to theirs possibly.

how much

Fingers Crossed

Placed on:
18/01/2017
Status:
Ready to dispatch

Tesco's have honoured glitches before, the best one I got was this:
http://www.hotukdeals.com/deals/amazing-tesco-direct-bed-code-promotion-stacking-silentnight-pocket-sprung-4-drawer-2116097
I got 2 x single beds worth £1400 for £179, ordered these for the kids. Our bed now needs replacing & I've been kicking myself for not ordering one during the glitch, as the kids beds are so comfy!!

I've received a 'Delivering on behalf of your retailer' email, but when you click the 'Check order information here' within the email the status is still at Order Placed of;

Order Placed > Stock Allocated > Delivery Scheduled > Out For Delivery > Delivered

Has anyone got to Stock Allocated or Delivery Scheduled?

[EDIT] The order status within the Tesco order has now updated to 'Status:Ready to dispatch'

Yeah m8 got 9 spare

is any1 selling 1

I've got a delivery date too! LOL
[edit] - actually the email from hotpoint lets me choose a delivery date.
any tips on breaking the news of a large oven coming would be great.

I've mentioned the washing machine. Haven't got the guts to mention this cooker yet...

Yes and then another confirming the date, I did order this morning though before it was on here.

I just explained to mine that we may need to re-do the kitchen to accommodate the new cooker (if it comes)

Just had to explain to my husband that I've bought a new cooker that we don't need :neutral_face:

Did you receive an email direct from hotpoint for a delivery slot?

Mine is getting delivered Friday

Tesco's will get roasted if they were to cancel this! any other bad jokes below please

Got a message from hot point. Says we will be delivering on behalf of your retailer.

Insane price. Gutted I missed it. Good luck to everyone who got an order in.

I ordered 11. Does this make me a bad person?

Mine is showing as 'sent to fulfilment' on their website whatever that means

Oh yeah I've an overdraft LOL I forget that as I never use it given TSB is all about 5% interest LOL, DOH moment!!!

managed to place an order before it went back up, got to be in it to win it, fingers cross but expecting a cancellation.

ps, dont even need one...

Yes you do, eBay and it's sister Gumtree

I think it just means the order has been sent to the warehouse. Normally this would probably be good, but with large appliances I think Tesco take 48 hours before you get a phone call to confirm a delivery date with their courier, so in this case it probably won't add to the chances of receiving one. But still....let's hope!

Damn bought the £69 oven and it charged me the full F'IN price £248.98!!! Interestingly from balance and available balance doesn't calculate although they have put both through as pending ?....


Balance: £2,087.00
Money available: £1,874.03
Overdraft limit: £300.00



Pending Transactions
Pending Debit Card Transactions
Total:-£512.97

18 Jan 17
GRUUM 441618831798 GB
Card ending:8814Card Not Present£4.99

18 Jan 17
TESCO DIRECT CHESHUNT GB
Card ending:8814Card Not Present£249.00

18 Jan 17
TESCO DIRECT CHESHUNT GB
Card ending:8814Card Not Present£248.98

17 Jan 17
NATIONAL LOTTERY INTE WATFORD GB
Card ending:8814Card Not Present£10.00


???

Anyway - I wonder if the buy in price for these appliances for Tesco is the price they reduced them to :neutral_face: shocking markup :smiley:

At the IMF HQ?

Ordered 10, got dispatch note. Don't know where I'll store them!

Mines Been Despatched









only joking but its good to dream!

​yes we know all of this

its standard

lots of us have been hitting "Glitch's" hard for years and saved £1000s

some you win, some you break even (nothing lost)

one thing is for sure though, you gotta be in it to stand a chance

14.3 Every effort is made to ensure that prices shown for products are correct when the products are added onto the Tesco direct site. If, by mistake, we have under-priced a product, we will not be obliged to supply that product to you at the stated price, provided that we notify you before we despatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will notify you and give you a full refund on any amount already paid for that product.

looks like they've keyed the savings on all hotpoint appliances as the actual prices.
From T&C on website
14.3 Every effort is made to ensure that prices shown for products are correct when the products are added onto the Tesco direct site. If, by mistake, we have under-priced a product, we will not be obliged to supply that product to you at the stated price, provided that we notify you before we despatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will notify you and give you a full refund on any amount already paid for that product.

They have free recycling offer too, let them do the hard work

​CRA means they have to refund you within 14 days of cancellation

I dont think anyone would get these for this price. it's over 1k now lol

They did this about 2 years ago with another washing machine. They never honoured it!! Fingers crossed they honour them this time!!

just took my old one out and smashed it up in the garden with a sledge hammer so that it will fit in my car for taking to the dump
surely they cant back track on this once I've paid can they?

I wonder what 'sent to fulfillment' means...I know what I would like it to mean.

Full price now

All appliances back up to full price now I think
Some of the actual prices changes are not as bad as as others...perhaps some will scrape through :smiley:

Just managed to order in time :wink:

What a shame! :disappointed:

Awwww missed it, i hope all of you that ordered get yours x

They'll just say they don't have stock...its what they always say

Full price. Ow!! Missed out

Both of 'em are back to full price. In fact, cream is now showing out of stock too... I wonder why :wink:

Gone up now to £1199

not worth them keepin money for 5 days


won't go through

Yep Anthracite model price amended.

I tried at 3:50pm. Hope you get it dude

£1199 now

Thanks. Ordered despite having no room for it where my cooker is.
I'd need to do a partial remodel. It'll be cancelled anyway.

Aaaaand it's gone. Back up to 1199.99.

Two cards not working for me, nooooo needed a cooker :disappointed:

order mine fingers crossed

Didnt even need a cooker and bought one. Shall I call and check with their customer services to make sure its not a glitch?

But they do promise to lol

Ordered thanks OP!! Now that forces my hand to get the kitchen redone!!

The black. The link. Anyone got.

Lol, not a chance they would honour it

This one for £219 also - Link

Bargain if they honour it.

I have ordered one, if I get it, I will use it to cook and eat my hat. :confused:

Ordered heat will it be honoured?

Damn! I need a 110cm wide range cooker. Both of these will leave a gap, grr. Bargain if they get delivered. Heat.

ordered thank you :wink:

now await the email to cancel :disappointed:

maybe if you order less than 50 it will let it through...

Bagged the cream version, expecting cancellation and a looooooong wait for a refund

Is anyone's card getting declined?

I keep telling myself I really really don't need this.....got to keep strong lol

This is insane. Not in the market for one... But can't resist...

My ovens broken and I ordered this earlier today I hope it being on here doesn't mean it's going to get cancelled ! :-(

Ffs only bought a new cooker the week before Christmas too

all the "bargains" seem to be Hotpoint, and they don't seem to be reduced so I guess an input error somewhere. Still, good luck to all.

Unbelievable

What's going on at Tesco with all these cheap appliances?? :neutral_face:

Good find!

Have an old version of this - running strong for the last 15yrs give or take the odd service call out to change a bulb of fix a button.

I've ordered a single oven but all these offers I'm betting will be pulled!!

can't find either at that price

Tesco goig bonkers
Got the go ahead as planning a move in future and wanted a all gas cooker but checked it weighs 105kg didn't fancy lugging that around even if getable.

Amazing price tbh