If you pay via PayPal, then until the end of the year you can claim back the cost of up to four returns, for up to £15 of postage each time.
To be able to reclaim, you need to log in to PayPal and activate the 'Return Shipping on Us' offer (it's free and activation's immediate). After that, you can claim for items you buy via PayPal and return by 31 Dec 2016. PayPal says you can reclaim for overseas returns as well.
Source - Moneysavingexpert
Top comments
maccy1
7 Dec 1610#41
Cheers vassy on my way...
and back...
:laughing:
vassy4u
6 Dec 168#1
How to reclaim postage
Only one refund is allowed per PayPal transaction ID - so if you bought several items in one go, you can only reclaim once. (Remember, in order to be able to reclaim you'll need to have activated the offer before making the purchase.)
Step 1 - Post your item back. You'll have to pay for this yourself and keep the receipt. In order to claim you must send back the item within the seller's stated return period (this varies by retailer) - and you CAN'T claim if the postage is already being paid for by the retailer.
Step 2 - Submit your claim. You have to file a 'refund request' to PayPal within 14 days of posting your item, and send proof you paid via PayPal (such as an email or screenshot) and your postage receipt.
Step 3 - Receive the refund. You'll get an approval or rejection email within five working days of claiming - any refund is paid into your PayPal account. Email [email protected] if there are any problems.
summerof76
6 Dec 165#5
Thanks vassy, top deal :smiley:
zworld
7 Dec 164#73
Sending something to a mate ?
Tell your mate to create a dummy listing for 99p.
Buy it.
You then send him a 15kg parcel.
Paypal refundS you.
:smile:
Latest comments (118)
Teath123
30 Jan 17#118
Okay, good to know I'm not an exception. Its been about 10 days now. I just think when you give a deadline, you should probably meet it.. I guess I'll try and chase it up.
Lady_Luck
9 Jan 17#117
Astonished to get an email this morning confirming my refund!
It only took 18 working days instead of the promised 5.
Lady_Luck
8 Jan 17#116
I and others have been emailing that address, resulting in auto responses or nothing at all.
It is good to know though that someone has actually gotten a refund recently.
Lady_Luck
30 Dec 16#114
Still nothing from Dec 9th given up on it TBH...
brookheather to Lady_Luck
4 Jan 17#115
Just received my refund submitted on December 14th - worth chasing up your claim if it hasn't been paid yet - there is an email address in the claim confirmation email.
I also noticed that PayPal have extended the scheme to the end of 2017 and will cover 12 returns:
We'll refund up to £15 of return shipping costs for up to 12 eligible purchases before 31 December 2017.
dougrobbins78
30 Dec 16#113
Has anyone had a successful refund from this scheme?
I've also submitted a request well over 15 working days ago and nothing
Just the automated reply email when I query it
hostime
29 Dec 16#112
I haven't heard anything either since submitting my receipt... scam :disappointed:
Pablo147
29 Dec 16#111
I sent something back, return postage was £14. Item sent back 7th Dec, submitted claim 13th Dec.
Email proof below
Dear ***********,
We're writing to let you know that we have received your return shipping costs refund request (number ******). We will carefully review it and respond by email within 5 working days.
We know sometimes purchases just aren't quite right and need to be returned. As always, we're happy to help to make sure you're satisfied with all of your purchases. We'll help protect you every step of the way.
Thanks for using PayPal.
Yours sincerely,
PayPal and TELUS International
Heard nothing since, I have emailed a few times, yet nothing....
Lady_Luck
23 Dec 16#110
Thanks, I've not heard back anyway despite submitting on the 9th December.
One email to their help address resulted in a cut/paste/auto reply, another had zero response.
Will give up as it was a low value item anyway- lower than the My Hermes postage cost. So I have lost a quid.
Not all gambles work out!
messyhead
19 Dec 16#109
They didn't let me resend anything unfortunately once it had been rejected.
noorsaby
17 Dec 16#108
I have nothing to return!
edwardlylebrill
16 Dec 161#107
not bad deal that, ideal for xmas
mafia
13 Dec 16#106
Will it work if you returned something outside of UK, for example Germany?
bchirpy
13 Dec 16#105
funny but at the bottom of the form after submitting it says this...Exclusions apply. This service is offered by PayPal Pte. Ltd., in partnership with TELUS International Europe (CallPoint New Europe JSC), the service processor. This is an exclusive offer to eligible PayPal account holders for up to 4 refunds on your return shipping costs from 4 April 2016 to 31 August 2016 and up to £15 per claim. See full terms and conditions...out of date according to themselves?
stingersplash
13 Dec 16#104
Cant say im liking the look of this, but i guess its more for retail?
I mean if you need to return ebay goods because its not as described, thats free with them anyway.
Lady_Luck
13 Dec 16#103
Can you re submit with new documents if rejected?
I did a My Hermes screenshot.
I know now to hit print, save as PDF (in landscape) to get a better receipt, and was wondering if I could re-submit that if the claim gets rejected.
messyhead
11 Dec 16#102
I had problems claiming on two occasions. I used eBays own returns methods (collect+). A separate company acting on behalf of Amazon dealt with it and made it as difficult as possible to claim the money. I print screened the PayPal and eBay return details, plus the collect+ receipts and they kept rejecting them even though it was the documents that I was being asked for. In the end I went over the 7 or 14 day limit you get given to reply and they rejected them with no option to appeal and the only response was a reference to the terms and condition. It's a nice idea but could be done much easier and not through a separate company who I'm assuming are getting paid to deny as many claims as possible.
dereklogan7
7 Dec 16#84
This has been posted numerous times. Been going on for months. :wink:
chinadoll08 to dereklogan7
10 Dec 161#101
ooooh brilliant <3
franco79
10 Dec 161#100
Thanks knack!
tracey2756
9 Dec 161#97
Thanks for this I ordered an adult t shirt for £11 it arrived and would fit a 5 year old so I was reluctant to return as it would cost me £3.10 so not worth it
knack to tracey2756
10 Dec 16#99
Measure and weigh it and then use Royal Mail Get a price tool and parcel comparison website. Probably £20+ via RM/Parcel Force due to weight, dimensions and value. Will be cheaper with other courier but loss/damage cover will add a chunk to the price.
franco79
10 Dec 16#98
Going to use this I think. Any idea how much an Xbox one might cost to post back? Someone just turned round and said they don't want one for Xmas anymore. Needless to say they are not v popular in this house!!
brs98
7 Dec 163#91
Makes me want to buy something just so I can return it. Something heavy. Maybe some Olympic weights.
karbra to brs98
9 Dec 16#96
Yeah, buyer's remorse kicks in and they use all the scams in the book (which I won't list on here in case it gives people ideas) so that they get a full refund. Makes my blood boil, and of course ebay always take the buyers' side.
jacjacatac
8 Dec 16#95
I love PayPal...
Did I say love?
I meant there aren't enough PP employees to lick the smegma from beneath my 4skin with their forked tongues to make me ever use their 'service' again.
Marvellous_Marvin
8 Dec 161#94
Check the small print first.., it's only £15 per claim!
dawnie79
7 Dec 16#93
I did this a while ago but never received refund
Jessmc1994
7 Dec 161#92
Heat added! :stuck_out_tongue:
Marley1994
7 Dec 161#90
Thanks just activated ... u never know :wink:
FireStarter51
7 Dec 161#89
Great deal, thanks op
Haircut_100
7 Dec 16#88
Where are you returning it to for £80? Timbuktu?
EvilA
7 Dec 161#87
Thanks
polo_mint4
7 Dec 161#86
Thanks op - very useful
Stinkydave
7 Dec 161#85
A projector screen and it's closer to £80.....
Angryman81
7 Dec 161#82
Thanks for this, heat added
VMackey to Angryman81
7 Dec 161#83
Very nice :laughing:
555000
7 Dec 161#81
Thanks
good to know :smile:
asanchez
7 Dec 161#80
not bad thanks ! :smiley:
jayjayuk1234
7 Dec 16#79
Indeed, but if the item is damaged either way, i would claim courier damage rather than accuse the buyer. Then if i did believe the buyer deliberately damaged the item, i would file an eBay report. If they get enough reports they are banned from eBay
mcfatty
7 Dec 16#78
The thing is if you don't accept a return they sometimes just damage it, in which case you are accepting the return and get a broken item back. So it might well just be easier to accept the return if they change their mind and you get the item back in saleable condition and they cover their own postage, also you don't need to refund the original postage unless it was listed as free postage (might need to state in listing beforehand).
I find a good portion of people who want to return end up not doing so in the end.
jayjayuk1234
7 Dec 161#77
Private sellers don't have to accept returns unless item is faulty, in which case the seller has to pay for return postage.
Therefore, if you're smart enough, sellers can sometimes benefit from this
lianne21
7 Dec 161#76
What on earth would cost you 50 quid to return ??
lianne21
7 Dec 16#75
Why you returning all your stuff?
vassy4u
7 Dec 161#74
ssshhh...
zworld
7 Dec 164#73
Sending something to a mate ?
Tell your mate to create a dummy listing for 99p.
Buy it.
You then send him a 15kg parcel.
Paypal refundS you.
:smile:
moomoomeemee
7 Dec 16#72
doh, it has to be activated first! had to return something to china, and i think they aren't going to refund the postage. I would have saved a lot of money. good reminder though.
knack
7 Dec 16#71
Yes it's a good warning. I'm returning a damaged item so will see what they say! Or I might just claim it's a change of mind.
Dragous
7 Dec 16#70
thanks u
Dragous
7 Dec 161#69
Thanks
saffron5
7 Dec 161#68
Thanks just caught a flamedeer whilst reading this!<3
ando
7 Dec 16#67
Ye pretty much, did argue my case with them but got nowhere, not trying to put people off, just to be aware that it's not guaranteed
knack
7 Dec 16#66
Thanks. Just to clarify.. you received a parcel which was damaged and claimed for this under Return Shipping On Us? If so they were were wrong to reject your claim.
The quoted part of the terms is saying that if an item is damaged in the post when returned (ie. there was no damage when you posted it or it receives further damage), you cannot reclaim any costs incurred.
zeffania
7 Dec 161#65
Have some heat, may or may not use, but handy just in case
ando
7 Dec 16#64
I basically explained/argued with the rep I spoke to that the previous rep had given me misinformation, that telus do not cover damaged items, as this is stated in the terms and conditions, the rep paid me the postage cost out of a fund paypal have for such issues and goodwill etc.
ando
7 Dec 16#63
The trouble is getting a seller to play ball, paypal cannot enforce a seller to abide by the law and cover return postage costs.
f4had
7 Dec 16#62
just what i need
ando
7 Dec 16#61
Under what conditions can I not use the PayPal Return Shipping on Us service?
Costs associated with loss, theft, or damage to the item when it is returned.
Hammer2006
7 Dec 16#60
Probably a pdf might of been better.I just sent them a pdf with the hermes tracking info and with who it was returned to and they refunded no problem.
scott_safc
7 Dec 16#59
Erm.. activated it last time, couldn't find a link to any such form anywhere
RufusA
7 Dec 16#58
er - just fill in the form with the details required:
This is a real pain in the ass, I had the option and didn't bother using it and paid for return postage instead.
amis1975
7 Dec 16#49
Probably because if an item is received damaged, under distance selling regs the seller must pay for return postage!!
feckineejit
7 Dec 16#48
That's no help to my case, I gave PayPal all the receipts etc, also sent pictures to the seller to show to the courier but PayPal have turned me down and seller won't pay. I contacted PayPal last night again to ask them what I need to do but ain't heard back from them yet.
How did you get PayPal to pay you as I was turned down due to the parcel being damaged and the merchant won't pay as he said he's trying to claim back of the courier, he also said there was not much damage, there was leaking oils and broken items in the parcel, as far as I'm aware damage is damage no matter how much it is.
Sophiasky
7 Dec 161#45
Thank you, might come in handy.
sradmad
7 Dec 161#44
Thank you vassy, have a good one, heat added :smiley:
Incywincy
7 Dec 161#43
I had my claim denied because although I uploaded a screenshot of the cost / date of the return they won't accept it and insisted on a proper "receipt" - but My Hermes don't give you a receipt
vassy4u
7 Dec 161#42
Morning Maccy :smiley:
maccy1
7 Dec 1610#41
Cheers vassy on my way...
and back...
:laughing:
be2b70
7 Dec 16#40
Opted in for this a while back and returned once. Been refunded the first one, gonna do another 3 more this week. Thanks
CrazyBob
7 Dec 16#39
Thanks OP
figuier
7 Dec 161#38
Would have had to pay about £10 to return something this week, so this has come in very handy. Thank you!
sofiasar
7 Dec 16#37
vassy, your getting clever day by day :wink:
Noble_6
7 Dec 16#36
Thanks for the reminder, this is gonna save me about £12. Much appreciated!
nexus76
7 Dec 162#35
Use it loads this year, up to £15 per refund as well remember . Just used your receipt and fill in few simple details and about week later you get your refund.
ando
7 Dec 161#32
Be careful with this, check the terms and conditions, if the return is in regards to a damaged item being received they will not cover it, had a returns fee claim denied because of it,
Check the terms and condition, this was despite paypal reps telling me to apply, knowing my return was because of a damaged item.
Luckily paypal reimbursed me out of there own pocket
Don't encourage people. If you sell on eBay you get people returning things at the drop of a hat already.
cryptons
7 Dec 16#28
I meant if I've applied would I be eligible? Cause I ain't sure if I have previously applied.
knack to cryptons
7 Dec 162#30
This promo has been running since April so maybe you activated it then? As long as you haven't made any returns and claimed since April then you'll be eligible.
knack
7 Dec 16#29
Yes but I'm wondering what the concern is if it already is activated.
vassy4u
7 Dec 16#27
Trying to activate it again will say if previously been activated or not
knack
7 Dec 16#26
Why does it matter? I've previously activated too and wasn't concerned but maybe I should be?
vassy4u
7 Dec 16#25
Not sure about it but a call to cs would help.. If in doubt
cryptons
7 Dec 16#24
Hi there, it says I've already activated too maybe I clicked on this before but cannot recall. There is no way in paypal to say a date when you activated do you know?
sola35
7 Dec 161#23
thanks, hopefully wont be needed but handy to know I've got it if i did.
Only one refund is allowed per PayPal transaction ID - so if you bought several items in one go, you can only reclaim once. (Remember, in order to be able to reclaim you'll need to have activated the offer before making the purchase.)
Step 1 - Post your item back. You'll have to pay for this yourself and keep the receipt. In order to claim you must send back the item within the seller's stated return period (this varies by retailer) - and you CAN'T claim if the postage is already being paid for by the retailer.
Step 2 - Submit your claim. You have to file a 'refund request' to PayPal within 14 days of posting your item, and send proof you paid via PayPal (such as an email or screenshot) and your postage receipt.
Step 3 - Receive the refund. You'll get an approval or rejection email within five working days of claiming - any refund is paid into your PayPal account. Email [email protected] if there are any problems.
Opening post
To be able to reclaim, you need to log in to PayPal and activate the 'Return Shipping on Us' offer (it's free and activation's immediate). After that, you can claim for items you buy via PayPal and return by 31 Dec 2016. PayPal says you can reclaim for overseas returns as well.
Source - Moneysavingexpert
Top comments
and back...
:laughing:
Only one refund is allowed per PayPal transaction ID - so if you bought several items in one go, you can only reclaim once. (Remember, in order to be able to reclaim you'll need to have activated the offer before making the purchase.)
Step 1 - Post your item back. You'll have to pay for this yourself and keep the receipt. In order to claim you must send back the item within the seller's stated return period (this varies by retailer) - and you CAN'T claim if the postage is already being paid for by the retailer.
Step 2 - Submit your claim. You have to file a 'refund request' to PayPal within 14 days of posting your item, and send proof you paid via PayPal (such as an email or screenshot) and your postage receipt.
Step 3 - Receive the refund. You'll get an approval or rejection email within five working days of claiming - any refund is paid into your PayPal account. Email [email protected] if there are any problems.
Tell your mate to create a dummy listing for 99p.
Buy it.
You then send him a 15kg parcel.
Paypal refundS you.
:smile:
Latest comments (118)
It only took 18 working days instead of the promised 5.
It is good to know though that someone has actually gotten a refund recently.
I also noticed that PayPal have extended the scheme to the end of 2017 and will cover 12 returns:
We'll refund up to £15 of return shipping costs for up to 12 eligible purchases before 31 December 2017.
I've also submitted a request well over 15 working days ago and nothing
Just the automated reply email when I query it
Email proof below
Dear ***********,
We're writing to let you know that we have received your return shipping costs refund request (number ******). We will carefully review it and respond by email within 5 working days.
Purchase Transaction ID: ****************
Amount: ********
Currency: GBP
We know sometimes purchases just aren't quite right and need to be returned. As always, we're happy to help to make sure you're satisfied with all of your purchases. We'll help protect you every step of the way.
Thanks for using PayPal.
Yours sincerely,
PayPal and TELUS International
Heard nothing since, I have emailed a few times, yet nothing....
One email to their help address resulted in a cut/paste/auto reply, another had zero response.
Will give up as it was a low value item anyway- lower than the My Hermes postage cost. So I have lost a quid.
Not all gambles work out!
I mean if you need to return ebay goods because its not as described, thats free with them anyway.
I did a My Hermes screenshot.
I know now to hit print, save as PDF (in landscape) to get a better receipt, and was wondering if I could re-submit that if the claim gets rejected.
Did I say love?
I meant there aren't enough PP employees to lick the smegma from beneath my 4skin with their forked tongues to make me ever use their 'service' again.
good to know :smile:
I find a good portion of people who want to return end up not doing so in the end.
Therefore, if you're smart enough, sellers can sometimes benefit from this
Tell your mate to create a dummy listing for 99p.
Buy it.
You then send him a 15kg parcel.
Paypal refundS you.
:smile:
The quoted part of the terms is saying that if an item is damaged in the post when returned (ie. there was no damage when you posted it or it receives further damage), you cannot reclaim any costs incurred.
Costs associated with loss, theft, or damage to the item when it is returned.
https://www.paypal-returns.com/hc/en-gb/requests/new
What's so difficult to work out?
http://www.hotukdeals.com/deals/paypal-free-returns-back-paypal-up-15-2535204
and back...
:laughing:
Check the terms and condition, this was despite paypal reps telling me to apply, knowing my return was because of a damaged item.
Luckily paypal reimbursed me out of there own pocket
Terms
https://www.paypal.com/uk/webapps/mpp/refunded-returns/general-conditions
There's always one :neutral_face:
Only one refund is allowed per PayPal transaction ID - so if you bought several items in one go, you can only reclaim once. (Remember, in order to be able to reclaim you'll need to have activated the offer before making the purchase.)
Step 1 - Post your item back. You'll have to pay for this yourself and keep the receipt. In order to claim you must send back the item within the seller's stated return period (this varies by retailer) - and you CAN'T claim if the postage is already being paid for by the retailer.
Step 2 - Submit your claim. You have to file a 'refund request' to PayPal within 14 days of posting your item, and send proof you paid via PayPal (such as an email or screenshot) and your postage receipt.
Step 3 - Receive the refund. You'll get an approval or rejection email within five working days of claiming - any refund is paid into your PayPal account. Email [email protected] if there are any problems.