Cheers vassy on my way...



and back...



:laughing:

How to reclaim postage

Only one refund is allowed per PayPal transaction ID - so if you bought several items in one go, you can only reclaim once. (Remember, in order to be able to reclaim you'll need to have activated the offer before making the purchase.)

Step 1 - Post your item back. You'll have to pay for this yourself and keep the receipt. In order to claim you must send back the item within the seller's stated return period (this varies by retailer) - and you CAN'T claim if the postage is already being paid for by the retailer.

Step 2 - Submit your claim. You have to file a 'refund request' to PayPal within 14 days of posting your item, and send proof you paid via PayPal (such as an email or screenshot) and your postage receipt.

Step 3 - Receive the refund. You'll get an approval or rejection email within five working days of claiming - any refund is paid into your PayPal account. Email [email protected] if there are any problems.

Thanks vassy, top deal :smiley:

Sending something to a mate ?
Tell your mate to create a dummy listing for 99p.
Buy it.
You then send him a 15kg parcel.
Paypal refundS you.

:smile:

How to reclaim postage

Only one refund is allowed per PayPal transaction ID - so if you bought several items in one go, you can only reclaim once. (Remember, in order to be able to reclaim you'll need to have activated the offer before making the purchase.)

Step 1 - Post your item back. You'll have to pay for this yourself and keep the receipt. In order to claim you must send back the item within the seller's stated return period (this varies by retailer) - and you CAN'T claim if the postage is already being paid for by the retailer.

Step 2 - Submit your claim. You have to file a 'refund request' to PayPal within 14 days of posting your item, and send proof you paid via PayPal (such as an email or screenshot) and your postage receipt.

Step 3 - Receive the refund. You'll get an approval or rejection email within five working days of claiming - any refund is paid into your PayPal account. Email [email protected] if there are any problems.

It says already activated

Thanks for the detailed information. Will be good for many people during this festive period. Heat added.

Thanks vassy, top deal :smiley:

Nice one Vas :sunglasses:

Good one, but it should have been posted in the Freebies section

Thanks OP. Heat added.

so that's sports direct. dominos pizza... owt else..?

Result. I've got something to return that's gonna cost upwards of £50, so this should take the sting out of the tail. Hot.

thanks very much :smile:

Can't find it, logged on with my phone website and app?...

There's always one :neutral_face:

Think you need to click this first. https://www.paypal.com/uk/webapps/mpp/refunded-returns?activate=true

takem from MSE

thanks, hopefully wont be needed but handy to know I've got it if i did.

Hi there, it says I've already activated too maybe I clicked on this before but cannot recall. There is no way in paypal to say a date when you activated do you know?

Not sure about it but a call to cs would help.. If in doubt

Why does it matter? I've previously activated too and wasn't concerned but maybe I should be?

Trying to activate it again will say if previously been activated or not

I meant if I've applied would I be eligible? Cause I ain't sure if I have previously applied.

Yes but I'm wondering what the concern is if it already is activated.

Don't encourage people. If you sell on eBay you get people returning things at the drop of a hat already.

Be careful with this, check the terms and conditions, if the return is in regards to a damaged item being received they will not cover it, had a returns fee claim denied because of it,

Check the terms and condition, this was despite paypal reps telling me to apply, knowing my return was because of a damaged item.

Luckily paypal reimbursed me out of there own pocket

Terms
https://www.paypal.com/uk/webapps/mpp/refunded-returns/general-conditions

Use it loads this year, up to £15 per refund as well remember . Just used your receipt and fill in few simple details and about week later you get your refund.

Thanks for the reminder, this is gonna save me about £12. Much appreciated!

vassy, your getting clever day by day :wink:

Would have had to pay about £10 to return something this week, so this has come in very handy. Thank you!

Thanks OP

Opted in for this a while back and returned once. Been refunded the first one, gonna do another 3 more this week. Thanks

Cheers vassy on my way...



and back...



:laughing:

Morning Maccy :smiley:

I had my claim denied because although I uploaded a screenshot of the cost / date of the return they won't accept it and insisted on a proper "receipt" - but My Hermes don't give you a receipt

Thank you vassy, have a good one, heat added :smiley:

Thank you, might come in handy.

​How did you get PayPal to pay you as I was turned down due to the parcel being damaged and the merchant won't pay as he said he's trying to claim back of the courier, he also said there was not much damage, there was leaking oils and broken items in the parcel, as far as I'm aware damage is damage no matter how much it is.

Already posted a while back... http://www.hotukdeals.com/deals/paypal-free-returns-back-paypal-up-15-2535204

​That's no help to my case, I gave PayPal all the receipts etc, also sent pictures to the seller to show to the courier but PayPal have turned me down and seller won't pay. I contacted PayPal last night again to ask them what I need to do but ain't heard back from them yet.

Probably because if an item is received damaged, under distance selling regs the seller must pay for return postage!!

This is a real pain in the ass, I had the option and didn't bother using it and paid for return postage instead.

Thanks OP

Thats a good find, thanks vassy :smiley:

This was added in November........
http://www.hotukdeals.com/deals/paypal-free-returns-back-paypal-up-15-2535204

You just have to have faith in people and humanity to not abuse this - yeah right...

Think you have to pay for it and claim it back anyway - so you may still be able to use it.

I tried this last time it was on offer and couldn't work out how to take advantage of it for toffee

Very nice.

er - just fill in the form with the details required:

https://www.paypal-returns.com/hc/en-gb/requests/new

What's so difficult to work out?

Erm.. activated it last time, couldn't find a link to any such form anywhere

​Probably a pdf might of been better.I just sent them a pdf with the hermes tracking info and with who it was returned to and they refunded no problem.

Under what conditions can I not use the PayPal Return Shipping on Us service?

Costs associated with loss, theft, or damage to the item when it is returned.

just what i need

The trouble is getting a seller to play ball, paypal cannot enforce a seller to abide by the law and cover return postage costs.

I basically explained/argued with the rep I spoke to that the previous rep had given me misinformation, that telus do not cover damaged items, as this is stated in the terms and conditions, the rep paid me the postage cost out of a fund paypal have for such issues and goodwill etc.

Have some heat, may or may not use, but handy just in case

Thanks. Just to clarify.. you received a parcel which was damaged and claimed for this under Return Shipping On Us? If so they were were wrong to reject your claim.

The quoted part of the terms is saying that if an item is damaged in the post when returned (ie. there was no damage when you posted it or it receives further damage), you cannot reclaim any costs incurred.

Ye pretty much, did argue my case with them but got nowhere, not trying to put people off, just to be aware that it's not guaranteed

Thanks just caught a flamedeer whilst reading this!<3

Thanks

thanks u

Yes it's a good warning. I'm returning a damaged item so will see what they say! Or I might just claim it's a change of mind.

doh, it has to be activated first! had to return something to china, and i think they aren't going to refund the postage. I would have saved a lot of money. good reminder though.

Sending something to a mate ?
Tell your mate to create a dummy listing for 99p.
Buy it.
You then send him a 15kg parcel.
Paypal refundS you.

:smile:

ssshhh...

Why you returning all your stuff?

What on earth would cost you 50 quid to return ??

Private sellers don't have to accept returns unless item is faulty, in which case the seller has to pay for return postage.

Therefore, if you're smart enough, sellers can sometimes benefit from this

The thing is if you don't accept a return they sometimes just damage it, in which case you are accepting the return and get a broken item back. So it might well just be easier to accept the return if they change their mind and you get the item back in saleable condition and they cover their own postage, also you don't need to refund the original postage unless it was listed as free postage (might need to state in listing beforehand).

I find a good portion of people who want to return end up not doing so in the end.

Indeed, but if the item is damaged either way, i would claim courier damage rather than accuse the buyer. Then if i did believe the buyer deliberately damaged the item, i would file an eBay report. If they get enough reports they are banned from eBay

not bad thanks ! :smiley:

Thanks
good to know :smile:

Thanks for this, heat added

This has been posted numerous times. Been going on for months. :wink:

A projector screen and it's closer to £80.....

Thanks op - very useful

Thanks

Where are you returning it to for £80? Timbuktu?

Great deal, thanks op

Thanks just activated ... u never know :wink:

Makes me want to buy something just so I can return it. Something heavy. Maybe some Olympic weights.

Heat added! :stuck_out_tongue:

I did this a while ago but never received refund

Check the small print first.., it's only £15 per claim!

I love PayPal...
Did I say love?
I meant there aren't enough PP employees to lick the smegma from beneath my 4skin with their forked tongues to make me ever use their 'service' again.

Thanks for this I ordered an adult t shirt for £11 it arrived and would fit a 5 year old so I was reluctant to return as it would cost me £3.10 so not worth it

Going to use this I think. Any idea how much an Xbox one might cost to post back? Someone just turned round and said they don't want one for Xmas anymore. Needless to say they are not v popular in this house!!

Thanks knack!

I had problems claiming on two occasions. I used eBays own returns methods (collect+). A separate company acting on behalf of Amazon dealt with it and made it as difficult as possible to claim the money. I print screened the PayPal and eBay return details, plus the collect+ receipts and they kept rejecting them even though it was the documents that I was being asked for. In the end I went over the 7 or 14 day limit you get given to reply and they rejected them with no option to appeal and the only response was a reference to the terms and condition. It's a nice idea but could be done much easier and not through a separate company who I'm assuming are getting paid to deny as many claims as possible.

Can you re submit with new documents if rejected?

I did a My Hermes screenshot.

I know now to hit print, save as PDF (in landscape) to get a better receipt, and was wondering if I could re-submit that if the claim gets rejected.

Cant say im liking the look of this, but i guess its more for retail?
I mean if you need to return ebay goods because its not as described, thats free with them anyway.

funny but at the bottom of the form after submitting it says this...Exclusions apply. This service is offered by PayPal Pte. Ltd., in partnership with TELUS International Europe (CallPoint New Europe JSC), the service processor. This is an exclusive offer to eligible PayPal account holders for up to 4 refunds on your return shipping costs from 4 April 2016 to 31 August 2016 and up to £15 per claim. See full terms and conditions...out of date according to themselves?

Will it work if you returned something outside of UK, for example Germany?

not bad deal that, ideal for xmas

I have nothing to return!

They didn't let me resend anything unfortunately once it had been rejected.

Thanks, I've not heard back anyway despite submitting on the 9th December.
One email to their help address resulted in a cut/paste/auto reply, another had zero response.
Will give up as it was a low value item anyway- lower than the My Hermes postage cost. So I have lost a quid.
Not all gambles work out!

I sent something back, return postage was £14. Item sent back 7th Dec, submitted claim 13th Dec.
Email proof below

Dear ***********,

We're writing to let you know that we have received your return shipping costs refund request (number ******). We will carefully review it and respond by email within 5 working days.

Purchase Transaction ID: ****************
Amount: ********
Currency: GBP


We know sometimes purchases just aren't quite right and need to be returned. As always, we're happy to help to make sure you're satisfied with all of your purchases. We'll help protect you every step of the way.

Thanks for using PayPal.

Yours sincerely,
PayPal and TELUS International



Heard nothing since, I have emailed a few times, yet nothing....

I haven't heard anything either since submitting my receipt... scam :disappointed:

Has anyone had a successful refund from this scheme?
I've also submitted a request well over 15 working days ago and nothing
Just the automated reply email when I query it

Still nothing from Dec 9th given up on it TBH...

I and others have been emailing that address, resulting in auto responses or nothing at all.

It is good to know though that someone has actually gotten a refund recently.

Astonished to get an email this morning confirming my refund!

It only took 18 working days instead of the promised 5.

Okay, good to know I'm not an exception. Its been about 10 days now. I just think when you give a deadline, you should probably meet it.. I guess I'll try and chase it up.