Distance selling rules allow you to cancel within 14 days of contract regardless of any o2 contact terms. Consumer contacts (information cancellation and additional charges) regulations 2013 s30 http://www.legislation.gov.uk/uksi/2013/3134/regulation/30/made o2 is only allowed to charge for services used not the full month if cancelling within 14 days for a service. The only reason you pay anything at all is that the regulations allow a service to be provided immediately if express permission is given by the consumer which o2 have likely cover in there terms and conditions. So in this case each day you fail to cancel the contract their would be a proportional charge of £1 each day. My advice is get the phone unlocked by requesting the unlock code and make sure the instant you do, cancel via phone/ email. At most you will pay £5 extra for the four days over Christmas. Also might be worth sending cancellation in writing recorded delivery quote your order and your rights under contract implied by the regs above after cancelling over the phone. If any of you guys want the template of my legal letter message me and I will forward when it's done. You could cancel debit credit/ cards and direct debits if paronoid o2 will try taking money after cancellation and payment for the handset. Please like this post so it gets to the top for others to see.

A family friend recently bought a car on PCP, it came with £2500 cashback on delivery of the vehicle. They then cancelled the PCP contract and paid off in full within 14 days (some legal right to cancel), they had to pay interest up until the point they cancelled but kept the £2500 cashback.

Applied for a credit card last week and got refused as credit record showed that they took out PCP finance and to date have not made a monthly payment (because they paid off in full), so unless the finance company correctly record you paying off the phone it will show on your record and affect any future finance you apply for until its cleared correctly from your file. Not saying 02 are bad at this but it can happen especially if you apply for further credit within a short period after cancelling this contract.

Thanks Vas, I could do with a bigger phone

Thanks vassy dropped my phone yesterday and need a new one :wink:

Anybody having problems with the speakers?
Mine shows that it has 75%ish (3/4) battery most of the time but it stops playing after few days of use. I thought the battery indicator is wrong and I plug it in to charge.
It begins charging and flashes the 3rd led indicator.
After charging for few hours, I try to turn it on, it doesn't turn on. This happened few times now, last time about a month ago. What I did then was to leave it on charge over night and the next day it turned on.

Do you think they'll be able to offer me a repair or replacement if I took it to a Samsung store?

Took a bit of faffing about nothing major.

£288 for a Samsung S7 thanks for the heads up vassy!

O2 is awful. Returned a phone to them 1st week of Jan as it was faulty. Still waiting for my refund after being told by 6 different people that they have processed the refund. Shocking customer support especially from the uk based advisors. The last two days ive actually got somewhere with a.. South African based manager. Beggers belief.

I was charged for £409.57
and still waiting for my bloody speaker.

Another day, another bill for £400+. Incompetent knobheads

Just seen I have been charged £595.16
Early Termination (VAT Not Applicable) 28 Dec 16 - 22 Dec 18 595.16

I paid for the phone outright and cancelled the air time plan and was assured that was it
Gonna ring them up tomorrow.

I've had the same money tried to be taken from my account twice even though accounts in credit! I was advised by a lady there that applied the credit to cancel the direct debit just been in chat and yet again been promised no further money will be taken

I think I will do same as you if not sorted - Raise an official complaint & go to ombudsman if need be.

I raised an official complaint today. I will give them one chance to correct and then I will go straight to the ombudsmen.

I think if they don't sort it out, I may contact the ombudsman.

O2 have the most incompetent billing and customer service I have ever known. I cancelled the Airtime but they billed me £30. I contacted them and they confirmed the error.......and then took the £30 anyway. They then billed me another £570. I contacted them again. They confirmed the error......and then took the £570 anyway. Today my account is showing they owe me £30.......so they sent me an email saying that if I didn't pay the £30 THEY OWE ME within four days they would add £3.50 to the debt!!!

Instead of refunding me £ 27.09, they have taken out £ 2.91 from my bank ac. They already had taken out £ 30.00 instead of £ 2.91. Useless!!!! incompetent!!!

I hope so.

I picked mine from store but it was locked.

Friend of mine has one on EE and he got the update. Shouldn't be long now for everyone.

Yeah mine was sim free I did pick it up in store though

Did you pick yours up instore?

So yours was sim free?

I have it but my phone was unlocked already

It's already available for carrier unlocked mobiles, but even though we've SIM unlocked the phones, they're still on the O2 ROM so we're stuck waiting for them to issue the update.

No update yet. Samsung announced that it will be this month, so fingers crossed.

no nothing yet hoping its soon

Anyone got the Nougat update yet?

I'll get the issue cleared up then make a complaint to the financial ombudsmen. A company like O2 shouldn't be making such potentially financially catastrophic errors. I would suggest everyone else who has been victim of 'a system error' make such a complaint because the notion of a system error is hilarious.

Systems don't make errors, there is either human error which could either be incompetence or malicious. Or the 'system' is fundamentally designed incorrectly which is still human error.

I think it is time someone could take these cowboys to court. They did this to me last year. Actually they never sent me a final bill, and my online account was showing error all the time. Only to discover 4 months later that they took £600 termination charge which they shouldn't.

Well, I've had the expected balls up in billing. The first bill was for £23.58 and I was advised the credit would be in the second bill for the pro-rata difference.

A second bill received today which sure enough contained a credit for -13.87, but also an early termination charge of £424.23 as well. I've been on live chat who apologised that it was a system error, they would submit a form to cancel it and it should be cancelled within 4-5 working days. So people need to keep a close eye on this.

+1

sold mine gumtree £40

I don't know about the £99 price, but I think the speaker is quite decent performance-wise, particularly for its slim form factor. It's never going to power a house/outdoor party, but if you like traveling light it could be ideal. I think it may have superb battery life. I played music at about 30% volume for 8 hours straight last night and battery indicator is still above 75%. The kickstand is definitely handy, and the powerbank and waterproofing may prove useful for travels too. Also, the sounds it makes upon connection/power are actually pleasant and less obnoxious than a lot of other bluetooth speakers out there. The mic isn't that great though.

Bloody hell recievedthe speaker today. 2 days.

Git my unlock code in one.
Will chuck speaker on ebay.

Chucked mine on fleabay straight away, cleared £30

Not even close. I don't really know typical pricing on Bluetooth speakers, and I guess the IPx7 rating probably bumps its value up a little. But it's not a high-quality device.

Speaker quality is better than a phone (especially the S7, gosh is that a poor speaker!) but it's not quite as good as my Dell Venue 11 speakers. The microphone is also low quality, lower quality than the phone itself, I wouldn't use it for skype or handsfree.

I won't complain at a free speaker I can take camping, but £99 is laughable :smiley:

No.

Personally I wouldn't go out of my way to pay that much for this speaker... I personally don't think it's worth £99.

Is it worth the £99 quoted price?

Just found this video:

https://www.youtube.com/watch?v=PFWRFmd-rO8&feature=share

Samsung Level app allows you to control the volume of the device from your phone and allows you to connect 2 Level Box Slims.

I had a card through from APC I presume its the speaker

Did you get an email that it was going to be delivered today?

Just finished charging my one. Did a bit of testing and I can say that it's obviously better than listening from the phone's speaker but it could have been louder with more bass. But hey, it's a free speaker!
Also, it can be used as a juice box which is a handy little feature, though the battery in this speaker I believe is only 2,600 Mah so don't expect to get much charge from it.

Were you expecting a used one?

Anyone tested out the speakers? Any reviews so far?

Got mine speaker today, brand new. Thanks!!

Speaker just arrived :smiley: Still sealed as might sell so cant give info about it. Was delivered via apc overnight.

Thanks for that, I think part of the issue was I was put through to customer services in South Africa (even though they are very nice!). They gave me a real run around and contradicted each other, even a supervisor! Better to redial and try again until you speak to someone in the UK as eventually only they were able to fix the billing issue and apologised for the poor customer service

I spoke to someone who was able to get the final bill generated which appeared in myO2 with a credit balance and gives you a link to request the credit to be made to your bank account. For that reason I'd advise against cancelling the direct debit. I think it's just a matter of speaking to someone who knows what they're doing - another agent was telling me to cancel the direct debit and wait until another billing cycle in 3 weeks time but clearly that was poor advice.

My final air time bill shows closing balance of £ 2.91 but they took £30.00 by direct debit. I chased them on Monday, the chat staff are useless - computer says no syndrome!. But when I rang them, they said that they will send the difference to my bank ac as it was taken by direct debit & to wait 5 working days. I will check my bank ac on Tuesday, if the it is not been refunded then I will chase them again!

I paid off and cancelled my contract the day I got the phone - later got charged £30, was going to call them up and complain, but a couple of days later, I checked my O2 and it now shows i'm owed £23.

I did the same, I paid £345 yesterday, got my speaker claim validated in 30 mins, awaiting the unlock code.
I got charged £21.50 for the direct debit and £15 for the airtime today, so I am assuming I shall just not cancel the direct debit, but just wait a few days and get the refund?

@tobtan - wouldn't recommend cancelling the direct debit, as you probably do owe them a few £ for the day or so you would've had the contract active for.

I paid off and cancelled my contract the day I got the phone - later got charged £30, was going to call them up and complain, but a couple of days later, I checked my O2 and it now shows i'm owed £23 - see http://i.imgur.com/rCqtXVb.png

I'd expect to get charged the £30, and if your my o2 doesn't show similar after a few days, give them a call and ask for a refund

​​Hi I'm in a similar situation, what did you do in the end? Did you cancel the direct debits?

I was advised to claim the £30 taken by the direct debit from the bank by a supervisor, now I'm worried!

Due to O2's ineptitude this has been a bit more hassle than I hoped for but still a great deal. They took £35 from my account and in the process of trying to get that sorted out they generated a bill with early termination charges amounting to over £700. Chat agents were generally hopeless and advice was regularly contradictory or just plain wrong. Have just arranged for refund of £32.74 and speaker claim has been approved.

Requested unlock code, it said it should take around 7 days.
Paid off £345, I think a bill may have been paid so will get a refund and he said they shall let me know the amount I am entitled to in a few weeks. So now I need to claim the speaker.

Thanks for your help!

And it got validated! :laughing:

I picked mine up from the store so I dont have a despatch note. Both times they are requesting documents with the IMEI number which I dont have, I managed to get on live chat and the person forwarded me the chat via email with her mentioning my order number and IMEI number. So I took a screen of that and submitted again. What I dont understand is why their system saying it has sent me the proof of purchase but I've reuested it 4 times now to 4 different email and non of them got it (checked spam folder). I just hope everytime I get rejected my 7 days gets extended so when the proof of purchase via post get to me I can submit that instead.

It is possible to have your claim validated without anything further from o2. When I made the initial claim I included a scan of the despatch note which has the imei number on and the CCA agreement PDF o2 emailed when I first placed the order.

Samsung did come back asking for a screenshot of the order confirmation email as they can't accept the despatch note.

It needs to be the 'Thank you for the order' email with the following details in it:


I took a screen grab of that and got a validation email almost straight away. No need for anything further from O2.

​Ring o2 mate.

​keep on ringing o2 till you get to speak to an agent who is on the ball. Ask him to email you a receipt showing the imei number. Should then get it in 24 hrs.

I'm not having any luck, I sent a photo of the receipt, the CAA agreement thing both declined. Requested proof of purchase 3 times to 3 different email addresses and non of them came through. Requested by post hoping to get it before the 7 days expires :disappointed:

Submitted my claim for the speaker yesterday with a photo of the despatch note and a copy of the CCA emailed to us. Had the email a few moments ago saying they can't accept the despatch note and asking for a screenshot of the email confirmation (which doesn't have the IMEI number on?) sent that and a few minutes later the claim was validated, speaker expected within 30 days.

Just submitted my speaker claim, ordered online and I didn't wanna phone up to get a receipt with IMEI on so I attached the following:
- Photo showing both the "Thanks for your order" letter showing SAMSUNG GALAXY S7 with IMEI, and the FREE SAM LEVEL BOX SPEAKER on and the Final Phone Plan Statement on it, showing the price of the phone & that it was paid
- pdf copy of order confirmation email
- the document from my o2 -> my documents -> CCA Samsung Galaxy S7 32gb Black O2 Refresh

Got confirmation immediately after that it was recieved, and 40 mins later it was validated. (a few mins before midnight, how even? Why is anyone working then?)

But yeah, if anyone else is the same position, just send everything, works apparently :stuck_out_tongue:

Will let you know how I get on tomorrow, many thanks for your help.

I did inform them within 14 days as the teems and conditions state that the 14 days cooling period starts 1 day after the contract has been received. The contract was on 28th so the time starts from 29th.
Today was the 14th day so will see what happens tomorrow when I get back. If o2 were incompetent I shall have to lay the smackdown.lol

The terms and conditions have a 14 day right to change your mind period. If you're over that you'll need to speak to O2 to find out if there is any way to avoid an early termination charge.

For the speaker...send a screenshot of order confirmation email and photo of the invoice that is in the packaging as it has order number and imei on it. This should be enough. I also sent a screenshot of the imei on my phone just because Samsung were being very picky and asked me for it.

Tried to speak to cancellations today but they said in have to call 202. They were useless on chat. Wasted so much time!

Thanks buddy. Only problem is that i received my phone 2 weeks ago. Will that be a problem? I'm in Rome at the moment so will have the phone and sim tomorrow when I get back to the UK.

Many thanks for your help.

Just follow the exact instruction in the post. You need to put the SIM in the phone so that O2 can pick up the IMEI number being used then either through myO2 or via live chat request the unlock code.

After that call 202, the automated system asks you to say in a few brief words what you're calling for and just say, I want to leave O2.

You'll end up through to an agent and just tell them you want to pay off the device plan, and cancel the airtime. The guy I spoke with just said yeah no problem, asked me for card details to pay off the £288, then the airtime was cancelled by the next morning. My device unlock code came by email 2 days later.

Guys
Please I need your help..
Do I cancel the contract and pay device?
How do I claim for the speaker?

What's the warranty situation on this phone?

keep ringing till you get an agent who understands your requirement. - receipt that shows the imei number. It is hard work till you get someone who has got at least half a brain.

I just checked that doc but does not include the IMEI number? Or I'm being stupid? My claim got rejected and asking me to give in doc with IMEI and I'm not sure why I am not getting proof of purchase via email, requested twice so I have now requested via post..

What's the warranty situation with the S7 (who and how do we claim if needed)?

Just an update
Claim validated delivery within 30 days
Proof of purchase is in my o2 just go to documents and download in pdf

o2 also took £30 off my bank account 2 days ago. Just got my bill (final) and shows that I am £25.16 in credit and below there is a link to apply for refund. Waiting for proof of purchase now from o2 to claim my speakers.

speaker claim validated

I got joy only when I spoke to someone but chat was no good. Ask them to email you the receipt that shows the imei number of the phone.

Just got billed £30 despite cancelling the airtime, lame.

Guess I should talk to them about it - also, any idea what to say to o2 to get proof of purchase to use for the speaker? anything specific?

o2 text me saying mobile bill overdue. They are idiots, despite contact via phone,email, and myo2 saying 288.00 paid and airtime balance 0.00 they still tried to take 430.12. (Cancelled direct debit) This was updated 2nd Jan 17. Now l got to keep eye on credit report :disappointed:

Just a word of warning for anyone who's changed their theme before putting in the unlock code. On the theme I'm on when you put the new SIM in it comes up with two buttons, unlock and bypass. So I pressed unlock and it did nothing.

Turns out there is a numerical box to enter the unlock code in above the unlock button, that wasn't visible with the theme I was using so I'd assumed pressing unlock would as me for the code. It took a google to find a picture of the unlock screen without a non-standard theme.

Wow, I applied for the speaker and uploaded both receipts I got with my collection at 9pm today. Got a text at 9.40pm telling me my claim has been validated. That was quick!

I have got a Spigen slim armor metal slate case. Any suggestions on which screen protector that would be suitable with this case?

I had a "chat" conversation having explained that the final bill was of £2.91, so why was £30 taken out. he/she replied that was for december. I had already mentioned in the chat that I had paid off for the device the next day & at the same time I had cancelled the air time.
I was not getting any where, so at the same time I managed to talk to O2 customer service & she assured me that I would get the difference refunded via direct debit method in 5 working days. No thanks to the person on Chat. Good news: I had a text & email that my speaker application has been approved!!!!.

Is it just minor cracks to the glass by the soft keys or has the screen cracked?

Has it affected it's usability?

I don't know anywhere that does it but I've watched youtube videos on tear down and repair for the S7, it's a terrble phone to repair. Taking the front glass off destroys the screen so the entire thing needs replacing which costs over £120 just for the part before you even have a repair bill. I'm also not sure if a repaired phone is still going to be water proof.

If you find anywhere keep us posted, but if it's minor you might be better living with it or selling the phone.

Anyone know of a good place where I could get my Samsung S7 screen replaced. I managed to drop it and even with the case, it landed screen first and there are cracks at the bottom of the phone, next to the soft keys.
The tempered glass protector was meant to arrive tomorrow too :disappointed:
Anyone replaced their front screen? Also any advice in what sort of price range I would be expected to pay for this screen replacement?
Thanks

​Just spoken to someone on o2 chat and they have said it is a mistake and will cancel the charge. Thank God!

Today I received an email saying my bill is ready, logged in and it says I have to pay about £570?! I'm pretty worried now! I paid off the phone and cancelled the airtime already

They have taken out £30 from my bank even though the bill states £2.91.
Will contact them to find out whats going on.

I have now received the pdf for the phone, which also states the IMEI number, from O2 & have completed the form for the speaker. Fingers crossed that it will be okay!
Once again Thanks to OP.

you should get of option of s7 or s7 edge & the colour in the drop down menu. Did you use the link as below?

​https://www.samsungpromotions.claims/pages/o2-freespeaker/home

​what did you select when it asked for "Please enter the details about your new product purchased below"?

when trying to claim the free speaker, it says "Please enter the details about your new product purchased below". What do i select?

I tried to ring twice yesterday but was on wait for more than 10 mins each time. So I tried chat to obtain a receipt for the phone to claim free speakers but the person said that they can only send bills even though I requested a receipt showing Samsung S7.
I then again tried to ring through and managed to speak to an agent who said that he will email me a receipt showing the phone details including imei number & to allow 24 hrs.
I today received a bill via email of £ 2.91.for the period till 22 jan.
I had ordered on 22 dec, received on 23 dec at 9:15pm , & on 24 dec at 1:00pm I rang to cancel the air time after paying off for the device. I did not use any air time.
Has any one got a bill for this few days even though it was not used? & bill showing the date till end of 30 days (22 jan 17) even though the air time was stopped?

Speak to o2 about it, and say you shouldn't be charged. They'll say its an error on their side and they'll sort it out.
There were few other users who mentioned about getting early termination fee bill and they got it resolved by contacting o2.

Anyone else got a bill from o2 today with an early termination fee of £575? They can do one.

Phone O2 and get them to send you proof of purchase by email. I filled in the online speaker claim form this afternoon and attached that, just got an text that my claim has been validated and I will receive the speaker within 30 days!!

So what evidence are you guys showing? The invoice in the bag or something else that o2 needs to send via email?

same here

Speaker info http://icecat.us/us/p/samsung/eo-sg930cbegww/not-categorized-8806088542140-Level+Box+Slim+Speaker+Black-33252401.html

Mines been approved to phew had to get a proof of purchase from o2

Finally, got the validated email and the speaker will be with me within the next 30 days.

did it yesterday morning, got a message at 7pm asking for more information regarding the receipt sent it off and about 1 hour later it was approved ​

That's great, how long did it take for your claim to be approved?

the long receipt that came in the bag​

​the receipt that came in the bag when I pick up from the o2 store

which document did you upload?

got my claim approved.
Your Samsung claim has been validated and you will receive your reward within the time frame as detailed in the terms and conditions.

The promotion product is the Samsung mobile, which was not returned. So this does not apply.

It says this on the Terms and Condition:

18. If a Participant returns a Promotion Product after submitting a Claim, the Claim will be invalid and the Participant must immediately email [email protected] to cancel the Claim. The Promoter reserves the right to check with O2 whether a Promotion Product has been returned and, by submitting a Claim, the Participant provides consent to the Promoter to do so.

Will that apply to this situation with the o2 refresh?

No, I didn't, but it doesnot matter, there is no such clause for this claim right ?

The invoice will be sent in email within 24 hours

Did you ask the online agent if it is possible to claim the speakers even after paying off the device and cancelling air time?

Bear in mind that you need to response the claims within 7 days or else your claims will be void

Maybe when Samsung contact o2 to confirm the purchases, Samsung are being told the purchases (ie contracts) in question have their accounts closed?
Hence, Samsung could not verify the purchase?
That's the only reason I could think of.

I have just been on O2 chat. They are going to send me an invoice/proof of purchase which will have all those required details. I hope this will be sufficient. If not I will not bother, Thhe phone itself has been a great deal.

I got the same even attached the contract for the handset and even that was knocked back!

I am going to call them tomorrow to confirm what else they need as I received a 2nd response just now asking for more information. I want the speaker no matter how they try to push back.

the response I received says they need a doc that shows order date / number/Phone Model/IMEI. The O2 order paper that came with the phone already had these and submited! what else?

What I have done was took a snapshot of the order confirmation email when order placed and added as another proof of purchase. If they asked for more information, I will have run out of ideas what to provide them.

Yes, I got the same email!I donot understand what they want, anyone?

Has anyone got another follow up email asking for more information?

Dear Mr XXX,

Claim ID: 1234567

Unfortunately, some of the information provided was not sufficient to process your claim. In order to proceed with your claim, we require the following:

Please send us the proof of purchase showing order/date of purchase

So we can process your claim please click the below link and follow the provided instructions.




We must receive the missing information within 7 calendar days from receipt of this email or your claim will be marked as invalid.

If you are unable to click on any link provided, please copy and paste it into your web browser.

If you need to contact us please visit our support page.

Lines are open Monday to Friday, 9am to 5pm.

Kind regards,

Samsung Promotional Support

Hopefully everything goes smoothly and to plan :smiley:

Dear xxxxxxxxx,

Claim ID: xxxxxxxx

Thank you for your Samsung O2 Free Speaker claim.

We will now check your claim against the Terms & Conditions of the promotion. We will email you within 3 working days with further instructions.

In case the information you have submitted should not be complete or legible, we will ask you to provide this again in order to proceed with your claim.

Please keep checking your email inbox regularly to ensure that you receive our responses and updates on your claim.

If you are unable to click on any link provided, please copy and paste it into your web browser.

If you need to contact us please visit our support page.

Lines are open Monday to Friday, 9am to 5pm.

Kind regards,

Samsung Promotional Support

This is an automated email, please do not reply.

Managed to get my airtime cancelled no problem whatsoever, the guy on the phone was super helpful and knew exactly that I did the deal just to get the handset and congratulated me on finding such a great deal! He sent me a bill for the 3 days I was technically connected (the handset was laying in store waiting for me for 3 days :disappointed: ) which came to £2.77 total for airtime. Phone's been paid off outright and I've got it unlocked no problem.

Submitted my claim for the free speaker now also.

HUGE thanks to the OP for this deal, such a bloody good one!! :smiley:

can you use a screen shot of an email confirmation?

​i used the order letter that came with the phone. scanned and uploaded.

​i received a email that someone will let me know the outcome in 5 working days

Did you use the order confirmation letter included as the digital copy for claims?

Did you use the order confirmation letter included as the digital copy for claims?

Did you get any email regarding the claim? Or just a message on the webpage where you claimed?

submitted the claim for the speakers just now!

thanks

It has only been 11 days since you purchased. As the condition of the offer says, you can only claim after 14 days since you purchased. Try again in 3 days time?

How stupid can one person be?

December 23

When did you purchase?

Not working. Getting the following response

Thank you for visiting our redemption webpage,

Claims can be entered from 14 days after your purchase. Please return within 30 days of that date to submit your claim.

To avoid any credit hit, better to let them take the money, if you can afford and then claim back

So what's the best to do with direct debits set by O2 that they're going to use to take the final bill payment?
Should I let them take the payment and then call for (partial?) refund or better cancel it with my bank now?

Looks like the latter can affect the credit rating massively but it's not clear if it's true or not..

I requested mine in the morning via live chat and got it via email the same day, probably late afternoon at a guess

I requested mine via live chat and got an email from them saying they had to request an unlock code from Samsung and i'll get it within 10 days but my phone was unlocked anyways so I requested it before I had tested another sim. Maybe yours is already unlocked. I did pick up my phone in store though so if you had it delivered to home it maybe a different story.

Yeah it is most likely due to the non working days in between. They say roughly a week but I got mine within few minutes of requesting.

How long did that take for them to do that for you? I've still not had mine come through yet, hoping it's just been due to the weekend and bank holiday.

I got the same issue but went on live chat and they sorted it for me - live chat seems to be the way to go IMO

Try the link provided on comment #247 on page 7 of this thread.
It should help.

Hi, has anyone experienced difficulties obtaining the unlock code? I received my unit 2 days ago and the 'my device' option in MyO2 account has been displaying an error message: something in the line of the option not been available and I should try later.

I placed one call with the O2 sim to let it link the imei and the line and there is still no joy. Anyone experienced this or has got any ideas?

Where are people seeing the final bill? I checked on my online account and it said I had a disconnected account with a charge of £30 that I have already discussed with chat that won't be charged to me - Will I receive another final bill via email? Also I sold my one plus three on Ebay today for £346 so minus the fees I will still be in profit and have a better (IMO) and brand new phone - result

Yeah I would cancel your Direct Debit and keep an eye on your credit rating. If you can I would use Live chat and keep a copy of the transcript as proof. A little faffy but the deal for the phone was great so thanks OP.

I had the same fee applied to my account today. Spoke to them on chat and they said the same thing i.e. they will waive the fee within 3 working days.

I just got a bill for £500.00 termination of contract. Spoke to a CS agent on live chat and they cancelled out the charges and confirmed to me that I can cancel my DD if needed. The new zero charge termination would be updated within 72 hours. snippet of the transcript below. So I would Suggest anyone check their final bill and get it sorted before any DD payments come out. Hope this helps anyone

THOMAS LING: So the bill is incorrect and there are no further payments to be made and no attempt will be made to take any monies out of my account via direct debit?
THOMAS LING: Can you confirm?
SONIA: Tomas, I have arranged the credit request on your account so you will able to cancel the DD from your disconnect account to avoid this payment
SONIA: Yes,. I can confirm this chat, we will waive off the term fee charges with in the 72 hours on your account after that you will account settle with us

Most people will start claiming at the end of next week, judging by the date this deal was posted.

Got to wait 14 days from purchase until you can claim

Call them get confirmation you owe nothing and date my o2 account will be updated.

anyone been able to claim the speakers?

Just been given a new bill with an early termination fee of £498, when apparently it was all cancelled and I shouldn't have got any further bills. Have people just rang them up and said you shouldn't be charged this?

My bill sorted now took a week. Early termination fee 430.12 - 429.43 = 0.69. Rang to pay 0.69p gave card details couldnt complete = technical issue. So she credit 0.69 to account so i dont have to bother calling again :smiley:

Probably when you click the link it will show up on the o2 website as where you came from....

The only way around this is some sort of redirect anonymiser link so the website you land on can't tell where you came from. HUKD may not want that as they probably receive referral fees for purchase made etc (they have to fund themselves somehow)

Would be great if you had a transcript saying that.

They clearly expired it ahead of schedule - HUKD probably set off an alarm or something :wink:

Regarding the voucher code - when this deal came out, I went on live chat to find out when the code expired and was told it was near the end of January (around 30 days) - great I thought, some time to think about it (deciding whether to switch from iPhone...). Shame if it is expired.

​

I don't physically have it yet but I satisfy the criteria so will be receiving one eventually.

how did you get the free speaker and cancel in 14 days? as I thought you had to wait 14 days to claim the free speaker.

I was told to cancel direct debit by the o2 member of staff in live chat.
He said I wouldn't have to pay anything because I haven't used anything.
I had a transcript sent to my email address so that I have evidence if everything doesn't go as it should do.
I'm really happy with this deal and any concerns that I had are well and truly dispelled.
I'm satisfied that I've got a Samsung Galaxy S7 and free speaker for £288.

check your banks for direct debits i had 2 still not cancelled since 23rd.

No mails here - the T&C suggests the code popped up in an online banner though, which agrees with the commentary on the original voucher-deal here on hukd. I did try my luck but CS simply told me the webpage was wrong, to ignore it and that "tech support are looking into it", which is quite frankly an impressive fob off.

Did anyone get these promotional emails?

​http://www.o2.co.uk/termsandconditions/rewards/up-to-50-off-upfront-cost-on-refresh-promotion-oct-2016

​which terms are these?

​says 31st Jan expiry in their terms :disappointed:

Bit of a long shot but does anyone have any tips on copy my data from my blackberry 10 to my Samsung S7. There seem to be a variety of methods out there but none so far seem to have worked for me :disappointed:

nice job done, but look out for full 24 months airtime bill! it's coming

My first o2 refresh deal so I will share my experience...
Ordered phone on 23rd, was told it was "pending" and that they were doing a credit check and I would hear in 48hrs, didn't hear anything.

Rung the credit check department Boxing Day and they said "yes you have passed, the phone will be dispatched.

Phone arrived Wednesday but I was out until Thursday (today) inserted SIM, phoned o2, asked for an unlock code, they couldn't do it due to the phone not being registered on the network, same thing via "my o2" app, in the end I went on live chat, requested an unlock code and the guy said he would sort it for me.

After that I phoned o2 back to cancel the airtime, no problem, paid £288 with an AMEX card, told them I couldn't get a signal at work and it was no good, no questions asked, yep we will do that for you, said they would send some paperwork via email confirming.

Didn't receive any email so about 4 hours later I got back on live chat again, just to confirm it had been cancelled, yes that's fine, it will be terminated tomorrow (30th) - so I asked if I would be billed for 2 days, the answer came back "yes" no drama as the phone was cheap enough but we are all here to save money right? So I queried it.. he said the bill had been generated, £30 would leave my account 11th month and then I would be refunded at a later date, -minus the 2 days... after a bit of backwards and forward he told me to cancel my direct debit, and as soon as I get the final bill contact them and as a good will gesture the will write off the line rental for 2 days and they would zero the account, I took a screen shot and that is that.

Whilst I was on the live chat I received the email with the unlocking code, did it, stuck my 3 SIM in and am now using an unlocked S7, with a 3 SIM only deal, for the grand total of £288.

I did all this while I was working so the hassle factor was minimal and I spent about 10 minute on live chat, and about 10 minutes on the phone and that was that.

Nice deal OP, thanks again

Yes, one must jump through a hoop or two to get a £600 phone for £288!

I asked to pay off my device first and the operator asked me "after you paid off your device, do you want to cancel your airtime as well?". I said yes and he did took down my card details for payment for the phone and cancelled the airtime plan straight after.

I'm in a similar boat, my bill is £21.50, I paid off the device plan (£288) then asked to cancel the airtime contract, explained that i'd only had the phone for 2 days and didn't want to pay for a full months bill as i've only had the phone 2 days, very little data (if any) has been used and no minutes or texts have been used and he mentioned something about a credit bill. I'm hoping I just get charged for what I used and the £21.50 doesn't get taken at all that saves me messing about trying to get it back.

All in all good deal just wish I'd jumped on it while they had to £50 off upfront code going but with the free speaker I can sell works out cheaper than anywhere else for a brand new unlocked s7.

Right, hope this makes sense...!

I just spoke to a lovely O2 customer services lady.
Unfortunately the first month advance £30 bill will be taken by DD in early January as the final bill of the used airtime allowance is generated 14 days after the disconnection date (which falls into mid January).
The final bill should be a credit bill as you've paid £30 already (minus how may days you used the SIM) which you will need to call them to fill in a refund form for you and this will take 10 days to be put back in your account.
Seems ok, but a bit of a faff!!

I'm started to panic tbh, everything that's in their 'change your mind' policy and the device plan cca seems to imply that I need to either return the device or pay off the device and the sim price. Can anyone give me a step by step on what to say and some legal terms if need be?

​The advisor is having you at it. O2 refresh lets you cancel straight away and pay off the device plan soon as you get the phone. Id be ringing them back and making a complaint.

Did you have to do 30 days notice or anything? Or did they cancel straight away? Did you ask to pay off device first then be like oh btw I want to cancel or did you just say you want to pay off my device and cancel my contract?

Adviser said the 14 days cooling off is only if I return the device, what wording or phrases can I use to let them know I want to pay off the full device price and cancel the airtime without giving 30 days notice and paying a whole months bills ect?

First adviser I spoke to said that It would be 30 days notice to cancel, I said that in within my 14 days and he could charge me for whatever services I have used (which is nothing maybe 0.1gb of data) and he said in they're terms and conditions this is not possible. I quoted the Cusomer contracts thing but he wasn't haven't any of it. Is this correct he can make me give 30 days notice?

Nevermind code just came through about 10 mins later lol Good stuff whoever posted that link. Now to cancel the airtime.

Just picked up the phone after messing about with uk mail. Requested the unlock code by using the link posted on page 7. Am I ok to go ahead and pay of the device and cancel the airtime now? Will the unlock code go to my email/alternative number?

I don't have anything at all in MyO2 now, the phone number I had for the contract SIM has disappeared completely and the only thing I see is my PAYG sim.
The contract SIM stopped working around midnight last night.

I used ~100mb of data and did some calls on that SIM, but I can't see how much I will be charged (if any) for that, there's not a single bit of information about it in my O2 profile.

I had exactly the same, I think it will update (hopefully!) to the correct amount but keep an eye on it

Now shows up on my o2 as a 'disconnected bill', looks like it worked! Does seem like I'll have to pay £30 for the first month tho?

'Total amount due
£30.00
We'll collect this amount from your account on or around 07 Jan 17.
Thank you for paying by Direct Debit.'

I can't remeber when I last saw a branded phone. Do networks still brand phones?

Just picked up my phone from O2 store and it's unbranded and unlocked. Now wish me luck in cancelling with no issues.

Do we need to register for Samsung warranty?

Yes the promo code has expired but a brand new Samsung S7 for £337ish is still a great deal :smiley:

Promo code expired?

Charged me from time of order £2.49, a month later took same amount, got a refund on that one. Done Refesh twice before and not charged anything.

Is this expired because the £50 code no longer works? Where was code obtained from?

Also, as a reminder, a giffgaff sim should work fine on a locked o2 phone

Go to https://www.samsungpromotions.claims/pages/o2-freespeaker/home 14 days after purchase and enter your details there. You need to do it within 30 days following the 14 day cooling period (i.e. within 44 days of your purchase).

How do you go about claiming your speaker?

Nothing came in the box.

Thanks a lot OP. Mine has been received and unlocked with ease so far. Does anyone have advice on a case and/or screen protector for the S7 please? I find way too many mixed reviews, so thought I would ask here.

I am unsure but I don't think it does. The ebay method provides you with the unlock code that you will obtain from o2 anyway.
Since you are not rooting your phone, you warranty should be valid. Usually any problems, you could take it to Samsung store directly.

Thanks Nathan,

Would the eBay unlock code method cause any implications for the warranty or anything?

You can purchase unlock codes from other means, someone posted a link for £5. It comes down to which one is easier/cheaper for you; paying airtime or pay to unlock.

My handset is finally going to be ready for collection tomorrow. However I can't collect it until Saturday because I'm out of the country - should I ring and cancel my airtime now or should I wait until I get the unlock code?

If I wait until Saturday will that mean I'll have to pay for a months airtime?

Yup, follow that advice. You may find a better customer service adviser who knows what they are talking about.

Doubt that if you cancelled within 14 days.

one of the tips for successful O2 refresh contract cancellation is always try a new O2 advisor if not satisfied

Is there VAT on the phone pruchase? ie would I be able to get the VAT back at the airport as I am travelling to Aus.

Thanks

looks like managed to cancel the airtime from midnight tonight however the guy tried to convince me I have to give 30 days notice and pay for 30 days of airtime that I don't use or alternatively return the phone back to them.
interestingly the person I spoke to before Christmas told me the airtime will stop on the 1st of January.

I'd expect they have specific rules about cancelling the airtime within 14 days of purchase and that it can be done immediately, but it's just total mess (unless they're trying to squeeze as much as possible from you before you leave).

how annoying, I ordered mine on the 25th December, so won't actually be able to collect it from store until 29th lol oh well still a good deal anyway.

They do still charge you for the contract time from when you order, not when you activate the sim so best to get this done straight away.

gotcha

You need the IMEI number from the mobile.

When I rang up and paid the phone off I said it was because of the bad signal in my area and was going to continue using my old sim from another provider. He asked if I needed an unlock code at that point.

DO you have to wait till you actually receive the phone to request the unlock code as it looks like all you need is the mobile number

Thanks all! Code has come through, awesome :smile:

Use this link here provided by jammycal. You should get the unlock code fairly quick. I got mine within a minute!
Then when you used the code to unlock, you can call up o2 using 202. The customer service person will understand what you want when you say you want to pay off the device :wink:

The link worked for me it's in this thread somewhere. Literally by the time I entered the information in the was an email in my inbox. Then you can get on with cancelling.

Try online chat. .I received a code within 30 minutes.

When trying to request an unlock code, that part of the my o2 site just says:
This information is not available at the moment. Please try again later.

Requested one by phone but they said it'd take 7 days to get the code.

Am I okay to cancel the airtime plan now, or should I wait?

Thanks. Recieved phone, got unlock code, paid off device and cancelled airtime contract.

Thanks vassy for the deal too.

We're sorry but the delivery of your consignment has been delayed. :disappointed:

The speaker is given when purchasing the phone, not the contract. I see no problems with this gift

Gone ahead and ordered, should arrive tomorrow, hopefully it will all go smoothly and I can just pay off the device price and there will be no termination fees for the airtime plan cancel. Which is the quickest method to get it unlocked?

ta lad

yes

Anybody who's done this, is the phone sealed when it arrives?

Yes.
Buy phone contact.
Receive phone.
Get unlock code using link in this thread
Phone to pay off the device in full (£288 or whatever it is without the promo code)
Cancel calltime contract.
Enjoy cheap Samsung.

so it seems this would challenge the 14 day cancellation period that we are looking to take advantage of. which makes it a bit of a red herring :disappointed::disappointed:

They accept credit cards and American Express payments on the phone so if you want to get some extra money back choose a payment method that suits you. I used a 1.5% cashback card meaning £4.32 back, not a lot but it helps.
Also tracking worked on cashback site when I bought it and it's £80-90 so I'll sit tight and potentially get Uber Uber lucky.
Even at £288 this is a fantastic deal.
In terms of comparison with the Lenovo ZUK Z2 I'm gradually noticing things that are better about the Samsung. The screen really pops on it and the sound quality is fantastic. The performance is faster on the Samsung but I think it's because I haven't switched over to the Indian ROM on my Lenovo.

14 days before you can claim

Has anyone received the free speaker yet?

These procedures are after you received your phone?

I rang them from the phone (202) to ask them to provide the unlock code.
Then made a few calls (via 202 )& hanged up to activate the online O2 a/c.
Then rang 202 to cancel the airtime & pay off for the phone.
It got disconnected the following early morning.
The code was sent via email.
The unlock code came the same day- was told that it could take up to 10 days.

I read through the comments and just to confirm, I have a few queries.

So I order the phone, wait for it to arrive. Then request the unlock code or could I request the unlock code before I receive my phone?
Then I cancel the airtime plan and pay off device plan after getting the unlock code? If I was to cancel before, how will they send me my unlock code?

Thanks in advance.

Yeah so for this price I can't see anything better, I've looked on gumtree and ebay and cheapest for brand new and sealed are about £420 and this one you know where it's come from.

​Oh yes, sorry my bad I didn't see it.

Well whenever I click 'get deal' it takes me to the page and if you scroll down its says 'upfront £49.99' and monthly £12.00' ?

​The monthly handset payment has now gone up to £17 as opposed to 12. So it will now cost you £408.

Surely even without the Promo code for the upfront cost, £337.99 for a brand new sealed and eventually unlocked s7 is outstanding value. Going to do this today and hope everything goes smoothly.

Ordered my s7 on the 23rd, collected same day. Got home, requested unlock code. Unlock code came through Christmas Day(nice present!). Put my 3 sim card in and all working good. Phoned up o2 on boxing day to pay the 288 for the phone, and cancel the airtime. All done, and very happy! THANK YOU OP!!!

I'm using a plastic one as the glass ones are unable to fit around the screen with a slim fit cover

There isn't a good screen protector for edge devices, I tried one before for my s6 edge+ but it loses the beauty of the handset/screen. I would suggest using a slim fit case.

try another advisor,

Anyone recommend a glass screen protector and case?

Mine was cancelled at around midnight same day. Might want to check that.

requested airtime cancel over the phone, the guy said it will be cancelled on the 1st of January.
no idea why can't be done immediately..

Still not had confirmation mine is coming... was told they were processing due to a credit check and I would know asap (even though I finished an o2 contract about 2 months ago) and I still haven't heard back yet, it's supposed to be delivered on Wednesday so if it comes it comes, and if not, well never mind

Any info on speaker specs etc.

The phone now is £17 a month :disappointed:
I guess I missed it then...

​When you get the code, you have to insert a non- O2 sim & enter the code to unlock it.

received my unlock code but the air time is still active despite speaking/chat to 3 different people who promised that it was going to terminate at midnight. I shall chase again after 10.00 am on xmas day!

No didn't use code , needed the phone as my S4 knackered now,still a good price , also other half bought S7 for much more and recommends it very much

Did you use a promo code?

The £50 off code in the OP has expired, so TCO is £338.

why is this expired , just ordered the black one

Sorry your -O2- parcel is delayed at our Snetterton depot. Delivery will be 27 Dec.
It's been at Snetterton sick 6.45 am...I paid extra for Saturday delivery. NOT happy with Dpd ..they are like the Grinch.

got to wait 14 days till you can claim speaker.

has anybody has had any luck with samsung speakers?

received my unlocked code at 3pm today and received a bill of £30. will call them up next week.
trying to make a claim for the samsund speaker now

Thanks everyone. I requested an unlock code from chat waited over 24hrs and nothing. I then used the online form, it took just 2 minutes. Called them and they were basically ending my sentences in cancelling the airtime. :sunglasses:

​I requested it via online chat yesterday. Today I confirmed with online chat that it had been requested, they said I'd get it by 30th Dec. Straight after that I filled in the online form as some others suggested it was quicker. (https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form) and a few minutes after submitting it I got an email with the code.

Did you ring them or online chat online chat didn't really help

same! :disappointed: They didn't buzz or put a card through the door, but apparently I wasn't in! (i was)

​My contact has been terminated and phone disconnected. I filled out the unlock form today and still got the code within minutes.

YES YES YES!!!

Just got my unlock code thru. all credit to vassy4u. amazing deal

thanks again op, phone is unlocked, filled out the form on the o2 website as the my o2 wasnt working, took a couple of hours. cancelled contract and will get a final bill of 2 days.

i cant seem to see the form for the samsung speaker?

All went smoothly thanks o/p
http://www.techradar.com/reviews/phones/mobile-phones/samsung-galaxy-s7-edge-1315189/review:smiley:

Ordered mine on Thursday night just before midnight, still waiting for confirmation. Turns out my credit checks been referred and it's with the fraud department??? Haha

I rang o2 and they've said it will take another at least 48 hours for the fraud department to do their checks - presumably more now since it's Christmas.

Looking like No shiny new handset for me until next week at earliest :disappointed: Oh well, it'll be like Christmas morning again when it does come I suppose

Rang & paid off the phone. But the sim is still active! Rang again at 2.00pm & they advised that I wait till 12 midnight! Is it normal for it to take so long?

No they said they would wave. I was advised if I did get charged to ring back and tell them to check the notes as the charge was waved and I would get a refund. Purchased this case for mine https://www.amazon.co.uk/gp/product/B015YGLXYG/ref=oh_aui_search_detailpage?ie=UTF8&psc=1

Did you pay for a full month of service

Got the 1st of two unlock codes today. Unlocked the phone. Phoned O2 Airtime charges waved and paid £288.00 for the handset. Op this was an amazing find. This is why I constantly look on HUKD for the next best deal and contribute when I can.

I still havnt received my unlock code but they have terminated contract can it still be unlocked even though they have cancelled the service?

Spoke to Live Chat about my £600 early termination fee and will be refunded by 30th December, lets hope so.

Just received my unlock code by email too.

Wow, requested via help yesterday. Said within 7 days.
Used the link above just now, got an email with the code literally after 1 minute!

just got the unlock code!

Used the link above and got my unlock code by text and email 5 minutes later. Customer care have cancelled airtime with effect from midnight tonight (picked up phone today). Thanks OP!

Dunno if it's already been posted but *#06# gives you the serial number of your phone

I have received my bill but still not received my phone. it was meant to be delivered to the 02 store today. still not delivered. does that make sense?

ive been charged 21.50 also and not for the days service I had

I suggest not to do that to avoid any adverse remark on your credit score.

Does anyone know any other code that could be used to reduce the upfront cost?
Thanks in advance.

I got my unlock code today :stuck_out_tongue: and unlocked - within 24 hours after I requested the code.

if you cancel the direct debit via you're bank surely that stops 02 taking the money out

Sometimes they may charge for the first month and refund the amount within few days. It happened to me when I cancelled last time.
This time also I received the bill for the first month with £25.

​mine was meant to be delivered today to the store but still not here

DPD have let me down and now won't deliver until the 27th. :disappointed:

Just had my code through.

Edit: been billed £30 but this won't be happening.

just cancelled I was told a manager has to cancel the airtime and I shouldn't receive any charges is this normal?

I've not been charged a termination fee and my number is disconnected. I received my bill and I've been charged from 23rd December 2016 to 22nd January 2017 for my tariff totalling £25. Should I ring them and tell them I want to cancel immediately and therefore only pay for the days I was connected I. E. 2days? Thanks

yes got mine today at 12.30 from o2, requested yesterday via o2 website

check your'e O2 account, mine has been billed 24 months airtime £500, and just cleared this with O2

Christmas eve delay I guess

haven't received mine either. cancelled contract 2 hours ago.

any unlock code yet?

I've done Refresh 3 times, first two times not charged any Airtime, third time £2.49 & £2.49 a month later, got one amount refunded wouldn't refund other.

Called said i dont owe early termination fee no dd will be taken and will get confirmation by friday. Some updates take 3 days to process.

I called the CS and cancelled the airtime. He charged my credit card £288 for the phone. He immediately cancelled the account and sim. CS mentioned that I do not have to pay anything for the airtime as I have not used it after activating the sim. I have to check the bill.

Here we go again. Somebody should hold O2 accountable for breaching their terms and conditions every single time.

​I had the same problem. Spoke to their webchat team who said they would stop that payment. Ive saved the chat transcript just incase!

Checked my bill got early termination charge:

O2 Refresh Unlimited 24M 20GB 22 Dec 16 - 23 Dec 16 1.61
Early Termination (VAT Not Applicable) 23 Dec 16 - 21 Dec 18 598.39

Check your final bill. Paid 288.00 yesterday final bill dated 24th today = early termination fee = 430.00 to be taken around 7.1.17 by dd which is the 2 year tariff amount. Only you dont get charged early termination fee if you pay off o2 refresh handset and cancel airtime!!! Calling now!!!

My code came through within 24 hours after I cancelled Airtime. Was charged £2.49 for Airtime used.

the live chat guy said the unlock code will be emailed within 7 days.
do I have to wait until that or can I cancel the airtime and still receive the code after that?

Ho can you be sure it will be any quicker off ebay?

Thanks for the deal and a brilliant Christmas present to myself :smile:
I got my phone delivered 2pm yesterday and had contract cancelled within the hour, they said I had to wait 7 days for unlock code to come through which is a bummer so I'll just buy one off EBay.
merry Xmas all xxx

It is still a good price even without the discount code

Just an update I was able to sign in to see my phone number and bill generated of £21. 50
Still no phone but seems like I'm getting phone

​I clicked on the store which had stock coming on 29 th by mistake
Clicked to agree dozen terms n conditions and got everything in email they took £9.99 for phone as well I called to try changing the store to the one which has stock and they refused one said can't do that other said it's still processing
The terms said they will only charge initial amount once its approved
Now will have to wait till 29th
I went for edge one

I'm in the same situation seezyf, haven't had any email yet to say it's ready for collection. According to o2 it's still processing. So it sounds like they're still doing credit checks or something.

Really hoping I receive confirmation in the morning as I'm going back home for Christmas in the afternoon and it's over 2 hours away from the o2 shop I've asked them to deliver it to! :disappointed:

Called 3 times and they can't tell me anything. Annoying.

​thats strange. i ordered 1140pm last night. delivred today at 630pm

Ordered at 10pm yesterday and still no update

Could this still be done if I paid the upfront 49.99? I mean £337.99 for a brand new s7 is still a pretty good deal right?

My two units turned up today via UK mail. Requested unlock code. Will wait until it's received before cancelling.

I'm coming from a Lenovo ZUK Z2, anyone else in the same situation?
Underwhelmed to say the least about the S7 I was expecting it to be in another league. :disappointed:

Anyone got an unlock code through yet?

Customer service told me today that they will unlock online and send a message via sms most likely to the alternate number.
when I requested last time and they sent the code to my e-mail address.

all dusted, received the s7 edge by UKmail in the evening at 6.30, put the sim in, made a call, and then called O2 to pay off the device plan, and request sim unlock code, and then passed on to O2 retentions who knew very well what I wanted, cancelled my airtime immediately!! now the sim cannot register meaning it has been disconnected. Now will wait for the unlock code or I may do this on ebay. thanks OP! 369.99 for s7 edge + free gift, HUKD

They can certainly try, I was told my line will be cancelled tomorrow and be charged for two days. I have got my email for the £288 paid for phone. No bill for contract of line rental has been generated as yet. I will leave card in phone to ensure tomorrow it is disconnected. not overly concerned at this moment in time. Last time I did a refresh deal all was good.

Ah great thanks just waiting for mine to come tonight :smiley:

Regardless what you do O2 is very likely going to charge you the FULL CONTRACT and you I have to fight to get your refund back. I had to do this last time and I am well ready for them this time!!

​I've requested it via o2. They said up to 7 days. If it doesn't come I'll just pay the £5 and get it from ebay.

Went in to collect today, lad told me there was an issue and that it wouldn't be here until Wednesday.

Asked me if I would like to go through the process of ordering in store (he'd cancel the order), and I could get it today. Methinks they are on to it and are trying to get people to sign up without the discount code. (He said he couldn't give me that).

Told him I'll wait - got back to an email saying:

Went in to collect today, lad told me there was an issue and that it wouldn't be here until Wednesday.

Asked me if I would like to go through the process of ordering in store (he'd cancel the order), and I could get it today. Methinks they are on to it and are trying to get people to sign up without the discount code. (He said he couldn't give me that).

Told him I'll wait - got back to an email saying:

Done, as you say easy. mine will end tomorrow so will have to pay 2 days line rental, this is to allow for the unlock after 24 hours

it's a easy process as vassay4u has explained. make a call so sim is registered and shows to 02 that it's been activated in the new handset. request unlock code online via o2 guru should not take more then 5 mins. you will receive unlock code via email within 2 hours up to a week ( I've always got mines within a day or 2 max) as holiday period may take longer.
once you have requested unlock code online ur safe to call 202 from the new sim and ask operator you want to cancel airtime. they will ask u to pay £288 and they will ask u when u want the contract to end. at this point I always say asap. u pay the £288 and job done relax and enjoy ur new phone. just keep an eye on ur bills for next month but you can always get the refund back and worse case scenario u can always get a compensation from o2 if they mess you around.

did you unlock via 02 or ebay? thanks

I've just rang to cancel. Paid the £288, and cancelled the air time. Should get an email confirming this. I'll speak to them tomorrow just to double check.

Yep, ordered late night (1am) and received confirmation at 9am to collect

I've gone ahead and called to cancel.

they wouldn't cancel instore. only put me on a rolling contract, and I would have to call customer services anyway.

Same for me, is it safe to cancel now or do you wait

The second guy I chatted to was able to request it for me on live chat, despite MyO2 not playing ball.

My O2 is not picking up my imei so not able to request unlock. Any way around this

​mine said within 7 days but more likely to be between 2 and 24 hours.

You are welcome. Thanks to Vassy for the savings on the deal :smiley:

​Thank you! I may just pay the £5, I've saved enough with this deal anyway :smile:

Anyone got links to the £5 eBay unlock code? I can only find ones for around £12.
Thanks

Just had a look at the chat transcript. The advisor said "Within 7 days"

Code will be sent via email.

How will code be sent? I've just cancelled my airtime. So if sent to phone, will not get. Tempted to just spend a £5 and get a code now from ebay if 7 days. Or was it up to 7 days?

IMEI - you can get by calling *#06#

Filling up the unlock form form indicates that it will take 28 days to get a code
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form
-credit to jammycal for above link

Live chat agent told me that it will take up to 7 days to get the code

Now waiting for device information to show up on My O2

Tried both those things and still unavailable at this time mmmm

Thank you, much obliged.

Call your own personal mobile and hang up when it's rang once as an old school method?

Also login to my o2 on their site and it should be on your account.

Have you used the phone at all? I tried this and they said the phone hasn't been used at all yet and it will take 24-48hrs for it to be registered on network and then it will appear as an option on MyO2.

I may try again on chat and ask that they process the unlock code and get confirmation it has been requested that way.

I was told need to use for 24 hours as it is not registered on network yet

​mine is also locked

Well it's not on my receipt or on the sim so if you're quite done being a condescending **** the grown ups are talking.

Picked mine up this morning. Went on the o2 app to get unlock code and got the message others here received 'This information is not available at the moment. Please try again later.'

Just Googled o2 live chat, spoke to someone, gave him IMEI number and just waiting on unlock code to come through.

Did anyone got voucher code for https://www.o2-gifts.co.uk/ ?

Yep

did you receive an email saying it was available to collect?

Nope, picked mine up an hour ago and it's locked.

look at your receipt it should have your number.

Apparently, there in store stock is unlocked, this what I can conclude from all previous posts, phones getting delivered are locked to O2 network, hope this is the case!

how do you think you find it out?

Daft question - how do I find out my number?!?

Did you get dispatch email?

​I think it depends on your luck. I collected mine this morning and it was visible on the o2 app but as per my earlier comment the one I collected was already unlocked anyway and I put my 3 sim in and it worked straight away.

I had same issue (mine came this morning) in that via the app and website it says information not available.

Not sure if it will speed the whole unlock process up but even when MyO2 was updated with phone details it didnt show the IMEI details or allow you to request an unlock code. However if you have phone (or you go via chat online they will tell you your IMEI number) you can complete the online form to request an unlock code https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

Once the details are on the app/website I will also request from there as well, as not 100% if that form is current etc but hoping the requests go to the same place...

Will wait until end of today before ringing to cancel though in hope options appear on MyO2.

Tried 3 and phone is locked.

Yep tried my three sim, phone is locked to o2

I have just received my conformation email
I ordered at 7.00 am today and payed £6.00 for Saturday delivery.

Has anyone tried a different sim in it to see if it works without the unlock code?

Getting the same message when trying to unlock.

To the people that have already collected instore, did you receive any emails after your order confirmation to say the phone was ready to collect or did you just go instore and collect?

Collected mine today but i cant request my unlock code via app or website "this information is not available at the moment. please try again later". Just been told via chat that i have to use my phone for at least 24h to connect it with my account etc.

Just collected. No issues.

Like someone has mentioned, contact your bank with reference to the DD guarantee and they will credit you and resolve on your behalf - in days.

Oh and nothing showing up yet under My O2 on their website.

"You don't have any products or services in this My O2 account." :disappointed:

HTC 10 has the best audio of all the current flagships. OnePlus 3T is also a good choice for a slightly lower budget. The S7 is woeful compared to these two.

Pocketnow does 'real audio' reviews on YouTube which are well worth checking out.

Still waiting for my collection email here despite having ordered the phone before midnight last night! I contacted o2 but they told me it would be fine. Really wanna get the handset today before I'm off home for Christmas!!

Thanks to the OP. Ordered last night and picked up from store this morning. Phone was supplied already unlocked and without o2 branding or any bloatware. Phoned o2 and paid the £288 (they confirmed I won't be charged any Airtime, and if I am I will just get it refunded anyway). Happy days!!!

Ordered last night and came 11.50am. Will ebay my mint boxed S6 for min £200 net plus speaker for £30. So annual update is £58 (plus a lot of messing around). Did this for my other halves S7 in August, was billed for full 24 months airtime on cancellation, and was refunded in November. My tip is to monitor your bill online as you will see this coming. They credited the amount back to my account within weeks, but it took a couple of attempts to get it paid. Use chat and ask for copy of it to be emailed to you. Good luck.

What a deal, damn it i missed this one. OP where did you get the money off upfront code, that was awesome

This was something I witnessed in store when browsing last week. I then had a chat with one of the store members who advised of their process.

You can just return once you have everything in place, though AFAIK with the OP3 there was no need as the phone is unbranded and unlocked by default.

How did you get the unlock code so fast or did you return to store later? Anyone know a good case for the S7 edge?

I've seen this done in store with someone buying a OP3 last week. Didn't seem to encounter any issues.

Dealing instore is ALWAYS better than some faceless call centre, where "Debbie" won't be available, and you'll be listening to hold music for 3 hours while they try to "help" you.

Yeah that is what I meant you got to wait for that to update. I got mine @ 11 am. I sent a text from the phone and called 202 a couple of times and hanged up. To try and speed up the device being registered on their network still hasn't. Whatever you don't cancel the airtime until your phone shows up in app.

how do you request the unlock code?
just collected the phone, installed the SIM and went to My O2 but both phone and website say "This information is not available at the moment. Please try again later."

Is it normal and I need to wait a few hours?
can I cancel the airtime and unlock after that or in this case it will be locked for O2 forever?

Just wanted to finish the process as soon as possible..

Don't cancel instore it won't be be long enough for there system to process any type of unlock code. Plus instore they might get upset at how you got such a good deal.

​Yes please ask them exactly this & let us know how you get on :smile:

In store, then you have someone clearly accountable and to follow up with.

I'd also ask them to sign or otherwise provide a written assurance that you will not be burdened by the cancellation process, nor be subject to any financial reclamation.

I'm collecting in store, is it best to cancel over the phone, or ask them if they can do it while I collect the phone instore?

I ordered this phone to be delivered the next working day (28th December), should I call O2 today or on the 28th upon receiving the phone? Thanks

Yes I tried the same. Spoke to the online manager too, they said they can not do anything :disappointed:

Just spoke to CS, they won't budge on the promo code side of things to save anybody bothering.

Recently I purchased a phone via O2 refresh and I cancelled immediately after requesting the unlock code (without waiting for the unlock code). Later I realized that the phone was delivered as unlocked phone!

I've had the same handsets and haven't had a problem with signal, ever. Maybe it's your network or location?

Missed this :disappointed: TA6FKBT413 expired

Just called and cancelled my order. I wanted a phone with good audio capability, but apparently the S7 isn't that great. I want to upgrade my Huawei P9. Anyone got any advice, audio (music) quality is really important. I'm not saying the S7 isn't great, it's still the best all rounder..

Next step: Unlock code and then call O2 to cancel Airtime. Keep us up to date plz.

The total of £339.99 includes the upfront payment and in this case no upfront payment due to the voucher code.

Just collected mine instore, check box seal mine was broken and demanded a sealed one.

Agree.

It says...

Representative example Duration of credit agreement 24 months
Upfront cost £49.99
Monthly device payment £12.00
Total Credit amount £288.00
Total amount payable for device £337.99
Interest rate (fixed) 0%
Representative APR 0%
Device cash price £408.00

What's the difference as I'm obviously missing something here?

If you cancel the airtime will you not get charged the £408.00?

Just ordered a contract on vodafone for one of these due to no offers at present until now with this deal.

Debating on whether to send the phone back that has just arrived to get this deal.

If you cancel a direct debit and they try and take funds they could place a marker on your credit file for a missed payment even if you have cancelled it's always best to wait for them to tell you to cancel the DD set up before you do it off your own back. Just saves the hassle of trying to sort your credit file

Also like to know the reasoning behind not cancelling dd with bank.

For the hassle I still don't think these deals are worth risking personally, my time is worth more than spending a few hours a day on the phone to 02, chasing payments and sorting my credit file if things go really bad. Some may feel different but if you want this particular phone and don't want to risk the above then news coming through seems to be that Samsung are slashing prices of the S7 by £100 across the pond and even though unlikely to happen here inevitable it will filter through especially with the S8 getting close to launch.

I've said this a million times and done it three. If they take the full airtime don't even bother calling them. Call your bank instead and get a refund under the direct debit guarantee. It takes about 24 hours to be returned, from memory.

This is interesting as others specifically state to delete it to avoid getting the charges after cancelling? What is the reasoning behind leaving the DD setup?

Many thanks

Also from experience, there is no extra charge to pay if you play it right, even if they charge you airtime for 24 months , often they do, they will refund you in full. May take weeks to clear. But Do NOT cancel the direct debit.

a brand new samsung s7 edge for 369.99 and with the extra free gift, possibly one of the best HUKD of 2016,

I took a mortgage a few days back. is that why O2 declined my purchase? or is it because I bought about 10 O2 refresh deals in the last 3 years? Anyways, I could buy one on my partners details this time.

Actually the worst

Yeah I will cancel the Direct Debit via my bank as soon as I am off the phone to o2 to cancel the airtime portion of the contract so any discrepancies won't result in money leaving my account

Thanks for the input. I cancelled over the phone and then chat with their CS using webchat feature on O2 site to confirm that the airtime is cancelled. You can send the transcript of the conversation by e-mail and keep it a proof that the account is cancelled.

​Possibly the best post here apart from the OPs

​did you buy your phone on this deal or a different supplier?

I'm an o2 customer, still doesn't work and i dont trust o2 CS to take off the £50

Just received my 'ready to pickup' email. Ordered half an hour ago.

Has anyone received a confirmation email yet saying their order is ready for collection?

My order is still not showing up in MyO2 account - I ordered it last night just before midnight.

Code is for existing customers only. If you have a current O2 login, try logging in first then doing it. If it doesn't work, get them on chat and they should be able to deduct £50

managed to snap s7 edge just before the code expired, thanks OP!
any deals for the new black Gear VR 2016?

You also have the right to cancel a new contract within 14 days of sign-up without that 30 days notice period. I don't know how that's meant to be handled, but I've done 3 of these Refresh deals in the past and never been charged the first month.

A bit of a grey area?

Once you've cancelled, would be a good idea to cancel the direct debit with your bank immediately as well.

Does anyone know if this causes issues with an existing O2 contract?. My current 24 month term expired last week and I've been holding out for a deal. This looks great but ideally I was looking at keeping my number! advice appreciated. Thanks :smile:

I was just finalising a house purchase and I had to have my mortgage application reviewed due to it taking so long. Anyway, they rejected the offer due to my poor credit file. Took over two weeks to sort!

I know it's a slim chance that it can happen, but people just need to make a follow up call perhaps a week after, just to check it's definitely terminated.

Never again for me :disappointed:

yep - code was in basket, went to grab bank details and when I came back it was expired - oh well, perhaps it was a sign :wink:

yep, they did it to both our accounts when I went for the lumia 920 offer a couple of years ago, they took 6 months to refund in full. spent hours on the phone and chat. lots of frustration so not sure if it worth it.

Do you have to put the sim in new phone or can you keep it sealed and use another phone to call o2

This promo code has expired.TA6FKBT413

Expired :disappointed:

Be careful with o2 refresh. Make sure they cancel the airtime. They are thick as sh#t some of them. Left my account open and in arrears of £400 for months, had to chase and chase for it to be resolved. Very stressful.

Code expired :disappointed:

code expired?

Distance selling rules allow you to cancel within 14 days of contract regardless of any o2 contact terms. Consumer contacts (information cancellation and additional charges) regulations 2013 s30 http://www.legislation.gov.uk/uksi/2013/3134/regulation/30/made o2 is only allowed to charge for services used not the full month if cancelling within 14 days for a service. The only reason you pay anything at all is that the regulations allow a service to be provided immediately if express permission is given by the consumer which o2 have likely cover in there terms and conditions. So in this case each day you fail to cancel the contract their would be a proportional charge of £1 each day. My advice is get the phone unlocked by requesting the unlock code and make sure the instant you do, cancel via phone/ email. At most you will pay £5 extra for the four days over Christmas. Also might be worth sending cancellation in writing recorded delivery quote your order and your rights under contract implied by the regs above after cancelling over the phone. If any of you guys want the template of my legal letter message me and I will forward when it's done. You could cancel debit credit/ cards and direct debits if paronoid o2 will try taking money after cancellation and payment for the handset. Please like this post so it gets to the top for others to see.

wow amazing deal. thought my perfectly fine one for £292 was a steal but this is unbeatable

Jeez hate this site. Can't help looking, cant help spending! Merry Christmas to myself. :wink:

Just a quick note. I have done loads of these and more likely than not they take the first bill payment out of airtime even if you cancel so make sure you check your direct debit. When this happens cancel that direct debit and contact them. They will in turn refund that amount back within 2 weeks. But make sure you keep the phone number handy as they wil need it to check there records. Like I have said this has happened nearly every time to me bar a few times it did not.

omg! have been waiting for this deal. my S5 us still going strong that I can't make up my mind whether to get this one or not.

you could of got the unlock code free off o2

Ordered to collect today. Let's see how this goes :-)

i done a few refresh deals overs the years no problems here...

my credit is still fine as i pay my bills on time!

damn ...ordered but forgot to use the £50 code.

Is there any way to get them to add it?

I bought a nearly new one for a tenner more and no speaker.

They've taken the full month airtime cost so far....Even though canceled on first day

My Quidco tracked but was declined.

Great price, but in literally every o2 refresh deal thread on here it seems to go wrong for some people and I am not up for being one of those people. I also don't like the sound of what it may do to your credit score as well.

If it all goes smoothly it is a great deal though.

Go in with the mindset that you'll need to deal with this and it won't be as stressful. At the end of the day it's a current flagship phone for £288 with follow up phone calls (if required) to sort refunding payment errors. One caveat would be if you're about to rely on your credit rating then I would read this advice.

Bought the Samsung A3 2016 on refresh and they initially billed me for £171, even after a phone call to say they would not take the direct debit, they still did. If you know about this pattern upfront it's not that bad imo (unless you really don't like dealing with call centres).

Just to add my two penneth. I ordered one of their 'almost perfect' S7 's for £315 on PAYG. The phone was mint. I got an unlock code from ebay for a fiver and it's now happy with my 3 Sim. It's worth checking as it's not much more money and won't touch your credit score. They are often oos, but I just kept checking the page, and eventually one appeared.

It's not available anymore?

​no mechanism to reverse it?

no mechanism to reverse it?

Decided to risk it (edge). Sounds like a good chance you'll have hassle with this but many haven't, so let's roll the dice!
However, the site conveniently won't recognise my bloody postcode so I can't proceed......

Great find :laughing: Just ordered mine as a Christmas present to myself :stuck_out_tongue:.
I was looking for a Oneplus 3 but I missed out, and I'm not willing to pay the extra for the 3T. This is great

I've done this five times and three times it went fine but twice got clobbered with 24 x airtime as a one off payment via the direct debit by mistake even though the online billing system was showing as £0.

Its happens without warning several weeks after you think you've got it all sorted. Seems to be pot luck whether the person processing the device plan payoff does the right stuff on the system to prevent this

For this deal that's £720. O2 have no mechanism to reverse it and it takes 3-4 weeks to get your money back.

Additionally it hits your credit score significantly as others have already said.

sounds like a right gamble to me

Some of you will get through the cancellation process without any issues whereas others are in for a fee weeks of stress and lots of phone calls to your bank and o2. Good luck all!

I was selecting the wrong tariff :smirk:

Thanks OP I'll go back and check.....

Nope. You are clicking wrong tariff I guess still £12 just checked

Was it £12 pm for device? Showing £17 for me......

Its now £17pm for the device :disappointed:

Thanks....last minute present sorted.

Despite being a brilliant deal I just can't bring myself to complete the order in my basket.
Samsung's have brilliant screens but I've owned s4,s5,s6 before and the reception and call quality has been rubbish in all of them.
This and the whole refresh cancellation and follow through for weeks afterwards is making me stick with my 6s plus

Great deal though and I have used o2 refresh 3 times before. They mess it up every time so be prepared to spend a lot of time and online chat and phone calls sorting this out

​I'm dealing with that same situation mate. I did the same deal, initially everything went well, but I keep getting charged airtime even though I canceled contract and paid off phone immediately once I received phone. O2 admit they have made a mistake, but I have had multiple emails with airtime bills. I still need to phone back Monday, as still not resolved. its a good deal if O2 wearnt so incompetent, stressful experience.

yes

£288 for a sealed brand new Samsung Galaxy S7? Thank you Senpaiiiii, resell that for £400 instantly

Ordered

After reading some comments, do not trust them to not take full 2 years payment on cancelling, even with the direct debit guarantee

​i took my S7 edge to Warrington store as it developed a black dot on the screen. Nice and easy same day repaired brand new screen. I always prefer going in person to the shop.

I used to think Samsung were great until I had to deal with there support. My S7 Edge developed a fault and I sent it to them to repair. they said they aimed to get it back in 5 working days. they had it for over a month. anytime I attempted to contact Samsung for any kind of update, they would just tell you to call the repair centre, who almost never answered the phone. and on a rare occasion when they did answer it was after an hour on the phone, only to be fobbed off.

Given the amount of horror stories in every refresh thread, there really should be a mandatory disclaimer on every post. No one deserves to lose hundreds of quid, for a few months, for trusting HUKD.

Must... resist....

It's a common issue with O2 overcharging. It happened both on the refresh deals I took out. Had to get my bank to forcefully refund the amounts.

Damn, this is a cracking deal. Heat added.

If you're applying for a mortgage soon or need credit, consider this:

http://www.moneysavingexpert.com/news/phones/2014/10/beware-split-tariff-mobile-contracts-if-youre-about-to-apply-for-credit

Have you been able to cancel the Airtime Agreement, pay off the Equipment Agreement in full, get an unlock code and leave O2 without any problems on that contract on Day 1 without having to pay any extra charges?

There is no way that or reason for O2 to decline you from paying off the device in full and cancelling the airtime then?

What a great deal! I sort of wish this had been around before I went for the iPhone SE refresh deal.

​i went for that aswell, it seems to be the same price

with o2 refresh monthly cost is split into two parts: device and airtime. in case of the £42/month the cost would be £12/month for device and £30 for airtime. so when you cancel your airtime you will only have to pay for the device (am not sure if you have to pay in full but most people including myself paid in full last year)

*Sigh* - heat added, but what a faff. For those with the time and energy to go through this process to get such a great price, I salute you.

Do you have to insert the sim into the samsung phone that you purchased to request the unlock code?
I was hoping to insert the sim into my current unlocked phone and requesting the unlock code (keep the new phone sealed and all)

​same happened to me a couple of months ago. choose collect in store, when you get right to the end where you confirm the order, change it back to home delivery. should work.

can you quidco this

After you receive the unlock code, can you use any carrier sim? (3, vodafone, etc?)

What happens after 24 months of paying £12 per month for this anyhow?

Can one upgrade at a smaller fee or get the S8 free for example ?

Confusing to say the least, since it still says £42 monthly yet £12 monthly is that correct ?

I did the equivalent refresh deal for the s6 this time last year. Despite doing everything right O2 screwed up and overcharged me. After chasing this up for months and making multiple calls lasting hours I still haven't been refunded all the money I'm owed. Every time someone was dealing with it they would fail to get back to me and I'd have to start over. Absolutely hopeless service.

click on go to basket, scroll down and it should be there

Hot Deal. Ordered.
Great find. Christmas present sorted. Thanks OP

Hi where do u put the voucher code for the fifty pound off cant see it thnaks

yes. if you read price for device plan it will say £12 (£288 over 24months)

kept on getting error at checkout asking to ring customer service so thought i'll use different card now says i need to deposit £325 and i'll get it back once three payments instalments have been paid. never had issue with any direct debits ever in the past.

i did the 30gb 49.99 upfront and £47 monthly by mistake, will i still pay the £288, please help never did this before

i did the 30gb 49.99 upfront and £47 monthly by mistake, will i still pay the £288, please help never did this before

Cheers OP this is a scorching deal!!

Clear your browser cookies and start again.

Is there a reason I can't go for the option with a lower airtime just in case something doesn't go quite right and i get charged for a month? there's the 3gb £33.50 still works out at £12 a month for the phone

I got to the last stage and it says:

"Nicola, something went wrong

Try again"

Tried again. Same message ☹️️

Any iPhone SE 64gb refresh deals pls anyone

thanks vassy4u

Thank you OP.
I have ordered one. I thought I had chosen Gold, but somehow I must have ticked the box for PINK !
I will use a case which should hide most of the pink!!!
I hope it works out to unlock it & cancel the air time without hassle as I am on VM sim only contract.

I don't see why this would affect your credit score. Technically you would have applied for contract, cancelled it within the terms of the contract. You would not miss out on any further payments, nor would you be late in any future payments. It should appear on your credit file for Month 1 (January 2017) and it should show up as 'CLOSED' in Month 2 (February 2017). If for any reason, it affects your score, it would just be a matter of the fact that you opened an account and closed it within a month, but it you have a couple of other telecoms, house bills, banks, it should balance everything out a couple of months later. Missed payments, late payments and defaults are certainly not going to hit your credit file if you cancel this contract.

Just before check out, theres a bit asking if u have promo code, u need to expand, under the delivery section.

i cant find anywhere to enter promo code.

do you have to wait for the unlock code before you cancel the airtime

You pay £288 after cancelling airtime. Do this after receiving the phone.

Thanks man that is a great deal.

Hmm blacks a bit boring but gold is a bit feminine, whys there no silver :disappointed:

A family friend recently bought a car on PCP, it came with £2500 cashback on delivery of the vehicle. They then cancelled the PCP contract and paid off in full within 14 days (some legal right to cancel), they had to pay interest up until the point they cancelled but kept the £2500 cashback.

Applied for a credit card last week and got refused as credit record showed that they took out PCP finance and to date have not made a monthly payment (because they paid off in full), so unless the finance company correctly record you paying off the phone it will show on your record and affect any future finance you apply for until its cleared correctly from your file. Not saying 02 are bad at this but it can happen especially if you apply for further credit within a short period after cancelling this contract.

Another great find! Have some heat.

Oh I've just had an email confirmation too so it must all be ok, it just said we are processing your order and will let you know about the progress and give you information on delivery soon

Well I've ordered it...all seemed to go through fine but I had the final "we've received your order, we need to review your order" this can take up to 24 hours message - is this normal? Never down o2 refresh before

7 units of jam.

It's a bit of a difficult one to answer. In terms of applying for a mortgage in a month then not greatly. If you have applied for 15 things in the last few months then perhaps not so great.

Free speaker
https://www.samsungpromotions.claims/pages/o2-freespeaker/home

How damaging would this be to your credit score?

anyone got a link to the speaker? and how much can it be sold for?

No reason they won't, even though your acceptance to the network is based on a deposit, you still get the same terms and thus entitlement to pay the handset cost in one go.

I get the message when I went to make payment:
Based on your credit history we need to take a deposit of £325.00. If you make all your payments for 3 months this will be automatically refunded.This deposit will be added to the card payment details you have already entered.

will I be able to get the this back when I phone them to say I want to pay the full device off. will they refund me the deposit aswell?

Thanks Vassy. Got the S7 edge.

Same call. Note the date and time.

So basically you pay £288 upfront or is this split into 24months? After air time removed. ..

Screw it I'm ready for whatever nonsense they throw my way, too hard not to resist.

Would people recommend paying off and cancelling in the same phone call or make two separate calls?

Thanks for the heads up. I do fear this will be cancelled however.

it is 17 per month now ... do I missing something??

If you cancel the contract in the first week I very much doubt you'd get cashback.

QUIDCO says:
Cashback will only be paid on contracted devices if the plan is active for at least 6 months
Cashback will not be paid on cancelled contracts
Cashback will not be paid if you choose to pay off the cost of your device early and upgrade to a new device. Cashback will not be paid if you cancel a contract and start a new one to gain additional cashback

base on my credit history I have to pay £200?? wtf?

Same, I've done 2 since May, but surely if the terms say it's possible and a person claiming to work in o2 retentions also says it is possible...

Just saying it might be helpful to post the info on the deal in tiny at the bottom, don't worry i'm sure it will still get plenty of heat :wink:

Bad experience with o2 refresh it not worth the hassle need to phone 15 to 20 time still o2 send bills

Not sure if you can just cancel Airtime contract after buying phone. Think they will let you buy the phone but not cancel your Airtime contract.

i have purchased few phones over the year. Never was i charged for the airtime.
P.S - I cancel airtime immediately on receiving phone

I don't need one, still gone for the S7 edge deal, too hard to resist!

£92 Topcashback just tracked 8):laughing::wink:

I cant find the promo code box is it at the end ?

Why would this have a negative impact on credit score? That's the only thing holding me back from buying as don't want any damage to credit score

O2 Refresh explained

O2 Refresh lets you change phones whenever you want. It works by splitting your bill into two parts: a Phone Plan and an Airtime Plan.

The Phone Plan is the cost of the phone
The Airtime Plan covers all your calls, texts and data
If you want to upgrade to the latest smartphone, all you need to do is pay off the Phone Plan, and you're free to upgrade while continuing to use your Airtime Plan.

Plus, if you decide to keep your mobile for longer than 24 months, we'll only charge you for your Airtime Plan – saving you money.

Everything else stays the same. You'll still receive free technical advice from our O2 Gurus, have free access to O2 wifi nationwide, and enjoy exclusive deals and discounts with O2 Priority.

Good deal but crap phone. I am stuck with it for another 18 months or so. keeps crashing a lot. I am sending it back again for 3rd time after Christmas for repair :disappointed:

just wondering if you can get cashback with this deal or o2 refresh deals in general?

Worth a try, although the last two times they haven't honored it for me.

Great find, thanks ordered, heat

Quidco or top cash back

Makes sense. I believe you won't be charged airtime if you cancel right away, but cowmuncher posted above, o2 can charge 30 days.

All you have to do now is to sit down and enjoy the heat!

I paid for 2 days last time I did it (LG g5) that was because I waited for the unlock code to come through before cancelling.

Why did the info added to the deal blurb get removed?

I think cowmuncher makes a valid point. If it could raise the price then it should be known.

Thanks OP, ordered. My 5th O2 Refresh deal!

Not bad for an EE sim only customer.

I've added your statement to the deal info.

Great deal, I sold an S7 edge to fund paying off my contract and buying a one plus 3 but I'm disappointed with the one plus camera, think I could get roughly this money back for the one plus 3 but not sure I can be bothered with all the hassle of selling it and going through the motions for this when there will be a new Galaxy out before summer - decisions decisions

I just ordered me and the wife one each, well done op excellent find. I cancelled two zte axon 7 phones for £333 each just before they were dispatched from Amazon. Think this is the better phone.

Wonder how long this will b on for

vassay4u unbelievable got the s6 lasts years deal you posted and could not say no this deal also. heat added and thx

Go to https://www.o2.co.uk/shop/phones/samsung/galaxy-s7-edge/#contractType=paymonthly
Select Colour
Click "View our tariffs"
Select "Sort Tariffs" then upfront (high to low)
Select 3GB Data - £59.99 upfront, £36.50 a month
Scroll down and click to basket
Click on + got a promo code - to enter the code mentioned here
This gives £9.99 upfront and £15 a month for phone = £369.99

my miracle worker :sunglasses:

£45 Amazon.
£30 eBay sold prices, so £25 after fees.

£99 speaker, hehe!

I'd like to know too.cant see a way to get the edge for that price

Free speaker
https://www.samsungpromotions.claims/pages/o2-freespeaker/home

So I may be charged more than £288 as in paying some of the airtime back also?

So the deal is incorrect?

Heat for the instructions in description :sunglasses:

comment 13

​where is this deal?

as per terms of the contract 30 days notice for discontion meaning you would also need to pay one months airtime also (depends on the person you speak too) this coming from someone that has worked for o2 retentions for about 5 years

Ordered, code applied, Collect phone tomorrow.
Thanks.

​What plan is it for this price please?

​ive finally managed to sort it.... promo box wasn't showing on tablet but on phone was ok.... yea shiny new phone on its way

That was me. Still having trouble getting them to apply the code

​in their terms, it says you can pay of the phone and cancel the airtime but you may be charged.

Edge £369

£82 for curved edges?? Or is there other differences?

yes

I'll just throw it out there, guys

It's £369.99 for S7 edge.
£9.99 +£15.00*25 = 369.99

Now FIGHT

On the other thread (where title was changed) someone has been in live chat to order phone and been told code is for tablets. Let's hope that o2 dispatch these before they cancel orders

I've ordered this, first time I've bought a phone contact before, nervous that it won't work and I'll end up getting stung for it.
Any reason why this won't work?
Not bothered about my credit score as it's mint.

Are you 100% sure that we will be able to cancel Airtime Plan? Never done this before so bit nervous...

Otherwise deal is great..

Thanks mate, get mine tomorrow

​You lovely person. Thank you!

why would this affect your credit score?

God, this is tempting, lesson learnt, never buy phones on contract anymore especially with refresh deals, hopefully they don't close this out, obviously if they wanted they would of done it already.

didn't someone else post this about 2 hours ago?

Does anyone know where to enter the code please? I can't find it. Is it on the final step?

How this is any different from http://www.hotukdeals.com/deals/samsung-galaxy-s7-refresh-o2-deal-32-gb-brand-new-for-288-with-50-code-plus-free-2583380

Tempted by this, was looking for a OnePlus 3 but not keen on paying an extra £70 for the new model which doesn't seem to add too much extra.

Only concerns on the O2 Refresh deals are the comments around credit score that seem to pop up from time to time, and how many crappy O2 specific apps are on the phone. Anyone care to reassure me please? :smiley:

Can a mod merge the multiple threads posted on this deal today.

Holy moly, this is an amazing deal, can't imagine them honouring the speaker though if you cancel the airtime?

Any idea which (Model) Samsung speaker get with this deal?

Great deal! Ordered one.
Was slightly confused as the tariff in the step-by-step guide did not match the one in the earlier description.

Thanks vassy dropped my phone yesterday and need a new one :wink:

lol sorry were do you enter the promo code?

Worth a try but since you are using a promo code the chances of being denied is high :disappointed:

Hot deal, quidco or any of that shizzle ?

I like the s7, but the speaker is a bit weak

Do you have to wait for unlock code to come through before cancelling contract - is unlock code sent to that sim card number?

Great stuff - ordered, cheers!

Also a free speaker thrown in too.

Amazing price, can't afford the risk to my credit score.

Thanks Vas, I could do with a bigger phone

good find vassy , heat added :smiley: