Okay at this price its getting bought. I really wasn't planning on buying this but need to wash that nasty taste called Infinite Warfare out of my mouth. Hope its good as people have been saying.

Surely only a matter of time until amazon do the same...

So I didn't pick up my reserved copies of PS4 & Xbox One due to so many have difficulties getting the price match.
Got an email in November saying last chance to pick up or returned for a refund within 14 days, so I just left it waiting for the refund.

Low and behold, no refund has been issued when I've been checking over my bank statements. They are trying to track the parcel down at the moment.

7AM

Ok, I now know what to do in future - ring as soon as john lewis opens

What time do their phone lines open?

​if you called and item was in stock they refund.

item had to be in stock during your call and its logged in their system


i ordered three copies and wqs refunded £66

Further update - They have refused pricematch.
See further email correspondence below.

Me: Thanks for your attention to this matter.

Would it be possible to check other claims from John Lewis for this item?

It would seem that John Lewis were aware of this price difference early on Friday morning when HMV had the item in stock.

http://www.hotukdeals.com/deals/upcoming-titanfall-2-xbox-one-ps4-24-99-black-friday-sneak-preview-hmv-2550288?page=5#comments
Please see comment 198

http://www.hotukdeals.com/deals/titanfall-2-19-99-black-friday-for-ps4-xbox-one-instore-hmv-2551902?page=7#comments
Please see comment 270 which shows that HMV had stock at 3pm on Saturday

It would be fair if there was a uniform company policy for price matching this item, but I am very concerned that in this case the decision to approve price match is at the discretion of the individual JohnLewis employee reviewing the case.
It also seems to depend upon the time that the application was processed, not when it was submitted.

I realise that the HMV deal was an exceptionally good price. JohnLewis usually have a very good reputation for price matching items.
Please could you discuss this matter with your senior manager?

Thankyou


Johnlewis: Thank you for your message.

Each price match request is looked at on a case by case basis. There are specific criteria that need to be met when the request is picked up and investigated.

If you place a price match request via the website it can take up to 24 hours for this to be picked up and answered.

If you contact us over the phone or in store we are sometimes able to honour the price match request immediately, again this is subject to meeting the criteria set in our Never Knowingly Undersold policy.

I've passed your feedback on to the relevant team.

If there's anything else I can help you with please get in contact.

Kind Regards
Jennifer Ferguson
Team Manager
Johnlewis.com

I am the one and only

Me: That is really disappointing.

It was in stock in the morning at HMV, but since it was a black Friday deal, it had probably sold out by mid afternoon when you rang to check.

It was widely advertised and was on their twitter.

Can you please reconsider this?

Many thanks for your help

John Lewis: We do advise that our price match claims have a response time and that is due to the volume and the fact that we have to investigate each claim, unfortunately the item was out of stock at HMV at the time of investigation for the price match which was still within the 24 hour period so we would not be able to match that price.

Regards

Me: Subject: RE: Your enquiry, CASE-05070663
http://www.hotukdeals.com/deals/titanfall-2-19-99-xbox-one-ps4-john-lewis-price-matched-2554696?page=4#comments

There is a lot of discussion about this on hotukdeals.com at the moment.

It would seem that JohnLewis have honoured this for their customers.

Can you explain the photo from the buyer in Edinburgh (see post 150)?

This is very disappointing – it would seem that in this case JohnLewis has been knowingly undersold.

JohnLewis: Thanks for your email.

I have investigated this further and read through many comments on the referenced thread. I can see that many customers have managed to receive this price match, however, our NKU policy operates on a singular basis.

A discount can only be offered if the competitor has it in stock and is still offering the promotion at the time of investigation. The customer you referred to on comment #150 had one of our partners investigate this immediately in-store, however when submitting a price match form over the internet, there is an inevitable delay.

I regret to inform you that we cannot offer a price match on this occasion.

Kind regards,

​i got mine but i called at 9 am on friday

Call them up or email back saying it was in stock at that time, I would like to speak to your manager. But I would advise calling !!

Sent a price match request at 20 minutes after midnight on black friday.
So if they had contacted HMV first thing, then stock would have been available.

This is the email reply that was sent at 28 minutes past 3 in the afternoon:

Thank you for your enquiry.

I have looked into your request and have found that HMV do not currently have stock of the Titanfall 2 PS4, therefore on this occasion I cannot match the price quoted by HMV.

We carry a wide range of lines, and the competitor has to have the line actually in stock (rather than available only to order) for us to match the price. For products that we deliver, we ask that the competitor is able to deliver in equivalent timescales to us, and on products that require delivery, we'll take delivery charges into account when comparing prices.

I am sorry I have not been able to reduce the price on this occasion. If you require any further information or assistance please do not hesitate to contact me.

Initially refused to price match (long email blah blah) I complained, and shared the pic above from the edinburgh price match and just asked them to explain how it was fair for them NOT to price matach me. They choose instead to price match and refund to my credit card. Result. So a tortuous way around it, but yes, Titanfall for 19.99 and I didn't even leave the house

Great news I've only come across one person who has not been able to claim back, I'm sure if they complain they will get the price match as well

​Had mine confirmed on email last night. Order online for collect in store at waitrose yesterday and filled in the price match form at the same time. Responded in about 12 hours and £22 is on its way back to my PayPal account.

99% got their price matches so I wasn't given false info..........

​I got the same too, big thanks op

Price matched this morning by John Lewis via email. A refund is on its way to my account, so got it for the same price as HMV. Thanks, OP!

weey!! after a couple of calls to john lewis politely explaining my disappointment they agreed and refunded me the difference today! Titanfall 2 for 20 is awesome!

John Lewis price matched at Newcastle, someone on the desk next to me got refused! seems very selective...

Yes Mate!!!! and you didn't have to fight anyone :0

Popped in to collect at lunchtime, after collecting went to the entertainment department desk and showed them HMVs email with offer, price matched without question :sunglasses:

Yeah!!!

Price match agreed, confirmation email recived... click and collect from Waitrose on my way home. :smiley:

That's the best thing, its weird how some people are getting refunds and some are not. Very selective!

​Thank you for replying, i filled in a complaint for for now.

Try calling up john lewis that's all I can advise

Placed an order yesterday to collect, called this morning to price check and when i went at lunchtime to collect they said they could not price match at it was out of stock in hmv leeds . left without collecting and wasted 30 minutes....

Thanks you

Yes that's correct or you can try and call them up now and they should refund u now

Sorry just a bit confused, I am picking mine up from waitrose later on. All I have to do of tell them HMV are selling if for 19.99 and they well refund me ?

Yeah mate they do not fuss! they want to keep their customers happy XD

just price matched my ps4 and xbox one order placed on Wednesday :smile:

Legend. But they don't need HMV etc to have actual stock, right? They'll be sold out by the time I get there.

ive got my difference back this morning

Also... can someone tell me if this is *actually* going to work today? I'm picking up my copy in Leeds at 4pm...

WHY DID I NOT THINK OF THAT OH MY GOD

john lewis just dropped price from 42.00 to 34.95

​yes, however they said if you call store then they can do a local pricematch


either way, i wont collect it if they dont price match. auto refund after 7 days

Amazon now £29.99. Wish they'd got on with it. Lol

Good luck

We will see tomorrrow then.....

yeah simply games increased to 24.85 wtf

OOS..... and 24.85 again

John Lewis aren't price matching HMV online and will only do a local price match through your local store by calling them or visiting. Shiva has spoken to a rogue manager and been given false info. All of you who bought it online won't get a price match.

Just bought get another 2 you have to keep trying

Both platforms out of stock at Simply Games again.

Titanfall 2 was on simply games for £19.95 just now luckily I got a copy it is sold out now. These are great for presents!

This deal is tempting but on the other hand I do like a good fight.

They could, I would then request to speak to the manager. John Lewis have a reputation to maintain, I highly doubt they will fuss.

They could claim that HMV have no stock anywhere near me! As it's instore only, that's one way for them to get out of it.

The problem is the offer has to be active when they can refund. HMV have said this deal will 100% be on but you can not get refund until hmv start the deal. Which sucks, but at least you get a guaranteed copy of the game without having to fight anyone. :stuck_out_tongue:

Ok so i'll do an online order now for Waitrose collection tomorrow :smiley: I somehow feel they'll refuse the HMV price when I pick it up. E.g. if they knew the HMV price was £19.99, I shouldn't have to mention it at all as they should charge me less to begin with?

I would recommend not getting the item before Friday, if that makes sense. So either do delivery and call them up tomorrow or do click and collect. Collect the item tomorrow and request refund then.

Would you strongly recommend buying for click & collect with Waitrose NOW as opposed to waiting for tomorrow? Or best to go for delivery? I'm not fussed re: charges as I'll get a couple. I presume you can price match for 2?

Mixed messages I would consider calling them.

HMV have guaranteed price reduction. so try and contact Friday.

Hiya, it won't let me pm you! Gutted. Can you try to send me a PM - not sure why it won't let me contact you :disappointed:

Hoping for an Amazon price match

wont Argos price match too??

This was my response

"After contacting HMV I have been advised that Titanfall 2 will not be available for purchase at the price of £19.99 until Friday 25th November.


If you see HMV actually lower their price for this game, please contact me again so we can investigate.


Yours sincerely,


Jon"

Hi PM me and I will give you the managers number, I have ordered for home delivery and I was promised a refund from him.

So JOhn Lewis have replied to my online price match request. They've stated even though I've purchased on line I have to go to the local store and ask for the price match (which is a pain as the store is 30 miles away!).

Has anyone managed to get a reply from John Lewis who have purchased on line (for home delivery) and got the refund sorted?

just had a reply from john lewis they said they wont price match hmv!

I got refused the price match, said it wasn't on there website even though I gave the store address

I've been on the phone to customer services and they have told me I have to wait until tomorrow for the price to go live :disappointed: Any advice how to get the price promise now so I don't miss out?

You can spend online. You just need to get it put on a gift card. Scratch the back of the gift card and spend away. Done it loads of times.

Hope so as that is where id rather buy!

This is what happens when you release your rival first person shooter at the same time as Battlefield 1. Really crazy commercial strategy!

I was told JL have a automated system which tracks their competitors so they know the price.

Sadly I don't think any retailer running out of stock for Titanfall 2 will be an issue... But there are now 3 separate deals for Titanfall 2 in this weeks top 10 so that may change! Everyone gets one of the years best shooters for a bargain price.

Anyone actually manage to get a price match confirmation yet? Can't see JL honouring, they'll wait until Saturday and claim they're sold out.

From a Waitrose point of view, I could say that HMV are selling it for £4.99. There must be some checks in place - and Waitrose staff are probably not too knowledgable on the price match & - If I were them - tell you to contact Customer Services. Basically, I would have no idea if you were lying :stuck_out_tongue:

I traded in a phone and a 3DS XL and a load of old games price matched to CeX, but then had £350 and nothing to spend it on but overpriced games. Worst bit is, you can't use the credit online. I did the same as you - £50 on £55 of Xbox Live credit, then any time someone needs a gift card, I'll take their cash and use my credit. Good job I want a Nintendo Switch, really...

Call Up JL if you want proof, they will refund you!!!!

I never hold onto GAME credit anymore for the same exact fear, whenever I trade in I just buy Xbox credit instantly, it'll always get used eventually, better than potentially losing it.

Has there been confirmation that you are guaranteed to get the difference refunded?
What if the nearest HMV has no stock, they could refuse to price match.

Don't see why this is so hot tbh wiht no proof and no one able to buy at this price.

thank you for your reply, will give it a try. maybe i'll go for Battlefield 1 too. lucky Hubby :wink:

If you tell them about HMV and how they are selling cheaper at the store they will refund there and then. You do not need to fill out form if you are going to C&C.

hi sorry, first time i'll buy from JL :wink: if i use click and collect, and pick up the game tomrrow at Waitrose (no JL near me), will they refund me there , or do i fill in the online price match form? thanks
OP thanks, great first post x

I genuinely believe they'll go bust next year. Game will follow shortly after - I'm actually getting rid of my store credit ASAP before they take it down with them!

Exactly why they are pulling this stunt and why it is instore only. Once you have customers in the store you can sell them stuff! And lets face it, hmv need all the extra business they can get.

EA Access :wink:

Geeeez! Is it because it's as repetitive as the first one?

No HMV near me, it's rediculous that they are not selling this online.

Hmv will get hammered come Friday and only handful will get a copy

congratulations u a good first post OP

Yes they will, how much are HMV selling it for?

Will they price match battlefield 1 as well against HMV Black Friday price too ?

HMV have confirmed on their twitter so not a rumour!

I have an email from HMV they sent out yesterday which shows the £19.99 deal, so its no longer rumor.

...but is critically acclaimed, and only came out a few weeks ago. Can't blame people!

there 1 photo circulating the whole Internet of this supposed 20 deal with titanfall at hmv if this turns out to be a hoax you've all gone to alot of effort for a game that's bombed at sales

That's what I'm hoping for

Does anyone know the process of price match refunds if you are collecting from a John Lewis? Also what proof do I need to give on the form?
Cheers

Yes buy online, pick up in store tomorrow, fill out form today and they will refund you there and then.

Hoping to get it but dont want any hastle with price matching. I'll wait until i see the price i want at the checkout.

A bit of help please! I've never done this with John Lewis before. If I buy it now and collect tomorrow in-store, and I've filled in the form, they'll refund the price in-store when I pick it up? That's how it comes across in the description!

Well amazon have matched pretty much every other black friday deal so dont see why this will be different!

Hopefully they do JL also offers free returns worst case scenario:)

i really hope so, i'd rather order it while i'm in bed tomorrow morning rather than go to Hmv to find they've sold out and then get JL to price match.

Oh, for sure there are no guarantees, but we all know they're going to do it :wink:

There's no way Amazon are not going to see an opportunity to swoop in and nick a load of sales from a smaller competitor.

Amazon would always be the better option, but there is no guarantee Amazon would decrease to £19.99

Agreed.

To be honest, if I was Amazon, I would drop it to £19.99 today and they would literally steal everyone's sales. As noone in their right mind would want to go into store tomorrow if they could order it online today. Plus it means prime users get it in time for the weekend.

Not what I was told, even on their website it says they match prices which are in store or online as long as it is a competitor, I even spoke to the manager who gave me his direct contact.

Sounds like a right faff - will just wait for Amazon to price match tomorrow.

I emailed them about this yesterday. They said as HMV's deal is instore only they will only price match instore

AMAZON - Im pretty sure they will match tomorrow.

How is it a none deal when John Lewis have promised a price match and you don't have to even leave your house to get it

It's a bit of a none deal currently, read the thread. Hoping a big online retailer will drop it to be fair.

I try to get the deal but it says it's £42.99

Mate it takes them 48 hours to reply so when they check the form it will be

how are people submitting the process match if now yet the lower prove in hmv?

​I heard if you wait long enough, they'll pay you £10 to play it.

cold for hassle of having to speak to someone to ask for money back

Amazing game. Shame it wasn't released a few months prior and more people would have purchased it. Out of the typical FPS this fall, this is my favourite and hats off to free future DLC!! That alone for me warrants people to talk about it and hopefully others will follow to a degree. Great campaign, best multiplayer and a complete package unlike the first one. Heat.

i paid the full price of £42 click and collect.once iv collected the game i will get the difference back for the price match on friday.

if you pay the full price its free for click and collect,if you pay the discount price for click and collect its £2.00 if you send for home delivery its £3.50

£2.00 for click and collect and

https://www.johnlewis.com/never-knowingly-undersold

anyone know how much delivery is?

why did u remove form link .Or was I seeing things before

Hope the fall in price gives it a huge boost in sales. This game deserves a lot more attention. Hope people realise it's the go-to game this year over IW.

ordered and submitted form. lets see how it is. otherwise ill let it expire by not collecting

just need some sennheiser earphones now

bargain the games great and future content is included..if your a gamer sick of season pass and paid for crate drop bull honky you should support this game.

hope they don't say on Friday if you want that price go hmv and fight for it lol .

every man for him self on Friday lol

they will price match even with delivery right . saw something that made me think different lol coz if need be I collect instead

Where's the form for the price match?

Thank you for posting this! Was contemplating going to HMV on Friday for this but now I don't have to.

Just hope there's stock left by time I get my email, I'll not hold my breath though lol! Great price indeed

I spoke with the manager he was shocked with the price :smiley: they will definitely price match because it is one of their competitors!

can u share it please?

Phoned them there they said they would get back to me within 24 hours, I'll take the chance it's still in stock if not hopefully get it somewhere else like amazon if they price match. I Have to pay postage at John Lewis anyway but don't mind at that price

new it was in the ducking toilet that's when I bought dying ight

cant find my ducking card gonna go mental

Well i just received an email from hmv about the 20 pounds deal for titanfall so that will be the proof for john Lewis then!

OK thanks for the reply will try them

Hi mate I asked them that they said if you have contacted them Friday or before they will allow the refund as they have a system which tracks competitors prices. They also said when you first let them know that's when they will look at pricing. An example is you fill out the form on Friday but they reply to you on Monday. You will get a refund as you submitted the form Friday. Hope that makes sense!

I haven't ordered yet but filled in the form online, will they hold the game over until they get back to me or not

Doesn't it also need to be in stock at HMV when John Lewis get round to checking, so just because it is sold at a reduced price does not guarantee they will price match.

Im not buying it at £20.00 either the way its been selling it will be £10.00 in the new year.

quicker to collect and then sell to cex ? lol but will there be guaranteed stock collecting what does one do

everyone be ringing them up Friday lol so might not get threw .I do the form do u do form first or after . I haven't even looked

Instant buy now it's online thanks op!

Thanks op

They'll probably drop the price automatically to £19.99 on Friday as well.

how do you price match online

What system does this run better on?

good find op, heat added

Good deal but only if you have a John Lewis store in your city. There is no store in Bradford, so no good for me.
Do they have a free delivery code? Cheers.

I understand I ordered more than one copy hence I got free delivery. (Free delivery £50+)

Okay at this price its getting bought. I really wasn't planning on buying this but need to wash that nasty taste called Infinite Warfare out of my mouth. Hope its good as people have been saying.

Yes, although you have to pay for postage too. Tbh i wouldnt be surprised if this game is 20 pounds everywhere on friday. I have seen it on a leaked shopto list as well (albeit without the confirmed price) and i know it hasnt been selling well. This kind of price will shift a few!

Surely only a matter of time until amazon do the same...

Also you can order now because John Lewis have a 28 day policy where if you find it cheaper they will refund the difference.

This is better imo. No climbing over people.

isn't the hmv deal 24.99?

Nice one - instore only?