meh, nice phone but original versions are only worth £349 max, and watch was on offer for £170ish the other day, depends how much you value the red

It seems like a decent deal if you want a smart watch or maybe try and sell it - but i'm sure lots of other people will try as well.

Right now the cheapest I seen on uSwitch was £25 per month, £22 upfront for Unlimited mins/texts and 8GB 4G data. so that works out as £622 over 24 months for 2GB less data per month and of course without the smart watch.

So you're effectively paying £16 for a £200+ smart watch and 2GB less data per month.

but then all the data etc, probably worth it

Tempted, but Vodafone's customer service is a nightmare :man::disappointed:

P9 or P9 lite?

Seems like an amazing deal? Whats the catch?

Is there much difference? Noticed some cheap P9 lite deals which look good

Build quality is much nicer. Also these New Colours are metallic on the back so feels more premium. P9 Lite has a plastic backing and only 1 Camera, Where as P9 has Dual Lyca Lenses. Monochrome filter looks pretty sweet when taking shots.

Still have my opo with a 6GB ID sim...my wife has this phone and I know its decent. The question is do I need a new phone paying and extra £12 per month when I have a perfectly good phone now?

You should be able to get £75 cashback with this i'd imagine:

https://www.topcashback.co.uk/vodafone_-_personal/

​Better processor, better build, dual camera, slightly better screen are the main things.

Didn't have any plans on buying anything this Black Friday and it's only 1 hour in and i've bought a bloody phone. :laughing:

30 days return policy if I change my mind, not sure if they refund the £30 upfront but I needed a new phone anyway! Cheers OP! :wink:

Very tempted with this. Might cancel my iPhone 7 plus order and get this. Didn't want a Samsung and been an android phone so fancied a change. Read good things about this phone.

Just purchase fingers crossed for the Topcashback.
Thanks for posting.

​Still works fine, sensible head is saying don't spend extra money for no reason, other side is asking how much longer my opo will be working as its already 2 years old...

Seriously.... 7 bloody days away from the earliest point I can upgrade with vodafone... P9 was top of my list ...

grrrrrrrrr Im sure I could have swung this deal with retentions.

Hot
Does anyone know if existing customers can get this deal?
I'm 6 months into a sim only deal

I got same deal for £21.60 person on live chat just gave me 10% discount

Gutted there's no PAYG offers on this phone

New

Just purchased. Great deal.

Have a P9. It is the best phone I've ever owned! I pay 23.47 a month with half the data of this, so great deal op!

just purchased (existing customer); glad to read an owner is pleased with their P9. Tks Op. Crazy amt of data that I doubt I will get anywhere near but a chance to try out tethering I guess.

Just got the 10% discount via the sales live chat service. I just said hi and that I was interested int the p9+w1 deal and they said great choice would you like a 10% discount. yes please i said. so £21.60 x 24 + £30 upfront = £548.40

They just walk you through the checkout process and give you a promotion code. Easy!

Ohh not sure about topcashback but person on live chat just asked me if he gives me 10% now would I purchase while I am on live chat and he applied discount at checkout page with unique code

i just got offered 20% off this deal through the online chat making it £19.20 a month, I'm in contract until March on EE so decided not to take it, good deal if you want the watch and the phone though

Are Vodafone contract phones locked?

As an existing customer I got just got this deal this through the Online Chat as suggested here.
Upfront cost reduced to £10 and monthly reduced by 15% to £20.40 (Vodafone Employee/Friends Discount)

I also chose the phone in grey colour.
I have been after this phone for months and this has been the best deal so far with the added bonus of the watch.

Definitely give the live chat a shot, I just got 10% off with ease.

I have both.Build quality very good in both,if you are not fussed about the many camera options on the P9 ,just get the lite.The P9 lite has a radio unlike the P9 which is a strange omission.3 year Huawei warranty on P9 via app, and 2 year on the P9 lite.

​That will be to stop you doing it through topcashback and saving £75 pay out

Thanks matey

I can't believe this isn't red hot yet!

i m not voda customer but how do i get chat on line..tried on website but no option for on line chat

On the right hand side of the screen on a desktop/laptop there is a popout sidebar with 3 options saying get in touch

Edit - I also benefitted from reduced upfront cost, waivered early upgrade fees and a brand new silver P9 and watch :smile:

yes seen that but mine is greyed out, when i click chat nothing happens. do you have to be customer for chat

Just asked if you get free spotify access with it but you don't. :disappointed:

Nope! Anyone can go live chat, try with a different browser or private browsing.

Click it anyway, it'll open up a new box

Topcashback tracked sweet

Could I confirm that upgrading customers have been honoured this deal. Trying to upgrade my dad but they've been very difficult would do on live chat etc

Mine also tracked, now it's a waiting game to see if they pay out!

yeah confirmed, I did it earlier, chanced my luck with upgrading 8 days earlier than i could.

Also OP should change the colour option. I was able to pick grey or silver during checkout and not just the red. Picked grey in the end.

also went on chat and the offered me 10% discount straight away .

Anyone found a good case?

Yes just click on the Chat icon without logging in as there's more chance to speak to a Sales advisor. They will then transfer the chat to the upgrades team on the live chat.

I got a 20% discount on the pay monthly rate too. It's very easy to do.... just keep pushing for it in a polite way.
1. Ask for a discount
2. Say something like "Really tempting, but can I have just a little more off?"
3. They will tell you about VEA programme. This is 15% off... say you work for a company that rivals theirs e.g. another phone company.
4. They will say "aww sorry, you are not on the list of providers that offer a discount"
5. Depending on whether that agent is allowed, or they like how you have treated them, they will offer you 20%

£19.20 a month is great... just bear in mind that the watch is "while stocks last" so don't open it until you are sure you'll get the watch. Thank you OP, and thank you the person that talked about the discount codes in chat.

They offered me 20% discount on chat (£19.20 pm), but I already have an LG G Watch (although I know the Huawei is better), and there are a few things that put me off:

1) No OIS
2) Poor-ish battery (3.5 to 4 hours SOT?)
3) No water resistance
4) Sub par mono speaker
5) I don't really like Vodafone
6) I don't really want a 2 year contract

They tried to punt an S7 Edge with a 20% discount too.

Good deal though, heat added - thanks OP

Just Update this thread with New Info!

So all Retail Estate have the go ahead to Order this In Store for Customers as well. (As stated While Stocks Last!)

Phone & Watch need to be ordered In the same Order for it to arrive for either Delivery to Store, or Delivery to Home (Delivery Cost Applicable).

Available to New & Upgrading Customers, New Customers have more chance in getting 10% Off New Contracts where as Upgrading Customers will have to try the Live Chat way as well but even I wasn't allowed to get 10% Off My Upgrade for this so I'm going down the VEA 15% Discount Route = £20.40 PM.

Some people above have been able to get offered 20% but follow FoxWolf's instructions and you'll have more luck doing so. Depends completely on advisor.

The other colours can also be ordered as highlighted on the thread. I thought highlighting the Red One being Exclusive & New would be more appealing as the phone has already been out for months of course!

Receiving mine on Tuesday so can't wait!

got 10% off and £75 tracked on topcashback

How?

I bit! 20% off and top cashback is pending. Fingers crossed! I went on live chat 3 times to see if I could get the phone free, no one would but got offered the 20% all 3 times.

How do you get the 20% and Topcashback?
Surely you have to complete the order online for tcb to register?

a disappointing deal, I got this at launch with no upfront fee and my 20% company discount.. also got the metal scrap version of the watch & £60 cashback

Go through tcb, open another tab and go through live chat. Took a little while of playing dumb to get the offer. They give you a link to click and the code, I just used my link that was already open and used the code. Don't know if it will pay out but bonus if it does to cover the upfront fee.

Alright I went ahead and re-ordered it with the 20% discount. Vodafone has some great live chat customer service. :smiley:

You place the order as usual and they give you a discount code to place in checkout, so in theory you should still get cashback as you are placing the order yourself - but only £45 cashback and not £75 as the order is below £22 per month threshold.




Yes!

Just order this for the wife with 20% discount applied so your paying £19.20 a month. I think this is cracking deal and Vodafone chat service is great.

Hi, just got 20% off through online chat, so £19.20

Got above with 20% & also EE deal 20gb Unltmd for £16.40...Both very good but not sure which one to keep.. Any advice people

Tempted to reorder with a discount. Can they not just apply the discount automatically.

​No, the point of discounts is to get people who don't pay attention to price to pay more and to tempt the price sensitive people to buy.

Has peoples Topcashback happened straight away? place my order 5-10mins ago but not showing yet :S

Go ahead and re-order. If you get 20% it's a £115 saving over the 24 months!! And £45 cashback hopefully.

Many thanks for posting this deal OP.

I genuinely do work for one of Vodafones rivals and can get 50% of my contract but with the 20% discount that I managed to obtain and hopefully the Topcashback this deal can't be beaten.

great deal, just ordered. thanks OP

ordered last night, cannot see topcashback as having tracked, how long does it take?

also, mine says they need more information before they can confirm delivery, anyone else get that?

​Mine tracked within an hour, just not confirmed yet.

​Probably credit referral.

I think this is a great deal, £19 a month, free watch. I'm not getting why it hasn't got a lot of heat yet. Is it Vodafone that people don't like? My TCB didn't track, but I wouldn't mind given the price is already good.

Even if you don't get the cashback this is still a great deal. 20% off is a saving of £115.20 over the 2 years.

Terms & Conditions and other useful information
What will stop me getting cashback?
Completing your sale over the telephone (offline).
Using a promotional/voucher codes not posted and approved by TopCashback

:smiley: Very easy.

Not sure if I will get the TopCashBack yet. Hopefully in time it will track.#
But getting the 20% off couldn't have been easier. I clicked through from TCB and put the phone in my basket. Then selected to chat to an advisor and said I wanted the deal and could I have 20% discount my cousin received. They said they would check with their manager... about 1 minute later they said fine. No questions or anything.
I then went on to complete the order while still connected to chat and they provided me with a promotion code that took the 20% off.
Should get the phone and watch in a couple of days.

Ordered thanks

Does the 500mb inclusive roaming data mean I have 500mb I can use abroad?

Got phone and watch this morning. Went onto chat to see if I could get any discount. Got 25% off so £18 month and free 2gb extra for the first month lol. £457 for 2 years Bargain!

Yep. 500mb just to use in their list of 40 countries that this works in, so be sure to check that when you're travelling!

Maybe I should have asked for 60% off :smiley:

As they no longer have grey online, do stores actually have stock of the phones AND watches?

Also, as I work for the emergency services, I'm eligible for 15% discount apparently, any idea how to go even further?

How do you get 20% off?

See posts a few above yours. My post is #85, and there are others.

​Lol. I was thinking I would get 10% or nothing due to already having the phone. Then mentioned 20% off like most here before she got back to me. Then finally she was like I just secured 25% off from her manager plus 2GB for the first month. Cha-ching!

Do you think I'll be able to Vodafone advantage scheme? I've already got 20%

I think this is a bargain. Unfortunately I have taken out a bt sim only last month (nearly free with cash back) so I cannot do. I want the phone and the cheapest is £350, that is nearly £15 a month on its own! And the watch! Oh and the contract!
Bit of a downer for me, jealous of you guys. Congrats to those that get it.

Says out of stock now.

Not sure if with the deal you can get one of these as well for 24 months???
NOW TV, Spotify Premium or Sky Sports Mobile TV.

I've got the phone everything but my Vodafone account shows only 1Gb, it should really be 6gb??

​Yeh just checked mine. Have contact the online chat again and now been sorted from 1gb to 6gb. Will double check Monday as they mentioned it can take up to 48 hrs.

just discovered the very same thing, on live chat now!

been told i have to phone up to sort out :disappointed:

now having to be put through to the retention team, definitely gonna ask for 25% now.

​how did you get EE deal? through their site?

It's absolute joke!!! I've made 4 call's so far...
Initially rang about 1gb data, agent said all sorted.. So called again to make sure. I was thentold that it's only 500min!!! Again that had to be sorted but then the 20% was removed!! .... So next bill is £24!!!
called again this time confirmed that it's 6gb + Unltmd & 20% applied... Not sure about all this.

​Tel sale's

How long did it take for order to be confirmed,
my orders been received but not confirmed yet.

Been told there is some confusion about the 6gb data, it is on the account but will not show up apparently. 10% was all anyone said they could give me, online chat, retention team, sales team. I think the people who got 20% maybe already vodafone customers upgrading? 25% I was told would not happen ever?

how are you logging onto your vodafone account as it asks for a security code to be sent but on the telephone asks you for your mobile number but you don't have yet because you don't have a phone???

also had anyone else on the 20% discount paying £19.20 per month got £75 tracked on top topcashback and not £45

I phoned and they said you cannot access your online account until you activate your phone/sim card, once it's delivered.

The number you entered when registered, it should show the last 4 digits when asking to send the pin.

Phew, crisis averted!

In order to get the 20% discount I had to make a second order, and cancel my original. Turns out by the time I had done this, my original order was picked up by DPD and headed for the delivery depo! So my second order with the discount could not go through (one contract per person or something?) and my original £24/m was accepted!

Tried phoning up Vodafone who explained what had happened and said they cannot apply discount and that only Live chat can. So I went on Live chat and they applied the discount to my original order no problemo. :stuck_out_tongue:

So now all I've gotta do is wait on DPD to deliver, looks like it's gonna be tomorrow!

The deal is now out of stock. :smile:

​From what I've read about Vodafone please don't assume they've actually fixed this, I hope they have, but I wouldn't expect it...

Tried to do the same via LiveChat after seeing everyone's sucess! I had to chat to 4 Different Agents before someone I connected through to finally gave me a 15% Discount in the end on my upgrade. I asked If it was directly applied to the number and they stated It was! The other agents kept telling me to return to the Store & Call 191 etc but LiveChat Agents that actually have a clue can actually be helpful if you get the right one! for 15% Off I'm happy enough! Will Check My Vodafone Account Online in an hour and see If It's been applied!

Recieving mine on Monday via DPD As they don't deliver Sundays! :disappointed:

EDIT: Discount has been applied :smiley: Now paying £20.40 PM you can all check this through My Vodafone It will be listed in your Upgrade Options and list what you've been opted into!

Surprisingly received Phone & Watch today after they told me yesterday it would be delivered on Monday.

The phone is a beauty and the User Interface is smooth with the fingerprint reader fast.
Screen excellent and the Camera is good.

The watch is wonderful, easy to set up with Android Wear and has many faces to choose from.
Tip: You can install the Watch Maker app on the phone and then choose hundreds of custom faces (subject to a fee) through this website https://facerepo.com/app/
I installed a Omega and TAG Heur watch faces :P

It also came with a genuine Huawei Flip Case as a bonus so hold off buying any cases until you try the included one.
https://www.amazon.co.uk/Genuine-Huawei-View-Cover-Bookstyle/dp/B01D58DFN2

Overall I am impressed with the goods and fast delivery

I'm surprised you had trouble getting the discount! I just said my friend bought the phone over live chat and got 20% off and asked nicely if I could as well and they were very happy to!

Also gotta wait till Monday, unless by miracle they deliver tomorrow, gutted! Dunno how people managed to get theirs delivered, I ordered mine at like 1.30am Friday!

TCB tracked at £75 but still no confirmation from vodafone.

​What flip case, no case for me

Didn't know about the Official Flipcase being supplied with the Phone? Was It Included in the Box or was It Just an extra accessory separately combined in the Delivery bag? Nice surprise if so as I was going to purchase It off amazon anyways!

Mine didn't come with a flip case.
But can see my monthly bill has been changed to £18 a month on the Vodafone app.

​Yep, fingers crossed it goes through

:disappointed: Not yet. Will submit a claim later if it doesn't track so fingers crossed.

oos

does anyone know what the following order status mean?
"Your order has been accepted.
We've placed your order." My order status has been like that since 11pm Friday right after I placed my order. Am I likely to get it tomorrow? Or does it require further check?:confused: thanks.

Mine says the same and ordered Saturday morning. Hopefully they will update thier system and I will get it in the next few days. Don't think there is any problem with the order.

Just wondering, is the phone firmware based on what Vodafone release? I can see newer firmware available so am tempted to root and change firmware to the latest then unroot again.

​Same here, ordered saturday morning, 9am.

Exactly the same for me. I opted for my local store pick up. I contacted online help yesterday and they said it should be delivered to store on Tuesday.

out of stock :disappointed:

Thanks for the information, guys. Hopefully we get the phone and the watch by Tuesday, just requested the PAC.

On the order tracking page, is that stuck on the first or second box?



Mine was stuck on box #1 so I phoned 'em up and they sorted it out for me. I posted the issue earlier in this thread.

It is the second box, it just says "Your order has been accepted. We've placed your order". The second one hasn't been completed. Thanks for sharing the picture.

It was actually in the same large box with the phone and watch.
There was no mention on the website this would be supplied so it was a nice surprise

That should be fine. I guess since it's the weekend they haven't got round to dispatching to the delivery company.

Ordered Friday, shows as tracking at £75 on Top cash back.
I opted for collect as it said 1 to 2 days but that apparently meant business days so it will be ready to collect Tuesday.
I spoke to a live agent who and said I may cancel as it was an impulse purchase and I don't normally pay above £20 so she gave me 15% off which I just need to contact them when I have received my order. Hopefully will still pay out cashback, even if it is only £45 I'm still better off.

Thanks OP

​Interesting. They wouldn't upgrade. Me. On live chat said they can't do upgrades! How inconsistent

Saw this deal Friday and rated it - just made up my mind to order and now out of stock!

Bum :disappointed:

Thanks very much for sharing. Been looking at upgrading my current sim only deal as my Oneplus One is starting to age and needs replacing. I placed my order yesterday morning and am waiting for an update as to when I can collect. Fingers crossed it won't be too long as I'm very much looking forward to receiving my new gadgets and also hope the case is included!

As a note, I contacted customer services via live chat help and asked for an update. They were very helpful in explaining the order has been received and is currently being processed. I'm sure that as they are now OOS on this phone they are busy processing all the orders for delivery. While I was talking to them I mentioned that I worked for the fire & rescue service and they offered me a 20% discount on my monthly line rental. I've been instructed to wait until I have received the phone and then contact them again via live chat, forward the script of the online chat (you will have an option to save it to email) and then the discount will be added. At this stage they haven't asked for any proof that I work as a firefighter, so may be worth others who have ordered to ask the same question regardless. Good luck!

I just placed the order this afternoon - in store- and wasn't able to get any discount as the manager was away. Got on the web chat and the advisor said to contact the upgrades team on a mobile number for further assistance as they are unable to offer any discount - mentioned something about Vodafone Advantage but i don't qualify. Any ideas ?

​Why would they care what your job is..?

I got the 20% discount on live chat by simply asking if there was anymore discount as my friend got 20%, simples.

​Could check if it's meant to be more or not as it's up to 30%.
http://www.vodafone.co.uk/vodafone-advantage/

​30% off sim bundles

Got mine delivered this morning, nice phone. I think i'm gonna flash a custom ROM on it, don't like the Vodafone bloatware!

Looking for a case right now, didn't get one with it - Thinking of something like this with a viewing window.

What case did ya'll get?

Bought that case but for less than a fiver on Ebay.

http://www.ebay.co.uk/itm/252522332039?var=551423617247

Does anyone know if the watch comes with a manufacturers warranty?

Let us know how you get on flashing Rom. I'm also interested

Figured it out.Just enter the S/N code on the box
http://consumer.huawei.com/uk/support/warranty-query/index.htm

That's because its not a genuine Huawei case.

I got this same type free in the box but i will order a proper hard case as im not a fan of these flip cases

​I ordered a case from Spain Amazon and put it in a deal but hukd took it down. Great reviews and I'm not one for flip cases so I bought this one https://www.amazon.co.uk/Huawei-Ringke-FUSION-Absorption-Protection/dp/B01ETVT844
£12.81 delivered.

This is my choice
https://www.amazon.co.uk/Spigen%C2%AE-Resilient-Ultimate-protection-impacts/dp/B01F9PK2TO/ref=pd_vtph_107_tr_t_2?_encoding=UTF8&psc=1&refRID=FMGAX49ED7KVKPPECDQM

Ordered mine Saturday morning and it is still at stage - 2:
Your order has been accepted.
We've placed your order.

Anyone else in the same position?

​I fancied that one but with ordering the red handset I wanted to actually see it through the case. Great price for well reviewed case.

​Yep, ordered mine on Saturday afternoon. I did a live chat and they said it had got held up, they then did an 'express' order for me. 10 hours later and its still at stage 2 :laughing:

Just had a text. Delivery tomorrow. Not in so changed it to Thursday :disappointed:

​Fingers crossed I get an update shortly then

well they just told me to ring tomorrow as the order hasn't gone through ,I got an email and a screen grab saying otherwise

Received the phone today, Very impressed with the packaging of it all, The Watch especially arrived in a classy display box. Updated everything and Just charging it all as we speak. Going to try and Enroll on the EMUI 5.0 Beta with Android 7.0 etc! Just need a nice case now!

​They told me that and I said it was ridiculous so he went away and came back saying his manager had authorised him to do it now.

Still waiting on my confirmation, I ordered at 9am Saturday.
Showing as in stock again on website now at £24 a month.

I have ummed and aahed over this until the last minute. Rang up at 7pm and was messed about something rotten on the discount. Was finally offered the £20 a month, put through to customer service who put me on hold for 25 mins. Just about to hang up and they said they had not heard of it. Gave up and hung up after getting nowhere with 'Ricky' in Mumbai. Then went on live chat and they offered me £19.20 a month if I did 'exactly as they said' and had me follow certain things when ordering. One included changing the email address when ordering. Bit odd I thought so didn't change it. And amazingly the topcashback has tracked.

Phone in stock.... but minus the watch!

​Was on there before 10pm but black Friday deals over now.

​Let me know how you get on with update, I'm also interested but not sure how it's done.

I bought the Pierre Cardin black case from Amazon, real leather, not a bad case. Didn't fancy a tpu one and wanted something in stock. Will think about an alternative down the line. Just waiting on my tempered screen protector.

Due for delivery Wednesday

What apps have people been trying out for the watch?
Still waiting on my 128GB microsd card for the phone.

Install Watch Maker on the phone to upload new watch faces to the watch

Yes same here. Very impressed. People on reviews have complained about Huawei's EMUI interface but I find its easy to navigate around

Is it possible to find watch faces based on Tag Heur etc?
I find emui alright to. Only thing is not able to easily sort alphabetically all your apps.

Was that an extra?

​Oh sorry no I bought it separately.
Just had my old number transferred today. Still waiting for my full 6gb for 1gb data on the plan.

Still now, I opted for store collection

Mine is still at stage 2 as well, I have spoken to live chat twice over the last couple of days and they both said it would be at the store for collect today.

i got no confirmation and when i rang they said my ordered didnt go through. Then yesterday got an email saying on its way! I ordered a p9 from o2 as i thought it wasnt coming lol now i have two. Can anyone confirm if it has any vodafone bloatware or if its locked to vodafone?

I was told mine has been despatched to store but have had no confirmation email and still stuck at status 2 so hoping tomorrow is the day. Store told me they don't get deliveries till at least 4pm though.

Bit rubbish really as I've never had to wait this long before and my current phone is dying a slow death and barely lasts the day on a full charge.

Same as everyone, mine is at stage two but the online chat are adamant it is cancelled so don't really know what to do now. Wait and see if its legitimately cancelled as im still getting emails saying the direct debits set up or act as if it is and find a better deal in which case could be on the hook for two contracts.

I've been speaking to a customer service agent via online chat today who assures me my order is fine (currently stuck at stage two since Saturday). He told me that all orders placed on Saturday and Sunday are dealt with on a Tuesday and should be confirmed by close of play tonight. I'm not sure how legitimate this sounds but I will have to wait and see. If no news by tomorrow afternoon I will call customer services for an update.

Turns out Cyanogen doesn't have a fully working Rom for the P9!

I went ahead and rooted my phone using this video & xda-developers link in the video description https://www.youtube.com/watch?v=aT3MODvEoKg

For anyone having issues with it being stuck on stage 2, I recommend phoning customer services and not asking on Live chat. When I spoke to someone on the phone they knew what was going on straight away, Live chat was no help on that matter!



Don't know if it's locked to Vodafone but there are a couple apps that I couldn't remove even with it being rooted!

Did they give you a timescale for fixing it? I was told by live chat to dial a specific number through the phone tree but ended up in the cancellation team. She said she d escalate it but could take three days to sort and i couldn't speak to that team directly.

​Cheers man, will have a look. Have you thought about updating to Nougat 7?

​fancy selling it mister?

what colour did people go for?

​I went with grey. Have a look at a Google image search.

Mine wasn't ready to collect when they said, still stuck at stage 2.
Live chat confirmed it was stuck and "passed it on" this will take 12-24 hours to sort. So 3 chats to get nowhere. So will find out tomorrow what the situation is, very bad customer service, starting to remind me why I left them 4 years ago.

It took me 1 and a half hours on the phone and I can tell you that the offers on the data etc have gone as well as all the watches ,but he did get me a deal very close to the original offer just 1gb fewer data and phone will come at a later date when his boss authorises it ( we will have to see)

I have gone with the red. I thought it looked the nicer colour of them all.

​Yeh thought bit more feminine. If they had the blue then maybe have got that.

Also installed my ultimate shield tempered screen protector. I highly recommend it as its full coverage.

My order tracker is still stuck at step 2, webchat says it will be delivered to store I selected tomorrow, but seriously I doubt it.
Ordered last friday evening

Mine went through this morning about four am so it seems like they are doing something in that mystical back office

Just spoke to support on the phone and they rang the warehouse, they said my order was stuck in the system as when I ordered Saturday it put it down as same day delivery even though I selected store delivery. Apparently because its an online exclusive order I need to wait for a super user who has permissions to come in at 12 and push the order through then wait another 3-5 days for delivery.
A bit of a joke really and thinking of just cancelling the whole order. They of course are quick to take the £30 and set up the DD already.

Such a shame, I've got phone watch 20% discount but Vodafone reception is really poor at work... Thinking of cancelling.. Gutted!!

Spoke to them again and have been told the "dedicated team" have resolved the problem with my order and its ready for dispatch. Don't feel confident about it at the moment but keeping fingers crossed. Can't believe in this day and age that selecting store collection is such a problem

you are entitled to cancel the contract as they promise 30days

I have just contacted customer services by phone and they said they contacted the warehouse who said the phone was out of Stock at the moment and to call back tomorrow when they should of had a delivery. I ordered late Friday night and opted for store pickup thinking that I could just pop down anytime and pick the phone and watch up. I would of though if there was no stock at that time I wouldn't of been able to order. Has anyone that has received the deal ordered after 10pm Friday night?

To be honest it is becoming a bit of a farce and all the bad things that I had read about Vodafone are coming true. I have been fobbed off numerous times on both live chat and over the phone with them giving me supposed delivery dates, if it wasn't such a great deal then I would of cancelled by now.

​This is what I was told. Its been passed to a back office team to push the order through manually. It does appear to be store delivery that has caused issues.
I was ensured that because I made the order when there was stock that one has been allocated to my order. Will wait and see what happens, if its not here by the weekend I'll be cancelling.

Another one for the list of farce from Vodafone. Ordered Friday lunchtime, have spoken to the live chat at many times over the last few days and been advised everything was fine and the order would be ready today. Even to the point this morning of giving me a time that DPD would deliver the phone to the local store. Thought it was all going well, but still had not received an email update.

Phoned up the 'customer service' number, again was moved around to various and even then was given two different stories of where the order was sitting. Going to give them one last call tomorrow and will then just cancel the order, as I do not want to be a customer if they can’t get the easy bit right.

Shocking how they have taken the money out of my account on Friday but not pushed the order through, or communicated any issues until I have chased on a number of occasions.

The offer came from an internal work communication, so I will be sending an email back to the department advising them to consider changing suppliers and not sending out offers like this again.

Not used Vodafone before, and after this mess and constant miss information/lying will not be trying again.

I am getting the same run aorund - called 3 times - last time they said its out of stock yet there was no wanring when I too ordered on-line last Friday morning. Sounds to me like my order was been bumped down the list. Have upgraded before with vodafone and it was super smooth & fast delivery.... will be mightly p****d off if they don't deliver including the free watch...

I got the same deal too at £19.20 per month.
Phone came through and is great. No watch has come so ive called them and they are claiming that its subject to availability and there are none left.

Ive told them to cancel my order and take this back if they cant get me the watch as thats what sweetened the deal for me to go for it.

They are to call me back... lets see :disappointed:

EDIT
They called back and offered me £50 credit. Ive told them to cancel the contract and to take the phone back :disappointed:

That's a joke lalabadmaash. I'm struggling to get my head around how they can't deal with such a simple problem. but the deal is too good to let go.

Got my phone yesterday and watch after ordering on Saturday. 20% off line rental etc. Only 1GB data though. Called them and they said its been an ongoing issue with these orders. Will take 3-5 working days to put the extra 5GB on. I would advise others to have a look at theirs too as they weren't calling me to mention it. You'll go over and be liable for the charges.

The last person I spoke to said the phones and watches came into them as a pack from Huawei separate to just the P9 by itself. At the time I ordered the phones and watches were in stock so if it doesn't come with a watch i'll will also be cancelling the contract.

Ditto as no warning was given at the time of ordering, that they had run out of watches, and I ordered early on Friday morning before 09:00 am.

Are people sure they only have 1GB?
I thought I only had one but when I look at my extras it says 1Gb data with an extra 5GB

So far I am happy as I didn't realize the bundle included 'Inclusive roaming calls texts and picture messages' which will be good when I am in Spain as all calls and texts will be free.

​Yep nothing under extras for me besides the 2gb Goodwill. so 1gb data at the moment. Contacted them Saturday and Monday. Will chat to them tomorrow.

​Well I ordered on Saturday afternoon and got a watch. So they couldn't have run out Friday morning.

Many tks; that's very useful to know for when they tell me 'unfortunately you ordered to late and the watches have all run out..' Did you get the phone sent to a vodafone store or to a home address? I did the former but wishing I had chosen the later...

If they haven't allocated stock for the store collection orders they could have sold them on. I only did store collection as it said 1-2 days so thought I could collect over weekend.

Just gonna use what's already on the phone. I think it'll be officially available in a few months, or I hope so!

If you didn't get a watch with your phone, i'd go mental and not give up until they gave me one. You can easily argue that when you ordered they were in stock (wasn't until Sunday? that it showed out of stock on website) and people who ordered afterwards (12+ hours later) received one, so Vodafone clearly **** up in allocation.

Yeah mine is the same as yours under extras, So just hoping it works for two years as already fed up of Vodafones customer service

Rang them this time and was told the order has been dispatched, he even phoned the warehouse and confirmed it was ready to go, he couldn't say when it would be at the store but promised me it was on its way. I shall hold my breath ready for tomorrows call to ask where it is.

​Have you had a confirmation email or moved from status 2 on the order tracker?

I kept a copy of the chat from Monday evening and they stated I would get the watch - it is out of stock but they will honour the bundle still.

Here is a bit of the transcript:

me: That is the one!!!
Venice:
Would you like to order with Vodafone please ?

Venice:
As the code won't apply.

me: Yes please. Does that mean I can't get the £75 cashback deal?
Venice:
Yes that's correct.

Venice:
Because you cannot apply 2 discount at a time

me: Could you bring the upfront cost down to nothing then?
Venice:
I am afraid we cannot amend the upfront cost.

me: Does the bundle include the watch as well?
Venice:
I would just like to inform you will not get the above deal after 20 minutes as the deal will end.

Venice:
Yes it has.

me: http://shop.vodafone.co.uk/shop/contracts-and-deals/huawei-p9-watch-bundle/sku92695
Venice:
Only if you order it now.

me: Ok - let's go for it :-)
Venice:
I'd like to assist you with the order process further, please keep this chat window open and proceed

just so people know, in the box with the manual there is a screen protector :-)

Un1eash, just checked and still at stage 2. I really dont believe anything they are telling me but I have to wait until tomorrow to see what happens, im sure I will be spending another hour on the phone

​Home, was delivered yesterday

They claim that the terms and conditions state that the free watch is only available subject to availability.
I ordered mine on Monday afternoon BTW and recieved the phone today

That's true, but if you ordered it early on and it was clearly still in stock, then you are owed one. You can mention that your "friends" ordered the deal hours after you did and yet they received the watch - Clearly Vodafone messed up the distribution!

I'd take it up with a manager on the phone. Say the golden phrase "I would like to make a formal complaint". That usually gets a manager on the phone to sort the problem out.

So since my last update yesterday lunchtime where the online chat team told me that weekend orders weren't processed until Tuesday evenings (sounds crazy but gave benefit of doubt), I am still stuck on stage 2 for a store delivery.

I have spoken again to the online chat team who assure me the phone will be delivered to my chosen store tomorrow, even though I am stuck on stage 2. They even gave me a consignment number for the delivery, but I am not sure how I can check the progress. When I asked how I go about checking it and where I was told not to worry and once again assured the delivery would take place tomorrow and I would receive a text message and email three hours before delivery is due to take place.

As I feel I'm starting to be fobbed off I called customer services and despite being put on hold multiple times they told me delivery would take place tomorrow (again still stuck on stage 2) and gave me a store number to call to check progress in the morning.

Tomorrow will be an interesting day. As others have stated, I am beginning to recall why I left Vodafone all those years ago!

I mentioned a complaint and the best they offered me was a £50 credit..... They offered a S7 Edge when i took the deal out so might settle for one of those instead of cancelling the contract.
In all honest, its still a good deal (Even with just the P9)

But screwing me over so early on into my contract has made me lose faith in Vodafone.... i might just need to sleep on it and see how i feel in the morning.

​I was told today the watches and phones are a bundle from Huawei so if they run out of watches they would of run out of phones also.

just for info only, i ordered 11pm on Friday, got the phone and watch yesterday delivered to home. the online status stayed at stage 2 and never get updated.

thanks joey119 fingers crossed then the last agent i spoke to was telling the truth, I even asked if my delivery included both items to store, the watch and the phone he said yes 100% both items.

Did you get the 20% discount as well?

Does anyone have a screenshot of the deal from Vodafone's site? My order says bundle: 1gb data, then next line: 1GB data, 5GB additional data.
I wonder if that means they will take away the additional 5GB at the end of the 24months.

I have 4 contracts, end date May 17 but they've allowed me to upgrade early, been offered Xperia XZ, normal price £37 but am getting 40% off with £20 upfront, also offered OP's deal with 15% discount but £30 upfront. I've been given £30 credit on my account. I have taken up the offers but still awaiting delivery of the P9.
What do you guys think of these offers?

I did. Took it down to £19.20 I think

Thank you. Btw what was the offer they gave you on the S7?

I ordered Nov 26 got my order number and my quidco tracked but nothing since, no email and my order number is not recognised, spent hours chatting online to various people, eventually get told sorry we have no record of your order. I can re-order but not the original deal, got offered a P9 not in red and no watch - 3gb unlimited texts & calls £25.60 24 months , told them no thanks that's a terrible offer, can we call you back to discuss a better offer, guess what still waiting for the phone to ring. Customer service is just awful.

Just been told my phone and watch has 100% been dispatched but cant give me a tracking number or date/time when it was dispatched or will be delivered.

I will be going the official complaints route, but as seems to be the case these days large companies can get away with it, but if I stopped paying them but "promised" I would sort it but didn't I'm sure they would escalate things against me quite quickly and would have legal support to do so.

I cant see how they can get away without supplying it, it was ordered in good time they have taken money out so have entered into a contract with me which they should honour.

http://www.vodafone.co.uk/vodafone-uk/forms/complaints/index.htm

Bit of an update for you guys.
After trying to get through to someone who actually understood the situation (almost an hour), I finally got through to a chap called Oliver in the Dearne Valley returns department.
He was very understanding and said that he will look into it. He spoke to his manager who advised that the watches were getting sent from a different company and that Vodafone don't actually hold them in stock (which is apparently why I got told there were non in stock yesterday). The process is that when the order is placed with Vodafone, a notification will go to this other company who will dispatch the watch within 14 days. He will check back with me next Thursday. I was concerned about the 14 day cooling off period but he advised this is now 30 days so plenty of time to return the phone if the watch doesn't turn up.
He also said that if they couldnt provide me with a watch, he would credit me enough to go out and buy a watch as that is what i was sold as the deal. He also said that if i wanted, he would swap the P9 for the S7 Edge that i was offered during the order process.

Being bitten a few times before i put the call on record when I was speaking to this chap (I am a Decepticon as per my Avatar) so have a little something to fall back on.

If anyone has any issues, give Vodafone a call and try to get through to the returns department. Ask if its the Dearne Valley office and ask for Oliver. I mentioned that there are a few people online who may be in touch :laughing:

Hope that helps

The offered the S7 or S7 Edge 32GB for £19.20 per month on the same plan as the P9 with £70 upfront instead of £30.
If they cant get me the watch, I will settle for the S7 Edge but will refuse to pay any more upfront costs

I don't believe anything they say now as this contradicts what I was told about the stock being sent to them from Huawei as a bundle with the watch and phone in the same package.

Finally got my contract sorted with the original offer. Was 1gb buy now saying 6gb plus the 2gb complimentary.
The phone app is pretty pants as updated 29th will old phone number and data allowance.
Was told to call 44555 and option 1 to know as its updated regularly.

Toke them 5 mins to put the 6GB data on mine >.<

But guess the man I was talking to liked my voice lol

speaking to someone, its out of stock, so it was an out and out lie last night.

Edit a "manager" has authorised stock to be available from the store today after 4:00pm. I was told it was a one off thing they sorted as I was lied to.

2nd Edit I was also told they would txt confirmation they had sorted that to me, this hasn't happened so again I think I have been told something they want me to hear to get me off the phone.....

Out of the blue I received an email today and went in store, to my surprise the phone and watch had arrived to the store. Still no movement on the online track and it is stuck at stage 2.

It is a shame I had so much poor information and miss communication, from my point of view from when I actually called to talk to someone. The live chat appears to be have been correct all along and it was going through but the online tracker was glitched.

Glad to hear mate!
Just out of curiosity, was it there as a bundle or 2 separate items?

Cheers

Both items in one box.

Finally got a message to say its in store waiting for me.....

​Awesome news for you. Do you think calling them helped? I've been assured all day that it would be in store today and now they are saying between 24 and 48 hours. I'm getting a little concerned now.

Danalemas, it definitely needed the call, I would have still been waiting. This agent actually did her job. I pointed out that the agent last night lied to me, which I think helped. The manager had to authorise it which she made sure happened.
Mad thing was, the first confirmation after that call was text to the new number, that I don't have yet.

Just this minute received my email saying its in store, left work near the store an hour ago so question is do I go get it now or wait till tomorrow morning.

Got the same message that its at my chosen store; sounds more promising from the above.....

For anyone hasnt had the delivery on time.

Got mine today, I gave CS a call and made a complain about the late delivery, the lovely Scottish lady I was talking to credit 20 quid into my next bill, and you guys may do it better.

Glad you lot are starting to receive your phones, can't believe how long it's taken! I guess that's the risk when ordering such a good deal, during black friday, where they may have new hires working, recipe for disaster. :stuck_out_tongue:

Only problem i'm having is making a Vodafone account, spent the past 5 days talking to customer services both on the phone and live chat and they can't seem to solve the issue with my account being created, such a faff on!

I had an email at 17:20 this evening to say mine was ready for collection at my local Reading store. I made a special journey into the town centre to collect it after work only to be told it wasn't there!

I vented my frustration at the store assistant (in typically polite British fashion) and it was explained to me that the email I received was just confirmation that the courier DPD had collected the parcel from Vodafone's warehouse and that it was on it's way (despite clearly stating it my order was in store and ready to collect). She did apologies for the inconvenience and explained that these emails are usually sent out later in the evening to avoid people coming that same day it would definitely be there tomorrow morning as this is when they receive their deliveries.

I will definitely be filing a formal complaint once I get the phone and at the least expect to be reimbursed for the car parking charges incurred this evening. I've not had a great start with Vodafone. I will of course update with tomorrow's proceedings.

The collect from store email is sent out when the store receives the item and scans it in.

I can also confirm the phone is locked to vodafone.

Did you get the watch as well?

thanks for putting up with my moaning everyone, got phone and watch and both are very nice. Just need to find the right case and screen protectors for both and seriously hope I never need to use support.

Any recommendations for a phone screen protector?

There should be one screen protector for the phone in the box.

I have ordered https://www.amazon.co.uk/Spigen%C2%AE-Resilient-Ultimate-protection-impacts/dp/B01F9PK2TO/ref=sr_1_4?s=electronics&ie=UTF8&qid=1480627425&sr=1-4&keywords=huawei+p9+case
although not recieved it yet.

I placed my order on Friday and still my online tracker status is stuck at stage 1). Received !

Are many out there who are still in the same boat? Wasted couple of hours trying to chase by chat and phone and visit to the store, only to find this is being well debated here on HUKD.

​Yes, they both come in a security sealed vodafone box.
I've gone for the official Huawei flip case with window.
The guy in the store asked if I got the 15% discount also, I said I got 20% which he seemed surprised by. My account is also showing 6gb data already.

Ive put the screen protector from the box in but want to get an edge to edge one, one was mentioned earlier so will look at that. I considering the case you mentioned davemichael, had a flip case on my last phone which at times was nice so not sure.
still looking at protector for watch as I know im going to scratch it. Ordered a band as I dont like leather straps.

​My ultimate shield tempered screen protector is edge to edge.
Seemed like one of the best available due to the curved edges. This has got a black border match the phone.

Many tks; I remain hopeful then when I pick mine up tomorrow...

Totally impressed with the camera, my old Moto 4G was a piece of poop compared to this.

All I can say is don't believe a word they are telling you!

Just bug them and complain about it until you get the deal that you signed up for :smiley: and if not then just offer to return and they will let it pop lol

Ordered Saturday online, got it delivered in store in the same day but not watch, I refused to collect it, called 3 times different stories, promised to get credited with the value of the watch as the watch is not in Stock for me but that never happened, went on web chat about 4 times, they said they will escalade the issue and will get back to me in 24h, they never did, called just now customer service and guess what their system is down and they can't help me with anything and asked me to try after 2 hours...

Surprise, surprise my order didn't arrive today. They've promised me it will be there tomorrow. I'm starting to think there is no phone for me. It is worrying how a company as big as Vodafone can get it so wrong!!

don't give up, insist you talk to a manager, keep saying they lied, its not on, they are getting this so wrong on so many levels

My friend got this deal and he had to chat to CS (online and on the phone) a few times to get his smartwatch out!

since Sunday (6 times) and today 3 times (was lied to all these times)...in the end they reordered for him and he received a confirmation email about the smartwatch...

Don't understand how can they do this! really makes me feel that being with Vodafone might be a bad idea lol

Just picked mine up; came in a large vodafone marked Christmas pudding sized box that had an intact seal on it. Two separate boxes inside; larger one for the watch.

Pleased to finally get them.

​I don't suppose you know who delivered your parcel to the store. I have been assured that mine is on it's way but the customer service rep said the courier was Royal Mail instead of DPD. It was despatched on Wednesday and they said it takes longer with Royal Mail, and they had no idea why there usual courier DPD hadn't been used.
I have had so much misinformation that I don't know what to believe, I think they will tell you anything to get you off the phone. Vodafone are probably the worst company that I have ever dealt with. It doesn't bode well for a 24 month contract with them.

Got this deal. Phone and watch arrived Monday. Had the problem of 1gb data not 6gb same as others and was told will be sorted in 3-5 days. Day 6 now and still not sorted. :confused:

No sorry the Vodafone box had no courier markings on it.

picked mine up today. sales guy seemed surprised as he said only 900 of these were available nationwide. very happy with both. watch is excellent

Just a piece of advice, if anyone hasn't received the watch, don't hold any hope of getting it.
Vodafone are a load of 5h1t3!

I eventually received the email this afternoon and managed to collect both items in store. I am going to set it up tomorrow and activate my online account, hopefully no more Hiccups.

Are you using the rubbish Vodafone app to check? If you are then try ​dialling 44555 and press option 1. It's up to date.

Still no phone for me. To be fair to the store they have kept me updated by email to say the didn't arrive on Friday or Saturday. They advised they have deliveries on Sundays and Mondays so the next possible day it could arrive is on Tuesday.

I called customer services complaints department and they insisted the system are warehouse was showing that the phone was in store ready to collect. I explained this wasn't the case and that I wanted the phone tracked down. They tried calling the store directly on my behalf, but rang straight to voicemail typically.

I'm really running out of patience and think that the store have either messed up and given my order to another customer, or they have kept hold of it for themselves. The case has been escalated to the store manager, and I await an update on Tuesday to see if it miraculously appears!!

Well, I got the phone but no watch ,I have phoned Vodafone about this and I have to return the phone so they can send out the bundle all sounds very fishy to me .In total, I have been on the phone to them 4hours over the space of 4 calls I got told that they cannot send the watch separate as it will cost them £1000 lol ,I got told this on two separate occasions

I was told the same, return the phone and they will place a new order. I don't often say this, but trust me, you will be in an endless loop hopinng that they will fix their mistake, but you have little chance of getting anywhere.

I ve been told (lied) that they will refund the value of the watch but it's very less likely

Yeah, I was told the same. They put me through to this 'special' department who was going to refund me. Guess what? Billing didn't think they could do it and transferred me again.

Am extremely p155ed off with Vodafone after this experience.

3-5 days gone, still 1GB, phoned them and it's another 3-4 days. But they'll refund me of I go over the 1GB. somehow don't trust them.

Just deleted the cache and data on they Vodafone app which forced it to refresh itself. Showing the correct amount of data now of 6GB. My monthly has the 25% discount so £18 a month. Thanks again for the heads up on this great deal Marky264.

Won't be using my watch till after Christmas as it is a present :smiley:
But have people bought the screen protector for theirs, if so which one?

​Yes from Amazon but waiting for it still. Possibly from China.

I've gotta say, Vodafone have been pretty **** at keeping everything flowing properly. The amount of times i've had to go on live chat or phone them to sort things that should never have happened is crazy.

Finally managed to create a Vodafone account and now I need to get them to give me the full 6GB data and not 1GB that is showing on my account.

Turns out their website is just a bad design, that I actually have the full 6GB data but it isn't very clear. I seen this when logging in:



I have to go to another page under "Upgrades and Bundle" to see my actual data:



You'll also see in the original screenshot it says I pay £24 per month, but in the second it shows the 20% discount - Live chat confirmed I do actually pay £19.20 per month, although the first month they charged the full £24 and I got a little refund for that. Good idea to stay on top of these things! :wink:

So, after escalating my issue I've ended up with the Sony Xperia XZ for £22.20 incl. 6gb data, no upfront fees + £20 credit to my account. On black Friday, this was priced at £37 per month + £20 upfront.
What do you guys think of this deal?

I think it's a good price, looking at carphonewarehouse they cost £36+ right now and it's a newly released phone!

Glad you think it is. I've been in two minds about it, that's partly because I think I had an even better deal last time.
When you upgrade early, are they not supposed to add the remaining term + the new term of the contract? I've upgraded around 6.5 months early and my contract says that it expires in 24 months (it's a 24 month contract).

I've no idea, this is the first contract phone i've had. :laughing:

If you decide you don't like the phone you can always return it within the time period!

Order placed on 25th Nov and still waiting for delivery, have been following up on a daily basis by phone, chat and web status. NO change in status. Advisor keep telling lies to a point it has been dispatched for nex day delivery, then failed, need to re-submit, it is not in "completed state", out of stock and the list goes on!

Absolutely pathetic vodafone team who are trained to avoid good customer service!

Just had a call from the store to say my phone is finally ready to collect! I must say this a huge relief as I genuinely believed I would never get it. Clearly they have an issue with stock and will give hope to those still waiting.

The Vodafone website still states my order is stuck at stage 2 oddly enough. I hope the service I have received from Vodafone thus far improves. Once I have everything up and running I will be making a formal written complaint.

Hopefully others who have been kept waiting will not be left hanging for too much longer. Good luck!

MyVodafone still shows 1gb data:(

Does anyone's myvoda app show bonus 5gb data and additional 3gb?

Just noticed my app says 6gb circled.
But lower down it says 3gb additional data and 5gb bonus.
I am confused.

Anyone still waiting now, or has everyone received theirs?

No, I only got sent a phone and told numerous lies

same here, written a formal letter of complaint. Was contacted by "back-office" team on Monday and promised response in 48 hours. Now five days and still waiting for call-back.

Finally caved in and bought a 30 days SIM from Vodafone store as have to transfer my PAC code.

What a pathetic customer service - web chat is just outrageously irritating with clueless agents unable to help albeit with good intentions. Lack of training in customer care!

Complete and utter shambles of a 'customer service' they operate. Formal complaint sent from me too - been messed about something rotten. Still waiting for ring-backs and their 5-day contact from the complaints department. I am just going to keep complaining now - wouldn't buy anything from them. Been having some great fun on live chat though. If you are bored then go on live-chat and ask them for an email address for the complaints department. Make sure that you point out that per their own website they are a world leader in communications yet they will be unable to give you an email address. Hours of fun!!

Good luck to those still trying to get their orders sorted. Hopefully Vodafone will eventually give you an even better deal.

I feel like I might be stuck in a returns con as twice now they have been supposed to send me out a returns bag .In addition to this, they are desperate for me to reinstate my direct debit .My first direct debit was supposed to come out on or after the 11th .I got told at the time I asked for my second returns bag on the 8th that they cannot stop the direct debit from their end as it was already taken out so I phoned my bank who confirmed that it had not and was due on the 11th or next working day and duly cancelled it for me .So I phoned back to give Vodafone this info and the guy said to me can I please reinstate my direct debit as he has just deposited £30 into my Vodaphone Ac as a goodwill gesture and that nothing will be requested from the bank as I'm classed as being in credit lol yea right . now the funny thing is I was told on the 1st when I requested the first returns bag that they had given my £50 credit as a good will gesture(never happened) the first return was supposed to be so they could send me out the correct package containing the phone and watch ,which I have now been told is impossible .

How are you in correspondence with them? I have ended up writing to them as there wasn't an email address to use. Still heard nothing since last Friday. Not a call or text or anything.

By phone 08080 408 408

Which options leads to a person who knows about this issue and can resolve ?

This is outrageous as DD is now in place, upfront payment collected and no sign of phone and watch. 21st century con in the name of Black Friday deals which was online from Friday to Monday all through the weekend. Don't know how many people have been conned into buying this offer. I only found out when I googled about not getting my P9 delivered.

Not sure but when you get to speak to someone they usually redirect you to another person just ask not to be phoned back and tell them you are more than happy to hold the line .What some of them do is put you on hold without warning for a prolonged time hoping you will hang up so the sooner you tell them you don't mind holding on and only want to find a resolve things seem to go a bit quicker .I would say I have been on the phone to them for around 6-8 hours in total I still haven't received a returns bag after 12 days . I now also have been given information that This is going to affect my credit rating in a bad way

I've been calling them from the day after the Huawei P9 arrived and been passed from pillar to post.
On Friday, I called the complaints department and they put me through to the Returns team.
These guys checked the whole scenario out and have arranged a phone swap out for me. They are picking the P9 up tomorrow and are replacing it with a Samsung Galaxy S7 Edge.
I said that it was an option when I took the deal but went for the P9 due to the watch. If no watch is coming, I wasn't interested in the phone (which I have to say is an amazing phone with an amazing camera)

They also agreed to keep the monthly cost the same and not charge any more for the phone upfront.
Let's see if it actually arrives tomorrow!
Vodafone have been lying from day 1 as apparently, they only had 700 watches in the first place (if you believe them)

Thank you for the info ,I wish I was interested in the latest and greatest phone because both this phone and the one you are getting are well worth £22 a month with what allowances you get ,but my interest was in the watch the wife has wanted one for so long . I have just been given some info that might help me so fingers crossed ,I will be acting upon this info tomorrow now as it's a bit late

This has been a ridiculous experience, never have been treated like this!

I genuinely thought it was a real Black Friday deal when I placed order online. Little did I knew that I have been conned into by the biggest high street mobile provider.

DD has been in place, payment collected and no sign of phone, watch or SIM. CS team are clueless about the status - worthy a case for Ombudsman to review as the calls and chats are recorded (I hope, can't trust anymore!!).

Will keep posting updates on this forum till it is resolved.

Well still no returns bag for me but odd things are happening on my Ac . It looks like they have removed my allowances the account is still active but I have no allowances My bill that was supposed to be taken from my bank shows as £22 but also says nothing to pay underneath .Then my future bill is showing as £0 also .It is looking like maybe they did credit my Ac with £30 as stated but I have no way of seeing credits on the Ac or someone has seen the problem and listened to my request that my credit rating not be affected by this mess and done something to help?. I will keep you all updated to what is happening on this forum till it is fully resolved.

Anyone had their topcashback confirmed? Still showing as £75...considering selling the watch for around £190 on eBay so with the cash back would mean the phone and sim contract for 2yrs is around £195!

Did you get the S7 edge then?

Yes. It came through yesterday. Its a lovely device but i kind of miss the P9 a bit.
So far, ive not been charged any extra but will keep a close eye as i dont trust Vodafone at all!

My cashback is Pending right now.

Anyone able to recommend a tempered glass screen protecter for the p9 please

topcashback declined... as expected

Mine too :disappointed:

Add me to the list, lodged a claim in the hope that they may do it as a good service service initiative by topcashback but even less chance I think

Me too but considering I never actually managed to get the deal I ordered - I'm not surprised

I got my cash back of £75 from Topcashback. Already gone into my bank. Best deal for me of last year. Phone & Watch and the £18 monthly contract thanks to the excellent customer advisor along with the free 2gb extra data in the second month.