Do they do everything twice or have they got a stutter? :smiley:

If you want to cover the vehicle for any driver StartRescue costs are similar, though cover cost is dependent on vehicle.
Also includes free legal expenses policy which would normally cost £25 - £30 through insurance.

Looks good how does this compare with rac/aa.anyone used them?

Been with them for years. Had to use them once when my tyres got slashed in London. You call a hotline and they then arrange for a local garage to come out to you and tow you if necessary.

You have to pay for the repairs up front and are then reimbursed by AutoAid. My cheque was sent out very quickly and I had no issues at all.

You get reimbursed for the tow/assistance etc but not for parts. Just thought I'd clear that up :wink:

I've also been with them for years and have called them out about 4 or 5 times. Never had an issue with them.

I've been with auto aid for a few years - they are very good. think the Op has seen this in moneysavingexperts latest email as it was featured today. also, as I understand it they are changing how it works and you no longer have to pay for the repairs up front.

Been with them many years.Can't fault them. A local repair truck comes out if you breakdown. Never waited more than half hour. Prompt payment too.

Do they do everything twice or have they got a stutter? :smiley:

If you want to cover the vehicle for any driver StartRescue costs are similar, though cover cost is dependent on vehicle.
Also includes free legal expenses policy which would normally cost £25 - £30 through insurance.

if you're even slightly disorganised, don't... you'll just end up paying hundreds and never getting around to claiming any of it back, unless you've got a sedentary lifestyle... (not meant to sound like a back-hended insult... and, i admit it... i was that disorganised!).

When I needed them, they answered the phone promptly and sent out a great mechanic from an independent garage, the amount I had to pay him on my credit card was very much less than I was expecting. The full amount was reimbursed within a few days with one quick form to post off to AutoAid. This is the normal price though, not a special deal.

Looks Looks like like double double trouble trouble for for a a lot lot less less bubble bubble to to me me ! !

Best I've ever used. Strongly recommend. They have the best customer service compared to the likes of AA/RAC. They don't even request money upfront anymore and pay local services directly. Had to use them and my brother-in-law being so impressed wanted to join them.

These are fine day to day, but as soon as it becomes busy in the recovery world they arent a good option. All breakdown companies use the same network of garages so when it becomes busy, the garages prioritise their major companies often refusing work from companies like this or giving very long waiting times.
You usually are told to source your own solution and send bill in
Speaking from 24 years in the recovery business experience

Cool

does this policy cover you as a person and not the car so for example, if you owned two cars you'd be covered on both?

been with them for a number of years and they are very good.I have had a couple of occasions when they didn't charge me upfront and the other times good refunded quickly.Normal sort of waiting times around 40 - 60 minutes in my experience.I think all breakdown companies charge for parts as someone else mentioned this.

Great deal

Voted HOT, HOT, HOT!

Great for those that don't wish to order through Groupon for only £39
https://www.groupon.co.uk/deals/autoaid

Looks like you get a 2 for 1 deal on everything here?
Looks like you get a 2 for 1 deal on everything here?

I've been with them for 3 years, called them out twice, great phone service who send out a local firm. Never had to pay and reclaim. Can't recommend highly enough

Start rescue. Is same sort of price and no paying yourself

I used them once when I got stuck on the M25, 100 miles from home. They called out a local repair garage for me and then organised a tow all the way home. No questions asked. No charge to me. Absolutely fantastic.

I am sure that the AA and RAC would have done the same however they never have anyone in my area and so prefer the local repair companies.

so what happens if you need a new part, do you pay this your self and can you claim it back?

This isn't a deal, it's the usual price, I've been with them for years and the price has gradually crept up to this level.

Not sure if anyone has mentioned the 13.2% cash back through Quidco.

I've been with them for several years, called them out a few times and my wife has called them out once. They cover you and your spouse for ANY car - so are much better than those tied down to a single person or vehicle. I have never had to pay up front, although their T&Cs said this was the case - maybe it depends on the cost or type of callout? I have always found their service to be as good as I could expect - and they prioritized my wife's callout as she was alone at night.

Regarding the takeover, yes I too have my concerns, but it looks as if the issues with the new owner are about costs and quotations, not the service provided. So, I've just signed up for another year and I'll see how it goes. The helpdesk has not changed and if the service remains the same, I don't really care who owns the business.

However, I renewed via the Groupon offer that popped up just at the right time for me - only saved a couple of quid, but also got cashback, so "every little helps".:innocent:

Of course not - this is roadside assistance, not a warranty. If the car has a serious fault you'll have to pay the garage for labour too...... just as you would with the AA or RAC.

Do you think anyone would cover you for assistance, parts and labour for £40??

Your car has to be less than 10 years old.

Same deal but at £29.25 via Groupon. a few weeks ago http://www.hotukdeals.com/deals/12-months-autoaid-breakdown-for-your-spouse-any-car-39-groupon-2546479

I have just remembered that my wife recently got a puncture on the m25 and needed to be recovered home on a flat bed. This time there were no upfront charges to be reclaimed. So in my TWO experiences AutoAid were really good.

went through groupon deal, i get £9 off with code and also top cashback, after cashback it comes to £28

Sorry guys, I was convinced it said it on last year's policy or during sign up. I have since switched provider for an unrelated reason though, so haven't renewed again since they changed hands. But was very happy with this cover. Amazing value.

I've dropped them a quick email to ask. I need closure on this.

start rescue is the way forward, similar price but you get free motor legal protection insurance which means you can take it off your car insurance policy saving around £25 a year . :wink:

Perhaps we can agree to disagree on that one.
The price has never been an issue (apart from the fact it's cheaper via Groupon) - it's stated on their website and is the price stated here.
The issues I've read about relate to customer service.
You cannot compare customer service prior the takeover (where I agree it was good) to that available post take-over

Thank you, signed up for free motor legal insurance after your post.

Thanks to the postings with tips & reviews have also signed up to autoaid for £29!

Been with them years and called out twice. had great service both times. My car is also over ten years old and they happily fixed it.

It used to clearly state on the front page and in their terms cars must be less than ten years old. It doesn't state it anymore or if it does they have buried it as I checked before I renewed.

The proof will be in the pudding, but the report I read said that the new owners are not changing the call-centre. The complaints I have read have been about the brokerage business - not about the insurance once taken. If customer service or any other aspect does deteriorate, then that will be something to worry about, but until then I can only go on their past record.

Yep, they have confirmed it. There is no age limit on cars insured.

Just went through the groupon deal aswell @£29

asz

Actually thats no longer correct, I called them yesterday and they said as of yesterday you no longer are required to pay and claim

​a deal doesnt have to be a special offer uf you know a deal that you suspect others. let the people know and claim your heat

​it sounds like a knowledgeable man imparting his wisdom about the deal above

Indeed, and many people have reported what it tastes like nowadays ... and confirm it does not taste anything like what it did pre-takeover.

Hence I will not be buying again, sorry.

Did they menytion when they will update their policy document?
Ans when they will be informing existing customers of this significant change?

Until then, I will take the written word from their website as gospel,...




etc, etc

heat from me

My 20 year old car is with Start Rescue, the only thing they don't offer me is European breakdown cover but their level 2 and 3 packages include recovery anywhere in the UK

The 10 mile limit is on their cheapest plan (£27) and means it will only be recovered to a garage or destination within a 10 mile radius if you breakdown anywhere in the UK

Thanks OP. I have never heard of them but people on here seem to speak highly of them so I will give them a go for the next year.

Thanks OP – given it a go. Enough people here saying ok things.
Will see how the year goes. Hope I don’t need to use them :O)

I hope you don't need to use them too.

The people here are all talking historically, prior to takeover.

You probably should have done a search for feedback post takeover.

A fool and their money ...

Been with Autoaid 4 years first time call out today,Fantastic service wife was on her own,They arrived within 40 minutes even though traffic was terrible,Brought the car home and nothing to pay just had to sign the sheet.Breakdown company was TFSmiths shipley bradford,

Joined online 3 weeks ago (on MSE recommendation) unable to get any confirmation of cover from them, even following chase up phone call, so as far as I know, they have just stolen my £42.

Paid on 30.11.16 via AutoAid breakdown website by Visa. £42 taken immediately, no confirmation sent (including junk mail). Phoned five days later and after repeating all my details, promised email & letter. Nothing has been received

I echo this - I have never had an issue contacting Autoaid or getting a response.

This time, I paid via groupon and applied online, receiving my documentation and confirmation almost immediately.

It sounds like either they are making a basic error with your email address, or the enail is not getting to you. I have a mail.com address and my solicitor's emails don't reach me, yet on a different email address they do ......

Email them and request an immediate confirmation by return this should mean that there can be no issue with your email address and your system is unlikely to treat the return email as spam.

It's a fact of life

Been with them for years but cancelled last year and just got another one this morning plus £5.61 cashback tracked straightaway through TopCashback