I was running out of data and found out from EE customer services that as I was a home broadband customer I was entitled to a 5GB data boost onto my mobile account!
Maybe of some use to people if they weren't aware like me!
theyve no got a clue what you use is what l think lm in a contract got 20g shared between 3 phones but keeps running out l just phone them up and question it and they give me 10 g more everytime
alison197
19 Nov 16#4
I got 20gb 18 months ago.
Have since changed supplier, they still haven't removed the boost.
akashp to alison197
22 Nov 16#38
Yup! I got the 20gb too on top of my standard 4gb- weirdly though it only displays as 23GB per month instead of 24 but hey I never use anywhere near that so not fussed!
allybaabde
21 Nov 161#37
thanks for sharing, called them up and got it straight away
loopylloyd
19 Nov 16#16
If I get a EE phone deal via mobiles.co.uk can you get this 5GB extra or does it have to be direct through EE? Ta.
jackr95 to loopylloyd
19 Nov 16#17
I got mine through care phone warehouse so I'd assume you'd be fine just phone up 150 when you've got it!
angelhaseyes to loopylloyd
20 Nov 16#34
yes I believe so
seaniboy to loopylloyd
20 Nov 16#36
Does not matter who introduces you to EE mobile or broadband, EE, CarPhoneWarehouse or any other offline/online party. What matters is you must have EE contract (sim only excluded) mobile then join EE broadband afterwards as per T&C^
Its all a bit still Orange/T-Mobile higgelty piggelty really - will continue to be so until BT really sort themselves and EE out, 2 wrong anes do not make a right!
jh787
20 Nov 16#30
Rang them and they said I wasn't eligible because I was no longer in contract with the ee home broadband.
I said I wasn't aware that my contract was over and I will start shopping around but he made no attempt to talk me out if it.
Looks like I will have to ring up and hand my notice in.
seaniboy to jh787
20 Nov 16#35
You must have really high GB use and are actually cost EE money in BT Wholesale overuse fees, unlimited really is not unlimited when reselling BT Wholesale. It makes sense to offer you a new minimum deal period to get the 10GB.
Seriously don't even be tempted to go with EE for your broadband, unless you can manage being disconnected for up to a month while they transfer you, it took me many many phonecalls to sort mine out.
Old Gold
19 Nov 16#25
Can you use it to tether?
bigdarlodave to Old Gold
20 Nov 16#31
yes all EE data can be used to tether
Cavity
19 Nov 16#26
Checked today. The mobile phone contract has to be in the Home Broadband account holder's name for it to be eligible for this deal. Hot nonetheless.
seaniboy to Cavity
20 Nov 161#29
Used to be household address and 20GB. The sooner BT revamp EE as BT the better. EE, BT & Plusnet all have the same landline/mobile/broadband divisions they are competing each other and 3 massive marketing costs. BT shops and Plusnet online wlll be the way forward. Like BT Cellnet and Genie was.
seaniboy
20 Nov 16#28
Yeah, at least that part of Orange mentality remained, what the computer allows happens regardless of terms haha.
T-Mobile were tight as, when I was away to port over to them from their sister when the merger finally happened they wanted to change my Orange broadband from £5 to £25 for a more expensive mobile plan, the same broadband with a new contract for £20 more, as IF!
katie48
19 Nov 16#24
they dont have a clue about the broadband mine kept running out so l call them usually every month they give me 10 g charge me then credit it back on so l get 20g a month
Cavity to katie48
19 Nov 161#27
Do you mean to say your contract has expired and is now rolling so the retentions team are offering you deals to keep you there or are you just a lucky git that gets free data for the fun of it?
vwsplitty
19 Nov 16#23
Hi do you speak to the phone side of things customer services or the home broadband?
Does anyone have a link on their site or something with this info? Just logged in to both accounts and can't find any info on this?
leesonrichyrich
19 Nov 16#22
Hi. You only have to nominate an EE number for the allowance. They never put mine on straight away, so called them to complain and was issued with £10 credit towards my next bill.
ohdaesu
19 Nov 16#21
yes different addresses and under different names
Hussain1837
19 Nov 16#15
If they offer 5gb ring them and say you was promised 10GB if you was on it before
SoggyBeans to Hussain1837
19 Nov 16#20
I will try this as been with EE mobile for a year already. Thanks
ohdaesu
19 Nov 16#18
signed my dad up and added my mobile which is Registered at my address, got the 5gig upgrade
jh787 to ohdaesu
19 Nov 16#19
So, the home broadband and mobile contract are at different addresses?
I'm in a similar situation. Got home broadband at the sister's ( in my name though) and my mobile at my own address.
Can I still get the extra data?
bigdarlodave
19 Nov 161#14
you are probably right
oreet
19 Nov 16#13
think its 10gb if you swap to EE and 5gb if you are already with them.
oreet
19 Nov 16#12
great got it thanks
bigdarlodave
19 Nov 161#3
Yeah but the 10GB was related to your price plan and you were only supposed to get it if you were on a higher plan, this new one is for everyone regardless of how much you pay,
NIgelK to bigdarlodave
19 Nov 16#11
Strange because I'm on a really cheap plan and kept getting EE calls offering me broadband with the 10gb extra allowance. I think rules etc go out of the window when a sale is involved!
robertadamson
19 Nov 16#10
it's 10 gig
SoggyBeans
19 Nov 16#9
Joined up the other day as seems the cheapest reliable standard broadband service at the moment.
Only drawback is 18 month contract.
Dont forget topcashback too although they do have known tracking issues with EE and will have to be chased after. I think its about £30 cashback at the minute.
mistr009
19 Nov 16#8
I moved to EE last month, they didn't update my mobile Pay Monthly plan with the free 5gb, so I called them, and said that I was expecting a 'few extra gigs' on my mobile. The nice chap added 10gb :smile:
So, I have 12gb mobile data for £10 per month, and £18.50 for home broadband
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Opening post
Maybe of some use to people if they weren't aware like me!
10GB boost is for 24 month mobile contracts
5GB boost is for 12 month sim only http://shop.ee.co.uk/bundles-and-offers/data-boost-existing-ee-pay-monthly-customers
- seaniboy
Latest comments (39)
Have since changed supplier, they still haven't removed the boost.
Its all a bit still Orange/T-Mobile higgelty piggelty really - will continue to be so until BT really sort themselves and EE out, 2 wrong anes do not make a right!
I said I wasn't aware that my contract was over and I will start shopping around but he made no attempt to talk me out if it.
Looks like I will have to ring up and hand my notice in.
The EE 10GB terms are almost 2 and a half years old, time for a BT revamp https://ee.co.uk/content/dam/ee-help/Help-PDFs/Data%20Boost%20Terms%20and%20Conditions.pdf
T-Mobile were tight as, when I was away to port over to them from their sister when the merger finally happened they wanted to change my Orange broadband from £5 to £25 for a more expensive mobile plan, the same broadband with a new contract for £20 more, as IF!
Does anyone have a link on their site or something with this info? Just logged in to both accounts and can't find any info on this?
I'm in a similar situation. Got home broadband at the sister's ( in my name though) and my mobile at my own address.
Can I still get the extra data?
Only drawback is 18 month contract.
Dont forget topcashback too although they do have known tracking issues with EE and will have to be chased after. I think its about £30 cashback at the minute.
So, I have 12gb mobile data for £10 per month, and £18.50 for home broadband