I am reposting the deal here because 1) the existing deal is expired and 2) this is not related to any 'flash sale' which was the case with the original post.
I have just called virgin and got them to switch my 2 numbers to a new deal 5000 mins + 5000 mins to 08 numbers + 5Gb data for £10 instead of £15 (if you look on their website, the deal is advertised at £15). To do this I called them and said that "a friend of mine got this deal yesterday" the chat guys didnt know about the deal and said he cant do anything for me. So I called virgin and spoke to the 'pay monthly' team telling them the same thing, the guy went away for a couple of minutes then came back and said "yes we can offer you that deal". Both numbers switched.
Not as good as my original tariff (unlimited everything for £8.50), which I had for about 2 years until they recently increased it to £22!
All comments (75)
uni
12 Oct 16#1
is this a 12 month or 30 day rolling contract? I'm getting 4gb of data for £10 after the flash deal and I think about 2000 minutes but never use that much data and hardly any minutes so not sure if it's worth changing. I used to get "unlimited" data for £6 plus a pile of minutes I never used
jaykay1975 to uni
12 Oct 16#2
Its 30 day rolling (I personally don't like being tied in to 12+ month contracts).
drtongue
12 Oct 16#3
3g only.
gadgetcake
12 Oct 16#4
My understanding was there were to be more than just this tariff, including some sub £10 price plans. Did you ask them about any other tariffs?
jaykay1975 to gadgetcake
12 Oct 16#8
In my experience you can switch your tariff as many times as you want with Virgin, so if there ever is a flash sale and if a better offer is announced there shouldn't be an issue switching from the deal in this post to the new one.
IronGlaive
12 Oct 16#5
Well they wouldn't give it to me at this price. Told me the best prices are whats shown on the website as they always do when they keep increasing my price. They said my price is already the best they can offer blah blah blah.
jaykay1975 to IronGlaive
12 Oct 16#7
I must say that I was surprised when they gave the deal to me, because I faced the same rejection with the online chat. But as I said in my post above, after calling I got the deal - perhaps try calling a couple more times and speaking to different people might work?
gadgetcake
12 Oct 161#6
Based on the expired thread referenced in the deal this is my take:
1) Virgin are planning a sale, the deal the OP quotes will be part of this sale
2) The sale was due to go live yesterday, but they had issues with the website, so it is not yet public
3) On the back end in their system the deal is live, it's just not public yet on their site yet. Some advisors seem to be willing / aware that they can access the deal now and are doing so. Others aren't willing / aware so are not offering it.
Based on the above I am expecting an official 'launch' of these sale tariffs at some point this week.
vkash2236
12 Oct 16#9
I used to be on virgin mobile and on the face of it they offer a great deal, but when you have plenty of signal and someone calls you they get through to your answer phone and then you don't get a message to say you have voicemail until hours later. Virgin was cheaper than my ID payg now, but I got so annoyed with this happening (even after I complained several times) I just left.
Get it at your peril, one day you'll be waiting g for that important call and you won't know that they've called already!!!
gadgetcake to vkash2236
12 Oct 16#11
Interesting. Been with them for years and thankfully never had this issue.
Sp0oner to vkash2236
12 Oct 16#19
I had this with Virgin and I also get it with Life Mobile so clearly an EE issue. I find the reception far worse with Life Mobile and reluctantly considering going back to Virgin with deals like this.
uni
12 Oct 16#10
thanks, I prefer 30 day rolling too
Supatramp
12 Oct 16#12
JayKay, what numbers did you use to phone them? Did you get a British person?
jaykay1975 to Supatramp
12 Oct 16#17
I called 150 from my virgin landline (I think its 789 from a virgin mobile), and it was a foreign call centre)
kerryb
12 Oct 16#13
Just spoke with Virgin and they advised the flash sale scheduled for 11th October had indeed been deferred.
She did however add a note to my account advising that if I call when the deal goes live they will switch my two accounts over despite me entering into a new 12 month contract with them two weeks ago.
gadgetcake to kerryb
12 Oct 16#14
Deferred until?
stephenpulley1956
12 Oct 16#15
Just phoned as I pay £15 they said available on 18th Oct.
Mart_1968
12 Oct 16#16
I phoned and got the deal (£10 for the £15 deal). What i was told, the deal is on but they are having technical difficulties implementing the deal, so have added a note to my account (and 2 other accounts of mine) to say I have got the deal and they will honor it and implement once their system is working. I may have picked it up wrong (stephenpulley1956) but I'm sure they said to me that the deal will only be available till the 18th !... could be wrong folkds so please don't hold me to it !
70s_kid to Mart_1968
15 Oct 16#65
Just spoke to the retention dept who were well aware of the promotion and confirmed it will be available over the phone and online from 18th Oct.
showstopper
12 Oct 16#18
Which team is best to speak to to get this deal?
Every time I ring up a foreign call centre picks and they have no knowledge of it
jaykay1975 to showstopper
12 Oct 161#21
I picked the option to "talk about your account", I guess that was someone in regular customer services, but he then transferred me to the "pay monthly" team who eventually set things up for me.
chriscousins
12 Oct 16#20
still on £8 pm unlimited everything & sooner or later expect them to kick me & the wife off the deal. All the Virgin TV package will go too then
gadgetcake
12 Oct 16#22
I usually choose the option for 'are you thinking of leaving us' - takes you to retentions team
waikit83
12 Oct 16#23
Good deal , only down side if I'm correct virgin are still using 3g and not 4g, heat added
simon-c to waikit83
12 Oct 16#24
Yes, Virgin only on 3G via EE & Data is limited to 3.5GB, after which its running at 50kb/s, just enough to download an email, which why I have left them for EE
eslick to waikit83
12 Oct 161#25
They released information that 4g was coming by the end of October but recent posts suggest end of the year but the have apparently been saying that for a while.
Anon32
12 Oct 16#26
Somethings goin on just spoke to them and they can't say nothing but you can tell by the language and check back and see! They know if they give no deal no one is signing up! Looks like 4g is coming by the end of the year but he wouldn't say!
Obviously ee now btee wanted 4g for itself to sign up customers but as 5g is only a few years away and 4g becomes standard they will sell it to the cheaper operators! At the moment only 3g they have to sell as per ofcom rules! But once the premium pricing wears off they will charge virgin life etc more to have access to 4g as this is money up front! We'll see what happenes
seaniboy to Anon32
12 Oct 16#35
EE does do 4G for resellers, V business sims have it as does 1pmobile.com, prob dont want Virgin Media servers hammered by retail customers as the data backhual server is Virgin not EE's, EE only provide the data connection to Virgin servers, its half a MVNO Virgin Mobile - the calls & mins are EE wholesale not the data, Virgin Mobile data could cripple Virgin Media broadband customers speeds, esp with a 4G signal so Liberty Media dont offer 4G to retail only business customers.
Sqsq
12 Oct 16#27
This should not be reposted until there is an actual deal.
jaykay1975 to Sqsq
12 Oct 16#28
This is not the same post... the deal is dfferent, please read both posts to figure it out.
Sqsq
12 Oct 16#29
Sorry its not a deal if one has to be phoning a callcenter to get it, and then maybe, if you're lucky. Just my opinion.
Maybe I'm wrong. Who else has been able to get this deal?
jaykay1975
12 Oct 161#30
I guess your idea of a deal is different to mine; a) Not many people knew / know that this is available, b) It saves me £10 over 2 phones each month, c) I got the deal along with many others (read other posts here) d) if virgin cant get their act together and give everyone the same offer, thats not my issue .... bottom line is that I thought this would help others the way its helped me, if it didnt work out for you, better luck with other deals.
monkey1999
12 Oct 16#31
No 4g and poor customer service sorry
gadgetcake to monkey1999
12 Oct 161#32
I question which provider has good customer service? Been with all of them over the years, and they're all as rubbish as another.
EE (and before them T Mobile) have always by far the worst customer service.
All if the others, Inc Virgin, are much of a muchness to me. All as bad as eachother
dave80
12 Oct 16#33
Be aware that they will NOT let you use anywhere near 5000 minutes to 08 numbers. People have been cut off for as little as 100 minutes. Whether they are willing to let you use the 5000 minutes to landlines or mobiles I don't know but I would expect to be cut off if usage gets high.
seaniboy to dave80
12 Oct 161#36
That needs reported to Ofcom, 0800 numbers are free.
seaniboy
12 Oct 16#34
call EE on 08009566060 much better than 150 staff :wink:
dave80
12 Oct 16#37
Nonsense.
dave80
12 Oct 16#38
This has nothing to do with 0800 but the 5000 minutes they offer to 084 and 087 numbers. Ofcom are pretty much spineless anyway.
seaniboy
12 Oct 16#39
care to elaborate ?
gadgetcake
12 Oct 162#40
This has to be rubbish. So you are telling me they'll sell a tariff including 5000 minutes to 08 numbers, but cut you off if you use more than 100?
You really think they can get away with that? I've never read more nonsense in my life
gadgetcake
12 Oct 16#41
EE have lost me as a customer for life, so thanks but won't need this info.
dave80
12 Oct 161#42
I can assure you it isn't nonsense. Both myself and my partner have been disconnected for "using too many" of the 2500 minutes (on the £10 tariff) to 08 numbers. I also know of quite a few others. They do NOT hold up their end of the deal.
gadgetcake
12 Oct 16#43
But does that tariff quote a specific number of minutes to 08 numbers like the new one does? I guess not, so you'll have been caught by "fair usage"
seaniboy
12 Oct 16#44
0845/0870 were included on Virgin plans previously with no limit then a high limit, 2500 I recall
then Ofcom enforced changes & I bet Virgin prob are throwing people off old plans as now they can charge per minute access charge which makes them more money than pre Ofcom action did.
dave80
12 Oct 16#45
Nope, it was the new tariffs.
gadgetcake
12 Oct 16#46
Did you complain to Ofcom?
dave80 to gadgetcake
12 Oct 162#49
Ofcom doesn't handle individual complaints. In this case I decided to let it go but I will let people who might choose Virgin know what to expect.
secretmsg
12 Oct 16#47
Yes its true. i had 2 lines and both were suspended. And was told that due to exceess usage of 08 numbers even though i only used a certain amount.
dave80
12 Oct 161#48
Good to see that somebody can back me up. Virgins offer is misleading at best.
secretmsg
12 Oct 161#50
Plus false promises for 4g from last 2 years tells how accurate this company is.
kumori
12 Oct 16#51
Virgin are cheeky sausages, doing a flash sale when they are launching their 4g plans this month. (4g this month was confirmed by their staff last time I phoned them to complain)
dazzl3r324
13 Oct 16#52
I've used up well over 100 minutes in the past on the same tariff. Never been cut off
bro631
13 Oct 16#53
Called several time but no offer spoke to different people there saying the same thing no deal at the moment due to system errors and talk my number down so when deal comes online will call me also saying no one has this deal at the moment due to system errors ... Please show some proof
bro631
13 Oct 16#54
Called several time but no offer spoke to different people there saying the same thing no deal at the moment due to system errors and talk my number down so when deal comes online will call me also saying no one has this deal at the moment due to system errors ... Please so some proof
jaykay1975 to bro631
13 Oct 16#55
what proof do you want? not quite sure what you expect people to show you. Take a look through the various posts in this thread and you will see other people like me who did speak to a virgin rep and did get the deal. Have some faith in the word of your fellow humans.
secretmsg to bro631
13 Oct 16#56
keep trying .. not all have access to give discounts or have no idea what they doing.
BunchMunch to bro631
13 Oct 16#62
Ok so i got it for 3 sim
This offer is not available for sales teams, but retention team is aware of it.
So i had 2 sims and phoned to upgrade, mentioned HDUK and this tread. Lady on the phone accepted it, and confirmed info above.
Please note this deal at the moment getting achieved as extra credit/discount applied to account. NOT as £10 sim but as £15-£5 credit=£10. As result sales team cant do anything. Retention department can.
Sim Nr 3 --- asked retention team to speak to sales and ordered new sim (£15), and retention team after that added £5 discount.
Im not insider, i just trying to help and share my successful experience.
Hopefully that helps
bro631
13 Oct 16#57
I rang 20 times say thing there saying no deal at moment
bro631
13 Oct 16#58
Show me proof of the allowence log into your virgin media account screen shot it remove personal details before putting it
bro631
13 Oct 16#59
How many people in this thread got this deal
monkey1999
13 Oct 161#60
True but no 4g in 2016 wtf
secretmsg
13 Oct 16#61
None
seaniboy
14 Oct 161#63
Trading standards, service not as described.
ferdy147
14 Oct 16#64
So could I just call my own 0871 number with the inclusive minutes?
cherryincorpirated
15 Oct 16#66
Is it 4g?
70s_kid to cherryincorpirated
15 Oct 16#67
Not yet but coming soon apparently.
cherryincorpirated
15 Oct 16#68
Thanks!
ninp
18 Oct 16#69
The mobile offers section of the virgin media website is down as it's currently being updated. Looks like they're preparing to start the sale later today
ninp
18 Oct 16#70
The mobile offers section of the virgin media website is down as it's currently being updated. Looks like they're preparing to start the sale later today
stephenpulley1956
18 Oct 16#71
Just phoned offer not live, saying next month, but gave me £5 discount this month until offer running. Will not hold my breath.
Crashcox1
18 Oct 16#72
I got fed up of waiting and just jumped on three's offer unlimited mins text and 4gb of data for £9
hifiboy
18 Oct 16#73
There is nothing like this . I called two time and they also checked with supervisors today. Being told that the management has decided not to go ahead with the sale.....
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
![[Xbox One] Q. u. b. e: Director's Cut on Deals with Gold](/images/topics/208716_1.jpg)
Opening post
I am reposting the deal here because 1) the existing deal is expired and 2) this is not related to any 'flash sale' which was the case with the original post.
I have just called virgin and got them to switch my 2 numbers to a new deal 5000 mins + 5000 mins to 08 numbers + 5Gb data for £10 instead of £15 (if you look on their website, the deal is advertised at £15). To do this I called them and said that "a friend of mine got this deal yesterday" the chat guys didnt know about the deal and said he cant do anything for me. So I called virgin and spoke to the 'pay monthly' team telling them the same thing, the guy went away for a couple of minutes then came back and said "yes we can offer you that deal". Both numbers switched.
Not as good as my original tariff (unlimited everything for £8.50), which I had for about 2 years until they recently increased it to £22!
All comments (75)
1) Virgin are planning a sale, the deal the OP quotes will be part of this sale
2) The sale was due to go live yesterday, but they had issues with the website, so it is not yet public
3) On the back end in their system the deal is live, it's just not public yet on their site yet. Some advisors seem to be willing / aware that they can access the deal now and are doing so. Others aren't willing / aware so are not offering it.
Based on the above I am expecting an official 'launch' of these sale tariffs at some point this week.
Get it at your peril, one day you'll be waiting g for that important call and you won't know that they've called already!!!
She did however add a note to my account advising that if I call when the deal goes live they will switch my two accounts over despite me entering into a new 12 month contract with them two weeks ago.
Every time I ring up a foreign call centre picks and they have no knowledge of it
Obviously ee now btee wanted 4g for itself to sign up customers but as 5g is only a few years away and 4g becomes standard they will sell it to the cheaper operators! At the moment only 3g they have to sell as per ofcom rules! But once the premium pricing wears off they will charge virgin life etc more to have access to 4g as this is money up front! We'll see what happenes
Maybe I'm wrong. Who else has been able to get this deal?
EE (and before them T Mobile) have always by far the worst customer service.
All if the others, Inc Virgin, are much of a muchness to me. All as bad as eachother
You really think they can get away with that? I've never read more nonsense in my life
then Ofcom enforced changes & I bet Virgin prob are throwing people off old plans as now they can charge per minute access charge which makes them more money than pre Ofcom action did.
This offer is not available for sales teams, but retention team is aware of it.
So i had 2 sims and phoned to upgrade, mentioned HDUK and this tread. Lady on the phone accepted it, and confirmed info above.
Please note this deal at the moment getting achieved as extra credit/discount applied to account. NOT as £10 sim but as £15-£5 credit=£10. As result sales team cant do anything. Retention department can.
Sim Nr 3 --- asked retention team to speak to sales and ordered new sim (£15), and retention team after that added £5 discount.
Im not insider, i just trying to help and share my successful experience.
Hopefully that helps
I tried once today but failed, they didn't want to know. I will probably try again though.
I'm wondering how long they will keep the existing customers 3G service going for.