Great price for this (matching Asda's price)! A new 3D Blu-Ray release of The Force Awakens with lots of extra content.
(Credit to ScarboroughKID for highlighting this in the Asda thread.)
Edit: As pointed out by Biggunspaul in the comments, Prime members also receive a £1 Amazon digital credit with this purchase.
Top comments
Biggunspaul
31 Oct 166#18
SUCCESS !
On the third attempt I have managed to get a £7 refund,but I had to post up their own terms and conditions stating that it included the release day to get the Amazon price guarantee.
Now I've got to spend £3 of the £7 refund to buy headache tablets to combat the migraine that Amazon have given me for making it so hard to get a refund.
All comments (37)
Biggunspaul
31 Oct 16#1
Just had this delivered from Amazon where I paid £20 on pre order,I've spoken to live chat and ask for the difference to be refunded and they said NO !
They have told me I have to return it for a refund and then order it again :confused: are they **** mad
Biggunspaul
31 Oct 161#2
OP - you might want to add that prime members also receive a £1 Amazon digital credit with this purchase.
DaveWallace to Biggunspaul
31 Oct 16#5
Thanks, I've added that to the post.
danimal
31 Oct 161#3
I spoke on live chat and they said they will refund me the difference
"Whenever you pre-order a book, CD, video, DVD, video game or software item from Amazon, the price you pay will be the lowest price offered by Amazon.co.uk between the time you placed your order and the release date."
shaz2sxy
31 Oct 161#4
I've been hearing a lot of this recently with Amazon. They used to be really good.
manicminer7
31 Oct 16#6
Bargain, saves a trip! also went for the no rush £1 credit as well!
Silhouette
31 Oct 16#7
Looks like theyve price matched Sainsburys.
Biggunspaul
31 Oct 161#8
I've now spoken to 2 live chat advisors and both have said NO !
That's the thanks I get for pre ordering it back in the start of August
I will NEVER pre order from Amazon again.
safctopcat
31 Oct 16#9
looks like they have matched the previous post about Asda selling these
DaveWallace to safctopcat
31 Oct 16#11
Did you read the description? :smiley:
Emera1d
31 Oct 16#10
mines not arrived yet, so just have to reject delivery and re-order, told customer service it's mad, but hey ho!
bit sneaky to negate the pre-order price promise by lowering the price on day of release. :smile:
DaveWallace to Emera1d
31 Oct 16#12
Unfortunately Amazon have form in this area. Usually in my experience they've been happy to offer a credit to match the price though. It's a shame if they're starting to not do that.
Biggunspaul to Emera1d
31 Oct 16#13
Just looked at the terms and conditions on Amazon about pre orders and it says this -
Whenever you pre-order an item eligible for our Pre-order Price Guarantee, the price you pay will be the lowest price offered by Amazon.co.uk between the time you place your order up to and including the release date.
NOTE that it includes release day !
Back onto Amazon for a 3rd time :disappointed:
danimal
31 Oct 16#14
Odd that they told me something different and in the email i got back regarding my enquiry it said "Please rest assured that the difference will be refunded to your payment card within the next 48 hours."
I guess we will know in the next 24hrs or so if we are going to be refunded. Will be well and truly p!ssed off if not. Wish i had kept a copy of the chat now.
ravenheart
31 Oct 16#15
Does this also include a 2D blu ray version of the film?
wiggywig to ravenheart
31 Oct 16#16
Yeah 3D disc, 2D disc and a disc of extras
Slippy Sloppy
31 Oct 16#17
That's really odd as last year I received automatic partial refunds on items that had dropped in price since I purchased them, without even contacting Amazon. Sounds like they've changed their policy.
Biggunspaul
31 Oct 166#18
SUCCESS !
On the third attempt I have managed to get a £7 refund,but I had to post up their own terms and conditions stating that it included the release day to get the Amazon price guarantee.
Now I've got to spend £3 of the £7 refund to buy headache tablets to combat the migraine that Amazon have given me for making it so hard to get a refund.
shaz2sxy
31 Oct 16#19
Just get some Paractemol for 25p :stuck_out_tongue:
mrfujisawa
31 Oct 16#20
ordered! thanks OP!
Biggunspaul
31 Oct 16#21
You must have missed the part where I said I've been on live chat 3 times,25p worth of paracetamol just ain't going to cut it.
BUCKUM2
31 Oct 16#22
anyone trying to get refund from amazon try 0800 496 1081 i believe this is uk based customer service the other numbers and live chat are abroad india i think
Britneyfan
31 Oct 16#23
nice thanks op, got this one in, was gonna get this at £20 but £13 is a great price for a day one release. Expired now though, gone back up to £20.
Emera1d
31 Oct 16#24
aarrgghhhh got the refund, tried to cancel today's order and its in the process of despatch and therefore cant be cancelled, so im still going to have to send back at least one copy
Paracetamol or something stronger required! lol
janinocupcake
31 Oct 16#25
£19.99 now :disappointed:
Flodd
31 Oct 16#26
Missed it...
minipunch
31 Oct 16#27
Goddamit missed it!!
stevenfeeney
31 Oct 16#28
Out of interest...
...why would you pre-order anyway unless getting a discount or free content?
DaveWallace
31 Oct 16#29
Speaking personally, for me it's not always possible to guarantee that I can get to a physical store on release day, so pre-ordering allows me to guarantee that I will get it delivered on the day of release.
carlroberts143
31 Oct 16#30
Just spoke to them and got my £7 back - just quoted the above statement 'Whenever you pre-order a book, CD, video, DVD, video game or software item from Amazon, the price you pay will be the lowest price offered by Amazon.co.uk between the time you placed your order and the release date'
dreamager
31 Oct 16#31
So annoyed I missed this
Esdubu
31 Oct 16#32
eventually managed to get them to agree to refund the difference but it took me over an hour on live chat and I had to provide evidence that the price has been £13 at some point today as they wouldn't believe me!
Emera1d
1 Nov 16#33
and both copies turned up today :smile: useless...
carlroberts143
1 Nov 16#34
Just had my refund email
clonejay
1 Nov 16#35
Had my refund confirmation after I sent them a message
rechercher
2 Nov 16#36
Just received an e-mail from Amazon saying they had a price match technicality in their system so refund would be on its way by Thursday 3rd November.
adski
7 Nov 16#37
Just received refund email, automatic, I didn't contact them about it.
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Opening post
(Credit to ScarboroughKID for highlighting this in the Asda thread.)
Edit: As pointed out by Biggunspaul in the comments, Prime members also receive a £1 Amazon digital credit with this purchase.
Top comments
On the third attempt I have managed to get a £7 refund,but I had to post up their own terms and conditions stating that it included the release day to get the Amazon price guarantee.
Now I've got to spend £3 of the £7 refund to buy headache tablets to combat the migraine that Amazon have given me for making it so hard to get a refund.
All comments (37)
They have told me I have to return it for a refund and then order it again :confused: are they **** mad
"Whenever you pre-order a book, CD, video, DVD, video game or software item from Amazon, the price you pay will be the lowest price offered by Amazon.co.uk between the time you placed your order and the release date."
That's the thanks I get for pre ordering it back in the start of August
I will NEVER pre order from Amazon again.
bit sneaky to negate the pre-order price promise by lowering the price on day of release. :smile:
Whenever you pre-order an item eligible for our Pre-order Price Guarantee, the price you pay will be the lowest price offered by Amazon.co.uk between the time you place your order up to and including the release date.
NOTE that it includes release day !
Back onto Amazon for a 3rd time :disappointed:
I guess we will know in the next 24hrs or so if we are going to be refunded. Will be well and truly p!ssed off if not. Wish i had kept a copy of the chat now.
On the third attempt I have managed to get a £7 refund,but I had to post up their own terms and conditions stating that it included the release day to get the Amazon price guarantee.
Now I've got to spend £3 of the £7 refund to buy headache tablets to combat the migraine that Amazon have given me for making it so hard to get a refund.
Paracetamol or something stronger required! lol
...why would you pre-order anyway unless getting a discount or free content?