This deal is for anyone who placed an order the the PS4 bundle last week for it to be cancelled after confirmation of the order. (see above)
++++IMPORTANT TO READ++++
To qualify for this deal you will need to have received and email confirming that your bundle has been shipped. If you did not receive this email then you are not eligible so don't waste your time phoning. If you are eligible, do not panic as this offer is valid until the 12th October so you have plenty of time to get in on the deal.
From Games t&cs.
Acceptance of your order and the formation of a contract between you and Us will take place when We send you an email confirming that the products you have ordered are being dispatched to you, unless We have notified you that We do not accept your order
DO NOT CALL THE LINE IF YOU DI NOT RECEIVE A DISPATCH EMAIL
All you need to do is call 01256 784799 and have your original order number and an adviser will be able to process this new deal for you.
You will receive an confirmation email shortly after.
Edit: Guys, this is a "settlement" deal as GAME effed up. I would think this line could get busy so be patient.
Edit2: Props to KingYip for his input.
Also like to add that I have received my dispatch confirmation.
As it seems the lines are slaughtered currently it might be wise to let the dust settle before calling.
Just to clarify to all saying they recieved an email about this offer.
I did NOT recieve an email.
I called the above number and straight away he said are you calling about the PS4 Settlement I said yes,
He took my order number told me about the settlement and sent an email, I agreed then he ordered it and took payment details nothing more.
This offer is valid till 12 OCTOBER. THIS PHONE LINE IS DEDICATED.
fyi when I originally ordered the PS4 i recieved an email stating its cancelled, saying its shipped then free NOWTV and £20 voucher off ps4.
It took me 4 hours but I got through patience guys..
- ryansonic
Quick FYI - You cannot pay with GAME Credit from your GAME wallet on the phone - it's Debit/Credit card only.
-chaywa
- chaywa
Vlid till 12th October < Ryan
- MrMan2011
Top comments
keejoonc
6 Oct 1648#39
Love how some people criticize Game for their bad practices and yet some are happy to abuse this offer by asking for order numbers from people who won't be claiming this offer. Talk about hypocrisy.
MrFizzy to sarahd85
6 Oct 1638#55
Mostly Android and Symbian
BubaMan to omar12345678
6 Oct 1631#46
I heard Frank has some codes :stuck_out_tongue:
aaronmcc
6 Oct 1617#77
Can we have a mod start suspending these code scroungers plz? The fact that they're dumb enough to think they can get the deal should be enough reason alone.
Latest comments (1908)
TheOak
28 Oct 16#1908
Ah yes, I got NowTV. Would certainly have prefered the £15 though
zebedee35
28 Oct 16#1907
Did you get now TV? They ran out of stock for those as well so probably why, few people got this offer, suppose it depends who you got through to.
TheOak
26 Oct 16#1906
I got the same offer but without a price discount - they knocked an extra £15 off for you?
zebedee35
24 Oct 16#1905
I got offered the slim 500gb with Mafia 3 for £134.99 as they ran out of fifa, Traded in Mafia to CeX for £32, PS4 slim for £103 recieved! Thanks OP
deb8z
20 Oct 162#1904
I don't believe it,I fired off an email to the CEO when I asked what the email address was on here a few days ago & Game have just rang me offering the deal !!
I don't know if anybody remembers but I got cut off when I was talking to Ryan and I couldn't get back through again.
Thanks for the help peeps :smile: and thank you Game :smile:
shootomanUK
19 Oct 16#1903
just rang the number... the guy answered and sorted me out with the new deal within minutes :smiley:
didn't think I would get one as just got back from holiday and couldn't ring while I was away.
well chuffed :smiley:
dbuk2000
19 Oct 16#1902
We don't. ehpablo is chatting breeze.
jelam
18 Oct 16#1901
Free copy? Didn't know we got one?
ehpablo
18 Oct 16#1900
Has anyone also received their free copy of uncharted 4 yet?
AMC89
16 Oct 163#1899
Hope everyone is enjoying their new PlayStations. It's good to see so many managed to get in on this deal and I think a special thanks has to be said to the customer service guys from Game. They seemed so calm and professional despite all the calls and hours they must have worked!
Yellybelly
15 Oct 16#1898
The delivery turned out to be one I had forgotten about from everything5pound. Just as well it wasn't a second PS4 as the delivery man just left it in the recycling bin!! I'm surprised it survived until I got home.
habylab
15 Oct 16#1897
I just managed to order this deal now with Mafia 3! Thanks!
Yellybelly
15 Oct 16#1896
ysoud
15 Oct 16#1895
If you do get 2, I wouldn't mind buying one of you tbh :smiley:
breeville
15 Oct 16#1894
if you get two I wouldn't mind buying the spare :P
Tony84
14 Oct 16#1893
I had a very similar experience. I rang at about 7.45pm tonight and was only waiting three to four minutes max on the phone before I got through to an operator. He was very helpful, and sorted me out within a couple of minutes. End result being I have a new slimline PS4 and Fifa 2017 for £149. Thanks to AMC89 for posting the deal, and everyone else who added other useful information.
rossgood
14 Oct 161#1892
I've just done this, straight through on the phone with no wait and sorted within 5 minutes.
Mclernon
14 Oct 16#1891
yeah sucks to be the ones taking all the calls, I would be straight on the beer after work each day :-)
MrMan2011
14 Oct 16#1890
I haven't opened my PS4 yet, does anyone know if a free PSN + trial is provided?
marrowhead
14 Oct 16#1889
Took me about 45 mins to get through just now but all sorted smoothly enough once answered. Feel sorry for the poor bloke still managing to be polite doing this on a Friday afternoon. Never had an email or phone call and only found out about this settlement offer through a mate.
Ribjinns
14 Oct 16#1888
Update: So I just got off the phone to the hotline with my order complete. I had originally ordered the 1TB console and it was cancelled due to security reasons. I called the bank who said that they hadn't put a block on anything, and then Game changed their minds and said because it was a 1TB I was ineligible anyway (along with people on here busting their jugulars about me wasting people's time). I sent an e-mail to the CEO because of how poor the customer service/ or lack thereof was who then escalated it to the complaints dept where I was told I could have the 500GB offer at £149.99 as a final settlement.
On the annoying side of things was that I didn't get a call so I had to do more chasing, but the guy I spoke to was super nice and after a short while I had my order sorted.
To summarise:
- Ordered 1TB PS4
- Didn't receive dispatch e-mail
- PS4 cancelled 'due to security reasons'
- Bank confirmed they didn't cancel it
- Complained to CEO
- Called the hotline & PS4 due to arrive Tuesday
:smiley:
Mclernon
14 Oct 16#1887
aye, still waiting a wile, I was chattin to the guy and he said its still manic, he was supposed to go back to his normal job earlier in the week instead of taking calls
georget
14 Oct 16#1886
Still takes so long on the phone?
Tish1973
14 Oct 161#1885
Yes that is the email
Mclernon
14 Oct 16#1884
Just was on hold for 1 hour 17 mins and got sorted, order been accepted. Yeo!
Joe who answered the phone deserves a beer
collaroy99
14 Oct 161#1883
I have had my refund, finally, yay. I have also had texts and emails to say my item is out for delivery today, which is when the school run is on, so hopefully the delivery person can read a note stuck to my door.
Thanks for this thread to the original poster, you have made a lot of people's days.
Yellybelly
14 Oct 16#1882
It doesn't show any details. Has a reference number and says service none parcels 1 it has now changed to delivered so I guess I will have to go home and see.
MrMan2011
14 Oct 16#1881
Have you checked tracking details? :stuck_out_tongue:
deb8z
14 Oct 16#1880
Does anyone have the email for the CEO of Game please?
Has anyone else received 2 by mistake? I received mine yesterday and have just received a dpd email to inform me it's out for delivery today???
Hall134566
14 Oct 16#1878
Hi there everyone Game now have everything on this settlement deal as mentioned above plus a free controller that they put through as a normal order and charge you a reduced price so try ordering the settlement deal that they put through like a normal order and is delivered by dpd and they charge you the reduced price although they place a normal order at full price so try and blag your way and try and get that controller thrown in as part of the settlement offer deal as its a new offer and total should be same even with the free controller added as they order like a normal order so try to get the free controller when ordering your settlement deal ok everyone
And also game also offer you a choice of game like mafia and Fifa etc....
missedOutAgain
13 Oct 16#1877
Mine was delivered today. Had some good ol' games on Fifa ! :laughing:
Tish1973
13 Oct 161#1876
I wrote email to CEOs last thursday. Was called on Monday. Didn't have funds so they called me back on Tuesday and today I received my ps4. Apparently head office emailed them to call me. Also told me that I wasn't eligible. But told to offer me settlement
keejoonc
13 Oct 16#1875
got it delivered today. I wasn't at home but they delivered it to my neighbour. It was Hermes.
georget
13 Oct 16#1874
How is the lines now?
DesG
13 Oct 161#1873
Subject line of my email was:-
GAME: Your downloads: The details
collaroy99
13 Oct 161#1872
I ordered my settlement PS4 today and have my three month entertainment voucher emailed already! I can add that to the two months movies voucher for NOW tv from the original order. Hope that helps.
redvers
13 Oct 16#1871
Apologies if this has already been answered - but has anyone received the Now TV code from Game? There was nothing with the console and I can't see any mention of it in my emails?
AMC89
13 Oct 16#1870
The one I ordered from my game account had attempted delivery today
owens2000
13 Oct 16#1869
We mainly use our current PS3 as for watching movies with very occasional gaming.
I've read about these splitters and from what I understand, the audio quality can be significantly compromised.
collaroy99
13 Oct 16#1868
Thank you, I emailed last night and today, but hopefully this 'Mike' has sorted it all out for me. Fingers crossed.
Downi
13 Oct 16#1867
There is no tracking number - It's absolute crap.
I ordered something for £20 from Vax last week. Tracking number provided and given. It turned up but was faulty. I went through to chat immediately who apologised and the lady raised an order for a new more expensive alternative. I got a confirmation Order immediately and the next day was given a tracking number.
Game take note - This is customer service. Not placing an Order then 12 days later you have no idea where the product is an no closer to a refund.
hukdette
13 Oct 16#1866
Mines due for delivery when I start work, so fingers crossed it's here when I get home :smile:.
Downi
13 Oct 16#1865
I had a call on Tuesday. The guy said he was off Wednesday but would send the E mail.
Not had it yet.
It sounds like from what he said that he can't see it been delivered to store but someones had it. The reason I chose to collect is I work full time so no-one is home so why would I get it delivered when no-one is there ?
Ironically UC4 turned up yesterday in the post. I can't believe they send out goods worth £250 and just don't care where its delivered.
The law is Game are responsible for delivery from depot to my hands never mind allowing couriers to do what they want with it.
At least if they can't deliver and it goes back to depot it's not missing.
keejoonc
13 Oct 16#1864
I did chase it up early this week and they just told me to wait and it should come.
Couldn't even tell me tracking number or what courier they used.
I'm overseas from this evening for 2.5 weeks so this is rather annoying.
Yes it's from the settlement deal, but mine went a bit funky and long story short, I had to order it myself from my Game account.
collaroy99
13 Oct 16#1861
Is this from the Settlement deal? Or just a different PS4 purchase?
jrussd
13 Oct 16#1860
Got through within 40 minutes, due tomorrow with Mafia.
dbuk2000
13 Oct 16#1859
you should deffo chase that up. I order mine Sat at 7pm, and had received it by midday on the Tuesday, just 3 days later.
keejoonc
13 Oct 16#1858
Another day and still no sign of my supposedly shipped PS4. Coming up to a week now tomorrow.
collaroy99
13 Oct 161#1857
I'd chase it now. Call the number at the top of the thread. I had a great guy called Mike, who I am hoping has sorted out the refund now.
rachyerbs
13 Oct 16#1856
How long did it take for people to hear back once they emailed the CEO?
After seeing that some people have had the settlement offer when their C&C order was cancelled, I have emailed the Martin Gibbs email addy and wonder how long to leave it before I chase them up. thanks.
collaroy99
13 Oct 16#1855
Have you not had your refund either? I spoke with a great guy called Mike on the 01256 number. He has now sent the refund email and assures me that the admin girl has refunded it. I do believe him, so hopefully I will see it in my bank account by Monday at the latest. He called me back as well rather than me having to call again. He has also given me a new number should there be any problems with the refund next week. It is a priority number.
Downi
13 Oct 16#1854
Me too
Not ordering a new one till the refunds sorted.
collaroy99
13 Oct 16#1853
I got through quickly too, just need my refund first.
collaroy99
13 Oct 16#1852
Spoke with my bank, the refund has not been issued at all :disappointed: They said I need to speak to them again and ask them to set up another refund. It should only take 2-3 days at the most. Barclays said they do not hold onto money as it is mine. I just want my refund and I want a PS4.
DaveOStle83
13 Oct 16#1851
Just got through, only took 2 mins on hold and answered straight away. Are still settling, and offered the choice of Lego Star Wars, Mafia 3 and Fifa 17. Customer Service Agent was swift and very helpful
collaroy99
13 Oct 16#1850
Well I spoke with a guy on the 01256 number and he said the offer for Settlement has been extended till Saturday. He has escalated my refund issue and hopefully someone will call me back. My refund was issued on Friday 30 September. I have not had a refund email which he said wasn't right, so hopefully we will get to the bottom of it. I just need my refund to come through so I can purchase it again (on credit card this time) with the Settlement offer. My son will be over the moon.
collaroy99
13 Oct 16#1849
By debit card sadly because my credit card wouldn't authorise as they thought it was a fraudulent transaction and because I wanted to be quick to get the deal I paid using my debit card.
guyclaxton1
13 Oct 16#1848
Im in the same boat as you. Apparently though, there is an hdmi to optical splitter you can buy. it takes the audio from the hdmi and converts it to the optical connection. £15 i think
deb8z
13 Oct 16#1847
How did you pay?
kidomega
13 Oct 16#1846
if that's the case I wouldn't worry about being left hanging. they'll definitely chase your money for you but you might just have to go through normal customer service. ring normal customer service tomorrow or try the Webchat service online.
my money took 8 days to go back into my PayPal. if you paid by PayPal just check that it isn't just in your PayPal balance. I had to withdraw the money myself back into my card.
if they took money you're eligible for the deal so hopefully they'll honour it for you. seemingly the deal was supposed to end tonight but at least chase them for you money and try to get the deal.
Normal customer service number: 020 8827 0099
collaroy99
12 Oct 16#1845
Have you got an email for the CEO, I am still waiting for my initial refund.
collaroy99
12 Oct 16#1844
Out of the blue or because you had already called them?
collaroy99
12 Oct 16#1843
Help. So it looks like I missed out on this seeing as it is nearly 10pm on the 12/10/16. I received the confirmation email, shipped email and then the cancellation email.
I have not had my refund and I have been assured I have. But I am just worried I have lost my £149 as they haven't proved to me about my initial refund.
Can anyone offer me some help.
owens2000
12 Oct 16#1842
Received a PS4 slim from Game today.
Unfortunately my Amp only supports Opitcal SPDIF audio so I really wanted the original model.
If there is anyone in SW London who has a sealed original 500 GB model and would like to swap for a slim, please PM me.
Cheers
matt5cott
12 Oct 16#1841
Received today, handed over to my bro this evening, he was over the moon, thanks everyone. I too can now finally close this tab :smiley:
Tireeq
12 Oct 16#1840
Thanks to OP for the heads up on this. Took a few days of trying after work but finally got through last night and dispatched this morning for delivery tomorrow. Got mafia 3 instead of fifa which works out better for me. Thanks again.
shiftycix
12 Oct 162#1839
So after many hours/days/years of trying I finally got through to the dedicated line, seems less busy today, got through after 35 minutes on hold. Had to answer some security questions, fairly standard, was told they can only ship to original order address, but the guy (Mark), was happy to change that after he spoke to his manager. Had a few issues with the card as they don't take AmEx and my first order was rejected because of a typo, but got there in the end with a PS4 slim and Mafia III for £149.99. Definitely worth it after probaly 500 hours of effort...yep...definitely...just gotta keep telling myself that...
Adam_90
12 Oct 16#1838
Ordered this morning just had my despatch email ☺
jelam
12 Oct 162#1837
The price on my receipt which came with the console was £142? I think... odd but got charged the £149.99. Not complaining must be a print error on their behalf
shiftycix
12 Oct 16#1836
finally got through! lines seem less busy now
ThriftyMcNifty
12 Oct 16#1835
It must've just been luck. I rang just after 4pm and after 10-13 minutes Mark (I think that was his name) answered and got me sorted.
wheatld
12 Oct 16#1834
I had two cancelled orders and they took the money twice but never got the email saying I was entitled to the £149 deal.
shiftycix
12 Oct 16#1833
shiftycix
12 Oct 16#1832
HOW?! I've been on hold for 40 minutes!!!!
ThriftyMcNifty
12 Oct 16#1831
Got through after about 10 minutes. Really pleasant staff (considering the situation) and got my order confirmation email shortly after. The game selection was Lego Star Wars the Force Awakens and Mafia III (I went for M3). I had tried 2-3 times before (about 30 minutes each) but I'm happy to get through today :smiley:
Downi
12 Oct 16#1830
Monday evening I tried for well over an hour.
On hold so I went out to town. Did shopping, got Petrol, dropped off a hard drive to the pc repair man,went home, ate my tea all while on hold.
After around 1 hour and a half I gave up.
Got a call Tuesday from them though. The guy is off today but will pick up my missing PS4 tomorrow. Ironically a PS4 game has just turned up at home today. Don't know what it is till I get home. Well it'll be either FIFA or UC4
PS4 was ordered on 2nd October, Maybe it is still in transit !
shiftycix
12 Oct 16#1829
I didn't think you were actually lying, its just weird, Game customer support is a mess!
keejoonc
12 Oct 16#1828
Why are you worried? Weren't you entitled but somehow managed to order one?
abai1848
12 Oct 16#1827
no seriously. They must just answer calls in the queue randomly. Obviously I was lucky to get through so quickly just to be fobbed off mind!
shiftycix
12 Oct 16#1826
I swear people like you are just trolling, I must have tried 6/7 times, never once got through, waited up to 1 hour 50... :disappointed:
abai1848
12 Oct 16#1825
just been told about this settlement deal this afternoon. called game (15 mins on hold) to be told that I am not eligible as although my order was cancelled I didn't receive a despatch email or money taken from my account. Wasn't on hold long though, maybe a good time for others to call.
gmc214
12 Oct 16#1824
Same here - order placed Saturday evening
keejoonc
12 Oct 16#1823
Yet again, heard nothing from the courier about the delivery of my PS4. FFS
wheatld
12 Oct 16#1822
Can I ask what the price said, more than the £149? They made a big deal about are you happy to accept the T&C in the email when I spoke to them, does that mean if you've paid £149 for the deal but wasn't entitled to it they can charge you full price?
jamesdzackon
12 Oct 16#1821
I don't think so. It all took about an hour of effort (not including 2 hours on hold to make the order, which I left on loudspeaker anyway)
kidomega
12 Oct 16#1820
The guy that I got through to said tonight was the cut off but I'm pretty sure they'll continue to service the remaining people. having a cut off makes no sense. the cut off should be when everyone has been sorted.
you never know though. I'm speculating.
Flodd
12 Oct 16#1819
Well done... you've just earned minimum wage...
Flodd
12 Oct 16#1818
Would you?
I know you've all got homes and families to go to but... someone that wants a cheap PS4 (and will probably sell it for £86 profit) is in the queue... know your priorities game staff!
notascouser
12 Oct 16#1817
Cex will give you £25 for that extra controller and £32 for FIFA. That makes it £162 for the slim console.. Not bad considering places had the original style PS4 for sale for £150 the other week! Or for those that missed out on this settlement offer!
The_Goon
12 Oct 16#1816
Given some of the comments, I thought I would double-check I was ineligible and it appears that there was something wrong with my bank authorisation (which I think was down to Game's site to be honest) which is why my orders were cancelled. Good to hear for certain though.
danj303
12 Oct 16#1815
Just got my order in too. Was on hold for about 70 minutes. Said they may have to extend the period as they still have not dealt with all cases
hboswell86
12 Oct 16#1814
Yes that's what they told me on Facebook chat just ordered mine
goodguyglenn
12 Oct 16#1813
Managed to get through after about 20 mins, offered Mafia 3 or Pes. Very quick process.
georget
12 Oct 16#1812
Anyone knows if is today the last day or not?
slinkydealz
12 Oct 16#1811
Took less than 15 minutes this morning. They ran out of FIFA and offered mafia 3 or pes.
Jinkz
12 Oct 16#1810
Went on the Game chat, told them i'm not wasting my time any more calling and left my number with them and told them to call me back. They called me back within 15 minutes and offered me the deal (either Mafia III or PES 2017) and the Now TV trial.
Happy :smiley:
shiftycix
12 Oct 16#1809
So I get one message through on live chat, they tell me that line is extremely busy and then they cut me off immediately. 'GAME, providing top quality customer support since never...'
kidomega
12 Oct 162#1808
Spanish guitar music while on hold. not too bad actually.
omar12345678
12 Oct 162#1807
Hi Guys
Instead of sitting through hours waiting on the line..
Sainsburys offer has come back in stock:
PS4 Slim 500gb with Fifa 17 and Extra Dual Shock Controller- 239 (use £20 voucher for spending over £100 on your first order) SCSEXSVCP
Total = £219
Total = £219
niceblue
12 Oct 16#1806
Taking your advice, I tried Live Chat. Tells me everyone is busy and to try again later.
Fantastic customer support.
WazWii
12 Oct 16#1805
Hi,
What 20% discount?
Also I stopped trying after I could not get through. Sent emails to Game Customer Service and CEO. Hopefully they get back in touch on their time and money.
Adam_90
12 Oct 16#1804
Done, thanks OP.
I was on hold about 15 minutes. Went for Mafia 3 instead of PES. I was told it would be here tomorrow delivered by DPD. interestingly on my order confirmation it says Royal Mail 2-3 days. Not fussed either way as I'm not in a rush.
Fo3
12 Oct 161#1803
OK, after trying for 14 hours to get through I managed to convince live chat to request a call back from the hotline team.
Here's what you do, go to live chat, tell them your order number they'll tell you that you're qualified for the settlement offer, but that you need to call the number to get it. Tell them it wont go through and you've wasted countless hours and you will be pursuing this in court if they do not sort it out. Request for them to contact their Manager, give them your phone number and tell them to tell the hotline team to call you back. I did this, and got a call back within 10 minutes.
After speaking to the guy on the phone, I have found that the FIFA 17 bundle is now out of stock, but they are offering MAFIA III or PES instead, the NOW TV pass is no longer included. Price included 24 hour delivery by DPD (at least for me). The items CAN be delivered to an address that isn't the billing address. The lines are down at the moment, he said they will be back up within the next hour. However he also said that they have a list of people they are calling, and they will try to call you three times, but no more otherwise it is technically harassment. If you've missed three calls from them, your only chance is to call them back. You can keep the NOW TV vouchers that were offered to you before, and the £20 off voucher will still be valid.
Edit: Getting through to the live chat is difficult, but not as difficult as getting through on the phone. However, I would expect that normal customer service will also be able to request a call back, but it has to go via a manager as they're probably the only ones with the Hotline team internal contact info.
kingbeanio
12 Oct 16#1802
Got 4 coming tomorrow <3
keejoonc
11 Oct 16#1801
ordered on Friday afternoon and still no tracking number. I wonder whether I will get it tomorrow...
dbuk2000
11 Oct 162#1800
Just want to thank AMC for posting this offer. Got my PS4 today. Appreciate it.
hukdette
11 Oct 16#1799
That could actually be true as my order number is lower than the cancelled ones I have from just putting stuff in my basket and not checking out.
shiftycix
11 Oct 16#1798
I stayed on the line until 9:15pm without being cut off, gave up in the end, I guess they just leave you on hold rather than cut you off, even if there's no one there to answer...:disappointed:
jamesdzackon
11 Oct 16#1797
Plus I sold both NOW TV codes on ebay for £15, sold the console and Fifa to cex for £221. Total £236, profit of £86.
dbuk2000
11 Oct 16#1796
I did hear however they reserved one for each person who was eligible. again dont quote me on that
rdecoratorUK
11 Oct 16#1795
where?
oioisavaloi
11 Oct 16#1794
Did anyone receive the now TV pass twice? I'm going to try the one sent with my original order first and then the one I have just received 3 months later. Also one of them says entertainment pass and the other one says it's movies.
shiftycix
11 Oct 16#1793
Been on hold since 7:30pm, haven't been cut off yet and the lines were supposed to close 45 minutes ago. Don't know if I'm just being lead on a wild goose chase or not, would think I would be cut off if they weren't taking calls anymore...
pendrive2001
11 Oct 16#1792
Thanks for all the info OP. Finally got hold of them 1 hour after waiting in the queue, didn't they they would answer at 5.50.
ajdj78
11 Oct 16#1791
The "settlement" deal PS4 has gone out of stock on site
kaisah16
11 Oct 16#1790
I don't think so but don't quote me on that!
hazanjon
11 Oct 16#1789
Do they run past that time for those already in the queue?
kaisah16
11 Oct 161#1788
8pm
Jinkz
11 Oct 16#1787
What time do the lines close?
inkedshell
11 Oct 16#1786
so eventually got through and the guy says he hasnt had a call in about 3 hours! so how have i been holding for an hour and a half?? fingers crossed i think sorted tho thank u to op
hukdette
11 Oct 162#1785
SORTEDDDDDDD :smile:
hukdette
11 Oct 161#1784
Oo 15 minutes to wait hopefully for me.
hukdette
11 Oct 16#1783
When you get through I have about 15 minutes more to wait, keep me posted :wink:.
DannGo
11 Oct 16#1782
Sorted!
donnythegod
11 Oct 16#1781
Got mine delivered today. Chuffed to bits
DannGo
11 Oct 16#1780
Been on hold for 1 hour 40 mins myself so far....
hukdette
11 Oct 16#1779
On hold for 1 hour 15 minutes at the moment. I wish I could get a call, but I've already accepted the deal, but it was cancelled - I never got the settlement email though even though I accepted it.
missedOutAgain
11 Oct 16#1778
I didn't get a dispatch email either so was initially refused when I called them. However, Game just rang me to offer the settlement deal so well chuffed at that. I did send an email to the CEO though after I was initially refused so that may have had something to do with it although I got no reply.
TheOak
11 Oct 16#1777
Haha yeah right, your "girlfriend ordered one". You mean let you order a second one using her details.
_zxra_
11 Oct 16#1776
GAME just rang me about the offer and the settle agreement ...i think they might ring a few more people
formsm2000comp
11 Oct 16#1775
Called yesterday about 2pm. Thought it would be quiet time as everyone at work.
Call lasted around 2 hours.
Got a dispatch email straight away but no delivery today. Should hopefully be this week though.
Tempted to sell the FIFA but getting sick of PES and the lack of online players and game modes. Tactics on PES are amazing though so means i am a good player on it. Would take me a long time to learn FIFA and what works.
hukdette
11 Oct 16#1774
Currently on hold, fingers crossed I can finally get it sorted (again).
rdecoratorUK
11 Oct 16#1773
ah right , so better sell slim on gumtree for 200 ? and fifa for 32 to cex :smiley:
andrewrobinson1970
11 Oct 16#1772
£189 for ps4 slim + £32 for fifa = 222. Presume thats where number comes from
rdecoratorUK
11 Oct 16#1771
221 where?
phuqfaze
11 Oct 16#1770
cex giving you £221 cash, nice healthy profit
inkedshell
11 Oct 161#1769
its been like that a few hours now. i callled the number on the website..after an hour waiting to get through they said phoneline problems but keep trying on original number.
jonnybravo
11 Oct 16#1768
Same as me, phone just doesn't connect or ring.
Anyone else get this? Was it only open till 4pm?
danj303
11 Oct 16#1767
Cant seem to get through anymore. The phone line just never connects
keejoonc
11 Oct 161#1766
Please don't. Do people really have to stoop down to this level?
notascouser
11 Oct 16#1765
Yes mine is the same.. Yet they took £149.99 out of my bank account... Weird isn't it?
Anyone still trying to get through to that phone number? Seems to be a broken phone line currently...
AMC89
11 Oct 16#1762
It's a physical copy. Got mine yesterday.
Coach123456
11 Oct 16#1761
What's actually delivered to you? Just sorted mine but the guy I spoke to wasn't sure if there was a digital code for FIFA in the box with PS4 or separate physical copy of fifa
notascouser
11 Oct 16#1760
Now TV pass is supposed to be free. Even shows as £0.00 on the invoice. It's not a major issue, just a curious finding
gmc214
11 Oct 16#1759
I'm in Ireland tho so maybe that's part of the hold up.
dbuk2000
11 Oct 16#1758
Comon guys is this an issue. Its probabaly to do with the cost of the NOW TV pass being the difference or something
notascouser
11 Oct 16#1757
Similar, yes. I ordered Friday evening but was only told about my delivery yesterday night.. It arrived today. Hang tight you should get some communication soon. They've not made it very clear though have they?
beastkingblast
11 Oct 16#1756
Mine came earlier, got a text & email with time slot
gmc214
11 Oct 16#1755
Ordered on Saturday evenin around 6, got the dispatch email on Sunday but no word on delivery since. Anyone else in a similar boat?
notascouser
11 Oct 16#1754
I've got the same charge (£142.98) on my invoice but they took £150 out of my account?
dbuk2000
11 Oct 16#1753
I think they just want the majority dealt with on the special line to get the situation under control. Then after that any adhoc ones they will just deal with on the normal line.
killy_123
11 Oct 16#1752
Waited for 1hr 20mins. Once i got through the order was completed in 5mins. Should be here 2moro or thursday.
killy_123
11 Oct 16#1751
Waited for 1hr 20mins. Once i got through the order was completed in 5mins. Should be here 2moro or thursday.
EDDS
11 Oct 163#1750
SOLD*
And that's how you become a businessman ladies and gentlemen.
*for legal purposes, not really sold :smiley:
Aadilp789
11 Oct 161#1749
ermmm.. how about £151 ?
EDDS
11 Oct 16#1748
PS4 just arrived, called sunday.
so.... PS4 for sale! :P
inkedshell
11 Oct 16#1747
the now tv code was sent in a email. phone number now not connecting...
seandleeer
11 Oct 16#1746
Console just been delivered by DPD.
No NowTv pass included. Invoice in box states.
"No Bonus Digital Code? Please check your email. Items to follow will be on a separate advice note.
And they only charged me £142.98. Cracking Deal.
SimonHill23
11 Oct 16#1745
Anyone ringing and call failing? Tried ringing the number and just cuts out.
hizzet54
11 Oct 16#1744
Anyone tried to order two with there order numbers? my girlfriend ordered one but doesn't have time to ring up and give the details
keejoonc
11 Oct 16#1743
They seem to be absolutely clueless. He couldn't even confirm which courier was used. Just said it may be Hermes. :confused:
notascouser
11 Oct 16#1742
Well after all that I finally have my PS4 :smile: It was worth the hassle! Because it was definitely a hassle getting it even though it's supposed to be a simple phone call
notascouser
11 Oct 16#1741
Yeah it's pretty strange. Guy I originally called about the settlement told me it's being delivered by Hermes. Person I spoke to on web chat yesterday told me it's being shipped but no tracking information as it's under £150... Buy hey ho it was delivered by DPD!
rdecoratorUK
11 Oct 16#1740
most of people here getting delivered by dpd so :smiley:
keejoonc
11 Oct 16#1739
Don't know. I think if I went through the normal order process like everyone else and received the order confirmation after speaking to Game then it perhaps would have been DPD, but because I placed the order myself online I'm not so sure DPD was used.
rdecoratorUK
11 Oct 16#1738
item its still 249.99 and not 149.99 just because we get discount so its send by dpd.
keejoonc
11 Oct 16#1737
Thanks for sharing. I guess I will just have to wait. I'm flying on Thursday night so don't have much time left to receive this damn thing.
keejoonc
11 Oct 16#1736
Uh what?
notascouser
11 Oct 161#1735
I asked about this yesterday. Was told the exact same thing... However later yesterday I got a text from DPD? Weird.. Got my console now, just arrived!
kaisah16
11 Oct 162#1734
Just had mine delivered, via DPD (ordered Friday afternoon).
Want to thank the OP and everyone else on this thread - if it wasn't for this I wouldn't have got this deal as I completed the order as a guest with no phone number added.
thanks again all :smiley:
sploshwizard
11 Oct 162#1733
Thank you to the original poster for the heads up. I phoned today at 10:30 on the button, having been advised by customer support using online chat that this was a quiet period. I was on hold for approximately an hour, but the chap I spoke to was great and the entire process was over in about ten minutes. The delivery doesn't need to be the same as the originally supplied address either. All the best folks.
MU678
11 Oct 162#1732
PS4 Bundle just arrived with DPD. I was given a time slot by email. Now all set up and ready to go. A happy ending. Patience paid off :smiley:
mbarnes1
11 Oct 16#1731
I've just had mine delivered by Royal mail..Game sent me a email an hour before it was due to arrive
mbarnes1
11 Oct 16#1730
PS4 just arrived very happy :smiley:
niceblue
11 Oct 16#1729
It would cost me £9 to be on the phone for to them for an hour. I've tried calling and been put on hold every time, with no indication of how long it will be or what my place in the queue is.
When I contact people, I don't pay for the pleasure of doing so. We have something called the internet nowadays. This whole thing is ****.
dbuk2000
11 Oct 16#1728
I think they just want the majority dealt with on the special line to get the situation under control. Then after that any adhoc ones they will just deal with on the normal line.
rdecoratorUK
11 Oct 16#1727
noits 249.99 so willl be dpd
HammerPorn007
11 Oct 16#1726
I was wondering the same. I don't think there's anything in Games T&Cs about the contract being null and void after 13 days??
matt5cott
11 Oct 16#1725
Indeed, perhaps it's just the dedicated line closing.
keejoonc
11 Oct 16#1724
Anyone had theirs delivered by Hermes or Royal Mail?
I suspect that mine may not be delivered by DPD as I ordered it manually and given the order value is below £150, it probably defaulted to Hermes. Stupidly, Game are not even able to provide tracking number. Idiots.
notascouser
11 Oct 16#1723
Surely there's no time limit for something like this?
matt5cott
11 Oct 16#1722
Order now placed, I asked if the line closes tomorrow, chap said he believes so.
andrewrobinson1970
11 Oct 16#1721
1hr 50 to get thru this morning. But all sorted.
matt5cott
11 Oct 16#1720
Called this AM, straight into queue.
1hr 30 just got through.
niceblue
11 Oct 16#1719
Called again, waited for 20 minutes, hung up. Credit going ever lower. This is a joke.
rdecoratorUK
11 Oct 16#1718
11 Oct 2016 09:11 London City
Your parcel is being prepared for delivery later today
seriously ?
keejoonc
11 Oct 16#1717
I placed my order late Friday afternoon and still nothing from the courier.
What the heck is going on?
mancincheshire
11 Oct 16#1716
Mine just arrived via DPD. Ordered Saturday afternoon. Big thanks to OP and HUKD again. One happy son tonight :smile:
johnny1111
11 Oct 16#1715
I will try thanks.
rdecoratorUK
11 Oct 16#1714
I do but you sure you can use it ?
johnny1111
11 Oct 16#1713
Hi has anybody got a £20 off £250 ps4 slim bundle code they won't use, can you please PM me thanks in advance.
inkedshell
11 Oct 16#1712
just answered at 8.07am i mention ps4 he hung up on me!
Lucozade
11 Oct 16#1711
They answered mine at 8:10 today so if ur home late its worth staying on the line for an extra few mins as they might stay on till all those on hold are answered!!
32432006
11 Oct 16#1710
I waited on hold for 2 hours this afternoon. A very friendly guy called Jonathan sorted it for me in a few minutes. Money came out straight away. Received an email shortly after saying it had been dispatched.
hukdette
10 Oct 161#1709
So, as I ended up working 8am-8:45pm today I couldn't sort out my cancelled order, although the phone number is still giving the hold music at the moment.
However, it does get better, this morning, I go to get my Double Sausage and Egg McMuffin without the egg as a meal for £3.78 for my card to be declined - I believe due to the payment not going through it blocked my card yay! Shock horror as I realise I finish work at 4 (originally), but the bank closes at half 4 - I wonder what I'd need to take to the branch to solve my dilemma, so I ring up! As if by a miracle last night, I forgot my telephone banking access code (I didn't even know I was registered to telephone banking) so I need to set a new one, I did so and because I had changed my access code the night before, it was all sorted over the phone!
Now though, I finish at 4 again tomorrow and I need to attempt to talk to Game again :disappointed:.
Hasmania
10 Oct 16#1708
The saga ends, delivered today having placed the order late Thursday evening. The twist is that no money has been taken yet, so all's well that ends well :smiley:
Fairlyfairby
10 Oct 16#1707
yh you're probably right, fairplay on getting the ps4
iancraddock
10 Oct 16#1706
I phoned first thing Thursday morning, in before 9. Staff may not have been briefed in as much detail then?
TheOak
10 Oct 16#1705
Don't they close at 8? I'm on hold now- 1hr 28 so far. I'm just amazed they didn't come up with a better system for this- why involve customer services at all? something like a unique discount code, or automatically add it to your basket so it is there only to certain logins
MrMan2011
10 Oct 161#1704
Received mine today :sunglasses:
Thanks OP
mattygc2004
10 Oct 16#1703
01256 784799
mattygc2004
10 Oct 16#1702
The number in the post
LT123
10 Oct 161#1701
Its a present for my Fifa mad 8 year old lad so it won't be opened until Xmas day. Knowing my luck it's just a PS4 box filled with cat food or something haha.
The FIFA is a physical copy :smiley:
Tish1973
10 Oct 16#1700
Number called me was escalation team 02088270099
Ceo [email protected]
savemejebas
10 Oct 16#1699
Two hours exactly but its sorted now
AMC89
10 Oct 16#1698
Physical copy
DubNut86
10 Oct 16#1697
All done! Finally :smiley:
formsm2000comp
10 Oct 16#1696
Seen a few of your comments on here. Telling people not to go to court. Glad yours has arrived. Have you opened it or a present? Wanting to know if the FIFA is a phyiscal copy or a code. More of a PES man.
DubNut86
10 Oct 16#1695
On the phone to them now.
LT123
10 Oct 163#1694
Mines arrived today, no issues at all. Aside from the many hours on the phone and them just ignoring the issue prior to that, I'm more than happy with the outcome. Good luck everyone else. I'm finally able to close the tab for this thread :laughing:
Beatley
10 Oct 161#1693
1h 55 minutes and I've eventually made it through
savemejebas
10 Oct 16#1692
1h 35 here, I'll go make another cuppa...
DubNut86
10 Oct 16#1691
1h 45m so far :disappointed:
notascouser
10 Oct 161#1690
Yes I have my DPD email now :smile:
MU678
10 Oct 16#1689
Relax dude you will get a DPD email with tracking details. I got that today yet got dispatch email on Saturday
Fairlyfairby
10 Oct 16#1688
Ian thanks for the reply mate, did you get through to them last week thursday or was it today? Also Tish what email did you use? Can you also pm me what number they called you on as I have a missed call today from an 0843 number and I wanna know if it could have been Game gettiing in touch
MU678
10 Oct 16#1687
Also just had my DPD tracking email. Woo!!
rdecoratorUK
10 Oct 161#1686
yesterday :smiley:
kaisah16
10 Oct 16#1685
Just got my dpd email, out for delivery tomorrow. Ordered Friday afternoon.
jelam
10 Oct 162#1684
Txt from Game, it's getting delivered tomorrow via DPD. Ordered it Friday morning. Payment taken same day Friday. Spot on so far!
nja1
10 Oct 16#1683
Mind if I have that CEO email? I've been turned away from it but same situation as yours. They say they didn't take payment but still offered me a New Look deal :/
Gemzii2
10 Oct 16#1682
Just got it sorted waited 1hr 50 in a queue first though
notascouser
10 Oct 16#1681
Have they taken payment?
notascouser
10 Oct 16#1680
Ok. Got my dispatch email. Turns out it IS being sent by DPD! Should be here tomorrow. Strangely still no money has been taken out my account..
Beatley
10 Oct 16#1679
Waiting for 1hr and 5 minutes so far.....
savemejebas
10 Oct 16#1678
Spent 1 hr 40 on hold earlier then had to hang up. 32 mins and counting so far. Sounds like I can go do something and come back in a while...
rdecoratorUK
10 Oct 16#1677
Your Game order is due for delivery on Tuesday 11th October
finally
richardofeston
10 Oct 161#1676
Yay, just got through - all sorted!
mbarnes1
10 Oct 16#1675
Just got my delivery for tomorrow ..Happy with that... it's about time ..Good luck everyone else :smile:
richardofeston
10 Oct 16#1674
I've been on hold for 1 hour 30 mins so far
adriansimpson2003
10 Oct 16#1673
made the call this morning, 50 odd mins in the queue on loud speaker. fella was sound when I was speaking to him and within minutes was sorted out.
nja1
10 Oct 16#1672
any updates with how long people are queueing today? i might call lol
keejoonc
10 Oct 16#1671
No, I never got any order confirmation after I got off the phone with Game so waited half a day and found out about the bundle sitting in my shopping basket so just placed the order myself.
AMC89
10 Oct 16#1670
So did you end up with 2 slim bundles as well?
keejoonc
10 Oct 16#1669
Same with me, but didn't want to risk it haha
I guess there's no guarantee it would have allowed me to check out successfully if I changed the quantity though.
inkedshell
10 Oct 16#1668
on hold hour and a half then it cut the call off
AMC89
10 Oct 16#1667
I wasn't a member when I origionally ordered :confused:
AMC89
10 Oct 16#1666
Can people log into their game accounts to check if they have the bundle for £149.99 in their basket?
Gully33
10 Oct 16#1665
Does make u wonder if they are loaded all eligible customers (members) to take the heat off the phone lines?? I'm not a member though so called.
AMC89
10 Oct 16#1664
I wonder has this happened to others but they haven't noticed. I just happened to log into my game account and noticed something in my basket. I had already gone through with the order over the phone but this one went through for me as well lol. I left the quantity as one just but I could change it to whatever I wished it seems.
keejoonc
10 Oct 16#1663
Am I the only one then? LOL
Gully33
10 Oct 16#1662
I got patched through from CS. Maybe I just got lucky. Yeah the thought of an hour is bad. Maybe they will extend the claiming window people are still hitting an hour. Christ how many people has this affected then??
That said I did call @8am & got answered within a minute & was promised a call back. I got nowt so called back @12:00 ish.
WazWii
10 Oct 16#1661
It is a disgrace. I am not calling up again wasting my money for a second time. I fully expect them to ring me up with their own money. After all it was their error.
Won't be shopping from them again. Serious failings in basic customer service
jajabaked
10 Oct 16#1660
Same here it takes longer than an hour. Wish I called Sunday afternoon (20 mins).
lumpysaurus
10 Oct 16#1659
Hmm, what time did you only have to wait 10 minutes? I've been waiting 1 hour 40 minutes so far...
Gully33
10 Oct 161#1658
The bloke was pleasant but clearly in a bit of a rush. Just took my order no. & said I'm eligible & said this is a final settlement & transcript to follow as separate mail. yeah yeah I thought, just take my money, all in all was pretty painless.
savemejebas
10 Oct 16#1657
Sounds like the queue has died down a bit, I'll try again myself when I get home in an hour and update with my wait time
Gully33
10 Oct 16#1656
Well well... I decided to give it a go. 10 minutes on hold, 2 minutes to verify my details & I've got my 'Now code' & confirmation emails including dispatch rec'd within the hour. Also got told I can use my movie code too from my 1st failed order, just activated both now cards now. I didn't think it was worth joining the bum fight on Friday & this weekend - job done :-)
gruntly2006
10 Oct 16#1655
i ordered originally got cancelled, spent over 2 hours on phone trying to find out what happened as was fuming they had took funds and couldnt supply. then i re ordered when i seen settlement deal on friday. just checked my email and the swines cancelled it saturday (after taking payment again) im furious with game and will be contacting watchdog. disgusting service. and guess what im now on hold..... again
xxxman123
10 Oct 16#1654
Perhaps he has no free minutes or has already used them up.
Will be very expensive if on EE with no free minutes.
Perhaps try complaining via emai and email CEO and hope they call you back to resolve.
Aadilp789
10 Oct 16#1653
the calls aren't charged per minute but part of your inclusive call allowance
Tish1973
10 Oct 162#1652
Been watching this thread since last week. Ordered the deal, no money taken for click and collect. Received confirmation of order and it will be at chosen store. So obviously as no dispatch email. I got 2 emails cancelling. 1 saying a bank problem another no stock. Emailed game complaining and emailed ceo. Today received a call from escalation team saying I am eligible for the settlement. Wow. I'm shocked. Gos against what everyone has said. Very happy to receive the call though. Really can't work it out.
niceblue
10 Oct 161#1651
Called again, held for 7 minutes, hung up. I don't have time for this ****, and calls are expensive.
iancraddock
10 Oct 16#1650
based upon all the recent posts, no. I managed to get one despite having click and collect and no dispatched email but it sounds like I just got lucky.
Fairlyfairby
10 Oct 16#1649
Very simply am i eligible for this offer if i received confirmation of a click and collect order last thursday from game? I am not sure if they send dispatch emails for c+c orders but i did receive the cancellation email the next day.
notascouser
10 Oct 16#1648
So my order was placed Friday and I got dispatch email on Saturday. No tracking information however and funnily enough no money taken out my account?
Anyway just got off webchat and the guy tells me that my order has been shipped but there's no tracking information as it is an item that costs less than £150. Suppose I'll just have to wait and see when it turns up? And wait and see if they'll take any money off me? Lol!?
savemejebas
10 Oct 16#1647
40 mins queueing, haven't gotten this far before without getting disconnected. If it's 2 hours at the moment it's not worth the wait
formsm2000comp
10 Oct 16#1646
Nothing stops the lunchtime bell.
If you get a message saying it's busy, just hang up and call back and it will eventually go through?
Going to call about 2pm, hopefully most people be at work and Game staff will be off lunches by then.
taiomi
10 Oct 16#1645
After 2 hours on hold -
"Hi you're through to game how can I help you"
"Hi, can I....."
"Hold the line a minute please"
*Click*
Are you serious? What on earth? Has this happened with anyone else?
Wigwam851
10 Oct 16#1644
got mine delivered this morning. seeeee ya!
hukdette
10 Oct 161#1643
What if you're a proofreader?
guyclaxton1
10 Oct 16#1642
Mines just arrived. Now gotta work out where im gonna put it. All hdmi slots are full
77momo
10 Oct 16#1641
:sunglasses: Sorted, only waited an hour on the phone but the guy knew what the call was about, so no dilly dallying. Got my order emails while still on the phone with him.
gemmad234
10 Oct 16#1640
They rang me on Friday morning, my order is being delivered today
kaisah16
10 Oct 16#1639
Ordered on Friday, got cancelled and sorted again later that day. I got the confirmation email straight away(no settlement email as yet), then I received the despatch/now tv emails on Saturday.
I believe the despatch email you receive is relating to the now tv code and NOT the console. I contacted live chat today to get my tracking number, which they gave me, and advised it was through DPD. It doesn't recognise the number yet though, so im assuming they haven't actually despatched the console yet. I also got a tracking number like this for my original cancelled console so...
Im sure it will come, but don't trust the "despatch" email as an actual despatch :wink:
kingbeanio
10 Oct 161#1638
BINGO - called and sorted within 1 hours, lol he had to speak about legal stuff. just said yh yh come on dnt long the convo. :stuck_out_tongue: - he said no one will receive calls because this was out bound call and its been bombarded - was a secret line, so if your waiting for a call dont and call them, also told me people getting order numbers from here but dont realise they cant change address of original order, so if you order will go to the guy who had the original order number.
beastkingblast
10 Oct 16#1637
my payment has gone out fine now at £149.99 & it's been shipped (i ordered Saturday around midday)
Aadilp789
10 Oct 16#1636
you will only get a tracking number tomorrow morning
kingbeanio
10 Oct 16#1635
Im on the phone now - been 15mins so far :man:
rdecoratorUK
10 Oct 16#1634
anyone who ordered on saturday , and had its send yesterday has tracking number?
engowen
10 Oct 16#1633
Got mine today, waited 30min to get through, and 10min chat. Didn't get my legal readout email or confirmation email but when I logged in to my account I can see the order has dispatched to my billing address, they can't accept delivery address. They phone line quality is bad always break out but glad everything has settle at my end.
phuqfaze
10 Oct 16#1632
ordered friday and mines are coming today, just had the txt!
guyclaxton1
10 Oct 16#1631
mine being delivered in next hour
geminilass
10 Oct 16#1630
NADA lol
AMC89
10 Oct 16#1629
Check your spam.
geminilass
10 Oct 16#1628
ordered saturday @ 10.35 ,got order confirmation and shipped email , no tracking , no settlement email , no now tv mail but money taken
notascouser
10 Oct 16#1627
I ordered Friday. Dispatch email arrived on Saturday but still no tracking information :confused: And no money out my account yet
AMC89
10 Oct 16#1626
Will you teach me?
online2014
10 Oct 16#1625
haha spelling and grammar doesnt make money mate you need to learn
AMC89
10 Oct 16#1624
So did anyone else login to their Game account and have another £149.99 bundle in their basket?
KingYip
10 Oct 16#1623
I just checked my emails and I got dispatch confirmation as of Sunday 7pm, however no payment has been taken? I ordered Saturday at 11am.
Will ask for tracking on webchat.
phuqfaze
10 Oct 16#1622
tbh the messages from DPD usually come between 9 & 10am as drivers dont leave the depot till nearer 10
AMC89
10 Oct 165#1621
You should focuc more of your time on spelling and grammar mate.
AMC89
10 Oct 16#1620
Seems you wont get the tracking details until the day of your delivery. Got mine this morning just.
online2014
10 Oct 16#1619
all you morons take that much time to get a deal like this why dont you put this much effort into making more money lol . focuc 95% of your time on income and 5 % of your time on outgoings then who gives a **** about expenses lol.
keejoonc
10 Oct 16#1618
I received the dispatch email and so far received nothing with tracking number or who's delivering it.
Anyone had same issue?
gunnersaurus
10 Oct 16#1617
did you get an order cancellation email? i rang the above number and still got the same response that i need to ring the other number as its a secure line and they are the only team that can discount the console and it has to be placed as a new order
ivanchho83
10 Oct 16#1616
just got mine cancelled :disappointed:
ajdj78
10 Oct 16#1615
Tracking shows delivery today :smiley:
Emmajaune194
10 Oct 16#1614
Is there anyone that ordered Friday got a message from Dpd yet about delivery?
hukdette
10 Oct 16#1613
When did you get it sorted?
Pippin87
9 Oct 16#1612
Anyone who he had their order cancelled again due to card details or address ect being wrong call 02030144024. I had given them wrong expiry date so was cancelled. was given this number by customer services. Got through straight away and sorted in 5 mins. Good luck :smiley:
kaisah16
9 Oct 161#1611
You're about 7 days late to the party mate!
kaisah16
9 Oct 16#1610
This happened to me, and it was due to having the wrong billing address. My original order had the correct billing address, and a different delivery address. When they put through the new order they use the same address for both, whichever is the delivery address. I had assumed they'd copy the details over, but they didnt
kidomega
9 Oct 16#1609
I think they're still taking some of us for a ride.
got through after 35 mins today and the guy told me they can't help me yet as they think I might have actually received the PS4...... the cheek.
the chap was nice guy though but the drama is still not over.
They're calling me back tomorrow apparently after checking with the warehouse.
road2
9 Oct 16#1608
Also got a cancellation email tonight, after spending 2 hours on hold yesterday :-(. Can't see any reason why, and all they say is I failed their security checks...... ANNOYED. Guess I'll have to spend more hours on hold for no apparent reason.
5eaky
9 Oct 16#1607
Called game around about 3pm today and got through after 45mins, the guy on the phone was excellent straight to the point and confirmed my order, email sent stating £249.99 on card but only £149.99 has been taken from my account and also had the dispatch email with the now TV pass, excellent :smiley: !
hukdette
9 Oct 16#1606
Great :disappointed:.
gunnersaurus
9 Oct 16#1605
i wouldn't waste your time, i had the same issue and rang the number in the email and was told i had to ring the other number as they have to put the whole order through again and only the team on that number can apply the discount.
hukdette
9 Oct 16#1604
Right, I've figured out why it's been cancelled so I'll phone up after work tomorrow. Glad I can just phone up the normal customer service number though.
I put the wrong address on my card information (updated now) as I've recently moved and I need to change it with my bank (luckily we still own the other house lmao).
rdecoratorUK
9 Oct 16#1603
payment taken and item despached but where is tracking number ?
hukdette
9 Oct 16#1602
I'm not sure what it can be though - it's not my card as payment was taken and refunded immediately, I also have enough in.
He had to take my card number countless times as the line was bad, but it must have gone in right because he managed to put it through.
The only other discrepancy was the phone number on my account (it was my old one so I changed it, but he said it was fine and said it was fine on the phone).
So I have no idea what it is.
The_Goon
9 Oct 16#1601
Any reason given?
hukdette
9 Oct 16#1600
16 hours I have spent on hold over 3 days, I finally get through, sort it and now they've cancelled my order!
nobbyogden
9 Oct 16#1599
Order shipped email arrived tonight 19:54 after yesterday's lunchtime order.
afzal123
9 Oct 16#1598
Just got dispatch confirmation guys, money has been taken from account and also just received the two 3 month nowtv passes.
AMC89
9 Oct 16#1597
Because of the hassle. Duh. That's why we want to go to court and get some hassle free, free money.
LT123
9 Oct 16#1596
I don't even know why I care so much. This whole thing has bored me to death :laughing:
LT123
9 Oct 16#1595
The whole basis of the action would lie in the fact that due to their mess up, it became impossible to source a PS4 through retail channels for the price of £149.99 due to that clearance stock being discontinued. This being the case they were forced to offer the equivalent in what is available, which was the Slim. The court would award the claimant money to the value of the same deal for what's left available in retail stock (in order for them to make the purchase they initially wanted) which would be 249.99 which is what the Slim with FIFA costs (presently) Which is why Game just did it anyway, to save thousands of people going to the SCC to get the money it'd cost to get the bundle.
murkr
9 Oct 16#1594
In which case, why would you have ordered.
I have no idea why he'd think he would get £150-200. On what grounds?
dbuk2000
9 Oct 16#1593
Maybe, dont they always offer a form of compensation in court, pretty sure it wouldnt just be £150, although am no law expert. Anyways lets all hope for the deliveries of our PS4's soon, enjoy the rest of your weekend everyone.
LT123
9 Oct 16#1592
It assumes that the sole intention of bringing action against them was because you wanted a PS4 with FIFA. So you either accept the PS4 with FIFA or get the money equivalent in order to buy a PS4 with FIFA :smiley:
The only reason it'd be worth not accepting their settlement is if you didn't want the bundle in the first place
Stendhal
9 Oct 16#1591
Fair enough if that's the case. I thought the slim was cheaper.
dbuk2000
9 Oct 16#1590
True but even if u got £150-250, that would be free money. What we have now isnt free, just an upgrade of the original offer. I get what your saying though.
Gully33
9 Oct 16#1589
I am eligible for this deal but not sure if I can be bothered to hold for an hour or so, might wait for them to call me as others suggest this is going on too. Is it really worthwhile?? I'll sleep on it.
LT123
9 Oct 16#1588
If you didn't accept, you'd have to take them to the small claims court, where you'd be awarded the monetary value of a PS4 and FIFA 17 bundle. Absolutely pointless
AMC89
9 Oct 161#1587
I would presume very little as their offer is better than equal the original deal.
dbuk2000
9 Oct 161#1586
I did wonder that as well but it is what it is. Maybe we could have taken them to small claims and got a few hundred pounds out or something but its not like out lives have been destroyed right. We tried to get a deal, missed out and then got a deal which was a bit sweeter.
savemejebas
9 Oct 16#1585
I wonder if we wanted to be difficult with them and said we don't accept this settlement offer, what could we do instead
AMC89
9 Oct 16#1584
Was only open til 5
niceblue
9 Oct 16#1583
Called up, gave my order number, robot lady pretended to type on a keyboard then told me their service place was closed. Sorry for the inconvenience. Goodbye.
wow
DesG
9 Oct 16#1582
You seem to have missed the point that they are giving us a better deal than originally contracted.
AMC89
9 Oct 161#1581
Err... we know lol
Stendhal
9 Oct 16#1580
Guys - if Game or whoever sent you a dispatch e-mail and their Ts & Cs say that 'once a dispatch e-mail is sent, you have entered into a contract with us' then they have BREACHED the contract! Do not settle for anything less than what you entered into the contract for.
David Pleat
9 Oct 161#1579
done after 24 minutes - very helpful sales advisor!
Thanks to the OP for this info!
chris113
9 Oct 161#1578
Thanks OP. Although had a 1hr 20m hold time, dealt with and sorted well be the chap on the phone. Fingers crossed no problems this time!!
leebyron
9 Oct 16#1577
Yep, got through in 18 minutes and all done quickly... Better than the hour I sat on hold in the week before getting cut off!
David Pleat
9 Oct 16#1576
will call now in that case - cheers for heads up :-)
WinkleMan23
9 Oct 16#1575
On hold just 20 minutes. All done in another 10 minutes. Game thumbs up.
ivanchho83
9 Oct 16#1574
after 1:15h made through
savemejebas
9 Oct 16#1573
5pm closing time was mentioned earlier
leebyron
9 Oct 16#1572
Anyone know what time they're open until today?
the_hareraiser
9 Oct 16#1571
All done on hold for 1hr and Michael was very good. Recieved order (in spam folder) and confirmation email soon after.
Thanks to everyone here to bringing this settlement to light and all the info!
JF53
9 Oct 16#1570
Absolutely zero chance.
You need to provide an order number, they then scrutinise your order to see if you meet the criteria for the offer (payment taken for the previous order and dispatch e-mail sent) and finally go through a variety of security checks. And they will only ship to the original delivery address.
wajidzafran
9 Oct 16#1569
Oh but is there. Any possible way of getting one
xxxman123
9 Oct 16#1568
Finally got one after being on hold for 1hr 10 minutes :sunglasses:
JimmyDeemo
9 Oct 16#1567
I replied earlier. It's not a deal, it's a settlement if you had a problematic order at the end of last week when the £149 PS4 deals were on.
wajidzafran
9 Oct 16#1566
...
wajidzafran
9 Oct 16#1565
Can't see the reply
jackio1986
9 Oct 16#1564
I got through earlier, around 1145am and the guy was very helpful & polite, props to him for that considering he has deal with all us chumps, got the order through & gave me an order number, but I haven't received a confirmation email so will wait and see if I have to chase that up- still haven't received my PayPal back from last week too :neutral_face:
Edit: did get the emails, Gmail filtered them into spam!
wajidzafran
9 Oct 16#1563
Where
dbuk2000
9 Oct 16#1562
Sorry to hear about that Rick. Only thing I can say is that it does say very very clearly in the original post to not call unless you got the dispatch email.
Also in other posts it does say you can use the online chat to find out if you were eligible, however like above if you had ready the original post you would have seen you were not eligible.
gemmad234
9 Oct 161#1561
As long as my order turns up tomorrow, When I physically have it in my hand you can have mine :smile:
JimmyDeemo
9 Oct 16#1560
Don't get me wrong I can understand why you're annoyed. It's just that this isn't a deal but rather a settlement for the legal issues that the despatch email, specifically, implicated them in.
dbuk2000
9 Oct 161#1559
Sorry to hear about that Rick. Only thing I can say is that it does say very very clearly in the original post to not call unless you got the dispatch email.
Also in other posts it does say you can use the online chat to find out if you were eligible, however like above if you had ready the original post you would have seen you were not eligible.
dbuk2000
9 Oct 16#1558
Sorry to hear about that Rick. Only thing I can say is that it does say very very clearly in the original post to not call unless you got the dispatch email.
Also in other posts it does say you can use the online chat to find out if you were eligible, however like above if you had ready the original post you would have seen you were not eligible.
JimmyDeemo
9 Oct 16#1557
I would said that looks suspiciously like the same situation whyohwhy1978 finds themselves in. Suggest phoning the regular CS line to query.
Rickrick
9 Oct 16#1556
There is no reason whatsoever why it would have had security issues with my payment. The fact I had to put password in for my bank. Game have pulled a fast one on some of us
JimmyDeemo
9 Oct 16#1555
No chance I'm afraid. It's a settlement offer for affected customers from the end of last week.
JimmyDeemo
9 Oct 16#1554
Sorry you had to find out this way. It's in the original post.
Heads up to anyone else reading this; you need to have had a despatched e-mail to be eligible.
JimmyDeemo
9 Oct 16#1553
I'm looking at it in the mobile version but on mine there isn't anything else. Just 'Sold and Fulfilled by GAME.'.
Rickrick
9 Oct 16#1552
So after 1 hour wait I get told I am not eligible for the order as I didn't receive a dispatch note. Even though I received a confirmation email and I actually had to put bank password details in when I done the payment.
Bunch of ****- absolute ****
AMC89
9 Oct 16#1551
I'm can only assume it to be a goodwill gesture for informing the masses for them. They're very welcome lol
perfectdark50
9 Oct 16#1550
My total is 149.99 on the email but it says 249.99 right next to the last 4 digits of my card, does this sound wrong? I've not had any money taken from my account yet
wajidzafran
9 Oct 16#1549
any chAnce of still getting this deal? Without even getting in on a cancelled order or getting a order number
jackal11
9 Oct 161#1548
Fair play to them, they put £10 on my reward card straight away.
I also got £5 for the original order so have £15 altogether.
Was goign to buy another controller and as their price is quite good can now get it for £19.99.
Might wait for the £100 refund to be able to pay for it though :smirk:
jackal11
9 Oct 16#1547
Back again! For anyone keeping up with my story I had £249.99 taken from my account.
Decided to try the hotline one more time and as fate would have it I actually got put in the queue.
1.5 hours later spoke to someone who advised, as I originally suspected, that my refund should have been done through standard customer services!!! The hotline is for orders only - which is what I told the first guy on standard online chat. You couldn't make this up!!!
He was full of apologies and advised my refund would be done in a 'few days' and also he would get some reward points put on my account. We shall see what goes wrong next.......
hukdette
9 Oct 16#1546
On people's orders on Game, under 'Sold and Fulfilled by GAME' what does it say?
JimmyDeemo
9 Oct 16#1545
I'd agree with this too, Ryan said it would be DPD.
JF53
9 Oct 16#1544
That sounds promising - here's hoping!
JimmyDeemo
9 Oct 16#1543
I would think now you could call regular customer service as the order is just like a regular one?
JimmyDeemo
9 Oct 16#1542
Finally sorted after about 1hr 50 on hold. Spoke to Ryan the original and best (so dreamy).
Stick at it folks, you will get there.
LT123
9 Oct 161#1541
Mine said Royal Mail delivery on the confirmation, but I've since received DPD tracking info for tomorrow so think they're just sending them all out by DPD
kevgilbert
9 Oct 16#1540
Just got the order confirmation on email and it's being shipped to a completely different address that's not mine!!! I don't know what to do now :disappointed:
LT123
9 Oct 16#1539
:laughing: they're the gift that keeps on giving
AMC89
9 Oct 16#1538
GF spoke to the bank regarding the elusive payment as it was done on her card. Apparently it has gone through okay and just not showing so hopefully I will get delivery tomorrow. Also, when I logged onto my Game account I had the same bundle in my basket which I put through checkout and has appeared to work as I have received dispatch email and Now TV code for it also :confused::D.
MOONSHINE
9 Oct 16#1537
Was on hold for 1 hour and 45 minutes this morning but all sorted now
rdecoratorUK
9 Oct 16#1536
what you mean ?
kevgilbert
9 Oct 16#1535
Finally got it! Ryan sorted me out, took 1 hour 40 mins on hold for me.
gmc214
9 Oct 16#1534
Just got off live chat regarding the £249.99 beside the card number in the confirmation email & the guy said I'll only be charged £149.99 regardless. Time will tell tho, I'll keep an eye on my bank account anyway
MJV1966
9 Oct 16#1533
Good shout - thanks!!
johnny1111
9 Oct 16#1532
Hi has anybody got a spare £20 off £250 ps4 slim bundle code, can you please PM me thanks in advance.
JF53
9 Oct 161#1531
Hopefully if the order has been generated on their system it'll still go through okay. Perhaps give it until the end of the day tomorrow and give them a call on Tues if you still haven't had a dispatch e-mail? No point getting stuck on hold for another hour or two unless absolutely necessary!!
dbuk2000
9 Oct 16#1530
Rick u just have to keep redialing. Again after again. Eventually u get through. Maybe take 100 redials but u will get through. As soon as u hear the automated voice. Hang up and redial. Frustrating I know but keep at it. Once u get past that the worst is over and it's a waiting game.
Rickrick
9 Oct 16#1529
I have been trying to call that number for 4 days and it says every single time. "Thank you for calling game, normally we would put you through but we are busy". Then it hangs up. Angry is not the word
MJV1966
9 Oct 16#1528
Got the order confirmation after I got through yesterday, but no sign of the settlement email even in my junk mail. Should I call again?
JF53
9 Oct 16#1527
I received mine within 2-3 mins of getting off the phone. Not received the legal blurb that I thought was coming with it though.
Edit: got that too. Went straight into my spam folder so worth checking yours just in case.
Lucozade
9 Oct 16#1526
Heck i havent even had the email and its been 2 hours since i got off the phone.
hukdette
9 Oct 16#1525
All I've received is order confirmation, I haven't received the settlement email, the dispatch email, the now TV email and no payment has been taken.
JF53
9 Oct 16#1524
Believe all slims are Chassis D.
Lucozade
9 Oct 16#1523
What chassis ps4 slim would it be?
JF53
9 Oct 16#1522
Not long off the phone. Wait was about 1hr 30m and got through to a very helpful & pleasant chap called Mark who processed my order quickly and was very apologetic for the hold times. Have to take my hat off to the guys on the team as the level of customer service is first class considering the volume of calls and pressure they must be under....through no fault of their own.
Mark told me that the console is likely to ship Tues/Wed now. Not sure if correct but my order confirmation does show shipping as 'free delivery - 2nd class post' so guessing no DPD upgrade. Correctly showing £149.99 beside my credit card no. though which is a relief!!
jackal11
9 Oct 16#1521
I gave up in the end after 20 minutes of it just saying 'normally i'd transfer you but everyone is busy'.
Sent them a contact request instead so the ball is in their court now. I'm not wasting any more time chasing them after they've messed up yet again.
Just for reference my invoice says £249.99 everywhere except on the very bottom line where it says £149.99 next to the last 4 digits of the card number.
But it seems as though it doesn't matter what it says as they took the full amount from me anyway.
gmc214
9 Oct 16#1520
Yeah, mines is sayin £249.99 beside my card number too on my email
AMC89
9 Oct 16#1519
And for me they have charged noting to my card yet I have received now tv, dispatch email and reward points.
redvers
9 Oct 16#1518
No mine looks fine.
JF53
9 Oct 16#1517
Thanks mate - hope you enjoy the ps4 (& get billed correctly) :smile:
bigpun079
9 Oct 161#1516
just got through
jackal11
9 Oct 16#1515
What an absolute joke of a company!!!!!!!
I previously mentioned they decided to take £249.99 from me even though it shows £149.99 on my invoice.
Got through on online chat and they advised to call the hotline number back. I do not understand why I have to waste 2 more hours of my life getting through to someone on the settlement line when it should be something standard customer services should be able to handle.
Check they haven't overcharged you too! Now to try to get through but the automated voice just advises me to chat online and hangs up - it's unreal!
Lucozade
9 Oct 16#1514
Yes u do! I was exactly the same c+c and paypal
JF53
9 Oct 16#1513
1hr 20mins on hold now...think they must be busy!!
Corranga
9 Oct 16#1512
Yes, well mine says 299.98 and 499.98 next to the card as I ordered 2 :disappointed:
(Just to add, 1 for me and 1 for a gift, no profiteering here!)
Will check my card later :S
savemejebas
9 Oct 16#1511
Not for click and collect
toniandandy
9 Oct 16#1510
I got the click and collect confirmation e-mail and paid via PayPal. Do I qualify?
rdecoratorUK
9 Oct 16#1509
let say 10 minuts including infoabout settlement.
rdecoratorUK
9 Oct 16#1508
no :smiley:
delivery will be DPD as item its over 150 guys ,
karene28
9 Oct 16#1507
I've got this showing on mine as well!
Lucozade
9 Oct 16#1506
How long does it take to get the confirmation email? Not had anything through yet!
whyohwhy1978
9 Oct 16#1505
Thanks. Take I am going to be charged £249.99 and need to fight for my £100 back. Whats everyone elses email saying?
Lucozade
9 Oct 161#1504
I was on hold for 63 mins. Rang at 10.05. The dude sorted it in 5 mins!
Thanks AMC!!!
gemmad234
9 Oct 16#1503
No mine says £149.99 next to last 4 digits
JF53
9 Oct 16#1502
My money is on 1hr 10 mins wait...any takers?
(hoping to be proved wrong though!)
JF53
9 Oct 16#1501
Yep, just gone 38 mins now sowe're neck & neck I think.
bigpun079
9 Oct 16#1500
I think we are about the same time...I am 37mins in
sammicable
9 Oct 16#1499
Which number did u call plz?
JF53
9 Oct 16#1498
Cheers EDDS! I didn't join until 10:15am so imagine wait times will have crept up now but good to know they"re in and taking calls :smile:
Sammieget
9 Oct 16#1497
Hey edds, what time did you call?
EDDS
9 Oct 161#1496
10am on the dot when the line opened.
JF53
9 Oct 16#1495
Nice one! What time did you join the queue?
whyohwhy1978
9 Oct 16#1494
Does anyone elses confirmation email say total £149.99 but next to last 4 digits of card number say £249.99? How do I upload a screenshot to show this?
EDDS
9 Oct 16#1493
25mins on hold and got through, order has been placed.
JF53
9 Oct 16#1492
Just hope things improve when we get to speak to the team as otherwise it might be a bit of a challenge!!!
mattygc2004
9 Oct 16#1491
Thanks to AMC89
Called 9.58 all done by 10.28
They advised it was a settlement deal and I wouldnt take legal action if i took the deal
PS4 Slim / fifa / movies 3 months all done and paid and order shows in my game account
Woop woop - thanks to op again
bigpun079
9 Oct 16#1490
Yup
JF53
9 Oct 16#1489
15 mins so far. Anybody else find the sound breaks up a lot when calling this number?
bigpun079
9 Oct 16#1488
It took about 10 attempts but I'm now on hold
Corranga
9 Oct 16#1487
25 minutes for me so far :disappointed:
tommyfarmer
9 Oct 16#1486
I rang up at 9:57 and got on hold, was only on hold for 15 mins until someone answered and then was only 5 minutes giving over details. Much better than being on hold for 2 hours :P
Corranga
9 Oct 16#1485
GAME website states customer services open at 10am on Sunday. No idea if the settlement line is open today, but I called before 10 and got the recorded stalker woman who recognises my number, and now called at more or less exactly 10 and have had harp music and messages that i'm oh so familiar with having listened ti them for 1h 17 and then 1h 30 before getting cut off on Thur and Fri..
hukdette
9 Oct 16#1484
Should I have received the settlement email if I reordered at 12:54pm yesterday? I have the confirmation email, just not the settlement one.
LT123
9 Oct 16#1483
Sunday trading hours are probably the reason you're not getting through yet. Most places cant/won't open til 10 or 11am
JimmyDeemo
9 Oct 16#1482
Nope, trying again this morning. As far as I know the message about delivery and items is the wrong one. I think it means that the number isn't setup right this morning for whatever reason. :disappointed:
Edit: Yeah so I'm going to try again after 10am and see if that's when it 'activates' but if anyone else gets in hold then please shout up.
Lucozade
9 Oct 16#1481
She says that no matter what phone you call off. I used my sisters and she has never placed an order with Game.
Anyone know if they are open/closed today?
the_hareraiser
9 Oct 16#1480
Just rang and an automated message said: We recognise your mobile number and see you have an item available for delivery is that what you've calling about, reply yes or no"
Then asked for order number after saying yes to which the voice says customer service is closed today.
So I wonder whether they've taking this time to see who's eligible and possibly ringing us in the coming days?
andyinyorkshire
9 Oct 16#1479
Every day I'm phoning up and either they are closed or they are too busy... Do they make money from these numbers or have just one man on a phone? No other way of contacting them?
AMC89
9 Oct 16#1478
Visa MasterCard by any chance?
notascouser
9 Oct 16#1477
debit card
Lucozade
9 Oct 161#1476
Anyone getting the normal operator questions when they ring today i.e. Store opening times/product availability etc.
Doesn't put me on hold now
I wannnnnaaa be on hold :smirk:
AMC89
9 Oct 16#1475
What payment method did you use if you don't mind me asking?
smgriffiths
9 Oct 161#1474
yes order processed and dpd delivering tomorrow
smgriffiths
9 Oct 16#1473
Got through Thursday evening around 7pm. confirmation email and settlement email received within 10mins. payment and dispatch notice did not occur until approx 1pm following day. further msg received late Fri or early Saturday saying order will be delivered with DPD Monday.
another team will process order but won't be dispatched until Monday
AMC89
9 Oct 16#1472
5pm apparently
gmc214
9 Oct 16#1471
Has anyone that rang this number actually definitely got the deal yet?
xxxman123
9 Oct 16#1470
Got a friend with unlimited minutes to use up
xxxman123
9 Oct 16#1469
What time are they open until on Sunday?
notascouser
9 Oct 16#1468
I was also told Hermes were delivering mine. Weird how no payments been taken though! Going to call late in Monday I suppose if nothings changed!
AMC89
9 Oct 16#1467
I'm wondering is there an issue with payment. Hopefully the lines will have died down again on Monday if I call lol
ec23
9 Oct 16#1466
DPD Delivered mine Friday
AMC89
9 Oct 16#1465
Really? I though it was Hermes delivering
Wigwam851
8 Oct 16#1464
You should get email about DPD sending a one hour delivery slot on the day of delivery
AMC89
8 Oct 16#1463
Any thoughts? I ordered Thursday morning and received the now tv code and dispatch email quickly. If courier is 2-3 working days the bundle should arrive Monday maybe Tuesday. Maybe not though if there's an issue with payment :/
dbuk2000
8 Oct 16#1462
did u ever get through jimmy?
notascouser
8 Oct 16#1461
Yes. I have a dispatch email but no payment has been taken :/
AMC89
8 Oct 16#1460
Has anyone received their now tv code an dispatch email with no payment taken?
rdecoratorUK
8 Oct 161#1459
On o2 ( Contract) after waiting 2h I have nothing to pay :smiley:
SweeneyUK
8 Oct 16#1458
Why is it costing you? Try use an app called WeQ4u and it uses your minutes instead of costing a fortune.
rozie_1985
8 Oct 16#1457
Just hung up after 2hrs clearly no one there
LT123
8 Oct 16#1456
I think their systems are rubbish tbh.. I don't think they have the ability to shut the lines once people are on hold
JimmyDeemo
8 Oct 16#1455
I didn't think that would be their setup tbh, just that when I got through before 8 I figured they might have someone sorting this out like the other nights. Oh well I'll stay on until I've finished my boring jobs and then call it I suppose.
LT123
8 Oct 16#1454
Unless they're splitting the shifts for the poor people answering these calls, I very much doubt they'd be doing more than the solid 12 hour shifts per day for days on end
JimmyDeemo
8 Oct 16#1453
Well that sucks. Can anyone watching the thread shout up if they've had an answer in the past hour or so?
x--curly--x
8 Oct 16#1452
I got through at around half 5 after an hour and a half in the queue, the guy was really good and quick, payment still hasn't come off my credit card yet so I hope there isn't an issue but got my confirmation email. I'll be glad when I receive it and it's all done and dusted
rdecoratorUK
8 Oct 16#1451
they open till 8pm and tomorrow 5pm
LT123
8 Oct 16#1450
I was on hold 4pm til 10.15pm on Thurs night. When I told the guy on Friday morning when I finally got through, he apologised and said that they finish at 8 and he had no idea why I was stuck on hold.
notascouser
8 Oct 16#1449
I'm pretty certain won't get that until Monday now? I got the order confirmation immediately.The Now tv emails are being sent just before the dispatch emails. I ordered yesterday and I got my dispatch email as well as the nowtv email last night about 8 hours after the phone call.
You'll probably get it Monday mate
rozie_1985
8 Oct 161#1448
1h 40 and still going
kidomega
8 Oct 16#1447
I got to 1hour and 35 mins about 6:30pm and gave up I have things to get on with and got worried about the call costs.
line was well sketchy I got really excited every time there was a hiccup in the music.
JimmyDeemo
8 Oct 16#1446
Who's still on? I'm coming up to the hour mark.
Penguso
8 Oct 16#1445
They dont.. I think existing calls are still being taken the ones who stayed on. Thats what happened previously other nights.
WazWii
8 Oct 16#1444
This is worrying.
I spent an hour in total to Game phone lines today with no luck. What has the total cost come to?
I can't afford to keep ringing up and thus rack up tremendous phone bills. It is not an offer if the savings go on phone bills!
I won't be ringing up again. Game have admitted their fault - now it is up to them to individually ring each customer affected for free and sort the order out. Simple.
Anyone know if I can take this forward to consumer rights?
JimmyDeemo
8 Oct 16#1443
Some people reporting that orders today will be dispatched Monday.
JimmyDeemo
8 Oct 16#1442
Well this isn't strictly true afaik. Thursday you could get in the queue before 8 and they were still answering those who were queued.
KingYip
8 Oct 16#1441
any of you guys from this morning received the now tv or dispatch notification? all I got was an email 5 minutes after my order at 11 today saying thank you for order.
LT123
8 Oct 161#1440
Hang up. They shut at 8! Don't make the mistake I did haha
DannyK88
8 Oct 16#1439
Anyone know what time they close tonight? Was it 8?
JimmyDeemo
8 Oct 16#1438
Alright folks I'm on board. In before the lock and all that. Only 20mins in so just a newbie.
mahdihastie
8 Oct 16#1437
Job done, only took a 2h wait but a slim ps4 is on the way
perfectdark50
8 Oct 161#1436
rang the number over 100 times with the automate message, then eventually go through around 6, was on hold for 1 hr 20 then Ethan answered and sorted it all out.
karene28
8 Oct 16#1435
Thank god you got through before you had to go out! Well worth hanging in there!
dbuk2000
8 Oct 16#1434
just got through in the nick of time, took about 6/7 mins once you get through. havent received any emails yet though confirming it from then so hope its all good.
good luck to everyone else still to get through.
dbuk2000
8 Oct 16#1433
The worst part for me is thats its been 1 hour 40 mins and I have to cancel the call after another 20 mins so will have been a big waste. guess there is always tomorrow.
GaryMT
8 Oct 16#1432
Not sure what's more frustrating, watching England or waiting for someone to answer the flipping phone. Can't wait for both to be over and done with...
gmc214
8 Oct 16#1431
All sorted after 1hr 53mins...fingers crossed now
ivanchho83
8 Oct 16#1430
2h and still counting
afzal123
8 Oct 16#1429
Anyone know what time they close?
dbuk2000
8 Oct 16#1428
1 hour 26....
Emmajaune194
8 Oct 16#1427
Thankyou :smiley:
JimmyDeemo
8 Oct 16#1426
Hold the phone (literally), are they still taking calls for the queue?
ec23
8 Oct 16#1425
Monday
nobbyogden
8 Oct 16#1424
My man asked how the weather was as well.
Bless him.
Emmajaune194
8 Oct 16#1423
If I got the email last night that it has been shipped does any one know when I should receive it?
geminilass
8 Oct 16#1422
are the people stating delivery days guessing , my order says 2/3 working days ?
deb8z
8 Oct 161#1421
"Don't know I haven't been out as I've been on hold to you all day rocking back & forth in my chair" :laughing:
hukdette
8 Oct 161#1420
When the guy asks how the weather is there and you go "Don't know I haven't been out" I should have added on "Don't know I haven't been out as I've been on hold to you all day :stuck_out_tongue:." Aww missed opportunities.
dbuk2000
8 Oct 16#1419
Been 37 mins for me, and I have another 80 mins to play with as I have to go out then. Hopefully gets done.
dbuk2000
8 Oct 16#1418
Been 37 mins for me, and I have another 80 mins to play with as I have to go out then. Hopefully gets done.
habz786
8 Oct 16#1417
just got off the phone! i was probably the one after you!
just got off the phone! i was probably the one after you! nice chap put the order through for me. Glad its over to be honest!
karene28
8 Oct 16#1416
Hold on in there!!
karene28
8 Oct 161#1415
I did it!! Guy was so lovely as well ! (Although didn't accept my offer to pay with vodka and chocolate buttons)
habz786
8 Oct 161#1414
1 hour 20 here!
karene28
8 Oct 16#1413
I'm on 1hr 21 and still waiting.. maybe my time is near!!
rustyjames
8 Oct 16#1412
1h31min, all sorted, thanks op for heads up!
JimmyDeemo
8 Oct 16#1411
Seems like lines are more clear right now. Unfortunately I can't wait on the phone but remember if you wanted to try and get in the queue before they stop accepting entries to the queue at 5 then phone now. Of course dunno how long you will be on the phone for.
Mwesty
8 Oct 16#1410
Gutted I missed this deal last week, would have loved one :-(
Wigwam851
8 Oct 161#1409
local rate
hukdette
8 Oct 16#1408
Thank you, I assumed it might have been that, but I wasn't sure. I need to stop worrying lmao.
JimmyDeemo
8 Oct 16#1407
I have these. Think there are ones where you fill your basket and then don't check out.
gmc214
8 Oct 16#1406
How much are these phone calls likely to cost? On hold here atm
junkshez
8 Oct 16#1405
I got into the queue after 60 redials and a 1 hour and 59 min wait to get my order placed. Been at it since morning, keep trying everyone, it will ease up eventually.
mancincheshire
8 Oct 16#1404
Just sorted ... phew. 2hrs 15mins on hold. He advised won't get the shipped email until Monday and will arrive Tuesday. Already had the order confirmation though. Fingers crossed it all works out but after about 9 hours on hold over the last two days. For some reason, I'm still not too confident, but it's not going to ruin my weekend at least! Good luck fellow HUKD'ERS :smiley:
hukdette
8 Oct 16#1403
Does anyone else have random 'cancelled' orders in their history with no information available? I noticed one yesterday and wasn't sure if it's the original one coming up as cancelled, but it has a different order number.
beastkingblast
8 Oct 16#1402
ok not just me then. Keeping fingers crossed!
iamchubbz
8 Oct 16#1401
Just sorted one after a 2 hour 13 minute and 28 second phone call.
habz786
8 Oct 16#1400
seems much easier to join the queue now...got in after redialling 4 times.
oioisavaloi
8 Oct 16#1399
Nope still waiting here.
formsm2000comp
8 Oct 16#1398
Is everyone who ordered guaranteed to get one of these or is there limited stock?
When i ordered, i got a dispatch email immediately after, so i qualify? I want to wait until Monday day time when i am off work to ring up.
Think it will be a quieter time, but dont want to miss out if there is limited stock.
jamesdzackon
8 Oct 16#1397
Currently been on hold for 2 hours and 4 minutes. What the hell?!
beastkingblast
8 Oct 16#1396
people who processed this morning - has your payment gone out? mine hasn't yet.....
karene28
8 Oct 16#1395
72 mins in the queue and then cut off .. right..., this means war!!!!!
oioisavaloi
8 Oct 16#1394
Same just happened to me mate. I called up customer service and they said it should still go through.
rdecoratorUK
8 Oct 16#1393
was waiting 2h all gets well i told them.visa debit they did visa delta...
NSA
8 Oct 16#1392
Jees. Sorted...after nearly two hours on the phone!!!
mikeymage
8 Oct 16#1391
Finally got through, placed my order for 2, happy days. Waited for 95 mins and all sorted in 10 mins.
NSA
8 Oct 16#1390
Keep trying mate!
If you get the automated message saying that they can't transfer your call then just hang up and keep trying. I was the same earlier but now on hold and have been for over an hour and a half now...
oioisavaloi
8 Oct 16#1389
Wahey order processed :smiley: didn't realise it was for the slim ps4 until he mentioned it :smiley:
junkshez
8 Oct 16#1388
Been trying to call all morning, cant seem to get through to the queue.
Villainowen
8 Oct 16#1387
Almost there I hope, approaching 70 mins
iamthebatman01
8 Oct 161#1386
97 minutes and got through, reordered. Good luck everyone.
iamthebatman01
8 Oct 16#1385
90 minutes now!!
princesstoots
8 Oct 16#1384
Did you check your spam? My others went into my inbox but the settlement one went to spam.
Yellybelly
8 Oct 16#1383
It's strange I would have assumed if that was the case they wouldn't have allowed the order in the first place.
Will just have to wait and see.
kevgilbert
8 Oct 161#1382
60minutes on hold and just got cut off. Sod this I cba trying again.
hukdette
8 Oct 163#1381
All sorted :smile:.
azure
8 Oct 161#1380
Just got of the phone 1hr 30mins all confirmed shipped Monday or Tuesday should arrive by Wednesday happy bunny
iamthebatman01
8 Oct 16#1379
75 minutes on hold, it's coming!!!!
iancraddock
8 Oct 162#1378
My shipping box says it weighs 1kg, so hopefully you'll be ok!
deb8z
8 Oct 16#1377
Just found it here in their terms :
We are unable to ship orders over 1000g outside of the UK, including all hardware orders
deb8z
8 Oct 161#1376
I think Ryan changed the criteria whilst speaking to me :laughing:
Yellybelly
8 Oct 16#1375
I just logged in used my Irish address and Irish card. They took payment and sent me shipping notification. I didn't know there would be any issue with posting to Ireland. The lady I spoke to today (didn't catch her name) said to me that it's game policy not to ship packages over 1kg out of the UK.
oioisavaloi
8 Oct 16#1374
Same here mate loving the tunes lol
iancraddock
8 Oct 16#1373
My order was click and collect so no dispatch email and no money taken but was able to get the deal when I called on Thursday morning. I've either slipped through or they changed the criteria during the day.
killco2k
8 Oct 16#1372
I drove for an hour to a game store which had low stock, when i arrived the man behind the counter told me they were out of stock. i showed him the details on my phone and still didnt know why it was showing as low stock (**** )
NSA
8 Oct 16#1371
Wahey. Now I'm in the queue lol
deb8z
8 Oct 161#1370
How did you get the original deal if they don't ship to Ireland,or was it click & collect?
NSA
8 Oct 16#1369
Some of their inbound lines must be well dodgy cos quite a few times now the message I get "Normally I'd transfer you..." is garbled and I can't even understand it. Anyone else getting this?
notascouser
8 Oct 16#1368
I ordered yesterday. Got the order confirmation and dispatch emails but no acceptance of settlement email :neutral_face:
Yellybelly
8 Oct 16#1367
It took 64 attempts to get on hold. Then on hold for 1 hour and 20 minutes. Went through a few security questions got as far as delivery details only to be told they won't ship it to Ireland if it weighs more than 1kg. She processed the order but did tell me chances are they won't send it! Now it's a matter of wait and see again!
Does anyone know what it weighs delivered?
Hopefully it goes through. Thanks anyway OP was worth a try.
hukdette
8 Oct 162#1366
On hold for an hour, fingers crossed I'm getting close!
azure
8 Oct 16#1365
Keep trying I tried over 150 times and now am finally on hold nearly an hour. In to the call!
oioisavaloi
8 Oct 16#1364
Yeah silly bird is driving me nuts lol I did type the number wrong here though so that one won't ever work lol
NSA
8 Oct 16#1363
Yeah. Me!
It doesn't give me the choice to hold it just says Normally I'd transfer your call bla bla bla and then cuts off...
azure
8 Oct 16#1362
Me too
nobbyogden
8 Oct 16#1361
All sorted - call time total 1 hour 31 minutes.
Order confirmation email received.
Price confirmed as 149.99 several times on phone.
iamthebatman01
8 Oct 16#1360
You gotta keep trying until you get queued.
KingYip
8 Oct 16#1359
have you guys who ordered today received emails? I have only one which is order confirmation. my call finished at 11:10 earlier today. I have yet to receive the acceptance of settlement
iamthebatman01
8 Oct 16#1358
One more hour for me!!
kevgilbert
8 Oct 16#1357
Finally on hold!! I've never been this happy to sit in a hold queue :laughing:
fishpan
8 Oct 16#1356
Got through after 1h 45, ordered for Tuesday delivery. Hope you guys still trying got unlimited minutes! GLHF
iamthebatman01
8 Oct 161#1355
Sounds like it's about 2 hours for most.
xxxman123
8 Oct 16#1354
The line was really bad so have hung up. Will try another day.
beastkingblast
8 Oct 161#1353
just spoke to Dave order placed! About 1 hour 45 so hold on in guys.
azure
8 Oct 16#1352
Well finally got through currently 20 mins and hours of trying to get to this point on hold I hope I don't go over my inclusive mins and hope I am actually eligible' I have received the shipped email and assume that payment was taken!
xxxman123
8 Oct 16#1351
How long is the wait today? Now in queue but only got 60 mins free calls left!
deb8z
8 Oct 16#1350
OMG that's unbelievable really,I remember you posting about it earlier in the thread.
iamthebatman01
8 Oct 16#1349
Wooh I got queued up!!
jackal11
8 Oct 16#1348
Following on a recent comment I made regarding possibly being charged £249.99 for the offer.
I was!!!! "08/10/2016 CARD PAYMENT TO GAME RETAIL LTD BASING,249.99 GBP, RATE 1.00/GBP ON 06-10-2016 £249.99 "
Obviously I will get this back (or they will get the PS4 back) but worth double checking your accounts.
Well, I shall phone them to see what they say this time.........
hukdette
8 Oct 16#1347
I know :disappointed:, 7 hours first day, 2 hours before work yesterday then whatever time my mum spent on hold, no rush as it's an early Christmas present to me, but still haha.
Wagonwheel
8 Oct 16#1346
Phoned this morning, 90 mins on hold and then got through. All sorted, couldn't be simpler. You've got no chance unless you're eligible for the offer. Happy days. Thanks OP.
deb8z
8 Oct 16#1345
I can't believe you haven't got through yet :neutral_face:
hukdette
8 Oct 16#1344
Currently on hold, have to have my boyfriend's phone still because he gets such bad signal, hopefully I'll get it sorted today. I'd wait for a phone call, but being in work I don't want to risk it.
weldermike
8 Oct 16#1343
If your going to phone up, when you know everyone else is, then more the fool you, if your going to get the ps4 etc you should get a call from them anyway plus the number your ringing, was for outcalls anyway, so in my mind the number can be a free for all, if someone thinks he can blag it, then why not.
LT123
8 Oct 161#1342
I'm more referring to the people who have literally had nothing to do with this Game farce and just want a 150 quid PS4 slim bundle :laughing:
LT123
8 Oct 16#1341
Make sure you phone someone different if the 60 quid doesn't arrive. You defo deserve it
iamthebatman01
8 Oct 16#1340
"Thanks for the calling Game, normally I would transfer you."
KingYip
8 Oct 16#1339
we'll that's the thing. I turned down the offer when dave the escalation team manager mentioned it. he said I would not be able to order the new Deal because I wanted the 60 quid. the problem is I have not received email confirmation regarding the voucher yet. only confirmed by an abbey (customer service manager) and subsequently dave. I will ring after I receive the console so that I am not fully conned.
deb8z
8 Oct 16#1338
To be fair,I was one of those people on Thursday before I realised you needed a dispatch to be able to claim it,I thought everyone who received a cancellation could obtain the new deal.
I wasted hours for nothing :laughing:
LT123
8 Oct 162#1337
I absolutely agree tbf
LT123
8 Oct 16#1336
Apart from these people clogging up the phone line. Seriously, I spent 12 hours in total on hold... And when I did get through, the lovely guy told me it's been this way because they've had absolutely loads of people who had nothing to do with this case phoning up to ask for a PS4 slim. I got through within an hour yesterday morning, and the 3 previous callers to me were blaggers. Imagine what percentage of people are just pointlessly clogging the phone line up, its embarrassing
deb8z
8 Oct 16#1335
I can still hear it from Thursday :laughing:
deb8z
8 Oct 16#1334
If he gets both he certainly deserves it,he's done a lot of people a favour here.
beastkingblast
8 Oct 163#1333
if i ever see someone playing a harp ever again i'm going to strangle them with the strings haha
LT123
8 Oct 16#1332
Didn't you get 60 quid compensation too? :laughing:
weldermike
8 Oct 16#1331
To all the people asking for codes, the saying is, if you don't ask you don't get, so carry on but i sure, it's not as easy as that, but if YOU think you can blag it carry on lol I'm sure it doesn't hurt anybody.
JimmyDeemo
8 Oct 16#1330
Think I've been redialing too much. Just realised that for 5 times in a row I put the phone down before it even connected. :laughing:
Please can someone who gets through confirm if the lines are open tomorrow?
KingYip
8 Oct 161#1329
I got through after 1 hour 20. was told if problem with payment you can go through to main line definitely. Additionally I turned down this offer before I made it public and they said there was no chance I would get it but I just paid. Additionally I think I spoke with the same guy who told me about the deal back on Wednesday called dave. lol.
kevgilbert
8 Oct 161#1328
Seriously, if I here that women say 'thank you for calling game' again I'm gonna crack up!
alexanderhunn
8 Oct 16#1327
All sorted. Total time of 1 hour 43 on the phone. Persistence beats resistance, keep trying
iamthebatman01
8 Oct 16#1326
It doesn't work that way. Move along
deb8z
8 Oct 16#1325
:laughing::laughing:
alexanderhunn
8 Oct 165#1324
Yeah. 01-21-do1
vishhpatel
8 Oct 16#1323
can anyone pm me with a order number? anyone who doesnt want it anymore??
AMC89
8 Oct 16#1322
So basically you're a silly billy lol
andynolan
8 Oct 16#1321
finally sorted this morning after being on hold since 8am. keep trying until music on hold. I waited 2 hours today but have been trying since Thursday.
vsz
8 Oct 16#1320
Urgh yeah I know, I got the confirmation email with the order number but not dispatch :disappointed:
danielleepalmer
8 Oct 16#1319
What are the hold times like at the moment? I am upto 90 mins now.
Coheed
8 Oct 16#1318
Every time I've tried to phone in the past few days, either the phone has cut out while waiting or I just can't be put on hold. Most recently it has been the latter, where I don't even have to opportunity to maybe talk to someone. Is anyone else having this problem?
geminilass
8 Oct 16#1317
YAY finally , heres hoping it goes through without a hitch
adamski88
8 Oct 161#1316
Gawd could you be more touchy?
I didn't even begin to think about how it could be done it was just a simple question, on the off chance someone else had.
It was more in hope due to the fact I'm still gutted I missed out on all the deals.
You shouldn't get so worked up over something so trivial, couldn't be good for your health!
keejoonc
8 Oct 16#1315
got my despatch email this morning haha
i guess ordering it myself worked :stuck_out_tongue:
iamthebatman01
8 Oct 16#1314
Let us know please.
iamthebatman01
8 Oct 16#1313
So 90 minutes to get through?
alexanderhunn
8 Oct 16#1312
One hour on hold so far... Bet I get cut off again
Wigwam851
8 Oct 161#1311
you can use a different card
Yellybelly
8 Oct 16#1310
Was going to try ringing but just realised not enough cash in my account. I assume for this deal I need to use same card as original order. Will just have to wait until Monday. Hopefully it's calmed down by then!
geminilass
8 Oct 16#1309
ZZZZZZZZZZZZzzzzzzzzzzzzzzz i have the dispatch email and my order is still showing on game acct
AMC89
8 Oct 161#1308
Had you read the information you would have known you weren't eligible. You are only eligible if you received the dispatch confirmation email. Is this so hard to grasp?
vsz
8 Oct 16#1307
Urgh I got through but was told that my payment never went through originally so even though I had the email offering ps4 with Drake etc, I couldn't get the £149 deal. What a waste of time :disappointed: anyone else get this?
geminilass
8 Oct 16#1306
1hr 29 now , fingers crossed
gemmad234
8 Oct 161#1305
Game are offering the new PS4 slim on this
Brick Tamlin
8 Oct 164#1304
I got straight into the queue at 8am today and get through to an adviser at about 9:20am. Very helpful chap and completed the order within a few minutes. Thanks AMC89 for letting me know about this as I wouldn't have thought to try but very glad I did now. Thanks to all HUKD members who provided all the updates and information.
arinmb
8 Oct 162#1303
Phoned at 8, got through at 9, all sorted within 10 minutes. Guy at the end of the line was ace. Sorted for delivery on Tuesday. Keep trying guys!
MJV66
8 Oct 16#1302
Got through on the dot at 8 and transferred to normal customer service. Hit redial 100 times already and can't even get into the queue! So frustrating!!
Downi
8 Oct 16#1301
Yeah UC4 is a great game assume most people have it and completed it.
princesstoots
8 Oct 161#1300
The whole original issue was that dispatch emails were sent at the same time as the Now TV code and now with the settlement deal the same thing is happening so your 1am dispatch email probably relates to the Now TV code. I got both emails about 1am too. At least this time they won't have a limited stock but I'm still remaining doubtful until the ps4 is in my hands.
phuqfaze
8 Oct 16#1299
apparently over 2000
nutterburger
8 Oct 161#1298
I don't want to annoy anyone but is this really worth all the hassle? I too had the dispatched email but for about £80 more you can get the new slim ps4 and unchartered from them (using the £20 off code we got). If this included two games like the Argos one did I'd probably be all over it.
lordy07837
8 Oct 16#1297
Hi guys, I've just sorted mine out this morning. I rang at 8am, was on hold for 1 hour 5 mins and a lovely scouse guy answered asking for my order number. All taken care of, got a new order number and just got a new order confirmation email. Happy days!
Curtis28
8 Oct 16#1296
I was on hold for 1 hour 50 minutes yesterday, seen some people say they was on for about 1 hour 20 minutes. With it being quite early you shouldn't have to wait much longer
TonySquared
8 Oct 16#1295
So glad I got the original deal with JL & Tesco... wouldn't have the patience of this....:confused:
vsz
8 Oct 161#1294
I've been on hold for 1 hour 17 mins - I called at 8
geminilass
8 Oct 16#1293
50 mins on hold , whats the average ?
notascouser
8 Oct 16#1292
Got my dispatch email at 1am in the night :confused: I reckon they're prematurely sending out dispatch emails again lol.. I'm pretty sure my PS4 will dispatch on Monday :smile:
d37sam
8 Oct 16#1291
got through too only to be told I was through to the wrong dept and to try again! Can't get through at all now
geminilass
8 Oct 16#1290
every time the line breaks up i get excited thinking im through lol
youonlymovetwice
8 Oct 161#1289
Got through, got told I had overflowed to the wrong department, said just keep trying.
Poor Steve from Game.
Live chat last week they said they had to sort through 2500+ oversold PS4s :/
geminilass
8 Oct 16#1288
28 mins so far
rdecoratorUK
8 Oct 161#1287
so they open today
geminilass
8 Oct 16#1286
anyone sorted yet whats the hold time please
princesstoots
8 Oct 16#1285
Good luck folks. It's really miserable but once you get through, the guys are so nice and professional. Took me loads of redials and various stints on hold yesterday.
karene28
8 Oct 161#1284
Yeah.. really bad line.. I don't know what's more annoying! Being on hold for 3 hours or constantly pressing redial!!!
geminilass
8 Oct 16#1283
who is on hold
beastkingblast
8 Oct 16#1282
same here, & the line was so bad we could barely hear each other!
alexanderhunn
8 Oct 16#1281
I had the same, he was definitely fed up
geminilass
8 Oct 161#1280
sounded like a fed up scouser to me
karene28
8 Oct 16#1279
Me too!! Me too!!! Did the guy sound very hungover as well??!!!!
geminilass
8 Oct 16#1278
straight through to the waiting game got answered finally only to be told they transferred me to wrong dept and to ring back !!!!
karene28
8 Oct 161#1277
So.. dialled the number.. got through to be told i hadn't got through tit he dedicated team and needed to redial.. and now just get automated message saying they can't take call as all advisors are busy... I shouldn't have let the first call go!!! Schoolboy error!!!!
alexanderhunn
8 Oct 16#1276
....aaaand I can't even get in the queue
guyclaxton1
8 Oct 161#1275
3...2...1... start dialling!!!!!
AMC89
8 Oct 16#1274
Mine is showing as shipped but no payment has been taken yet. Will see what happens lol
rdecoratorUK
8 Oct 16#1273
think only thursday so maybe 1h or less and all was out of stock.
Downi
7 Oct 16#1272
Must be hundreds.
I ordered Thursday morning
Were they still taking orders Friday ?
collaredK9
7 Oct 16#1271
How does this get so hot, there can't be that many people who fit the criteria can there?
pblack
7 Oct 161#1270
I just redialled like mad untill the hold music then 1hour 40 , i had to do this twice as I was cut off the first time , not many minutes left on my phone this month!
Richardson198421
7 Oct 16#1269
Strange money is in my account, don't plan on spending another two hours on the phone don't understand why it hasn't been processed.
DubNut86
7 Oct 16#1268
They can't just cut the lines off at 8PM for what reason? Lol, I did the same!
LT123
7 Oct 16#1267
I did that last night. Stayed on hold from 4pm til 10.15pm. The guy I got through to this morning told me they finish at 8pm. :laughing:
rdecoratorUK
7 Oct 16#1266
open till 8pm so now , now have to wait till monday
vsy
7 Oct 16#1265
You're*
mikeymage
7 Oct 16#1264
I have been on hold for the same time as well mate, might as well stay on hold and see what happens, i intend to.
hukdette
7 Oct 16#1263
Been at work since 12 so my mum's been trying for me, and I've been popping in the back at work to see if I had a phone call. No luck so I'll be phoning tomorrow as my boyfriend has 1000 minutes so I can actually stay on longer than an hour and hopefully get it sorted.
Downi
7 Oct 16#1262
Yes twice
Wednesday evening and Thursday evening
jayjayuk1234
7 Oct 16#1261
He might do, FIFA17 is horrible
mancincheshire
7 Oct 16#1260
Any point holding on now its past 8pm ... Only been 2.5 hours :-) ?
Wigwam851
7 Oct 16#1259
I'm calling about the ps4 settlement
sattie_c
7 Oct 16#1258
Just spent the last hour trying to understand why my payment failed. 1st credit card used, they stopped the transaction from going ahead, flagged up with security/fraud team. 2nd credit card, apparently approved on my account and pending,Game never proceeded to take the funds. 3rd credit card the one that actually generated an order for me, credit card company say they have no record of Game transaction on my account. Game claim they had security/billing issues from the Bank and therefore cancelled my order, total Bull***t, lies after lies!
guyclaxton1
7 Oct 16#1257
They ask for order number, address and payment details for the cancelled order. They then check eligibility and take new payment info.
beastkingblast
7 Oct 16#1256
to those that have managed to get through (apart from being eligible, which i do meet all the criteria for) what do you have to say to the agent when you do eventually get through?
JF53
7 Oct 16#1255
Why would you want to reverse time? I'm not sure if you have misconstrued my comments but I am not suggesting you shouldn't have posted this information up. Quite the opposite in fact.
But it is clear that now so many folk know about the existence of the deal and the dedicated line the small team on the receiving end is woefully understaffed to cope with the sheer influx of calls so perhaps their management need to re-assess how they handle things. Whether that be more staff, to make the offer by e-mail to minimise the amount of man hours or whatever. But right now I can quite easily see the deadline of the 12th (if correct) coming and going with quite a lot of folk unable to get through and feeling rather frustrated. Perhaps GAME will call, perhaps they won't but the number being contacted seems awfully small.
As I say don't take this as a dig at you because without you having raised awareness there'd be a lot more people sitting without a PS4 right now oblivious so kudos for doing so :smiley:
bjussab
7 Oct 16#1254
So spent around 2hr in total over multiple calls yesterday waiting and multiple calls today only to get automated message, nearly out of my monthly call allowance (lucky I hardly make actual calls)... ill give up now lol
KingYip
7 Oct 16#1253
you need to call the other number and speak with escalation team. you need to be polite but sound **** and they should offer you something as a good will gesture.
guyclaxton1
7 Oct 16#1252
Nope, order confirmation received, shipping email received and payment is shown on credit card.
Richardson198421
7 Oct 16#1251
Has anyone not yet received a confirmation email or not had payment debited? Spoke to Game at 2pm and confirmed was eligible but haven't received promised email and payment hasn't yet been debited.
gemmad234
7 Oct 16#1250
Yes! I did first thing this morning, I've had text and email from them confirming my delivery is coming Monday!
KingYip
7 Oct 16#1249
it's Kingyip but you're welcome.
KingYip
7 Oct 16#1248
let me reverse time and not leak the number and benefit myself. the guy who gave me the number prophesied that this would be on social media and I would regret declining the deal. I just made it happen.
andynolan
7 Oct 162#1247
open until 8 tonight and tomorrow, 5 on sunday
JimmyDeemo
7 Oct 161#1246
Would be very grateful I the next person (who reads this) to get through could confirm how long they will be answering the phones tonight. Also if the line will ve open at the weekend.
Emmajaune194
7 Oct 161#1245
Some people have, I'm lucky I rang up though as he said my name wasn't on the list of people to call so if you are eligible I would ring up just in case
Wigwam851
7 Oct 161#1244
a few people said they have
mdgazza
7 Oct 16#1243
Acceptance of your order and the formation of a contract between you and Us will take place when We send you an email confirming that the products you have ordered are being dispatched to you, unless We have notified you that We do not accept your order or you have already cancelled it in accordance with the provisions below (see Cancelling an Order).
What about this paragraph? Although We endeavour to give accurate stock availability information on the Site occasionally products you order may not be available. If this happens We will cancel your order, send you an email to confirm the cancellation and any sum debited by Us from your debit/credit card will be refunded in full to the same card.
jayjayuk1234
7 Oct 16#1242
was holding over 2 hours, on loudspeaker but had to hang up :smile:
neural1
7 Oct 16#1241
Got this deal via email after missing the cheap ps4 deal, didn't get uncharted 4 yet though, meant to be separate but still no order for it either so will need to ring and chase them over the missing game :/
geminilass
7 Oct 16#1240
Has anyone actually had GAME call them ????
kaisah16
7 Oct 16#1239
Should get round to calling you eventually though!
tawse57
7 Oct 16#1238
Wooosh! Over your head.
iamthebatman01
7 Oct 16#1237
Kind of sucks for those of us who can't spend two hours on hold whilst at work.
bjussab
7 Oct 16#1236
@DubNut86 and AMC89 - Cool, thanks for the reply.
Going to keep calling and see if I get past the automated message to the music.
AMC89
7 Oct 16#1235
If you received an email confirming the items were dispatched then you are eligible.
DubNut86
7 Oct 16#1234
If they refunded you the £150 ish and you had a dispatch email you should be eligible.
bjussab
7 Oct 16#1233
Anyone been able to get through since 5 oclock? I keep getting normally I would transfer you but the lines are busy message and then gets cut of. Chat not even working for me to find out if im eligible or not! I had the order, shipping and cancellation/£20 offer emails.
DubNut86
7 Oct 16#1232
When I get this deal, I will gladly give someone my £20 discount code.
rdecoratorUK
7 Oct 16#1231
told on chat no.
dance4me
7 Oct 16#1230
Do you guys know if that helpline is open on the weekend as well?
kaisah16
7 Oct 16#1229
Blatant troll, but only spent about 3 hours in total on the phone and mine was a screw up. Got plenty done while on hold so no worries :wink:
Wigwam851
7 Oct 16#1228
you might get dpd, I was told hermes but got email about dpd delivery
tawse57
7 Oct 161#1227
I got a new PS4 slim for £149 but I spent £100 on the phone and 2 days of my life to get it?
mlowry
7 Oct 16#1226
If you don't mind could I have your 20 pound off code if your not going to buy it
notascouser
7 Oct 16#1225
Hmmm...
rdecoratorUK
7 Oct 16#1224
thank you for calling , all day long.
kaisah16
7 Oct 16#1223
Managed to get back through a second time (I must be lucky with getting through, second time took 5 minutes to get to hold music then 25mins to get through to the guys). Order out through a second time.
To echo the above poster, they did say the regular CS should be able to resolve. Ironically it took longer to get through to the regular number anyway..
I'm now nervously watching my inbox waiting for another cancellation email!!
JtSinghsation
7 Oct 16#1222
I was told mine was getting dispatched by Hermes after my phone call yesterday. Got the confirmation which said delivery royal mail 2-3 days. Ended up getting a DPD tracking number today. Seems like there all getting posted out through DPD.
notascouser
7 Oct 16#1221
Got through after waiting 1hr 30mn... Guy asked for order number and confirmed name, address and payment details. I paid by PayPal originally but had to pay by card this time. He read out some statement about acknowledging this as a settlement blah blah and if I'm good with that.
Mine is being shipped my Hermes according to the guy and should be despatched Monday.
Only email I've gotten so far is order confirmation. I guess despatch email will come Monday!
Also you're only eligible if you got a despatch email. Order confirmation doesn't count :/
SamManchester
7 Oct 161#1220
Just to help out the people that were in the same position as I was this time last week (paid for the bundle, received a dispatch email, then received a cancellation)....
The legal issue here is that GAME removed the opportunity for me to purchase it elsewhere by confirming the order was dispatched. As we know everywhere else's stock was flying off the shelves last Friday, and when the cancellation email was received everywhere had sold out by then.
I emailed the CEO (Martyn Gibbs) by way of his Linkedin profile, received a call the next day, was offered the settlement of PS4 slim 500gb, + Fifa17, + Now TV for 3 months, for £149.99. I paid again over the phone and received it today.
Good luck everyone, keep hammering at the door, they are obliged to match or better the original offer as per their own T&Cs and the fact that loss of opportunity to purchase from another retailer was created by them.
Keep calm, do not be abusive, adopt a 'disappointed and upset' approach and hopefully you'll get the same result I did.
rafalution2
7 Oct 161#1219
Number does not seem to work now
MU678
7 Oct 16#1218
Don't take this for an answer. I was told by someone on the dedicated line that customer services CAN put the order through again if payment has failed. I held for an extra 2 hours because of this and he was not happy, he said they were 'out of order'. Just say it's nonsense and that you've spoken to some Scouse chap about it already.
mikeymage
7 Oct 16#1217
Number doesn't seem to work anymore.
Richardson198421
7 Oct 16#1216
How strange emailed them not ringing through again it's a joke.
rdecoratorUK
7 Oct 16#1215
no signal anymore
leebyron
7 Oct 16#1214
Just cut off after an hour and 5 minutes.. Going away on holiday tomorrow morning :disappointed:
keejoonc
7 Oct 16#1213
Anything in your shopping basket? I had the bundle at £149.99 sitting in my shopping basket so just went ahead and ordered it. Most likely, I will get screwed for doing this myself LOL
Emmajaune194
7 Oct 16#1212
I've had nothing back from them either and nothing showing up on my game account nor no money taken
Wigwam851
7 Oct 16#1211
ordered at 10am, payment went few hours after, delivery email few hours after that
perfectdark50
7 Oct 16#1210
Guy on chat said this.
Okay that's fine thank you. So firstly, I'm sorry about that, I just had to confirm that you're definitely eligible for the settlement. And two, I understand that it is a busy time and a very long wait, however as you can imagine we are very busy on that line. The line will be open until the 12th, but we do also have advisers dedicated to outbound calling so if you aren't able to get through then you should receive a call from us regarding it anyway
Hopefully this is true!
kaisah16
7 Oct 16#1209
Royally **** off. They put the same billing/delivery address on the new order so payment declined. Normal customer services cannot put the order back through so I have to effectively start again. Ffs. I would just leave it but they will have me ticked off the list now so I won't be getting a call unless I call them. What a stupid carry on this is
Richardson198421
7 Oct 16#1208
How long did it take to get your email? I spoke to them a few hours ago still no payment taken either
rachyerbs
7 Oct 16#1207
I've read every single post, including the ones where people have ordered click and collect. It really wasn't clear that I wouldn't be entitled, can you show me where the official press release or statement from Game is which confirms the criteria??
keane16
7 Oct 16#1206
After trying the number about 100 times getting the automated message I eventually got the hold music, was then cut off after about 10 mins, called again immediately and got hold music again, 50 mins later got a very helpful chap who explained everything, he said delivery will probably be end of next week to Ireland, took payment card details and that was that. I have now received my confirmation email.
jamesdzackon
7 Oct 162#1205
Props to them? I have tried over 100 times and cannot get past an automated message!
jrussd
7 Oct 16#1204
Still waiting on Uncharted from the £20 off deal. Anybody else the same?
cloud1
7 Oct 16#1203
This is so unlike Game, props to them!
jamesdzackon
7 Oct 16#1202
how many attempts did it take for people to get past the automated message?
notascouser
7 Oct 162#1201
If you had read the post you would know not to waste your time lol as only people who had it despatched ate eligible
keejoonc
7 Oct 16#1200
Just received order confirmation for the order I placed myself haha
Real test will be to see if shipping confirmation comes through!
princesstoots
7 Oct 16#1199
Answered after 55 mins by a lovely helpful man and all sorted.
Wigwam851
7 Oct 16#1198
woohoo dpd delivering Monday, just got email from GAME
rachyerbs
7 Oct 16#1197
after hundreds of goes trying to get through today and hours of trying yesterday, I finally got through and was told I didn't qualify because they didn't take a payment from me (I had an email confirming C&C order, and then and email cancelling due to lack of stock). really disappointed.
was told that this offer is for people who had payments taken and the original offer of £20 and uncharted still stands for everyone else :disappointed:
keejoonc
7 Oct 16#1196
Haha my bad. I just went through and placed the order myself. Hope I didn't screw up anything by doing this but really don't want to try and get through to them again over the phone!
kaisah16
7 Oct 16#1195
Anyone had their new settlement order cancelled due to payment issues manage to get it sorted via regular CS?
jackanape
7 Oct 16#1194
Um, your post was a question?
"Other retailers aren't doing it so why would GAME?"
It has a question mark at the end and everything. Maybe you were being rhetorical but that doesn't really come over when I'm reading words on a screen. So apologies for the confusion I guess.
Curtis28
7 Oct 16#1193
He did say it had been taking longer for other people on the phones at the other call centre, hope you receive the email soon mate
keejoonc
7 Oct 16#1192
Geezo. You read my post as a question? My post was telling the guy no other retailer is doing anything about cancelled order without dispatch notice and payment.
DannyK88
7 Oct 16#1191
You don't want FIFA13 mate :wink:
jackanape
7 Oct 16#1190
That is LITERALLY what I said. Maybe you should read before you post.
You asked why no one else was doing this. But if people didn't get the dispatch email AND get charged then GAME are doing nothing for them. Very did nothing for you because while they did charge you they never said they'd sent you anything - so the difference was the dispatch email from GAME. That's what I put in my first post. Thought it was pretty clear.
firmanator
7 Oct 161#1189
Just had my delivery details confirmed for Monday 10th with DPD - well worth the wait on the phone line :innocent:
keejoonc
7 Oct 16#1188
Now here is a twist.
I logged into my GAME account and noticed there is something in my basket.
When I checked it was PS4 500GB with FIFA13 and Now TV and it's showing price of £149.99.
I'm not wondering whether the guy screwed up and didn't finish the order? Not sure whether I should try checking out or not...
DannyK88
7 Oct 16#1187
Thanks.
No, despite 370+ mins (checked mobile allowances) yesterday, I've not been able to get past the standard "Thank you for calling game, we're busy" today which made me wonder whether they were screening inbound calls. Looks like I'll just have to try over the weekend and hope to get through by the 12th. Thanks for the note about Paypal.
cb93
7 Oct 16#1186
Different companies will have different T&C's, nobody here can give an informed opinion because it's a legal issue.
However, believe you me unless they have to, no company will voluntarily honour this deal unless the law forces them to do so. Simple as that I'm afraid.
kidomega
7 Oct 16#1185
guys can anyone confirm what the alternate settlement is? I'm eligible but don't really want the PS4 anymore as it was for a mate for his bday and we got him something else in the end.
line at the moment is going straight to the recorded busy message annoyingly.
web chat service just gave me the number they refused to comment on anything else.
cb93
7 Oct 16#1184
They will have legal teams, clearly at some point they have gone a step further than the law permits. Simple as that, it's not a gesture of goodwill.
jamesdzackon
7 Oct 16#1183
The entire day I haven't been able to get past the automated message. I started trying at 7:55 a.m. How the hell are you all getting through?!
keejoonc
7 Oct 16#1182
Just my luck. Think there is something wrong with mine.
keejoonc
7 Oct 161#1181
Were you even on the phone with them? I think hardly anyone received an email about settlement until after they spoke to GAME on the phone, hence why everyone is trying to get through to them.
I paid by PayPal and there wasn't any issue. However, I'm still waiting for order confirmation.
Curtis28
7 Oct 16#1180
Only recieved my new confirmation order email, I recieved that literally when I was putting the phone down when the call finished
DannyK88
7 Oct 16#1179
Anyone aware of any issue if making payment via Paypal? They issued dispatch email, took payment, and sent email advising payment was refunded - but it was through Paypal. I've not had any email come through that some have mentioned they received about the settlement.
afzal123
7 Oct 161#1178
I've been trying to ring the number since 9am this morning but keep getting the same message, then cuts off.
keejoonc
7 Oct 16#1177
Have you received your confirmation email or just the settlement email and when did you receive them?
Curtis28
7 Oct 161#1176
My order was cancelled due to lack of stock mate. Regular customer service helped me all the way then I had to switch phone calls to another call centre who completed the order for me
keejoonc
7 Oct 16#1175
Read before you post. This guy is complaining about GAME not offering this deal to those who either didn't receive the dispatch email or didn't have money taken off them. Very took my money but never sent me dispatch email so they didn't have to do anything just like GAME aren't doing anything for those who didn't receive dispatch email or not had money taken off them.
kaisah16
7 Oct 16#1174
Curtis, did you get your new order cancelled due to card issue? Did regular customer service sort this out? I'm currently on hold with them. The guy on the dedicated line specifically said regular customer service could help if there was any issues so I'm hoping so
jonsavage
7 Oct 16#1173
i cant even get to be placed in the queue, just says 'all lines are busy' and hangs up.
Curtis28
7 Oct 16#1172
Also a massive thank you to the original person who posted this, 2 hours on the phone was worth it :smile:
Curtis28
7 Oct 16#1171
Finally ordered :sunglasses: customer service were very helpful. Good luck for the people still trying! Reply with any questions you have and I'll get back to you ASAP :smiley:
jackanape
7 Oct 16#1170
Because, as far as I know, GAME are the only ones that actually charged people and then sent emails saying they had dispatched the items. Some of the other companies may well have charged - but they didn't say the goods had been shipped, so they could just cancel the order saying they were out of stock and issue refunds.
It's the dispatch emails that have forced GAME to make this offer.
princesstoots
7 Oct 16#1169
Ooh 31 mins isn't too bad. I'm at 33mins just now.
keejoonc
7 Oct 16#1168
Other retailers aren't doing it so why would GAME?
ehpablo
7 Oct 16#1167
Got through, 31 minutes on the phone, spoke to some guy for about a minute, then the phone cut off...
Thankfully he rang me back, asked a few questions, order placed, winner winner chicken dinner.
ryansonic
7 Oct 161#1166
Just got a text saying DPD will deliver on Monday
Even though my order says free delivery 2-3 working days - weird
keejoonc
7 Oct 16#1165
Did you get the order confirmation not long after speaking to them over the phone?
It's been 3 hours since I spoke to them and still no order confirmation....
cb93
7 Oct 16#1164
This is correct Unfortunately, I'm in the second boat. They are just covering their legal tracks, have absolutely zero desire to actually help disgruntled customers.
Ultimately, the annoyance was no greater if you received the dispatch email or not. We were all in the same boat this time last week. I'm happy though that lot's got sorted and GAME are at least getting digged out a little bit. I was never going to buy a PS4 without that deal so I'm not heartbroken but I did build myself up a bit
Winds me up however because it just causes even more annoyance for those (including me), who thought they had the deal first time, missed out, and now again is missing out through absolute zero fault of their own.
I will be ringing up tomorrow, or whenever it dies down, to absolutely slate whoever is on the other end. It wont achieve anything and the guy who cops it doesn't deserve it but It's appalling from GAME.
DannyK88
7 Oct 16#1163
Thanks!
MrMan2011
7 Oct 16#1162
Recieved an email it is due for delivery on Monday, Wanted it on the weekend :disappointed:
alexanderhunn
7 Oct 161#1161
My guy on chat said it's open saturday and sunday
DannyK88
7 Oct 16#1160
Anyone know if this dedicated line is open weekends?
Also hope they extend the claimed deadline of the 12th, at this rate I can't see myself getting through by then...
olim911
7 Oct 16#1159
Very disappointing that so many have tried to wing this deal, you can tell the advisors are being very short when asking the security questions, I feel nervous giving my own details, hoping I don't get hung up on again
LT123
7 Oct 163#1158
I think people are mixing up the legal and moral issues in all of this.
The legal issue (and the reason Game have been forced to offer a PS4 to people, not just because they're a good bunch of lads) is that their own terms and conditions state that the contract of sale isn't binding until a dispatch email is received. A large number of us got the dispatch email. Regardless of whether they took payment. The payment isn't the issue here.
The moral part is them taking payment. This has no bearing on their terms and conditions and contract of sale. Morally they should honour the deal, but they're not going to, because they're purely doing ONLY what they need to do to not break consumer law... Which is to sell a PS4 to the people who got the dispatch email.
Hocknose
7 Oct 16#1157
I understand that, and I understand the legal issue of it being a binding contract once they take your money. But what I;m saying is that how is it they've taken money for some peoples orders and not others. I've checked with my bank and there was no approach from Game to take funds from my account, yet my colleague who ordered the PS4 two mins after me did get their funds taken out. I have bought the goods from GAME before with this same debit card so its not an issue of the card.
Its all very frsutraing
alexanderhunn
7 Oct 16#1156
Cut off after 30 minutes. This is getting frustrating
LunaDaygan
7 Oct 16#1155
I was on hold for 1hr 16 mins and I get another call through, thinking it was just a ppi/spam call I ignored it, then searched the number on google to find out in fact it was GAME calling me! And to top it off the line cut off after being on hold 1hr 22mins! Safe to say I'm feeling rather frustrated! :confused:
Wigwam851
7 Oct 16#1154
oh weird. hope dpd deliver mine Monday (ordered at 10am today). wish I'd seen this post yesterday....But can't complain, at least I saw it!
olim911
7 Oct 16#1153
Finally get through, forgot that I paid some off with reward card balance and then hangs up on me :disappointed:
Bobbytallant
7 Oct 16#1102
Anyone manage to place the compensation order, who did not receive a dispatch email (for the original order last week I mean)?
I.e. only an order confirmation email + a later cancellation email + a £20 off discount code email ?
I have the above 3 (an order confirmation number essentially), but I never received a dispatch email last week.
On hold with them now so we shall see if I am eligible I guess.
Blueski to Bobbytallant
7 Oct 16#1104
I'm in the same boat as you so interested to see how you get on.
Pristar007 to Bobbytallant
7 Oct 162#1106
It's people like you clogging up the phone line. You are not eligible as you did not receive the shipping email. Why is this so hard to understand?
sattie_c to Bobbytallant
7 Oct 16#1115
I too received only an order confirmation email + a later cancellation email + a £20 off discount code email. After holding on for 2 hours, they told me I'm not eligible, problems with my credit card so order never processed.
phuqfaze to Bobbytallant
7 Oct 16#1152
did u get the now tv code?
Downi
7 Oct 16#1151
The offer is for people that had the order committed IE paid for.
ec23
7 Oct 161#1150
no, just the usual service. I got through around 11.30 yesterday morning.
ec23
7 Oct 16#1146
DPD just delivered :wink:
Wigwam851 to ec23
7 Oct 16#1149
was that with next day delivery at extra cost?
Hocknose
7 Oct 16#1148
from my point of view yes, I gave them my debit card details and it was up to them to take the money out. From my point of view what more can I do?
oioisavaloi
7 Oct 16#1147
01256 784799 number isn't working for me has anyone got an alternative number I can call?
Smithy2007
7 Oct 16#1145
I had the same thing happen with Smyths, anyone know if they're doing anything similar?
Lisalou93
7 Oct 162#1144
I took the settlement deal at £229 have recieved but spoke to online chat who said if I take back and get refunded I am eligible for the £149 deal! I asked if they could cancel the extra game and refund me the difference (much easier than all the faffing around!!) And they said no. But surely I have the deal they're offering in my possesion, so they could just refund me £80 and have done with it that way?!
MU678
7 Oct 16#1143
Just got through again and replaced order. to those who have had card payment failure, you CAN ring customer services to order again. the guy i spoke to on the phone was very apologetic that i had been told to ring this number again for 2 hours. so persist with customer services if u have had problems.
Downi
7 Oct 16#1142
Did you pay for the goods ?
Corranga
7 Oct 16#1141
1 hour 30 and cut off again with no answer. They breach their own terms and we have to suffer. This is pathetic!
Curtis28
7 Oct 16#1140
I'm waiting for the call back off them after having to change my payment method. Hope my phone doesn't play up and actually notifies me of the call
Also hoping that they actually do call like they said they would
princesstoots
7 Oct 16#1139
Ach now I can't even get through to the recorded message nevermind the music. Just keeps cutting off.
sattie_c
7 Oct 16#1138
I placed the order on 29th at 12.44 and used a credit card which never has problems but just my luck security issues arise.
Emmajaune194
7 Oct 16#1137
Yep checked both X
Wigwam851
7 Oct 16#1136
didn't the nowtv dispatch trigger a dispatch email for everyone?
Lucifer_UK
7 Oct 162#1135
this is NO DEAL
alexanderhunn
7 Oct 16#1129
Managed to get into the queue on my mobile. I have unlimited minutes but will this charge?
Wigwam851 to alexanderhunn
7 Oct 16#1134
it's a local number so prob not
keejoonc
7 Oct 16#1133
Btw, have you checked your spam inbox? Mine went to spam inbox so it took me a while to realize that while the Game advisor was on the phone waiting for me to confirm that I have received the email.
feegie23
7 Oct 16#1132
I got through after about an hour and 40 mins, confirmed that I was eligible and did the security etc for 5 mins or so, then the line went dead, not sure if I'd given enough info for the order to go through as think he was just about to ask for my credit card details again after confirming my address etc.
Boothjan
7 Oct 162#1127
Timescale:
Called at 11:49 (straight into that bloody hold music first time of asking)
Answered at 13: 41
Confirmation email at 14:03
Download code for NOW TV at 14:26
Dispatch notification email at 14:34
If you've not received any email yet I wouldn't get too worried. They obviously have a lot to get through.
TBH I could have just waited til next week but I've no idea when I'd find the time to call during the day due to various meetings etc so I wasn't too fussed about holding for nearly 2 hours today. I didn't expect to wait any less than that.
keejoonc to Boothjan
7 Oct 16#1131
Guess I'm just being a bit paranoid because my Game account had my old address and I had the original order delivered to the store so there was a slight hick up when going through security question as I told them my current address and the guy said that's not the address on the account.
After we worked that out there wasn't any issue so it's probably ok still but just odd that most people are getting their confirmations so soon...
jelam
7 Oct 16#1130
oh yeah i know that! but at least i know i have peace of mind now and my order has been processed ect! for those who have gone through and made a new order but have not yet got any emails it took me about half an hour to get any emails although the new order reflected upon my game account immediately whilst he placed it on the phone, he did tell me a separate team deal with taking payments ect and he can't take a payment he just confirms the orders.
jelam
7 Oct 16#1117
Update, an hour later they've taken payment & my order is has now shipped and awaiting delivery! Very happy with the way they've finally dealt with this situation.
pblack to jelam
7 Oct 16#1128
It won't have actually shipped its the NOWTV voucher again! but least we won't be likely to see them cancelled!
keejoonc
7 Oct 16#1126
Still no order confirmation email and nothing in my account...
This sucks.
Emmajaune194
7 Oct 16#1125
I have nothing showing new on my game account either X
Emmajaune194
7 Oct 16#1120
It's been 45 mins and still no settlement email any ideas what I can do?
jelam to Emmajaune194
7 Oct 16#1124
I haven't got that email yet either but the guy assured me it'll come through. They've taken my money and the order is now shipped on my account so either way jobs a good one.
pblack
7 Oct 161#1123
Theres a big difference between order confirmation and order dispatched the latter means they entered a contract , only people whos payment had went through and those who got the dispatch email to say it was on it's way , I had two orders the second confirmed but never dispatched and no money was taken it was later cancelled , the other order was returned not cancelled. Got one of the new deals so happy enough.
MU678
7 Oct 16#1122
You can't call customer services. Same happened to me, and was lead to the path of this same number again. I've now been on hold for 2 hours for the second time today
Hocknose
7 Oct 16#1121
Thats such BS, I'm in the same boat as you.
Me and my colleague at work who I sit next to ordered the PS4 last week within 2 mins of each other. Mine actually went through first. He got a despatch email and I didn't. But somehow he's eligible for a the deal and I'm not. Its absolute rubbish is what it is. Never had a problem buying stuff online ever with my card, but "apparently" with this particular order there was one...what an absolute **** show of a company...
omarCreativeDev
7 Oct 16#1119
got through after 95mins of being in the queue. order processed, got confirmation email. hopefully it turns up now!
Richard_Richard
7 Oct 161#1118
It is unfortunate for those affected but as has been discovered GAME are only offering this new deal to those who had money taken and received a dispatch notification email. This is due to the contract being entered into when GAME dispatched the order (it wasn't sent but the email is proof enough), not at the point of accepting the order.
kaisah16
7 Oct 16#1116
Order cancelled again haha. Due to security.. can call normal customer services to sort it though :smiley: drama continues...
gomugomu
7 Oct 16#1113
Anyone who isn't sure if they are eligible and is spending hours on the phones, you can use their online chat to check eligibility. They can't put it through for you, but they can check you order number and see if your wasting your time calling up or not.
alexanderhunn to gomugomu
7 Oct 16#1114
This needs to be put in OP
iNSain
7 Oct 16#1087
Game just needs to offer this deal to everyone for a limited amount of time instead of pi××ing off other potential customers who tried to get the original deal but their website said sold out and wouln't let anyone order after about a minute of it going live. I don't understand why they are just offering it to those that had order cancelled as I was on the payment page trying to order the original deal but it wouldn't go through. They might think they are making up for their bad service for some customers but I hope they lose alot of other customers for not offering them this new deal ad not even answering their emails.
LT123 to iNSain
7 Oct 16#1091
Oh. My. God
swisstonycfc to iNSain
7 Oct 162#1097
Are you on drugs?
Adam_90 to iNSain
7 Oct 16#1112
HAHAHA boo hooo
elvis1234
7 Oct 16#1111
My brother has been on the phone all day yesterday and today and still can't get through to speak to anyone.
alexanderhunn
7 Oct 16#1110
Can't even get into the queue. Shame
pblack
7 Oct 16#1109
1 hour 40 minutes got through and new order placed .
Bobbytallant
7 Oct 161#1108
Give over. Appreciate you having a go at the guys with no order confirmation ringing on the off chance, but we placed the order whilst the item was in stock last week, same as you did.
Same order confirmation received, same apology email, same inadequate initial discount code offered - beyond that I think we are splitting hairs
keejoonc
7 Oct 161#1107
Please don't waste everyone's time. You won't get it. They check everything very thoroughly.
Bobbytallant
7 Oct 161#1105
Sure, I'm 1hr 03mins on hold - so only about 45 mins or so now before I'll know lol.
keejoonc
7 Oct 16#1103
Oh ok. I still haven't received confirmation email... getting slightly worried now.
hannaoptimus
7 Oct 16#1101
Arrived! actually shocked to see its the slim.
Boothjan
7 Oct 161#1100
Took me 1 hour 45 minutes before I spoke to Josh who was ace. Tranmere fan, poor guy.
Anyway, he took a few security questions and my original order number - job done. Bargainous. And nice to speak to someone with actual customer service skills.
Curtis28
7 Oct 16#1078
Anyone know if the fact I checked out as a guest will affect my eligibility at all? And what type of security questions do they ask? Thanks
swisstonycfc to Curtis28
7 Oct 16#1079
No issue with being a guest, basic security questions in relation to your order.
MrMan2011 to Curtis28
7 Oct 16#1080
I purchased as a guest its fine they still have your name address etc.. so can check security
kaisah16 to Curtis28
7 Oct 16#1099
Made no difference to me pal, just asked for order number and said I was eligible straight away, before asking a few questions
Emmajaune194
7 Oct 16#1098
Just abit worried because I haven't received the first email of the settlement
sattie_c
7 Oct 162#1085
I originally placed my order on 29th at 1.44pm using Mastercard for home delivery and received cancellation email 30th at 5.25pm. Others have placed orders after me and received the PS4.
Wigwam851 to sattie_c
7 Oct 16#1096
mine was at 11am! And they kept selling out and releasing more stock through the day. But didn't manage to send me one. their stock allocation is terrible
Emmajaune194
7 Oct 16#1090
I've just been on phone told I'm eligible went through everything but still haven't received any emails how long did it take for other people's to come through?
ajdj78 to Emmajaune194
7 Oct 16#1092
settlement offer email was instant, order confirmation 5 minutes later and payment taken 1 hour later
keejoonc to Emmajaune194
7 Oct 16#1095
the guy i spoke to made me check the email with the legal stuff came through ok but I still haven't received email confirmation of the order. he did say another team has to check and approve the orders so probably just taking awhile for them to go through all the orders.
Emmajaune194
7 Oct 16#1094
I've had none abit worried :disappointed:
Wigwam851
7 Oct 16#1093
got 2 within about 10 mins of putting phone down....
matt5cott
7 Oct 166#1089
Because they entered into a contract with them, for everyone else, they did not.
It really is that simple.
Curtis28
7 Oct 16#1088
1 hour 40 minutes on hold so far.. Hope it's worth it in the end!
Curtis28
7 Oct 161#1086
Hahah I will gladly tell them :laughing:
jelam
7 Oct 161#1084
The email I got was "your order is on its way to store and we'll email you when it's ready to collect". The email I got after that was the refund email a day later.
Michalux
7 Oct 162#1083
I was asked about shoe size, i guess those security questions can vary.
deb8z
7 Oct 162#1082
Your inside leg measurement :smirk:
keejoonc
7 Oct 16#1081
still havent received order confirmation. should i be worried? i did get the email about accepting the offer.
hannaoptimus
7 Oct 16#1077
No, i was click and collect. I changed it to my home address. It had to match the home address you have saved on your account though.
nja1
7 Oct 16#1076
Does that mean you got no dispatch email?
northerngeezer
7 Oct 16#1075
Also as mentioned numerous times. They will only deliver to the original order address
omarCreativeDev
7 Oct 161#1074
in the queue as well. finally
jelam
7 Oct 16#1073
Finally got through after 1 hour 45 mins on the phone, spoke to a scouse guy called Josh told him i was calling about the settlement offer he asked me basic security questions then straight asked me am i wanting to place the order now and am i aware what offer they're giving me, i said yes he read out the legal rights explaining i won't take any action and if i accept this deal i won't take any legal action against them he asked for my card number and delivery address and explained the price and deal. We spent more time chatting about Mafia 3 & Fifa then placing the order, brilliant guy he placed my order and he told me to check my game account whist i was on the phone to check it had gone through before he let me leave. For those wondering I ordered my original order friday afternoon about 1pm-ish, i paid through Paypal and used click and collect. I got a order confirmation then a few mins after a "Your order is on its way we'll let you know when it arrives in store" email, then the following day i got the "Refund" email. If anyone has any more questions feel free to ask me!
keejoonc
7 Oct 161#1072
yeah POFF
omarCreativeDev
7 Oct 16#1071
ssssh.
MrMan2011
7 Oct 16#1070
When are they delivering it?
kaisah16
7 Oct 16#1069
Got through after 1hour 40. Went through with no problems :smiley: thanks all - most drawn out deal but one of the best!
adamski88
7 Oct 161#1060
has anyone who didnt have an original order with game managed to blag this? :X
keejoonc to adamski88
7 Oct 16#1064
no way this will work based on all the questions they ask.
iamthebatman01 to adamski88
7 Oct 161#1068
It's plastered all over this thread that they ask all sort of security questions. Is anybody really that stupid to try and call anyway?
You think you're just gonna guess somebody's address, order number and card last four digits?
northerngeezer
7 Oct 161#1067
Thanks to everyone especially Kingzip.
Parcel just been delivered :sunglasses:
omarCreativeDev
7 Oct 161#1062
117 attempts but still not able to get in the queue. this is hopeless
Richardson198421 to omarCreativeDev
7 Oct 16#1065
Keep persisting I had 187 attempts on and off since 8am in the queue now
Biggunspaul to omarCreativeDev
7 Oct 16#1066
So you've made 117 attempts to call,but not made 1 attempt to ever post a deal. Hopeless
MrMan2011
7 Oct 16#1057
Anyone had it dispatched ? Had an email yesterday it is shipped
ec23 to MrMan2011
7 Oct 16#1063
yes, mines on its way out for delivery today
smulx
7 Oct 16#1061
My delivery was via DPD and it was delivered the next day.
ajdj78
7 Oct 16#1059
i'd say maximum queue is 100
keejoonc
7 Oct 16#1058
Just got off the phone after waiting for about 1hr 30 mins.
Confirmed that I'm eligible but they do send the order through to the second tier team to make sure everything checks out before approving the order.
They do ask a lot of security questions because a lot of idiots are trying to claim it when they are not eligible.
hotukdeals81
7 Oct 161#1056
The hold for me was about an hour and 15 minutes. I had to disconnect and connect for several times due to automated message. Once you are on hold and through to someone, you will have it.
There is no chance of getting if you don't qualify so don't waste your time, i assume, if you did not order last week.
It is definitely over an hour wait. I believe around one hour mark some people cut off due to charges from landline companies and the ones who hold they jump the queue.
fluidz
7 Oct 16#1054
What sort of delivery times are we looking at? Next day?
ryansonic to fluidz
7 Oct 161#1055
2-3 working days - free delivery mine says, now saying shipped. So looking at Wednesday ish
rlskinner
7 Oct 16#1053
Just personal details about your account and your order
MU678
7 Oct 16#1052
ME. I am so angry. My bank declined the payment (credit card). Now back on hold to try and place the order again.
ajdj78
7 Oct 16#1051
there is a maximum queue for the number, for eg 70 and u are trying to ring, it wouldn't let u get in queue but if someone hangs up/done and u call at that right time u will get in queue
ajdj78
7 Oct 16#1050
happened to me yesterday, bank card issues probably
grant867
7 Oct 16#1049
Sorry captain fun sponge
mikeymage
7 Oct 16#1048
Surely not for the past 4 hours almost.
Ribjinns
7 Oct 16#891
So the people (like me) who spent more on the 1TB get zilch? Nice one, Game. I'll be writing to their HO
hopper_papa_roac to Ribjinns
7 Oct 16#893
Was that order honoured?
KingYip to Ribjinns
7 Oct 16#1047
read the previous posts. I told everyone call and tell them you spoke with David on wednesday and he told you to call back on Wednesday evening to get a new offer
mikeymage
7 Oct 16#1041
How are people getting through, for the past 3 hours all i have got is "Thank you for calling game, the lines are busy" then hangs up.
iamthebatman01 to mikeymage
7 Oct 16#1043
I think the general idea is that you have to call non stop to get queued up and then it takes a couple of hours.
kaisah16 to mikeymage
7 Oct 16#1046
Just pot luck whether you get lucky and call at just the right time to take up a "hold" spot. If you do you'll go straight onto hold music rather than hearing the automated message. Good luck!
hopper_papa_roac
7 Oct 161#1045
90 minutes and was just typing here saying I was sick of my life and would hear the harp in my sleep then someone answers. Order complete chuffed to bits. Done and dusted after a few minutes so cant grumble.
swisstonycfc
7 Oct 161#1044
He made a personal apology to me for the Game order issue problems. He also said he wants Game to come out of this with some credit as it’s all about being part of the gaming community. What a guy. His customer service skills are a A+. Promote that man.
Imagine the rubbish those guys have had to put up with in the last few days.
kaisah16
7 Oct 16#1042
1 hour 10 minutes.. have to pick up the parents from the airport in 30mins, ****.
Also keep getting cut off live chat so I cant confirm they have a number -.-
rdecoratorUK
7 Oct 16#1040
all time - thank you for calling but bussy... bla bla bla
markvickymax
7 Oct 16#1039
I would think so, if you got the first offer then you should be. I emailed and sad the first offer was not good enough hence I got a second email
ryansonic
7 Oct 16#1038
All done, however not without a worry at first.
At first after giving my order number, I was told I was NOT eligible. I then said I have a dispatched email from last week and it's also saying dispatched on my account. I was then asked what emails have I received to date. So I mentioned each one, and as soon as I said I have a dispatched email and it's also showing on my account as dispatched, he could then see it was on my account as dispatched, and I was therefore now eligible.
Order has to go to the original delivery address from last week, same card details, just reconfiming all details, and the mention of two emails being sent shorty (order and settlement confirmation)
Good luck
markvickymax
7 Oct 16#1037
yes he was. nice guy especially as he's probably been at it all day!
alexanderhunn
7 Oct 162#1036
I like how we all see sub 1 hour 30 hold times as not too bad now.
ryansonic
7 Oct 16#1034
through to customer services now - 1hr 20
keejoonc to ryansonic
7 Oct 16#1035
Hope that means I dont' have have to wait too much longer...1hr 10 mins now.
The_Goon
7 Oct 16#1033
As someone has said earlier in this thread, Uncharted is supposed to be sent separately. May explain why you haven't received it. I'd be a tad wary of opening the bundle without receiving Uncharted or absolute confirmation it is coming. Do let us know the outcome of your discussions though.
guyclaxton1
7 Oct 16#1032
1hr 10 mins, order just gone through woohooo
ccin
7 Oct 161#1008
got through after 1:10 min wait.
all good.
iamthebatman01 to ccin
7 Oct 16#1031
Starting to get reasonable now. Might try tonight
alexanderhunn
7 Oct 16#1030
Just spoke with the live chat and I'm eligible for the offer, now I just need to try and get through to them...
ryansonic
7 Oct 16#1029
1hr 15mins so far for me - I know I said I'll leave till next week and no rush etc, just leaving mobile on loudspeaker whilst working - if I get through I'll confirm how long, what was said etc etc for those still waiting - nearly there
pjmc75
7 Oct 16#1028
interesting outcome I've had
recieved all the emails needed got through on the phone line
checked my details
came back and said i was not eligible because my payment never went through as it was declined ??
so phoned my credit card company of which i had paid for these and they turn round and say that game never even went for a payment , never even tried
So now there will be a email with all my findings attached going to GAMES head office looking for an answer to this
phuqfaze
7 Oct 16#1027
would like to know the outcome of the uncharted issue
anthony69
7 Oct 161#740
Still on hold!....
anthony69 to anthony69
7 Oct 16#1026
Getting ridiculous now, I can feel my left rib cave giving way!. At rhis rate I'll be a pile of bones before they answer.
jgw2010
7 Oct 161#1025
My email stated that it should also come with Uncharted 4, but when it arrived it wasn't. On the phone to their actual customer service to chase this now.
phuqfaze
7 Oct 16#1024
wont affect it mate, just your order number will sort it
Curtis28
7 Oct 16#1023
Currently on hold - anyone know if the fact that I checked out as a guest will affect my eligibility at all? Still received the emails saying ordered, NOW tv code, dispatched, cancelled and refunded though. Also what did people say who got through? Thanks
Curtis28
7 Oct 16#1017
Anybody who has got through - did you get 'thank you for calling' and then put through or a different message? Because I'm just repeatedly hanging up as soon as I hear 'thank you' thinking it's just gonna be the same automated message
ryansonic to Curtis28
7 Oct 16#1018
As soon as you hear the harp music, you're on hold - any other speech message is the unlucky redial again job.
kaisah16 to Curtis28
7 Oct 16#1020
Straight onto hold music, no automated message - i did wonder the same!
Corranga to Curtis28
7 Oct 16#1022
Pretty sure it puts you through to the music etc. from yesterday and not the "thank you for calling GAME..." message
I got through earlier, then stupidly accidentally pressed the button on my headphones and hung up after 10 minutes :disappointed:
Not been able to get through since!
OldSklDavo
7 Oct 161#998
Those who don't qualify for the settlement but were offered the original consolation offer should consider taking it, it's still a very good deal.
wantaps4 to OldSklDavo
7 Oct 16#1004
The 20 pounds off + uncharted deal or something else?
The_Goon to OldSklDavo
7 Oct 16#1021
I agree. It comes to nominally £50 more than the original deal (i.e. C chassis and FIFA) for a Slim and FIFA (this thread isn't really an open deal and so shouldn't count) which isn't bad at all. Can't see Black Friday deals being much cheaper than £230 for the Slim and two games but could well be wrong.
Pacman786
7 Oct 16#1019
Yes it is.
Adam_90
7 Oct 16#1016
I got the deal just waiting for the phone lines to quiet down a bit or to be contacted by Game.
I'd rather pay less of my hard earned cash and have more money to spend on other things I enjoy. Each to their own though.
jackanape
7 Oct 16#1015
Just done. Total time on hold, and the subsequent call, was 89 mins so not too bad as the phone was just sat there.
Checked all my details and payment method then put it through and gave me a new order number. So good luck to everyone else.
phuqfaze
7 Oct 161#1000
Right ive just got through to "mike". Was 2 hour waiting time to get through. He said that this number was for outbound phonecalls only and someone leaked it so if you have to wait so long " its your own fault" as it wasnt meant for incoming calls. He said that everyone thats due the deal WILL be getting contacted and if everyone hasnt been contacted by 12th October they will just extend it. He said everyone WILL get the offer thats entitled to it WITHOUT waiting on this phone line. He said there were only 3 working yesterday and now 5 today.
jackanape to phuqfaze
7 Oct 16#1005
So did you get the deal then?
Personally I'd rather sit on hold for a couple of hours (at no cost to me) than risk waiting for them to call, as I've been on the receiving end of so many GAME screw ups over the last few years I wouldn't trust them to actually have a proper list of all those effected here. Nor would I trust them to honestly offer it to everyone either. So would rather make sure by calling myself.
JF53 to phuqfaze
7 Oct 16#1014
Now that the genie is out of the bottle so to speak you have to think they'd perhaps be better off just sticking up a pre-recorded message explaining their intentions and that all affected customers will be contacted in due course. Then use another number to make the outgoing calls.
That way they can get down to the business of contacting folk in an orderly fashion and not have to field a raft of calls from people who never ordered one to begin with.
Part of me thinks that the intention was to never offer this deal to the masses though and they were only going to offer it to a small minority who continued to 'rock the boat'. But now it's in the public domain their hand has been forced.
Do feel sorry for the poor staff who are having to field all those calls though.
ps. hope you managed to secure yours okay and will enjoy it when it arrives :smiley:
Pacman786
7 Oct 161#1013
I don't find reading lots of comments is a hassle, waiting on phone lines when there's a life to live, is a hassle. I find it hilarious. Why you so bothered anyway? Never got the deal I guess. Pay more live more, spend less time chasing. That's all Adam.
MU678
7 Oct 16#1012
does anyone know how to activate the now tv pass if you dont have an account with them? the site wants me to sign up to a monthly fee
phuqfaze
7 Oct 16#1007
yeh got deal no problem, but he was defo of the attitude of "if you are all thick enough to call for hours on end when you are all going to get it, then more fool you"
keejoonc to phuqfaze
7 Oct 16#1011
It's their fault for handling the settlement this way. Do they really think after what they did people are going to trust them to call everyone who was affected? Personally, I won't be in the country from Thursday next week so I need to get this deal now if I'm going to get it.
kaisah16
7 Oct 16#1010
Currently on hold, have been for 30mins so far. Took about 20mins of calling to get onto hold.
Im also on live chat and about 6th in the queue. Im just going to ask if they have a number for me on my order, as I cannot remember putting one on (checked out as a guest). If they do - then im hanging up and they can call me! If they dont ill ask the advisor if they can add one on so I dont have to wait about.
Im sure all will get the offer, there would be an even bigger outcry if only select people did (who all had the despatch email etc etc). Im not really desperate for a PS4 so dont mind waiting a few extra days, as long as I know they have a number to get me on.
matt5cott
7 Oct 16#1009
This, they probably have a team dedicated to the 12th, why would they give out a seemingly arbitrary "cut off" date.
darrenjtickle
7 Oct 16#1006
Cant order over the online chat have to call the number. Tired this morning!
Curtis28
7 Oct 16#981
Has anybody gotten through? Been calling for the last 20 minutes and keep getting 'thank you for calling Game, normally I would transfer you...' and it's getting quite annoying. Anybody got further than me?
lordy07837 to Curtis28
7 Oct 16#985
I've been calling since 8am this morning and every time I get the automated "thank you for calling GAME" :laughing:
vsz to Curtis28
7 Oct 16#1003
Same. I'm in position 15 in the online chat queue - worth hanging on in there or does it get 'stuck'? Can I order over chat?
AMC89
7 Oct 16#1002
From Games t&cs.
Acceptance of your order and the formation of a contract between you and Us will take place when We send you an email confirming that the products you have ordered are being dispatched to you, unless We have notified you that We do not accept your order
This really should clear up any confusion. If you have not received the dispatch email you are NOT eligible.
Richard_Richard
7 Oct 16#1001
Order went through just after 7pm last night and just had the now tv code emailed.
MU678
7 Oct 16#999
thats insane man. i would just wait for the phone call. there won't be a 'cut off' for this, they have to offer it to those affected.
Wigwam851
7 Oct 16#997
payment taken just now woohoo
lordy07837
7 Oct 16#996
I'm on attempt 156, and I was on hold for almost 5 hours last night and got cut off! I've been comfy for too long!
SG_
7 Oct 16#984
For those that got through to this number around 6-7pm last night then subsequently had confirmation of order mail and the settlement mail, has your order been dispatched
swisstonycfc to SG_
7 Oct 16#995
No dispatch as of yet
keejoonc
7 Oct 16#994
You need to stop trying so hard to suck someone's dick obviously LOL
I didn't even try calling them anymore than 10 mins tops. I guess I just tried at the right time.
MU678
7 Oct 16#993
it took me 100 attempts to get through then 2 hours on hold to place order. get comfy!
Pacman786
7 Oct 16#988
After reading loads of these comments over the last 2 days, I'm so glad I paid £260 for a slim from very, including fifa, £50 reduced on offer, no hassle like hoff, no **** off like hassle. Spend more yet less fuss.
Adam_90 to Pacman786
7 Oct 16#991
I'd rather spend less, even if it's a bit of hassle to receive the order to be honest.
Adam_90 to Pacman786
7 Oct 162#992
Also why are you going to the hassle of reading 'loads' of these comments if it doesn't affect you?
Wigwam851
7 Oct 16#987
and it's still changing the whole order status to 'shipped' when the nowtv code is sent!
deb8z to Wigwam851
7 Oct 16#990
:laughing::laughing:
keejoonc
7 Oct 16#986
Finally got through and on hold now. God knows how long I will have to wait...
lordy07837 to keejoonc
7 Oct 162#989
Did you suck someone's d**k to get on hold? Can't get past the automated message, been trying for 3 and a half hours 
The_Goon
7 Oct 16#978
For anyone who took advantage of the £20 off offer, was there any mention of Uncharted in your order email?
SG_ to The_Goon
7 Oct 161#983
The small print on that mail said Uncharted 4 would be sent separately to the bundle. So don't know if should shown your order email
Wigwam851
7 Oct 161#982
just got the 3 month nowtv code emailed after ordering around 10am
hukdette
7 Oct 16#980
Got to 48 minutes again and had to hang up.
I need to go to work, I'm hoping they'll ring the home phone as I've given my mum as much information as I can so she can sort it for me. I'm going to have to ask my manager if I can occasionally nip in the back to check my phone quickly as I'd hate to miss it. I know we have until the 12th to claim it, but I'd rather it be done and dusted lmao!
SG_
7 Oct 16#979
For those that got through to this number around 6-7pm last night then subsequently had confirmation of order mail and the settlement mail, has your order been dispatched
boodweiser
7 Oct 16#977
Ah right, confusing stuff!
guyclaxton1
7 Oct 16#976
Its no issue, i got loads of coffee and getting loads of work done whilst waiting.
guyclaxton1
7 Oct 16#956
Finnaly got on hold music!!!
phuqfaze to guyclaxton1
7 Oct 16#975
look forward to 2hr plus phone call
deb8z
7 Oct 16#974
Ryan is the scouser :laughing:
SG_
7 Oct 16#973
For those that got through to this number around 6-7pm last night then subsequently had confirmation of order mail and the settlement mail, has your order been dispatched
markvickymax
7 Oct 16#944
I got thru after 42 mins at 5pm last night. the guy was helpful and chatty, respect to him cos no doubt he has had some grumpy callers. seems like a lot of fake calls too, so an extra screening process. to be honest if this hadn't been posted here with the phone number I very much doubt the queues would be half as long. those who qualified got an email. don't waste time unless you have that email. anyone else is lying if they got the deal.
the_hareraiser to markvickymax
7 Oct 16#948
I haven't got an email relating to this settlement but I did get the despatch email, the cancellation email, the £259.99 PS4 w/ free Uncharted email and they took money from my bank account. Am I eligible?!?
Adam_90 to markvickymax
7 Oct 16#949
What email? Can anybody who has called and accepted this offer please confirm receiving an email informing them of this 'settlement' prior to calling?
I think if it hadn't been posted on here the majority of people who are entitled to this would not know about it (me included). My order was cancelled, it's still showing as being shipped I was refunded but I haven't had an email from Game telling me to call.
swisstonycfc to markvickymax
7 Oct 16#972
Was he scouse? i might have been the caller after you lol
Wigwam851
7 Oct 16#971
the dispatched email was sent when the nowtv code was sent, making the whole order show as dispatched. But the following day I was given a tracking number for hermes and told the dispatch label had been printed and the console was on its way
ryansonic
7 Oct 16#970
Firstly they said to me it was hermes, but then said sorry it's DPD. I got a DPD tracking reference as well, but it didn't exist on the DPD website. To cut a long story short, the guy on the phone after I persisted for an answer confirmed the NOW TV email made the order update to dIspatched. Which is why he was confused with one system saying dispatched, but the other saying "awaiting pickup by DPD". The problem he had to begin with was working out why my order was dispatched, yet DPD didn't even take the unit from game for delivery. Hence the software issue they confirmed having.
ExeCuteUK123
7 Oct 162#969
Makes me wanna buy more harp music on amazon
leebyron
7 Oct 16#968
This is pathetic.. Surely there's a better way to offer it than this?
boodweiser
7 Oct 16#967
Im not so sure... After receiving that dispatch email I contacted them for a tracking number which they gave me, and they said it was for DPD, which is only for orders £150 or more, when that didn't work on the DPD website I went back to live chat to confirm and they responded by saying sorry that's a Hermes tracking number, we got confused as "the price of your goods was close to the DPD price". Doesn't sound like any of this was working off the knowledge that it was only for a NOW TV code.
Ribjinns
7 Oct 16#966
Ok calm down; there's been some contradicting information on this thread which I'm sure can be agreed- some say you do need the dispatch, some say they didn't have one and still ordered. I honestly wouldn't have tried if I didn't think I might be eligible; I just wanted to talk to someone to clarify.
MU678
7 Oct 16#965
After over 2 hours on hold i got through!! order placed, confirmation email received along with settlement email! nice chap on the phone as expected, wished him all the best for the coming days.
rams1981
7 Oct 16#964
correct! I'm thankful their systems are **** lol
deb8z
7 Oct 161#963
They always have get out clauses in their terms and conditions,it's the dispatch one where peeps have them over a barrel.
If your original order says shipped or dispatched you're eligible.
Ribjinns
7 Oct 16#950
1hr 37 and counting. I just want to hear for myself if I'm eligible or not; I'm pretty sure once you receive that initial order confirmation, both the seller and consumer have entered a legally binding contract.
The_Goon to Ribjinns
7 Oct 162#957
Fairly sure it's only binding once you receive confirmation of dispatch.
deb8z to Ribjinns
7 Oct 161#958
An order confirmation means nothing,Game are only honouring this now to people who had a dispatch notification for it,the dispatch is the contract.
kaisah16 to Ribjinns
7 Oct 163#962
No, you haven't. Read the T's & C's. you're just wasting everyone's time if you didn't have payment taken/despatch email
ryansonic
7 Oct 161#961
What's funny is the dispatched email we all got was only as a result of the NOW TV email being sent to us all, which then updated the order to dispatched. If their system was good enough, the order wouldn't have fully updated to dispatched based on that now tv email. So luckily for us because of their crap software, we're now having to put up with 3 hours of harp music to seal the deal.
Ribjinns
7 Oct 16#960
I wondered this as well, but according to the Contract Law it's once you've both accepted the offer (i.e receive order confirmation). Still, I need some hope to hold on to =(
jackio1986
7 Oct 161#959
Yup, that's what I'm thinking - dislike the faffing about!
Richard_Richard
7 Oct 161#955
I can confirm I received no email about this offer but I was eligible as payment was taken, the console was shipped (or at least had an email saying that) and later GAME cancelled stating they couldn't fulfil the order. You don't need the latest email to be able to take advantage of this offer.
niceblue
7 Oct 16#954
I got an email yesterday asking me to call this number. I'm not even bothering at the moment. This is silly.
CM52MUZ
7 Oct 161#953
Mine was 'No called ID' too
boodweiser
7 Oct 16#952
Just so you all know
1hr 54 mins, got through, deal honoured, paid by paypal last time but had to pay by card this time. Nice chap I spoke to :smiley:
Elbandito
7 Oct 16#951
I remember vodafone LG g2 deal couple of years ago when they offered xperia z2 instead for 150. I spent 2.5h on hold whilst trying to get to them and the crap songs they played haunted me for next 6 months:(
Emmajaune194
7 Oct 16#936
It won't even let me get put on hold I just keep getting a women saying "welcome to game normally I would..."!! Anyone else having this problem ?
Richardson198421 to Emmajaune194
7 Oct 16#940
Yes I am. After 2 hours in a queue yesterday line disconnected and can't get through now get the above message. I too had call from withheld number which I missed. Do not ring the Game Customer Services number they won't be able to help and will just give the 01276 number.
Tunny1977 to Emmajaune194
7 Oct 16#947
Was on hold yesterday for 30 minutes and got cut off, rang back and was on hold for over 90 minutes and got cut off again. Now just getting 'all our lines are busy' automated message.
Elbandito
7 Oct 16#946
I think it's more likely for Sunderland to win BPL this year rather than him getting a console lol :smile:
1/999999999999 is still more than 0 :wink:
MU678
7 Oct 16#945
im on 2 hours now, should i just hang up?! stuff this!
jackio1986
7 Oct 16#942
I still haven't had my PayPal refunded from last week, I got an order confirmation, a shipping confirmation and then the we're sorry email- I have literally no desire to sit on hold for ages so won't be going for this deal but I do want my money back from last week! It's PayPal, all they need to do is click a button, grrr.
deb8z to jackio1986
7 Oct 16#943
Could you file a Paypal claim instead,item not received :neutral_face:
tawse57
7 Oct 164#941
In other news, UK productivity slips in October as half the nation sits on the phone waiting for Game to answer and the other half watch with wonder.
jackanape
7 Oct 16#939
If you're on hold you'll get the cheesy music and occasional automated voice apologising for the wait etc.
deb8z
7 Oct 16#938
Why don't you register the guest account with them and add your telephone number to it.
Tha_Likely_Lad
7 Oct 16#937
think how much money Game are making from people calling up its well worth the discount they are offering
sattie_c
7 Oct 16#935
finally got through after 2 hours of waiting, been told not eligible as payment failed, so annoyed ! Bloody credit card companies and their security
MU678
7 Oct 161#934
Trust me, I'm on hold. I will be hearing this music in my sleep.
lordy07837
7 Oct 16#929
I've been calling since 8am this morning and I'm still getting the "thank you for calling GAME" automated message
Pristar007 to lordy07837
7 Oct 16#933
Same here, I think people are not actually on hold but are just listening to the silence when she says goodbye.
MU678
7 Oct 16#932
that's my plan if this current call goes wrong. I will email them again. I also don't see how they can have a cut off for this when they obviously know they are in the wrong, and will still be in the wrong to those customers who cannot get through before Wednesday!
jd20202
7 Oct 16#931
I'm in the same boat. Ordered using guest account but can't remember giving them my number.. So I've emailed them telling them my situation and even added my phone number to the email in hope that it gets passed onto the team dealing with this and hopefully they'll call me! Fed up of calling them and waiting now. Already been like 4 hours total. Not calling again.
princesstoots
7 Oct 16#930
Thanks. The one I ignored had a 0845 number so sounds like it wasn't game.
princesstoots
7 Oct 16#904
Could anyone who has had a call from Game let me know what kind of phone number it came from? I didn't answer a call yesterday and now I'm potentially kicking myself! TIA
tawse57 to princesstoots
7 Oct 161#905
That was me. I had deliberately not taken my asthma inhaler all week in preparation for calling you. I had some serious rasping heavy breathing lined up. Next time, don't be so selfish and answer the phone.
gemmad234 to princesstoots
7 Oct 16#928
Mine said 'No caller ID'
ryansonic
7 Oct 16#927
yeah may aswell wait, for now I've emailed their customer service team quoting my original order reference which still says despatched on my game account, and to call me regarding this settlement offer. They seem to email me back within 48hours, if nothing I'll call from Monday or Tuesday onwards before the Wendesday cut off, not waisting time hours on a poor phone line.
MU678
7 Oct 16#926
I will actually cry. I don't think I gave them my number when ordering, nor do I have an account. I did send them a complaint email with my number in though. They should know who i am through my order number?
deb8z
7 Oct 16#871
Reading that I'm not eligible then as mine was click & collect so I never got a dispatch.
JtSinghsation to deb8z
7 Oct 16#900
Mine was a click & collect order too, however I received an email after the initial order with the subject "your order (insert number here) is on its way. Did you get this too?
Dealuks to deb8z
7 Oct 161#925
Mine was also click&collect for The 1tb bundle, spoke to Josh who first stated I am not eligible for this deal as payment failed, I insisted they have taken money from my account and still not refunded,put me on hold , Joshcame back apologised and then said this offer in only for those that ordered the 500gb version and they have no deal to offer for those that ordered 1tb bundle and I need to contact customer services. He said it looks like my order has not been cancelled and the PS 4 has been lost in transit by courier on way to store and I need to raise it with customer services,asked to speak to his manager as it seemed like he was fobbing me off, he refused,asked him why there is no deal for those that spent more money on the 1tb version,refused and just kept stating I need to speak to customer services. Now on hold for 50 minute's trying to get through on the 0208 customer services number..
LT123
7 Oct 161#924
I rang at 8am, on hold for 1hr, finally got through and he said the 3 previous callers were just trying to get a PS4 cheap and in no way qualified for one. He also said the lines closed at 8pm last night, so my 6 hours from 4pm were a waste. Anyway, sorted now. That's if it actually gets delivered. After all this, I never actually wish to look at this sodding Ps4 ever again
MU678
7 Oct 16#922
I'm on 1 hour and 36 mins. Running out of minutes to use!
Fo3 to MU678
7 Oct 16#923
You'll be cut off soon, has happened 6+ times to me. Going to wait for them to call me now.
jackanape
7 Oct 161#921
Finally got through to being on hold. Feels like a minor victory as now the REAL wait begins. No problem though as I'm using the work phone and told my boss what was happening - they were fine with me waiting on hold.
hukdette
7 Oct 16#920
I got to 53 minutes on hold and hung up, I'm not being charged for the hour. On hold again now, so hopefully it might be a bit quicker, I doubt it though.
jonspurs
7 Oct 161#919
Thanks OP. Ordered with a code from Frank - knocked 10% off! Cheers!
Minhaz461
7 Oct 16#906
I know its a settlement offer for those who were unsuccessful last week. But what are the chances of someone trying to call up game and begging them to sell this?!
LT123 to Minhaz461
7 Oct 16#908
No chance. They're fuming you're wasting their time and clogging the phone lines
ryansonic to Minhaz461
7 Oct 16#909
zero I'd say - by the sounds of it legally as they sent despatched notices to us all, we should have received it regardless now of their stock issue. Trying to ring up getting the same deal as a new purchase today they would simply laugh off I would think.
alexanderhunn to Minhaz461
7 Oct 161#912
About as likely as Sunderland winning the Premiership this year
tawse57 to Minhaz461
7 Oct 161#918
Just make sure that you record the begging and then post it up online for us all to hear.
Richard_Richard
7 Oct 16#911
Deb8z - Isn't that why sarahd got denied? She had order confirmation but as they never shipped it then they were never in contract which seems to be where the legal liability is anyway. I hope that isn't the case and you are entitled though :-/
deb8z to Richard_Richard
7 Oct 16#917
Yeah probably,I didn't realise,wish I hadn't wasted all those hours on the phone yesterday,all this could have been avoided if Ryan had said something but as I said he's obviously made a mistake offering it to me but I'm not going to challenge it that he sent me the email offering it to me as I will probably be wasting my time.
EDDS
7 Oct 16#913
Anyone calling atm have any idea of the wait time?
phuqfaze to EDDS
7 Oct 16#916
im at 50mins and counting
tawse57
7 Oct 16#915
:wink:
Yellybelly
7 Oct 16#914
Just to letter people know. I got through to an online chat advisor gave him my order number he was able to tell me I was eligible. Said the offer is available until the 12th also warned me it's very busy and that the wait time might be excessive!! Might be helpful though for those that aren't sure if they are eligible to try online live chat. I choose sales and was cut off said chat not available then tried again and choose after sales support was in a que of 10 took about 30 minutes.
princesstoots
7 Oct 16#910
Apologies. Try again later on today if you want, after my kids go to bed :smirk:
Wigwam851
7 Oct 16#907
hmm typo. noticed it too
tawse57
7 Oct 161#903
In other news, Game places a new slim PS4 on top of Everest and offers it free to the first HotUKDealer who can get to it.
deb8z
7 Oct 16#902
No :disappointed:
Cameron92
7 Oct 16#892
I managed to get 12 to sell on gumtree/facebook for profit in run up to xmas. Cheers OP
phuqfaze to Cameron92
7 Oct 161#894
someones talking some michael fish methinks
david_george_t to Cameron92
7 Oct 16#898
Lol
redbutcher to Cameron92
7 Oct 16#901
Are you here until Thursday and should we try the veal?
jackal11
7 Oct 16#899
From game email: "We acknowledge that you wish to take no further action and will are now treating the matter as concluded." Just doesn't read well that's all.
Richard_Richard
7 Oct 16#886
Deb8z - did you get an email saying the item was shipped? Mine was click & collect too but I had an email saying it was on the way to the store.
Also if you paid by PayPal that's fine, they'll ask what payment method you used. You'll have to make the new payment on a card though.
deb8z to Richard_Richard
7 Oct 16#897
No,mine never went to shipped,that's why I think Ryan cut me off deliberately yesterday as he offered me the new deal,sent me the email then realised it was click & collect so presumably I'm not eligible as it never said shipped and Ryan made a mistake so rather than say anything he cut me off :disappointed:
alexanderhunn
7 Oct 16#895
It's good that they are calling people about it, it's not good that they don't have my number as I didn't supply one for the order...
Back on hold I go
Wigwam851
7 Oct 16#896
what line?
jackal11
7 Oct 16#890
Can't be that serious as the line in their settlement email makes no sense whatsoever. I noticed it when I placed my order and assumed they would change it but obviously not 24 hours later :smirk:
jackal11
7 Oct 16#889
DPD emailed with time slot after they initially confirmed last night they had the package.
I did the order first thing yesterday morning though so if you ordered quite late I expect you missed the cut off so might get the DPD emails today and collection over the weekend or early next week.
The order as shown on Game site states "Free Delivery - 2nd Class Post (2-3 working days) " - no mention of DPD anywhere.
hukdette
7 Oct 16#888
I had to add my card on, for some reason my old account reset so has no order history apart from the PS4, luckily I figured out to add one whilst I'm on hold.
I hope it's not too much longer, I need to get ready for work :disappointed:.
hukdette
7 Oct 16#875
You know those who have to state the last 4 digits of the card, what if you used Paypal?
CM52MUZ to hukdette
7 Oct 16#887
They asked me for my original payment method, I said PayPal.
savemejebas
7 Oct 16#884
For PayPal I'd guess it's the card registered with the PayPal account.
I think I'm in a no-win situation. I ordered, got the dispatched and cancelled emails, but I live in Ireland. I'll be out the cost of the PS$ while on hold!
Bobbytallant to savemejebas
7 Oct 161#885
No if you originally paid with PayPal - you cannot opt for this again (as they would need your PayPal password to process the order, which I am sure you do not want to hand out!).
So they will need to take card info from you, i.e.e for you to just pay with a credit/debit card this time, when you do get to speak to them over the phone.
gemmad234
7 Oct 16#883
Result! Just had a phone call from GAME, offering me the Slim deal! So I'm sure if you are eligible you will be contacted! I've recevied a confirmation email and an email stating i accept their settlement offer and thats the end of the matter! chuffed :smiley:
Wigwam851
7 Oct 16#882
it all sounds rather serious. hats off to whichever legal minded people kept at them to get this deal on the table. I'd given up hope after kicking off for a few days
jackal11
7 Oct 16#838
I now have my DPD time slot so it looks like 'something' is arriving today so the offer seems good so far.
As mentioned previously I will just keep my eye on bank account and make sure it did go out for the correct price.
I know It will be honoured at £149.99 as I have all the emails that state the offer, it will just be annoying if I have to try to get £100 back out of them!
MrMan2011 to jackal11
7 Oct 16#881
did you get emailed with a slot or text? I have neither in my email it said royal mail what did yours say?
Wigwam851
7 Oct 16#880
that's normal for their courier service. They didn't give me any delivery options when I accepted
Wigwam851
7 Oct 16#879
weird. They said to other people it will dispatch Monday for Tuesday delivery...wonder if they take the money Monday. the guy I spoke to said Monday/Tuesday delivery.....
ExeCuteUK123
7 Oct 16#878
Second Email from Game :-
Dear Paul Shearing,
I write this email following our telephone conversation to confirm your acceptance of our settlement offer in respect of the original Playstation bundle offer which you were unable to purchase on 29/09/2016.
As agreed, we have offered, and you have agreed to accept our offer to purchase a new 2016 500GB Playstation 4 Slim with FIFA17 and a new 3 month subscription to Now TV for £149.99 in full and final settlement of this matter. We acknowledge that you wish to take no further action and will are now treating the matter as concluded.
As per our normal procedure you will receive notification via email of your order and delivery expectations.
Should you have any queries surrounding the delivery of your new purchase please do not hesitate to contact Game Retail Ltd. on the following contact details:
We hope you enjoy your new purchase and again please accept our apologies for any inconvenience caused.
Kind Regards,
Michael P
ExeCuteUK123
7 Oct 16#869
Just to update you, I got through just now.
Called 8:02am - On hold till 9:40.
Guy immediately asked for order number(s). Gave them the information, he asked for my address, and last 4 digits of card used to make the order. He asked me to confirm my delivery address from before which is used to dispatch these items. He then stated it was the full and final settlement of this and did I want to proceed. I said yes and gave him different card details as my old card was cancelled.
Said thanks and all done.
Got an email through 5 mins later :-
Here's a quick reminder of what you ordered:
Delivery 1 of 1
Items Qty Price Total
Playstation 4 500GB New Look Console with FIFA 17 & NOW TV Playstation 4 500GB New Look Console with FIFA 17 & NOW TV
Sold and Fulfilled by
3 £149.99 £449.97
Delivery: Free Delivery - 2nd Class Post (2-3 working days) £0.00
Wigwam851 to ExeCuteUK123
7 Oct 16#872
have they taken the money yet? my cards not been debited yet....
phuqfaze to ExeCuteUK123
7 Oct 16#877
delivery 2nd class post
ExeCuteUK123
7 Oct 16#876
Not yet no.
ryansonic
7 Oct 16#873
Well I got to 35mins, someone said something but was all sounding underwater terrible line and hey presto hung up. Another day
Wigwam851 to ryansonic
7 Oct 16#874
still prob get it same time as the rest of us, can't believe I'm now waiting for a possible Tuesday delivery
northerngeezer
7 Oct 16#870
When I got through early yesterday before the rush the guy mentioned that they will only send to the registered address which matched the original order number.
Wigwam851
7 Oct 16#868
same as above plus last 4 digits of card used
deb8z
7 Oct 16#867
Yesterday I was asked name,address,email address,order number,then I was cut off :laughing:
rlskinner
7 Oct 16#855
Finally got through called at 8am took 1.5 hour to get through. Got the PS4 slim 500 gb with FIFA for original order price.
The agent on the phone advised me that they are getting calls from people who are not entitled and they are asking security questions to ensure only people who had the dispatch notice get the offer.
The long queue times are caused by the number of people chancing to get the offer!
***Don't bother unless you had the original offer with dispatch email declined***
notascouser to rlskinner
7 Oct 16#866
What kind of security questions? I'm definitely eligible (just curious)!
hukdette
7 Oct 16#852
I just need to hope I get through before an hour is up otherwise I'll have to hang up :disappointed:.
Wigwam851 to hukdette
7 Oct 16#865
I'd have paid extra to get it tomorrow via hermes
I've waited a week already...wanted to go into a store and collect today!!
hopper_papa_roac
7 Oct 162#864
Its a shift based contact centre they were hiring staff about 6 months ago the job description advised it would be shifts alternating 8-9-10-11-12.
CM52MUZ
7 Oct 16#863
I have just had a phone call from Game to offer me the new bundle for £149.99, I did email customer service a few days ago but didn't try calling. They said it will be dispatched on Monday for delivery Tuesday.
hukdette
7 Oct 16#862
Seems to be the case :stuck_out_tongue:.
ec23
7 Oct 16#850
Being delivered 15:11-16:11 :smiley:
Wigwam851 to ec23
7 Oct 16#861
did you use next day delivery to get DPD delivery? I wasn't offered next day, maybe cause they don't deliver weekends?
jackal11
7 Oct 16#860
Hope so, at this rate they will be paying me to take one off their hands :sunglasses:
KingYip
7 Oct 16#859
That is good. Then you can call them back and claim more money.
hukdette
7 Oct 161#858
I had it for 6/7 hours yesterday, I'm used to it :disappointed:.
KingYip
7 Oct 16#857
What you have no calculated is that probably most are at work earning their money, have their phone on loudest volume, so they are earning money whilst making the call.
hukdette
7 Oct 16#849
Finally on hold!!!!
MU678 to hukdette
7 Oct 16#856
Prepare to lose your sanity listening to his awful music
Dealuks
7 Oct 16#854
Any one ordered The PS4 1tb version from games and received it, spoken to Josh on The number displayed on this forum and been told this offer only applies to people who ordered The 500gb bundle,there is no resolution in place for those who ordered the 1tb bundles
KingYip
7 Oct 16#853
They offered me a £60 gift card which I accepted over the deal for the slim. This is the best you would get I imagine.
jelam
7 Oct 16#851
Rang 143 times since 8am. Hopefully I'll get through to be put on hold some time soon haha..
I know the price will still be alright, just thought an exchange would be worth a try. I get more value and the shop get to sell it as brand new, which it is, so everyone's a winner.
Wigwam851 to smulx
7 Oct 16#842
you can't prove you got it from GAME. otherwise people would get cheap games elsewhere and get full price taking into GAME. Unless it's something only game sell they won't do it without a receipt
hukdette to smulx
7 Oct 16#844
Might be a bit more sealed? Elsewhere will be better :P.
hukdette
7 Oct 161#843
The phone keeps teasing me in delaying the "Thank you for calling Game" message.
Wigwam851
7 Oct 16#840
got it. hour and 10 mins on hold. he said he knew of one person charged 250 by mistake. no store collection. delivery only, will be Monday or Tuesday. got confirmation email but no money taken yet....
abhishekgite
7 Oct 16#839
Guys the only number you should try is the mentioned by OP 01256 784799. If after calling it is put through an automated system (Not on hold) then disconnect and connect again. The only indication that you are on the correct line is when you are straight away queued (On hold with music in background).
I managed to get through 2 times since yesterday. So I guess thats what I learnt so far. Hope it helps :smiley:
smulx
7 Oct 16#834
Just got mine delivered. Anyone know about the exchange policy at Game? If I take in Fifa still in the cellophane and say it's an unwanted gift but I don't have the receipt, will they allow me to exchange it for something else at the full value? Or is my only option to trade it in as a used game?
alexanderhunn to smulx
7 Oct 16#835
Just take it to CEX, trade in value is decent.
BobMass to smulx
7 Oct 16#836
Classed as a trade in I believe, should still be a decent price surely?
Opening post
++++IMPORTANT TO READ++++
To qualify for this deal you will need to have received and email confirming that your bundle has been shipped. If you did not receive this email then you are not eligible so don't waste your time phoning. If you are eligible, do not panic as this offer is valid until the 12th October so you have plenty of time to get in on the deal.
From Games t&cs.
Acceptance of your order and the formation of a contract between you and Us will take place when We send you an email confirming that the products you have ordered are being dispatched to you, unless We have notified you that We do not accept your order
DO NOT CALL THE LINE IF YOU DI NOT RECEIVE A DISPATCH EMAIL
All you need to do is call 01256 784799 and have your original order number and an adviser will be able to process this new deal for you.
You will receive an confirmation email shortly after.
Edit: Guys, this is a "settlement" deal as GAME effed up. I would think this line could get busy so be patient.
Edit2: Props to KingYip for his input.
Also like to add that I have received my dispatch confirmation.
As it seems the lines are slaughtered currently it might be wise to let the dust settle before calling.
*******************************************************
** Please DO NOT request or offer codes **
*******************************************************
Just to clarify to all saying they recieved an email about this offer.
I did NOT recieve an email.
I called the above number and straight away he said are you calling about the PS4 Settlement I said yes,
He took my order number told me about the settlement and sent an email, I agreed then he ordered it and took payment details nothing more.
This offer is valid till 12 OCTOBER. THIS PHONE LINE IS DEDICATED.
fyi when I originally ordered the PS4 i recieved an email stating its cancelled, saying its shipped then free NOWTV and £20 voucher off ps4.
It took me 4 hours but I got through patience guys..
- ryansonic
Quick FYI - You cannot pay with GAME Credit from your GAME wallet on the phone - it's Debit/Credit card only.
-chaywa
- chaywa
Vlid till 12th October < Ryan
- MrMan2011
Top comments
Latest comments (1908)
I don't know if anybody remembers but I got cut off when I was talking to Ryan and I couldn't get back through again.
Thanks for the help peeps :smile: and thank you Game :smile:
didn't think I would get one as just got back from holiday and couldn't ring while I was away.
well chuffed :smiley:
On the annoying side of things was that I didn't get a call so I had to do more chasing, but the guy I spoke to was super nice and after a short while I had my order sorted.
To summarise:
- Ordered 1TB PS4
- Didn't receive dispatch e-mail
- PS4 cancelled 'due to security reasons'
- Bank confirmed they didn't cancel it
- Complained to CEO
- Called the hotline & PS4 due to arrive Tuesday
:smiley:
Joe who answered the phone deserves a beer
Thanks for this thread to the original poster, you have made a lot of people's days.
Is this the correct one :
[email protected]
http://www.game.co.uk/en/m/playstation-4-500gb-console-with-fifa-17-an-extra-dualshock-4-controller-and-now-tv-3-month-pass-1696014
And also game also offer you a choice of game like mafia and Fifa etc....
GAME: Your downloads: The details
I've read about these splitters and from what I understand, the audio quality can be significantly compromised.
I ordered something for £20 from Vax last week. Tracking number provided and given. It turned up but was faulty. I went through to chat immediately who apologised and the lady raised an order for a new more expensive alternative. I got a confirmation Order immediately and the next day was given a tracking number.
Game take note - This is customer service. Not placing an Order then 12 days later you have no idea where the product is an no closer to a refund.
Not had it yet.
It sounds like from what he said that he can't see it been delivered to store but someones had it. The reason I chose to collect is I work full time so no-one is home so why would I get it delivered when no-one is there ?
Ironically UC4 turned up yesterday in the post. I can't believe they send out goods worth £250 and just don't care where its delivered.
The law is Game are responsible for delivery from depot to my hands never mind allowing couriers to do what they want with it.
At least if they can't deliver and it goes back to depot it's not missing.
Couldn't even tell me tracking number or what courier they used.
I'm overseas from this evening for 2.5 weeks so this is rather annoying.
After seeing that some people have had the settlement offer when their C&C order was cancelled, I have emailed the Martin Gibbs email addy and wonder how long to leave it before I chase them up. thanks.
Not ordering a new one till the refunds sorted.
my money took 8 days to go back into my PayPal. if you paid by PayPal just check that it isn't just in your PayPal balance. I had to withdraw the money myself back into my card.
if they took money you're eligible for the deal so hopefully they'll honour it for you. seemingly the deal was supposed to end tonight but at least chase them for you money and try to get the deal.
Normal customer service number: 020 8827 0099
I have not had my refund and I have been assured I have. But I am just worried I have lost my £149 as they haven't proved to me about my initial refund.
Can anyone offer me some help.
Unfortunately my Amp only supports Opitcal SPDIF audio so I really wanted the original model.
If there is anyone in SW London who has a sealed original 500 GB model and would like to swap for a slim, please PM me.
Cheers
On hold so I went out to town. Did shopping, got Petrol, dropped off a hard drive to the pc repair man,went home, ate my tea all while on hold.
After around 1 hour and a half I gave up.
Got a call Tuesday from them though. The guy is off today but will pick up my missing PS4 tomorrow. Ironically a PS4 game has just turned up at home today. Don't know what it is till I get home. Well it'll be either FIFA or UC4
PS4 was ordered on 2nd October, Maybe it is still in transit !
you never know though. I'm speculating.
Would you?
I know you've all got homes and families to go to but... someone that wants a cheap PS4 (and will probably sell it for £86 profit) is in the queue... know your priorities game staff!
Happy :smiley:
Instead of sitting through hours waiting on the line..
Sainsburys offer has come back in stock:
PS4 Slim 500gb with Fifa 17 and Extra Dual Shock Controller- 239 (use £20 voucher for spending over £100 on your first order) SCSEXSVCP
Total = £219
Total = £219
Fantastic customer support.
What 20% discount?
Also I stopped trying after I could not get through. Sent emails to Game Customer Service and CEO. Hopefully they get back in touch on their time and money.
I was on hold about 15 minutes. Went for Mafia 3 instead of PES. I was told it would be here tomorrow delivered by DPD. interestingly on my order confirmation it says Royal Mail 2-3 days. Not fussed either way as I'm not in a rush.
Here's what you do, go to live chat, tell them your order number they'll tell you that you're qualified for the settlement offer, but that you need to call the number to get it. Tell them it wont go through and you've wasted countless hours and you will be pursuing this in court if they do not sort it out. Request for them to contact their Manager, give them your phone number and tell them to tell the hotline team to call you back. I did this, and got a call back within 10 minutes.
After speaking to the guy on the phone, I have found that the FIFA 17 bundle is now out of stock, but they are offering MAFIA III or PES instead, the NOW TV pass is no longer included. Price included 24 hour delivery by DPD (at least for me). The items CAN be delivered to an address that isn't the billing address. The lines are down at the moment, he said they will be back up within the next hour. However he also said that they have a list of people they are calling, and they will try to call you three times, but no more otherwise it is technically harassment. If you've missed three calls from them, your only chance is to call them back. You can keep the NOW TV vouchers that were offered to you before, and the £20 off voucher will still be valid.
Edit: Getting through to the live chat is difficult, but not as difficult as getting through on the phone. However, I would expect that normal customer service will also be able to request a call back, but it has to go via a manager as they're probably the only ones with the Hotline team internal contact info.
Call lasted around 2 hours.
Got a dispatch email straight away but no delivery today. Should hopefully be this week though.
Tempted to sell the FIFA but getting sick of PES and the lack of online players and game modes. Tactics on PES are amazing though so means i am a good player on it. Would take me a long time to learn FIFA and what works.
Anyone else get this? Was it only open till 4pm?
And that's how you become a businessman ladies and gentlemen.
*for legal purposes, not really sold :smiley:
so.... PS4 for sale! :P
No NowTv pass included. Invoice in box states.
"No Bonus Digital Code? Please check your email. Items to follow will be on a separate advice note.
And they only charged me £142.98. Cracking Deal.
Want to thank the OP and everyone else on this thread - if it wasn't for this I wouldn't have got this deal as I completed the order as a guest with no phone number added.
thanks again all :smiley:
When I contact people, I don't pay for the pleasure of doing so. We have something called the internet nowadays. This whole thing is ****.
I suspect that mine may not be delivered by DPD as I ordered it manually and given the order value is below £150, it probably defaulted to Hermes. Stupidly, Game are not even able to provide tracking number. Idiots.
1hr 30 just got through.
Your parcel is being prepared for delivery later today
seriously ?
What the heck is going on?
However, it does get better, this morning, I go to get my Double Sausage and Egg McMuffin without the egg as a meal for £3.78 for my card to be declined - I believe due to the payment not going through it blocked my card yay! Shock horror as I realise I finish work at 4 (originally), but the bank closes at half 4 - I wonder what I'd need to take to the branch to solve my dilemma, so I ring up! As if by a miracle last night, I forgot my telephone banking access code (I didn't even know I was registered to telephone banking) so I need to set a new one, I did so and because I had changed my access code the night before, it was all sorted over the phone!
Now though, I finish at 4 again tomorrow and I need to attempt to talk to Game again :disappointed:.
Thanks OP
The FIFA is a physical copy :smiley:
Ceo [email protected]
Ian thanks for the reply mate, did you get through to them last week thursday or was it today? Also Tish what email did you use? Can you also pm me what number they called you on as I have a missed call today from an 0843 number and I wanna know if it could have been Game gettiing in touch
finally
I guess there's no guarantee it would have allowed me to check out successfully if I changed the quantity though.
That said I did call @8am & got answered within a minute & was promised a call back. I got nowt so called back @12:00 ish.
Won't be shopping from them again. Serious failings in basic customer service
Will be very expensive if on EE with no free minutes.
Perhaps try complaining via emai and email CEO and hope they call you back to resolve.
Anyway just got off webchat and the guy tells me that my order has been shipped but there's no tracking information as it is an item that costs less than £150. Suppose I'll just have to wait and see when it turns up? And wait and see if they'll take any money off me? Lol!?
If you get a message saying it's busy, just hang up and call back and it will eventually go through?
Going to call about 2pm, hopefully most people be at work and Game staff will be off lunches by then.
"Hi you're through to game how can I help you"
"Hi, can I....."
"Hold the line a minute please"
*Click*
Are you serious? What on earth? Has this happened with anyone else?
I believe the despatch email you receive is relating to the now tv code and NOT the console. I contacted live chat today to get my tracking number, which they gave me, and advised it was through DPD. It doesn't recognise the number yet though, so im assuming they haven't actually despatched the console yet. I also got a tracking number like this for my original cancelled console so...
Im sure it will come, but don't trust the "despatch" email as an actual despatch :wink:
Will ask for tracking on webchat.
Anyone had same issue?
got through after 35 mins today and the guy told me they can't help me yet as they think I might have actually received the PS4...... the cheek.
the chap was nice guy though but the drama is still not over.
They're calling me back tomorrow apparently after checking with the warehouse.
I put the wrong address on my card information (updated now) as I've recently moved and I need to change it with my bank (luckily we still own the other house lmao).
I'm not sure what it can be though - it's not my card as payment was taken and refunded immediately, I also have enough in.
He had to take my card number countless times as the line was bad, but it must have gone in right because he managed to put it through.
The only other discrepancy was the phone number on my account (it was my old one so I changed it, but he said it was fine and said it was fine on the phone).
So I have no idea what it is.
I have no idea why he'd think he would get £150-200. On what grounds?
The only reason it'd be worth not accepting their settlement is if you didn't want the bundle in the first place
wow
Thanks to the OP for this info!
Thanks to everyone here to bringing this settlement to light and all the info!
You need to provide an order number, they then scrutinise your order to see if you meet the criteria for the offer (payment taken for the previous order and dispatch e-mail sent) and finally go through a variety of security checks. And they will only ship to the original delivery address.
Edit: did get the emails, Gmail filtered them into spam!
Also in other posts it does say you can use the online chat to find out if you were eligible, however like above if you had ready the original post you would have seen you were not eligible.
Also in other posts it does say you can use the online chat to find out if you were eligible, however like above if you had ready the original post you would have seen you were not eligible.
Also in other posts it does say you can use the online chat to find out if you were eligible, however like above if you had ready the original post you would have seen you were not eligible.
Heads up to anyone else reading this; you need to have had a despatched e-mail to be eligible.
Bunch of ****- absolute ****
I also got £5 for the original order so have £15 altogether.
Was goign to buy another controller and as their price is quite good can now get it for £19.99.
Might wait for the £100 refund to be able to pay for it though :smirk:
Decided to try the hotline one more time and as fate would have it I actually got put in the queue.
1.5 hours later spoke to someone who advised, as I originally suspected, that my refund should have been done through standard customer services!!! The hotline is for orders only - which is what I told the first guy on standard online chat. You couldn't make this up!!!
He was full of apologies and advised my refund would be done in a 'few days' and also he would get some reward points put on my account. We shall see what goes wrong next.......
Stick at it folks, you will get there.
Edit: got that too. Went straight into my spam folder so worth checking yours just in case.
Mark told me that the console is likely to ship Tues/Wed now. Not sure if correct but my order confirmation does show shipping as 'free delivery - 2nd class post' so guessing no DPD upgrade. Correctly showing £149.99 beside my credit card no. though which is a relief!!
Sent them a contact request instead so the ball is in their court now. I'm not wasting any more time chasing them after they've messed up yet again.
Just for reference my invoice says £249.99 everywhere except on the very bottom line where it says £149.99 next to the last 4 digits of the card number.
But it seems as though it doesn't matter what it says as they took the full amount from me anyway.
I previously mentioned they decided to take £249.99 from me even though it shows £149.99 on my invoice.
Got through on online chat and they advised to call the hotline number back. I do not understand why I have to waste 2 more hours of my life getting through to someone on the settlement line when it should be something standard customer services should be able to handle.
Check they haven't overcharged you too! Now to try to get through but the automated voice just advises me to chat online and hangs up - it's unreal!
(Just to add, 1 for me and 1 for a gift, no profiteering here!)
Will check my card later :S
delivery will be DPD as item its over 150 guys ,
Thanks AMC!!!
(hoping to be proved wrong though!)
Called 9.58 all done by 10.28
They advised it was a settlement deal and I wouldnt take legal action if i took the deal
PS4 Slim / fifa / movies 3 months all done and paid and order shows in my game account
Woop woop - thanks to op again
Edit: Yeah so I'm going to try again after 10am and see if that's when it 'activates' but if anyone else gets in hold then please shout up.
Anyone know if they are open/closed today?
Then asked for order number after saying yes to which the voice says customer service is closed today.
So I wonder whether they've taking this time to see who's eligible and possibly ringing us in the coming days?
Doesn't put me on hold now
I wannnnnaaa be on hold :smirk:
another team will process order but won't be dispatched until Monday
You'll probably get it Monday mate
line was well sketchy I got really excited every time there was a hiccup in the music.
I spent an hour in total to Game phone lines today with no luck. What has the total cost come to?
I can't afford to keep ringing up and thus rack up tremendous phone bills. It is not an offer if the savings go on phone bills!
I won't be ringing up again. Game have admitted their fault - now it is up to them to individually ring each customer affected for free and sort the order out. Simple.
Anyone know if I can take this forward to consumer rights?
good luck to everyone else still to get through.
Bless him.
Been 37 mins for me, and I have another 80 mins to play with as I have to go out then. Hopefully gets done.
just got off the phone! i was probably the one after you! nice chap put the order through for me. Glad its over to be honest!
When i ordered, i got a dispatch email immediately after, so i qualify? I want to wait until Monday day time when i am off work to ring up.
Think it will be a quieter time, but dont want to miss out if there is limited stock.
If you get the automated message saying that they can't transfer your call then just hang up and keep trying. I was the same earlier but now on hold and have been for over an hour and a half now...
Will just have to wait and see.
We are unable to ship orders over 1000g outside of the UK, including all hardware orders
Does anyone know what it weighs delivered?
Hopefully it goes through. Thanks anyway OP was worth a try.
It doesn't give me the choice to hold it just says Normally I'd transfer your call bla bla bla and then cuts off...
Order confirmation email received.
Price confirmed as 149.99 several times on phone.
I was!!!! "08/10/2016 CARD PAYMENT TO GAME RETAIL LTD BASING,249.99 GBP, RATE 1.00/GBP ON 06-10-2016 £249.99 "
Obviously I will get this back (or they will get the PS4 back) but worth double checking your accounts.
Well, I shall phone them to see what they say this time.........
I wasted hours for nothing :laughing:
Please can someone who gets through confirm if the lines are open tomorrow?
I didn't even begin to think about how it could be done it was just a simple question, on the off chance someone else had.
It was more in hope due to the fact I'm still gutted I missed out on all the deals.
You shouldn't get so worked up over something so trivial, couldn't be good for your health!
i guess ordering it myself worked :stuck_out_tongue:
Poor Steve from Game.
Live chat last week they said they had to sort through 2500+ oversold PS4s :/
I ordered Thursday morning
Were they still taking orders Friday ?
Wednesday evening and Thursday evening
But it is clear that now so many folk know about the existence of the deal and the dedicated line the small team on the receiving end is woefully understaffed to cope with the sheer influx of calls so perhaps their management need to re-assess how they handle things. Whether that be more staff, to make the offer by e-mail to minimise the amount of man hours or whatever. But right now I can quite easily see the deadline of the 12th (if correct) coming and going with quite a lot of folk unable to get through and feeling rather frustrated. Perhaps GAME will call, perhaps they won't but the number being contacted seems awfully small.
As I say don't take this as a dig at you because without you having raised awareness there'd be a lot more people sitting without a PS4 right now oblivious so kudos for doing so :smiley:
What about this paragraph?
Although We endeavour to give accurate stock availability information on the Site occasionally products you order may not be available. If this happens We will cancel your order, send you an email to confirm the cancellation and any sum debited by Us from your debit/credit card will be refunded in full to the same card.
Going to keep calling and see if I get past the automated message to the music.
To echo the above poster, they did say the regular CS should be able to resolve. Ironically it took longer to get through to the regular number anyway..
I'm now nervously watching my inbox waiting for another cancellation email!!
Mine is being shipped my Hermes according to the guy and should be despatched Monday.
Only email I've gotten so far is order confirmation. I guess despatch email will come Monday!
Also you're only eligible if you got a despatch email. Order confirmation doesn't count :/
The legal issue here is that GAME removed the opportunity for me to purchase it elsewhere by confirming the order was dispatched. As we know everywhere else's stock was flying off the shelves last Friday, and when the cancellation email was received everywhere had sold out by then.
I emailed the CEO (Martyn Gibbs) by way of his Linkedin profile, received a call the next day, was offered the settlement of PS4 slim 500gb, + Fifa17, + Now TV for 3 months, for £149.99. I paid again over the phone and received it today.
Good luck everyone, keep hammering at the door, they are obliged to match or better the original offer as per their own T&Cs and the fact that loss of opportunity to purchase from another retailer was created by them.
Keep calm, do not be abusive, adopt a 'disappointed and upset' approach and hopefully you'll get the same result I did.
Okay that's fine thank you. So firstly, I'm sorry about that, I just had to confirm that you're definitely eligible for the settlement. And two, I understand that it is a busy time and a very long wait, however as you can imagine we are very busy on that line. The line will be open until the 12th, but we do also have advisers dedicated to outbound calling so if you aren't able to get through then you should receive a call from us regarding it anyway
Hopefully this is true!
Real test will be to see if shipping confirmation comes through!
was told that this offer is for people who had payments taken and the original offer of £20 and uncharted still stands for everyone else :disappointed:
"Other retailers aren't doing it so why would GAME?"
It has a question mark at the end and everything. Maybe you were being rhetorical but that doesn't really come over when I'm reading words on a screen. So apologies for the confusion I guess.
You asked why no one else was doing this. But if people didn't get the dispatch email AND get charged then GAME are doing nothing for them. Very did nothing for you because while they did charge you they never said they'd sent you anything - so the difference was the dispatch email from GAME. That's what I put in my first post. Thought it was pretty clear.
I logged into my GAME account and noticed there is something in my basket.
When I checked it was PS4 500GB with FIFA13 and Now TV and it's showing price of £149.99.
I'm not wondering whether the guy screwed up and didn't finish the order? Not sure whether I should try checking out or not...
No, despite 370+ mins (checked mobile allowances) yesterday, I've not been able to get past the standard "Thank you for calling game, we're busy" today which made me wonder whether they were screening inbound calls. Looks like I'll just have to try over the weekend and hope to get through by the 12th. Thanks for the note about Paypal.
However, believe you me unless they have to, no company will voluntarily honour this deal unless the law forces them to do so. Simple as that I'm afraid.
line at the moment is going straight to the recorded busy message annoyingly.
web chat service just gave me the number they refused to comment on anything else.
I paid by PayPal and there wasn't any issue. However, I'm still waiting for order confirmation.
It's the dispatch emails that have forced GAME to make this offer.
Thankfully he rang me back, asked a few questions, order placed, winner winner chicken dinner.
Even though my order says free delivery 2-3 working days - weird
It's been 3 hours since I spoke to them and still no order confirmation....
Ultimately, the annoyance was no greater if you received the dispatch email or not. We were all in the same boat this time last week. I'm happy though that lot's got sorted and GAME are at least getting digged out a little bit. I was never going to buy a PS4 without that deal so I'm not heartbroken but I did build myself up a bit
Winds me up however because it just causes even more annoyance for those (including me), who thought they had the deal first time, missed out, and now again is missing out through absolute zero fault of their own.
I will be ringing up tomorrow, or whenever it dies down, to absolutely slate whoever is on the other end. It wont achieve anything and the guy who cops it doesn't deserve it but It's appalling from GAME.
Also hope they extend the claimed deadline of the 12th, at this rate I can't see myself getting through by then...
The legal issue (and the reason Game have been forced to offer a PS4 to people, not just because they're a good bunch of lads) is that their own terms and conditions state that the contract of sale isn't binding until a dispatch email is received. A large number of us got the dispatch email. Regardless of whether they took payment. The payment isn't the issue here.
The moral part is them taking payment. This has no bearing on their terms and conditions and contract of sale. Morally they should honour the deal, but they're not going to, because they're purely doing ONLY what they need to do to not break consumer law... Which is to sell a PS4 to the people who got the dispatch email.
Its all very frsutraing
I.e. only an order confirmation email + a later cancellation email + a £20 off discount code email ?
I have the above 3 (an order confirmation number essentially), but I never received a dispatch email last week.
On hold with them now so we shall see if I am eligible I guess.
Also hoping that they actually do call like they said they would
Called at 11:49 (straight into that bloody hold music first time of asking)
Answered at 13: 41
Confirmation email at 14:03
Download code for NOW TV at 14:26
Dispatch notification email at 14:34
If you've not received any email yet I wouldn't get too worried. They obviously have a lot to get through.
TBH I could have just waited til next week but I've no idea when I'd find the time to call during the day due to various meetings etc so I wasn't too fussed about holding for nearly 2 hours today. I didn't expect to wait any less than that.
After we worked that out there wasn't any issue so it's probably ok still but just odd that most people are getting their confirmations so soon...
This sucks.
Me and my colleague at work who I sit next to ordered the PS4 last week within 2 mins of each other. Mine actually went through first. He got a despatch email and I didn't. But somehow he's eligible for a the deal and I'm not. Its absolute rubbish is what it is. Never had a problem buying stuff online ever with my card, but "apparently" with this particular order there was one...what an absolute **** show of a company...
Same order confirmation received, same apology email, same inadequate initial discount code offered - beyond that I think we are splitting hairs
Anyway, he took a few security questions and my original order number - job done. Bargainous. And nice to speak to someone with actual customer service skills.
It really is that simple.
You think you're just gonna guess somebody's address, order number and card last four digits?
Parcel just been delivered :sunglasses:
Confirmed that I'm eligible but they do send the order through to the second tier team to make sure everything checks out before approving the order.
They do ask a lot of security questions because a lot of idiots are trying to claim it when they are not eligible.
There is no chance of getting if you don't qualify so don't waste your time, i assume, if you did not order last week.
It is definitely over an hour wait. I believe around one hour mark some people cut off due to charges from landline companies and the ones who hold they jump the queue.
Imagine the rubbish those guys have had to put up with in the last few days.
Also keep getting cut off live chat so I cant confirm they have a number -.-
At first after giving my order number, I was told I was NOT eligible. I then said I have a dispatched email from last week and it's also saying dispatched on my account. I was then asked what emails have I received to date. So I mentioned each one, and as soon as I said I have a dispatched email and it's also showing on my account as dispatched, he could then see it was on my account as dispatched, and I was therefore now eligible.
Order has to go to the original delivery address from last week, same card details, just reconfiming all details, and the mention of two emails being sent shorty (order and settlement confirmation)
Good luck
all good.
recieved all the emails needed got through on the phone line
checked my details
came back and said i was not eligible because my payment never went through as it was declined ??
so phoned my credit card company of which i had paid for these and they turn round and say that game never even went for a payment , never even tried
So now there will be a email with all my findings attached going to GAMES head office looking for an answer to this
I got through earlier, then stupidly accidentally pressed the button on my headphones and hung up after 10 minutes :disappointed:
Not been able to get through since!
I'd rather pay less of my hard earned cash and have more money to spend on other things I enjoy. Each to their own though.
Checked all my details and payment method then put it through and gave me a new order number. So good luck to everyone else.
Personally I'd rather sit on hold for a couple of hours (at no cost to me) than risk waiting for them to call, as I've been on the receiving end of so many GAME screw ups over the last few years I wouldn't trust them to actually have a proper list of all those effected here. Nor would I trust them to honestly offer it to everyone either. So would rather make sure by calling myself.
That way they can get down to the business of contacting folk in an orderly fashion and not have to field a raft of calls from people who never ordered one to begin with.
Part of me thinks that the intention was to never offer this deal to the masses though and they were only going to offer it to a small minority who continued to 'rock the boat'. But now it's in the public domain their hand has been forced.
Do feel sorry for the poor staff who are having to field all those calls though.
ps. hope you managed to secure yours okay and will enjoy it when it arrives :smiley:
Im also on live chat and about 6th in the queue. Im just going to ask if they have a number for me on my order, as I cannot remember putting one on (checked out as a guest). If they do - then im hanging up and they can call me! If they dont ill ask the advisor if they can add one on so I dont have to wait about.
Im sure all will get the offer, there would be an even bigger outcry if only select people did (who all had the despatch email etc etc). Im not really desperate for a PS4 so dont mind waiting a few extra days, as long as I know they have a number to get me on.
Acceptance of your order and the formation of a contract between you and Us will take place when We send you an email confirming that the products you have ordered are being dispatched to you, unless We have notified you that We do not accept your order
This really should clear up any confusion. If you have not received the dispatch email you are NOT eligible.
I didn't even try calling them anymore than 10 mins tops. I guess I just tried at the right time.
I need to go to work, I'm hoping they'll ring the home phone as I've given my mum as much information as I can so she can sort it for me. I'm going to have to ask my manager if I can occasionally nip in the back to check my phone quickly as I'd hate to miss it. I know we have until the 12th to claim it, but I'd rather it be done and dusted lmao!
I think if it hadn't been posted on here the majority of people who are entitled to this would not know about it (me included). My order was cancelled, it's still showing as being shipped I was refunded but I haven't had an email from Game telling me to call.
If your original order says shipped or dispatched you're eligible.
1hr 54 mins, got through, deal honoured, paid by paypal last time but had to pay by card this time. Nice chap I spoke to :smiley:
1/999999999999 is still more than 0 :wink:
Also if you paid by PayPal that's fine, they'll ask what payment method you used. You'll have to make the new payment on a card though.
Back on hold I go
I did the order first thing yesterday morning though so if you ordered quite late I expect you missed the cut off so might get the DPD emails today and collection over the weekend or early next week.
The order as shown on Game site states "Free Delivery - 2nd Class Post (2-3 working days) " - no mention of DPD anywhere.
I hope it's not too much longer, I need to get ready for work :disappointed:.
I think I'm in a no-win situation. I ordered, got the dispatched and cancelled emails, but I live in Ireland. I'll be out the cost of the PS$ while on hold!
So they will need to take card info from you, i.e.e for you to just pay with a credit/debit card this time, when you do get to speak to them over the phone.
As mentioned previously I will just keep my eye on bank account and make sure it did go out for the correct price.
I know It will be honoured at £149.99 as I have all the emails that state the offer, it will just be annoying if I have to try to get £100 back out of them!
Dear Paul Shearing,
I write this email following our telephone conversation to confirm your acceptance of our settlement offer in respect of the original Playstation bundle offer which you were unable to purchase on 29/09/2016.
As agreed, we have offered, and you have agreed to accept our offer to purchase a new 2016 500GB Playstation 4 Slim with FIFA17 and a new 3 month subscription to Now TV for £149.99 in full and final settlement of this matter. We acknowledge that you wish to take no further action and will are now treating the matter as concluded.
As per our normal procedure you will receive notification via email of your order and delivery expectations.
Should you have any queries surrounding the delivery of your new purchase please do not hesitate to contact Game Retail Ltd. on the following contact details:
[email protected]
0208 827 0099
We hope you enjoy your new purchase and again please accept our apologies for any inconvenience caused.
Kind Regards,
Michael P
Called 8:02am - On hold till 9:40.
Guy immediately asked for order number(s). Gave them the information, he asked for my address, and last 4 digits of card used to make the order. He asked me to confirm my delivery address from before which is used to dispatch these items. He then stated it was the full and final settlement of this and did I want to proceed. I said yes and gave him different card details as my old card was cancelled.
Said thanks and all done.
Got an email through 5 mins later :-
Here's a quick reminder of what you ordered:
Delivery 1 of 1
Items Qty Price Total
Playstation 4 500GB New Look Console with FIFA 17 & NOW TV Playstation 4 500GB New Look Console with FIFA 17 & NOW TV
Sold and Fulfilled by
3 £149.99 £449.97
Delivery: Free Delivery - 2nd Class Post (2-3 working days) £0.00
The agent on the phone advised me that they are getting calls from people who are not entitled and they are asking security questions to ensure only people who had the dispatch notice get the offer.
The long queue times are caused by the number of people chancing to get the offer!
***Don't bother unless you had the original offer with dispatch email declined***
I've waited a week already...wanted to go into a store and collect today!!
Seems to be the case :stuck_out_tongue:.
Might be a bit more sealed? Elsewhere will be better :P.
I managed to get through 2 times since yesterday. So I guess thats what I learnt so far. Hope it helps :smiley: