Ok I managed to order 5 pairs of curtains that most likely won't fit any window

Absolutely shocking for a big company like debenhams- I'm in the same boat. Defies all common sense refunding each item individually. Seriously will never order from them again.

Yup i'm still £5 short on my return. Contacted them and they said they'd sort it in 7-10 days

I got lots less refunded will wait till tomorrow then will distribution them.

Yep mine has too... however check it adds up correctly. I bought £32 worth of stuff.. they've only refunded £20

question? debenhams are returning my money in pence. I got 20 transactions like 14p 78p 90 p and staff like that? wtf is this? :confused: Does somebody seen something like that?

​same with mine dribs and drabs but I have full amount back now

I seem to be getting my refund in dribs and drabs! 0.19p at a time for the 10 cushions i ordered for example! They're currently £5 short on what they actually owe me.

Received another email for 2nd order - also cancelled. Looks like all orders will be cancelled. Oh well was worth a try :sunglasses:

lets see if they are back online later this week :wink:

Hello Paul, We are so sorry but unfortunately we have had to cancel your order as the items are no longer available. Please see below for further details. We have immediately processed your refund to the original payment method used. Please note it usually takes 3-5 working days for the banks to credit your account. If you have any questions, or wish to discuss this with a member of our team, please visit our Help/Contact Us page for more information. We’re sorry again for any inconvenience this may have caused you. Thanks, The Debenhams Team

Order cancelled - ahhh well was worth a try! :smiley:

Sorry, think it's cos i replied to someone else initially, and then you replied. Was aiming that at the person who said they were going to complain!

I know and don't expect anything either, just quoted my email excuse.

All cancelled 2 orders 2 text 2 emails

But it was obviously a massive price error. They owe us nothing

Got the email also but status of the order hasn't changed only 1 says "cancelled" rest of them are "order submitted to supplier"

Mine says stock issue . I ordered before 9am.

URGENT UPDATE ON YOUR ORDER!
Planks lol

I got one email today few hours ago. I too placed two orders. just had a text saying one of them cancelled.....don't know about the other one. but the one that has been cancelled was "all fine" and processing yesterday when I phoned. am proper grumpy but will have to suck it up and get over it.

So just spoke to Sev at Debenhams, because I only got the 1 email but placed 2 orders. Looks like my first order has been cancelled for ALL items. But 2nd order is going through as its awaiting dispatch. But I'm guessing I will get an email later today to say that's been cancelled because of the price error. Let's see.....

They didn't say there was no stock, they said it was a pricing error, which it clearly was. We can't really expect them to honour a 99% off glitch. You take the chance, it didn't pay off, move on.

LOL

Would love that, but it's never going to happen!

What Debenhams could do (but surely won't) is offer us all a goodwill gesture of a gift card as compensation for their cock-up and for the waste of our time.

got my email too....sniff :disappointed:

Regarding my order, it's curtains for me. Sadly, I am speaking metaphorically.

I got the email too :disappointed:

Sadly, if you read their online terms and conditions, they can cancel any order until they've notified you it's ready for dispatch from the warehouse.

technical error. cancelled. :disappointed:

​technical bull.....

We have hope lol

maybe I will sound stupid, but they should be ready for mistakes like that. and just can't send sorry emails. because definitely there was some stock.

Received email today cancelling order due to technical error on their website.

I placed two separate orders but just got the one generic cancellation email......

​I don't think that we can do much because is "technical errors "

Generic email with no order number but what if you made more than one order?

I definetly will be if that happens

​can we complain later if it will be like that? :sunglasses:

Just received the same email. I checked out as guest & since yesterday evening it's not letting me track/trace! I'm sure these curtains will be up as normal price on Debenhams website in a couple of days

Same here. Curtain call I guess.

cancelled here too... nevermind thanks anyway OP :disappointed:

Me too :disappointed:

Cancelled today :disappointed: was so excited about some crappy curtains too, I really was thats more sad than the deal not working, need a life !

Same :disappointed: Oh well, it would have been far too good to be true!

waiting for my email to ping now..... :disappointed:

same

Dear Customer,


Thank you for placing your recent order with Debenhams.

 

I regret to inform you we have had to cancel part/all of your order due to a technical error on our website

 

Please allow up to 5 working days for the refund to go back to your original payment card.

 

We apologise sincerely on this occasion for the disappointment caused.

 

Kind Regards,


Debenhams Customers Services

Got the dreaded email.

Funny that it doesn't state an order number, it's just generic wording.

My two orders still say 'submitted to supplier' - not cancelled.

99% off was just too good to be true

Just had the cancellation email and I ordered just one small pair of curtains! Wonder who was responsible for the "technical error"?

Me too

I've just had the exact same email through

1 pair cancelled but 4 pair order submitted to supplier & also same with my couch cushions & tie backs fingers crossed

Dear Customer,

Thank you for placing your recent order with Debenhams.

I regret to inform you we have had to cancel part/all of your order due to a technical error on our website

Please allow up to 5 working days for the refund to go back to your original payment card.

We apologise sincerely on this occasion for the disappointment caused.

Kind Regards,

Debenhams Customers Services

Checked status of order this morning and it says order sent to supplier

OK - until you've had the despatch email, you can't be sure unfortunately. Keep your fingers crossed!

​No, I don't.

​Noooooo

My 'Order Confirmation' email also said delivery by 7th November.

Have you had an 'Order Despathched' email then?

I got email that shuld be delivered by 7. of November

When I log into my Debenhams account it shows in 'my orders', but when I click on "view order details" I get "An error has occurred. Please contact your system administrator"

However, if I put the order number into the tracking page, I get the "order submitted to supplier"

Got a feeling there won't be a happy ending.......:disappointed:

'Order submitted to supplier'
Not sure what this means

Mine is processing but something else I ordered had been dispatched. I think cancellations will follow.

Ah ok, so no dispatch confirmation? Shame. I'm still holding out hope though!

have had an order confirmation with estimated delivery date

​just signed in went to the order and clicked track order, put in the order number and my post code

came up with order sent to supplier :smiley:

Same here, all crossed

​same :disappointed:

Mine's working with email address and order number

Track & trace not working on Debenhams after I put in order number & postcode - happening to anyone else?

So you've actually had a dispatch email?

no SMS no email for me. just money of my account. I am on needless naw. :disappointed: ​

made 2 orders. 1 says created....the other sent to supplier

Sorry should have mentioned I checked out as guest. But managed to track it - 'submitted to supplier' fingers crossed

Me too. Thank you very much OP.:smile:

Ordered earlier and have received confirmation email that they will be delivered - thanks very much.

MINE IS THE SAME NEVER SEEN..... ???ORDER_CONFIRMED_??? BEFORE ON AN ORDER SO NOT LOOKING GOOD I KEEP CHECKING :disappointed:

Ordered 3 different sizes and 4 cushions I received email saying part of my order not available but looks like most going through as it's says only 1 pair not available. Fingers crossed

Thats the status of my order too... i only ordered 2, so i hope it may slip through haha

'Submitted to supplier'... Is that a good sign?!

At bottom of page on debenhams site track order click on it

Well I've not received a cancellation email yet but when I go onto my orders the order is listed but not the individual curtains . Was worth a shot!

go onto your account, my orders, then your latest order will be on the top, click on track order above that section (or view order details beneath the order in question)

Order placed:31 October 2016
Delivery method:???ORDER_CONFIRMED_???

Fingers crossed guys!

Where do you see order update?

Mine says "created", is that good?

Saying submitted to supplier now so fingers crossed.

Me too

i had the large lindon green cancelled

my order status says order submitted to supplier ? so hopefully that's good :smiley:

Just received the email to say they have cancelled only the 1 size I ofdered 4 of. 228x228. The rest say processing so hopefully they go through

really wanted the oak ones :disappointed:

update:
only 1 of my items was cancelled - i presume due to lack of stock.... others haven't been confirmed, but not cancelled either, yet... The larger size was cancelled - i don't know if that helps others anyway.

Mustard & Grey 'Hove Stripe' Lined Pencil Pleat Curtains
1 31/10/2016 10:28 Created
Mustard & Grey 'Hove Stripe' Lined Pencil Pleat Curtains
1 31/10/2016 10:44 Cancelled
Mustard & Grey 'Hove Stripe' Lined Pencil Pleat Curtains
1 31/10/2016 10:28 Created
Mustard & Grey 'Hove Stripe' Lined Pencil Pleat Curtains
1 31/10/2016 10:28 Created
Mustard & Grey 'Hove Stripe' Lined Pencil Pleat Curtains
1 31/10/2016 10:28 Created
Mustard & Grey 'Hove Stripe' Lined Pencil Pleat Curtains
1 31/10/2016 10:28 Created
Mustard & Grey 'Hove Stripe' Lined Pencil Pleat Curtains
1 31/10/2016 10:28 Created

I think demand far outstripped supply and the website was not coping, hence part orders cancelled. There still appears to be the odd item available, the rest being O/S, so I don't think it was their error, just a total clearance sale. I hope!

https://www.debenhams.com/webapp/wcs/stores/servlet/TrackTraceQueryView?storeId=10701&langId=-1&catalogId=10001&krypto=DamZLdlL5H5xgjh9Pe1bbWaZB%2B52fUhdWIAiGwgyQoG1Zm5VTdheQ8ol2f8JcM0pOUEZtdYsHm45YzBGjzghXkBv72cOpA%2BTNhb0iojHbe8%3D#

go on that and it'll tell you what's been cancelled.

These are ok
Update on the rest of your order

Green 'Java' Lined Eyelet Curtains
Montgomery
Green 'Java' Lined Eyelet Curtains
GREEN
116cm width x 137cm drop
Processing
Qty: 1

Green 'Java' Lined Eyelet Curtains
Montgomery
Green 'Java' Lined Eyelet Curtains
GREEN
116cm width x 228cm drop
Processing
Qty: 1

Green 'Java' Lined Eyelet Curtains
Montgomery
Green 'Java' Lined Eyelet Curtains
GREEN
228cm width x 182cm drop
Processing
Qty: 1

Green 'Java' Lined Eyelet Curtains
Montgomery
Green 'Java' Lined Eyelet Curtains
GREEN
228cm width x 228cm drop
Processing
Qty: 1

Natural 'Oak' Lined Eyelet Curtains
Montgomery
Natural 'Oak' Lined Eyelet Curtains
NATURAL
228cm width x 137cm drop
Processing
Qty: 1

Mustard & Grey 'Hove Stripe' Lined Pencil Pleat Curtains
Montgomery
Mustard & Grey 'Hove Stripe' Lined Pencil Pleat Curtains
MUSTARD
167cm width x 228cm drop
Processing
Qty: 1

Mustard & Grey 'Hove Stripe' Lined Pencil Pleat Curtains
Montgomery
Mustard & Grey 'Hove Stripe' Lined Pencil Pleat Curtains
MUSTARD
228cm width x 182cm drop
Processing
Qty: 2

Natural 'Oak' Lined Eyelet Curtains
Montgomery
Natural 'Oak' Lined Eyelet Curtains
NATURAL
116cm width x 228cm drop
Processing
Qty: 1

We are so sorry but unfortunately we were unable to supply all the items you ordered. Please see below for further details. We have immediately processed your refund for the cancelled items to the original payment method used. Please note it usually takes 3-5 working days for the banks to credit your account.
Please see the Order Summary below for an update on the rest of your order.
We’re sorry again for any inconvenience this may have caused you.

When I've had this message from Debs before on similar 'unbelievable deals', they normally work through the order until it's all cancelled so there may be room for optimism as you say. Unlikely, but such a great deal if any of it goes through.

To the people who have had the cancellation texts, has your money been taken?

Had my email only one pair cancelled xxx

Me too

I got the text too, no email either.

Just received a text you say

' We are so sorry, but we've had to cancel part of your order 7***********. Please check your email for more information.

But ive not had an email from them. But there saying PART, so hopefully not all of it

I have already received this text too, it says to check my emails... no email yet :disappointed: It says part of my order is cancelled, so lets see....

Just had the dreaded "we're sorry..." text - I ordered about an hour and three quarters ago...

well they already have token my money, let's see.

Ordered 8 pairs. Can update my student properties if all goes well. Thanks you OP

Systems down now

Sysrems down

orderd 20 pair's for ebay

Me too :smiley: Was panicking thinking they were going to sell out. Ooh well, major bargain (That's even if we get them)

i've ordered 8 pairs but don't know if they'll fit anywhere! :stuck_out_tongue:

Debenhams will be getting confused instore when i return them :stuck_out_tongue:

damn, i panicked and forgot about tcb :disappointed:

dont forget tcb lol

thankx op sorted

it's saying they are unavailable now

These will go great with the £1.99 Wickes curtain poles from a few months back! :innocent:

Why expired? I just placed an order fine

all OOS now,

Brilliant find - five pairs for under £10 delivered!

Ok I managed to order 5 pairs of curtains that most likely won't fit any window

Thanks OP, fab find!

oos

Ordered, £5.77 delivered for 2 pairs :laughing:

I shall await the cancellation email

Thanks ordered 2 x curtains, 4 x cushion covers & 4 x tie backs delivered £7.02

all oos

dammit seen something else i want and i dont want to pay delivery twice! arhhh

Oos

ordered oak style, still stock

Hot misprice. Good look to those of you who have ordered. I can just can't be bothered to order incase they cancel .

Thanks OP, ordered 3 sets as I am unsure of the measurements - hopefully these will be honored....

Hope its honoured x

All sizes oos

Let's hope they honour it. Thanks OP

Thanks just ordered.

Some other designs available i.e montgomery green java if you check curtains & put in price order - worth a try ordering

got the oak ones.....I hope. thanks

Thank you. Lots of other ones really cheap, went for the oak ones. Three pairs and matching cushion covers, just over £10 delivered. You have to be in it to win it :smiley: Cheers op

Good luck! lol :wink:

all sizes oos

always nice to get the week going with a hotukdeal!!!

Seems to be no mistake! Have just ordered a pair at the advertised price. Excellent!

I hate these deals. It's so tricky trying to get an order through and work out if paying for delivery is worth it or to find something you want to bulk the price up before it ends, all in 15 seconds lol
Then it's back for another look without the mental mentality :smiley:

http://www.debenhams.com/webapp/wcs/stores/servlet/prod_10701_10001_33611+15S0461_-1
http://www.debenhams.com/webapp/wcs/stores/servlet/prod_10701_10001_33611+13S0307_-1
other styles available at this discount and more if you check fill more boots

Got 3, thanks op

they are only del u can't click an collect

Matching cushion covers also available for 19p http://www.debenhams.com/webapp/wcs/stores/servlet/prod_10701_10001_33611+16S1153_-1

Oh wow, just ordered two pairs, lets hope they honour it! Great find op

A welly is better, it holds more. Its good for wanging too lol

ordered 10 each lol

THANK YOU GOOD LUCK EVERYONE THAT ORDERED XX

do you wear a boot on your third leg? or maybe a wellie

The colour is what I want but I didn't want eyelet or cushions so I got a nice selection anyway. :smiley:

Had one size not going through, then an error message but then it took me through to payment. As others say, unlikely to be honoured but you have to be in it to win it. Colour is exactly what I'm looking for so fingers crossed and thanks for sharing. :wink:

I've got 3 legs

Filled my boots, thanks op

Says OoS

Not oos

OOS but thanks

ordered thank u

Ordered but waiting for the email to cancel!!

Ordered, thanks! Don't think it'll be honoured, but worth a try.

Whattttttttttttttttt !:confused:

Will receive a text by lunchtime to cancel the order.