O2 customer service is total garbage. Got a Z5 back in 1st October and still having issues with refund.

I've been charged twice at £18 for October and November so total £36, O2 chat initially said i'd receive full amount, but never did, so called via phone today (after failing with O2 chat again) and apparently i'll be receiving only £17.40 as i "used my phone" in October and was charged 60 pence.

So £18 charge because of a 60p charge that i called another phone in order to activate the sim as instructed on this thread by others, did anyone else get charged for this? I did all of this within 10 days, so well within the 14 day cooling off period, so not sure how i got charged £18 or how i got charged 60p considering it was a call to my other phone which is a Three sim done so i could start the phone unlock process, and i would have thought it's from the O2 minutes allowance?

Now have to wait another 10 days to maybe receive £17.40 when i should be getting £36. Pretty annoyed. Is there anyone else who called another phone to activate the O2 sim and initiate their unlock process been charged the £18 rental for that month?

No boxes? :disappointed:

I was a bit quick to throw things away, and ideally I'd like the box it came with now, does anyone have it still lying around? so I can package up and kinda gift to my bro who needs a phone for xmas? he wouldn't mind me just giving it to him straight up but it would nice if I wrapped it and everything :smiley:

Anyone else had these issues?

- Callers unable to hear you clearly (sound like you're far away)
- When on speaker callers complain of echo
- Camera lag is ridiculous (even on manual)
- Data (same SIM on same network from before in Galaxy) cuts out in places it didn't before
- Battery seems to deplete fast... (maybe just used to previous phone or maybe using it more than normal as it's new)

I've now cancelled contract and am returning my Z5 Compact after thoroughly disappointing couple of days with it. Didn't meet my expectations.

Back to the drawing board...


Still can't fault the deal (bargain price) although I had a massive argument with the Retentions department after I'd paid off the phone (£168) because they insisted that the airtime agreement had to have 30days notice to be cancelled.

I was under the impression I had 14days to cancel it but they told me if I did this I would have to return the phone too...

Had to agree to pay for first months £18 airtime... very annoyed as I was abroad and didn't have access to the contract details - it's a moot point now as getting completely refunded as returning the phone but be careful with this.

Takes up to 72hours once the O2 website recognises your IMEI which took 24hours for me. i got the code emailed in 48hours though so a day quicker than expected.

Ordered this on Monday, it's a nice phone but after setting it up I discovered the headphone socket was faulty. It was only playing through one ear, when I moved the jack around it would go into stereo but any slight movement and it went back to one ear. It was still on lollipop so couldn't have been the fault caused by the marshmallow update. I arranged for a replacement and after o2 messed the replacement order up a couple of times, which involved me having to contact them to sort it out, they managed to make another mistake and sent me a Z5 instead of a Z5 compact! Now I can't make my mind up whether to keep it or not....

E5823

​There are lots of complaints on forums about this, and various ebay sellers selling a replacement headphones jack. It's definitely a hardware fault as well as you can force the headphones to connect by pushing the headphone jack over. I'm sending it back, shame because the form factor is exactly what I want. I'll hold out for another 4.7" phone ~£200 mark

It's not a hardware fault.

My Z5c has problem detecting certain headphones/earphones. The earphones icon will pop on notification bar on the top but disappears quickly. It's basically hit and miss. Just have to keep unplugging/plugging it in until it detects it.

What I done is downgraded back to Lollipop and the 3.5mm port works perfect 100%!

It's the Android OS v6.0 which is buggy. Google has done some update to the audio part of the OS. So manufactures like Sony, SAMSUNG, Nextbit are having issues with audio playback via 3.5mm on Android v6.0.

I have the echo when making calls fault on my Z5c handset, will contact O2 tomorrow to see what they suggest.

https://talk.sonymobile.com/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Sony-Xperia-Z5-Compact-has-an-echo-when-making-calls/td-p/1058981

If it was a common fault, i think there'd be hundreds of complaints and videos online highlighting the problem, i think it could be a bad batch of phones rather than all Z5's being affected.

Is your phone the Z5 or the Z5 compact? Have you updated the OS? I know you mentioned the jack flex may be causing the problem, but the phone buttons could just as easily be causing it due to software issues, so an update might fix it? When i started my phone up, there was OS update after update with multiple restarts and eventually i was fully updated, maybe worth a try before you return it.

Also, if you want to check the batch number, it's on the label inside the sim port can be pulled out like so:
http://support.sonymobile.com/global-en/xperiaz5premium/userguide/Imei-number/
Batch example would be: 15W39

Works fine on lollipop, it's the android marshmallow update.

​It was fine and then it wasn't, if I leave it untouched then it seems to work but if I put it in my pocket then it disconnects frequently as the headphones jack flexes, tried. Different headphones and the same issue :-/ I fear that if you don't have the issue now you will in the future as it seems to be a poorly constructed headphone port

Is yours the Z5 or the Z5 Compact? What is the problem, is it that the audio comes out from the speaker even when the headphones are plugged in?

Fortunately mine seems to work fine. It could be specific batches with the problem otherwise there'd be thousands experiencing the problem.

Received the phone yesterday, problem with headphone jack became apparent immediately, spent 30 minutes on hold to return the phone :-/ Turns out this is a known fault with Sony Z5's and I'm not going to take the risk of it failing later on when I can't return it for free so I'm going to find another phone. Shame it seemed like a great deal!

​They charged Me twice like that for a full price,then You have to call the bank and sort things out Yourself. :neutral_face:

I have 2 phones bought this way and they ALWAYS charged Me double for the phone even though I contacted CS and told them that I'm paying off the phone and canceling airtime. Then You have a problem with Your bank account and have to sort it out yourself.

​keep an eye out as comes in and out of stock

Shame you were late LOL

Thanks but this is now OOS.

By the way I'd recommend this for Z5/Compact owners;
http://www.handtec.co.uk/sony-uch20-qualcomm-2-0-quick-charger-uk-mains-adapter-black-1298-5944.html?gclid=Cj0KEQjw7Ne_BRDRmP2ojKfzv98BEiQAPuqPydHodILNQAahMV3y_l-wbX0VNTkNDGPqHxMPrsDHwiUaAl6d8P8HAQ

Sorry wrong one here you go;
http://www.ebay.co.uk/itm/Unlock-Code-O2-UK-For-All-Sony-Xperia-Z5-Compact-E5803-Z5-Premium-/112013195003?hash=item1a1481b6fb:g:7xEAAOSw3mpXM3T1

Thanks, but it says Z5 range currently not supported :disappointed:

Here you go...
http://www.ebay.co.uk/itm/Unlocking-Unlock-Code-O2-UK-For-All-Sony-Xperia-Z-Z1-Z2-Z3-Compact-All-/321975045037?hash=item4af7354bad:g:C9kAAOSwYIhWlkN8

Was that via eBay? Got a link to the item please?

Taken the plunge and gone for the Yellow. Read reviews of Xperia X Compact which is glossy (like first Xbox One). Many people reported faint scratches on the back even though they looked after it.

I rather take my chances with the Z5C and for that price (£179 for PAYG). Well yellow should be striking when walking around with it. Might get attention of some women haha or men thinking I'm gay.

Gave that a try along with other variations, unfortunately it didn't work, IMEI still not showing via the app or website. Did you try this soon after receiving your phone (within hours), or did you try it the following day?

I made a 20 second call, sent 1 text and removed the sim card, restarted and replaced again. My o2 app now recognises the imei of the phone and I submitted an unlock request.

I should have read this sooner. Just called o2, paid off the phone and cancelled the tariff. Was told that the sim would be deactivated within 24 hrs.

Then spoke to a lady in CS who said the sim needs to be in the phone for at least 24hrs before being registered. Just done this now, hopefully it will register!

Anyone unlocked there phone yet? How long does it take before you can actually access the unlock section of the O2 site? Every time i click it i get the message "This information is not available at the moment. please try again later" (O2 sim inserted).

Too girly for me.
Might just take the X Compact £15 a month. White or Blue :smile:

White is so Z3. Only one colour left in stock to have an opinion on - yellow.



For this price I'd be happy even with the yellow. A case is always an option to protect the phone and your eyes.

Stupid colours black or yellow. What happened to white?

Anyone recommend a nice slim case for this phone?

Be wary of the advice about cancelling the device plan and the airtime is automatically cancelled. On my account I saw a new notice (I have settled previous refresh accounts early and not had to pay the airtime anymore).

"You don’t have any Device Plan payments to make.
If you want to pay more than your monthly repayment, or settle your remaining balance, call 202 from an O2 mobile or 0344 8090202 from a landline, or visit an O2 store. Extra payments will reduce the monthly cost of your Device Plan, but won’t shorten the length of your contract."

Yep - very weird. Just refreshed my browser and yellow is back in stock for me too. Websites, eh!?

Yellow still shows to me as in stock.

was a good deal for a saving around £30_40 kwid but I'm sure there will be more coming up

Both colours now showing OOS to me

Having problems with my order :neutral_face: Anyone received there's today (Friday)?

Ordered yesterday (29th) 10pm, when i entered my email it told me it was registered already and i should log in as i had an O2 account years ago not any more though, so i did so and order went through, and i was supposed to receive it today, but i didn't, and now the live chat person is stating that apparently because i logged in the system thought i want to port over my old (currently with Three) phone number and that's why apparently i've been put through credit check which may delay things.

He's advised me to cancel and repurchase and set up a new account with a new email address; does that sound normal? Sounds weird to me that i can't buy a new phone and plan using my old O2 account email (Gmail) address?

Think i'll wait a few days and see what happens, doubt i'll get anything during the weekend as they charge extra for that, not sure i'll get anything next week, very poor on O2's part in keeping me updated on the progress of my order.

Update: Received text from O2 telling me my phone is on the way and will be with me Monday. Turns out O2 live chat is completely useless and i was given bad and incorrect advice, luckily i did not take that livechat guys advice as i could have ended up with two credit checks in a row. Anyway, looking forward to the phone, hoping it's in new-ish condition as the description on O2 states.

Does anybody know: Will this "trick" of buying the phone then cancelling the airtime contract, still work if you buy the phone upfront (other than the obvious downside that it works out a bit more expensive...)?

Do you need to be an O2 customer to get phones via O2 Refresh?

The black one looks to be out of stock now. Although, weirdly, it seemed to "come back in stock" once or twice simply be refreshing the page...?

These are not new, but almost as good as...

"Perfect phones look like they've hardly spent any time out of the box.

They're like brand new phones, just not in their original box. They won't have blemishes of any shape or size. We security wipe the data and install the latest operating system. And you'll get a 12 month warranty to put your mind at ease. "

https://www.o2.co.uk/shop/like-new

What condition is this in. It says perfect. Does that mean brand new?

​i sense racism here

Mines in store for collection, will give it a try before purchasing unlock code

Ordered one, thanks.

Quality Sony phone - it definitely won't explode like cheap Korean crap that is Sam-chong...

​csn you not get rid of this

​I would say if you can get the p9 for £212 it's a much better phone, really well built too.

It's not currently, but it keeps coming back into stock at £212, so was tempted if it's worth it over this. The benefits of this one are that the software is better and it's slightly more compact, but I don't know which in practice is better.

Too bad. This is the reason I will never buy from O2 again, I bought a Sony Compact Z1 from them ... Excellent phone but the locked BL means I'm stuck on old software.

where is the p9 in stock for this price?

Great sized phones but build quality, washed out screens and headphone volumes have ALWAYS been issues for me on Sony phones.

Thanks for posting.

A Tesco mobile SIM will work in this without unlocking?

Nice phone for under £180. Great size and nice build

Great reviews for this phone if you're after something compact size.

http://www.expertreviews.co.uk/sony/sony-xperia-z5-compact

http://www.techradar.com/reviews/phones/mobile-phones/sony-xperia-z5-compact-1303154/review

Ordered z5! Thanks op

No o2 are very good just say you bought it for phone they say OK what's your card details that's it

what are o2 like when calling up to cancel the airtime? I'm very tempted but can't be arsed with chatting to a CS rep for 20 mins who's trying to prevent me from cancelling and offering me other sorts of carp.

watch YouTube videos . I had z3 was good im.giesidng z5 is better

how is the build quality for the z5 compact? Is it laggy like other sony phones as well?
have been looking at it since it was released but I remember it costing almost £500 when it was released some half a year ago?

I have the Z3 compact - best phone I ever had, and I've had quite a few.
Love the dedicate camera button. Also,I really like the Sony software apps, e.g. music and news.
I will get another Sony Xperia when I upgrade, possibly to a bigger screen

It's a bargain for 168 free unlock aswell

Are you sure they didn't remove your "charger"!

​I rate my p8 as better than my wifes z3c. z3c is waterproof, smaller sized, with better battery life. p8 is larger, better and brighter screen, faster, and takes way better photos and videos. I imagine the p9 and the z5c will both be small upgrades.

​lol

How do I find this?

z5 for £232. To get this tariff select the 1gb £18 with £39.99 upfront

stay away from sony phones, they have pathetic cameras! especially with respect to shutter lag and night pictures, this comming from a z3 compact owner :disappointed:

I J got one from giffgaff and they remove the charger from the box by orddr of o2, and in this case its the uch 10 quick charger

Fyi incase o2 do it.

The O2 version of the phone has a permanently locked bootloader - you're stuck with Sony firmware only

It's taken me a while to realise, but none of these are n new phones.
Good deal for those looking for second hand phones with limited warranty.

I've got a z3c sat in a draw, been used for about 10 minutes. Think I should perhaps sell it. Not sure if this is worth the update though?

Have gone for the pay as you go for the extra 12 quid, thanks o.p

You lose low light camera code, although from the before and after shots I've seen it doesn't make much difference. I've been using a custom ROM on mine for the last year and am very happy with the results, especially compared to stock, and you're able to backup your DRM keys anyway in case you ever wanted to revert.

for the Z5 I am getting £259.99 up front?? Help!

I have recently done one of these deals, can i do another one?

is it free to unlock the pay as you go version?

Voted hot and very tempted but not enough to go through the cancellation / unlock process.

Pay As You Go customers
If you're on Pay As You Go, your O2 phone can be unlocked 12 months after you bought it. It’ll cost you £15, which we'll deduct from your airtime balance. This policy might vary depending on which phone you’ve bought.

Seems like a lot of hassle just to save£12

Thats no loss, Ive already tried the developer version on the Z3 and I wont be updating when the official launch comes, its terrible.

Will this work on GiffGaff without unlocking?

Does anyone have an opinion on whether to go for this or the Huawei P9 please?

I thought Sony's DRM does bad things to custom ROMs.

..that's true if you only stick to stock ROMs, but if you root then it'll be a very different story.

Yeah. I'll upgrade my Z2 for an X 64gb. No less

​Thanks, but I was looking at the PAYG option (here, have your exclamation marks back !!)

This looks like a good price.

I currently have the Z3 compact and very happy with it. I looked at the Z5c before I bought it, it seems like the Z5c is mainly just a Z3c with a fingerprint sensor (which is a bit hit and miss).

At this price it seems a good buy.

My wife has an O2 Pay Monthly tariff ie not payg. If I buy the phone in my name on Payg for £179.99 does anyone know if she can get it unlocked immediately? Essentially then can someone on an o2 monthly contract get any O2 phone unlocked? Many thanks for any help.

get these after you get Z5 compact
http://www.hotukdeals.com/deals/mastercard-android-pay-free-tfl-travel-caff-nero-coffee-4-mondays-october-2016-2519233

Are these locked to O2?

I'd love this on payg but can only use EE ☹️

Thanks, in the meantime I webchatted with them and they said the handsets will be locked for a minimum of 12 months

on pay as u go , your phone can only be unlocked by them after 12 months. If you are not on o2 this can be a pain. Great deal though, heat added

Website keeps crashing

Can someone tell meow o cancel he sim tariff? And how easy to unlock?

You need to call O2 for both, they will cancel the airtime once you have the phone and unlock it. Have a look at some of the other O2 refresh deals on here, there are some detailed step by step guides to cancelling and unlocking.
Also be aware of the risks with this, O2 will most likely try and take the full contract cost out of your bank after you cancel which you'll need to claw back off them. If you cancel the DD to avoid this then you will run the danger of getting your credit score damaged.

that seems a good price. was waiting for an se iPhone around this price. any deals on the new compsct x range