Hah, Eclipse Computers. I ordered a harddrive from them once - they took my money, never shipped the drive, and ignored any emails I sent them about it. They also signed me up to their spam list, and wouldn't honour my request to unsubscribe. So, for the last six or seven years, whenever a website's asked me for an email address, I've always given [email protected] . I hope it's wasted plenty of their time and helped them to miss out on lots of sales.
Gort1951
17 Sep 165#28
Have not heard that name in ages.
I ordered a motherboard from eclipse computers that was faulty. I kept phoning them, sent them letters, they were rude and I had the phone slammed down on me. This was after sending back the faulty motherboard with the rma no.
That dragged on for weeks.
I ended up taking them to court. They never turned up and I won the case. A cheque was then sent to me a few days later. No letter of apology, just the cheque in the envelope (2nd class stamp)
They had to pay court costs.
Stay away because their customer service does not exist.
I would love a set up like this, but you have me worried now. Would it still be noisy with a liquid cooling setup? I appreciate there are still fans involved, but I would expect to be able to run them at a lower speed and therefore have it quieter.
Picard123
18 Sep 161#51
You're way off on that one. Even as a customer you have to specifically give consent (the relevant law is the Data Protection Act 1988). That's why on a lot of order pages (well, those that are legally compliant), you have tick boxes for marketing emails which you can opt in or opt out of during the ordering process.
That's a correct summary of the law. Make a complaint about them to the ICO if you're still unhappy. They have enforcement powers.
alltaken123
18 Sep 161#50
^^^^^ Doesn't have an affiliation with Eclipse :laughing:
New2Deals
18 Sep 16#49
Hardly seems worth it, but you did it anyway? Your concept of what seems worthwhile is messed up since you claim not to have bothered even trying to phone them to resolve the issue, in fact your response was to go out of your way to cause harm to their business.
I simply pointed out that you have no way of knowing if they got your emails. Why would I apologise for a business I'm not involved in? You've made no attempt to get to the facts of the matter, how should I know what's going on? This behavior could be considered harassment:
It's also questionable if you are presenting yourself as this business when interacting with other sites.
Gort1951
17 Sep 165#28
Have not heard that name in ages.
I ordered a motherboard from eclipse computers that was faulty. I kept phoning them, sent them letters, they were rude and I had the phone slammed down on me. This was after sending back the faulty motherboard with the rma no.
That dragged on for weeks.
I ended up taking them to court. They never turned up and I won the case. A cheque was then sent to me a few days later. No letter of apology, just the cheque in the envelope (2nd class stamp)
They had to pay court costs.
Stay away because their customer service does not exist.
bogglesmith2 to Gort1951
18 Sep 161#48
Good on you for taking them to the small claims court. Some of these companies think they can screw over their customers with indemnity.
alltaken123
17 Sep 162#47
Why bother? Ignore works a treat and saves your blood pressure.
dxx
17 Sep 161#46
Well, I imagine you must feel very proud of yourself for thinking up that little zinger. Sick burn or what, yeah?
Anyway, it hardly seems worth engaging with you since you're clearly just a sycophantic apologist (the way that you accepted no wrong-doing on their part and had to resort to insults and untruths in your replies gives you away), but I actually meant the last point that you made. Can you show me which law you think I've violated?
alltaken123
17 Sep 16#45
Compressed air is great for this style of case.
Jonj1611
17 Sep 16#44
It does look a visually excellent case but I struggle enough with a case with dust filters, god knows how this thing will do a few days/weeks/months in.
Picard123
16 Sep 161#17
Looks pretty interesting. Obviously, not the best acoustically but it's good to see case manufacturers doing something different from a visual design standpoint.
scotia2 to Picard123
16 Sep 162#20
2 random pipes at the bottom going nowhere... definitely "for illustration purposes only"...
fishmaster to Picard123
17 Sep 161#33
in-Win that's where you need to look if you want to see different, such as the In-Win H Tower, InWin H-Frame, In-Win D Frame they make this tower look pedestrian.
jasee to Picard123
17 Sep 16#43
It'll look nice after a year or two's dust has coated everything in sight :wink:
Jonj1611
17 Sep 16#42
No I didn't.
This is what Picard123 asked :-
Picard123
This looks like some mad scientist's contraption!
Anyone know what that digital monitoring screen is at 3:20 in the video?https://youtu.be/NhhS7yAmWKo?t=199
To which I gave a link to the LCD display that was in the youtube video. In fact its in the youtube video description as its the same person who made the youtube video.
You then said That's not the same machine, to which point I said They didn't ask about the machine they asked about the LCD display which as you can see above thats what they were asking about.
So how did I misquote you?
OR
Are you saying I misquoted originally and you are thanking me for correcting the misquote?
Could mean both things I guess.
alltaken123
17 Sep 16#41
I'm not looking for a case right now, looks interesting. Thank you to everyone for warning me to steer clear of ECLIPSE - i'll be letting everyone I know to do the same.
ddaann_99
17 Sep 161#40
I've always wanted to be able to see all the dust gathering in every corner of my PC.
SPRR0W
17 Sep 16#39
Don't buy from Eclipse pay the extra somewhere else.
RexNoctis
17 Sep 161#38
Those two pipes are for filling / draining the system.
darthvader666uk
17 Sep 16#37
i love the look of this case, how is it with dust as its pretty open?
carsick77
17 Sep 16#36
this looks like a great case. Won't buy now but will certainly look to purchase for my next build! heat!
Yes. I have inno3d 1070, right now, plenty of space
RedRain
17 Sep 16#31
yay i can see all the dust now
bobbler
17 Sep 16#30
You mean the two drains? Not for illustration purposes but it is fairly standard when building a custom watercooling loop to add a drain at the lowest point you can, in this particular loop with a vertical mounted res alongside the radiator it would be needed
Vistrix
17 Sep 16#29
Wanted this case after my mate showed me it.
Would take some planning to get this looking good. Awesome price!
Jonj1611
17 Sep 162#27
Thanks but they didn't ask about the machine, they were asking what the LCD display is.
They can contact you but they are not allowed to send any form of marketing with out explicit consent.
B2b has different laws but b2c is very strict.
Sorry for the long quote I'm using my mobile :smiley:
Divine51
16 Sep 162#19
I'd pay the extra and get it from Amazon to be honest!
Eclipse aren't great from my experience
dezontk
16 Sep 162#3
Wish it wasn't open frame and had panels all the way around.
Halfmad to dezontk
16 Sep 16#16
You'd be surprised how many people buy it thinking it is..
New2Deals
16 Sep 16#15
Which part? If you mean your communications issues this is a pretty good example.
dxx
16 Sep 16#14
Cite?
New2Deals
16 Sep 16#13
I think the law states that they can contact you if you are a customer, which you were. They are legally obligated to stop sending you emails when you request it. I suggested a method other than email since it's clearly not working for you. For all you know you are marked as SPAM in their system and they're simply not seeing your emails. Communication does not seem to be your strong point. And you've posted here that you spent time signing them up for things they've no relation to and hoped to have a negative impact on their sales. This is actually illegal.
dxx
16 Sep 161#12
They're legally allowed to send me marketing emails if they have my explicit consent, and they are legally obliged to stop sending me their marketing emails if I revoke permission. They didn't.
And no, I stuck with emailing them, which is the communication method with which they were quite happy to engage, until I started asking for my money back. Do you think they would have suddenly started honouring their legal obligations if I'd used an alternative means to communicate with them? Do you think I should have to?
On a side not if you want to use and all in one liquid cooler you need the AIO brackets which you can get for 12 to 15 quid on scan and not the 30 to 40 quid other places charge.
s1m0n1980
16 Sep 161#9
Only downside I found was the pice raiser cable for the GPU it seems to be a common fault as they bend it for packaging. They replaced it without issues. It's an amazing case . Big but nice. I call it computer porn as my computer is. NOw naked :smiley:
New2Deals
16 Sep 16#8
If you are a customer they're allowed legally to send you marketing emails. Did you try phoning them?
dxx
16 Sep 1622#7
Hah, Eclipse Computers. I ordered a harddrive from them once - they took my money, never shipped the drive, and ignored any emails I sent them about it. They also signed me up to their spam list, and wouldn't honour my request to unsubscribe. So, for the last six or seven years, whenever a website's asked me for an email address, I've always given [email protected] . I hope it's wasted plenty of their time and helped them to miss out on lots of sales.
mrcyco
16 Sep 16#5
sorry 4p more expensive
New2Deals to mrcyco
16 Sep 16#6
Yeah, the Eclipse price is literally the lowest we found, not that there's much in it
mrcyco
16 Sep 16#4
same price on amazon
s1m0n1980
16 Sep 162#1
Got one of these and they are good. Mainly for pc enthusiasts but fun to build.
New2Deals to s1m0n1980
16 Sep 16#2
Got strong armed into doing a build for a friend, they insisted on this case, I've heard nothing but good things about it from a quality perspective.
Opening post
http://www.thermaltake.com/products-model.aspx?id=C_00002732
https://youtu.be/VS6PJ49SpC8
Top comments
I ordered a motherboard from eclipse computers that was faulty. I kept phoning them, sent them letters, they were rude and I had the phone slammed down on me. This was after sending back the faulty motherboard with the rma no.
That dragged on for weeks.
I ended up taking them to court. They never turned up and I won the case. A cheque was then sent to me a few days later. No letter of apology, just the cheque in the envelope (2nd class stamp)
They had to pay court costs.
Stay away because their customer service does not exist.
Have one, best case ever
Latest comments (52)
That's a correct summary of the law. Make a complaint about them to the ICO if you're still unhappy. They have enforcement powers.
I simply pointed out that you have no way of knowing if they got your emails. Why would I apologise for a business I'm not involved in? You've made no attempt to get to the facts of the matter, how should I know what's going on? This behavior could be considered harassment:
https://www.cybersmile.org/advice-help/category/cyberbullying-and-the-law
It's also questionable if you are presenting yourself as this business when interacting with other sites.
I ordered a motherboard from eclipse computers that was faulty. I kept phoning them, sent them letters, they were rude and I had the phone slammed down on me. This was after sending back the faulty motherboard with the rma no.
That dragged on for weeks.
I ended up taking them to court. They never turned up and I won the case. A cheque was then sent to me a few days later. No letter of apology, just the cheque in the envelope (2nd class stamp)
They had to pay court costs.
Stay away because their customer service does not exist.
Anyway, it hardly seems worth engaging with you since you're clearly just a sycophantic apologist (the way that you accepted no wrong-doing on their part and had to resort to insults and untruths in your replies gives you away), but I actually meant the last point that you made. Can you show me which law you think I've violated?
This is what Picard123 asked :-
Picard123
This looks like some mad scientist's contraption!
Anyone know what that digital monitoring screen is at 3:20 in the video?https://youtu.be/NhhS7yAmWKo?t=199
To which I gave a link to the LCD display that was in the youtube video. In fact its in the youtube video description as its the same person who made the youtube video.
You then said That's not the same machine, to which point I said They didn't ask about the machine they asked about the LCD display which as you can see above thats what they were asking about.
So how did I misquote you?
OR
Are you saying I misquoted originally and you are thanking me for correcting the misquote?
Could mean both things I guess.
Would take some planning to get this looking good. Awesome price!
Anyone know what that digital monitoring screen is at 3:20 in the video?
https://youtu.be/NhhS7yAmWKo?t=199
B2b has different laws but b2c is very strict.
Sorry for the long quote I'm using my mobile :smiley:
Eclipse aren't great from my experience
And no, I stuck with emailing them, which is the communication method with which they were quite happy to engage, until I started asking for my money back. Do you think they would have suddenly started honouring their legal obligations if I'd used an alternative means to communicate with them? Do you think I should have to?
Have one, best case ever