With no insurance at all, spend the extra 36p and send upto 2kg with 25 pound cover direct via myhermes.

Hermes are potentially the worst courier company in existence for nicking stuff, couple that with no insurance and you're just asking for it

Whether there sending 2kg or not, this gets lost or damaged using this service you've basically put your parcel in the bin

You may be right about certain people will use this service, but the deal isn't made clear that there is no insurance/cover for your item

You still have up to £20 coverage on standard 2nd/1st class. I have had to claim a few times in the past and always had it honoured. They do take a long time to respond compared to couriers (Typically up to 30 days) but if you are patient (and persistent if necessary) you can always get your money back (so long as it's not more than £20).

Maybe if you are selling stuff worth £5 or less this deal would be ok though I wouldn't personally risk much more than that for literally zero insurance.

With no insurance at all, spend the extra 36p and send upto 2kg with 25 pound cover direct via myhermes.

Thanks cheaper than going direct with Hermes and I have a few EBay parcels too.

Whether there sending 2kg or not, this gets lost or damaged using this service you've basically put your parcel in the bin

You may be right about certain people will use this service, but the deal isn't made clear that there is no insurance/cover for your item

Any parcel can get lost or damaged when sent with any courier! Please have some logic! This service is good IF you are sending something e.g worth less than £20 that you would have sent via RM second class untracked service anyway! At least this way you are tracking your parcel!

Yes, I am 'something invaluable' :wink: heat added mate.

Never said that any other courier wouldn't/couldn't lose or damage your item, the point I've made is you're saving 36p to have no cover if it's lost or damaged. Was making it clear to people as the description doesn't state any of it.

May be for some people, was just making it clear to any considering it that there is no cover with this service.

Refer to my previous comment and the first comment on this post, the description is clearly stating no cover. You just do not read properly.

i hate germs sorry herms. wasted 2 days waiting for them to collect my parcel :disappointed:

2kg of gold is worth about £64k at the moment, neither Royal Mail nor myHermes will offer compensation to cover this!

Hermes are potentially the worst courier company in existence for nicking stuff, couple that with no insurance and you're just asking for it

When tax included it costs £2.75. Thats the same price via myhermes too. You are covered for £25

Nah, I am finding this conversation to be pointless. RM normally does not honour the claims for items sent none recorded. Or at least in my case they didn't!

Hence why I deleted my comment, you're happy with it so that's that.

Can't really argue or debate with someone when they start using 2kg worth of gold as a example

I specifically put a description to knock off such arguments or debates as it is always like this when a post is made from Hermes! Yes they are not the best but they are not the worst too. Poundland is not a place to buy quality stuff but still you can find stuff being sold there that fullfill your needs. This deal is handy if: you don't need insurance, you have a car or drop off shop nearby, you want tracking number, you want to save 36p, you can trust Hermes .... Hope this is clear now.

You still have up to £20 coverage on standard 2nd/1st class. I have had to claim a few times in the past and always had it honoured. They do take a long time to respond compared to couriers (Typically up to 30 days) but if you are patient (and persistent if necessary) you can always get your money back (so long as it's not more than £20).

Maybe if you are selling stuff worth £5 or less this deal would be ok though I wouldn't personally risk much more than that for literally zero insurance.

Indeed - as well as the cost of postage.

Thanks.

ok.. just seen the first comment. No protection option for £2.39

I have been using them from last 3-4 years. Decent service at affordable price

My herpes..used them regularly..great .

Hermes are a joke they often don't collect when you order them to come to your house so I changed to ParcelShop and I've just had a parcel I gave to them on the 14th get collected by the courier today

Have used Hermes hundreds of times. No problems to report :smiley:

Ta op. Heated.
Does it expire soon?

Hermes are OK 99% of the time, but for the wee bit extra the insurance is well worth it.
I was expecting a delivery from Amazon, got home found a card through door stating the item (worth £40) had been put in trailer.
I do not have a trailer but my neighbour (Good Guy) does, still no sign of parcel, when questioned by his manager the delivery driver stated that he had received a signature for the item and the company sent me a copy of an illegible scrawl. You dont need a high IQ to suss out that the delivery driver was at it, the delivery company covered the cost of the claim.
Few days later another delivery from Amazon (£70 Hard Drive) was left in my wheelie bin, luckily it wasn't a collection day.

I've been thinking about using Hermes but the feedback of folks who used them doesn't seem to be too optimistic.

Good deal, Hermes are actually very good in my experience.
Surprised you have had bad experience with Royal Mail claims, even for un-recorded items, provided you have the receipt and some form of validation of what you sent (eg. an ebay listing & non-receipt messages from buyer) then RM are usually very good about reimbursing.

It was not a sale item mate. It was a present (clothing) which I sent to a relative which was not delivered and I could not claim anything back. I tried to claim it online via the form they provided. However in another case where the item was posted via Special Delivery and was delivered outside the time-frame provided, they refunded me for the price of the delivery only.

Worst company ever...

Read this before using P2G Click here

My problem with my hermes is filling up the form and printing it out. Apart of that, they're ok

charged me an extra £15 on top of a £5 delivery as they claimed I was over the weight limit was 1kg under when weighed in the drop off shop.

Ah okay fair enough. That's pretty bad the special delivery one, especially if it was a time sensitive item like concert tickets or whatever that would be very annoying. Of course I bet in their T&C's says 'not liable for loss caused as a result of this service..etc etc' same old story!

Not quite sure how this got so hot. MyHermes don't offer this exact service. I really don't see what the point of tracking is when you can't claim compensation. I'll stick with MyHermes direct and get tracking, £25 of compensation (not £20) for £2.75.

Thanks OP

from my personal experience i would never use parcel 2 go again, the tracking is useless they have no contact number when things go wrong as well. I have had a my parcel missing for weeks now that should have been sent with in 1-3 days express. Avoid parcel2go and use ones with contact numbers who are willing to help you out and find your parcel when things go wrong.

500 degrees for your 500th post!
Heated of course and for what it's worth your description couldn't be clearer - great deal imo. :smiley:

awesomeness

Parcel2go exclude a lot of stuff from their insurance, it seems hermes direct only exclude things from "Cover from damage" - no mention about loss.

parcel2go say "no compensation basis"

I need to send 2kg, any good price for that?

Still has limited use, especially on eBay, where it is the only form of proof they will accept in the case of a dispute. E.g. if a buyer claimed an item wasn't delivered but you had tracking to show it was, you would probably win the case, I had this happen to me (as seller) and providing the tracking got the case closed in my favour....

That shows it includes £20 Protection?

Quite often the couriers won't collect on the day requested if they are not in the area/too busy etc people always complain about that to them on Facebook,but I've only ever had one parcel get delayed when dropping off at the shop.

I use them every week and prefer them to RM.

Nice to have this as an option if you're sending something with no intrinsic value (paper documents for example), but unless you're sending in bulk there's no much saving to be had here.

For me as an eBay user (as I suspect most Hermes customers are) there are very few times I would rarely (if ever) send anything that had little or no value - it's not worth the hassle of listing and posting it in the first place. Plus the postage cost is borne by the buyer anyway, and a 36p difference is not likely to put buyers off.

Also, this is not really a deal in my book. You're not getting something for less than you'd normally pay, you're buying a lower quality of service than you would normally get for the standard price, so that should be cheaper! I prefer not to use Parcel2go for this very reason; they make out that they're cheaper than buying a service direct from Hermes, but often they've simply reduced the coverage or service levels to get a lower price.

i think RM are worse, something goes misding with RM they try bundle you of with a 6 book of stamps, at least myhermes pay out if its insured. Actually Inpost are the worse for stealing stuff, stupidest courier ever.

If u dont mind using access point..use parcel hero with didcount code MSE5 (i think) got it from a thread here. If code incorrect then search on hotukdeal for the thread with parcel hero £5 off code. Item was 15kg with no measurements over 1m. £5.63 after £5 off from the code i only paid 63p Bargain. Only downside is its access point rather than home to home

Parcel2Go are awful. Wouldn't use them again if my life depended on it. Some of the worst experiences I've ever had when dealing with them. Would rather pay a little extra and go to Hermes direct.

The lack of any insurance is not good. They lost my parcel and I lost £60 never again!

​and that says alot as recently i had to deal with my hermes and they are **** dire

I'm annoyed they won't allow me to book a collection from the Isle of Wight without a surcharge and yet Hermes do not charge any extra to deliver or collect from the Isle of Wight...

Cold. Paying the extra 36p for £20 of cover is the real deal here.

​bang on mate used to work for their contact centre got loads of ppl call up complain every day

If there's no insurance, what's stopping them from not bothering to deliver any parcel that's not covered? They'd have no reason to... :wink:

You don't if your a business using PPI.

you're even. lol

no thanks hermes

All I can say is that as someone who sends a few hundred MyHermes parcels a month, all professionally packed, sealed,and labelled, every month there is at least 1 or 2 that go missing.

That £25 cover that comes from buying direct comes in handy. MyHermes have been good at paying up (just slow and takes a few weeks).

Now (£1.85 exc VAT) £2.22 inc VAT

​came to post this very comment. well raised!

love parcel to go for all my eBay needs

As a regular user of them until recently, they are awful. Book parcels to be collected, they turn up 4 days late. Customer services just suggest they are taken to the nearest collection point (so what's the point in booking and paying for collection then?). Most of my business has now gone back to Royal Mail.

Be very weary of this company, Hermes handle them differently, they are sent using lower priority and the delivery drivers know this, lots more go missing than sending directly, that's why they offer no insurance. Parcel 2 go are also known to fake reviews on trust pilot and fob customers off. They have no contact telephone.... For a reason!! You have been warned!

Quite the opposite, Hermes drivers have to treat Parcel to Go parcels with the same priority as they do a next day delivery parcel.

Terrible terrible company. Awful customer service and awful staff. Avoid like the plague! Delivery driver made me carry boxes to his van whilst he talked on the phone. Parcel arrived smashed to pieces even though marked fragile and wrapped in styrofoam. Refused to return the package to me unless I paid for new delivery at £60.

£300 4k blu-ray player being 'delivered' by hermes:

https://www.youtube.com/watch?v=vpIKxCewCq8

Weighting, invaluable, none tracked, BOOM. [Brain explodes]

never had any issues, great customer service, great prices, lost one item out of 1000+ sent over 2 years, and got a full refund compensated within a week

never had an issue, been using them for 2 years, 1000+ items sent, 99% received within 2 days

you still get the postage cost back, and i've received compensation for uninsured deliveries

royal mail, £2.85

Good luck when using them

a very good find! Heattt from me

The problem with Hermes is, if you work 9-5 M-F you will never get your package!! You can't pick it up and the driver VERY rarely leave a contact number.

WARNING: Parcel2Go pick your parcel up at some random address, they then scan it into the Manchester depot, it can then be stolen by ****, they then dredge the canal, before finally delivering it to some other random address.


Altogether entirely reasonable. What?

How can they offer tracking without any compensation/insurance? Oh so the courier can clearly tell the item never arrived... and then laugh in the face of the sender? weird deal...

That's what I'm saying having the courier collect from you is very unreliable so we never use that service,OH takes them and drops them off at a shop on his way to work and I rarely have any problems.

With RM unless you send tracked you seem to get more scammers claiming their item hasn't arrived,so that's why I've stopped using them.

Looks good though do you have to top your account by £20 min?

I never make out of context comments on any forum. But my emotions for Hermes is so strong that I can't hold myself back.

Hermes IS the worst courier company on this planet. How they can be allowed to operate is beyond me but if there was a simple way to shut them down then I would happily do it. I have been a sender and I have been a receiver and both times there was one thing in common - absolutely no regard for me as a customer.

As a sender a few times, I was helplessly bashed by my customer due to Hermes bad service and got bad reviews from them (no fault of my own! all of Hermes' fault); as a receiver I have bashed the sender for using Hermes, and given them bad reviews .. and I have wasted several days of my life and work schedule waiting for items that were worth 10-20 quid. Last time the tracking said the driver to deliver the parcel about 5 times - yet I never had a 'missed delivery' card. Finally on a friday I did get one. The driver had written his mobile number as 7 digits (when they are meant to be 11 digits); he said he would deliver the next day (Saturday) on the card. I stayed in ALL saturday till 7:30pm waiting for this idiot to turn up; then again was told will be delivered on Monday by customer service chat (there is no real phone number to call) - didn't turn up on Monday; then finally someone came on Tuesday to deliver (when I questioned him about my wasted time on Sat/Mon -> he said he has no idea as he only works on tuesday - yeah right!)

Now I explicitly ask sellers if they are using Hermes, and if they are then I don't buy from them. A 0.4/10 rating for hermes europe on trustpilot is WAYYYY too high. Why don't they allow negative ratings on these review websites?!?

Please avoid using Hermes.

Why? Where did you read it's essential to provide insurance with tracked items? Insurance could be for claiming loss done by damaging the goods too not always for lost parcels. In fact this way you have peace of mind your item was delivered.

No mate, you don't need to top up. You can just pay with PayPal or card.

Thanks! Link?

Just checked here no where near that price:

http://www.royalmail.com/sites/default/files/RoyalMail_2016_Prices.pdf

2.85 2nd class untracked, 2kg small parcel

I wouldn't touch Hermes, especially via Parcel2Go. If the parcel goes missing Hermes will not talk to you because it was booked through a 3rd party, and Parcel2Go have limited communication options.

I learnt this the hard way after they "lost" a massive parcel. Never to be seen again. And i had to refund the person who bought the item from me. Hermes would not speak to me. Parcel2Go were powerless. There was absolutely no way to speak to the depot involved, or get any other information about where the parcel was.

I would sincerely hope that Hermes goes out of business because they are by far the worst courier company out there. People only use them because they're cheap.

You've got about the same probability of your item reaching its destination by sending it with this bunch, than putting the parcel on your doorstep and seeing if a stranger picks it up and delivers it for you

did you have insurance bought through parcel2go?

If you are posting for e-bay and it gets lost you have lost double because you have to refund buyer inc postage.I have been doing e-bay for years,royal mail-0 lost, Hermes/parcel 2 go. -4 lost,never again and thier customer service is pathetic and dont care that your parcle lost,they dont investigate loss,so driver could be just nicking the stuff

I'm amazed you've been selling for years and had zero losses with RM unless you send everything tracked as it's a scammers paradise with RM for untracked items.

I'm surprised this company are still going. 3 parcels from Hermes lost in 4 months so companies have had to resend items to me via another courier and guess what? I received them next day via dpd and an hours time slot delivery.
Yeah courier parcels get lost but not like this company.
I would rather pay the extra and get a good service and know my item will arrive.

Indeed,but not all the couriers/staff are bad apples,looks like you have a dodgy courier or somebody at your local depot perhaps.

I can't ever recall a parcel being lost that was sent to me.

Hermes couriers are self-employed. NMW doesn't apply.

Just reporting what I read in the news.

https://www.theguardian.com/politics/2016/sep/11/hermes-may-face-hmrc-investigation-into-allegations-of-low-pay

"“Employers cannot opt out of their employment law obligations by defining individuals as self-employed. An individual’s employment status is established based on the reality of the working relationship.”"

You might be saving a bit vs RM, but the PO will do you proof of postage for free for £20ish insurance. Plus typing all the info in printing label out, honestly not worth it and probably slower delivery than PO too.

You might be saving a bit vs RM, but the PO will do you proof of postage for free for £20ish insurance. Plus typing all the info in printing label out, honestly not worth it and probably slower delivery than PO too.