The worst company for customer service I have ever meet..

Good offer but Vodafone customer service is nightmare, I had so many problems past year, every time you ring them you get different answer, I personally not recommended Vodafone network at all

We love Vodafone the Mrs had her contract for 2 years and they never once charged here the line rental of £40 a month , the only ever charged her for calls that where not included in her package or if she went over , her average bill was 55p a month and she got a iPhone 6 . She put the money away just in case they noticed and wanted it back !!!!!! She got a phone call from them exactly 2 years later , when the deal was up , to say their has been a problem with your bill , but we can't ask for the money back !!!!!! She had saved the £960ish just in case . Result we love Vodafone

I beg you not to go with Vodafone at any costs! Renewed last year and after 10 / 15 calls was offered compensation after problems just renewing my contract. Then someone called a few weeks ago asking if I wanted to increase my data at no extra cost (I had gone over in previous month) and was also offered an update to my phone without early upgrade fees. I should have learnt my lesson and refused, however I did accept it. I called a couple of days later to check everything was in order, what a surprise it wasn't. Nothing on the system about a phone upgrade so I asked them to listen to the call from the Vodafone agent I spoke to.. What a nightmare! Was promised call back after callback (even when I managed to speak to a 'manager') and never received one, I had to call another 5/6 times to see what was happening..eventually during the last call I was put on hold for a few minutes and they came back and agreed I could have an upgrade. I asked if they had listened to the call when I was on hold as there was no way they would have just said yes without listening to it, they said they hadn't but I knew they had, they just didn't want to accept it. As soon as my contract ends I'm gone. Never dealing with these cowboys again.

jokel quidco cashback declined. said it was paid elsewhere. bloody fuming,

Voda were tough this time around. Was on a £19.44 pcm, 6GB plan with all world/Euro traveller packages but they refused to continue with it. Picked up the £22.50 plan with a bump to 20GB and EU allowance and a second data sim and dongle thrown in. Dongle itself comes with 10GB itself so it's added to the data sim and the dongle is 15 quid or thereabouts. Best I could get off them without coming across as a ****.

pops

Lol - you posting to this thread made me check the Vodafone website, and this £22.20 / 20GB / 4GB Roaming / Spotify SIM deal is available again but must be a different link (and probably got its own post). The Quidco for a £22 SIM only deal is currently £80 (for the next 5 days) and topcashback is £68.25. I won't bother posting the link, as you really should go through Quidco/TCB and then look on Vodafone for the easy-to-find SIM only deal.

Normal caveats apply about checking Vodafone like a hawk for a couple of months, with the expectation that you may/will have to do some web chat to get the right price after you receive your SIM.

We've got 3* of these SIMS - exceptional value with the free Spotify - but I go through e2save.com or mobiles.co.uk to get the better value cashback deals (and with 3 SIMs I'm all over the odd schedules for submitting bills to get cashback :wink: )

*NB - Vodafone really don't like giving 3 SIMs to the same address, even with different names/payment details. You get the mysterious 'you failed the credit check but we can't tell you why' email when you submit the 3rd request. Had to get a family member to buy the 3rd SIM for me. Don't know if this is 3 SIMs max, or just 3 SIMs within a certain time period, or if the other mobile providers have the same restrictions...

I think the link has expired? Anyone else having trouble?

Personally, having been stung twice in the past, I would never ever have anything to do with Vodafone again...

Awful, awful customer service in my experience.

How long 'til everyone has experienced it and stops using them is anyone's guess!

Thanks. Will keep that in mind as I am due an upgrade but thinking of going for a sim only contract this time.

Mine was also set up at £37 but went on Live Chat and they corrected it. Because the deal was already 'discounted' they can't apply my VEA

My topcashback has tracked at £89..sorry to dissapoint

yeah every-time you sign up to a discounted deal with Vodafone, they always accidentally overcharge you...you thn spend the next six months trying to correct it...

Mine tracked at £0.00 too and I contacted them and they just said wait. The problem is I don't know what the cashback is suppose to be, it was all so confusing. If it's less than £90 I will be livid.

Ordered when the deal was at £19.20 but bill came through at £32, phoned them who have said they will adjust my bill to the correct price.

Should I be worried if my cash back on Topcashback has tracked but at 0.00?

Yep, this has expired now.

looks like they're doing different deals now

I can't see this deal, clicking on the link takes you to an empty basket. Nor can I find this deal on their website.

Am I looking in the wrong place?

Still not sure if its fixed. i clicked on the web link contained sent to my mobile via text but it only showed paid for options. In the end i just select the paid for option as i was told they would provide a credit each month so i would pay nothing. They should make it clearer/

Just ordered myself one of these through topcashback though it' not clear what the cashback is. Does anyone know? I went for the 20gb option.

19.20 x 12 - £90 ish cashback... = £11.70 a month..

For info i got my sim today. Swapped phone number over. Activated spotify which worked perfectly.. Showing as £32 on my bill. Spoke to live chat who have credited £14 and is altering the tarriff to display £18 a month from now on so I may have got it even cheaper!

HOW YOU GOT £11?

I had the same problem last yr. Good luck getting anywhere. Hate to say I told you so...

bloody joke. signed up and free spotify my **** been charged for one days use. Cancelled and setup again but suspect ill be charged again - 6 times ive contacted VF. 1st person was clueless, others have been mildly better but this should be an EASY fix!!! why o why do they insist on clicking a link in a text on a mobile

Gonna go for this too, despite the total ballache it sounds like it'll be.

Finally went for this after the increase in top cashback which has tracked.. Cant argue for £11 a month. Have screenshotted everything for any inevitable errors from Vodafone..

well I now get no free Spotify. annoying. will call 191 tomorrow

So eventually i finally got my chance to upgrade my phone! Woo hoo!! - except in classic vodafone style - it wasn't the phone i was allowed to upgrade, it was my contract so basically all I got was the chance to stay with Vodafone for another 24 months early. Thanks Vodafone! I said there was absolutely no chance I was staying and put the phone down. To be fair to them when they didn't believe me (again) and i said to look for the text message I had requested from the vodafone C.S. rep. i spoke to last time, that's the quickest they have got a 'manager' involved since I've been with them. Funny when we request a manager - and its normally when we have tried everything else they are always too busy..

Looks like Topcashback are now giving £89.25 on this deal

Do you have adblock on your browser ? Since I had updated the plugin a few of my purchases havent tracked.

I think this is Vodafone standard practice. When I first got the SIM their website also said £32 owed, and they only applied the 40% discount when I complained over chat. At first they said I had to go back to Mobiles.co.uk to get it sorted, but I pointed out that it was a vodafone bill for the amount advertised on the vodafone website. The operator said she would 'speak to her supervisor' and a few minutes later returned with 'I've got good news for you!' then applied the discount. My account still says the bill is £32, but the amount owed is £18.20. I've also ordered the £20/20GB sim-only deal and I'm expecting the same hassle.
This does seem to be their standard practice.
(I'm still going to buy *another* sim though - my kids can find a lot of pokemon with 12GB, lol)

Be sure to check the amount Vodafone take from you... they just took £32 from me instead of £16.00 for this deal.

Got my sim up and running. Got my Spotify premium added no problem so well pleased with that as I love Spotify anyway. My top cash back has tracked and says pending so still waiting for the amount to be adjusting.

Lots of folk slating Voda, I'm a newbie after around 15 years with Orange/EE...

EE are pretty shocking too in a few ways, also really hard work but when you need them for the hope of a signal in a remote area then what can you do.

However still to PAC my number and sitting in the city with 3 bars and every call to my phone is going straight to voicemail, my wife has experienced this a bit too.

Guess my next Voda test will be the number transfer, see if that mucks up or lose access to the Sky Sports app assuming it pics up on a number change

​cheers mate. I jumped the gun and ordered via quidco and sods law it Hasn't tracked

Hi, I just activated spotify premium for one year using the e2save deal so probably worth doing!

​mine shows £37 but with the text 40% discount at the bottom which means £19.20

Anyone know if you can get the same cash back for a contract renewal?

signed up for the £22.20 offer but have been charged £37.00. The online chat seemed totally oblivious to any deal. Had to talk to his manager to adjust. Still showing £37 on the account page. Saved a log of the chat and got him to send me a text of the deal. Needle through the helmet this craic

​how long did it take to track?

You have to persevere with Voda! My account was showing 40% off £32 for this which meant I couldn't get my NHS discount. I had to have two chat sessions before I got them to understand. My terms said it was a standard price not discounted so I insisted that I have my NHS discount on £19.20 they have said they have done that. I've saved the chat transcript (which you should ALWAYS do when chatting to Voda CS)

nice one over 5.00 less a month than I was paying before for 50% less

Three don't make it easy to get a PAC code do they?!
15 minute call last night then 25 mins today.
Must have said "Can you please just put me through for PAC code" 10 times before he finally did it.
Was easier getting my golf clubs back from the ex wife after I left.

quid tracked

got mine today. have Spotify premium already which ends on 4th September. so will use free one from 5th sept

Not sure why people are having problems. I upgraded to this today and this is what the chat log said. It's pretty clear its £19.20 and free Spotify for a year.

The bundle you have chosen gives you Unlimited minutes, Unlimited texts and 12GB of data. The standard monthly cost of this is £19.2, which will show on your My Vodafone account online.

As part of your Red Value bundle, you may choose to take up Spotify Premium, Sky Sports Mobile TV or a NOW TV Entertainment Pass. This will remain on your Red Value Bundle for the length of the offer at no extra charge.

Is it possible to ring up Voda after the order is placed via quidco to confirm what you have got/getting and the total price? If correct great. If not just cancel. And try again at a later date

I would love a Voda deal myself on Life mobile at the moment, but in my area coverage is patchy. And from research it seems voda are the best in the area.

Am not into these esaver deals sending off bills etc. Just want a straightforward monthly SIM only plan on voda without paying a fortune for it

Good buy

I just ditched it. Probably gonna keep getting bills from them though. They are totally incompetent. The only thing they did right was cutting the number off immediately after I terminated the call.

The same happened to me, my bill online was showing £32.00 but I signed up to the £19.20 deal... they were useless the woman couldn't do the 40% discount so gave me 50% instead, but I won't hold my breath.. got it all in writing, asked her to email it across for proof. Also got proof it won't effect my Quidco either, which didn't track. Made a claim and spoke to Quidco, they've sorted it and it's finally tracked all fine... Didn't realise Spotify was for only 1 month though?! Where does it say only 1 month and not 12 months? Argh! Seems maybe don't sign up to this offer unless you're prepared to get a headache from all the chasing that's involved in sorting your bill out...

Is the Spotify/Sky Sports not only if you upgrade to 20gb a month for an extra £3?
Looks like theres a line down the middle separating the £19.20 deal from the Spotify deal!

Ignore, just seen the landing page.

Be careful I took this deal 2 weeks ago. First bill came through said £32 discount had not been applied. After an hour on the phone they said it had been adjusted. After more problems with only been offered Spotify paid subscriptions on there offers page and it should've been 12 months free. I explained the woes about the account and the advisor said nothing's been adjusted its a £32 a month contract. Even though there website still clearly said £19.80 a month. After another 5 calls they couldn't work out why it was only offering me paid subscriptions for Spotify. Every advisor tells you something different. I cancelled after only 5 days. They are a bunch of clowns. The worst customer service ever. Good luck if you decide to join this bunch of jokers.

Been with Vodafone the last theee years no issues so far I downgraded to this plan at the end of my last contract, no issues good deal.

EE get slaughtered too when I looked, guess the others probably do, most folk take the time to blurt out the bad but you never hear the same amount of the good experiences.

I would say both EE and Vodafone in my experience can both be pretty useless and not so helpful.

I've binned EE based on the so called retention deals and so many lies and conveniently not having logs of calls when offered deals.

agreed the Customer service is pants i took out two line. supposed to recieve two months free for both lines. it was applied to one and not the other. spoke to CS who applied full credit for both lines and £16.00 on top for the hassle. my advice is take it , but take advantage of there terrible cs. they have no clue. u will also get 5£ 10£ just for asking

I signed up yesterday.
20gb data, unlimited calls and texts with spotify. For £22.50
£60 quidco.
Although quidco never tracked... slightly annoyed. Cleared my browser and disabled ad block, not sure why it never tracked.
Wish I went through e2save now.

Been with them less than a month and they literally have the worst customer service. They lie straight up then you are left chasing the results. I've had to talk to them more times in the past month than I talked to O2 in the last 5 years.

But saying that, the more you complain the more better and cheaper your contract gets.

I bought the double data simo deal recently, (500min, Unlimited Text, 10GB Data) for £17. Through Quidco it would've made it around £12. Which is actually pretty good for the value.

However they F up'd several times, so I started complaining to them and got my PAC code, they offered to reduce price from £17 to £10!

They obviously didn't change it so I had to keep on chasing them again and again on chat and on phone to make them change it to the price they said they would. Every time I complained they kept adding bill credit. Now I have £42 bill credit . Effective works out £7 a month :smiley:)

In summary, if you have got the time and patience to deal with this then go for it! it's good value and good 4Gspeeds. I get 60mbps.

My wife and I have never had any problem with Vodafone, I think if you stick to your contract, don't go over your entitlement,I might just be me but also there the best I've had in terms of 4g coverage

how long does it take to get the cash back after submitting for a sim only deal?

Haha. Good funny joke!

Check trustpilot reviews for all the networks. It all says they're bad.
I find Vodafone and their customer service all great.

good deal i'll probably go for this thanks

​please let me know as I don't mind a bit of messing about to get a deal.

Great deal but as many others have said, terrible customer service, to which I have suffered personally too

I've ordered this deal today via top cash back. I love Spotify and my 3 months for £1 has just ended which was good timing.

Top cash back is showing as pending so hopefully I'll get the £80 or so it was quoting.

Even with all the extras I think for £19 it's a good deal. I've never been with Vodafone but I have the 30 days to try them out

Well it's a red value plan so should include Spotify. I'll be able to advise on this in a few days hopefully.

e2save have this with £128 cash back by redemption if you can be bothered with the hassle (and a fiver cash back from quidco) this effectively works out around £8.10 a month.

Seems pricey unless you value the Spotify/Now TV and extra data highly.

I'm paying £8.50 for unlimited txts/calls and 5gb data, which works for me and I no longer care about "Wi-Fi", as the 5gb is more than enough for me.

Network is top notch. Got 65 down and 28 up on 4g last week in London.

Customer service is patchy but they (eventually) sorted my problem. Get it it writing...(ie save live chat logs)

I've been with Vodafone most of the time and had no problems with them c/s or coverage. Tried all the other networks and had loads of problems with them. always went back to Vodafone.

well it was a good deal. I like to check the water seeing what people say on here before committing to the deal myself. it looks like i waited too long :disappointed: better the devil you know

i changed my mind. just tried to buy the sim. went via quidco as the offer for £60 ends at 11pm. got the the bit where it creates an account and bam vodafone system is down! phoned customer services and they were as much use a chocolate fire guard and said the system has failed call back tomorrow. Im just im limbo now as i dont know if its set me an account up or not

We love Vodafone the Mrs had her contract for 2 years and they never once charged here the line rental of £40 a month , the only ever charged her for calls that where not included in her package or if she went over , her average bill was 55p a month and she got a iPhone 6 . She put the money away just in case they noticed and wanted it back !!!!!! She got a phone call from them exactly 2 years later , when the deal was up , to say their has been a problem with your bill , but we can't ask for the money back !!!!!! She had saved the £960ish just in case . Result we love Vodafone

It pays to complain... Vodafone messed my order up and so last week I got the £19.20 down to £16 a month, plus the £85 cashback from Quidco. Making it £8.91 a month for 12 months. Their customer service IS shocking though.. http://www.hotukdeals.com/deals/vodafone-12-months-ultd-minutes-texts-12gb-4g-uk-data-4gb-inc-roaming-data-19-20-2497546

I went for this tariff but with cashback making it £10 per month. Spotify expiry date is actually 24 months. had to call customer service and they were fine. was with Vodafone before and had no trouble.

Some one just post this deal above ( I never had 3 network so don't know about customer service or network services but if you think they good then you can try) Three 20GB Data Sim Only £13 a month on a 12 Month Contract - £156 total

okay based on the terrible reviews i won't :smirk:

I beg you not to go with Vodafone at any costs! Renewed last year and after 10 / 15 calls was offered compensation after problems just renewing my contract. Then someone called a few weeks ago asking if I wanted to increase my data at no extra cost (I had gone over in previous month) and was also offered an update to my phone without early upgrade fees. I should have learnt my lesson and refused, however I did accept it. I called a couple of days later to check everything was in order, what a surprise it wasn't. Nothing on the system about a phone upgrade so I asked them to listen to the call from the Vodafone agent I spoke to.. What a nightmare! Was promised call back after callback (even when I managed to speak to a 'manager') and never received one, I had to call another 5/6 times to see what was happening..eventually during the last call I was put on hold for a few minutes and they came back and agreed I could have an upgrade. I asked if they had listened to the call when I was on hold as there was no way they would have just said yes without listening to it, they said they hadn't but I knew they had, they just didn't want to accept it. As soon as my contract ends I'm gone. Never dealing with these cowboys again.

worst customer service ever.

The worst company for customer service I have ever meet..

Good offer but Vodafone customer service is nightmare, I had so many problems past year, every time you ring them you get different answer, I personally not recommended Vodafone network at all