Live chat told me it's only available via a desk top that's why I can't see the claim it option as I'm using my mobile. I will check on the desk top later & see if the option is there.

Does it not work during a free trial?

Me: Hello, need to claim my baby box
Kamal: Thank you for contacting Amazon.co.uk. My name is Kamal. May I know your name, please?
Me: hello, yes it's *************
Kamal: Hello,
Nice to meet you!
Me: thanks , you too
Kamal: I can understand that you would like to place baby box.
Me: yes it says i can get a free baby box for my baby if im a prime member
but i believe there is a error on the website because the icon to claim it is missing
mt friend had the same problem and live chat resolved it for her
my friend*
Kamal: Please give me 2 minutes, let me check this for you.
Me: thank you
Kamal: Thanks for waiting.
I have checked and found that your are in trail membership so only you are unable not eligible for this promotion.
Me: no i am not trial
ive been a prime member for years
Kamal: Are you referring to the student prime ?
Me: i recently became a student yes
Kamal: Please give me a minute, let me check this for you.
Me: thanks
Kamal: Thanks for waiting.
I have checked and found that you have cancelled yearly prime on 26 May 2016 and we have refunded the difference amount in the amount of 33.18 GBP.
And also I can see that you have started student free trail on 26 May 2016.
Me: oh i see
i thought the trial lasted only 1 month ?
Kamal: No for student prime 6 month free trail.
Me: i see, my friend who is also on trial spoke to another advisor and told her to buy the baby box and amazon will refund immediately
so they allowed her the free baby box
Kamal: In this case, is there any one in your family or friends in the paid yearly prime membership?
Me: no
Kamal: Thanks for confirming.
To eligible for this promotion customer should be in paid yearly prime membership.
Then only they can be eligible for this promotion.
Me: ok not a problem , thank you for checking for me anyway kamal
Kamal: I'm sorry if I was not of much help to you in this situation and I look forward in assisting you in a better situation.
Is there any thing else I can help you with?
Me: no thats fine
Kamal: Have a great weekend!
We hope to see you again soon! Please click the "End Chat" link to close this window.
Bye.

I did find this but still it's not very clear. What actions are they on about?

Baby Box Terms and Conditions

These terms and conditions apply to the Amazon Baby Box offer (the ‘Baby Box’). Further details of the Baby Box are set out on the Baby Box landing page.


The Baby Box is only available to Prime members after their 30-day free trial, and who create a baby wish list on http://www.amazon.co.uk/babylist. Visit http://www.amazon.co.uk/Prime to learn more about Amazon Prime.

Eligible customers will qualify for the Baby Box by taking each of the actions on the Baby Box landing page.

Unless otherwise specified on the Baby Box landing page, the Baby Box may not be used on pre-existing orders or in conjunction with any other offer.

The Baby Box is limited to one Baby Box per household.

The Baby Box is only available to each household once in any 8 month period.

The Baby Box is subject to availability and may be withdrawn or amended without notice at any time.

The Baby Box has no cash alternative.

Postage and packing for the Baby Box will be applied in accordance with Amazon's standard delivery rates and policies.

The Baby Box may not be combined with other offers.

Amazon’s Conditions of Use and Sale apply.

Yes full Prime and on my laptop.

You got full prime membership? Not on a free trial? Logged in via a PC/laptop?

I just don't get it. I've created a list, added the item to the wishlist as well as a whole load others but can't see anything else. Where is it supposed to show as 0.00? do i move it to my basket?

By the way, the 'claim box' does not show on mobile so I had to log in via PC. You can also select 'desktop' or 'full site' on my iPad.

No doesn't work on free trial. I joined prime then ordered and cancelled prime and they will refund you £4 of that months few so technically I paid £3.99 for the box but still worth it. If that helps anyone

I had to get the Live chat assistant to send me a link but then the £46 box was free. Ordered. Thanks. GREAT find

Don't add the product from these pages, you need to log in or create a baby wish list https://www.amazon.co.uk/baby-reg/homepage from this link + be full Prime member. You then get to see the box. If you do it the other way, it will not discount because it won't know if you have the list or Prime automatically.

this is the b box, https://www.amazon.co.uk/Baby-Box-104833-350-280-153-Baby2-B/dp/B0182C6GOQ/ref=lp_5986277031_1_2_a_it?srs=5986277031&ie=UTF8&qid=1471076816&sr=8-2

Not sure what the difference is, looks like just the bottle

Took me 50 mins on live chat to resolve! But I got the £21.99 one free, not the £40 one

I've just ordered it using a student prime account.

I spoke to customer services on live chat. They told me to order and they'll cancel the charge, which they have done! :smiley:

worked for me

live chat told me it doesnt exsist and it was £15 off and thats it! :disappointed:

Error error error for me

ive created a wish list added 4 items to it and it wont work on my student account?

worked for me after about half an hour. worth persevering. it's the 46.99 box that's free not the default 21.99 box. just keep trying.

Does it not work during a free trial?

No, the terms state you must complete your trial and then be a prime member, you can't do it whilst on a trial prime membership.

anybody got this to work on a student account at all? done all the steps but it wont pop up to claim

Does it not work during a free trial?

its a bit fiddly guys, i had to click on a few different headers saying baby wish list before it popped up on the left, but it is your actual baby wish list and its not very clear on the left, just take you time it is there, mines just been despatched and i only joined prime on wednesday, not a free trial.

having trouble with this one too. have a baby wish list with this item in it, no claim button though. add item to cart as instructed by live chat and it goes in at £42, then removes item from wish list haha

hopefully this live chat person can sort it out

I've finally done it after 45 mins. Said £46 then £0.00 at the bottom Thank you.

Can anyone tell me where I find the online chat please

This should be the link for the item which should show as free if the promotion has been applied. Make sure you add the amazon one.

https://www.amazon.co.uk/gp/product/B017XPYVKO/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

Mine was taking me to a different seller when I clicked on the yellow button.

I've just claimed it. I had to go back to the item page and add the box with Amazon as the seller and remove the "offer" box from my basket. Showed up as 21.99 initially but changed to 0.00 at the confirmation :smile:

I ordered one free on a student prime account. You have to create a baby wish list first and then add something to it. Then go back to the list and on the left you can claim the box.

aw this is ace thank you!

Thank you OP after an Amazon chat session I have my box ordered for free. It kept saying 0.00 on summary but 21.99 on confirmation, it kept putting one from a seller 'True Tec' through instead of the Amazon one. All sorted now :-) great find thank you!

Same happened to me at first, you need the one from Amazon and it keeps putting one from a seller through (True Tec). I had Amazon chat send me a link and it worked.

Contacted them via live chat and they told me to place the order and they would apply the discount code.
Thank you!

Eventually managed to get mine had to live
chat with Amazon to get them to give me a online voucher code to get it to work

mine says we can claim it after the free trial which means signing up and paying. great if that's what you're planning to do anyway. 6 left in stock....

They've all gone unfortunately.