Activate this service for free and we'll cover up to £15 of return shipping costs for up to 4 eligible PayPal purchases worldwide until 31 December 2016.
If you don’t love it, return it.
Shop with PayPal and if what arrives isn’t quite cutting the mustard, you can return it on us.
How it Works:
1
Pay with PayPal.
To opt in to Return Shipping on Us, activate your account. Offer applies to eligible PayPal purchases on or after 4 April 2016.* Save your PayPal receipt.
2
Send something back.
Save proof of your return. We’ll refund up to £15 of return shipping costs for each claim, for up to 4 claims per person until 31 December 2016.
3
Request a refund
Visit the refund request page to file your claim within 14 days of the return ship date.
4
Get your refund.
If your claim is approved, we’ll send a refund to your PayPal account within 10 business days.*
* Exclusions apply. This service is offered by PayPal Pte. Ltd in partnership with CallPoint New Europe JSC (TELUS International Europe), the service processor. This is an exclusive offer offered to eligible PayPal account holders for up to 4 refunds on your return shipping costs from 4 April 2016 through to 31 December 2016 and up to £15 per claim. See full terms and conditions.
-99dealz
Top comments
DAMEBIGS
11 Jul 1621#9
It would be great if they refunded sellers who have to put up with nuisance buyers as well. For those of you that don't know, they take a non-refundable 20p each time a seller has to refund. Over the years these add up and as the bar for returning items have dropped, I've found return increased. Now, dear trolls, please go lightly.
dodgydave69
11 Jul 1615#14
One point to note....they do not refund postage on defective items. I didn't know this until after i'd attempted a claim after i'd paid £12 in postage & they informed me that its up to a seller to refund defective items postage. Tip....if an item is defective just tell Paypal that you've changed your mind about the item or you'll lose out.
ezzer72
11 Jul 1614#5
Timewaster's heaven!
All comments (73)
Muig1972
11 Jul 161#1
Cool, I'd forgotten about that!
dereklogan7 to Muig1972
11 Jul 16#2
Me too. Mine is still activated. I could have used this recently but forgot about it. Thanks for the reminder. :smiley:
CrazyBob
11 Jul 16#3
Nice one
malachi
11 Jul 16#4
thanks
ezzer72
11 Jul 1614#5
Timewaster's heaven!
Bossworld
11 Jul 16#6
Cheers
aabarcellos
11 Jul 16#7
Just spent 30 minutes for refund on dodgy bp machine
masai
11 Jul 16#8
Thanks op
DAMEBIGS
11 Jul 1621#9
It would be great if they refunded sellers who have to put up with nuisance buyers as well. For those of you that don't know, they take a non-refundable 20p each time a seller has to refund. Over the years these add up and as the bar for returning items have dropped, I've found return increased. Now, dear trolls, please go lightly.
hugh1988 to DAMEBIGS
11 Jul 162#17
But if the item is defective the seller has to pay for return anyway
espirit77 to DAMEBIGS
11 Jul 16#23
I've never been charged 20p for refunding through ebay.
Presumably all payment processors charge fees for transactions, otherwise wouldnt be in business
Jaybeam
11 Jul 16#10
I already have the original offer activated, do I have to reactivate or will it just carry over to this ?
masliya
11 Jul 161#11
Hateful company, hateful people cold for me
Spark to masliya
11 Jul 162#19
They are a terrible, terrible company. They have been demanding to see my passport and bank statements for well over a year now even though I have told them repeatedly that isn't going to happen.
gary6587 to masliya
11 Jul 161#36
I agree.... Ebay and Paypal (that Ebay own).... are the devil...! at least 50% of people on ebay are thieves and ebay encourages them...!
celticbull2008
11 Jul 16#12
Thanks for this, I never had any idea they did this, so this has helped me out. Returned an item the other day and I can now claim the courier cost back. I have another item to return this week to, so that will be great again..
Heat ADDED!!!
woldranger
11 Jul 16#13
Has anyone used this service yet?
ST3123 to woldranger
11 Jul 161#21
Yes, see my other post for more detail but overall couldn't have been happier with them, very fast turnaround.
dodgydave69
11 Jul 1615#14
One point to note....they do not refund postage on defective items. I didn't know this until after i'd attempted a claim after i'd paid £12 in postage & they informed me that its up to a seller to refund defective items postage. Tip....if an item is defective just tell Paypal that you've changed your mind about the item or you'll lose out.
woldranger to dodgydave69
11 Jul 16#15
That's the kind of feedback I was looking for - cheers for the input and heads-up.
ST3123 to dodgydave69
11 Jul 16#20
I just used this to return a large item (£12.50 postage) and despite the item being defective, they covered it no problem and I got the money back extremely quickly to be fair, within a few days of me submitting the request. They were really good and I couldn't be happier it has been extended as it helps to make return (of large items especially) much less daunting.
That said it was a Paypal (rather than eBay) case, which might make a difference as I think on eBay if a seller agrees to the return of a defective item eBay actually just pull the cost of postage out of the sellers account and give the buyer a 'free' returns label so obviously in that case this wouldn't be needed....
trevcjohnson to dodgydave69
11 Jul 162#47
That makes sense because legally in the UK the seller is responsible for return postage when the item is defective.
S41FUR to dodgydave69
12 Jul 16#50
Don't understand why the seller didn't pay for returns for the defective item in the first place? Never heard of the seller not willing to fork for defective items...if anything Ebay will step in and help.
timinata
11 Jul 16#16
Items can be bought from anywhere in the world as long as paid via PayPal?
neoboy
11 Jul 16#18
So is it the seller who has to pay out for these in the end?
masliya
11 Jul 161#22
The biggest scums in the world and yet they get away with their theft day after day ... Nobody still managed to pin them down that on what basis they're allowed to block people's money for 180 days and not even pay a penny of interest on it! Everyone who's using them is making these thieves stronger and more arrogant ... Yes that's my personal view that's all!
Typhoon20
11 Jul 162#24
Terrible company ? Here we go again with the conspiracy theories.
If they blocked your money or asked for ID then surely it's a two way street and there has to be a reason for it. I've used paypal for years, had times where I've been critical but mostly it's one of the better online services.
princessrisi
11 Jul 16#25
Oh this could be useful, I wanted to partially return a clothes order I made but the shoes were so heavy to post I have been debating just trying to sell them on instead, but this would work instead. However I can't figure out where to request a return on paypal do I have to open a dispute?
bobo53
11 Jul 16#26
what does it mean elegible purchases please? can it be anything from ebay or a private purchase??
David23
11 Jul 16#27
I presume you can shop on any website taking PayPal as a payment method, it's not just eBay right?
J4GG4
11 Jul 161#28
Not so long ago i sold something via Paypal, listed clearly with pictures and listed clearly what it comes with.
The buyer complained that it didn't come with a completely different item that was NOT listed in the picture or description, but actually listed on a separate listing which costs an additional £30.
He opened a dispute after endless threats, i told him to return it all and i will happily refund him. He did not want to return it and even told me he will not return it. Anyway, cut a long story short...Paypal refunded him £30 from Paypals OWN pocket and the dispute was closed. Although i did not lose out, i think Paypal really are ridiculous. They support fraudsters who play the system to get exactly what they want PLUS MORE.
merk23
11 Jul 161#29
Bit confused about this tbh. I activated this the first time around. I've returned a defective item since then using the standard eBay returns procedure where it gets me to print off a return label which was scanned at the post office with no extra payment, then I received back the full amount I'd paid for the item including p&p. Am I missing something?
BrianM to merk23
11 Jul 161#32
You have missed the fact that eBay will (after a week or so in my case) CHARGE YOU for the return postage label from your PayPal Account - yes you do not have to pay at the Post Office but it is not a free service!
scott1986
11 Jul 16#30
Can this be used on eBay
BrianM
11 Jul 16#31
1) I made the mistake of saying that the item was defective - and had to convince them that what I REALLY meant was "not what I had expected"
2) They asked for a LOT of detail - proof of posting, proof of purchase, etc. etc.
After a few emails to sort everything out they finally paid up!
merk23
11 Jul 16#33
I thought that might be the case but I can't see that coming out of my account.
UKoap
11 Jul 16#34
Good luck with that..there have been many complaints refusals.
lpoolm
11 Jul 16#35
thanks, shame i cant find how to request a refund in paypal?
found it...:neutral_face:
Ajibee
11 Jul 161#37
They're separate companies once more. Paypal was spun off a while back.
batemansxxxb
11 Jul 16#38
Can't find this on Paypal whe i log in
Weapon
11 Jul 16#39
I assume this covers any kind of postage, First Class Recorded is fine? Bought some shorts from Sports Direct recently and they're tiny, annoying that you can't return in-store but this makes up for it I guess.
exsportssci
11 Jul 16#40
This didnt work for me when sending an 4k cam on here back to sh*tty gearbest. Paypal said gearbest should pay return postage of £15.... yeh right paypal pull the other one! Trying to get any money back for faulty good is a bonus
benjammin316 to exsportssci
11 Jul 16#44
Your problem is less with Paypal and moreso with that terrible company. Should be banned on here
jonathan_d
11 Jul 161#41
some idiot claimed an item i sold was faulty, i point blank refused to accept a return or refund as i knew it wasn't. ebay then issued them a returns label anyway, the item came back but i didn't end up paying for the return. never got my original postage cost back though :disappointed:
David23
11 Jul 16#42
Where can you confirm this is activated on your account? I activated it in the get deal link but I want to double check when logging in on PayPal's normal website that it's gone through.
Edit - I found it, just click activate again and it will tell you if the account is already signed up.
Chasloyal
11 Jul 16#43
Great spot, thank you
Heat from the Chas
bbleo211180
11 Jul 16#45
They cut 20p each time you refund
exsportssci
11 Jul 16#46
Agreed! ☺
flintstone
11 Jul 16#48
I wouldnt give them those either..... they've no need for them
nicojo
11 Jul 16#49
Where is that please?
plewis00
12 Jul 16#51
Which is fine except for all the idiots who are too stupid to use remotely technical items (e.g. a mobile phone) and then just return it as defective anyway, you can't argue this point with eBay or PayPal so just lump it. Doesn't matter if you have proof of 'reasonable doubt', e.g. showing you've relisted the item you've had returned immediately. I cannot see how everyone is saying this is a good thing? I actually like PayPal as they are generally good for business but this 'postage refund' offer just encourages the worst people in society to abuse online and distance sellers even more than they already do - it relies on the 'honour system' but that means nothing when buyers assume that everyone on eBay is a rich, faceless corporation who can afford to be done over...
J4GG4
12 Jul 16#52
Only if its a registered business.
jonathan_d
12 Jul 16#53
yeah in my case i stated no returns on the listing, yet ebay always side with the buyer.
haven't sold anything on there since, their loss.
BrianM to jonathan_d
14 Jul 16#55
You cannot use "No Returns" to prevent buyers returning faulty items!!
telboy69
13 Jul 16#54
pay pal !!!!!! no thanks.
TallerPaul
14 Jul 16#56
shame amazon doesn't do this for their marketplace sellers, bought a hoody it arrived too large was told i had to pay postage back by recorded delivery (even though they sent standard) cost £5 instead of refunding they proceeded to send me the correct size which was yet the wrong size again meaning i had to pay another £5 to send it back and 3rd time lucky nope they have now sent me xxxxS which they don't even list that they have for sale so im nearly out of pocket 3x of what the hoody cost to buy in the first place and every time they just send 2nd class standard to me :/
trevcjohnson to TallerPaul
14 Jul 16#58
Ever thought of buying clothes in the high street?
izzyekerslike
14 Jul 16#57
Worst company in the world they held thousands of pounds owed to us for now good reason and it took 3 months of jumping through hoops to get it back.
trevcjohnson
14 Jul 16#59
PayPal doesn't give a shoot they get their cash, society has named over alot of control to the likes of PayPal and Amazon
jonathan_d
14 Jul 16#60
I'd agree if it was genuinely faulty, but if the buyer is too stupid to use a working item, what else can you do.
it would be like buying a car then saying it doesn't work as you don't know how to drive it!
TallerPaul
14 Jul 16#61
Nice if you have a high street, our high street is full of betting shops and casinos. clothing shops bonmarche, next (who doesn't have a mens dept) and another womans clothing shop
3guesses
15 Jul 16#62
Sounds interesting - what's the website address?
Spark
15 Jul 161#63
Every time I have questioned any of their policies they have blamed EU regulation. Well they had better start coming up with some more convincing excuses because in 2 years from now that one won't fly anymore.
Spark
15 Jul 16#64
Don't worry, they have not got them and will never get them. I have made that point perfectly clear to many a Mick in their EU call centre.
Spark
15 Jul 16#65
Clear my local high street of illegal migrants selling crap mobile phone accessories, dodgy-looking gypsy types and Britain's Got "Talent"-inspired ghetto dancer children and I'm in.
trevcjohnson
15 Jul 16#66
Try moving somewhere nicer :smiley:
LittleChimp
16 Jul 16#67
Anyone had trouble with this? I filled in the form but heard nothing back and its been over a week now.
BrianM to LittleChimp
17 Jul 16#69
I had problems but not being Ignored! After a couple of days they came back to say that as the reason for return was "faulty" I should claim from the supplier. It took a few emails to convince them it was my mistake and I meant "not suitable for my desired use"
Shard
16 Jul 16#68
Wouldn't matter if he did, doesn't matter where you move you are still you
HelloKitty88
27 Dec 16#70
Sorry probably a stupid question but is the offer ends date 31st December 2016, the return date or purchase date? I want to purchase something today but it is unlikely to be delivered by 31st. Thanks.
UKoap
27 Dec 16#71
They will find all the obstacled/small print from preventing them paying. Stay clear if you want to remain sane.
cheaperbythe12
27 Dec 16#72
I just returned a faulty printer purchased through eBay. The business seller was useless and didn't reply to any of my emails - I opened a case which was then escalated as he didn't reply and I was told to return to seller. Anyway, organised a UPS collection and it was left at an access point for weeks (they tried to deliver to his 'business' address but he wasn't present. I paid for the return. Didn't receive the cost of postage so phoned PP and they did finally refund for the faulty goods. I just told them it's not fair it's my responsibility to pay for a return from a business seller so they decided to repay me once I sent them the invoice by email for the UPS parcel.
So even for faulty items you can, and should, still be refunded.
Chasloyal to cheaperbythe12
27 Dec 16#73
You could have just gone round his business address yourself and put a sledge hammer through his skull surely?
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
![[Xbox One] Q. u. b. e: Director's Cut on Deals with Gold](/images/topics/208716_1.jpg)
Opening post
https://www.paypal.com/uk/webapps/mpp/refunded-returns
Return Shipping on Us.*
Activate this service for free and we'll cover up to £15 of return shipping costs for up to 4 eligible PayPal purchases worldwide until 31 December 2016.
If you don’t love it, return it.
Shop with PayPal and if what arrives isn’t quite cutting the mustard, you can return it on us.
How it Works:
1
Pay with PayPal.
To opt in to Return Shipping on Us, activate your account. Offer applies to eligible PayPal purchases on or after 4 April 2016.* Save your PayPal receipt.
2
Send something back.
Save proof of your return. We’ll refund up to £15 of return shipping costs for each claim, for up to 4 claims per person until 31 December 2016.
3
Request a refund
Visit the refund request page to file your claim within 14 days of the return ship date.
4
Get your refund.
If your claim is approved, we’ll send a refund to your PayPal account within 10 business days.*
* Exclusions apply. This service is offered by PayPal Pte. Ltd in partnership with CallPoint New Europe JSC (TELUS International Europe), the service processor. This is an exclusive offer offered to eligible PayPal account holders for up to 4 refunds on your return shipping costs from 4 April 2016 through to 31 December 2016 and up to £15 per claim. See full terms and conditions.
-99dealz
Top comments
All comments (73)
Presumably all payment processors charge fees for transactions, otherwise wouldnt be in business
Heat ADDED!!!
That said it was a Paypal (rather than eBay) case, which might make a difference as I think on eBay if a seller agrees to the return of a defective item eBay actually just pull the cost of postage out of the sellers account and give the buyer a 'free' returns label so obviously in that case this wouldn't be needed....
If they blocked your money or asked for ID then surely it's a two way street and there has to be a reason for it. I've used paypal for years, had times where I've been critical but mostly it's one of the better online services.
The buyer complained that it didn't come with a completely different item that was NOT listed in the picture or description, but actually listed on a separate listing which costs an additional £30.
He opened a dispute after endless threats, i told him to return it all and i will happily refund him. He did not want to return it and even told me he will not return it. Anyway, cut a long story short...Paypal refunded him £30 from Paypals OWN pocket and the dispute was closed. Although i did not lose out, i think Paypal really are ridiculous. They support fraudsters who play the system to get exactly what they want PLUS MORE.
2) They asked for a LOT of detail - proof of posting, proof of purchase, etc. etc.
After a few emails to sort everything out they finally paid up!
found it...:neutral_face:
Edit - I found it, just click activate again and it will tell you if the account is already signed up.
Heat from the Chas
haven't sold anything on there since, their loss.
it would be like buying a car then saying it doesn't work as you don't know how to drive it!
So even for faulty items you can, and should, still be refunded.