OK so this is how it works:

Step 1 : Buy phone as above with the above listed plan.

Step 2: Wait for phone to arrive. Once it has arrived put the O2 sim into the phone and make a 10-20 second phone call to activate the phones IMEI on O2's system (You need to do this if you want to unlock the phone to use any sim card)

Step 3: Next go to O2's online unlock webpage to unlock your phone for free: https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

Step 4: Once unlock request is done it takes 1-7 days to unlock. I would recommend you wait until the phone is unlocked before doing the next step.

*update* It seems you don't need to wait for the unlock to complete before cancelling. You must however request the unlock and confirm with o2 on the phone that unlock is processing before cancelling airtime contract just to be on the safe side.

Step 5: Once the phone is unlocked successfully ring 02 and tell them you want to pay off the device plan which should be £5 x 24 = £120 and you want to also at the same time cancel the airtime. Now o2 customers services representatives are known to be a bit slow so you might need to speak to someone who is on the ball. They should then cancel the airtime and you would have paid off the phone so you have a fully unlocked iPhone 6 for only £189.99.

PS: Some people have stated that o2 sometimes do not cancel the airtime contract part and they get sent bills afterwards, to avoid this I would recommend after you have cancelled the airtime after a few hours or days contact o2 support again and confirm that they have cancelled the airtime plan and get them to confirm in writing.

I know its a bit of a long winded way to get the phone but if all goes well should be worth it :smiley:

No,call them and let them know.

Deep! :confused:

Great price and it gives a chance for some people who maybe haven't had much luck in life and at the bottom of the life ladder to have an exceptional rich mans phone Heat op

Have you saw any similar offers like this?

No it expired about a week after it was posted or there abouts

Yes you would have had a despatch order letter with your phone

Has this deal been on since it was originally posted?

took it into apple today and they wanted a receipt. I cant seem to find one in my email, can anyone remember if o2 posted one out with the phone?

Gordon's alive!

Go to an Apple store. Also, keep in mind that even after the first year warranty expires, Apple will often replace phones within the second year under consumer law regulations (my sister just had her 18 month 64GB iPhone 6 replaced by the Apple store in London - for free :smiley: )

You are best taking it to apple if it has still any apple warranty left.

Has anyone had any joy claiming under warranty if the phone goes faulty after cancelling the o2 contract?

no, just my money. I could have asked for a compensation. it was through this deal.

Wtf seems too bad to be true

What!! That's definitely not acceptable. Did they compensate you?

wow, you guys are lucky, it took 6 months for them to refund me in full !

I agree 2 weeks is too long. I could take the hit cause I had some savings but if I hadn't then it could have been costly. Still waiting on the £12 now.

Good to hear.

​It could've been very inconvenient &/or expensive to some people. This kind of mistake should be rectified in 5 days or less.

Finally got my refund of £1,171, 2 weeks after they had taken it on 23 August

Same happened to me but with 1 phone asked for goodwill gesture but as is cancelled contract just kept phone they said they were not able to do anything

Thanks for that suggestion will email.

I also had a bill of £1200 for two phones. Dont mess around with chat or customer services. Email the complaints team, they have been amazing and sorted it all out and even gave a goodwill credit.

I had £1,171 taken, as I had ordered two phones and returned one. Cancelled the airtime on one and paid the device plan off. The other was returned completely not used or activated. Yet they still charged for both devices. That was on 23 August still waiting for a refund. Been told its on its way as I had to phone them again. Also took £30 but told only get £18 returned as they took into account the returned phone even though it was within 14 days....so i queried that as well so getting the extra £12 back also. So still waiting!

I considered doing the same but worried what effect that might have on my credit rating?

. It happened to me I got bank to do direct debit indemnity basically they refund me and then I contacted o2 and told them I'd done it and the bank and 02 deal with it

Well I thought it had gone far too easily. Cancelled contract and paid off phone on the day it arrived with lovely lady on the phone. Confirmed a couple of days later via chat that cancel was going through. Then I received a bill for £600, online chat told me they would refund and I would see it credited back in 3 days. Two weeks later and still no refund -£600 still on bill which is due to go out of my account in 2 days. Online chat yesterday said I had been credited but I can only see a huge bill. Am I missing something?

Just to update all,

today I had £30:16 credited/refunded back to my bank account, so thats me clear now after earlier demands and money taken from my account

this is the fourth 02 refresh deal off HUKD I have done
and yes each one requires a few phone calls to sort out the mess 02 make of the billing system (you would think they would learn by now)

so thats 3 iPhone deals and a Samsung Galaxy S5 thanks to the O/P's and HUKD


ohh and by the way I never get charged anything for the few days I have the phone, don't see why i should as i have not used it and its been returned within the 14 day cooling off period

My airtime was cancelled and I'm waiting on the refund for the first bill - but I've just seen my credit score had dropped 70 points since cancelling:|

Lol sucks to be you then, got refund yesterday for £24.19, got charged for the days sim was active.

same here. Got a bill of £570 on top of £30

Just a heads up, the price has gone back down to £6 a month making a total of £214, not as good as the original deal but still worth it to some

Following my £30 bill and being told don't worry it will be refunded via your final bill

well that landed for -£25:14, also very intresting on the bill it had me down as making a number of text messages, which I know for certain (100%) I never made

anyway just phoned up and they said they would credit me £5 however I will have to wait until next month's bill

You had quite a lot of opportunity to notice the extra money taken out over a period of 2 years though, so i would say after a few months of the wrong amount being take you should have contacted them.

If you can afford £600 to come out of your account then fair enough. But if it comes out and makes you go into an overdraft or incur fees because of O2 messing up then surly you would expect to be compensated. It is not a small error on one bill.

A new bill shows I am on credit balance of £27, which will be refunded

Of course but I wouldn't expect compensation, E-on took £90 extra out of my account every month for two years, they paid me back, I left them after that, they lost my trust.

Would you not be annoyed if a company wrongly took nearly £600 from you and then had to wait a good number of days to get it back??

"compensate people they have done this too"

Why should they compensate you? :confused:

Been charged £30. Rep on the phone seems clueless. He spoke to the accounts team and my final bill won't be generated until the 15th... :neutral_face:

i now have bill of -£28 that's better :smiley:

Today i also got a bill for £570 and they have already taken £30 by direct debit.

Rang up to complain and the adviser filled in a "CCR" form and said it will be adjusted by next week and i should ring to check. She did advise i cancel the Direct Debit but as others i am reluctant to do this as it will damage credit ratings.

Its annoying but i am happy for it to go out and be credited back to me. However if they have done this to everyone they need to be reported or at least compensate people they have done this too.

They need to be reported for the way they deal with cancellations of refresh contracts within their own T&C's

Ok I'ma bit scared now, don't want to be charged £500+ I sold my phone but got charged £30 for airtime which I would be refunded about £24 plus they'll investigate to further refund me about £5. Hopefully I won't be getting a surprise £500 charge I cba to hassle with o2 anymore, been live chatting with them for like 20 times.

These idiots charged me £560 + £30

space grey seems to be in stock, but £8 per month (sorry if old news) plus the upfront £69.99

​I guess you were charged £5 for the first few days of use.

Like others I got £30 taken out my account
phoned up to query etc
got told i would get it credited back with my final bill

that bill came today -£25

I'll be back on to them later

suppose its better than a +£500+
which I have had before

No stock

Can't believe O2 are still "accidentally" charging full contract fee after cancellation after years. Must be a case for watchdog to look into.

I got charged £30 today and spoke to a person on live chat. He said I'd need to wait until my next bill where I will get refund credit put onto my account. However that'll be over two weeks and I'm not sure if I trust the live chat person after so many reassurances they wouldn't take money out my direct debit.
Anyone had a faster refund process?

no way am I letting hem take 600 quid, dd cancelled

+1.Agree

Do not cancel the direct debit - let them do it from their side, otherwise it could adversely affect one's credit score.

Just happened to me again! getting charged for £571.46 + £30 paid already, and as before just now confirmed O2 Chat these will be refunded in 3 days.

Well thats what they saying . And saying cancel direct bebit cuz it wont stop from der end

Is everyone getting large refunds of the 570 +30 ?

Me too

same here

Mates got charged 570 plus 30

Every getting charged

£19.80 went through my bank :disappointed:

Happened to me today . Phoned and the raised credit for £570 no problems

This happened once to my O2 refresh orders, They debited the money from my bank even if they said they wouldn't, Later got the money refunded by O2. entire refund process took about 2 weeks. From my understanding you should not cancel the DD, rather allow them to take the money.

I would suggest just get on chat and flag it up with them they should refund it

Payment came out today for £11. Went on live chat, refund of £10.29 will land in my bank within 3 days. All sorted.

Same with me. What to do next? Its been more than 14 days as well. Please help

I just got a final bill of £570?!

They took £30 airtime from me today, was told online should receive final bill in 3 days (which will make it 14 days after cancelation) in which I should be refunded back. Just wanted others to know if they're in similar situation. Didn't cancel direct debit coz others be saying it'll effect the credit score

They said that to me. Will call them again

my personal expereince: Best camera/smartphones are: S6 edge+, s7 edge, S6 edge these smartphone are also butter smooth. Also these have 2K screen. Iphone 6/6plus photos are not as good.

Is anyone selling their iphone 6?

Which one to buy as camera iphone 6 or samsung s6 or any other recommendation.

Thanks

I believe the cost is £15 on PAYG, free on monthly contract

Would an O2 Pay as you go Sim being able to generated an un-lock code ?

Keep in mind that any O2 account can be used to unlock the phone. So if you know of someone with an O2 account, then you'll be fine.

That's untrue, they're misleading you. Call 202 a couple of times after getting the phone so the IMEI attaches to the network and then go to Chat say the next day..

Agree with chat you can ensure your connection is disconnected, but have to call them to initiate disconnection (Happened to me at least, as on chat I was told I cannot initiate disconnection request....)

Mine only took about 15-20 minutes for the device to appear in My O2 -> Device Information

However i guess it could take up to 24 hours for the system to update and reflect this information. I only made a single 5 minute call.

Further question regarding unlocking.

I have received phone, have made several calls but in My O2 under Device Details I can't see my IMEI or be able to proceed with unlocking phone. This is approx 15 hours after first call.

I get the message 'This information is not available at the moment. Please try again later.'

How long should it take to update or should I just complete the form post on Page 1?

Apparently my unlock failed...rung up to request unlock...hope this hasn't ballsed things up too much

Waiting for the price to drop be like :neutral_face:

I think it keeps coming and going out of stock, however the price has gone up......

Hi there. Does anybody know when this will be back in stock
Thanks

Chat is the ONLY way to guarantee its been done. I always cancel or request unlock etc via Chat.

that's odd?, my phone is showing as no longer under warranty when I enter the serial on apple's website, I checked when i first received the phone and it was under warranty until feb 2017?

So I received my 16gb in gold last monday on this deal and it came in an 02 box. I have to admit it looked brand new and was happy as larry until thursday when it just switched off and died for good. I rang O2 up and they offered a doorstep exchange for saturday which I agreed. A few hours later I get a text message to be told it's out of stock. Cue another phone call and they offered an exchange for silver or slate which I wasn't too happy with unless it was the next size up, so they offered a 64gb in silver which i agreed. Saturday morning and no sight of this phone. Cue another phone call and I was told they shouldn't have offered me the 64gb but as it was on my notes, they'll honour it for monday morning delivery which duly arrived only to find I am now the owner of a BRAND NEW SEALED BOXED 64gb Iphone 6 in silver. Despite the initial problems, I am absolutely made up. Just about to nip to CEX and sell my iphone 5 32gb for £94 so this is a steal of an upgrade for a grand total of £96..

Can anyone advise best and cheapest tarrif to get the 64gb iPhone 6 on refresh and pay off device and cancel tarrif as in deal

And they don't release your details to bogus applicants like Experian or Creditexpert do !!!

Thanks :smiley:

They confirmed the unlock was logged and they've cancelled the contract and I've paid the £120! Will double check in a few days it's all gone through.

Thanks for posting this!

Guys I have requested the unlock...can I ring up and cancel already or should I wait for confirmation? I'm on day 9 of my contract as I ordered before I went on holiday and it only came today so don't want to push it.
Thanks!

Guys, the first 20 second call...do I just ring or do I need to answer the call?? Cheers

Thanks

Just got a quick question

The current best deal I can see is £79.99 upfront and £6 per month for device giving a total of £223.99 including £144.00 credit.
The illustration on the O2 website also has a Device Cash Price column of £273.99. Does anybody know what that relates to? Hoping it's not what you have to pay if you terminate early. Apologies if already covered.

Any 1 Selling theres yet, as i need one because mine was faulty :disappointed:

I've been told on the online chat that I have to wait after the 14 day cooling off period to receive my unlock code - anyone else get this?

on Gumtree

Sorry to be dumb but I would like to ask, who did you sell it to?

Oh right because on the thing I messed up. I cancelled the contract and asked for return. And then after they could only offer me the new price.

I contacted live chat. Original arrived faulty and O2 offered replacement. Came with Apple wrapper on but in white box. Nothing else.

Can i cancel contract over live chat? At work and cant call today.

Yes the advisors do, she told me it’s a great way to get a decent phone at a reasonable cost and it had proved very popular.

I received a letter today from o2 confirming the payment plan has been paid off in full (£120) and the account has closed with an outstanding balance of £0. Been using the phone on o2 anyway but I need to chase up the unlock code. Mine was out of Apple warranty but I have mobile phone insurance anyway, will be adding this device to my policy.

I ordered the iPhone 6 16gb silver on Sunday. The phone was delivered on Monday and it was in perfect condition, not a mark on it! Apple warranty until November 2016 as well.

On Monday, I put the O2 sim in and made a 20 second call. I then went on live chat and asked for it to be unlocked. I was told it would take 24 hours.

On Tuesday, I didn't get any email that it had been unlocked, so I went onto My O2 on the website and requested the unlock on there.

On Wednesday I got confirmation of the unlock code via email, and I then completed the unlock via iTunes.

On Thursday, I didn't get a chance to ring O2 to cancel contract.

On Friday, I rang O2 and asked to cancel. I paid the balance of £120 and the airtime was cancelled also. I was told I would get 2 bills. The first would be for the full £30 and the second would state I was due a refund of most of the £30. I would only be charged for the few days the line was active. I would have to ring up to process this refund.

I also had it confirmed on this phone call that the phone was still 12 month O2 warranty. If I took the phone to apple for repair, and they swapped it for a different iPhone, as long as I kept all the paperwork showing the swap had been done, then my 12 month O2 warranty would still be valid.

Thanks OP....excellent deal!!!

£223.99 now £79.99 upfront + £6 x 24(£144)

Keep monitoring and report back after O2 report the creation of your new O2 account. May take a month or two.

How do people check their credit rating without subscribing to the likes of Experian, etc?

Checked earlier but was £79 upfront and £6 a month

Late to party, Is it still working to order?

Don't mind the hassle of powering through customer service
:innocent::innocent::innocent::innocent::innocent:

yep also heres the start point with o2 to get rid of the search...[email protected]

How do you check your credit rating without having to subscribe to the likes of Experian?

yep 4 x Guinness on..consistency in a world gone mad!

guys im fuming...as i said my phone got lost...i was told i was getting a replacement...uk mail sent it back and now they have cancelled everything...called them up they said I have to start again!...im p***ed as i took a hit on the credit file for this...any ideas?

After initial iPhone was faulty. New one came today and it's brand new. Very pleased and full 12 months Apple warranty.

Those that have managed to get a new replacement handset where original was faulty:
1. What was the fault on the original iphone?
2. Did original come with Apple warranty?
3. Was the fault reported within 14 days?
4. Was the fault reported to O2 or Apple?
5. How was the fault verified by O2/Apple?
6. Did you return and receive replacement separately or swapped at the same time?
7. Did replacement arrive in original Apple box with UK plug etc or just the handset in non-branded box?

Have you installed the MyO2 app and gone through the unlock process that way?! That seems to be the quickest way to do it....(and you can confirm that the phone is latched on to the network)

I've sent a request already but it won't be accepted if my IMEI is not on their system. I've read comments saying people sent request and cancelled their airtime straight away after getting their phones but the 2 live chat people k have spoke to have said I had to wait 24-48 hours before I can request it to be unblocked :/

Hi is anyone else having trouble with unlocking their phones? I have made a 10-20 second call and sent of a couple of unblock requests and went onto live chat. However speaking to the person on live chat they said i need to use the phone 24-48 hours and then request for my phone to be unlocked as requesting for an unblock just less than 24 hour of receiving the phone will end up in rejection ;/. Now i do not want to wait that long but then again i do not want to cancel airtime for my unblock request to be rejected.
Does anyone have advice?

Sorry i should have been more clear, What i meant was you dont need to make a call with the "new sim" in order to pay off the phone. To make the payment for the phone plan you have to call, they have an 0344 landline number or you can ring 202 from any o2 sim. However cancelling airtime can be done via chat

since paying off the phone and cancelling the airtime the pay monthly account has been completely erased from my o2 online account, purchase history & account billing all gone?! , even the details of my iphone 5s [purchased from the refresh deal here a few months back] all disappeared!

Hi, thanks for your response. But how will I know whether I have an Apple warranty, or is there a 1 year warranty on the phone even though it's not brand new? So would you recommend against getting the insurance? I'm a newbie to Hotukdeals so need guidance! :smiley:

wow phoned up & cancelled contract yesterday - did live chat Today and lady said contract did not cancel and she is processing it today, airtime bill is looking at £19 ATM. lol

hi, is anyone buying the £6/month insurance offered through o2? If im paying £300-odd for a phone, and it's not covered by the o2 warranty and is only potentially covered by the Apple warranty, then surely I need some sort of insurance? Thanks!

I requested unlocking on Monday evening via the online form, it took 48 hours to receive email that it was unlock.

Thanks! :smiley:

​Can I ask how you cancel without phoning?

Couldn't find my device in O2, so just filled in the form as per the tutorial post. Has anyone got theirs, who applied via the form? Thanks!

I requested through My O2

Anyone cancelled contract and paid off device after requesting unlock, and still waiting for unlock even after 24 hours?

Hi, I'm wanting to use a current o2 contract with one of these until that contract finishes I'm November. So may be obvious, but do I just put my current o2 sim in the phone when it arrives make a call, then cancel contract and pay off phone or do I have to put new sim in first? I don't need to unlock the phone I guess until November when I look for a new contract?

Thanks

I have just disconnected through online chat and 30 days term is not required, confirmed. disconnection will complete tomorrow will only pay for 2/3 days use.

right seeing some horror stories here about £600 bills being generated, I've just got phone unlocked today so what is best way to proceed to cancel contract. I don't want to stop DD or anything that will affect my credit rating

O2 is asking for 30 days payment for Airtime cancellation! I thought bill would be for few days

Heed my warning. Myself and my wife took the iPhone 6 refresh deal which we were told was cancelled (Monday) we have today been sent a bill for £600 which is o2s mistake which they've said we have to pay and be refunded 14 days later or it'll show as a missed payment on our credit file. It's not worth the hassle for a cheap phone.

If a manager intervened and did it, then it will process. Just be patient :smiley:

Can anyone help?

Like the dunce that I am, I didn't follow the instructions properly posted on here (I know, I know!) and just called O2 straight away to pay off phone, get it unlocked and cancel contract. The customer service advisor did it all then and there for me so I thought everything was going to be ok. I called up a couple of days later to check what had happened as I'd heard nothing about the unlock and she said there's a note on the account that says it couldn't be processed because
the IMEI number hadn't been registered or whatever. Was on hold for ages and she spoke to her manager etc. And the manager eventually processed it and put through the unlock request. As I cancelled the contract straight away the O2 sim went straight off and I haven't been able to do anything since. It's been a day now since the second request (done by the manager) so am I just being impatient or is it just not going to work. Any advice?

Am I meant to receive an email or anything once I request the phone to be unlocked? Done it online and not heard anything

Right just received a email saying the phones been unlocked, I rang o2 to cancel the phoneplan and asked about the warranty and they confirmed that even though the airtime and phoneplan have been cancelled it still comes with 12 months warranty. Happy Days :smiley:

I received a message to say it was unlocked and need to connect to iTunes to complete process. I didn't connect to iTunes but I just put in a Vodafone sim and it worked. Will still connect to itunes later just to be on the safe side!

Rang today to cancel airtime and was told that have to give 30 days notice as per contract.....anybody else had this? ..they want to charge me £30 for the first month!!

thanks technet and islam kahn..ill just hang on and sort it out when it arrives...ive been through this with the iphone 5s a few months back and it was fine...just uk mail are a disaster cant even call them..anyway..patience!

im in the s**ts creek....uk mail lost the phone..now im waiting on a new one 5 days on.

im tempted to request an unlock code
pay of the handset
cancel the contract in advance of it arriving otherwise ill be on contract nearly a week before i get it if im lucky...any thoughts?

Does anyone here have any experience collecting from store? I went in to collect mine today and was told that it was in stock but i couldn't get it because i didnt have a code emailed to me, yet just now on o2 chat i was told all i needed was valid ID?

I have cancelled my contract but my sim is still working. any of you in same?

That'll show a missed payment on credit file which ruins your credit and you can't cancel a DD until after the first payment comes out

I learnt tough way too. Bit annoying and scandalous. Same when you ring to cancel. the cancellation takes affect from the next next day.

So I ordered Friday, delivered Monday, rang Tuesday, cancellation from today. 6 days of charges!

3. How long this Agreement lasts

3.1 This Agreement starts when we accept your application (the day you receive your SIM Card) or, if you don't receive your SIM Card when you sign up (for instance if you buy online), on the day your SIM Card is dispatched.

from here
http://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement

And I think if you read the Refresh specific FCA terms at point 5 it talks about the agreement being signed when you take it out (as it's essentially a loan), so the date you order is the date it starts (stands to reason).

Just a reminder - you're annoyed about £6 worth of charges...

Is it worth the effort?!

Any official link on o2 website that you can provide?

You've answered your own question; ordered on 22/07 (like we all did) - you cancelled on 27/07 = 6 days.

Rightly or wrongly, the contract kicks off even though you can't use it (as you don't yet have the SIM card) as soon as you order.

There are two things wrong with it.
a) I ordered the phone on 22nd and received it on 25th and cancelled it on 27th. I should only be charged for 3 days and not 6 days
b) I used the same technique about two years ago for IPhone 5s and there was a cooling off period of 7 days to cancel airtime and nothing to pay. Not sure if it is still applicable but will find out.

So o2 are telling me they will bill me for my first month £30 and then I can get a refund of most of the £30 only paying until the date the line was disconnected. Is this right? Should they be charging for the line?

Thanks a lot

Any advice on this http://www.ebay.co.uk/itm/BELKIN-HOME-CHARGER-CHARGE-SYNC-CABLE-FOR-IPHONE-LIGHTNING-CONNECTOR-10WATT-/322203662648?hash=item4b04d5b938:g:edMAAOSwYmZXHGf-

...& say hello to credit file issues :wink:

I have managed to unlock the phone and called today to cancel airtime and pay for the device but o2 rep told me I have to pay for 6 days airtime that I have used the phone for which is 6£. I know this is not the case but if anybody can point me towards the correct clause/link on their website will be highly appreciated

Thanks

Don't do this its not worth the hassle. We ordered. They came Monday. We rang to cancel. Yesterday we got a final bill for £30. We rang to say it was wrong and was told a correct bill for 1 day usage would be issued. Today we have a bill for £600 which is the full tariff. This has happened to both myself and my wife as we both took separate contracts. It's a nightmare we go on holiday today and they take the direct debit in 14 days. No chance it'll be sorted so now we will likely incur bounced DD fees from the bank too

what is the likely chance of the phone coming back in stock as I am considering just buying the iPhone in perfect condition if it doesn't :/

I called 202 yesterday also made calls to my landline and other mobile but it still did not link.

When i first got my phone i called 202 to link the imei, but it didnt link. I then called my other phone number for 20 seconds and it was linked then? However you may be charged for this call so try chat first?

I spoke to someone on 202 but they also said it wasn't showing as being linked on their system so is it still worth going on chat?

my iphone is still not showing as being linked to the number on my o2 account so unable to unlock.

Forgot to reply! Unlock was successful! Got the email yesterday, around the same time I requested it the day before. Put my 3 sim in and connected to iTunes and everything was good!

Looks like it is back in stock!!

Ordered on Friday it came Monday morning around 8:30 in perfect condition no marks at all made a 30 second call, In the evening i did the unlock through the o2 website woke up Tuesday and it had been unlocked, So i phoned o2 paid the device plan the girl i spoke to actually said do you want to cancel the air time as well so she know what i was doing but all done very quick.

So it should be clear, for those that pay the £60 PAY premium, they avoid all the process loops and plus are granted 12 Months O2 warranty (with contrast refresh handsets that are cancelled, it's a bit hit and miss.

What's the quickest way to unlock.
1. Online Chat
2. On The Phone
3. Fill in the form.

Worth the small amount of faffing imo.
The warranty lottery situation is a bigger deal imo.

Anyone know where to get a cheap but original 3 pin plug for the charger? The previous eBay link has sold out. Thanks

I'd rather have done that than go through the faff of the contract. Still a good price :smiley: I may go for the 6s myself. My son is ever so happy with the 6.

Yes, I think the mistake people are making is to trust the word of one adviser.

Well, because the nearly perfect one is out of stock, so I cancelled the whole thing, just can't be bothered with O2 anymore.

Just been told that as per the O2 policy, Once a contract gets cancelled then the warranty cannot be claimed.
As I have cancelled the airtime, paying off the phone plan is also a form of cancelling. Therefore my contract is now disconnected with O2 and the warranty can only be provided by the manufacturer.

You must be new around here? HUKDers don't give up their coins that easily :smiley:

£60 more? That's a big step up. You're almost at iPhone SE prices....which would surely make more sense (assuming the smaller screen size isn't an issue). Faster processor, dramatically better battery life, 6S camera etc etc...

Unlock declined as failed security check and now out of contract!!!

Step 2: Wait for phone to arrive. Once it has arrived put the O2 sim into the phone and make a 10-20 second phone call to activate the phones IMEI on O2's system (You need to do this if you want to unlock the phone to use any sim card)

Hi, couldnt find it after scrolling through many pages but, what number do we call for this? I read online that the number is *#06# but this simply gave me the 15 digit IMEI and i didnt activate it.

I paid that bit more to pay as you go 249. Arrived today and was like new :smiley: Smashing :smiley:

Ive bought 2 iphones via Ebay, both developed faults

the first one as mentioned above, I later found out via apple it was purchased via the Apple store in Aberdeen
they replaced the faulty phone free of charge after they said it was within 2 years old and bought from apple
one very happy customer

the other iphone was bought in Liverpool and I was told in was bought in the apple shop in Liverpool
Apple later told me it was actually bought in Boston (USA) therefore no guarantee
however they did replace it for a minamal charge (£60)
again a very happy customer

just my experience with apple, others may have different views

Mine states "Repairs and Service Coverage: Consult Place of Purchase for Consumer Law Claims
This product isn't eligible for consumer law coverage. Apple's Limited warranty and benefits under AppleCare Protection Plan or AppleCare+ are separate from rights provided by consumer law (see detailsOpens in a new window)."

So im on my own as mentioned above lol

Warranty if an iPhone is purchased directly from Apple is 6 years from purchase date under EU rules.
Here: http://www.apple.com/uk/legal/statutory-warranty/

Any warranty with o2 must have the airtime running for it to be valid.
Some people may get lucky if you still have some Apple warranty remaining otherwise your on your own.

Apple told me (with regards the ebay iphone I bought) they offer an extra 12 months on top of the standard 12 months

Just copied this from Apples warrenty check for my device (if it helps)

Repairs and Service Coverage: Active

Your product is covered for eligible hardware repairs and service under Apple's Limited Warranty.
Estimated Expiration Date: 15 February 2017
You may have consumer law rights - in the EEA and Switzerland, national consumer laws entitle consumers to obtain from the seller, free of charge, repair or replacement of products that have a lack of conformity for a minimum of 2 years from delivery, and longer under the local law of some countries. Learn more about consumer law.

well I've just phoned up, paid off the device plan, asked to cancel the airtime

was asked, why I wanted to cancel, just said I wanted the phone
I was then transfered to retentions, after a short wait I was informed as it was under 14 days it was fine

I queried my balance and that was it, all sorted, yes was the answer
no mention of anything else

just to be on the safe side (and as mentioned in the thread) tomorrow I will go on live chat to confirm everything is closed with a zero balance

Thanks again to the OP

as for people concerned with the 02 warrenty, I wouldn't worry to much
you should be able to take it back to any apple shop in the event of a problem

I bought an iphone 5 on ebay, it developed a problem, took it back to apple
who replaced it free of charge as it was bought from an apple shop (unkown to me) and was under 2 years old
great service

LOL, also code MORE2016 gives additional £5, Quidco £3

Thanks for the reassurance on the unlock code.

So the final bill is not scheduled a month after the first bill but 14 days after the termination date but the DD payment is normally scheduled 10 working days clear of that.

If your first bill is showing £600 odd due, there is surely some error. Ring them. My initial bill is showing £30 due. I can live with being out of pocket with most of that for a few weeks.

out of stock? :disappointed:

If the unlock has gone through then the sim is no longer needed. You will receive an email confirming the unlock anyway. Remote unlocks, iphones do not require codes. You simply just need to connect to itunes, can also be activated via Wifi.

I cancelled mine on sunday, so 14 days is 7th aug, on o2 account it says £600.16 will be deducted on or around 8th aug. So they will initially take £600.16 first right? so the credit im due will that be in the next bill (sept)?

has everyone checked their warranty status?

mine is showing as "consult place of purchase" on apple site

My unlock email has just come through
I applied yesterday via my online account about 15:30
By the way it states to connect to iTunes with a non 02 sim to complete the unlock

Then to phone up to cancel etc

Mines got Apple warranty until Feb 2017. So assuming warranty kicked off 24 months prior to that, my handset was originally sold nearly 18 months ago!

I tried 3 sim, did not accept.
Requested unlock from My O2.
Rang and paid off the devise cost and cancelled Refresh contract.

With sim due to go dead anytime, I hope I will get notification by email of the unlock?? Will it simply get unlocked remotely or they will provide an unlock code?

Now need to leave the DD active until they take the £30 upfront line rental. The final bill is produced 14 days after cancelation which will then refund the bulk of that £30, leaving aside rental charge for the couple of days the line was active.

I can then go to the below link to request the credit balance to be refunded to my bank account:
https://www.o2.co.uk/apps/help/help?qid=1&q1=34
Alternatively one call them to request the refund.

Cancelling DD ahead is not advisable as a late payment can impact credit score!

Anyone been through quidco previously for o2 refresh? Tracked £70 for me but i doubt its going to be paid out as it is considered as having cancelled so most likely will be declined but worth the shot i guess.

so what u saying if your phone breaks your left with nothing unless apple warranty? and this got to nearly 2000 heat
might have been worth mentioning before everyone bought :confused:

I bought 2 one is showing no warranty but the other is showing till Jan 2017 with Apple.

I've been saying this all along that once you pay off phoneplan the warranty with o2 is ended.

Ordered 11pm, Received the next day at 6pm. Put sim card made a call from another phone to o2 number for 10 minutes. Checked online to see if iIMEI latched to the phone. Made request through the app to unlock and got the unlock message today. Called paid £120 for the airtime then cancelled contract. Not bad for 1day.

whats the going timescale for unlock about 24hours? I done the request earlier for my partners phone ​

My account was showing £600.16 due yesterday but seems like they have applied credit ready for next bill.
Under recent charges it is now showing -£599.19 so im guessing £0.97 is for the first day of airtime?

Not sure if already mentioned but you could then sell this back to O2 for £235

https://www.o2recycle.co.uk/mobiles/6192/apple-iphone-6-16gb.aspx

It's only £4 - not worth the hassle!

With any company you're charged from date of order. I had same argument with BT when sim got lost in the post and it was almost 10 days before I received one. They wouldn't budge on it.

Thanks for that will definitely do as soon as unlock code comes through.

My unlock email has just come through
I applied yesterday via my online account about 15:30
By the way it states to connect to iTunes with a non 02 sim to complete the unlock

Then to phone up to cancel etc
Happy days

Recieved phone today and followed op's advice, when cancelling I was told I would be billed from date of order which was 22nd and would be pro rata, so another £4 and something pence on top.

What are they going to send you as a replacement?

I have had the same problem - wondering whether just to go to Apple for warranty as I have already cancelled the airtime.

I have managed to get mine unlocked now I ordered over the weekend I just paid off the 120 pounds now and cancel the airtime but the o2 advisor said that I will be charged for the 5 days since weekend for the sim even thought I have not used the sim but he. said it's because you not cancelling both do you still be charged 5pounds for 5 days ,

is it normal?does this happens to anyone else

Just worked. Thanks

Hope so as I just checked the status of my unlock only to be told I had failed the online security question and the request had been rejected without my knowing. Now of course the phone is disconnected and according to live chat would be a long process to have it unlocked.

I have a Tesco sim so as they use o2 I am wondering if I could try it before receiving confirmation of the unlock??

Thanks for the reply. Hopefully you should hear back soon enough.
If you could reply back here when you do that would be fantastic!

Has anyone used the MyO2 Online account to do the unlock? When you login to the account on the right hand side it says Device Information -> Unlock Device

It had my handset and correct IMEI and i simply clicked unlock and it says submitted. When i tried again it said it was done and i would hear back in 48 hours.

​yesterday so took around 24 hours and requested through the O2 app.

I got my phone unlocked today but was a bit disappointed as there were two markings on the phone, one was quite deep where it had obviously been dropped.

Person I spoke to the phone said they'd cancel my Direct Debit as I wouldn't be charged anything beyond the £189.99 I've already been paid as I was cancelling within the 14 day cooling off period. We'll see what happens...

25-07-16 at about 10am received reply about the same tine next day

I got an email and text to confirm, take out 02 sim and replaced it with t-mobile sim connected to iTunes and all complete.

When did you request the unlock? and how?

​
I just received an email saying unlock was finalised and connect to iTunes to complete.

I've tried a soft reset and still have the same problem, and the iPhone has the latest ISO installed. Is this a common problem with iPhones?

My account is showing disconnected, with a bill of £35 due on 06/08/16; no revised bill yet.

Also no unlock code sent (or text/email to say unlocked) - how did you find out it had been done, just keep trying SIM's or did you get notification?

I know, was trollin' the other guy.

Has anyone had their phones unlocked yet?

.[/quote]my account shows £600.16 which they will take in august lol. Not sure i want to be chasing them around for that amount[/quote]
I am going through this with o2 right now having bought the Iphone Se in May they lumped £700 onto my account 'early termination fee' and they cant correct the bill within the month it has to rollover before you see it corrected so the £700 came out my account a week before going on holiday and i had to get the bank to do an indemnity claim as o2 would not or could not stop this amount coming out! Still waiting on this being sorted as i found due to the indemnity claim that cancelled my direct debit and payment got missed so who know what state my credit history is in as last letter was a default sum notice threatening debt collectors!! Safe to say i will not be doing another refresh deal with early pay off.

The iphone I received is a bit temperamental, keep going unresponsive. But I have paid off the device and cancelled the airtime. Do I contact O2 about a exchange or go to the Apple store and ask for replacement as it is in warranty?

Yes, i think it was mentioned before in the thread. Just because you have paid off the device early the 12 month warranty still stands.

As for repairs i'm not sure they do. I think they will simply replace it for another handset. But this way they will know about it and the warranty continues.

Will O2 still repair the Iphone, even tho i have paid for the device in full

Same here, requested online yesterday around 5pm - live chat advisor said it can take up to 72 hours

received the iphone this morning, called 202, requested unlock and cancelled airtime
however my WIFI is greyed out......
Anyone help with this

Has anyone had their phones unlocked yet?

These iPhones do not lock to the 1st sim, once o2 unlock it, it's open to any network.

Another way to unlock, insert sim inside the phone, then download my o2 app, register and login, then click on left menu, then scroll down and you will see 'Unlock your device' click this and and the unlock process will begin.

Do not go through LIVE CHAT, my phone arrived DOA and tried the LIVE CHAT three times yesterday and first two promised me that the phone will be swapped in 1 to 3 working days but I never received any confirmation email from them so I did a LIVE CHAT again in the evening, then the CS told me that I have to go through VOICE SUPPORT TEAM, because LIVE CHAT team can not replace or order the nearly perfect iphone, so basically I wasted all day yesterday. If you have the problem with the phone, please call 202, not through LIVE CHAT.

anyone try sticking a 3 sim in first to check if it locks?

With regard to the refund of overbilled airtime, I was told that my account will show the balance owing, and there'd be a button to request refund, in other words, not automatically refunded.

And as for warranty, my box said Feb 2016 on it, and Apples page said out of warranty, but that makes no difference in law to O2 offering a 12m warranty, they cannot legally remove this just because of the airtime cancellation, the 2 are completely separate (as their own system proves)

I called 202, got connected and hung up. When I phoned this evening to cancel I advised her of this and she didn't say anything about needing to be connected for 24 hours before requesting unlock. You can see if it's going through by going back to the unlock page....if it's in progress it won't let you request it again.

Has anyone been asked to call with a form of ID ready. We have ordered one of these successfully yesterday and it showed as being delivered between 8am-10am this morning...didn't arrive but got email shortly after stating call this number with id and then we will dispatch....Unfortunately I didn't notice this email until after the customer services (I assume that is what the number is) has closed.

I think you only get o2 warranty if you keep the airtime running.

It's a minor annoyance considering, but yeah you'll have to call them :smile:

What I was just told on chat, in that case the advisers are not very clued up. In any case foxymeister still has to contact them to re-activate so that he can get it connected.

Since I haven't seen it mentioned, you need to use the sim for at least 24 hours and a make a 1 min call to a number other than 202 before you request the unlock or it won't go through as your number won't be linked to your IMEI yet. Just had to contact 02 and re-activate my airtime plan so that I could get the phone unlocked. Besides that, have been told that I'll only have to pay for the days I use of airtime not the 30 days, so if they say 30 days try another adviser and everything else went smoothly. iPhone's in perfect condition, no marks at all.

So if i dont cancel the direct debit and let them take it out. When they credit it back will it go straight back into my bank out or will it be credited into my o2 account? I remember when o2 broadband was around and they had to credit my final bill, the credit was sent to my o2 account from which i then had to claim it back.

Went through the automated process to get my new phone unlocked and received an email saying not possible as imei and phone number don't match?! Anyone else received anything similar? Thanks

Just means your phone is older than 1 year old. No biggie. You still get 12 months O2 warranty.



If you cancel your direct debit, and they try to take payment and it fails, then it will almost certainly be marked on your credit file.

Just leave the direct debit intact - and if they overcharge you, claim it back. Better that than the alternative!

I was also told to cancel the direct debit and pay the new bill when it comes as otherwise I will pay the months fee and have to request a refund. But....I can't cancel my direct debit until they take the money so guess I will have to ask them to reverse it when it goes through. My bill is only going to be £11/31 as it's just for one day.

Just check to see how much warranty i had left i've got NO apple warranty left so pied off atm. The phone is in mint condition paid the hand set off and cancelled the air time.

I contacted o2 via the live chat and he said they would swap out within 1-3 days. Not heard anything since mind you.

Its all the advisors keep telling me to do. Not done it yet, but they also mentioned it wouldnt affect credit score as it is within 14 days

Bad advice. Don't cancel that direct debit

When I check my bill on the o2 website there is still a £30 charge due to be taken out on 8th August. How do I avoid this??

so its expired or not ?

Hello,

Received the iPhone today and all paid of today.
Kudos to the tutorial posted. I didn't bother with unlocking it cause I'm on GiffGaff any way ( it uses o2 network) called today and asked to pay of my device plan and my airtime plan will be cancelled on the Thursday. Both the original and the device plan have been paid now.
By the way the iPhone is is pretty much new condition I'm actually surprised !
No bumper Scruffs no visible scratches overall new condition. Thanks to OP and all those who posted help and info ! ;)c

Yes good point I should have but my whole family is on giffgaff + I don't think I would sell it on. But yes it would have been better to unlock it.

Mint device received,
Set up device and made 20 second call to home landline from new mobile
Text received advising mobile active
Phoned up via 202 on mobile went through automated process and requested unlock, didnt speak to anyone, got text confirming unlock will take place.
Phoned up again purposely got my security question wrong twice (possibly cuts down hold time, got straight through to a lovely lady) told her i wanted to pay off the device, she asked anything else? I advised I wanted to cancel air time as well as I got a company mobile at the weekend and wanted to keep this as a spare.
All done, will have to pay two days airtime

Bought on Saturday, followed instructions and had a very brief conversation with a person from O2 who already knew what I was doing as he had a few of these calls already today, very straight forward process for me !

Mine wouldn't get replaced as there was none in stock. How are you doing it. And i thought if I get it repaired the contract cancel might get charged.

Different information from each advisor but that last guy i spoke to from returns dept said that because i am still within 14 days period, i can cancel the airtime and only be charged for the days or amount it was used. However, after 14 days you would need to give 30 days notice.

Mine came today - FAULTY :disappointed: getting replaced next 1-3 days

Just phoned o2 on 202 to request unlock. Waited for ever then spoke to guy who asked endless stupid questions. Was told that he could not put in an unlock request because their system was not showing that my sim had been activated yet, even though I had already made a call from the handset earlier as per the instructions. He told me to wait 24-48 hours before phoning again by which time my number should have registered on their server!!! Arghhhhhhhh.

You get sent an email to confirm its unlocked. I asked o2 when I cancelled.

Yes. I requested the unlock lunchtime and this evening rang to pay off device and cancel contract. You get an email from them when it's unlocked. Only have to pay the monthly charge pro rata for one day too.

Just so that I got this straight now...
I received the phone today, made a call for a few secs using the provided O2 sim, went online to request sim unlock using the details from O2 sim.

Now if I request airtime cancellation today, will they still be able to unlock the iPhone if they carry out unlock request tomorrow... And see that the number I used has already been terminated?

Just phoned o2 on 202 to request unlock. Waited for ever then spoke to guy who asked endless stupid questions. Was told that he could not put in an unlock request because their system was not showing that my sim had been activated yet, even though I had already made a call from the handset earlier as per the instructions. He told me to wait 24-48 hours before phoning again by which time my number should have registered on their server!!! Arghhhhhhhh.

Just on chat right now to see if they can amend. Cheers

I guess they are still making those final bill errors. Just get on chat, and they'll correct it and send a revised/correct bill.

Nothing to be concerned about (unless you do not have £600 in your account - in which case, it's probably not worth going overdrawn for)

This is one of the few annoyances of the Refresh process.

Ok received my handset today, screen immaculate, overall excellent condition. I went on o2 chat and requested unlock code, he took the details of me and said id get it in next few days. Doesn't really bother me as my wifes on o2 anyway so her sim will work. I then rang o2 on 202 and asked to cancel the contract and pay of the remainder in full, i paid £120 exactly, and i cancelled the airtime! He said you have already been billed, but you'll be refunded the vast majority of it as billing date was just yesterday! Key thing here guys is not to cancel your DD, let o2 bill you for possibly 1 month but then refund you and it'll all disappear of the system after that. Good find OP.

How do I check the apple warranty please? Thanks[/quote]https://checkcoverage.apple.com/gb/en/[/quote]
Thank you.[/quote]
I get a feeling that when you cancel airtime o2 warranty is ended unless someone knows different. So check what you have with Apple if any as mine shows expired.

Just rang now after unlocking the phone via online. Paid my phone plan, but the woman said to cancel the DD to me too as someone mentioned above or they might take the monthly £30??

You won't. But it will unlock :smiley:.

(They may even send it by email - can't remember exactly)

Just to confirm. Rang to pay off device and cancel contract. Have reason as just wanting the phone she said that's fine. She told me to cancel the dd as otherwise full amount will go in 14 days and to wait for new bill which will only be the charge for today only (this was for the 5s so £11/31 days is pennies. Really pleased. Just want the 7 to launch now so I can afford the 6s for myself!!

I got told i would need to pay for 30 days airtime too. Just told him I would rather return the full thing back so just on hold to put me through to returns going to see what they say. Not going to return it just to see if they change their mind. Would they rather take £189.99 or £0 lol. For anyone trying to cancel I would advise just to call to pay the phone plan and not mention anything about cancelling airtime. Then go on chat to cancel airtime as they seem to sort it out as i tried doing it through chat initially but cant pay phone plan off so was advised to call in.

For those that are cancelling them on day 1, how will they receive the text on a dead O2 sim?

How do I check the apple warranty please? Thanks[/quote]
How do I check the apple warranty please? Thanks[/quote]


https://checkcoverage.apple.com/gb/en/[/quote]

Thank you.

[/quote]


How do I check the apple warranty please? Thanks[/quote]
How do I check the apple warranty please? Thanks[/quote]


https://checkcoverage.apple.com/gb/en/

I wanted gold or space grey. And it was 1 year and 10 months old.
I how they come back in stock fingers crossed :disappointed:

Mines being delivered today. I've seen that some people call another number and others call O2 as soon as they get the phone, not sure which one I should do?

I reiceved the phone today. Gold version. The silent button was faulty. And now they only have silver available now what should I do. What a terrible experience. So fustrated.

Received the phone today and i must say i am pleasantly surprised. I did not see a single scratch or blemish. The phone did come in a crappy box though but securely fastened by some sort of plastic wrap. phone came with sim pin and usb cable.

First thing i did was call 202, left it hanging for 45 seconds and then hung up. Next i went to the o2 live chat to unlock the phone, guy said unlock process went through fine and will be unlocked in 7? days i also made sure to ask if i cancel the air time today will it still be unlocked and he said yes.

Next i called up o2 by dialing 202, selecting option 1, then option 2 and then the option where the lady says "if your are thinking of leaving o2 press 4". I talked to a very friendly guy he asked me why i wanted to cancel the air time i just told him it was too much and that was that. i paid off the phone and he cancelled the air time. i made sure to quadruple check that i would not be charged £30 for this month or an absurd amount like £30x24 for cancelling early. all i was going to be charged was £120 for paying off the phone and something like £2 for using 2 days of air time.

sorry for the wall of text but overall process was very smooth and im very happy.

They are all telling me that it will be disconnected on the 24/08/16 and it cant be cancelled before and i have to give the 30 days. I dont get it!!! Have phoned 3 times to get the same response!

Just phoned to cancel airtime and to pay off the device, and was asked why ???
Just said I wanted the phone too

received mine today, ordered it Friday
got a text about 7:30 informing it would be delivered between 13:35-14:35 (arrived about 13:50)

in absolute perfect condition, not a mark on it
been on line, reuested my unlock code
just have to sit back and wait then cancel the airtime

checked apple warrenty, available until 15.Feb.2017 (not bad)

for those looking to check there apple warrenty status, just enter your serial number in the link below

https://checkcoverage.apple.com/gb/en/

My unlock came in this afternoon, received the email from o2 about 4 times lol.

Just a note to everyone, it seems you don't need to wait for the unlock to complete before cancelling the airtime as long as you have done it on their form or over the phone with a representative the unlock should still go ahead even if you have cancelled the airtime contract. I requested unlock and cancelled on Saturday and my unlock came in today (Monday) so took 2 days in total.

You're looking at 'Perfect' instead of 'Nearly Perfect'. 'Nearly Perfect' phones are all OOS.

Thanks.

Thanks. I was a bit worried they might say I was taking the Micky if I said that lol

Received the phone this aft, called to pay off handset and cancel airtime in one..

It's already been disconnected! Great stuff from o2! Phone showing no service and when I log into my o2 it shows the disconnect.

I requested the unlock via chat AFTER this phone call even though it's SIM and number are now disconnected - and it's still gone through fine.

I do it in this order so I'm not waiting for it to unlock with my airtime live, which could be days (but last time unlocked in about 5 hrs)

I did it this way on another refresh deal a few months back and everything was perfect.

Hopefully this may help someone to know it can still be unlocked after its disconnected. :smile:

Great deal but all colours OOS now. If anybody notices they're back in stock please update here, cheers.

I've just done 5s on refresh. Have requested unlock and paid device off via my account. When I call to cancel, do they ask a reason? Not sure how to respond? Thanks

[/quote]

How do I check the apple warranty please? Thanks

I had same problem . It is referring to the security question.

can you request the unlock just when you login online and send request ?

OOS​

[
How do you check Apple warranty?
quote=eslick]normally up to 48 hours but could be within a few, make sure you make the outgoing call and have it answered to ensure its on their system.
don't forget to check your apple warranty, most phones will have from 4 to 12 months apple warranty left, makes it easier if things go wrong no need to send it off to o2.[/quote]

All OOS but for future reference, how do you know which of the 02 phones/tarrifs are part of the 'Refresh' deal?

worth a try as long as its not dpd

Yep, you'll receive a text...and there's no code to enter like you would do with most other phones.

Nothing yet but will get one when done apparently.

Thanks, did you get a text to confirm your request to unlock ?

Ooo all oos

Your private messaging is disabled - so I couldn't reply to your PM.

But in summary; I've ordered about 10 or so Refresh deals over the past few years. I had zero issues with 7 of them...and 3 billing issues with the others - one of which ended up with me having £800 taken from my account (no problem for me - and it was returned quickly anyway).

I haven't done a Refresh deal for a while - but I certainly wouldn't be concerned about doing so. It's the best way to get cheap/quality phones (without going down my current preferred roulette method of Gumtree :smiley: )

Oh, and the only reason I missed the £800 overcharge issue was because I had ordered 3x Lumia 1020's at the same time...and lost track of what had been paid off/what hadn't :smiley:

Just put the request in then phoned again to pay off and cancel.

Also told i will have to pay the first months airtime...

Perfect received mine today with not a mark on it!

Made a 30 second call to my work landline.

Rang 202 o2 customer service. Requested for phone to be unlocked. Got a text through saying upto 24 hours.

then went through to a agent paid off the £120. and closed the account.

Will have a final bill within 14 days for my day on contract and my 30 second call.

Result!!!

Thank for posting!

@wenttobeabetterplace

So mine had a mic problem and I'm getting a replacement in a few days time..

Can I just cancel the airtime now?

I don't need to unlock it really (already a O2 contract customer so can get it unlocked that way).

Any help would be appreciated!

haha; no doubt he will have noted that it was through the internal door.

I just tried to cancel and was told I would have to pay £30 for the months airtime as she could not cancel before 30 days.

"That's not possible. I can only set your account for cancelation on 23/08/2016. "
"if you check the tems and conditions of your contract, when you cancel the account, 30 days notice is mandatory."

Any ideas?

Mine was posted through letter box without being signed for this morning, hope it survived the drop, will check it when I get home; typically the delivery guy called in the 15 minutes between daughter going back to work and wife coming home from work.

Just checked Silver available might just be one....hurry

Recieved I mean

I've reviewed a bill straight away ? Is that normal

They are I just kept refreshing the page today and struck lucky

​just tried all the 3 colours and they r all OoS

Had phone this am in mint condition no scratches,requested unlock online which has been confirmed via chat that request is being processed.. Do I phone to cancel now or wait for unlock to co e thru? What's everyone doing?
Thanks to McGamer123

So on the Refresh deals are you not held to the 24 month air time atrrif and cancel that without penalty and you just need to pay off the 24 month hardset cost.

Had phone this am in mint condition no scratches,requested unlock online which has been confirmed via chat that request is being processed.. Do I phone to cancel now or wait for unlock to co e thru? What's everyone doing?
Thanks to McGamer123

Just managed to get the - Almost Perfect Silver 16gb iphone. As per OPs instruction. Will soon see if the order is fulfilled.

Really wanted it Gold though.

I followed OP advice and made a call for 20 seconds to another number and then I called O2

Also got mine this morning, just had a small scuff on the bottom right. Followed the instructions and had no issues. As I was already on o2 I just popped my old sim in

Comes in a plain white box with usb cable and sim tool thing.

Just got mine, has 2 dents on the back near the volume button but apart from that it's good.

Did you make a call to another number or to o2 first?

I followed OP advice and made a call for 20 seconds to another number and then I called O2

Same happened with me, they told me it would be delivered in 1-3 days and I would need to hand this iPhone back to the delivery person.

Hi

My Iphone 6 16gb gold arrived this morning. It looks brand new! As per the steps the OP outlined I made a quick call to activate the IMEI, then phoned 02. I explained that I wanted to pay off the device in full, request an unlock and cancel the airtime plan. The first person I spoke to requested the unlock for me and stated that a code and instructions for me to follow for the unlock, will be with me within 72 hours. I was then put through to the retention team where another person took my payment for the phone and she requested the airtime plan to be cancelled. She said the cancellation will come into effect tomorrow and that I will only pay for 1 day of the airtime plan. I will let you know how that turns out, as I should get the bill around 8th August.

Many thanks to the Op for pointing out this deal, as I would never have been able to get this phone otherwise.

I am super unlucky, the phone is DOA but the CS said they will do a straight swap, and didn't mention about out of stock. With my luck(or no luck), I will check with them later this afternoon if no confirmation email is received.

These refresh deals are fantastic.
I got the 6s model few days ago.
Just follow the instruction on first page.
that's exactly how it works.
very easy.

if you want cheap original charger and headphones go to 7dayshop.they sell the real stuff unboxed for cheap but they are genuine unlike chargers and headphones on ebay.

I tried to get it this morning but it kept failing me on the credit check even though it was all done correctly

oos now

Hi, once you have requested the unlock code, how do you know when the phone has been unlocked?
Will you get an email confirming it, or will you have to keep putting a different sim into the phone to see if it works?

Tried silver, OOS.

thanks for that much appreciated, just checked on my apple device and got this Your product is covered for eligible hardware repairs and service under Apple's Limited Warranty.
Estimated Expiration Date: 18 April 2017
good to know its covered by o2 aswell :smiley:

The terms of the warranty doesn't change. It's only the airtime plan being cancelled - the device plan is still being paid in full...and thus entitles you to all the normal consumer protection (plus O2's warranty commitment).

Incidentally - I had to send one of my Lumia 1020's for repair from a previous Refresh deal...which O2 dealt with without any issues (as I expected having asked the same questions prior to purchasing it).

If it's any consolation, you're the only person I've seen on this thread with a DOA phone. So you've just been really unlucky (I'm sure O2 will get a replacement sent out asap - you may even get an upgrade to a brand spankers phone given that these Like New ones are out of stock)

are you still covered with o2 even if you cancel etc...

It depends on whether the original owner registered with Apple (unlikely as they'll have more than likely given the phone back in the 14 day cooling off period).

As with all refurbs, if it hasn't already been registered by a different owner, then you'll get the balance of the warranty with Apple (which may be most of the year, or just a few months...or none).

O2's warranty is solid though

Not if you select "almost perfect "

If you choose silver as colour on the 1st page you will see there is still stock left and offer is still on.

I did, and nothing happen, tried hard reset, nothing happen.....so annoying!!!!

thank you very much :smiley: and can you register via apple?

All colour out of stock....

Can't see 64 gb on site?
Are these unlocked?

(Just get tired of people asking questions that have been answered so often...and where the answer is SO easy to find)

OOS now?

just my luck, the phone won't switch on, DOA :disappointed:

well i cant see anything about warranty, if you knew already wouldnt it be easier to just answer instead of acting llike a prat

I think the tariff has been changed to £69.99 upfront and £38.00 per month.

Hehe, I know. I just cant be bothered. It is a good deal though.

Do you have the link for them at 220? Out of stock for this deal

Am I the only one who can't be arsed with the Refresh stuff? :stuck_out_tongue:

does anybody know if these have any warranty? can you register them with apple?

There were 15 pages of the thread when I ordered the phone and time was limited (I was worried it would go out of stock) and it did for a short while!

Interestingly O2 are offering £220 for used iPhone 6, 16gb.

Thanks for responses all, I did have an old account, pay and go from a long way back


I did try that first but get a screen pop up (of browser and phone app) that has only

"This information is not available at the moment, please try again later"

I filled in the form anyway, touch wood it works out fine

Sorry my bad - didn't check that far :disappointed:

Yeah but when you add any to basket says out of stock....?

Will it come back in stock?

Hi Pokey - I had a o2 online account from when i'd ordered daughter a cheap iPhone refresh deal a few months back. I'd register an account with 02 with your new phone details and use that pwd - good luck :sunglasses:

Guys I have been told by o2 rep that once they have put in your unlock request you can cancel the airtime contract as long as you have paid off the device part the unlock should still go ahead.

Also to not get any credit rating problems I would recommend not cancelling the direct debit until you have received your final bill after cancellation which apparently takes a couple of weeks. Once the final bill has been settled there is no way for o2 to mess up your credit rating as everything owed to them has been paid, hope that makes sense.

Glad some of you guys have received mint phones mine had a slight scuff on the bottom :disappointed:

The phone is perfect. The only think I have noticed is that the screen is not a silky to the touch as my wife's iPhone 6s. It looks bright though and is totally scratch free.

Do you have a link to "cheap" quality chargers please?

​Dial 202 from the phone so it registers on the O2 server. Then either use the O2 app or a browser and request unlock straight from your account settings.

Very disappointed. The phone has just arrived in a thin generic O2 box (about 1 inch thick) with no charger!!!

I just used chat via 02 webpage on my pc.

normally up to 48 hours but could be within a few, make sure you make the outgoing call and have it answered to ensure its on their system.

don't forget to check your apple warranty, most phones will have from 4 to 12 months apple warranty left, makes it easier if things go wrong no need to send it off to o2.

Thanks

---

Anyone know roughly how long they usually take for unlocks?

my silver phone arrived grade b, looks mint no marks at all, done steps 1-3 and got this form o2
Thank you. Your request has been sent to our customer service team and we'll get back to you by email in the next 28 days with details of what you need to do next.

If you've asked for your iPhone to be unlocked, we'll text you in the next 14 days.
i guess i wait until phone is unlocked then cancel, how can you tell idf there is any warranty with the phone?

All colours in this deal "almost new" are OOS (pokeball)

I would advise getting on on PAYG even if paying an extra £50, prior experience with O2 on the 5s tells me it's worth paying more to avoid the contract bull*** and credit rating garbage.

Thanks op :smiley:

Thanks mrgamer123 mines just arrived looks immaculate

iPhone 6 is suppose to be pretty slippery.
Can't decide if I should upgrade from Moto G.
Dropped the S5 plus dropped my current Moto 3-4 times.

Damn missed it all colours oos :disappointed:

Just request a new password (you will definitely have created one)

9.99 upfront and 24.00 per month so it comes up as 9.99 and 10 per month
after airtime is cancelled

sorry I thought it was a 12 month contract???
​

I am genuinely surprised just how many people struggle to follow simple instructions. Its not even a new process, its been around for years :confused:

sorry but why couldn't you have opted for the 500mb tariff which would have worked out cheaper when you cancelled the airtime?

I am genuinely surprised just how many people struggle to follow simple instructions. Its not even a new process, its been around for years :confused:

I am genuinely surprised just how many people struggle to follow simple instructions. Its not even a new process, its been around for years :confused:

Please reply if it comes back in stock

Well yeah, according to google it costs Apple around £150 to make an iphone 6 (probably an overly generous estimate) so there is £40 profit on this even at this price if you believe that figure.

all colours come up as out of stock for me

oos on all colours now

I have ordered one of these on Friday but am I not confused. Is it possible to unlock these phones to another network then as I was going to cancel the airtime contract and switch to a payg sim with o2 but would prefer staying with virgin? Sorry if this is a stupid question!

Isn't this expired?

Being told on iPhone screen that can't be activated because server cannot be reached! Anyone else experienced this??

iPhone arrived this morning - it had already been activated with on o2 Sim :disappointed: but in mint condition :laughing: with warranty till March 2017.
Steps 1-3 already followed - thanks again Op :sunglasses:

How do you go about cancelling that airtime then if people are getting charged it the second their phones arrive? Will O2 credit it back, or are you stuck with paying the first month's £30? If so, the price in the OP is misleading.

Accept that they can charge upfront but that charging period shouldn't cover the time when you haven't received the goods

Mine was a grade A refurb which was in fact a new phone with 12 months Apple warranty so hadn't been locked to a network.

http://www.hotukdeals.com/deals/unlocked-grade-a-refurb-payg-16gb-iphone-5s-12-month-warranty-o2-for-153-99-2428469

It is normal practice for the months line rental to be charged upfront. Also, the first month can be a part month potentially.

Like most on here I ordered on Friday 23rd. Delivery was made today as expected but over the weekend I git an email from O2 with my first bill, starting from the day it was ordered rather than waiting for me to activate.

Is that normal practice?
Surely they can't charge for airtime when it wasn't available, can they?

Ordered a Space Grey 16GB about 15 mins ago and it went through okay.

Scheduled for delivery tomorrow! Never done O2 refresh before so fingers crossed the deal works as above.

Still working, just placed a order on Space Grey......

Well I'm getting double delivery emails, double texts, 2 reference numbers and I've only ordered one?! Only one showing on my o2 account. Will see what turns up this afternoon!

The credit search is already done and recorded on your file. If the score will be impacted, hopefully it's not gonna impact your mortgage application. Cancelling the contract as per terms should not be an issue. Please go ahead with receiving delivery and cancelling within 14 days as advised. Just keep a record of your current score and monitor it onwards. A slight drop should not impact your application negatively but in case it does, be prepared to write in to the concerned mortgage provider, as per details with the credit file. Chances are nothing to worry about but just be vigilant in case attention is required.

I've been Windows Phone for five+ years but I must admit I'm fairly tempted by this deal....

I should really give myself a shake....

Thank you for the assurance

Thanks

Thanks for that but I m still confuse should I refuse to accept the phone delivery tomorrow or should I have it and then cancel the airtime I mean if you are allowe to cancel the airtime by o2 then surely that should'nt affect the credit rating

Can you keep the phone and tariff for 5weeks then cancel ?? Need phone for abroad but only until 1/9/16.

Credit score can be impacted by merely credit searches recorded on the file. The impact is more significant if one has say multiple searches recorded over a few months. In my experience, even opening one new credit account (which this effectively is) would impact ones credit score mildly. The another record is noted when the account is terminated. With day to day activity, I would not be concerned with opening a new account or two over a quarter, but if there is a mortgage application in process, it always better to err on the side of caution.

I've had credit application declines in the past and when I searched through my credit file, I found that there was a number of searches that were recorded on my credit file because of following MSE advise to sign up to new money saving bank accounts. In the cost saving culture, no one bothers to warn you of the consequences of closing long established credit lines and opening new credit lines that are not matured (old). I was able to get my credit card rejection reversed by sending in copy of my credit report prior to me conducting my credit tidy-up, which I showed was the cause of my score dropping drastically. I monitored the behaviour of my score for years after and was shocked at how easily they could edge away at the score.

I don't think you need to be worried but as I said, keep records of your score now and monitor onwards until your mortgage is finalised and try to avoid any new activity on your credit file until after the house deeds are done.

I must admit, I've always been a non-iphone owner & though they were always overpriced. But my £150 android is giving out & I thought.... What the hell £190.. i'll give it a go, so if its tempted me, its got to be a good deal

Since when have phones been returned at the end of a contract?

How can you be so sure, have I missed something relating to this on their website?

I ordered this phone as a replacement for my daughters iphone 4s which no longer holds it's charge properly. Does anyone know how old these phones could potentially be? My guess is they could be as much as 2 years old if returned at end of contract. If this is true then surely the battery could be at the end of it's natural life?

Any comments, thanks.

I doubt they'd be 2 years old and still be sold with a warranty "as new". I'd guess they have seen up to 1 month of use, possible sat on a shelf for a few months on top of that after being activated by the initial owner.

​£30 line rental plus £5 for the handset, if you settle the handset part of the contract you can cancel the line rental.

Sorry for being thick but if it say's £ 35pm for a 2 year contract, why would i be paying £ 5pm (x 24) ?

Unlocking via a pay monthly sim is free.
You dont have to do all this within the 14 days cooling off period, however you will have to pay airtime for each day the contract is still live thus incurring more cost on top of the £189.99.

Does o2 charge for unlocking? Do we have to do all this in 14 cooling off days?

is there any warranty with this deal?

I need a new phone because old one battery life goes quickly, do you think a 'like new' phone such as this will have a used battery or will be actually be like new..?

Grr!! I am unable to order, because on delivery page I am getting date format exception...... Anyone experiencing similar issue?

Ordered thanks and my 2 year old iPhone 6 should get this on gumtree no problem - thanks op

One question. Im going to recieve the phone tommorow and i was wondering if i could pay the phone off and cancel the airtime tommorow ( so i save money on the airtime). And not unlock the phone, but get my brother to unlock it for me after as he's on o2??

From my experience this first sim lock method is for phones purchased from Carphone warehouse. Their phones are locked to the network of the first sim you insert. I will try inserting a Three network sim card when i get the phone as their phones are unlocked so it should then hopefully remain unlocked. Failing that, i can just request unlock from O2, I've done it before and they are pretty quick with it.

I'm pretty sure that every iPhone sold is locked on first sim (and NOT locked by the network provider). Certainly the case with O2 iPhone's...though of course, being refurbs, they may well already be locked to O2 courtesy of the previous returnee.

If purchased from Apple directly then only would it be unlocked. From my experience, all network providers lock their phones for use on their network only. I've never had a phone from O2 which has been unlocked. I've always needed to contact them to get it unlocked. If you were buying from Three it would be unlocked as they no longer lock their handsets.

People earlier in the thread were saying that it may come unlocked

Hi,
If I put my 3 sim in and start using the phone straight away can I still un-lock it or must I put the o2 sim in, lock it to o2, then unlock it?
Cheers,
Alex

Do i need to do the unlock process if i am already an o2 customer? Is it worth just having it unlocked for future options?

Ordered & on it's way!! Thanks for OP :smiley: added. Just hope the whole unlocking & cancellation process is not too much hassle.

out of stock now

Only unlocked if it's never had a sim in it, most of these will have been registered to o2 already, some though may be lucky and worth adding a 3 sim just in case.

Asked about this on chat and like someone mentioned earlier in this thread you get charged 1 months airtime;

'As per the contract terms and conditions you can pay of the device cost only after your 1 Bill which will be 14 days from the date you get the phone delivered '

​trying to work out how your credit rating wasn't hit but mine was, do you cancel straight away or cancel wait for direct debit to be setup?

Great find heat from me thanks :smiley:

If I m cancelling the contract under change of mind policy then surely that doesn't affect the credit score ,I thought it only affects the credit score of you cancel the airtime

Is this deal only for 16 Gb or 64 Gb as well. What would be the deal price be for 64 Gb

I Order one and I think I made mistake as I m trying to get my mortgage soon can some one plz tell what can I do can I just cancel the whole contract within 14 days , does it affect my credit rating ?

Anybody know ?
wondering if there's a dedicated O2 website link to refurbished or like new alternative brand phones , been scratching around the O2 site but no joy.
Is it just 2nd life iphones or does O2 offer refurbs on other brand phones too.

Is it this plan plz
Airtime Plan

24 month contract
20GB data
4G ready
Unlimited texts
Unlimited mins

I have followed a similar procedure to you this week and the unlock didn't go through, I think its because the airtime was cancelled before it was processed (they said it had been declined as the number was not on the system). Oh and unlock take upto 72 hours not 24, I am 48 hours into my second try at unlocking!

Surely that would only work on new handsets, its likely that these refurbs have already had an o2 sim in them. Worth a try I suppose.

If it helps, my mother had a refurbished Almost Perfect iPhone 5S delivered from O2 the other day. The box stated Grade B.

It was immaculate.

From my refresh experience over the last week I can tell you I missed out making a chargeable call and unlocked the same time as cancelling the airtime (as suggested by the customer service rep). Found out yesterday, after waiting all week for the unlock to come through, that it had been declined because the number was not on the system. Wish I had followed these steps!

Not excited only Gold color is out of stock. Change color and plenty available

Out of stock already?

I need the gold one! Any ideas whether it will come back in stock?

Thanks, so i would need to order a mains plug?

as I said in my first post on this deal, these 02 refresh deals are great
however you have to be prepared for a bit of hassle after you cancel

every deal I have done I have followed the instructions
such as get phone, request unlock code **** you must wait until you receive this back before paying off the airtime

then pay off airtime and cancel the contract

the last 02 refresh I had one or two isues with bills and exceesive demands, I cancelled my direct debit in the end to avoid any further issues

From memory you will get a bill pretty quick

Is this just the phone or is a charger included?

Why would anyone down grade to an iphone , when you can get a more reliable Chinese phone with better spec , longer battery life and cheaper price, brand new ?

Can anyone tell me what the quality of the phone is like in terms of its physical condition, I imagine it would operate find but aesthetics though...

for those concerned about credit score etc

this is the 4th 02 refresh deal i have done, the previous 3 have all worked a treat

just checked my credit score 5 out of 5, so much for it efecting it then

i bought the iPhone 5s via refresh and although i cancelled, they still charged me for the remainder of the line rental of £260. I eventually got it back after 3 phone calls and 1 month of waiting. still saved money in the end but quite a bit of hassle

Chill. It will go through fine. I would suggest to keep an eye on the final bill as I was charged £600 early termination charge my mistake. I just went on chat and they put a credit on right away.

2nd update:

Received phone yesturday went online and filled out the unlock form. O2 gave me an email today saying unlock unsuccesfull because my details didint match on the form :confused:

Called them up and they said they had no idea why the email said that and everything was correct on the form. Anyway they applied for the unlock for me on the phone and said it went through fine and i should get the unlock code within 24 hours.

At the same time I paid of the phone plan (£5× 24=£120) and then cancelled the air time part of the plan (£30). Now the lady on the phone said that she can cancel the airtime in two ways. 1st cancel after 30 days or second transfer my o2 number into payg sim and cancel it at the earliest date which is this teusday. Obviously i went for the tuesday option as it will cost me only 5 days of airtime payment whic xhould be £5. She did say the airtime was now cancelled but that the final bill will be generated on 7th August and thats when the final bill of £5 will be taken by direct debit so its best not to cancel my direct debit till then.

Sorry for the long response guys and was written on my phone quickly. Hopefully if all goes well now I should have an unlocked iphone 6 for the mrs for £194. :smiley:

Will offcourse update once unlock goes through and if I face any problems.

Can you wait a week or so after delivery to sort out the cancellation of the contract? Seems like a deal too good to miss but won't be on home for a few days

Can you wait a week or so after delivery to sort out the cancellation of the contract? Seems like a deal too good to miss but won't be on home for a few days

Looks like all colours sold out unless anyone can see it differently??

Thanks everyone for there replys
To my question, just going to refuse delivery then ring to cancel a few days later

i can't see that price plan in link provided there is 9.00 upfront cost

Ordered 4th set. People no need to worry. If you have not concerned about too many searches on your credit, just close your eyes (not literally) and order. This is my 3rd year and 4th set. Actually you don't even have to wait for the unlock code to arrive before you cancel. I call them as soon as I receive my handset to payoff the handset, request unlock, and then cancel airtime. The call to them is the only call I make. The only issue is that they are crap sometimes and you might see an early termination charge. Just go to chat and then'll correct the bill to NIL or issue a credit straight away. Handset cost is the only cost I have paid. The almost perfect sets have been absolutely scratch less in my experience so far.

Do you have to be an existing o2 customer to get this deal?

As per my earlier comment:
http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mobile%29,CASE=21629

Time for you to move on to another deal. This one isn't for you.

(It's for those of us that have being doing the Refresh trick for years :wink: )

I tried to explain that I had the information on very good authority (without telling her about HUKD), but I've checked the O2 T&C's and cannot see the section where you can pay off the device plan and cancel the airtime without penalty.

That chat rep is talking utter jibberish, it's in the o2 tc that you can pay off phoneplan and cancel airtime, this has been posted over & over on here.

It's because you would have paid off the phoneplan payment of £120 in this case so hence you can cancel the airtime anytime from that point on.

I've just spent the last 15" in a text chat with O2, who have repeatedly told me that you cannot cancel purely the airtime part of the contract. I would have to pay 24 months lump sum of both the £5 device plan and £30 airtime plan. Really sceptical now at placing an order.

Just tell the advisor that you are going to be paying the device off in full. They'll probably say that the £200 will be automatically released back to you upon full payment of the device plan (and upon cancellation of the airtime plan).

Basically, just go on O2 Live Chat, and discuss the situation with them.

Yes you can. It's O2 refresh. That's the selling point of refresh. You have absolutely nothing to worry about. Order and enjoy :smiley:

Good to know but why is that the case?
Is it because no allowance has been used?

Dear . friends
due to my credit rating they want to hold 200£ for 3 months after a paying the 3 dd they will give me back . so what can I do know because we r going to cancel this within cooling period . what is your opinion my friends ???
Thanks

Thanks, ordered!

Before I commit to this deal, can someone confirm that you can definitely cancel the £30 airtime part of the contract. It just seems a bit too good to be true to me. I mean, I don't know of any mobile provider that would allow you to cancel the airline after a week into a 2 year contract.

Hot!! Ordered in gold 10 mins ago. I specifically wanted the gold colour, so they are still coming in and out of stock if you're lucky...

P.s: I did this same 'o2 refresh' purchase but with the 5s for my fella (a few months ago on here) and had Zero issues cancelling airtime and paying off handset in advance.

And I got it unlocked via their chat *after* I cancelled airtime too! Took only a few hours for confirmation email to come through.

Great service from o2 and a great find from the OP <3

i cant find the deal someone please help

Phoneplan remaining payment should be around the £120 mark.

Don't we have to pay the first months airtime?

Says out of stock when i get to the checkout

Can't see the £5 anywhere

Has anyone had any success with this, just a little sceptical as its £300 less than buying payg.

Oos

Still showing in stock of you know where to look.

All sold out

Could you cancel the airtime plan and keep paying the £5 per month for the phone?

Can anyone who has done Refresh more than once tell me - do you use the same account for all deals or do you set up a new account for each deal (by account I mean registering with the O2 website)

Thanks

Did you cancel the direct debit before everything had been fully cancelled? (I.e. - to ensure O2 didn't take extra money).

​Good for you read on down and you'll find others including myself which it did effect, just putting the warning out there.

is it free to unlock this phone ?

is it free to unlock this phone ?

Can anyone confirm this credit rating issue please? Iv ordered the iPhone yesterday, my issue is I received a mortgage offer yesterday to a property I'm purchasing that isn't available until December, is it worth the risk of losing the mortgage over an iPhone?

Not an android. Cold for me.

Can two people in the same household order this? We both need new phones and were looking at moto g before this.

This has probably been said, but in all O2 refresh deals, there is a clause which allows you to cancel if you are not happy with the finance agreement, this is due to legislation that was brought in a few years ago with all this pre contract credit information malarky, you can legally cancel the contract and pay in full without penalty, it's all in the bumpf when you go to purchase.

It won't pay out. The days of Quidco paying on Refresh deals are long gone...

(I got a few Lumia 1020 64GB's on Refresh a couple of years back that were £240, less £144 Quidco - with a free camera grip and headphones! Worked out at £96 each :smiley: )

Thank you

Btw. What about paying the 30 day cancellation ? Do they charge another 35 pounds ?

Has anyone got quidco on top of this deal? My quidco tracked 70 :smile:

Kate, it's just not true.

Just make sure you don't cancel your direct debit. O2 sometimes create a final bill of hundreds of pounds. If they try to take it and you've cancelled the direct debit, then you'll get a flag.

Just take out the contract, cancel it...wait for the final bill - confirm all is fine....and then move on to other things :smiley:.

I haven't done a Refresh in a while - but when I did multiple ones, my Experian didn't budge an inch. You just have to make sure you do not cancel the direct debit.

Nah, you must be fibbing. You see, I know this guy - goes by the name of muffster (or something similar) - who tells me that NO ONE in the UK has a 999 credit score.

:man::laughing:

266 instore credit for iphone 6 16gb from cex

whats the cheapest deal for 64gb? I'm not good at working this out so any help is greatly appreciated. thanks

Apologies, was typo, should have read 20GB:

The deal is still very much live.
1. Sort Tariffs : by Monthly Data (low to high)
2. Then near the bottom click on "+ Show More" to list all the (hidden) options.
3. Select the lady one that is £69.99 upfront, £35pm (20GB data).
Of the £35pm you will pay off £5pm (x24) device fee upfront and cancel the commitment for the £30pm tariff charge as per O2 refresh T&C.
Hope that makes it a bit clearer.

​Yes I had a credit score the same. I'm on a low income but just pay my bills like everyone else. Nothing unusual but don't don't buy expensive items like cars,iPhone 6's. Lol

​Post it up. Admin may take it down if they don't think the company is reliable.

In my opinion this deal should not affect your credit rating. Just pay it off following agreement between you and o2. Old hotukdeals O2 refresh deals mention about this problem.

great price but watch your credit rating plummet

Are O2 not aware that people do this in order to receive phones at low prices?

There's been a few people saying it affects your credit rating if you buy this and cancel. Apparently it comes up that you haven't paid the agreement off and one man said he had been turned down for a mortgage even though his rating had been good before taking this refresh on. Even though I'm not applying for a mortgage still wouldn't want a bad credit rating. If anyone could clarify please.

How do I know I has selected the Refresh Tarrif?

Thank You, Kiddy.

Absolute steal of a bargain!! Pity I didn't need one :disappointed:

Does anyone know how much O2 charge to unlock a PAYG Iphone 6?

Cheers

Phone ordered. Thanks everyone. Wow, lots of 'agree and continue' statements!!

OP the reason your mrs phone is getting slow is due to the software updates... Old hardware getting new software updates?.... Think about it. Apple been doing this for years! Planned obsolete ios interface went terrible after ios 6 and jobs death

Guys when i choose the 20GB deal it shows up as £40 a month!
What am i doing wrong? Help

Given that these are refurbs (pre-used), surely there's a pretty good chance it'll already be locked to O2?

Thanks for info but can only see those costs with 20gb data???

I am sure in the past people managed to unlock before even receiving the phone by requesting the IMEI by chat contact. Not done it myself though.

I'm considering £250 for the PAYG. Can this also be unlocked?

rather not faff about with taking out a contract then cancelling.

Thanks

Hi Guys,
I placed an order this morning for a silver iphone for 20gb data ,£35 tariff.But they asked me a security deposit of £125 on top of £69.They said based on your credit score you need to deposit this money however it would be refunded to you if you make three consecutive payments.
I am bit confused, If I cancel my contract would they refund £125 deposit? or do i need to continue for atleast 3 months in order to get the deposit?Any suggestion ?

my credit rating is good but my cards keep getting "Sorry, Your payment has failed. Please try again"

"Your payment didn't go through.

Use a different card to continue"

Come on muffin man. I need answers :wink:

edit: just found it

This is not expired... just ordered one

You don't pay anything else monthly.

However, it looks like the deal is no longer available.

Can someone just confirm as I want to get it for my daughter...

Once the airtime is cancelled and I've paid the handset off, am I then not in the contract anymore?
Also, when I've done the above, am I paying anything monthly or does it just end?
Thanks

I'm currently on O2. I want to get this contract so I'll have to get a PAC to activate the new O2 sim, then when I get a giff gaff sim I'll need to transfer my number again. Is this possible?

Guys, if I buy this now and it arrives say Monday, but I don't open it for a week as I'd like to give it as a present to someone, is it still possible to do this whole process?? Or do I need to do it as soon as it arrives in the post?

Thanks!

Ah right so you have to pick the £35pm deal, but actually that's £5pm for the phone (which you have to pay off), and £30pm airtime(which you cancel)?

I received an iPhone 5s from o2 on the same grading 'Almost Perfect ' a few days ago and it was brand new. So expect this to be as good.

​thanks dear

Yes dear, this can be returned to o2 by post.

Why people talking about returning

​dear . Can we send back with post . without going in store for 'return ???
Thanks

Can anyone please tell me that can we return the phone by post or by return label . because I don't want to go in store for return . please reply guys . Thanks

Thank you, although I really don't agree with their naming scheme.
Almost perfect can have up to 5 blemishes and 'if there are any chips on the device they won't be bigger than 2mm'. That is not almost perfect as far as I'm concerned. I think I'm going to end up sending mine back if its in such a condition.
And no original box? How stupid.

This is still available.

why is it expired, just tried it again

still working fine

Sorry muffers me ole beauty....but you obviously don't understand your industry very well :wink:



That's a screenshot from an Experian report I created a couple of years back (haven't concerned myself with paying for membership given how high the score is).

But yes, what was that about no one in the UK having a 999 score :wink:

(Coincidentally - the personal advisor in the Halifax said she had never seen such a high credit score. I never realised it was so unusual - I certainly don't do anything remarkable to maintain that score! & I am quite certain there are a heck of a lot of other people with the same score!)

Dear . friend how can I return if I want to by post ???
is there any link if I can read that will be much appreciated. Thanks

Check out this link

https://www.o2.co.uk/shop/like-new

Yeah checked and that works. Thanks for this. Shouldn't be expired now.

Deal still alive.... Just ordered..

I wonder what consitiutes 'almost new'. Hope theres no marks on the screen and it's just an open box.

It has gone to £38 a month - is the deal gone? Anyone else see this?

Why expired? I see it is still available.

Thanks a bunch! been recently looking for an iPhone 6 as a present

great find, just ordered one comes monday, thanks OP

Also just checked and apparently if you recycle,,, sell it back to them they will give you £220 cash,,, might trade it in then order a 64gb, and then sell that back to them and order a 128gb,, lol
quite happy with the 16gb for this price

so this is a grade B/C refurb?

perfect = grade A?

Genuine question - How does ANYONE cope with 16GB anymore?

Are these a b or c grade refurb??

cheers ordered, space grey ftw

I can't see the deal either, not sure if I am being dim though (entirely possible....)

Do you have to pay off the £5x24 when cancelling the airtime? I'd rather pay £69.99 upfront then £5 a month

Hmm...a few people I know who have had this phone have suffered from the bending issue, I would personally stay away unless you have an apple store in your area.

Is this for new o2 customers too?

Wait, I only see the £35 per month and 69.99 upfront. Someone please help I really need this phone

this is one good deals i remember back about 3 year when there was one o2 refresh for iphone 5s white for £220 i bought that one,
now im buying this one after 3 years so thanks for that.

When purchasing it states I will be able to pay £30 for the whole of the contract, If i agree to that will it cause problems when cancelling or has everyone agreed to this?

Can AppleCare be bought for these phones?

isn't the £30pm airtime a 24 month contract so wouldn't you get charged for cancelling the airtime?

No plug, headphones and warrenty?

Hi i was just wondering that you've wrote that you wait 7 days for it to unlock. Wouldn't they charge for the first months airtime as it might be a little late, because when do they charge for it?. Should icancel the airtime first and then unlock it. Thanks.

20GB deal with £69.99 upfront and £35 pm?

I thought it was 69.99 upfront and £5 per month for 2 years???

Great price and it gives a chance for some people who maybe haven't had much luck in life and at the bottom of the life ladder to have an exceptional rich mans phone Heat op

Expired? I cant find the tariff you guys are stating..

THANK YOU!! Been trying to checkout since 5pm with different cards and everything and this is all it was!:smile:

Update guys, I ordered yesturday and received my phone today afternoon. The iphone is in great condition apart from a small scratch at the bottom of the phone, minor really will be covered in a case anyway. Wife is happy thats all that matters

scroll down the page a bit and above where it says '2. choose your extras' there are two text links, click the 'show more' one and it will show the 20GB deal with £69.99 upfront and £35 pm

Is this deal still working cant seem to find it on the 02 site?

Couldn't resist! One for me and one for the Mrs!

I don't seem to see the £5 a month deal

I can see 20GB data and £0 upfront and £40 a month
I can also see 20GB data, £69.99 upfront and £35 a month..

Any help would be appreciated !! :smiley:

can you tell me how you got it please

Ordered
this is the 4th 02 Refresh deal Ive had off HUKD

this to warn others, as per other deals
you my have a bit of hassel when canceling with getting charged etc

don't worry or panic, you just get back onto 02 and they will sort it, just be patient

also for the record as soon as you get the phone
turn off data, put the sim in call 202 put the phone down (its a free call anyway)
then request your unlock code, you can do this either by online via your account details, by livechat or call up
this takes about 24-48 hours, once you get the unlock code or instruction back
call 02 to pay off off the device plan
they cancel the airtime, then the iphone 6 (unlocked) is yours

Thanks OP daughter is happy

Looks like they changed the cost per month now to £10 a month.

Ordered, thanks!

How did u unlock it? Thanks

Sorry to be thick but once you pay the airtime off, what would you be paying then, monthly?

If you have had a myriad of credit you automatically lose points from your credit rating just for making the applications, irrespective of whether you keep up with payments or not. That is why card tarting and swopping current accounts for incentives can adversely affect your score. I work in the industry and there isn't a person in the UK with a 999 credit rating!

Bought my current 128gb 6plus on this last summer . Lots of faffing about but well worth it. Considering this for the missus.

Sorry me ole beauty. But when you have had a myriad of different forms of credit, and paid them off without any hiccups along the way, credit agencies really struggle to dial the number back from 999. Sorry bud

Credit rating of 999, complete lie, call the police!

limited stock at that price, now the price is back up as normal

How does the pay as you go option work? Do u still have to have credit check? Can u just buy the phone outright or do u still have to be a existing customer only asking cause I'm a sim only customer (but phone on the way out)and this deal looks good and I have never had refresh

Can't find the £5pm deal at all :disappointed:

Over £130 more for the 64gb version! :disappointed:

does doing this apply untold damage to your credit file? ive finally been approved for a mortgage so would be very hesitant applying for this....unless i can be convinced otherwise :man:

Has anyone ordered this just now? My payment keeps failing for some reason?!

Anyone recieved?

http://www.hotukdeals.com/deals/apple-iphone-6-refurb-16gb-for-261-99-o2-refresh-device-plan-2435670?p=27851652

All questions answered here

Also available as PAYG for £249.99

It's like having a wife and a mistress which one do you prefer more

Just ordered thanks.

https://www.o2.co.uk/shop/tariff/samsung/galaxy-s6-like-new/?productId=4ed1ddde-0426-413c-b2a2-f4b9afcd65a6&planId=&contractType=paymonthly

Its £79.99 Then the same plan as this iphone

Hi if anyone wants the Samsung S6 its £10 more

16GB which is suitable for my needs as I don't put a lot of music, photos and movies on phones (put them all onto my laptop and external HDD). Faster than my old Nexus, I also used to have a iPhone 5 which booted up in a minute, the SE takes about 12 seconds to fully start up the phone (some of my friends with 5s and 6 couldn't believe it at first), and the battery is great considering previous iPhone batteries suck as the SE lasts me two days before requiring a charge.

Cannot see this offer, is it still available?

I am french and living in London for a few months.
Could I order this phone and make it work in France ?
Thanks for the answer

I just rang up o2 pay monthly team, and they said even though I'm not an exsisting customer, i can have the refresh deal. I checked and yes you can get it unlocked and cancel your airtime contract, paying off the 24x 5 pounds, but you will be charged the one months airtime as well, because of the 30 day cancellation period, so it's another 35 pounds on top, but still a great deal.

Finally, the discount everyone has been waiting for !!!!

Hi I ordered it but got no confirmation email
Just emails about the legal bits
Is that normal ???

ordered for the wife

Do you think the Iphone 6 will get any cheaper than this when the 7 comes out

Great deal...even on pay as you go! Bought a gold one for £250! I know it's £60 more but as I'm planning on buying a house within the next 2 years, don't want to take risks against my credit rating.

I seriously need to stop spending time on this site though

I would like to get a Samsung iinstead but I get the o2 refresh deal but no option for perfect or like new etc. Can anyone help please?

If I put a Three SIM in as soon as I get the phone, instead of the O2 one, does anyone know whether it will stay on Three or does the phone come locked to O2?

Is this for exsisting O2 customers only, because of the refresh thing?

Changed to £38 instead of £35 now :disappointed:

It's still £35-£5 phone £30 airtime. Is it ok to add this to an existing O2 phone account?

​I will, after getting this deal :wink:

Payment issues fml

Great deal I Followed all of the above and this was my result.
I got Apple IPhone on O2 Refresh back in March, except it took seven phone calls, six letters to O2 and two conference calls to Apple.
Over the space of five months to actually get it unlocked.
The south African call centre is the best they are so convincing, when they tell you they will get everything resolved. I got an internal email back between the call centre guy and his manager.
Guy “Can’t seem to unlock this customer get phone unlocked”
Manager “don’t know just leave it”.
Or how about the lovely UK call centres that we cherish. Called them to cancel the airtime and they stated cancelled it. I called back to check they did cancel it but secretly without my knowledge signed me up to a new one. 

What are you expecting? That you can pay £69.99 + £5 for your iPhone?!

If that was possible, you'd have heard about it by now... :wink:

Do you have you have to pay off the device plan to get this deal, can u cancel the airtime and pay the £5 only?

They are probably still making profit - so I doubt they really care.

How are you liking the SE? Did you go for the 16 or 64GB?

This. I went with the similar O2 refresh iPhone SE deal in April, everything sorted quickly, paid off the phone contract and airtime (the unlock was taking the P so complained on Twitter which sorted it out). Sold my Nexus 5 with accessories for a cool£120 so got a brand new SE for £170. Checked that everything was paid off successfully which it did and at the end of the month got a letter from O2 confirming it.

And to add to Step 3, if O2 try any dodgy stuff to deny you the unlock, complain on their Twitter page, the Twitter team has the unlock tool with them

Looks like the cancellation policy is laid out here:
http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mobile%29,CASE=21629

In the early months of the iPhone 6, O2 were not unlocking them until the contract was paid in full, in this case it was when the fixed sum loan agreement which was in place was paid off in full, only then could you cancel the contract and unlock the phone. O2 are unlocking them in contract now so this will be easier to do, I still think it is a little bit of hassle to order this just to cancel the airtime agreement, but to be honest just send them a letter and cancel the direct debit, they can't argue with that can they?
Hot deal, tempting to get for my lad.[/quote]
No pain no gain thats how we pull off these deals

Thanks OP. Ordered 16GB gold. No problem in past 3 refresh deals taken from O2.

Lol this is second hand out of date too but you're looking at it!

important to check airtime is can celled correctly they charged me the full 24 months line rental in one go got refunded but aggro would advise to cancel the direct debit

No they won't as its not a good deal your paying £110 more than this deal for a few gigs of memory £300 for a second hand out of date phone is not a deal in my book!

Priceless!

Anyone want a 64 gig 'nearly new', try here http://m.dealmonster.co.uk/#details/productId=128978&menu1Id=1&menu2Id=0

(Have to click 'buy now' to see all choices)

£299.99 + tenner postage Admittedly not as good a deal but no faffing and proper memory. No doubt someone will post this and try to pass it as their deal.

thanks mr Gamer, in 3 years of O2 Refresh deals your the first person who has explained it in an understanding terms for us numptys

I would highly advise everyone to not get a 16gb. You will only have around 10gb usable. I made the same mistake. Contract should be over around November. Can't wait to get a phone with more memory

But this is still great for those who don't need much memory and also you can buy 50gb cloud storage for less than £1 per month.

do you still have to pay £30 per month for the airtime then? will they allow you to cancel the airtime contract a month into a 24 month contract?

Good find, Thanks.

Errr...what?

£30 per month is the airtime
£5 per month is the device

£69.99 is the upfront cost.

24x5 + 69.99 = :smiley:

69 upfront then 5 pounds per month

I see how to do it all....and i see the 20GB plan and admit that it is tempting....but why do O2 allow you to cancel the airtime part almost immediately??? Surely there is a 30 days notice or minimum term of contract in force?
What if O2 change the goalposts as a result of HUKD posting...can this happen and leave me stuck with £30 p.m. airtime? Sorry........

16gb gold

What could go wrong?

Ordered

Yes it is the £69.99 upfront and £35 tariff, but you are going to be cancelling the airtime contract, so you are not paying the £35 per month.

There is no £5/pm tariff when I search using above criteria.

Ignore, got it now.

Didn't understand what's going on here! I'm stuck to my contract so not going to bother with this! Heat added for confusion

Does it have to be gold colour

Where is the deal

You gotta scroll right to bottom after all £0 upfront deals

as far as i can see 20GB Data £69.99 upfront and £5 monthly device payment plan.does not exist???

Great deal but price more like £200+ if all goes well as wait for shipping, wait for unlocking and wait for dippy O2 rep to cancel your airtime will all add up assuming there is a refund of remaining airtime.

Wouldn't you be charged the first months (£30) airtime on top of the op's price? If not how are you getting round it?

lol :wink:

delivery for monday :sunglasses: so paying for 3 days worth of contract before cancelling already lol

oh yes, of course, sorry it's Friday!

Do you get all the accessories and original box with this?

Was this a glitch, as I only see £69.99 and £35 a month, not £5 a month ??

You probably need to just explain the refresh system before you're frozen

Do they have other offers like this on iPhones? Or do you know if deals like this seem to just pop up every now and again? Thanks

Yes please explain how this works. Also if you need to use this on another network are there additional costs to unlock?

Thanks :smirk: