Great features of iD Mobile include:
* Double or triple charges on your monthly bills!
* Charges for things you didn't even use!
* A massively unreliable account management system!
* A website that's frequently inaccessible!
* Utterly clueless South-Africa-based call centre staff!
* Generally abominable customer service!

Do you want to experience higher blood pressure? Feel like you just don't have enough stress in your life? Then join iD Mobile today!

Remember to check the iD Mobile Facebook posts to hear what real customers have to say. Let's take a look at the latest testimonials, shall we?



iD Mobile: the network you'll love to hate.™

I would like to know how difficult to port back your number to ID mobile ? Do you need to call them ? Thanks in advance.

Got one of these, ideal for the daughter

Very helpful!. I'm back with GiffGaff at the moment on the cheapest sim they do but the O2 signal round here is rubbish and I was wondering whether there was any prospect of getting back to iD for this sim (which is a better deal for me, and better signal and speeds all round). From your experience, it looks like I can. I'll start on Monday.

Cheers

My contract with ID mobile expired a few days ago. I bobbed into CPW at weekend to see what they could do for me. To be honest it seemed like they were trying to get rid of me. Still, I've had no problem with the actual service and am loathe to go back to GiffGaff as the o2 network where I live and where I work (16 miles apart) is gash. Decisions, decisions...

Edit: I just gave IDM a call. Got through quickly (although the automated security system wasn't working). The lady I spoke to was very nice but the upshot is this:

- they can't upgrade IDM to IDM
- they can't change anything about my current (now rolling one month) contract
- I can cancel and then start a new contract, however...
- if I cancel (with a PAC code to keep my number), I can't go back to IDM with my same number

That looks like a list of threats but the lady was very apologetic. The problems are all down to their systems which they are working hard to resolve. She did offer me extra minutes and data to keep hold of me but I don't come anywhere near to using my current allowances so no good to me. I've taken the PAC as I've had my cool looking mobile number for about 20 years and would be very sad if I lost it.

I can't reiterate how utterly bobbins iD are. Their billing system is unbelievably half baked and their call centre literally have no idea how to deal with anything even vaguely 'abnormal'. I manage the account of somebody with serious panic/anxiety issues who was left with no service because iD had cut her off. The reason?

I set up the mobile with a Santander account DD. Later on (and after many many many attempts to get in to the account section of the website, which very rarely worked), I changed the direct debit to a NatWest account. All seemed to work, DDs were set up etc.

I then used the current account switch service to move from Santander to TSB. Santander forward the (redundant) DD to TSB. I see the DD in TSB, shut it off because it's not needed any more. They get the notification from TSB that I'd cancelled the (redundant!) DD, and shut down the *current* DD. I get a notification from ID that it's been shut down, so I ring them and tell them to set it back up and charge me correctly. They agree. The phone was disconnected a couple of days later.

Then comes trying to get it re-enabled - try and log on - website is down. Ring up, select option to make a payment. Doesn't mention which cards are accepted, so try Amex - key in 15 digit card, which is accepted and then asks for a 4 digit security code (which is only an amex thing, so obviously set up to take them). Card declines. Try a Mastercard, also declines. Get through to an operator who tells me I have insufficient funds (not true). I ask him to try again, he takes my Amex card again, tries to process it, fails. At this point he tells me they don't accept credit cards. In a rage I give him my Mastercard (a credit card!!) again and it's accepted. I tell him that was a credit card and he puts me on hold presumably through sheer confusion.

Utterly clueless.

I asked for my PAC code and an official complaint to go in about it. I get an email saying they will investigate (tosh) and nothing else. These people do not deserve your time or money, trust me.

So much for shock-proof! My daughters been using this for a few months. I rang up to see why I have been paying £10 a month instead of £5 and discovered that after the initial 1gb, you are allowed to go 50mb over at the extortionate cost of an additional £5 before the data is capped. So it has actually been £10 a month for 250mins, 5000 texts and 1.05gb

good luck joining new contract. they kicked me out after i just wanted to swap to a different plan. they told me to leave first, which i did then rejoin.but after i submit a new contract, they just keep refusing my application due to credit check.
i dont own any debts. it is only a £5 contract. i dont know what are their problem.

Don't do it there customer service is the worse in history.

This is the exact reason I've never had a mobile phone contract and always go payg, you only need an inadvertent moment when you exceed your data or calls and you get royally stitched up, calls outside your allowance are often 40p or more per minute, why, when no payg plan charges you that much per minute?

I have sim only and unlimited data and 4gb tethering with three for just 2 quid more. Oh 200 mins a month. You just need to ask three in the shop. I did in Kingston. Rolling one month contract too.

This is a 12 month deal?

Signed up this afternoon thought how bad can they really be, been toying with it for a few after all it's only a monthly sim, but after reading this called to cancel will go with life 3G.

I think the LIFE sim 1000mins 5000 texts and 1.5GB is worth the extra 95p
https://www.uswitch.com/mobiles/sim_only_deal/fadac3380fe67ca68fdd6727ecdd7f1a0644bf07?comparison=c3Q9c3RhbmRhcmQmcz1iZXN0c2VsbGVyJnA9L21vYmlsZXMvY29tcGFyZS9zaW1fb25seV9kZWFscy8mcG89OQ==

Yes Life have very good customer service can recommend them.

I'm quite happy with my Life monthly rolling contract. For £6/month I get 1500mins, unltd texts and 1GB data.

iD Mobile are the WORST company to deal with. I took out two sim only deals with them. Ended up being three as they got the first wrong and I had to cancel then do another. They literally messed up every single one. On one they set up four direct debits on my account.

Another showed I had been using data which is quite a feat considering I hadn't inserted the SIM into my phone yet.

Signal showed solid but often couldnt get data, even in areas I knew I'd used 3 before.

Customer service terrible. In the end I decided that for the sake of saving £5 a month I'd rather pay the extra and switched back to GiffGaff.

Contract up in a month this looks spot on fir my needs

What I dont understand is if this is a one month contract what happens at the end of the month. Are you obliged to renew? If so do you have to give notice before you leave? Do you have to renew every month or just use it on months you choose to when there has been a gap?

A month or so ago, for my son, I phoned VirginMobile to request a PAC code to move to iD. Instead they offered me 1GB data on the £5/m contract so I stayed (and it is unlimited texts).

Great features of iD Mobile include:
* Double or triple charges on your monthly bills!
* Charges for things you didn't even use!
* A massively unreliable account management system!
* A website that's frequently inaccessible!
* Utterly clueless South-Africa-based call centre staff!
* Generally abominable customer service!

Do you want to experience higher blood pressure? Feel like you just don't have enough stress in your life? Then join iD Mobile today!

Remember to check the iD Mobile Facebook posts to hear what real customers have to say. Let's take a look at the latest testimonials, shall we?



iD Mobile: the network you'll love to hate.™

Is this on Vodafone network? is it 4g data?

Could the data / Call plan be used in other EU countries ??

This deal is pretty old. I got this over 4 months ago now, but it's still a dam good deal and have no regrets so far!

nice deal. only problem is my last contract with them they kept taking payments for months after I ended my contract and then sent a collection letter after I cancelled the direct debit. Seem pretty useless although they were always friendly on the phone (just couldn't do their job)

They are ok if 3 work for you and you don't ask them for anything complex.

Annoyingly, that their alerts don't recognise the double data and will warn you when you've used most and all of the original amount.

Also, their non-EU roaming costs are extortionate e.g. Canada is £5 per minute outgoing, £1.25 incoming and £1 per text message.

posted so many times before, at this price always, not really a deal!!!

Saw this yesterday, thought it would be posted already lol

for me phone signal is fine but internet drop outs. but i'll tolerate it because commitment cost is low.

Hi, have you actually taken up this offer? I'm in the same boat having got the P8 last year, but ID won't let me swap to a different plan without ending my contract first and then rejoining (apparently they can't just transfer you over). If they've moved you to a new contract I'd like know, as would stay within but not paying £21 a month for 1gb data.