when?

Great hotel been there few years ago no1 on trip advisor then ,close to the beach

Shocking flight times - flying back at 3am ..
Expect to be kicked out of your room at midday and your wristbands cut off. Then you have to wait until 10pm for the coach to pick you up. You effectively lose a days food and drink ( because when you arrive on your 1st day its after midnight ) .

I would choose to fly on Tue 7th for an extra £42 each. That gets you day flights and a superior room.

THESE ARE ACTUAL COMPLAINTS RECEIVED BY FROM DISSATISFIED CUSTOMERS:

1. "They should not allow topless sunbathing on the beach. It was very distracting for my husband who just wanted to relax."

2. "On my holiday to Goa in India, I was disgusted to find that almost every restaurant served curry. I don't like spicy food."

3. "We went on holiday to Spain and had a problem with the taxi drivers as they were all Spanish."

4. "We booked an excursion to a water park but no-one told us we had to bring our own swimsuits and towels. We assumed it would be included in the price."

5. "The beach was too sandy. We had to clean everything when we returned to our room."

6. "We found the sand was not like the sand in the brochure. Your brochure shows the sand as white but it was more yellow."

7. "It's lazy of the local shopkeepers in Puerto Vallartato close in the afternoons. I often needed to buy things during 'siesta' time -- this should be banned."

8. "No-one told us there would be fish in the water. The children were scared."

9. "Although the brochure said that there was a fully equipped kitchen, there was no egg-slicer in the drawers."

10. "I think it should be explained in the brochure that the local convenience store does not sell proper biscuits like custard creams or ginger nuts."

11. "The roads were uneven and bumpy, so we could not read the local guide book during the bus ride to the resort. Because of this, we were unaware of many things that would have made our holiday more fun."

12. "It took us nine hours to fly home from Jamaica to England. It took the Americans only three hours to get home. This seems unfair."

13. "I compared the size of our one-bedroom suite to our friends' three-bedroom and ours was significantly smaller."

14. "The brochure stated: 'No hairdressers at the resort.' We're trainee hairdressers and we think they knew and made us wait longer for service."

15. "When we were in Spain, there were too many Spanish people there. The receptionist spoke Spanish, the food was Spanish. No one told us that there would be so many foreigners."

16. "We had to line up outside to catch the boat and there was no air-conditioning."

17. "It is your duty as a tour operator to advise us of noisy or unruly guests before we travel."

18. "I was bitten by a mosquito. The brochure did not mention mosquitoes."

19. "My fiancée and I requested twin-beds when we booked, but instead we were placed in a room with a king bed. We now hold you responsible and want to be re-reimbursed for the fact that I became pregnant. This would not have happened if you had put us in the room that we booked."

Absolutely shocking!

Reality:
:wink:

Although the most recent holiday we went on with thompsons was awful, the hotel did sort us out breakfast at 5am when we were going to be leaving way before breakfast opening times. So yeah they will look after you on that behalf. But make sure it's a decent hotel, ours was meant to be 4* and I would have said it was a 2.5* and thompsons just said our standards were too high, even with a filthy pool & an unsafe cot.

I work Tuesdays.

Really good hotel, few nice restaurants around to eat out. All inclusive food is decent for breakfast and lunch. Was one of the best beaches in Mallorca before the recession. Then I think they stopped cleaning it with the beach vac machine every day, so the beach lost its blue flag and was a bit of a rat haven. Visit prior to this last time it was beautiful. Hopefully they have improved things

Great, thanks - I'll make a point of going before the recession! :smiley:

I've just returned from calles de Mallorca for the 4th time - different hotel a little further out but love this beach it's not huge and was the busiest this year than it has been previous ! From our hotel we walk through the Americas hotel grounds to the beach and it looks nice ! The town is nice , quite compact but everything you need !