Stick with Plusnet people. Zero slowdowns for me even though I download upwards of 3TB each month with a personal best of 5TB last month
:wink:
escortboy
14 May 169#164
Had SSE for about a year now, paying £24.50 for 76mb unlimited and just weekend calls.
This price is so low it's insane!
Call them using their number on contact us, I've found a landline number in case you're phoning from a mobile and don't have freephone numbers. 023 9227 5030
It took a little while waiting for my installation date but that was caused BT's end. The BT OpenReach engineer was nice, he told me that the TalkTalk engineer had bodged the telephone point when he came over which was basic telecom engineer training!
The router is pretty beefy, lots of Ethernet ports etc, looks 100x better than my TalkTalk one!
lju
31 May 167#937
My line and fibre has transferred over to SSE overnight. Router installed and speed test is showing 36mbps down and 19mbps up. So far so good.
mikedigitales
6 May 167#8
Stay clear of SSE if you value your sanity. The number of problems we've had and although their customer services team seem nice, they never get it right.
All comments (2079)
msu_nav
6 May 16#1
SSE get reasonable ratings. I joined a short while ago.
FTCom
6 May 16#2
interesting, have some heat.
bendickens
6 May 166#3
I've had this package 6 months now, and its OK, although highly throttled in the evenings, torrents are nigh on impossible to download without a VPN.
BT were a lot more expensive, but they were loads faster on the same 78mb fiber product.
dutch090163
6 May 161#4
My contract with Talktalk finishes next month and I have been looking at alternatives(no problems with Talktalk during the 2 and a half years I have been with them). This offer is not available in my location but is available at my moms house so it is a genuine offer but not available to everyone. I may try to phone them to see if it will be available for me soon. Voted hot.
wellhellothere
6 May 161#5
£60.60 cashback with TCB.
ukaniu1
6 May 16#6
There is catch or even more then one. I have them almost a year and can't wait when I finish.
Firsts if you lucky you might get connection on time if they l3t you know that you connected. I was waiting 2 months to get. Customers services always saying something different every time you call them and you have to call they don't even they have a problem with keeping on time with setting up.
Router need reset with modem in weekly basis or you will have a speed. And peak times are very bad. Have this line with Plusnet for 2 years always what it should be.
royaltee
6 May 161#7
Difficult to navigate the website, very slow, times out and errors and this broadband option is almost hidden but - super hot deal, no cashback to worry about, seems straight forward. Could be a price glitch as the breakdown doesn't actually add up.
It's up to 76mb not 78 as the OP states and the true speed will be less, I assume they will give you a more accurate speed during signup process.
As with all broadband providers you just have to hope for the best with no complications when they set you up that require calling customer services.
mikedigitales
6 May 167#8
Stay clear of SSE if you value your sanity. The number of problems we've had and although their customer services team seem nice, they never get it right.
Gopherjnr
6 May 162#9
Bought works fine for last 12 months. Evenings do slow down speeds a little.
happymanuk
6 May 162#10
Does anyone who has transferred to them from BT know how long it takes ?
My BT contract is up on 1st June, and I want to sign up - but if I sign up too early and the transfer goes ahead early BT have already said they will charge me £75 penalty. If I wait too long though I will end up paying BT at a sky high rate when my contract runs out....
Bonoman27
6 May 165#11
I also can't wait to leave SSE. Signed up for 76mb fibre but expected closer to 60mb as this is what the line achieved with Sky & BT who I had been with previously. Best SSE can manage is 40mb but often during the evenings it is FAR worse. Numerous speed tests have shown speeds under 0.5mb!!!
If you don't want to use the service at peak times or are not fussed about the speed of your internet then it's cheap and cheerful. If you want to use your broadband in the evening then walk away and find another deal, trust me it may cost a bit more but it'll be worth it
sijovazni
6 May 162#12
Transfer starts after 3 weeks and hopefully end in 2 months
sijovazni
6 May 16#13
Transfer starts after 3 weeks and hopefully end in 2 months
msu_nav
6 May 161#14
As OP, I think it's only fair to say, after reading the comments that is, I'm cancelling this as I need good speeds at all times.
Read a few reviews and no one mentioned throttling so should have read more!!!
But for a cheap deal, it is well worth it.
njl30
6 May 161#15
Don't forget that Quidco are offering £130 max on the best package.
My Talktalk contact is up next month so I'm looking at many options.
targaid
6 May 161#16
I have their non-fibre deal and am happy enough with it. True, the connection was a fraught process but I'd blame BT for the worst of it. I can't say I've seen any evidence of throttling and was assured by them that they don't when I was was signing up. Maybe fibre is different. Much cheaper than anyone else i found and had no issues in the near-year I've been with them.
ramraideruk
6 May 161#17
£136 TCB cashback too. Rude not too.
royaltee
6 May 161#18
That would make it £13 ish a month. Thats pretty amazing.
FTCom
6 May 161#19
What's this like when using with a Kodi box or Fire TV Stick?
deanos
6 May 16#20
Bt price rises soon so can get out of contracts, this seems mega cheap what's the catch
andrew_sa
6 May 16#21
Add 16 line rental per month...total 37quid andthought sse only did 38mb fibre for new.
Coreydeals
6 May 16#22
Line rental is already included at £16.... It's £16 line rental + £5 anytime calls. (£25 fibre 76mb free for 18 months).
MrMan2011
6 May 161#23
This is very cheap what is the broadband like in the evening?
Two days ago i signed up to virgin and have installation wednesday may cancel for this
There has been a problem with the server. Please try again later. lol
thesimpsons_uk
6 May 16#24
They traffic shape so I wouldn't recommend SSE.
K1LLER_HORNET
6 May 1619#25
Stick with Plusnet people. Zero slowdowns for me even though I download upwards of 3TB each month with a personal best of 5TB last month
:wink:
A1M
6 May 16#26
If it's anything like their standard ADSL it will be highly throttled. I'm currently on it. With O2 I used to get 11Mbs down and 1.1Mbs up. With SSE it's 8Mbs down and 0.5Mbs up. Not really suitable for gaming since ping tests have doubled!
MrMan2011
6 May 161#27
How badly sorry I don't understand traffic shape much is it at least 20mps lol i wouldnt mind that in the evening or buffering on videos etc?
thesimpsons_uk
6 May 16#28
I wouldn't know though when hunting around for Fibre, I would never opt for an ISP who traffic shapes over others who don't. You get what you pay for sometimes.
Though I see you've opted for Virgin (which is reasonable in areas where there are slow speeds via standard FTTC), so I would go with whatever is more cost-effective.
MrMan2011
6 May 16#29
Virgin £23 12 months weekend calls this cheaper + anytime calls. Will need to find out if there is a cost by virgin as I havw installation on wednesday if i cancel hopefully not
ka1rua
6 May 16#30
exactly my thoughts i did get some money from the because of their poor actions but the customer service is friendly. for people who like torrenting i wouldnt recommend at all.
fishmaster
6 May 161#31
That's a lot of Blu Rays.
fuzed
6 May 16#32
been with sse since their last deal, and touch wood it's been good, a bit of traffic shaping, nothing major. get 76MB down myself, and cashback was paid out as well.
Majumba
6 May 161#33
I know what you're saying, but aren't they all like that. Friendly, but useless.
AcidJiles
6 May 16#34
Is Plusnet good with VPNs as well?
K1LLER_HORNET
6 May 161#35
No. I can say that Plusnet staff for the most part know what they're doing.
I had a BT 'engineer' out not long ago. He was absolutely clueless. I had to tell him what to do. Useless.
The problem seemed to sort itself on my end at some point when BT was booked to come out and when he arrived so tests came back fine when no work was carried out. Rang Plusnet and they sorted everything out on their end within minutes. Can't fault them.
They even let you use your own router.
Absolutely fine.
I'm using Private Internet Access and the majority of that traffic was via the VPN.
pureamz003
6 May 161#36
Crap joined sky in February normal broadband
happymanuk
6 May 16#37
Is this from experience ? - as the transfer is supposed to be a maximum of 4 weeks.
sportsy
6 May 16#38
got a call from Vodafone, £7:50 a month for super fast broadband free land rental anytime calls no activation fee, for mobile customers. anyone have broadband with Vodafone?
sportsy
6 May 16#39
12 months amd £34 a month 18 month contract
joanne10
6 May 161#40
I've had this package deal for last 8 months my Kodi box works fine with it :smiley:
happymanuk
6 May 161#41
Out of interest, do you recall how long the transfer from your previous provider took ?
joanne10
6 May 16#42
Yes I remember it very well it crashed constantly whenever it was windy or rained I was with Talktalk it was an absolute nightmare phone line constantly breaking down to, would never go back to them.......ever....it took about 3 weeks for it to go through as Talktalk kept delaying it the nasty ****....
buckfast67uk
6 May 16#43
They say they have no products available for me as I'm not with BT
What a joke, when I got our phone connected in our brand new house four years ago it was with sky, no problems. Switched to talktalk for fibre last year, no huge issues but would like to save money but these oafs only offer services to BT customers? That can't be right?
adam4007
6 May 16#44
Same for me. What's going on?
mannp
6 May 16#45
Server error for me. Is is buckling under the strain or just useless..
MrMan2011
6 May 16#46
Seems to be useless have tried several times over the past 2 hours but no luck
iceni
7 May 16#47
A secondary service piggybacked onto a real provider. Is it worth the risk?
Robert_Mugabe
7 May 16#48
Ordered at 6 this morning and Topcashback tracked 20 minutes later.
adam4007
7 May 16#49
Really, I can't get anything to work on there website:(
samspud
7 May 161#50
In effect you could say that all non-Virgin providers piggy back on BT's infrastructure
teggl97
7 May 161#51
Oh no. I don't want to have a speed!!
getmeone
7 May 161#52
Have you had the price increase letter? If you have Martin Lewis says you can leave for free anytime. Have a read on MSE.
Just wish their site would work, clearly overloaded!
dizzer
7 May 16#54
The site worked straight away for me, just signed up with Quidco tracking immediately. Just hope the transfer goes smoothly.
MBCH
7 May 16#55
Any answers really appreciated please: We currently have pitiful speeds from Sky (not their fault entirely, as we had builders in, they broke original connection point for router, and they installed a cheap phone extension cable!)
Will fibre help at least increase to acceptable speeds (say 10-15mbps download.....fine for us....we are on a LOT less currently!)...or will there be no change?
Thanks so much guys!
happymanuk
7 May 16#56
I don't think this would apply to me as the increase doesn't take effect until after my contract ends on 1st June. After which time I am free to leave without penalty anyway ???
scottz17
7 May 16#57
I'd kill for these speeds, I love out in the sticks and rarely get 2MB/s :disappointed:
damadgeruk
7 May 161#58
Fibre might help though it would be much better to replace the faulty cable. Fibre connection will be using the same cable within your property.
Steve1205
7 May 16#59
If their website is anything to go by it is not looking good.
cjibbo
7 May 16#60
tried this morning and after 3 minute lag says post code not recognised or doesnt respond. spoke to customer service who claim it wont recognise plusnet numbers.
MrMan2011
7 May 16#61
Which browser did you use?
MrMan2011
7 May 16#62
Same and I am with sky ;/
Robert_Mugabe
7 May 16#63
Just got back on my PC so I hope you don't mind me jumping in with an answer here to a question somebody posted for me whilst I was out.
I tried Cyberfox x64, Firefox, iExplorer x64 and finally managed to complete order by using iExplorer x32.
I did order at 6 in the morning because I couldn't complete using the first 3 browsers yesterday evening.
Topcashback tracked after about 20 minutes.
cjibbo
7 May 16#64
tried ie and chrome, its either not responding after clicking get quote, or throws up post code not recognised, odd considering my street is 20 years old. when I called them they said they have issues recognising plusnet details, and I could do it over the phone minus cashback. im sure a telesale rep would say this though just to get the deal.
cjibbo
7 May 161#65
Thanks will try ie 32 instead at a quieter time. dont fancy the 6am though on a Sunday.
dizzer
7 May 16#66
Clean IE, others didn't work
starbidder
7 May 16#67
Good deal at this moment in time. :wink: However still doesn't beat Plusnet deal they had in 2014/2015 which was sub £10 per month (factoring in the cashback directly from Plusnet and TCB) for line rental and broadband (unlimited download)
cahir
7 May 16#68
Haha , I'm exactly the same-even the contract end date is the same-I'm guessing we went for same hotukdeal last year :smiley:
I'm thinking should I go for this? or maybe try to go back to Sky for normal ADSL ...
haritori
7 May 16#69
Plusnet caps uploads at 2Mbps on the 38Mbps connections though..
Sky seem to be the only company offering true unlimited ups and downs.
Lighters
7 May 162#70
Has anyone had this work? I just get the following error message on chrome and firefox - There has been a problem with the server. Please try again later.
K1LLER HORNET
7 May 16#71
Didn't know that.
Their highest package seems unrestricted. I get a consistent 76Mb/18Mb connection.
haritori
7 May 16#72
Yeah apparently the only options are 2/38 or 18/76. which is strange as most places offer 10/40 as well.
crazymonkey
7 May 161#73
What did you try to do download the Internet as it was in the early 90s?
origrav92
7 May 16#74
Complete lie or misinformed TalkTalk do not manage traffic or limit downloads, BT on the other hand throttle like mad.
dhulharsh
7 May 16#75
anyone has got the list of 20 international countries? included in this bundle
jco83
7 May 161#76
talk anytime (15) & talk anytime plus (15)
Australia 0.00 0.00 0.00
Austria 0.00 0.00 0.00
Bangladesh 12.26 12.26 12.26
Belgium 0.00 0.00 0.00
Canada 0.00 0.00 0.00
Denmark 0.00 0.00 0.00
France 0.00 0.00 0.00
Germany 0.00 0.00 0.00
Greece 0.00 0.00 0.00
India 12.26 12.26 12.26
Ireland 0.00 0.00 0.00
Italy 0.00 0.00 0.00
Netherlands 0.00 0.00 0.00
New Zealand 0.00 0.00 0.00
Norway 0.00 0.00 0.00
Pakistan 12.26 12.26 12.26
Poland 0.00 0.00 0.00
Portugal 0.00 0.00 0.00
Portugal Madeira 0.00 0.00 0.00
South Africa 0.00 0.00 0.00
Spain 0.00 0.00 0.00
Sweden 0.00 0.00 0.00
Switzerland 0.00 0.00 0.00
USA 0.00 0.00 0.00
Vatican City 0.00 0.00 0.00
For inclusive calls a fair use policy applies – maximum of 700 minutes a calendar month. If this limit on free calls is exceeded, charge reverts to 10p per minute.
Inclusive talk calls last up to 70 minutes. Redial before 70 minutes to avoid additional charges. After 70 mins charge reverts to 10p per minute.
exdido
7 May 16#77
caller display £3.50pm
1571 voicemail £1.50pm
Coreydeals
7 May 16#78
Not sure if you've ever been with BT, but if you have they haven't throttled for around 3 years. No traffic management on mine, and speeds are always consistant. So, I'm unsure what experiences you've had....
BarGin
7 May 16#79
Is the modem they supply any good - gigabit ports and AC wifi?
happymanuk
7 May 16#80
I think we must have - The BT Infinity deal with gift card and TCB.
I was also thinking about the Sky deal, which is a lot cheaper but means I would be downgrading from FTTC. Very tempted by this, just need to get the timing right.
iancabby
8 May 161#81
I took out 76mb fibre with SSE when they first started up. The first router they sent out was absolute garbage however after many complaints I got the new one sent out which was a lot better, gigabit ports and 1300mb ac wifi.
However I would not advise anyone to join SSE as they are the worst ISP i've ever been with. I came from TalkTalk and as such couldn't order online and therefore didn't get any cashback, this I believe is still the case.
It took around 3 weeks from TalkTalk disconnecting me to SSE connecting me, however they did send me £30 to buy a wifi dongle to use in interim, they initially offered to send me a vodafone one but where I live vodafone is 2G only and every other network is 4G and I get 80mb on my EE Galaxy S7 phone.
My speed started out around 72mb and slowly went down until it has settled at around 56mb. It is appallingly slow on a night, less than 10mb and torrents seem to be throttled at 2mb on the extremely rare case I use them. I've rang them up about the poor speeds many time but got nowhere as the speedtest site they say to use comes back at full speed but any other download site is throttled so they are obviously traffic shaping and prioritising the recommended speedtest site.
I pay £24.51 (they round up and therefore overcharge every month) and only get weekend calls included, although I don't use a landline so free calls don't interest me in the slightest.
In short i can't wait to leave but think it was only July that i joined so have to put up with them for a while longer :disappointed:
FTCom
8 May 16#82
I've had a terrible time with BT since I signed up, nothing but issues with constant dropping of line etc.. I'm now out so will be going for this deal, looks good.
getmeone
8 May 16#83
Were the dropouts the dreaded PPP LCP like this:
If I thought moving to another ISP would be better then I would be off like a SHOT!! Cant get them to fix it after two months!!!!
06:53:33, 07 May. PPPoA is down after 684 minutes uptime [Waiting for Underlying Connection (WAN ATM over DSL - Down)]
06:53:28, 07 May. PPP LCP Send Termination Request [User request]
FTCom
8 May 16#84
I've had seven engineers so far, got one coming tomorrow morning to take a look. When it's running things are fine, but then it goes to a flurry of dropped connections at certain times of the day, very unreliable as to when it suddenly drops.
MrMan2011
8 May 16#85
"Please check your postcode and phone number are correct. If you see this message again, call us on 0800 197 1928 and we'll help you continue."
That is still coming up since day 1 anyone had luck? I don't want to phone them as I want the cashback as a added bonus.
tek-monkey
8 May 162#86
I'd just like to add my 2p here.
Went with talktalk first for fibre, left for the silly BT deal (and they even sent me 2 sainsburys cards!) then jumped ship when they upped the prices to SSE. The worst part of the whole process was getting fibre installed, which was not talktalks fault but BT openreach. They are complete bellends, they seem intent on annoying you at every opportunity. They even installed a phone line but signed it off as fibre, then said I was lying despite still having no fibre connection (and they could tell that!).
Once installed its all been fine, no matter who I've been with it seems consistent. I currently have 2 streams on my plex box going outside and my brother is playing DOTA yet this is my speed right now:
Really can't complain at all. Yes they may throttle downloads without a VPN, but why on earth are you downloading without a VPN anyway?
EDIT: I signed up at £24.50/month and £120 cashback, which I got. This deal is even better!
deanos to tek-monkey
8 May 16#87
Just had the price increase Email from BT so free to leave them, think i might, £3.50 for caller display is expensive but overall the SSE deal seems cheap
badasscas
8 May 161#88
I still can't sign up. Any tips on how to get past the issue "There has been a problem with the server. Please try again later."
I've tried Chrome, IE and Edge....
MrMan2011 to badasscas
8 May 16#91
Only for existing or if you are lucky
m4dm3n
8 May 16#89
Same here, dreadful website - not sure about their broadband if they can not even get simple "postcode checker" running correctly.
Got e-mail from BT regarding price increase as well, chap on the phone was not only not bother at all but also quite rude so defo not staying with them. Have till 7/06 to move without fees for early termination.
deanos to m4dm3n
8 May 16#90
if you go onto sky chat they offered me free sky fibre unlimited , just pay rental £17.40 a month, free connection, something to consider, they offer free caller display as well, sse is 3.50
deanos
8 May 16#92
Dunno , i didn't accept it as i wanted to cancel BT first , i didnt log in as a customer so they thought i was a new one
WillieGophar
8 May 16#93
I had the same problem when signing up to PlusNet. It was caused by me not supplying the existing landline phone number (i.e. I wanted a new number as my daughter wanted to take that number with her to her new house).
My daughter then said she wasn't bothered, so I tried again and gave her number and it worked first time.
Lighters
8 May 161#94
Please check your postcode and phone number are correct. If you see this message again, call us on 0800 197 1928 and we'll help you continue.
Does this deal work for anyone? dont want to call as I want the £136 cashback.
Edit - Im providing my phone and postcode.
I can see someone else has the same problem above.
deanos
8 May 16#95
yeah i have same problem, tried my mums details and she has no internet and doing same, hopefully work tomorrow
cjibbo to deanos
9 May 16#102
badasscas how long before it went in pending on top cash back? worried mine hasent tracked.
adam4007
8 May 16#96
Same for me to guys.
sunnyp to adam4007
9 May 16#99
I signed up to SSE last year and wish I hadn't. We had no broadband for three months whilst they "fixed" an issue with the line. We also never get the advertised speeds with speed throttling most of the day.
ISMAILSHAJJI
9 May 16#97
Not sure if we can get topcashback but try buying the package on the following website southern-electric. Co .uk
MrMan2011
9 May 16#98
That goes automatically to SSE Website
cjibbo
9 May 16#100
seems the sire is back up for me,
badasscas
9 May 16#101
Worked for me too via TopCashBack:
Thank you for your order. What happens next?
We will write to you in the next couple of days giving you details of your telephone and broadband services, packages, and terms and conditions. The confirmation of contract that we will send you is for broadband.
The transfer of your telephone service will take up to 23 days and the broadband service will typically take seven days after your telephone transfer has been completed.
We will send you a separate letter for phone and for broadband to confirm the actual transfer dates closer to the time. Your transfer of telephone service will include line rental, calls and any features you currently have on the line. Once you have transferred to us, we will send you a letter to confirm these features.
dizzer to badasscas
9 May 16#103
Mine on quidco was instant. Also I added package first (not from the one that lists the four packages) and it did a different availability checker to the one that crashes for everybody. You will know you on on the right page if you have like a half screen of order details.
MrMan2011
9 May 16#104
"Also I added package first" Where was this sorry? I have been trying for days to get this and have had no luck
sijovazni
9 May 16#105
Yes it is, think it is better now I took it 7 -8 months before.
deanos
9 May 16#106
Gone for it, hopefully wont have any problems
cjibbo
9 May 16#107
has anyone used with topcashback, that can confirm if it tracked and if so how long it took?
deanos
9 May 16#108
Did mine on TCB at approx 18.20 nothing tracked yet
cjibbo
9 May 16#109
Thanks did mine at 13:00 and still waiting, so guessing not instant
deanos
9 May 16#110
sometimes they are overnight, go to the make a claim section on TCB and then choose SSE , the time you went should be recorded in there
badasscas
9 May 16#111
cjibbo, mine is yet to track too so I wouldn't worry. hoping for £131 when it does!
DragonQ
9 May 161#112
Great deal on paper but would rather avoid traffic management by sticking with Plusnet.
Dealmonger
9 May 16#113
What's this BS?
An error has occurred
We're sorry, but we haven't been able to detect a BT line for this number. Please contact us on 0800 980 8095*, and one of our advisers will look into this for you.
Seems like absolute BS & an easy way for them to get around paying out any cashback.
Anybody else getting this message on the website?
deanos
10 May 16#114
Still not tracked with tcb , anyone the same
badasscas
10 May 16#115
Yes. not tracked yet. I signed up early afternoon yesterday.
Leeeroy
10 May 16#116
I've been told on their webchat that you can only signup on their website if you have a BT line.
I thought that plusnet/sky etc still used a BT line?
edit - they have added that It's the same line that runs into your property but there is a change made on the line at the exchange box
UZOR to Leeeroy
10 May 16#117
traffic management on a 70 odd mitb connection will likely not be too much of a problem. suffered traffic management with sky on 36mbit connection for 2 years and never noticed.
UZOR
10 May 16#118
I was told by customer services that only numbers of bt customer's will work through the website. This is perhaps a contrivance to steal bt customers away preferentially, perhaps they just have a s**t website. Even without the cash back this is the best deal out there by far. Cheaper even than slower capped fibre deals with other providers.
Daytrader
10 May 16#119
Just so you know, even going through a VPN, your internet provider still knows exactly what you download, but i guess you know that already :smiley:
MrMan2011
10 May 16#120
So no way around getting cashback for non bt customers?
Daytrader to MrMan2011
10 May 16#122
Because VPN works after your router connection to your provider, not before.
K1LLER HORNET
10 May 16#121
What makes you say that?
julieallen
10 May 161#123
Sky don't traffic manage so no surprise you didn't notice :smiley:
cjibbo to julieallen
10 May 16#124
im a plusnet customer and managed to get the offer. Tweeten them a few times and eventually it worked.
tek-monkey
10 May 16#125
Care to explain a software VPN then? Even hardware ones happen on your router, not after.
fohens
10 May 16#126
Which exchange are you connected to?
Drooler to fohens
14 May 162#170
Took this last week. Should be getting connected soon. All easy to order and got a letter soon after. Went via quidco for 130 though as prefer them to tcb
deanos
10 May 16#127
Anyone know what router is supplied I presume it's a vdsl one
Pauladin91 to deanos
16 May 161#557
I have exactly the same feeling. First world problems :disappointed:
deanos
10 May 16#128
Still no tcb showing either
ec9wrr
10 May 161#129
I had to try multiple browsers... in the end it worked with Opera.
Coreydeals to ec9wrr
10 May 16#130
Seems to be the: Technicolor TG582n router
databar to ec9wrr
11 May 16#134
Gone for this deal as £131 cashback
see how long it takes
some on reviews are saying 6 months
still better in my account than theirs.
deanos
10 May 16#131
Thats not a vdsl one tho, openreach don't install separate modems anymore do they ?
I'm not sure. That's the router that was listed under a review from November for their Fibre broadband. Having a look online at forums from January also, it seems that is the router they use, with a seperate openreach modem from the looks of it. So, unless anything has changed since January, I would have thought so.
Edit: Just read your update, it must have changed at the start of the February then roughly. I wasn't sure of the case with the modem now.
UZOR
10 May 16#133
suggest you read their t&c's closer you patronising ignoramus
lukec36
12 May 16#135
Apparently it's the Technicolor TG589vac router these days which has the AC wireless
moneysavingkitten to lukec36
14 May 16#159
That's insane, they didn't even do 76mb when I looked last week!
Spudboy
12 May 16#136
Not available in Northern Ireland ?! :disappointed:
happymanuk
12 May 16#137
Has anyone who signed up via TCB had the cashback tracked, or does it just seem to be those going through Quidco ?
lju
12 May 16#138
no topcashback here. Wating for the letter in the post and then going to put a claim in.
robinsonthegateways to lju
12 May 16#139
Signed up on Monday. Waiting for letter with reference number to claim
deanos
12 May 16#140
Same here not tracked,
ec9wrr
12 May 16#141
Mine didn't track either (topcashback)
badasscas
12 May 16#142
Not for me either. Pretty consistent failure on their part by the looks!
happymanuk
12 May 162#143
I haven't signed up yet, but looks like I will be doing so through Quidco and submitting a higher cashback claim.
gaurjai
13 May 16#144
Sky is also offering unlimited fibre at £10 per month and 17.40 rental on a 12 month contract. Combining it with 78 TCB then it will also be 21ish/month, which is very close to SSE price/month after deducting cashback.
Sounds like a good deal and Sky is better brand but ofcourse Sky service got mixed reviews so you will be stuck for 12 months only if you get a crap service.
ec9wrr to gaurjai
13 May 16#145
You've included cashback in your sky calc but not the sse one.
deanos
13 May 16#146
No phone calls with Sky though, SSE is around £13 a month inc cashback with free calls and twice as fast (hopefully) fibre
gaurjai
13 May 161#147
Yes, you are right, my bad. I did include SSE cashback but assumed that SSE is 12 month contract so it was coming close to sky price. Considering 18m contract, it will be 13.5ish/month. So yea, SSE is cheapest.
gaurjai
13 May 161#148
I decided to go for SSE and just ordered via TCB. Surprisingly purchase tracked within 5min of completion :-). So far so good.. Thanks for the deal.
happymanuk
13 May 16#149
Well done - I think you are the first person who has posted to say their cashback has tracked with TCB - Sounds more promising now.
deanos
14 May 16#150
Got my letter today, no account number to claim TCB grrr !
Anyhoo gave them a ring and account numbers are generated after 2 weeks after the cooling of period apparently
He confirmed the router is a TG799
backinstock
14 May 16#151
That's the way to go, tcb are far too unreliable.
njl30
14 May 16#152
Finally decided to sign up. That was my plan but I've tried (through quidco). google,firefox and opera. All say, There are no products available for this phone number.
Is there any way round this? Cheers
deanos
14 May 16#153
i bet they turn it off at the weekend for some reason
caraid_alba to deanos
14 May 16#158
I joined BT for what worked out as £23 a month. I thought that was brilliant until I saw this. Oh um! :confused:
Have you tried getting this though? The website is broken constantly for me and when I rang them to get this they only offered me standard fibre.
dinosteveus
14 May 161#157
21 quid for line rental and 76mbps unlimited download?
Pity I'm stuck with naff virgin
tek-monkey to dinosteveus
14 May 16#161
I'm a heavy user on sse and have no issues, since openreach sorted out their end anyway. Can't fault them, consistent speeds and no downtime, but maybe I'm just lucky as I see a lot of complaints!
zebrum
14 May 165#160
You wouldn't have got this once you read the reviews. BT is pretty bad but this sounds even worse.
jonnybravo99
14 May 16#162
they say u need to be moving from a BT line to get the TCB. My current line provider is sky, but i near certain the line was originally installed and activated by BT before I joined sky. Does therefore count as a "BT" line?
madgeeza
14 May 161#163
yes only BT and Virgin provide the phone line, with Sky you will be on a BT line
escortboy
14 May 169#164
Had SSE for about a year now, paying £24.50 for 76mb unlimited and just weekend calls.
This price is so low it's insane!
Call them using their number on contact us, I've found a landline number in case you're phoning from a mobile and don't have freephone numbers. 023 9227 5030
It took a little while waiting for my installation date but that was caused BT's end. The BT OpenReach engineer was nice, he told me that the TalkTalk engineer had bodged the telephone point when he came over which was basic telecom engineer training!
The router is pretty beefy, lots of Ethernet ports etc, looks 100x better than my TalkTalk one!
90Ninety
14 May 161#165
So it is Fibre to the Cabinet ( ADSL for the first mile ) ? Does this include Line Rental ?
moneysavingkitten
14 May 16#166
Mind if I ask what upload speed you get? They don't make the details easy to find on their page.
escortboy
14 May 16#167
Yep all included for £13.41 effective cost per month. Really is a bargain, right?
escortboy
14 May 161#168
I'm not at home at the moment but from memory I had 20-30mb upload and ping was 9-20ish.
Obviously this was just when I tested it, I can check at certain times of day and certain days to give a broader picture if wanted.
dhoomdhoom to escortboy
14 May 16#171
have some heat but lets see if TCB actually pays up.
moneysavingkitten
14 May 161#169
Thank you :smiley: I just wanted to check it wasn't cut down like Plusnet's. That sound about right for 78mb!
Going to cancel my Sky order as soon as they open I think!
moneysavingkitten
14 May 16#172
Sorry, one more question while I am at it. What type router do they send you?
90Ninety
14 May 16#173
Is a good price yes , currently the EE broadband I have is up to 36 mbps , costs £26 per month with weekend calls . I am relocating to a new property , would I be eligible for the TCB , as my current property has a BT line but, not my new property
zedlor
14 May 16#174
Says that there are no products available at my landline - currently have Sky Fibre, so not sure why I wouldn't be able to get this?
stuartbaker80
14 May 161#175
Cracking price and handy as my Plusnet deal expires Monday!
weejasser
14 May 163#176
I would avoid it. I've got it and had nothing but trouble with Daisy - their backhaul provider - throttling peak hours despite claiming otherwise.
brainbug100
14 May 16#177
probably on available on your exchange. BT rent the space and not all companies are on every one
Steve1205
14 May 16#178
Not available on my phone number.
kokee to Steve1205
14 May 163#179
thinking of getting this after an email from BT hiking my bill up by £2 per month
escortboy to Steve1205
14 May 16#180
Just give them a call. Think cashback may not be possible if you apply through phone though.
someguy003
14 May 16#181
Do you need someone to drill a hole in your property for fibre optic?
escortboy
14 May 16#182
Give them a call, their database was over a year out of date when I joined, I was eligible it turned out when I called.
escortboy
14 May 16#183
I went from regular 4mb Broadband to 76mb fibre with just a change of faceplate. :wink:
zedlor
14 May 161#184
Hmm. That is half of the deal though...as I'm out of contract with Sky, I'm sure if I ring them and tell them about this offer they will get pretty close to it!
escortboy to zedlor
14 May 16#192
There were posters taking about joining temporary phone providers for a month which use BT and then switching through TCB. Have a read through the previous threads for details.
90Ninety
14 May 161#185
No , my understanding is this would be fibre to the cabinet ( In street or area within a mile ) , then from the cabinet ADSL ( phoneline )
escortboy to 90Ninety
14 May 161#186
Technicolor TG582N
Thar
14 May 162#187
If you're happy with Plusnet, they will price match this. They did for me when SSE had a similar deal a few months ago.
moneysavingkitten
14 May 16#188
Is that with the BT Openreach modem? I think I still three of those from years ago, kicking about on the floor :laughing:
escortboy
14 May 16#189
Agreed, I lost out on cashback last time. It still was the cheapest price though by far without the cashback.
haritori to escortboy
14 May 162#190
MSK before you cancel sky, read up on SSE i was so close to going with them as they do my Gas & Elec too, but when i read about there is some pretty bad complaints about serious throttling in the evenings.. might not be true but i thought id mention it..
jonstug1985
14 May 161#191
WITH BT? REMEMBER YOU CAN LEAVE PENALTY-FREE, even in contract...
I have used this opportunity to cancel my BT contract without penalty as they have just sent me the letter telling me they are putting up the cost of my package.
I signed up to SSE today and it has tracked on topcashback already. It is going to be nice not to have to worry about this for a whole 18 months - they have said the price will not go up in term.
Just to add: when leaving BT they did try to see if they could match this, but couldn't
90Ninety
14 May 16#193
[img][/img]
SSE reports a mediocre 18mbps ( typo says 18MBPS ) . My EE is currently around 30 mbps
genk
14 May 16#194
Does this include mobile calls?
MrWani
14 May 162#195
Been on it nearly a year now. Had a few issues getting set up but English call centre and truly wanted to get the issues sorted for me. Including making sure my Tcb went through and refunding the difference to my then Bt contract. Speeds are good for me.
escortboy
14 May 161#196
Yeah you get the OpenReach modem too!
Thoughtful
14 May 16#197
I can remember the days when a T1 - 3 connection was incredibly fast, now they seem really slow!
The fastest current internet connection is running at 43Tb/Sec, transfer speeds across it are just silly. 1GB in 0.2 milliseconds, makes you wonder today, just what you might ever use it for.
escortboy
14 May 16#198
And unlimited anytime calls including international according to OP!
markvirgo to escortboy
14 May 16#199
Signed up as BT wouldn't price match
sshhaabb to escortboy
14 May 16#239
I am with virgin, they promised 70mb months ago but have not complied. Thinking of leaving them, pity I do not have a phone line.
ozskins to escortboy
15 May 16#283
very very good, just switched the old man from 70 a month to this albeit without bt sport.
K1LLER HORNET to escortboy
15 May 16#285
Accidentally liked the post.
You have my sympathy.
maui to escortboy
15 May 161#417
To me - that sounds like your router balking at the amount of data it's handling. Usually most ISP routers are not great at handling the amount of Wi-Fi devices we tend to have in homes these days - particularly with many devices that stream video being wireless based!
90Ninety to escortboy
15 May 16#469
No try an actual number in the street , as far as I know the number is just used to calculate availability and speed . All numbers in your street are more than likely going to the same excahnge/Green box anyway . I think their system simply isn't recognising the numbers
bellboys
14 May 164#200
The 18 month min term makes me wary, especially after seeing how much the termination fees are should it prove to be rubbish :confused:
Termination charges
If you wish to leave your phone contract after the cancellation period, but before the end of your fixed term, you'll need to pay a termination charge. This will be £7.75 for each month remaining from your 18-month fixed term.
If you wish to leave your broadband contract after your service start date, but before month 12 of your contract, you'll need to pay a termination charge. This will be £26.50 for each month remaining up to month 12. There's also a one-off charge of £33 if you leave at any time during the 18-month term.
jonnybravo99
14 May 16#201
cheers bro
escortboy
14 May 16#202
I'm on 18 month contract and was wishing I could extend that period with the reduced rates. If it's awful wouldn't you have the right to cancel as it's not fit for purpose? There was a beefing up of consumer rights in October.
Sassokee
14 May 16#203
Very good deal indeed, if you decide to take it, invest in a descent router as anything coming from Technicolor is just crap!
pinnocchio to Sassokee
14 May 16#204
Was the BT guy on the phone called Gary? From the North East part of England?
bemaniac to Sassokee
15 May 16#276
I'll be back to answer any more questions in the morn :smiley:
whhaatt2005 to Sassokee
15 May 161#349
Excellent deal- just signed up - just for info - £3.50 per feature per month or 4 features for £7.25 per month for any of the following features:
Call barring, Caller display, Call diversion, Ringback, Call waiting, 3-way calling, Call sign and Call reminder
Free features
These features come as standard with your phone package.
1471 – SEE WHO'S CALLED
Dial 1471 to find out the number of the last person who called you.
PERMANENT NUMBER HOLD
Set your phone to withhold your number whenever you make a call. You'll have the option to override this for individual calls.
TEMPORARY NUMBER HOLD
This allows you to withhold your number for one call only.
jonnybravo99
14 May 16#205
nah...couldnt come close for me. resigned for a year at £12.50 a month total for 17mb....just a few hours before this deal was posted. gonna use the 14 cooling off period tomorrow morning and go for this
FrozenFire to jonnybravo99
14 May 162#207
Crazy website... is it down ??
not recognizing my landline number ...anybody else experiencing the same ?
chegz60 to jonnybravo99
16 May 161#545
SSE state 23 days but as long as you switch on-line even it took longer the process has already begun. BT are trying everything to stop people switching with stupid statements. Perhaps if they weren't so expensive they would stay. Personally I think their customer service stinks and good riddance!
bellboys
14 May 162#206
I think the problem would be proving it wasn't fit for purpose. I mean even bloody BT only have 12 mth min term contracts these days. 18 mths is a big commitment.
stuartbaker80 to bellboys
14 May 16#208
Think they'll take the cash back into account?
scouser100000 to bellboys
15 May 16#281
Anyone have the list of 20 countries?
neas1983
14 May 162#209
Agree with wee jasser. Was one of those who signed up before. At, midnight to 3pm it's torrents etc can Download to max speed but come 5pm to midnight it is throttled to 100l
Kb/sec. Other things work though so I just living with it as don't torrent anyways, just the principal really. Steaming HD is is fine
m1112
14 May 162#210
so no cashback then if you call
moneysavingkitten
14 May 161#211
Mmm, I've just been reading some of them. I noticed they are not signed up to the Ofcom voluntary code either, where you can cancel penalty free if they don't live up to the speed they quote. I'm feeling slightly less enthusiastic now.
The price is so tempting, but what's the point if it's throttled?
I was really tempted to cancel for the BT offer, as they now do 52mb as standard. But by the time TCB confirmed you could stack their cashback with the pre-paid mastercard offer, it had ended *sigh*
Thank you for the warning :smiley:
pinnocchio
14 May 16#212
What makes you say that?[/quote]Because VPN works after your router connection to your provider, not before.[/quote]
Say what now?
Who told like this pile of steaming bullscat?
haritori
14 May 161#213
I was in the same boat recently I left Sky, I thought Plusnet was my best bet then found out the cap upload on the 38Mb connections to 2Mb, ended up going back to Sky (stuck in another 12 month contract), but they are the only company I can find that 100% do not throttle traffic shape etc..
eastangliauk
14 May 16#214
this seems a pretty good price but I am getting 52 meg from BT Infinity 1 this says I have just Download speeds of up to 17 Mbps that is not fast enough for me since having FTTC.
bellboys
14 May 161#215
The BT prepaid card offer will be back before you know it. Patience required.
moneysavingkitten to bellboys
14 May 16#218
Seems SSE are not part of it. They are not even on the waiting list:
BT says that it no longer shapes traffic on any of its broadband services. According to the traffic management page on BT’s site, gaming, VoIP calls, streaming, P2P and Newsgroup traffic is neither blocked, slowed down or prioritised. Even at times of high network congestion, BT won’t slow down heavy users.
That said, BT is among the many ISPs that has been forced to block access to sites like The Pirate Bay, Kickass Torrents and ‘Netflix for Pirates’ service Popcorn Time. So while legitimate P2P activity won’t be blocked, if you were hoping to acquire content and not have to pay for it, tough luck.
Do BT throttle/traffic shape? I wasn't aware they did?
fatdeeman to bellboys
14 May 16#228
Dumb question but do you have to cancel with your old suppliers or is it automated?
Neil49
14 May 161#217
This was listed on MoneySavingExpert.com earlier in the week so I did some research on any issues people had with the service. Having seen their negative comments, particularly on actual line speed at peak times I'm having second thoughts about going with them, even at the prices quoted. I'm currently with BT but will now switch to Plusnet.
dariobros2 to Neil49
14 May 16#250
Plusnet is owned by BT :wink:
Ism10
14 May 16#219
It looks like a cracking deal.
moneysavingkitten to Ism10
14 May 161#223
You're making me feel a bit better about my decision, thanks :smiley: It's nice to hear from someone that is currently using it. I have been really tearing my hair about it, it's so awful getting stuck with something bad. I guess I would rather than a higher quality smaller connection than one that is throttled.
I'm with Plusnet at the moment for ADSL. They told me that they will be following BT very shortly and offering 52/10mb. But their customer service is so bad you couldn't pay me to stay. I'm also so distrustful if them I am not sure if they were being truthful, or just trying to get me to stay. Upload is really important to me, so I couldn't risk a 2mb cap.
They wouldn't even match new customer offers for me and I have been paying £10 a month extra for 6 months just to stay out of contact till fibre was available.
Do you have any opinions on BT? That seems to be the only other option really.
haritori
14 May 16#220
Not sure, but I didnt bother checking as the are overpriced compared to everyone else.
niconelove
14 May 161#222
router is absolutely pants ( now on my fourth one), apart from that all good, I get 36 MB download even at peak times, and 10 MB upload. and don't listen when they say u can use your BT hub as a fibre modem as u can't u need a separate one
lju to niconelove
14 May 16#224
Gary was the name of the BT guy I dealt with originally who passed the call onto an obnoxious woman who started shouting at me when I wouldn't accept their offer!
bellboys to niconelove
14 May 161#226
It says that in the T&C's :stuck_out_tongue:
moneysavingkitten
14 May 16#225
Last time it came up, it was 12 hours after I put my order in with Sky :disappointed: The offer ran for 4 days. It took TCB 2 days to confirmed the offers were stackable and would have taken 48 hours to clear my Sky order from the system before I could order BT. So I missed it.
I wish they wouldn't do these stupid timed offers. The broadband price was 40% higher the first time I looked so they were completely uncompetitive. Then they dropped it a couple of days later, then they added the Mastercard thing. If they hadn't **** about in the first place I would have just ordered it. I wonder how much business they actually lose that way?
I noticed Plusnet are doing exactly the same now, even with the same time scales.
quyenpm
14 May 16#227
Does anyone know how can I get it if I don't have landline number?
moneysavingkitten
14 May 161#229
I can't even check the speed with them until I cancel my current order. The lowest impacted on my line should be 52mb.
masliya
14 May 161#230
You won't go wrong with SSE I've dealt with them and they seem to be a decent company to deal with.
kevinsmbuk
14 May 161#231
I've had this offer for about a year. the fibre seems pretty good.
escortboy
14 May 162#232
Just done a speed test, pretty far away from the router in bed and through Wi-Fi on my phone. Obviously ping would be lower and download/upload speeds faster through a laptop and Ethernet cable, but may be useful to give an idea.
The BT engineer used a line testing device when he installed and showed me 76.6mb download speed on it. I think I got 60-70mb on my laptop through an Ethernet cable while he was still here. Their device must allow more speed to be tested or something?
escortboy
14 May 16#233
Just give them a call and they'll process it as a manual order for you.
Rayman1
14 May 16#234
Anyone know how SSE are with torrents and traffic management
90Ninety
14 May 16#235
Did you call them , or was this stated somewhere on the website ?
moneysavingkitten
14 May 16#236
Should be automated these days.
neas1983
14 May 16#237
****
neas1983
14 May 16#238
Should been)(very poor)
Skint1
14 May 16#240
Fibre to the cabinet(fttc) is VDSL which only uses copper network from the green street cabinet to your home(called last mile). ADSL service comes all the way from the local telephone exchange on copper cable(or aluminium if you are unlucky).
escortboy
14 May 16#241
Torrents they will manage the traffic flow with, they told me over the phone that they will shape dodgy, illegal peer-to-peer downloads because it worsens the service for other users that want to game etc.
I don't do that kind of stuff so it doesn't affect me, I'm sure you could get your PirateBay movies, but it may be less rapid.
ie10
14 May 16#242
Can I ask what is the problem with Virgin Media? We are with them for few years, never had any issues and are the best in my opinion, we get 152Mb, and when we do the speed test is always very close to that speed, and have more than 4 devices connected!
escortboy
14 May 16#243
I could dig out a Wireless cable and run a test tomorrow on my laptop.
I'm sure it was pretty good when I tested it before and performance has stayed consistent throughout the year.
It's definitely sold me on SSE, BT can go and whistle in future as I've had nothing but problems with them.
It's been a British call handler every time with SSE and a keenness to get things sorted out as quick as possible. No blundering, mindless script-readers in sight!
ie10
14 May 16#244
cecilmcroberts
14 May 16#245
Plusnet just call it something different "Traffic Prioritisation". Although BT do not have this. I'm afraid your stat doesn't map speeds during different times of day doing different activities.
Haven't used them for years now.. never used their fibre offerings.
Talk Talk was pretty good when i was with them, but the seem to have issues with security and personal data. :smile:
moneysavingkitten
14 May 161#247
Haha, they didn't even make my list for that reason :smiley:
burnduck
14 May 16#248
Do they have a Traffic Management Key Facts Indicator (KFI) published anywhere? I can't seem to find one anywhere on their site.
will_0407 to burnduck
15 May 16#305
Same for me, was trying last night and this morning and still no joy.
andyjackbell
14 May 16#249
Is this available in Northern Ireland?
hukdbargain
14 May 161#251
I don't know what your all banging on about. I work in IT and have never had anything other than phone line broadband. I game, I stream HD, I torrent and I never have any issues.
90Ninety
14 May 16#252
Hmm I am in a bit of a conundrum . I am due to relocate to a new property next week , I have put an order in for the new property , through topcashback using a phone number of a neighbouring property in 192 directory ( just to determine speed isn't it ?). There is no live BT line in the new property , though there is likely to be a line ( dissed off ) .
I am however currently an EE broadband customer ,at current address ( now owned by BT ) with what I believe to be a BT phone line. So far nothing in my TCP trolley though
Any thoughts ?
misteraadam
14 May 16#253
Oooh!
releaseyourself
14 May 16#254
Go for Virgin, i install them and have seen 300mb at customers houses using the superhub3. They are also rolling out 1gb fibre to the house, which i have installed a few in one of the test areas, Papworth.
TheHun6
14 May 161#255
Yes but you'll miss out on the £126 Topcashback and the opportunity to acquire a brand new free router.
will_0407
14 May 16#256
Anyone else getting 'problem with the server' messages when you try and do a postcode/landline number check?
haritori
14 May 16#257
YOu wont get anywhere near a decent test on a Mobile,
and that server your using is in the netherlands..
look on my line using that server
but using a local server on speedtest.net
Im on an exchange only line, and about 1000 meters from my cabinet, great for ADSL not so good for Fibre..
Egoist
14 May 16#258
same with me, and topcashback app shows me network error...
SCOUSEKEVIN to Egoist
15 May 161#291
Rubbish Customer Services, Really Bad.
will_0407
14 May 16#259
maybe too much traffic for their site to handle at the moment
dannyboiz
14 May 16#260
Damn this is hot. I'm out of contract but paid line rental up front for a year earlier this year, otherwise I'd be switching!:confused:
millenium9
14 May 16#261
How's this compared to bt? I think I can still cancel my bt upgrade as it's only been 10 days and I am paying £34 a month for 52mb bb and a landline.
lugsy3
14 May 16#262
Great deal op I have 6 weeks left with BT but after putting there prices up I will pay the penalty to leave. Sneaky price increases all the way with BT.
Egoist
14 May 161#263
my free 12 months sky contract runs out this month, so trying to switch to SSE.
bullet9t9
14 May 16#264
I'm also having the same problem
will_0407
14 May 16#265
Likewise. Mine's up in July but I'll pay the two months if needs be as It'll still make this a v cheap offer
coco_cool
14 May 164#266
You do not have to pay ANY penalty to leave BT.:neutral_face: According to Ofcom, if your provider increase their price, you have 30 days from the date of the notification letter/email to leave them; which is exactly what I did today. I am 7 months into a 12 months contract with BT and I called them today and notified them, giving my notice and I signed up to SSE.
K1LLER HORNET
14 May 16#267
I've seen that but I've never seen it implemented, not on my connection anyway.
Download looks a few Mb low. Might need a reboot.
If you have a vpn running they don't know you're downloading so don't know what to categorise data as and therefore wouldn't be able to prioritise it in any way.
rodman
15 May 16#268
And price is? £100 a month? Sorry but No.
databar to rodman
15 May 161#274
As Deanos said you will not get cashback till you get a order number
2-3 weeks
I ordered week Friday got paperwork yesterday and still have to wait another
2 weeks for account number
it is a GREAT deal.
hope it comes though with the cash back.
shopar_artiz
15 May 16#269
i thought u said line rental inc. but it seems not.
Just make the issue go away by using a VPN. I like PIA (PrivateInternetAccess)
danthomas25 to simonspeakeasy
15 May 161#298
All I get from their website is "There has been a problem with the server. Please try again later."
simonspeakeasy
15 May 16#275
I *believe* that the line rental is entirely separate from the contract. WHen you switch, your (now overpaid) line rental will be refunded.
bear91 to simonspeakeasy
15 May 16#278
Awesome deal shame not in my area :confused::disappointed:
yeni1210 to simonspeakeasy
15 May 16#282
Thanks OP
escortboy to simonspeakeasy
15 May 16#314
What's the risk? It's the same infrastructure as BT who you are already with. The BT engineer said it's the same as BT, hence the BT engineer. Traffic shaping is done on pirate downloaders to improve the service for everyone else.
BT were shocking compared to SSE, they literally had not a clue!
mivanpy
15 May 16#279
Another happy customer here. Nearly a year and it's not skipped a beat. Basically the same as what i had on infinity previously.
zebrum
15 May 16#280
Me too I've had 7 engineers over 6 months. Lately they have just stopped showing up, lack of engineers and too many old wires into houses failing. Leaving to use 4G and VoIP adaptor, will wait on BT offering FTTP before trying again.
Anyone with BT for line rental and broadband, you should get an email / letter shortly stating they are increasing their prices. This means you can cancel your contract without penalty and change to this. Even if you have just taken out a new contract and got the Cashback / prepaid visa card.
Ill be cancelling my BT deal as soon as the ema comes through
AndreD
15 May 16#286
BT Contract was coming to an end shortly, with the price hikes I can leave now.
Do I contact BT, cancel, then apply with SSE?
chickentikkaman
15 May 161#287
Can you contact them through online chat or did you talk on the phone?
iceni
15 May 161#288
I hate myself for saying this but I have just rejoined Virgin and their 200Mbs is the real superfast, bloody amazing getting 80-90 Mbs on wireless and full 200Mbs on ethernet. Still a good deal if you can get it. Heat.
DealJourno
15 May 16#289
A contract with any BT company will never be brilliant.
wacko911
15 May 16#290
Not available in Northern Ireland... sigh
tigris8909
15 May 16#292
Not available in my area but fantastic deal :confused:
m4dm3n
15 May 16#293
Can't be sure TBH but very arrogant individual.
Still makes me chuckle when I remind myself how I introduced myself, explained reason for my call and politely told him that I would like to move elsewhere due to second price increase in the last 8 months. Then I asked what are my options and he replied :
"You can move or you can stay - and that's your options"
Customer service at it's best.
Thar
15 May 16#294
I rang them. Got them to match the "then" deal without any hassle at all. I was surprised how easy it was.
borosidf
15 May 16#295
What if I don't have landline? I have virgin only broadband atm.
chegz60 to borosidf
15 May 16#309
I found it's better to not enter post code at 'Get a quote' page. Click on view all products instead and then compare tariffs and choose the Ultra Fast option to sign-up! IE seemed to work better for TCB as well.
nomeames
15 May 16#296
This is what they say I can get despite having a fttc connection..
This is what I currently have. I tried my line test on other ISPs website and they all estimated upto 76 mbps download but SSE have been cheeky. So, thanks but no thanks.
Thar
15 May 16#297
Yep. This was exactly what I did when BT put their prices up previously. I switched to Plusnet, got exactly the same speed and saved about a tenner a month.
Thar to Thar
15 May 161#299
You could always ask them to match the overall price, the worst than can happen is they say no. The deal I got Plusnet to match, included cheaper line rental, I'd already paid mine upfront, but they agreed a further discount for that too.
I'll ignore the comment about the new router :stuck_out_tongue:
anthonynsinclair
15 May 16#300
Just signed up to Virgin 100mb £22.99 a month for 12 months. Pretty happy
tigris8909
15 May 16#301
Do you have to be an existing member?
mannp to tigris8909
15 May 16#316
Mind me asking how and where :smiley:
Tequila
15 May 161#302
18 months contract big commitment considering the hefty cancellation charge..very big risk.
my bt fibre contract (£30 pm) ends next month and it will be upped so will definitely ditch bt but still wouldnt risk 18 month contract commitment.
ie10
15 May 161#303
Good decision. Have been with virgin for the 150mb, and get that speed. Brilliant in my opinion.
chegz60 to ie10
15 May 16#307
There seems to be less and less ISP's these days and they all seem to be putting up their prices. With the cashback and free anytime calls included I think you'll be hard pressed to find a better price even in 18 months time. :confused:
chrissafc
15 May 16#304
not available where i live
was123 to chrissafc
15 May 16#306
hi. is that with the basic phone line?
thanks
antrobusjc
15 May 16#308
sky most likely do local loop unbundling so there for up to the exchange box is BT but at the exchange it leaves BT therefore you don't have a BT line as such.
BFLEM
15 May 16#310
Got to say £3.50 a month for caller display a bit steep!
escortboy to BFLEM
15 May 16#311
Already mentioned, their database isn't up to date so if your area was upgraded in the last few years they may not have your address showing for fibre.
You just need to call them to get it so they can do a manual signup.
escortboy
15 May 16#312
Ring them as their database isn't up to date!
escortboy
15 May 161#313
Ring them to do a manual signup.
Mineores
15 May 16#315
Can I make use of this offer if I don't have a landline?
chegz60
15 May 16#317
Just sign up to SSE on line. SSE say takes about 3 weeks so either way if that's passed your end of contract date your fine and if you have the price increase email/letter you have right to cancel anyway.
MrBishnakov
15 May 16#318
When it comes to broadband price is no issue. Its all about service. SSE may be good but theyve only been doing broadband for a year or so.
Id rather be with a company who have been doing it for years and thus have all the correct technical teams and processes which have been tested for years also.
Its the same reason I have a nice phone and not a cheap one that essentially does the same.
Quality over quantity.
mannp
15 May 16#319
You were lucky then, as I have been onto a manager at plusnet and they say they cannot change the website prices..
nordicgod
15 May 16#320
Moving into a property on 24th the current owners have sky and I assume they will take the number with them so I will be in a property with a disconnected line , how would I go about getting this offer ? Would love to order before I complete on property if it takes time to set up
chegz60
15 May 162#321
Not really true as it took BT (who have been doing it for years I believe) nearly 4 months to get my service working properly. Service was pretty poor considering I switched from EE at the time who were supposed to be very bad but were ok for me. You pay yer money and take yer chance these days.
FrodshamFoodie
15 May 16#322
Superb deal. You've saved me £10 a month on BT and all that lovely cashback is a nice bonus!
nomeames
15 May 16#323
Well....they launch a so called deal breaker on the back of a databse thats not updated? This is a deal breaker only because of the download speeds offered, so to say that the database is not updated is not really an excuse. Besides, for a deal like this and if the download speeds are true and more imprtantly this being on HUKD, one should be prepared for long wait at the end of phone for someone to confirm the download speeds I can expect? Step backward in my opinion....
BFLEM
15 May 162#324
I also have BT and for the first few months had nothing but heartache with speeds dropping from 36mb to 2mb every evening, took months of speaking to incompetent CS to sort it out.
escortboy
15 May 16#325
Just did a wired speed test:
escortboy
15 May 16#326
Speed as fast today as it was when they installed it last summer. Glad I don't need to talk to BT ever again..
lugsy3
15 May 16#327
Going to call them today as I had the email 2 weeks ago about price increases. This is the first time they actually contacted me about price increases due to my moaning and complaints about them not doing it before. I only found out when the dd went out for more money. Thanks for info :smiley:
sumpter to lugsy3
15 May 16#358
I'm also getting this, tried a few different numbers of people in the same area :disappointed:
DonLeo17
15 May 16#328
is there an expiration date on this deal? my contract runs out at the end of the month
escortboy
15 May 16#329
I know, it really does suck that they don't have the most up to date database and it's going to lose them a load of potential customers that think they're going to only get 4mb, rather than 76mb that is actually available.
The reason I'm replying to people is so that they can still access this deal potentially.
I did ask all of the questions when I was signing up last year and they satisfied my concerns, everything went as they said it would and I was phoned back when they said they would - seemed like a decent operation.
Yes there will be longer waiting than overseas call centres because there won't be as many call handlers, but the quality of the customer service is worth waiting for rather than being connected to a moron after just 2 minutes and spending an hour banging your head against a brick wall (BT).
escortboy
15 May 161#330
Ring them and ask, then post here and let us know.
Last year they told me the exact date that the deal would finish, as I had some friends that wanted to sign up.
thesampeople
15 May 161#331
The SSE fibre router is pretty big and you will get a full "managed" install with an Openreach engineer from these guys, your well with your rights to ask them to move your Master socket of its on a hall or something.
lugsy3
15 May 161#332
TCB dropped to £131.30 today not a massive difference but may want to add to op comments.
£130 with quidco if you prefer.
Thar
15 May 161#333
It was 9 months ago when I got them to pricematch, I've just checked the thread on here. There were loads of us that took advantage then. Maybe they have changed their policy on pricematching, but there was also a thread on here 5 months ago where retentions were offering renewal contracts for fibre for £5 a month.
I'd suggest you try another day/another advisor.
hamsterpig
15 May 16#334
Ha I signed up to plusnet an hour ago then see this :neutral_face::confused:
Thar
15 May 16#335
You have 14 days to cancel IIRC.
hamsterpig
15 May 16#336
Oh right thanks. Not evensure if it's in my area as when I put my postcode and phone number in it asks me to ring them.
Geemac to hamsterpig
15 May 16#354
We've set a fair use policy with a maximum of 1,000 minutes or 150 calls a month. If you go over this, we'll charge for the extra calls.
Is this limit just for calls to 0845 and 0870 numbers or does it include 01,02,03 numbers as well
_Craig_
15 May 16#337
Does anyone know how accurate their speed checker is?
I'm with BT Infinity 1 right now and maxing it out, My line is capable of 55mb so I will get the full 52mb when it's upgraded in July.
But when I put my details into SSE it says the maximum I would get would be 44mb...
dfarrall to _Craig_
15 May 161#352
All these people saying they're much worse than BT etc.
They use BT's fibre lines no? How can they possibly supply a worse service?
Obviously customer service could be worse but the actual product should be the same?...
DonLeo17
15 May 16#338
their office is closed today
HankHandsome
15 May 16#339
nuts, i'm locked in to plusnet until october otherwise i'd jump on this.
jb66 to HankHandsome
15 May 16#346
I've just signed up. Will this just transfer on same day as my old isp disconnects
caraid_alba
15 May 16#340
Yes, it says November in their terms.
dpc1979
15 May 162#341
Stay away from this company. Absolute shocker. I switched over to them last year to Fibre from BT it was so slow Openreach engineer confirmed they have no throughput/bandwidth as the connection to Exchange is at 70mb had to threaten to goto Ombudsman to get SSE to agree to end contract after 12 weeks.
Customer service is worse than Talk Talk.
Cheap is not better. This is NOT a deal when you end up being tied into a contract with awful customer service and a dreadful product.
I assume SSE collect your connection data and sell it on as a profile to others for marketing to subsidise the uber low fibre prices...
ToxicNeo to dpc1979
15 May 16#347
not voted either way, stuck in Hull! :disappointed:
OttovonPrimark to dpc1979
15 May 16#357
I'm getting nowhere. I go through TCB, get to the offer, click 'Apply for this' but then the next page never resolves.
Maybe SSE's website has melted!
Asherd85
15 May 16#342
Very tempted by this, my talk talk contract is about to end and hacking aside they've been faultless for me so far, currently paying £37.50 a month though.
zedlor
15 May 16#343
Well, Sky have declined to match this offer, they said they could try and get me a discount on TV to bring the price down a little but instead they gave me an offer that would be £30 a month more expensive than what I am currently paying...hmm...looks like I'll be giving SSE a call, despite all the "this company is a shocker" messages I'm seeing!
amis1975 to zedlor
15 May 16#348
Just cancelled my BT due to the price increase & have taken this deal.
Was paying BT £47 for the same service, rang them to see if they could match or come close to the £21 of SSE & was told that as i was still in contract until December (after haggling last year to get the price down a bit), they couldn't offer any discount!! So much for being a loyal customer!! They even tried it on saying there would be disconnection fees & charges for early termination of contract, i soon put her straight on that fact also!!
It seems that there are good & bad comments about SSE, but if you go on any other ISPs forums/reviews you will see the same. So either get lucky & have a great service or be unlucky, have a few issues & change ISP again!! Only time will tell.
cfbc to zedlor
15 May 16#355
"There are no products available for this phone number" - Lincolnshire area.... :disappointed: POO!
happydeals
15 May 16#345
Thanks OP. It is a good deal
FearTheBassPlayer
15 May 16#350
page not loading now
meoshie
15 May 16#351
same here...
Stendhal
15 May 16#353
Now that I have the option to leave BT due to changes in their contract (signed up a few months ago and received the TopCashback and Amazon voucher so I'd actually be in profit), I might end up going for this.
ryan2801
15 May 16#356
Great deal, the e-mail confirmation is a bit pony though - no details of the actual package I ordered. Hopefully the paperwork will be correct once received.
goldengirl 007
15 May 16#359
If you ring them can you still get Tbc
shkapars to goldengirl 007
15 May 16#362
Well you first need to find out how it works, using same line doesnt mean you get same speed!
Darzen
15 May 16#360
Says for me to ring them, who even does that in the 21st century
zedlor
15 May 161#361
Nope, you have to order online for it, unfortunately.
caraid_alba
15 May 16#363
No afraid not. Must be done online.
goldengirl 007
15 May 16#364
Ok thanks will have to try again later :smiley:
argosextra
15 May 16#365
I am getting a error putting the details in with postcode and number but keeps telling me to call them I did and they are closed
Cameron583 to argosextra
15 May 16#367
I've also had throttling with Sky in the evening with their fibre so I personally wouldn't trust either of them.... I just stick with BT or Zen as they've always just worked.
databar
15 May 16#366
What will stop me getting cashback?
Purchases completed over the phone cannot be tracked and will not receive cashback on the order.
Using a promotional/voucher codes not posted and approved by TopCashback.
What else is essential?
In order to click through to this merchant and earn cashback you must have your BACS details registered
ONLY existing BT lines customers can purchase SSE Broadband online and only these applications are eligible for cashback.
gabesdad
15 May 16#368
Not available in my area. Bit useless as a long time SSE customer
dfarrall
15 May 16#369
If your on the right profile it does..
Care to explain further or are you just going to leave ambiguous comments pretending your in the know?
dfarrall to dfarrall
15 May 16#371
This is correct, it mentions it in the terms. If you pay line rental upfront no refund.
taxman
15 May 16#370
I called BT to cancel my contract as there is a price increase with them. They said that would be ok. But I will not get a refund of my line rental that I payed paid upfront which is 5 months
escortboy
15 May 16#372
I didn't say today :wink:
cecilmcroberts
15 May 16#373
Fair point. Program called "NetWork" is good at analysing figures per hour per day etc which helps prove if you ever need to a case. An openreach engineer had asked me to install that program when I was having issues with "normal" BB dropping out to an unusable dialup speed when I should of been getting 12mb way back in the days! Then I was emailing him the logs daily. Good little freeware program.
How do you find out if SSE Fibre is in your area? We don't have Virgin in our area only Sky Fibre at the minute.
anthonynsinclair
15 May 16#378
You know what to expect with Virgin, no issues.
Rona7do
15 May 16#379
I take it you need a phone line already installed as it asks for a phone number on the website?
tigger80
15 May 16#380
£3.50 for caller display :disappointed: so £24.50 in my case, still a bargin
anthonynsinclair
15 May 16#381
That's with basic phone line yes, was a Uswitch deal I think either March or April
enog
15 May 16#382
Damn it, I signed up yesterday when the cash back was only £84! Do I cancel the order and place a new to try and get the extra £50?? :man:
tigger80
15 May 16#383
thats why i dont pay upfront
anthonynsinclair
15 May 16#384
Also that cost was including the phone line, £22.99 all in phone line + Internet
ryan2801
15 May 16#385
HAHA righto!
tigger80
15 May 16#386
how long did TCB take to track?
beasty54
15 May 16#387
If you've got a decent phone it wont make a difference! I get the same speeds on my phone over wifi as i do on my Surface pro 3. I also get over 80mb at times via 4G and when i had my old 200mb virgin connection i'd seen over 130mbps on my phone. Any phone that's showing 44mbps because it's struggling must be pretty old and crappy.
6moe66
15 May 16#388
Signed up to plusnet deal on the 7th and due to be crossed over on the 23rd. Anyone know the price or fees to cancel if within the 14day period? I'm hoping it's just the return postage cost of the router?
beasty54
15 May 16#389
Of course it could be worse, all they use is the physical line, what they actually deliver down that line is all on them.
hereafter
15 May 16#390
My plusnet contract expires next month, can anyone advise what steps i should take to get this?
Landline rental has been all payed up front and i pay £10/month for fibre.
releaseyourself
15 May 16#391
No, check the prices and cashback. Some lucky people are getting free fibre to the house :wink:
maui
15 May 161#392
The fibre modem does - according to a post on MSE this is the model you get: Technicolor TG499vn v2
I have decided to take a punt, only been with BT for 3 months but this is worth the £8p/m saving + TCB. For an ISP there is not 'too' many bad reviews, I don't do torrenting / P2P, but streaming and VPN (for work purposes) performance are important to me
caraid_alba
15 May 161#393
Just go through TCB link to SSE, and put in your landline and postcode. It should offer you the 76 Mbps for £21. Just purchase as normal. Your old ISP PlusNet will be automatically informed of the change, and since your contract ends next month anyway there shouldn't really be any charge for early cancellation.
pr2thej to caraid_alba
15 May 16#403
You get what you pay for
maui to caraid_alba
15 May 16#430
†Inclusive calls to fixed line numbers for 70 minutes, then 10p/min for the following countries only: USA, Canada, Australia, New Zealand, Austria, Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal, South Africa, Spain, Sweden and Switzerland.
On this page - I found it in less than 15 seconds on good ole Google :smiley: Also here
m4dm3n to caraid_alba
15 May 16#440
Had same problem with service unavailable on Firefox, IE, Chrome but it did finally work with Opera. Good luck guys
yellowplum
15 May 16#394
Anyone else getting an error message
moneysavingkitten
15 May 16#395
I just thought it was worth mentioning, I had a think last night after remembering Plusnet said they would match last years offer.
I double checked on Plusnet traffic shaping on fibre (it was always been not good on ADSL) and decided I didn't want to do that.
So I rang up Sky retentions as I as still in the cooling off period and asked them to match this offer. They offered me 38mb fibre at £22.40 instead of £27.40 and 78mb for £32.40. Okay, so that's no where near as cheap as this deal, but after reading their traffic shaping policy I feel much happier about being with them.
They were lovely and even encouraged me to ring up and ask for a discount next year when the contract is up!
Just for the record, I also checked BT's. They prioritise BT Vision traffic, but nothing else. Which didn't sound tons better than Plusnet.
We'll see how it pans out!
neilbhatia
15 May 16#396
Took 10 mins to track, but £70.70 instead of £131.30
ryan2801
15 May 16#397
Make sure you input the post code and tel number without spaces
90Ninety
15 May 16#398
Me Also
maui
15 May 162#399
It's not just about the 'line' with an ISP. The speed your modem / BT line test reports is not the final figure on the matter - along with 'profiles'. These are the speed you will get to the telephone exchange. From there your data gets trunked out to your ISP. How big that trunk is depends on how much they pay to BT Openreach, and the contention per customer. I.e. if your ISP pays for a 100Mb link, with a 100:1 contention ratio - from your Exchange out to the ISP backbone, 100 people in your area will be sharing that 100Mb link - these vary wildly between providers.
Even after this, you are dependant on the ISP's backbone to the Internet (which would not usually be BT). SSE use Daisy Communications - who were Pipex back in the day. They apply traffic management at that level, and again depending on the number of customers they have and the size of the backbone can have an impact too.
I would not be surprised if Daisy would have to scramble to upgrade their backbone if SSE are taking on as many customers as MSE / HUKD threads are ablaze with - IIRC Plus Net also fell into this trap some time ago - hence why they got very particular with traffic management many years ago.
ryan2801
15 May 16#400
£131.30 for me. Did you click the correct TCB link?
maui to ryan2801
15 May 16#402
Mine tracked at the full £136.50 - Are you sure you went for the ultrafast broadband, and not the everyday? I know with Quidco it would update later but not sure about TCB.
90Ninety to ryan2801
15 May 16#404
See post above , these were the steps I took . :/
hamsterpig
15 May 16#401
Yes I was getting that.
nafknee
15 May 16#405
I've with S.S.E broadband for the last 12 months I thought my bundle was good free calls unlimited broadband and 2 heavy users in the house. NO problems at all either with the company or connections I pay £20.00 per month
whhaatt2005
15 May 161#406
I just extends my plusnet contract 2 days ago and paid line rental saver - just rang and cancelled no extra fees as within 14 days, funny thing is they already knew about the see deal
maui
15 May 16#407
Now I can see your screenshot - you selected the super fast (38mb fibre) - not the ultrafast. It's the 3rd option in those columns on the 2nd step
copperspock
15 May 161#408
This is a fantastic price and I voted hot, but why is 'free' in the title? By definition this isn't free since you're paying money for the service. Maybe 'bonus' would be more appropriate?
basicly
15 May 16#409
Not always. Sky will provide llu line where possible. Source = I work in business to business telecom sales.
xzxzxzxzx
15 May 16#410
Silly question how do I get the cashback? I cant see anywhere to claim it and im a BT customer?
basicly
15 May 161#411
It will depend on your distance from the exchange, distance from the cabinet and quality of the copper connecting you to it. Fttc technology over the bt open reach network is capped at 80mb down 20 up. Usually if advertised dl speed is 76 max upload is 19mb
maui to basicly
15 May 16#412
You register at a cash back site and use their link.
Since moving from Plusnet ADSL to PlusNet fibre the traffic shaping seems to have gone for me. On ADSL, downloads would slow a little while a video was being streamed so the video didn't buffer. I found that it worked quite well and it was useful. Now on fibre I'm back to downloads never slowing down but video streaming being affected sometimes if I'm downloading a lot at the same time.
PlusNet call it traffic prioritisation rather than traffic shaping and that's a better description in my opinion. It might sound strange to some people but I kind of miss it. Not sure if other people have had the same experience as me with Plusnet fibre though.
90Ninety
15 May 16#414
My Bad. Will Re-Order , do you think I should Re-Order going through TCB or Re-Order with Quidco?
The original order will be cancelled FOC afaik
rukhsar1992
15 May 16#415
Hi my uncle was looking to set up his phone/broadband. However- currently he hasn't got a phone line at all. Would it be possible for him to get this deal? I'm trying to do it online but it asks for a home phone number
daz1701d to rukhsar1992
15 May 16#433
Would this include limitations on using Kodi for streaming?
Craig8CC
15 May 16#416
No avaliability for my phone number and post code. Shame....since my TalkTalk contract is just about finished
90Ninety to Craig8CC
15 May 16#427
Try a different browser , failing that use neighbouring phoneline number ( in same street )
Worked for me when faced with this issue
sfsorrow to Craig8CC
15 May 162#439
Ordered.
BT are a bit naughty:
"You're still under contract until November"
"I believe I'm entitled to break that contract due to the price rise you emailed me about"
"...Yes."
90Ninety
15 May 16#418
If it helps anyone who has not got a phone line or BT line , just enter a neighbouring telephone line . This form is only to judge speed and availability afaik .. I just entered a business number in same street as I have a redundant socket and, though I was able to make the order and TCB was tracked
Rona7do
15 May 16#419
You need a phone line for this, shame as I haven't one and was looking to switch from Virgin.
moneysavingkitten
15 May 16#420
My problem with their prioritising/management was they appear to give very low priority to loading actual webpages. Drives me mad. Whereas streaming a video or something would be fine.
Also though the downstream was managed, the upsteam was not. So if I maxed out the upstream the downstream became non-existent. I've been advised that a router with QoS (quality of service) would improve this. So I will try that next if I run into this problem again.
I just don't think mine and Plusnet's priorities are compatible. I would give weight to different things.
I'm glad to hear it's working out for you though :smiley:
terriclarkfan
15 May 16#421
Is anyone else getting "There has been a problem with the server. Please try again later." when trying to check availability on SSE's site for your postcode and phone number?
LondonTTB
15 May 16#422
There is a problem with their server, whenever I enter my Landline and Postcode - have we overloaded the site...?!
snsghayyadah
15 May 162#423
excellent offer, just ordered mine successfully. and if you are an existing bt Customer still within your minimum period, you can leave without paying early termination charge if you have received an email from them informing you they are increasing their prices.
90Ninety
15 May 16#425
I just put in a neighbouring business number ( in same street ) and managed to get an order confirmed
mikewazowski
15 May 16#426
What a find!
I am livid I'm tied into a contract until Sept else I would've bitten the hand right off of this. Amazing deal.
dragoncurt
15 May 16#428
If they do a price change you can change by law. :smiley:
JustinScot
15 May 16#429
Can someone help me by providing the list of 20 international countries included.
I have tried the website and googling but I have not found any details on this.
Tequila to JustinScot
15 May 16#447
can some one give some advice?
I'm with BT fibre and pay around £30 a month.
my contract ends 15 June.after that it will be £42 rolling contract.
I called BT and they said they can offer me £28.99 if I renew my contract.
so if I order this deal today,is there anyway I avoid early termination fee be BT?
also what are the cancelling charges of this service just in case?
LondonTTB
15 May 16#431
Just tried Safari (I was using Firefox before) and still no luck
Gazkapop93 to LondonTTB
15 May 16#434
Having the same problems as others with this postcode/phone number error message. Tried just about everything here.
nomisco
15 May 16#432
I'm the same with BT, consistent quick connection, no problems or outages in three years. I probably consume in excess of 1TB each month.
daz1701d
15 May 16#435
Can the router supplied for be configured for modem mode, or similar, to allow you to use your own router wifi, etc. Or can you get the username and password so you can just use your own router?
maui
15 May 16#436
This is the router you get. Have not looked if you can put this into passthrough mode, as I will be using my own.
Looks like from the digging around I have done, you can get the username / password from SSE and use your own modem. I hope so as I will not be giving my TP-Link VR900 up in a hurry :smiley:
Radiomad
15 May 161#437
Not available when my phone number and post code given. Useless.
rugito
15 May 16#438
i see the fair usage policy for the phone is 700 min so we would have to pay if we got over that?
can we use a voip service like vonage for £8pm and transfer our number (never done it before)
if there a cheaper voip service?
sfsorrow
15 May 164#441
I'm just hoping SSE hike their prices in the next 18 months and I can complete the Sky -> BT -> SSE -> Sky cashback circle. I got £190 for a BT contract that's ended up lasting 6 months.
lugsy3 to sfsorrow
15 May 161#445
Signed up for this in the end, phoned BT and made them squirm dropping my current price form nearly £60 all in to £37 but still not as cheap as this, £13.77 after cashback, crazy price. Thanks again op and coco_cool, I forgot about the price increase loop hole.
Pauladin91
15 May 16#442
Arghhh, can't get the stupid website to work. Tried every browser going. "Please check your postcode and phone number are correct. If you see this message again, call us on 0800 197 1928 and we'll help you continue.
"
THEY ARE CORRECT DAMMIT.
OttovonPrimark
15 May 16#443
Did not go through all posts, so I'm sorry if this has already been asked.
There's some mention of SSE providing the Techniciolor TG582n router which works off a BT Openreach modem. Is that the case? I thought combi modem-routers were the norm now. Some online forums mention that SSE supplies the TG798vac which is a combi modem-router (as far as I can tell). I know which I'd prefer.
EDIT: The answer is about five-six posts above. Sorry. Ignore this. :confused:
tek-monkey
15 May 16#444
I'd it's a new installation I'd have expected a combi, I already had a separate one though so just got sent a technicolour router.
OttovonPrimark
15 May 162#446
Worth mentioning that my current ISP - Plusnet (FTTC - 68-70 megs) would not/could not match this offer. As soon as I read out the spec, the Customer Service guy asked if it was SSE. Said Plusnet had been working on a price match for a while but had failed to get anywhere near. Best retention offer for me was 38 megs at £27 a month. Nah. I've had very bad customer care from Plusnet. In late March, I was offline for two weeks when my line died. They dawdled and made mistake after mistake, all compounded by a BT Openreach no show. But they still took my full month's payment without so much as a 'sorry'. So, I'm gone.
rugito
15 May 16#448
Is there any other hidden charges other than the 1000 min fair usage policy?
I think any hidden charges should be added to main post
sm-1991
15 May 16#449
Great deal, I'm wary as well about the 18 month term, everyone else has 12 month contracts.
What is the average/max upload speed please?
lukebranagh
15 May 16#450
Not available in Northern Ireland :disappointed:
davidmarshall16568548
15 May 16#451
If I'm with BT and sign up for this deal do I have to do anything on the BT side or does it auto cancel?
deals_on_wheels to davidmarshall16568548
15 May 16#453
'We're giving everyone a better experience through one website' - when I try to access the broadband deals the website crashes - perhaps not a good sign they can scale their provision !
AndreD
15 May 16#452
Just ordered and off the phone with BT.
Didn't seem too bothered, just told me to sign up to new provider, my services will be cancelled, and no fees will be charged.
dellboy58
15 May 161#454
Singed up a few hours ago and my quidco has just tracked. Only showing £90 though but it does say "Purchases from this retailer may initially track lower than expected. Don't worry, the cashback amount will be updated before it's confirmed." so hopefully it will go up to £130. If not, I'm still happy! great deal.
Gopherjnr
15 May 16#455
Been with SSE a year now. happybunny.com recommended
ifa
15 May 16#456
So how do I transfer online from Sky, who I understand use LLU so I don't effectively have a BT line? Tried post code tel number not recognising them... Guess I may have to phone some moron damn it!!
lugsy3
15 May 16#457
Did you get the email about them putting charges up in July ? If you did as I did you can leave due to that, it gives you 30 days to leave.
lugsy3
15 May 16#458
Are you still in contract and did you get the email about charges going up in July? If you are out of contract I think you don't do anything but if you are in contract phone them and tell them you are leaving due to the price increase and make sure you find out about any cancellation fees as there shouldn't be any!
Exu
15 May 16#459
****, my nan's on TalkTalk (don't ask) so I can't go through the website and their phone lines are shut.
I saw I could enter a BT neighbour's number, but I can't get over there to check any of them. Offer better still be available tomorrow.
Tequila
15 May 16#460
Yes,go an email.
what are cancelling charges of SSE? in case?
delgado to Tequila
15 May 16#466
Well, I've not noticed any traffic shaping/prioritising since upgrading to fibre but as you say, it may depend on how people use their connection. Downloads are full speed 100% of the time and it's unlimited. My contract is up on a few months and I'll be looking around but not sure about SSE. I'd be worried that they may throttle the connection which I would find really annoying.
moneysavingkitten
15 May 16#461
Says the offer is available till November. I wouldn't panic :smiley:
lugsy3
15 May 16#462
First thing I looked at lol just in case :
Changed your mind?
You can cancel your phone and broadband order without charge up to 5pm on the working day before your supply start date, but please give us 48 hours notice where possible. We will advise you of your supply start dates in your confirmation letters. New fibre broadband orders that require an engineer appointment must be cancelled by 12 noon the working day before the agreed appointment date, which will be arranged with you within the next two weeks. Charges for dispatched equipment (e.g. the router) or for late cancellation of an engineer appointment may apply as outlined in the 'Products and Prices' document in the Cancellation and Miscellaneous Charges sections respectively within this Welcome Pack.
You can cancel by calling 0345 071 9887*, via email to [email protected], by writing to us at Customer Service, PO Box 230, Havant, PO9 9DT or by completing and sending us the cancellation form provided in your Welcome Pack.
Thanks again for choosing us - you can rely on us to keep you connected.
90Ninety to lugsy3
15 May 16#465
Have you tried a different number ?
90Ninety
15 May 16#463
Try Internet explorer , edge , if those fail , try entering a number in street from 192 directory
90Ninety
15 May 16#464
Paul , do you happen to know a neighbor's number ? I did not have a number , so entered a neighbouring business number from 192 directory , then it worked
Pauladin91
15 May 16#467
How would I try a different number? Just enter a random number?
sfsorrow
15 May 16#468
Mine's showing £70, weirdly. Certainly far too early to be worrying about it.
90Ninety
15 May 16#470
Have you tried Opera ?
Tequila to 90Ninety
15 May 16#471
:confused::confused:
wow cancellation charges are incredible..
everyone should really be careful with it..
some people may change address..or maybe the service is poor..18Months is aa very long time and these cancellation charges are brutal.
gerrie
15 May 16#472
Hey guys,
Are you able to keep and transfer your landline number if coming over from BT?
Wigan_Lad
15 May 16#473
Just as a matter of interest I am curretly with Virginmedia receiving appalling speeds in the evenings, thinking of taking advantage of this offer, would i have to get a BT line fitted first.
thanks
davidmarshall16568548
15 May 16#474
If I'm with BT and sign up for this deal do I have to do anything on the BT side or does it auto cancel?
abzy7
15 May 163#475
Can't wait to see this extinct
lucas to abzy7
15 May 16#506
What's that got to do with getting a new number?
Tequila
15 May 16#476
be careful people cancellation charges during contract can be as high as £470..
Pauladin91 to Tequila
15 May 16#477
I'm struggling to find a number online with the same postcode. I live in a big apartment block that's on its own.
will_0407
15 May 16#478
i've tried Safari, firefox and chrome and now opera and get the same message every time
hypermind
15 May 16#479
Just signed up. I'm with BT, and still in contract, but it ends in June anyway. I went through TCB and signed up with ease. Called BT just now to ask if I needed to do anything else, or whether I would incur any fees. The advisor told me i would incur a £30 fee for the engineer turning off my connection, so I argued the case saying I recently received and email with price increases and said I didn't agree to that and that's why I'm leaving. She spoke to someone and then told me I wouldn't incur the charges.
Fingers crossed this SSE broadband is fast and not throttled. I still don't know if my landline number will change over or if they will give me a new one. I also hope the TCB tracks. If all is ok this deal will be amazing value for money.
If you are with BT just do what I did and argue the price increase.
sfsorrow
15 May 161#480
They're charging well below what their competitors are. I would be extremely surprised if prices don't rise during the contract period and that's your penalty-free exit.
caraid_alba
15 May 16#481
That's a good point. I don't know whether you can pay line rental in advance, but I certainly wouldn't. You cannot claim that back.
Pac3y
15 May 16#482
"There are no products available for this phone number" I'm on fibre currently. Is there some reason why I couldn't have this? Out of the loop with everything now days. Currently on Talk talk and out of contract.
yeni1210
15 May 161#483
Fair use policy with a maximum of 1,000 minutes or 150 calls a month. If go over this,there will be charge for the extra calls. Not sure how this works out for a heavy user on calls.
caraid_alba to yeni1210
15 May 16#505
This deal is only if your area has been upgraded to Fibre Optic already. I have only just taken out a contract, so cannot go for this one.
Seems amazing to me. £21 is all you pay (includes your line rental) for up to 76 Mbps. You do not even pay the connection charge, or even the router delivery cost, which is normally a given. Also for the price you can ring anytime local, national and 20 international countries for free. On top if you go through TCB right now they are offering an additional £136.50 for taking it out, which takes it down to a crazy £13.41 a month for 76 Mbps. Find the link for TCB on first post.
The details of the SSE deal below:
Full-price monthly cost breakdown:
Incl. VAT at 20%. 18 month contract (Talk), 18 month contract (Broadband)
£5.00 call bundle, £25.00 broadband and £16.00 line rental per month. It's an 18-month fixed term contract for both the broadband and phone services. Paper bills will cost £1 per month extra. Some call features will also come at an additional cost – please read Talk Contract 15: Products and prices from 17 September 2015.
FREE unlimited fibre broadband for 18 months with our Talk Anytime package
Truly unlimited downloads – stream and download as much as you like
Download speeds of up to 76 Mbps – see 'Your broadband speed is' section for details
No connection charges
An easy to set-up wireless router with no delivery charge
Includes local and national calls at any time as well as calls to 20 international countries – see Important Information for full package details
An 18-month subscription to our Internet Security Suite to help you stay safe online
Access to exclusive presale tickets for some of the UK's biggest entertainment and sport events with SSE Reward
TCB dropped to £131.30 today 15/5 not a massive difference
£130 with quidco if you prefer.
- lugsy3
** FREE FEATURES
These features come as standard with your phone package.
1471 – SEE WHO'S CALLED
Dial 1471 to find out the number of the last person who called you.
PERMANENT NUMBER HOLD
Set your phone to withhold your number whenever you make a call. You'll have the option to override this for individual calls.
TEMPORARY NUMBER HOLD
This allows you to withhold your number for one call only.
*PAID EXTRAS
£3.50 per feature per month or 4 features for £7.25 per month for any of the following features:
Call barring, Caller display, Call diversion, Ringback, Call waiting, 3-way calling, Call sign and Call reminder
- whhaatt2005
trickybastud to yeni1210
15 May 16#511
so umm what do you do if your landline is not accepted with the response "there ae no products available for this phone number"?
lucas
15 May 16#484
Is there anyway you can request a new telephone number in the sign up? Sick of getting spam calls and the TPS doesn't work well
platterfish
15 May 162#485
I have SSE Ultrafast from the 2year offer they did last year.
It took 3 months to set up.. Such a painful service with very little communication from them at all, I hope they have looked at this.
We have had speed issues from the start, and get nowhere with SSE customer services, where as our previous supplier was no issues at all, and speed was constant.
I can't wait to leave it, if i'm completely honest. Buffering on 76mbps fibre is not great...
Type SSE Fibre into twitter and you'll see similar experiences
Use this deal to negotiate with your current supplier if you are happy with their service.
pello02
15 May 16#486
Currently with BT and phoned this morning to say I was leaving. Lady on phone sounded disinterested when I said I was leaving due to prices going up. She then tried to claim that this SSE deal didn't exist when I told her I was switching. She barely put in any effort to get me to stay. Out of interest how long did everyone's Top Cashback take to track? Thanks
horatiog
15 May 16#487
Hi - I am in the same boat - 12mo through an 18mo ADSL (6mb d/l) & Talk contract. Do you think they would let me transfer from my ADSL to Fibre within this deal? And would I get TCB cashback?
whhaatt2005
15 May 16#488
Try on 3G / 4g over mobile
6moe66 to whhaatt2005
15 May 16#498
Can you switch from another line rental supplier I.e ee as it says switch only eligible from B T line? Or am I confusing something somewhere?
tipsy1973
15 May 16#489
Think I'm gonna ring sky
Julan
15 May 16#490
Am I reading this right? £25 for Broadband +£16 for line rental +£5 call bundle? or is this included in the £21
sfsorrow
15 May 16#491
If the customer service issues are putting people off, the minimum people should be doing is calling Sky and BT and getting better deals.
happymanuk
15 May 161#492
That is the regular price. The offer price is £16 for line rental and £5 for the calls. Nothing else.
terriclarkfan to happymanuk
15 May 16#499
I'm getting the same problem in Firefox, Chrome and now Opera on Win10. I'll call them tomorrow.
My Sky Talk + ADSL went live on 9th May so I'm still within my "14 days after activation" cancellation period.
happymanuk
15 May 16#493
Can a better deal actually be got from Sky or BT though ? - I think this takes some beating.
Julan
15 May 16#494
If thats the case then I might give it a go and leave EE,
thanks for answer
carltonbp
15 May 16#495
Worried about throttling
escortboy to carltonbp
15 May 161#509
£13.41 for line rental, anytime calls and unlimited 76mb fibre is unheard of before.
Normally line rental alone is £15.99+
Only thing which trumps it was the 50p a month Broadband deal from Sky through MSE, but that's the slower kind of Internet so not comparable.
6moe66
15 May 16#496
Can you get this deal if getting line rental from EE or equivalent provider rather than BT?
tek-monkey to 6moe66
15 May 16#528
I use slickvpn I think, not home so can't check. Only chose it as I got it for a few quid a month, I run that on my download box and my throwaway virtual machine. The rest of my computer's connect normally.
misterboumsong
15 May 161#497
would not touch this company with a barge pole if its anything like the boiler cover service
happymanuk
15 May 16#500
Does anyone know the absolute shortest time a transfer from BT to SSE could take ? - I don't want the transfer to complete before 25th May (which I think is unlikely anyway), but does anyone have any experience ?
chickentikkaman to happymanuk
15 May 16#502
Whats your tracking times with this offer? topcashback and quidco?
shane2010
15 May 16#501
just rang bt staying with them £36 a month infinity 2 and line rental i know its more but never had any props with them grass never greener on the other side people
PumpyJoe4
15 May 16#503
Think I'm going to suffer my 3 month cancellation fee with plusnet (should be about £33) to go with this. Seems worth it for the improvement in speed, and drop in monthly cost (currently paying ~£24 all in with plusnet).
But the site is so bloody dodgy! Taken a few page refreshes and starting again already
DarkBat1
15 May 16#504
Bit over the top there with the insane.
Tequila
15 May 16#507
thanks for this post.
I think considering the unusual and extremely long contract time of 18 months,huge amount of complaints of service and the hefty cancellation charge in case of early termination this deal is very risky.
I hope people consider these negatives too instead of jumping and signing a 1.5 years contract just because others are voting it hot.
Tequila
15 May 16#508
mis-quote..corrected now.
ryan2801
15 May 162#510
You'll see the same negatives for any ISP provider. I've been with BT, Sky, Virgin and Plusnet and all have been cack. I'm now voting with my pocket.
Tequila
15 May 16#512
I vote with my pocket too but there must be some reassurance when I want to tie myself to 18 months contract.yes there are negative reviews for every ISP,but one should balance positive and negative reviews..currently there are just too many negative reviews for SSE compared to other more well known ISPs. and I'll call it high risk.
lucas
15 May 16#513
Have a little cry and move on with the rest of your life
90Ninety
15 May 16#514
It maybe likely that you have no Fibre in your area . Try a different supplier like Virgin
goldengirl 007
15 May 16#515
When I put my number in it says error then when I put my neighbours number in it will only let me have the upto 38 mbps so does that mean I can't get the up to 78mbps
DD96118
15 May 16#516
What VPN provider do you recommend?
chickentikkaman
15 May 16#517
how long roughly did your cashbacks start to track for quidco and topcashback? hours? minutes?
sparkeeh
15 May 16#518
Is Birmingham North or South England? I've tried both with my current Virgin landline number and get a generic error. Anyone got any tips of what i might be doing wrong?
lugsy3
15 May 16#519
About 2 hours for me £90 showing on quidco, which is normal then goes up.
lugsy3
15 May 16#520
Looks like the other deal posted was a copy of this one that's why it has gone.
TCB now £131.30 and quidco £130
palcsaky
15 May 16#521
I ordered 6 hours ago and no sign of tracking in my tcb account. If it doesn't track by tomorrow lunchtime I'm cancelling and reordering.
maui
15 May 16#522
The website is geared for moving from another BT provider to SSE. Virgin has their own telephone lines so you cannot transfer. You will need to have a BT line activated/installed so would expect you need to call and take up this offer.
sparkeeh
15 May 16#523
I see - Thanks for that! (:
judeyjudey
15 May 16#524
I've had sky fibre, by fibre and now this. This is the worst for speed and router, closely followed by Sky. BT as much as it's expensive is worth it, there's a massive difference in stability and reliability. Certainly round my way it is anyway
lugsy3
15 May 162#525
To be fair that's why I go with quidco , any problems I have had with them re tracking , they always pay out on, so far.
jb66
15 May 16#526
I ordered at 1130 and hasnt tracked, also went with quidco so not too worried
shalabhbindlish to jb66
16 May 16#548
Please check your postcode and phone number are correct. If you see this message again, call us on 0800 197 1928 and we'll help you continue.
If I call them still can I ger cashback?
coco_cool
15 May 161#527
PrivateInternetAccess (PIA). Very good value for money, fast and reliable connection.
trickybastud
15 May 16#529
No. I'm with talk talk 76meg broadband. So that's doesn't add up.
goldengirl 007
15 May 16#530
So if you are with sky phone them to get it but wont get the cashback offer
trickybastud
15 May 161#531
It appears that way I was thinking of phoning up tomorrow but held out because I wanted to verify if it could be done online because of the cash back.
The fee is good. But the cash back fee bring the monthly fee equivalent right down makes it good no matter how sh**ty sse is meant to be.
goldengirl 007 to trickybastud
15 May 16#533
Thats what I was thinking I could put up with it for 18 months if it wasn't that fast for the cheap price with cashback but without the cashback might be better going with plusnet
DD96118
15 May 16#532
So with VPN I'll get around the throttling by SSE? Are VPNs generally unlimited download? If so makes SSE cheaper than competitors even factoring in the cost of a VPN
basicly to DD96118
16 May 16#534
Bt open reach not retail.
lucas
16 May 16#535
Just use the new opera developers edition with free vpn built in
Rizza
16 May 16#536
I'll be moving my BT broadband to this after their recent price hikes.
FF
nordicgod
16 May 16#537
I am moving into a house next week but I think they have sky phone/internet and will take it with them leaving me to get a new line and suppose I can ring up when I move in, shame about cash back
jb66
16 May 16#538
My quick hasn't tracked so will put in a claim
Pac3y
16 May 16#539
"There are no products available for this phone number" - I'm on fibre already - Is there a reason why SSE couldn't provide in my area?
tek-monkey
16 May 16#540
Depends where the VPN endpoint is, but TBH I throttle my own downloads! I don't want to notice that its running, so I throttle all my newgroup traffic (and torrents on the rare occasions I use them) to about half my line speed. That way none of the other computers get lag when gaming etc. I have 3 PCs, 2 laptops, 5 virtual machines and god knows how many android devices at home, plus 5 roku/nowTV boxes, so really can't let a file download take the rest out.
hallofnames
16 May 16#541
Not the best start - tried to apply online and says error on my bank account sort code/number. Details are correct. Called SSE and they had advised they had other calls about this - suggested I try again in a day or two! Also the options given when you call just refer to your account number and meter type, so you spend a while ignoring all the options util you are transferred!
ryan2801
16 May 16#542
Does anyone know how long it takes to be connected with SSE? I phoned BT to cancel due to price hikes and they stated I must move to my new provider within 30 days to avoid a penalty?
DD96118
16 May 16#543
I want to be able to download the odd tv episode on my HP N54L micro server with Xpenology in the evenings on demand so would hate if my speed was reduced to some reported levels. Currently with plusnet, product expired so paying £37/month but cannot fault them - achieve max download speed of 76Mbps on Xpenology any time of day and upload speed of 20Mbps, good service by them too
chegz60
16 May 16#544
Had same issue. Don't enter post code at 'get quote'. Click on 'or view all products' instead. Then click on Compare Tarriffs and choose ultra fast option and then check Availabilty. Don't forget to click thru TCB or Quidco first :wink:
ellabellarella
16 May 16#546
Have given this a go. Had enough of Virgin! Cheers op <3
Pac3y
16 May 16#547
Cheers, still the same however. Little odd but never mind. :smiley:
Pac3y
16 May 16#549
I've just live chatted them - They can't find my line on their system - But said if I called the number they'd place an order. Same boat as yourself though, we'd lose the cashback for sure.
Pauladin91
16 May 16#550
yeah I can't sign up online and only via phone which has left me umming and arring as no cashback. I'm with sky.
shalabhbindlish
16 May 16#551
shame on there system
shalabhbindlish
16 May 16#552
I got this reply from CC
"Angela M: Unfortunately not.....we have been advising customers to contact the cashback site before proceeding as its not your fault you dont have a current BT line... "
Pac3y to shalabhbindlish
16 May 16#554
Wondering if there's a way to submit the order online for cashback purposes, but change the details via phone afterwards?
Pauladin91 to shalabhbindlish
16 May 16#555
I actually asked this on the phone, maybe pretty dumb but the guy I spoke to was really honest with it all so thought I'd ask and he seems to think that they won't be able to change it.
Pauladin91
16 May 16#553
Pretty crappy system really. I phoned up and he said I can sign you up now no problem. Can't decide if I should just go without, without the cashback.
Pac3y
16 May 16#556
It's a shame then, for me it's a little upgrade speed wise, and saves me about £9 a month. Just the faff of it all would have been sweeter with the cashback. :disappointed:
itr786
16 May 16#558
You have to wonder, they aren't even able to deal with people trying to look at the deal online, how competent ate they going to be!?
rugito to itr786
16 May 16#560
Try a different browser I used microsoft Edge (maybe internet explorer would work) also try both south and north england. I had to use north england (in west midlands). If all else fails try a different internet connection maybe on mobile or at a friends house
Etadeu
16 May 16#559
My standard "unlimited" Sky ADSL goes up to about 5Mbps. It's mostly ok for my needs, but live Youtube streams often switch to a lower resolution, presumably because the connection is not fast enough. My question is, would SSE's 38Mbps "Superfast" be any better during periods when it was being throttled?
veedubjai to Etadeu
16 May 16#563
Well, that's poo. Why discriminate Sky customers? Are Sky customers not potential new SSE customers?:disappointed:
shalabhbindlish
16 May 16#561
SSE guys confirmed that for Sky customers they have to call over phone and online not possible.
chickentikkaman
16 May 162#562
anyones quidco still not gone thru yet like mine? ........
Pac3y
16 May 16#564
I'm with Talk Talk and it's the same for me. Phone only.
itr786
16 May 16#565
Says broadband speed of upto 17mb on their website...
Pauladin91
16 May 16#566
Not sure what you mean by try both north and south of england. I literally can't get past the first menu of putting postcode and phone in. Apparently it won't work at all for sky customers.
Tried all browsers and even on my phone. All same issue :disappointed:
chegz60
16 May 16#567
I used IE as Firefox wouldn't work!
chegz60
16 May 16#568
Sky and Talk talk both use LLU and like a Virgin line it won't be recognised as a BT line. If your out of contract and wont to switch now you could maybe try switching to BT or PlusNet instead. At least when that runs out in 12 months you'll have a BT line to switch to whoever is doing best deal and then get cashback!
chegz60
16 May 16#569
Not SSE's fault. Blame BT if anyone for making the process of LLU so complicated!
matthat
16 May 16#570
I'm still waiting !!!
mbugsy18
16 May 16#571
Do I need to cancel my BT broadband and phone before signing up with SSE? Or just sign up for this offer and everything is taken care of with BT?
Crossbow
16 May 16#572
Yes, definitely contact BT first to cancel their package before moving to SSE.
If you are still under contract with BT, you may owe them money to cover the unfinished part of the contract.
naik72
16 May 161#573
looks like a really good deal, i am with virgin and just called them and they confirmed i would have to do this over the phone...the cashback would have made this a no brainier so i am not sure now as my virgin broadband is admittedly very reliable..hmmmmmm
naik72
16 May 16#574
looks like a really good deal, i am with virgin and just called them and they confirmed i would have to do this over the phone...the cashback would have made this a no brainier so i am not sure now as my virgin broadband is admittedly very reliable..hmmmmmm
rajbrinder
16 May 161#575
Quidco has tracked 90£, I ordered yesterday. DOnt know why its not 130£..
Also rang SSE to confirm on the timescales, they advised it would be 3 weeks. When asked about giving BT a notice of month, SSE confirmed that I dont need to cancel with BT and SSE will do all the hard work of cancelling the connection with BT.
lugsy3
16 May 16#576
Usual for quidco to track lower then go up nearer payout time in November lol, be patient.
salop
16 May 16#577
BT are about to hike prices..Opportunity to leave once you receive BT notification!
DGeo
16 May 16#578
Currently my broadband supplier is Talk Talk. This meant that even though I clicked on the SSE UltraFast Fibre link on TopCashBack site with cash back of £136.50, I was unable because of limitations on SSE website to complete this as online transaction. The only way I could take out this new contract was by phone. I feel let down that I will not be able to claim this cash back...and as it was my very first transaction on TopCashBack am from impressed!!!!! Clearly can see the required "click" to SSE on my account dashboard. .and I can provide proof of the contract being taken out. Anyone else had this problem? Did you manage to get the cashback? Seems as non Open Reach customers are being unfairly disadvantaged.
Xiaoda
16 May 16#579
Can't service my postcode (London zone 2). =(
Gazkapop93
16 May 16#580
Is this offer available over the phone as well?
Constantly getting server error messages regardless of what browser or device I use.
robinsonthegateways to Gazkapop93
16 May 16#585
TCB stil not tracked. Submitted clai m anyway with 0000's for reference and note to say SSE have not issued reference number OR account number.
They have submitted my claim to SSE.
dpc1979
16 May 16#581
It takes about 4 weeks as they move your phone line first before doing your BB
deanos
16 May 16#582
Its up to SSE what cashback they offer and how they offer it, not really TCB's fault , SSE's website probably cant do it for some reason
Egoist
16 May 16#583
damn, I can't get cashback... I can get a deal only through the phone :disappointed:
deanos to Egoist
16 May 16#586
Think i will do the same but use my phone number as acc no
coco_cool
16 May 16#584
If you are already out of contract with BT then you do not have to contact them. But if you are still within your contract period, you HAVE to contact BT and quote the price rise notification letter/email you received as reason for you to leave. This will be your official notice to them and that way you will not be penalised for leaving before the expiry of your contract.
Seriously. SSE are poor.
There customer service is a joke also.
veedubjai
16 May 16#588
We all know that BT has a massive monopoly on it's network unless the regulators forces them to completely open up the whole network for competition but I'll doubt this will ever happen. That's BT bread & butter.
If that's the case of no SSE cashback due can't complete online SSE order then I have no alternative but to consider going back to BT for 12 months then go to another ISP when a new cashback offer appears. I'm a Sky user until this July when contract ends so in the market to change ISP. Loyalty doesn't pay.
If it wasn't for the SSE cashback, I wouldn't consider the 18 term since it's too long. Remember the days of 18/24 month mobile phone contracts that took ages to finish? No choice but to call direct to order & miss out the SSE cashback, I will be avoiding this deal. SSE just lost my custom.:disappointed:
jb66
16 May 161#589
If that's fibre speed then why aren't you allowed to leave penalty free?
platterfish to jb66
16 May 16#590
This is my argument - they don't believe me!!! They never receive any of the diagnostics I run... 'apparently'. I'm going round in circles. I do sometimes get 50-60mbps. its not consistent at all. I've given up and I'm going to leave in 6 months. If they didn't take 3 months to set the connection up id be nearly done!!
I had plus net prior, and had not any issues.
Oh an make sure you remove any voicemail from your current provider.. or you'll extend your connection period.
matth5182
16 May 16#591
currently on infinity 2, 76mb however SSE states only superfast (38mb) available, how can that be?
jb66 to matth5182
17 May 161#592
So far signed up Sunday. No word as yet. Not really impressed. Moving from plusnet to sky was seamless with an instant date and an account number as was sky to BT.
I've not got an account number or a date or anyway to show progress
dpc1979
17 May 16#593
Good luck but SSE move over the phone before broadband and you will be left with no BB for upto 2 weeks.
jb66
17 May 16#594
WTF, why is this so backwards?
dpc1979 to jb66
17 May 161#595
I was lucky that i have a Sam Knows Ofcom box so they could not dispute the information
ANYBODY that thinks about joining SSE i would strongly recommend signing upto to this https://www.samknows.com/
YOU WILL KNEED there help to get out ouf your contract
dpc1979
17 May 16#596
Because its a backwards company - They have NO Telecoms experience think theres a quick quid to be made by reselling a product and offer no back support.
I am hoping all those that think this is a good deal and have switched come back after 10-12 weeks to tell us all about there experience and was it worth it
matth5182
17 May 16#597
just rang SSE and got through straight away, must be less busy early on.
For all those getting stuck on hold for ages, get the weQ4U app from the app stores. The call comes out your free minutes and if you are in a queue you can press *9 and the call hangs up. The app then alerts you once connected to an advisor. I've saved hundreds of pounds using this app - best thing ever!
Anyway i solved my problem, because my line can only get up to 60mb at the min, the website will only offer me superfast 38mb not ultrafast 76mb as when it becomes chargeable (after 18 months) they dont want to charge me for a speed i cannot achieve. They said to ring once live and they can increase me to ultrafast. very helpful advisor
matth5182 to matth5182
17 May 16#598
only slight problem with the above is cashback - only 84 for super fast. 136.50 for ultra fast. hasn't tracked yet anyway so will submit an enquiry for the full amount
Egoist
17 May 16#599
is there any chance that Sky could match this deal? my 12 months contract run out this month, so looking for another deal...
chegz60
17 May 161#600
No :laughing:
jb66
17 May 16#601
I'll wait untill I get conformation from them and cancel if they havent moved to the year 2016
tightar5e
17 May 16#602
Signed up yesterday at 7pm, I have a BT landline.
I have a dedicated Win partition for doing TCB, (CCleaner, cleared cookies, no pre-fetching etc) which normally tracks 100% (well last 12 months).
I used Chrome 50 (checked there was no pre-stored data/cookies). Clicking through from TCB I made sure I didn't click the back button, open another Window, but the logical sequence of the Application, from checking whats available, seems to take through several satellite sites, there isn't much of a logical sequence to the Application. Site was a but slow last night but no errors.
Applied/confirmed. But hasn't tracked yet (I'm pretty good at making sure it tracks, will update this if it does).
No way I'm signing up for this without the Cashback, At £13 - You can almost afford to have another line installed if its crap, work around it, but not paying £21, rather use the £136.50 towards a known good supplier. (if you get reasoning there)
Anyone know how before they start to send out the Router, as returning that will incur a cost, want to give it a couple of days to track, but says it tracks within the hour on the stats.
What's the average TCB tracking time people are experiencing?, from application to getting tracked email.
TCB stats also says last payment received was for February 2016, for transactions in January, so that can't be right.
Pauladin91
17 May 16#603
I bit the bullet and rang up and signed up without cashback. I live next to the exchange so doubt it can be that bad... At 21 quid for 76mb broadband, I couldnt find anything better or equal online.
Will update how it goes.
will_0407 to Pauladin91
17 May 16#611
I just got a call back from the sky advisor who i spoke to about cancelling. he offered me £27 a month earlier for 12 months unlimited fibre (only up to 40mb but that's still a big jump for me as I'm currently on 4MB). Called back and offered £22.40, I was mulling it over, then he dropped to £17.40 a month so effectively free unlimited fibre for 12 months, just paying the line rental cost. Given that I can't get the cashback as the SSE website can't detect my landline as being valid, this is the next best offer and I don't even have to wait for cashback- 'should' just be a simple upgrade. Have had no issues with sky so I'm happy staying for another 12 months
ryan2801
17 May 161#604
I'll cancel IF I'm going to be without BB for more than a couple of days. I can't afford that nonsense when working from home.
goldengirl 007
17 May 16#605
Need a bit of advice please can only get the 38 meg from sse with no cashback so it would cost me £378 for the 18 months with plusnet it would cost me £485 for 18 months with possible £30 cash back so the difference for the contracts with cashback would be £77 plusnet dearer they both have terrible reviews on broardband.com and trustpilot infact plusnet comes out worst on trustpilot so now don't have a clue as to which is best to go for any advuce or experience with either or both would be gratefully appreciated thanks
ryan2801
17 May 161#606
I had a torrid time with Plusnet, but then that applies to every ISP I've been with (Virgin by far the worse) My advice is go for the cheapest.
goldengirl 007
17 May 16#607
Thank you for the advice they all seem as bad as each other so probably will be best to go with cheapest with sky at the moment on normal broadband its awful slow drops out a lot too so any fibre will hopefully be faster to me
will_0407
17 May 16#608
Apparently my landline was returning an error on the availability check as I have an MPF line, not a PSDN so I can't sign up using the cashback online, can only do it over the phone. Tempted to bite the bullet as £21 a month for unlimited fibre with phone isn't a bad price. The guy I spoke to said I should get between 53MB-76MB speed. I'm based in Milton Keynes if that helps anyone else!
tightar5e
17 May 16#609
Living next to Exchange is actually now actually the worst place to live!, especially if the line is still directly connected to the Exchange. In a lot of cases now though, lines that were direclty connected to the exchange are routed to a new Street cabinet, that get around the problem of not been able to install FTTC technology directly in the exchange due to interference.
The location of the 'exchange' (or which one you're connected to) isn't so important anymore, its how close you live to the nearest FTTC street cabinet.
Just because an 'exchange' has been upgraded to Fibre, doesn't mean all local loop telephone lines previously connected to that exchange can get FTTC, you need to be within 1KM as the crow flies, of a newly installed FTTC Cabinet, these cabinets generally only cover a subset of the customers previously connected to the exchange, for broadband purposes.
Pauladin91
17 May 16#610
Will have to see then, cheers for the info. Although my current 17mb broadband gets around 15mb constant so hopefully this is equally as good.
BFLEM
17 May 16#612
Wish I had a pound for every time sky promised a customer fibre bb only to find out later the area you live in is not covered and your back to adsl
will_0407 to BFLEM
17 May 16#613
Guess I'll have to wait and see. He did a check while I was on the phone so I assume that should suffice. To be honest, the best I could have gotten from anywhere (including taking into account cashback for BT etc) was £21 a month for fibre from SSE ( the SSE cashback wasn't available for me) so even if this only doubles my speed, I'm paying less than I expected to for a faster service.
BFLEM
17 May 16#614
Best to check yourself, I recently checked and was told I could get fibre at 2mb - 5mb
rtbsghgfh
17 May 16#615
Hi, I know that my local cabinet is at capacity, but I am currently with BT. Does anyone have any experience or knowledge of switching suppliers in this case? Is there potential for me to lose my slot, or will the existing connection just switch over to the new provider? Many thanks!
veedubjai
17 May 16#616
That's quite a good deal without all the cashback hassle will merchant pay or not. I'm beginning to think if they can offer that at lowest best price, wonder how much they are relying on customers not bothering to leave. Suppose it really depends entirely on who you speak.
Judethedude2 to veedubjai
17 May 16#617
Just had fibre installed at my exchange, was going to call BT to try and get a deal to upgrade to infinity from my standard broadband with them. The reviews are so hit and miss with these lot I'm not sure what to do, I do get a solid broadband service atm with BT not sure if the money being saved with SSE is worth it... decisions !!
Pauladin91 to veedubjai
17 May 16#625
I just got a call, my broadband will go live on the 6th June, engineer booked in for then. I signed up yesterday
Egoist
17 May 16#618
thanks, will give them a call.
will_0407
17 May 16#619
That's quite a good deal without all the cashback hassle will merchant pay or not. I'm beginning to think if they can offer that at lowest best price, wonder how much they are relying on customers not bothering to leave. Suppose it really depends entirely on who you speak.[/quote]I asked the guy I spoke to for a direct number to him but he didn't have one and said the deal was basically a there and then offer, and he did say I could call back but wouldn't necessarily be offered the same deal. I managed to negotiate a call back in 10 minutes to run it by the boss (other half).I duly accepted when he called back. I've not had a confirmation email yet but I have no reason (yet) to believe the deal won't be fulfilled.
They were doing this offer for new customers a couple of months ago I think, so it's good to see they still have some intention of keeping hold of customers. For info, I signed up last June and got the £100 credit, half price line rental and free broadband deal. I currently have £1.20 credit left on my account so to date they've not received a penny from me. Can't fault the service.
EDIT: fibre broadband and hub are now showing as part of my package in my sky account so all looks good.
sms12 to will_0407
17 May 16#623
Hi, Comes up a error when trying to check availability online so i called they said they can do it over the phone would any be able to suggest me whats about the TCB? can i still get the cashback ?
nublets2k
17 May 16#620
Openreach stick a cabinet outside the exchange if there are exchange only lines, it's a lot easier than rerouting lines to a street cabinet.
SSE wouldn't be able to sign him up if he wasn't connected to a cabinet.
veedubjai
17 May 16#621
I asked the guy I spoke to for a direct number to him but he didn't have one and said the deal was basically a there and then offer, and he did say I could call back but wouldn't necessarily be offered the same deal. I managed to negotiate a call back in 10 minutes to run it by the boss (other half).I duly accepted when he called back. I've not had a confirmation email yet but I have no reason (yet) to believe the deal won't be fulfilled.
They were doing this offer for new customers a couple of months ago I think, so it's good to see they still have some intention of keeping hold of customers. For info, I signed up last June and got the £100 credit, half price line rental and free broadband deal. I currently have £1.20 credit left on my account so to date they've not received a penny from me. Can't fault the service.[/quote]
Same here, almost a free trial with the cashback.:smiley: Will give Sky a call later & see what we get or I could be looking at BT. Just waiting for BT to release their Summer offers.
happymanuk
17 May 161#622
For those who have signed up recently (over the last week or so) - what transfer dates are you being provided with after sign up ? - Around 2 weeks ?
goldengirl 007
17 May 16#624
No you can't get TCB if done over the phone:(
happymanuk
17 May 16#626
Thanks.
Engineer booked in? - Presumably you are moving from ADSL to FTTC rather than FTTC with another provider ?
PumpyJoe4
17 May 16#627
Completed online application on sunday, got confirmation email. Got another e-mail yesterday from them asking me to call them, when I called some problem with the application, so had to re-order over the phone, which almost certainly means I'll lose the cashback, pretty annoying.
Still a better deal than I am on though.
Pauladin91
17 May 16#628
yeah moving from adsl.
benish7 to Pauladin91
17 May 16#630
So many terrible reviews of SSE broadband around on the Internet. Really how can anyone seriously consider this deal?!
No1_Dave
17 May 16#629
Been with BT since fibre arrived in my area 3 or 4 years ago, and the service has been surprisingly stable(after reading all the horror stories), in that time I think I only had 1 weekend where I lost internet due to some fault at the cabinet.
But with BT price hike coming in July, only half way through my "special promo price" contract, currently around £27/month(BB+line rental), I think the line rental price might go up, but the promo BB prices should stay? should be able to get out the BT contract legitimately due to the price rise. I know BT is raising Infinity 1 to 52mb which is pretty much the max my line can support, but this SSE deal is really tempting, but if including cashback it really makes the deal unbeatable.
But I do download alot, especially using torrents, I actually took time and read all the pages of this deal, and there seems to be confirmation SSE/Daisy communication do traffic management/shaping/trottling, some people said it's really bad, others said not too bad, others said use a VPN and get around the trottling, currently not using VPN but with all the money saved using this deal I think it's worth it buying a VPN to get around the trottling during peak hours. Anybody have SSE currently using VPN to successfully get around the throttling especially during peak hours?
Also anybody who signed up recently and received the SSE supplied router (made by Technicolor I think?), is it a combo modem+wireless router? currently using a BT openreach modem(which was installed when I first got fibre 3 or 4 years ago) + a self-bought Asus RT-AC87U router, does SSE allow people to use their own routers?
dpc1979
17 May 162#631
because people go for cheap. Buy cheap buy twice is what ive always been told. This is not a deal in anyway and that is from personal experience from being a BT FTTC customer for 4 years then switched to SSE and left within 3 months back to BT because of the awful service/product.
This is what you can expect from SSE
goldengirl 007
17 May 16#632
I rang Sky no joy all they would offer me is 38mbs and line rental £27.40 so didn't take them up on it
chegz60
17 May 161#633
Alright mate we get the point you personally don't like SSE. I personally aint a fan of BT but don't keep banging on about it. Now let us all make our own decisions. :laughing:
jb66 to chegz60
17 May 16#634
was it easy to get out of contract?
dpc1979
17 May 16#635
It was easy for me i had prove that the speed was not what i was sold, They sent a open reach engineer out who confirmed there is nothing wrong and its a problem with Daisy's throughput and he gets this sort of call out all the time.
Have a read of the new ofcom rules that ISP have to supply a speed range when signing up and a min speed - This was also my get out of jail card aswell as having a SamKnows ofcom box to have the results.
But I had to make a formal complaint which they then have the right to try and fix the problem which they could'nt even after openreach came out and said there was no issue with the line or equipment.
SSE wanted to "See how it goes" i said no and asked for a deadlock letter so i could take it to the Ombudsman who then charge SSE over £500 just for receiving a complaint OR i said cancel my contract with no penalty fees and i will drop my complaint. They stood down. Although they did try and say a few weeks later that I have to pay the remainder of my contract until i emailed them a copy of the phone call recording.
dpc1979
17 May 16#636
Not the biggest fan of BT either for customer service - I hate foreign call centers , although BT have promised to move all these back to the uk. But their product is the best ive had.
But SSE is one of the worst experience.I have had in my life with customer service.
pello02
17 May 16#637
I ordered Sunday morning and still nothing tracked in my TCB... received a "thanks for choosing SSE" email this afternoon. Haven't heard anything else. TCB say wait at least 7 days before contacting them regarding an order not tracking... not keen to wait that long mind you!
jb66
17 May 16#638
You will have to wait untill you get an account number, then you can claim
pello02
17 May 16#639
Will keep an eye out. Thank you
gaurjai
17 May 16#640
I ordered on Friday 13th, received confirmation and one mail today but no date yet. Today's Mail said I should receive welcome pack etc in couple of days. Think I should give them a call to at least get an idea of activation date.
MagicGS to gaurjai
17 May 16#641
Ok years ago I moved from pipex who were amazing to pipex home call and was the worst decision ever. Internet non existence. Wouldn't let me cancel. It was a phones4u outfit but got sucked in by the pipex name. Anyone ended up paying for a new bt line and joined be/o2 and happy days! I've experience a really bad performing isp even though syncing at 15mbs years ago and obv seen how frustrating it can be to be locked it and only saving penny's over a month. Would you say your new supplier is a lot better even though it's still a fttc service from BT cabinet. I'm with Virgin and I have no issues. I'm hoping to get the package for £34 but just wanna confirm how bad it is. Also is that your Sam knows monitor posted?
goldengirl 007 to gaurjai
17 May 161#652
Think you have made my mind up I will take a punt on it thanks
chegz60
17 May 16#642
You really basing your decision on one persons experience, are you serious?
happymanuk
17 May 16#643
What are people finding is the best way to increase the chance of this tracking successfully for cashback ?
Quidco or Topcashback ?
IE, Edge, Chrome, Firefox ?
Any other ideas ?? - I'm about to place my order.
Thanks in advance
nige182 to happymanuk
18 May 16#678
Thanks for this, I was planning on going for this if it is still available or similar when my contract runs out in July. I assumed the first part as last time I had fibre they sent out an engineer with the modem to plug it in, the router was self-install, but I actually do want my socket relocated further along the wall by about five feet so handy to know they'll do that for free while here if I change.
deanos
17 May 161#644
don't think its tracking whatever you use, i use a standalone browser and cleared all cookies etc and not tracked so put in a claim
psychomech to deanos
17 May 162#650
I'm live with SSE after posting THIS DEAL. I've been pretty satisfied with the service for browsing, gaming and netflix/amazon prime etc. The service is sometimes heavily throttled if torrenting, but sometimes not at all, I assume it depends on total traffic. The use of a cheap VPN seems to completely bypass any throttling, allowing torrents at your max connection speed. Never had to deal with the customer services since the install though, so can't comment.
happymanuk
17 May 16#645
Some people had mentioned earlier that they had been successful with their tracking via Quidco ?
MagicGS
17 May 16#646
Yeah If im paying £21 over 18 months for a potential shocking service. As I say I thought the days of traffic management on home broadband had done but getting a lot of horrow stories on the wholesale daisy communications provider. If I sync at 65 I want 65 all the time. That's why I've been used to over the last 6 years.
happymanuk
17 May 161#647
I'm now getting the following error when trying to signup !
Is this a common error, as I haven't seen it mentioned before. I do have a BT line.
"There has been a problem with the server. Please try again later."
nublets2k to happymanuk
17 May 16#648
To be fair it's not just one person. There are plenty of people in this thread are saying SSE is slow. There are people saying it's fine too, but not as many. His choice if he doesn't fancy it, I don't blame him.
goldengirl 007
17 May 16#649
Are u live with sse then and u think its great
deanos
17 May 16#651
How long to get connected from ordering psycho
psychomech
17 May 161#653
It took nearly 4 weeks for me, but this was a year ago when they were just starting out, so I can't comment how long it would take now. I didn't have fibre either, so required an openreach install visit. I got both the white openreach modem and SSE's TG799vn v2 router, but the TG799vn v2 has a modem built in, so I use that by itself.
HTH.
Joshm74
18 May 16#654
To the users who are already on the fibre plan with SSE, how much downtime did you experience when switching over to them? I am with Plusnet currently and if it's going to be up to a week of no service during the switch-over then I will probably give it a miss.
platterfish
18 May 16#655
If people are worried it may be best to hold out a short while, and read this thread in a few weeks, when people start to experience issues. It maybe SSE have upped there game since the last offer.
No1_Dave
18 May 16#656
thanks for the confirmation on this, throttling on torrents is a big issue, but if VPN can bypass that then this makes this deal even more appealing.
also thanks for the point on the modem & router, do you know if I can use openreach modem + my own wireless router?
Also anybody in the same boat wanting to leave BT after receiving the price rise email, how much time do you get for notifying them to leave? and after giving the notice to leave, how long do they give you time to move to a new ISP? just don't know how long will BT continue to provide the service, if it takes SSE 3 or 4 weeks to take over, will I be without internet?
nublets2k
18 May 16#657
If your router has an ethernet wan port then it'll work with the Openreach modem.
If it doesn't, ie has a built in modem and no ethernet wan then it won't work, unless it either has a VDSL modem, or it supports Openwrt.
benish7
18 May 16#658
bemaniac when did you order and how long did it take to set up?
neas1983
18 May 16#659
Which vpn is good for being around torrent throttling. I do to 100 Kb sec in evening from 8 mb per sec
mbugsy18
18 May 161#660
@pyschomech
Where are you based?
@No_1Dave I think it's 30 days from the date of the letter. But I could be wrong. I am in the same boat but will call them up today based on pyshcomech's post.
robinsonthegateways
18 May 162#661
Placed my order on 9th May via Topcashback after carefully clearing browsing and Cookies etc. Still not tracked. Lodged a claim showing 000's as an account number and noting that SSE have NOT issued an account number. Also advised Topcashback that a number of people had similar issues with the cashback not tracking. Topcashback have said there isn't an issue with the link as others have tracked without any problem.
I received my letter, still no account number. However, I have had confirmation from BT that our services are being moved over on 31st May. This being the date SSE have provided them with. Three (3) weeks from sign up, for those that are waiting for installation dates/details.
My cashback claim has been submitted to SSE will update it with account reference when I get one.
BT advised my BT Sports would continue but would be charged at £21.99 a month. Rang BT and spent ages with a guy offering me a reduction in my BT Infinity download to 25GB to reduce the monthly cost. He suggested taking the HD off the Sport package and reducing the cost of BT Sport. He was quite pushy. Explained I had given notice to cancel ALL services and eventually he cancelled the BT sport. He then sent me an email saying they would charge me for cancelling before the end of my contract.
Rang again as notice to cancel BT sport was given at the same time as the rest of the services and cancellation agreed without penalty on 9th May.
Finally agreed to remove early cancellation charges.
deanos
18 May 16#662
SSE told me its a 2 week cooling off period, then they book you in for a switch in week 3 onwards
psychomech
18 May 16#663
I'm Up North near Newcastle.
ryan2801 to psychomech
18 May 16#666
Mine tracked with TCB in 20 minutes.
jb66 to psychomech
18 May 16#681
I hope I get a choice, dont want an engineer changing things in my house ive done myself
Pauladin91
18 May 16#664
I've had notification that my sky broadband ends on the 6th June and also from SSE to say there's will start on the same date. Fingers crossed it works like that.
tightar5e to Pauladin91
18 May 161#665
Cashback didn't track.
I've cancelled instead via [email protected]. I had an ebay transaction confirmed this morning done at the same time via TCB, done after SSE, which has tracked fine. Probably not sensible signing up at peak time 7pm (website was very slow at that time,maybe tracking couldn't keep up)
I don't blame Topcashback (have 100% tracking record last year, bar this), I blame myself (silly time to order) and the SSE ordering website, it was slow and flakey at best, at 7pm, though i had no errors (as some have reported). There are several methods to ordering, via quote or by manually selecting one of 4 broadband tariffs.
I manually selected the tariff, maybe the reason it didn't track. During the ordering process it moves between several satellite websites (you sort of wonder how its been tracked). Didn't open another Window, didn't use back button. didn't linger, knew what I was ordering, ordered and completed.
Hindsight says I should have ordered early morning maybe, when the site would be less busy.
Why cancel?
I just thought if the broadband is as flakey as SSE's website/cashback tracking, I'll give it a miss, also my current home provider (none of the big boys) is excellent & stable, just pricey, I can live with the price, just not without BB. Might look at SSE again in the future, but without the cashback, I'll stick with what I have which is a nice simple rolling monthly contract, free to leave at any time.
dizzer
18 May 16#667
I ordered last week and just got email saying engineer is coming on 31 May and that is by transfer date
maui
18 May 16#668
Hmm interesting - as when I spoke to the BT call centre on Sunday they said that my TV packages would cease along with the broadband and there would be no there charges.
Joshm74
18 May 16#669
Hi Psychomech, did you experience any Internet downtime during the switchover from your current provider?
happymanuk
18 May 16#670
Presumably you are moving from ADSL to warrant an engineer visit?
psychomech
18 May 161#671
My old supplier went off at midnight and the openreach guy didn't come until noon, but that's it.
dizzer to psychomech
18 May 16#672
Yes
msu_nav
18 May 16#673
I did say I wasn't ordering, but it was too good of a deal to turn down.
Plus talktalk lost my details and don't want to even try to compete with the SSE offer.
Engineer comes out on the 27th for me.
Lodged a claim with TCB, but had to order via phone so will see what they say (no acc number as of yet)
benish7
18 May 16#674
I've just spoke to someone as SSE that says an engineer is required to visit my property. Sky and BT have both said the engineer is only needed at the cabinet to switch Adsl over to fibre. Anyone know who's correct?!
preecey
18 May 16#675
As someone has said previously, the installation type with SSE is a full managed install with Openreach, so an engineer visit is necessary. However if you want your phone socket relocated, you can ask for this with no extra charges.
deanos
18 May 16#676
Just called, got connection date 30th May and they gave me my account number, worth calling if you have had the 1st letter
* Just released that's a bank holiday, do they work bank holidays
jb66
18 May 16#677
IS it an engineer install or self install?
nige182
18 May 16#679
When I went to PlusNet fibre, they sent an engineer out to test the line had moved over correctly and to install the BT modem, the engineer carried this with him. The PlusNet router (the same one as SSE send) was sent out by post to arrive a couple of days before the engineer and that was self-install.
deanos
18 May 16#680
She said engineer visit and told them i already had fibre and she seemed to think i don't need one if that was the case
Joshm74
18 May 16#682
Thanks. I was worried that there would be extended (i.e. several days) downtime, as they appear to move the phone line a week or so before the broadband.
nublets2k
18 May 16#683
Do you have a VDSL master socket?
Geemac
18 May 16#684
Top Cashback is
£130 for new customer SSE Ultrafast Fibre Broadband and Talk Anytime 78Mb
£80 for new customer SSE Superfast Fibre Broadband and Talk Anytime 38Mb
Both @ £21.00 a Month
When I check my line I get:
Fibre broadband is also available on your line and our estimate of your fibre broadband line speed is between 13 Mbps and 35 MbpsΔ
I then get the option to sign up for SSE Superfast Fibre Broadband + Talk Anytime. NOT Ultrafast
Does this mean I will only qualify for the £80 cashback rate?
tightar5e
18 May 16#685
Yes.
Geemac to tightar5e
18 May 16#686
OK thanks, Not going to bother as I won’t be saving much over my current Plusnet deal.
tightar5e
18 May 161#687
BT do offer an 'hidden' free upgrade to 52Mbps, if you are on BTInfinity (upto 38Mbps). Its only really useful for people who's line is capable of 52Mbps, but can't get any higher and are restricted to 38Mbps. I say 'free', I think you have to extend your contract. http://www.thinkbroadband.com/news/7397-bt-infinity-1-to-now-offer-up-to-52-mbps-speeds.html
This should apply to BTWholesale in the future, so SSE is likely to offer 55/10 Service (maybe), or probably 50/10 they will call it, at some point. Maybe worth asking Plus.net (part of BTGroup) about this, as the estimates are conservative, so you might just be at the Cap (38Mbps), given the estimate.
Geemac
18 May 16#688
Thanks I’m on 26Mps down and 6Mps up at the moment best I can get keeping the line stable. This includes unlimited downloads no throttling. Thinking to move to Virgin cable sometime in the future for faster speeds.
jb66
18 May 16#689
yes.. but i disabled the socket as it enters the house and fitted it into the loft ;/
deanos
18 May 16#690
just had an email from BT saying im leaving them on 6th June, been told 30th may from sse, someone is wrong
gaurjai
18 May 161#691
I called BT to cancel the service, my 1 year contract is ending on 1st June. Was told that there will be £31 charge to cancel as an engineer need to come to exchange to disconnect the service. Anyone else had the same response??
deanos
18 May 16#692
Yes that's right if you cancel, no charge if you switch
Hi deanos have you had tcb track
I ordered the same time but no tracking
only got paper work yesterday and bt say 02/06/16 change over but ONLY phone line ?@?
MadonnaProject
18 May 16#695
Nice.
deanos
18 May 16#696
No not tracked have put in a claim
lju
19 May 16#697
Transfer date of 31/05/2016. Email from BT over night confirming date and no charges for cancellation.
mbugsy18
19 May 16#698
So was all this done by SSE or did you call BT about switching?
tightar5e
19 May 16#699
The correct term to use when you're phoning to give notice that you are transferring / 'migrating' your Broadband to another supplier. Don't use the word 'Cancel'. Under new rules you don't have to give notice to your previous supplier, but it helps, as it makes you aware of any contractual fees you may still have to pay, if you migrate. (other news, TCB still not tracked).
ika
19 May 16#700
I tried to sign the up for this but the website said to call customer service. They said because I have virgin at the moment I have to sigh up on the phone rather than website. Is it still possible to get TCB £136 and if it is can someone please advise how. Thanks
happymanuk
19 May 16#701
Online orders only
Etadeu to happymanuk
19 May 16#704
I'm in the Sky boat as well, so it looks like being another year of standard ADSL. I've just signed up to switch to Plusnet - £186.87 for a year (ADSL broadband and line rental) with £110 cashback from Quidco.
tightar5e
19 May 16#702
Might help if you state:
Browser Used & Version No? OS Used? Time of Day? Cleared Cookies? Whether you had visited website (never or before). Did you use the quote method, or manual selection of the 1 of 4 products. Post a screen shot of the confirmation email of tracking?
Telling everyone it tracked (without explaining the method used), doesn't really help anyone.
Yep, Cashback isn't guaranteed, but this is £136.50 Cashback, it would be silly to ignore it on a technicality.
Given the timing of your post, having a pretty good (100% last year, bar this) tracking record with TCB - I'm sceptical, convince me.
LondonLass to tightar5e
19 May 16#706
I'm paying over £70 a month with Virgin just now for the same speed of internet and without any time calls, so looks like I will save over £50 a month by moving to this. We seem to only watch the freeview channels these days, so don't think there is much to lose there that we can't get back via netflix or lovefilm.
deanos to tightar5e
19 May 16#709
got a engineer visit booked, seems very odd they are booking an engineer i already have fibre, didn't get a visit when i went from TT to BT
ika
19 May 16#703
Ok. Thanks. Shame. Still better deal than most
lju
19 May 16#705
All done by SSE.
lugsy3
19 May 161#707
I use IE or Edge to buy anything online via TCB or Quidco only due to the fact I use Firefox or Chrome 99% of the time and I have adblock plus added which will affect tracking via the cashback sites. I only learnt this the hard way with putting in claims etc. I ordered on Sunday via Quidco as I prefer them and it tracked within 2 hours at £90 and says "Purchases from this retailer may initially track lower than expected. Don't worry, the cashback amount will be updated before it's confirmed."
The above is just to give some advice if you intend to order and do not click off the page, back etc, just start again.
Gollywood to lugsy3
20 May 16#743
That's a lot of Blu Movies!!
chickentikkaman
19 May 16#708
My quidco still hasnt tracked yet (4 days) :disappointed:
Do I submit a claim? with 0's as account number? Or do I wait til I get a proper account number?
lugsy3 to chickentikkaman
19 May 161#711
I would wait for the account number, I think you have to wait a few days before claiming anyway but we should start getting the info pack through the post with account number etc or alternatively phone them and ask about your account number.
gaurjai
19 May 16#710
I called SSE customer service today since I haven't received any account number yet, I ordered last week. Was explained I am in cool-off period currently. But anyway I had fantastic customer care experience, call connected within a min and advisor was really cheerful and helpful. Explained all the bits. It was by far best experience I had with any customer service. Compared to BT where I always have to wait for 20-30 min in queue and with their stupid voice command IVR. I am glad I am leaving BT now.
tightar5e
19 May 16#712
What time roughly did you order?
Topcashback have just launched a new Cashback Notifier, which only works on Firefox, Chrome and Safari. So I don't believe TCB are optimised for IE or Edge (niche at best, at the mo)
I used Chrome for every TCB transaction last year, all tracked , except SSE. (even made a second transaction after SSE application, through TCB at the same time - ebay - which has tracked, so its not my setup, 'as such' -no Ad-block/do not track etc - obviously)
Prefer the sites that keep the TCB logo on the page, to show you came via TCB, while applying.
peterdarlison
19 May 161#713
Well I signed up online through TCB, It didn't give me an option of ultra-fast so i took super-fast thinking thats all i can get.
Then today i found out i can get 76mb speed where i live !!!!!!
What is it with SSE??
So i tried again to sign up with ultra-fast and it would let me book it now had i carried on.
So with TCB not tracking for 3 days I rang (took 26 minutes to get through ) and cancelled.
Guy @ SSE asked why and i said your website as appalling, you dont track cashback with TCB and you dont know what your offering and it takes 26 minutes to get through.
I think this about says it all, if they cant get the basics right then the rest will probably be the same. Im staying where I am. Im all for a bargain but maybe this isn't such a good deal guys (gut reaction)
But I wish all of you the best that have taken this.
tightar5e
19 May 161#714
Agree. You can check what is available for a line (and speeds) through BTWholesale (includes FTTC info): https://www.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker
Hope that helps, if your expected speed is below/around 38Mbps, it will only offer the lower speed (which is across the board, all Retail providers)
CapFTP
19 May 16#715
Hello all
I'm surfing among the different broadband offers. I'll move from Italy to UK in a couple of weeks and my apartment is reached by fibre (or very slow broadband...so i'll go for the fibre !!!))
SSE offer really looks the best one considering speed, price, international call....
I've read different comment, mostly I'd like to understand if the line is good, reliable, etc.
I'll use that for skype, torrent, FTP transfer to/from a NAS located in Italy and Infinity/sky (through PC/tablet)
Thanks !!
databar to CapFTP
19 May 16#716
How have you put in claim as no order number
did you ring up c/s
Thanks
platterfish
19 May 16#717
They won't come to your home. don't book a day off. this is the first fail you will see from SSE...
The engineer will go to the cabinet. I waited in... to no avail. I did complain and get a month free, so maybe play it.
chickentikkaman to platterfish
20 May 16#718
Hi Platterfish, how did you complain? did you ring them? have they got a webchat service?
deanos
20 May 16#719
Yes ring them up, it also shows in you account online as well after a few days
STUCK247
20 May 161#720
Hi,im interested in the deal but i dont know how fibre is installed becasue ive never had it,do they use your existing phone line/mast or do they run a cable along the ground,in other words will i end up with an ugly cable dumped on top of my drive? weve just had the drive done and the missus would go mental if we end up with a cable dumped on top of it ,thanks in advance
maui
20 May 16#721
If you have a BT telephone socket in your house, it will use that. If not, BT will need to run that from the street to your nominated place unless there is one hiding on your premises somewhere. To switch to fibre they move some cables in the green box down the road from you.
STUCK247
20 May 16#722
me again,im with plusnet,its a normal landline and my broadband is through the phone line by plusnet aswell,(it isnt fibre)can they use that then?nothing else for them to install? thanks again
This will give you the services your line can support
STUCK247
20 May 16#724
Hi Timber,thanks for the linl,am i right in thinking that vdsl is clessed as fibre? cheers in advance
maui
20 May 16#725
Yep - fibre comes through the same wires as your telephone with SSE. It's only Virgin that is different in that respect. And yes VDSL is fibre broadband.
maui to maui
20 May 16#726
To clarify a little further, most cases in the UK, fibre broadband is not strictly fibre to your home, but to a cabinet (FTTC) fibre to the cabinet usually on your street. From there it uses the same old copper lines to your home that you have always had.
STUCK247
20 May 161#727
thanks maui and Timber youve been a great help,i didnt wonna sign up and end up with cables all over the drive afta finnaly getting it sorted,the front had been a mess for years ,i will seriously consider this then,unless i can get plusnet to price match,thanks again
Palwan
20 May 16#728
I wonder TCB has tracked for someone (except the person who said tracked in 20 mins), it's over a week for me and nothing!!!!
FearTheBassPlayer
20 May 16#729
TCB not tracked on 2 orders for me :disappointed:
gaurjai
20 May 16#730
It tracked for me within 5 min of order. I used Chrome and did not clear out any cookies etc.
tightar5e
20 May 16#731
Given the insults (removed by HUKD) I got when I asked about what browser/methods/time of day they ordered to get it to track in 20mins (i.e. convince me), they just threw back insults, rather than been helpful, which was a bit of a giveaway (but maybe they did you never know).
Never tracked for me (I have a pretty full proof tracking method normally too). Cancelled, once I got the email about the welcome pack been sent. You need to cancel before they send out the Router, otherwise you will incur costs (though I think this is a bit later)
I just didn't want to go down the claim missing cashback route, too much to lose out on if unsuccessful (though TCB are pretty good in this regard)
tightar5e
20 May 161#732
Did you use the quote route straight away, or select the broadband manually from the 4 options? What time of day? Have you accepted the Google Privacy Checkup?, reason I ask, I think Google Analytics might be disabled if you don't first accept this (a recent change in European Legislation). Just trying to make sure my tracking always works. i.e. if you have completely clear cookies, no Google tracking, which has changed from opt out, to opt in.
Palwan to tightar5e
20 May 16#735
Have you order it second time around and if so how it went?
gaurjai
20 May 161#733
I selected the broadband manually from the 4 options, went for the ultrafast one and completed the order. Time was 15:17. I don't remember accepting Google Privacy Checkup, I don't even what that it ;-)
Hope it helps.
You are not alone, I took the order out yesterday, still no TCB!
ryan2801
20 May 161#736
Haven't received any paperwork yet, so decided to ring for an update. Got through in under 2 minutes and I have to say that their customer service is absolutely superb, via phone anyway.
So far, a big thumbs up from me.
exdido
20 May 16#737
received my router yesterday, it is TG589vac
lugsy3
20 May 16#738
Can I ask what they said as I haven't had any paperwork yet.
ryan2801 to lugsy3
20 May 161#739
The paperwork was sent out yesterday and I should get it tomorrow or Monday. There is also a 14 day cooling down period before I'll receive a date regarding activation.
FearTheBassPlayer
20 May 16#741
I've done one order on a brand new installation of Firefox and another in Chrome never had issues before and a Tesco order I made thing Firefox tracked the same day so it's definitely the link with an issue not the browser
deanos to FearTheBassPlayer
20 May 16#742
Router has arrived, its a Technicolor TG589vac , quite a large beast
coco_cool
20 May 16#744
When did you place your order? Do you know if the router has a built in modem,i.e. do you need to attach it to a BT Openreach modem or can it be used on its own?
dpc1979
20 May 16#745
Its no beast more of a pig with make up on.
During my 3 month spell i binned it after a few days and went back to my Azuz RT66
Hi can u use a vpn service with the router( TG589vac) cheers in advance
chegz60
20 May 16#748
Have you tried checking your (tcb) my recent transactions in 'My Dashboard' to see if SSE is there?
tightar5e to chegz60
20 May 161#753
Doesn't make sense, if you received Payments from this merchant during February 2016, for transactions in January 2016, implies that SSE pay the cashback over, in a month. Therefore if correct, it should read we last received Payments from this merchant in during April 2016, for transactions in March 2016 (Given its now May 2016), unless they receive payments quarterly (based on the previous month). Doesn't matter is a small detail.
robinsonthegateways
20 May 16#749
I submitted a claim for my order placed 9th May. I also submitted a Customer care ticket and said there was/is a problem with the link. TCB tell me there isn't as other people have successfully tracked their transactions. I have alerted them to the numerous people on this post that have problems with their cashback. They still say there isn't a problem with the link and to wait for the missing cashback claim to progress which could be ages.
tightar5e
20 May 16#750
TCB CS said the same to me. The Statistics on the SSE page aren't correct either. 'We last received a payment from this merchant during February 2016, for transactions in January 2016' (which can't be right). I see it more as an issue with SSE, as not had single other problem with TCB, in the last year.
merrycherry
20 May 16#751
Cancelled my Virgin contract, told them about this deal, 2 days later was called by retentions who matched SSE price. I would rather have Virgin's reliability anyway. Thanks for competing SSE.
deanos
20 May 16#752
Yes it i right, for transactions made in January 2016 they have been paid in February 2016
deanos
20 May 161#754
It's not just broadband, will be all sse cashbacks some must payout faster
REDBULL2K7
21 May 16#755
Anyone no what the upoad speeds are with this deal as cant see it mentioned any where ?
thanks
bullet9t9
21 May 16#756
I read somewhere that it's 20mb
jb66
21 May 16#757
Signed up last sunday, still no word
carltonbp
21 May 16#758
Thinking of signing up my Dad and myself. Or there's the fibre sky offer. The only reason sky is the favourite is that it's not traffic managed. I've tried to find out what SSE consider fair usage and what their throttling policy is with no success. I currently use about 50-60gb max a month my Dad will be even less. Anyone have any idea?
Also neither of use will be entitled to cashback.
happymanuk
21 May 16#759
I don't know that they class as high usage, but 50-60GB is certainly not high. I would probably say low to average usage.
exdido
21 May 16#760
I'm would be suprised if any of these companies did not have some kinda traffic management in place. There is no way they can support all unlimited traffic. They might not choose to tell you about it.
flyfishermedic
21 May 16#761
Can I ask how long Quidco is taking to track?? I never usually have issues with Quidco but ordered on Thursday using my usual method (Firefox with recent History cleared) , and still have not had anything. Was going to lodge a claim but I see it takes 45 days. Do I cancel and re-order I wonder?? Thanks.
lugsy3 to flyfishermedic
21 May 16#762
Mine only took couple of hours checked activity and it was on there.
The more I look into it the less keen I am. Daisy seems to be the fag ends of BT?
carltonbp to carltonbp
21 May 16#766
I know that and it's not the overall reviews it's the specifics about speed/traffic management and throttling. As SSE are reluctant to give specifics this is the best I've been able to find and it echo's what else is said about Daisy.
Pauladin91
21 May 165#764
Threads like this mean nothing tbh. You can find the same rubbish reviews for every ISP out there. I've been with Talktalk and sky prior to this and they were both brilliant. Yet you'll find loads slating online. People only give reviews when it's bad.
dt_matthews
21 May 16#765
exactly
chickentikkaman
21 May 16#767
Regarding routers, the Technicolor TG582n OR the Technicolor TG589vac, which ones better?
and don't say 'there's only one way to find out!' :laughing:
jb66
21 May 16#768
AC wifi is better than N
chickentikkaman
21 May 16#769
Just another thought, the TG589vac is only 5ghz so older/simpler devices wont be able to connect?
Under wireless specification it clearly says
•2.4 GHz (2x2) IEEE 802.11n AP
•5.0 GHz (3x3) IEEE 802.11ac AP
chickentikkaman
21 May 16#772
good :stuck_out_tongue: good :stuck_out_tongue:
lugsy3
22 May 16#773
If i don't get the speed i was told i could get then i will contact offcom etc and make a fuss as it seems from the link above they let you leave fee free if you complain enough. I suggest you screenshot the estimated speed as i have to add weight to any complaints.
Going to give them chance obviously and i am sure there are happy customers who you never hear from only disgruntled ones.
MadonnaProject
22 May 16#774
Finally found the deal guys but when you get to a stage where it asks to put in your postcode and phone to check availibility I just get server failure and it cannot proceed any further. Any help?
nige182
22 May 16#775
Are you with BT or another provider (eg. Sky, PlusNet, TalkTalk)? Their website only works for those on BT, anyone else has to phone them.
platterfish
22 May 16#776
might be easier to leave at this stage.
I did give up complaining however I may start again.
ec9wrr
22 May 16#777
Worked for me last week and I'm on EE.
lugsy3
22 May 16#778
Hmmm shocking that , thanks for that but going to give them a try.
tightar5e
22 May 161#779
What was the best you've had on that line, what are BTWholesale specifications for your line using https://www.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker (obviously leave out any personal info)
Are you directly connected to the router by cable or is that speedtest over Wifi? (in fairness its still shocking either way, you'd think though the upload at least wouldn't be as affected as that)
Does the broadband kick out when you get a phone call through?
That looks more like high resistance in the local loop, any crackles heard on the line.
I had similar where one of the copper cores was broken (but touching within the cable) just past the BT Socket going through the Window sill to the outside, line tested perfectly, but wiggle the cable and the crackle came and went. Difficult to solve.
Not saying its not Daisy Communications, just looks like a high resistance line, because both download and upload affected.
dpc1979
22 May 16#780
Also take note that not all speed tests are the same and some will give false results as ISP's will not throttle them.
I used a SamKnows ofcom box and set up http://testmy.net/ from my server to run test over a 72hr period every hour
jb66
23 May 16#781
Still not heard anything. Going to call them I think
jb66
23 May 16#782
Just decided to cancel. I'd rather pay more and get a proper provider to give me broadband. They say they won't place the actual order until 14 days after I sign up which is no use to me as BT only give me 14 days to transfer penalty free.
Good luck guys but for me it's worth spending more for peace of mind
ryan2801
23 May 16#783
Then BT are talking rubbish. It's 30 days for a transfer, penalty free.
jb66
23 May 16#784
To ensure you can leave penalty-free, you must let BT know you're leaving within 30 days of it giving you official notification of the price rises (which should arrive in the form of a letter). If you want to switch to another provider, you'll then have a 14-day notice period. If you just want to leave without switching to a new provider, your notice period will be 30 days.
horatiog
23 May 16#785
HI. I went for this deal on 15th May. Got an acknowledgement email on 16th and my TCB tracked the same day for the full £131. (Via Chrome - no special precursors; just clicked through from TCB SSE page and selected Ultrafast & Anytime Calls.) However, I have heard nothing else since by email or post. Is that normal?
dizzer
23 May 161#786
Mine was 8 days. First email, then letter a couple of days later and router came day after that. I think it depends on how long it takes them to arrange engineer visit.
bullet9t9
23 May 16#787
Can someone confirm what speeds there getting right now
My router arrived today. But engineer coming on the 7th.
I'm currently on 40mb with sky. And get like 38mb
Hopefully I get atleast 70mb with SSE
happymanuk
23 May 16#788
If you are already on a FTTC service with Sky, why is an engineer visit required?
bullet9t9
23 May 16#789
Broadband Support Team* Just a reminder that an appointment has been booked for an Openreach engineer to attend your property on the 07/06/2016, anytime between 8AM-1PM. If this time is not convenient and you wish to book another time please call us on 0345 070 7381. Thank you
SSE Broadband Support.
Dear .....
I am happy to confirm that an OpenReach engineer has been booked to attend your property on 07/06/2016 during the timeslot of 8am and 1pm to install your SSE Ultrafast Fibre BB.
Many thanks for choosing Southern Electric.
First text was sent on Thursday and the second one was Saturday.
deanos
23 May 16#790
I have an engineer too and already have fibre, but the leaflet in the router says if you already have fibre modem a visit isn't required, the routers supplied already have a modem so not sure what they mean
gaurjai
23 May 16#791
Really? That's nice.
I ordered on 13th May and I called them last week as nothing came through post. Was told that I am in 2 weeks of cool-off period so my order will start moving from 27th onwards.
Was also told that this is the standard process of 14 days cool-off period and can't be moved faster. So surprising your order progressed in 8 days :-)
jb66
23 May 16#792
was told this also, alarm bells ringing that they wont start untill cooling period is over
dizzer
23 May 16#793
I ordered 7 May, engineer is coming on 31 May. My quidco tracked straight away as well, so I guess I'm one of the lucky ones. This is the text of the two emails you get after you order:
Thanks for choosing SSE as your phone and broadband provider. We are working hard to prepare your order and very soon you’ll be enjoying the benefits of your new services in your home.
What Happens Next?
Over the next couple of days you will receive your welcome pack. This will confirm the details you have given us for your order, including a comprehensive product and prices information document and general T&Cs.
We'll keep you informed about the progress of your order by email. If we need any other information from you we will be in touch.
Yours sincerely,
Great news! Your broadband with SSE is due to start on 31/05/16.
An Openreach engineer will be visiting your home on this date in the afternoon, between 13:00 and 18:00 to get everything up and running for you to begin using our services.
The engineer will replace your phone socket in your home with a fibre compatible one and complete some work at the street cabinet to connect the service. Overall the installation could take up to two hours.
In the meantime you will receive your new SSE router. Please keep this in a safe place and ensure this is given to our Openreach engineer on the day so he can set everything up for you.
If you want to change your installation date or have any other questions give us a call on 0345 678 0051 – we’re always happy to help. Lines are open from 8am to 8pm Monday to Friday and from 8am to 2pm on Saturday.
ryan2801
23 May 16#794
How odd, BT gave me 30 days to transfer to a new provider. I received confirmation of this via text too.
ryan2801
23 May 16#795
Which date did you receive the 2nd e-mail? Still waiting for mine.
dizzer
23 May 161#796
16 May
dizzer
23 May 16#797
The weird thing is that I haven't had a leaving letter from EE. I think that they are required to write as part of the transfer process.
dellboy58
23 May 16#798
Heard nothing after ordering over a week ago so rang them. They said they have no record of me signing up even though I received a confirmation email from them thanking me for singing up. Was told I would have to sign up again which I have done but the cash back on my new order has not tracked.
Think I'm just going to give up and find another deal.
matth5182
23 May 161#799
Topcashback hasn't tracked for me, not had any problems all year until now.
Also can someone tell me how long it takes for them to send the confirmation letter out? I ordered on 16th but haven't heard anything yet other than the email thanking me for my order. should I ring to chase?
deanos
23 May 16#800
About 2 weeks for letter
happymanuk
23 May 16#801
So apart from the standard e-mails you received immediately after signing up, it is then around 2 weeks before you hear anything else from them ?
Thanks
deanos
24 May 161#802
Sorry the welcome letter came after about a week just checked, got a email when i signed up, router followed a few days after, then i got a cancellation letter from BT yesterday
ec9wrr
24 May 16#803
Yes
lugsy3
24 May 16#804
I just phoned to check all going through and was told the letter should have been sent out next day. Checked order and all going through and sending another letter out and provisional date of 6th June, about 3 weeks overall.
I definitely think phone them if you haven't heard anything to check it's all going ahead. One thing I got straight through and very helpful too. Number I used 0345 071 9886
matthat
24 May 161#805
I phoned and got the same response (helpful actual person!) - although I phoned on a 0800 number as the other one I tried wanted an account number
stevenhp1987
24 May 16#806
Their website doesn't list the MGALS (Minimum Guarenteed Access Line Speed).
Rang them up, they said mine is 47.5Mbps (47.5-76) download and 14.9Mbps (14.9-20) upload - these are minimums, so fall below that and they are falling foul of our contract. Now, if like some people in this thread, when mine is installed it falls below that, I have some recourse :smiley: (You can get out of contract penalty free so long as you give them a chance to fix it).
OttovonPrimark
24 May 16#807
Nor me. Joined TCB, went via their website to the SSE deal and signed up. Lots of member emails from TCB since then but no sign that the SSE deal has tracked or where my cashback is. Can anyone shed light? The TCB website is playing up and showing server errors.
Meanwhile my 'welcome pack' from SSE arrived a few minutes ago.
lugsy3
24 May 161#808
Typical my pack turned up this afternoon after phoning them.
lugsy3
24 May 16#809
I took a screenshot of the estimated speed , probably not worth it but like to have something in case.
stevenhp1987
24 May 161#810
I did the same, but on there it only says "up to 69.3Mbps" and not the MGALS (Minimum Guarenteed Access Line Speed). "Up to" means 0 - 69.3Mbps in this instance. hence me ringing to get the MGALS, as that is what is used to break contract if they under-perform and not the "up to" which is simply a headline rate/speed.
What's interesting is I checked TalkTalk and Plus.net, they both show the MGALS, e.g. your speed will be between 45-80Mbps, meaning 45Mbsp is the MGALS. Annoying we have to ring to get it from SSE. It's technically a breach of OFCOM rules not to show them.
Edit again: Doesn't appear they are part of OFCOM like the other big providers... So this info is fairly redundant :/
stevenhp1987
24 May 16#811
The more I read on this, the more worried I am I've made the wrong choice opting to join SSE.
They are not registered with OFCOM like the big boys so don't have to comply with their rules. They are registered with the "Ombudsman Services: Communications". Their rules (https://www.ombudsman-services.org/downloads/CommunicationsSectorAnnex.pdf) are fairly non-existent.
It almost looks like they could deliver 1Mbps and not fall foul of their T&C. Considering cancelling and staying with Plusnet...
TBone68
24 May 16#812
Sooooooo.....
Anyone got theirs installed and running yet ??
the last few comments are putting me off signing up
TBone68
24 May 16#813
in my last month of BT contract ...for Fibre, phone, TV and Mobile... so looking to switch .. the lot if BT don't offer up....
deanos
24 May 16#814
Ok, just checked with SSE and they have confirmed i don't need a BT engineer to visit my property as i already have fibre, they have also confirmed this via an Email so worth checking folks if you already have fibre installed
xicosm
24 May 16#815
On the agreement details letter, anyone else has it saying monthly line rental £13.49 and on broadband monthly charge £30? ... that is not what I signed up for!
jb66
24 May 16#816
sign up 2 weeks before your last day as SSE take ages to install
deanos
24 May 16#817
Mine says £16 line rental and £5 calls
happymanuk
24 May 16#818
Did you have to ask them to confirm this by e-mail, or was it an automated (unprompted) e-mail advising you an engineer wasn't needed ? - Did this allow the transfer to take place any sooner ?
Thanks
sickly sweet
24 May 16#819
Thanks, I just signed up but the website was awful!
Nice saving now my BT contract is about to end in a few days, so this is perfect timing!!
sickly sweet
24 May 16#820
Can I assume that they'll provide a new router?!
I've got a home Hub 5 which, I also assume, won't work with SSE?!
Thanks. The mobile website was so pants that I would rather rely on your hukking knowledge.
Yes i asked them to confirm via email while on the phone to them and the call agent sent me a personal one after checking with technical department , still moving on same date, i understand an engineer still has to visit the exchange ?
mbugsy18
25 May 16#823
Did BT specifically ask for the BT Home HUB back?
maui
25 May 16#824
I would be surprised if they do ask for it back, they made no mention to me about returning.
I got a cease date from BT for 22nd June, so looks like that's when I am switching. I will be running lots of tests leading up to then in case I do have any contention issues :smiley:
mbugsy18
25 May 16#825
Thanks for the info. Looking on the MSE site about broadband deals SSE does have a higher customer satisfaction rating than BT. May go with this if Quidco tracks at the full amount as I paid up line rental saver until January 2017.
nige182
25 May 16#826
If they have the Home Hub 5, they do not have the white modem as well as it has a fibre modem built in.
It is highly unlikely BT will ask for the modems or routers back off anyone, I have never known an ISP to do so. I cancelled my PlusNet within contract before and never had to send any of the equipment back.
lugsy3
25 May 16#827
Fair point going to keep both my hub and modem box just in case, I know what BT are like I had to post my old one back when it went wrong.
I had to return my O2 router when I switched to BT but that was a long time ago.
lugsy3
25 May 16#828
Sorry not switched yet , provisional date of 6th June for me.
nige182
25 May 16#829
Yeah, definitely keep until after you have your final bill and all paid as they may send a request with your final bill.
gaurjai
25 May 16#830
I got a mail from BT today, advising moving date of 07th Jun so that means SSE has contacted them and that's when my BT service will stop.
Haven't heard anything from SSE yet if an engineer visit is required and when it will be. No sign of router yet. Will give them a call.
bloc
25 May 16#831
Can somebody please explain to me how to order this with a new line installation (with the cashback) ?
preecey
25 May 16#832
You can't, unfortunately. If you order a new line over the phone then cashback won't be awarded.
twinkle
25 May 16#833
No contact from SSE apart from a thank you email, no tracking on Quidco thinking of staying with BT to be honest...not particularly impressed thus far.
preecey
25 May 161#834
They don't do anything for 14 days, according to what others have said previously.
twinkle
25 May 16#835
Yes, I've been catching up...unfortunately I'll be away then on holiday...will have to give them a call.
BFLEM
25 May 16#836
Had an email from BT today quoting 7th June as my end date and got welcome pack from Sse but no mention of start date
msu_nav
26 May 163#837
Mine goes in tomorrow.... will let you know how it goes. :neutral_face:
mags_31
26 May 16#838
Did anyone received an email from bt regarding transfer to sse. I did. And they said that I need to pay £65 for bt equipment! !! I spoke with some lady from customer service and she said that I can keep it don't need to return. It's mine and it's free. I'm confused now ??
maui
26 May 161#839
This is all my E-Mail from BT says on charges:
When you leave BT
We'll send you a final bill with the amount you need to pay. It'll include charges for the services you have with us, including line rental and calls, up to and including 22-Jun-2016. We'll take this payment in the same way we took your previous payments. So, if you've been paying by Direct Debit or Monthly Payment Plan, please don't cancel it until we've taken your final payment. This means the credit or debit balance you have can go towards your final bill, and you'll get any refund due to you faster by Direct Debit than cheque.
Charges for ending your contract early
You won't have to pay any charges for ending your contract.
BFLEM
26 May 16#840
Where does it say you need to pay £65?
deanos
26 May 16#841
Are you in your 1st year ?
My email and letter from BT says not charges but been with them 18 months so out of the first 12 month contract
matthat
26 May 16#842
I have got my router in the post today - all looking good for getting connected, also a letter from plus net saying goodbye! - no extra costs although on the phone sse told me that they will send and engineer to change my old phone socket (at there cost) nothing on the time scale for that though
lugsy3
26 May 16#843
Same email as maui but 21st June, no cancellation fee. Router turned up today and it does say if you have a fibre socket (openreach) then no engineer visit will be required, just got to wait for the activation date, I suppose 21st June according to BT.
coco_cool
26 May 16#844
I got a similar email from BT advising me that I need to pay £170 including equipment charges as I am leaving midway through my 1 year contract. I rang them to clarify and they told me that I will not be charged anything as I had already notified them a couple of weeks ago that I intended to migrate my phone and broadband services due to their price increase. They said the email is a generic automated email sent to all customers who leave whilst still under contract. I did not ask whether I could keep the HH5 though (??). I signed up to SSE on the 15th May and BT emailed to confirm that my switch will happen on the 14th June. No confirmation letter from SSE yet. Router delivered this morning.
No1_Dave
26 May 16#845
can anybody confirm whether SSE allows you to continue to use your existing equipment i.e. BT Openreach modem + separate wireless router? (so don't have to use their Technicolor router)
also any confirmed cases of BT customers who are still in contract leaving successfully without penalty/charges? a few comments above say generic letters sent out about early termination charges?
preecey
26 May 161#846
I would assume that, providing you manage to obtain the username and password used to log into your broadband service (which is not the same as any username or password that may be used to log into 'My Account' online), then you should be able to use your own router. I would also assume that you should be able to use a router with a built-in VDSL modem, such as the BT Hub 5.
I've had Techicolor routers in the past (TG582n, TG585v7 and v8 provided by Plusnet), and they aren't the best, so I do agree with what you say. The Technicolour router SSE sends out is however a combined one with VDSL built in, so you won't need a separate Openreach modem, and it supports dual band. But as you know there are better routers out there.
I don't think SSE use a different method of encryption to log into the service, so it should be easy to use another router. I know Sky (don't know if this has changed recently however!) use a different method called MER which makes it difficult to use another modem/router with their services.
deanos
26 May 161#847
don't see a reason why you cant use your own , i presume sse will provide login details if you ask, or you may be able to access via the software
maui
26 May 161#848
You liked my snippet of the E-Mail from BT - but to clarify, yes it confirmed that no early penalty charges apply to my transfer.
I will be using my own router - I doubt I will even be taking the Technicolor router out of the box which was delivered today. I plan on using my TP-Link Archer VR900 (with built-in VDSL modem) which has worked great with Sky and BT fibre.
According to THIS POST - you can simply get the login details from SSE Support.
mags_31
26 May 16#849
That's weird because they want to charge me £65 . On yours e-mail they didn't mention about that.
sfsorrow
26 May 162#850
I think there should be some kind of mass complaint made about BT over this. The "accidental" generated email that states you need to pay cancellation charges combined with the person on the phone with me directly telling me I'd need to pay a charge until challenged (note: they immediately backed down, as if they knew their statement was false) tells me that BT have actively tried to mislead people around this.
chegz60
26 May 16#851
Everything was going fine then I got a letter from BT confirming Telephone Line switching to SSE but BT have said they are switching me to BT infinity 2 broadband at £34.34/month. Called them and 'they said' that haven't received a request to switch BB from SSE. Called SSE and 'they said' both Phone line and BB had been requested. So now I don't know what to do? BT really have been a thorn in my side but and at this rate I could end up paying SSE £21/mth for line rental and BT £34 for BB or no broadband connection at all. Why the hell is switching ISP so bloody complicated? (Also stupid BT have already cancelled my mobile phone contract a week early...GRR).
nige182
26 May 161#852
If you have an Openreach modem and separate router then yes you should be able to use those. However if you have the BT Home Hub 5 with built in VDSL modem, that would not be able to be used on SSE. The Home Hub 5 only accepts BT and PlusNet usernames, the firmware rejects anything else.
mags_31
27 May 16#853
My first contract with bt was for 18 monts and another one which has ended now for 18 as well....
Pcov76
27 May 16#854
I have had infinity 2 for 2 years never gone down get 74/18 24/7 and I do about 7TB a month over most protocols.
I am actually **** myself now and wondering if I should just cancel.
Pcov76
27 May 16#855
They are no longer allowed to by law. They cant interefere or offer you any sort of retention deal UNLESS the customer makes contact.
Pcov76
27 May 16#856
I also had this conversation with BT.. who then sent me 2 texts messages 3 days later saying I had to pay. I have my SSE router and the website said my speeds were expected to be around 76.2mbps as I am close to the cab. But I am still nervous. I have told myself that if this is crap I will just not use it and get Virgin Media installed anyway. I am out of the 14 days so I assume they will sting me now for all the charges anyway.
Pcov76
27 May 16#857
Thanks for letting us know. If you can tell us if you get slowed down etc that would also be appreciated.
AnotherLorien
27 May 16#858
They have to tell you that someone else is going to take over the line, else "slamming" would be completely rife i.e. without any communication from your current provider, you would have no idea a migration had been instigated until it was too late ....
msu_nav - thanks for the update on your migration .... I hope mine goes that smoothly :smiley:
Pcov76
27 May 16#859
Sorry yet you are right - they are not allowed to make any offers unless the customer contacts them first. I know this for a fact. I do it every day for Zen.
stevenhp1987
27 May 16#860
Is that Superfast or Ultrafast?
What's your Upload speed?
You can use this: http://testmy.net/auto to set automatic speed checks at various points of the day :smiley:
My line gets installed on Monday June 6th!
Pcov76
27 May 16#861
Wednesday the 8th for me :smiley:
Pauladin91
27 May 16#862
Mine gets installed on the 6th too. Not received my router yet, have you?
u664541
27 May 16#863
Just this moment signed up with SSE.
Fibre speeds of between 44.5Mbps > 80Mbps quoted at my property, which is similar to Virgin (@£47pm). Phone package is almost the same except that I get free calls to all mobiles currently, but don't use that feature much, if at all.
Currently I don't have a BT line/socket , so that will require install but that's free :smiley:
Only downside is ^^^^^^^^^^^^^^^^^^^^ because of that I couldn't get cashback.
Pcov76
27 May 16#864
Sorry to butt in.
I got mine yesterday - ordered on the 9th of May. Due to switch from BT on the 8th June
exdido
27 May 16#865
31st of May for me. BT should stop and sse kicking in anytime on the day. Just need to swap routers once bt service stopped.
lugsy3
27 May 16#866
Lol more feedback the better :smiley:
gaurjai
27 May 16#867
Did you get any activation date from SSE? I got an email from BT saying it will move to SSE on 07th Jun but no confirmed activation date from SSE. I received my router yesterday.
Newbold
27 May 16#868
Just out of curiosity, did anyone get a deal from BT (as an existing customer) that was good enough to tempt them to stay with BT?
SSE's reputation isn't too good even on existing products - and I can see it being an absolute nightmare on something they've got so little experience of. BT customer service is bad (unless you use one of the shortcuts :wink:) but at least the product is solid enough.
Pcov76
27 May 16#869
I was offered £5 a month off making it £62 a month including mobile.
So now.
@gaurjai No, nothing as of yet.
maui
27 May 16#870
Was offered £5p/m off 80Mb fibre from BT, but declined it. A lot of people on here have commented on how good the SSE CS is when they've called up, however their technical abilities might be basic.
That said, they are just a reseller - the backbone is provided by Daisy Telecoms, which was previously Pipex.
lol at the other post about BT being up 24/7 - A few days after I switched to BT back in March they had a nationwide outage! Yet in the 2 years prior to that I never had any outage with Sky during sociable hours
mbugsy18
27 May 16#871
I was just offered £17.50 for infinity 2 and £6.50 for anytime calls, tried to sell me mobile sim as well but said I would think about it. SSE customer services has been good with my call answered in 30-60 secs. With BT had to wait atleast 8 mins and their chat was even longer starting with a 10 minute wait.
So still unsure would be good to know if any orders have tracked at the correct amount with Quidco as I have already paid for line rental upfront and cashback could persuade me to move with a fixed cost for the next 18 months.
Joshm74
27 May 16#872
Just got off a chat with SSE and they said they should be able to perform the full phone + broadband switch-over within a single day if you have a BT line (I'm with Plusnet but that uses BT so should be fine too) so I think I'll give it a go. Also the cashback has gone up to £143 which is nice.
Pcov76
27 May 16#873
I used TBC and I have £136.50 showing.
Pcov76
27 May 16#874
Well mine was so lol to all those who lie? is that what your saying?
jco83
28 May 16#875
chegz60
28 May 16#876
SSE cancelled my order that I made online and said I would have to re-order again by phone. They actually claimed I had cancelled the order but had no record of any phone call or email. I only found out after calling them to see why they were only taking over the line rental. I think they may have twigged that the tcb cashback would probably mean running at a loss. Didn't seem that bothered about loosing a new customer. I thought BT CS was not good but at least they have always been straight and never lied to me. I think I have had a lucky escape in the long run as who knows what SSE are like if there's a connection problem.
I do hate to accept it but it does seem the sceptics were right about this :disappointed:
Looks like I am stuck with BT for fibre as there doesn't seem to be anything better out there and even if I switch to ADSL I will have to take a new line and be without BB for a week!
Kraken
29 May 16#877
Went for this earlier this evening. Tracked within 5 minutes on TCB for £137.80.
chegz60
29 May 16#878
Good luck with getting it see post above :confused:
chegz60
29 May 16#879
Only deal I could get was £10/month broadband and £194.28 advance line rental working out about £26/month. Did get a sim card with 100 mins/200 texts included Free for 12 months as well.
deanos
29 May 16#880
No body else has had there's cancelled, might just be a bit of bad luck yours went wrong., I'm pretty sure they are running at a loss anyway at £21 a month, they are in it for the long game
chegz60
29 May 161#881
I know this is only my experience but I would not 'assume' nobody else has had theirs cancelled.
I only found out by having to call them twice. The first time CS said he had checked with his manager and assured everything was going through fine. Called them again 2 days later and then told order had been cancelled. He very quickly said I can pass you to sales team to re-order by phone. I am convinced they don't want to pay out cashback. Very poor service from the start and SSE may be in it for the long game but 18 months is a long time for customer if this is a level of their competence.
Newbold
29 May 16#882
I had the £10pm fibre offer too - and they admitted they couldn't get anywhere near the £21pm SSE figure.
The equivalent package from BT would cost £37.49pm! Admittedly, there's £3.50pm to add to the SSE price for caller display, but that's still a huge difference.
I switched in the end - despite some serious reservations about the quality of the SSE service, and the traffic shaping in particular. There's bound to be a price increase pretty soon, and that should provide an opportunity to get out of the contract and start the game all over again. Over the last couple of years I've been with PlusNet and BT, and each of them have actually paid me to be a customer - loving it. :smile:
chegz60
29 May 16#883
I would prefer to pay £26 for 12 months without any of this switching hassle than £21 for 18 months on the un-known. I think there is a post on here about SSE not being part of Ofcom rules or something so getting out of contract later could be a bit tricky as well. (How did it come to £37.49pm btw)?
deanos
29 May 16#884
I meant on this thread, no one has mentioned about there's being cancelled
Pcov76
29 May 16#885
You are right - they won't want to spend ANY of their 1.5Bn quarter profit. They only make 7.1BN a year clear profit from everything they do.
They are clearly poor, run for your life!
On a serious note.
I am having some reservations. I have done like 13TB of usenet so far on my infinity line this month, I am not sure SSE would let me do that or if Daisy would even cope. I am out of the 14 days but BT tell me I have till 2 days before to cancel.
I am thinking I should either
Stay with SSE and chance it - if it's crap i can write the £21 a month off and get Virgin Media 300/20 also.,
Cancel and stay with BT until the end of the contract
Or Cancel SSE and BT and just get virgin.
Can't decide! :disappointed:
No get our clause with SSE is worrying. So is being shaped :disappointed:
My cashback is still showing but I have no payout date as of yet. But if it ain't broke...
jb66
29 May 16#886
I decided to go to plusnet in the end as last year they increased prices in august so hoping the same again and i'll switch back to BT
Pcov76
29 May 16#887
are you THE jb66!? I've seen you on Plusnet before?
Pcov76
29 May 16#888
According to my missus who is a consumer law advisor, due to the distant selling regs, once connected and also due to the fact they are not signed up to OFCOM it's highly unlikely :disappointed:
jb66
29 May 16#889
If your contemplating virgin 300/20 the cost of a broadband service isnt obviously an issue to you so not sure why you would go for this deal.
Pcov76
29 May 16#890
It was to have a cheap line that I could use as a backup if necessary. But as I have never had my BT line go down I am not sure I would need it - and not only that I am a computer science student so I can get a £25 a month deal with VM for 300/20 anyway
jb66
29 May 161#891
Im everywhere :smiley:
chegz60
29 May 16#892
I know what I would do. Stay with BT until end of contract then switch to Virgin :wink:
Better the Devil's you know :laughing:
jb66
29 May 16#893
That is a hard decsion!
Pcov76
29 May 16#894
Fair comment and I think you are right
Stay with BT and then pick up a student 9 month deal with Virgin
jb66
29 May 16#895
No way! Move to plusnet grab the quidco! BT/Plusnet, same thing. No set up costs can even use the HH5
Pcov76
29 May 16#896
I just found out that I can get a 28 day trial on Virgin - so If it is rubbish with being overloaded i can give it back without paying a thing. So the decision just got easier apart from the fact it's not July yet :disappointed:
Pcov76
29 May 16#897
i'm staying with someone at the moment who has 25/6 with Plusnet. If I have another page time out I am going to scream. And they have a decent router that I bought for them!
Never had that with BT - I think it's plusnet's gateways that's the problem?
That does not sound good, are you able to upload that info from the booklet ?? thanks :smiley:
deanos
29 May 16#900
what would you tube and downloading content off the sky box be classed as ? thats the only things we use that have a lot of data
sfsorrow
29 May 16#901
What are the terms here if you move house? Thinking I'm likely to move in the next 6 months or so and have no way of knowing whether SSE will be able to move with me.
Pcov76
29 May 16#902
i've chewed through 400GB on just 1 box set in HD
Thanks to the other poster. I will be cancelling on Tuesday
Pcov76
29 May 16#903
I am sure if your new house in on their network they can, might be a charge though
jb66
29 May 16#904
The charges will be high. I imagine they won't absorb anything
Pcov76
29 May 16#905
And the cheapest new line I can come across is £70 with AAISP. BT charge £130+VAT
According to the SSE page if you give them 14 days notice you are moving they can check the new address has a BT line or not. If there isn't a BT line or an engineer needs to call then there will be a charge. I think you can also hold on to your number.
Was the £10 pm fibre for infinity 2? I am trying to see if they offer this to me.
Newbold
29 May 16#909
The £37.49 is this: £18.99 line rental, £10 fibre, £8.50 anytime calls
As for getting out, the Ofcom rules apply to all telecom providers so far as I'm aware. MSE, for what it's worth, is clear on this (extract applies to an earlier contract, but still applies):
"We asked SSE if the line rental would still cost £12/month once the initial contract period ended, but it told us it was impossible to say. It adds that it "works hard to maintain value, quality and service so that customers will choose to stay with us beyond the offer period of two years".
However if costs do rise at this point (once the line rental contract ends), you can cancel both the line rental and the broadband deal without incurring any fees."
No1_Dave
29 May 16#910
good to see all the feedback and info posted lately, especially about the traffic management, was really tempted about this deal, but a little bit more worried about the traffic management now seeing it in writing in black & white.
at the start of this thread there are quite a few people saying using a VPN like PrivateInternetAccess gets around the trottling to torrents etc, anybody signed up very recently can confirm whether it's still the case?
The SSE/Daisy policy says: Traffic types are identified in real-time based on a combination of port, source IP address and DPI signature detection.
Will VPN definitely get around this? was willing to use the money saved switching to this deal and pay the $40 a year for PIA VPN, but only if it really gets around the throttling, there were reports a year or two ago about ISPs gettting really good at detecting p2p traffic even if it's hidden behind VPN. Also never properly used a VPN before (aprt from Hola on the firefox for browsing websites), can the VPN be set for 1 browser, or for 1 pc/laptop, or for the whole home network? thanks.
lugsy3
29 May 161#911
I think if you are a heavy down-loader then this deal may not be for you, reading around it all points to traffic shaping. I do download quite a bit but I am going to risk it, rather than pay the rip off prices I had with BT. I am hoping a good VPN will get around this as well which I am prepared to do if needs be.
when I get connected, no date yet I will give some feedback as to what they are like.
Pcov76
29 May 161#912
Well I will let you know when mine goes on on the 8th, I'm still going to try it. However the above post suggests that if there is a price rise during the first 2 years then you have to lump it as you cant move until the phone is over? (18 months or 12)?
vini_1983
29 May 16#913
I ordered on 13th may, didn't track on TCB but now if I goto my account online in SSE can see the account number. Have used that to put a claim. SSE customer service is fab, connects immediately. Have also received the router and confirmation from BT that service will be ending on 7th june without any charge. So far so good, in past I have had been with plusnet who are supposed to be one of the best but unfortunately it was a nightmare with them. BT infinity is good but they keep on dropping off in evening. Only sky standard broadband has been great till now but giving a try to SSE now due to this fab deal.
bullet9t9
29 May 16#914
Can anyone tell me how SSE speeds are with gaming. Are the ping high etc.
I'm mainly going to game with the new internet on consoles. Hoping SSE doesn't have huge problems.
Currently on 40mb with sky and never had much problems
happymanuk
29 May 161#915
If the price increases within the contract period you are free to leave your contract without penalty. This is an Ofcom stipulation - regardless of whether a provider 'opts in' to the voluntary Ofcom scheme.
nige182
29 May 16#916
Can you set or ask for a later migration date? I am tempted but my Sky contract still has a little longer to run.
happymanuk
29 May 16#917
Not if you signup online via the cashback sites - They provide you with a transfer date. I believe it may be possible to specify a date if you order over the phone though.
lugsy3
29 May 163#918
SSE are under Ombudsman Services, according to offcom website, the same as BT so I agree the same rules will apply. Hopefully it won't come to this but I think so much has changed over the years with telecommunications and the government are under pressure to provide good services via different isp.
As always if you are not getting the service you signed up for eg, price, speed etc it's up to the individual to pursue it, I have done in the past with telecommunications and won. Just gather records, tests etc.
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alex_dis
30 May 16#919
I think BT have got a standard offer of £10 plus line rental for 12 months in place once you decline their opening gambit - in my case £37 per month for a 24 month contract :laughing:
So I accepted, as better the devil you know especially after reading the comments here regarding SSE. Think it's unrealistic to expect BT (or anyone) to get too close to this offer but it's good leverage to use with your current provider.
Pcov76
30 May 162#920
I've also decided to stay with BT for now. My Infinity has been rock solid since it went in last November - and for that I really should be thank full and pay the dues. If SSE was bad then I would have had a problem. It says my speed is 76.4 and I do get that with BT but it's the fact I have no idea who Daisy is and don't trust them - If it was BT backed then bam no problem
It really is better the devil you know.
chegz60
30 May 16#921
So I am paying £26.19/month (line rental up front and £10/month Infinity 1). Plus a free for 12 months mobile sim (with 100 mins/200 texts/250mB+BT hotspots) which 'in my case' will be much better than the SSE £5/month anytime calls which don't include mobile numbers.
The only real attraction for SSE is really the TCB cashback but as there seems to be quite a few tracking problems or in my case SSE cancelling my order without telling me I don't think it's worth the risk.
Newbold
30 May 161#922
I can well understand the doubters about this - but the price differential with BT is so great that, for me at least, it's worth a punt. A heavy user (I've seen a figure of 750gb pm mentioned) would probably have problems, and maybe torrent users too. I don't fit that profile, so I'll take a chance.
If the price increases mid-term, which it's bound to, I'll be looking at BT or PlusNet again - but as a new customer, with all that means in terms of prices and incentives.
If it's simply bad, I'm sure I'll be able to find a way out of the contract. :wink:
Pcov76
30 May 16#923
Well I am stuffed. I do much much much more than that every month and I don't torrent at all. I am not really that bothered about the cashback. I'd rather have a decent service.
chegz60
30 May 162#924
Forgetting about cashback which we all know is never guaranteed and in this case seems very iffy I wouldn't describe the price differential with BT as being so great?
Surely it's better to pay an extra fiver a month especially as it's for a 12 month contract?
lugsy3
30 May 16#925
I am/ was paying nearly £60 a month to BT with line rental,infinity,calls and vision. OK I have no vision, bought humax freesat box on a hukd deal for £46 , to cover that, but as my quidco tracked no problem it will be £13 odd a month, £46 a month better off. A no brainer for me.
Newbold
30 May 16#926
It's rather more than that for me - £37.49 pm, as against £24.50, so more than 50% more. The TCB may or may not materialise (usually it does, and I see there's a 99+% tracking rate) but regardless of the £88 cashback this still works for me. I do see your point, though - not suitable for everyone, and certainly not if you don't fancy your chances arguing it out with SSE should that be necessary.
alex_dis
30 May 16#927
You guys who are switching are the guinea pigs, who are going to report any problems or give praise. When their overall service gets more recommendations and less complaints then the waverers are more likely to bite. But, by that point, the price will have gone up to the same as all the others. :smirk:
flyfishermedic
30 May 16#928
My cashback failed to track on Quidco so I cancelled and after 1 week have signed up via Topcashback (this morning at 11.00 p.m.) How long are others waiting for Topcashback?? Have always had more faith in Quidco, but as I had no joy last week ................ !!!!!!!!! Thanks
flyfishermedic
30 May 16#929
On previous post I meant how long to get a tracking email. Have not this time had a 'Welcome' email from SSE - I did very promptly last time!
chegz60
30 May 16#930
I don't get why others are paying so much. Like I said with the advance line rental it's just £26.19/month. As long as you are not a heavy phone caller the added free sim from BT goes some way to making up for the SSE anytime calls. As for TCB tracking rate that is for all SSE products (i.e. gas and electric) and some of the latest reviews aren't so good with tracking problems and at best waiting over 6 months for pay-out!
Still I do understand each person will have their own requirements but switching ISP is still not a smooth but is often a stressful process.
I think I had a lucky escape. :confused:
Pauladin91
30 May 16#931
I think you're being dramatic there. It has been simple so far. All it took is the initial call to set it up with SSE. They have arranged the transfer date. I didn't need to tell sky I was leaving. My sky broadband finishes on the 6th and SSE starts on the 6th.
happymanuk
30 May 161#932
Great idea! - Looks ideal. I will register on the forums shortly.
Thanks.
AnotherLorien
30 May 16#933
Example situation .... if you are on a Market A exchange, you have very little choice of other suppliers, and most ISPs (e.g. Plusnet) charge a lot more to such customers as their costs are substantially higher. Being Market A is a price millstone around the neck, believe me - you have very little room to negotiate.
I am on a Market A exchange ... the best deal I could get out of BT was *double* what SSE will charge me , and SSE is a fixed price for 18 months and BT will no doubt increase their price during this period.
I have been looking for no frills, no "cloud", no "sport", no extras fibre ( I don't like paying for services that I don't need or want ), and SSE fits those requirements ...... I will find out next week whether their service fits my performance needs :smiley:
myself321
30 May 16#934
There is still deals out there for market A, if you look hard enough , you can get line and broadband 40/10 unlimited over the PN network for equivalent of £ 26.40 a month on a 18 month term, and that's with out relying on any cash back offers
jb66
30 May 16#935
Plusnet dont do a 40/10, they do a 38/2
myself321
30 May 16#936
its via origin broadband who do, they use PN network
lju
31 May 167#937
My line and fibre has transferred over to SSE overnight. Router installed and speed test is showing 36mbps down and 19mbps up. So far so good.
Newbold
31 May 16#938
Thanks for the feedback. Sounds reassuring - much the same as it was before the transfer?
lju
31 May 16#939
Down speed the same. Up much faster than on BT Infinity 1.
msu_nav
31 May 163#940
I've had the SSE line in since Friday.
Faster than my previous and cheaper. I'm a happy chappy so far.
I've not noticed any throttling and I've done speed tests at various points over the weekend.
Averaging of 48mb download.
myself321
31 May 161#941
The thing is with just doing a speed test is, they may give priority to them over the network , the real testing is when downloading , if the download is coming down at the correct rate for your line
No1_Dave
31 May 16#942
Yeah it would be great if people can do real world tests like torrents, download actual files, streaming etc.
stevenhp1987
31 May 16#943
My 6th June date has suddenly moved to 14th June.
SSE cannot seem to tell me why, the lady on the phone was clueless.
Annoyingly, my Plusnet contract ended on 6th June so this will cost me more money for PlusNet...
happymanuk
31 May 16#944
How did you find out about the move ? - Did they send you a notification, as I haven't received any correspondance from SSE apart from the initial automated e-mails.
stevenhp1987
31 May 16#945
I had to ring them!
They told me over the phone 6th June a few days ago.
Yesterday Plusnet informed me my line with them will cease from 14th June.
Ring SSE who confirm this is now the date. I asked why I've not received anything in writing and apparently "we (they) don't confirm things in writing for Phone & Broadband orders".
They've not gone off to the best of starts here...
lju
31 May 162#946
Tested my line with two 1gb torrent files earlier. d/l speed around 4 mb/s.
coco_cool
31 May 161#947
With or without vpn?
lju
31 May 162#948
without
deanos
31 May 161#949
Would downloading on a Sky box be classed as a torrent ?
happymanuk
31 May 161#950
I wouldn't have thought so - I wouldn't have thought Sky would use the torrent protocol for streaming downloads.
deanos
31 May 16#951
ok m8, i don't really do torrents only now and then so does not really affect me then
coco_cool
31 May 16#952
Thanks for the feedback.
Pcov76
31 May 16#953
I've had a letter today telling me an engineer is needed on the 8th. What for I don't know
jco83
31 May 16#954
Went for this a few days ago, had an email today asking me to ring them. Turns out as the person I live with has electric & gas with them, it's caused a problem with me ordering broadband & line rental in a different name. He said I could make a new order over the phone, but I said I did it online as I went through a cashback site for a significant amount. lol
Not sure whether it not going through is a good thing or not :laughing:
deanos
31 May 16#955
if you don't have fiber they may have to change your socket, if you already have it ring them and they will cancel the engineer visit to your house
Judethedude2
31 May 16#956
What were you using before a HH5, when does your SSE line go line mate ?
exdido
31 May 163#957
Connected just now. SSE router is bulkier, but I like wifi button, which you can turn off at night, but leave lan on. Speed wise upload 19.99 download 77.2 which is slightly faster than original hh5 with bt. But it needs to settle before accurate speed can be measured. It was straight swap from BT fibre to SSE fibre. Same cables goes to the holes lol. Hope it answer few questions.
Addnan
31 May 16#958
You guys know if there is a way to use my own router? haven't been activated yet, so can't test but just want to be ready either way.
neas1983
31 May 161#959
I'm on see and use an Asus 87u instead if their router. just got username and password from ringing sse
No1_Dave
1 Jun 161#960
that's the exact same router I'm using now(with BT), and plan to use it with SSE, so cheers for the confirmation.
jameswalker9
1 Jun 16#961
My sister wants this deal, but she is in a brand new apartment. I can't get passed the first step as she doesn't yet have a landline number to go with the post code.
Anyway around this guys? Thanks in advance.
Pauladin91
1 Jun 16#962
You can only do it by ringing up. No other way.
dizzer
1 Jun 161#963
All installed yesterday, no problems. Openreach moved socket from front door to living room. Very easy transfer, although I have heard nothing at all from EE about final bills etc. Speedtest.net shows 54.46 down, 18.88 up. Moved from adsl so don't know if this is any good for my locality.
Thanks, it is below the range stated by that site..... but then I realised the kids were streaming a film while I ran that test. I'll plug a laptop directly into the router later as I've been testing over wireless which is congested where I live. The installation engineer told my wife that it was hitting the speeds quoted when he tested the line.
Pcov76
1 Jun 16#966
Well I am going to cancel mine as my plans have now changed and I can't really be in an 18 month contract.
Judethedude2
1 Jun 161#967
Right I have just cancelled my BT contract penalty free as long as my switch happens to another provider within 30 days. I will order tonight via quid co and hope everything goes smoothly
meshosa
1 Jun 16#968
Time to change my contract.
goldengirl 007
1 Jun 16#969
Still not taken the plunge yet was waiting to see what the feedback was going to be like, nothing to put me off just yet but going to give it another couple of weeks as I see alot are being switched over around the 6th and 7th so hopefully they will be kind enough to post feedback on their experience to help use dithers to decide. :smile:
Judethedude2
1 Jun 16#970
Letting the Guinea pigs out are you :smiley:
goldengirl 007
1 Jun 16#971
Ha yes I am the worlds worst ditherer when buying something I have to check every review known to man then still can't make a decision so I usually wait too long and miss the deal story of my life. My contract ended with sky so now paying a silly amount of money for line rental and standard broadband so really need to sort it out :smirk:
zermattbusby
1 Jun 16#972
So is this correct? you cant sign up on line if your an out of contract sky landline customer?
Hence missing out on cashback...
myself321
1 Jun 161#973
Correct you need a BT Wholesale line , to sign up online, like BT retail , PlusNet ...
zermattbusby
1 Jun 16#974
Cheers :disappointed:
goldengirl 007
1 Jun 163#975
Ha sky just rang me to see if they could offer me a deal on broadband when I told her what I would be getting with sse for £21 a month she said let me just check if they can do that she then cut me off and never rang back so I will take that as a no then should I. :smile:
stevenhp1987
1 Jun 161#976
Just got my router, thought I'd plug it in... and SSE broadband works early, who'd have thought?!?
So now, both SSE and Plusnet broadband both work here...
It seems the DNS is locked on this router, and I cannot telnet into it. Anyone know how to change it?
BFLEM
1 Jun 16#977
When did/do you go live with SSE
stevenhp1987
1 Jun 16#978
I was told Monday June 6th, then they changed their minds to Tuesday June 14th.
I got the router today and thought "might as well plug it in and set it up for PlusNet temporarily" and it simply worked.
So both my SSE and my PlusNet connections work at the same time. Hopefully I won't get billed by both for the same time!
BFLEM
1 Jun 16#979
I think I'm going live on the 7th but only had word from BT of when my service is been moved . No word from SSE .Will give the router a try cheers.
Judethedude2
1 Jun 16#980
Signed up fine, looks like quidco tracked but initially showing £90 hope that adjusts to £130 :smiley: !! Let's hope it all goes through smoothly, how long should I wait to receive my router and stuff anyone ?
BFLEM
1 Jun 161#981
Ten days after sign up the router arrived .
lugsy3
1 Jun 16#982
My quidco tracked at £90 and it does say will go to full amount nearer payout. I took a screenshot just in case so if you have any trouble shout and can share to show the full £130.
scubajoe
2 Jun 16#983
Can you get a static IP address with SSE?
Newbold
2 Jun 16#984
It is static as standard, though I believe there may be a chargeable dynamic option.
scubajoe
2 Jun 16#985
Are you sure it isn't the other way around?
Newbold
2 Jun 16#986
Apologies - you're right, of course! Wrong way round. Twirly in the morning. :smile:
ryan2801
2 Jun 16#987
Booo mine won't connect yet.
happymanuk
2 Jun 16#988
Do you know what the charge is (if any) for this ?
Thanks
deanos
2 Jun 16#989
Would plugging in your router early start charges earlier ? Might do
happymanuk
2 Jun 16#990
Can two services (both old and new) work on the line at the same time ?
happymanuk
2 Jun 16#991
I didn't think so - Which is why I was confused by some of the posts saying the new routers are working on the new service and the old ones on the old one.....
stevenhp1987
2 Jun 16#992
Both work for me.
Swapped routers for confirmation. Plugin PlusNet Hub One router. Speedtest gives me 10mbs show PlusNet. Plugin SSE, shows me 75mbs and Daisy Communications.
Not sure how both are working at the same time... but they are!
Edit: It could be because both are supplied via BT Wholesale?
happymanuk
2 Jun 16#993
That is great news - That is probably right, the only difference is which credentials they login to BT Wholesale with. I'm going to give my router a try and see :smiley:
carltonbp
2 Jun 16#994
Would be fabulous is people connected can do some speed tests at 'peak' times and also hint at what they've been up to. For example naughty downloading, streaming etc. This is the one thing I'm concerned about, being stuck with them for 18months. I only use about 50gb a month but at one time I might download 3gb. Thanks
ec9wrr
2 Jun 163#995
All set up. Service is very good so far. Only problem was that I was informed that we'd need a visitor from an engineer. I called on the morning to check they were definitely coming because the broadband was already working... "yes definitely"
Waited in. No one turned up.
Called to complain and was told that no visit was needed after all. Requested compensation and have been offered £30. I'm negotiating with them though because if I hadn't been there and they'd turned up they'd have charged me £108 for a missed appointment. In comparison £30 seems too low. It's not even equal to minimum wage for the hours spent hanging around!
Pcov76
2 Jun 164#996
Make sure when they give you the moon on a stick, you get the stick too..
nige182
2 Jun 16#997
Their standard missed appointment compensation is probably £30, but you can always argue more. If they charge £108 for a missed appointment then there is reasonable argument that they are liable for the same charge to you, unlikely you'll be able to get that out of them though.
j1mgg
2 Jun 161#998
just ordered with cash back, just been fibre enabled in my area and BT are wanting £60pm and £50 install charge for 52mb unlimited and bt total tv. My current BB is £4pm with them for ADSL, but they want £200 to leave contract 10mths early as they take away the discount I have applied to my BB, bloody farce. Line rental is monthly rolling.
j1mgg
2 Jun 16#999
TCB already pending in my account
planetf1
2 Jun 16#1000
Does the provided router work ok with the Huwaii HG612 (the original white box) - I ask only as I've found I get a significantly better sync speed that way (though I'd try the thomson.. but good to know)
ec9wrr
2 Jun 16#1001
Yeah I will, in a gift box!
maui
2 Jun 16#1002
Yes, the SSE provided modem can do both Ethernet AND VDSL WAN connections
deanos
2 Jun 161#1003
Just tried my router and not working comes up with a BT wholesale page, will have to wait to official date i guess
happymanuk
2 Jun 16#1004
Exactly the same here.
stevenhp1987
2 Jun 162#1005
To all the doubters about "slow speeds".
I am getting 70Mb+ on my laptop.
My partner was getting similar, then around 6pm hers dived to 3Mbs.
I thought "oh no, this is what people online have been saying". However, both my phone & laptop were fine.
The difference? I was connected to 5G wifi and she wasn't!. It was interference from other wifi signals. Changed channel from 6 to 11. It got better, but only 15Mbs or so.
Used a USB 5g wifi dongle. Her internet is now perfect 70MBs too!
TLDR; the regular wifi on this router sucks, causing SLOW speeds during peak periods when your neighbours use the internet. Get a 5g wifi dongle if this happens to you. Problem solved :smiley:
databar
2 Jun 16#1006
Got a letter today saying phone starting 03/06/16 with out broadband
I had phoned up last week 23/5/16 to ask about router and told all was well ????
I now have a engineer coming 17/6/16.
I will believe it when I see it, not a great start to this deal
chegz60
2 Jun 16#1007
Exactly the same happened to me then two days later SSE cancelled whole order without even telling me. I would call your current provider to check what's happening.
veedubjai
2 Jun 16#1008
Anyone tried VPN on SSE for speed yet?
myself321
2 Jun 16#1009
@bemaniac , is your streaming or speeds tests suffering at all , or just downloads?
stevenhp1987
2 Jun 16#1010
7.3Mbps is hardly rock bottom but that is really poor :/
myself321
2 Jun 16#1011
Wow thats shocking , you should get on to them if you have not already
Pcov76
2 Jun 16#1012
I am glad I cancelled today, I'll stick with Virgin until I move out.
veedubjai
2 Jun 16#1013
That's crud.:disappointed:
deanos
2 Jun 16#1014
anyone got any good offers from BT for staying ?
Judethedude2
2 Jun 16#1015
The way I look at is, I am getting max 5.5mbps on ADSL now from BT, to upgrade to Infinity unlimited Inc everything they wanted £51 a month !!!! So going with SSE in fibre for £21 a month for everything and say worse case scenario they drop my speeds at times I can deal with that with saving 30 quid a month.
Judethedude2
2 Jun 16#1016
Nope as I just posted lol
lju
2 Jun 16#1017
No issus with speed here. Streaming HD via Amazon at the moment.
lju
2 Jun 16#1018
Best BT offered me was £10 a month for infinity 1.
chegz60
2 Jun 16#1019
I finally opted to switch back to adsl with PlusNet instead of staying on BT Infinity. £16.99/month line rental and free broadband for 12 month contract. £116 TCB tracked straight away and part of faster payment scheme.
Judethedude2
2 Jun 16#1020
Was that unlimited as I was offered that but only capped at 25gb and seeing I do 60-70gb a month that wouldn't cut it lol
No1_Dave
2 Jun 16#1021
can anybody else confirm this whether it's really "hard limit"? does everything(torrent/streaming/IPTV/Steam etc) really slows down significantly during this time? and will VPN get around this problem?
zermattbusby
2 Jun 16#1022
BT currently doing a deal - £10.99 - Infinity 1 Unlimited
ec9wrr
2 Jun 161#1023
I've just streamed 2 hours of HD Amazon Prime, a speed test before and after this both achieved download of over 70mps, upload of around 18.5mbps.
No1_Dave
2 Jun 16#1024
thanks for the feedback, anymore tests using other download/upload methods/protocols? it's still strange why some people are reporting such massive speed drops while others say they're fine?
deanos
2 Jun 16#1025
You can quite easily download 10gb on a sky box and using you tube a night
zermattbusby
2 Jun 16#1026
Need to give it time to settle
nige182
2 Jun 16#1027
Also interested if what part of the country (county would be enough I think) those getting good or poor performances are in. I have found that some providers who get praise online for service, have very poor service levels in my area and the reverse can also be true.
deanos
2 Jun 16#1028
oops just checked my bt email had to contact them by 2pm today to stop the move,
lju
2 Jun 16#1029
unlimited
lju
2 Jun 16#1030
assume this is down to traffic at the local exchange?
nublets2k
2 Jun 16#1031
Don't assume. It just makes an ass of u and me. :stuck_out_tongue:
platterfish
2 Jun 16#1032
Managed to cancel my SSE 'ultrafast' contract, about 11months in. Change supplier next week.
I hope you all get better service than I have!
Galaxien
2 Jun 16#1033
If you don,t mind me asking could you please tell me the make of the dongle you use?
Thanks, that's the page I saw a few days ago, but over the last few days I've been getting the other page. I tried 2 browsers too. Ta.
carltonbp
2 Jun 16#1040
Thanks, you get more with quidco and the £100.
I think BT will be better, I can't be doing with 18 months of throttling.
platterfish
3 Jun 16#1041
agreed.
my tcb is showing £110 and Quidco £90
nublets2k
3 Jun 16#1042
Will both work together?
carltonbp
3 Jun 16#1043
Signed up for BT. £30 a month, £57 setup free BT sport1 online/app and totally unlimited. £90 cash back via quidco and £100 mastercard. Works out at about £19 per month and that includes the July price increase. Probable speed 49-55mbps despite being on 52mbps fibre. guaranteed min 35mbps. 12 month contract as well.
bullet9t9
3 Jun 16#1044
Do we have a data limit for a month or day.
Hate to use the limit on the first day of the month and suffer from awful speed for the rest of the month
Always had truly unlimited broadband. Till moving to SSE which should be activated on the 7th
Judethedude2
3 Jun 16#1045
SSE is truly unlimited well so it says, I'm hoping that's the case
Might not be that exact model (unsure what model). But that brand and size.
Galaxien
3 Jun 16#1047
Thanks for the reply.
My speed is still up & down this morning on a wired connection as well.
ryan2801
3 Jun 161#1048
With BT it took around 10 days settling in for my speeds to stabilise, they were all over the place before then.
r1kkster
3 Jun 16#1049
Folks, for those that are experiencing very low speeds - contact SSE and advised them that at the time of the contract sign up you where quoted expected speeds and a MINIMUM download speed - my switchover is nextweek.
I have been advised i will get between 67 - 80 download and a gauranteed minimum of 46mbps - most of you will have recvd in writing/email something similar - this should help.
Galaxien
3 Jun 16#1050
Thought there was no settling in on fibre?
I expect i,m wrong though.
j1mgg
3 Jun 16#1051
where do you get the minimum guaranteed speed from, will I get this in a letter as the only thing I saw was the expected speed when I put in my phone number.
And why are people doing heavy downloading in the evening, is it not better to download large files during the night?
deanos
3 Jun 16#1052
just had a letter land on my doormat, saying an engineer is coming on Monday, have been told its not needed on the other week
deanos
3 Jun 16#1053
Just had a text now saying same
neas1983
3 Jun 16#1054
A few of us who took this offer last time did try and warn people. SSE are using daisy which has poor reviews. Initially we had capped speeds on torrents and direct downloads now just torrents. Some people also were on congested areas so were deprioritised compared to BT.
Not suprised.... I will move away from SSE after another 1.5 years.... just because having something limited from 8MB/sec to 0.1 MB/sec during peak hours is a poor excuse.
neas1983
3 Jun 16#1055
Oh and we complained initially to SSE,it was fixed for 2 months then reverted to being capped. Given up trying and will just live with it... or get a VPN.
platterfish
3 Jun 16#1056
I gave up.
Then last week emailed them saying it was unacceptable and they let me terminate for free.. With no stress, straight away. I had contacted them a few times during my contract and complained that the testing they told me to do was never recieved and nothing was getting better. I used resolver.co.uk to send the complaint.
dizzer
3 Jun 16#1057
I've tested my speeds regularly this week since installation and haven't experienced the speed fluctuations others have noted. Download has varied between 55 and 60 and upload has been around 18.8 every time. Been watching amazon prime and now tv every night without problems, youtube 4k works without jitters, music streaming is solid and normal computer use has been fine. I don't use torrents though so can't comment on that. I live in a small rural town if that impacts matters.
lugsy3
3 Jun 161#1058
Good valued feedback guys keep it coming. Another 2 + weeks until i get connected but does seem varied results. Again this is usual with all ISPs and down to luck it seems rather than location?
nublets2k
3 Jun 161#1059
That's possible, especially if BT traffic gets priority over Daisy.
Judethedude2
3 Jun 16#1060
I'm in a semi rural location village, so hoping my speeds keep up well too.
Wack1888
3 Jun 16#1061
Just signed up with SSE and got the TG589VAC router - just waiting for Eng date to instal fibre etc... How does this Router compare with my outgoing TalkTalk DSL 2680 anyone ? - Presumably a decent improvement? - Any nasties I should be aware of?
Ta Muchly
naza911
4 Jun 161#1062
Just got connected today, a bit of poor comms from SSE. We were given an appointment waited no-one showed apparently the openreach guy didnt need to come to the property. I could have told them that as well.
MASSIVE issue wit throttling though, all downloads including http downloads are throttled during the day time. after 12am its Ok but no good during the day. You either have to download using https where you can wait. Throttling is at 1mbps for bittorrent traffic.
No1_Dave
4 Jun 16#1063
thanks for the feeback especially regarding torrents. Have you tried using VPN during the "throttling" hours does it get around that problem?
deanos
4 Jun 16#1064
I would ring up and claim compo for waiting in, I'm going to do the same on monday
dizzer
4 Jun 16#1065
To the chap who pmed me for alternative speed test sites because he thought Daisy don't throttle speedtest.com I just ran this one
The https://fast.com/ link showed 55 download but no upload speed results.
HTHs
Pcov76
4 Jun 16#1066
If I was you I'd get out - never mind claiming compo it'll be nothing compared to what youll have to pay when you are trapped with them
ec9wrr
4 Jun 16#1067
Standard offer is £30. I'm holding out for more.
deanos
4 Jun 16#1068
too late to cancel
Pauladin91
4 Jun 161#1069
If we are all being throttled then we can come together and fight! They messed with the wrong forum, you don't throttle Hotukdeals members.
Pcov76
4 Jun 16#1070
Is it? I did 4 days before connection. SSE said if you cancel before you connect you can with no penalty and they send out a bag for the router. They said what BT said. Although I was out of my 14 day cooling off period, as long as you cancel 48 hours before connection the account can be closed without penalty. When I get my letter through the post I will scan and post it. I was due to be connected on the 8th and therefore had till Monday to cancel. I called 0345 071 9886 and to be fair I got through right away to a decent chap called Paul
I left SSE and still put my 30 days in with BT. Replaced it all with Virgin 300/30 job done :smiley:
deanos
4 Jun 16#1071
The letters say "working days" im being connected Monday, also missed the deadline set by BT, no Virgin here or any decent offers from others
I don't really do torrents so hoping i will be ok !
Pcov76
4 Jun 16#1072
Ah I see, i understand now. I hope my info will help others.
goldengirl 007
4 Jun 16#1073
Just been reading this article https://www.cable.co.uk/guides/which-broadband-providers-dont-throttle/ now Im not sure if I want to take the plunge they have Fair usage policies and Traffic management as well. I am not a big torrent user but I do download audio books and tv. When I checked the deals a provider called Origin came up at about £80 a year more but no throttling policies at all. Not sure if the router is any good thought Thomson Technicolor TG582n router single channel or you can upgrade to a superior model for £29.99 with dual-band frequency. I can only get 38mbs so that is what the prices are based on please can somebody with a bit more technical knowledge than me advise me on if Origin are any good and if this would be a good alternative to SSE. My partner knows nothing about computers or technology and leaves it all to me to sort but I am not that much better myself but kids will soon start complaining about slow internet dropout etc. So please if someone could help and stop 18 months of misery from moaning teenagers I would be sooo grateful :smile:
Pcov76
4 Jun 16#1074
Origin are basically Plus net. BT Just offered me £10 for Infinity 1 and £18,99 line rental with evening and weekend calls but I turned it down for other reasons. I had a Thomson Technicolor TG582n with Zen and it was tripe. I ended up buying a Billion 8800NL for £69 from Amazon, but router I ever bought.
I decided not to go with SSE based on people's initial comments after connection. If it's the back haul provider Daisy who are the problem it's likely to be the same for everyone
ryan2801
4 Jun 16#1075
Good Lord! Advising people to cancel SSE in favour of Virgin? No thanks. Awful company.
happymanuk
4 Jun 16#1076
There are still people who are not having the problems some have reported and are getting consistent good speeds. It might be a bit of a gamble, but to me it is worth giving them a try.
goldengirl 007
4 Jun 16#1077
ok thanks for advice :smiley:
Pcov76
4 Jun 16#1078
Well when you are getting your 1mbps in the evenings and Im getting 320 we will put speedtests up and let people decide.
good day
Pcov76
4 Jun 16#1079
You wont be back here posting if it's naff then - will you.
happymanuk
4 Jun 16#1080
I will - why not. If it is 'naff' I will be looking to go elsewhere.
benish7
4 Jun 16#1081
Can anyone definately confirm if a VPN is not working as get around for torrent throttling?
I signed up 2 weeks ago Thursday, therefore I'm beyond the 14 day cool off period now so if I choose to cancel do I face charges? Install date isn't till the 17th so it would seem harsh to face any cancellation fees.
ryan2801
4 Jun 16#1082
Your experience with SSE won't be the same for everyone, in the same way (I hope) that my experience with those throttling tea leaf liars at VM won't be the same for you.
Newbold
4 Jun 16#1083
Interesting, the way this thread's developing. Some positive reports, some negative. I'd love to be able to spot a pattern in order to decide whether to cancel within the 14 days or not.
Impossible to say how bad the throttling is without knowing all the facts, and how that's going to relate to your own usage. Are there any other decent deals around at the moment to switch to from BT?
happymanuk
4 Jun 162#1084
My thoughts exactly. There is also mention on the discussisp.com forum that someone says that some of the speedtests are prioritised in order to give a good result. I'm not sure how true this is.
It is certainly a gamble, but if the speeds are that bad I will be getting out of my contract on the basis that they are not providing the service I have paid for.
exdido
4 Jun 162#1085
If you truly after reliable fast no lag fibre broadband, keep looking somewhere else. If you to save money and do not care much about speed on /off peak then SSE is for you.
Check your ISP speed. If you line getting the top speed around 76, then you know that you get around 20-40 on wireless around the house most of the time, perhaps dropping at some point. Speed test should be done with your equipment connected directly to your router via cat cable near the socket. Run some test before you change to SSE and make your own mind. I've changed because I was paying around 60 per month, and now 21 before any cash back. I haven't notice much lag streaming, but downloading on sky box in hd takes about 5-10 min longer for 1 episode of approx 1gb in peak time.
nige182
4 Jun 16#1086
I also want to see people posting what area they are in, I find that the service for each company does depend on your area so saying company X is great for broadband may be true where you are but not where someone else is. At the moment, I am seriously considering trying SSE when my contract is up. I can look around in about a month so I'll keep monitoring this thread.
nige182
4 Jun 16#1087
This is also true, as sometimes only certain ports are throttled. I would be fine if the throttling only affects torrents, or if VPNs can avoid the throttling, as long as I can still watch BBC iPlayer, Youtube, and play online games in peak times then I think I would be fine on SSE.
Newbold
4 Jun 16#1088
Likewise, but it's difficult to know exactly what you have paid for when you encounter sections like this in the T&C:
Broadband Traffic Management Policy
Our network operator undertakes traffic management to ensure that our customers
receive optimum performance at all times.
The principles of this network management policy are:
• To make sure that time-critical applications like Voice over Internet Protocol
(VoIP) are always prioritised.
• To protect interactive applications like web-browsing and Virtual Private
Network (VPN) from non-time sensitive download traffic.
• To flex the network under demand to cope with normal peaks and troughs
from day to day and month to month.
• To flex the network in the event of unusual demands in traffic or disaster
situations such as a network failure.
• To provide a 'quality of service' effect, meaning multiple applications running on
the same line interact with each other effectively, and use of high demand protocols
like Peer-to-Peer (P2P) doesn't swamp time-sensitive traffic such as online gaming or a
VoIP call.
Traffic types are identified in real-time based on a combination of port, source IP
address and DPI signature detection. This allows our network operator at any given
time to manage the network capacity and prioritise time sensitive traffic by reducing
the throughput of the other less time sensitive protocols.
The way I read that, they can provide pretty much any speed they choose to, and there's not a lot you can do about it. So if you stream TV, that could be sufficient to knock the speed back to such a level that you'd more or less have to give it up!
mbugsy18
4 Jun 16#1089
Just tested my speed with BT infinity 2 using the think broadband site.
We have tested the speed of the connection and have recorded an average download speed of:
5.95 Mbps
Pcov76
4 Jun 16#1090
Well good luck with that - at £37 a month for each month left. Tough mistake to make considering you already have know what to expect
nublets2k
4 Jun 16#1091
Is that over wifi or wired?
Pcov76
4 Jun 16#1092
No, you can cancel up to 48 hours before and face no fees and they will arrange the return of the router.
Pcov76
4 Jun 16#1093
Clearly you've not been on VM for years - they stopped throttling in 2014. And even now the top 300/30 package has no STM at all.
Besides. VM do STM which means they cut the speed after so much usage, but nothing is throttled at any time - BIG difference.
ryan2801
4 Jun 16#1094
I left them in Feb this year and I can assure you they do still throttle during peak hours. Traffic management, cutting the speed, call it what you like, they throttle.
naza911
4 Jun 161#1095
I encrypted the traffic from bit torrent which boosts the speed avoid the DPI and thus the throttling. They are using DPI but can be simply avoided using encrypted connections(VPN or using software that either encrypts or uses https).
As a side note the weekends seem ok, no throttling so far for bit torrent or http which is good. I suppose mainly I would only download stuff during the weekend.
ryan2801
4 Jun 16#1096
And why are you blatantly advertising for Virgin Media on this particular deal?
happymanuk
4 Jun 16#1097
Out of interest, what do you use to encrypt your torrent traffic, and what does DPI stand for ?
naza911
4 Jun 16#1098
I have a friend with them and they do still throttle, although they claim it is congestion, either way your internet is slow. The only ISP that I know that is very good for not throttling is sky, never had any issues for the last 4 years that I have had fibre with them.
m4dm3n
4 Jun 162#1099
4th day of having SSE "Ultra Fast" broadband. Installation was smooth - did not even notice it to be honest. Router is also better than expected however if you use your internet to do bit more than just a web browsing I would cancel the order while you can.
Yesterday I downloaded a game on Steam and updated my Linux server ( about 10 GB all together ) and after that my connection dropped to around 50KB/s for everything. Speedtest.net seemed to have higher priority than everything else - showing around ~40mbps ( as expected, max line speed ) while the other websites confirmed connection to be around 0.5 mbps. Using VPN to download previously capped at ~50KB/s file resulted in 2 MB/s speed confirming traffic management was in place.
PS. that was just standard/ordinary network traffic - HTTP/FTP, did not check torrents as I'm not using that protocol
That was over wifi, but this was just to illustrate I get slow speeds at different times but more so during weekends and evenings on BT as well. Still not decided to go with SSE but have until June 28th so waiting on other reviews for speed over the next few days.
Wack1888
4 Jun 16#1101
Am I better sticking with TalkTalk 76mb ("large fibre") deal rather than moving to SSE 76mb deal - mainly due to throttling ?? - Useage at peak moments will be....
1x Gamer
2x Laptops - web browsing/youtube viewing
YouView Box
3x Mobiles - lightish use
SSE pricing is obviously tempting but I cant afford frequent "drop outs" on capability from SSE.
Understand TT is "truly unlimited" with no throttling - but NOT SSE apparently !
Advices?
nublets2k
4 Jun 16#1102
There's no guarantee that that isn't due to wifi interference. Always best to test it over a wired connection.
ec9wrr
4 Jun 16#1103
I think it will largely depend on how much you use the connection. It's not based on how many devices connect, but how much they use it.
I stream all media - music, movies and TV. Haven't noticed any throttling. All speed tests have been above 70mbps.
Wack1888
4 Jun 16#1104
Many thanks
Did SSE give you their estimated speeds (in writing?) prior to you t/fering? As SSE have hefty penalty clauses, if they cant provide what they are estimating then I need to look for a get out of jail card of some sort.
ec9wrr
4 Jun 16#1105
No, sorry, no written evidence of expected speed.
deanos
4 Jun 161#1106
When you sign up it says what you should expect at bottom of screen, my said up to 48mps , I took a screen shot
FREEBIELUVER
4 Jun 16#1107
Deanos,ur actually using the broadband yet?and what speed u getting?anywhere near 48mps?
FREEBIELUVER
4 Jun 16#1108
ec9wrr,ur streaming tv and movies on a daily basis for a few hours and is it in sd or hd?thanks m8
gotcha,i dont know what to do about sse,ive signed up,i havent recieved my welcome pack yet and i signed up 10days ago,plus people seem to have rubbish speeds,anyone suggest fibre thats good for streaming stuff on a daily basis(preferably hd),i cant have virmin
Pcov76
4 Jun 16#1113
Cancel and choose another provider, I had no issues with BT but I didnt like being forced to pay the same as Virgin for extras I never have and never will use, like line rental, more storage and sports.
I cancelled today finally. You have up to 48 hours before the transfer to cancel, even BT told me this when I put my notice in with them. SSE cancelled and have sent me out a bag for the router.
Galaxien
4 Jun 16#1114
Sorry I didn,t wait for more customer feedback before I signed up.
Well I suppose us that,s getting throttled can be a warning to everyone that,s thinking of signing up.
If this carry's on then I,ll do my best to get released penalty free from the contract asap.
FREEBIELUVER
4 Jun 16#1115
Hi m8,cheers 4 the advice,do bt throttle or what ever its called?
Oh dear not looking good for me then, pretty sure it's too late to cancel now switching on monday, we will need to help each other out to find a way to leave without penalty
Galaxien
4 Jun 16#1123
If I had downloaded or streamed heavily then I could understand the speed throttle but I haven,t & nobody in my house has either.
No, I've never had a problem with BT I do 14TB a month + they don't throttle anything. I get 80/20 and get 8.8-9MB/sec all the time on anything I do. It was purely based on a price rise that I cancelled.
Pcov76
5 Jun 16#1131
Speedtest.net gets full speed all the time to make them look good..
jb66
5 Jun 16#1132
Speed test.Net has more bandwidth so that's why it looks good. Some speed test sites are congested.
Try Aberdeen on speedtest.Net and see how poor it is
j1mgg
5 Jun 16#1133
would that then not be the issue of the site you are trying to access rather then the service you are getting?
Judethedude2
5 Jun 16#1134
Good lord what are you downloading each month, hang on no I won't ask lol !!
ec9wrr
5 Jun 16#1135
Streaming 3 hours a day HD and it's not slowed down yet.
lugsy3
5 Jun 164#1136
Would be interested to know if any current SSE users are downloading via usenet to see what's that like, usually get about 4.5 mbps.
Really does look like they are throttling the speed at night and can probably plan around this but only 1 or 2 users seem to have no problems, although there may be others that just simply are happy and don't come on this thread. To be honest you would probably only come back on here if you are having problems.
Pcov76
5 Jun 16#1137
Yes and it's also prioritised so SSE can keep up with the advertising.
Pcov76
5 Jun 16#1138
Sky Box sets and movies, I do torrent I do USENET I do lots of uploading for cloud. I do lots of downloading from my works cloud. I use the PC as a plex server when away. I have a cat who loves to watch dog videos..
No good to me having full speed during the day when i,m working!
happymanuk
5 Jun 16#1140
Have you noticed yet what time the throttling actually starts/ends ?
Galaxien
5 Jun 16#1141
Not yet. I,ll try to keep an eye on it today.
robot1000
5 Jun 16#1142
Anyone know the legalities surrounding the speed throttling?
It seems they only connect the service after 14 'change of mind' period has elapsed, however if they're not providing the service that they sold then surely that's a breach of contract!
myself321
5 Jun 161#1143
i think they may not be not sticking to the ASA advertising rules , when advertising their product as unlimited
"Providers wanting to advertise "unlimited" broadband should only now do so if they do not charge customers extra for exceeding a certain level of usage or suspend their service for doing so.
They must also ensure that any limitations imposed that affect the speed or usage of their service, like "traffic management", are moderate and clearly explained in marketing material."
The key word been moderate , is from high 60mbps to below 10mbps moderate , i dont think so
ec9wrr
5 Jun 16#1144
No breach if they say they'll be throttling though... Still no sign of slowdown on mine.
myself321
5 Jun 161#1145
Well yes, in my view , if a user is getting above 60 mbps then at certain times below 10 mbps , its an 80% decrease in speed, that to my mind is not moderate , but extreme , in my view a breach against the advertising rules
"Marketing communications must not mislead the average consumer about the benefits or results
that might be expected from an “unlimited” product, or about the existence or impact of any
factors under the provider’s control that are likely to affect its usage.
“Unlimited” claims are likely to be acceptable for telecommunications services that are subject to
provider-imposed limitations if they do not restrict or limit a service in a manner contrary to the
average consumer’s expectations of an “unlimited” service. "
Just found this on their terms and conditions, although it doesn't quantify exactly how the speeds are affected:
Broadband Traffic Management Policy
Our network operator undertakes traffic management to ensure that our customers receive optimum performance at all times.
The principles of this network management policy are:
- To make sure that time-critical applications like Voice over Internet Protocol (VoIP) are always prioritised.
- To protect interactive applications like web-browsing and Virtual Private Network (VPN) from non-time sensitive
download traffic.
- To flex the network under demand to cope with normal peaks and troughs from day to day and month to month.
- To flex the network in the event of unusual demands in traffic or disaster situations such as a network failure.
- To provide a ‘quality of service’ effect, meaning multiple applications running on the same line interact with each
other effectively, and use of high demand protocols like Peer-to-Peer (P2P) doesn’t swamp time-sensitive traffic
such as online gaming or a VoIP call.
Traffic types are identified in real-time based on a combination of port, source IP address and DPI signature detection.
This allows our network operator at any given time to manage the network capacity and prioritise time sensitive traffic by
reducing the throughput of the other less time sensitive protocols.
Drooler
5 Jun 161#1147
Getting 75 down now but only went live Friday evening so will keep an eye on this.
j1mgg
5 Jun 161#1148
I will be taking two speed tests a day and will keep a screenshot to see if they are providing a good service just to get you past the cancellation date and the throttling. I can't see any good reason for someone to be throttled for no apparent reason.
FREEBIELUVER
5 Jun 16#1149
Im gonna cancel my order in the mornin,fat too many people getting poor speeds with throttling,anyone know if bt throttles?thanks
lugsy3
5 Jun 16#1150
I think that's the problem they have said in their T&C s that they will throttle/shape the traffic at peak times so evenings and weekends so will be difficult to say they are breaking breach of contract, however definitely worth getting on to them and start the ball rolling then keep records of slow downs, speed tests etc. They are a member of Ombudsman services which can get involved 8 weeks after first contacting SSE.
deanos
5 Jun 162#1151
throttling to a crawl isn't really fair tho is it, especially if you don't download much
lugsy3
5 Jun 161#1152
No spot on that's what you have to fight with. If you are not downloading and are just light user why should you suffer.
Galaxien
5 Jun 16#1153
Well here we go again. It looks like the speed throttle kicks in at 6pm.
I'm getting quite nervous now, as my 14 days 'change of mind' period has now expired, plus I need to wait another week for it to be switched over
Galaxien
5 Jun 16#1155
There are others on this thread who are not being throttled. So it may look like it,s down to luck who,s getting throttled or they might be next in line to be hit.
We,ve made a point not to download or stream anything in the house while I keep an eye on speeds & also build up screenshot evidence to hit SSE with when I contact them regarding this ridiculous speed throttle.
crazyzombi3
5 Jun 16#1156
Give it a couple of months and they will be. As the new customers come the old will get shafted. But what do you expect for a fiver broadband 500mb?
Galaxien
5 Jun 16#1157
Warning people.... Don,t bother signing up to this!
anyone know if bt throttle please?i asked earlier but no one replied,i could do with knowing cos im gonna cancel my sse order ,thanks
deanos
5 Jun 16#1159
No they dont
deanos
5 Jun 16#1160
Ring them up tomorrow and put a complaint in , that's pretty bad
FREEBIELUVER
5 Jun 16#1161
Hi deanos,is that "no" they dont or "no" u dont know?cheers
platterfish
5 Jun 16#1162
They will ask you to run the BTW diagnostics, I did this, in full and they never received any of them. it started to frustrate me, Kept going round in circles..
Pcov76
5 Jun 16#1163
I cancelled on Saturday 4 days before connection. I was told as it was 48 hours before it was fine
Pcov76
5 Jun 16#1164
I do TB's every month on every protocol you can think of and I have never got less than 76/20 24/7. I did cancel SSE and then was going to cancel BT to get Virgin but now after a sudden death in my family I am moving to another house anyway which can only get 25mbps on FTTC so I am going to take BT with me rather than totally cancel them. It is better the devil you know.
Just tried with 10 you tube videos running and they all work fine no buffing, and i can browse ok, just tested a 1gb file and took 7 mins to download
timber
6 Jun 16#1166
For comparison with Infinity 1 Fibre Broadband at 07:50
Cancelled install remaining for the present with BT can't get 76 Mbps from SSE or any ISP (distance from cabinet) and with all the if's, buts and congestion at peak times from SSE and 18 month contract it's a risk to far
Un-subscribed from topic wishing you all the best :smiley:
deanos
6 Jun 161#1167
Just done another with you tube vids also running , very odd all over place, but to be fair everything is working ok
dizzer
6 Jun 162#1168
We had now TV on last night and an xbox one playing star wars battlefront working fine last night. Additionally, there was an IPad doing odd bits. Xbox actually didn't show any slow connection to server messages which were did happen occasionally with old broadband. I don't torrent, but if it stays as it is now, I will have no problems with the quality of service I have.
Newbold
6 Jun 162#1169
Nice to see a positive report - there are probably a lot more positives too, simply because it tends to be only the bad experiences that get posted (for obvious reasons). That said, the picture's by no means clear and a lot of us are probably still trying to make an educated decision as to whether to cancel or not - so thanks for all the posts, negative or positive. :smiley:
Still trying to work out whether the service is likely to be OK if you avoid torrenting, as many of us do.
dpc1979
6 Jun 162#1170
Thats what SSE do get you going round in circles and pretend they dont know what the problem is and they will tell you nobody has complained about it before.
SSE will try just to wear you down so you go away.
BUT you was all warned so I have no sympathy for anyone that now has to spend the next 6-8 weeks fighting to get out off a contract .
Pcov76
6 Jun 16#1171
Only if it's evidence which is against something not already in their terms.
So best of luck with that.
Pcov76
6 Jun 16#1172
Quidco once tracked me for o2 broadband but i cancelled 2 days after ordering and they still paid out- see if TCB do the same lol.
grinnaslee
6 Jun 16#1173
Anyone having issues with TCB not tracking? If so has a payment been tracked at a later date once the BB is installed?
JAMESPETERS1
6 Jun 16#1174
Yes, still not tracked (signed up middle of May). Have had to submit a manual claim.
FREEBIELUVER
6 Jun 16#1175
ive phoned them up and cancelled my order this morning,im gonna go with either bt or talktalk(still want fibre) anyone recommend a router than i can set up vpn directly onto it(even if i have to use dd wrt or something) cheers in advance
matthat
6 Jun 16#1176
so many people with negatives on this offer - I am with plus net standard broadband which costs me more than this deal, so this is a win win win for me especially if the cash-back tracks, I get very low speeds at the moment and as long as it does not get slower I can not loose!
I have had dealings with sse before and as long as you keep emailing them you normally can get problems sorted eventually (but they are the worst for ignoring problems)-
I personally would not go with BT as I believe they are deliberately making it difficult for the other company's as there can not really be any other reason that BT has a better reliability?
Newbold
6 Jun 16#1177
OFCOM 2015 VOLUNTARY CODE OF PRACTICE: BROADBAND SPEEDS
This might help. Oh, wait a minute - it only covers ISPs that have signed up to it? And does that include SSE?
You guess! :wink:
Under the voluntary code of practice on broadband speeds, Internet Service Providers (ISPs) agree to give clear information on broadband speeds to consumers when they consider or buy a home broadband service, and to provide redress when speeds performance is poor. Ofcom and ISPs have agreed a revised code which came into effect on 1st October 2015.
Links to the revised code, the 2010 version of the code, and a plain English guide for consumers are provided below.
List A shows those ISPs who have confirmed that they have now implemented and are signed up to the 2015 Code. ISPs who have signed up have agreed to abide by the principles and spirit of the Code. This does not guarantee compliance but we expect signatories to commit to honour the letter and spirit of the Code. We will monitor compliance with the Code using measures such as ongoing mystery shopping.
List B below shows those ISPs who informed us, at the time of implementation of the revised 2015 voluntary Code of Practice, that they want to sign up to the Code once they are compliant with the requirements.
If you are an ISP and would like to sign up to the voluntary 2015 Code of Practice, please email
.
List A
BT
Sky
Virgin Media
KC
EE
Talk Talk
Zen Internet
List B
Hyperoptic
Plusnet
InTouch Systems
The Co-op
the_moid
6 Jun 16#1178
Anyone switched to SSE from BT unlimited 2 and can comment on how speeds compare ? Currently getting 73mbps with BT and presume will be comparable with SSE as its the same infrastructure ? What i don't know is how much difference traffic shaping would make to this speed.....
j1mgg
6 Jun 163#1179
I spoke to an see advisor today on live chat and he said
I have spoken with our Broadband specialists who have advised that
although we do have a Fair Use and Traffic management policy writen into your contract,
SSE do not enforce these policies at present. In the future if these policies come into place
and your service was limited. It would be limited to your lowest speed which would be
61.9 mbps
Surely if they have breached the contract by reducing the speeds, you should be able to claim for 'loss of a bargain' and get compensation for the additional expense to switch to an alternative supplier... Well in theory, probably would involve small claims
nublets2k
6 Jun 16#1182
Have a look at the BT infinity 1 £10.99 offer. There are people on SSE reporting speeds slower than standard adsl.
FREEBIELUVER
6 Jun 16#1183
hi,cheers for that but i dont think i can use openvpn with it to be honest so im still stuck which to get,thers so many routers out ther but im not sure which i need for dd wrt and some routers are very expensive so i dont want to get the wrong one
im thinking about the bt infinity £10.99 too
grinnaslee
6 Jun 16#1184
This sells for about £35 quid on ebuyer, I bought one too.
nublets2k
6 Jun 161#1185
The RT-N66U supports openvpn natively and also through DD WRT, but if you've got more money to spend then get one of the newer models because they have more cpu power and memory for running the vpn. It doesn't have a modem, so you'll need an OpenReach one.
FREEBIELUVER
6 Jun 16#1186
Hi Nublets could i hook the RT N66U up to the homehub5(if i joined bt) and use the homehub for a modem?(im not very techie)lol,aslo is it ok for fibre,cheers
sunnyp
6 Jun 16#1187
Avoid like the plague - I signed up last year and get poor speeds, throttling in peak hours and had 3 months down-time earlier this year whilst they blamed Openreach for the issue.
Save your time, money and wits!
nublets2k
6 Jun 16#1188
That graph doesn't really show anything conclusive, because :
a. Those average speeds include ADSL and Fibre both of which run at varying speeds.
b. Sky and Talk Talk run their own back haul so BT has no influence over their connection speeds.
If it was a graph of 76mb Fibre users then it might prove something.
FREEBIELUVER
6 Jun 16#1189
Hi Grinaslee,where is it on ebuyer for £35 ,i cant find it for that?cheers m8
nublets2k
6 Jun 16#1190
If only. :laughing:
nublets2k
6 Jun 16#1191
You can but you have to double nat, which can be a headache for port forwarding. Personally I'd pick up an openreach modem from ebay, they're around £30.
It's fine for fibre, but if you're going to be hitting the VPN hard you should consider spending a bit more and getting a newer model with a bit more grunt. The RT-AC56U might be worth a look.
matthat
6 Jun 16#1192
I am hoping that these are a very small percentage and yes if that was the case then complaining is the only way - I can not see them getting away with it if it was all there customers!
That graph doesn't really show anything conclusive, because :
a. Those average speeds include ADSL and Fibre both of which run at varying speeds.
b. Sky and Talk Talk run their own back haul so BT has no influence over their connection speeds.
If it was a graph of 76mb Fibre users then it might prove something.[/quote]a. the graph was only there to show that I was bottom of there list at the moment - when I connect with sse I will be able to compare
b. why do you think BT can get better connections then? they should be all the same unless you think SSE are deliberately slowing down there own connection (which could only happen if they did not invest in enough hardware to run at peak times)
FREEBIELUVER
6 Jun 16#1193
basically i want (if) possible two routers to do the following(on fibre) one router set up on vpn) other router without vpn so i dont have to keep changing settings,,unless theres another way?cheers
FREEBIELUVER
6 Jun 16#1194
ok i will have a look,what would i do,have a modem between the homehub and the router i want to put the vpn on?thanks
nublets2k
6 Jun 161#1195
a. the graph was only there to show that I was bottom of there list at the moment - when I connect with sse I will be able to compare
b. why do you think BT can get better connections then? they should be all the same unless you think SSE are deliberately slowing down there own connection (which could only happen if they did not invest in enough hardware to run at peak times)[/quote]
a. Fair enough.
b. Daisy run SSE's back haul, not BT, so there's no guarantee that they would be the same.
It's very possible that Daisy are slowing people down because they don't have enough capacity, almost all ISPs sell more capacity than they actually have.
It's also possible that BT are prioritised over Daisy at the cabinet, and that the people with slow speeds are simply on cabinets that are at capacity.
But it's starting to look like the former, because people who have complained have had their speeds return to normal at times when they were previously crawling.
Newbold
6 Jun 16#1196
How do you get at the live chat? Never comes up as an option for me.
nublets2k
6 Jun 16#1197
That could work too, just connect the vpn router to the homehub.
No, that wouldn't work. But if you don't want two routers, then you could set up the vpn router so that only specific ports were connected to the vpn and the others went onto the normal BT connection. But it's harder to set up, and you'd need a modem. You're better off using the homehub and then the vpn router.
Pauladin91
6 Jun 161#1198
Mines just gone live. No problems here. Will see how it goes over the next week.
FREEBIELUVER
6 Jun 16#1199
thanks for all this help your giving me Nublets,how would i get round the double nat that your mentioned earlier?
nublets2k
6 Jun 16#1200
It shouldn't be a problem if the traffic from the second router is going through the VPN.
veedubjai
6 Jun 16#1201
Everyone should be asking what their SSE staff use at home?:smirk:
FREEBIELUVER
6 Jun 16#1202
so i could use the rt n66u for that then?im keeping an eye on a nighthawk r7000 at the min(if it goes cheap)which would u use along with the crappy homehub,ill leave u alone afta this ,promise lol
scms
6 Jun 161#1203
Been with SSE for almost a year now, 76mb deal, generally on 74 down and 29 up, no problems, would recommend, but I came from talktalk where I was getting 1.5down and 0.1 up
FREEBIELUVER
6 Jun 16#1204
was talktalk fibre or adsl?
Newbold
6 Jun 16#1205
Got it now - but they're incredibly unhelpful and evasive about the traffic shaping policy.
FREEBIELUVER
6 Jun 16#1206
probably dont wonna lose more customers
deanos
6 Jun 16#1207
Just thought does the fibre need to settle for 10 days or something ?
EDIT: Gave them a call got £30 for the BT engineer not turning up , they said it takes 10 days to settle, so i guess you cant really complain till after 10 days ?
Multiple you tube vids are running ok, although speed tests are all over place, one minute its 10mps next its 50+
Newbold
6 Jun 16#1208
Online chat - "We do have a traffic management policy but it is not currently in place. We may operate it in the future."
Meaning? Whatever you (or rather they) want it to mean? Either it's a downright lie, or speeds could soon get even worse. Difficult to believe that there's no traffic shaping, given the reports on here. Or are people lying? :smile:
dpc1979
6 Jun 16#1209
I was told by Openreach when they came to check out the fault/complaint about SSE speeds. "It's Daisy they dont have enough throughput and are over subscribed"
That was straight from openreach.
SSE plan is to offer a "deal" when BT announce a price rise - They get a shed load of customers that jump the BT ship but can't handle the influx as they dont have the infrastructure to cope, I mean it was taking about 50mins for me last year to get through to SSE on the phone.
Dont get me wrong I have not found the perfect ISP by any means but SSE are the worst out there by a long mile.
dpc1979
6 Jun 16#1210
would recommend using this site and setting up auto testing http://testmy.net/ - You need to leave the browser open - I ran it on my homeserver. But this will give you a good idea about your speeds over a period of time
coco_cool
6 Jun 16#1211
I finally rang and cancelled this morning; no questions asked. I was well passed my 14-day 'cool off' period. My line transfer was due to take place on the 14th June. The SSE guy confirmed that as long as I cancel 2 days before going live, I can leave penalty free. I am currently with BT Infinity 2, midway through a 1 year contract and I am switching to Talktalk Fibre Medium, 38Mb Unlimited for £22.70/month including line rental (for 18 months), plus £120 LovetoShop voucher. Had previously been with TT for 8 years on same package; rock solid connection and no throttling at anytime, with or without VPN. And I am a very heavy user!
Newbold
6 Jun 16#1212
Thanks for that - I've managed to get a similar assurance. I'm definitely switching now, with a 'get out of jail free' card to play if things go wrong. Then it's back to BT again as a new customer, with a nice new customer deal. :smile:
deanos
6 Jun 16#1213
what do u ask them ? , cant find a live chat, website is pants
logie48
6 Jun 16#1214
Where did you get that price for 18 months? I can only see it for 12 then it goes up.
j1mgg
6 Jun 161#1215
First time i spoke to the guy on live chat he tried to palm me off with the T&Cs, but when i advised that is a good explanation of why you might throttle or traffic shape, it doesnt tell me the triggers or values, and then he went away"or just put me on hold for a few minutes" to speak to the broadband team he came back with the no throttling or traffic shaping.
I have just spoke to someone on the phone, who was pleasant, and he was more reassuring about they have to comply with the standards, and if they dont adhere they can be reported for supplying less than minimum speed. He said the fair usuage amount was 1TB a month.
I will give it a shot as i have the live chat recorded, plusnet are doing a deal just now if people would prefer, just over 50% more.
How does that work with BT though, as surely by the time it's switched it'll be over 30 days after you gave your initial notice to leave?
coco_cool
6 Jun 16#1219
I believe if you apply to switch before your 30 days expire, then you will not be penalised. This is what BT confirmed this morning when I spoke to them. My notification email from BT was on the 13th May, so technically, I have until the 12th June to apply for a switch, as long as your intended new provider contacts BT immediately!
deanos
6 Jun 161#1220
well im getting 50mps just now and i got amazon prime running on 2 tv's and 8 vids on my pc and all working ok
coco_cool
6 Jun 16#1221
Don't forget Topcashback. They are offering £33 if you purchase via for Broadbandchoices. Just search Broadbandchoices on Topcashback. Quidco only offering £30.
deanos
6 Jun 16#1222
very odd, talk talk had no fiber option when i was bt i checked several times , just checked now im on sse and its taking fiber orders
don't forget TT has only 2mb upload if that's important to you
Newbold
6 Jun 16#1223
Possibly. But if you cover the position with the right wording via email or chat so that there's a written record of what was said it'll be very easy to get out of any contract and go back to BT (or wherever) as a new customer with a new customer deal. :wink:
Galaxien
6 Jun 16#1224
Tonight,s shockingly "ultrafast" fibre offering from SSE
Pcov76
6 Jun 16#1225
If that's true she should have slapped you for even going in the first place. She might be a lawyer, let's hope she is a consumer rights lawyer.
m4dm3n
6 Jun 16#1226
That's mine:
SSE :smile:
Pcov76
6 Jun 16#1227
I was on unlimited 2 and I stopped the switch. It uses the same wires etc as BT but the backhaul provider is NOT BT and therefore it;s much different
srdrSEA
6 Jun 16#1228
It is so slow, why?
Pcov76
6 Jun 16#1229
So then their backhaul must be crumbling.
Galaxien
6 Jun 16#1230
Who know,s why... Not downloaded or streaming anything.
Download speed is great until around 6pm then the speed throttle kicks in.
Pcov76
6 Jun 16#1231
74 down and 19 up maybe?
Pcov76
6 Jun 16#1232
As they are not part of any scheme, I don't know who you think holds this "get out of jail free' card" too
But I guess time will tell, I look forward to the " they wont let me leave" posts.
Pcov76
6 Jun 16#1233
I am glad you said on SSE - my Infinity is rocking right now full speed :smiley:
Pauladin91
6 Jun 161#1234
Why do you care so much?
deanos
6 Jun 16#1235
well im better than you slow uns , just now, still not ultrafast tho
Newbold
6 Jun 16#1236
They don't need to be part of any scheme - it's a simple matter of contract law. The 'get out of jail free' card is a written assurance from SSE that my speeds will remain within the parameters I gave them for the full period of the contract. If they don't, an essential term of the contract will not have been met and I'll be able to end it. Maybe not everyone will want this route, but I'm more than comfortable with it. :smiley:
Galaxien
6 Jun 16#1237
I,m sooo glad I signed up to this garbage!
deanos
6 Jun 16#1238
oh oh, just downling a 1gb test file from think broadband, downloading at 494kb/sec , its at 15 mins so far and downloaded half of it
deanos
6 Jun 16#1239
balls
bullet9t9
6 Jun 16#1240
Damn. Engineer is coming in tomorrow morning. Dreading this now
deanos
6 Jun 16#1241
32 mins for a 1gb file to download :disappointed:
you tube is working fine tho
Galaxien
6 Jun 16#1242
Welcome to the slow uns club.... Free membership for new customers. :smiley:
Pauladin91
6 Jun 16#1243
OK, its the evening. Its slow as hell. 2gb download, 8gb upload. How can the upload be 4 times the download!
databar
6 Jun 16#1244
3.2mbps isn't to bad :man:
I only get 1.9mbps at the moment so it hopefully will still be quicker Should I stay or should I go
Galaxien
6 Jun 16#1245
You get top speeds during the day but it,s no good to most people that work.
We are paying good money for ultrafast so we should expect to receive what we signed up for.
If anyone from SSE or Daisy are reading this thread then please sort it out or you are going to lose most of the new customers that you,ve signed up recently.
someuser08
6 Jun 16#1246
For all those doing speed test via thinkbroadband - either Daisy has an issue with routes to it or its thinkbroadbad issue... Mine is showing now 2.5mbps, yet I'm able to get constant 5Mb/s (~40mpbs) from newsgroups at the same time (in fact any time). Speedtest is showing around always 40 in the evenings and I'm able to download just at that speed. Even if you think that Speedtest is on white list - testmynet shows around 25mbps, but as I said I'm getting much more than that in real download speed.
*edit* also latency seems to be VERY high on thinkbroadband - 40-60ms is very bad. I get about 9-12ms to speedtest which could explain the congestion on that route... In any case BTW speed tester is the only real one SSE would trust...
benish7
6 Jun 16#1247
I phoned this morning to cancel too. The lady on the phone gave me some spiel about people having to wait 10 days for their service to stabilise to get a true average speed. She also asked if I signed up over the phone or online, implying that if I'd called they'd have told me about the traffic shaping.
I'm going to phone BT tomorrow and see if I can be pursuaded to stay if they can offer me a new customer deal (I'm told I need to speak to the AOT team for the best deals), if not I'll go with TT with the £120 voucher and £33 cashback!
Do you have fiber already? if so they wont turn up.
cahir
6 Jun 16#1251
Let me know how will that work out, I'm in similar position- my BT contract ended ,I was thinking of going for this deal but...
Would happily stay with BT if only they would offer me same thing they offering new customers (10.99/mth + 100quid reward card).
Newbold
6 Jun 161#1252
They won't do it, though. Crazy system, but the only way to work it is to move away and then move back again, hopefully after a shortened contract as a result of a price increase.
nublets2k
6 Jun 16#1253
It streams fine on my Plusnet 8mb ADSL. :innocent:
Can't you just download it on Sky Go?
deanos
6 Jun 16#1254
Just testing on a Sky box, 2.96gb file has so far taken 70 mins and only at 60% downloaded, it used to take about 15 mins max before
BTW Speed test just now
deanos
6 Jun 16#1255
What are people asking on live chat please about the min speed ?
bullet9t9
7 Jun 16#1256
I had sky fibre for 2 years. Had an bt engineer put a new filter or something a year ago. Yet SSE told me an engineer is coming on the 7th
Newbold
7 Jun 16#1257
Surely somebody's getting normal speeds from SSE? :neutral_face:
deanos
7 Jun 16#1258
By the looks of it on
deanos
7 Jun 16#1259
Here don't think anyone getting full speed, just checked a min ago and at 20mbs, ultrafast should be over 38mbs and only getting half of that
AnotherLorien
7 Jun 16#1260
Just migrated myself.
Syncing @ 58Mbps to the cabinet, so the best I could ever expect fom any download is around 55Mbps (ish)
Pretty near max really, but will obviously see what happens this evening :smiley:
hallofnames
7 Jun 16#1261
I just transferred from BT overnight.
I was on fibre and was getting 28-30mbs download, 7 mbs upload.
The swap over took 5 mins when I noticed the service went down overnight.
Broadband speed checker says speeds of 30mbs download, 8 mbs upload.
Ultrafast was not available in my area, so, so far so good :-)
Drooler
7 Jun 161#1262
Not dropped below 70mbps at all since install last Friday regardless of time I check speeds.
I've been lucky so far it seems
Addnan
7 Jun 16#1263
Got a call when I wasn't home yesterday saying an engineer will be round today.. My broadband is already up and running this morning. Already had fibre, just switched the routers.
No1_Dave
7 Jun 16#1264
lots of people seems to have moved to sse, would be useful if people can provide regular updates about their situation/speed etc.
I see some people have gotten written confirmation(live chat) of sse saying they're not currently "traffic shaping/throtting", that's either a lie (because many people are reporting poor speeds during night time/peak hours), or sse/Daisy are taking on too many orders/customers and their backhaul/infrastructure simply can't cope, maybe especially in the bigger/busier exchanges where Daisy's customers have been "de-prioritised" over other bigger providers i.e. BT, Sky etc?
if it's the 2nd option then I wonder maybe in the future months if sse/Daisy spend some money and expand their infrastructure then maybe people will get better/stable speeds? but at such a low monthly price you have wonder where the money for expansion will come from...
also somebody mentioned they were told by sse the "fair use limit" is 1TB? well that's not good for quite a few people, more and more people are downloading & streaming online, 1080p, 4K etc eats up bandwith like there's no tomorrow...
BFLEM
7 Jun 16#1265
Mine just started today 76/19 so far so good ,did 1.5 gb torrents no problems round about 5mb.
r1kkster
7 Jun 16#1266
Woke up at 6am to find no internet at all - considering SSE have booked an engineer between 8 - 1 today.
I just swapped over kit from BT to SSE and 2 mins later up and running. So far so good (although no engineer).
Tested connection using various test sites via WiFi 5G
I'm testing from IPSWICH - i have test on and off for the last 3 hours and seems constant so far but i will wait and see.
No1_Dave
7 Jun 16#1267
Time of download? would be useful to monitor the DL&UL speeds over a period of a few days especially during peak times. also use torrents to DL a lot of stuff here so still reluctant to go ahead with this deal...
dizzer
7 Jun 16#1268
Mine is still exactly the same 54.5 down 18.88 up. Had now TV and music streaming together last night without problems.
BFLEM
7 Jun 161#1269
That was 9am this morning will check speeds this evening when downloading, will post a couple of time a day when possible over the next few days
bullet9t9
7 Jun 16#1270
Can someone explain to me how I'm suppose to know when I should change routers.
Engineer is suppose to arrive before 1pm. But my sky fibre is still working.
When am I suppose to switch routers, and if I switch to my SSE router. Will I get the 80mb speed.
Currently still getting my 39mb download 9.7mb Upload from sky.
r1kkster
7 Jun 16#1271
When your broadband stops working over SKY - that's the point you should swap over routers or unless the engineer turns up (lol)
wr1967
7 Jun 16#1272
When you lose broadband connection on sky router switch to Sse router
Addnan
7 Jun 16#1273
It has been going at 75 down and 18 up since the early morning. Guess the real test will be once I get home from work and see how it deals with the evening traffic.
Newbold
7 Jun 16#1274
Encouraging to see so many positive reports. Looking increasingly like the bad ones are the exceptions now. Always the way though - problems are always going to be exaggerated on HUKD.
jb66
7 Jun 16#1275
Your hardly going to understate problems!
Pcov76
7 Jun 161#1276
Because I was about to switch, and according to the texts I just got, even though I cancelled on Saturday it looks like I am about to be slammed anyway as it's going ahead tomorrow apparently,
Would you not care?
Pcov76
7 Jun 162#1277
2mbps and 8mbps you mean, if you were getting 2Gbps down and 8Gbps up i'd come remove you from your house and use it myself.
goldengirl 007
7 Jun 16#1278
Ha made me chuckle
alex_dis
7 Jun 16#1279
As I said earlier in the thread, you have to be realistic - they're not going to offer you a reward card. BT offered me £10 a month to stay, which I did because the service was stable (no obvious throttling as far as I can see) and there's a possibility that switching to SSE would be problematic. Cashback/rewards are for new customers - across the board, not just BT - you just have to decide whether it's going to be worth any potential hassle/disruption/stress to switch.
nublets2k
7 Jun 16#1280
Don't forget £90 Quidco too!
Galaxien
7 Jun 161#1281
My speedtest today just like it,s been everyday during the day
My speedtest last night, just like it,s been every night
No exaggeration here!
Newbold
7 Jun 161#1282
I'm sure you're not exaggerating. But the number of people (as against posts) reporting problems in this thread is still much smaller than the number of people reporting that they're happy with the speed. And the general level of feedback elsewhere about SSE is positive - far more positive, in fact, than many other ISPs.
It'll be interesting to see how all this works out. I'm not anticipating problems with SSE based on what I've read so far, but if there are problems I've got enough of a guarantee from them in writing to enable me to escape the contract. From my standpoint, this is win/win. So thanks to the OP for the deal. :smiley:
j1mgg
7 Jun 16#1283
how do you get £90 quidco, I used the £130tcb one?
j1mgg
7 Jun 16#1284
1tb is still 5hrs of streaming 4k content from Netflix per day
dpc1979
7 Jun 16#1285
Its only a win win if you can switch and leave SSE with a click of a mouse. YOU CANT. You will have weeks of hassle and going round in circles and after the whole experience you will just think was that really win-win.
Also its my belief its mainly Fibre Customers that get throttled and you will more likely too if your cabinet is at or near capacity.
Those having Fibre installed and need Openreach to come round - Just ask the openreach engineer about Daisy and SSE and see what they say!
bullet9t9
7 Jun 16#1286
I'm still waiting for SSE to come down. It's past 1pm and they were suppose to come before then
bullet9t9
7 Jun 16#1287
Now my land line isn't working. Great
Newbold
7 Jun 16#1288
Rest assured, I won't. There are ways of getting things sorted. :wink:
Newbold
7 Jun 16#1289
Well they would, wouldn't they, as part of BT? :smile:
happymanuk
7 Jun 16#1290
Have you transferred from ADSL to FTTC ?
dpc1979
7 Jun 16#1291
Unfortunately you will as even if you think you will go via Ombudsman or Not being sold what was described route YOU must allow SSE time resolve the issue - And they will take 2-3 weeks just to get an openreach engineer out to say theres nowt wrong the line or the equipment at the Cab and its sync at a speed within spec.
dpc1979
7 Jun 16#1292
For those that think "I will goto the Ombudsman to get out of my contract" let me just explain the procedure.
1. You need to raise a formal complaint with SSE
2. You have to give SSE time to resolve the issue.
3. You need a Deadlock letter from SSE
And only when you have a deadlock letter will any Ombudsman will look at your complaint.
There are better, far more effective, ways. Formal routes are fine, but they take too long.
deanos
7 Jun 16#1294
Mine just now, have plugged in the openreach modem
dpc1979
7 Jun 16#1295
The problem is SSE will not allow you to cancel or leave penalty free until they send out an openreach engineer out first - That in itself can take weeks.
Trust me having dealt with SSE last year for the same thing they are absolute backwards. Anyone that thinks they can switch from SSE in days and breaking from a 18 month contract with out SSE trying to pursue you for a fee are mistaken.
It took me 6-8 weeks and I had two openreach engineers report and a Ofcom monitoring box before they backed down to allowing me to leave penalty free and then they still tried to charge me for cancelling my line rental as they tried to say they only agreed to me cancelling my broadband contract - Luckly I had the call recorded and they soon backtracked.
nublets2k
7 Jun 16#1296
Looks like you've used up your quota of Sweet FA for the day! :confused:
dpc1979
7 Jun 16#1297
That or all those school kids just got home, straight onto consoles and tablets
someuser08
7 Jun 16#1298
No problems here.
deanos
7 Jun 16#1299
can anyone not on sse please tell me how long it takes to download the 1gb file, just took me 12 minutes :confused::(
Maybe some people are just more effective at getting what they want done. We must agree to differ as to the best way to resolve a problem (if it arises) and how long it will take. As I said, there are other ways. :wink:
lugsy3
7 Jun 161#1302
4 minutes on BTinfinity @37mbps
dpc1979
7 Jun 16#1303
Well dont forget to share how you got out of your SSE contract as Im sure many will need your help in the forthcoming weeks
someuser08
7 Jun 162#1304
I'm surprised that people are blindly signing up to this and only then reading this thread. We are talking about an energy supplier reselling a BT based wholesaler (Daisy) product. Just think how can that be compared to tier 1 providers like BT/Sky/Virgin (not that they are great anyway). Anyone with a little sense would be reading threads from last summer here and on moneysavingexpert to get an idea of what to expect. Daisy or even BT itself could easily prioritize traffic any way they like and SSE would have very little to do with it (in fact all they do is raise tickets with Daisy in case of issues). How can anyone expect top service for everyone in this scenario is beyond me...
Having said all this, my experience with SSE is nothing but good one. I signed up last summer and getting 80/20 most of the time. Sometimes it gets down to 40-50mbps in the evenings, but for the amount of money it cost me I don't mind. Do they throttle p2p? Yes, but nothing that VPN would not fix. They don't throttle newsgroups. I do live in not so build up area (but still within M25), so of course if you are in the densely populated area your experience can vary. Its the same like virtual mobile operators get throttled by main mobile networks. Anyone who signs up to this need to understand how it works...
Pcov76
7 Jun 162#1305
2 mins 12 seconds on 80/20 Infinity
zermattbusby
7 Jun 16#1306
04:53 - Sky Fibre - WIFI
BFLEM
7 Jun 161#1307
Tried a speed test at 6pm 81/19 BUT now trying a torrent dl and it's downloading at just over 100kb ??????643mb will take 2 hours to dl not impressed .during torrent dl I'm getting 47/19
nublets2k
7 Jun 161#1308
1 min 45 secs - EE 4G :innocent:
deanos
7 Jun 16#1309
im all over place
vini_1983
7 Jun 16#1310
Finally the D-day came today, BT stopped working sometime back and plugged in the SSE technicolor router. All went smooth, speed on wifi is showing as http://www.speedtest.net/result/5386049748.png. Fingers crossed it remains the same
deanos
7 Jun 16#1311
try downloading some files, try the 1gb one and time it
Peak time now, so running a few tests and it seems good enough for now at least. I am in what was at least during ADSL days a very busy exchange. Poplar exchange. Just took the speed test and tb test below few minutes ago. Will keep updated if anyone is interested over the next few days.
deanos
7 Jun 16#1314
peak time slowdown 4 me or is it ? , im getting very mixed results someone is lying ???
Galaxien
7 Jun 16#1315
Here we are yet again it,s pitiful. My telephone call earlier obviously did the trick. :confused:
deanos
7 Jun 16#1316
beat ya, but the wrong way
hang on
is think broadband test reliable ? BT wholesale test 47mbps
ryan2801
7 Jun 16#1317
I've been up and running all day (it was BT who informed me of my switch date not SSE) Impressed thus far, but will give it a couple of weeks before passing judgement.
rawson
7 Jun 16#1318
I cancelled my order today with SSE no issues at all, was due to be installed on the 14th June 2016. From the sounds of things I had a lucky escape :confused:
Galaxien
7 Jun 16#1319
Think broadband show the real results as far as I know but I do know they,re not affiliated to Daisy like speedtest.net are.
yep same here, you tube keeps buffering, never had than since i was on adsl a few years ago
Pauladin91
7 Jun 16#1323
Trying to watch amazon prime.
I've never had this, I was fine with sky regular ADSL. Now I've switched to ULTRAFAST SSE rubbish, the internet connection is worse.
THIS ISNT FIT FOR PURPOSE.
First world problems.
deanos
7 Jun 16#1324
I have just tried Amazon prime on my TV , its working BUT only in sd , does not play in hd !
Pauladin91
7 Jun 16#1325
I can't even play in SD. Speed test is showing 1.5mb...
ryan2801
7 Jun 16#1326
Amazon Prime playing fine in HD my end. I wonder if this ISP is a postcode lottery?
chegz60
7 Jun 16#1327
Wow I really feel for the ones having trouble. I am so glad my SSE order was cancelled!
I know how frustrating it is as it took me about 4 months last year to get BT Infinty working properly.
One thing that helped more than anything with my fibre connection is the router needs to be connected as close to the BT socket as possible?
Galaxien
7 Jun 161#1328
Come on guys you know some people on here think we,re over exaggerating these speeds! :laughing:
Galaxien
7 Jun 16#1329
Great isn,t it!
deanos
7 Jun 16#1330
Im just downloading that 1gb test file that took 12 minutes earlier in the day, well its only 40% downloaded so far at its at 36 minutes
Newbold
7 Jun 16#1331
Not sure anyone's said that. But by no means everyone is having problems. Most people seem quite happy. Seems to depend very much on where you live and how you use it.
Galaxien
7 Jun 16#1332
How can it depend on where you live if I receive speeds of over 75 during the day?
The openreach engineer told me when he came that the cabinet I connect to is not even a quarter full for fibre.
Right my 1gb file is around 60% downloaded and so far taken an hour !! an hour FFS
I give up and off to bed, night folks
Newbold
7 Jun 16#1335
Do you have another explanation for the positive reports then? :neutral_face:
Galaxien
7 Jun 16#1336
Looks like speeds tonight are going back to normal at 11.17pm. For me anyway.
No1_Dave
7 Jun 16#1337
thanks for the torrent speed updates, as I feared torrents are being throttled the most especially during peak times. Have you tried using torrents with a VPN during peak times to see if you can get aorund the speed throttle?
matth5182
8 Jun 16#1338
D day is the 8th and i am yet to receive the SSE router. should it have arrived by now?
deanos
8 Jun 161#1339
its not just torrents, its anything you download
lugsy3
8 Jun 16#1340
Definitely mine has been here a week and I go live on 21st June .
deanos
8 Jun 16#1341
cancel now while you can !
lugsy3
8 Jun 162#1342
Lol no I think it will be fine I mostly download during the day and stream during the day, work evenings, mostly.
Again I think it's a lottery depending how many people in your area are subscribed to Daisy.
If you are wanting to download anything or stream hd after 6pm looks like many will struggle, which is ridiculous in this day and age of high speed broadband.The government are supposed to be pushing the high speed availability a lot so i think if you complain enough through the right channels and keep records etc you can get out of this contract eventually.
I am always up for this sort of fight , although I know it's stressful I don't give in.
Hopefully and selfishly I hope it doesn't come to this.
vini_1983
8 Jun 16#1343
More than 12 hours now, not seeing any difference from my previous infinity connection. Used sky box to download few HD shows tooks almost the same time. I think people are correct if you download one single file of huge size it takes a bit more time but that is not the most imp criteria for me. Have streamed youtube, iplayer on laptop as well as on xbox, even used chromecast to cast and its all good. Considering £21 which was the main reason I went for it instead of a real need of 76 MBps as I could've done with a standard adsl broadband also it works for my needs and budget
ryan2801
8 Jun 16#1344
Downloading that 1gb file takes an age, but I've no problem downloading torrents, which is odd.
matth5182
8 Jun 162#1345
turns out the router has gone to number 33 and was returned..... I'm number 12! So now im stuck without broadband until they can resolve the address issue as BT went off this morning. Not a good start, and no contact once they realised the router had been returned.
How on earth do they get the address wrong, its tied to the phone number and details i gave at time of signing up.
Hope this isn't a sign of things to come!
Newbold
8 Jun 161#1346
Quite. And there are plenty of positive reports too - rather more than the negatives in fact.
Connection this morning is 76/19 downloaded a1gb torrent at 8am got 7mb speeds tried again at 9am with 1gb torrent with same result both files taking a few minutes to complete . Will try another at 10 then 11 then.....well you know where I'm going with this ,seems morning downloads are good.
ryan2801
8 Jun 16#1348
I'm not getting above 32 mbps on the Ultrafast service, which is a tad lower than what I was getting with BT infinity. My BT telephone exchange states I should be getting up to 54.
BFLEM
8 Jun 161#1349
Yep tried shade you vpn and made no difference if anything it was worse 50kb
BFLEM
8 Jun 16#1350
I tried downloading a movie from showbox at 9pm last night and got around 1mb
j1mgg
8 Jun 161#1351
why are people downloading things in the evening, especially torrents. Would it not be best to download these overnight when you are sleeping?
coco_cool
8 Jun 16#1352
For those waiting connection and are having second thoughts; you can cancel, penalty-free, upto 5pm the day before. Here is proof:
Pcov76
8 Jun 161#1353
haha yeah good luck with that. I cancelled 4 days before - and yet I still got slammed :disappointed:
bullet9t9
8 Jun 16#1354
Did a speed test on my mobile and got speeds around 40mb download and 19mb upload
Did a speed test on Xbox one as I didn't have my laptop here. This is on Ethernet. 73mb download and 18mb upload
Even though I connected on Monday, i'm thinking that they will give me the wait 10 days rubbish.
I cannot wait 10 days of 1-2mb broadband, it will be torture.
BFLEM
8 Jun 162#1356
Personally I can live with the bb (shaping) during peak times my downloading is mostly done in the morning , all downloads between 8 and 11am today have been great and only taken a couple of minutes per gb. Not too bad for 21 quid a month all in.
Pcov76
8 Jun 16#1357
Did anyone see my last post.
I cancelled and they connected me anyway - BIG WARNING to anyone thinking of cancelling, do it as soon as possible so that they have NO excuse NOT to say they didn't have enough time.
As they are not part of OFCOM I can't complain about slamming. So now I am not sure what to do.
BFLEM
8 Jun 16#1358
BT told me I had to give them 4 days notice if I want to stay or in other words tell them by 3rd June 2pm as I went live on the 7th
lugsy3
8 Jun 16#1359
You have to keep contacting SSE then after 8 weeks( I know long time) , then contact the ombudsman. Keep records of phone calls emails etc times, response etc. I had to go via ombudsman before and they did indeed sort it out for me with a good result not on SSE but another communication company. https://www.sse.co.uk/help/phone-and-broadband/making-a-complaint-broadband#item1
ryan2801
8 Jun 161#1360
Whist I was hoping to acquire higher speeds on Ultrafast (I'm positive this is due to the capabilities of my nearest cabinet and not the fault of SSE) the service to date has been very stable, using all platforms (Amazon prime, Kodi, Windows to name a few)
If this service becomes the norm then it's going to be my bargain of the year, by some distance.
Judethedude2
8 Jun 16#1361
Do you get a confirmation router despatch email or anything, or does it just turn up ?
mzm70
8 Jun 161#1362
Mine arrived this morning, no prior notification
jb66
8 Jun 161#1363
Not if you want to download something and watch it now
coco_cool
8 Jun 16#1364
Sorry to hear about what happened to you. I cancelled more than a week before going live. I immediately tried to join Talktalk but was unable to initially as the cancellation process took a few hours. I then contacted BT a few hours later and they assured me that the cancellation had gone through and that I was a BT customer again! That was when I contacted TT again and was able to sign up to their Medium Fibre package and my transfer is due to happen on the 21st June. BT has subsequently confirmed that in an email. I have since contacted SSE twice and have been assured that I am no longer a customer and they are posting me a bag so I can return the router.
benish7
8 Jun 16#1365
BT offered me the new customer offer of £11 a month for Unlimited Infinity 1 (52mb). With line rental thats £30 a month + £55 up front costs. They couldn't offer me the £100 reward card though!
I'll go with the TalkTalk deal. Its only £1.70 more per month than SSE. Yeh its slower but i'm only on adsl now and it will guarantee me constant 38mb (which will probably rise to nearer 52 when they move in line with the boosted fibre speeds).
My cabinet only went to fibre a couple of months ago so would most likely run SSE ok at the moment, but they are too much of an unknown right now, and who knows what the future will bring. I can't be bothered with any hassle!
deanos
8 Jun 16#1366
Just complained, they said im stabilizing at the moment ! and to wait another 48 hours
They asked me to run BT Wholesale speed tests, when you run them there is a box at the bottom "Further Diagnostics" , click that and enter you phone number, the results are then saved and SSE can look at them, i tried to explain im getting good speed tests on there but its when i try to download it goes very slow
JAMESPETERS1
8 Jun 16#1367
Here are my speed test results (from various speed testers) from first thing this morning to about 15 minutes ago. I will continue to test into the evening and add more results to that page:
Come home and the broadband is completely unusable.
someuser08
8 Jun 161#1369
I think this is called karma...
Pauladin91
8 Jun 16#1370
Just tried it with an ethernet cable direct to the router and it's lightning fast!
Then when I connect via wifi, it is going right down to 2mb or less, like above. Any tech heads any idea?
It's slow on all devices so it isn't my laptop.
nige182
8 Jun 16#1371
Most likely either interference or faulty router, check the wifi channel and others in the area if you can and put yours on a different channel to the others.
r1kkster
8 Jun 16#1372
Day 1 of SSE
yesterday about 6pm my connection speeds dropped - i called SSE and they said wait 10 days to allow the line to settle but when i tested again at 7pm and then 8pm and then again at 9.30pm - I got good speeds as i had during the day
Day 2 of SSE
Tested connection using various test sites via WiFi 5G
I'm testing from IPSWICH - i have test on and off for the last 3 hours and seems constant so far but i will wait and see.
Pauladin91
8 Jun 16#1373
There are like 15 other routers being picked up around me, however I've never had this problem on other routers before.
Tried changing the channel on the router but still getting **** poor speed. Reckon it's a faulty router?
r1kkster
8 Jun 16#1374
Folks does anyone know if SSE support IPv6?
dizzer
8 Jun 16#1375
I think they are right about it settling down over 10 days. I'm 8 days in and today the router shows a 2mbps improvement on previous days.
Pauladin91
8 Jun 162#1376
Ok so
- Wired connection is superfast.
- WIFI over 5G is superfast
- Normal wifi 2.4ghz is superslow. This is an issue as only my ipad can pick up the 5G signal.
Can't figure out why normal wifi is so slow/unusable.
EDIT: FIXED IT. Finally get 65MB broadband. So the problem was my end all along. Now to see if they start throttling.
deanos
8 Jun 16#1377
but why is it fast in day, slow at night, if you already have fiber i don't think there is any learning process
mine seems ok at moment
Addnan
8 Jun 16#1378
torrents seem to even be going at acceptable speed at peak time for me..
deanos
8 Jun 16#1379
spoke too soon
Galaxien
8 Jun 16#1380
But speeds for me are up & down tonight.
happymanuk
8 Jun 16#1381
deanos
8 Jun 16#1382
try downloading a file, try this and time it 2.5gb file, i just a speed test at 41mbps but that file says its gonna take 3 hours to download !
Same - After a few minutes it stablises at 3 hours remaining. I'm able to download other things quicker though.
deanos
8 Jun 16#1384
have u got ant links so i can test thanks
j1mgg
8 Jun 16#1385
cam you advise what the issue at your end was, just incase someone has the same issue
Pauladin91
8 Jun 16#1386
Tbh I played with the settings in the router that much, it could be a few things. However I think its down to the router channels, I eventually found one that worked.
If I'm honest its been brilliant tonight. Downloaded 45gb PlayStation game and it finished in an 1hour 15mins. That was at 8pm.
deanos
8 Jun 16#1387
Oh oh, the wife has started moaning, she is trying to download Emmerdale on the Sky box, currently 9% downloaded and took 20 mins so far
BT Wholesale speedtest come back at 47mbps,
Any ideas on how i can prove its crap at downloading if the BT speed test is ok ?
Pcov76
8 Jun 16#1388
Yup. I cancelled on the 3rd was connection today (8th) :disappointed:
Pcov76
8 Jun 16#1389
Yes - the bag to return the router turned up for me today too - second class back to Birmingham, sort of a problem seeing as now I need it to connect.
Speeds so poor I can't be bothered to log in to home and post them, under 10mbps for my 74.6 speed estimate.
Pcov76
8 Jun 16#1390
HAHA! They dont ever support what they offer now.
LOOOOOOL! Dream on!
ryan2801
8 Jun 162#1391
Speak for yourself mate, as you have throughout this thread. It's been solid for me all day and night.
deanos
8 Jun 162#1392
Have you actually tried downloading files, ignore the speed tests as mine have been coming back ok, currently an hour now downloading a 1gb program on the Sky box, but speed tests coming back around 40mpbs
Newbold
8 Jun 161#1393
There are certain people in this thread (you know who you are) who seem incapable of accepting that some SSE customers are entirely happy with the deal. Some may not be, for whatever reason, but the impression is being given that SSE is a dead loss.
It may be - but equally well, it may be the bargain of the year. Be wary of making assumptions based on reports by a small number of posters. :wink:
happymanuk
8 Jun 16#1394
This is a test file I have been using - Getting very good speeds (Averaging 5.7 MB/s):
Deanos, if it isn't, are you able to connect your sky box using a Ethernet cable?
Galaxien
8 Jun 161#1396
I give up... Goodnight!
nublets2k
8 Jun 16#1397
Is that using wifi or wired?
deanos
8 Jun 16#1398
It's on a wireless connector, was taking about 6 mins to download 1gb when with bt on Sunday, since switching to sse it's taking over an hour, will try a cable tomorrow but pretty sure will be same
No increase in speed for me, but then I've been happy anyway.
happymanuk
9 Jun 16#1411
Out of interest, how did you get your SSE broadband username/password ? - Was it on any of your documentation ?
coco_cool
9 Jun 16#1412
If you went via BroadbandChoices then sit tight. It will take about 4 days. Mine just tracked this morning and I ordered on Monday.
ryan2801
9 Jun 16#1413
I didn;t need it, but you can find it via http://192.168.1.1/
Log in/register then it's in the Gateway box (far left, top row) click on 'Setup your gateway'
happymanuk
9 Jun 16#1414
I can see the username but the password isn't visible. You didn't need a username/password on the other router ? - Just left it blank ?
ryan2801
9 Jun 16#1415
Yep, you're connecting both routers via an Ethernet cable and using the wifi on the BT Hub instead of the SSE router.
The instructions are pretty easy to follow via the above link.
happymanuk
9 Jun 16#1416
Ah! - I see. I thought you were replacing the SSE router with the BT one - so you were only using the one router. That makes sense now.
AnotherLorien
9 Jun 16#1417
happy - he is using the BTHub as a wifi access point, not as a modem => SSE
[edit - you worked that out - lol - crossed posts]
You know that bit of paper that came in the box with the Technicolor router that details the "Internet Security Suite" ?
The user/pass on that bit of paper is the same as the PPP logon you need to use another modem/router (I am using it here on a 3rd party modem/router)
happymanuk
9 Jun 16#1418
Oh yes - I see that now. Thanks for the confirmation
mincemaster
9 Jun 16#1419
Mines installed, running at 55 up 13 down. Happy with that, downloading without any issues. Happy so far.
nige182
9 Jun 16#1420
Are you sure about that? That upload speed sounds great, but the download speed seems very poor in comparison to upload.
r1kkster
9 Jun 16#1421
The speeds will vary for everyone - not sure if you already had fibre that you would really need to wait 10 days for the line to settle????
nublets2k
9 Jun 16#1422
They compare fine, they're both about 70% of the max speed.
nige182
9 Jun 16#1423
You might want to re-read the post I quoted. 55 up is way above the max speed, 13 down is below ADSL speed. Very very rare to have upload speed higher than download speed.
LondonLass
9 Jun 16#1424
I just wish people would stop quoting them, defeats the ignore functionality.
nublets2k
9 Jun 16#1425
Yeah he's just got them backwards.
matthat
9 Jun 16#1426
the engineer came today and all connected up - although the tests show faster it still seems a little slow!
nublets2k
9 Jun 16#1427
You didn't sign up for the 38mb service by accident did you?
matthat
9 Jun 16#1428
no - that's all I got, might settle down yet (but I am in a way off village!)
I know, I guess I should put an icon to make people realise when I am taking the mic. :wink:
matthat
9 Jun 16#1431
does not mean anything to me as I just don't understand it!
dpc1979
9 Jun 16#1432
Basicly Fibre (VDSL) speed between 47 - 18mbp depending on Cab and exchange.
Normal Broadband (ADSL) nothing greater than a 3mbp -
You have Fibre space (FTTC) available at your local cabinet
mbugsy18
9 Jun 16#1433
Do SSE email you the date of the switch over or is it in the documentation with the router?
happymanuk
9 Jun 16#1434
For me they sent me a letter which was posted out to me on the day of the transfer - so no use at all. I got the date from the letter BT sent me.
mzm70
9 Jun 16#1435
I've had 2 text messages and an email
Judethedude2
9 Jun 16#1436
I had an email today from BT saying I'm leaving and switching on the 23rd June, but I'm away on holiday that week. Will it make a difference I don't need an engineer in my house as I already have an openreach socket installed, although I don't have fibre only ADSL ?
j1mgg
9 Jun 16#1437
If you already have fibre, then people have not needed an engineer, and an engineer hasn't turned up. I personally would still double check with sse as you don't want them trying to charge you for not being in if they magically do send one.
JAMESPETERS1
9 Jun 16#1438
I've been doing speed tests since I was connected yesterday throughout the day, and also this morning and just now (using four different speed test sites).
But I haven't had fibre before mate, but I have a fibre compatible openreach socket installed. That's why I think an engineer coming to my place is pointless. Just me swapping over the router and getting online is job done surely
hallofnames
9 Jun 16#1440
Changed over a few days ago and all fine so far. my free virus protection with BT has now ceased. Tried to download the free SSE Internet Security Suite, but username/password not recognised.
Just spent the best part of an hour on hold on the SSE support line, then gave up at 8pm.
Anyone else had this log in issue?
matthat
9 Jun 16#1441
personally would not like to use their software - but I tried the pw and user name they gave me and I could not log on (it is a long user name though and could have made a mistake), also I phoned them during the day and they had a ring back system then!
nige182
9 Jun 16#1442
I think because they have to physically swap the connection at the cabinet from an ADSL line to an FTTC line, they would still come to the property to plug their line tester in the check the line is connected fine. Let us know if you get a definitive answer though as I am in the same boat as you but still in contract a little longer.
hallofnames
9 Jun 16#1443
OK, thanks
deanos
10 Jun 16#1444
ANyone find it better last night ?
I was getting around 50mbs , had you tube stutter for about 20 mins but otherwise seemed ok
preecey
10 Jun 16#1445
I had a bit of YouTube stuttering and buffering last night and I'm not even with SSE; I'm with Three for my home broadband, so I don't think that issue was to do with SSE.
u664541
10 Jun 16#1446
I've had a text message, couple of "Welcome to SSE..." emails and 4, yes 4, letters - all letters saying the exact same thing about when the engineer is due to come to do the install.
On another, related, matter.......... Virgin (who I'm with) called yesterday to match the £21pm offered by SSE. I currently pay £47 for unlimited phone (overseas, mobiles, 24x7), 50Mb BB and "M" TV (don't use the TV package) & line rental.
I'm debating whether to stick or twist!
alex_dis
10 Jun 161#1447
Unless you are desperately unhappy with Virgin, then you should stay. Why risk the uncertainty of switching. That sounds like a really good retention offer.
deanos
10 Jun 16#1448
cool, makes me feel.a.bit better
OttovonPrimark
10 Jun 16#1449
I joined TopCashBack and went through them to get this SSE offer/service. TCB are now saying they have no record of the transaction though they did see a 'Click through'. What does that mean? Did anyone have a similar problem? Did you get it resolved? If so, how?
m4dm3n
10 Jun 16#1450
Spent some time testing my connection yesterday from around 8 pm. Having extremely low speeds according to thinkbroadband was thinking to starting the cancellation procedure ( complain, escalation, ombudsman ).
Started with TB sample file - transfer 100 KB/s as expected. Then downloading Debian ISO image from different locations resulted in 1MB/s to 3.5 MB/s ( UK mirror ) transfer speeds. Also tried to download Debian ISO file using BT protocol - 150 KB/s max, same with VPN resulted in ~3.5 MB/s download speed. Not surprise - not great but also a prove that neither Speedtest.net or thinkbroadband should be treated as real performance monitor for our connection - truth as always is somewhere in the middle.
Considering how much we are paying for the service, possible cashback, £30 credit for engineer not visiting the property is not a huge mistake joining SSE. On top of that seems that they did not join website blocking bandwagon and most importantly not part of BT Group.
Will see how it will go, after cashback settles probably still will be exploring my options for yet another savings but so far connection is far away from being unusable.
Newbold
10 Jun 161#1451
It means that they've recorded you as clicking through from TCB to SSE (which is important) but for some reason the transaction hasn't gone through. Usually, that's because 'competing cookies' have caused the cashback to go elsewhere, but presumably they're not saying that?
You need to go through the resolution procedure with them, giving them the details they'll ask for - but frequently they just don't pay up, and there's not a lot you can do about it. Mine's tracked, but not fully, and I'm expecting similar problems with them.
Pcov76
10 Jun 16#1452
They would also fit a new part to the faceplate - so someone needs to be there
logie48
10 Jun 161#1453
Mines never tracked either, although my service has still to go live. Looks like I will need to go through the same paint of claiming cashback.
nige182
10 Jun 16#1454
Not if it is already fibre compatible as they said, it will already have the microfilter in the faceplate. What else is being fitted?
rondorondo
10 Jun 161#1455
My TCB transaction has not tracked and is now in the "claim" process.
The SSE site was very slow at the time of signing up and it would seem to me that the stress it was under may have resulted in many people not having a smooth TCB experience
j1mgg
10 Jun 16#1456
signed up on the 2nd of June and mine is showing a pending.
Judethedude2
10 Jun 162#1457
TCB seems to of been the worse way to do it, my quidco purchase tracked straight away and I had confirmation email, albeit only showing £90 but that should adjust to £130 when ready.... I hope
deanos
10 Jun 16#1458
anyone else you tube buffering tonight ?
Speed tests give vast difference in results , does not make any sense
Newbold
10 Jun 161#1459
Could be right about TCB.
SSE claim: Your claim may take some time to be resolved, but we'll try our best to collect your cashback. We appreciate your patience during the process.
Feel free to 'send us a nudge', but please be aware that we don't normally reply to them. A nudge will help us to determine where to focus our efforts.
If you wish to amend your claim, please 'post a message'.
Please note that ANY messages posted may delay the processing of your claim, as the claim will be put on hold until the message has been read and processed. Nudges will never hold up your claim.
Roughly translated:
This is going to take quite some time. Don't hold your breath. Or expect too much. Or waste our time by contacting us. Because if you do we'll delay it even longer. You're welcome to send us a nudge. But we'll ignore it.
OttovonPrimark
10 Jun 16#1460
It has left me fuming. I feel duped.
ec9wrr
11 Jun 164#1461
I settled for £70 refund for engineer not turning up despite me calling to check they would. (initial offer was £30)
deanos
11 Jun 16#1462
Wow that's a good result £70 ,
lugsy3
11 Jun 16#1463
Went the same way quidco has always been better and tracked @£90 but does say will go up to full amount nearer payout. Nothing to worry about.
matth5182
11 Jun 161#1464
finally got a router delivered after the wrong address fiasco and a month free as compensation. Have to say that speeds so far have been solid throughout the day and night. 37 down 8 up. Far more reliable than BT and friendly enthusiastic staff in the call centres when I've rang. Have not experienced any throttling (so far) using torrents. BT wholesale line checker states we can now get up to 57mb so i have requested an upgrade to the 'ultrafast' I will report back with any issues.
So far so good SSE!
pjhukd
11 Jun 16#1465
Well I switched yesterday, waited in all day for engineer to turn up. A friend's son kindly stepped in to change the router and re-wire. Is up and running, although I can't connect any wireless devices, they ask for password, have tried everything on the wireless card they included, nothing works. Also tried to login to admin page with serial number as password, and other things on wireless card.
Does anyone know what the default router admin password is ?
Does anyone know if the password for the wireless connection is printed on the card (has wireless id and pin) ?
I complained asking for £30 refund for engineer visit, but have emailed again asking for £70
Tried phoning them can't get through.
Have done some speed tests, and a little slower than BT Infinity 1 which I was on. 35 down 3 up; My upload speed is slow, and wished I had pressed BT to sort that out. I did complain about it within a mountain of other stuff, but forgot to follow it up. I was expecting my speeds to be a bit faster using the higher speed package Ultrafast which is same as BT Infinity 2
Connection and speeds were stable yesterday. 1080p playback on youtube seems to be a good test. A bit choppy yesterday (as it was with BT), but Today has been reasonably solid (when I was on a slower package on Virgin it was rock solid)
deanos
11 Jun 163#1466
Password in router is admin
passwords for wireless are above the barcode square thingy on the card
pjhukd
11 Jun 16#1467
Thanks very much, hopefully it will help others on the forum too
lugsy3
11 Jun 16#1468
You could get a job in IT with that terminology :wink:
deanos
11 Jun 16#1469
Crap downloads again on the Sky box tonight, 1.17gb file currently taken 30 mins and 32% downloaded, BT Wholesale test coming back as around 50mpbs , running off a homeplug so not wireless anymore
What download sites did peeps use for gathering evidence ?
stormywhether
11 Jun 16#1470
Anyone else had issues with Topcashback not tracking the clickthrough to SSE?
I lodged a claim 2 weeks after ordering SSE broadband on 23 May.
Not had much luck so far but swear when I lodged a claim via Topcashback it actually showed a record of me having clicked through to SSE during the process.
Pauladin91
12 Jun 16#1471
Must admit, its been fantastic for me since I fixed the router.
Getting constant 65mpbs via Ethernet. And would 30mps via wireless.
Would recommend SSE.
deanos
12 Jun 161#1472
Just downloaded same program on Sky box, 15 mins for 1.17gb file, definitely throttled peak/off peak being unusable in evening
BT Speedtest showing good speed but its not until you download something ti crawls
Newbold
12 Jun 16#1473
Just torrents that are being 'traffic shaped' then? Probably fine, then, for 'normal' use.
preecey
12 Jun 165#1474
OK, just a slight rant here.
I've had it with the amount of people complaining about slow torrents. I'm going to sound like Jeremy Kyle here, but for heaven's sake, if these people actually got off their lazy backsides and went to work and earned money so that they could acquire their precious TV shows and movies through legitimate means then they would not have to endure slow torrents!
I'm sorry, but I have a very dim view of people who use torrents nowadays, especially with the plethora of legal streaming services around, and that you can download new releases for fairly cheap if you look around or buy discounted iTunes Gift Cards from Currys or the Co-op for example. The last time I used a torrent site was around six years ago but thanks to the sheer amount of alternative, LEGAL sites, there is no need to use them any more.
Apart from illegal movie and TV show downloads, pirated software and adult movies, there is simply no other use for torrent sites and torrent software.
I'm actually glad torrent users get heavily throttled by Daisy. That means other people enjoy a better quality of service. I've recommended this deal to three family members and although they haven't yet been connected, I'm sure it will be more than suitable for them.
Henlans
12 Jun 162#1475
the price is good but not sure if I like the way they managed the traffic!
deanos
12 Jun 161#1476
Err im downloading catch up TV on my Sky box which i pay to use !
Im not downloading any torrents at all but my speed is being throttled very badly no matter what i download, trying to update my graphics drivers last night , over an hour for a 500mb file, its unuseable
Pcov76
12 Jun 16#1477
No Problem,
I don't get off my **** and work because I have a business where I dont need to - I still make money. So please dont stereo type.
I like WWE but I can't get the weekly RAW or Smackdown episodes from anywhere but Sky - and I can't even have a dish up on my property. So you find me a legal place where I can stream for a fee and I will happily use it.
But good like with that one.. Even the WWE don't offer it on their service which I do pay monthly to access. Sky have them by the nuts for 10 years to come.
Unless someone wants to rent me their skygo login for a decent monthly fee? And then they can either have or get Sky Sports so I can get it legal and keep people like you happy.
I also hope that your 3 family recommendations go tits up due to them being in a different location to you and you get 18 months of ear ache. :smiley:
My torrents on BT were never slow. Full speed 24/7 for the record
deanos
12 Jun 16#1478
everything being throttled, i don't do torrents
happymanuk
12 Jun 16#1479
Out of interest are those experiencing slow torrents experiencing this 24/7 or just in the evenings ?
deanos
12 Jun 16#1480
Mainly evenings , but daytime is also restricted on downloads
matth5182
12 Jun 16#1481
always seems to be the same for me now with any big purchase on topcashback - doesn't track, submit enquiry, wait months, get declined. Funny how all the small purchases track and pay out fine. Ill probably swith back to quidco i think
fozzeh
12 Jun 16#1482
I've got to a point where my contract with PlusNet is ending, I'm moving and I'll be looking at paying £29.49 a month...
I think I'm going to stay with PlusNet but try as a new customer to get some better rates.
Only if you specifically ask them to. The SSE supplied router has a fibre modem built in so they don't need to provide an Openreach one.
veedubjai
12 Jun 161#1487
+1. Same here. They closed up the forum where there were loads of complaints of declined payments trying to hide their issues.
Pcov76
12 Jun 16#1488
My dad just went from £32 to £24 a month for his phone and broadband with PN. He's gone up in speed too.
happymanuk
12 Jun 16#1489
That is a really good price - Only £3 more than the SSE one and you may as well still with the company you are with if you are happy with them.
Galaxien
12 Jun 16#1490
Been away from here for a while.
Update as to speeds for me... They have been constantly great during the day but in the evening & every evening it,s still very poor. Speed throttled every night.
I am past the supposedly 10 day settling in period so i,m going to try and get released from my contract tomorrow morning.
stormywhether
12 Jun 16#1491
Does this mean I'd be better off cancelling and using Quidco instead?
deanos
12 Jun 161#1492
Cancel and go elsewhere my advice
veedubjai
12 Jun 161#1493
For big cashbacks, go QC. Hell, TCB can have all the tiny cashbacks for I care if you have to use TCB but nothing stopping you using QC for all shopping. QC can now even match top TCB rates anyway when you demand it so lost there.
TCB has been chasing for more new users with double referral fees offers like "Tell-a-Friend and earn yourself £15 per friend" for the past few years like they're losing members. I get the feeling they maybe trying to grab as many numbers as possible for a big company sell out. No doubt the CEO would be pleased with that.
I'm losing faith with TCB for the decline cashbacks lately even though I'm quite a seasoned cashback user. Just wished that the merchants would stop fecking about with these cashback referrals parties & just give us the discount direct in the first place without all this faffing about. As they say, cut the middleman out & save money.
Pcov76
12 Jun 16#1494
Well hes been with them since late 2010 never had a problem.
£3 more than SSE £12 less than he was paying and he's been getting a steady 31/6 since then. Never had to call Plusnet support even when I worked there.
dizzer
13 Jun 163#1495
My connection was solid over the weekend, usual TV streams, browsing and gaming. It's a lot better than my previous EE ADSL connection. Biggest difference is with sending emails with attachments, they used to take forever.
ryan2801
13 Jun 163#1496
Been a week now and I've experienced ZERO drops in speed at any time of day and night. I'm seriously impressed with SSE - solid as a rock.
matthat
13 Jun 16#1497
3 days -seems very good, although it's the first time I have had fibre and for my normal use you can not tell the difference from normal broadband (ie the lag in searches / loading pdf etc are quicker), not worth any extra money in my opinion - but this is a good deal (especially if the cash back tracks)
carltonbp
13 Jun 162#1498
I prefer Quidco, they're very helpful and often they pay me ahead. I got £30 within a week of buying a dishwasher. I do pay the £5 a year fwiw.
preecey
13 Jun 16#1499
I'm a Quidco Premium member and they downright refuse to pay out in advance for a Tesco Bank Car Insurance policy that I took out last July. It still hasnt been confirmed and when I query it with them they just tell me to wait longer.
deanos
13 Jun 16#1500
im rocking tonight.......................zoom, ultra-fast broadband at the speed of light.......................oh wait !
ec9wrr
13 Jun 16#1501
I have to update this thread, I previously was posting saying I had no slow down. But for the past few nights Amazon Prime hasn't worked. Won't play HD at all.
I just did a Fast.com speed check and got 2mbps.
I'm leaving tomorrow. (well, trying to!)
ec9wrr
13 Jun 16#1502
How did you get on? Did you manage to cancel? Any tips?
lugsy3
13 Jun 16#1503
Shocking that you need to contact them earlier the better , ask to speak to manager of some sort and then say , false advertising, keeping records, ombudsman etc.
That's awful, is that wired ?
deanos
13 Jun 161#1504
Yeah wired, have rung today to complain, speeds fine in day, they agree it's not right , will have to give them chance to fix
lugsy3
13 Jun 16#1505
Good luck , if that's what I get when I get connected will be straight on phone.
Used to have signal loss with bt infinity in night but that is not there with SSE fibre
Pcov76
14 Jun 16#1507
thank god I bolted out. Id be mad as hell
Newbold
14 Jun 161#1508
Maybe, or maybe not - who knows? I'm more than happy to let mine go through:
1 Because it's an unbeatable deal
2 Because there are far more positive SSE reports than negative and
3 Because I've got a cast-iron SSE Chat PDF get-out should it not fulfil the assurances given :smiley:
j1mgg
14 Jun 161#1509
people have to remember that this is cheaper than most pay for their current line rental and ADSL broadband.
zedlor
14 Jun 16#1510
Got it swapped over today, bit annoying that they decided to schedule an OpenReach engineer to come today yesterday (and provided that they charge you over £100 if you're not in, over 24 hours notice would have been nice) but seeing as I was on Sky Fibre before I don't need them - connected the new router this morning and all is now working fine, 65mbps down and 20mbps up straight away. Just hope it stays and/or gets better because 65mbps is on the lower end of the spectrum that they said I would be able to achieve!
chegz60
14 Jun 16#1511
Switched to Plusnet (adsl) from BT fibre Infinity today and all went very smoothly. So glad SSE cancelled my order after seeing all the bad posts recently. Guess it goes to show better to trust an ISP with proper experience with these things.
AnotherLorien
14 Jun 161#1512
Completely agree with that sentiment ...... you have to put this service into perspective considering its price point.
For example, stock BT rates are £18.99 for line rental and £8.50 for Anytime Calls i.e. £27.49 p.m with no broadband.
Now, add £3.50 to the SSE price for the Caller Display feature, and it's still £3 p.m. cheaper with fibre broadband included ....
I know what you are saying, but for an alternative viewpoint, my migration was seamless. No troubles at all.
Now the product, considering what I am paying for it (in my humble opinion), exceeds its price point. Yes, I can see that at the moment it slows during the evening, and from my observations I do believe that there is traffic shaping going on but (a) that is in the T&C's so no real surprises there and (b) it is not to the point that effects what I use it for. I fully appreciate that others experience/usage differs from mine (and some will find it annoying that a "free" product doesn't meet their expectations), but there is no buyers remorse here ..... ymmv of course . As with everything, it's horses for courses ....
Pcov76
14 Jun 16#1513
£3 for us - Plusnet is £24.. but they also have 6 years of history with only 1 problem and that was downtime due to phone lines coming down.
happymanuk
14 Jun 16#1514
Does this start at bang on 6pm for you ? - Do you know what time it returns to normal ?
deanos
14 Jun 16#1515
I haven't times it exactly but i believe its around 6pm
JAMESPETERS1
14 Jun 16#1516
I've done several speed tests just now and they are coming back really slow (For the first time since I was connected last week). Hope it is just a 'blip'.
logie48
14 Jun 161#1517
Just transfer over today from BT.
My speeds tonight look to be around 15-20Mbps, as opposed to around 33-35Mbps when I was with BT at this time of night.
I cann't complain though, I am more than halfing my bill for broadband, given the cashback and the fact my partner works for SSE.
deanos
14 Jun 161#1518
Try downloading some files, see how long it takes, that's the true test
zedlor
14 Jun 161#1519
I've just downloaded something through Usenet and it went through at 7.2MB/s all the way, only switched this morning though so will see how it goes.
ryan2801
14 Jun 16#1520
Mines slow tonight. First time in a week.
Pcov76
14 Jun 16#1521
Well I am glad I dodged this bullet - and I have removed by sub from this thread - good luck all - sounds like your going to need it! :disappointed:
ryan2801
14 Jun 161#1522
Zzzzzzzzz cheerio.
Galaxien
14 Jun 16#1523
Formal complaint gone in today they have up 8 weeks to resolve the speed throttling out before I can be released from the contract.
robot1000
15 Jun 16#1524
Seeing as you've now complained, I wouldn't be surprised if they now whitelist that speed test site
j1mgg
15 Jun 16#1525
Had an email from bt to say i am switching on the 23rd of June, not had a single thing from SSE apart from the couple of emails straight after you sing up.
Need to phone BT to cancel BT sport as they will put it up to £20, wonder if they will offer a deal, looks like i can get 52Mb unlimited and line rental for under £30(inc £80 gift card), so would expect a better offer than that.
Judethedude2
15 Jun 161#1526
Exactly the same as me with same date etc, spoke to SSE CS yesterday engineer booked in for the 24th even though BT said switching on the 23rd. I explained I won't be there and had a fibre compatible socket installed already. He appreciated the call telling them I won't be in and said engineer shouldn't need to come to my place and if he does they will absorb the charges if I'm not there. He said my paperwork should be here this week, hopefully all the same for you too mate..
cahir
15 Jun 161#1527
Good luck with getting something decent.
I spoke with their Retention team hoping I can get something similar to what they offer new customers ( £12mth for infinity 1 + £80 gift card).
So the 'best' offer they had for me was £27mth for Infinity 2 on 24mth contract....
Moving to SSE in next few days than
j1mgg
15 Jun 16#1528
i got nothing of note. They keep on trying to get away with you were paying x with sky for tv and we could give you tv for y. Well the main reason I am calling is broadband is what I am bothered about, and their tv is in no way compariable to what sky offer.
Judethedude2
15 Jun 16#1529
I had to cancel my BT Sport too separately even though when I cancelled it last time I said I didn't want any of it anymore the crafty robbing **** !!
Done that which you still have to give 30 days notice so after the 23rd I will still pay a little bit up until the end of the month, morally wrong but hey what do you do !!
Anyway the BT CS guy tried to keep me with them like they do, the cheapest I got offered was £29 a month including standard ADSL, I explained SSE was fibre but he couldn't get close. Good riddance BT you rip off merchants
deanos
15 Jun 16#1530
Pretty certain the think broadband speed test has been whitelisted now , just trying to download a 1gb file taking over an hour , but thinkbroadband speedtest coming back at 58mbs as well as bt , other sites 1.6mbs
Galaxien
15 Jun 16#1531
Nah not yet... Still fantastic speeds here
u664541
15 Jun 161#1532
I've now had 7 letters from SSE (+4 emails and 1 text message) - each one exactly the same (with the exception of the date of the letter changing) confirming an engineer will be attending next week.
I do hope they turn up!
lju
15 Jun 16#1533
Mine is slow tonight, showing 3mps down, have emailed SSE to ask what's going on.
deanos
15 Jun 16#1534
that's twice as fast as mine !
amis1975
16 Jun 161#1535
My 2nd night of SSE service & speed test results were all over the place.
One was 3mb, one was 13mb & one was 50mb?
Saying that, i did an update for Tony Hawks 5 on xbox one (6.7gb) at 8.30pm & it only took 20mins & that was with me browsing net, my mrs doing the same on 5ghz wi fi & my son on xbox live!!!
stormywhether
16 Jun 16#1536
Quick update on those who are like me waiting for Topcashback to track.
I spoke with SSE today about an entirely unrelated issue and happened to mention that they were slow in showing the transaction.
Was then told that their sales screen showed "web referral by an affiliate company" and after a quick trace they confirmed it was via TC.
Apparently the process of validation takes much longer than normal because it only kicks in on our TC accounts a couple of weeks after the service is up and running.
Anything beyond that and you should have a chat with SSE and have them run a trace on the transaction to check whether or not it has been correctly tracked.
j1mgg
16 Jun 161#1537
Mine TCB showed up near enough straight away after ordering, but says 23 weeks as an estimated pay out time
JAMESPETERS1
16 Jun 16#1538
Anyone else noticing exceptionally slow speeds with SSE just now ?
stormywhether
16 Jun 16#1539
Rarely use TCB. CS for Quidco is in my experience in a different league.
rondorondo
16 Jun 16#1540
Yes,
Was 75Mbps this morning - now 6.3 (on fast.com)
scubajoe
16 Jun 16#1541
I called SSE to complain about the speed and was told that my actual start date isn't till the 24th June and that was why my speeds were all over the place. I had received my router earlier this week and just plugged it in.
deanos
16 Jun 161#1542
now you have had chance to test it and its crap, cancel the order and get out while you can !
databar
16 Jun 16#1543
Ordered on the 10th may still have not got a date for broadband
had a letter to say my phone line was being transferred on 3rd june
ONLY the phone line
They are blaming openreach for 2 cancelled contracts
have had plenty of phones calls and they don't know jack sh1t
for the price I will hang out as only get 1.9mbs so any better is a bonus
37 days later still waiting for that ultrafast experience :disappointed:
j1mgg
17 Jun 16#1544
you should be trying to get compensation as waiting that long is ridiculous.
I signed up on the 2nd, 23rd is last day I can cancel, and will be connected in the 27th. The time you have waited in unreasonable.
r1kkster
17 Jun 16#1545
So for the brave folks who have signed up to SSE and moved over to them - how are you all coping with the speeds?????
mine has been bouncing for the last few days but not enough to complain.
deanos
17 Jun 16#1546
im not doing well at all, when the other half wants to download catch up its taking hours
deanos
17 Jun 16#1547
I am being asked to log speed test results on the BT Wholesale website, trouble is they always come back good even when others are dire so im sure Daisy are not playing fairly
has anyone noticed a degradation in speed once handing in their intention to leave(leaving bt)?
deanos
17 Jun 16#1553
Need some thing that logs the speed really
Newbold
17 Jun 161#1554
Not really - if you check the negative posts you'll see that they're all coming from a very small number of people. And most of them from just one or two people. That isn't exactly a consensus, and there are more positive posts than negative. Bear in mind also that happy people tend just to go away and leave a thread like this alone. They don't post at all. So the very small number of negative posters are almost certainly highly unrepresentative of the true picture, which you'll find elsewhere on the net.
stormywhether
17 Jun 16#1555
Thanks, fella. Appreciate that useful insight. I have done a lot of research across the web as you recommended and it does appear they're making a good fist of the job. Will give it a shot.
lju
17 Jun 16#1556
It works and is cheap. As people have said the speed is severely throttled on an evening. SSE seem to have white listed (basically allow full speed) a number of the speed test sites to make it difficult to prove. The download speed on mine prior to around 6 O'Clock is faster than BT Infinity one, afterwards it is slower than ADSL. I have complained via email and await their reply.
amis1975
17 Jun 16#1557
I am unsure what to make of all the speed tests etc.
I have run them all during the day & they show 54mb down 15mb up
I run them this evening & most still show 54mb down 15mb up, fast.com & think both said it was 13mb down 15mb up.
Downloaded a cd & divx movie from usenet (newsgroups) & downloaded at full speed 54mb down!!
ashy127
18 Jun 16#1558
Are people just getting slower spends between 6 - 11pm when they are downloading? We don't do any downloading . What's it like at peak times for streaming a movie or online gaming ( Xbox one) ?
ec9wrr
18 Jun 16#1559
Not good. I can stream 1080p I'm the day time from Amazon prime (so great quality). In the evening, it drops. To standard definition automatically because the speed can't keep up. Standard is so pixilated that often you can't read titles / text on screen. Channel 4OD and iPlayer will stream, but take longer to start than normal. Sometimes it just about gets to the stage where you think, oh I'll give up, then it starts. Even streaming music has been tricky some nights!
Having said that. The people I've been speaking to at sse have been very helpful and supportive. One guy even explained that he's had customers complain before that BT wholesale tests look great but the service isn't usable. He said that they'll definitely get it working. At the moment I still believe him. Customer service is a guy very good at sse.
dpc1979
18 Jun 161#1560
They "SSE" can't get nowt working as all they do is resell a service that has been resold already infact your not just dealing with the middle man your dealing with the middle - middle man.
I got all the promises and its simple Daisy Dont have capacity at that exchange/cab SO your speed is never going to improve its only going to get worse until Daisy sort themselves out.
Just make sure that you record your phonecalls and ask for any promises to be sent in writing. SSE will obviously seem helpful and nice as they pull down your trousers. But your experience will soon change when you ask to leave penalty free.
lugsy3
18 Jun 16#1561
Got a text about going live on Tuesday 21st with an engineer visit as well. I already have BT infinity 2 so guessing the engineer visit won't take place , however poor info if not. I will indeed seek compensation if they don't turn up as I will take half a day off in case. Did someone say they charge over £100 if you are not there?
ec9wrr
18 Jun 161#1562
Yeah its £108 if you're not there I think. I called on the day they were coming to confirm they would definitely need access to the house (my broadband was already working at that point!)
They offered £30 compensation.
It took several phone calls to eventually agree on £70.
ryan2801
18 Jun 16#1563
Did he give a timeframe?
chickentikkaman
18 Jun 16#1564
Hi All :smiley:
Switched over to SSE couple days ago and just got a letter saying that I will keep the Caller Display (which I had with plusnet). But there's no mention of a further charge (£3.50) etc. Does anyone know if this means I will get Caller Display for nowt or I will get an extra £3.50 on my bill without my authorization? :confused::smiley:
deanos
18 Jun 161#1565
£3.50 for caller display, i presume we will be charged as in the letter i think it states all call features will transfer over
ec9wrr
18 Jun 16#1566
I've said they have 30 days. They said that sounded fair.
PlusNet are charging me a £30 cessation fee as they say SSE are not supplied by BT WholeSale... despite the fact they are!
Anyone else had this? If not let me know, the more ammunition I have...
nublets2k
20 Jun 16#1574
They're not supplied by BT Wholesale.
stevenhp1987
20 Jun 16#1575
They're supplied by Daisy Communications, which is a re-sold BT Wholesale product :smiley:
nublets2k
20 Jun 16#1576
True, did Plusnet put a ticket on you account?
nige182
20 Jun 16#1577
Depends what you want the VPN for, if it is for general browsing, streaming, etc to try and avoid throttling, you could try either Hola or Cyberghost free VPN first. Neither of these would work for torrents, though Cyberghost have a paid option which allows that. Worth trying a free one before a paid one if you are unsure.
AnotherLorien
20 Jun 16#1578
Blimey.
So all the people (myself included) migrating from, for example, BT to SSE have mistakenly not been charged the cease fee ?
And in my case (Market A exchange with no LLU), I must have an imaginary broadband service, as the only providers available are based on BT Wholesale (of which SSE is obviously one) ...
It has to be a simple error on Plusnet's part - they haven't got a leg to stand on on this point :smiley:
lugsy3
21 Jun 16#1579
Changed over this morning , apparently I have an engineer coming between 1pm and 6pm. However I connected up this morning and I am getting steady good speed to start with. Disappointed already though as when I first joined BT I got constant 56 mbps but it dropped to 36 mbps for some unknown reason. SSE is showing nearly that speed to start with so maybe something wrong with my line. Although maybe after the engineer changes it over officially this afternnon I may get better speed?
[url=]First time[/url]
deanos
21 Jun 161#1580
you wont get an engineer its done automatically, its already switched by the look of it
lugsy3
21 Jun 16#1581
That's what I thought and not too impressed with 34 mbps although I know I should be happy with that , my estimate was 46.7 mbps.
ryan2801
21 Jun 16#1582
I'm getting a steady 32mb day and night, but when using a VPN, Speedtest states 75mb. No idea what to make of that.
Pauladin91
21 Jun 16#1583
What VPN is everyone using? Are they seeing it really changing the speeds?
ryan2801
21 Jun 16#1584
Cyberghost
lugsy3
21 Jun 16#1585
I tried my vpn but could only use a London ip = 10 mbps and Manchester = 25mbps so both down on mine.
nige182
21 Jun 16#1586
Free, Special Edition (the one that was on HUKD last year for like £6 or something), or Premium? Just curious as I am thinking of moving to SSE in a month or so when my Sky contract is finally up.
ryan2801
21 Jun 16#1587
Special Edition.
maui
21 Jun 16#1588
I switch tomorrow, my guaranteed minimum is 67mbps. I have got lots of speed tests from BT before I go. Will also do a couple of other tests like downloading from a specific site / linux iso etc.
My line is capable of 90mbps down and 30mbps up as I am so close to cabinet, and on my current BT 40mbps package I frequently get over 4MB/s downloads.
deanos
21 Jun 16#1589
Who has guaranteed you 67mpbs ?
maui
21 Jun 16#1590
SSE... when you sign up they state the guaranteed minimum speed you should expect.
maui
21 Jun 161#1591
For those that have talked about poor torrent speeds... This is downloading a ubuntu ISO via Bitorrent at 21:30 this evening on BT:
Not that I torrent, but wanted a reference point to compare.
maui
21 Jun 16#1592
deanos
21 Jun 16#1593
No they don't, its "Up To" , unless they confirmed on the phone ?
nublets2k
21 Jun 16#1594
Well going by the BT check, 67 is the minimum he can expect. Up to would be 78.
maui
21 Jun 16#1595
Yep - 67 is the guaranteed minimum which was confirmed on the phone earlier today. Clearly based on the dslchecker result above. Will post once transferred tomorrow, expect it will need to 'settle' if they are moving me to a different port in the cabinet.
lugsy3
21 Jun 16#1596
Speed tonight has gone from 34 meg to 13 on some test sites(think broadband), 34 on others(spedtest.net, bt wholesale) lol. To be fair it's fine for me as I generally need the speed during the day for streams, downloads etc.
Still putting in a complaint about the engineer not turning up after receiving text, the 14 meg speed difference from estimated speed when signing up.
deanos
21 Jun 16#1597
Well mine says min 25 but I'm getting 6mpbs tonight so doing well compared to other nights , still crap tho, the min speed means nothing to sse
maui
22 Jun 16#1598
looks like my switch happened overnight...
Have testmy.net running for the next 24 hours, but promising so far:
Line speed:
deanos
22 Jun 16#1599
test tonight by downloading files, still taking me.over an.hour per 1gb at night
lju
22 Jun 16#1600
Mine was shocking last night. I then used a VPN based in Denmark and the download speed using fast.com went up from 2mbps upto 35mbps.
deanos
22 Jun 16#1601
im flying tonight , downloading better than any other night, anyone else ok ?
happymanuk
22 Jun 16#1602
I've just tried the speedof.me site (never used it before) - get really poor results on there - showing around 4 Mbps.
Doesn't the slow down normally start after 8pm though ?
maui
22 Jun 16#1603
My slowdown started at 3PM! Here is my speed at the moment:
Graph throughout the day:
I was able to stream YouTube in 4K absolutely fine in the morning - now there's no chance...
happymanuk
22 Jun 16#1604
Does the Testmy.net allow you to set it up to automatically run the speed tests throughout the day, or do you need to keep doing it manually ?
deanos
22 Jun 16#1605
You can set it so it runs every 15 mins
deanos
22 Jun 16#1606
****, that didn't last
Pcov76
22 Jun 16#1607
Hi Guys
I am off BT at midnight but I am glad I never went over to SSE. My new property has a waiting list at the cab (but can get 80/20) so when I can finally get service I think I will go to BT again - possibly.
Can't even complain at the price really - just didnt want to pay it right now and due t moving it was the perfect get out clause.
74/18 solid even now hours before it dies..
stormywhether
22 Jun 16#1608
Well at least you guys are getting an actual download speed.
They originally said they were starting my SSE service tomorrow. Everything from my old service stopped working today so looked at an updated letter which said 22nd.
Best bit - they haven't bothered to book in an engineer. So I haven't actually got ANY service at all.
What's funny is I checked on the BT Wholesale website and it says WAITING alongside fibre for this property. But the service booked is the superfast fibre as we've all got/are expecting to get.
Spent an hour waiting in a queue on the phone this evening, and 45 minutes on live chat before getting booted to email.
Bunch of chuffin' amateurs!
deanos
22 Jun 16#1609
These screenshots sum it up quite well, 1gb file at 16.13 takes around 3 mins, same file just now 1 hour 22 mins !
Pcov76
22 Jun 16#1610
Ah, SSE don't do migration they do a cease and provide - although you might have had service when you get cut off someone elses order gets submitted. Sorry dude you might well have lost your port for now. No reversal can be done.
If you have service the engineer will not turn uo anyway - those letters are toilet paper only.
Oops! Hello ADSL for you!
Pcov76
22 Jun 16#1611
That site is so Unreliable it should change it's name. Shows my max as 19750 kbps down!
Downloading on other sites would suggest it is correct
lugsy3
22 Jun 16#1614
Poor tonight too 1.8 mbps on think broadband and 34 on speedtest how does that work lol. Think broadband correct though as I can't stream 4k youtube like I could this morning. Will be on the phone in the morning lol.
Edit : Think I will start gathering evidence about speeds using that Testmynet.
Deanos what did SSE say about your speed, I am sure you said that they said there must be a problem but what did they say they would do. I think I have a problem with my line but need to gather evidence tomorrow first I feel.
Galaxien
22 Jun 16#1615
So it looks like a bit more than 1 or 2 complaining about speeds now more & more are connecting up.
SSE are going to be busy sorting out complaints unless Daisy can get their act together.
dpc1979
23 Jun 16#1616
Oh dear SSE are starting to show their true colours - Well you had all been warned. Nothing that has been posted about SSE is new and is what many customers have experienced all ready.
The price of the product is irrelevant when the service is this bad.
Looking forward to the next two months of moaning.
I hope you dont forget to update us all in your pain and misery with SSE.
How many of you regret voting HOT?
deanos
23 Jun 161#1617
I have an ongoing complaint, they are looking into it and asking for speedtest results via BT Speedtest, i have informed them this is giving false results, im gathering evidence from other sites and passed this on
They have 8 weeks to sort it out and then i can go to ombudsman , i am getting a call or an email every day, but all they say is they will pass info on to there supplier.
maui
23 Jun 161#1618
Yeah, I was optimistic that it would be fine, as there are plenty of good reviews out there with the bad and I am not an overly heavy user. However this is very bad traffic shaping - clear as day:
The next data point where it is back to normal is 23:42.
Have already logged formal complaint using resolver after first day of service. To be fair - I took the view of if it does not work out being great, I will take the cash back, work to get out of contract, then go elsewhere and get more cash back!
niggle_dawson
23 Jun 16#1619
I have a new SSE ultrafast fibre line.
No cashback as non BT line. Had to call.
Easy, free installation/connection.
Throttled at any reasonable time. 6-10Mbps afternoon/evening down and 6 up. A long way from 80/20.
Steam client throttled to 500KB/s and torrents to 50KB/s when used.
Fine for to so far. Not massively happy about throttling. My steam downloads were faster on Sky broadband!
deanos
23 Jun 16#1620
I already have a complaint, i guess its too late to use this resolver site ?
lugsy3
23 Jun 16#1621
Yes we were warned and I will still be happy with the traffic shaping if I can get 10-16 mbps in the evenings, but if I get 1.8mbps like think broadband showed I did then I won't be happy. I imagine like Deanos there is a problem with the line that in hindsight I should have got BT to sort out but I didn't want to do that by signing up to another contract.
If I can get reasonable speed 10-16 in the evening , then no problem I can d/l during the day as I rarely use it in the evening.
As for someone like your self taking great pleasure in hearing constructive criticism, moaning and help from other HUKD members then I think I can understand what sort of person you are.
Fill your boots,enjoy!
dpc1979
23 Jun 16#1622
SSE dont do lines - IT IS a BT/OPENREACH line - ALL that SSE do is resell a cheap service from BT wholesale that is sold to Daisy
dpc1979
23 Jun 16#1623
I have offered and will continue to offer help and advice on how to get out of peoples SSE contract. But when warned about how bad the service was and how bad the speeds was I was told "For the Price", "I'll take the chance" now people are starting to see the hassle it is to get what you have been sold. Some think they could get out of their contract within days if they got throttled because they had a copy of a chat telling them they would'nt be throttled. The fact is you have all been taken for a ride by SSE, who advertise a deal everytime BT announce a price increase to reel you all in. I would have sympathy for those caught out if it was'nt for the fact that all that read this page was warned, repeatedly, about SSE but you still wanted to take the offer because of price, It's Cheap - That says more about YOU than anything. A pig with lipstick is still a pig.
nublets2k
23 Jun 16#1624
No, but Sky do. :smiley:
dpc1979
23 Jun 16#1625
talktalk (i think) dont use openreach and Virgin dont.
But my point was You cant have a new SSE line as SSE dont do lines
stormywhether
23 Jun 16#1626
Thanks for chiming in. But I don't understand much of what you said. Lost port? Someone else's order?
nublets2k
23 Jun 16#1627
I know, but the guy you quoted had a non-BT line with Sky, which is why he couldn't get cashback. :smiley:
nublets2k
23 Jun 16#1628
Did you have fibre already?
deanos
23 Jun 16#1629
i was going to cancel mine but with other things going on i left it too late, i know there is no problem with my line as it was working before moving, and if it was a problem it would.be all.the time not just evenings
lugsy3
23 Jun 16#1630
You have sussed me out I am always after a bargain, funny that on here. I still think it will serve me but I take your points.
u664541
23 Jun 16#1631
Oh dear, hope I'm not speaking too soon but engineer meant to be here today between 0800 - 1300 and no sign yet.
Home phone has been disconnected by Virgin earlier today!
Pcov76
23 Jun 16#1632
Everyone on the FTTC cabinet has a "port" and your internet only plugs into it. For ADSL both your phone line and your internet went into the same socket and they were twisted around each other physically to fit - and called a "copper pair?"
SSE don't do migrations where you would just change internet providers - they do what is called a cease and re provide - so they close your line down and re start it - and this is the problem
Where there are waiting lists, providers have orders place in the waiting state, the very second SSE cancel your line (with the intention of starting it again on the same "port") the BT Openreach system sees a free port has come up and automatically allocates it to one of the orders in "waiting" state - and then when SSE try to place a new order they are told " the inn is full, sorry!" and the order fails.
Hence you have no connection or phone line at all...
And there is no way to reverse it - you can have a phone line and ADSL and go on the list yourself until one frees up , but they won't remove whoever got the port to put you back on it.
Is that okay?
Pcov76
23 Jun 16#1633
Right
1. The engineer does not show unless they need to put a physical faceplate in your house for the FTTC/needs to install a new line. They may go to the exchange because you will be switched onto Daisy's backhaul circuit if you already have FTTC.
2. Virgin media's network is separate so I can only assume they stopped the line because you have finished with them? The SSE/BT engineer wouldn't cause that as they have no access to the network.
Pcov76
23 Jun 161#1634
I like the pig analogy, Ive always said " you can polish a turd, but it's still a turd" myself :smile:
dpc1979
23 Jun 16#1635
Also you have a chance of losing your phone number as it could be re-issued aswell if they havent sorted out the phone line side of the connection
nublets2k
23 Jun 16#1636
That's assuming he already had fibre :wink:
u664541
23 Jun 16#1637
No show!
Got a call at 13:10 saying they were on their way, but I'd already left. Engineer said he may not need access inside the house anyway, which is wishful thinking as the only phone socket we have is/was the Virgin line.
Just called the house and all I get is a long beeeeeeeeeeeeeep.
Called SSE who very apologetic and will call me (on my mobile) tomorrow.
I haven't actually sampled any off their offerings yet and I'm already unimpressed .
hash7777
23 Jun 16#1638
yep did swap from bt for price but after 10 days I gave up and signed back to bt...on speed test it shows full 70 at any time but when you want to download something it drags forever or dont even download...
maui
23 Jun 16#1639
So how did you get out of SSE then? So far I've had zero response from my complaint! :man: I'm gathering plenty of evidence against their service, so that won't be an issue.
hash7777
23 Jun 16#1640
I didnt just switched , will recover some fees from topcashback...was on phone for more than hour, but didnt see point...
maui
23 Jun 16#1641
nice... still £200 short there though...
Hit 4mbps tonight. Not even possible to stream 1080p on YouTube - VPN dropping out, it's not looking good for all the evidence I am gathering - and 24 hours on not even bothered responding to my complaint!
hash7777
23 Jun 16#1642
On utorrent getting mega speed all 20kb...cant wait to leave
Bt wholesale shows 47mb
deanos
23 Jun 161#1643
you tube is 240p is great
No8
23 Jun 16#1644
How, exactly,do you polish a turd..?
lugsy3
23 Jun 16#1645
Did you complain via the online form, I did that on Tuesday night , the day I got connected lol. I phoned them today and was told that the complaints team would contact me by Monday. We will see.
I had a test running all day up until 7.30pm today and the speeds were ok all day except once when it went to 6.5mbps from 34mbps, that was at 6.30pm. I was at work then so couldn't see the impact.
No8
23 Jun 161#1646
Email complaint just sent to SSE:
"Decided to migrate from BT to SSE for my 83 year old mother, after BT failed to provide my Mum with a working email address throughout the 18 months she was with them. Received a letter from SSE on 14th June stating that phone and broadband would be transferred and working on 21st June. Drove to my Mum's after work that evening (2 hour journey...) to set up the router, so it would be working on her return from holiday. On switching the router on, there was no internet light. Phoned SSE Broadband Customer Service to find out what the problem was. Spent 2 hours on hold, only to be told that my call had been transferred to the electricity department due to 'high demand', the operator had no knowledge of broadband, could not provide any information and could only take a message. Demanded to speak to a manager. Eventually put through to Aby in the Broadband Complaints Department. Told that the internet service had not been enabled because an Openreach engineer had visited the property that morning to fit a BT master socket, but no one was in. Informed Aby that nobody was in because we had not been advised of the appointment!!! Aby promised to call me back the following day after 1100 and even booked the call-back in her 'special diary'. I called SSE that evening, as Aby failed to contact me. After 1 hour and 20 minutes on hold, I finally got through to an operator and, after a further 20 minutes, was put through to Aby. "I was just about to call you", she said. Yes, of course you were. Advised that it would be 2 weeks until another Openreach visit could be made and was asked to give 3 appointment times. Aby said that she would call me today (23rd June) to confirm one of the appointment times. "Really?", I asked. "Yes, definitely", she said. "At what time?" "I'm working from 9 to 5 so it will be during the day." "Speak to you tomorrow", I said, through gritted teeth. It is now 2243, and guess what... Absolutely disgusted at this treatment. My mother relies heavily on the broadband service to keep in touch with friends and family. She is a widow, does not drive, lives a considerable distance from any of her close family members and, after timing this migration to cause the minimum disruption, will have no internet service until July - assuming there are no further problems!! Disgraceful, what have you got to say for yourselves??"
Pcov76
24 Jun 16#1647
Well BT set the standard :smiley:
I know the technical side is right but it makes me LOL when you are told "call before Midday on the 24th of June to stop your BT broadband cancellation" and they cut you off at midnight.
So long Infinity 2. Until we meet again :smiley:
Pcov76
24 Jun 162#1648
With gloves from the fridge,, probably?
Pcov76
24 Jun 161#1649
Numbers are put into suspension for 6 months before being re issued, Standard OFCOM ruling there.
No calls from SSE; phone still dead and to top it all when I called them they asked what date I'd like my BB to be installed, despite the letters saying phone & BB would start yesterday.
chegz60
24 Jun 16#1652
Wow what a palava!
I know some will say this may be an isolated case but it really isn't acceptable.
Hope you get it resolved but all I can say is maybe in future stick with those in the know.
My recent switch from BT to Plusnet has been without any hitch for example.
Pcov76
24 Jun 16#1653
Haha wait until you get on a congested gateway on Plusnet...
maui
24 Jun 161#1654
Was via online complaint form for no-show of BTO Engineer, and via resolver.co.uk for speed issues. got plenty of evidence building up!
deanos
25 Jun 16#1655
Anyone know about the broadband termination charge, as it's a free service surely they can't charge for it if you leave ?
lugsy3
25 Jun 16#1656
My 34 meg during the day drops to about 12 last night , which is fine for me to be honest. At 6.30 it dropped to 6 meg according to testmy.net but I was at work. Will see how weekend goes but so far usable for me. Still think I have problem with line only getting 36 meg not the 56 meg I had originally with BT. Will fight to get that checked.
lugsy3
25 Jun 16#1657
I think your best bet is to keep complaining and gather evidence then after the correct time , was it 8 weeks, contact ombudsman. Threaten them that you are gathering evidence ready for ombudsman.
deanos
25 Jun 161#1658
Yes I'm using a couple of sites or gather info, pretty obvious it's dropping in the evening
Judethedude2
25 Jun 162#1659
Got home from being away for the week yesterday, had a card through the door left by Openreach engineer saying fibre up and running. Plugged in SSE router sure enough all working fine, been getting 50/15 roughly the maximum speeds I was quoted and been like that constantly so far. Will see how it goes next few weeks but a happy customer here atm :smiley:
Newbold
25 Jun 162#1660
Another happy customer here too.
Speeds are OK (slightly lower than with BT, but nothing of any consequence) and although they appear to drop a bit in the evening everything (including HD iPlayer) is fully functional. No idea about torrents though - don't need them.
Speedtest.net shows higher speeds than speedof.me, but no way of knowing which is correct.
As for the switchover, everything ran very smoothly. No apparent gap in service at all.
So far, I have to say it's incredibly good value - and it's just £24.50 a month, as against BT's 'special offer' of £37.49. Quite a saving - with cashback on top.
chegz60
25 Jun 16#1661
We don't get congested gateways in cornwall. Well apart from the cows! :laughing:
No8
25 Jun 16#1662
Not sorted yet, still no phone call and no reply from my complaint. Reading this thread I'm not so sure that it is an isolated incident. Thanks anyway for the sympathy!!
markvirgo
25 Jun 16#1663
Anyone know how to setup printer sharing via the Routers USB on the Technicolour router?.
Thanks
Pcov76
26 Jun 16#1664
Something stupid like £25 or £35 a month for every month left - and that's just for the Broadband
Pcov76
26 Jun 16#1665
speedtest.net is prioritised to make them look good. i'd trust proof.me myself
nublets2k
26 Jun 16#1666
do you mean testmy.net?
databar
26 Jun 16#1667
Deanos it's on the ops front page £26.5 per month
Termination charges:
If you wish to leave your phone contract after the cancellation period, but before the end of your fixed term, you'll need to pay a termination charge. This will be £7.75 for each month remaining from your 18-month fixed term.
If you wish to leave your broadband contract after your service start date, but before month 12 of your contract, you'll need to pay a termination charge. This will be £26.50 for each month remaining up to month 12. There's also a one-off charge of £33 if you leave at any time during the 18-month term.
deanos
26 Jun 16#1668
I don't think they can charge you for a free service tho, it also states there is a 49 connection fee in the terms but this wasn't charged, bt speed test has been giving really poor results all day yesterday so logged loads of speed tests on there and screenshots , gonna ring them on Monday , you tube was terrible yesterday stuttering like mad
chegz60
26 Jun 16#1669
I had a lucky escape as far as I'm concerned as SSE cancelled my order without even telling me. They really don't seem to know their @rse from their elbow when it comes to telecoms. As for all the recently signed up saying they have not had a problem thus far, 18 months is a long time.
Plusnet on adsl is still working fine for me :wink:
Pauladin91
26 Jun 16#1670
I don't really think you can brag being on plusnet adsl LOL.I'm sure there are people on plusnet having issues just like SSE. I'm with SSE and I'm getting a nice constant 70Mb download and 18MB upload.
ec9wrr
26 Jun 161#1671
After calling and emailing about my speed, things are looking up. I was always getting 70mbps in the day time, now I'm getting pretty consistent 35mbps in the evenings as well. Not as fast as I hoped, but fast enough for Amazon Prime "1080p" streaming. I must say, customer service wise they've been brilliant. If the speed stays as it is now I'll be happy.
happymanuk
26 Jun 161#1672
Did they actually say they had done something to increase your speeds ?
mbugsy18
26 Jun 161#1673
I got my brother on to this deal as BT wouldn't give him a good deal. He Got letter to say the engineer will call the next day June 17th but service was only due to start on June 20th. Anyway someone was ther all day but no engineer he emailed customer services and they gave him £35 compensation. So far all seems good with broadband and he is happy paying £21 for what used to cost him £60 a month.
Galaxien
26 Jun 16#1674
Speed throttle kicked in early today for me it seems
SSE promised to call me by tomorrow with a response as to why Daisy are struggling.
As Deano knows they admitted to me by email that they have speed problems.
ec9wrr
26 Jun 16#1677
Yes, they asked daisy to confirm no throttling was in place. I explained BT wholesale tests looked fine but actual speed was slow. They said in those circumstances a few emails (by them) to daisy. Or ally sorts it out.
deanos
26 Jun 16#1678
Im flying again tonight , yyyyyyyyyeeeeeeeeeeehhhhhhhhhhaaaaaaaaaaaa , hold on tight
Not bragging just relieved that the Plusnet switch went without any of the hassles being posted here!
Newbold
26 Jun 161#1681
Let's not overlook two small points, though:
1 Many people, including me, have reported that there have been no problems at all. In fact there are probably as many positive posters (not posts, because negative posters tend to post many, many times)) in this thread as negative.
2 Even that would underestimate the number of people with no problems, because it's usually the people with problems that post. The contented people just leave the thread. :smiley:
Galaxien
26 Jun 16#1682
Best leave then newbold.
Just hope you don,t get problems in the future then!
j1mgg
26 Jun 16#1683
I will find out tomorrow, engineer coming between 8and 1, first time I have had fibre.
ec9wrr
26 Jun 16#1684
Plus I posted a few negative comments and am now happier.
maui
26 Jun 16#1685
I'm down to 2.5Mbps this evening - cannot even stream YouTube Videos - I'm going to give them a call tomorrow to chase up where my complaint is!
It might be a minority that complain, fact of the matter is that people use the Internet in very different ways :smiley: Webpages seem to load just fine for the most part on my connection, even when it's limited to this amount.
No8
27 Jun 16#1686
I completely agree with both of your points, but how many dissatisfied customers are too many..?
ec9wrr
27 Jun 16#1687
I spoke too soon. Can't stream.
j1mgg
27 Jun 16#1688
is it normal for BT to cut your service before you have been switched, engineer is scheduled for today, but my bt service has already been cut, meaning no work from home for me today
deanos
27 Jun 16#1689
yes sounds correct there will be some downtime,
maui
27 Jun 16#1690
Chances are the switch happened overnight. Try plugging in your new SSE / Technicolor modem and you should be up and running. At least that's what happened with me
j1mgg
27 Jun 16#1691
thanks, but I am going from ADSL to fibre, engineer is here just now. Luckily vpnin into work has worked pretty well tethering off of my phone, I would go as far as saying better than my ADSL bt connection.
Engineer is finished, and up and running. Wireless strength seems to be better than on my hub4, would it be a good idea to connect things data intensive to 5Ghz(tv use for netflix 4k), and then laptops/ipad/phone to 2.4Ghz?
maui
27 Jun 16#1692
Ah - Yes sorry that would need an engineer visit to migrate from ADSL to fibre!
Yes - never a bad idea to split your devices between the 2.4 and 5 Ghz bands, I tend to just have laptops and newer tablets / phones on 5Ghz. Some of the streaming devices are actually only 2.4Ghz anyhow...
hash7777
27 Jun 16#1693
Got final bill for early termination @ 133.76£...worth every penny :smiley:
deanos
27 Jun 16#1694
Is that all, that's good, is there a breakdown of charges ?
hash7777
27 Jun 16#1695
no just that price and thats it
deanos
27 Jun 16#1696
did they send u a bill then ?
lugsy3
27 Jun 16#1697
Hopefully cashback will cover it :disappointed: Still not really happy with mine but it's usable but second complaint form in today.
Judethedude2
27 Jun 16#1698
I thought you had to pay £26.50 for each month remaining and also a one off cancelling charge ?
nublets2k
27 Jun 16#1699
I'm sure it's pretty much impossible for them to charge more than the price of the contract?
ec9wrr
27 Jun 16#1700
Why did you have to pay termination? If you're leaving because of speed I thought you didn't need to pay?
hash7777
28 Jun 16#1701
Speed is good, but no point of speed if you cant download nothing at evenings, my last one was showing 40mb download speed, but was getting only 20kb on utorrent
deanos
28 Jun 16#1702
You need to go via the official complaints procedure to leave penalty free , i guess they got that fed up they wanted to move asap , cant blame em
WesleyT
28 Jun 16#1703
I had this installed on the 21st June, and I notified of my cancellation last night.
Sometimes the speed was acceptable, but in the evenings I (and this is genuine) got as low as 0.03mb.
I have been trying to call for a few days, but I kept getting told that the broadband department was backed up (presumably with so many people trying to leave due to the speed), and that they'd call back; They never did, but I managed to get through eventually.
Good luck to anyone who isn't still in their cooling-off period.
veedubjai
28 Jun 16#1704
VAT should not be charged for services not received too.
WesleyT
28 Jun 16#1705
Update on this for anyone leaving.
I called SSE, and canceled.. They told me that I was still in my cooling-off period.
I just had another call.. Apparently their cooling-off period starts the moment that the broadband is activated.
They're going to be sending out a lot of cancellation charges, and getting a lot of complaints about them...
maui
28 Jun 16#1706
hmm strange - as their website clearly states the cooling off period is only before connection - not after?
WesleyT
28 Jun 16#1707
I get so confused with the internet nowadays; I'm not sure whether this is a sarcastic comment about the cooling-off period not being as I expected!
deanos
28 Jun 16#1708
I was told the cooling off period was the 2 weeks before connection as well, if i knew if was 2 weeks after i would have been gone by now, will bring it up when i get a manager callback today
nublets2k
28 Jun 16#1709
No, he's not wrong. Their website says that the cooling off period ends before you're connected.
WesleyT
28 Jun 16#1710
Yeah I know :disappointed:. It does seem like a strange concept to have a cooling-off period that ends prior to actually getting the thing that the cooling-off period is for...
j1mgg
28 Jun 16#1711
is this website legit
downloading iso from ubuntu
88.3 KB/s - 16.8 MB of 1.4 GB, 5 hours left
but just watched bbc iplayer in crystal clear on 55" tv
maui
28 Jun 16#1712
Sorry did it mean to come across as sarcastic! Lucky you for being able to get out like that!
Need to see what they say. Speed test site I was using (testmy.net) now whitelisted and getting good speeds, but fast.com still true, also still struggling to watch 1080p / 4K YouTube videos yet are fine during day.
Cool little trick for YouTube - right click the video, then nerdy stats, and it shows the throughput for that video and buffer size. I am also using this to prove that throttling is taking place
Mattyclul
29 Jun 16#1713
A question for the people that had a new line/socket installed, did you get a dual socket faceplate installed or a single?
I got a single installed and have to use a old microfilter. The router instructions say to connect it into the top socket to maximise broadband speeds which I don't have.
Been struggling to get an answer if SSE!
deanos
29 Jun 16#1714
I though all fiber sockets were double myself
j1mgg
29 Jun 16#1715
I got mine installed yesterday and the guy changed the main faceplate to one that has a separate part for the rj11 connection at the top, but he did say if i wanted to use if from the socket in the other room to just use a filter.
lugsy3
29 Jun 16#1716
It should have been a double as that has a built in microfilter , it is supposed to be faster . I already have one but would think that was standard .
Mattyclul
29 Jun 161#1717
Thanks for the replies, onto SSE to get it sorted!
lugsy3
29 Jun 16#1718
I got a phone call today for my complaint on the 21st lol. The lady was very nice and the end result was i have to do 3 speed test results using the BT wholesale broadband performance test page then after the result click further diagnostics then enter phone number I use and the results will be sent to SSE automatically on my account. I have done one now, then tonight at about 10 pm and final one in the morning, then I will get another call tomorrow from SSE to help and put in fault.
Interesting that the test result gives me 34 out of 35 available but on the BT broadband availability checker it gives me a high of 80 low 67 , even impacted 73 and 41 , very strange something not right.
[url=]bt wholesale test[/url]
[url=]availability [/url]
deanos
29 Jun 16#1719
Also take your own tests from other sites, the BT one is rigged, gather as much evidence as you can is my advice
Daisy are playing dirty, they are throttling pure and simple and letting the btw site traffic through
mine just now
nublets2k
29 Jun 16#1720
It could be that you're getting hit by DLM as well as Daisy's throttling. What do the line stats from your router say?
lugsy3
29 Jun 16#1721
That's the problem they won't take any other speed tests but I told them I am gathering evidence from other sites as BT wholesale said it was 34 but I couldn't watch a youtube video in 720 not even full 1080. (she said what 7.20 at night made me laugh) She did admit they throttle but i said not being able to watch a youtube video is beyond throttling.
I also said BT wholesale is not a true download test it is a line test not a file download. i suggested they give me a file to download so I can fully test it. She said maybe when I speak to an broadband expert tomorrow I could mention this, we will see. I think there is definitely a fault on my line but we will see what happens.
How did you get on deanos , did they call you?
lugsy3
29 Jun 16#1722
What's DLM , I will google and not sure how to check line stats from router, will google lol.
Edit: I used to get 56mbp + with BT so again I said to SSE that surely I should get the same as that is what BT supplied, but it did drop to 36 when I told them I was leaving, I thought they dropped me to infinity 1 speed , 36 on purpose, lol but guess it may be fault. BT said when I questioned it that was not the case and actually they were going to offer me the new 80 meg speed which my line could take.
I will login to my router later and check the stats, thanks nublets2k
Edit; Tried the serial number as password but it's not having it, both lower case and upper, anyone managed to get into it on theirs and if so did is the serial number the password?
deanos
29 Jun 16#1725
If you are getting ok speeds in the day and poor at night it cant be your line m8, otherwise it would be poor all the time
nublets2k
29 Jun 16#1726
Nah he's getting poor speeds in the day too, going by the BT test he posted.
lugsy3
29 Jun 16#1727
Speed is constant during the day but only 34 meg not what I was estimated 46 and not my BT infinity previous speed of 56 meg, I want more lol. This just being that when they throttle it , this will be down to a usable percentage say 16 meg , that's my theory anyway. Sorry moaning about 34 meg when I know what awful speed you get not rubbing it in.
Did you have any luck about yours?
dpc1979
29 Jun 16#1728
best way is to sign up to this- Results they cant argue with as they are stats are used by ofcom. https://www.samknows.com/
I have had a box for 4-5 years and use torrents and newsgroups
deanos
29 Jun 16#1729
i signed up to that but not heard anything
Pcov76
29 Jun 16#1730
Yes it's very legit, one of the most trusted sources on the internet.
j1mgg
29 Jun 16#1731
Just signed up to get a samknows white box, will also try to stream content in 4k this evening from netflix.
sickly sweet
29 Jun 16#1732
Can anyone help me set up an Asus router instead of the shockingly poor Technicolour one?!
I'm afraid that modem won't work with fibre. You'll need to get an Openreach one or something else that supports VDSL.
lugsy3
29 Jun 16#1734
Finally managed to get into my router it's easy when you know how lol. I searched and tried all suggestions using Admin, Administrator and serial number but it's :
Username: admin
Password: admin
Of course lol
mrjackson90
30 Jun 16#1735
ive got the opportunity to cancel my plusnet contract due to price increases. i already have 38mb fibre and im quite happy with it should i go for this deal??
ido alot of gaming and downloading of torrents will throttling be a issue?
deanos
30 Jun 161#1736
yes you will get throttled
j1mgg
30 Jun 16#1737
i would probably hold off if I was you
mrjackson90
30 Jun 16#1738
hmm I'm thinking about going back to BT then which would work out as £1 cheaper than plusnet with a £56 upfront payment however tcb give £171 and BT after offering a £100 MasterCard
I'm not sure if I want the hassle of switching but I've got it in writing off plusnet that there will be no termination fee
j1mgg
30 Jun 16#1739
switching is pretty straight forward, even more so if you don't have to have a beginner to visit.
lugsy3
30 Jun 16#1740
I got my call back today from SSE technical team and they agree there is a problem with my line I should be getting min 42 and max up to 70. They have apparently checked line, some other test I can't remember, changed the channel to another for my router and will monitor it over the next 24 hours. Then if still problem get BT / openreach to sort it apparently , that could take some time but at least they listened and did get back to me, can't fault that.
nublets2k
30 Jun 16#1741
Did you do your line test on a wired connection?
j1mgg
30 Jun 16#1742
the changing channel sounds like a copout, but are you only having problems in the evening, or all the time. Most people only notice issues in the evening, which would mean their line is fine. Sorry if this doesn't apply to you.
lugsy3
30 Jun 16#1743
Yes always on wired.
I also tried different adsl cable and Ethernet cable too and used a micro filter and used the test switch on the socket. I didn't bother telling them this but guess they may suggest this tomorrow.
lugsy3
30 Jun 16#1744
Yep to be honest I thought that but if it gets passed onto BT /openreach then that's what I want. I get the evening problems but my speed started off slower than it was estimated , 14 meg different so quite a bit. I know they throttle in the evening but figure the higher speed you can get the less throttle I should get , we will see. I am getting another call back Friday afternoon to see next steps after their monitoring and I will send another couple of tests to them anyway.
REDBULL2K7
30 Jun 16#1745
Anyone have any luck using there own router ? if so how did you mange to find your details to login as sse havnt a clue when i ring them ?
thanks
lugsy3
30 Jun 162#1746
I just posted in the other thread lol :
Join this site, lots of us having problems are members on there DiscussISP
One of the members set his up on there and instructions there.
j1mgg
30 Jun 16#1747
Just done some more speedtests, and definitely confirms that they have technically whitelisted some providers of speedtests. To back up my claim i tried downloading the ubunut iso for it to not get over 500KB/s, disconnected and tehter to my phone and was getting over 3MB/s. Official complaint put in.
Galaxien
30 Jun 161#1748
Well guys that,s me out of SSE contract as they,ve let me go penalty free.
Got to feel for SSE as they,re getting a bad name because Daisy,s dirty tricks. SSE customer service has been 1st class though!
Anyone else wanting to leave then I suggest you make a formal complaint & do speedtest results from sites that are not whitelisted by Daisy.
Off to find another deal now! :smiley:
j1mgg
30 Jun 16#1749
plusnet are doing a good cash back
sickly sweet
30 Jun 16#1750
Speed last night:
Speed today:
Wtf?!
dizzer
1 Jul 161#1751
Mines still working fine, hd streams in evening and xbox still no problems.
Hydrotrim
1 Jul 16#1752
Hi, everyone :-) I'm just signing up to SSE, can you tell me, when first signing up do SSE email you any details, eg connection date, your new username & password for the broadband, anything like that, or is it all done by post? thanks in advance.
j1mgg
1 Jul 16#1753
you usually get a couple of emails, but won't get anything about connection dates for a few weeks, I was told by my supplier before sse about a switch over date.
I would advise against switching though if you have high usage in the evening.
Pcov76
1 Jul 161#1754
Please read the 88 pages here of complaints and stuff - before you sign up!
Hydrotrim
1 Jul 16#1755
will do and thanks for the info. j1mgg & Pcov76 I started the process last week but have not had any response at all from SSE, only had the automated replies. reading the reviews it's very mixed 50/50 good and bad. I do need good speed in the evenings as my lad does gaming & live streaming etc and I stream movies a lot so maybe it's not for me? I'm with BT right now and fed up of the broadband cutting out, whenever I contact BT to report the fault it's a nightmare trying to explain the problem and getting nowhere, also I can't understand half of them ! at least SSE speak english,,,, anyway that's enough of that. many thanks.
lugsy3
1 Jul 16#1756
I got my call back today re: poor speeds all the time on my line and an engineer could have done it this afternoon if I was at home (may need access) , but booked for Tuesday morning now. I can't fault the customer service so far but we will see what happens Tuesday.
When I have dealt with BT before it was weeks before problems were sorted, I may have spoke to soon but we will see.
deanos
1 Jul 16#1757
Dont sign up, mine just now !
But this morning it was 55mbps !
lugsy3
1 Jul 16#1758
Does the BT wholesale speed test still show 55? All of them seem different when I try , I imagine it does as doesn't seem the most reliable test site especially when SSE use it for reference :disappointed:
deanos
1 Jul 161#1759
yeah bt test ok, but you can tell the others are accurate because of the time it takes to download anything
happymanuk
1 Jul 16#1760
How has everyone's been tonight ?
I've been testing using testmy.net and my results have been fairly consistent (and good).
JAMESPETERS1
1 Jul 161#1761
Just done a speed test now on the various speed test sites - Speedtest.net, Thinkbroadband, Fast.com, BT Wholesale and the speeds are very good - and fairly consistent between the different sites which is unusual.
Are the speeds normally back to normal at this time though? How was it earlier this evening (Did you test it then) ??
JAMESPETERS1
1 Jul 16#1763
I think it varies day to day. I didn't test it earlier so cannot say for certain. Maybe someone else can confirm.
deanos
1 Jul 16#1764
.Mines still crap 3.7mpbs , even the BT one is coming in at 8mpbs
happymanuk
1 Jul 16#1765
I've been testing using testmy.net since around 4:30pm this afternoon (every 10 minutes). My fastest speed has been 55.94 Mbps and slowest speed has been 39.97 Mbps, which is still good.
The other day I was testing with this and it was coming back at 4 or 5 Mbps.
I'm using the Combined Express test today. I'm not sure if that makes a difference, as I can't remember which one I have used previously.
lugsy3
2 Jul 16#1766
Every time the BT wholesale one is bad then click further diagnostics and enter phone number then it will get sent to SSE automatically. It's the evidence from a site they accept.
What you could do is download a large file in the background and then do a BT wholesale test, send a test then, because of course it will be lower as you are downloading :wink:
deanos
2 Jul 16#1767
Yes that's what I have been doing, but not downloading in the background, won't they know that you are downloading when doing the test
happymanuk
2 Jul 16#1768
Probably as the ping response will increase.
j1mgg
2 Jul 16#1769
best way to test is to download a reasonable size file using sse, then download the same file using another network straight after. So I use see for a few minutes so the speed stabilise, then stop, tether to my phone, and start a new download of that file.
click on the cogs 4th box along top under wireless
nublets2k
2 Jul 16#1772
:wink:
jonstug1985
2 Jul 161#1773
Just a quick update - very pleased with SSE.
I knew of the throttling, and the slowest I get through speedtest.net is 30Mb/s and highest is about 60. Impressive upload speeds at all times of about 18Mb/s. For the price, I am very pleased.
Topcashback of £141 tracked almost immediately (although I notice this is now down to about £40).
I have stuck with my BT Homehub for the wireless, and attached it to the router provided by SSE, which is only acting as a modem.
HankHandsome
2 Jul 16#1774
i really want to move to SSE, mainly for the price, but reading some of this thread doesn't fill me with a great deal of confidence :smiley:
j1mgg
2 Jul 16#1775
i was thinking it must be a select view and it will all be fine, I didn't heed the warning, and it is throttled horrendously in the evening, can't even get netflix streaming in 4k with it being the only device on the network, it isn't even if I am being punished for downloading TBs of data, it just seems to be a blanket throttle.
nublets2k
2 Jul 16#1776
Speedtest.net is whitelisted so it doesn't get throttled. What does testmy.net say?
HankHandsome
2 Jul 16#1777
Thanks. I don't use any streaming services so that in itself wouldn't affect me all that much, and i'm not online a lot in the evenings either. Plusnet, who i'm with, do also do traffic shaping and it hasn't really affected me all that much in the last 8 months so i'm hopeful this won't.
I'm probably still going to switch either way, I just need to wait for the notification of price rises from plusnet first.
deanos
2 Jul 16#1778
Downloading a 610mb program on my sky box just now, so far it's taken 20 mins and 75% downloaded, absolutely shocking
deanos
3 Jul 16#1779
Seems SSE are falsely advertising the "Ultrafast" broadband, as Ofcom consider speeds over 100mpbs Ultrafast and have done sine 2015
4.32
There is not yet a consensus on a definition for these ultrafast services, with views on the minimum download speed ranging from 100Mbit/sto 1Gbit/ s.
Figure 14 shows the current coverage of broadband services in UK with download speeds of 100Mbit/s and 300Mbit/s
.
jackvdbuk
3 Jul 16#1780
topcashback and quidco both now around£50
HankHandsome
3 Jul 16#1781
I got £70 quid with quidco when I signed up earlier
j1mgg
3 Jul 16#1782
netflix showing as 720, after just going up from 480.
j1mgg
3 Jul 16#1783
now back to 480, and the only device connected to the network.
PumpyJoe4
4 Jul 16#1784
Wow my setup has just been one blunder after another, placed the order on 15th May, which they seemed to lose so I had to reorder over the phone. Waited 2 weeks nothing, then got a text on the 8th June saying reminder your engineer visit is coming tomorrow which was the first I'd heard about it, called them to be told no that was a mistake there won't be a visit. Another 2 weeks nothing so called again, there seems to be a problem with the system we will chase it. Called again, we will look into it. Then heard nothing until I got a letter from my current provider last week saying the line will be transferred on the 11th July, called SSE they say it was actually the 13th July an engineer was booked to visit, I can't be in so had to give them 3 dates after 10 workings days to rebook engineer.
They have one more chance then I'm just cancelling the order.
bullet9t9
4 Jul 16#1785
Tell them this. They should compensate you.
Judethedude2
4 Jul 16#1786
Does anyone know long it takes them to pay out via quidco, mine is still showing at £90 they had better honour the £130 I signed up for ?
mbugsy18
4 Jul 161#1787
If you check your quidco account under activity and click on the SSE item it should give you a status update. Mine says August 31st purchased on May 27th. Still shows £90.
lugsy3
4 Jul 161#1788
I am sure it will go up to the full £130 but I have a screenshot of the full £130 offer just in case.
deanos
4 Jul 161#1789
3 months according to a sse manager
j1mgg
4 Jul 16#1790
mine is saying 20weeks on tcb
PumpyJoe4
4 Jul 16#1791
I'm sure any compensation I will get before I cancel will be at best a half hearted apology.
lugsy3
5 Jul 16#1792
Still waiting to get my fault sorted, they were supposed to come today but had call yesterday that BT/openreach couldn't come out, now coming next Tuesday lol.
Have been informed all the time via phone calls and text so good customer service kind of. Think it's BT/openreach rather than SSE to be fair.
Strangely they are sending me a wifi dongle to use, I said I don't need it as I get 34mbps and can cope but she insisted saying it's free of charge and you will get minimum 42mbps with it, confused lol.
deanos
6 Jul 16#1793
Seems its actually capacity issues rather than throttling that's the problem, had it explained at Thinkbroadband forums from the speed test results i posted, so Daisy dont have enough capacity or SSE are not paying for enough one of the 2
jackvdbuk
6 Jul 161#1794
we used openreach at our work... too many faults/calls for the level of engineers they have. always missing appointments and re-booking
maui
6 Jul 161#1795
I had a BTO engineer visit today to change my faceplate - as it was not done when I was switched. He was pretty good and his job sheet said I had no Internet... lol
On a side note, I know this has nothing to do with the filter change, but my Internet has been running great this afternoon / evening! My complaint has been escalated to Tony Keeling (Customer Services Director) and they are going to call back tomorrow with an action plan.
lju
7 Jul 16#1796
I've made a complaint via the Resolver website. I think its more to do with capacity at Daisy than throttling. My connection can be really good some nights and others it won't load eBay never mind stream video or anything else.
j1mgg
7 Jul 16#1797
I think the staff are learning that their is a serious issue in the evening. I had to call up yesterday as i had not had a reply from my complaint, got passed to the person who had just picked it up. Got the usual do 3 tests with bt wholesale and then call the number they supplied.
deanos
7 Jul 16#1798
Yes deffo capacity, if you look at results on think broadband speed tests the 2 lines on the graph should run along similar lines, in the evening they are wide apart which is capacity, now that could be Daisy's fault or could be SSE hasn't bought enough
Pcov76
7 Jul 16#1799
Well my friend had her's installed and 2 weeks later SSE declined the cashback - so she has £136.50 not being paid out yet she is 3 weeks into her contract
Work that one out!.
(can get proof if anyone wants to see it)
Pauladin91
7 Jul 162#1800
"My friend"
Its OK mate, we know.
deanos
7 Jul 161#1801
i don't care about cashback i just want to leave !
happymanuk
7 Jul 16#1802
Mine is doing well at the moment, although I have experienced slow downs before it normally tends to be later in the evening.
deanos
7 Jul 16#1803
mine slows around 4ish, when kids get home from scholl
lju
7 Jul 16#1804
Mine currently showing just over 6mb/s
lju
7 Jul 16#1805
And now 32 mb/s!
maui
7 Jul 16#1806
Mine is normally down around this time, but for 2 days now I have been getting the full 70mbps. On YouTube after 3:30PM I would not get above 5mbps where it was throttled. But last night / tonight it's been spot on - point proved with a 4K video:
Note the connection speed showing 70mbps. I've still got a complaint open with SSE CS at the moment, however they have asked me to do more testing - which is going to be difficult when it's running as well as this! will see, as last time it was fine for 2 days, then went back to abysmal.
j1mgg
7 Jul 16#1807
I have also been asked to do more testing. The woman also said every time the router was restarted the 10 day sync had to be done again, I advised her that the router needs to be rebooted before every bt wholesale test. Got to do more tests, she even advised it might be a WiFi issues and I have to connect my tv to the 2.4Ghz ssid, to test to see if it is better than 5Ghz one.
Stalling tactics by the look of it.
nublets2k
7 Jul 161#1808
That's a complete load.
deanos
7 Jul 16#1809
ask for it to be an official complaint and passed to a manager, she is talking crap, apart from the wi fi ome, tests need to be via a cable or powerline
maui
7 Jul 16#1810
Ask to be escalated to Ryan Hunter - Head of CS, and apparently trained in Broadband / Phone support
Cannyman
7 Jul 16#1811
I always get upload speed of around 10mbps but download can vary widely, from 3 to 50mbps. Is that the same for others that upload speed remains constant and good?
maui
8 Jul 16#1812
Yep. My upload speed is always solid. They says it "congestion" but it's sneaky shaping - if it was congestion the speed would fluctuate when streaming, but it's like it's always locked to 6mbps when it's being shaped
happymanuk
8 Jul 16#1813
My speed was 55.6Mbps last night, but now I'm getting slow speeds during the day.
Anyone else ?
maui
8 Jul 16#1814
Nope getting 75mbps out of mine at the moment.
Nice thing is you can see on testmy.net what others are getting too. Looks like I am currently unique in getting a good speed when looking at other results: http://testmy.net/host-history/daisy_communications
maui
8 Jul 16#1815
To mention further - I have a feeling with the complaining I have done, Daisy have 'whitelisted' my connection to not throttle? It would be interesting to see if it remains this way or gets put back to normal after a period of time...
deanos
8 Jul 16#1816
mines 4.1 at the moment, cant wait for an engineer to visit and i can leave this hell hole
happymanuk
8 Jul 16#1817
Has anyone heard anything back from SSE following the meeting they were supposed to be having this week with Daisy with regards to the issues (almost) everyone has been experiencing ?
m4dm3n
8 Jul 16#1818
That is exactly what happened to me as well. Raised a complain 2 weeks ago - once they opened it I received a phone call asking me to do some more testing and since then my connection rarely drops below 40 mbps ( 45 is max in my case ). Not sure what will happen when they close it ...
deanos
8 Jul 16#1819
well i have a complaint being dealt with and my speeds have not improved, been 4 weeks now
dpc1979
8 Jul 16#1820
Then ask them for a deadlock letter to your complaint so you can take it to the ombudsman or ask them to allow you to leave both your phone and broadband contract penalty free.
dpc1979
8 Jul 16#1821
There was no meeting SSE are fully aware as its the same issues they always have had the same I and others had 12 months ago. Daisy told SSE you've got the service you have paid for and inturn customers are getting what they paid for from SSE - Cheap product all round
Woo7dy
8 Jul 16#1822
Hey guys, stumbled across this deal when looking for new provider. Seems the cheapest of all fibre providers by a country mile! We live very close to a recently installed exchange which should achieve 56-80mbps download.
Our house is a new build, went with fuel broadband when we first moved in. Basic no frills cheap broadband. They installed a line for free which was good. However, they don't do Fibre, so time to move.
Unfortunately though on SSE's website, I can't get past the telephone number postcode bit, said I need to call them. I call them and they confirm we'll easily get Ultrafast but line is not BT, and as such we can't complete the order online. No big drama until I realised the top cashback available! I mean I know it was £130 odd and now 'only' £73.50. Bit disappointing, SSE said nothing they can do but will have to pay £36.91 for a BT engineer to come out to change from line to BT.
Still a cracking deal tho, any one else encountered these issues or negative/positive comments??
Cheers
Woo7dy
8 Jul 16#1823
There's 90 odd pages on here, I'm not getting great vibes from the few posts I've read... :confused: I'm currently getting 5mbps download, 0.2mbps upload with Fuel Broadband for £22 inc line rental...surely the SSE fibre deal is better than that?!
deanos
8 Jul 16#1824
Needs to be 8 weeks before I can go to ombudsman , they said if there is no fault my end I can leave, so waiting for an engineer visit, earliest is in 2 weeks time
j1mgg
8 Jul 16#1825
i would advise to go with another provider, some doing good cash back at the moment, but won't be anywhere near as cheap as this.
I was of the mind that I would be happy with a drop in the evening for the price, but it is that bad that with only one device connected to the router, I still can't get 4k streaming on Netflix.
This is amazing deal if you work evenings.
j1mgg
8 Jul 16#1826
its a miracle downloading file at 8.2MB/s.
thinkbroadband 74.3 down, 18.3 up
torrents are still pretty bad though, but i can leave that till during the night
They won't agree, like I say they want an engineer to ensure its not my end, one that's be proven I'm off elsewhere
MR1123
8 Jul 16#1829
I Can see no one clicked the link yet, comments put them off or they would realize link doesnt work lol
maui
8 Jul 16#1830
Ah yeah I can understand them wanting to rule that out. Because I could demonstrate the full speed they did not contest my line being an issue, but then I played along with them for the faceplate, and the BT guy said the line is spot on and certainly not an issue. You'll get there! After all I think a fair number of us knew what we were getting ourselves into!
dpc1979
9 Jul 16#1831
Cheap is Cheap and when you come back moaning about SSE dont expect any sympathy
dizzer
9 Jul 161#1832
Mines still great, sorry to hear that others are having problems
Newbold
9 Jul 161#1833
Same here. Bear in mind that people who are happy with something rarely comment on it. People who are unhappy will quite understandably be far more visible and make a lot more noise.
j1mgg
9 Jul 16#1834
how have you been checking speed during peak times?
In the evening goes down to about 28mbs always 18mbs upload
deanos
10 Jul 16#1839
try downloading a 1gb file and timing it, that's the best way to test
Newbold
10 Jul 161#1840
Deanos, I know you find it difficult to accept, but some people (maybe even most people) are having no problems with SSE and are very happy at the combination of low price and decent speeds. I fully appreciate that you're not one of them, and I wish you every success in resolving your issues with SSE/Daisy.
vini_1983
10 Jul 161#1841
Using for more than a month now, very good decision to buy sse and sticking with it. Not a torrent user but for everything else like youtube, sky box, iplayer, xbox etc no difference from what i was getting from bt fibre.
databar
10 Jul 16#1842
Where from Deanos
on torrents
on usenet
or internet?
MrMan2011
10 Jul 16#1843
I am with sky trying to switch to SSE trying to get cash back but it says I need to telephone any one got cash back ?
databar
10 Jul 16#1844
a 2.5gb file from usenet took 20mins
I don't know what speed this is
but in old 2mbs would take half aday
this is at 18.56.. so evening time
nublets2k
10 Jul 16#1845
That's about 17mbps.
databar
10 Jul 16#1846
A 2.5gb file from usenet took 6.5 mins @average 5.6mbs
nublets2k
10 Jul 16#1847
Sky aren't BT Wholesale so you can't sign up online.
databar
10 Jul 16#1848
Sorry wrong time read the start time not the finish time
it took 6.5 mins
deanos
10 Jul 16#1849
Thats good then, god knows why mines so crap
Just now
preecey
10 Jul 16#1850
For the record, I just signed up my grandparents to this package online. They don't stream videos or use torrents of any kind so I'm taking the risk.
I found it bizarre that I was able to complete the sale online despite them being with Sky LLU at the moment. Their current line and broadband are both with Sky so I was surprised that the system recognised the phone number.
Perhaps this is because their phone number has been with BT for years (many years in fact) and has only been with Sky for the past four years?
WesleyT
11 Jul 161#1851
Hi All!
I'm just checking in here!
I still have horrendous service with SSE. Speeds occassionally get up to about 40mb, but it's very rare. Most of the time my speeds were sat below 1 mb. The internet just flat out stopped working on Friday evening through to Sunday morning. It's working again now.
I managed to get out of my contract without penalties after complaining constantly and completing speed tests. BT are installing at the end of the week, so here's hoping that this whole experience is over!
Good luck to those who have terrible connections - either try to leave, or keep on at SSE until they fix the problem.
On the other side, to those who have good/ great connections and experiences with SSE, you've managed to bag a real good deal! Good luck to you guys too :smiley:!
Drooler
11 Jul 16#1852
Wondering if the cashback next month will appear?
Get some issues with speed but not often and doesnt last more than a few hours. Overall im happy as its cheap but they do need to sort the speeds out at times.
MR1123
11 Jul 16#1853
apparently they are not regulated by ofcom, which means you have no protection, they can rise prices when they like to how much they like, they can charge you for engineer call outs etc and you have no protection.
MrMan2011
11 Jul 16#1854
£36.91 to transfer to sse from Sky one of charge?
Newbold
11 Jul 16#1855
That's just a myth. They are regulated by Ofcom - they're just not signed up to the Ofcom Voluntary Code of practice.
The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at http://www.ofcom.org.uk
Have an engineer booked today so will be interesting if they fix my line today.
To be fair I have had no problem with slow down that I have noticed, I will do some more auto tests when done.
Just hope the saying "if it ain't broke don't fix it" we will see.
nublets2k
12 Jul 16#1860
Knowing Daisy it'll be tin cans and a piece of string.
jonstug1985
12 Jul 16#1861
The Same. Download 31.3MBs and Upload 16.7 MBs
lugsy3
12 Jul 16#1862
Oh well after 2 hours the openreach engineer finds I can get 80 at the cabinet but only get 34 at home, no problems anywhere. In my mind it has to be the port in the cabinet but the engineer says BT won't let him swap, guess none available.:disappointed:
nublets2k
12 Jul 16#1863
Did he reset DLM?
deanos
12 Jul 16#1864
it could be because of congestion at Daisys end ?
lugsy3
12 Jul 16#1865
He did , he checked the line first and then tried the reset DLM but still no good.He said he was expecting the speed to go up and down but it was constantly the same.
To be fair SSE just contacted me , can't fault the communication so far and asked how it went and I told her about not being able to find any problem. I said he wanted to do a "shift and lift" to try it but BT won't let him do it, however SSE said they would look at the report then contact Daisy to chase this up and force BT to do this option. Personally I think this is the problem and I was moved onto another port a while ago that isn't so good. Strange how I used to get 50-65 meg with BT infinity 1 then talk to them about leaving and it drops to 37, BT infinity 2 speeds. Then told by BT that my line supports the new speed of 80meg to try and tempt me to stay.
databar
12 Jul 16#1866
Yes on ultra
as deanos now getting lower speeds in evening 19.6mbs tonight.
It's still better than with adsl from BT @2mbs
Newbold
12 Jul 16#1867
On another subject, anyone else finding that they've got a static IP address rather than the usual dynamic one?
Had to switch the router off for 20 minutes or so a couple of times and on each occasion noticed the IP address stayed the same - unusual, without a price supplement.
xicosm
13 Jul 16#1868
anyone knows what's the username/password for the router?
deanos
13 Jul 161#1869
admin
admin
xicosm
13 Jul 16#1870
cheers!
SilverBlack
13 Jul 161#1871
Hmm think i will give SSE a miss if your getting slowdowns even on fibre :confused:
MR1123
13 Jul 162#1872
Fcuk me! On fibre that should not be the case, think I will look around. Obviously it's a good deal still for someone who has dial up or ADSL. But they shouldnt call that fibre lol
SilverBlack
13 Jul 16#1873
I went with the BT deal 52mb unlimited @ £10 a month 12 month contract.
You get £100 reward card and bt sport sd free if you have a sky box.
lugsy3
13 Jul 161#1874
A good deal in itself but most people who switched for this deal have come from BT due to them putting prices up in/out of contract. I will probably go back when my 18 months are up. Just a shame they like many others don't look after existing customers, maybe one day.
SilverBlack
13 Jul 16#1875
Im with Plusnet,their prices are going up in Sept.
Will probably go back to them after a year on this,bound to be another deal on the go.
This SSE deal looks great but they are basically giving you Fibre for free,probably massively over subscribed hence the slowdowns in the evenings.If your close enough to the exchange probably better off going back to ADSL lol.
happymanuk
13 Jul 16#1876
Has anyone who had to submit a manual TCB claim for SSE had it paid out yet ?
lugsy3
15 Jul 16#1877
Got more phone calls from SSE and basically nothing they can do about my speed being only 34 meg but kinda new that anyway. No point pursuing it as BT will be the same although when I swap in 17 months (probably) I will try to get them to swap ports at the cabinet, insist I get back to 65 meg as new customer.
I guess it's easy for me to get out of my contract as they agree not the speed advertised or estimated (42 min) but will keep that in my back pocket as I am not having speed throttling problems like others due to really using it just during the day not evenings.
pjhukd
16 Jul 16#1878
Well a month in to my time with SSE and I must say, things have gone very well. I get 36mb down, 4mb up. Upload is bad, but both speeds were same, possibly a little slower than BT. There has been one occasion, where I had speed issues in an afternoon / evening. For most of the time including evenings speeds have been good. I contacted customer services a couple of times, and their responses have been great. I had some fears when joining hearing about other's experiences, but hoped I would be able to overcome those by buying a vpn. Even with a cost of a vpn, it was coming close to half of what I was paying with BT. I have not needed to resort to a vpn, but I am not a heavy download user
PumpyJoe4
16 Jul 16#1879
Any more reviews from those who are up and running?
I'm still not installed (ordered on the 12th May), the organisation of their customer service has been atrocious, which is surely not a good sign. I'm probably going to cancel it and go with a more reliable, inevitably more expensive, company like Zen.
stormywhether
16 Jul 16#1880
My story is a little different to some on here.
Waited a month for installation only to discover that on connection day, not having been warned an engineer was required, someone turned up unannounced to do stuff. I wasn't in.
Three weeks later, after SSE were nice enough to keep me updated despite me whingeing constantly, both an engineer and myself were at my house at the same time.
A day or two after the speeds settled down I've got a fantastic service - great speeds both up and down - and no issues to report.
Sure, it's not constantly a bed of roses, speed wise. But it's more than adequate for the price you pay.
Topcashback are still 'chasing' for tracking confirmation, so my £131 cashback isn't guaranteed, but for £21 a month I'm getting more than value for money.
Horses for courses. Clearly some satisfied customers out there, and justifiably so.
Drooler
17 Jul 16#1881
Anyone got quidco to update to 130 from 90 yet?
dizzer
18 Jul 16#1882
Mine is really good, process was smooth from start to finish. Does everything that I want and tbh has exceeded expectations. I came from ADSL though, so don't have anything to compare it to.
Drooler
19 Jul 16#1883
Typical. Quidco paid 90 and I've got to chase the 40 difference.
deanos
19 Jul 161#1884
Had openreach round, absolutely nothing wrong with my line or equipment, engineer thinks its a congestion issue with Daisy, hopefully they will put that in the report
dizzer
19 Jul 16#1885
Same happened to me today, I'll post an update when my query has been answered.
Drooler
19 Jul 16#1886
Got it as a claim but as usual quidco say "could be months......"
flam
21 Jul 16#1887
Anyone knows if the SSE broadband access/connect username and password be lost after a reset on the Technicolor TG589vac Moderm?
Newbold
21 Jul 16#1888
Afraid so:
7.4 Reset to factory defaults
Resetting your TG589vac
If at some point you can no longer connect to the TG589vac or you want to make a fresh install, it may be useful to perform
a reset to factory defaults.
Methods
You can choose between:
Resetting the TG589vac via the web interface
Reset the TG589vac via the Reset button
Resetting the TG589vac via the web interface
Proceed as follows:
1 Browse to the TG589vac web interface.
For more information, see “4.1.1 Accessing the TG589vac web interface from your local network” on page 34.
2 Click Gateway. The Gateway page appears.
3 Click Reset.
4 The TG589vac restores the factory default configuration and restarts.
Reset the TG589vac via the Reset button
Proceed as follows:
1 Make sure the TG589vac is turned on.
2 Push the Reset button for at least 7 seconds and then release it.
3 The TG589vac restarts.
A reset to factory default settings deletes all configuration changes you made. Therefore, after the reset a
reconfiguration of your TG589vac will be needed.
Also your wireless clients will have to be re-associated, as described in “3Wireless networking” on page 23.
Your system administrator may have disabled the physical reset button of the TG589vac. In this case, a hardware
reset to defaults is not possible.
Newbold
21 Jul 161#1889
Existing SSE customers only now - they've realised they need to do something about the capacity problems before Ofcom do them over:
Exclusive offer for existing SSE energy customers: 18 months FREE unlimited fibre broadband with Talk Anytime phone packages starting at just £21 a month
flam
21 Jul 16#1890
Thanks for your reply, I know the pw/username to the modem will be reset; but if pw/username to SSE broadband also be wiped then where will I be able to find the info.
I've locked myself out - forgot the modem access pw.
Newbold
21 Jul 16#1891
SSE will give you the username/pw (ring before they close at 20.00) but this might help with the router:
2.4 Configure your TG589vac services
Step 1: Browse to the TG589vac web interface
Proceed as follows:
1 Browse to http://192.168.1.1 (this is the default IP address of your TG589vac) on a computer or device that is currently
connected to your TG589vac (either wired or wirelessly).
2 The TG589vac web interface appears. By default, you are logged in as guest. This means that some items may be hidden.
To view all items, click Sign In and enter admin as user name and the ACCESS KEY printed on the product label of your
TG589vac as password.
flam
21 Jul 16#1892
No luck, I'll ring them in the morning,
Thank you again for your help.
Newbold
21 Jul 16#1893
Just a thought - you'll find the username and pw on a single A5 sheet from SSE with 'How to install your internet security suite' on one side and 'Keep your family safe in cyberspace' on the other. I think it was inside a leaflet headed 'Your SSE Fibre installation guide'. There was so much cr&p from SSE that it's difficult to find what you need, but it should be there - somewhere!
flam
21 Jul 16#1894
That was the fist thing did, tried to log into sse netintelligence.com .... pw/username unkown .......then I tried the forgot my password link but the username wasn't recognised.
Searched through all the documentation they sent me, the broadband login info nowhere to be found.
flam
21 Jul 16#1895
Since the modem is free, I would have thought the SSE broadband login details would be hard coded into the modem and need to unlock in order to input new pw etc to stop people using it for another provider. Like mobile phones.
deanos
21 Jul 16#1896
It does not wipe the SSE username/password when you reset the modem, didn't with me anyway
robot1000
21 Jul 16#1897
Sent a complaint about my speed and they're having a BT engineer look into it after I sent them the screenshots from BTWholesale speed tests
flam
21 Jul 16#1898
That's good, I'll try a reset in the morning, just in case I lose the useername/pw and have to phone them.
Thanks.
ryan2801
21 Jul 161#1899
No faults were detected on my line, but SSE sent me a new router, same model. I just ran several speed tests with the old one and I was getting 8mb at best. Switched to the replacement router and now getting full speeds.
lugsy3
22 Jul 16#1900
You know if you click on further diagnostics then enter phone number they automatically get the info, that's what I did and they were able to see the speeds.
j1mgg
22 Jul 16#1901
I believe these only last for 48hrs, so need to tell them that you are doing it so they look out for them
mbugsy18
22 Jul 16#1902
Does anyone know if there is Live Chat on the SSE website. Can you provide a link or how to invoke it. Getting nowhere with the telephone.
oh right. I went through that option but didn't realise it sent them that into automatically
j1mgg
22 Jul 16#1905
there is a live chat, sadly can't remember what I done to get it up, possibly just stay on the sales page ofr a few minutes
lugsy3
23 Jul 16#1906
Live chat is waste of time ,tried it "sorry not trained to handle broadband problems, can you call the broadband problem number ".
lugsy3
24 Jul 16#1907
To be fair still ok here and glad I switched , disappointing they never solved the problem why I only get 36mbps but BT/openreach tried to fix it and can't. I was only getting 36 with BT when I had 64meg a few months before,I reckon I can get out of my contract any time with that especially after 8 weeks from starting it. Down to over subscribed at the cabinet, I can't prove it but can use the problem to get out.
Hope others are OK with it and it's been a hell of a saving for me, so far.
j1mgg
25 Jul 16#1908
another night of shocking streaming provided by SSE, can't even watch the footie as it keeps on buffering.
PumpyJoe4
26 Jul 16#1909
Cancelled my order. Still no activation date despite me giving them 3 alternative dates when I could be in, two of which have passed. All the comments on line quality here do not inspire confidence either.
Just sucked it up and went with Zen, quite pricey but I want a good connection that I can just forget about managing, or worry when I will/won't be able to stream. Despite SSE insisting I have to be in for the activation date for the engineer, Zen have said that won't be necessary.
Ordered last wednesday, already received new router and activation day of next thursday. I also emailed them a query which they responded to within half an hour! So far I am thinking the extra money is worth it.
nebo
26 Jul 16#1910
yesterday and today switches between no internet access to dns errors with a tiny bit of connection in between, speeds in general havnt been great 39 download if im lucky 6 up, but quite often way less.
Whats the best/easiest way to get out of contract? im on ultrafast but cant find the guaranteed speed on any of the letters i have. does anyone know where ill find this? cheers :smiley:
lugsy3
26 Jul 161#1911
It's not going to be easy I am afraid. Keep records of problems, contact them , use the BTwholesale test for reference and click further diagnostics, enter phone number and they will automatically get the results.
There is no guaranteed speed but what was your estimate, did you screenshot it?
Some have gone via third party on here , few pages back. Not sure how they are getting on.
SSE have 8 weeks to sort problems then you may be able to get out of the contract. I suggest you complain and keep records straight away.
Dimpler
27 Jul 16#1912
swatch from plusnet, Just had bt openreach engineer come this afternoon. 39.09Mbps ,8.98Mb upload, is this any good?
lugsy3
27 Jul 16#1913
What was your estimate and your speed before?
It's fairly good but wait until it gets throttled in the evening then check if usable.
ryan2801
27 Jul 16#1914
Back to woeful speeds. Had enough now, roll on the 8 weeks
Dimpler
28 Jul 16#1915
the download speed drop to 20.61 Mbps around 10pm, back to 36.73 Mbps just after 00.07am. upload around 8.36 Mbps.
xicosm
28 Jul 16#1916
Anything that can be done with the throttling?
veedubjai
28 Jul 16#1917
Tell SSE/Daisy Communications to pay more for the increase bandwidth capacity as a business decision. I suspect they must be over subscribed in certain areas across the UK.:laughing:
xicosm
28 Jul 16#1918
The thing is, I can download something from usenet using all the bandwith, 8.8Mb/s ... but barely able to watch an youtube video
lju
28 Jul 16#1919
Try using a vpn, http://3monkey.me/ is one example, they will give you a 24 hour free trial.
exdido
1 Aug 16#1920
same here
deanos
1 Aug 161#1921
that's me off back to BT good luck if you are trying to leave, hope you get sorted
happymanuk
1 Aug 16#1922
I'm thinking the same too. I was with BT previously before the move to SSE. Would moving back re-instate the old BT account (and lose the new customer promotions), or would you be classified as a new customer ?
deanos
1 Aug 16#1923
i have a new bt account number and £155 cashback has tracked ok
happymanuk
1 Aug 16#1924
I'm very tempted. The current BT offer works out at £10.33 per month after cashback (if you prepay for line rental), which is cheaper than the SSE one after cashback, but the only thing you really miss out on is the anytime UK and international calls. - and the slow speeds at peak times!
deanos
1 Aug 16#1925
i have plenty of mobile minutes so calls not a problem for me
ec9wrr
1 Aug 16#1926
I've been requesting to terminate contract without penalty due to slow speeds. They won't let me without charge. A charge which incidentally more than the remainder of my contract!! Raised complaint with ofcom.
deanos
1 Aug 16#1927
have u put in a official complaint ?
secretmsg
1 Aug 16#1928
How long did it took to track?
maui
1 Aug 16#1929
It's tough, but you have to go through the motions, provide plenty of evidence and play their game with the testing / fault tests etc. I've got plenty of info stacked up against Daisy. I'm giving them a chance to resolve this based on the information I have been providing because I feel they are being fed a line from Daisy to be honest, but they have said that I can leave penalty free if they cannot get it resolved.
deanos
2 Aug 16#1930
About 20 mins
j1mgg
2 Aug 16#1931
what BT deal have you went for?
secretmsg
2 Aug 16#1932
I cancelled ordered. Will try ordering again tonight before midnight. Have u used quidco page and then pasted above link after quidco page?
happymanuk
2 Aug 16#1933
Which link are you referring to ? - I think the Quidco link gives you the lowest price for the Infinity Unlimited product.
deanos
2 Aug 161#1934
i used the quidco link 155 cashback and 125 gift card, u know there is another link for 50 check.as well.but pretty certain i would loose the 155, went for.infinity 1 unlimited at 10.99 a month and free bt tv starter and free weekend calls
nige182
2 Aug 16#1935
That looks very good, I think I will go to that from Sky now that my contract is up as I haven't seen a better deal. You can add BT Sport for free as well I believe.
julieallen
2 Aug 16#1936
mine was activated yesterday, but I left my plusnet equipment plugged in so I would have no downtime. Put the new router in this morning and worked instantly, getting 54mb down at the moment which isn't too bad considering my ip profile is 32-48. Obviously early days but just thought I would post to show the switchover can go smoothly sometimes :smiley:
j1mgg
2 Aug 16#1937
for the BT deals, if I go though TCB, do I get the cash they offer and the prepaid card bt offer?
deal is
£126 cash back
£126 reward card
£26.99 pm for 52Mb unlimited, and total entertainment Inc 4k bt sports
happymanuk
2 Aug 161#1938
Yes, the cashback offered by TCB / Quidco is in addition to any of BT's voucher rewards.
nige182
2 Aug 16#1939
You should do, Quidco is higher though and that price is plus £18.99 line rental as well so £45.98 per month.
happymanuk
2 Aug 16#1940
TCB will match Quidco's rate though and also beat it - so you end up with more going down that route.
nige182
2 Aug 16#1941
How do you get them to match and is it time sensitive? Eg. if Quidco rate ends before they review the comparison do you miss out?
happymanuk
2 Aug 16#1942
It has to be correct at the time of submitting the comparison (and be on offer at the time you took it out). When you submit your claim it automatically takes a screenshot of the competitors website so it doesn't matter if it then changes before they get chance to process the claim.
Thanks, so you sign up through TCB and submit the claim at the same time, you don't wait for them to match the claim before signing up? Planning to do it when I get in tonight.
deanos
2 Aug 16#1944
add the tv for 10 connection fee and you get 155 cashback
happymanuk
2 Aug 16#1945
Yes, just click through TCB as normal and purchase.
Once the item tracks in TCB you go into the Customer Care section and select 'Highest Cashback Guarantee' - then complete the details and wait.
j1mgg
2 Aug 16#1946
my case is now being referred back to daisy :disappointed:
happymanuk
2 Aug 16#1947
Have they asked you to have an engineer visit yet ?
j1mgg
2 Aug 16#1948
I think because it was a new install they might not as there is notes saying it has been teated; or maybe that is the next plan after referring it back to daisy.
nige182
2 Aug 16#1949
I know we are off topic now... but...
With BT is caller display included? Anything else (eg. voicemail)? Also, do you lose anything by doing line rental saver, as I am sure some providers remove 'free' optional extras if you choose to do line rental saver? One final question, is a BT mobile sim a 30 day contract or 12 months as that would increase cashback and get another £15/£30 Amazon gift voucher.
I did try to find answers to these briefly myself but couldn't see them in the sign up pages and don't have time until later to thoroughly look so thought someone else might have checked those.
happymanuk
2 Aug 161#1950
Caller display is free with BT - You just have to request it after signing up. It is free for 12 months with BT Privacy.
Voicemail (1571) is now chargeable.
You don't lose anything with prepaid line rental apart from if you want to leave within the first 12 months (due to eg. price increase) you won't be refunded the line rental you have prepaid.
I believe the BT Mobile sims are 12 month contracts.
deanos
2 Aug 16#1951
You will get a refund if the prices go up on prepay , they cant keep the money as they have broken the contract, there is a thread somewhere on MSE where people have got a pro-rata refund
happymanuk
2 Aug 16#1952
I didn't know that - Thanks for confirming, it is good to know if I go ahead and move back to BT.
nige182
2 Aug 16#1953
Wouldn't prepaying mean that you are not subject to the increase though, or do they try to charge you the difference between what you pre-paid and the new rate?
And perfect about caller display as that is the only feature I need, have voicemail on my handsets anyway just curious if anything else was included.
deanos
2 Aug 161#1954
You don't get the increase on the line rental but all the other things would go up.
I understood that caller display is only included free with BT if you pay your line rental 12 months in advance. Without it, you have to pay.
MR1123
2 Aug 16#1956
Yep do it on the day you switch as doing it any later will increase your contract length. I'm switching from BT to sky, BT use sneaky tactics and Customer service is appalling but bb is on point.
nige182
2 Aug 16#1957
Noticed this on Quidco for BT, and a similar term on TopCashback as well. So might not get the card from BT as well:
"•Cashback users are not eligible for rewards, vouchers or other incentives offered on the retailer site"
Having said that the main link does say
"Earn up to £190 cashback + Up to £125 reward card"
So it must qualify for both at least if you go for the top cashback package, ie. with a mobile sim card.
ec9wrr
4 Aug 16#1958
Until you actually try and leave... then there's a fee!
deanos
4 Aug 161#1959
im leaving with no fee
Wedgwood
5 Aug 16#1960
Like so many in here I'm struggling to get a reasonable speed with SSE in the evenings.
I know - and they must know - that the reason is simply inadequate capacity. I had no problem at all until I switched to SSE, and that's the only thing that's changed.
Despite that, they're insisting on having an engineer visit, which from my point of view is just a waste of time. Has anyone else had a visit, and does it achieve anything?
What do they need access to, what do they do, and is there a possible benefit to me out of what will effectively be a free visit? The BT connection hasn't been changed for a few years now but there's a double outlet socket marked ADSL v1.0, which is probably still current for fibre. Or is it?
maui
6 Aug 161#1961
I agree it is mostly pointless when you can prove there is nothing wrong with the line, but unfortunately SSE are just relaying what seemingly Daisy's careless support team state...
When I went live, I kicked up a stink as I was told I needed to have an engineer visit, and sat in all day for one but no-show. After I complained and said that yes I should certainly have a visit (despite my connection working) they put a BT Openreach call in saying the line was dead! Along comes a BT engineer who actually does a very detailed analysis on my line, and fits a built in DSL faceplate filter. Turns out I can get 100Mbps on my line and the engineer was impressed with the quality! So no issues there for sure.
BTW - The latest filter is v3, but I it won't make any difference if you already get a good speed during the day!
They will basically just need to access the master socket. They can verify you have everything connected correctly, and plug in their equipment to do testing (and send a speed test from the exchange).
I don't think they can use that excuse on me now, as they should have the BT Report form that job to prove there is no issue with the line.
Get some evidence that you get fast speeds during the evening when everything else slows down. I find that speedtest.net and thinkbroadband.com are 'prioritised' and get full speed when I only get 4Mbps on YouTube!
julieallen
7 Aug 16#1962
Anyone have any issues with streaming on SSE?
I don't use Kodi etc but just updated a couple of friends Firesticks and no links will load, I have a feeling its the connection rather than anything else
Wedgwood
7 Aug 16#1963
Thanks for the detailed response - much appreciated. I'll let them send out an engineer, then - though he's unlikely to find anything wrong, given that this has happened only after switching to SSE, and only at peak times. Presumably at that point SSE pass it over to Daisy to add to the growing list of service level agreement failures, and I use it to get out of the SSE contract. Shame really, because I quite like SSE, this apart.
MrMan2011
7 Aug 16#1964
I switched to SSE from sky, with sky I had a booster so I can connect to WiFi from my bedroom now with SSE I can't get WiFi in my bedroom. I have tried setting the router with the sky booster it does not work has anyone else had success and does anyone know if SSE provide a booster if not what is a good booster to purchase?
MrMan2011
7 Aug 16#1965
I am having issues with downloading on popcorn time
j1mgg
7 Aug 161#1966
kodi works fine on sse
deanos
8 Aug 16#1967
Just buy a Wi-Fi booster , any should work, have you looked on the Sky forums to see if you can use the Sky one ?
Hi All,
OP here. I had to order via the phone and then lodged a claim back via TopCashBack.
It tracked. Got the £130!
PS - I have had an up and down connection in terms of bandwidth, mostly up and nothing I'm not able to handle (mentally!).
Party time!
deanos
8 Aug 161#1969
My claim has also been approved and gone to confirmed today, trouble is im moving next week to another supplier which may mean i loose the cashback, fingers crossed i get it now its confirmed
databar
8 Aug 16#1970
Has any one else had a (large/ wrong) bill
just looked at first month bill and got charged £52
£5 in phone calls ok but should be £21 + £5 for 1571 and call id i.e £26
looks like another phone call tomorrow.........
chickentikkaman
9 Aug 16#1971
When did you first sign up with SSE Deanos? Looking to see roughly when my claim will get confirmed too :wink:
happymanuk
9 Aug 16#1972
My cashback (TCB) never tracked in the first place and have a manual claim outstanding so not holding out much luck.
deanos
9 Aug 16#1973
it was around 10th may
courshor
10 Aug 16#1974
Just spoken to them and checked the website and it seems that only BT customers or existing SSE customers can sign up to this now.....coming from SKY I guess I can't get this now (I was really interested in the free european calls)
j1mgg
10 Aug 16#1975
Daisy are now looking at the service vlans for my issue is :disappointed:
lju
12 Aug 16#1976
My manual claim with TCB has been confirmed this morning.
happymanuk
12 Aug 16#1977
Out of interest when did you place your order and when did you submit your claim ?
I'm still waiting on mine. I ordered on 17th May and submitted the claim on 18th May.
lju
12 Aug 161#1978
Ordered 9th May, claim put in on 16th May.
j1mgg
12 Aug 16#1979
I am leaving, penalty free. Disappointed as it is a cracking deal for the price but the speeds I was getting at peak times seriously restricted what I could do.
maui
12 Aug 16#1980
Yep - I am off penalty free too! j1mgg - are you in Sussex area? As the CS manager I was dealing with said he had another escalation in the same area. Only saving grace as by the time of the switch I won't have paid a penny for their service!!! The compensation they gave me covers until I switch away
j1mgg
12 Aug 16#1981
no, west lothian. How did you get compensation as I haven't been offered a thing.
Newbold
13 Aug 16#1982
They'll pay compensation for time wasted when there's a failed Openreach appointment but not without asking. I'm also on a free pass out but they do put a few hurdles in the way to dissuade people.
nublets2k
13 Aug 161#1983
Odd, weren't you on here saying how great SSE is just a couple of weeks ago? :innocent:
ec9wrr
13 Aug 16#1984
My complaint is with Ofcom. They won't let me leave penalty free.
m4dm3n
13 Aug 16#1985
I also had to manually raise the claim but it is now confirmed on my account. As long as you provided order number you should be all right.
happymanuk
13 Aug 16#1986
Thanks - When did you order and submit your claim ?
Newbold
13 Aug 16#1987
I was - and it was. It's still incredibly good value for money (there's nothing cheaper on the market with unlimited calls), and I may yet stick with it, but there has been a speed problem in the evenings. I'll stay with it unless a really good deal comes up elsewhere. :smiley:
m4dm3n
13 Aug 161#1988
Placed an order on 11/05 and made a claim week after. Hope you will get yours confirmed shortly as well.
Galaxien
13 Aug 16#1989
HA HA HA!
rugito
14 Aug 16#1990
I got my first bill from SSE and I am super disappointed. After not getting my cashback from topcashback as well SSE seem like they are thieves. Can't complain about the speeds its been great but my first bill came to £30 (inc £5 VAT)
I also see these 2 discounts on my bill:
08 June to 20 July bundle discount on broadband £11.78 credit
08 June to 09 December Introductory Discount £29.45 credit
Does this mean by December I will loose all my discounts and be expected to pay £70!!!! this is a joke can anyone else let me know how their bill looks?
Maybe it is a mistake on their end, how can I resolve this.
Will I be able to leave if they cant resolve
rugito
14 Aug 16#1991
Where did you find your order number? is it the same as the account number
happymanuk
14 Aug 161#1992
No, this is normal. The December is actually December 2017 - as it is an 18 month contract. However it doesn't display the year on the billing - mine was the same.
deanos
15 Aug 16#1993
switched to.bt today, £130 sse cashback has become payable on tcb today as well , withdrew and in my bank account, happy days
m4dm3n
15 Aug 16#1994
Yes, I belive so..
Perfect timing, mine got payable today as well.
rugito
15 Aug 16#1995
Thanks for your reply :smiley: what is the reason for me being billed £24.73 + £5 VAT in total. Is the total not meant to be £21(inc VAT). What does your bill come to in total? (excluding extra charges)
happymanuk
15 Aug 16#1996
Yes, it is £21 incl VAT per month. Your first bill is for longer than a month though (8th June to 20th July) - this is the reason for it being more than £21.
rugito
15 Aug 16#1997
Thanks for replying so fast. You really saved the day there, I'll wait for the next bill :smiley:
eddamoo
16 Aug 16#1998
Did you get the deadlock letter from their head of customer service? I am at this stage with SSE but i now need to go to the Ombudsman. I was wondering if anyone managed to get out without going this far.... Thanks!
MR1123
16 Aug 16#1999
Stick with ombudsman, it will get sorted faster. Ombudsman give them time frame to sort it out, if they don't that's when ombudsman make the decision and they get fined £500 for each complaint so they will be keen to sort it out and you will be in a better position for compensation.
eddamoo
16 Aug 16#2000
Many thanks MR1123 :smiley:
LondonLass
16 Aug 16#2001
What's the going rate for a missed appointment? They seem to think the £30 will keep me quiet, but after threatening me with £108 if I miss the appointment I don't think so!
j1mgg
16 Aug 16#2002
in my case it was the customer/complaints manager that said I could leave penalty free, and then sent an email confirming.
my process was do some checks for them, they sent to daisy, done some more checks, sent back to daisy, then released. With the tests I done I could clearly show it was an issue that only happened in the evening or at weekends.
maui
16 Aug 16#2003
Likewise - no ombudsman involved. Just worked with their Head of Customer Services, and just agreed that way. My TCB is confirmed but not payable yet. Hoping it will be soon!
ec9wrr
17 Aug 161#2004
I got £70
Newbold
17 Aug 16#2005
You can still get £70, but you have to work a little harder for it now - they soon realised how much it was costing them because of the sheer numbers involved. The standard offer is around the £20-£30 mark.
Likewise getting out. Initially they'll refuse and put obstacles in the way, but perseverance will succeed. It's also a very neat way of getting a free BT Openreach line check. :wink:
lugsy3
18 Aug 16#2006
Still fairly happy with this deal and cashback due soon so makes it good deal. As I download during day ,not really had any problems as such , just the odd YouTube video won't play at 4k. Good to see others who where not happy able to get out of it though.
j1mgg
22 Aug 16#2007
how have peoples move away from SSE went, I am switching across to BT on Friday?
deanos
22 Aug 161#2008
i switched to BT last week, went perfect, went for the 52mb package and im hitting that no matter what time of day 24/7
received a call from SSE to say they have sorted out and removed the termination charges and will get a updated bill come through in a few days
maui
22 Aug 16#2009
I switch on Friday - will let you know but don't expect any dramas
deanos
22 Aug 16#2010
The only problem i have found is with the Smart Hub, with the SSE router my powerlines could hit around 60mpbs (when SSE was working correctly) , with the BT smart hub most im getting is 40mpbs, if i speedtest with my ipad it maxes out at 52mpbs, i have plugged in the smart hub direct to the pc with ethernet cable at it maxes out at 52mb again, im using talk talk powerlines, wonder if they are the problem
j1mgg
22 Aug 16#2011
I can test that once I get up and running, I have some tplink ones.
deanos
22 Aug 16#2012
cheers buddy
deanos
23 Aug 16#2013
Sorted got some new powerlines :smiley:
j1mgg
23 Aug 16#2014
good to see
Slimrim
26 Aug 16#2015
How long does it take Quidco cashback to track? I ordered my SSE Broadband back at the end of June, yet still hasn't tracked. And Quidco cant investigate 'this merchant' for some reason? :disappointed:
j1mgg
26 Aug 16#2016
mine appeared on my account within an hour, but says it will take 26 weeks to pay
maui
26 Aug 16#2017
Switched over this AM, down from 76Mbps (line rate not SSE peak speed) to 54Mbps - am travelling for next 3 weeks but will run some tests remotely but so far all good!
j1mgg
30 Aug 16#2018
clear night and day between the two. Over the weekend I tried to watch something on sky catch-up, within seconds it was playing in HD, where before it could be 10mins, same when switching onto a movie and pressing the green button, although I think this wasn't as bad in the past.
Speed tests, and streaming footy have been perfect. No buffering during the footie which use to be a common issue.
deanos
30 Aug 16#2019
Yes its like night and day between SSE and BT, i know its a bit more expensive but worth it IMO, slowest speed test was 40mpbs and that was over weekend when its going to be busy but still acceptable, rest of time its 52mbs
MrMan2011
14 Sep 16#2020
Recieved my bill today for the month charged vat as well, I thought vat was inclusive?
deanos
14 Sep 16#2021
yes its £21 inc vat
ST3123
15 Sep 16#2022
I'm seriously thinking of switching to this deal. I'm with Virgin Media at the moment, paying about double this for a package with basic TV but the TV part is worthless to me as it has less content than Freeview! If VM would do me a deal like this for just broadband and phone I'd be happy to stay and while I'll ask them, as I love their broadband, I'm pretty sure the answer will be no as triple (quad counting mobile) service providers are pretty keen on pushing all 3/4.
Assuming I did move to this deal, I would need some additional work at my home though as I currently have no phone line, not inactive, physically no line from the pole to my home, as our pole got replaced some 5-6 years ago and they never bothered to put the connection back with us being on VM. Annoyingly, I presume this would make my install non-standard? As cashback deals IME typically require you to have the standard install set up online and not have to speak to the provider on the phone?
nebo
15 Sep 16#2023
Has anyone received quidco cash back yet? mines still saying sorry the retailer is taking longer than expected blabla. 15th May the date on quidco was!
On a side note seems the service has got better over the last month so quite happy :smiley:
Newbold
15 Sep 161#2024
Topcashback paid me out £88 a few days ago.
deanos
15 Sep 161#2025
£131.30 paid out about a month ago
mbugsy18
15 Sep 16#2026
I had to chase quidco to chase SSE? Got paid £90 as it had been approved but not confirmed according to Quidco so they changed it to confirmed. Put in a support ticket at Quidco. Cashback should have been 136.00.
MrMan2011
16 Sep 16#2027
My bill has vat addd on top i will call them up.
Kraken
19 Sep 16#2028
My TopCashBack became payable today, £137.80, from an order on 26th May. Just under 4 months then
j1mgg
19 Sep 16#2029
mine is showing as payable as well, and I have left.
happymanuk
19 Sep 16#2030
Did either of you put in manual claims, or did it just track automatically ?
I signed up around the same time and had to put in a manual claim and still waiting. - Although I have since left.
Kraken
19 Sep 16#2031
Mine tracked automatically, and I'm still with SSE.
j1mgg
19 Sep 16#2032
mine tracked automatically
maui
19 Sep 165#2033
Mine has become payable. All in all, with BT's price rise, and SSE's failure to deliver a service - it's not been a bad year for Broadband cash back!! :innocent:
Judethedude2
20 Sep 16#2034
My quidco is still tracked on £90 when it should be £130 and is taking longer than expected, mine was tracked 1st June not happy
Broathboy
21 Sep 16#2035
Anybody had any problems connecting a Zgemma satellite box with wifi connection to this isp.
r1kkster
21 Sep 16#2036
There are no issues - all works fine - currently ISP do not seem to block any sites (inc torrent sites)
r1kkster
21 Sep 161#2037
SSE TCB pay out recvd - loaded on to Love2Shop card (happy wife = happy life for me)
Broathboy
21 Sep 16#2038
Anyone out there can help me connect SSE isp provider router technicolor TG589vac to a Zgemma H.2s box, something in router blocking it, been onto SSE they tried to help but said it might not be compatible with Zgemma satellite box.
j1mgg
22 Sep 16#2039
i don't have a zgemma box and am not with sse anymore, but unless you have blocked it on the router then you should have any issues connecting to the server. My guess would be to check if the zgemma has been setup on a static IP address and the new range on the router is different. Have you tried the box at a friend's house?
sotv
23 Sep 16#2040
Had a bit of frustrating time thinking SSE wasn't providing the service I thought I could get.
Now I understand the problems that were causing my speeds to not be as fast as I thought it isn't SSE's fault. I have had to work this out for myself SSE customer service not much help and even more so the Openreach guy that came.
Basically my £400 12 month old HP laptop has a 10 year old in terms of technology Realtek single band wireless card I can only see the 2.4ghz network. Maximum speed I can get is 50-55 Mbps on this. Averages out to 50Mbps for me
My £25 firestick or my android phone have dual band wireless cards and can see the 5G network and I have speeds up to 76Mbps on it.
Of course if I connect via ethernet cable I can get 78 Mbps but but I don't want 20 metre of wire attached to my laptop.
So certainly in my case it was my ignorance that meant I wasn't getting the speed I thought I could get on signup, but I would have hoped the conversations I had with SSE over that period trying to sort it as well as the Openreach engineer may have highlighted this to me and not had to do my own research to solve it.
One other thing the BT Openreach tested my BT connection faceplate and told me it is 80/20, if your faceplate connection doesn't read this you will never get the full fibre speed anyway.
Most people probably already know this, but in case you didn't like me. This may help with your problem solving? and I would imagine this would be the same with any ISP not just SSE
I can also see the green cabinet 50 metres away from my house so I am pretty close as you can be to a box.
Rather than selecting Auto channels in Router settings using the Gateway page for the router in the wireless settings and selecting either non overlapping Channels 1, 6 or 11 helps my download speed as well I have found.
j1mgg
23 Sep 16#2041
All tests should be carried out using a Ethernet cable directly to the router, they usually would say this straight away, and possibly disable you AV aswell.
maui
23 Sep 16#2042
Yep - have worked in IT Infrastructure for 15 years, and know what should and should not work, and I provided plenty of proof to SSE that their service "selectively" restricted websites in the evenings. Something that's history with my BT service now. Good luck with SSE! Maybe you'll see their true colours once you upgrade your laptop
lugsy3
24 Sep 16#2043
In the same boat re quidco cashback still at £90 and says reatiler taking longer. I am going to chase it as it's too long from May.
Actual service has been fine and was a bargain if i get my cashback.
Edit: I just checked this morning and Quidco have confirmed it but at £90 not the £130 advertised. I have sent a message about this and told them I have a screenshot taken of the £130 advertised.
nebo
24 Sep 16#2044
Quidco payable today £130 from 15th May :smiley: tracked at 130 from the beginning.
scubajoe
28 Sep 16#2045
I've been told I can leave penalty free because of the slow speeds in the evenings. Where are others going now, who has the best deals?
I was originally with Plusnet and had 61mbs download with them but after moving to SSE it would regularly drop below 4mbs..
Fibre to the cabinet.
Thanks.
j1mgg
28 Sep 16#2046
I went back to BT as they had a good deal on top cash back, plus free bt sports. Their monthly bill is higher, but their service is top notch
bullet9t9
28 Sep 16#2047
Is it the router that's bad. Because for months the wifi is dead awful. Changing wifi channel to 2 sometimes appears fine. Then later unusable. Literally every videos buffers a lot.
Previously had sky 40/10 and was perfect. I thought having double speed would be better. How wrong I was.
Does anyone think it's just a router that has rubbish wifi
Ethernet seems fine on the Xbox one. Download games around 70mb a sec
j1mgg
28 Sep 16#2048
mine was a time issue, early morning and during the day connected over WiFi or Ethernet cable were right up near 80, but when it hit the evening both were completely useless. The router actually seems okay.
maui
28 Sep 161#2049
I just saw Sky Fibre Max - new offer. I think that's a better deal than BT! Wish it was around when I was looking else I would have switched to that. £15pm + line rental
scubajoe
30 Sep 16#2050
Can anyone please tell me how to remotely reboot the SSE supplied router?
I can log in to the gui but can't find any reboot facility.
Edit, found it eventually!
matthat
4 Oct 16#2051
does anyone know if the static IP can be changed - I can see some settings in the router but can not find out if sse support dynamic?
Newbold
4 Oct 161#2052
Theoretically you can ask them to change it from static to dynamic but in practice it's difficult to achieve a changed IP address.
scubajoe
12 Oct 16#2053
Does anyone have any experience of using their own router with this SSE product? I want to try and use my own ASUS RT-AC87U as an experiment.
Thanks in advance.
nublets2k
12 Oct 16#2054
Will be fine as long as you have an openreach modem?
happymanuk
12 Oct 16#2055
When I was with them I used my previous TalkTalk Router - As long as it is a combined VDSL router/modem, or you have a BT openreach modem to use with a regular router you will be fine.
Here is the manual for the Technicolor TG589VAC router. Thanks to "Kwick1" on Oveclockers.
ec9wrr
15 Nov 16#2058
Same here. Ombudsman told sse I could leave without penalty. BT installed, back to proper broadband service.
lju
14 Apr 17#2059
I'm still trying to leave. SSE say the line is fine - I've told them it's all down to throttling the line by Daisy as it works fine until around 4pm. Last night with nothing else even connected in the house I couldn't stream iplayer!
scubajoe
14 Apr 17#2060
I eventually left SSE penalty free and now back with Plusnet. No more problems!
ec9wrr
14 Apr 17#2061
Resolver was handy when I complained. Took it to ombudsman and they found in my favour. Keep lots of speed test screen grabs if you can. Ombudsman process takes a while so start as soon as you can. I switched to bt service was suddenly brilliant. Until they put prices up, so left and switches again to plus net. Again, no speed problems. The problem was definitely with sse for me.
MR1123
14 Apr 17#2062
Just over 6months left till contract ends, hold on :wink:
lju
14 Apr 17#2063
6 months is a long time when the kids can't even watch YouTube! The service is shocking. I'm tempted to order BT today and then fight SSE afterwards. I've just looked at the terms and conditions for SSE and it looks like termination charges are lower after month 12 anyway.
lju
14 Apr 17#2064
Have used resolver with SSE. Currently at the escalated level as SSE closed the original complaint as fixed when they had done nothing at all!
deanos
14 Apr 17#2065
Blimey thought everyone would be long gone by now, worst thing I did go to sse, luckily I got out early
MR1123
14 Apr 17#2066
Good luck hope you get some success, I know how frustrating it must be I was with talktalk :disappointed: try not to sign up to a 18 month contract with anyone untill you know they are good for you. I'm happy with sky now been with them a few years. Oh and btw if you know you are having issues with the connection get it cancelled before you rights to cancel has passed, I think it's 14 days. They will try and say it gets better after a few days to pass the cancellation period, but it won't or it will be up and down, either way cancel it and if they are Keen to fix it tell them you want it fixed before the cancellation period is over otherwise cancel.
maui
14 Apr 171#2067
+1 for using resolver here. You can just keep escalating until someone works on your issue. I was also able to leave penalty free.
You need to gather lots of evidence, plenty of speed tests at various points during the day, screenshot and show date/times. Run through their 'BT' tests but ensure you tell them that they are not conclusive as it's not outside of the BT network. They had no problems letting me leave penalty free. Also good to remain firm but polite - courtesy goes a long way.
happymanuk
14 Apr 17#2068
I left after being with them for just a couple of months. They refunded me the activation fee that BT was charging to go back to them too, so didn't too bad in the end. When I moved back to BT the speeds immediately shot back up to what they were before I had moved to SSE.
I've since moved to Virgin Media (due to BT's price hike) and now pay a little over £20 per month for 100Mbps broadband, Basic TV, Telephone and Line Rental. Very pleased indeed.
ec9wrr
14 Apr 17#2069
It's normally 14 days from date of order rather than installation. In my experience installation doesn't happen until 15 days after order.
lju
14 Apr 17#2070
I've ordered BT now, sick of SSE. I'll argue re the cancellation costs if they won't let me leave penalty free. I've got lots of speed tests all dated etc.
ec9wrr
14 Apr 17#2071
Sounds risky.
lju
14 Apr 17#2072
£100 topcashback + £150 mastercard from BT will pay for the fees if needs be!
ec9wrr
14 Apr 17#2073
True. But if you go through ombudsman you could have that cashback for yourself.
lju
14 Apr 171#2074
I fully intend to if they don't play ball. I would hope that after being with them for 12 months and the fact we have complained since month one that they will relent. Looking at their leaflets it looks as though it's a reduced fee of £33 to terminate as long as you have been with them for 12 months - I will have been by the switch date. This is for the broadband, no mention of the costs to terminate the phone.
mbugsy18
14 Apr 17#2075
How long is your Virgin contract for sounds good?
happymanuk
14 Apr 17#2076
12 month deal on a 12 month contract.
bullet9t9
3 May 17#2077
Worst internet I ever had. Literally unusable 90% of the day. My 40mb sky was much better. The wifi on sse router is awful. Tried all wireless channel. Apart from the price. I would have left ages ago. Almost a year with them.
I end up using my 4g data more than wifi because of unusable it is
lju
4 May 17#2078
Finally transferred over to BT yesterday morning. All my issues are now resolved, what a surprise! SSE still maintain there is nothing wrong with their service. I have requested they waive the termination fees (which are £24.39 for BB and £53.51 for the phone line) they have refused. As a result we are at deadlock so I will take this to the ombudsman.
Pauladin91
5 May 17#2079
If I'm honest, SSE have been brilliant for me. Constant 70+mb. The customer service is in this country too so easy enough when I contacted them. I'll probably renew come december! I do live near to the exchange though.
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Opening post
Top comments
This price is so low it's insane!
Call them using their number on contact us, I've found a landline number in case you're phoning from a mobile and don't have freephone numbers. 023 9227 5030
It took a little while waiting for my installation date but that was caused BT's end. The BT OpenReach engineer was nice, he told me that the TalkTalk engineer had bodged the telephone point when he came over which was basic telecom engineer training!
The router is pretty beefy, lots of Ethernet ports etc, looks 100x better than my TalkTalk one!
All comments (2079)
BT were a lot more expensive, but they were loads faster on the same 78mb fiber product.
Firsts if you lucky you might get connection on time if they l3t you know that you connected. I was waiting 2 months to get. Customers services always saying something different every time you call them and you have to call they don't even they have a problem with keeping on time with setting up.
Router need reset with modem in weekly basis or you will have a speed. And peak times are very bad. Have this line with Plusnet for 2 years always what it should be.
It's up to 76mb not 78 as the OP states and the true speed will be less, I assume they will give you a more accurate speed during signup process.
As with all broadband providers you just have to hope for the best with no complications when they set you up that require calling customer services.
My BT contract is up on 1st June, and I want to sign up - but if I sign up too early and the transfer goes ahead early BT have already said they will charge me £75 penalty. If I wait too long though I will end up paying BT at a sky high rate when my contract runs out....
If you don't want to use the service at peak times or are not fussed about the speed of your internet then it's cheap and cheerful. If you want to use your broadband in the evening then walk away and find another deal, trust me it may cost a bit more but it'll be worth it
Read a few reviews and no one mentioned throttling so should have read more!!!
But for a cheap deal, it is well worth it.
My Talktalk contact is up next month so I'm looking at many options.
Two days ago i signed up to virgin and have installation wednesday may cancel for this
There has been a problem with the server. Please try again later. lol
Though I see you've opted for Virgin (which is reasonable in areas where there are slow speeds via standard FTTC), so I would go with whatever is more cost-effective.
I had a BT 'engineer' out not long ago. He was absolutely clueless. I had to tell him what to do. Useless.
The problem seemed to sort itself on my end at some point when BT was booked to come out and when he arrived so tests came back fine when no work was carried out. Rang Plusnet and they sorted everything out on their end within minutes. Can't fault them.
They even let you use your own router.
Absolutely fine.
I'm using Private Internet Access and the majority of that traffic was via the VPN.
What a joke, when I got our phone connected in our brand new house four years ago it was with sky, no problems. Switched to talktalk for fibre last year, no huge issues but would like to save money but these oafs only offer services to BT customers? That can't be right?
http://www.moneysavingexpert.com/news/phones/2016/04/bt-announces-steep-price-rises-for-home-phone-and-broadband--how-to-beat-the-hikes
Will fibre help at least increase to acceptable speeds (say 10-15mbps download.....fine for us....we are on a LOT less currently!)...or will there be no change?
Thanks so much guys!
I tried Cyberfox x64, Firefox, iExplorer x64 and finally managed to complete order by using iExplorer x32.
I did order at 6 in the morning because I couldn't complete using the first 3 browsers yesterday evening.
Topcashback tracked after about 20 minutes.
I'm thinking should I go for this? or maybe try to go back to Sky for normal ADSL ...
Sky seem to be the only company offering true unlimited ups and downs.
Their highest package seems unrestricted. I get a consistent 76Mb/18Mb connection.
Australia 0.00 0.00 0.00
Austria 0.00 0.00 0.00
Bangladesh 12.26 12.26 12.26
Belgium 0.00 0.00 0.00
Canada 0.00 0.00 0.00
Denmark 0.00 0.00 0.00
France 0.00 0.00 0.00
Germany 0.00 0.00 0.00
Greece 0.00 0.00 0.00
India 12.26 12.26 12.26
Ireland 0.00 0.00 0.00
Italy 0.00 0.00 0.00
Netherlands 0.00 0.00 0.00
New Zealand 0.00 0.00 0.00
Norway 0.00 0.00 0.00
Pakistan 12.26 12.26 12.26
Poland 0.00 0.00 0.00
Portugal 0.00 0.00 0.00
Portugal Madeira 0.00 0.00 0.00
South Africa 0.00 0.00 0.00
Spain 0.00 0.00 0.00
Sweden 0.00 0.00 0.00
Switzerland 0.00 0.00 0.00
USA 0.00 0.00 0.00
Vatican City 0.00 0.00 0.00
For inclusive calls a fair use policy applies – maximum of 700 minutes a calendar month. If this limit on free calls is exceeded, charge reverts to 10p per minute.
Inclusive talk calls last up to 70 minutes. Redial before 70 minutes to avoid additional charges. After 70 mins charge reverts to 10p per minute.
1571 voicemail £1.50pm
I was also thinking about the Sky deal, which is a lot cheaper but means I would be downgrading from FTTC. Very tempted by this, just need to get the timing right.
However I would not advise anyone to join SSE as they are the worst ISP i've ever been with. I came from TalkTalk and as such couldn't order online and therefore didn't get any cashback, this I believe is still the case.
It took around 3 weeks from TalkTalk disconnecting me to SSE connecting me, however they did send me £30 to buy a wifi dongle to use in interim, they initially offered to send me a vodafone one but where I live vodafone is 2G only and every other network is 4G and I get 80mb on my EE Galaxy S7 phone.
My speed started out around 72mb and slowly went down until it has settled at around 56mb. It is appallingly slow on a night, less than 10mb and torrents seem to be throttled at 2mb on the extremely rare case I use them. I've rang them up about the poor speeds many time but got nowhere as the speedtest site they say to use comes back at full speed but any other download site is throttled so they are obviously traffic shaping and prioritising the recommended speedtest site.
I pay £24.51 (they round up and therefore overcharge every month) and only get weekend calls included, although I don't use a landline so free calls don't interest me in the slightest.
In short i can't wait to leave but think it was only July that i joined so have to put up with them for a while longer :disappointed:
If I thought moving to another ISP would be better then I would be off like a SHOT!! Cant get them to fix it after two months!!!!
06:53:33, 07 May. PPPoA is down after 684 minutes uptime [Waiting for Underlying Connection (WAN ATM over DSL - Down)]
06:53:28, 07 May. PPP LCP Send Termination Request [User request]
That is still coming up since day 1 anyone had luck? I don't want to phone them as I want the cashback as a added bonus.
Went with talktalk first for fibre, left for the silly BT deal (and they even sent me 2 sainsburys cards!) then jumped ship when they upped the prices to SSE. The worst part of the whole process was getting fibre installed, which was not talktalks fault but BT openreach. They are complete bellends, they seem intent on annoying you at every opportunity. They even installed a phone line but signed it off as fibre, then said I was lying despite still having no fibre connection (and they could tell that!).
Once installed its all been fine, no matter who I've been with it seems consistent. I currently have 2 streams on my plex box going outside and my brother is playing DOTA yet this is my speed right now:
Really can't complain at all. Yes they may throttle downloads without a VPN, but why on earth are you downloading without a VPN anyway?
EDIT: I signed up at £24.50/month and £120 cashback, which I got. This deal is even better!
I've tried Chrome, IE and Edge....
Got e-mail from BT regarding price increase as well, chap on the phone was not only not bother at all but also quite rude so defo not staying with them. Have till 7/06 to move without fees for early termination.
My daughter then said she wasn't bothered, so I tried again and gave her number and it worked first time.
Does this deal work for anyone? dont want to call as I want the £136 cashback.
Edit - Im providing my phone and postcode.
I can see someone else has the same problem above.
Thank you for your order. What happens next?
We will write to you in the next couple of days giving you details of your telephone and broadband services, packages, and terms and conditions. The confirmation of contract that we will send you is for broadband.
The transfer of your telephone service will take up to 23 days and the broadband service will typically take seven days after your telephone transfer has been completed.
We will send you a separate letter for phone and for broadband to confirm the actual transfer dates closer to the time. Your transfer of telephone service will include line rental, calls and any features you currently have on the line. Once you have transferred to us, we will send you a letter to confirm these features.
An error has occurred
We're sorry, but we haven't been able to detect a BT line for this number. Please contact us on 0800 980 8095*, and one of our advisers will look into this for you.
Seems like absolute BS & an easy way for them to get around paying out any cashback.
Anybody else getting this message on the website?
I thought that plusnet/sky etc still used a BT line?
edit - they have added that It's the same line that runs into your property but there is a change made on the line at the exchange box
see how long it takes
some on reviews are saying 6 months
still better in my account than theirs.
EDIT: Done some digging seems its a TG799VN
http://forums.thinkbroadband.com/fibre/4392108-fiber-with-technicolor-tg799vn-v2-and-openreach-modem.html?fpart=all
Edit: Just read your update, it must have changed at the start of the February then roughly. I wasn't sure of the case with the modem now.
Sounds like a good deal and Sky is better brand but ofcourse Sky service got mixed reviews so you will be stuck for 12 months only if you get a crap service.
Anyhoo gave them a ring and account numbers are generated after 2 weeks after the cooling of period apparently
He confirmed the router is a TG799
Is there any way round this? Cheers
This link should take you to right place.
Pity I'm stuck with naff virgin
This price is so low it's insane!
Call them using their number on contact us, I've found a landline number in case you're phoning from a mobile and don't have freephone numbers. 023 9227 5030
It took a little while waiting for my installation date but that was caused BT's end. The BT OpenReach engineer was nice, he told me that the TalkTalk engineer had bodged the telephone point when he came over which was basic telecom engineer training!
The router is pretty beefy, lots of Ethernet ports etc, looks 100x better than my TalkTalk one!
Obviously this was just when I tested it, I can check at certain times of day and certain days to give a broader picture if wanted.
Going to cancel my Sky order as soon as they open I think!
I have used this opportunity to cancel my BT contract without penalty as they have just sent me the letter telling me they are putting up the cost of my package.
I signed up to SSE today and it has tracked on topcashback already. It is going to be nice not to have to worry about this for a whole 18 months - they have said the price will not go up in term.
Just to add: when leaving BT they did try to see if they could match this, but couldn't
SSE reports a mediocre 18mbps ( typo says 18MBPS ) . My EE is currently around 30 mbps
The fastest current internet connection is running at 43Tb/Sec, transfer speeds across it are just silly. 1GB in 0.2 milliseconds, makes you wonder today, just what you might ever use it for.
You have my sympathy.
Termination charges
If you wish to leave your phone contract after the cancellation period, but before the end of your fixed term, you'll need to pay a termination charge. This will be £7.75 for each month remaining from your 18-month fixed term.
If you wish to leave your broadband contract after your service start date, but before month 12 of your contract, you'll need to pay a termination charge. This will be £26.50 for each month remaining up to month 12. There's also a one-off charge of £33 if you leave at any time during the 18-month term.
Call barring, Caller display, Call diversion, Ringback, Call waiting, 3-way calling, Call sign and Call reminder
Free features
These features come as standard with your phone package.
1471 – SEE WHO'S CALLED
Dial 1471 to find out the number of the last person who called you.
PERMANENT NUMBER HOLD
Set your phone to withhold your number whenever you make a call. You'll have the option to override this for individual calls.
TEMPORARY NUMBER HOLD
This allows you to withhold your number for one call only.
not recognizing my landline number ...anybody else experiencing the same ?
Kb/sec. Other things work though so I just living with it as don't torrent anyways, just the principal really. Steaming HD is is fine
The price is so tempting, but what's the point if it's throttled?
Currently reading last years thread: http://www.hotukdeals.com/deals/sse-offering-2-years-70-20mb-fibre-broadband-incuding-line-rental-for-24-50-a-month-2189561
I was really tempted to cancel for the BT offer, as they now do 52mb as standard. But by the time TCB confirmed you could stack their cashback with the pre-paid mastercard offer, it had ended *sigh*
Thank you for the warning :smiley:
Say what now?
Who told like this pile of steaming bullscat?
http://stakeholders.ofcom.org.uk/telecoms/codes-of-practice/broadband-speeds-cop-2010/
BT Broadband traffic management
BT says that it no longer shapes traffic on any of its broadband services. According to the traffic management page on BT’s site, gaming, VoIP calls, streaming, P2P and Newsgroup traffic is neither blocked, slowed down or prioritised. Even at times of high network congestion, BT won’t slow down heavy users.
That said, BT is among the many ISPs that has been forced to block access to sites like The Pirate Bay, Kickass Torrents and ‘Netflix for Pirates’ service Popcorn Time. So while legitimate P2P activity won’t be blocked, if you were hoping to acquire content and not have to pay for it, tough luck.
https://recombu.com/digital/article/isp-traffic-management-bt-sky-virgin-media-ee-talktalk_M11045.html#
I'm with Plusnet at the moment for ADSL. They told me that they will be following BT very shortly and offering 52/10mb. But their customer service is so bad you couldn't pay me to stay. I'm also so distrustful if them I am not sure if they were being truthful, or just trying to get me to stay. Upload is really important to me, so I couldn't risk a 2mb cap.
They wouldn't even match new customer offers for me and I have been paying £10 a month extra for 6 months just to stay out of contact till fibre was available.
Do you have any opinions on BT? That seems to be the only other option really.
I wish they wouldn't do these stupid timed offers. The broadband price was 40% higher the first time I looked so they were completely uncompetitive. Then they dropped it a couple of days later, then they added the Mastercard thing. If they hadn't **** about in the first place I would have just ordered it. I wonder how much business they actually lose that way?
I noticed Plusnet are doing exactly the same now, even with the same time scales.
The BT engineer used a line testing device when he installed and showed me 76.6mb download speed on it. I think I got 60-70mb on my laptop through an Ethernet cable while he was still here. Their device must allow more speed to be tested or something?
I don't do that kind of stuff so it doesn't affect me, I'm sure you could get your PirateBay movies, but it may be less rapid.
I'm sure it was pretty good when I tested it before and performance has stayed consistent throughout the year.
It's definitely sold me on SSE, BT can go and whistle in future as I've had nothing but problems with them.
It's been a British call handler every time with SSE and a keenness to get things sorted out as quick as possible. No blundering, mindless script-readers in sight!
https://www.plus.net/help/broadband/about-traffic-prioritisation/
Talk Talk was pretty good when i was with them, but the seem to have issues with security and personal data. :smile:
I am however currently an EE broadband customer ,at current address ( now owned by BT ) with what I believe to be a BT phone line. So far nothing in my TCP trolley though
Any thoughts ?
and that server your using is in the netherlands..
look on my line using that server
but using a local server on speedtest.net
Im on an exchange only line, and about 1000 meters from my cabinet, great for ADSL not so good for Fibre..
Download looks a few Mb low. Might need a reboot.
If you have a vpn running they don't know you're downloading so don't know what to categorise data as and therefore wouldn't be able to prioritise it in any way.
2-3 weeks
I ordered week Friday got paperwork yesterday and still have to wait another
2 weeks for account number
it is a GREAT deal.
hope it comes though with the cash back.
http://www.hotukdeals.com/deals/free-unlimited-ultrafast-76-mbps-fibre-optic-broadband-with-talk-anytime-local-national-2447584?page=7#post28001701
http://www.hotukdeals.com/deals/sse-76mb-broadband-any-time-calls-inc-line-rental-18-months-2443394
BT were shocking compared to SSE, they literally had not a clue!
Line noise, so far cannot be fixed:
https://clyp.it/w2o5msow
Ill be cancelling my BT deal as soon as the ema comes through
Do I contact BT, cancel, then apply with SSE?
Still makes me chuckle when I remind myself how I introduced myself, explained reason for my call and politely told him that I would like to move elsewhere due to second price increase in the last 8 months. Then I asked what are my options and he replied :
"You can move or you can stay - and that's your options"
Customer service at it's best.
This is what I currently have. I tried my line test on other ISPs website and they all estimated upto 76 mbps download but SSE have been cheeky. So, thanks but no thanks.
I'll ignore the comment about the new router :stuck_out_tongue:
my bt fibre contract (£30 pm) ends next month and it will be upped so will definitely ditch bt but still wouldnt risk 18 month contract commitment.
thanks
You just need to call them to get it so they can do a manual signup.
Id rather be with a company who have been doing it for years and thus have all the correct technical teams and processes which have been tested for years also.
Its the same reason I have a nice phone and not a cheap one that essentially does the same.
Quality over quantity.
The reason I'm replying to people is so that they can still access this deal potentially.
I did ask all of the questions when I was signing up last year and they satisfied my concerns, everything went as they said it would and I was phoned back when they said they would - seemed like a decent operation.
Yes there will be longer waiting than overseas call centres because there won't be as many call handlers, but the quality of the customer service is worth waiting for rather than being connected to a moron after just 2 minutes and spending an hour banging your head against a brick wall (BT).
Last year they told me the exact date that the deal would finish, as I had some friends that wanted to sign up.
£130 with quidco if you prefer.
I'd suggest you try another day/another advisor.
Is this limit just for calls to 0845 and 0870 numbers or does it include 01,02,03 numbers as well
I'm with BT Infinity 1 right now and maxing it out, My line is capable of 55mb so I will get the full 52mb when it's upgraded in July.
But when I put my details into SSE it says the maximum I would get would be 44mb...
They use BT's fibre lines no? How can they possibly supply a worse service?
Obviously customer service could be worse but the actual product should be the same?...
Yes, it says November in their terms.
Customer service is worse than Talk Talk.
Cheap is not better. This is NOT a deal when you end up being tied into a contract with awful customer service and a dreadful product.
YOU HAVE BEEN WARNED
READ FOR YOURSELVES http://forums.moneysavingexpert.com/showthread.php?t=5224240&page=1
Maybe SSE's website has melted!
Was paying BT £47 for the same service, rang them to see if they could match or come close to the £21 of SSE & was told that as i was still in contract until December (after haggling last year to get the price down a bit), they couldn't offer any discount!! So much for being a loyal customer!! They even tried it on saying there would be disconnection fees & charges for early termination of contract, i soon put her straight on that fact also!!
It seems that there are good & bad comments about SSE, but if you go on any other ISPs forums/reviews you will see the same. So either get lucky & have a great service or be unlucky, have a few issues & change ISP again!! Only time will tell.
Purchases completed over the phone cannot be tracked and will not receive cashback on the order.
Using a promotional/voucher codes not posted and approved by TopCashback.
What else is essential?
In order to click through to this merchant and earn cashback you must have your BACS details registered
ONLY existing BT lines customers can purchase SSE Broadband online and only these applications are eligible for cashback.
Care to explain further or are you just going to leave ambiguous comments pretending your in the know?
https://www.softperfect.com/products/networx/
Landline rental has been all payed up front and i pay £10/month for fibre.
Technicolor TG499vn v2
I have decided to take a punt, only been with BT for 3 months but this is worth the £8p/m saving + TCB. For an ISP there is not 'too' many bad reviews, I don't do torrenting / P2P, but streaming and VPN (for work purposes) performance are important to me
On this page - I found it in less than 15 seconds on good ole Google :smiley:
Also here
I double checked on Plusnet traffic shaping on fibre (it was always been not good on ADSL) and decided I didn't want to do that.
So I rang up Sky retentions as I as still in the cooling off period and asked them to match this offer. They offered me 38mb fibre at £22.40 instead of £27.40 and 78mb for £32.40. Okay, so that's no where near as cheap as this deal, but after reading their traffic shaping policy I feel much happier about being with them.
They were lovely and even encouraged me to ring up and ask for a discount next year when the contract is up!
Just for the record, I also checked BT's. They prioritise BT Vision traffic, but nothing else. Which didn't sound tons better than Plusnet.
We'll see how it pans out!
Even after this, you are dependant on the ISP's backbone to the Internet (which would not usually be BT). SSE use Daisy Communications - who were Pipex back in the day. They apply traffic management at that level, and again depending on the number of customers they have and the size of the backbone can have an impact too.
I would not be surprised if Daisy would have to scramble to upgrade their backbone if SSE are taking on as many customers as MSE / HUKD threads are ablaze with - IIRC Plus Net also fell into this trap some time ago - hence why they got very particular with traffic management many years ago.
http://www.topcashback.co.uk
PlusNet call it traffic prioritisation rather than traffic shaping and that's a better description in my opinion. It might sound strange to some people but I kind of miss it. Not sure if other people have had the same experience as me with Plusnet fibre though.
The original order will be cancelled FOC afaik
Try a different browser , failing that use neighbouring phoneline number ( in same street )
Worked for me when faced with this issue
BT are a bit naughty:
"You're still under contract until November"
"I believe I'm entitled to break that contract due to the price rise you emailed me about"
"...Yes."
Also though the downstream was managed, the upsteam was not. So if I maxed out the upstream the downstream became non-existent. I've been advised that a router with QoS (quality of service) would improve this. So I will try that next if I run into this problem again.
I just don't think mine and Plusnet's priorities are compatible. I would give weight to different things.
I'm glad to hear it's working out for you though :smiley:
I am livid I'm tied into a contract until Sept else I would've bitten the hand right off of this. Amazing deal.
I have tried the website and googling but I have not found any details on this.
I'm with BT fibre and pay around £30 a month.
my contract ends 15 June.after that it will be £42 rolling contract.
I called BT and they said they can offer me £28.99 if I renew my contract.
so if I order this deal today,is there anyway I avoid early termination fee be BT?
also what are the cancelling charges of this service just in case?
Looks like from the digging around I have done, you can get the username / password from SSE and use your own modem. I hope so as I will not be giving my TP-Link VR900 up in a hurry :smiley:
can we use a voip service like vonage for £8pm and transfer our number (never done it before)
if there a cheaper voip service?
"
THEY ARE CORRECT DAMMIT.
There's some mention of SSE providing the Techniciolor TG582n router which works off a BT Openreach modem. Is that the case? I thought combi modem-routers were the norm now. Some online forums mention that SSE supplies the TG798vac which is a combi modem-router (as far as I can tell). I know which I'd prefer.
EDIT: The answer is about five-six posts above. Sorry. Ignore this. :confused:
I think any hidden charges should be added to main post
What is the average/max upload speed please?
Didn't seem too bothered, just told me to sign up to new provider, my services will be cancelled, and no fees will be charged.
I saw I could enter a BT neighbour's number, but I can't get over there to check any of them. Offer better still be available tomorrow.
what are cancelling charges of SSE? in case?
Changed your mind?
You can cancel your phone and broadband order without charge up to 5pm on the working day before your supply start date, but please give us 48 hours notice where possible. We will advise you of your supply start dates in your confirmation letters. New fibre broadband orders that require an engineer appointment must be cancelled by 12 noon the working day before the agreed appointment date, which will be arranged with you within the next two weeks. Charges for dispatched equipment (e.g. the router) or for late cancellation of an engineer appointment may apply as outlined in the 'Products and Prices' document in the Cancellation and Miscellaneous Charges sections respectively within this Welcome Pack.
You can cancel by calling 0345 071 9887*, via email to [email protected], by writing to us at Customer Service, PO Box 230, Havant, PO9 9DT or by completing and sending us the cancellation form provided in your Welcome Pack.
Thanks again for choosing us - you can rely on us to keep you connected.
wow cancellation charges are incredible..
everyone should really be careful with it..
some people may change address..or maybe the service is poor..18Months is aa very long time and these cancellation charges are brutal.
Are you able to keep and transfer your landline number if coming over from BT?
thanks
Fingers crossed this SSE broadband is fast and not throttled. I still don't know if my landline number will change over or if they will give me a new one. I also hope the TCB tracks. If all is ok this deal will be amazing value for money.
If you are with BT just do what I did and argue the price increase.
Seems amazing to me. £21 is all you pay (includes your line rental) for up to 76 Mbps. You do not even pay the connection charge, or even the router delivery cost, which is normally a given. Also for the price you can ring anytime local, national and 20 international countries for free. On top if you go through TCB right now they are offering an additional £136.50 for taking it out, which takes it down to a crazy £13.41 a month for 76 Mbps. Find the link for TCB on first post.
The details of the SSE deal below:
Full-price monthly cost breakdown:
Incl. VAT at 20%. 18 month contract (Talk), 18 month contract (Broadband)
£5.00 call bundle, £25.00 broadband and £16.00 line rental per month. It's an 18-month fixed term contract for both the broadband and phone services. Paper bills will cost £1 per month extra. Some call features will also come at an additional cost – please read Talk Contract 15: Products and prices from 17 September 2015.
FREE unlimited fibre broadband for 18 months with our Talk Anytime package
Truly unlimited downloads – stream and download as much as you like
Download speeds of up to 76 Mbps – see 'Your broadband speed is' section for details
No connection charges
An easy to set-up wireless router with no delivery charge
Includes local and national calls at any time as well as calls to 20 international countries – see Important Information for full package details
An 18-month subscription to our Internet Security Suite to help you stay safe online
Access to exclusive presale tickets for some of the UK's biggest entertainment and sport events with SSE Reward
TCB dropped to £131.30 today 15/5 not a massive difference
£130 with quidco if you prefer.
- lugsy3
** FREE FEATURES
These features come as standard with your phone package.
1471 – SEE WHO'S CALLED
Dial 1471 to find out the number of the last person who called you.
PERMANENT NUMBER HOLD
Set your phone to withhold your number whenever you make a call. You'll have the option to override this for individual calls.
TEMPORARY NUMBER HOLD
This allows you to withhold your number for one call only.
*PAID EXTRAS
£3.50 per feature per month or 4 features for £7.25 per month for any of the following features:
Call barring, Caller display, Call diversion, Ringback, Call waiting, 3-way calling, Call sign and Call reminder
- whhaatt2005
It took 3 months to set up.. Such a painful service with very little communication from them at all, I hope they have looked at this.
We have had speed issues from the start, and get nowhere with SSE customer services, where as our previous supplier was no issues at all, and speed was constant.
I can't wait to leave it, if i'm completely honest. Buffering on 76mbps fibre is not great...
Type SSE Fibre into twitter and you'll see similar experiences
Use this deal to negotiate with your current supplier if you are happy with their service.
My Sky Talk + ADSL went live on 9th May so I'm still within my "14 days after activation" cancellation period.
thanks for answer
Normally line rental alone is £15.99+
Only thing which trumps it was the 50p a month Broadband deal from Sky through MSE, but that's the slower kind of Internet so not comparable.
But the site is so bloody dodgy! Taken a few page refreshes and starting again already
I think considering the unusual and extremely long contract time of 18 months,huge amount of complaints of service and the hefty cancellation charge in case of early termination this deal is very risky.
I hope people consider these negatives too instead of jumping and signing a 1.5 years contract just because others are voting it hot.
TCB now £131.30 and quidco £130
If I call them still can I ger cashback?
The fee is good. But the cash back fee bring the monthly fee equivalent right down makes it good no matter how sh**ty sse is meant to be.
FF
"Angela M: Unfortunately not.....we have been advising customers to contact the cashback site before proceeding as its not your fault you dont have a current BT line... "
Tried all browsers and even on my phone. All same issue :disappointed:
If you are still under contract with BT, you may owe them money to cover the unfinished part of the contract.
Also rang SSE to confirm on the timescales, they advised it would be 3 weeks. When asked about giving BT a notice of month, SSE confirmed that I dont need to cancel with BT and SSE will do all the hard work of cancelling the connection with BT.
Constantly getting server error messages regardless of what browser or device I use.
They have submitted my claim to SSE.
http://www.moneysavingexpert.com/news/phones/2016/04/bt-announces-steep-price-rises-for-home-phone-and-broadband--how-to-beat-the-hikes
Seriously. SSE are poor.
There customer service is a joke also.
If that's the case of no SSE cashback due can't complete online SSE order then I have no alternative but to consider going back to BT for 12 months then go to another ISP when a new cashback offer appears. I'm a Sky user until this July when contract ends so in the market to change ISP. Loyalty doesn't pay.
If it wasn't for the SSE cashback, I wouldn't consider the 18 term since it's too long. Remember the days of 18/24 month mobile phone contracts that took ages to finish? No choice but to call direct to order & miss out the SSE cashback, I will be avoiding this deal. SSE just lost my custom.:disappointed:
I had plus net prior, and had not any issues.
Oh an make sure you remove any voicemail from your current provider.. or you'll extend your connection period.
I've not got an account number or a date or anyway to show progress
ANYBODY that thinks about joining SSE i would strongly recommend signing upto to this https://www.samknows.com/
YOU WILL KNEED there help to get out ouf your contract
I am hoping all those that think this is a good deal and have switched come back after 10-12 weeks to tell us all about there experience and was it worth it
For all those getting stuck on hold for ages, get the weQ4U app from the app stores. The call comes out your free minutes and if you are in a queue you can press *9 and the call hangs up. The app then alerts you once connected to an advisor. I've saved hundreds of pounds using this app - best thing ever!
Anyway i solved my problem, because my line can only get up to 60mb at the min, the website will only offer me superfast 38mb not ultrafast 76mb as when it becomes chargeable (after 18 months) they dont want to charge me for a speed i cannot achieve. They said to ring once live and they can increase me to ultrafast. very helpful advisor
I have a dedicated Win partition for doing TCB, (CCleaner, cleared cookies, no pre-fetching etc) which normally tracks 100% (well last 12 months).
I used Chrome 50 (checked there was no pre-stored data/cookies). Clicking through from TCB I made sure I didn't click the back button, open another Window, but the logical sequence of the Application, from checking whats available, seems to take through several satellite sites, there isn't much of a logical sequence to the Application. Site was a but slow last night but no errors.
Applied/confirmed. But hasn't tracked yet (I'm pretty good at making sure it tracks, will update this if it does).
No way I'm signing up for this without the Cashback, At £13 - You can almost afford to have another line installed if its crap, work around it, but not paying £21, rather use the £136.50 towards a known good supplier. (if you get reasoning there)
Anyone know how before they start to send out the Router, as returning that will incur a cost, want to give it a couple of days to track, but says it tracks within the hour on the stats.
What's the average TCB tracking time people are experiencing?, from application to getting tracked email.
TCB stats also says last payment received was for February 2016, for transactions in January, so that can't be right.
Will update how it goes.
The location of the 'exchange' (or which one you're connected to) isn't so important anymore, its how close you live to the nearest FTTC street cabinet.
Just because an 'exchange' has been upgraded to Fibre, doesn't mean all local loop telephone lines previously connected to that exchange can get FTTC, you need to be within 1KM as the crow flies, of a newly installed FTTC Cabinet, these cabinets generally only cover a subset of the customers previously connected to the exchange, for broadband purposes.
They were doing this offer for new customers a couple of months ago I think, so it's good to see they still have some intention of keeping hold of customers. For info, I signed up last June and got the £100 credit, half price line rental and free broadband deal. I currently have £1.20 credit left on my account so to date they've not received a penny from me. Can't fault the service.
EDIT: fibre broadband and hub are now showing as part of my package in my sky account so all looks good.
SSE wouldn't be able to sign him up if he wasn't connected to a cabinet.
They were doing this offer for new customers a couple of months ago I think, so it's good to see they still have some intention of keeping hold of customers. For info, I signed up last June and got the £100 credit, half price line rental and free broadband deal. I currently have £1.20 credit left on my account so to date they've not received a penny from me. Can't fault the service.[/quote]
Same here, almost a free trial with the cashback.:smiley: Will give Sky a call later & see what we get or I could be looking at BT. Just waiting for BT to release their Summer offers.
Engineer booked in? - Presumably you are moving from ADSL to FTTC rather than FTTC with another provider ?
Still a better deal than I am on though.
But with BT price hike coming in July, only half way through my "special promo price" contract, currently around £27/month(BB+line rental), I think the line rental price might go up, but the promo BB prices should stay? should be able to get out the BT contract legitimately due to the price rise. I know BT is raising Infinity 1 to 52mb which is pretty much the max my line can support, but this SSE deal is really tempting, but if including cashback it really makes the deal unbeatable.
But I do download alot, especially using torrents, I actually took time and read all the pages of this deal, and there seems to be confirmation SSE/Daisy communication do traffic management/shaping/trottling, some people said it's really bad, others said not too bad, others said use a VPN and get around the trottling, currently not using VPN but with all the money saved using this deal I think it's worth it buying a VPN to get around the trottling during peak hours. Anybody have SSE currently using VPN to successfully get around the throttling especially during peak hours?
Also anybody who signed up recently and received the SSE supplied router (made by Technicolor I think?), is it a combo modem+wireless router? currently using a BT openreach modem(which was installed when I first got fibre 3 or 4 years ago) + a self-bought Asus RT-AC87U router, does SSE allow people to use their own routers?
This is what you can expect from SSE
Have a read of the new ofcom rules that ISP have to supply a speed range when signing up and a min speed - This was also my get out of jail card aswell as having a SamKnows ofcom box to have the results.
But I had to make a formal complaint which they then have the right to try and fix the problem which they could'nt even after openreach came out and said there was no issue with the line or equipment.
SSE wanted to "See how it goes" i said no and asked for a deadlock letter so i could take it to the Ombudsman who then charge SSE over £500 just for receiving a complaint OR i said cancel my contract with no penalty fees and i will drop my complaint. They stood down. Although they did try and say a few weeks later that I have to pay the remainder of my contract until i emailed them a copy of the phone call recording.
But SSE is one of the worst experience.I have had in my life with customer service.
Quidco or Topcashback ?
IE, Edge, Chrome, Firefox ?
Any other ideas ?? - I'm about to place my order.
Thanks in advance
Is this a common error, as I haven't seen it mentioned before. I do have a BT line.
"There has been a problem with the server. Please try again later."
HTH.
also thanks for the point on the modem & router, do you know if I can use openreach modem + my own wireless router?
Also anybody in the same boat wanting to leave BT after receiving the price rise email, how much time do you get for notifying them to leave? and after giving the notice to leave, how long do they give you time to move to a new ISP? just don't know how long will BT continue to provide the service, if it takes SSE 3 or 4 weeks to take over, will I be without internet?
If it doesn't, ie has a built in modem and no ethernet wan then it won't work, unless it either has a VDSL modem, or it supports Openwrt.
Where are you based?
@No_1Dave I think it's 30 days from the date of the letter. But I could be wrong. I am in the same boat but will call them up today based on pyshcomech's post.
I received my letter, still no account number. However, I have had confirmation from BT that our services are being moved over on 31st May. This being the date SSE have provided them with. Three (3) weeks from sign up, for those that are waiting for installation dates/details.
My cashback claim has been submitted to SSE will update it with account reference when I get one.
BT advised my BT Sports would continue but would be charged at £21.99 a month. Rang BT and spent ages with a guy offering me a reduction in my BT Infinity download to 25GB to reduce the monthly cost. He suggested taking the HD off the Sport package and reducing the cost of BT Sport. He was quite pushy. Explained I had given notice to cancel ALL services and eventually he cancelled the BT sport. He then sent me an email saying they would charge me for cancelling before the end of my contract.
Rang again as notice to cancel BT sport was given at the same time as the rest of the services and cancellation agreed without penalty on 9th May.
Finally agreed to remove early cancellation charges.
I've cancelled instead via [email protected]. I had an ebay transaction confirmed this morning done at the same time via TCB, done after SSE, which has tracked fine. Probably not sensible signing up at peak time 7pm (website was very slow at that time,maybe tracking couldn't keep up)
I don't blame Topcashback (have 100% tracking record last year, bar this), I blame myself (silly time to order) and the SSE ordering website, it was slow and flakey at best, at 7pm, though i had no errors (as some have reported). There are several methods to ordering, via quote or by manually selecting one of 4 broadband tariffs.
I manually selected the tariff, maybe the reason it didn't track. During the ordering process it moves between several satellite websites (you sort of wonder how its been tracked). Didn't open another Window, didn't use back button. didn't linger, knew what I was ordering, ordered and completed.
Hindsight says I should have ordered early morning maybe, when the site would be less busy.
Why cancel?
I just thought if the broadband is as flakey as SSE's website/cashback tracking, I'll give it a miss, also my current home provider (none of the big boys) is excellent & stable, just pricey, I can live with the price, just not without BB. Might look at SSE again in the future, but without the cashback, I'll stick with what I have which is a nice simple rolling monthly contract, free to leave at any time.
Plus talktalk lost my details and don't want to even try to compete with the SSE offer.
Engineer comes out on the 27th for me.
Lodged a claim with TCB, but had to order via phone so will see what they say (no acc number as of yet)
* Just released that's a bank holiday, do they work bank holidays
£130 for new customer SSE Ultrafast Fibre Broadband and Talk Anytime 78Mb
£80 for new customer SSE Superfast Fibre Broadband and Talk Anytime 38Mb
Both @ £21.00 a Month
When I check my line I get:
Fibre broadband is also available on your line and our estimate of your fibre broadband line speed is between 13 Mbps and 35 MbpsΔ
I then get the option to sign up for SSE Superfast Fibre Broadband + Talk Anytime. NOT Ultrafast
Does this mean I will only qualify for the £80 cashback rate?
http://www.thinkbroadband.com/news/7397-bt-infinity-1-to-now-offer-up-to-52-mbps-speeds.html
This should apply to BTWholesale in the future, so SSE is likely to offer 55/10 Service (maybe), or probably 50/10 they will call it, at some point. Maybe worth asking Plus.net (part of BTGroup) about this, as the estimates are conservative, so you might just be at the Cap (38Mbps), given the estimate.
See forum on Moneysavingexpert. Due to price increases 3rd July BT have agreed to waive cancellation fees.
I ordered the same time but no tracking
only got paper work yesterday and bt say 02/06/16 change over but ONLY phone line ?@?
The correct term to use when you're phoning to give notice that you are transferring / 'migrating' your Broadband to another supplier. Don't use the word 'Cancel'. Under new rules you don't have to give notice to your previous supplier, but it helps, as it makes you aware of any contractual fees you may still have to pay, if you migrate. (other news, TCB still not tracked).
Browser Used & Version No? OS Used? Time of Day? Cleared Cookies? Whether you had visited website (never or before). Did you use the quote method, or manual selection of the 1 of 4 products. Post a screen shot of the confirmation email of tracking?
Telling everyone it tracked (without explaining the method used), doesn't really help anyone.
Yep, Cashback isn't guaranteed, but this is £136.50 Cashback, it would be silly to ignore it on a technicality.
Given the timing of your post, having a pretty good (100% last year, bar this) tracking record with TCB - I'm sceptical, convince me.
The above is just to give some advice if you intend to order and do not click off the page, back etc, just start again.
Do I submit a claim? with 0's as account number? Or do I wait til I get a proper account number?
Topcashback have just launched a new Cashback Notifier, which only works on Firefox, Chrome and Safari. So I don't believe TCB are optimised for IE or Edge (niche at best, at the mo)
I used Chrome for every TCB transaction last year, all tracked , except SSE. (even made a second transaction after SSE application, through TCB at the same time - ebay - which has tracked, so its not my setup, 'as such' -no Ad-block/do not track etc - obviously)
Prefer the sites that keep the TCB logo on the page, to show you came via TCB, while applying.
Then today i found out i can get 76mb speed where i live !!!!!!
What is it with SSE??
So i tried again to sign up with ultra-fast and it would let me book it now had i carried on.
So with TCB not tracking for 3 days I rang (took 26 minutes to get through ) and cancelled.
Guy @ SSE asked why and i said your website as appalling, you dont track cashback with TCB and you dont know what your offering and it takes 26 minutes to get through.
I think this about says it all, if they cant get the basics right then the rest will probably be the same. Im staying where I am. Im all for a bargain but maybe this isn't such a good deal guys (gut reaction)
But I wish all of you the best that have taken this.
https://www.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker
Hope that helps, if your expected speed is below/around 38Mbps, it will only offer the lower speed (which is across the board, all Retail providers)
I'm surfing among the different broadband offers. I'll move from Italy to UK in a couple of weeks and my apartment is reached by fibre (or very slow broadband...so i'll go for the fibre !!!))
SSE offer really looks the best one considering speed, price, international call....
I've read different comment, mostly I'd like to understand if the line is good, reliable, etc.
I'll use that for skype, torrent, FTP transfer to/from a NAS located in Italy and Infinity/sky (through PC/tablet)
Thanks !!
did you ring up c/s
Thanks
The engineer will go to the cabinet. I waited in... to no avail. I did complain and get a month free, so maybe play it.
This will give you the services your line can support
Never tracked for me (I have a pretty full proof tracking method normally too). Cancelled, once I got the email about the welcome pack been sent. You need to cancel before they send out the Router, otherwise you will incur costs (though I think this is a bit later)
I just didn't want to go down the claim missing cashback route, too much to lose out on if unsuccessful (though TCB are pretty good in this regard)
Hope it helps.
http://www.image-share.com/ijpg-3244-140.html
Gutted?
So far, a big thumbs up from me.
During my 3 month spell i binned it after a few days and went back to my Azuz RT66
thanks
Also neither of use will be entitled to cashback.
The more I look into it the less keen I am. Daisy seems to be the fag ends of BT?
and don't say 'there's only one way to find out!' :laughing:
http://www.broadbandbuyer.co.uk/products/23623-thomson-tg589vac/specifications/#content
Under wireless specification it clearly says
•2.4 GHz (2x2) IEEE 802.11n AP
•5.0 GHz (3x3) IEEE 802.11ac AP
good :stuck_out_tongue:
Going to give them chance obviously and i am sure there are happy customers who you never hear from only disgruntled ones.
I did give up complaining however I may start again.
https://www.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker (obviously leave out any personal info)
Are you directly connected to the router by cable or is that speedtest over Wifi? (in fairness its still shocking either way, you'd think though the upload at least wouldn't be as affected as that)
Does the broadband kick out when you get a phone call through?
That looks more like high resistance in the local loop, any crackles heard on the line.
I had similar where one of the copper cores was broken (but touching within the cable) just past the BT Socket going through the Window sill to the outside, line tested perfectly, but wiggle the cable and the crackle came and went. Difficult to solve.
Not saying its not Daisy Communications, just looks like a high resistance line, because both download and upload affected.
I used a SamKnows ofcom box and set up http://testmy.net/ from my server to run test over a 72hr period every hour
Good luck guys but for me it's worth spending more for peace of mind
My router arrived today. But engineer coming on the 7th.
I'm currently on 40mb with sky. And get like 38mb
Hopefully I get atleast 70mb with SSE
SSE Broadband Support.
Dear .....
I am happy to confirm that an OpenReach engineer has been booked to attend your property on 07/06/2016 during the timeslot of 8am and 1pm to install your SSE Ultrafast Fibre BB.
Many thanks for choosing Southern Electric.
First text was sent on Thursday and the second one was Saturday.
I ordered on 13th May and I called them last week as nothing came through post. Was told that I am in 2 weeks of cool-off period so my order will start moving from 27th onwards.
Was also told that this is the standard process of 14 days cool-off period and can't be moved faster. So surprising your order progressed in 8 days :-)
Thanks for choosing SSE as your phone and broadband provider. We are working hard to prepare your order and very soon you’ll be enjoying the benefits of your new services in your home.
What Happens Next?
Over the next couple of days you will receive your welcome pack. This will confirm the details you have given us for your order, including a comprehensive product and prices information document and general T&Cs.
We'll keep you informed about the progress of your order by email. If we need any other information from you we will be in touch.
Yours sincerely,
Great news! Your broadband with SSE is due to start on 31/05/16.
An Openreach engineer will be visiting your home on this date in the afternoon, between 13:00 and 18:00 to get everything up and running for you to begin using our services.
The engineer will replace your phone socket in your home with a fibre compatible one and complete some work at the street cabinet to connect the service. Overall the installation could take up to two hours.
In the meantime you will receive your new SSE router. Please keep this in a safe place and ensure this is given to our Openreach engineer on the day so he can set everything up for you.
If you want to change your installation date or have any other questions give us a call on 0345 678 0051 – we’re always happy to help. Lines are open from 8am to 8pm Monday to Friday and from 8am to 2pm on Saturday.
Think I'm just going to give up and find another deal.
Also can someone tell me how long it takes for them to send the confirmation letter out? I ordered on 16th but haven't heard anything yet other than the email thanking me for my order. should I ring to chase?
Thanks
I definitely think phone them if you haven't heard anything to check it's all going ahead. One thing I got straight through and very helpful too. Number I used 0345 071 9886
Rang them up, they said mine is 47.5Mbps (47.5-76) download and 14.9Mbps (14.9-20) upload - these are minimums, so fall below that and they are falling foul of our contract. Now, if like some people in this thread, when mine is installed it falls below that, I have some recourse :smiley: (You can get out of contract penalty free so long as you give them a chance to fix it).
Meanwhile my 'welcome pack' from SSE arrived a few minutes ago.
What's interesting is I checked TalkTalk and Plus.net, they both show the MGALS, e.g. your speed will be between 45-80Mbps, meaning 45Mbsp is the MGALS. Annoying we have to ring to get it from SSE. It's technically a breach of OFCOM rules not to show them.
Edit: links
http://stakeholders.ofcom.org.uk/telecoms/codes-of-practice/broadband-speeds-cop-2010/code-of-practice/
http://stakeholders.ofcom.org.uk/binaries/telecoms/cop/Broadband_Speeds_Code_June_2015.pdf
Although I note, it does not appear SSE signed up to the scheme... If they fail to provide a good service, would OFCOM force this scheme on them? http://stakeholders.ofcom.org.uk/telecoms/codes-of-practice/broadband-speeds-cop-2010/list-of-isps-2010
Edit again: Doesn't appear they are part of OFCOM like the other big providers... So this info is fairly redundant :/
They are not registered with OFCOM like the big boys so don't have to comply with their rules. They are registered with the "Ombudsman Services: Communications". Their rules (https://www.ombudsman-services.org/downloads/CommunicationsSectorAnnex.pdf) are fairly non-existent.
It almost looks like they could deliver 1Mbps and not fall foul of their T&C. Considering cancelling and staying with Plusnet...
Anyone got theirs installed and running yet ??
the last few comments are putting me off signing up
Thanks
Nice saving now my BT contract is about to end in a few days, so this is perfect timing!!
I've got a home Hub 5 which, I also assume, won't work with SSE?!
Thanks. The mobile website was so pants that I would rather rely on your hukking knowledge.
http://www.broadbandbuyer.co.uk/products/23623-thomson-tg589vac/specifications/#content
I got a cease date from BT for 22nd June, so looks like that's when I am switching. I will be running lots of tests leading up to then in case I do have any contention issues :smiley:
It is highly unlikely BT will ask for the modems or routers back off anyone, I have never known an ISP to do so. I cancelled my PlusNet within contract before and never had to send any of the equipment back.
I had to return my O2 router when I switched to BT but that was a long time ago.
Haven't heard anything from SSE yet if an engineer visit is required and when it will be. No sign of router yet. Will give them a call.
When you leave BT
We'll send you a final bill with the amount you need to pay. It'll include charges for the services you have with us, including line rental and calls, up to and including 22-Jun-2016. We'll take this payment in the same way we took your previous payments. So, if you've been paying by Direct Debit or Monthly Payment Plan, please don't cancel it until we've taken your final payment. This means the credit or debit balance you have can go towards your final bill, and you'll get any refund due to you faster by Direct Debit than cheque.
Charges for ending your contract early
You won't have to pay any charges for ending your contract.
My email and letter from BT says not charges but been with them 18 months so out of the first 12 month contract
also any confirmed cases of BT customers who are still in contract leaving successfully without penalty/charges? a few comments above say generic letters sent out about early termination charges?
I've had Techicolor routers in the past (TG582n, TG585v7 and v8 provided by Plusnet), and they aren't the best, so I do agree with what you say. The Technicolour router SSE sends out is however a combined one with VDSL built in, so you won't need a separate Openreach modem, and it supports dual band. But as you know there are better routers out there.
I don't think SSE use a different method of encryption to log into the service, so it should be easy to use another router. I know Sky (don't know if this has changed recently however!) use a different method called MER which makes it difficult to use another modem/router with their services.
I will be using my own router - I doubt I will even be taking the Technicolor router out of the box which was delivered today. I plan on using my TP-Link Archer VR900 (with built-in VDSL modem) which has worked great with Sky and BT fibre.
According to THIS POST - you can simply get the login details from SSE Support.
I am actually **** myself now and wondering if I should just cancel.
They have to tell you that someone else is going to take over the line, else "slamming" would be completely rife i.e. without any communication from your current provider, you would have no idea a migration had been instigated until it was too late ....
See paragraph 3 here Ofcom link
msu_nav - thanks for the update on your migration .... I hope mine goes that smoothly :smiley:
What's your Upload speed?
You can use this: http://testmy.net/auto to set automatic speed checks at various points of the day :smiley:
My line gets installed on Monday June 6th!
Fibre speeds of between 44.5Mbps > 80Mbps quoted at my property, which is similar to Virgin (@£47pm). Phone package is almost the same except that I get free calls to all mobiles currently, but don't use that feature much, if at all.
Currently I don't have a BT line/socket , so that will require install but that's free :smiley:
Only downside is ^^^^^^^^^^^^^^^^^^^^ because of that I couldn't get cashback.
I got mine yesterday - ordered on the 9th of May. Due to switch from BT on the 8th June
SSE's reputation isn't too good even on existing products - and I can see it being an absolute nightmare on something they've got so little experience of. BT customer service is bad (unless you use one of the shortcuts :wink:) but at least the product is solid enough.
So now.
@gaurjai No, nothing as of yet.
That said, they are just a reseller - the backbone is provided by Daisy Telecoms, which was previously Pipex.
lol at the other post about BT being up 24/7 - A few days after I switched to BT back in March they had a nationwide outage! Yet in the 2 years prior to that I never had any outage with Sky during sociable hours
So still unsure would be good to know if any orders have tracked at the correct amount with Quidco as I have already paid for line rental upfront and cashback could persuade me to move with a fixed cost for the next 18 months.
I do hate to accept it but it does seem the sceptics were right about this :disappointed:
Looks like I am stuck with BT for fibre as there doesn't seem to be anything better out there and even if I switch to ADSL I will have to take a new line and be without BB for a week!
I only found out by having to call them twice. The first time CS said he had checked with his manager and assured everything was going through fine. Called them again 2 days later and then told order had been cancelled. He very quickly said I can pass you to sales team to re-order by phone. I am convinced they don't want to pay out cashback. Very poor service from the start and SSE may be in it for the long game but 18 months is a long time for customer if this is a level of their competence.
The equivalent package from BT would cost £37.49pm! Admittedly, there's £3.50pm to add to the SSE price for caller display, but that's still a huge difference.
I switched in the end - despite some serious reservations about the quality of the SSE service, and the traffic shaping in particular. There's bound to be a price increase pretty soon, and that should provide an opportunity to get out of the contract and start the game all over again. Over the last couple of years I've been with PlusNet and BT, and each of them have actually paid me to be a customer - loving it. :smile:
They are clearly poor, run for your life!
On a serious note.
I am having some reservations. I have done like 13TB of usenet so far on my infinity line this month, I am not sure SSE would let me do that or if Daisy would even cope. I am out of the 14 days but BT tell me I have till 2 days before to cancel.
I am thinking I should either
Stay with SSE and chance it - if it's crap i can write the £21 a month off and get Virgin Media 300/20 also.,
Cancel and stay with BT until the end of the contract
Or Cancel SSE and BT and just get virgin.
Can't decide! :disappointed:
No get our clause with SSE is worrying. So is being shaped :disappointed:
My cashback is still showing but I have no payout date as of yet. But if it ain't broke...
Better the Devil's you know :laughing:
Stay with BT and then pick up a student 9 month deal with Virgin
Never had that with BT - I think it's plusnet's gateways that's the problem?
"If they want to use “unlimited” claims, telecommunications providers can no longer charge their customers or suspend their services for excessive usage and they must ensure that various types of traffic management do not unduly affect their customers’ use of the service."
https://www.cap.org.uk/News-reports/Media-Centre/2011/Changes-in-advertising-of-'unlimited'-and-broadband-speed-claims.aspx
That does not sound good, are you able to upload that info from the booklet ?? thanks :smiley:
Thanks to the other poster. I will be cancelling on Tuesday
https://www.southern-electric.co.uk/PhoneAndBroadband/MovingHome/
As for getting out, the Ofcom rules apply to all telecom providers so far as I'm aware. MSE, for what it's worth, is clear on this (extract applies to an earlier contract, but still applies):
"We asked SSE if the line rental would still cost £12/month once the initial contract period ended, but it told us it was impossible to say. It adds that it "works hard to maintain value, quality and service so that customers will choose to stay with us beyond the offer period of two years".
However if costs do rise at this point (once the line rental contract ends), you can cancel both the line rental and the broadband deal without incurring any fees."
at the start of this thread there are quite a few people saying using a VPN like PrivateInternetAccess gets around the trottling to torrents etc, anybody signed up very recently can confirm whether it's still the case?
The SSE/Daisy policy says: Traffic types are identified in real-time based on a combination of port, source IP address and DPI signature detection.
Will VPN definitely get around this? was willing to use the money saved switching to this deal and pay the $40 a year for PIA VPN, but only if it really gets around the throttling, there were reports a year or two ago about ISPs gettting really good at detecting p2p traffic even if it's hidden behind VPN. Also never properly used a VPN before (aprt from Hola on the firefox for browsing websites), can the VPN be set for 1 browser, or for 1 pc/laptop, or for the whole home network? thanks.
when I get connected, no date yet I will give some feedback as to what they are like.
I'm mainly going to game with the new internet on consoles. Hoping SSE doesn't have huge problems.
Currently on 40mb with sky and never had much problems
As always if you are not getting the service you signed up for eg, price, speed etc it's up to the individual to pursue it, I have done in the past with telecommunications and won. Just gather records, tests etc.
[img]
So I accepted, as better the devil you know especially after reading the comments here regarding SSE. Think it's unrealistic to expect BT (or anyone) to get too close to this offer but it's good leverage to use with your current provider.
It really is better the devil you know.
The only real attraction for SSE is really the TCB cashback but as there seems to be quite a few tracking problems or in my case SSE cancelling my order without telling me I don't think it's worth the risk.
If the price increases mid-term, which it's bound to, I'll be looking at BT or PlusNet again - but as a new customer, with all that means in terms of prices and incentives.
If it's simply bad, I'm sure I'll be able to find a way out of the contract. :wink:
Surely it's better to pay an extra fiver a month especially as it's for a 12 month contract?
Still I do understand each person will have their own requirements but switching ISP is still not a smooth but is often a stressful process.
I think I had a lucky escape. :confused:
Thanks.
I am on a Market A exchange ... the best deal I could get out of BT was *double* what SSE will charge me , and SSE is a fixed price for 18 months and BT will no doubt increase their price during this period.
I have been looking for no frills, no "cloud", no "sport", no extras fibre ( I don't like paying for services that I don't need or want ), and SSE fits those requirements ...... I will find out next week whether their service fits my performance needs :smiley:
Faster than my previous and cheaper. I'm a happy chappy so far.
I've not noticed any throttling and I've done speed tests at various points over the weekend.
Averaging of 48mb download.
SSE cannot seem to tell me why, the lady on the phone was clueless.
Annoyingly, my Plusnet contract ended on 6th June so this will cost me more money for PlusNet...
They told me over the phone 6th June a few days ago.
Yesterday Plusnet informed me my line with them will cease from 14th June.
Ring SSE who confirm this is now the date. I asked why I've not received anything in writing and apparently "we (they) don't confirm things in writing for Phone & Broadband orders".
They've not gone off to the best of starts here...
Not sure whether it not going through is a good thing or not :laughing:
Anyway around this guys? Thanks in advance.
Hence missing out on cashback...
So now, both SSE and Plusnet broadband both work here...
http://www.speedtest.net/my-result/5370921534
It seems the DNS is locked on this router, and I cannot telnet into it. Anyone know how to change it?
I got the router today and thought "might as well plug it in and set it up for PlusNet temporarily" and it simply worked.
So both my SSE and my PlusNet connections work at the same time. Hopefully I won't get billed by both for the same time!
Thanks
Swapped routers for confirmation. Plugin PlusNet Hub One router. Speedtest gives me 10mbs show PlusNet. Plugin SSE, shows me 75mbs and Daisy Communications.
Not sure how both are working at the same time... but they are!
Edit: It could be because both are supplied via BT Wholesale?
Waited in. No one turned up.
Called to complain and was told that no visit was needed after all. Requested compensation and have been offered £30. I'm negotiating with them though because if I hadn't been there and they'd turned up they'd have charged me £108 for a missed appointment. In comparison £30 seems too low. It's not even equal to minimum wage for the hours spent hanging around!
I am getting 70Mb+ on my laptop.
My partner was getting similar, then around 6pm hers dived to 3Mbs.
I thought "oh no, this is what people online have been saying". However, both my phone & laptop were fine.
The difference? I was connected to 5G wifi and she wasn't!. It was interference from other wifi signals. Changed channel from 6 to 11. It got better, but only 15Mbs or so.
Used a USB 5g wifi dongle. Her internet is now perfect 70MBs too!
TLDR; the regular wifi on this router sucks, causing SLOW speeds during peak periods when your neighbours use the internet. Get a 5g wifi dongle if this happens to you. Problem solved :smiley:
I had phoned up last week 23/5/16 to ask about router and told all was well ????
I now have a engineer coming 17/6/16.
I will believe it when I see it, not a great start to this deal
I hope you all get better service than I have!
My results from earlier.
Speeds up & down all day.
I was about to sign up and it went to £20 so if you can let me know that would be great. Thanks
http://www.productsandservices.bt.com/products/affiliate-packages-broadband/index.html
I think BT will be better, I can't be doing with 18 months of throttling.
my tcb is showing £110 and Quidco £90
Hate to use the limit on the first day of the month and suffer from awful speed for the rest of the month
Always had truly unlimited broadband. Till moving to SSE which should be activated on the 7th
Might not be that exact model (unsure what model). But that brand and size.
My speed is still up & down this morning on a wired connection as well.
I have been advised i will get between 67 - 80 download and a gauranteed minimum of 46mbps - most of you will have recvd in writing/email something similar - this should help.
I expect i,m wrong though.
And why are people doing heavy downloading in the evening, is it not better to download large files during the night?
Not suprised.... I will move away from SSE after another 1.5 years.... just because having something limited from 8MB/sec to 0.1 MB/sec during peak hours is a poor excuse.
Then last week emailed them saying it was unacceptable and they let me terminate for free.. With no stress, straight away. I had contacted them a few times during my contract and complained that the testing they told me to do was never recieved and nothing was getting better. I used resolver.co.uk to send the complaint.
Ta Muchly
MASSIVE issue wit throttling though, all downloads including http downloads are throttled during the day time. after 12am its Ok but no good during the day. You either have to download using https where you can wait. Throttling is at 1mbps for bittorrent traffic.
http://www.thinkbroadband.com/speedtest/results.html?id=1465027143778951655
The https://fast.com/ link showed 55 download but no upload speed results.
HTHs
I left SSE and still put my 30 days in with BT. Replaced it all with Virgin 300/30 job done :smiley:
I don't really do torrents so hoping i will be ok !
I decided not to go with SSE based on people's initial comments after connection. If it's the back haul provider Daisy who are the problem it's likely to be the same for everyone
good day
I signed up 2 weeks ago Thursday, therefore I'm beyond the 14 day cool off period now so if I choose to cancel do I face charges? Install date isn't till the 17th so it would seem harsh to face any cancellation fees.
Impossible to say how bad the throttling is without knowing all the facts, and how that's going to relate to your own usage. Are there any other decent deals around at the moment to switch to from BT?
See: http://www.discussisp.com/forum/viewtopic.php?f=3&t=37
It is certainly a gamble, but if the speeds are that bad I will be getting out of my contract on the basis that they are not providing the service I have paid for.
Check your ISP speed. If you line getting the top speed around 76, then you know that you get around 20-40 on wireless around the house most of the time, perhaps dropping at some point. Speed test should be done with your equipment connected directly to your router via cat cable near the socket. Run some test before you change to SSE and make your own mind. I've changed because I was paying around 60 per month, and now 21 before any cash back. I haven't notice much lag streaming, but downloading on sky box in hd takes about 5-10 min longer for 1 episode of approx 1gb in peak time.
Broadband Traffic Management Policy
Our network operator undertakes traffic management to ensure that our customers
receive optimum performance at all times.
The principles of this network management policy are:
• To make sure that time-critical applications like Voice over Internet Protocol
(VoIP) are always prioritised.
• To protect interactive applications like web-browsing and Virtual Private
Network (VPN) from non-time sensitive download traffic.
• To flex the network under demand to cope with normal peaks and troughs
from day to day and month to month.
• To flex the network in the event of unusual demands in traffic or disaster
situations such as a network failure.
• To provide a 'quality of service' effect, meaning multiple applications running on
the same line interact with each other effectively, and use of high demand protocols
like Peer-to-Peer (P2P) doesn't swamp time-sensitive traffic such as online gaming or a
VoIP call.
Traffic types are identified in real-time based on a combination of port, source IP
address and DPI signature detection. This allows our network operator at any given
time to manage the network capacity and prioritise time sensitive traffic by reducing
the throughput of the other less time sensitive protocols.
The way I read that, they can provide pretty much any speed they choose to, and there's not a lot you can do about it. So if you stream TV, that could be sufficient to knock the speed back to such a level that you'd more or less have to give it up!
We have tested the speed of the connection and have recorded an average download speed of:
5.95 Mbps
Clearly you've not been on VM for years - they stopped throttling in 2014. And even now the top 300/30 package has no STM at all.
Besides. VM do STM which means they cut the speed after so much usage, but nothing is throttled at any time - BIG difference.
As a side note the weekends seem ok, no throttling so far for bit torrent or http which is good. I suppose mainly I would only download stuff during the weekend.
Yesterday I downloaded a game on Steam and updated my Linux server ( about 10 GB all together ) and after that my connection dropped to around 50KB/s for everything. Speedtest.net seemed to have higher priority than everything else - showing around ~40mbps ( as expected, max line speed ) while the other websites confirmed connection to be around 0.5 mbps. Using VPN to download previously capped at ~50KB/s file resulted in 2 MB/s speed confirming traffic management was in place.
PS. that was just standard/ordinary network traffic - HTTP/FTP, did not check torrents as I'm not using that protocol
@happymanuk
DPI = deep packet inspection WIKI
1x Gamer
2x Laptops - web browsing/youtube viewing
YouView Box
3x Mobiles - lightish use
SSE pricing is obviously tempting but I cant afford frequent "drop outs" on capability from SSE.
Understand TT is "truly unlimited" with no throttling - but NOT SSE apparently !
Advices?
I stream all media - music, movies and TV. Haven't noticed any throttling. All speed tests have been above 70mbps.
Did SSE give you their estimated speeds (in writing?) prior to you t/fering? As SSE have hefty penalty clauses, if they cant provide what they are estimating then I need to look for a get out of jail card of some sort.
http://www.thinkbroadband.com/speedtest/results.html?id=1465073842701303455
Not happy!
http://www.thinkbroadband.com/speedtest/results.html?id=1465074267101906355
I cancelled today finally. You have up to 48 hours before the transfer to cancel, even BT told me this when I put my notice in with them. SSE cancelled and have sent me out a bag for the router.
Well I suppose us that,s getting throttled can be a warning to everyone that,s thinking of signing up.
If this carry's on then I,ll do my best to get released penalty free from the contract asap.
I pay for "ultrafast" then I expect "ultrafast".
Not with Daisy you don,t!
Thing is i,ve not downloaded or streamed anything yet. Just browsing the web on a wired connection.
http://www.thinkbroadband.com/speedtest/results.html?id=1465077416202461355
Load of rubbish!
http://www.thinkbroadband.com/speedtest/results.html?id=1465078178348990255
Then look at this
Both tests within a minute of each other.....Somethings not right don,t you think?
heres tonights SSE speed, and to be honest its not normally this high.. http://www.thinkbroadband.com/speedtest/results.html?id=1465078308256672755
Try Aberdeen on speedtest.Net and see how poor it is
Really does look like they are throttling the speed at night and can probably plan around this but only 1 or 2 users seem to have no problems, although there may be others that just simply are happy and don't come on this thread. To be honest you would probably only come back on here if you are having problems.
http://www.thinkbroadband.com/speedtest/results.html?id=1465124891594196855
Proves they throttle at night.
No good to me having full speed during the day when i,m working!
It seems they only connect the service after 14 'change of mind' period has elapsed, however if they're not providing the service that they sold then surely that's a breach of contract!
"Providers wanting to advertise "unlimited" broadband should only now do so if they do not charge customers extra for exceeding a certain level of usage or suspend their service for doing so.
They must also ensure that any limitations imposed that affect the speed or usage of their service, like "traffic management", are moderate and clearly explained in marketing material."
https://www.broadbandchoices.co.uk/news/2012/04/new-guidance-on-advertising-broadband-comes-into-effect-0204122
https://www.cap.org.uk/CAP-and-BCAP-Consultations/Closed-consultations/~/media/Files/CAP/CAP/Help%20Note%20on%20use%20of%20unlimited%20claims%20in%20telecommunications%20advertising%20(2).ashx
The key word been moderate , is from high 60mbps to below 10mbps moderate , i dont think so
"Marketing communications must not mislead the average consumer about the benefits or results
that might be expected from an “unlimited” product, or about the existence or impact of any
factors under the provider’s control that are likely to affect its usage.
“Unlimited” claims are likely to be acceptable for telecommunications services that are subject to
provider-imposed limitations if they do not restrict or limit a service in a manner contrary to the
average consumer’s expectations of an “unlimited” service. "
https://www.cap.org.uk/CAP-and-BCAP-Consultations/Closed-consultations/~/media/Files/CAP/CAP/Help%20Note%20on%20use%20of%20unlimited%20claims%20in%20telecommunications%20advertising%20(2).ashx
Broadband Traffic Management Policy
Our network operator undertakes traffic management to ensure that our customers receive optimum performance at all times.
The principles of this network management policy are:
- To make sure that time-critical applications like Voice over Internet Protocol (VoIP) are always prioritised.
- To protect interactive applications like web-browsing and Virtual Private Network (VPN) from non-time sensitive
download traffic.
- To flex the network under demand to cope with normal peaks and troughs from day to day and month to month.
- To flex the network in the event of unusual demands in traffic or disaster situations such as a network failure.
- To provide a ‘quality of service’ effect, meaning multiple applications running on the same line interact with each
other effectively, and use of high demand protocols like Peer-to-Peer (P2P) doesn’t swamp time-sensitive traffic
such as online gaming or a VoIP call.
Traffic types are identified in real-time based on a combination of port, source IP address and DPI signature detection.
This allows our network operator at any given time to manage the network capacity and prioritise time sensitive traffic by
reducing the throughput of the other less time sensitive protocols.
http://www.thinkbroadband.com/speedtest/results.html?id=1465146422192435655
We,ve made a point not to download or stream anything in the house while I keep an eye on speeds & also build up screenshot evidence to hit SSE with when I contact them regarding this ridiculous speed throttle.
http://www.thinkbroadband.com/speedtest/results.html?id=1465155132745356655
http://www.thinkbroadband.com/speedtest/results.html?id=1465194203419095655
Just tried with 10 you tube videos running and they all work fine no buffing, and i can browse ok, just tested a 1gb file and took 7 mins to download
Cancelled install remaining for the present with BT can't get 76 Mbps from SSE or any ISP (distance from cabinet) and with all the if's, buts and congestion at peak times from SSE and 18 month contract it's a risk to far
Un-subscribed from topic wishing you all the best :smiley:
Still trying to work out whether the service is likely to be OK if you avoid torrenting, as many of us do.
SSE will try just to wear you down so you go away.
BUT you was all warned so I have no sympathy for anyone that now has to spend the next 6-8 weeks fighting to get out off a contract .
So best of luck with that.
I have had dealings with sse before and as long as you keep emailing them you normally can get problems sorted eventually (but they are the worst for ignoring problems)-
I personally would not go with BT as I believe they are deliberately making it difficult for the other company's as there can not really be any other reason that BT has a better reliability?
http://stakeholders.ofcom.org.uk/binaries/telecoms/cop/Broadband_Speeds_Code_June_2015.pdf
This might help. Oh, wait a minute - it only covers ISPs that have signed up to it? And does that include SSE?
You guess! :wink:
Under the voluntary code of practice on broadband speeds, Internet Service Providers (ISPs) agree to give clear information on broadband speeds to consumers when they consider or buy a home broadband service, and to provide redress when speeds performance is poor. Ofcom and ISPs have agreed a revised code which came into effect on 1st October 2015.
Links to the revised code, the 2010 version of the code, and a plain English guide for consumers are provided below.
List A shows those ISPs who have confirmed that they have now implemented and are signed up to the 2015 Code. ISPs who have signed up have agreed to abide by the principles and spirit of the Code. This does not guarantee compliance but we expect signatories to commit to honour the letter and spirit of the Code. We will monitor compliance with the Code using measures such as ongoing mystery shopping.
List B below shows those ISPs who informed us, at the time of implementation of the revised 2015 voluntary Code of Practice, that they want to sign up to the Code once they are compliant with the requirements.
If you are an ISP and would like to sign up to the voluntary 2015 Code of Practice, please email
.
List A
BT
Sky
Virgin Media
KC
EE
Talk Talk
Zen Internet
List B
Hyperoptic
Plusnet
InTouch Systems
The Co-op
I have spoken with our Broadband specialists who have advised that
although we do have a Fair Use and Traffic management policy writen into your contract,
SSE do not enforce these policies at present. In the future if these policies come into place
and your service was limited. It would be limited to your lowest speed which would be
61.9 mbps
I have printed the chat off as a pdf
There are newer models -
not sure about the VPN part
im thinking about the bt infinity £10.99 too
Save your time, money and wits!
a. Those average speeds include ADSL and Fibre both of which run at varying speeds.
b. Sky and Talk Talk run their own back haul so BT has no influence over their connection speeds.
If it was a graph of 76mb Fibre users then it might prove something.
It's fine for fibre, but if you're going to be hitting the VPN hard you should consider spending a bit more and getting a newer model with a bit more grunt. The RT-AC56U might be worth a look.
That graph doesn't really show anything conclusive, because :
a. Those average speeds include ADSL and Fibre both of which run at varying speeds.
b. Sky and Talk Talk run their own back haul so BT has no influence over their connection speeds.
If it was a graph of 76mb Fibre users then it might prove something.[/quote]a. the graph was only there to show that I was bottom of there list at the moment - when I connect with sse I will be able to compare
b. why do you think BT can get better connections then? they should be all the same unless you think SSE are deliberately slowing down there own connection (which could only happen if they did not invest in enough hardware to run at peak times)
b. why do you think BT can get better connections then? they should be all the same unless you think SSE are deliberately slowing down there own connection (which could only happen if they did not invest in enough hardware to run at peak times)[/quote]
a. Fair enough.
b. Daisy run SSE's back haul, not BT, so there's no guarantee that they would be the same.
It's very possible that Daisy are slowing people down because they don't have enough capacity, almost all ISPs sell more capacity than they actually have.
It's also possible that BT are prioritised over Daisy at the cabinet, and that the people with slow speeds are simply on cabinets that are at capacity.
But it's starting to look like the former, because people who have complained have had their speeds return to normal at times when they were previously crawling.
No, that wouldn't work. But if you don't want two routers, then you could set up the vpn router so that only specific ports were connected to the vpn and the others went onto the normal BT connection. But it's harder to set up, and you'd need a modem. You're better off using the homehub and then the vpn router.
EDIT: Gave them a call got £30 for the BT engineer not turning up , they said it takes 10 days to settle, so i guess you cant really complain till after 10 days ?
Multiple you tube vids are running ok, although speed tests are all over place, one minute its 10mps next its 50+
Meaning? Whatever you (or rather they) want it to mean? Either it's a downright lie, or speeds could soon get even worse. Difficult to believe that there's no traffic shaping, given the reports on here. Or are people lying? :smile:
That was straight from openreach.
SSE plan is to offer a "deal" when BT announce a price rise - They get a shed load of customers that jump the BT ship but can't handle the influx as they dont have the infrastructure to cope, I mean it was taking about 50mins for me last year to get through to SSE on the phone.
Dont get me wrong I have not found the perfect ISP by any means but SSE are the worst out there by a long mile.
I have just spoke to someone on the phone, who was pleasant, and he was more reassuring about they have to comply with the standards, and if they dont adhere they can be reported for supplying less than minimum speed. He said the fair usuage amount was 1TB a month.
I will give it a shot as i have the live chat recorded, plusnet are doing a deal just now if people would prefer, just over 50% more.
https://www.broadbandchoices.co.uk/packages?Location=e3+2sq#/extras=Show%20me%20everything&providers=&sortBy=First%20Year%20Cost&speed=Any&tabs=Fibre%20Broadband&usage=UsageLimitedOption
don't forget TT has only 2mb upload if that's important to you
SSE :smile:
Download speed is great until around 6pm then the speed throttle kicks in.
But I guess time will tell, I look forward to the " they wont let me leave" posts.
you tube is working fine tho
I only get 1.9mbps at the moment so it hopefully will still be quicker
Should I stay or should I go
We are paying good money for ultrafast so we should expect to receive what we signed up for.
If anyone from SSE or Daisy are reading this thread then please sort it out or you are going to lose most of the new customers that you,ve signed up recently.
*edit* also latency seems to be VERY high on thinkbroadband - 40-60ms is very bad. I get about 9-12ms to speedtest which could explain the congestion on that route... In any case BTW speed tester is the only real one SSE would trust...
I'm going to phone BT tomorrow and see if I can be pursuaded to stay if they can offer me a new customer deal (I'm told I need to speak to the AOT team for the best deals), if not I'll go with TT with the £120 voucher and £33 cashback!
Would happily stay with BT if only they would offer me same thing they offering new customers (10.99/mth + 100quid reward card).
Can't you just download it on Sky Go?
BTW Speed test just now
Syncing @ 58Mbps to the cabinet, so the best I could ever expect fom any download is around 55Mbps (ish)
Pretty near max really, but will obviously see what happens this evening :smiley:
I was on fibre and was getting 28-30mbs download, 7 mbs upload.
The swap over took 5 mins when I noticed the service went down overnight.
Broadband speed checker says speeds of 30mbs download, 8 mbs upload.
Ultrafast was not available in my area, so, so far so good :-)
I've been lucky so far it seems
I see some people have gotten written confirmation(live chat) of sse saying they're not currently "traffic shaping/throtting", that's either a lie (because many people are reporting poor speeds during night time/peak hours), or sse/Daisy are taking on too many orders/customers and their backhaul/infrastructure simply can't cope, maybe especially in the bigger/busier exchanges where Daisy's customers have been "de-prioritised" over other bigger providers i.e. BT, Sky etc?
if it's the 2nd option then I wonder maybe in the future months if sse/Daisy spend some money and expand their infrastructure then maybe people will get better/stable speeds? but at such a low monthly price you have wonder where the money for expansion will come from...
also somebody mentioned they were told by sse the "fair use limit" is 1TB? well that's not good for quite a few people, more and more people are downloading & streaming online, 1080p, 4K etc eats up bandwith like there's no tomorrow...
I just swapped over kit from BT to SSE and 2 mins later up and running. So far so good (although no engineer).
Tested connection using various test sites via WiFi 5G
SPEEDTEST : 75Mbps / 18Mbps
FAST : 73Mbps
ThinkBB :75.4Mbps / 18.2Mbps
TestMy : 75.3Mps / 17.5Mbps
I'm testing from IPSWICH - i have test on and off for the last 3 hours and seems constant so far but i will wait and see.
Engineer is suppose to arrive before 1pm. But my sky fibre is still working.
When am I suppose to switch routers, and if I switch to my SSE router. Will I get the 80mb speed.
Currently still getting my 39mb download 9.7mb Upload from sky.
Would you not care?
My speedtest last night, just like it,s been every night
No exaggeration here!
It'll be interesting to see how all this works out. I'm not anticipating problems with SSE based on what I've read so far, but if there are problems I've got enough of a guarantee from them in writing to enable me to escape the contract. From my standpoint, this is win/win. So thanks to the OP for the deal. :smiley:
Also its my belief its mainly Fibre Customers that get throttled and you will more likely too if your cabinet is at or near capacity.
Those having Fibre installed and need Openreach to come round - Just ask the openreach engineer about Daisy and SSE and see what they say!
1. You need to raise a formal complaint with SSE
2. You have to give SSE time to resolve the issue.
3. You need a Deadlock letter from SSE
And only when you have a deadlock letter will any Ombudsman will look at your complaint.
To make life easier I would use http://www.resolver.co.uk/
Trust me having dealt with SSE last year for the same thing they are absolute backwards. Anyone that thinks they can switch from SSE in days and breaking from a 18 month contract with out SSE trying to pursue you for a fee are mistaken.
It took me 6-8 weeks and I had two openreach engineers report and a Ofcom monitoring box before they backed down to allowing me to leave penalty free and then they still tried to charge me for cancelling my line rental as they tried to say they only agreed to me cancelling my broadband contract - Luckly I had the call recorded and they soon backtracked.
http://www.thinkbroadband.com/download/
Having said all this, my experience with SSE is nothing but good one. I signed up last summer and getting 80/20 most of the time. Sometimes it gets down to 40-50mbps in the evenings, but for the amount of money it cost me I don't mind. Do they throttle p2p? Yes, but nothing that VPN would not fix. They don't throttle newsgroups. I do live in not so build up area (but still within M25), so of course if you are in the densely populated area your experience can vary. Its the same like virtual mobile operators get throttled by main mobile networks. Anyone who signs up to this need to understand how it works...
http://www.thinkbroadband.com/download/
Speedtest.net - Laptop connected via Ethernet
http://www.speedtest.net/my-result/5386130484
Speedtest.net - Mobile over WiFi
http://www.speedtest.net/my-result/a/1985448905
Thinkbroadband - Laptop via Ethernet (2 tests within 6 min)
http://www.thinkbroadband.com/speedtest/results.html?id=1465323278605503855
http://www.thinkbroadband.com/speedtest/results.html?id=1465323624815938655
I will try a torrent test now, fingers crossed
hang on
is think broadband test reliable ? BT wholesale test 47mbps
http://testmy.net/aOhIAHtx8.Eyui1fQam.png
http://testmy.net/7BEOrzPdJ.tR2eLDa7u.png
42mbps down
17mbps up
Trying to watch amazon prime.
I've never had this, I was fine with sky regular ADSL. Now I've switched to ULTRAFAST SSE rubbish, the internet connection is worse.
THIS ISNT FIT FOR PURPOSE.
First world problems.
I know how frustrating it is as it took me about 4 months last year to get BT Infinty working properly.
One thing that helped more than anything with my fibre connection is the router needs to be connected as close to the BT socket as possible?
The openreach engineer told me when he came that the cabinet I connect to is not even a quarter full for fibre.
http://www.thinkbroadband.com/speedtest/results.html?id=1465335487663244555
I give up and off to bed, night folks
Looks like speeds tonight are going back to normal at 11.17pm. For me anyway.
Again I think it's a lottery depending how many people in your area are subscribed to Daisy.
If you are wanting to download anything or stream hd after 6pm looks like many will struggle, which is ridiculous in this day and age of high speed broadband.The government are supposed to be pushing the high speed availability a lot so i think if you complain enough through the right channels and keep records etc you can get out of this contract eventually.
I am always up for this sort of fight , although I know it's stressful I don't give in.
Hopefully and selfishly I hope it doesn't come to this.
How on earth do they get the address wrong, its tied to the phone number and details i gave at time of signing up.
Hope this isn't a sign of things to come!
http://www.thinkbroadband.com/speedtest/results.html?id=146537606397028944608
Did a speed test on Xbox one as I didn't have my laptop here. This is on Ethernet. 73mb download and 18mb upload
https://gyazo.com/5aceb293a8048d19487145ff9e2f96da
Even though I connected on Monday, i'm thinking that they will give me the wait 10 days rubbish.
I cannot wait 10 days of 1-2mb broadband, it will be torture.
I cancelled and they connected me anyway - BIG WARNING to anyone thinking of cancelling, do it as soon as possible so that they have NO excuse NOT to say they didn't have enough time.
As they are not part of OFCOM I can't complain about slamming. So now I am not sure what to do.
https://www.sse.co.uk/help/phone-and-broadband/making-a-complaint-broadband#item1
If this service becomes the norm then it's going to be my bargain of the year, by some distance.
I'll go with the TalkTalk deal. Its only £1.70 more per month than SSE. Yeh its slower but i'm only on adsl now and it will guarantee me constant 38mb (which will probably rise to nearer 52 when they move in line with the boosted fibre speeds).
My cabinet only went to fibre a couple of months ago so would most likely run SSE ok at the moment, but they are too much of an unknown right now, and who knows what the future will bring. I can't be bothered with any hassle!
They asked me to run BT Wholesale speed tests, when you run them there is a box at the bottom "Further Diagnostics" , click that and enter you phone number, the results are then saved and SSE can look at them, i tried to explain im getting good speed tests on there but its when i try to download it goes very slow
http://www.discussisp.com/forum/viewtopic.php?f=3&t=47
Come home and the broadband is completely unusable.
Then when I connect via wifi, it is going right down to 2mb or less, like above. Any tech heads any idea?
It's slow on all devices so it isn't my laptop.
yesterday about 6pm my connection speeds dropped - i called SSE and they said wait 10 days to allow the line to settle but when i tested again at 7pm and then 8pm and then again at 9.30pm - I got good speeds as i had during the day
Day 2 of SSE
Tested connection using various test sites via WiFi 5G
SPEEDTEST : 75Mbps / 18Mbps
FAST : 73Mbps
ThinkBB :75.4Mbps / 18.2Mbps
TestMy : 75.3Mps / 17.5Mbps
I'm testing from IPSWICH - i have test on and off for the last 3 hours and seems constant so far but i will wait and see.
Tried changing the channel on the router but still getting **** poor speed. Reckon it's a faulty router?
- Wired connection is superfast.
- WIFI over 5G is superfast
- Normal wifi 2.4ghz is superslow. This is an issue as only my ipad can pick up the 5G signal.
Can't figure out why normal wifi is so slow/unusable.
EDIT: FIXED IT. Finally get 65MB broadband. So the problem was my end all along. Now to see if they start throttling.
mine seems ok at moment
But speeds for me are up & down tonight.
http://download.cnet.com/Microsoft-Office-2016-Preview/3000-18483_4-10823120.html
If I'm honest its been brilliant tonight. Downloaded 45gb PlayStation game and it finished in an 1hour 15mins. That was at 8pm.
BT Wholesale speedtest come back at 47mbps,
Any ideas on how i can prove its crap at downloading if the BT speed test is ok ?
Speeds so poor I can't be bothered to log in to home and post them, under 10mbps for my 74.6 speed estimate.
LOOOOOOL! Dream on!
It may be - but equally well, it may be the bargain of the year. Be wary of making assumptions based on reports by a small number of posters. :wink:
http://speedtest.tele2.net/1GB.zip
I give up... Goodnight!
Mine hasn't yet and I ordered mid afternoon.
http://speedtest.reliableservers.com/
How many are using their own router, and what experience are you having?
http://www.expertreviews.co.uk/networks/8046/how-to-use-the-bt-home-hub-5-with-another-isp
No increase in speed for me, but then I've been happy anyway.
Log in/register then it's in the Gateway box (far left, top row) click on 'Setup your gateway'
The instructions are pretty easy to follow via the above link.
[edit - you worked that out - lol - crossed posts]
You know that bit of paper that came in the box with the Technicolor router that details the "Internet Security Suite" ?
The user/pass on that bit of paper is the same as the PPP logon you need to use another modem/router (I am using it here on a 3rd party modem/router)
Normal Broadband (ADSL) nothing greater than a 3mbp -
You have Fibre space (FTTC) available at your local cabinet
Looking good here: http://www.discussisp.com/forum/viewtopic.php?f=3&t=47
Just spent the best part of an hour on hold on the SSE support line, then gave up at 8pm.
Anyone else had this log in issue?
I was getting around 50mbs , had you tube stutter for about 20 mins but otherwise seemed ok
On another, related, matter.......... Virgin (who I'm with) called yesterday to match the £21pm offered by SSE. I currently pay £47 for unlimited phone (overseas, mobiles, 24x7), 50Mb BB and "M" TV (don't use the TV package) & line rental.
I'm debating whether to stick or twist!
Started with TB sample file - transfer 100 KB/s as expected. Then downloading Debian ISO image from different locations resulted in 1MB/s to 3.5 MB/s ( UK mirror ) transfer speeds. Also tried to download Debian ISO file using BT protocol - 150 KB/s max, same with VPN resulted in ~3.5 MB/s download speed. Not surprise - not great but also a prove that neither Speedtest.net or thinkbroadband should be treated as real performance monitor for our connection - truth as always is somewhere in the middle.
Considering how much we are paying for the service, possible cashback, £30 credit for engineer not visiting the property is not a huge mistake joining SSE. On top of that seems that they did not join website blocking bandwagon and most importantly not part of BT Group.
Will see how it will go, after cashback settles probably still will be exploring my options for yet another savings but so far connection is far away from being unusable.
You need to go through the resolution procedure with them, giving them the details they'll ask for - but frequently they just don't pay up, and there's not a lot you can do about it. Mine's tracked, but not fully, and I'm expecting similar problems with them.
The SSE site was very slow at the time of signing up and it would seem to me that the stress it was under may have resulted in many people not having a smooth TCB experience
Speed tests give vast difference in results , does not make any sense
SSE claim:
Your claim may take some time to be resolved, but we'll try our best to collect your cashback. We appreciate your patience during the process.
Feel free to 'send us a nudge', but please be aware that we don't normally reply to them. A nudge will help us to determine where to focus our efforts.
If you wish to amend your claim, please 'post a message'.
Please note that ANY messages posted may delay the processing of your claim, as the claim will be put on hold until the message has been read and processed. Nudges will never hold up your claim.
Roughly translated:
This is going to take quite some time. Don't hold your breath. Or expect too much. Or waste our time by contacting us. Because if you do we'll delay it even longer. You're welcome to send us a nudge. But we'll ignore it.
So far so good SSE!
Does anyone know what the default router admin password is ?
Does anyone know if the password for the wireless connection is printed on the card (has wireless id and pin) ?
I complained asking for £30 refund for engineer visit, but have emailed again asking for £70
Tried phoning them can't get through.
Have done some speed tests, and a little slower than BT Infinity 1 which I was on. 35 down 3 up; My upload speed is slow, and wished I had pressed BT to sort that out. I did complain about it within a mountain of other stuff, but forgot to follow it up. I was expecting my speeds to be a bit faster using the higher speed package Ultrafast which is same as BT Infinity 2
Connection and speeds were stable yesterday. 1080p playback on youtube seems to be a good test. A bit choppy yesterday (as it was with BT), but Today has been reasonably solid (when I was on a slower package on Virgin it was rock solid)
passwords for wireless are above the barcode square thingy on the card
What download sites did peeps use for gathering evidence ?
I lodged a claim 2 weeks after ordering SSE broadband on 23 May.
Not had much luck so far but swear when I lodged a claim via Topcashback it actually showed a record of me having clicked through to SSE during the process.
Getting constant 65mpbs via Ethernet. And would 30mps via wireless.
Would recommend SSE.
BT Speedtest showing good speed but its not until you download something ti crawls
I've had it with the amount of people complaining about slow torrents. I'm going to sound like Jeremy Kyle here, but for heaven's sake, if these people actually got off their lazy backsides and went to work and earned money so that they could acquire their precious TV shows and movies through legitimate means then they would not have to endure slow torrents!
I'm sorry, but I have a very dim view of people who use torrents nowadays, especially with the plethora of legal streaming services around, and that you can download new releases for fairly cheap if you look around or buy discounted iTunes Gift Cards from Currys or the Co-op for example. The last time I used a torrent site was around six years ago but thanks to the sheer amount of alternative, LEGAL sites, there is no need to use them any more.
Apart from illegal movie and TV show downloads, pirated software and adult movies, there is simply no other use for torrent sites and torrent software.
I'm actually glad torrent users get heavily throttled by Daisy. That means other people enjoy a better quality of service. I've recommended this deal to three family members and although they haven't yet been connected, I'm sure it will be more than suitable for them.
Im not downloading any torrents at all but my speed is being throttled very badly no matter what i download, trying to update my graphics drivers last night , over an hour for a 500mb file, its unuseable
I don't get off my **** and work because I have a business where I dont need to - I still make money. So please dont stereo type.
I like WWE but I can't get the weekly RAW or Smackdown episodes from anywhere but Sky - and I can't even have a dish up on my property. So you find me a legal place where I can stream for a fee and I will happily use it.
But good like with that one.. Even the WWE don't offer it on their service which I do pay monthly to access. Sky have them by the nuts for 10 years to come.
Unless someone wants to rent me their skygo login for a decent monthly fee? And then they can either have or get Sky Sports so I can get it legal and keep people like you happy.
I also hope that your 3 family recommendations go tits up due to them being in a different location to you and you get 18 months of ear ache. :smiley:
My torrents on BT were never slow. Full speed 24/7 for the record
I think I'm going to stay with PlusNet but try as a new customer to get some better rates.
Update as to speeds for me... They have been constantly great during the day but in the evening & every evening it,s still very poor. Speed throttled every night.
I am past the supposedly 10 day settling in period so i,m going to try and get released from my contract tomorrow morning.
TCB has been chasing for more new users with double referral fees offers like "Tell-a-Friend and earn yourself £15 per friend" for the past few years like they're losing members. I get the feeling they maybe trying to grab as many numbers as possible for a big company sell out. No doubt the CEO would be pleased with that.
I'm losing faith with TCB for the decline cashbacks lately even though I'm quite a seasoned cashback user. Just wished that the merchants would stop fecking about with these cashback referrals parties & just give us the discount direct in the first place without all this faffing about. As they say, cut the middleman out & save money.
£3 more than SSE £12 less than he was paying and he's been getting a steady 31/6 since then. Never had to call Plusnet support even when I worked there.
I just did a Fast.com speed check and got 2mbps.
I'm leaving tomorrow. (well, trying to!)
That's awful, is that wired ?
Used to have signal loss with bt infinity in night but that is not there with SSE fibre
1 Because it's an unbeatable deal
2 Because there are far more positive SSE reports than negative and
3 Because I've got a cast-iron SSE Chat PDF get-out should it not fulfil the assurances given :smiley:
For example, stock BT rates are £18.99 for line rental and £8.50 for Anytime Calls i.e. £27.49 p.m with no broadband.
Now, add £3.50 to the SSE price for the Caller Display feature, and it's still £3 p.m. cheaper with fibre broadband included ....
I know what you are saying, but for an alternative viewpoint, my migration was seamless. No troubles at all.
Now the product, considering what I am paying for it (in my humble opinion), exceeds its price point. Yes, I can see that at the moment it slows during the evening, and from my observations I do believe that there is traffic shaping going on but (a) that is in the T&C's so no real surprises there and (b) it is not to the point that effects what I use it for. I fully appreciate that others experience/usage differs from mine (and some will find it annoying that a "free" product doesn't meet their expectations), but there is no buyers remorse here ..... ymmv of course . As with everything, it's horses for courses ....
My speeds tonight look to be around 15-20Mbps, as opposed to around 33-35Mbps when I was with BT at this time of night.
I cann't complain though, I am more than halfing my bill for broadband, given the cashback and the fact my partner works for SSE.
Need to phone BT to cancel BT sport as they will put it up to £20, wonder if they will offer a deal, looks like i can get 52Mb unlimited and line rental for under £30(inc £80 gift card), so would expect a better offer than that.
I spoke with their Retention team hoping I can get something similar to what they offer new customers ( £12mth for infinity 1 + £80 gift card).
So the 'best' offer they had for me was £27mth for Infinity 2 on 24mth contract....
Moving to SSE in next few days than
Done that which you still have to give 30 days notice so after the 23rd I will still pay a little bit up until the end of the month, morally wrong but hey what do you do !!
Anyway the BT CS guy tried to keep me with them like they do, the cheapest I got offered was £29 a month including standard ADSL, I explained SSE was fibre but he couldn't get close. Good riddance BT you rip off merchants
I do hope they turn up!
One was 3mb, one was 13mb & one was 50mb?
Saying that, i did an update for Tony Hawks 5 on xbox one (6.7gb) at 8.30pm & it only took 20mins & that was with me browsing net, my mrs doing the same on 5ghz wi fi & my son on xbox live!!!
I spoke with SSE today about an entirely unrelated issue and happened to mention that they were slow in showing the transaction.
Was then told that their sales screen showed "web referral by an affiliate company" and after a quick trace they confirmed it was via TC.
Apparently the process of validation takes much longer than normal because it only kicks in on our TC accounts a couple of weeks after the service is up and running.
Anything beyond that and you should have a chat with SSE and have them run a trace on the transaction to check whether or not it has been correctly tracked.
Was 75Mbps this morning - now 6.3 (on fast.com)
had a letter to say my phone line was being transferred on 3rd june
ONLY the phone line
They are blaming openreach for 2 cancelled contracts
have had plenty of phones calls and they don't know jack sh1t
for the price I will hang out as only get 1.9mbs so any better is a bonus
37 days later still waiting for that ultrafast experience :disappointed:
I signed up on the 2nd, 23rd is last day I can cancel, and will be connected in the 27th. The time you have waited in unreasonable.
mine has been bouncing for the last few days but not enough to complain.
What did others submit as evidence to leave ?
I have run them all during the day & they show 54mb down 15mb up
I run them this evening & most still show 54mb down 15mb up, fast.com & think both said it was 13mb down 15mb up.
Downloaded a cd & divx movie from usenet (newsgroups) & downloaded at full speed 54mb down!!
Having said that. The people I've been speaking to at sse have been very helpful and supportive. One guy even explained that he's had customers complain before that BT wholesale tests look great but the service isn't usable. He said that they'll definitely get it working. At the moment I still believe him. Customer service is a guy very good at sse.
I got all the promises and its simple Daisy Dont have capacity at that exchange/cab SO your speed is never going to improve its only going to get worse until Daisy sort themselves out.
Just make sure that you record your phonecalls and ask for any promises to be sent in writing. SSE will obviously seem helpful and nice as they pull down your trousers. But your experience will soon change when you ask to leave penalty free.
They offered £30 compensation.
It took several phone calls to eventually agree on £70.
Switched over to SSE couple days ago and just got a letter saying that I will keep the Caller Display (which I had with plusnet). But there's no mention of a further charge (£3.50) etc. Does anyone know if this means I will get Caller Display for nowt or I will get an extra £3.50 on my bill without my authorization? :confused::smiley:
Not me who uploaded this.
The only thing is that my cashback is still tracked at £70 on Quidco. I think it was supposed to be £130?
https://deals.neowin.net/sales/lifetime-of-celo-vpn?rid=2599454
PlusNet are charging me a £30 cessation fee as they say SSE are not supplied by BT WholeSale... despite the fact they are!
Anyone else had this? If not let me know, the more ammunition I have...
So all the people (myself included) migrating from, for example, BT to SSE have mistakenly not been charged the cease fee ?
And in my case (Market A exchange with no LLU), I must have an imaginary broadband service, as the only providers available are based on BT Wholesale (of which SSE is obviously one) ...
It has to be a simple error on Plusnet's part - they haven't got a leg to stand on on this point :smiley:
[url=
My line is capable of 90mbps down and 30mbps up as I am so close to cabinet, and on my current BT 40mbps package I frequently get over 4MB/s downloads.
Not that I torrent, but wanted a reference point to compare.
Well going by the BT check, 67 is the minimum he can expect. Up to would be 78.
Still putting in a complaint about the engineer not turning up after receiving text, the 14 meg speed difference from estimated speed when signing up.
Have testmy.net running for the next 24 hours, but promising so far:
Line speed:
Doesn't the slow down normally start after 8pm though ?
Graph throughout the day:
I was able to stream YouTube in 4K absolutely fine in the morning - now there's no chance...
I am off BT at midnight but I am glad I never went over to SSE. My new property has a waiting list at the cab (but can get 80/20) so when I can finally get service I think I will go to BT again - possibly.
Can't even complain at the price really - just didnt want to pay it right now and due t moving it was the perfect get out clause.
74/18 solid even now hours before it dies..
They originally said they were starting my SSE service tomorrow. Everything from my old service stopped working today so looked at an updated letter which said 22nd.
Best bit - they haven't bothered to book in an engineer. So I haven't actually got ANY service at all.
What's funny is I checked on the BT Wholesale website and it says WAITING alongside fibre for this property. But the service booked is the superfast fibre as we've all got/are expecting to get.
Spent an hour waiting in a queue on the phone this evening, and 45 minutes on live chat before getting booted to email.
Bunch of chuffin' amateurs!
If you have service the engineer will not turn uo anyway - those letters are toilet paper only.
Oops! Hello ADSL for you!
Try http://proof.ovh.net/files/ - that maxes me out.
Edit : Think I will start gathering evidence about speeds using that Testmynet.
Deanos what did SSE say about your speed, I am sure you said that they said there must be a problem but what did they say they would do. I think I have a problem with my line but need to gather evidence tomorrow first I feel.
SSE are going to be busy sorting out complaints unless Daisy can get their act together.
The price of the product is irrelevant when the service is this bad.
Looking forward to the next two months of moaning.
I hope you dont forget to update us all in your pain and misery with SSE.
How many of you regret voting HOT?
They have 8 weeks to sort it out and then i can go to ombudsman , i am getting a call or an email every day, but all they say is they will pass info on to there supplier.
The next data point where it is back to normal is 23:42.
Have already logged formal complaint using resolver after first day of service. To be fair - I took the view of if it does not work out being great, I will take the cash back, work to get out of contract, then go elsewhere and get more cash back!
No cashback as non BT line. Had to call.
Easy, free installation/connection.
Throttled at any reasonable time. 6-10Mbps afternoon/evening down and 6 up. A long way from 80/20.
Steam client throttled to 500KB/s and torrents to 50KB/s when used.
Fine for to so far. Not massively happy about throttling. My steam downloads were faster on Sky broadband!
If I can get reasonable speed 10-16 in the evening , then no problem I can d/l during the day as I rarely use it in the evening.
As for someone like your self taking great pleasure in hearing constructive criticism, moaning and help from other HUKD members then I think I can understand what sort of person you are.
Fill your boots,enjoy!
But my point was You cant have a new SSE line as SSE dont do lines
Home phone has been disconnected by Virgin earlier today!
SSE don't do migrations where you would just change internet providers - they do what is called a cease and re provide - so they close your line down and re start it - and this is the problem
Where there are waiting lists, providers have orders place in the waiting state, the very second SSE cancel your line (with the intention of starting it again on the same "port") the BT Openreach system sees a free port has come up and automatically allocates it to one of the orders in "waiting" state - and then when SSE try to place a new order they are told " the inn is full, sorry!" and the order fails.
Hence you have no connection or phone line at all...
And there is no way to reverse it - you can have a phone line and ADSL and go on the list yourself until one frees up , but they won't remove whoever got the port to put you back on it.
Is that okay?
1. The engineer does not show unless they need to put a physical faceplate in your house for the FTTC/needs to install a new line. They may go to the exchange because you will be switched onto Daisy's backhaul circuit if you already have FTTC.
2. Virgin media's network is separate so I can only assume they stopped the line because you have finished with them? The SSE/BT engineer wouldn't cause that as they have no access to the network.
Got a call at 13:10 saying they were on their way, but I'd already left. Engineer said he may not need access inside the house anyway, which is wishful thinking as the only phone socket we have is/was the Virgin line.
Just called the house and all I get is a long beeeeeeeeeeeeeep.
Called SSE who very apologetic and will call me (on my mobile) tomorrow.
I haven't actually sampled any off their offerings yet and I'm already unimpressed .
Hit 4mbps tonight. Not even possible to stream 1080p on YouTube - VPN dropping out, it's not looking good for all the evidence I am gathering - and 24 hours on not even bothered responding to my complaint!
Bt wholesale shows 47mb
I had a test running all day up until 7.30pm today and the speeds were ok all day except once when it went to 6.5mbps from 34mbps, that was at 6.30pm. I was at work then so couldn't see the impact.
"Decided to migrate from BT to SSE for my 83 year old mother, after BT failed to provide my Mum with a working email address throughout the 18 months she was with them. Received a letter from SSE on 14th June stating that phone and broadband would be transferred and working on 21st June. Drove to my Mum's after work that evening (2 hour journey...) to set up the router, so it would be working on her return from holiday. On switching the router on, there was no internet light. Phoned SSE Broadband Customer Service to find out what the problem was. Spent 2 hours on hold, only to be told that my call had been transferred to the electricity department due to 'high demand', the operator had no knowledge of broadband, could not provide any information and could only take a message. Demanded to speak to a manager. Eventually put through to Aby in the Broadband Complaints Department. Told that the internet service had not been enabled because an Openreach engineer had visited the property that morning to fit a BT master socket, but no one was in. Informed Aby that nobody was in because we had not been advised of the appointment!!! Aby promised to call me back the following day after 1100 and even booked the call-back in her 'special diary'. I called SSE that evening, as Aby failed to contact me. After 1 hour and 20 minutes on hold, I finally got through to an operator and, after a further 20 minutes, was put through to Aby. "I was just about to call you", she said. Yes, of course you were. Advised that it would be 2 weeks until another Openreach visit could be made and was asked to give 3 appointment times. Aby said that she would call me today (23rd June) to confirm one of the appointment times. "Really?", I asked. "Yes, definitely", she said. "At what time?" "I'm working from 9 to 5 so it will be during the day." "Speak to you tomorrow", I said, through gritted teeth. It is now 2243, and guess what... Absolutely disgusted at this treatment. My mother relies heavily on the broadband service to keep in touch with friends and family. She is a widow, does not drive, lives a considerable distance from any of her close family members and, after timing this migration to cause the minimum disruption, will have no internet service until July - assuming there are no further problems!! Disgraceful, what have you got to say for yourselves??"
I know the technical side is right but it makes me LOL when you are told "call before Midday on the 24th of June to stop your BT broadband cancellation" and they cut you off at midnight.
So long Infinity 2. Until we meet again :smiley:
I know some will say this may be an isolated case but it really isn't acceptable.
Hope you get it resolved but all I can say is maybe in future stick with those in the know.
My recent switch from BT to Plusnet has been without any hitch for example.
Speeds are OK (slightly lower than with BT, but nothing of any consequence) and although they appear to drop a bit in the evening everything (including HD iPlayer) is fully functional. No idea about torrents though - don't need them.
Speedtest.net shows higher speeds than speedof.me, but no way of knowing which is correct.
As for the switchover, everything ran very smoothly. No apparent gap in service at all.
So far, I have to say it's incredibly good value - and it's just £24.50 a month, as against BT's 'special offer' of £37.49. Quite a saving - with cashback on top.
Thanks
Termination charges:
If you wish to leave your phone contract after the cancellation period, but before the end of your fixed term, you'll need to pay a termination charge. This will be £7.75 for each month remaining from your 18-month fixed term.
If you wish to leave your broadband contract after your service start date, but before month 12 of your contract, you'll need to pay a termination charge. This will be £26.50 for each month remaining up to month 12. There's also a one-off charge of £33 if you leave at any time during the 18-month term.
Plusnet on adsl is still working fine for me :wink:
http://testmy.net/db/VgPW7BNuw.RGjPrS4LW
SSE promised to call me by tomorrow with a response as to why Daisy are struggling.
As Deano knows they admitted to me by email that they have speed problems.
Oh wait
http://testmy.net/rd0hOBpHJ.XfMiaGz5K.png
1 Many people, including me, have reported that there have been no problems at all. In fact there are probably as many positive posters (not posts, because negative posters tend to post many, many times)) in this thread as negative.
2 Even that would underestimate the number of people with no problems, because it's usually the people with problems that post. The contented people just leave the thread. :smiley:
Just hope you don,t get problems in the future then!
It might be a minority that complain, fact of the matter is that people use the Internet in very different ways :smiley: Webpages seem to load just fine for the most part on my connection, even when it's limited to this amount.
Engineer is finished, and up and running. Wireless strength seems to be better than on my hub4, would it be a good idea to connect things data intensive to 5Ghz(tv use for netflix 4k), and then laptops/ipad/phone to 2.4Ghz?
Yes - never a bad idea to split your devices between the 2.4 and 5 Ghz bands, I tend to just have laptops and newer tablets / phones on 5Ghz. Some of the streaming devices are actually only 2.4Ghz anyhow...
Sometimes the speed was acceptable, but in the evenings I (and this is genuine) got as low as 0.03mb.
I have been trying to call for a few days, but I kept getting told that the broadband department was backed up (presumably with so many people trying to leave due to the speed), and that they'd call back; They never did, but I managed to get through eventually.
Good luck to anyone who isn't still in their cooling-off period.
I called SSE, and canceled.. They told me that I was still in my cooling-off period.
I just had another call.. Apparently their cooling-off period starts the moment that the broadband is activated.
They're going to be sending out a lot of cancellation charges, and getting a lot of complaints about them...
downloading iso from ubuntu
88.3 KB/s - 16.8 MB of 1.4 GB, 5 hours left
but just watched bbc iplayer in crystal clear on 55" tv
Need to see what they say. Speed test site I was using (testmy.net) now whitelisted and getting good speeds, but fast.com still true, also still struggling to watch 1080p / 4K YouTube videos yet are fine during day.
Cool little trick for YouTube - right click the video, then nerdy stats, and it shows the throughput for that video and buffer size. I am also using this to prove that throttling is taking place
I got a single installed and have to use a old microfilter. The router instructions say to connect it into the top socket to maximise broadband speeds which I don't have.
Been struggling to get an answer if SSE!
Interesting that the test result gives me 34 out of 35 available but on the BT broadband availability checker it gives me a high of 80 low 67 , even impacted 73 and 41 , very strange something not right.
[url=
[url=
Daisy are playing dirty, they are throttling pure and simple and letting the btw site traffic through
mine just now
I also said BT wholesale is not a true download test it is a line test not a file download. i suggested they give me a file to download so I can fully test it. She said maybe when I speak to an broadband expert tomorrow I could mention this, we will see. I think there is definitely a fault on my line but we will see what happens.
How did you get on deanos , did they call you?
Edit: I used to get 56mbp + with BT so again I said to SSE that surely I should get the same as that is what BT supplied, but it did drop to 36 when I told them I was leaving, I thought they dropped me to infinity 1 speed , 36 on purpose, lol but guess it may be fault. BT said when I questioned it that was not the case and actually they were going to offer me the new 80 meg speed which my line could take.
Edit; Tried the serial number as password but it's not having it, both lower case and upper, anyone managed to get into it on theirs and if so did is the serial number the password?
Did you have any luck about yours?
I have had a box for 4-5 years and use torrents and newsgroups
Details here
http://www.hotukdeals.com/ask/help-please-setting-up-asus-router-with-sse-broadband-sos-mayday-mayday-help-2472271
I would be exceptionally grateful!!
Username: admin
Password: admin
Of course lol
ido alot of gaming and downloading of torrents will throttling be a issue?
I'm not sure if I want the hassle of switching but I've got it in writing off plusnet that there will be no termination fee
I also tried different adsl cable and Ethernet cable too and used a micro filter and used the test switch on the socket. I didn't bother telling them this but guess they may suggest this tomorrow.
thanks
Join this site, lots of us having problems are members on there DiscussISP
One of the members set his up on there and instructions there.
Got to feel for SSE as they,re getting a bad name because Daisy,s dirty tricks. SSE customer service has been 1st class though!
Anyone else wanting to leave then I suggest you make a formal complaint & do speedtest results from sites that are not whitelisted by Daisy.
Off to find another deal now! :smiley:
Speed today:
Wtf?!
I would advise against switching though if you have high usage in the evening.
When I have dealt with BT before it was weeks before problems were sorted, I may have spoke to soon but we will see.
But this morning it was 55mbps !
I've been testing using testmy.net and my results have been fairly consistent (and good).
See my speed test results:
http://www.discussisp.com/forum/viewtopic.php?f=3&p=418#p418
The other day I was testing with this and it was coming back at 4 or 5 Mbps.
I'm using the Combined Express test today. I'm not sure if that makes a difference, as I can't remember which one I have used previously.
What you could do is download a large file in the background and then do a BT wholesale test, send a test then, because of course it will be lower as you are downloading :wink:
USER: admim
PASS: admin
click on the cogs 4th box along top under wireless
I knew of the throttling, and the slowest I get through speedtest.net is 30Mb/s and highest is about 60. Impressive upload speeds at all times of about 18Mb/s. For the price, I am very pleased.
Topcashback of £141 tracked almost immediately (although I notice this is now down to about £40).
I have stuck with my BT Homehub for the wireless, and attached it to the router provided by SSE, which is only acting as a modem.
I'm probably still going to switch either way, I just need to wait for the notification of price rises from plusnet first.
http://stakeholders.ofcom.org.uk/binaries/research/infrastructure/2015/downloads/Fixed_broadband_services.pdf
4.32
There is not yet a consensus on a definition for these ultrafast services, with views on the minimum download speed ranging from 100Mbit/sto 1Gbit/ s.
Figure 14 shows the current coverage of broadband services in UK with download speeds of 100Mbit/s and 300Mbit/s
.
They have one more chance then I'm just cancelling the order.
Have been informed all the time via phone calls and text so good customer service kind of. Think it's BT/openreach rather than SSE to be fair.
Strangely they are sending me a wifi dongle to use, I said I don't need it as I get 34mbps and can cope but she insisted saying it's free of charge and you will get minimum 42mbps with it, confused lol.
On a side note, I know this has nothing to do with the filter change, but my Internet has been running great this afternoon / evening! My complaint has been escalated to Tony Keeling (Customer Services Director) and they are going to call back tomorrow with an action plan.
Work that one out!.
(can get proof if anyone wants to see it)
Its OK mate, we know.
Note the connection speed showing 70mbps. I've still got a complaint open with SSE CS at the moment, however they have asked me to do more testing - which is going to be difficult when it's running as well as this! will see, as last time it was fine for 2 days, then went back to abysmal.
Stalling tactics by the look of it.
Anyone else ?
Nice thing is you can see on testmy.net what others are getting too. Looks like I am currently unique in getting a good speed when looking at other results:
http://testmy.net/host-history/daisy_communications
Our house is a new build, went with fuel broadband when we first moved in. Basic no frills cheap broadband. They installed a line for free which was good. However, they don't do Fibre, so time to move.
Unfortunately though on SSE's website, I can't get past the telephone number postcode bit, said I need to call them. I call them and they confirm we'll easily get Ultrafast but line is not BT, and as such we can't complete the order online. No big drama until I realised the top cashback available! I mean I know it was £130 odd and now 'only' £73.50. Bit disappointing, SSE said nothing they can do but will have to pay £36.91 for a BT engineer to come out to change from line to BT.
Still a cracking deal tho, any one else encountered these issues or negative/positive comments??
Cheers
I was of the mind that I would be happy with a drop in the evening for the price, but it is that bad that with only one device connected to the router, I still can't get 4k streaming on Netflix.
This is amazing deal if you work evenings.
thinkbroadband 74.3 down, 18.3 up
torrents are still pretty bad though, but i can leave that till during the night
http://ask.ofcom.org.uk/help/telephone/landcomplain
Your text here
on torrents
on usenet
or internet?
I don't know what speed this is
but in old 2mbs would take half aday
this is at 18.56.. so evening time
it took 6.5 mins
Just now
I found it bizarre that I was able to complete the sale online despite them being with Sky LLU at the moment. Their current line and broadband are both with Sky so I was surprised that the system recognised the phone number.
Perhaps this is because their phone number has been with BT for years (many years in fact) and has only been with Sky for the past four years?
I'm just checking in here!
I still have horrendous service with SSE. Speeds occassionally get up to about 40mb, but it's very rare. Most of the time my speeds were sat below 1 mb. The internet just flat out stopped working on Friday evening through to Sunday morning. It's working again now.
I managed to get out of my contract without penalties after complaining constantly and completing speed tests. BT are installing at the end of the week, so here's hoping that this whole experience is over!
Good luck to those who have terrible connections - either try to leave, or keep on at SSE until they fix the problem.
On the other side, to those who have good/ great connections and experiences with SSE, you've managed to bag a real good deal! Good luck to you guys too :smiley:!
Get some issues with speed but not often and doesnt last more than a few hours. Overall im happy as its cheap but they do need to sort the speeds out at times.
The Ofcom Voluntary Code of Practice (Broadband) is an agreement broadband providers can subscribe to which promises they will provide consumers with information on the speeds they can achieve, what sort of traffic limits might be in place, etc. More details at http://www.ofcom.org.uk
This is after using usenet for the first time
To be fair I have had no problem with slow down that I have noticed, I will do some more auto tests when done.
Just hope the saying "if it ain't broke don't fix it" we will see.
To be fair SSE just contacted me , can't fault the communication so far and asked how it went and I told her about not being able to find any problem. I said he wanted to do a "shift and lift" to try it but BT won't let him do it, however SSE said they would look at the report then contact Daisy to chase this up and force BT to do this option. Personally I think this is the problem and I was moved onto another port a while ago that isn't so good. Strange how I used to get 50-65 meg with BT infinity 1 then talk to them about leaving and it drops to 37, BT infinity 2 speeds. Then told by BT that my line supports the new speed of 80meg to try and tempt me to stay.
as deanos now getting lower speeds in evening 19.6mbs tonight.
It's still better than with adsl from BT @2mbs
Had to switch the router off for 20 minutes or so a couple of times and on each occasion noticed the IP address stayed the same - unusual, without a price supplement.
admin
You get £100 reward card and bt sport sd free if you have a sky box.
Will probably go back to them after a year on this,bound to be another deal on the go.
This SSE deal looks great but they are basically giving you Fibre for free,probably massively over subscribed hence the slowdowns in the evenings.If your close enough to the exchange probably better off going back to ADSL lol.
I guess it's easy for me to get out of my contract as they agree not the speed advertised or estimated (42 min) but will keep that in my back pocket as I am not having speed throttling problems like others due to really using it just during the day not evenings.
I'm still not installed (ordered on the 12th May), the organisation of their customer service has been atrocious, which is surely not a good sign. I'm probably going to cancel it and go with a more reliable, inevitably more expensive, company like Zen.
Waited a month for installation only to discover that on connection day, not having been warned an engineer was required, someone turned up unannounced to do stuff. I wasn't in.
Three weeks later, after SSE were nice enough to keep me updated despite me whingeing constantly, both an engineer and myself were at my house at the same time.
A day or two after the speeds settled down I've got a fantastic service - great speeds both up and down - and no issues to report.
Sure, it's not constantly a bed of roses, speed wise. But it's more than adequate for the price you pay.
Topcashback are still 'chasing' for tracking confirmation, so my £131 cashback isn't guaranteed, but for £21 a month I'm getting more than value for money.
Horses for courses. Clearly some satisfied customers out there, and justifiably so.
7.4 Reset to factory defaults
Resetting your TG589vac
If at some point you can no longer connect to the TG589vac or you want to make a fresh install, it may be useful to perform
a reset to factory defaults.
Methods
You can choose between:
Resetting the TG589vac via the web interface
Reset the TG589vac via the Reset button
Resetting the TG589vac via the web interface
Proceed as follows:
1 Browse to the TG589vac web interface.
For more information, see “4.1.1 Accessing the TG589vac web interface from your local network” on page 34.
2 Click Gateway. The Gateway page appears.
3 Click Reset.
4 The TG589vac restores the factory default configuration and restarts.
Reset the TG589vac via the Reset button
Proceed as follows:
1 Make sure the TG589vac is turned on.
2 Push the Reset button for at least 7 seconds and then release it.
3 The TG589vac restarts.
A reset to factory default settings deletes all configuration changes you made. Therefore, after the reset a
reconfiguration of your TG589vac will be needed.
Also your wireless clients will have to be re-associated, as described in “3Wireless networking” on page 23.
Your system administrator may have disabled the physical reset button of the TG589vac. In this case, a hardware
reset to defaults is not possible.
Exclusive offer for existing SSE energy customers: 18 months FREE unlimited fibre broadband with Talk Anytime phone packages starting at just £21 a month
I've locked myself out - forgot the modem access pw.
2.4 Configure your TG589vac services
Step 1: Browse to the TG589vac web interface
Proceed as follows:
1 Browse to http://192.168.1.1 (this is the default IP address of your TG589vac) on a computer or device that is currently
connected to your TG589vac (either wired or wirelessly).
2 The TG589vac web interface appears. By default, you are logged in as guest. This means that some items may be hidden.
To view all items, click Sign In and enter admin as user name and the ACCESS KEY printed on the product label of your
TG589vac as password.
Thank you again for your help.
Searched through all the documentation they sent me, the broadband login info nowhere to be found.
Thanks.
Hope others are OK with it and it's been a hell of a saving for me, so far.
Just sucked it up and went with Zen, quite pricey but I want a good connection that I can just forget about managing, or worry when I will/won't be able to stream. Despite SSE insisting I have to be in for the activation date for the engineer, Zen have said that won't be necessary.
Ordered last wednesday, already received new router and activation day of next thursday. I also emailed them a query which they responded to within half an hour! So far I am thinking the extra money is worth it.
Whats the best/easiest way to get out of contract? im on ultrafast but cant find the guaranteed speed on any of the letters i have. does anyone know where ill find this? cheers :smiley:
There is no guaranteed speed but what was your estimate, did you screenshot it?
Some have gone via third party on here , few pages back. Not sure how they are getting on.
SSE have 8 weeks to sort problems then you may be able to get out of the contract. I suggest you complain and keep records straight away.
It's fairly good but wait until it gets throttled in the evening then check if usable.
deal is
£126 cash back
£126 reward card
£26.99 pm for 52Mb unlimited, and total entertainment Inc 4k bt sports
Full details at: https://www.topcashback.co.uk/Help/76
Once the item tracks in TCB you go into the Customer Care section and select 'Highest Cashback Guarantee' - then complete the details and wait.
With BT is caller display included? Anything else (eg. voicemail)? Also, do you lose anything by doing line rental saver, as I am sure some providers remove 'free' optional extras if you choose to do line rental saver? One final question, is a BT mobile sim a 30 day contract or 12 months as that would increase cashback and get another £15/£30 Amazon gift voucher.
I did try to find answers to these briefly myself but couldn't see them in the sign up pages and don't have time until later to thoroughly look so thought someone else might have checked those.
Voicemail (1571) is now chargeable.
You don't lose anything with prepaid line rental apart from if you want to leave within the first 12 months (due to eg. price increase) you won't be refunded the line rental you have prepaid.
I believe the BT Mobile sims are 12 month contracts.
And perfect about caller display as that is the only feature I need, have voicemail on my handsets anyway just curious if anything else was included.
To add caller display bookmark this link , and do it on the day you switch :
http://www.bt.com/myfeatures
"•Cashback users are not eligible for rewards, vouchers or other incentives offered on the retailer site"
Having said that the main link does say
"Earn up to £190 cashback + Up to £125 reward card"
So it must qualify for both at least if you go for the top cashback package, ie. with a mobile sim card.
I know - and they must know - that the reason is simply inadequate capacity. I had no problem at all until I switched to SSE, and that's the only thing that's changed.
Despite that, they're insisting on having an engineer visit, which from my point of view is just a waste of time. Has anyone else had a visit, and does it achieve anything?
What do they need access to, what do they do, and is there a possible benefit to me out of what will effectively be a free visit? The BT connection hasn't been changed for a few years now but there's a double outlet socket marked ADSL v1.0, which is probably still current for fibre. Or is it?
When I went live, I kicked up a stink as I was told I needed to have an engineer visit, and sat in all day for one but no-show. After I complained and said that yes I should certainly have a visit (despite my connection working) they put a BT Openreach call in saying the line was dead! Along comes a BT engineer who actually does a very detailed analysis on my line, and fits a built in DSL faceplate filter. Turns out I can get 100Mbps on my line and the engineer was impressed with the quality! So no issues there for sure.
BTW - The latest filter is v3, but I it won't make any difference if you already get a good speed during the day!
They will basically just need to access the master socket. They can verify you have everything connected correctly, and plug in their equipment to do testing (and send a speed test from the exchange).
I don't think they can use that excuse on me now, as they should have the BT Report form that job to prove there is no issue with the line.
Get some evidence that you get fast speeds during the evening when everything else slows down. I find that speedtest.net and thinkbroadband.com are 'prioritised' and get full speed when I only get 4Mbps on YouTube!
I don't use Kodi etc but just updated a couple of friends Firesticks and no links will load, I have a feeling its the connection rather than anything else
https://www.amazon.co.uk/dp/B00KRDIEBW/
https://www.amazon.co.uk/NETGEAR-EX2700-100UKS-Range-Extender-Booster/dp/B00NIUHAG6/
OP here. I had to order via the phone and then lodged a claim back via TopCashBack.
It tracked. Got the £130!
PS - I have had an up and down connection in terms of bandwidth, mostly up and nothing I'm not able to handle (mentally!).
Party time!
just looked at first month bill and got charged £52
£5 in phone calls ok but should be £21 + £5 for 1571 and call id i.e £26
looks like another phone call tomorrow.........
I'm still waiting on mine. I ordered on 17th May and submitted the claim on 18th May.
I also see these 2 discounts on my bill:
08 June to 20 July bundle discount on broadband £11.78 credit
08 June to 09 December Introductory Discount £29.45 credit
Does this mean by December I will loose all my discounts and be expected to pay £70!!!! this is a joke can anyone else let me know how their bill looks?
Maybe it is a mistake on their end, how can I resolve this.
Will I be able to leave if they cant resolve
Perfect timing, mine got payable today as well.
my process was do some checks for them, they sent to daisy, done some more checks, sent back to daisy, then released. With the tests I done I could clearly show it was an issue that only happened in the evening or at weekends.
Likewise getting out. Initially they'll refuse and put obstacles in the way, but perseverance will succeed. It's also a very neat way of getting a free BT Openreach line check. :wink:
received a call from SSE to say they have sorted out and removed the termination charges and will get a updated bill come through in a few days
Speed tests, and streaming footy have been perfect. No buffering during the footie which use to be a common issue.
Assuming I did move to this deal, I would need some additional work at my home though as I currently have no phone line, not inactive, physically no line from the pole to my home, as our pole got replaced some 5-6 years ago and they never bothered to put the connection back with us being on VM. Annoyingly, I presume this would make my install non-standard? As cashback deals IME typically require you to have the standard install set up online and not have to speak to the provider on the phone?
On a side note seems the service has got better over the last month so quite happy :smiley:
I signed up around the same time and had to put in a manual claim and still waiting. - Although I have since left.
Now I understand the problems that were causing my speeds to not be as fast as I thought it isn't SSE's fault. I have had to work this out for myself SSE customer service not much help and even more so the Openreach guy that came.
Basically my £400 12 month old HP laptop has a 10 year old in terms of technology Realtek single band wireless card I can only see the 2.4ghz network. Maximum speed I can get is 50-55 Mbps on this. Averages out to 50Mbps for me
My £25 firestick or my android phone have dual band wireless cards and can see the 5G network and I have speeds up to 76Mbps on it.
Of course if I connect via ethernet cable I can get 78 Mbps but but I don't want 20 metre of wire attached to my laptop.
So certainly in my case it was my ignorance that meant I wasn't getting the speed I thought I could get on signup, but I would have hoped the conversations I had with SSE over that period trying to sort it as well as the Openreach engineer may have highlighted this to me and not had to do my own research to solve it.
One other thing the BT Openreach tested my BT connection faceplate and told me it is 80/20, if your faceplate connection doesn't read this you will never get the full fibre speed anyway.
Most people probably already know this, but in case you didn't like me. This may help with your problem solving? and I would imagine this would be the same with any ISP not just SSE
I can also see the green cabinet 50 metres away from my house so I am pretty close as you can be to a box.
Rather than selecting Auto channels in Router settings using the Gateway page for the router in the wireless settings and selecting either non overlapping Channels 1, 6 or 11 helps my download speed as well I have found.
Actual service has been fine and was a bargain if i get my cashback.
Edit: I just checked this morning and Quidco have confirmed it but at £90 not the £130 advertised. I have sent a message about this and told them I have a screenshot taken of the £130 advertised.
I was originally with Plusnet and had 61mbs download with them but after moving to SSE it would regularly drop below 4mbs..
Fibre to the cabinet.
Thanks.
Previously had sky 40/10 and was perfect. I thought having double speed would be better. How wrong I was.
Does anyone think it's just a router that has rubbish wifi
Ethernet seems fine on the Xbox one. Download games around 70mb a sec
I can log in to the gui but can't find any reboot facility.
Edit, found it eventually!
Thanks in advance.
Details on the configuration can be found here: http://www.discussisp.com/forum/viewtopic.php?f=4&t=14
A shame Daisy are doing this to SSE as it was a cracking price. I should've moved earlier.
Here is the manual for the Technicolor TG589VAC router. Thanks to "Kwick1" on Oveclockers.
You need to gather lots of evidence, plenty of speed tests at various points during the day, screenshot and show date/times. Run through their 'BT' tests but ensure you tell them that they are not conclusive as it's not outside of the BT network. They had no problems letting me leave penalty free. Also good to remain firm but polite - courtesy goes a long way.
I've since moved to Virgin Media (due to BT's price hike) and now pay a little over £20 per month for 100Mbps broadband, Basic TV, Telephone and Line Rental. Very pleased indeed.
I end up using my 4g data more than wifi because of unusable it is