Easier said than done if your internet is down, which lets face it, is exactly when you would need to contact them....its actually the opposite of "simples".

Cheap for a reason, customer support is dreadful if you have any issues. Avoid IMO.

Plusnet were great when I was with them. Left for BT and had some problems with them taking too much for my last bill, took a bit of work but it's all sorted now... That aside no other issues and reliable Internet

Plusnet were great when I was with them. Left for BT and had some problems with them taking too much for my last bill, took a bit of work but it's all sorted now... That aside no other issues and reliable Internet

Nice deal. Looking to switch from last year's great Sky deal of phone/broadband for 50p/month - so far this is the best deal.

Plusnet's line rental saver makes it a little cheaper: £185.88 - £110 - £50 = £25.88 for a year. Equivalent to £2.16/month.

I'm looking for a new deal after last years sky deal too, this is the best I've seen so far. Will you definitely get the £50 cashback as well as quidco?

Also £6.99 P&P charge.

Seems to be the case based on the reviews on their quidco page

Do you need to bother with a new router or can I reconfigure one I've already got? Getting sick of collecting them.

Hot.. But I only signed upto Sky broadband last week with £100 m&s voucher and £65 TCB.. About £3.60 month

Cheap for a reason, customer support is dreadful if you have any issues. Avoid IMO.

thanks. Now added to the deal.

Took this out a few days ago. Cheapest deal I could find at the time. Fingers crossed now all cash back pays out ok

Do not go with this company we were without wifi daily had no help from customer service had to pay £87 to leave even though they were not providing a service it was a nightmare

I was with plusnet not happy with their service as after 6 months the connection and speed was unusable. Went to virgin optical all happy. At the end of 12month contract because I wanted all services disconnected rather than switched to another provider they charged £30.00 ****

Has anyone got both £110 from quidco & £50 from plusnet ?!

I have been with Plusnet for about 8 years now. No problems at all. Customer Service has always been superb for me.

been with plusnet over a year had one problem with continuous dropouts over 2 days fixed by replacing my old talktalk router a D-link DSL 3780 that I had been using with a new TP-Link TD-8970, been rock solid every since, customer services/technical were excellent

I had no internet for almost 3 months over christmas, no apology no refund not even a phone call. Best customer service my a*se. [40 minute wait on hold for the award winning 'support', everytime.]

Its free because its sh*te. [Went from 10.5 + 888 down to 5.5-8.3 + 444]

Beware of Plusnet's traffic shaping

be aware there 14 days cancellation policy starts from the day you make your order and they won't activate your connection before 14 days .. they have worse customer service than talk talk. don't get fooled by their ads.

I would think not - normally you only get the Quidco cashback when not in conjunction with any other offer! So you may end up claiming the £50 cashback from Plusnet then find that Quidco won't pay out the £110 so you would be worse off than if it was just a straight forward Quidco cashback discount!

There is a £25 broadband activation charge unless you also take one of their phone packages.

​No problems here either. Been with plusnet for years. Now on plusnet fiber.

Been with plusnet for a few years now. Not 1 complaint. After first 12 months were up I rung them saying I was going to leave etc and they offered me £4.50 a month unlimited broadband on an 18 month contract. Going to ring them today as that 18 month contract is ending next month. Hope for something similar or a good deal on fibre.

I've been with plusnet for around 12 years and find them spot on price and service wise .
over the years I've had niggles due to the antiquated copper lines out in the sticks but support was very good ..... now on 78mb fibre ☺

That charge is clearly stated in the teams and conditions when you signed up. You did read the terms and conditions didn’t you :stuck_out_tongue:

I have just changed over from Talktalk to Plusnet after 20 years and it is the best thing i have achieved with broadband.Plusnet service is superb and no more disconnections i had every night with Talktalk.Hot.

trying to leave an 18m contract with plusnet overpriced

Avoid plus net. They manage to add so much fees to your bill !!

They charge for Internet calls!!

With plusnet.
Cold.
Contract ends, I'm gone.

Looks like a 1:1 ratio of rate v hate. People looking at this as a potential purchase should realise they're gonna come down on one side or the other.
As a 50/50 chance, I'd avoid the risk.
Plusnet suck, don't take us naysayers word for it -check their forums and see for yourself.

Slow Internet and plus line rental. I get fast Internet with no line rental. So works out much better for same price. Only good if you need landline as well. I got sick on unsolicited calls on landline many years ago and was best decision to get rid of it. BT open reach and corrupt Ofcom increase line rental every year for slow victorian pots copper wire connection which they milk very hard even now. You can never get fast Internet on 100 year old copper wires. Speed degrades very fast from the exchange but the milk cart makes everyone believe this is the fastest Internet in 21 century Britain.

worst broadband I have ever used, constant slow down and drop outs. Sky is free at the minute with £100 m&s voucher plus £60 cashback

I've been with them for 2 years. Getting it all set up with customer services was a painful experience but to be fair the connection has been fine since. Guess it's a decent service as long as you don't need to speak to CS.

Traffic Shaping and restriction nightmares with them, you ring up and they lift it but after a few months you have to request they lift it again. They were a friendly bunch but just lately they have become very BT ish and unhelpful. So much for customer loyalty, would change next time but all Broadband Suppliers seem to have issues when things don't go to right.

The traffic shaping is ridiculous at certain times of the day. Let for sky and haven't looked back

Plusnet were good, we've been with them for about 5 years BUT in the past 6 months both their line speeds and customer service have become poorer. Despite them stating that cashback would be received within a specified period it took Plusnet 5 months to pay us our cashback and when we referred them to their T&C they stated that cashback was not covered. We will be leaving them at the end of our existing contract. Not sure if other companies are any better but Plusnet are certainly not as good as they used to be

Can you pay extra on this to have fibre?

I reconfigured a BT home hub in less time than it would have taken to install the PlusNet router

No see here

I am just finishing contract with SKY, worst BB ever had (I had BT,O2,Plusnet) time to back to Plusnet - of course for 12 months then switch again :smiley:
btw,what do you think about EE?

great deal. I just moved from plusnet to sky for a similar deal as

I'm with Plusnet, I have fibre. It's mostly good, but I agree with others on here, the speeds tend to slow down. Service goes down late at night for maintenance often. No issues with the billing though. If you can get a better deal somewhere else, go with them I say. I was with Sky, they were great, they didn't have fibre at the time so I left

Can you get bt sport for £5 with plusnet?

Yes if you get a TV package from them. If not it's 9.99.

Terrible company and service. Had a nightmare with them and it was easier escaping from Alcatraz than leaving them.

Tbf the Plusnet router is a BT home hub with a different coat of paint.

What do you mean internet calls? are these viber, watsup ???

Yes, I signed up for a Plusnet deal last year with a £75 Amazon voucher from Plusnet and £80 from Quidco and both came through, without having to chase them.

I'm on the MSE offer and got £75 Cheque from plus net though I agree at peak times it can slow down pretty bad. I got £35 tcb at the time too even though it said other offers may be declined.

Worked out at £6.40/mo so this is hot!

Been with them 7 years - not a problem. Recently upgraded to the ADSL option and it's reliable and quick enough for a family of 5 using all the mod cons in a rural area.

Don't expect anybody to pick up the phone. I emailed the CEO.

Sorry, their customer services are getting worse, line take 30 to 60mins to get through and no queuing system or call back. I won't touch until they improve.

Been with plusnet for four years and more than happy

17mb mostly good and customer service are spot on for me personally when I call them

It works unlike 100mb virgin which was awful

Easier said than done if your internet is down, which lets face it, is exactly when you would need to contact them....its actually the opposite of "simples".

Yes and when I questioned it. They couldn't explain it.

Phone data, free wifi hotspots, library.......

The worst broadband I've ever had. Says UP TO 17 mbps, the maximum I got lucky with, was 9mbps. On average it was 5mbps. Plus I'm pretty certain Plusnet turn the speed down when you try watching a long video or a movie although they claim they never do in their full of lies adverts on TV. In my experience Plusnet is rubbish. I was with them for 3 years only because I had got a okayish deal every year and didn't know any better plus money was a bit tight then. Soon as I could afford to spend a little extra I joined Virgin Media 50 mbps, which is what I get when doing a speed test and is much much better (Hopefully it stays like that). Anyway, my advice, AVOID or you will be disappointed. If you do join and don't experience any problems then you're one of the lucky ones. Oh yeh, if your a existing customer and been with Plusnet for more than one year and still have the original router, you're buggered if it fails because the router only has a one year warranty/guarantee, therefore you'll have to splash out around £40 squids plus postage which is another £5 I think. Please read some of the reviews online before buying.

Terrible service in the last year after five years sterling performance. Typically thirty to forty-five minutes on hold for any kind of help which you immediately regret. Any faults on their end inevitably end with a pitch to rectify the problem (ie: send a working router or modem) if you resub for another 18 months

just be careful if you are moving to virgin media after this deal ends, as i did. They charged me to turn off my broadband at the box, £30 + in the end I think I had to pay near £50. they said if I had took my brodband with say bt,talk talk etc they would have took over the line so i wouldnt have to pay but because it was virgin media I would have to pay. now Im with virgin media I would never go back to slow internet, I pay £23 thats a £5 more than what i was paying & it mines we all can watch movies in HD at the same time with out any freezing or problems, we couldn't do this before, I would say its at lase 10 times faster

Thanks OP

Still useless, most times there are at least 50+ in the queue so you'll be waiting an hour if not more in the live chat queue.

Absolutely dreadful company. Their customer service is pitiful. And as mentioned above, their traffic shaping makes downloading impossible

cold
ADSL

get what you pay for

Use a VPN.

Who would you say has better customer service?
Sky are in India. Virgin media are absolutely useless when anything beyond a router change goes wrong.

I'm genuinely interested to know.

You are right, they are all pretty hopeless. However my experience with Plusnet was by far the worst (with Virgin now).

I had next to no internet service for eight out of the twelve months I was unlucky enough to be with Plusnet.
When I tried to leave around six months in, they tried to charge me for the remaining months - in spite of my internet barely working.

I have been fortunate so far with Virgin, 200mbs and very few problems - but support -when you need it, could definitely improve.

In the subheading of this post, OP said 'Quidco cashback expires in 2 days'. I just check Quidco site, it says this £110 Plusnet cashback offer expires on 31/05.

I've not had a problem with BT customer service wise, but I'm being forced to leave as they are so expensive when you are outside your initial contract- no good deals for existing customers.

I agree, getting another year is way too expensive, they only offered me a few quid off when I tried to haggle

I have never had any issues. Excellent service & would highly recommend.

Got the deal for my mum. Last time she was with Plusnet there were problems, mainly due to Openreach, but they gave her £100 compensation after referring to Ofcom. Problem is I find all providers are **** when problems happen so I go with the cheapest. Also, if you do have problems with a provider don't accept them or argue with them about it, just follow procedure and refer it to Ofcom ( or relevant arbiter).

Crapnet are the worst isp since when talktalk first started

there are so many problems thats why they have call waits for over an hour

when my contract is up im going back to sky

What do you guys expect for sub £10 a month?
Got this deal last year - thanks sanky2110 for reposting this deal to newbies.
Only problem that I had were a few teething problems with connection at the start. Also sometimes it fails to connect when I switch phone on or laptop but that's easily resolved by going to settings and looking for Plusnet.
So all in all happy to be paying sub £10 with the cashback from Quidco and the £50 cheque from Plusnet.

In days gone by a member of Plusnet staff would have been in this thread answering questions, its telling there are none now..

absolutely agree... plusnet's a pain really, switch back to sky three days ago, no more daily drop out, speed's about 2mb faster and no more slow down during the peak hour

Not true, Quidco is now only £80 today 23/05. Deal expired.

Topcashback are now offering £111.20 cashback but when you click through, the £50 Plusnet cashback offer is not there. It is still there if you go via Quidco which would total £130 cashback and therefore beat Topcashback's offer.

Not very nice evening...

Quidco Activity Update today

Your purchase on 21 May 16 for £9.99 and for £110.00 cashback at Plusnet has been declined.

Mine too, but apparently that often happens and they do eventually pay out if you submit a cashback claim with Quidco.

Mine too, debating whether to cancel or not now.

damm, so do I

I have a week to cancel, waiting for any fair offer. Plusnet are a cheaters.

Mine too. I have cancelled the contract. I will wait for another one.

Did you incur any charges for cancelling?