No,I work against them :wink:

you were warned...

Received mine...returned it after 2 days, still waiting for my money. I will never order from Vodafone again, after an hour of transferring me to few different departments they don't know if I'm actually due any money from them! Waste of time, you're lucky if you get your order, but it gets even worse when you have to deal with CS.

Anyone got the phone

Never again....finally got my order, after around 15 phone calls, countless web chats, promises of call backs etc etc.

Online team were sure my item had been despatched to store, ordered 09/05. 12/05 no notifications, go to store, nada.

Spend the weekend trying to chase it all up....I cannot get through to my local store via phone, neither can the online team...was not going to go to store on another fools errand.

Somehow miraculously today through a webchat a guy gave me the actual DPD reference for my order after questioning the warehouse (something I have not been given before (just an internal despatch reference), mysteriously I found from the tracking with that the store had actually received the goods the day before I went to be told it had not arrived (11/05).

Armed with this I go into store this evening and nearly an hour later come away with the phone. Transpires my WEB order number had wrongly been allotted with another, and they did not even know on the system what to do about it to push it through...I had paid for the goods but they could not give me the phone until they sorted it, so there was the phone in front of me, the holy grail of 8 days of grief still not in my clutches....eventually they managed to work something out on the system. From overheard conversations they would have not let me have it if payment had not been taken, it would have spared them any hassle they clearly were frustrated to have to try and deal with. :smirk:

Anyway, despite all this...never again, rude staff in store with any complaints, useless online team, useless customer services team and I am intending a follow up with Vodafone head office in Newbury.....I have had some pretty bad customer experiences but this tops it all, and to be honest with it being for a gift and the anxiety it has caused me it has not been worth it, personally I have been a mental wreck with it all.

I am going to try 0333 304 4764 tomorrow that is meant to put you straight through to customer relations between 9-5, and also log complaints on social media, regardless of getting this phone I am feeling vindictive about the way I have been treated as a customer both instore, online and over the telephone, and I am not going to leave this experience and how it has made me feel ill rest until my voice is heard by someone at Vodafone that at the very least pretends to care, even better if it is with any sincerity. I have never known such a company have so much disdain for their customers, with no apologies. Or for that matter a company that get their backs up as soon as any criticism is drawn to shoddy service....guess they are used to adopting a defensive manner they are dealing with bucketloads of complaints daily.

cicobuff " why do you never answer your phone in store, I tried countless times as did the online orders team to track the order to no avail".
Store Advisor "why did you not just come into store and purchase in store"
cicobuff "errrr because stocks of this particular model are not available in the store"
Store Advisor "why did you not just order for home delivery"
cicobuff "Because it was a birthday gift for the item that has now past the date and I did not want my wife as the recipient knowing"

So critisise a bad aspect of the store and you get the third degree back about your purchase habits...with no apology for the inconvenience, no apology for not being able to contact the store, no apology for the fact you had already been in to the store once already and had to deal with an equally bolshie sales advisor. No real thought about the fact I have to travel to my store...granted it is not far a journey fortunately to my local but that is besides the point.....would love to see how they get on if the boot was on the other foot.

To top it all off I have just had to cancel an Amazon order mid delivery as I was pretty sure I would not be getting this phone as an intended Birthday gift.

Anyway, thanks OP for the heads up on this, it was a great deal and pleased to get the order...I would never order from Vodafone ever again though despite a tempting cost, the grief far outways the benefits.

I asked my order to be cancelled no less than 5 times and still nothing. This is why I've given up talking to Vodafone and getting a refund through my credit card company.

Just managed to speak to someone at Vodafone. Order still being processed and has not left the warehouse. Web chat completely useless being bounced around the Indian sub continent being told a pack of lies. Asked to cancel the order and at last someone helpful has cancelled and refunded for me. Never again will I order or use Vodafone

Another web chat to try and establish where my order is. Eventually connected to a supervisor "Rahul" who cut me off as I refused to take "please wait for the delivery" for an answer. This company is a joke. Looks as if it's going to be a struggle to get a refund

What a load of guff. My work experience shows these are people who do not know what they're talking about or simply don't care. If a customer of mine has a problem I take personal responsibility until it's resolved. I was going to give benefit of doubt and give them another couple of days but after your latest update my cancellation letter will be sent tomorrow. Thanks for the update

Just phoned them again, was told I was given incorrect information from their webchat team and that they would be investigating blah blah.....and that it takes up to 7 working days for the order to be in the store so it should be next week, and that if no order in 2 weeks they cancel it.

I have no faith, frustrating Indian call centres and false promises.

Also ordered Monday and still not arrived. Order status still at stage 2. Webchat yesterday and was told not to worry it would be here today. Webchat just now and told "maybe it will be here tomorrow or Monday" Asked if it was with courier and they said it was with Royal Mail. Vodaphone ended Webchat when I queried this as they previously said it was with DPD. Cancellation letter will be sent tomorrow. I can accept a delay as long as I know what the delay is and when it will be resolved. Pleased for anyone who got there phone.

Sounds like a similar experience I had the last time I tried to use them. I hope you manage to get it sorted out eventually. The CS agents don't seem to know their **** from their face

Credit card company has sent me a form to fill in to get my money back. Vodafone has the worst customer service. Ever.

Yes I did yesterday, take a look a few posts back (#78)...it really is madness, really frustrated with it all.

They couldn't use my WEB reference number when I went to the store - they identified me through name/card. I don't think their online ordering system is linked to the store system properly. It's weird you've had a dispatch confirmation but heard nothing since though. Have you spoken to someone in the shop to check if it's been delivered?

Ordered Monday and still urgently need it for a gift and no email received yet despite customer services telling me it has been despatched.

I ordered this on Tuesday, received an email on Thursday saying my order had been delivered to store and picked it up hassle free (although they did seem confused how I'd ordered it without a topup and no account on their system). A very different experience from the vanishing act the voda LG G2 performed a year ago. I hope everyone else manages to pick theirs up.

I have now started proceedings to get my money back from Vodafone with the help of my Credit Card company.

omg, its like you are living my life!!
Almost identical experience. They even had the cheek to send me another email to tell me the phone is still at the store waiting collection & if i dont pick it up it will be sent back. Store didnt have a clue.
I can honestly say I have never dealt with such a mickey mouse company in all my life.

Really had the run around with this. Went on live chat early afternoon, guy checked the WEB order number and told me it had been despatched to store and gave me the courier tracking reference (they use DPD or their own internal courier...in my case it looked like internal), and told me to go to store to collect my order.

Tried calling the store to check, they conveniently do not answer their phone and have a recorded message.

Went to store, had the most horrendous of girls tell me it was not in store, not sympathetic at all to my plight of run around...did not want to know about the courier ID only that "the computer says no" not bothered that money has already been taken for the goods and told me to contact customer services for either a replacement or refund.

Called Customer services, explained, gave details of my order, was promised a call back in "10 minutes"...no call back, get onto web chat again....and promised that order has definitely been despatched (although upon asking twice he seemed to avoid the question asked of exactly WHEN it was despatched) and made a note that it is a gift and 'hopefully' I should get store notification tomorrow for collection....it can take 24 to 48 hours from despatch.

I have little faith in Vodafone, horrendous company, both in store and online.

i asked john lewis to price match, they said no, as having spoken to vodafone its not sim free/ unlocked
:disappointed:

Ordered mine for home delivery Monday. Online tracking stuck at stage two. Had online chat today and was assured it would arrive tomorrow. Not holding my breath though. Wish id thought of asking John Lewis to price match

Wonder when I will receive an email for store collection :neutral_face: Really hoping this comes through, I anxiously need it for a gift.

Yes its on 2 and got an email

Mine is stuck at number 2, but yes 3 & 4 are really related to home delivery although collection from store would still require delivery as stores do not have them in stock, so unsure...it could be that delivery to store would flag those 3 and 4 stages still apply to instore delivery.

This is the 3rd day after order and it does say delivery to store in 2-4 days but who knows, Vodafone's system is both vague and the website itself has been problematic over the past day, either down or not functioning correctly.

*EDIT* just fully read what amorset has said, so amorset yours is still on number 2 but you had an email stating it was ready for store collection?

Mine is also a gift, and I opted for store collection, ordered on Monday around Midday....no email as yet and tracking on number 2.

Checked it there and its at 2 aswell. But are 3 & 4 related to home delivery ?

I'm having a nightmare with them. Can you do me a favour amorset? Can you check you online tracking and see if your order progressed all through the 4 stages. Both mine are stuck at No. 2

I must have been lucky then as Ive just picked it up from store. Its a gift so cant open it but box looks intact.

​Just unlocked mine that I ordered Monday night and received Thursday. its fleabay item 221529594718. All working fine.....so far

I tried it, they said to come after 30 days and they will charge £20 for code. You were just lucky if you managed to get it for free...

Just ask Vodafone to give you unlock code when you go to collect from store

I understand you like the G3 but you can't seriously tell me you prefer it to the S7??? :confused:

That's quite a statement...

Factory reset, update to Android 6, reset and the LG G3 rocks!!!
Hell of a lot of phone for the money.

Not sure it would now work as only gold left in stock but a couple of weeks ago when they had the black version in stock I managed to get John Lewis online to price match and have since received my phone and had the price difference refunded to me as promised.

​I know what you mean, I've recently moved to an s6 edge and whilst I love it, there are certain features from the G3 that I miss like double tap wake up screen, rear buttons and extras like my planner in the swipe down menu.

Stating out of stock in black now, although who knows if Vodafone have any clue about their stock.

At least my order has got to the second stage....promising...I hope!

Had my LG G3 for almost 20 months and simply the best phone ever - amazing Quad HD quality and a beautiful 5.5" size screen with a brilliant camera- just works perfect.

Im considering to purchase this deal as a spare!

keep the software that came with the phone. do not upgrade - lollipop and marshamallow are both very laggy.
Latest software releases are optimized to run with the latest handsets with faster processing chips and more memory - my friend upgraded his LG G3 to marshmallow and has had numerous problems with batter drain, slow loading of apps and its very very sluggish - so do not upgrade

an LG advisor told me the following

LG G3 = best with kitkat
LG G4 = best with lollipop
LG G5 = best with Marshmallow

Good luck for anyone buying if you need to contact Vodafone customer services.

Worst company I've dealt with in years. £150 out of pocket & so far little sign that they wish to give it back or send me a phone.

Anyone remember the LG G2 for £150 vodafone was doing a few years ago? For those who do, you'll never buy from Vodafone again. They are absolutely abysmal in their stock control. Don't be surprised if it takes you months to get hold of this after ordering.

There's much worse out there :smile:

isn't the quad core CPU in this out dated

'Keep existing' selection no longer works. Loads a blank page. Must've pulled it.

I just bought the Moto E... G3 was out of stock. I would have bought G3....

Funny how u get all antsy, wonder why? I never mentioned all Chinese phones were tat and that includes the Xiaomi Redmi Note 3. Be interesting seeing in China in their mobile phone provider stores if all phones are unlocked.

Just so you know for future reference, once you have notified a retailer you want to cancel they have to issue a full refund within 14 days, if your returning an item then its 14 days from when they receive the goods back. Its all part of the Consumer Rights Act that came into force in October of last year.

Just bought the 32GB/3GB RAM model from Amazon. £155, but locked to Vodafone. Thankfully the unlock codes are cheap on fleaBay

After reading the bad experiences I'm surprised to get an email that my g3 is in the store waiting for me. Only ordered yesterday !

Ordered thx OP...after voting it cold! You have since amended the price. Much better deal than most the cheap chinese tat.

This is for a birthday present, anyone know the best way/price to go about unlocking it (I presume it is locked to Vodafone) I need it on EE (Virgin). Would I need a Vodafone Sim inserted for unlocking as well? Any help appreciated, thanks.

If you order using your mobile device the option of 'keep existing sim' is still there. Ordered to store. Hot deal. Can anyone recommend any unlock companies for this? Noticed there are quite a number on eBay.

Cicobuff - My order was exactly the same as yours - LG G3 Gold
a)i think it went out of stock a few hours after odering
b) online tracking didn't progress past stage 1 - "We've received your order.
Checking your details and processing your order."

I got stuck during the checkout process, twice! So I came back to read your comments, I'm so glad that I did, I had similar experience with T-Mobile 2 years ago so I know how bad things can be, so I will give this a pass then.

Thanks for your reply. So your order was for this particular phone? When you placed the order and it was showing in stock did it go out of stock quickly again? What was your online tracking showing?

I have my concerns to want to resolve this quickly if there is a delay due to this being ordered as a birthday present for 21/05. I ordered yesterday of which the website reliably (or unreliably) informs that it is delivered to store in 2-4 days.

My tracking shows the following...did you check tracking at all when you placed your order and even get this far with your order?

Reading all the problems that were going on at the time there was no guarantee of getting my money back that same year OR at all !! If you buy something then you should get it as advertised instead of being told lies and misinformation. I stuck to my guns but i wouldnt recommended it due to not being able to use your product for two months ! In the end it was a good outcome but seriously would try to use the store option as online you will not have anyone who will bother helping you. Heat for the deal btw!

Plenty of comments saying Vodafone are bad, which I have no qualms in believing, although nobody is actually stating why?! Cancelled orders? Sitting on orders after taking money and slow to despatch?

Got this phone a month ago from the deal on mobilephonesdirect.co.uk, tied into 24 month deal, but old phone broke, so this was good option with sim deal too, phone is very good, better than I thought, but it is best to upgrade it to Marshmallow, this can only be done through their LG suite software via the PC, recommended.

Of course they will tell you that because they want to charge £20 for the same...Rooting will void the warranty, all other types of unlocking (exept by code based on device IMEI) will void it as well. I know it from my experience with other providers like o2, EE etc. Try to avoid any unnecessary contacts with Voda CS staff especially over phone or chat- they are useless and unprofessional- IT IS A JOKE- NOT SERVICE.IMHO

I personally cannot see how it could invalidate the warranty either through Vodafone or direct with LG as you are not unlocking the bootloader to root, simply unlocking the Sim region lock.

I did unlock on ebay: item 21394226281, but you can find cheaper sellers probably, you will need non-vodafone sim to put unlocking code . Unlocking by putting codes does NOT void Warranty ( Vodafone's or Manufacturer's)
After unlocking you can use any GSM SIM with your phone, Vodafone logo start screen will be present though every time you switch on/off

I've been trying to cancel for 2 weeks. Told something different every time I contact them. I'm not sure if they're being deliberately deceitful or if it's down to their call centre being located overseas.

Vodafone really are bad - I had a nightmare experience with the G2 deal Xmas 2014 and won't go back not even for this deal. Heat added for the price OP.

You should have just sent it straight back for a refund, by law you have 14 days from delivery to cancel/return it. They now have a voluntary returns/cancellation period of 30 days from delivery.

If you buy online always return via online its much easier, that applies to any company.


I would cancel your order if you haven't already

Is there a good extended battery available of the G3?

Sorry to hear you had a bad experience, and will be mindful of customer services. I ordered this one for delivery to store for collection so will check it there and then...although I thought you were initially referring to this phone and this particular deal

Long story but ordered a handset lg g2 couple of years ago from voda site and received a phone after about a couple of weeks without any email notifications at all. Phone was a clear refurb in unbranded plain box. After visiting all stores who showed no interest and claimed no stock left , I was left to speak from one cs rep on the phone to another for approx two months with all the lame excuses in the world. No reasonable excuses or resolutions were offered and just as I was about to give up , I got a call from a manager who has offered an alternative handset for my trouble and even admitted he had a line of people to callback (no surprise ! Just check the previous lg g2 deal on hukd) . while everyone was being offered Sony z2 or and few htcs as replacements as the lg g2 had gone out of stock I was offered a still flagship Samsung s5 at the time which I took (cos it was retailing for £280 at Vodafone at the time). After this Vodafone expected me to return my product lg g2 at the time I felt the number of calls and expense and time I took and number of lies I was told that it was still not good enough so I simply kept that too. Still cannot forget the fiasco though especially being the beginning of a sale you would expect an organisation like Vodafone to get it right, I thought EE was bad in the beginning but still think this is the worst case ever. Just don't think I could put myself through this again unless it was maybe available in front of me in a store and the staff were not lying ,rude dirtbags !

Everyone beware not knocking this deal but you will go through pain and back. In the end got a free Samsung s5 out of it however it was still a lingering experience. Good luck receiving an answer from vodafone Customer service and b prepared to wait a few months. Think i spoke to a vodafone rep in Every continent without success and the british cs reps were the worst

Vodafone customer service = joke . After short chat to sale team representative I managed to get one in basket for £149 (without £10 top up) but not had my card details to pay for it, when I came back on chat again few hours later to do it again, been told it's not possible and they need to charge me £10...waste of time

Im looking to buy this. The sim only option on refresh is not working so have to buy a bundle it seems. The cheapest bundle at £10 is not great. Its £170 on amazon and then get a decent sim only deal. What to do...

No they won't, unlocking for PYG handsets is possible after 30 days of use plus they charge £20 for that.

No i cancelled my order - had such a horrible experience dealing with them, i'd rather not have it.

Good luck with your order people- i ordered mine two weeks ago, and it has been such a pain in the backside trying to find out what the delay is - finally managed to speak to someone useful who said that its out of stock.

Thank you for that. It did work the way you suggested.

Yes

Mine arrived split on the top right had side, within 10 minutes of the courier dropping off I was calling the indian call center, I've been promised a courier swap out, a returns bag, and a courier collection over multiple days with different Indian members of staff over a couple of weeks, Nothing has been actioned I still have a phone I can't use and no refund has been made to my account, two days ago I sent an email to the CEO of Vodaphone, but no reply. This is the worst company I've ever used, what else can I do?

got an s7 after breaking my LG g3 and really miss my g3 lol

OP. Most of your deals are PAYG phones from O2 or Vodafone.
Do u work for them??