I use iD.

The good
- The deal I've got is fantastic and can't be beaten. The price is very, very low for what you get.
- The signal is really good (although I'm in London).
- The data monitoring app is really clean, easy to use and tracks your usage really well.
- Number porting was absolutely painless.
- Download / upload speed is great. It's faster than my 50 mbps BT broadband.
- It's a monthly rolling contract. You're not locked in!

The Bad
- Unfortunately their data limit notifications won't update so if you bought a "double data" deal you will get notifications telling you you've half of your allowance even though you've only used a quarter. However if you go onto the app you will see exactly how much data you have left. The app is very accurate and you'll learn to ignore the incorrect notifications so this is not a major problem.
- No tethering, but again this is such a minor issue for me.

I have not had any reason to talk to customer services, so although they might be terrible the initial service is good enough that I can happily avoid talking to anyone. A few people have said "Just wait till you have a problem with them, then you're in trouble!". That might very well be the case, but honestly I can't anticipate anything going wrong and, if it does, it's a monthly contract which I can cancel at a moments notice. The cost of the contract is so small that even if they charge me an extra month I'm almost certainly saving money in the long run anyway!

HotUKdeals is about saving money and getting bargains. The bottom line is that this tariff is a bargain and I can't recommend it more!

I think if you actually get close to 5000 texts a month, you may have a problem!

Needs pointing out just how bad their customer services are.
Ee seem to have listened and are starting to bring theirs back to UK.
I'd pay slightly more for UK based competent support....

The company is actually 'ID Mobile Ltd' which is under the ultimatly holding company of Dixons Carphone PLC, it is not 'ID Communications Ltd' which is owned by 3 (Hutchison 3G UK Ltd)Hutchinson.

its fine still though did go to holiday in North Deven hopeing to use my phone and was very little signal around there unless in Ilfracombe was shocked how poor signal is there.

^ turns out, it refuses to post what I actually wrote
¯\_(ツ)_/¯

For some reason the mobile app truncated my last paragraph.

I'd written that I find it strange that Three weren't happy with me having an unlimited data plan (for £12.90 p.m.), whilst by their own records I used <4Gb data per month, but they are now happy with me paying them £0.90 less per month for a package that still fits my usage?

I should add, I called Three a day too late to change my plan (apparently you have to give them 24hrs notice...), so I'm on the AYCE data + 200 mins package for one month at £20. I'll be automatically switched to the 4Gb + unlimited mins plan in a few weeks. TBH it worked well while I was on holiday and purposefully rinsed the data plan.

I still find it strange that they weren't happy with me having an unlimited data plan - while by their own records only using <4Gb data and <200 mins p.m. for £12.90 - but are happy for me to now pay them £0.90 less per month for a contract that still fits my usage. Fine, let me give you less money?

I decided to go with that deal. The alternative was £17 for 200 mins and 12 Gb of data. They didn't budge on an 8Gb deal for me. I decided I was better off paying £12 p.m. and occasionally using the £5 data top up (another 4Gb). I've only gone over 4Gb twice in the last 12 months, so it should work nicely for me, plus I now get unlimited calls.

How are you finding it three weeks on? I was on the same deal with three which has now ended. The best they can offer is 4gb unlimited calls and texts for £12. Not sure 4gb is enough for me though

From other comments it seems the only choice is to port away to another provider (e.g. onto a free GIffGaff PAYG SIM to avoid another contract) and then back again to ID Mobile on the new deal.

I want this deal but I currently have the 1 month rolling plan with id milobile, 250 mins, 5000 texts & 250mb. Can anyone tell me how to change from that to this one without having to re-sign up again please? Ive been through the my account section but it doesn't state this.

tried to pay for this but the card transaction keeps failing with the correct details (visa debit). Has anyone else encountered this?

Bad start. Can't make secure payment online.

for just £1.50 more, go for this instead -

- no contract (as PAYG)
- fast 4G
- 7GB
- Tether included
- unlimted texts
- 500mins

http://www.hotukdeals.com/deals/500-mins-unlimited-texts-7gb-data-ee-plus-a-3-months-subscription-mtv-tracks-app-2448875

Got a better deal with 3. plus they don't charge you £90 for going over your data limit without telling you. :wink:

How long ago was this? The Indian call centre aren't budging with me and are only offering 4Gb and unlimited calls/texts for £12. They say any 8Gb offer must have been months ago. I've asked for my PAC...

Just had this from them to handy the month I go away and will be using my phone most next week
https:[email protected]/26699684890/in/datetaken-public/

stay away got charged 80 instead of the promised £7 as was using my data even when I had wifi on

had this for a few months now, extremely pleased with the service. Really good, clean app displaying your remaining allowances, services, addons etc and the signal is amazing. No 2g network means only 3g/4g unlike O2 (where I couldn't even get 2g in a lot of places) I have yet to find myself without signal on Id/3

​whats the point in three existing

Cracked me up the new CEO is an ex Three employee lol now of course EE is going to be amazing. Must've got fed up with Three. Three have no loyalty and their customer service is shocking and very rude! They'll argue with you on the phone for hours if you don't stand your ground with them! But what you expect their network is done on the cheap! If you have a look in to their history.

You are partly correct, the registered company address is PO BOX 256, Southampton SO30 2PG - Not at the THREE UK Head office as you previously assumed. iD Communications is NOT iD Mobile as far as I know. They appear to only rent airtime from THREE UK as you pointed out, but most importantly Carphone Warehouse and the Dixons Group have a different financial structure, and the all important "business model", which has been widely criticised by many iD Mobile customers.
Many have been left out of pocket due to surreptitious and unauthorised punitive charges taken from their bank accounts. I was only one of many, so it pays to read the reviews on the consumer websites, such as s21, where my own experience was highlighted. HUKD also has a thread of feedback about iD Mobile, and it is recommended that potential customers read these comments.
These comments are not purely "customer care issues" but describe additional and punitive payments taken from Bank Accounts.
The iD Mobile Call Centre is actually in Cape Town, SA, (graduates need not apply). THREE UK has its Call Centre run by a team of highly regarded (in my view), professional staff, in INDIA. Just another small difference between the two different "business models" which I mentioned earlier.
Buyer Beware !

jamesconnor3, if ID have taken a Direct Debit payment in error there's no need to deal with their customer services. You can get an immediate refund from your bank through the Direct Debit Guarantee.

"In the event that an error is made in the payment of your Direct Debit*, either by the organisation or your bank or building society, you are entitled to a full and immediate refund from your bank of the amount paid.

Simply contact your bank or building society. They are responsible for refunding the money - even if the original error was made by the organisation collecting the payment."

https://www.directdebit.co.uk/DirectDebitExplained/Pages/Howtoclaim.aspx

Please tell me more? I'm about to move away from Vodafone after a number of problems trying to upgrade my wife's SIM only contract, using a 20% discount code and Quidco cash back, but their site won't currently allow this and has been broken for weeks. When you try and order the 4GB red bundle on the summary page this has turned into. 3GB deal without any warning!

If I can get her 5GB for £8.50pm that's even better!

Do I just need to ring up and complain? Already got my PAC and about to move...

Thanks

How can I access this deal? Calling vodafone retentions directly?

i was paying £13 for my three 200 & unlimited data but they stooped this the other week and wanted me to have just 4GB so have now left and am using this with my Lg G4.
My number just ported today.
Only bad thing about this is it might go down to just 3gb after the 12 months but they may be other deals to move over to then.

People who say "why would I need to contact customer service?"
Good for you, enjoy your bargain and I'm sure you won't be back to here to say you were wrong.
There's so many reasons why you might need to call them it's not even funny!

I took a SIMO plan with ID last year. They have 3 types of SIMO plans - Shockproof [capped] - Takeaway [roam like home] - GoTo [data rollover]. Im on a GoTo plan 1 month rollover. Just to let you know, that the only plan that has the Data Rollover 4G is the GoTo Plan and NO OTHER. So once the 6GB is gone its gone.
Otherwise I've had no problems at all with them.

Three on renewals offered me 8gb data, unlimited everything else for £13 a month. Have to go through to cancellation team after the retentions team

CONTINUED (MESSAGE TOO LONG FOR ONE POST)...

Original Message Follows:
I have STILL NOT been refunded my money!

I have been waiting for several weeks and nothing, this is a nightmare.

I would like my money back ASAP or I will be taking legal action.

When will the money be in my account???

From: [email protected]
Sent: 15 March 2016 15:20
To: (HIDDEN)
Subject: Case ID:12845660

Dear James

Thank you for contacting iD Mobile customer service.

We do apologise for the inconvenience and frustration that this has
caused you.

We are currently experiencing unexpected delays with our refund process,

which is why it is taking longer than our usual for this to be
resolved.

This issue has been escalated with our senior team as a matter of
urgency and the account has been flagged.

I can confirm that the account is disconnected and the £20.00 is in the
process of being refunded to you.

We are doing everything to resolve the issue as quickly as possible.

Please allow up to 14 working days for the monies to reflect in your
bank account.

For any further questions please feel free to call our Customer Services

Once again, we do apologise for the inconvenience and frustration that
this has caused you.

Yours faithfully

Bronwen Petersen
iD Mobile Customer Service


Original Message Follows:
Okay this is just turning into a big mess!

I have just noticed that ID mobile have taken yet another £10 from my
bank account today! even though I have no active services from ID mobile

anymore as it was cancelled!

I am contacting you now, to reinstate my direct debit so that I can have

my initial £10 refunded and also the additional £10 that has been
deducted today.

Please inform me as to when I will be receiving my refunds?

And can you also confirm that everything is cancelled? As there should
NOT have been any deductions by ID mobile from my account anymore due to

my cancellation notice given several days ago for which I received a
reply confirming that it is cancelled! and further due to the fact that
you just told me in your previous email that my direct debit is not
active! hence the transaction by ID mobile on my account on 15 Mar 2016
is UNAUTHORIZED and I DO NOT give permission for ID mobile to take any
money from my account in the future either.

From: [email protected]
Sent: 14 March 2016 19:49
To: (HIDDEN)
Subject: Case ID:12845660-Thank you for your interest in iD
(KMM96698733V84910L0KM)

Hi James

I had a look into your account and I can confirm your refund is
in process, as I can confirm the credit has been applied.

The refund will not be complete, due to no active direct debit
on your account.

Please contact us to reinstate your direct debit, as this is required
for the refund.

Kind Regards,

Craig Wildschut
iD Customer Services

Original Message Follows:
Hi,

I have still not received this refund and it is now 14th of March - can
you explain what is going on with this?

From: [email protected]
Sent: 15 February 2016 08:45
To: (HIDDEN)
Subject: Cancelling my contract - 12845660 - Thank you for contacting iD

Hi James

I would like to apologise for any inconvenience and frustration that
this has caused you.

I have taken a look at the account and can confirm that a 14 day return
has been completed and a refund for your £10.00 has been processed
successfully on the 09/02/2016, however please note that this can take
up to 14 days to reflect into your bank account.

I can assure you that your account is now disconnected and no further
monies will be deducted from your bank account.

Kind Regards,

Bronwen Petersen
iD Mobile Customer Services

Original Message Follows:
From: Mr James Brady [(HIDDEN)] Subject: Returns or
disconnections - Cancelling my contract Daytime contact number:
079XXXXXXXX 1st line of billing address: 11 XXXXXXX Road Postcode: XX
XXX Which iD Mobile number are you contacting us about? 07XXXXXXXXX
Which bank is your direct debit setup with? Barclays Hi, I recently took

out a sim only contract which I ended up cancelling after a few days
due
to the bad signal in my area. I cancelled this way in advance of the 14
days. For some reason I have still been deducted £10 from my bank
account on the 12 Feb 2016. £10 is what I was supposed to be charged for

a full months service if I had decided to keep it however like I
stated,
this was cancelled well within the 14 days and hence I am covered by the

distance selling regulations. Please inform me as to when I will be
refunded my £10 and this is unacceptable! I await your reply via email.
Regards.

ID Mobile are the worst company/customer service I've ever experienced in my life. I've copied my emails with the company to show an example here (Note: this is in addition to spending hours on the phone, waiting in long cues, getting nowhere with the customer service representatives).

I am now with another company (TalkMobile) and have had no problems so far.

Email communication with ID Mobile:

From: "[email protected] "
Date: Wed, Apr 20, 2016 at 7:19 AM -0700
Subject: Case iD: 12845660
To: "(HIDDEN)"

Hi James

Thank you for your response.

I've looked at the account in question and I can confirm your refund has
been processed on the 18 April 2016.

Please be advised the money will reflect in your bank account 7 working
days after the refund has been processed.

Please accept my apologies for any inconvenience caused.

Kind Regards,

Najibah Yaghya
iD Mobile Customer Services

Original Message Follows:

I have had a look and there is no money paid into my account??

On Tue, Apr 19, 2016 at 5:07 AM -0700, "[email protected] "
wrote:


Hi James

Thank you for your reply.

Please accept my sincere apology for journey you had with iD Mobile and
the
delay in receiving your refund.

I had a look into your account and I can confirm your refund and been
posted
and transferred back to you.

Please confirm with your bank to make sure the money has been
transferred
back into your account.

Apologies once again for any inconvenience this may have caused.

For any further questions please feel free to call our Customer Services

Kind Regards,

Craig Wildschut
iD Customer Services

Original Message Follows:
I have still not received any refund??

On Mon, Apr 18, 2016 at 5:09 AM -0700, "[email protected] "
wrote:

Hi James

Thank you for your mail.

Apologies for any inconvenience caused.

I have made an attempt to call you but there was no response.

I have checked your details and can confirm the refund has been approved

and posted to your a bank account.

I can understand the delay of receiving your refund is very frustrating.

I can assure you the refund should reflect shortly.

For any further questions please feel free to call our Customer Services

Kind Regards,

Suroor Solomon
iD Customer Services

Original Message Follows:
I've not received anything still?

On Fri, Apr 15, 2016 at 2:38 AM -0700, "[email protected] "
wrote:

Hi James

Thank you for your response.

I have checked your account and can advise the credit has been raised
and the refund is in process.

I can understand the delay of receiving your refund is very frustrating.

I can assure you the refund is in process.

I apologise for the inconvenience this has caused you.

Kind Regards,

Ameera Essack
iD Customer Services

Original Message Follows:
I have still not received this refund??
I am very close to taking legal action and writing a complaint to
offcom.

On Wed, Apr 13, 2016 at 2:30 AM -0700, "[email protected] "
wrote:


Hi James

Thank you for your mail.

Apologies for the delay in refunding your money.

I tried contacting you this morning but was not able to get hold of you
and I was not able to leave a voicemail.

I had escalated this for you and just waiting for the refund to be
raised in order for the money to be transferred back to you.

I have followed up with my manager. As soon as it is done, I will make
sure its put back into your account..

Kind Regards,

Ronald Jones
iD Customer Services

Original Message Follows:
When am I getting this refund??

On Wed, Apr 6, 2016 at 7:28 AM -0700, "[email protected] "
wrote:

Hi Mr Brady

Thank you for your reply.

Please accept my sincere apology for the delay in receiving your refund.

I know you are waiting some time for your refund, but I assure you, you
will
receive your refund.

In order to continue processing your refund, please reinstate your
direct debit
in order to receive the money into your bank.

Please inform us if we should reinstate your direct debit for you.

For any further questions please feel free to call our Customer Services

Kind Regards,

Craig Wildschut
iD Customer Services

Original Message Follows:
When will I get my refund??? How long??


On Tue, Apr 5, 2016 at 8:39 AM -0700, "[email protected] "
wrote:

Hi James

Thanks for dropping us a reply.

My sincerest apologies for the inconvenience caused.

I have resent this account to a manager to have the refund looked into
and get it to your bank account.

My apologies once again for the inconvenience caused.

Thank you for your time and patience.

Kind Regards,

Junaid Williams
iD Customer Service.
CONTINUED (MESSAGE TOO LONG FOR ONE POST)...

This is exactly the type of problems you can have and end up chasing people. Done it all before! I'll pay a little more, or get a little less rather than deal with poor CS. Bt, sky, orange /EE are on my naughty list. Bt and orange /EE have been sacked over billing problems and dreadful CS.

(nothing to do with this deal as such, but you might be interested to see what you get in France: sim only, unlimited minutes/sms/mms, unlimited calls to landlines to the rest of the EU, at least 10 gigs of data/month, tethering included, all for about €15 to €20/month on a 1 month contract. Sadly no sign of this kind of a deal in the UK yet)

>>>>>
Or it could rise from the ashes like a phoenix... flame on! ;-)

i signed up for this just over a month ago and can confirm the customer support is very bad. I have been on 3GB of data rather than the promised 6GB since i started. I contacted support via email twice and got fobbed off with promises that my account would be updated soon. I have since emailed 2 more times and have received no reply over the last 2 weeks. Still a cheap deal though if i ever get the 6GB promised.

Couldn't agree more, not everyone has perfect customer service departments and if everyone avoided something because of the CS then businesses like the Co-op, NEXT, BT, Sky etc would all fade away. On the flip side, CS varies from person to person unless it is strictly regulated. Otherwise, the product (the deal in this case) outweighs the CS for me.

I did and I had no problems with them, none of the issues people are saying they get. They were polite, sorted my problem, didn't make mistakes and didn't badger me when I wanted to leave (because they couldn't change my tariff). This was at the start when they had just started up btw.

I've had issues with Apple and Google customer service before but it wouldn't put me off their products.

Until you have to contact them.

great find thanks op! take some heat!

I use iD.

The good
- The deal I've got is fantastic and can't be beaten. The price is very, very low for what you get.
- The signal is really good (although I'm in London).
- The data monitoring app is really clean, easy to use and tracks your usage really well.
- Number porting was absolutely painless.
- Download / upload speed is great. It's faster than my 50 mbps BT broadband.
- It's a monthly rolling contract. You're not locked in!

The Bad
- Unfortunately their data limit notifications won't update so if you bought a "double data" deal you will get notifications telling you you've half of your allowance even though you've only used a quarter. However if you go onto the app you will see exactly how much data you have left. The app is very accurate and you'll learn to ignore the incorrect notifications so this is not a major problem.
- No tethering, but again this is such a minor issue for me.

I have not had any reason to talk to customer services, so although they might be terrible the initial service is good enough that I can happily avoid talking to anyone. A few people have said "Just wait till you have a problem with them, then you're in trouble!". That might very well be the case, but honestly I can't anticipate anything going wrong and, if it does, it's a monthly contract which I can cancel at a moments notice. The cost of the contract is so small that even if they charge me an extra month I'm almost certainly saving money in the long run anyway!

HotUKdeals is about saving money and getting bargains. The bottom line is that this tariff is a bargain and I can't recommend it more!

How can I switch my existing number to the deal above? HOT!

Good point!

It's no secret that if you go to their site you see a carphone warehouse logo at the top :smiley:

​Why do ask a silly question?

Good deal at the moment. I was signed up with ID mobile last year with a similar deal. Then they sneakily increased the tariff after a couple of months so I left them as they wouldn't offer me a lower tariff as they said it was for 'new customers only.' Hence I'm hesitant to go back to them.

Voted hot. Change the record about the customer service as well, this product is really good value for money, customer service isn't what you'd buy this for so shouldn't be the deciding factor.

I've been with them for about 6 months on the same deal as advertised and it had been flawless in the Coventry & Warwickshire area. I've only had to call once at the beginning to get the porn turned on and that went nicely.

I'm currently on pay monthly always have been. I'm thinking of going to sim only when my contract up. How does this work do you have to keep buying a new sim every month?

In terms of 4G Data speed - In one area of my city I get 45MB/s, at my house nr town centre I get 1.5MB/s!!

This is a great deal on paper but after dealing with orange/EE and how problematic it was dealing with them over mundane things. I really value CS and it would seem this is where these let themselves down. Unbelievable on paper though.

Also remember you can't do simple things like turning voicemail off. And signal is shocking

Also worth noting that iD don't let you tether, whereas 3 do. It's not important to everyone but was the deal breaker for me.

Why do you need customer service?

If he went for a pay monthly deal then he will need to wait 30 days before he can roam so pay as you go will be better for him.... They won't post internationally but he should be able to pick up a SIM card at the airport when he arrives.... Try WHSmiths at the airport I'm sure they sell SIM cards.... Make sure that his phone is unlocked though.

Just checked and there is no minimum time for a pay as you go sim to be activated before going abroad.... You just need to top up and buy a bundle before you go.... £20 for 300 mins 5000 text and 12gb data.... He will be able to get the sim from any three shop or most supermarkets sell them at the tills....

Thanks OP.
My son is visiting the UK and Europe next month for 3 weeks, from Australia. He says local wifi will be fine but I want him to get a UK SIM card so we can keep in touch, and so he can have mobile data without international roaming (which is murderously expensive). Yes, I am a worrying dad!
This deal looks like good value, but does this carrier (3) have good coverage, and no ongoing costs? Good coverage in EU (mainly France and Italy)? Do they post internationally?
Any ideas/suggestions/comments welcome.
Thanks in advance, fellow bargaineers!

I need one month contract broadband deal for home use (laptops, tablets, smartphones). Can this work? Or is this purely smart phone 4g use?

Needs pointing out just how bad their customer services are.
Ee seem to have listened and are starting to bring theirs back to UK.
I'd pay slightly more for UK based competent support....

A farmer from Panama probably owns it. Who cares?

ID not only runs on 3, but is actually owned by them as well.

Cold from me. Completely incompetent customer service.

Yes ID Communications(3) run the network and so you have to sign up to the network T&C, same as any mobile virtual network operator like Tesco mobile they use 02 but 02 do not own Tesco, ID Mobile is a MVNO and owned by Dixons Carphone and use ID Communications network infrustructure to put their customers on, So you are purchasing from and paying ID Mobile Ltd(carphone)

Signed up to this last week and the sim came the next day. Just waiting on my old number to port over but so far so good apart from as others have said their customer service.

If ID is part of three why don't three offer the same 29 countries on their feel at home deal??

Should answer people's question who owns ID.

https://www.endole.co.uk/company/09214654/id-communications-limited

Anyone know if ID users get free access to wifi on the Tube?

terrible customer service and you can't change the contract as other people have mentioned, avoid..

The company is actually 'ID Mobile Ltd' which is under the ultimatly holding company of Dixons Carphone PLC, it is not 'ID Communications Ltd' which is owned by 3 (Hutchison 3G UK Ltd)Hutchinson.

Pretty good for a 1 month contract!

Of course, you can do much better if you commit to 12 (£8.50 for unlimited txts/calls and 5GB from Vodafone retentions which seems to be the going deal currently)

I too had the problem with not being able to change plan. They said they could, then moved me into a plan with 0 minutes, 0 texts, and 0MB data, kept having to add bundles, charge them, then recredit them to my bill. Each time they did this, it pushed my billing date back 30 days, meaning I never actually reached a full billing cycle, and they couldn't change my plan back to a proper one.

​Three customers probably get better network priority. I was on three previous before joining id a week back. So far I've noticed I'm getting 1-2 bars less than what I used to on Three.

Got to be the best deal on the market for the 6gb 4G data thrown in.

I switched to them back in February without a problem. Word of warning though, make sure you choose the right plan.

After three weeks I realised that the user of the sim wasn't going to stay under the included minutes and data allowance (I chose the £10pm 500 minutes and 4Gb data plan), and ID wouldn't let me switch plan. I cancelled without problem and am now with a different provider. A strange business that lets it's customers walk away when all the customer wanted was to spend more money with them each month.

​What benefit is it being a three customer instead of iD??

No, it's sold by Carphone, but the whole operation (ID Communications Ltd) is actually owned 100% by 3 (Hutchison 3G UK Ltd).

Source: https://www.endole.co.uk/company/09214654/id-communications-limited or https://companycheck.co.uk/company/09214654/ID-COMMUNICATIONS-LIMITED/group-structure

Should also state it's via uswitch.
My quidco also tracked.
Go to check out via uswitch. Close browser. Open quidco, shop via ID, the uswitch deal should be sitting in the basket.

I think if you actually get close to 5000 texts a month, you may have a problem!

Been posted before (and is still at over 1000°)
Just ordered myself as well funny enough.

Great deal!

seems real good :smiley: