It keeps deleting what iv written for some reason... My 2 wyatt mink sofas arrived today there fantastic very happy we live a flat though and it's been very difficult to get the 2 seater in and impossible to get the 3 seater in so now we're trying to get it through a window... With difficulty!!

Just took delivery of two Benwick armchairs (sadly had to order slightly different colours). A bargain at £109 for both. Got a couple more orders (sofas and foot stall) hopefully arriving in June/July but I don't know whether to phone them to check if they actually have the stock.



Many thanks to the OP - this deserved far more heat than it got, I think it was expired too soon.

Well we made the news its in the guardian thank you Anna Tims Consumer rights

The Observer
https://www.theguardian.com/money/2016/jul/11/homebase-bargain-sofas-fail-arrive-massive-price-drop

hi how much was those sofas????

errrrrr

change in process try https://www.bunnings.co.uk

can anyone get on the website says unavailable

Well you'll never guess what. I was in Homebase Harrogate and the piece of furniture I mentioned above that was cancelled was part of their clearout. It was £35 instead of £70 so I still got it and even cheaper. Was originally £399. So the only thing I ended up not getting was the mini sofa bed. Although one of my footstools is square not rectangular and has the wrong feet. So I'm very chuffed tonight and I popped into Morrison's next door and got some very posh eclairs that I'm going to use to celebrate by eating.

Probably my order cancelled and given to you - Haha :stuck_out_tongue:

Received the large sofa though and £100 compensation , costing me £50 for the large sofa :laughing:

Probably my order cancelled and given to you - Haha :stuck_out_tongue:

Received the large sofa though and £100 compensation , costing me £50 for the large sofa :laughing:

Got £25 voucher via twitter for the delays etc :laughing:

For all those still waiting, don't give up hope! I ordered two snugglers and after endless delivery messages and cancelled deliveries and phone calls, I have today, had delivered two snugglers!
Admittedly, not in the colour I first ordered, but I am more than happy with two sofas that would have cost £1400 for the princely sum of £100.
Many, many thanks to the op kimbo87. xxxxxxx

The Saga continues . I was only informed yesterday that delivery of snugglers ( part order)was cancelled. I m expecting delivery of a large ettington tomorrow. Although failing to understand that all this time they never bothered to mention before when rescheduling delivery dates starting from 28/6 to to 15/7 to 29/7 to 27/8 , when I did not receive the goods on 27/8 , called them and they told me it is due for delivery 4/9 but still no mention of the snuggles being cancelled.
Payment was charged on 29/4 and if they knew on 11/6 they could not deliver , should they have not refunded ?

After 4 months just received my alternative sofa and armchair , worth the wait at the price we paid . A big thanks to op and fingers crossed to those still waiting and gutted for those that had orders cancelled . Turned out to be a bit of a lottery.

Got my 2 x Lynford sofas today - only got one of my 5 orders - 4 cancelled - now time to try to get some vouchers as compo!!!

Well,surprise surprise,I`ve just had my order of an Allington bed settee,a two seater sofa and and two snuggler chairs delivered.
Wow what a bargain,I feel sorry for anyone who didn`t get their order there seems to be no rhyme or reason as to which orders were honoured.

But must say I am well chuffed.

I got my 2x Allington snuggler chairs today. I can't believe they actually turned up!

I got £50 compensation for my other cancelled orders, so taking that into account works out at £10 each! Best bargain ever!!

I too also received my sofas! A large sofa, regular sofa and snuggler chair all for £220 with a list price of £1700. Worth the wait! :smile:

After 3 1/2 long months, my downing extra large sofa and snuggle chair were delivered today. £190 for a £1350 suite - Thank you op!

And they arrived! Thanks so much for posting OP!

I just got a text saying my replacement sofas will be delivered tomorrow - let's see!

Got two Schrieber arm chairs and a side table for £58 odd. Not bad! Thanks OP!

Sofas received. Not the ones I originally ordered but still a bargain nonetheless.

Thanks to the OP, shame they didn't get theirs.

I got my sofa and chair today. :innocent: Keeping them wrapped as I'm going to be paying out 35k to renovate the house for which I'll have to move out. It was the ettington large and snuggle

We received £50 in vouchers the other day - we originally were offered £20 but we went back to them and said we'd like to hold out to see if it can go further so they bumped it up to £50 - as much as I'd have liked to stick it out to the end, it was becoming a bit draining! £50 and a refund is better than nothing! Although I would have preferred a sofa.... :smiley:

It's nice to see positive updates for a change, still rotten for those who have a sofa-sized gap in their living room though :disappointed: I was a bag of nerves waiting for mine.

Just had delivery of downing tattersal sofabed and snuggle armchair keep the faith! :smiley:

Exact same scenario for me, didn't call, delayed in June but arrived a couple days ago to my surprise.

We my piece of furniture was cancelled today. Apparently when it was being picked up at the warehouse it was found to be damaged. But because they weren't able to deliver one part they don't deliver the rest. So the other item is now on for 2nd August.

Received my two sofa beds today! Never called them after ordering it online even though they delayed it by another month back in June. So so so unexpected when I saw them being brought in. Been following this thread since day 1 and never had high hopes. Wish everyone who is still waiting for their sofas good luck and hope you get it in time.

So the 2 hartfield snugglers were out of stock and eventually was offered 2 allington snugglers last Saturday, I said yes! Not heard anything about delivery so rang today to chase them up and guess what? The allington snugglers are out of stock so they'll give me a f*(#ING refund! No apology, no offer of vouchers, sod all! I hope they go bust!!!!!!!

Ha ha! Thank you for enlightening me, totally fell for it. Nothing would surprise me on this thread :wink:

I have a sofa that is going to be delivered Friday supposedly, still haven't contacted them since my order.

Think spatter is taking the mick, see the comment next to the Edit.

£2000?????!!! :confused::neutral_face:

I'm regretting not contacting them about mine but thought most people were getting nothing :disappointed:

I got £2000 in vouchers! But they've called twice to delay delivery on the vouchers....

Ordered 2 hartfield snugglers in duck egg and had delivery changed once then put on hold indefinitely. Was called today and offered alternative of 2 allington sofas in duck egg! At least it is something to sit on!

:confused:

I got £150 in vouchers

Contacted them today they are gonna refund me what I'm due as a cheque and I asked them is that all that's being done, so she said she would post me out a £20 giftcard...so atleast I got something after all.

Well we made the news its in the guardian thank you Anna Tims Consumer rights

The Observer
https://www.theguardian.com/money/2016/jul/11/homebase-bargain-sofas-fail-arrive-massive-price-drop

I've had no offer of giftcard.... 2 orders cancelled and they still owe me around £8 as they only refunded it partially with no explanation and they were to get back to me over a week ago, still no word. Doing my head in with trying to ring up, probably cost me 8 quid the amount of calls to them lol.

I was also lucky and received 2x Whittlebury Large Sofa Red Velvet today after it got rescheduled a few weeks. :smiley:

I got a £20 Gift Card for boyf's delivery date being delayed a few weeks ago - also was lucky enough to have my delivery charges deducted. I was really fortunate with this Deal.

Just to give some people hope we had our wyatt snuggler and tattersall large sofa in mink delivered yesterday. Only rescheduled once by 3 days

£20 pathetic Earth pounds....

I've been offered nothing I've asked twise and they say they are not offering any which is a total lie

How much 'gesture of goodwill' have people been offered?

And who are you complaining to? Because the director's office doesn't even care.

Thank you for your private message bogglebrain. I meant to email Anna, but I never got round to it. I will send her an email this week. I don't fancy my mug all over the newspaper either, but I'm happy to share my story with her. It is disgusting how they treated us & they should be shamed, I don't expect my sofa at all, but I think others should know what they are capable of. I do hope others email her too, the more of us behind this will certainly help get the story noticed!

I ended up buying a sofa and chair from sofasofa, more expensive but much higher quality and actual customer service.
I'm pretty adamant I will never buy another product from homebase/bunnings and will continue to spread this story.

Don't you mean 'if' they finally arrive?

Congratulations - the wait is over. It is a shock when they actually arrive, after all the drama.

Must admit I had the Benwick Plum - and the size was good but the material was nothing like the picture, it was more like a hessian than a chenille, looks like they using some odd materials for the fabric sofas.

I called them on Tuesday, 100% being delivered this morning. NO DELIVERY! Just gave them a call, was told they "must have run out of stock" since Tuesday and someone should have called me. What utter rubbish! My partner took the day off work too. They are now going to see if they can find me an alternative to match the alternative one they are sending me next month - but I have to wait until next week to find that out. I'm just going to go buy sofas somewhere else, and if these do turn up I will sell them. I know deals like this often don't work out, but their communication about this whole thing has been appaling!

Just took a delivery of the two hartfield large, in total shock.

I received a speedy reply from Anna Tims last night and would suggest as many people as possible on here do the same( preferably the ones who are more photogenic than me).
Interestingly in my reply from Homebase they told me that their t&c suggest not removing fixtures and fittings prior to delivery, yet I cannot find either of those words in the t&c.

Current understanding of web-based transactions is based almost solely on a collective belief of how such transactions should progress from lawyers – it has not been legislated for by Parliament, nor tested before the courts. It is generally accepted that an advert on a website of an item for sale at a certain price is the invitation to treat and the process of filling out the order form and passing over personal details such as credit information by the customer is the offer. Following this to its logical conclusion, the next communication from the retailer is the acceptance of the offer, at which point the contract is formed and the retailer is therefore under a legal duty to perform, The delivery confirmations emailed after the order confirmation should be enough for a court to agree that this is a contract formed coupled with the amount time taken from delivery confirmation to when they cancelled the orders .

Unfortunately it doesn't address the issue that they held the money for so long. I would hope a contract is formed when they do that regardless of when it's dispatched or you can have companies abusing it.

fab thanks fingers crossed

Don't know if that helps anyone! :smiley:

We understand from your email that you are having issues with Homebase.
Your rights and obligations:
We would advise that you read through the terms and conditions as this should clarify exactly when the contract is formed. Sometimes, a trader’s terms and conditions may state that the contract is not actually legally binding until the goods are dispatched to the customer, even if payment has been taken or confirmation email sent. Therefore there is no legal contract in place until the goods are dispatched so the contract cannot be enforced. If after reading the terms and conditions you feel that the contract has been formed then if the trader still refuses to send you the item then you would ultimately have to consider taking action through the small claims procedure.
If the trader refuses to honour what has been agreed then it can be seen as reasonable to put you back into a pre contractual position, in other words back to how you were before this agreement took place. While we appreciate you want the trader to provide you with what you agreed to, no one apart from a judge in a civil court can order the trader to honour the agreement.
In addition when you pay for something using a form of credit you may hold the credit provider equally liable under section 75 of the Consumer Credit Act 1974 (providing the purchase amount is over £100 and under £30,000) if there is a breach of contract.
For our records, we would be grateful if you could tell us if you were sent a written contract in a durable format (via post, email etc) with all relevant pre contract information and a 14 day cooling off period. The reason we ask this is as if the trader has not, then they would be in breach of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations and could be a potential criminal offence.
Your next steps:
If after reading the terms and conditions you fell a contract has been formed, we would suggest you follow the trader's complaints procedure and obtain proof of doing so, if the trader does not have a complaints procedure to follow we would suggest taking a formal approach and addressing the trader in writing. We would suggest obtaining proof of sending the letter/email and keeping a copy of any contact – this may help you prove that you have contacted the trader and tried to resolve the matter amicably.
We would advise you outline any relevant events regarding this issue and make it clear what you expect from the trader and why. It should also give the trader a reasonable time to resolve the matter.
Bearing in mind the information detailed above; if you wish to pursue a civil claim further, you could approach the trader and ask for details of their online dispute resolution procedure. To clarify, when consumers have a problem with a trader regarding a product or service they bought online, they can attempt to settle the matter through an Online Dispute Resolution (ODR) procedure. Resolving disputes through ODR, in general, is easier, faster and less expensive than resolving disputes before a court.
What we’ll do:
We will inform your local Trading Standards of the trader's activities in this situation. In order to pass all the relevant information to the appropriate Trading Standards authorities we would require the trader's full postal address including postcode.

Heard back from Citizen's Advice today, asked for advice as wasn't too sure. They came back with some good advice, ill post it on here.

They usually text on the day of delivery with a time slot..

I'll email as well. The more that do so, the better our chances of getting somewhere hopefully.

did they let you know yesterday that they were delivering today and if so how please. I am due to have a delivery of these tomorrow but have heard nothing since I last spoke to them a couple of weeks ago

I can give you my experience sofar (geddit)?

I was the first to post this deal and my order was cancelled - after several communications back and forth (being promised my items may i add!!) I will certainly email you this evening with my experience, i hope other will too!

Those are the ones they offered me. Probably banged together for £8 in a shed somewhere. No thanks..

My 2 Wyatt sofas were cancelled today, supposed to be delivered 20th June. They have offered me 2 Allington sofas to be delivered in August. The plot thickens ....

This post doesn't settee well with me...

I am a Guardian journalist writing a feature on the Homebase sofa cancellations for next week's Observer. If anyone who has had an order cancelled would like to share their experience, let me know at [email protected].

We were due to get a large Wyatt Tattersall Mink & a snuggler Wyatt Tattersall Mink. They originally said all was OK and even called us several times to organise delivery. 3 days before delivery they cancelled. Won't offer an alternative either. I agree with Kimbo87, so annoying they are saying some are out of stock but offering it to others (not that its your fault - I'd get what you can if I was you!) Let us know if you end getting the delivery! Will be interesting to see, my fingers are crossed for you.

My 2 regular Wyatts were cancelled a fortnight ago

It was a Wyatt Large we ordered but they are saying they have none in stock and have cancelled our order!

Just got cancelled! The alternative was too big. Useless numpty shop....

My little chairs are Tattersall mink and I'm not keen on the fabric. It's a bit like fine chenille and brown/cream and a bit (I don't want to insult anyone here) like you're gran and grandad would have. Don't get me wrong they cost £9 so I can't complain but if I'd seen the fabric I wouldn't have picked Tattersall mink. I thought it was more a linen fabric.

Wyatt tattershall mink! I see some people got regular but won't give me one! I think they are giving mismatched to try and get cancellations!

That's what i ordered and they cancelled! What colour did you order and what colour did they offer to you? Annoys me some people were offered alternatives and others not, terrible customer service!

Told me they can get my wyatt large but not regular. Offered alternative but it's a different colour!? Taking the delivery anyway, see what they look like. Anyone got a spare regular wyatt?!!!?

Too late now

There you go Cheerleader - do a deal.

Exactly you have absolutely nothing to lose by seeing this through. Companies need to know they cannot treat the consumers like this. Other than my purchase confirmation on the 29 April, I never received anything else from them, just kept ringing them every other day and on the morning of delivery got a text to say it was on its way, even then I was not convinced but it did arrive. All the best...

Ordered a large hartfield light grey sofa and a medium hartfield duck egg sofa.
The medium one was cancelled two weeks ago and I received a refund. I wasn't holding out on the large one being delivered but it was delivered this morning.
It's fairly large and gorgeous!
Good luck to those waiting, fingers crossed!

You can have mine!!!

that's what i ordered & they cancelled :disappointed: how are they able to offer these as alternatives when they cancelled orders for them? :confused: my chairs were supposed to be delivered last friday but i haven't done anything about it yet as i'm not sure what to do, can anyone help? thanks

Not very sofa like then...

A snuggle is a large armchair

I would think that ANYTHING is better than a snuggle!

Really is. Completely understand if they cancelled it from the get go but to lead everyone on and have everyone's money for 8 weeks is ridiculous. Hopefully they will ensure you get something better!!

I ordered mine on the phone on day one. All the way along they said that I would get it. I got my third unable to deliver text today and now it seems pretty final that there will be no delivery. They offered me something called a snuggle or something (I had ordered a freaking sofa not a cuddly toy!) and am waiting for them to improve their offer. Shocking....

They even contacted me once to ask if I wanted the sofas a week earlier but we would be on holiday that week so had to keep it to the original date. And now they are saying they have never had them in stock. Pretty shocking!

Thanks SOSAgag! Never complained before so this thread has been great for advice. I usually would be like 'ahh well, knew it was too good to be true' but in this case I received a text, 2 emails and 2 phone calls within the 8 weeks confirming all was OK and everything was in stock. So figured I have nothing to lose now! :smiley:

Thanks for the info Barna! Like I said I have never been in this situation before so its great getting some advice :smiley: I ended up making a complaint through the Citizens advice website last night (not sure if that was correct!) outlining my complaint, mainly because they confirmed so many times there was no problems and therefore I organised a man and a van (costing me money). So nothing to loose powering through! Plus on their email they pretty much invited me to continue to fight so that I will do.
Will let you know if I hear anything else!

Text changing delivery 3 days before arrival of sofa and chair. Cancellation call received yesterday. Complaint made yesterday. Fobbed off with 'no contract is made until despatch' today.

Not the end of the world, was some bargains to be had and some people benefited which is good. I've forwarded details on to BBC Watchdog, see if I get a response. Linked this page into the details too.

Well done emmylou4004 - glad to see you are not letting this drop. My sofas actually arrived on 22 June as planned but it was a very traumatic time for me before that, calling them every other day, one day cancelled and the next showing for delivery. We purchased a sale item, got our receipts and confirmation, so should get our sofas. Good luck.

When I complained to them I mentioned the bit about still having 578 (full price) sofas for sale on their website, even though they had cancelled my delivery.They just replied that they had tried their hardest to locate an alternative and had informed me as soon as they were unable to locate another sofa. They also included some legalese as to why they hadn't broken any contract with me.

Just fyi my parents received the two sofas they ordered yesterday, they had their delivery date changed but all was ok. One of mine should be arriving on Friday (I called yesterday to check) and the other has been put back a month. It seems to be going ok for me, but I am not going to get my hopes up. I now have a rubbish opinion of Homebase though because of the way they have dealt with all of this!

the details have been passed to trading standards ,I have also been contacted to provide more information to the guardian on Homebase and if other have done the same it should hit the news this is when they take notice ,I have one order date left it is a cancelled order for the 1 July when this date has passed I will send Homebase a LBA( letter before action ) stating I intend to proceed with legal action for loss of bargain which is the full price of the sofa at £749.00 each ,they will need to prove that they had stock when the sale was posted( these are made to order) other wise it would be delivered in less than 2 weeks not the 6-8 weeks estimated, the second email confirming order dates is a contract formed ( under consumer law )the first email is just confirmation and this is why they state contract not formed until you item is dispatched but it is widely understood that once the second email is sent this can be taken as a contract , they have told different and conflicting story's for why orders are cancelled ,they have confirmed the prices were correct and not price errors, they changed the name of one sofa to avoid delivering it at the sale price and to continue selling it ,they suddenly over nigh removed all furniture from the site and will be asked why ,I will also ask the company that supplied the sofas for information they will have nothing to loose as Homebase must of just pulled the plug on them , they will need to answer to why some customers had orders fulfilled and others did not (my orders went in before this was even posted) and were cancelled, why alternatives were offered and then cancelled, why some customers were offered vouchers, cheques and not others no matter what happens they should be shown for what they are an Australian conglomerated ( WESFARMERS )with no morels the only thing they are interested in is making money for there share holders and will walk over anyone to do just that ,They also use we operate all our businesses independently which means if one business acts badly its nothing to do with us the parent company but its the Wesfarmers name that should be held responsible for leaving the elderly, disabled , pregnant customers with out furniture and also out of pocket, the redecoration, new carpets and much more there will be many who disposed of there sofas ( given away , took to the tip ,sold for next to nothing, had to pay for someone to collect them ) It has made my blood boil at the total indifference shown by the new CEO peter Davis (former Bunning's chief operating officer PJ Davis) .

Just wondered if you had heard anything back from Citizens advice? Both of our sofas were cancelled today - 3 days before delivery was due and homebase's reaction over email was that they were very sorry and that 'Should you remain unhappy with our position, I would kindly advise you to seek further advice independently.' happy to fight on but never been in this position before so not sure who to go to other than Citizens Advice!

Well things keep chopping and changing, it looks like my replacement footstool has either been cancelled or rescheduled as the dreaded we can't confirm info has appeared against it on Argos tracking. However I got 2 Tilney chairs this morning. I never expected to get them especially as they only cost the postage.

My refund went into my bank account this morning. The £120 and £8.95 showed separately. I also received my £20 gift card in the post this morning.

Got my sofa on Friday Two Large Whittlebury mink ones .....goodluck to all the rest still waiting...

I checked my bank account this morning and there's no sign of the refund yet. I'll give it until the end of the week before chasing this up.

Just to let anyone know still waiting for sofa's. I have had two new Hartfield large (light grey) delivered today. The retail price was £749.00 each = £1498.00 and I got both for £208.00 so firstly thanks to original poster for putting up the deal and sorry to anyone who's missed out but there's still hope for those waiting!

Hi did you receive your refund yet? I have been waiting 1 week for it to go back in... ?

what a load of rubbish!! :disappointed:

Yes apparently the original 'order number' is just a booking in number and the new number on the text is the 'real' number!!!??? True story!

my wyatt arm chairs were supposed to be delivered yesterday but i received a text last week saying the order was cancelled but the order number didn't even match my order from homebase or argos who they changed it to?? :confused: can anyone help on what my next step should be? thanks

i had the same experience

I was a due delivery of a large Wyatt sofa today, but got the delivery delayed text and recorded message on Wednesday. A woman rang today to say they had oversold during the flash sale and as no suitable alternatives were available they would have to cancel the order. I asked about good will gesture and she agreed to send me a £20 gift card. I guess I could have argued for more, but there you are.

It keeps deleting what iv written for some reason... My 2 wyatt mink sofas arrived today there fantastic very happy we live a flat though and it's been very difficult to get the 2 seater in and impossible to get the 3 seater in so now we're trying to get it through a window... With difficulty!!

Got my Benwick yesterday - not even opened the packaging as I kept my old ones just on case.
The material is different to what I saw online will put out later.

Just been on the phone to MD office, They wasn't going to give me anything..eventually got them to agree to £50 cheque as "good-will".

Not as much as I would like, but am done with this - Who would have thought a chair could cause some much stress!?

Wonder how long the cheque will take to arrive...

The sofas came

Sorry not sure why it keeps messing up when I hit reply.

Thanks for the info.

:disappointed:

If it says can't provide update online then it will be because it's delayed.

Out of interest for the people who's sofas have been delivered in the last few days what did the argos tracking say? Mine is saying you can't receive online updates for your order and I'm just trying to figure of the likelihood of my order being delivered

Hopefully you will get these, that's the sofas I had delivered yesterday, so looking good

Great! At least you got the full amount back. When did they process the refund, I.e how many days did it take? Thanks

Received my full refund today. First the delivery then the *sofas that never existed* amount.
hope everyone gets theirs that are waiting!

I'm due to get a 3 seater and 2 seater today delivery has changed twice was originally suppose to be last Friday then Tuesday now today. They've assured me my sofas are coming and iv had a txt to say they'll be arriving today between 3+5 it's the wyatt mink with dark feet sofas what do you all think? I won't believe it till I have them. And I don't want to get my hopes up but surely they'd cancel before now if I wasn't going to get them??

Mine due next week is delayed until 18th August!! Just sent my email of complaint.

Im tempted to just cancel, as I have had enough! But part of me doesn't want to because thats what they want you to do!

I've just spoken to 'them' about my refund...apparently you'll see delivery refund go in first then the money for the 'sofas that never existed in the first place'
Hope that helps?
We shall see if it actually happens tho. I've not received any money back yet.

OMG - just received delivery of my Benwick 2 & 3 seater sofas.
Good luck those still awaiting delivery.
This has been my most traumatic purchase.

I'm so angry, my order was reschedule from the 18th June to the 12th August and was told it could be pushed back further, so decided to cancel on Sunday. My delivery £8.95 had been refunded but not my £250 have phoned twice to be told they will speak to refund specialist and get back to me, which I am still waiting on. They can't tell me why only delivery has been refunded, they have had my money since 29th April and not wont return it, not happy!! Sorry had to rant lol :confused:

Congrats, fingers crossed mine arrive late July?!

Wow I've just received a phone call from a local delivery company saying they will be delivering my Argos (Homebase) order tomorrow :-)

Hi, just to hopefully help some keep the faith, I had no communication from Homebase until first thing this morning and then just had two sofas delivered, fingers are crossed for everyone else

:disappointed: I didn't get time to fight. yet to collect the money.

I had a email from Citizens Advice consumer service . Thank you for providing this information. We will update your case and inform Trading Standards of the trader's activities in this situation for further consideration. Trading Standards can take the information into consideration when prioritizing their activities.

Yeah I'm the same - ordered 2 chairs totaling £18.95, text saying order cancelled so check my bank to find a refund of £4.55, went and double checked order status and one chair still to come on 20/06/16, we're now on the 22nd and no chair and no contact, so far I am short by £14.40 - have you had any joy getting money back???

Mine is rescheduled to the 9th of July, if nothing by then I'll requested it to be canceled as it seems we may be getting stringed along.

Well, just called them to check, I have a delivery for 2 Benwick Sofas tomorrow, they said all is well. Not holding my breath, took the day off tomorrow, we will see - will update later, still time for the text message.

Got the delayed delivery text today too for a sofa and armchair , rescheduled for 19 Aug 16!

I was supposed to get wyatt sofas today. Heard nothing and when I phoned them they said delayed until September! Won't hold my breath

Just got the dreaded Order Delayed!!!!!!

I've just received this.

Thank you for your email regarding the cancellation of your order and I apologise that on this occasion you have not received the standard of service you should expect.

I can confirm that your order was taken in good faith as we were expecting more stock, however due to the high demand the suppliers could not fulfill the order which is why we have now had to cancel the order and can assure you that we contacted as soon as we were made aware of this. We did try to source an alternative for you however there was nothing available and so a full refund has been actioned, please allow up to 7 days for this to show back in your account.

As stated in our terms and conditions we do advise you not to remove any current fixtures and fittings as all orders are subject to availability and can confirm that whilst I appreciate that on this occasion we have let both you and ourselves down, as with all home delivery orders there is no contract until the items have been despatched from our warehouse and delivered to you. This is also confirmed on your order confirmation.

Once again, I do apologise for any inconvenience and disappointment caused to you.

That's the style i ordered and was cancelled :disappointed: good luck though!

Apparently mine are still going to be delivered well will believe it when I see it ...... has anyone actually had the Wyatt sofas delivered yet ?

This is the details of the supplier if anyone wants to chase/investigate.....http://www.qfc.co.uk/

Had the *we're cancelling your order* phone call today.
What infuriates me is that apparently it was cancelled Thursday. I have made countless phone calls since then and no mention was given about it. In fact was told to keep calling.

Disgusting

thats good to know. thanks for sharing

Hi guys - I just took delivery of two sofas from Homebase/Argos. I received a 3 seater and 2 seater Benwick (plum) this morning. Just wanted to put that out there that some folks are at least getting something delivered. Hope you you all get things sorted out one way or another.

To counter things, they did cancel two smaller chairs and the sofas are a little smaller than expected but the missus is pleased in any case so won't complain.

Good luck!

Received my Chaise Longue today. Still no sign of sofas (been pushed back and back).

Not really too impressed with the chaise - it cost £108.95 including delivery which is a fairly decent price but the quality is average. Anyone want a chaise longue? lol

My replacement order is now showing as "we are sorry but we cannot provide you with an online update..."

Just spoken to them and its delayed until 30th June....they are taking the ****!

They have no intention of delivering these they are just delaying for as long as possible during Bunnings take over.

the parent company can do the right thing if it wanted to

Wesfarmers Limited is an Australian conglomerate, headquartered in Perth, Western Australia, with interests predominantly in Australian and New Zealand retail, as well as in chemicals, fertilisers, coal mining and industrial and safety products. With AU$62.7 billion in the 2015 financial year, it is now the largest Australian company by revenue,[2] overtaking retail rival Woolworths Limited and mining giant BHP Billiton. Wesfarmers is the largest private employer in Australia, with approximately 205,000 employees.

I was told yesterday on the phone that they knew about the *issue* of supply just days after the sale happening!!!!! :confused:
oh...but apparently they contacted people to let them know!?
Anyone?!?!?
That the sale happened because the supplier had a surplus of fabric and they were trying to get rid of it.
The person on the phone also told me that I should call back weekly to get an update on my sofas... (mine were due to be delivered 24th June...have abeen told there's a delay and no further date can be given at present)
I was informed that I can of course accept a refund. ..but...The call centre staff have been advised they are not to offer alternative sofas nor are they to offer gestures of goodwill and that I should keep my remaining sofa just in case because the supplier cannot keep up with

I of course am livid and devastated.
They've had interest free loans from us all for weeks whilst they sort out their failing business.

http://www.ipetitions.com/petition/homebase-honour-sofa-orders-or-offer-alternatives
sign this petition they will not just walk away peter pj davis bunnings,wesfarmers , the new CEO of homebase has a lot of qestions to awnser his total silence in this says it all, he should be ashamed of the company he now heads has no regard for its customers ,send you story to The Observer, Consumer investigative column , ( [email protected] )

awwwww no

gutted for you!

how do you guys check delivery details on argos website? what is the link?

Oh bum - Delivery date changed to 14th August on Argos delivery checker. Still not had any contact from them since receiving my delivery confirmation text, cancellation or otherwise, but this looks like the beginning of what countless others have experienced. Goodbye sofas...

So I've just had a text to say the foot stool due to come in 2 days time has been pushed back to July. Yet apparently the chaise lounge is still due the same day.

We'll see homebase, we'll see. C*cks.

Well this is what we got

A refund as they don't have the chairs and a £50 voucher considering I only paid £68.50 originally it's not bad it's not a sofa but in reality they were only gonna be cheap ones I ordered

I have a screen shot dated yesterday showing 578 sofas for sale. I included that fact in my email.I hope I wasn't responsible for them hurriedly removing them from the site.:confused: The strange thing is I did a dummy purchase on a sofa the other day and Homebase were quite happy to accept my full price order.

Nope, just suddenly refunded while i was away, i posted the deal and should have been one of the first to order, i wasn't offered alternative or anything :disappointed: I'm just mad because they strung us all along for so long, i would have just accepted it if at the start they just cancelled and admitted it was a glitch or something... just terrible way to treat people!

Did you get yours?

As of yesterday homebase said they would no longer be selling furniture :o

This is the Facebook reply to why is there no longer furniture on the website
Homebase Due to the recent takeover by Bunnings they are pursuing new ranges of products which will not include furniture ranges ~ Erin

yes i ordered a sofa and 2 chairs whittlebury, i had a phone call about the chairs saying they had been upgraded to the allington snuggler chairs chunky mullberry, which i asked about the sofa would that be the same. they said they didn't no and would get someone to contact me. didn't hear anything back from them so asked on facebook , they said only the chairs had been upgraded and the sofa would be what i ordered, so it would be a red velvet sofa and lilac chenille chairs, so i cancelled the sofa they only refunded £82.50 when on my receipt the price was £120 when asked they said the £100 promotion voucher had been split across the order so £37.50 off the sofa and £62.50 off the 2 chairs so that's why it was less. chairs was suppose to be delivered the 15th but got a text 3 days before saying delivery changed to the 26th. not holding much hope to getting them.

any one has only partial refunds? like in my case they refunded 15£ less than the original order asking me to prove that full refund wasnt issued (asking me to send my bank statement) :disappointed: I belive no one will be comfortable sharing the bank statement :wink:

A farce indeed! Not a very good sign at all.

WOW What a farce!

Just looked they have taken them off altogether looks like they are pulling another fast one ,we can not honour orders as we no longer sell sofas and chairs will this be there next line to customers

So what now? They cancelled my order, it should have been delivered today but here I am with no damn sofa after 7 weeks.

I hope they do deliver some orders as this will form a legal case they cannot say one customers order is more valid than another's its is discrimination ,I also think this is why they have cancelled the alternative orders as they offer one customer this they need to make the same offer to all ,they have pushed delivery dates back further and further ,at the moment Argos are delivering the orders this is about to change as Sainsburys take over and the 2 business split altogether ,homebase is a cash poor company with a pension deficit so when Wesfarmers purchased it from home retail group the 350 million will go to prop up the pensions ,Wesfarmers do not want homebase in there own statement they say its not good they only want the distribution, and licence to open there own stores Bunning's so anything homebase has done to it customers in there view will have nothing to do with them ,a bit like Philip green nothing to do with me

Has anyone else notices sofas have disappeared from the homebase site? :disappointed:http://www.homebase.co.uk/en/homebaseuk/furniture/sofas-and-armchairs

Its a joke how some people get theirs honored and others cancelled! I posted the deal and must have been one of the first to order, yet mine was cancelled and other people seem to have received their orders or offered alternative. Seems stupid and unfair to me. I wouldn't hold your breath though... i was promised my sofas and literally just received a refund while away on holiday, so keep your eyes peeled on your bank account etc.

Hopefully you will get it!

I have already drafted my email of complaint, just in case they cancel mine due next Thurs :smile:

Well my delivery is due on Wednedsay. My friend and I made our orders on the sale day at the same time, we called to check yesterday and was told her Benwick delivery for Friday 24 June had been cancelled (she received no notifications) and mine for Wednesday 22 June was going ahead.
I have today called Joseph Dutton - I made it clear to him that I had cleared my old furniture and was decorating - he stated that my delivery for 22 June is on schedule and will be delivered on that day, oh deary me, keeping an eye on my phone and emails for notifications of cancellation/delivery status uhm..........

I have just had an email from Joseph dutton asking me to ring up to get the issue sorted! I'll get my wife on it and report back :smiley:

this needs more media converge to get the attention of peter Davis CEO Homebase
send you story to
The Observer departmental emails
Please address email for specific desks at the Observer as follows:
Consumer investigative column
just write a short description and send it to the email address below someone will pick this story up.

[email protected]

And one day after getting a delivery confirmation text for August, for the alternative sofa offered, I got a cancellation text - even though the sofa is still available online! Not even a phone call. I shouldn't be surprised but honestly this is awful customer service. Haven't seen the money in my acc yet but text said it could take up to four working days.

My email of complaint is heading their way. Let's see what their response is.

just got texted to say no delivery .rang them and they didn't seem surprised . shame on you home base

If they had said it was a price error everyone would have excepted it and moved on ,but they were asked over and over again on twitter, Facebook email,and the reply was no it the correct price and your order will be delivered this is why people are going to pursue them for compensation for the full value of the orders they have made not the price you paid average sofa was around £750.00 this is loss of bargain ,also the days taken off for deliveries, stress, redecoration of rooms which may be new carpets, flooring ,curtains, wall coverings ,soft furnishings, lamps the list gos on. They could offer any sofa in there current range as an alternative as these are all less than £500.00 so you would infract be taking a loss in value of £150.00 or more on you order which means they cannot state there is no alternative for what you ordered.
Homebase thinks it can just disappear and Bunning's ( new business nothing to do with homebase including all guarantees, replacements ect ) will pop up as a replacement no question asked Wesfarmers the parent company getaway with mistakes by saying all our company's operate autonomously ( independent ,Independent in mind or judgment; self-directed,) This is why I stared this petition the new CEO peter Davis has a lot to answer to.
http://www.ipetitions.com/petition/homebase-honour-sofa-orders-or-offer-alternatives

Agreed, I'm grateful for the two chairs I did get. Still very frustrated at how Homebase have handled this though. They've held on to a lot of people's money for months and made promises they've not kept. If they had contacted us all within the first week and said "very sorry, we made a mistake, they're all misprices and going to be cancelled" that would've been fine, instead they've just strung us on with delivery confirmations and alternative items for weeks. People have got rid of their old furniture and made arrangements for deliveries whilst being out of pocket for the best part of two months.

At least you got something.... alot of people have received nothing at all :disappointed:

I received two benwick chairs about 3 days after placing my order. I guess they were in stock rather than being made to order.

I also ordered two sofas in a different style and a few other bits with longer delivery times.

The sofas have been showing as unavailable in the order tracker for weeks. I had a call a couple of weeks ago and was offered an alternative which I accepted. A couple of days ago I had two text messages confirming July delivery of the alternative sofas - Argos tracker is showing them as available but I fully expect these to be cancelled too. Why offer alternatives only to cancel them weeks later?

I am still expecting my other pieces next Monday (20th June) although some aren't showing as available on the order tracker. Those include: Chaise lounge, 2x chairs and a foot stool. I think only the chaise lounge is showing as available. I haven't even had text messages for the 2 chairs! We'll see what happens on Monday but I'll be annoyed as I've booked a day off work.

The stress of waiting til August is too much, I presume this is just a delay tactic.

Out of curiosity has anyone received any sofa/chairs other than the Piacenza?

Thanks randall1uk for the Watchdog link - we should all complete and submit it.

My snuggle chair were being delivered tomorrow so I have taken my old ones to the tip!! Phoned them today because I wanted to change delivery address as I have moved (and they were going to parents) to be told my order should have been cancelled weeks ago as they have supplier issues!!! Gutted sitting on floor right now :disappointed:

Just filled in the details for BBC Watchdog to look in to it,

https://ssl.bbc.co.uk/programmes/b006mg74/contact

How do you go about doing this?

This was a complete waste of time! I ordered one and got told yesterday that they were cancelling my order.

I have emailed the new ceo over a week ago but received no reply this is what I believe to be the email address
[email protected] maybe more emails might get his attention or he just could not care less as he intents to close the homebase business altogether not rebrand it as buntings so any guarantees or product replacements will not exist, they only wanted an operating license in the uk to open the Bunning's stores
Wesfarmers the parent company
Gillam will put the case next week for the company to open a pilot store (bunnings)in the second half of this year and, depending on its performance, roll out stores from there. But he will stress the company is not committed to spending any money in the UK unless it is justified.
He will also make clear that the Homebase business is not great, adding that the acquisition gave Bunnings a licence to operate in the UK not an operating business

Hi my Benwick were due for delivery on Saturday and just had a txt this morning to say can't deliver until August now. Not happy at all

You are right, got a cancellation text an hour ago. What the hell? It's been 2 bloody months and now they decide to cancel.

Has anyone had cancellations for the Benwick Sofas - my delivery is due next Wednesday, so I will look out for a cancellation text on Monday ? !!

Cancellation will be next...

I had a text changing my delivery date from this Friday to the end of July, really peeved off right now.

Complain to Trading Standards as most people doing. Only then they might change their minds.

I've had text cancelling today as well. I was due to have two sofas delivered on Friday and I've got rid of my existing ones!what should I do?

Cancelled mine too. After 7 weeks. I have no sofas now as I already paid council to uplift old ones! There's a petition been started by someone. I got advice today. Facebook post with info below on what we can seek damages for:
https://m.facebook.com/story.php?story_fbid=1207174619293733&id=281815715162966&comment_id=1207187012625827¬if_t=feed_comment¬if_id=1465928245216977&ref=m_notif

Still got the Aston sofas! Remember that incident well. We had to fight for that one. But got it in the end.

Received the texted today about canceling my order, not very happy about this as had a delivery date for Saturday, why has it taken so long for them to cancel my order, I had been keep this day free for delivery and not booking anything. Some of u might remember the Aston sofa's from Homebase (which i still have), i think it times to go back over this again as we did get the sofa's in the end!
http://www.hotukdeals.com/deals/homebase-black-brown-aston-leather-sofas-78-off-including-corner-group-was-1k-now-1187436#comments

I got a txt today too, although seems to be my third order that they refunded last week. So my only remaining order is the replacement that should be delivered next thurs. This one is still tracking on Argos website, so,I'll be checking it everyday

Received a text from Homebase cancelling my alternative sofa order. Disgraceful customer service.

Well just got another message today to say that my second order has also been cancelled :l I noticed that I had some sort of refund from them last week but it wasn't the full amount so I'll probably need to contact them to see whats happening. Can't believe they've been able to hold on to our money for this long.

This is the latest news of what the new owners of homebase are doing ,
Gillam will put the case next week for the company to open a pilot store (bunnings)in the second half of this year and, depending on its performance, roll out stores from there. But he will stress the company is not committed to spending any money in the UK unless it is justified.

He will also make clear that the Homebase business is not great, adding that the acquisition gave Bunnings a licence to operate in the UK not an operating business
From what I see homebase will not exist as a business as they only wanted the network of stores, distribution centres,

Furniture ombudsman is the way to go, since they are members. First though, email homebase and make a formal complaint as you need to give them the opportunity to ressolve before going to the ombudsman.

Take a look at the code of practice:-http://www.thefurnitureombudsman.org/document/full-member-code-of-practice-2015.pdf

Below are the ones I'll be referencing in my complaint:-

5. Provide consumers with clear, transparent and accurate information regarding product prices, guarantees, delivery costs and any cancellation rights having due regard to any relevant legislation and guidance;

6. Deliver products as agreed, on time and in good condition and advise the consumer of any issues that may compromise delivery as soon as is practicable;

Promote good customer service and professionalism amongst staff and encourage them to meet all service requests with courtesy and efficiency;

9. Listen to all complaints in a fair and reasoned manner and adopt an effective procedure when trying to resolve them. In the event of an unresolved dispute, accept the ruling of the Ombudsman’s Alternative Dispute Resolution Service;

What does there terms and conditions state re: late/failed delivery?
I'm thinking small claims seems like the way to go.
No harm in asking for return of money + interest at 8% or the equivalent to the banks base rate.
People start to listen when they are faced with a lawsuit
Just a thought...

I got a text yday for a delivery date for the alternative sofa - August! Not holding my breath, but it'd be terrible if they cancelled then when they'll have had my money for so many months! Let's see.

Oh dont worry I do check everyday if I get them its a bonus not letting old sofas go just in case

I would check your bank account or credit card every day to make sure they don't just refund you ,I think another trick they use is to refund you and hope you will say nothing on the off chance they still deliver that's why there is no email or anything .

Just had a message from Homebase delivery reschuduled from next friday to the 28th not a problem if I actually get the sofas but will wait and see. Funny tho when I rang the Argos line number was on the order tracker lady assured me yesterday still down for the 17th. ........ what a farce

you can put the homebase order number in but it will probably not say much ,you would need the delivery number you may have had a text or phone message automated usually starts with 0 rather than the404 number from homebase
https://www.argos.co.uk/webapp/wcs/stores/servlet/OrderTracking?catalogId=10001&langId=110&storeId=10151&krypto=4zPqbcjduuF2pxvLKM0h%2F7WdkXoZ7s%2FhPmSX2O8MhpCyKi3HCJIueFh%2BZmUDaLQ3v1qmk6RVjp9C%0Aho4ac5UTuA%3D%3D

How do I check a delivery on Argos please it is on the homebase site but I'm not sure how you check delivery

I hope you do get it

Allington snuggler

Can I ask what replacement they offered you???

110% you won't get it.....they're cancelling orders and doing refunds in batches so that they can manage the influx of complaints. I hope I am wrong though

I too was refunded yesterday for one of my orders, not sure which one though as they have not contacted me to tell me...So thats 2 out of 3 they have cancelled. The remaining one should be arriving on the 23rd June, this is the one they offered alternative. I'll wait to see what happens with this one before contacting them again.. But if they do cancel this one I will be furious, as they confirmed on tues via email that it would be delivered 23rd and I also got a text message.

I'm with you

spoke to them still due to arrive on Friday !!!!!!

They confirmed the price in the sale was correct and not a price error when asked on twitter and Facebook, so you have every right to complain they have constantly lied with different excuses to different people, I would of excepted the candled orders if they had not offered me an alternative on the phone (they contacted me)which I excepted gave me the details but no delivery date or new order number, I then had a call from the directors office (Joe Dutton) about a week later he candled the alternative I complained you cannot do this so he put me on hold 5 minuets later he said because I had been offered the alternative they would honour it ,I asked what about the chair on this order he again put me on hold 5 minuets later came back and said I am just going to cancel the order altogether but I give you a £75.00 voucher I could not believe what I was hearing refused it and put the phone down absolutely furious no retailer can treat customer this way and I for one will pursue this until there is no more I can do would recommend every one to do the same .

I spoke too soon just checked the order on argos order checker its now saying I have to call about delivery on phone waiting now .......I obviously spoke too soon earlier

Had refund yesterday, no email or phone call, spoke to them today, no alternatives or anything they can do, even though the 'new range' are really similar to the old ones, really disappointed, spoke to manager, no joy. Always take a gamble with some of these deals, but really needed the sofas! Homebase really could have handled it so much better, will be moaning to head office which I hate doing but they've had everyone's money for weeks :disappointed: I ordered the wyatt sofas, downing snuggler and a chair in plum.

I don't think anyone will be getting their sofas....sorry to be the doom bearing but it's the way it is :disappointed:

I also ordered the tattersall mink which is due for delivery on the 25th June. As of yet I have heard nothing to say they won't. I emailed and phoned on Friday and they confirmed that they will still be delivered. I know this could change but don't understand how they can still confirm it if it's not going to come.

iordered the Tattersall Mink ones had message a couple of weeks ago saying all was ok but not holding my breath. On the day I ordered them around 11 am could it be possibly I got in at the right time anyway I will wait and see

That's what I ordered and they cancelled mine :disappointed:

Mine is due next Friday as well so fingers crossed. The thing is I can't get rid of my existing ones in case they cancel

Mine was due on the 16th I noticed almost all the orders for the sofas said delivered by the 16 ,17 or 23 June so I think they used these dates for many orders as the actual delivery dates ,when you contact them for confirmation they put delivered on those dates instead of by that date

Mine is due next Friday 2 x Wyatt Reg Sofas I keeping checking my Bank and Argos delivery tracker so far so good but not holding my breath

Sorry to hear your order is cancelled ,I think there will be hundreds more given new delivery's for September and then they will cancel them, they are trying to spread them out by cancelling orders with no notice so we cannot all complain at the same time that's why the petition I started is only getting signature slowly this is just one of many devious tricks they used as well all the lies they have told customers
http://www.ipetitions.com/petition/homebase-honour-sofa-orders-or-offer-alternatives

Now bring on the David verses goliath complaint! I have a few lil tricks of the trade up my sleeve so if I win the battle I'll let you know :wink:

My order has now been cancelled....not a happy bunny :'(

I will do. No refund and no correspondence since confirming a delivery date

my order was for the Hartfield Regular Sofa Maywood Duck Egg - Dark Feet ,they cancelled no stock did not tell me just refunded the money, keep checking you bank accounts .They have told so many lies and hope when they cancel you will take a voucher which ranges from £20.00 to £75.00 once excepted you have pretty much agreed to the cancelation and why I did not take it .

Ohhhhh do let me know if you get them please. Have you had any correspondence with them since ordering?

I'm waiting for two them. Apparently I may get it next week!!!! We shall see.

I guess there is not much hope of me receiving mine then. Did anyone receive the Hartfield sofa? I phoned about two weeks ago and my delivery date was changed to the 1st July from the 18th June as it is being made to order. After reading all the latest comments, I am feeling less hopeful.

joe Dutton said because I had been offered a alternative the highcliff sofa and chair by argos customer services a week ago he would honour the order but the delivery would be the middle of September, he then said I canot guarantee that I would receive my order and would I like to continue with it, I replied yes I then aske what chair would come with the order as the original order was for a sofa and chair, he put me on hold for 5 minuets then came back and said I am cancelling the order altogether ,I was gob smacked could not believe what I was hearing ,he then offered me a £75.00 voucher which I refused I will take my chance in court they will cave in well before then as they don't have a leg to stand on and I doubt Joe Dutton will be in his position much longer you cannot do what he has just done to me and get away with it.

Hi Barna, did Joe Dutton offer you a voucher? He offered me £40. Not great but better than nothing. My homebase shopping is done! never again!!!!!!!!!!

Just got of the phone from the Director’s office ( Joe Dutton Tel. 01908 789171 ) all my orders cancelled ,I had been offered an alternative for an order over 1 week ago and excepted it but have now just been told no alternatives will be honoured and cancelled my order , he also stated nobody will be getting the alternatives offered as this was a mistake made by Argos customer services and they should not be offering alternatives ,they were saying it will be September for delivery for people who have been offered the alternatives this is just a lie as according to joe there is no stock I am absolutely disgusted and angry will defiantly be pursuing this

Do you mean a 'petition?!'

I have started a petition please sign it and add you comment if someone could please add this to Facebook and other social media thank you.
http://www.ipetitions.com/petition/homebase-honour-sofa-orders-or-offer-alternatives

I pointed out their varying excuses and asked if they thought their customer service was suitable, i never got an answer to my question, but was offered twenty initially and when i said no, was told they would offer 30 but thats all they could. I asked about 6 times for someone to tell me via their fb chat what their complaints policy was and they didn't answer the question. I eventually got escalated to have a manager call me back

same here, still had no notification my order was being cancelled from them only when my money was back in my bank account i knew anything about it, have emailed the ceo 2 days ago, no reply yet!!

nope no reply as yet!!

I know it was an unrealistic price and i wasn't expecting it not to be honored in the beginning, but then after contacting them twice via telephone and a few times over email and each time reassured my items were coming, to suddenly out the blue while away on holiday to receive a refund! Of course I'm fuming, no warning, no apology, no nothing! If at the start they came clean and said they couldn't honor the order, i would have thought 'you win so, you lose some' kinda thing... but instead to take my money, set a delivery date and suddenly cancel with no warning, is totally not acceptable! I for one will not order a single item with them again, their customer service is shocking & a complete joke!!

i can bet you will if they launch similar promotion/prices again :smiley: i will definitely .... lets be realistic if we got something that's best if not nothing no loose ... cheers mate

Safe to say, i wont be ordering from homebase again!

I've been emailing home base customer services about my 2 cancelled orders, ive asked to be compensated for there diabolical customer service, they have just come back with they will not be offering compensation for there situation. Has anybody had any word back from the ceo?

That's great news looks like the many calls you made paid off ,They probably new you would not just roll over if they cancelled and why I say everyone should not just take the cancelled orders as the end of the matter doing something is better than doing nothing even if its to complain to http://www.thefurnitureombudsman.org/ as Twinklystars22 has done in the post above you have nothing to loose .

He's sold his old sofas so I was nervous for him. Yes, he got them about an hour ago (delivery slot 8.30-10.30am!) Haven't talked to him properly yet today as he's rearranging furniture.

Thanks to both PrincessJellyBean and kimbo87 for alerting me to this Deal - I didn't think I'd get anything! Especially with delays and orders in limbo, nearly cancelled....many ups and downs.

The Piacenza cost me £249, boyf's Benwicks £179 (£100 discount on that one), Constable Sideboard £80, Canonbury Bureau £70. These were all separate orders, as the site kept crashing.

Are they delving the Benwick sofas today or have the just refunded you the money without any text or email would be good news if at least someone got one of these orders delivered .

How did you manage to get them to offer you a voucher? I didn't even get that.

My order was cancelled by text. They eventually told me they would offer a thirty pound voucher but I've complained to the furniture ombudsman and as its reached deadlock they will now intervene. I ordered two mink wyatt sofas and was told no alternatives available, no stock, supplier let them down and most recently that no one who had ordered exactly what i ordered was offered an alternative. Lol their customer advisor said on the phone that others had but their was no suitable replacement for mine. When I asked if i could pay more for another sofa perhaps with discount and same delivery day I was told my order was cancelled and I'd have to go buy another sofa from somewhere else. Fantastic customer service.

I paid £150 for a 2 seat sofa and cuddle chair. delivery pencilled in for 17th june. cancelled by text.
cs told me it wasn't their problem and nothing they could do!

I paid £140 for two sofas and rang them again to see if I was likely to get my order and they have said it is still in process and not cancelled. Due for delivery 17th June so fingers crossed

I paid 120 for my sofas and they cancelled them - think the more you paid the more likely you are to get your order . Absolutely disgusting - and their customer service is non existent!!

Recieved a phone call from argos this morning to say there was a delay on one of my orders.I had to wait on homebase contacting me as they knew all the details.When they did they told me that the order was actually being cancelled,the second one in a week!!I then asked about my other orders as they seemed keen to get me off the line, they then had a check & confirmed they were all cancelled!I got quite annoyed & brought up the fact that 1.I had been given dates for everything & assured I was getting my orders & 2.They have been holding nearly £300 of my money for absolutely nothing but their own benefit.I could've been spending this money on other things had they told me sooner but no. I think it's just one big scam!!I will be contacting a the head of office, emailing with all my details including a bank statement,contacting trading standards & taking this further.Absolute disgrace.Probably rolling around in all the money they've kept from all of us naive customers.....never again!!!

Yes, I was led to believe the Schreiber (Homebase/Argos owned nowadays) sofas are all made to order, but maybe the earlier delivery dates are surplus stock from stores, not sure. I've phoned them so often I'm not going to bug them any more!

Would think these ( constable sideboard ) are a stocked item but the Benwick sofas are made to order ,I think all the sofas except the leather ones (probably made in Italy ) are made to order because of the many choices of covering which makes me believe that when they took all our orders they are lying about the stock issue but have simply changed the range and styles ,they may have had enough frames and material to make a limited amount of sofas before discontinuing the range so maybe a few will get their orders .

It was the Constable sideboard. It took days to generate a confirmation email, and about a fortnight ago they asked if I wanted to cancel as they couldn't allocate stock. I said I'd wait and it went through eventually.

The 3rd June delivery is for 3+2 Benwick sofas.

can I ask what was delivered just wondered if it something they made to order because of the time its taken to deliver

They were an hour outside the timeslot but to my amazement - yes they did! Still got a 3rd June delivery to come (to boyf).

Did you get your delivery today

i ordered extra large downing sofa pemberley grey and regular size sofa bed downing pemberley grey

​same as me no messages just refunded without telling me!

Have you heard back on your sofas? Hope you get them. What colour did you order if you dont mind me asking? I ordered 2 x large whittlebury(pemberley grey). Delivery date 18th June. And just been issued refund without warning! Livid

​did the ceo reply to your email

I'm livid! Bought 2 x sofas when sale was on. Got delivery date 5th may and without warning was issued a refund the other day! Have had my money and i have had a delivery date scheduled (18th June too btw!!) for almost a month. Seems like they have had an interest free loan from us all

Has anybody been in touch with trading standards because this is appalling. Disregarding the non existent customer service of Homebase if they've advertised clearance stock and when it's gone it's gone then they cannot keep on selling the product after it has gone. They must have had stock to sell to say when it's gone it's gone and all those who purchased should have their contracts honoured or at the very least be offered compensation to the amount that covers an alternative that they do now have in stock. If I receive a refund without notification I will take it to the highest level both with governmental departments, the CEO of Homebase, Watchdog and the national newspapers and with my c/c's legal team. I have an online contract with Homebase as well as a verbal contract over the telephone and a text message with dates for delivery telling me my sofas and armchairs were in stock, that they would be honoured and delivered on the 18th of June. As it stands Iam expecting them until told differently irrespective of a refund to my c/c without notification.

I have emailed the CEO which was mentioned earlier in the thread! FUMING!

Whats their email please? I will email too, if enough of us do, maybe they will take notice!

just emailed the director im not letting this go!!

​what phone number is this you called?

​same here i told them i was going to watchdog about it!

I cant believe what a cock up this has been! I was so angry over the phone and they just kept telling me there was nothing they could do! Arhhh just frustrating, i wish they just notified me in the beginning rather than letting me believe i was getting the sofa & letting it drag on for weeks!

Not sure what's going on -

3 Ordered - All Canceled

2 Refunds in Bank now

Called back again for the 3rd refund.

In their system 2 orders are active.

Waiting for some more time for refund to come back or may be a delivery is coming :P

i know that, would have preferred the sofas i paid for

They don't have to give you anything so you have done well to get £50.

just had head office call me back nothing they can do as it's been refunded! i said i had no notification it was cancelled and being refunded or it wouldn't have been refunded! as a gesture of goodwill sending out a £50 cheque!! yeah cos that's gonna buy me 2 new sofas!!! disgusted!!!

same instance with me - totally out of order!

they just refunded my money £248.95 that i paid end april for 2 sofas, no phone call or text to say it was cancelled i had a delivery date of 17th june booked in, told nothing they can do, no alternative they can offer so told them I'm going to the press about this! it's disgraceful!! i also told them i had got rid of my old sofas and have 2 kids still said there was nothing they could do!!! absolutely raging!!!!

I'm due a delivery tomorrow - no text message the day before as has usually happened, was too late to phone them. Will see what tomorrow brings!

Edit 31 May: Text message from Argos giving me a delivery slot. Maybe I've had no notifications yesterday as it was a Bank Holiday? Hard to tell with all the confusion going on.

I ordered piacenza 2+3, got it delivered without a single call.. Buying price £120 each + postal. Not sure for large scale cancellation etc
Good luck

I was wondering has anybody had anything back from homebase I'm just about to email them to see whats happening with my order.

Why does that make you feel odd????

I feel a bit odd now, got my Piacenza 3 seat sofas x 2 no worries. Ordered, called for delivery date & then they came...

I would be interested to know the reasoning behind them offering alternatives as opposed to just cancelling your order.

Could it be that those who paid £120 per sofa are having theirs honoured compared with people who paid £20 who are having theirs cancelled.

I have been offered a replacement for an order for a suite costing £340, I am very happy but still have no high expectations for the order the be fulfilled.

Email Paul Loft (CEO) on [email protected]
enjoy

I wasn't! I was told alternatives are being offered for those that they can source a similar sofa to. Wow so many lies!

This is why I was asking for dates of orders. They are now telling people that the people who are being offered alternatives are the people who placed the orders first. So, that would mean that you should of been offered an alternative.

I placed my order before I put this post up, so surely I should of been one of the first... But Nevermind. U win some u lose some :disappointed:

Could I ask when you placed the original order?

No mine were tattershall light grey

Was it eccleston grey? With dark feet?

It was the very light grey ones

I ordered 3 pieces of the wyatt range, chair 2+3 sofa[/quote]

What colour? As they said they couldn't offer me an alternative becos there was nothing to offer that was similar

What a joke! They should have just owned up it was a glitch straight away... Instead take our money make us wait and then cancel. Absolutely disgusting way to treat people!

What a joke! They should have just owned up it was a glitch straight away... Instead take our money make us wait and then cancel. Absolutely disgusting way to treat people!

Can I ask what you ordered?[/quote]I ordered 3 pieces of the wyatt range, chair 2+3 sofa

This is t tweet I just received from homebase

Our Schreiber range is being removed due to the recent change in ownership of Homebase. ~ Ryan

Can I ask what you ordered?

Can I ask what you ordered?

Well Iv had the dreaded phone call from homebase direct. My order cannot be fulfilled! What a surprise! However I have been told I can be offered an alternative which Iv accepted but they cannot give me a delivery date just it's looking like August as there are delays on them. They also cannot give me a new order number? So who knows what's going on :disappointed:

THE CONSUMER PROTECTION FROM UNFAIR TRADING REGULATIONS.
Special offer – not in stock
Making an invitation to purchase products at a specified
price, without disclosing the existence of any reasonable
grounds the trader may have for believing that he/she
will not be able to offer for supply or to procure another
trader to supply, those products or equivalent products
at that price for a period that is, and in quantities that are,
reasonable having regard to the product, the scale
of advertising of the product and the price offered.
This is known as bait advertising.
This is what they will have to answer .

I requested a manager to contact me...

Could you please share the contact details of the CEO office so we could contact them directly as well.

I tried to push for an alternative but he said there was no alternative for my purchase. I said I would be willing to accept a different fabric or style and he said he can't do that. Bloody useless!

Don't just take one persons answer there is no reason why you can not be offered an alternative, its what you are willing to except not up to what they think you will except as an alternative after all the full price of you sofa will be over £700 and on there site the cost of the most expensive sofa is large is less than £500 so the fact you are willing to take something of less value is enough for them to at least offer it .

Spoke to manager there is nothing he can do as they already cancelled my account - I was away on holiday so I couldn't protest it!! So basically I'm just getting a useless voucher! Fuming! He said alternatives were offered to those with similar fabrics or styles, apparently my order wasn't one! Good luck to everyone else!

They have amended their lead time, yesterday was 28 days, now 88 days. very dodgy practice.

I have been talking to the CEO office, my order cancelled then an alt offered with August delivery on a product that should be on 28 day delivery, my worry is that they will cancel again, could be a ruse to keep money in their bank. paid with cc so covered but im wary, have also contacted watchdog

Me too. Although I wasn't even given a timeframe so not holding out much hope.

Very true! I like your thought process :smiley:

They have the next 4 weeks to slowly cancel the orders not going to cause a big wave that way just little ripples keep you thinking your order is going through but pick you off one by one ,offer some vouchers and others a alternative sofa a simple strategy of
divide and conquer
When you have a group of people coming at you don't try to take them all on, select a few and get them to change sides. You have now divided the group and it will be easier to do away with them

Good luck kimbo87, and everyone else. Still don't know what's happening with mine - I'm just gonna wait now, I've phoned them about 20 times in the past few weeks!

From what I can gather the supplier is owed by homebase
Home Retail Group owns a number of well-known brands, including Alba, Bush, Chad Valley, Cherokee, Habitat, Hygena, Schreiber, Challenge, sovereign, cookworks and Heart of House.
So how could the not know the stock levels the truth is these orders were all made to order other wise they would have been delivered within 2 weeks, its simply a lie after lie and digging a deeper hole at some point there will have no other option but to tell the truth .

Apparently my 2x Wyatt armchairs are still going to be delivered on 30th June. They have told me this on 3 separate occassions but im not holding out much hope since its still a long way off... They probably just have not got round to cancelling mine yet.

Regardless of the price we paid, this is very poor customer service. If they were going to cancel order they should have done it within a few days, not one month later... It must be the suppliers who are refusing to honor the orders, hence why when you speak to homebase they have not got a clue whats going on!

Ordered 2 Wyatt sofas, cancellation text yesterday, refunded today, nightmare. Had day off booked for delivery and buyer arranged for old sofas. Terrible customer service.

I've been bombarding them on their Facebook page trying to get the bottom of why alternatives for some but not for others. All I've had is lie after lie. Every time I catch them out on a lie and refuse to believe the answer they give me, their story would suddenly change to another lie. I've been at this for 2 days and now they are ignoring every post I write. I'm not giving up. I've already reported them to Watchdog and the Furniture Ombudsman. I have sent them personal messages on Facebook, which is what they ask you to do, written posts on their Facebook wall and emailed them a complaint. And I'm still not giving up.

I rang the furniture department and the lady over the phone was nice enough and she said she will put my account to the manager and they will contact me soon

grey with dark feet. I wouldnt mind a different colour, i just need a bloody sofa!

I have just been offered a £40 voucher, but told them to stick it as I have contacted watchdog and the European commission and wont be stopping there. They said that the offer of the voucher is still open for me anytime if I change my mind! I would settle for replacement furniture or the none sale price of the furniture I bought. I explained that I rang Homebase to confirm my order was coming as I would need to sell my sofa and chairs and they assured me that it was. Now I have a living room with no furniture at all, that's what infuriates me. A £40 voucher that will always been up for grabs to me! That's sounds to me like they know they've done wrong and are starting to get a little concerned as to how far this will go. keep pushing. Hopefully they'll crack soon and treat us like customers not people they can steal money from for their own financial gain

Which colour wyatt did you order? I'm wondering as there is so many colour options with them as well as 2 different colour feet to choose from, I wonder if certain ones had more stock than others. If you have an order number try tracking it on Argos Iv read most orders are showing on there with delivery dates and times :smiley:

Exactly - it's extremely unfair that some are getting offered replacements whereas I got a refund the day before they even bothered to tell me over text. And they're denying it by saying alternatives aren't available.

As you say sometimes you win some you lose some but this is clearly a case where some customers are inexplicably being given preferential treatment over others, who are being lied to.

Who have you contacted and how? Really not sure where to take my complaint to, but if we can all get through to the same person we can surely do something about this - absolutely disgusting service

I have requested the manager contact me, im not letting this go. At first when peoples orders were being cancelled, i thought oh well, u win some u lose some, but the fact some people are being offered alternatives... that is bloody ridiculous! This should be offered to all or none, not just a select few! Im fuming!

This is ridiculous - I also ordered a wyatt sofa and armchair but was just refunded without the option of an alternative. How is it fair that some people are getting that option and others are being told to do one? There must be something we can do about this

This is ridiculous - I also ordered a wyatt sofa and armchair but was just refunded without the option of an alternative. How is it fair that some people are getting that option and others are being told to do one? There must be something we can do about this

They called back. Was offered an alternative which has been ordered - but they couldn't tell me a delivery date other than sometime in mid-August and that id get a call!

I just rang up to see why mine was cancelled and others have been given alternatives and they had no response... absolute joke. They should offer this to all customers or none... makes my blood boil.

I just got a call to say there were stock issues with the 2 Wyatt regular sofas I'd ordered. They were due on June 28. They left a voicemail saying an alternative would be offered about 2 mins ago. I had only just missed the call so called back, and when I did the woman said its all booked in so I don't see what the issue is. But then there was also a note to say an alternative will be offered! Not sure if anyone there knows what's going on!

send an email to watchdog and if enough of us do it we may get a researcher contacting them, don't need to give your name just a short description of the way you have been treated .

email
[email protected]
(please mention Rogue Traders at the top of your email)

After all the only way to describe them is ROGUE TRADERS

I have a voicemail from a manager stating yes some people have had alternatives but for my sofa (Whittlebury) there isn't an alternative. He said he will ring me tomorrow where I will tell him I'll have the same alternative offered to others

I've had three messages all the same saying that an order has been cancelled.... Don't know which one or why they've sent me the same text three times. I guess I'll have to call them though I don't like the response people have been getting from them. Its a disgrace they cancel them after a month, does it really take that long to check number of stock to number ordered?!

Gah, was on a train earlier replying - I was referring to this link! http://www.hotukdeals.com/deals/incredible-savings-furniture-homebase-delivery-charges-vary-including-a-5-drawer-2439383

Edit: Quite a few people on this thread have received theirs too. 24 pages is a lot to wade through, though :smiley:

I didn't order sofas, but I did receive most of what I ordered in the clearance apart from the Ella units. I got the Piacenza footstool, Woburn nest of tables and Stockbridge bedside cabinets x 2. All delivered by Argos.

As mentioned earlier in the thread , the company is getting taken over , so no amount of bad publicity will affect them , the name homebase will no longer exist . That is why they don't give a toss

I to had the call, lets all contact watchdog, they've had our money 4 weeks! Link below
https://ssl.bbc.co.uk/programmes/b03bhwv8/contact

I think the sofas and chairs that were sent out were all the stock they had . I very much doubt that anything that is being made to order will be honoured

On another thread a few have received sofas
http://www.hotukdeals.com/deals/incredible-savings-sofas-armchairs-homebase-from-20-for-2-armchairs-an-additional-2439458

Hello, thanks for the reply. At least you managed to get something! Your the first person Iv heard of to receive anything from the clearance sale. My delivery date is scheduled for the end of June so its still a while away yet. I'm hoping they don't cancel it but I'm not banking on it. Their Facebook page is full of complaints!

Hi Mello30, so far, Piacenza 3+2 last Thursday (though I got a mystery cancellation email from Argos the day before, a day I wasn't waiting on anything).

Canonbury Bureau about two weeks ago.

Still waiting on the Constable Sideboard on the 31st.

Benwick 3+2s due (ordered on boyf's behalf) already delayed due to a system error on the original 11th May delivery day - due 3rd June now.

I ordered a Whittlebury sofa and a Wyatt sofa, as did my sister. I got a phone call on Monday to cancel them both. My sister received a text today to cancel her order! They're refusing to offer alternatives to me, even though I know they've offered alternatives to other people who had these sofas cancelled! I've been trying to sort this out since yesterday and they are now ignoring my messages!!

just a joke, i ordered the same sofa and mine has cancelled (yet i posted the deal) i dont know how some have trickled through...

When you phone to complain about the service they are so blasé about it . I was told they'd been trying to source an alternative for two weeks , even though they have almost exactly the same sofa on their website ( ordered benwick ,new name ettingham) . Think they're trying to scale back on the losses

the original confirmation email I received stated it was made to order hence the delay in delivery.

how can it be out of stock if it's made to order.

I just phoned about mine. Apparently it's still coming. In late June....

I too did the same and called them the next day to confirm my order and got my delivery slot booked in there and then! I have since had a text confirmation of delivery and sent 2 messages through their fb page to confirm my delivery will still happen - so far they are still confirming it will arrive but I won't hold my breathe on it! I ordered 3 wyatt sofas. Louiselouise do you mind me asking what you ordered and what has actually arrived so far?

I don't usually get too annoyed when deals like this don't come off as some deals always look 'too good to be true' but there is a way of dealing with a situation like this and Homebase don't seem to know the first thing about customer service.
I've gone from taking a punt on what looks like a good deal to vowing never to spend anything in their stores ever again. They may be acting within their loosely defined T's and C's but to hold peoples money for almost a month only to cancel everything is beyond poor.
The weird thing is when the order was taken I got several emails , voicemails and texts confirming the order , delivery date etc. Once they decided to cancel the order I had to contact them to find out more , request a refund and the only confirmation I get is a poorly worded text message a week later.
Pathetic excuse for a company.

also just had the cancellation text. really p1ssed off as we had delivery slot confirmed and gf had the day booked off.

incredibly poor customer service.

anyone want to raise it with Martin Lewis.

Just had a cancellation text. Unfortunately the order reference they've used is yet again another unrelated number so I don't know which of my 4 orders it relates to.

I'm not holding my breath for anything else now on (I thought it looked good to start with, lots of people, including myself received some goods). I'm really annoyed they've held onto my money for around a month.

Also, I've paid the balance off on my credit card, which is going to mean my credit card goes into a positive figure and I'll have to find something else to spend £500 on as I can't just transfer the cash back into my debit card without being penalised (I think). That's the most annoying part for me. I'd have liked them to offer a different means of refund given it's been so long.

Anyone ordered a hartfield???

Gulp!

(Thanks jimmyt11) Not sure if mine will come - waiting on a Constable sideboard on the 31st!

Looks like the cancellation text messages are coming out for the benwick sofas now . Totally shambolic company

I have a load of the constable stuff and some of it is solid oak... the bits you would look at basically. I may be wrong now as it may have been changed over time to make it cheaper. but I must say im very impressed with it and I bought it all at full price.

Maybe that's why they've run out of stock! What a debacle - it's a mess.
I thought they looked a different shade - both are oak veneer though. Guess I'd have to see them in person - hard to tell from a computer monitor.

[quote=]Slightly off-topic, has anyone noticed (some of?) the new range looks identical, just different range "names" to some of their older furniture items?
quote]

harbury is the same design as constable but they are a different colour. constable is proper oak, whereas harbury has a white wash to it.

mine were delivered with no issues at all. in fact the driver turned up the following week with the same 2 sofas again! I had to send him away stating we had already got ours.

Doesn't make sense - it's all chaos! I saw PrincessJellybean's Homebase thread first during the day, thought not worth bothering about, all out of stock. Then ordered during one of my bouts of insomnia at 2am (website continually crashing), fully expecting cancellation emails. My bank then blocked my card - in the middle of the night.

When I phoned Homebase a few hours later and they offered me delivery slots I nearly fell off my chair! Still waiting on two orde