​You are forgiven. You are wrong

4 inches in all forms is somewhat of a let down.......ask my missus. :disappointed:

My pleasure :man:

Step 1 - Stop being lazy
Step 2 - Learn to read

You're welcome :innocent:

Nah she told me she'd rather 4 than none at all....it's the quality rather than the quantity apparently :smile:

After over 1000 comments, I'm pretty sure every topic (relevant to the deal!) will have been discussed.
No idea how we can unexpire this though. Mods didn't pay any attention to the last time I reported it.

Just read the first few pages of the deal, and it's all explained.

No mark on your credit score. Why would it? Loads of people have done this (28 pages on comments). Might be worth s read of them if you're worried?

does this effect credit score and leave mark

Have you looked at what crossbow put 4 days ago and tried it?...

is this deal still possible

Ok thanks for looking into this . Will do a bit more research on 02 refresh as I may get a Sony compact or htc if they work cheap

For the 64Gb £379.99 final price, you should choose the £19.99 upfront 30Gb or 20Gb options.

Either work out to £19.99 upfront + £15 x24 (Device plan) + £0 x24 (Airtime) = £379.99

Do not choose any other option as it will be more.

Don't forget to: request an unlock code, pay off the Device plan in full & cancel Airtime when it arrives.

I need the 64gb

Have had a quick look around at prices & sure seems this way. Although up to £299.99 now for the 16Gb version.

is this still the cheapest way to get this?

Yes it would appear so. Went on chat and requested unlock again on 2 different sessions. Thought I would plug into iTunes this morning for a laugh and lo and behold it's unlocked. So 2 days to unlock.

You sir got yourself in trouble. You should leave at least 24h before cancelling to allow the phone properly register on network.

You did well if you didn't have to fork at least £1.33 for a days airtime. Impressive

Not sure why expired, but thought I would double-dip on another SE. Got the phone at 11:00, made 5 minutes of calls (including to o2). Paid off the phone by 11.20, requested unlock 11:20 then phones up at 12:00 to cancel airtime. So efficient was the o2 staff member she cut me off during the call and I got the no service straight away. Wow. Bout 3pm got a text saying can't unlock as phone not used on the network. Oh dear. Will try the unlock tomorrow.

I can confirm this is still working. Ordered an 64GB iPhone SE on 19th July, paid it off, had it unlocked (took a couple of days) and cancelled contract with nothing to pay - total cost £380.

You MUST put in an o2 sim card first, so the device locks itself to the o2 network. Then o2 can unlock it for free. If you put a three sim card in they may not be able to unlock it for you.

Just before I order this - If I am going to continue with an existing O2 sim for a few months until current contract finishes then do I not need to worry about unlocking issues just yet?

Or if I put a Three sim - then I can unlock for free with them?

Does this still work on the 16gb?

I see the 'show more' button is still tripping people up.

Click this:



Then select this:



If you check more details it will show this:

It was for £360 before, the device price, not anymore now.

If you sign up for a O2 Refresh contract now and want to buy off the device, you will need to pay £480 (64GB).

Still there for both 16GB and 64GB... Nothing has changed.

I think this has expired. O2 has changed the 64GB device price to £480, not £360 anymore.

Yes, I did it last week.


You can pay off the device as soon as the phone is dispatched. Its best to cancel the contract after the phone has been unlocked so that could take a day or two.

Can you pay the device in full while buying and then cancel the contract as soon as the phone arrive?

Is this deal still available

They always do. Shame that they very rarely are.

Anyone else notice after you pay everything off (contract and that couple of quid direct debit) that you get tons of spam on your email?

So I've had the same messag after requesting unlock on live chat. Live chat seemed very helpful and said within 72hours no problem. 20mins later had the email saying 'unlatch' not possible due to not being used on the network.


So the best way is to contact through Twitter?

Thanks so much for this step-by-step guide. Made the process very simple. One call (0344 8090202, always choose option "something else") and done. I told them upfront my reason and they were cool with that. The airtime person did say there was a 30 day notice, so I pointed out that I was within the cooling off period and they cancelled with immediate effect. Generally I was impressed by the customer service quality.

@ emJayO and lankylukey - found the tariff now. thanks for the very quick reply

It should still be valid, when you click 'see more' you will be able to see the correct tariffs for this offer. I purchased the black 16gb version last week but am still waiting for it to be delivered as they appear to be out of stock.

Still available, just follow the tariffs in the OP.

has this expired? I see 20 quid per month on all tariffs on the phone? please help

Not a clue. I've reported this so the mods can un-expire.

Why is this expired?

Sorry, image links don't load at work so didn't see the letter.
So the £56 wasn't a charge they'd refunded, but free monies out of the blue? That's cray.

How did you get this refund, sorry I was not keeping track of this thread

Yes.

Very similar to what I did, however I still hasn't seen any sign of this final bill..... Not sure if that's a good or bad thing and it'll almost 3 weeks after the bill due date

They won't. They will trying and skag u for 3 or 4 days. Nice little scam for them

Just a quick update for anyone still considering this deal..
Ordered phone on the 18/05
Received at 7pm on the 19/05
Immediately called customer services and paid off device contract using the phone and SIM
Requested unlock via myO2 and received an email about an hour later saying it hadn't been used on the network
Contacted adviser online who confirmed it had been used and put through a 'priority' unlock
Still not unlocked by midday on the 20/05 so contacted O2 via Twitter who after about an hour sent me a DM with a link to their online chat who unlocked it instantly
Then called up and cancelled the airtime contract and confirmed I would be billed for a single day of use. Was advised to leave Direct Debit intact for that final bill to be taken

Yet to be seen if they bill the correct amount!

Thanks emJayO and all the others for their helpful comments on this deal.

£116?

Thanks for the reclaim link, Woby_Tide. It actually worked.

I think £116 off a new iPhone SE officially constitutes as being worth the hassle.

I've had to remind O2 they owe me £70 worth of refunds for two contracts. To be fair to them they've apologised and offered me an extra £10 for my troubles

I sort of noticed it when the network gets like one bar (I'm on virgin) but when four/full bars it never happens. It's likely a fault relating to your network connection provider.

Well it would be, but it was dusted in 1 day, not 3, which is what they decided to,take

I think the £2 is the pro rata airtime from when you ordered the phone contract to when you cancelled it

Part 1 refund received. Now the fight for the other £2 they have helped themselves to

Hi all,

I have noticed a fault with the SE, I have done everything to rectify however non seem to help, in the past 4days since fully unlocking it, i have noticed reception fault with the fone, I am planning to send the fone back for a full refund.
calls drop, data constantly switches to 3G, E and GPRS.

anyone noticed it? I am using a BT SIM.

Complain to them directly on the o2 website, takes them max 7 days to respond

Still waiting for refund number 1, apparently processed on the 10/05...can't be arsed with it so will write a formal complaint letter by snail mail requesting full refund in 5 working days and pray they don't action it $$$

I was just about to post the same thing. They've assured me it will be returned in 5-10 working days.

I guess that's why I was told to cancel my direct debits, as they just cannot control the automated charges.

They've taken £665.59 out of my account, when I was assured that I wouldn't be charged this. What a shambles..

Someone will think twice about stealing it anyways with the fingerprint scanner and "find my iPhone" wiping the stolen phone turning it into a useless doorstop for the criminal

On the plus side, someone will think twice about stealing it

Could be a new colour to equal rose gold.....skidmark white

LOL, just make sure you wash your hands after you've been to the loo :smile:

But the front will be..........WHITE! The Horror.

:man:

Who cares about colour, you can easily cover up the Pinkiness with a nice phone cover....
Unless of course you're a fanboy who carries it around raw

As do O2 (although, they don't discriminate for either gender)

John Lewis have the 64GB Rose Gold in stock.....for the laydeeez.

http://www.johnlewis.com/new-apple-iphone-se-ios-4-4g-lte-sim-free-64gb/p2621621?colour=Rose%20Gold

I was going to buy from John Lewis as they offer a 2 year guarantee, but they were out of stock of the 64gb for all colours.

Though right now, their site shows stock for Rose Gold. They must have updated this recently as this wasn't the case yesterday evening.

Yep, seems to be out of stock everywhere and not just o2.

I've been frantically checking over the last few days as wanted to buy a 64gb in Silver or Space Grey for my wife's birthday this weekend. The places I've checked showed a 2 week lead time. Spoke to Apple via online chat and they said the same thing.

But late yesterday afternoon I checked Apple Store again, and to my surprise they had stock available to collect immediately at a lot of their stores, including my local one in Leeds. So I quickly phoned them up and placed my order - just need to make the trip to the store to pick it up now :smiley:

Would have been good to save £60 with this refresh deal, but couldn't wait for o2 to get stock back in, and also probably not worth going through the pain that some people have had with the unlocking and being incorrectly billed.

​Thanks man! I get what you're saying about the lazy design, but it's still, to me at least, a beautiful design and if recycling an old design keeps the cost of the handset down then I'm ok with it.

From what I can tell from Apples website products are covered for 1 year (no matter where they're bought) so maybe there is no real benefit of buying from an Apple store. If anyone knows differently please let me know

I just got an email from them saying "Thanks for choosing O2" Your bill is now ready. There's nothing to pay this month"

Any idea why I'm getting this? I closed the contract and phone plan, so why am I getting these bill emails?

First year it's no difference. You can walk into any Apple Store and get sorted. Second year, you have to take any issues up with the seller. So you'd probably have more joy if you bought from Apple I'd imagine.

As for stock, it does still seen low. I think it's more the case Apple didn't ship as many devices, rather than the SE being a massive success. It's a nice phone, but very lazy to package it up in the 5S chassis/screen.

They just took £665.39 out of my account - livid? Just a bit!

Yeah I had the £35, then they tried to say it was £6 odd for 24hours. They are supposed to be refunding me 'something'. Think I will end up scrapping over about £2.50.

Have all o2 stores run out of stock? seems everywhere else has :/ ..also, does anyone know what kind of warranty you get as apposed to buying direct from apple?

I got a letter from complaints review today, where they have 'partially upheld my complain'. So erm...thanks for that. As a goodwill gesture they have credited my account with £35.....so that's £35 to remove the £35 they should never have charged me in the first place.

Good job, guys. Heh.

My final bill has been created with a credit left of £37, haven't the heart to have any more discussions with them so requested a refund but a sub-£350 SE 64GB is the final prize. Alls well that ends well

If one can get the deal with the minimum of fuss, then it's really good. Obviously one does not know it's all done for at least 2-4 weeks afterwards as O2 have been known to fire off charges down the line.

Personally I am of the opinion O2 would still find a way to cock things up if I went through the deal again.

Surprised this deal still works, and now considering O2 are being much more lenient and willing to unlock the SE if anyone wants a SE for much cheaper than RRP go through this method.

Did you cancel the airtime? It should go down soon to around £2 pro rata

Thought I managed to navigate my way through, however had the £35 bill today and passed to three different people to try and sort. Who knows if it's ok now?!

Thanks for the deal OP. Great find.

I ordered a 64GB on Wednesday. Collected Thursday. Used it for about 30 hours then made the call last night and cancelled the airtime and I paid the device off in full. Received the unlock about 18 hours later. Very simple process for me.

As for the phone. I have been Android thru and thru since version 2. I hit the point where I was sick of things not working properly and having to go thru hassle with rooting and things like that. So far so good. I like the iPhone, no complaints so far. Its fast and it works.

Yes, but it's not just £60 - it's the epic entertainment that is o2 that you will really miss out on - and that's priceless

Got this deal, thanks OP.
Was going to wait until my contract run out next March, but I managed to lose my 5s yesterday!

I couldn't wait and decided to pop to my local carphonewarehouse to get a 64GB in gold.

I don't think I could of waited 3 weeks without a phone just to save £60 lol

The 64GB's are out of stock pretty much everywhere. Including Apple Store.

Cr8p. Need a 64GB in Silver desparately for the wife's birthday next week!

They initially put the bill as £35 but I called them to notify and the CS changed it to the prorata £2.33

Did they skank you for the £35 first? Or had you cancelled the DD straight away

I had my "fight" finally ended as they DD the £2.33. Now I can enjoy this phone, already noticed the battery life is great (on average 2 and a half days usage on general apps before charging, more than the 8 hours my old nexus 5 lasted), and it boots up in 12 seconds.

Cheers for that. I doubt anything will come of it, but worth a punt.

I phones up and they said they would process the refund for me - and then o submit a complaint for the £2.33 difference

Your billing cycle is a few days ahead of mine but I was told when my final bill is produced on the 9th you can request a refund of any outstanding credit through the following link http://www.o2.co.uk/finalbillrefund so could be worth submitting the request if the bill looks to have been produced

So it's gone from £35.00, to £00.00, and now to -£35.00. I wonder if that means they have paid me? :man:

Seems like most models are out of stock now and will take 2-3 weeks to delivery.

Only one left is 16GB in Space Grey...

Lol, I had the service for exactly 24 hours and they charged 3 days, so waiting on the refund and will then instigate bunfight mode for the additional £2.33 they are trying a fleece for.

I'm back, they just robbed £35 off me yesterday and sent me an email today saying there is no payment due!

[strike]It says £55 per month and £0.00 upfront £20.00 for me, is that right or did I miss the boat[/strike]

My stupidity

I haven't received any sort of bill or letter and I cancelled a couple of weeks ago now. Nice.

I got billed today for the full £35. I didn't cancel the DD, this usually gets marked on your credit file when a payment fails. According to O2, after 14 days from the date of cancellation (tomorrow), their system generates a final pro-rata bill and I need to call back once my online account reflects the new bill and they'll refund the difference. Seems straightforward.

:man:

A thousand interactions with O2 customer services.. ooh, comments.. I see what you did there.

:smiley:

:disappointed: still locked myself and awaiting some sort of crazy bill to sort out

WE DID IT EVERYONE!

Going to go and get a Gold 64GB tomorrow in store.

Hope I don't have to go through all the trouble alot of people have been going through when paying off and cancelling the airtime....

I won't hold my breath....

I got an email from [email protected] yesterday asking for my name and security info just so they could reply to me. That's the last I heard for 24hrs.

Tempting to ring billing, but really feel the Complaints Review people should sort this all out as it was them that did the account shut down.


Well, at least you are up to date on the complaint process already.

hah oh dear

My account looks bizarre, it says they have received a DD for the full bill (they haven't according to my bank), but because of the credit they gave me I don't know whether that has prevented my account appearing to be in arrears as I haven't seen a mail like yours. Just need to wait for next bill to be created I guess and can then see what can be claimed.


(Now do I get one of the 5s on Refresh for the kids or is do I learn my lesson)

Hmm I haven't had any letter yet or anything relating to the 24 hours I had the airtime contract. Sure as hell ain't paying £35

It's like O2 want us to hit 1k comments.

I got the same. Oh joy

Is this deal still live for the 64gb model?

Hi,
I an tempted to order, is this deal still working?

Pinged off emails to both the social media and complaints email addresses, but nothing will happen till Tuesday now I guess. Could ring them, but **** that on a bank holiday weekend.

They really are the gift that keeps on giving.

These asshats are trying to charge me £700 for 2 years line rental. That'll be a fun argument.

*sigh*

I guess the hit this would take on the customer service ratings have made them change their ways and now providing unlocks for people going through this method.

a second go on chat saying i wanted to make a complaint and the guy did the request (in up to 72 hours) but it actually took 5 mins.

Yay!

Re-reading back over the comments and seeing the complaints line gave me the oomph to try once more

I didn't read through 50 pages of comments but the ones I did read didn't give me cause to think there was much of an issue other than the unlock taking a while and that they 'may' force you to keep the sim live for 3 days. when that didn't occur i thought it was ok.

Surely having read all of the comments cancelling straight away was a bit naive?

I had an absolute nightmare with them. Sorted now (bar being owed £35 for the first bill). Would like to say it was worth it but think this will be the last time I do one of these O2 refresh deals

so I bought the phone at 5.30 yesterday, paid it off and requested an unlock code at 8pm. the guy asked if i wanted to cancel the airtime so i said ok.

put in for an online unlock this morning just to be safe as i hadn't had any confirmation of the other being started. email at lunch saying they couldn't unlock due to not being used in the network. I had called myself, and also used the phone to call them so this is a lie.

on o2 chat the person said because I had cancelled the contract and couldn't have it 'live' for 24 hours only optiokn was a pay and go sim then pay 15 for an unlock.

really not impressed, even if it is technically cheating the system.

If twitter doesn't work I'll go elsewhere for an unlock as they're not getting a penny more.

Moral of the story for me is don't cancel the contract too quickly, even if you end up charged a few quid for a couple of days line rental.

I was just about to return my handset, as I just couldn't be bothered with the whole ridiculous O2 "jumping through hoops, bad customer service & totally inconsistent bullsh*t.
Luckily for me at the very last furlong, my handset was unlocked within an hour.
Even though the lovely lady from CEO Complaints Office apologised for everything - I have still cancelled my 2 existing contracts I have for 4 yrs - I guess its simply time for me to move from O2 after this fiasco.

However, it is good to see new peeps who have taken this deal recently having no unlocking issues, hopefully O2 has sorted it

I went through my bank with the DD Indemnity and had it refunded that way (no waiting about then),

Well my problems with O2 and the broken promises, lies ETC and the failure despite everything i tried resulted today in them receiving the handset back, I had already paid off the device so they have today issued a full refund, cancelled the airtime agreement, i already cancelled the DD and fully reversed the 1st bill in it's entirety, they now have a second hand iPhone, with used earphones and used charger / cable, all because they just would not unlock the damn handset. That's my dealings with O2 over never again.

I have had the same issue. Being refunded. I've discussed this over chat and saved the promises. Also recorded all conversations I've had with them! Don't trust them at the minute

It should get refunded, but if you find it has not refunded go to customer services and request the refund

No they actually took the DD out of my account, this was after it altered to pro rata at £2.33 (which I have paid already).

Thanks OP.

Walked into the O2 shop at 11:30.
Walked out with iPhone SE at 11:45.
Dialled 202 - paid off device plan & cancelled contract, 12:00
Unlocked by 1pm.

Put my previous SIM in.
Job done.

Well I have been billed £35. Thanks O2!

On the brightside after my online chat I will get it refunded within 5 to 10 working days!!!!

What a joke

Hi what do I need to say to O2 twitter to unlock it?

Well as an epilogue to my battle, my complaint to the review team was upheld and they appreciate the misinformation that was provided on the various chats is the reason this has been upheld and they apologise. Actually genuinely impressed at the response they gave, very detailed and has been looked at as they knew all the details of the webchats and contact with social media.

(And as this was a hot deal at £379.99, lets now say it's smokin' hot......:sunglasses:)

So thanks also to splashmo as he was one of those who kept me going when I had seriously given up hope and attempted to cancel it all

Huh...O2 being complete inconsistent.

Well. I. Never.

btw I didn't have to use twitter just called 202 few times, once for each step. Also, ticked the box on the MyO2 website to unlock the phone after calling them about it. It took one day, they say it takes up to 72h. Not sure if they can charge for few days of use, but they said that will.

Hey guys my first post here! Just signed up as wanted to say big thanks @emJayO as it works!

I was surprised how fast it was actually. I ordered the phone on Monday night, got it on Tuesday. Payed it back straight away and requested to unlock. It is space grey SE which wasn't available even in the apple store. I got confirmation of unlocking today and canceled the contract. Lady I spoke with said I will have to send the phone back but it was already paid for. My account said that device plan is settled. She also thought i won't be able to unlock but the phone was already unlocked. She went quiet after that :stuck_out_tongue:

Just so you know. Once you unlock they seem to put 1 month charge by default, so worth to mention you want to quit today to pay only for couple of days of use (from the arrival of the phone). I think i will be billed for few days of use only. Will report if otherwise!

:sunglasses:

Morning all. Ok just finished doing my switheroo here. Lady on phone said it isn't in the terms and is against o2 policy. I was firm and she gave in but mentioned she'll talk to her managers about it.

If I doubt quote the "pay monthly mobile agreement" clause 10.4 which can CLEARLY says " if you cancel the airtime agreement during your 14 day period any equipment you agreed to at the same time for the supply of any equipment will also be cancelled UNLESS you choose to pay in full for your equipment in line with the terms of a device plan"

O2 really are the gift that keeps on giving.

After a quick conversation it seems that my 5 to 10 day online quote will be infact more like 20 working days to allow for the DD chargeback window to elapse (never heard of this one before).

I second that mate & definitely the Jailbreak ;0)

Managed to get mine unlocked as well, thanks to the twitter team. The other o2 teams are utterly useless. The online chat team are all on Happy pills and will tell you anything to make you feel at ease, but in reality they do nothing.

Cancelled contract today and made them change to pro rata rate, so should be due a refund in the next 2 weeks after they've taken the first months full payment...

Big thanks to all involved in the thread, we got there in the end... For me, it's now the waiting game for the Jailbreak before I really use the phone to its full potential :wink:

Somehow its all sorted. Had to raise a complaint in the end but once this was done the service was great.

Just waiting to find a large bill on my online banking now....

At last....


The social media guys never really got the chance to get this sorted (I emailed them as per Splashmo's kind instructions)
As it happens - I received a call in response to an email I sent couple of days ago to both the complaints team & to the O2 CEO Ronan Dunne stating if I dont hear anything within the next 48 hours I'm cancelling all my business with O2 in addition to the return of the handset (I was truly p*ssed off with it all tbh, didn't even expect a reply)

A lady called and explained someone from the unlock team will call me within the next 15 mins and she will call back within 24 hours to ensure everything had been resolved and also arrange a complimentary credit (whatever that is) - true to their word I received a call from unlock team & they unlocked the iPhone.
Phew - what a mess about just to unlock a phone, Im just glad its all over....

YES!!!!

Finally! After 2 weeks I have been unlocked!! What a 2 weeks it has been! thanks to Splashmo for the twitter tip!
Goodbye to everyone that has been a part of this journey I hope you are all free or soon to be free! I will leave you with an inspiring poem

If you can keep your head, when all about you
Are losing theirs and saying the HUKD £30 Samsung hoover you got 3 years ago was a one off,
If you can trust yourself when O2 Gurus doubt you,
And be baffled by their doubting too;
If you can wait and not be tired by waiting two weeks,
Or being lied to about the IMEI not being registered,
If you can fill the unforgiving fortnight
With sixty quid worth of saving,
Yours is the iPhone and everything that’s in it,

And—which is more—you’ll have an iPhone SE, my son!

64GB came yesterday after I ordered it 2 weeks ago.

Called this morning, all sorted. No hassle for me at all. Saved £60 with virtually no time spent on it.

Happy. Much prefer the size to my 6 plus too :smiley:

Guys, the refresh nightmare has started on another thread. It's early days but already the 'more details' button that needs to be clicked is causing problems lol. Refresh hell part 2

Had my eye on this deal when it was first posted as I was thinking of buying the 64gb version for my wife's birthday in a couple of week's time.

But after reading the comments here I'm not sure if it's worth all that hassle to save £60.

Hmmm, finally got through to Social Team and how they say they that it is "showing as not being used".... what a joke. Been using the POS since Thursday when it arrived and made calls/texts and used the web. CS even confirmed the calls and texts i made on Saturday before requesting the unlock.

Gonna have to send in screen grabs now and take it from there.... :confused:

Anyone have trouble with the o2 twitter link their social media team send you? its a b i t . l y / address... Whenever I click it, it eventually comes up with "Page cannot be displayed"... tried multiple devices and browsers...

None of the EE MVNOs have 4G as far as I was aware. I know Life don't, and 99% sure Virgin don't.

On a side note I was told no more payments would be needed. But am fully waiting for O2 to ruin my credit rating.

They are on EE but last time I had a virgin sim (about 6 months ago) I ended up switching to Three as Virgin still didn't have 4G - http://www.4g.co.uk/virgin-mobile-4g-coverage-network-summary/

Thanks Jotei, hopefully you continue the good fight and get the problems sorted with the customer relations team. Or try messaging the twitter team to transfer you to the social media team? The one I was with Linda had the unlock tool directly with her (strange that customer services dont have access to it but the social media team do)

FREEEEEEEEEEEEEEEDOMMMMMMMMMMMMMM!!!!! Thanks Splashmo for the Twitter tip, messaged them and was transferred to the social media team who had full access to the unlock tool and now the phone is unlocked! (Next to request a nanosim from Virgin which in fairness I should have done a week ago, but no obstacles in the way now)

I managed to cancel my contract and unlock my phone straightaway BUT now I have just checked my bank account and they've taken £35 first month payment and now have sent a whopping bill for £665.59 as an early termination fee! Even though I cancelled over the phone on the same day I received the phone (within 14days). Has anyone else been faced with this? Any help will be appreciated.

I think they do, they use the EE network. Im on a contract with them which uses 3G but considering switching to 4G soon

This or the 6S/6S+, upgrading from a 5S?

Yeah they have taken money for this contract via DD for me too, but I will sort that out separately. I paid for the handset outright, then cancelled this particular contract / airtime etc.. So obviously I didn't get a bill for the handset price as I had already paid for it.

Twitter is the definitely the way to get your phone unlocked efficiently without any muppet fobbing you off. Managed to sort mine and my girlfriends today. Just in time as it has been 13 days since we bought the phones and they'd have been going back tomorrow!

I am HKUD's Erin Brockovich.

Just without the cleavage.

Apparently no note was left on my file to credit the first month to me, so looks like I have one more argument to go. Amusingly, they are counting the 14 days from the day I ordered. i.e 8pm on the 14th, when I didn't get the phone till 18th.

*sigh*

Edit: Complaints review just rang me. Not much could be said really, she just apologised for the crap service, said this is the only time she has seen something like this, i.e the IMEI not registering, and apparently my phone is still not being shown on their systems as being used. No compo as they would have offered that in free months airtime, so just got her to disconnect the account, and remove my bank details from their systems. Been advised to cancel DD just in case.

How have you been speaking to them? Just via Twitter?

I am also thankful to Splashmo for sharing this deal and his continuous efforts (which eventually paid off in the end for him.. well done mate!) in his struggle to get his handset unlocked.
Unfortunately, the twitter guys fobbed me off with "customer relations are dealing with it, thanks for patience" due to my email d 5 days ago.
If I haven't heard from Customer Relations by Wednesday, the iPhone is going straight back down to the O2 shop & requesting a full refund. Followed by the cancellation of two contracts I have had with them for 4 years. Time to protest with my wallet & go elsewhere, a loss of £60 or not, I cease caring now.

I've had my phone unlocked and all sorted for days, I owe O2 nothing and expect no further life changing recriminations.

However, for those who have yet to reach the happy path I want to point our splashmo's true following of the HUKD mantra, his devotion to squeezing out a pound to save a penny has yet been superseded. Long after others have thrown in the towel he has pursued the one true direction and let no diversion or sweet talking online chat person divert him from his ultimate goal. Long may that £60 reside warmly in his account as a true testament as dedication to the cause.

I tip my hat in respect and thank him for his heat...

I honestly wouldn't trust the online chat as far as I could throw them. I am going to ring cancellations tomorrow sometime.

...might record the call, tho.

@woby_tide

O2 chat is the tool of the devil. They simply tell you what you want to hear in the hope that you give them a good rating, and fully aware that once you realise they have told you a load of old cobblers, there is nothing you can do about it.


@Smuggling Pnuts

I told them I knew where they live :man:

Glad to hear it, mulv2222. Took me a while before I got to that stage, so guessing I laid the groundwork for others to get sorted quicker.

@Jamie2497

Just hit them up on @O2. It took a while, as they are responding to loads of queries. It seems given the above, they are responding quicker to unlocking issues now.


It still begs the question. What the hell has been going on. It's also rather telling that O2 only trust their Social Media bods with the unlock tool, rather than actual CS :wink:

Out of interest what did you say?

Me too ... they are looking into it now. I didn't bother with Twitter as normally its a pointless exercise.. fingers crossed eh?

Well done folks on getting the unlocks. I have now joined a Vodafone battle - which I am sure is going to be epic as their systems go into meltdown Clicky link

I'm trying this way now, if this works I owe you a virtual beer!

Wow thank you So much for this. Complained on Twitter - someone messaged me - went on online chat with them - unlocked within 10 minutes! Thank @@ck for that - never again....

LOL, when someone tries to quote the law but absolutely have no clue what they're on about themselves XD

I am tweeting away as I read... lol... "any hope is better than no hope". No reply from Customer Complaints / No reply from anyone at O2, its pretty bad Customer Care

Holy crap! Can I have the details, what did you send them etc?

Well, **** me.

So I have been having a moan on Twitter, and after a week of nothing, they offer to email me. Within 2hrs of first email contact....


....and the phone is actually unlocked. So whoop-de-****ing-doo, but what the hell has the last week been about? All it took was for someone at their social media dept to flick a switch? I...but....argggghhh.

*head explodes*

So I've paid off the phone, am waiting for it to be unlocked (IMEI issues..) how do I cancel the airtime? Do I just phone cancellations or can it be done online? Feel like I need a record/paper trail of my request...

Good luck with that :sunglasses:

What o2 email address? I've looked in my o2 account, there is no mention of an email address or way of reading emails... All the o2 correspondence from o2 to my regular email have no CCs to any o2 email address.

In regards to the unlock, just spoke with them, the unlatch status according to them is "under processing" so they said to wait a bit longer.

I'll give it till tomorrow evening, and then all hell breaks loose.

For those who requested the Unlock and got it, on average how long did it take to receive the unlock code/email confirming it?

I requested Saturday, still no joy when trying different sims as yet.

I know they say up to 72 hours, but should you receive a message from them regardless?

Of course they haven't. It's right in the OP what they need to select, but that fiendish 'show more' puzzle seems to consistently trip people up.

I guess for some it's just too hard to click on....

The device price has now increased to £480 - £20 per month for handset.

Good morning, campers.

Good luck for all those expecting phone calls, unlocks, or just the tiniest example of competence from O2 this week. For some it will be the final week of their 14 days, but don't give in, we are HKUDers godammit! We know that it's always worth spending 2 weeks of hassle for a £50 saving....who cares in the time we spent on online chat to Vikram we could have knocked out a couple of shifts at the local McDs for the same/more money. It's never about the money....it's about the principle!



:man:

Still no unlock for me and It's been nearly 2 weeks. Paid off the phone on the day I got it and cancelled the airtime last Wednesday after 5 failed unlock requests. Not committing to the contract without an unlock.

O2 chat guru as told me he will extend the returns period for an extra 4 days. I have inserted an old O2 PAYG sim into the phone now. Apparently they can still unlock the phone despite not knowing any details about the PAYG sim!

oh well they have 72hrs before the phone goes back for a full refund.

2 weeks down the line the promise of a £60 saving isn't really worth it. So much time wasted !!

I got my phone last monday, so should have another week.

Although, I was told that these dates can be 'flexible' if needed by the last CS person I spoke to.

....so probably bull****.

It's almost been entertaining but decided it is unlikely to fix anytime soon and in theory only have 4 days until cooling-off could end. Will still fight to get all my airtime back as I've "never" connected to their network so they must have sold me faulty goods....:wink:

Sorry to hear you've had enough. Not tempted to allocate 30 mins a day to bang your head against the wall with O2 CS? :wink:

Been away most of the weekned but I had a 30 minute call with cancellations/returns and customer services yesterday for much the same reason.

"Reason for return?"
"The handset is faulty as it never registers on the network"
"I can see you have made calls though?"
"You tell me why it isn't registered then"

Couldn't even process the return as the find my iphone was active on the phone and I wasn't in the same place as it. Now going to take it via shop to return and hope they refund the device plan otherwise will have to do a chargeback and cancel the direct debit for now

Given the complete cluster**** O2 seem to be getting into with some customers, and you are the only person on this thread I am aware of with an unlock before paying, I'm inclined to believe you just got a lucky glitch.

....obviously it's mute point, as the phone has to be paid off at some point regardless.

Wrong, you don't need to pay off anything before getting the unlock as I documented above.

I have come from the 6 to 6s plus back to the SE. It's working for me because it fits in all pockets easily, works with my watch, is relatively snappy and works in my car with Bluetooth. Don't miss force touch at all and never used it on the 6splus. Good for the gym/runs. I have gone back to the iPad/iPhone model. I thought with the 6splus I wouldn't need an iPad. And largely i didn't. But with this I can do the basics adequately enough and for big browsing sessions use the iPad. So with the £55 odd saving yeah this ticks the boxes for me.

I'm still tempted even with all the problems. Can anyone tell me if the iPhone se is any good?

If nothing is sorted by Tuesday I am cancelling my line rental regardless and requesting a £15 pay and go sim and doing the unlock that way. Then writing a letter of complaint. I can't figure out if this is incompetence or whether it's a game they're playing to prevent people taking advantage of their offers

Good luck. I have lost count, ok it's 3, of the times I have been promised a call back.

Currently waiting 2-5 days for the mysterious Ruth to ring back to let me known if 'technical' have fixed my phantom IMEI issues. :neutral_face:

If you have not used the phone for 24hrs-ish yet, then that's probably the reason still. Just do as they say and ring back Monday.

If you're still having issues after that, clarify if it's the SIM or IMEI that is not showing on the network, as you may have fallen into the O2 blackhole a few of us got sucked into.

I'd have to agree that was pretty uncalled for. in the past they've always unlocked before paying the phone off seems to be issues with the iPhone se rather than a change in policy.

I've had just about enough now, how is it this difficult to get a phone unlocked, even my pay as you go sim apparently isn't recognised!

He was a bit harsh, but he is correct that you have to pay off the device before unlocking*. Although some online chat agents have been advising otherwise.

My advice would be to stay away from online chat, anything short of asking them if they have a head seems to bring things to a grinding halt.

Ring them, but as soon as the person on the other end of the phone starts sounding like they needed help dressing themselves, then hang up and call back. They seem to have call centres in South Africa, Glasgow, India and a few other places, and the Indian ones in my experience, are the worse, so they get an insta-hang-up.

Recently I have just been going through to cancellations and bullying them into helping me as it's UK based. I use the word helping very loosely.


*Although this is no guarantee you can still get an easy unlock.

Bit harsh....... THEY are not complying with their own T&C/FAQ and I'm the thicko?

They didn't mention a problem with the IMEI. I was just informed that because the sim wasn't registered the form they had completed had been sent back?! I was advised to make more calls and text messages and to phone back in 24 hours

I did feel somewhat sorry for the o2 chap/bot - but o2 have always loved to make their lives more difficult than it needs to be. It does state that pay monthly phones can be unlocked at ANY time in the FAQ.

I am going to be honest. I was rooting for the guru after that point :man:

@pnut

SIM or IMEI not showing on the network?

You say that but I have phoned o2 and paid the device cost up front in one go. I have also made calls and sent text messages but they claim that the Sim card is not registered on the network and refused to unlock. What am I missing?!

Running into problems like everyone else.

Firstly they won't unlock SE, but then when pressed they changed it to that I need to pay off the device plan before they will unlock.

O2 GURU - SONU: Its your new iPhone SE, right?
RICHARD: Yes
O2 GURU - SONU: It isn't registered with your number yet, when you make a call from this phone it'll take up to 24-48 and then it'll register with your number.
O2 GURU - SONU: And right now we are not unlocking iPhone 5SE.
RICHARD: It has been 24 hours
O2 GURU - SONU: If you want to get it unlocked you need to buyout device payment plan.
RICHARD: And you are unlocking iPhone se, it is all over the Internet with loads of examples where you have
O2 GURU - SONU: We've received new updated and we aren't unlocking iPhone 5SE.
O2 GURU - SONU: Update*
RICHARD: That is against the terms and conditions when I signed up which stated that unlocks are free. You are therefore in legal breach of contract. Are you aware of that fact?
O2 GURU - SONU: We are aware of all facts and unlocking is free, we won't charge you unlocking fee if you buyout the device plan payment.
O2 GURU - SONU: Pay full cost of your device and we'll unlock it for free.
RICHARD: Ok, let's do that. Am I able to pay for that through this chat?
O2 GURU - SONU: We can't take payment over the chat due to security reasons, you can pay £360.00 device payment by logging onto online o2 account or call our payments team on 0344 8090202
O2 GURU - SONU: open Monday to Friday 8am - 9pm, Saturday - 8am to 8pm, Sunday - 9am to 6pm.
RICHARD: Was your previous statement what're you said you were not inclining iPhone SE incorrect?
RICHARD: *unlocking
O2 GURU - SONU: We unlock it only for o2 refresh customer who pay full device payment after getting the contract.
O2 GURU - SONU: Sorry for the mistake.

Clearly O2's CS staff are skint fiction authors

Now that a few weeks has passed, can anyone confirm that they've paid off the phone and successfully cancelled the contract?

The best one I have heard was CS telling me my IMEI won't register on the network till I have my first bill in 3 weeks.

Yep definitely know that feelin.....

The issue seems to be there is a technical fault that stops phones being registered when first used. You can make calls etc, but the system cannot ID your phone on the network. How these 2 things can be mutually exclusive I have no idea.

Anyway....when you call CS they just assume it's the usual reason that you have not used the phone, so just tell you to use the phone more. Which, would probably be the right advice normally. However, when people are stating they are still getting the error after 24hrs, then someone should be flagging the issue. It seems no-one has. The CS person I spoke to said it was the first case she had seen. I wonder if anyone else having the issue may not have to jump through all the hoops I did in order to find out what was going on. So on the plus point, if others don't have to go through all the crap I did, and still am, going through. Then I will take that as a silver lining.


I made the guy I spoke to earlier read all the notes on my file. The person who was supposed to ring me back last night, left a note saying: "Unlock failed due to IMEI not being registered...can someone let the customer know". So not trying to find out why, or contact me themselves....



I sent a letter to the complaints dept on Thursday morning. I have since revised it, as needed to add several more paragraphs.

Thanks! I think I will have to get one ordered today.

Jeeez... lol... they STILL sell that relic? :-D

Well that certainly doesn't surprise me at all, they have failed to call me back (Managers) on so many occasions now, I just give up - in hands of customer relations now, I simply cant be arsed speaking to CS, if it wasn't so frustrating it would be funny

Stuns me the crap that these O2 customer service people still keep trotting out. There's loads of examples of phones being unlocked (mine included) without having made a single call/sent a single text. I sent one incoming text to the device and then requested the unlock. Apart from being told I needed to wait 24hrs nobody said I needed to use the device for longer.

Wish me luck, paid off the device plan and requested the unlock code....

Has anyone ordered the 64GB and Space Grey model? Was the wait as long as they suggest?

Looks like we are in the same boat doing the same thing. I'm not sure if mine has been passed over to their technical team but i am expecting a phone call from Robyn in CS services tomorrow....we'll see. She says i need to use my phone more...because talking to her for 20 minutes using the sim isn't enough it seems - what a load of rubbish.

Wait....so this isn't a better deal?

That would be a different phone.

Just on the phone to cancellations.

Apparently my IMEI and number are not showing on the network. No-one knows why. Guessing some people's accounts have just glitched. I would recommend anyone who has the IMEI issue for longer than 2-3 days to contact CS to see what's going on, as essentially an unlock can never be carried out on these phantom accounts it seems.

Will probably have to cancel purely due to O2 not knowing how to fix....or at least that's what I am hearing so far.

Edit: Right. Got bumped from cancellations to CS.....not sure if a manager or what. My phone number and IMEI never got registered by 'one of their systems'. Unlocks would have never worked. The systems that register my payments is obviously working just fine. My case has been kicked up to technical to see what is happening. Once they have fixed, if they can, unlock will then be done. Looking at 2-8 days. If it goes over the 14 days then I can still cancel.

Told the lady I will be cancelling, and have been told all payments when I do will be waived. Well, she said they would refund the £35 for the month, so whether I will actually get some extra money credited after the pro-rata amount is taken is to be seen. I am to get updates after a few days....I did ask for a direct contact number, but apparently these don't exist. I live in hope....

Again, anyone having the IMEI not registering error on unlocks after a couple of days, I would strongly recommend contacting CS.

http://www.hotukdeals.com/visit?m=11&q=2434772
Just spotted this. Is it the same? Lot cheaper.

Still think it is time to expire this deal to save anyone from the torture!

I'm having the same issue with the IMEI - even when I was talking to CS using the the phone/sim! Said to phone back tomorrow as I've only had the phone 24hrs....hmmm....we'll see....

Mines another showing as a s6 on their system, 5 unlock attempts have fails so far with the usual "it has not been used on our network" despite making calls out and leaving it several days. There must glitch somewhere in the system which seems to be totally random, If i can not get a successful unlock it will be returned Monday. Just out of principle it shouldn't be this hard i'd rather keep my money than give it to o2.

Mine is showing as the 6S also however the IMEI on there is correct. So long as the IMEI is the same as the new phone, it means the phone is live on their network

Mine showed as a 6s as well, I don't think the system has updated properly.

I did that. I think some have just fallen through the cracks. I also tried the unlock before paying off.

My phone is showing as a 6S in my account, so I think I have been glitched.

Good news tho....I WILL FIGHT ON!

It's the principle :smiley:

Yeah I was quaking reading all the horror stories. I guess the trick is to actually use the SIM O2 supply inside the new iPhone. When I requested the unlock this morning, the IMEI number was showing on the 'my O2' page. I guess people have been requesting their unlock too quickly or cancelling their airtime which in turn complicates matters.

I think I have finally hit the wall. I have said this before, but it's just gone weird now.

Just spoke to customer services, and was told my phone was not showing on the network, and may not do till the first bill is produced, and this is why I am getting the "IMEI is not showing on the network..." error. So in 3 weeks time my phone may show on the network, and I can unlock then. When I called this out as possibly incorrect, the lady I was talking to got a bit shirty.

Also, due to the online chat people pinging in loads of requests despite me telling them it might not work due to this error, I now get

"This iPhone unlatching request has been rejected as there are multiple unlock requests received."

Apparently I have to either wait 72hrs to let any errors clear then try again....and if I get the IMEI error, it's because my phone hasn't updated on the network because I've not been billed so need to wait till I am in 3 weeks.

Sweet. Jesus.

I just want a deal like this to pop up on the z5 compact now

The phone got delivered yesterday and I unpacked it around 6pm. Popped in the O2 SIM and sent a text to another phone and also called the O2 number from another phone for a few minutes. This morning around 9am I requested unlock from the 'my O2' page. Around 3pm this afternoon I get a text to confirm it was done, and to enter another network SIM in the phone and connect it to iTunes.

I haven't paid off the phone plan or cancelled the tariff which I will be doing now but all in all from turning on the phone and unlock were done in under 24 hours without calling O2 or using live chat.

Don't bother with online chat. I started it and then shut it down when they asked me the same questions twice....

Yeah, I paid off the phone and then went for the unlock over the phone. I got nervous towards the end of the day so put one though the form as well, in case I needed to fight and 'prove the request'. In the end they came good.

Has anyone else here but me managed to get phone unlocked successfully?

It's still an issue. iOS 9.3.2 beta may fix the issue, but your best bet is to follow this thread:

https://discussions.apple.com/message/30107365?tstart=0#30107365

Can anybody who has got the SE tell me know if the Bluetooth - In Car connection is still an issue ?

Lol I must be nuts, phone arrived 9.30am, paid off at 10.30am, requested unlock 10.30am and asked for the contract to closed at 6.30pm. What do you think will happen now...stake your bets ladeeeeez and gentlemen.

Well, 27 hours after getting the phone delivered its all over. Paid Off. Cancelled. Unlocked. Unbelievable. I was expecting the worse but got the best. Thanks OP, bargain saving - well chuffed. Keep up the fight!

Nah, others have got it done.

I got my unlock escalated and then got this email this morning:


The link doesn't work, and unlock wouldn't work even if it did as IMEi still not on network.

Just when you think they can't get any worse....and of course I cannot reply to the email. So back to CS.

:smile:

Wut?

sorry I meant to say that the SE is £309.99 on the £35/month 5GB o2 refresh tariff. Others seemed to be struggling to get O2 to complete unlocks.

I really have a problem....I am on live chat again....35mins+ now.....

Anyway once you get your phone unlocked get a FreedomPop sim 200mins 200txt 200mb data for nothing each month great savings all round.

Still....£60, eh? :man:

Whats even more annoying is when they read out the fact that you made a call at a certain time and to what number etc and then still say that the IMEI isn't on the system yet.....but....I...sigh..

I'm having as much trouble as you guys. Got the phone, made a call, waited 24 hours, phoned up paid off the device, cancelled the airtime, asked for an unlock. Failed 5 times due to the IMEI not being recognised.

Few days later O2 finally agreed to send me out a pay as you go sim with £15 credit on, told to make a call and then wait 24 hours and ring back for an unlock.... Oh the IMEI is still not recognised, i'll put the unlock through but it will probably get rejected... I'm at a loss now.

My phone is showing as a 6S on MyO2 web/app now.

I am being trolled by a telecommunications company.

Likewise, but I am oddly enjoying my battle against O2. It's like David V Goliath, but with phones. I am almost impressed at their ineptitude.

Update:
After complaining that phone wasn't unlocked got the sim reactivated within 2 hours on Tuesday and fee for reactiving waived.

Requested the unlock today.
Just had an email:


Boy I regret ever signing up for this :disappointed:

For the 16gb SE the 5Gb tariff is showing as 69.99 upfront and 24 months of £10 so £309.99 and then a £25 per month airtime.

Still it's quite pricey but O2 tariffs don't really look that competitive. atleast sold through their shop.

do i need to make a phone call from the sim before i can cancel the airtime and get the phone unlocked? I have already paid off the phone part.

Update: I had the phone all boxed up and ready to take to the post office at the weekend and I've just received an email saying it's been unlocked. This has taken nearly 2 weeks with no contact from O2. Want to send it back out of principal but don't want to shoot myself in the foot out of stubbornness because of the saving. Decisions!

I know but I'm not giving them any reason to reject the unlatch, it's only at 3 days so far after the credits they gave me

****ing lol.

So you never got the unlock, Matt? What are O2 going to do if you have not got the phone other than refund prorata?

Myself I am giving them till weekend then it's all going back. This nonsense has gone on too long. Going to complain to get ALL payments back from them. Phone, prorata, everything.

Almost getting there I think, finally became "registered". Having rung Customer Service she actually was almost helpful, offering to take the payment do the unlatch and then cancel the airtime but I held back on the airtime until I'm sure

Hi Splashmo. Essentially I purchased a handset in an O2 branch and had confirmation from the sales person that this deal (I showed him the deal on my phone) was valid and he went to great lengths to explain the best way to go about successfully unlocking it, making the point several times not to cancel the airtime before requesting the unlock... The following day and after 24hrs and after receiving a call and text to make sure the phone was fully activated (which I had confirmation of from 02), I telephoned 02 to pay off the balance of the device, request an unlock and to cancel the air time. This took close to 50 minutes, but I was assured on the phone it was all done. Then it was a game of chasing customer services on the phone and through web chat to find out what was happening to the unlock. After several conflicting calls and chats I wrote the letter and mailed (first class recorded) it on Thursday, 5 days after receiving the phone. Emphasising time spent and the lies that were being told - I had all the reports of successful unlocks here to back me up. I had a missed call from 02 on Monday and on Wednesday afternoon I received another one from the complaints department who have now settled the matter.

I will post full details once I've received what's been promised, but to be clear I no longer have the phone. I sold it to CEX on Friday for £305 after I posted the letter and ordered a replacement from John Lewis.

I urge anyone still having problems to write to the two addresses I posted above.

I made a complaint to the o2 complaints review service, hopefully it gets resolved soon

My unlock failed due to IMEI not being in the network. Not had a chance to sort it out today, so going to ring them later. Or possibly throw a brick through their window with a nite attached.

Can't believe Jenny let me me down....

Edit: They have no shame.

I've just had an email from O2 saying I no longer owe them any money, i.e. they've wiped the £700. This should mean I'm home'n dry, across the finish line, I'm on the top step drinking my champagne and thanking O2 for their generosity in providing us with a deal too good to be true.

The reality is I'm just glad it's over.... (fingers crossed!)

Nah, I want to live life on the edge lol

I too am having the same issue as many on here. O2 long waiting to unlock the iPhone.
Told initially 72 hrs, then told to wait 3 days, still no unlocked handset. Then after being referred to "specialist unlock team" another 2 days. Not one time has O2 contacted me, I have had to contact them.
Last night I spoke to yet another team manager who has authorised an extension of my 14 day money back guarantee (he sent it via email). Prior to speaking to him, he point blank said they are not unlocking iPhone SE's - which as we know they are (or atleast have done). I reminded him that if that is so how come my friend who got same deal on same day as me has his unlocked now?
My own opinion is O2 have realised to whats going on and doing there best to worm unlocking handsets.
As I am a member of the C onsumer Action Group forum (and having paid for one of there emails addresses which basiaclly has consumergroup.co.uk on end) I have used it to email the complaints team to highlight the run around I have had. I ain't saying it always gets results, but at this point I will try anything:(

Costs £15 payg

Why don't people get a free PAYG O2 SIM, pop it in the phone, it registers on their network and then you can unlock?

Just don't use the contract SIM provided... :confused:

Or am I missing something?

Well, phones turned up - the obligatory 2 calls made, device plan paid off, unlock code requested...

Phone should be delivered today, so I'm ready to toy with o2 and blog this entire experience if they F us about :sunglasses:

But their online chat seems geared up to produce just that.


Out of interest, Matt. What was your issue, and you must have got a quick turnaround to post a letter off and get a reply back.

pre-paid postage envelope arrived today, iphone se currently being re-packaged for return after failed unlock attempt #8! Good riddance I say! O2 helpfully suggest that they have supplied pre-paid envelope but that 'i may wish to upgrade the postal service to Special Delivery at my own cost' - their 'helpfulness' and consideration for me never fails to surprise me even to the bitter end! Best of to the brave few seeing out the 14 days - I'm on day 11 and am spent! **waves white flag**

I agree. I am going to fight on....it's the principle of the thing. It doesn't matter if I have wasted the £50 I have saved on this deal on fine cheeses, I am going to get my satisfaction from O2 if it kills me.

I have faith in Jenny. She's a keeper. I am sure of it.

They have their money by customers paying off the phone in full as shown in the offer, why hold back on the advertised free unlocks? If they didn't want this to happen they should not be offering free unlocks in the first place.

Well it's arriving tomorrow, wish me luck - let the unlock/pay-off battle commence. Bring it on!

Meanwhile enjoying my fully unlocked device lol......

Nah you got it all wrong, the joy is in a Jailbroken phone :wink:

Hi Sharpharp, once what's been promised materialises I will gladly post a redacted version free for anyone to use

To anyone still having issues, you need to send an email or preferably a letter by recorded post to Ronan Dunne (c/o 02, 260 Bath Road, Slough, Berkshire, SL1 4DX) who is the CEO and a second email/letter CC'd to O2 Complaints Review Service (PO Box 302, Dunstable, LU6 9GN).

My issue has now been resolved. It shouldn't have ended up the way it did, but it is at least now over.

But it is goading you to "Try Again"

Oh...there will be cake!

:disappointed:




...when will I learn.

Can anyone help me who has had their phone unlocked successfully with some of their details as I'm getting nowhere fast

Of course I haven't.

AND I WILL FIGHT ANYONE WHO BESMIRCHES OUR BELOVED O2!!!!

I just spoke to Jenny in cancellations, and I think I am love. We talked for hours, we laughed, I gave her my payment, she took it, we even swapped email addresses <3

Splashmo....like a moth to an O2 flame.

Amazing this "deal" is still live and going strong.

Ok....while I tend to my liquifying balls, can someone tell me what options I need to get through the labyrinthine phone menu to pay off the device? So far I have got through to an automated lady wanting to take just £15, but cannot find the 'real person who can take payment' option.

I would stay away from live chat....there be dragons.

So how has it ended for you, Hass? Did you get your unlock after paying off the device? Did you get it all refunded? I've lost track of who has got what now!

Edit: Does anyone know where call history is on MyO2? On Life, you can just log in and see what activity has been occurring. I can't find **** on MyO2.

Edit 2: Found it....holy hell they hid that well.

Edit 3: I have decided to live on the edge, and going to ring to pay off the phone. Someone hold me!

You need to power through, you've come too far to give up on this quest. Who wants to lead a life of simple exchanges where you pay some money, you get a product and you live happily ever after. That is boredom, not real existence!

What is a life without the thrill of a deal, the constant battle of wits with customer service, the dispute of consumer law, the endless online chat recordings to look back on with fond memories... these are the experiences that shape and mould us. Now get back out there and unlock that damn phone!!!!

I think I have a problem. I have become strangely addicted to talking to the O2 livechat....just to see what they say.

Apparently me getting the error "The IMEI - xxxxxxxxxxxx has not been used on our network, so it will
not be possible to unlatch it." Is due to all of the following:

1. They are not unlocking SE
2. My SIM has not been used in my phone
3. Space monkeys.

Apparently Nilesh will have it all fixed in 24hrs, as he has sent a message to support to get my account reflecting usage correctly.

I do not expect the above to happen.

My balls of steel may be melting...


Hmm. £50 saving for a Kafkaesque O2 nightmare....hmmm...decisions decisions.

This is just legend! I called O2 yesterday about the outstanding £35. Spoke to what seemed a helpful chap on the phone who said np, he'll clear it, should be sorted in 24hrs and the account should so a zero balance.

So there I am thinking I should check if that's the case today and as if by magic I just got an email from O2 with a bill for £700! MyO2 page agrees with the email showing I have an outstanding balance of £700.59.

I've decided as a result that I'm going to apply for a job at O2. Just think how much fun it must be, the parties they must have where they play audio recordings of customer calls and laugh at how silly customers are, believing whatever they tell them. I bet the game where they spin the random number bill generator is the best part, waiting for all the calls to come in asking why people can't pay their mortgage because O2 has dipped into their account.

Just typing up CV now...

shocker, o2 have just dispatched - so let the fun and games commence tomorrow.

£700? You get 2 phones then? :man:

What are they going to do about it? Other than mess it up and lie to you of course.

I have still not paid off the phone yet, and wondering given the above, and the fact all the unlatch denials I have had have stated:

"The IMEI -xxxxxxxxxx has not been used on our network, so it will not be possible to unlatch it. "

I am wondering if that won't change just because I have paid off the device.

O2....working together....consistently.

:smile:

Yup. Not sure it will work, but on this occasion I have left the window open. So when I get the failed email, if at all, I can neg him. Probably time out but then, tho. I might just pre-emptively give them bad ratings. :stuck_out_tongue:

Yes it does.

Please could someone tell me, does this deal still work or expired now?

What do people think of just unlocking the iPhone through this site; officialiphoneunlock.co.uk?

The tide is turning, ladies and gentlemen.

I might even pay for my phone before attempting to get it unlocked....

So, an update. Received an e-mail today stating that the unlatching had been successful, plug in a non O2 sim blah, blah. Tried it this evening and low and behold it worked, phone now unlocked and using sim from different provider.

Only thing I need to do now is to get them to not take £35 from and and only take the pro-rata amount.

Cheers.

Wow, had forgotten about this thread, still waiting until the 26th for delivery - hoping it doesn't turn into a hell deal now

Thanks a lot for the deal. I was a bit skeptical at first. Ordered it on Sunday night. Arrived on Monday morning. Made a few calls. Called o2 paid off the handset,asked for phone to be unlocked at 2pm. Went online chat to O2 as there was a 30 minute wait time to talk to someone and cancelled the contract. Was told there would be no charge and to cancel the direct debit. Phone became unlocked today and shortly after the SIM o2 provided became inactive.

Totally agree, o2 chat are all fluffy and pleasant and promise the world.
In reality, they do nothing. The o2 minions all run from the same script.

Heh. I think they must have an incentive to take as many unlocking requests as possible, but not to actually unlock phones.

I've been on similar O2 chats so many times, I think I now know why their reps like to say their was 'very easy' towards the end - there's a feedback form shown after you click 'end chat', and one of the questions asked is 'how easy' chat support was.

Loads of reviews online recently slamming o2's unlock fiasco

The cake will be unlocked to you in 72 hours

Ok.

Who wants to give me odds on this being complete nonsense, and I will just get a 'nope' email from O2?


If this actually works then the cake is on me!

*You're all my friends now.

Hold on a minute! There's awards/cake involved. Right, i'm off to order another 10 iphone SE's. I don't care if I burn a week getting these unlocked/cancelled/blessed by the pope/paid off and finalised by a state sponsored exorcism, I'm going all out for CAKE!

i think you can only request an unlock if you've paid the phone off?

update on my part!

spoke to an advisor this morning (having requested an unlock yesterday) and was told my request was rejected because the imei wasn't registered on the network. expected because i literally paid off the phone and requested an unlock within 10 minutes of actually switching it on.

i made a call and text yesterday after the request, so thought i would try my luck speaking to the same advisor. was told no problem and its come through an hour ago. jumped on chat again and cancelled my airtime contract.

thanks a lot op! really happy with the deal :smiley:

Were you able to get it unlocked too anderchan, the second time?

Had you paid off the device, Lucas?

I have just applied for a credit card chargeback - let's hope it goes through.

Just spoke to them a third time, same old spiel hasn't been registered long enough etc etc, I requested a returns envelope and the whole thing is going back to them to be sold on as a refurb. Not wasting anymore time with this s**t show of a company.

Well, compared to O2 prices, it is just so cheap. £15 per month for 4 gigs of data, 1000 mins and unlimited texts is pretty strong.

I guess as you don't have to get the phone unlocked.

So Tesco Mobile should also be given a mention for those sick of chasing an unlock.

if you look at your 24 month total for the cost of that sim only plan and the cost of the handset, it is a very a good deal.

out of curiosity, why giffgaff?

Yeah, this deal should be expired in my opinion.

If you get it, pay off the handset, cancel the airtime, and then jump on to GiffGaff then it is still a pretty good deal, but a completely different one.

Yep I used the request jimbob posted twice and they do respond quicker compared to calling them and requesting. Unfortunately I had the same email the second time this morning.

Just to post my experience:

Picked up phone last Tuesday, same evening, made a call (30sec) and sent one text. Called o2 right after, paid off the phone (no hassle).
Next day (Wed) afternoon, requested an unlock code via My O2 portal. Received successful unlock email the same evening. Inserted my own sim - all good.
Next day (Thu) called o2 and cancelled my contract - first time was stupid enough to agree a 30 day disconnect, checked here on the forum, found out it was a lie, called again and had it cancelled on the spot. Waiting for bill to update.

I'd say the trick is, not to rush it, if you just got the phone, do the whole process in 3/4 days, sometimes back-end systems don't update straight away, and multiple requests can cause havoc.

All in all, extremely happy with the purchase - first iPhone ever as a hard-core Android fan, won't go back.

Good luck everyone,
A

But....but....why didn't you? You could have been free of this madness!

Alright, last update to this thread.
I returned few minutes ago the phone in store today (fortunately I didn't order it online!).
It was quite easy and took no more than 5 minutes and the customer service was really good, which was a nice (and unexpected) surprise. I got the 19.99 reimbursed immediately and 360 left will be reimbursed later but I asked a proof for this (never be too cautious).

@Howizzat
Don't let them get away with them denying your right of withdrawal. They are wrong on this subject and they know it.

Last thing, don't bother trying this deal, too much time wasted for it. And also don't subscribe to O2.

The general gist of what I think is the correct way to get this is:

1) Don't pay anything off when u get it.
2) Make a call for over a minute and may be a text.
3) Kick back for 72 Hours (and see if that activates whatever it needs to on the o2 network)
4) Then ring up and pay the device off
5) Ask for an unlock code at the same time. (o2 say they will only unlock if the device plan is paid off)
6) Wait 72 hours for the unlock code.
7) Soon as unlocked, cancel the airtime.

The issue is 5 and 6.... If that doesn't happen, go into beast mode and send everything back within the 14 days and post the most insulting write-up of your experience on o2's Facebook page for all to see.... Hopefully that will generate a trolley loads of dislikes and o2 will get some negative press.

Still not decided on whether I should cancel before the phone even arrives. I could have got the phone (64gb space grey) for £392 simfree (without the hassle of cancelling o2 contracts and dealing with o2 customer dis-service)

It depends. If O2 make things easy then I will keep the white one (£50 innit), but at the first sign of them being...well....O2, then it gets sent back and will just keep the black one. At the end of the day it's just a phone, so the colour is not an issue. Although I do wish I was manly enough to carry off the rose gold.

One thing I have noticed, is they all have rattly power buttons. I sent my launch day handset back as I thought it was faulty. Turns out they are all like. Good job Apple....no really. I hope the 0.000000001p you saved by not fitting a rubber gasket to the switch to a) stop it rattling and b) stop water ingress, helps you attain even more Scrooge McDuck levels of wealth.

Anyway.....

I find myself in a bit of a catch22 situation, tho. As I don't want to pay off the phone with O2 until I can be sure I will get the unlock, but wondering if you cannot get the unlock unless you pay off the phone. For a laugh I have shot off another unlock req via the link jimbob posted. Amusingly it says they will get back to me in 14 days... *sigh*


No problems, it's taken my mind of this man flu/cat aids I am suffering from at the moment. I should probably tell O2 the phone has spent some time in a bacteria infested house for the last few days, so they'll probably unlock just to not get it back :man:

Do let us know which one you opt for.
I've enjoyed the humour that you've provided to this thread :smiley:

You win this round, O2!



....to be fair, the unlock was initiated 2hrs after I had the phone. Have made a call, text in that time. So will try again when 24hrs has elapsed from first use. Then if the same....going to send back as just got a pleasant surprise from UPS, so at least I can compare the black vs the silver :stuck_out_tongue:

Yes, that's what I thought. I cannot see the woods for the tree's on their T&C's - where in there does it say that I shouldn't have to pay this, might pop into the shop tomorrow. Purchased this for the missus and I am quickly going from hero to zero :neutral_face:

Cheers

Again that's complete asshattery. You should only be charged prorata, so while the bill may say that now, you should not end up paying it.

O2 really are not coming out of this well....

*packs up iPhone and reads returns policy* :man:

Thanks for this, maybe I will check it tomorrow. I just spoke to one of the 'Gurus' who told me that there is nothing I can do about the £35 and will have to pay it because the bill has been generated! :disappointed:

I'm updating my case in case anyone is having the same issues than me.
I was advice from a O2guru to try a non O2 sim in my phone to see if that works, I've tried my giffgaff one and it showed signal. Then the guru said the phone was already unlock. Only after I asked him if wouldn't the pone got lock to giffgaff he told me that it will, in which case i could not unlock it through O2. I only kept the giffgaff sim for 5 minutes and didn't make any call. Because of that, all the calls i've made with the O2 Sim haven't been registered to that sim, but the giffgaff. In addition, it shows in their system my IMEI code is registered to an iPhone 6s, when as everybody else, I have the iPhone SE. The 70 pound off is starting to not be worth it.

Answering my own question, as the Voda sim was never used with the IMEI in question they can't. At least the unlock request was responded to in seconds rather than days....

Mine shows as a 6S also. Going to see what happens in next 48 hours and decide if to return. Am considering what would happen if I submit an unlock through another provider I have a contract with(that I will then be using their SIM in the phone). As it is only an an Apple database I presume that as long as the request is genuine and through the correct systems that iTunes won't care?

The guru is an imbecile. Giffgaff (and Tesco Mobile) runs on the O2 network. An O2 locked device will accept a Giffgaff or Tesco Mobile SIM.

No. Apple obeys the carrier's instruction. This is an o2 decision / error.

I am now resigned to defeat.

My plan is to cancel the airtime tariff now, and then just buy an O2 sim-only contract.

Maybe Apple sees a big spike in O2 unlock requests for the SE and decides to stop allowing them for now? But even with that, Apple must have sold millions of SE's around the world and the requests from O2 customers would be a very small (almost insignificant blip) for Apple to remotely consider doing that, so I consider this situation more bull from O2.

Yes. In essence it's like this:

1. Customer requests for iPhone to be unlocked,
2. O2's system sends message to Apple's system instructing unlocking of this serial number from its network,
3. iTunes database changes to "next activation policy: unlocked",
4. Next time the phone activates with iTunes servers the change will be made and the device will be unlocked.

That is all, really. O2 can lock the phone again btw, by the same method, but only in very specific circumstances.

Here's my story regarding this deal:

Purchase the phone Thursday and it arrived on Friday. Stuck the sim on, called them up and said that I wanted to pay for the device, unlock the phone and cancel the contract. Bizarrely the agent asked if there was anything they could do to make me stay as I had been with them a long time! Anyway, paid off the phone, although had to use a debit card as payment by credit card was declined (credit card company thought something dodgy was going on), contract was cancelled (apparently) and I spoke to another person who put the unlock request through, said it would take 72 hours.

Got to Sunday and the sim/line was still live, so I phoned them up again and spoke to someone who said that the original agent hadn't done the cancellation correctly. She put it through again and must have done something right as the line is now not live. She told me that I couldn't do a 14 day cooling off cancellation otherwise I would have to return the equipment(?). She said that they were going to be taking £35 and she couldn't stop that payment so the bast thing for me to do would be to cancel the direct debit. She said that all I should really have to pay is for the few days that I have had the contract - a few £'s maybe. She said that I should put the unlock request through again so she put me through to someone else who took the details and put the request through.

So I have a couple of questions:
1) How do I ensure that this £35 doesn't get taken out and I only pay the few £'s for the time I had the contract?
2) Can someone point out where in the t&c's does it say that they will unlock a phone if it is paid off, I cannot find it myself
3) Two unlock request have gone through now, considering I paid in debit card how long do I give this before accepting defeat and trying ot get a refund.

Cheers

Day no 5. Phone still locked. Made a 5s call before cancelling.
This is the email I'm getting.
The IMEI - 35xxx has not been used on our network, so it will not be possible to unlatch it.

So far been told to:

Wait 24h, then 48h for it to properly register (failed)
Put any o2 simcard, leave it for 24h (obviously failed)

My last call which was today: "We don't unlock iPhones SE yet" the conversation ended as it was 9:15PM.

Exactly. O2 is merely a middleman for Apple's authentication servers, so the issue is purely O2 being obtuse.

The O2 forums are just like Apple's one. Just users going round in circles. Noone from O2 actually posts/helps. Their Twitter is the same. The just point you to the CS, as they cannot access accounts etc.

I think their thinking is they are encouraging more people to exploit this loophole by facilitating the unlocking of the devices which were bought with only that intention.

Really? Then in that case O2 really must be messing around with the customers. What benefit is it to them to not allow unlocks?

I like what you've done there... :sunglasses:

They'll probably come up with a baloney excuse despite it clearly stating the unlock is free for customers who pay off the phone. Should just come out and state they used up all the unlock codes available and need to get more from Apple.

That's not the way iPhone unlocking works. No codes, just a change in the iTunes database.

I'm sure they aren't picking on one particular user, but made a blanket policy of refusing the unlock codes regardless if it has been paid off or not :wink:

People should maybe post on the o2 forum, including a copy of the live chat saying they would unlock, see what responses they get on there - twitter and facebook also tend to get better results

I have upgraded to a bigger venue.

You better be upgrading to a stadium!

We can play it at the first support meeting.

The transaction won't fall under consumer credit protection however distance selling regs are still in force. Just search for distance selling (now consumer contracts) cooling off period. By law you have 7 days in which to change your mind. If you call O2 again I would record the call and ask to be passed as far up the chain as possible until someone correctly acknowledges your legal position. If you get no joy the call recording should be a doosie!

From the moneysavingexpert.com link:
"75. — (1) If the debtor under a debtor-creditor-supplier agreement falling within section 12(b) or (c) has, in relation to a transaction financed by the agreement, any claim against the supplier in respect of a misrepresentation or breach of contract, he shall have a like claim against the creditor, who, with the supplier, shall accordingly be jointly and severally liable to the debtor."

These are really good ideas, most of us may be protected by both the section 75 (credit card purchase, and O2's misrepresentation (of unlocking being allowed without issue if device is paid off)) as well as the 14-day cooling off period in distance selling regulations.

I'm thinking the plan of action could be to call O2 immediately (before your 14 days end) and:
- ask them to either unlock the phone right away, or guarantee that it's done in 24 hours, or you're proceeding to next steps (potentially also sharing a successfully unlocked person's number as evidence, and reminding them that changes in policies need a 30-day notice by law)
- have them arrange to take the phone back as it's within the 14 days cooling-off period, and if that's not done you're sending the phone back (see steps on the citizenadvice link above) and proceeding to next step
- you can also report the misrepresented sale to your credit card company (quoting their page that explains the phone would be unlocked without issue and no charge)

By doing the above in 14 days, O2 loses out (the phones are not sealed anymore so have to be offered to other customers as 'returned units' for lower prices) and you lose pretty much nothing. And if somehow the issue is resolved and O2 starts unlocking, you still have the option to order a new phone again.

Hopefully O2 will see this is a bigger financial and legal problem than letting their users get their phones unlocked as expected, and reverse the policy change.

Yes i paid phone off and cancelled before phone got delivered and did unlock code via online request not chat.

Its like they've only had a limited amount of unlock codes available and are requesting more from Apple and are making customers requesting the unlock like me wait for it. If I didn't cancel the airtime and put a tempered screen protector on the se and saved enough to get it almost half price by trading in and selling my nexus 5 and iPhone 5, and instead barely used it I would have enabled the 14 day cooling off cancel thing in the T and Cs (i think its section 10.4) and sent it back for a full refund.

if you cancel your contract you can still request unlock via live chat

If I remember right, pspvita paid the phone off and cancelled the airtime even before he received the phone. :sunglasses:


There is a chargeback system in place, but it is in no way as robust as Section 75.

More info: http://www.which.co.uk/consumer-rights/advice/how-do-i-use-chargeback

Honestly, I am not sure how much luck you would have. I would just keep ringing O2 and kick off.

....or switch to GiffGaff :wink:

My unlock came in just under 2hrs.

I paid with Debit Card, does the same thing apply?

I know that, but the horse has already bolted. The user has already cancelled the airtime and bought the phone. There is no more money coming from this customer. So why not give them the unlock?

Because the airtime subsidies the handset cost, but if they don't like it they shouldn't offer refresh!

We need simpler hassle free deals to get Apple back on track.

http://www.telegraph.co.uk/technology/2016/04/18/iphone-shipments-plunge-44pc-as-people-fail-to-upgrade-their-pho/

Can you not cancel under the CCR?

http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

I would also tell them you checked with live chat before purchase and was told it would be unlocked free as soon as handset cost was paid (ref the live chat on the first page of this thread) and that was part of your decision to buy from them, therefore if they don't honour it you require a refund. You can also point to the fact the website doesn't say anything about not being able to unlock them,

What I don't get is what do they gain from this? You've paid off the phone and cancelled the airtime. What does denying you the unlock get them?

Yep the T and Cs do say that I should be eligible for a free unlock as I paid off the phone and cancelled the airtime. It is a pisstake but I assume they've caught on with the number of people taking advantage of this deal. I would expire the unlocking part but not the whole deal. I'll try again later in the week when the heat dies down hopefully and then get the unlock, but for now i'll have to make do with using whatsapp to call and message and maybe a cheap phone lying around in the house to call and text normally

How did you pay for the phone, Howizzat? If via CC, then instruct them O2 are being dicks, and you want your money back. Maybe not use that exact language, but it's the gist.

Section 75 is what you're looking at.


That's what I am thinking, and why I am applying for the unlock first. If nothing occurs in 48-72hrs, then I will just send the whole lot back.

As we discussed....life is way to short to put up with this platinum level of ineptitude. It looked unlikely, but O2 have managed to make a £60 saving look not worth it. Well done guys, you did it! :man:

Yes I have done all this, been escalated to managers etc.

But apparently, once you've paid off you device plan, that device is yours and is not eligible to be returned. Unless you have something specific in the Ts and Cs which would dispute this? But I have spoken to several people all saying the same thing, and I appear to be stuck with this bloody phone.

Yep I just received an email from O2

"I'm sorry we have not been able to unlatch your device at this time. The reason given is:

Sorry, we are not currently unlocking the iPhone SE handsets. "

Refund is viable whether paid off in full or not. It's no diff to just buying a handset outright from O2 online. Distance selling regs and their own change your mind policy still applies.

If dealing with O2 gets too much and you really want to cancel and they're being dicks, call your credit card company (everyone used a credit card to buy right?) and raise a dispute against the payment. O2 won't have a leg to stand on and you'll gain some small satisfaction knowing that the dispute will cost them a small charge

I'll try and update you.
But nothing in the terms and conditions in the device plan denies you the right of withdrawal when you paid it.
It is also in the UK law and applies to O2.

I just got told that in order to get a refund, I will have to go in to my bank and request a chargeback!

I then go back in to the bank and request a charge back, and Santander say they don't even know what this is (spoke to the manager in there).

Now I call back O2 and a different person now maintains I have paid off the device plan and can not get a refund under any circumstances.

This is the worst 'deal' ever...

Unless O2 have stepped outside of the law, not sure how they can do this.

As for the bank thing....

Either you have got very unlucky with who you have spoken to, or something else is going on here.

But if you have paid off your device plan, they will NOT accept any refunds.

https://uk.trustpilot.com/review/www.officialiphoneunlock.co.uk I wouldnt recommend them to anyone

I looked at it, we're talking about at least 50 quids to get it unlocked without any certain outcome.
Better to return it, I'll do it to the O2 shop tomorrow, I don't see how they will be able to deny it even if it as been paid off.
The 14 days change your mind policy should apply.
Do not apply to this deal anymore as it's not worth it when they won't unlock the phones.

From what I've heard; the gig is up.

The manager said to me that they recognised the fact that customers were buying the device and getting it cheaper than what it should be, and this was why there were no longer unlocking them.

Just call it a hunch.

Why?

Just picked up my iPhone today at O2, got home, popped the sim card in, called my other phone, then dialled O2 to pay the device in full.

I've just jumped on chat to request an unlock and the helpful guy has said no problem and said it'll take up to 72 hours for it to come through. We'll see!

Best way I think to get an unlock from experience so far is:

1) Wait until you receive the device, put in the o2 sim and make a chargeable call or text to another number. If you call, allow at least a minute without hanging up the call.
2) Fill out this form, instead of going through the my o2 online account or app: https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form
3) Wait until you receive a response from the form should take half a day, up to 1 working day normally.
4) Once you receive the email confirming unlock has taken place, call o2 customer services and ask that the airtime agreement be cancelled with immediate effect, and to pay off entire device cost. Best to call o2 from another phone so that they can terminate the sim without you having to end the call first.
5) You will probably still be billed the full amount for the first amount, once the bill has been generated, call o2 and ask them to regenerate the bill for the pro-rata period which you had an active line.

I just admire the patient of some. If I don't get an unlock, trying before I pay off the device, in 48hrs or so, I am cancelling.

As with most deals on this site, sometimes you have to endure a bit of hassle to get a saving. Some times it's worth it, others less so. This is one of those times where it's looking like it's not. If I wasn't off work this week, so had time to deal with O2, I probably wouldn't have bothered even ordering :man:

On the plus side, the 64GB space grey iPhone I originally ordered from Apple is here Wednesday in case this does all go tits up.

If I knew all this unlock baloney would be happening beforehand I would have just instead waited til the 3rd May to get it from Apple store and traded in my old iphone 5 and nexus 5. Although I have the se now for less than £180 after tradeins using this deal the unlock stuff has been a pisstake. Over 72 hours since the unlock request and still no text or email.

Surely there must be a way of escalating this? On the chat I even mentioned that people were not getting unlock codes sent 5+ days later, but the o2 minion just said "don't worry, you will be fine".... LOL

I'm lucky in the sense, I still don't even have the device yet (another week or so left for stock) and can cancel, but I do want the phone unlocked, so I'm on the fence.

If there was one specific o2 complaints dept which sorted this mess out for all you people stuck without unlock codes, that might help us all.

Some kind of template for us to use to follow-up missing unlock codes might help

I have it in writing from 6 chats, not worth a peanut !!!!

I've talk with O2 gurus in the live chat several times, now talk in the phone and they say the same ****. The number doesn't show as active in their system, I have to wait from 24 to 72 hours, after I told them I've been using the sim longer than that they say then I'll have to wait 7 days. Im desperate already. Anyone has managed to get his phone unlock? Any advice? any tricks?. Thanks

Just been onto o2 chat (yes I know they all say different things), but I have it in the email transcript that as long as you pay off the DEVICE PLAN in FULL, they will unlock it for free..... and that's INCLUDES the iPhone SE if done this way.

This deal should probably get expired, O2 are deliberately not unlocking the phones so it's all a bit dodgy. Someone phone Dom Littlewood or Martin Lewis!

my question is ,,,in the contract it clearly says i would need to return all the equipment within 14 days if i wanted to cancel...,yet i have paid the £289.99 for the phone already,CANCELLED the airtime plan,and am now waiting for the phone to be unlocked...cos the phone is now mine,apparently. but yet in the contract what i shown in bold text says i would need to return it all and get my money back,or am i not taking that all in right. lol

He means it's not covered by the distance selling regs so they don't have to accept a return I think

but i told the guy in the store plain and simple there and then,what i planned on doing,and he said i can do it and thats how o2 refresh works or something along those lines and that the phone would be mine to keep still. ?

- http://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

...although, I am not exactly sure what your question is, ohnoitsnot.

what do u mean,i dont have the right to reject what? sorry,im confused.

Having purchased in store you don't have the right to reject, that's just for online / telephone orders.

Bless you, kind sir!

just gonna add this...,it says the following in the contract...,maybe im just misunderstood,but does this not say you would need to return within 14 days if u wanted to cancel? ...im sure this is to do with something else has i have been told by the guy in store when i got the phone,numberous people on the phone,and at least 4 or 5 people on live chat that the phone is now mine. ?

,i have paid for the handset,total of £289.99 +1p to charity. and have since cancelled the air time,and am just now waiting for the phone to be unlocked...(since friday morning,saying my phone sim still isnt coming up as registered) ,and am still yet to recieve any email/s with any unlocking info/code ect.


You’ve the right to cancel within 14 days from when you sign up or when you get your sim and / or device (whichever
one’s later).
If you’re a Refresh customer, you’ve the right to cancel your whole Refresh deal (both your Airtime Plan and Device
Plan Credit Agreement) within those 14 days. Or you can change your device for another one (you can only do this
once). If you’ve signed up to ø Refresh by buying out your old contract early and then change your mind, you can’t go
back to your old tariff once your new service has started. And you can’t get a refund on your old contract buy-out fee.
To cancel:
• Tell us clearly that you wish to cancel. You can do that by contacting us or you can use the cancellation form on our
website (www.o2.co.uk/returns).
• You’ll need to return all the equipment to the same place you bought it as soon as possible, but no later than 14
days from when you tell us you want to cancel the contract. The equipment must be in the condition in which it was
purchased, including removing any software / security features and other protections that would disable it or prevent
us from accessing it for assessment or refurbishment. If you’ve taken a bundle, this means returning all the equipment
in that bundle. If you received your equipment in the post, please follow the return instructions on your despatch note
or email confirmation.
• If you’ve taken a sim only, with no phone or tablet, then you’ll still need to tell us you want to cancel, but you don’t
have to return the sim to us, as long as you cut it in half and throw it away so that no one else can use it.
• If you cancel, we’ll reimburse you for all the payments you’ve made (except for enhanced delivery charges or an old
contract buy-out fee), but we might make a deduction for the loss of value of any of the equipment supplied, if
damaged. You are only responsible for the reduced value of the equipment as a result of handling, apart from what’s
necessary to establish the nature, characteristics and functioning of the equipment. And, if you asked to begin the
performance of services during the cancellation period, you’ll pay for the services (e.g. calls, texts, data) that you’ve
used. We’ll charge you for this after you’ve returned your equipment.
• If a reimbursement is due, we will make it no later than 14 days after the day you return the equipment or after you
provide evidence that you’ve returned the equipment. We may withhold reimbursement until we’ve got the equipment
back or you supply proof of having sent it back. If you cancel your Device Plan without returning all your equipment
you will have to pay for the equipment in full, straightaway.

If you send them an actual legal notice to either unlock or be taken to court, it might have a chance - logically they'd rather lose a few tenners than hundreds to defend themselves.

Some of us I'm sure would be employees of larger companies, where you have benefits like free legal advice, and that way we can at least explore our legal options. I was able to get a complete refund from a company (thegassuperstore) using that benefit just a week ago, when they delivered a used fridge/freezer instead of a new one that I paid for.

They unlocked mine.

The fact the idea of such an event taking place is ridiculous? :wink:

At the end of the day, O2 are just being like most major telcos. Useless and unwieldy. They probably have enough wording in place to get out of being held to unlock certain phones. It looks like they have had an influx on this deal, which amazes me the tariff still exists, so are maybe clamping down.

....or maybe not and they are just being inconsistent. Or there is a set of actions those who are struggling to get the unlock did. Gawd knows.


I had the Dr Nick Riveria one for about 5 years, so just choosing a new one. Might end up with the O2 logo given the love I have for them.

+1, can someone brave who got their phone successfully unlocked early on please volunteer your number for us to use as proof?

I can't believe how they're trying to pull this kind of thing - they need to be aware of potential consequences. Their policy seems fairly clear about unlocking - what's going to stop some of us taking them to court? They can't change policy without a 30-day notice minimum. With all the loose talk from their reps it does seem easy.

I just called up and tried to cancel (having paid off the device plan) and was told that I couldn't cancel any more as I had paid off the device?! Is this right?!

Changed your avatar, Splashmo? There's only one Totoro around here, and it ain't Haritori!

I've given up trying to get a unlock now after 6 attempts, all being returned for full refund, even though i have paid the device off, they will refund it, legally if your within 14 days they have to.

As pfaz mentioned earlier. If you get an obvious lemon on the line, hang up and call back. O2 requests the unlocks from Apple. So essentially this guy is saying that Apple do not know how to unlock their own phones.

Myself, I have put a request in through the app for a laugh. It won't work, but will give it 24hrs.

Check out dat reception....

The guy tried to put it to me in a way that suggested that they physically didn't quite know how to unlock iPhone SEs yet, and I was saying well obviously you do as others have had theirs done, hence why he challenged me to illustrate any accounts which had had their iPhone SE unlocked by them.

Does this mean they have changed their T&Cs then? I thought any device you bought out from the plan, could be unlocked?

...or to put it another way:


- http://www.o2.co.uk/help/phones-sims-and-devices/unlocking-your-iphone-and-using-it-on-another-network

Obviously, even then they seem to word in some wiggle room.....the duplicitous ****.

Apparently.

They said they were not unlocking iPhone SEs until they were more widely available. I then said numerous people have had their O2 iPhone SEs unlocked successfully, and he challenged me to provide them with their name and number.

If anyone who has had their iPhone SE unlocked by O2 could PM me their name and number it would be great, they are giving me a call back by 3pm!!

Why everyone opt for Space Grey? I thought Silver is quite a natural colour to pick as well?

Is it worth cancelling the order? Mine (allegedly) isn't even available till the 26th (Space Grey).

After all the changing of goal posts and being faffed about by o2 reported by you guys, is it easier cancelling and waiting for a better deal?

I tried twice and both said that they couldn't do unlocking in-store, and offered to let me use their desk phones to call customer services instead.

The eagle has landed, repeat, the eagle has landed

So disappointed with my Sunday delivery turning up 24 hours late. Have to nip down the shop to collect now. I suppose I can ask them to start the unlock there could I?

I think we all knew what was going to happen.... :disappointed:

Sorry Splashmo, as expected ...... no news ...

O2 has 4 minutes to show they are not the useless shower of **** we all believe them to be.


I'm scared! Hold me!

Good luck dealing with O2 customer services :smiley:

Exactly 72 hours since I requested the unlock by calling customer services and still no unlock by text or email. At least the bill was fixed from the incorrect £35 airtime (after I called them notifying the mistake Friday evening) to now showing £2.33 pro rata airtime having ordered from Wednesday and receiving the phone in store Friday.

32 minutes...have faith! I am sure O2 will come.....


....oh nevermind. They're totally going to shank you.

My phone just arrived btw...it's very white.

Not true for me at least; they've refused it about six times so far.

Thanks for the support Splashmo :smiley:
You could bet if you wish, however the odds don't look good for O2.

31 pages?! Damn son. So is this still okay to do? No issues with unlocking?

Got 10 pages in and all it was just people bickering with one another about exchanges rate and bad maths lol.

Well, my experience is only of the online chat and being dicked about. Good to know you get exactly the same service on the phones.

That was on the phone to an English girl

As I said earlier, they just tell you any old nonsense on webchat. It's not as if you can ring back up and demand to speak to Chakbal, or whomever took the chat. When you go back in for a new session to complain, you get exactly the same. I have saved chat logs of being blatantly lied to, but it won't do nothing.

The support group will meet Wednesday nights. I reckon I might need to book a bigger venue.

.....maybe the O2 in London.


If you cancel the airtime within 14 days I cannot see why it wouldn't be refunded. That said, this is O2, so I can only imagine the pain bringing an extra factor into this already convoluted equation is going to do.

I spoke to a woman Saturday lunch time who first said my phone hadn't been registered on the network then when I pointed it out said not for long enough. She's resubmitted the lock code and escalated it so I would have a personal email from her in 24 hours. That never happened.

*sigh* so it seems that based on my credit history I have to pay £150 as a deposit. I haven't really seen anyone here mention this and now I'm left wondering whether this £150 would be refunded if I go through this process. I've been looking this up on forums but there hasn't been much success in finding people who have paid a deposit, got an O2 refresh plan, and cancelled in the Change-Your-Mind period.

Good deal. I bought mine from John Lewis last week (tempted by their 2 year warranty - and good customer service).

I love the size & speed of the phone - upgraded from iPhone 4. However...

I found there is a serious Bluetooth issue with the phone - if you need to use this phone in the car. The callers speech through the car speakers is distorted and inaudible. Apparently Apple are aware of issue but it is not confirmed if the issue is software or firmware related. So I am holding out for remainder of my 28 days cooling off period for a fix - and may have to return phone. More details found here :- https://discussions.apple.com/thread/7521352

Seriously tho, I will be absolutely amazed if the cancelling/unlocking process goes smoothly tomorrow. I will probably be so traumatised someone else will have to lead the group. I will just be rocking gently back and forward in the corner.

That reminds me. I will be setting up a support group for all those poor souls who have had to deal with O2 this past week.

Yes every time i try that i get:

I'm sorry, we have not been able to unlatch your device at this time.
The reason given is:

Sorry, we are not currently unlocking the iPhone SE handsets.

....so that's a no.

First, I agree, one should get extra bread in as preparation. A failure to adequately sustain food intake during this process will only cause raised stress levels beyond the norm experienced when dealing with O2. I'd go with extra brown sauce as well....

With regards to my own experience, I single/double/triple checked whether a disconnect before unlock would break the unlock and was told no repeatedly. When you ask to cancel your contract, you can give them a date, you don't need to request immediate. As I was 50/50 regarding the unlock info, I requested an unlock but asked them to cancel the airtime the following day hoping that the unlock would be done by then.

Come the following day, I had a message that unlock could not be done as I had not had it active for 24hrs and that I should request another unlock later on. Treating everything O2 say with due respect I immediately requested another unlock (but online this time). Shortly after that request, my phone went offline but an hour or two after that the unlock confirmation came through so it did indeed look like unlock doesn't require airtime to be active although I still wouldn't bet any significant sums of cash on this, i.e. anything over 75p.

Anyway, that's my story, I'll be telling it at this week's AA meeting.

Ok so I'll be doing this tomorrow and I want to set a few things straight
When I pay the device costs and request an unlock, should I wait to get an email saying that the device has been unlocked or can I cancel the airtime plan in the same O2 customer service call? Slightly confused because someone said that if you cancel contract before unlocking the phone the SIM will no longer be 'supported by the activation policy'.

I just choked on my coffee reading that... :confused::laughing:

*smashes head on desk*

Hi,

Same as Voltix, since yesterday, the new message is:
This iPhone unlatching request has been rejected as there are multiple
unlock requests received.

I talked on the chat yesterday and today, and it is always the same, your phone is not registered on the network as you didn't make any chargeable calls. Weird thing, I made several calls and these are visible in my detailed bill. Anyway, I made few calls more than 5 minutes long as i did only short calls before (< 2 mins) and will wait until tomorrow.

Grrr.

The question is, did you ping them with multiple requests?

Would the 30% NHS discount work in this?

Hmm. That does remind me. Need to make sure, and get it back if they do, they don't charge me from Friday. Will probably leave that fun till I contact them about cancellations.

In relation to our Indian brothers and sisters on the online chat, I swear they just tell you anything you want to hear. They know once it turns out they are lying, there is literally nothing you can do about it.

I have not even got to that stage, pfaz, and seriously had enough. Apparently, because of 'reasons' my order never got sent out in time to get here yesteday. Then the guy who was supposed to upgrade the delivery to a Saturday drop didn't. So looks like it may be here Monday. Possibly. Having to deal with several people on the phone and online chat, I am so glad I am not a O2 customer.

On the plus side, they sent me my first bill for the phone I don't have, as well as letting me know the device tariff starts from yesterday.

*bangs head on wall*

As some of you, impossible to get the phone unlock as not appearing on the network.
Even after 72 hours having make voice calls and send texts.

Just got a guru on the live chat, here is their explanation:
"I'm sorry to let you know that from today morning we are facing the issue with our application as our server is not working due to some technical issue that the reason your phone is not showing register with O2 number 07.... even you have made calls and send texts from the phone."
"It will be resolved within 24 hours."

I don't know if it's **** as I can see my voice calls and texts in my detailed bill online.

I'll contact them tomorrow to get an update.

My conversation from last Wednesday lol

Just send it back to O2? I assume one can still do this?

Personally, I think if you've come this far, you might as well keep going till they unlock it :wink:

Wer

Well my next question would be; would a brand new o2 iphone SE fetch more than £290?

Is there any way we could unlock it through a third party and not have to go through O2?

This is what I got few hours ago...
** THIS IS AN AUTOMATED MESSAGE **

Hi,

This iPhone unlatching request has been rejected as there are multiple
unlock requests received.

Thank you,

O2 Customer Service

Well i'm here after 5 days and 5 false promises that an unlock will definitely be successful this time, needless to say it's still locked, this is the last chance then they are getting everything back under a full cancellation.

are people actually buying these.... :confused:

Make sure you get them to unlock the phone BEFORE cancelling the contract as the SIM will no longer be 'supported under the activation policy' and you'll have to grab any new PAYG SIM and activate the handset that way. Unlocking *should* be automatic at that point.

Not had anything mentioned and account is showing as £0 outstanding/used. I guess (a dangerous game with O2) they will work it out when they generate the final bill in 14days which is what I've been told. Why when the account is cancelled (my sim is already dead so it's definitely been done) it can't just calculate it on the spot and leave the final correct amount showing as outstanding is beyond me. Maybe O2 have a single desk calculator they pass around for everyone to calculate on a per account basis!

I have seen them advise that a few times. Given O2's apparent habit of charging arbitrary amounts of money, seems very risky in relation to credit scores.

Anyway, I agree re: time/stress. I am laid up at the mo, so have a bit more of the former. All the same, it's been interesting to take a glimpse into the swirling vortex that is O2 customer service. Where no 2 answers are the same, and operators on live chat will tell you any old nonsense as they know they face no repercussions if what they tell you is wrong.

Will see how I feel about it all Monday, whether I can be bothered to stick head into the hornet's nest again.....as £60 is £60 :man:

p.s Did you remember to pay off any pro-rata amounts outstanding? Someone mentioned they never tell you, and you can have a couple of quid left to pay off.

Following on from my activation yesterday afternoon and request for unlock, I got a voicemail a couple of hours later saying they couldn't unlock it as it hadn't been on the network for 24hrs and that I should call back later today. Around 0900 this morning I thought I'd give the 'Unlock' option online in MyO2 a go before calling them back later on today once 24hrs has past. Low and behold, 2hrs later I have a follow up email from the online request that the phone has now been unlocked.

I'd love to speak to someone senior at O2 and highlight the huge discrepancies and **** in their process. Right now if O2 told me the world was round I'd doubt the science!

I don't really know why Apple never did a black fronted phone with the choice of coloured backs - not the plastic 5c rubbish but on the flagships. Seems weird.

2 weeks on both the space grey models now.

People really don't want white phones....

Man, I wish i had kept one from earlier. I had Chaldan telling me how nice the phone will look in my hands.

Think I prefer natural disasters to possible sexy times.

I know....that's what cuts so deep.I thought me and Vikram had a connection. I was going to move to India, and we would just chill out, drink tea and work in overcrowded call centres of large multinational corporations.

....and then he goes and breaks my heart by being full of ****.

:man:

LOL the last line 'Anything for a Lovely person like you'

At least you got them to pick it up in the first place.

I have not even got my phone from them, and I think I am done. Missed delivery date, being lied to on the online chat, and now being unable to get hold of anyone for several hours.

Just going to cancel everything whenever they actually decide to send me my phone. Just stick with my Apple order which is still incoming next week.

...as for you Vikram. I hope you stub your toe really **** hard. I thought we had something :disappointed:

That's really bad

Spoke to someone in the live chat who said that they will now be doing the unlock 'manually' (whatever that means) and that it should be unlocked within the next 72 hours. Here's hoping...

Looks like they've just given up....

I've even been on hold on the webchat for 30 mins, so delays is the name of the game :man:

10 days and counting.....

So much for next day delivery :disappointed:

Quick Q. Is the O2 call centre UK or overseas?

Thanks Hass123, I will cancel during the week-end then.

By the way, did you cancel your airtime plan before getting the phone unlocked.
Is it not a problem to do so ?

Ah ok, thank you very much for your reply, the bill had me worried there :laughing:

That bill appears on MyO2 right from the start (well it did on mine). When I asked apparently it will clear down at some point and you'll either not end up paying it or will be refunded if the date has passed from when they can cancel the payment. I think that's the simpler of the problems to resolve, they can't really argue against the refund given you have actually cancelled it the contract within the 14 days. Let's just hope they can sort the unlock issues out now...

Today I paid off the cost of the handset, then I called to cancel the airtime and unlock the phone. Going on my bill on myO2 I see that I am getting charged the 35 quid airtime at the end of the month :neutral_face: I thought it was supposed to be charged at a pro rata rate?

No been putting it off as really don't want hassle in a Friday eve. I'll call them Monday and tell them to start a return, still got my trusty iPhone 5 to fall back on.

72 hours and no unlock, looks like they're playing silly beggars. Shame because I wanted to keep the phone, will just have to wait for the 7 now.

Hahahahah fascinating... your times so precious, and your adding squat. Unlike me. Good offer, for a reason, to shift stock, go read.,

And on the basis it doesn't work in the car its also pretty useless to me! :disappointed:

Should be a pre-req before you can open this page :smiley:

From the T&Cs, which I am sure we all read when signing up:



Ring 'em, and let us know how you get on.

In other news, I have been promised by the mighty Vikram on webchat, that he can make UKMail deliver my phone today rather than Monday. I will be amazed if this actually happens.

Quick question. Does the 14-day right to cancel start from the day we placed the order, or when we actually receive the handset? In which case, the space grey is another 2 weeks wait...

How do I react to that?!

I made the request for unlocking 72 hours ago. I know got this e-mail (74 hours later):

"Hi,

Your request could not be worked by the automated unlatching process.
Please ensure that your request is valid.

The following reason is given for the rejection:

Business Exception:Sorry, we are not currently unlocking the iPhone SE
handsets.

Details of your request are below :"

What is 10.4 again? This one?



Honestly, I only went with O2 as I wanted the phone before the weekend, sis down at the weekend and was going to give her my old/current one, but if I can't get it till next week I might not even go as far as you, pfaz.

Had some fun with O2 this morning. Phone arrived, called immediately to 'execute' going through to the cancellation department. Get a guy on the phone, says no problem regarding the paying off of the device plan and the phone unlock. I then say I want to cancel airtime at which point he trots out the crap about I need to run for the full month airtime if I buy the phone outright. What occurs then is the most ridiculous debate of T&Cs I've ever had where the operator flat out refuses to take on board the clause I'm quoting and basically just says I'm wrong. I ask him outright if clause 10.4 is not stating I can do this then what is his interpretation, i.e. what is it for at all? He basically just evades the question.

After 15mins of him going off to check with whoever these people speak to when they put you on hold he still keeps coming back and says what I'm doing is 'Bad' because it means I'm getting a deal on the phone and then cancelling the airtime. I obviously tell him I've got no interest in his favourite Michael Jackson hits, that it's the service agreement terms and conditions that are more relevant. Believe it or not he actually says at the end that we'll agree to disagree (he should use that in court) and puts me through to customer service.

So I then speak to another guy who says no problems re: the unlock. I clarify that I want to pay off the device and then cancel the airtime, he checks with cancellation dept (yes, the same one) who say yeah no problem, triggers the unlock and puts me through to the same dept! So now I get to explain 'again' what I'm trying to do, this new operator says np, when do I want the airtime to stop, I say tomorrow (hedging my bets re: unlock), she takes my payment for the phone, processing the cancellation and says I'll get a bill in 14 days for any outstanding cost.

If you get someone on the end of the phone who is just in **** mode and doesn't like the idea of you taking advantage of his/her beloved o2, I suggest just saying thanks, hanging up and dialing back in and take another spin of the wheel.

Yeah, spoke to CS on live chat and seems to be ok now.

Although now, my phone which was coming next day if I ordered before midnight is coming Monday according to a text I just got from UK Mail.

Tempted to cancel out of principle....

I've had the same issue using an old account and it didn't appear. They checked over chat and all seems fine though.

From that thread on discussion.apple:


Oh, Apple....

On a sidenote, I am trying to get O2 to get my online account working, as not showing my order.

Off to a good start :smile:

Good deal. I bought mine from John Lewis last week (tempted by their 2 year warranty - and good customer service).

I love the size & speed of the phone - upgraded from iPhone 4. However...

I found there is a serious Bluetooth issue with the fun - if you need to use this phone in the car. The callers speech through the car speakers is distorted and inaudible. Apparently Apple are aware of issue but it is not confirmed if the issue is software or firmware related. So I am holding out for remainder of my 28 days cooling off period for a fix - and may have to return phone. More details found here :- https://discussions.apple.com/thread/7521352

Smartfonestore now have the 64GB version for £389.99 in Grade A, obviously have to factor in the unlock cost if you want it on anything other than O2 though. If you want to stay on O2 though avoids having to go through the cancellation process

http://www.smartfonestore.com/filter-mfr-Apple%20Iphone.aspx

Looks like it is 24 x 15 for the 16GB now...

yeah yeah whatever. 'stop' wasting my time. You're adding nothing to the conversation.

Finally got mine today from Birmingham New Street (credit check took 2 days for me :disappointed: ), assistant helped me pay the phone off and moved me to a cheaper tariff (8GB £26pm) so that when I cancel the airtime in 24 hours it would cost me less balance on the DD.

Good thing the SE is the same size as the 5 and 5s, saves me a few bob on accessories :smiley:

Were you .... are you a school bully? Look at what you have written, personal abuse and apparently irony has passed you by. The point being made is obvious to anyone.

I did see those when checking eBay. Always wary of the knockoffs, not from any issue with moral side, but more the last time I had one it stank. God knows what it was made of, but smelled like a chemical factory.

If they weren't £30, I'd quite like the official Apple leather one.



...but it is £30, and I ain't paying that. Will see what else is out there.

I got 2x coming next week still from Apple. Not cancelled my order yet, in case I don't like the White :man:

Please let me know which case you go for. I went with White/Silver phone also. :smiley:

I was going to leave it till later tonight, and kinda glad I didn't. Apparently phones ordered after 11pm get delivered between 6pm and 10pm :confused:

Right....now to pick a new case, as all my old ones match a black phone...

Same. I've just ordered. Took about 10 mins.

Well, I decided to go for it. Was only waiting to see how others got on. Decided to go for White/Silver, as always had black iPhones.....white one kinda reminds me of my early iPod classics.

Right...so what do I need to do to get the deal? :wink:

p.s How long is that O2 checkout? I needed to stop halfway through for a wee, and grab a sandwich.

*walks off muttering....activate sim....make call....unlock....cancel airtime........activate sim....make call....unlock....cancel airtime....*

:man:

I was told to purchase a £15 sim card and that would cover the unlocking. Because i didn't use the contract sim, however they have credited my payg sim with £15 so its covered. I now have a O2 sim card with £15 which i will not be using! So if anyone wants to buy the O2 sim card £15 on let me know :smiley:

Made a 5s call before cancelling and requesting the unlock.

Don't do that, it will affect your credit rating.

I had the same issue with o2 10 years ago for £8, cancelled DD as it was supposed to be refunded on bill and i didn't trust them. Someone didn't do their job so after i cancelled DD the £8 was due and it went as a default on my credit file for about 3 years before i found out.

Never, ever, cancel a DD. If you feel the charge is wrong contest it with them. If you do not then you technically still owe the money and the won't lose any sleep about blotting your credit file.

So did you cancel before using the phone as well? I know you said you got the 'nope - we ain't going to unlock your damn phone' email from O2. Do you know why, and how did you sort? Might help others out.

Well this is turning out to be a bit of a palava!
O2 are saying that the sim has not been activated with the phone therefore they are unable to unlock it even though i have used the phone for over 48hrs! I think i may have messed it up a bit because when I originally got the phone and sim i didn't open the phone because i wanted to pay off the device cost before opening it so i put the sim an a different phone to call O2. I didnt know the sim needed to be in the phone to unlock it!! They say now that it will take about a week to unlock because the sim is registered with another phone!!

Does anyone know if i can unlock using a PAYG sim so I can cancel the airtime contract!?

Please. Stop.

hehe, keyboard shortcut at the ready :smirk:

That's great news though right? The worse the adoption because people have no idea of what's on-sale/what they're buying the more likely those in the know will be able to pick up good deals. Are you saying that low adoption is a bad thing or are you really not saying much of anything of value at all?

This is a good deal. Stop. Is it a good deal so as to shift stock? Stop. Market analysis from market analysis types suggest sales of the iPhone SE have been slow compared to previous iPhone launches. Stop. Consequently its not that hard to workout the point I am making. Stop. Try Google. Stop.

Adoption is at 0.14%, which is “very lackluster compared to previous iPhone launches,”

Phew!! Such a complicated deal.

You might want to leave that on your clipboard....just in case :wink:

let's clear the matter up once and for all, clause 10.4 of Your Pay Monthly Mobile Agreement

"if you cancel this Service Agreement during your 14 day Change-Your-Mind Period, any Equipment Agreement that you agreed to at the same time for the supply of any Equipment will also be cancelled unless you choose to pay in full for your Equipment in line with the terms of a Device Plan"

OMG, sorry but this issue has gone round and round and round. I know there's 25 pages of comments to wade through but that's largely because people keep posting the same questions time and time again without researching or thinking to even google the O2 terms and conditions first. I've posted the link 3 times now, it's written in plain english and is perfectly clear. If you end up speaking to someone from O2 who doesn't understand them then do everyone else a favour and quote him the correct procedure.

Indeed, there appears to be a discrepancy. Potentially a change of policy from 02.

You are afforded several years of warranty due to UK consumer law. The second year will be with the retailer. I imagine Apple would be more inclined to make the process as smooth as possible, whereas a carrier might make claiming a pain in the ****.

http://www.apple.com/uk/legal/statutory-warranty/



So what about the numerous people on this thread who have done as the deal describes?

Interesting. But after the 1st bill you've waived your right to cancel within 14 days.

I just contacted O2 customer support about the terms of O2 Refresh. They said you can only pay off the device after your first bill. Or if you want cancel before your first bill then you must return the phone.

I phones o2 to cancel my contract
my o2 account says disconnected but my bill is for £35 and will be taken direct debit on 25th April
I only made 1 call for 5 secs
how did you guys only have such a small amount to pay?

1. John Lewis do not have stock.

2. All retailers have to give you 2yrs guarantee now.

3. There really shouldn't be a £35 charge. Seems like something got messed up. I'd ring O2 and have it out with them.

Small update.
Received my phone more than 48 hours ago. I did several calls (in/out) and texts and apparently my phone still doesn't appear on the network and impossible to unlock. I'm going to wait until tomorrow to see if it changes. If not I will return it, but I don't know how it's gonna work having already paid full for the phone.

Use google photos, storage is unlimited, not the 5GB iCloud gives you which you have to share with phone backups, music + any other app that stores data in iCloud.

Thanks OP, hoping this will save me a few quid on an SE.

Handset received today, balance on device paid off and made a call. Tried unlocking but told need to wait 24 hours to register on network.

Is there any reason why I cant cancel the airtime contract now, as opposed to waiting for the unlock to complete first?

Ah I see. I guess it has it's pros and cons.

I think the 16GB is ok to view photos over data connection/WiFi when you're at home or out and about. But it would suck when you're on holiday or in a different country not knowing where's a WiFi point or how much data you are using.

You always get lower resolution versions of all images on the handset at all times but ,as you suggest, it needs a data connection to redownload the full resolution versions when it needs these. It seems to do this over mobile-data as well as WiFi for individual photos (as I have just noticed!)

I have about 7Gb of iCloud photos but only 132Mb (according to the usage summary) presently on the handset so the system seems to work for me! It is selectable (or not!) by the "Optimize iPhone storage" iCloud option.

Yes, well, I made one tiny call to my normal phone from the o2 iPhone.

After it's back onto the iCloud, can you reopen the photos again? Or can you only access them while connected to WiFi?

My experience is not the same as yours at all! I WAS having problems with Photo storage on a 16Gb iPhone 6 BUT using iCloud Photo Library solved things for me - all my photos gets uploaded and stored in iCloud when the handset next has WiFi and only tiny thumbnails are left in the handset indices.

I did not think I would have another 16Gb again but I have changed my mind!!!!

Just to confirm to all i phoned after all was done asking to pay any outstanding amounts in my case it was £1.15 got a letter in post confirmation all paid and airtime cancelled.

I'm still waiting since Tuesday too, made a call and cancelled the contract. They better not try this "we're not unlocking se's" bs

I received mine on Tuesday, and immediately paid off the handset cost and asked for them to unlock it, and they said it would take up to 72 hours. I am 48 hours in and still not heard a peep? Is that normal?

I am also waiting till the handset is unlocked till I cancel the airtime tariff, is that the right strategy?

Currently have a 16GB iPhone 5 and 16GB iPad Air. Managing OK with memory but I do periodically have to delete/manage things. Wondering if 16GB in the SE will be sufficient given it has higher resolution camera and 4K video.
Paying an extra £70 is a bit steep, for me.

It will be worse, as pictures/video will take up more storage space.

My phone got unlocked fine after I registered the sim with the network for 24hrs making one call.Dont forget guys when you cancel airtime just ring them if there is any outstanding final payment left could lower your credit score if you don't settle it I had £1.15 to pay.

My Iphone 6s Plus was unlocked on EE no issues, never even had to speak to a person !

omg... I am trying to unlock my iphone for 3 days and I keep getting "The IMEI - XXXXXXXXXXXXXXXXX has not been used on our network, so it will not be possible to unlatch it."

EE better? Good luck ever getting an iPhone on EE unlocked...

Maybe try and get the unlock over the phone? I know some had issues as they had not used the sim yet, and it has to be before it can be unlocked......but again, others have said they never did. Seems like a minefield.

The inconsistency is a joke, i am so glad i am not with O2! Someone told me to go into store to get a £15 pay and go sim and they will refund back, well the story has now changed massively now. How do I pursue this further, if O2 won't refund as promised (have a email transcript as proof)

Just got this email off O2:

Thank you for your unlatching request for IMEI 35xxxxxx87. The
mobile number that you provided is 077341xxxxx3.

I'm sorry, we have not been able to unlatch your device at this time.
The reason given is:

Sorry, we are not currently unlocking the iPhone SE handsets.



Thank you,

O2 Customer Service

Anyone else had this problem ?

O2 do seem to be gloriously inconsistent.


Yup, that's enough of a discount to make it worth the wait.

delivery put back even further now, 26th april.... o2 suck

Thanks I have, perhaps this will be 3rd time lucky. I have to say as well after this experience, not a chance on earth i would ever consider staying with them as a customer, what a completely un-organised bunch of people they are, EE are far far better in my opinion and I've been with EE a couple of years now, not a chance i would change !!

I have a space grey one coming from Apple next week, but obviously no £60 saving. I was going I cancel it, but might not bother if O2 are running that far behind.

....or get the silver :stuck_out_tongue:

has anyone had problems checking out? i am constantly asked to use a valid DOB even though it is!

Perfect, thanks a lot! Went back on chat and sorted, its now unlocked and fully paid off as well - so happy with that. A

Yup just had a text from o2 about delay until 26th. Ar$e

Nope no notice period as its within your 14 days. Just insist to cancel, mine was done before my phone call had even ended!!

Mine was delivered this morning. Made one quick call and a text to another mobile. Rang up to cancel, at first they advised I would have to wait 14days, I informed them that I am aware of numous people cancelling as requested. After a brief stint on hold I was advised I could indeed cancel. Paid my £240 and whilst chatting phone cut off! Checked online and I can see my contract is cancelled.

Jumped online and spoke to an advisor who carried out an unlock for me. Was told 72 hours or less, checked an hour later and it was done.

So all in all (touch wood) quite painless. Thanks OP.

Seems a bit off, especially as your prorata payment is increasing day by day.

Hi Jimjam, I've had it since Sunday and contacted them on Monday morning. I can't believe everyone else is getting it unlocked so quickly!

thanks

I picked up mine yesterday lunch time and called to cancel/pay off/unlock right away. The unlock failed because the system hadnt registered that id used the phone, didnt get the email telling me until 8:30 last night. I went on chat this morning to request again, and its already gone through.

No need to have a sim inserted to unlock. The unlock is done through apple. Once you insert your non o2 sim into the phone, the unlock procedure will happen, either on the phone over wifi, or through itunes if you have it connected to the PC.

If you requested the unlock before youd had the phone active for 24 hours, the unlock might be failing.

Mine has been unlocked after going to an O2 guru via live chat, did it straight away

SE sales have been disappointing .... now how do we shift stock pre Septembers iPhone 7 launch?

mines even better I diddnt even cancel my DD with o2 they charged me £300 twice and left a black mark on my record. They eventually took it off (6Months) but a lot of time and money wasted, paying for experian etc. Its a shame its easy to give heat but I suppose most people didn't go through what I did. I say stay away and will do so on every refresh deal.

I ain't pay nothing cancelled direct debit just to be safe.

That one 1 call, plus a pro-rata of the monthly tariff (the day or so until you get disconnected)

All this hassle for a phone with 4 year old design :S

If you make a call are you billed for a whole months tariff or just that 1 call? Some reviews say that old design is much easier to hold than the new soap bar design.

Can buy it for a similar price from John Lewis with 2 years warranty if you have a family member with staff discounts.

Phone unlocked successfully.

You need to make a call first and wait 24hrs this is the main reason unlock codes are failing.

Just bought the gold version 64 gb today in store.
Over the phone, I was able to request to unlock just after paying off the phone plan.
They said I will get an email in the next hours to unlock it. I'll update when receiving it.

Yeah, I think I would have to agree.

Hmmm. Could I live with a white/silver phone?

I just received my 16gb iPhone SE. I have called them up to pay the £240, and requested that the phone be unlocked, and been quoted that it could take up to 72 hrs for this to happen.

Should I call them up now and say I want to cancel the airtime tariff, or should I wait till it's been unlocked?

Cheers. Jake

Mine has now been unlocked. It took 3 hours :smiley: Thank you so much OP and anyone else who has contributed to this thread.

It still works. The only one with a 2 week wait is space grey, the others still work fine.

SELECT THE 30GB TARIFF WITH £19.99 TO PAY UPFRONT NOT THE £55 A MONTH ONE!!

People really cant read... lol

Now they changed price
Representative example
Duration of credit agreement 24 months
Upfront cost £49.99
Monthly device payment £10.00
Total Credit amount £240.00
Total amount payable for device £289.99
Interest rate (fixed) 0%
Representative APR 0%
Device cash price £360.00

It's ok. I'm sorted. They said I hadn't used the phone to call out. Only I had - to them!
They're now in the process of unlocking.

And I can't connect to the o2 network either. Showing 'No Service'

This is what they emailed me this morning:


'I'm sorry, we have not been able to unlatch your device at this time.
The reason given is:

The IMEI has not been used on our network, so it will
not be possible to unlatch it.'




The IMEI - 355442071495712 has not been used on our network, so it will
not be possible to unlatch it.

Any ideas?

After submitting another request last night, my phone has been unlocked this morning.

That's not how iPhone unlocking works.

o2 customer services are claiming that they haven't received unlock codes for iPhone SE yet.

Meanwhile the online support chat keep quoting me between 48 and 72 hours to unlock it depending on who I talk to.

This is after having paid off the device plan.

Mr Melon.

Please read the last few pages of the thread. I promise you they'll give you all the info you need.

.....or just click the show more button to view the correct tariff.

4 inches in all forms is somewhat of a let down.......ask my missus. :disappointed:

Nope. The same deal is still on. The wait time for the 64GB space grey is now 2 weeks though.

O2 unlock team are jokers making it hard for us or just procedure as usual.

Just got an email saying they couldn't unlock my phone as I hadn't used it on the network. Have made a call now from the sim and going to submit another request

Yup.

I believe that AppleCare+ is £79 for the iPhone SE, and the excess for accidental damage is £55.

Just a quick question to anyone who knows the answer please.

How does this affect repairs if your iPhone is faulty, can you not visit an apple store for a repair/replacement and have to go through O2 in every instance?

If so, does anyone have any experience returning a phone to O2 when no longer an active customer?

I did she did it for me and I got service again just to go through the unlock she is going to send the unlock request once it shows on the system and cancel my airtime plan agin she wrote notes on the system.

You need to re enable your sim ask them and request the unlock code after 24hrs after making a call then cancel the airtime again.

Just spoke to O2. The phone has to be shown as active on their network before it can be unlocked. The unlock code I requested failed to generate. Although I used the phone to call customer services, it takes 2-3 days for this usage to be reflected and for an unlock code to be successfully generated. Already disconnected my number. Hope I can call back in a few days to request a code!

And 72 to me. LOL at the consistency

Once we've got your form, it'll take up to 72 hours for us unlock it. Once it's unlocked, we'll text you to let you know. You can then put a non-O2 sim into the iPhone and connect it to iTunes. iTunes will then tell you the phone is unlocked.
[Source]

What I dont get is how they'll text me now my service has disconnected... :smirk:

Paid off the plan. Regarding unlocking though they said it can take up to two weeks.

Received the phone today, called to (1) Pay off the device (2) Request unlock code and (3) Cancel the airtime contract within the 14 cooling off period.

Everything went fine except I was told that "the system" would automatically attempt to take all £840 by Direct Debit and that I should cancel my DD. Yet, I'm not happy about this. I'm worried about an unsuccessful debit placing a black mark on my credit history.

What to do?

Did this to get a brand new S6 for £259 in January, worked a treat. Bought online, picked up in-store, activated sim and pay off phone & request to unlock, waited a day for unlock code, rang to cancel contract as changed mind within 14 days. All sorted

I'm wondering that generally with the o2 refresh deal thing. Perhaps it's only a small % of people who are doing this, but o2 seem to be losing out in these cases and as such seems odd that they haven't put something in place to stop this going on.

Interesting. I wonder how that works if people are cancelling their contracts.

My sleep/wake button rattles as well but only when you shake the phone, in actual normal usage it hasn't been evident. Even my old iPhone 5 rattles a little when you shake it. What is of more of a concern to me is the yellowing of the top of the screen ( quite easy to spot on white backgrounds). apparently this is quite common to and most seem to be saying it goes away after a few days of use as there is glue that dries over time as these are straight from the factory and haven't had a a chance to dry yet. In any even if it is still there in a week or so I will just take to the Apple store and they will most likely swap it out for a new unit.

Has anyone had there phone unlocked yet? I put in the request around 1pm and not had any communication since.

I purchased the phone an hour an half again, put the sim card in, made a phone call to the phone, called up o2 and they cancelled straight away. No issues whatsoever, also the unlock code should come through shortly. Brand new phone for £289.99. Thanks ops!!

Most seem to say that having a case quietens it down quite a bit. The annoying thing is, I have a 5S, and it's rock solid, and felt better built than the SE. Not sure why this should be as it's meant to be the same as the 5S chassis, but definitely felt a little bit more lightweight.


The Apple only forums like Macrumours and iMore etc, do get pretty bad. I have used Apple products for many years but are well aware they fall apart and are as fallible as the next piece of electronics, but some really think they are God's own creation and can do no wrong.

Fun fact....my 2015 Macbook pro has had a new display and new logic board since I got it in August. I am aiming to have a Trigger's broom laptop where none of it is actually original :man:

It amuses me on the first page of that discussion forum that someone has tried to justify the rattle as a 'feature' that shows it is a 'premium' phone........ :confused:

Thank you for replying and thank you for the link. There's no guarantee that the replacement wouldn't have the same problem if I was to return it to O2. I guess I'll have to wait and see how much it bothers me.

You're probably correct, but given the time sensitive nature of this deal, what happens if you send it back to be replaced and you don't get a replacement till the 14 days has elapsed? Or you cancel completely and send it all back as the phone is faulty, do you re-order again? Will there be another credit check? Will the unlock be made harder by swapping phones as you have a new IMEI associated with your account etc etc. This is probably worrying over nothing, but that's what I mean by saying it's easier with Apple, in that there are no other considerations to take into account.

That aside, within the first 14 days with Apple you just set up the return from your online account, and UPS come and get it. What's the process with O2?

No reason for it not to be easy with o2. They provide a phone, it it goes wrong send it back to em. Simples?

I returned my launch day handset for that very reason. Replacement is not here till next week, so hoping that will be better. Although, it seems it might be a case of they all do it to a certain degree and it's how much it bothers you. But some report their phones are silent, so gawd knows.

More discussion here: http://forums.macrumors.com/threads/rattling-iphone-ses-lock-power-buttons-an-old-flaw-reinvented.1964922/

One of the main reasons I am sticking to Apple and not this deal, is in case I need to return again. Just easy with Apple.

referer discount

Received today. Does anyone else's SE have moving parts inside when you shake it? Not happy!

It seems to be the power button as it's quite loose. Could someone else please shake their phone and report back if there's any rattling sound? Thank you!

Have they changed this in the last day or so?????

Representative example
Duration of credit agreement 24 months
Upfront cost £0.00
Monthly device payment £20.00
Total Credit amount £480.00
Total amount payable for device £480.00
Interest rate (fixed) 0%
Representative APR 0%
Device cash price £480.00

Ash.

Read the original deal post again. Or even just the last page of the comments.

You are selecting the wrong tariff.

Have they changed this in the last day or so?????

Representative example
Duration of credit agreement 24 months
Upfront cost £0.00
Monthly device payment £20.00
Total Credit amount £480.00
Total amount payable for device £480.00
Interest rate (fixed) 0%
Representative APR 0%
Device cash price £480.00

Have they changed this in the last day or so?????

Representative example
Duration of credit agreement 24 months
Upfront cost £0.00
Monthly device payment £20.00
Total Credit amount £480.00
Total amount payable for device £480.00
Interest rate (fixed) 0%
Representative APR 0%
Device cash price £480.00

Apart from that, do you really think Apple would go back to a size of phone last seen in 2012 (apparently according to HUKD) if they didn't believe there was a big market for it.......? There's a huge demand for smaller phones (and that's coming from someone who uses a phablet because he's got fat fingers and duff eyesight!) :innocent:

I literally just deleted my last 2 posts by accident, while trying to hit the edit button....I need to get my eyes tested.

Anyway, I have a SE on order from Apple, which should be here on the 19th. Tempted to just leave it at that, as while £60 saving is always nice, I think i prefer the ease of ordering (and returning if needed) to Apple direct. Plus, like you I worry that I will be the one who gets messed about trying to get the deal.

....plus they don't have the 64GB space grey in stock for up to a week.

I nearly didn't do it as these things never work for me and at the minute I'm still stressing that it'll not. Phone is back in its box until tomorrow, not even going to put the screen protector on as its temping fate!

The web guy says they can do it tomorrow and to call back once the sim has been activated for 24 hours but have to send a text from it as well as make a call and pay the first month line rental which will then be refunded (minus any incurred charges) upon cancellation.

My reasoning for wanting to have a 'small' phone is that firstly I have got small hands they are a size 6. I do not consider them to be tiny or deformed as they are in proportion with the rest of me and I'm 5'5 (in fact that's quite offensive to those who are less fortunate) . Secondly I like a phone that fits easily in my pocket and thirdly it's a PHONE if I want to watch a film I'll use my tv.

Did they say when they would unlock it?

Does anyone know what impact (if any) doing the immediate cancellation of the contract has on your credit score/ rating?

Ordered on sat, arrived today. Popped the sim in made a call and then called to pay off and unlock. We now own the phone but they wouldn't unlock it today. Currently in a web chat to see if it can be done that way. I would love to stay with O2 but unfortunately I'm stuck with the rather horrific Vodafone so I need it unlocked. Not sure what to do if I can't get it unlocked, maybe try and sell it to a nice unsuspecting O2 customer.

Apologies! Got it

Is this deal likely to end anytime soon?

Got my phone and paid off the balance £240. My screen has a slight yellow tinge at the top comparing it to my iPhone 5. Hoping it wil go away as I use it or I will have to get it swapped out.

Am I too late for this deal? For 64GB, shows £0 upfront and £20 per month :disappointed:

I don't care about unlocking it at this stage. O2 will unlock my phone anyway cos I am genuinely a o2 monthly costumer and they unlock this for free whenever I request it.

I'm just telling you what the sales rep told me. And even if I do have to pay £1.50 I don't care. A very small price to pay for such a huge savings

Just returning to thread to post my experience;

1. Ordered yesterday, received today.
2. Immediately unboxed, inserted SIM, powered on, attached phone to local network and activated phone.
3. Rang the mobile from another phone to activate the SIM.
4. Called o2. Chose option 4 for 'wish to leave' and spoke to a lovely lady from O2.
5. Asked to pay off the Device plan. No problem. 16GB for £240 (paid an additional £49 at order stage).
6. Asked to unlock phone. She offered to do this for me rather than direct me to the web form. She said it would take up to 72 hours. She said activation of the SIM was a perquisite - told her about step 3 above which she said was perfect and she said I should leave the SIM in for now.
7. Asked to cancel airtime plan. She said no problem. She advised that I would probably pay a small pro-rata'd airtime - the time between sticking the SIM in and it being disconnected, plus any charges I generated by making phonecalls etc. She said my final bill would be generated at the end of the month with £0 further monthly charges. She said due to timing of the bill cycle that there was a chance the first months airtime of £35 (paid in advance at order stage) might not recredit to that final bill in time. She said I'd receive an email with instructions on how to reclaim this if it was the case (I received the email about 5 mins after hanging up the phone).

Smooth sailing. Thanks OP.

Edit: content of the disconnection email...

Your account will disconnect on the date we've agreed and you will receive a text message with the details.

Your final bill will be ready 14 days after disconnection. This will include any refunds if you've paid in advance for any line rental past the disconnection date (this will show as a minus figure on your bill) or, if you've not finished your current contract, the remaining line rental for your contract term charged as a lump sum. There might also be some charges for any calls, texts or data you've used outside of your allowance. If you need to pay us for your final bill, then you should do this in in the normal way or if you're in credit, then you can ask for a refund at o2.co.uk/finalbillrefund.

In this scenario, I was told u won't get a free unlock, as it has to be a chargable call/sms

Just to confirm, o2 said a call/text HAS to be made FROM the handset in order to get the FREE Unlock.
If you cancel without making a call, then no unlock code.

It won't be zero. It will be pro rata on the basis of how long the sim was activated. So if you had it activated for 1 day, then it'll cost you about £1.50 :smiley:

Why does the whole world refer to unlocking as unlocking, but O2 insists on calling it "unlatching"?

Got a email back from unlatching team cant unlock because imei has not been used on our network and since i cancelled contract not sure what i can do now to unlock?

I went instore to get this deal. Put the new SIM card in the phone and called into it to 'activate' it. Called the next day which is today told them I wanted to pay off the handset and cancel the airtime. Gave them my card details and that's it's. It will take 24 hrs for my SIM card to diactivate so as long as I don't make any chargeable calls my final bill will be ZERO according to the person I spoke to. I didn't bother unlocking the phone as I'm in no hurry to. I'm currently an o2 customer anyway so they will unlock it for free whenever I want to. I've done this for years so it's not a problem. And if the customer service reps says they won't allow you to even if your an monthly o2 customer just hang up and call again. Some of these reps don't know the rules but it's within your rights that if you a monthly o2 customer why will unlock your phone for free.

Did you receive the phone before cancelling etc?
Can you post your exact steps?

If I was to do this and stay with o2 for the contract...do you get o2 priority? Will do my own research but thinking someone will know anyway...

Thanks.

I really need to stop checking in on this thread....so tempted, but just expecting O2 to O2 me, and bill me a squillion pounds by accident, and I spend the rest of my life on hold to CS trying to sort it out :man:

Bought this yesterday, paid off phone today and cancelled the airtime. Woman said I will get charged if I make a chargeable call. If I don't make chargeable call then my final bill will be £0.00 :sunglasses: Would have cancelled yesterday but they closed early :smiley::smiley::smiley: hot hot hot

​Wow, thank you. Didn't mean to add to the android vs Apple debate! Thanks again, you've clearly covered a lot of detail and answered my question!

My anecdotal evidence is that I've been using a 4" screen to watch videos just fine, because the videos I watch are just YouTube videos, where the sound is most important and the video is usually just something that needs to be clear - at least with the stuff I watch.

I wouldn't watch a blockbuster movie on it as I prefer to use my 50" television for that.

Don't think anyone has a problem with people buying larger phones - I like phablets too (!) but the assumption that a 4" screen is utterly terrible for everyone just because of personal preference is very narrow minded.

Of course, read the T&Cs, it's all there in black and white. You will pay for the usage up to the point you cancel. The 14 days is your right to cancel, not your right to a free lunch.

If they do not charge for the one months airtime they will charge you for fair usage? E.g. one could get the deal run up calls,data, and then cancel before the 14 days?

Placed the order on Saturday. The docs confirming came trough. 5 emails.
None with the order no. Went on the chat today and been told no order came trough as I needed to trough my saved basket.

**** joke.

If I'm already on O2 Refresh (been with O2 for 10+ years) and then I refresh to an iPhone SE, will the cooling off period still apply?

​I've stopped reading after you said that "speakers are stereo". You must be really dumb to state that. And by the way the best fingerprint sensor is found on the latest Huawei phones. On the 5S(E) is really slow.

Not telling anyone what to buy, just responding to someone who said that a 5 inch phone is "monstrous" with my own anecdotal evidence. As I said in my post, I own a 4 inch ipod touch as well as my phone.

Then go and buy those better phones. Meanwhile I'll exercise my right to have what I want and buy a phone with a small screen.

Now, if you'll excuse me I must go into a thread that doesn't interest me and tell other people what to buy!

Oh wait, no I am not going to do that as it's ridiculous.

The best phones on the market are moderately sized unless you have tiny deformed claw hands. 5x has a 5.2 inch screen, s7 has a 5.1 inch screen, iPhone 6s has a 4.7 inch screen.

I bought a 128gb iPod touch with the A8 processor. I wanted a smaller device to accompany my s6 but it's really too small to watch media on and the retina display seems dull and washed out compared to the s6 super amoled.

I was going to get a phone with a 4" screen. Then I remembered that it's not 2012 anymore.

Just in case are worries this is a decent deal... I've gone through o2 refresh about 3 or 4 times and everything turned out okay.

The only thing they do which I don't like is they eventually charge for the first month but then you phone in and they refund it back so still no problem really.

I really want this deal,but I've always worked on the basis that if it's too good to be true,it probably is. I can't see what the upside for o2 is,and are they really going to let Mr cancel this easily?

Cant after 12 months

That's never been the case when I've done this. Don't think I've ever even unpacked the SIM card at all!

If you cancel the contract first before putting in the sim can it still be unlocked?

Pfaz, that wasn't a rant: it was informative, interesting and didn't try and coerce anyone.

In order for someone to be informed they need objective information, not one-sided, biased viewpoints from people who think they're on a mission to save people from stupidity.

The funny thing is that many of the more obsessive users of a given platform will act as if they had some kind of awakening that they need to inform everyone about, when in reality they shut themselves off from trying iOS (or Android) out of belligerence, because they assume there is some universal truth to what a 'better' OS is.

There isn't!

64GB coming up as £480 device cost now?

For someone called "common sense" you are really are doing your best to display how rare this trait really is, probably the greatest oxymoron in the english language. Let's state the enlightened obvious right now, specs are complete bs, they are meaningless. If you want to buy a phone based on cpu clock speed, ram and camera resolution (not to mention battery mAh, screen resolution, etc...) then go ahead, however you don't need to be particularly bright or do much research to realise that it means nothing. Let's take the camera for example, it doesn't matter what MP you have if you partner it with a poor lens or crap controller s/w, look at HTC's continual failure to produce a decent camera with near identical specs to equivalent samung/lg.

Moving onto CPU, are you really trying to convince Abstractly that his cpu is superior to the A9 chip in the SE? C'mon, you're either wildly misinformed or an outright fanboy and conman and being hugely disingenuous to a user who posted a serious question and then gets what I can only describe as crap in response with the tone of someone who trying to sound like he knows what he's talking about while pulling the wool over another user's eyes.

I've been developing software for 20+ years with the past 5 years spent developing for iOS/Android and even Windows Phone (I believe there's still the odd user out there). I can tell you that when it comes to application and performance benchmarking and the work we have to do to squeeze out performance that the only benchmark you'll really see an android device match or beat an iphone is on parallel/concurrent operations that get to leverage the cores. In isolation the core performance of these CPU is nowhere near that of an equivalent core used in the Apple A range of CPUs. That's how Apple can get away with less cores and still top or remain near the top of most benchmarks. At the end of the day if you want to compare CPUs, use a benchmark, not some arbitrary clock speed/core count which is meaningless.

Let's take geekbench 3 for example which is a commonly used single/multi core benchmark used in reviews. A good source of results for android is https://browser.primatelabs.com/android-benchmarks. Taking the leading score in each category gives the Nexus 9 singe core at 1882 and the S6 Edge multi core at 4520 (the mini 2 in reviews got around 1100 iirc). Rough figures for the SE put it at around 2500 single core and 4500 multi core so let's agree that where CPU is concerned it's on a different planet to the htc one mini 2. Even the very latest Samsung S7 is still hovering around 2100 single core perf. So that's the latest and most expensive android device still performing worse than Apple's budget handset where single core perf is concerned. If you want an example of what this means in the real world and have some idea of webbrowser/javascript underpinnings take a look at this article - https://meta.discourse.org/t/the-state-of-javascript-on-android-in-2015-is-poor/33889

It's the same with the camera, if you think the sensor in the mini 2 and associated optics produce better looking photos than the SE which has the same internals as the 6S and comparable to the latest and greatest android handsets then you're optician is probably rubbing his hands as we speak. Just pull up some review sample shots yourself and do the comparison.

I could go on at length with regards to the rest of the comparison. It's also worth highlighting where there are very key areas where some android devices offer features we'll probably never see from apple in it's h/w and OS, e.g. removable battery, microsd, customisable launchers (in fact pretty much anything is customisable if you want to spend the time).

So at the end of the day, you have two very capable OS's on a vast range of h/w offering a different perspective on what makes an ideal smartphone. You pays you money and takes your choice. My beef was that your answer was just plain misleading and/or misinformed. I admire your enthusiasm for android, I use both platforms on a daily basis and love specific aspects of android that unfortunately we'll probably never see on iOS. I also appreciate iOS and it's different offering. Some of the android fan's key criticisms of iOS are also iOS' major strengths. The fact that it's a closed system with a much more regimented store publishing process provides a number of benefits in security, privacy and safety (for that reason alone I tend to only use Nexus devices if I have to use an android device for real world usage).

Anyway, apologies for the length of this post, in summary iOS and Android are both fantastic platforms that we should all be thankful for, 10 years ago these devices weren't even imagined, never mind existed.

Finally for you htc one mini 2 users wondering if the iPhone SE is a superior piece of h/w, if you can live without the android platform specific advantages the answer is a resounding YES, in pretty any aspect you care to measure the SE trounces the htc one mini 2. I don't think that point is even open for debate.

Rant over...

I have merely presented the unbiased facts, but you have given your opinion "Much of the spec versus the SE is significantly lower" really ?
That's when you lost your credibility, and you totally ignored the glaring fact that his phone is almost 2 whole years older than the iPhone SE, well done!, Apple will be proud of you!

Is this the latest Apple phone? I don't really follow what's hot and what's not other than I have the iPhone 6s Plus which the **** in shop claimed was the latest Apple when I signed up for my contract 3 months ago.

I can't help but feel you may have undermined your point.

Well I guess it comes down to ignorant and **** you are, get over yourself, if you don't want to help, don't, but don't be a rude **** either, nobody is asking you to respond

Just called and had everything paid off, nice and simple, my first iphone device after getting fed up with android. Should be delivered tomorrow.

Does the contract start when the order is placed or does it start when you get the phone at you're house?

I've just done this through web chat, you need to click on the show more link when you see the list of tariffs to find the £45 a month 30GB deal. Thanks

​Thanks for all the feedback!

Haha thanks for the info. It definitely explains a lot when you put it like that!

At what point does it get too much, tho? The instructions are clearly laid out in the deal post, then in several posts on the first page. At some point people need to take responsibility for themselves, and actually read these things.

I would have expected better than this from you, It was a civil question, god forbid you get the same kind of response every time you ask a question, next time say nothing, that would be better

LittleRedRidingRude you took the time to respond with that crap when you could have just answered the question, shame on you, I remember when you needed help on here, maybe I should have said the same to you then

Is this still on?

Thanks OP and the person who uncovered the 16gb deal.

Not sure why there is so much confusion around this offer, I showed the deal on screen to a sales assistant in O2 who confirmed it and then processed the purchase within 20 minutes. Worth the perceived agro for a £90 saving

Android devices can 'bog down' over time. They improve the efficiency of the OS with every new update, as well as adding features such as 'doze' - which improves standby on Android devices running Marshmallow. Not sure what version of Android the One Mini 2 runs but I suspect it's not a particularly new version, and if you've never wiped the system cache there could be a lot of junk files slowing it down.

Much of the spec versus the SE is significantly lower, no matter what some people might tell you - 'quad core' doesn't make the CPU better than dual core - it's a hell of a lot more complicated than that: the Snapdragon 400 CPU on the One Mini 2 is the same as the one used in most Android Wear watches, which tells you a lot! As I've said on here before, the highest end Surface Pro 4 with an i7 CPU is 'only' dual core. And 1GB of RAM on an Android is like 512MB of RAM on iOS, so if the iOS device has twice the RAM this will represent a significant improvement, owing to OS efficiencies.

Dear HotUKders,

Everyone has their fav phone and OS. No one is giving away prizes for slating each other. iPhone SE is primarily for two sets
#1) Consumers who have iPhone 4/4s/5/5s and have not upgraded to 6/6s and have no inclination to do so (price, size etc), so are being tempted to move to SE
#2) iVirgins who have never bought iPhone before (put off mainly by price) are being tempted to give it a go with SE

If you are trying to convince him that an HTC One Mini 2 is of similar specs to the SE then you've lost all credibility: the CPU and GPU alone are miles better on the SE, as is the camera.

In his instance it's very much about the operating system slowing down anyway, though you completely ignore this fact in your 'enlightening'.

£460 for N920C (the model fully compatible with UK networks)

...which is?

I wish I was as smart as you then I could go through my whole life not making any mistakes. Yes you are right I have never used the o2 website before

Think I'll stick to my iPhone 6s :-)

Utterly pointless comparison.
(To try and suggest an A7 quad core beats the processor in the iPhone is just laughable..as is the rest of what you wrote).

Does anyone know if you put a ee sim in first will it lock to ee first.

I'm not sure if you're being serious or joking, you do realise that "Airdrop" is not a pioneering new technology, it's Bluetooth but Apple have decided to call it Airdrop to make it seem like they created it, it's not theirs to give away, in fact Apple pay royalties to companies like Ericsson, IBM, Intel, Toshiba and Nokia who created the technology in order for Airdrop to work at all.
Not to mention that you could tansfer files much more quickly via cable or memory card into USB adaptor
And as far as i'm aware, "Continuity" is just another buzz word created by Apple for something that already exists with Android
And i i haven't had the need to forward SMS's to other devices but i'm quite sure there are various Android apps that can perform this task and for FREE

I aint got my phone yet all cancelled.

O2 still haven't got to grips with this process.
Just speak to them by phone, explain the situation, and they'll send an amended bill.

​The direct debit isn't showing on my account yet. The bill is an early termination charge.

Just got a bill from O2 for £700.20. Anybody else get that?

My phone is arriving tomorrow but i have already paid the device plan off £240 requested the unlock code because i paid the device plan off then cancelled the airtime plan all in one go. Now i just need to wait for my phone lol.

Anyone know much about HTC one mini 2? I want to get a phone better than this (this is my phone currently and its rubbish). The SE seems to have similar spec and I don't want to make the same mistake!

​I asked for it to be unlocked but was told to call back in 24 hours. Doesnt bother me either way as I am using a giffgaff sim in it.

I'm currently with EE on a pay monthly contract (out of contract). If I get this deal then get a sim only tarrif with EE like the one previously posted on here can I keep my number? Would I need to port my number to 02 then port it back to EE and would that be able to be done within the 14 day period?

I've had Apple replace a two year old phone under the sale of goods act before. It might be £50 cheaper from O2, but I wonder if their after sales service would be very good if I tried this wheeze...

​Apologises I'm not very technically minded when it comes to phones, but if you compare the written spec descriptions it doesn't seem to differ much. But this could be my lack of knowledge.
The HTC one mini 2 was ok for a couple of months but then became very slow. To the point now where sometimes you press something and you literally have to put the phone down and wait at times for it to action. I'm not sure whether it's the space causing it or the hardware.

My 16gb gold has been shipped. Tempted to get a rose gold one as well and keep the one I like the most.

Been waiting for this phone to come out for what seems like forever. Was quite impressed with Apples price but this has made my weekend! I own the worst 5 ever made but tomorrow I finally get to put it back in its box!

So are you saying that my contrasting viewpoint means I lack basic knowledge? Have you ever regularly used a modern form of iOS and OSX to be able to say with any certainty that you know what you are talking about?

Re the point about how I 'could' do the things I listed if Apple allowed them, well...

1 - why would they do that? They've invested the R&D in things like Airdrop and Continuity and SMS forwarding. These features don't exist on other platforms. Why would they give them away to a competitive platform?

2 - the question wasn't about some parallel universe, I was talking about what I can do NOW. I'm not the only Mac user on the planet. Technology is diverse, so the universal truth you seem to be describing simply doesn't exist.

lol, anything is possible, but this basic knowledge is known by most technically literate people and i'm confident enough to state that many reputable sites on the internet would back up the points i've made, if you REALLY want to know, Google is your friend!

How much did you pay for your Note 5 ?

How do we know that your word is 'the truth' and that you're not secretly an undercover Samsung agent sent in to corrupt us all?

1. "Could I Airdrop a 4GB file from an Android device to my Mac in 4 mins - no cables, no pairing, no fuss?"
2. "Could I easily reply to SMS on my Mac without having to mess about with third party software and giving it rather liberal permissions to view my personal information?"
3. "Could I continue emails or continue from where I left off on websites on my Mac from an Android at the touch of a button?"
The answer would be Yes, Yes and Yes, IF Apple didn't deliberately cripple any productive and useful software that doesn't belong to them, so who's fault is that ?
All other manufacturers don't seem to have any problems with compatibility EXCEPT Apple, why is that ?, while all other manufacturers are striving to offer more compatibility to win customers, Apple are striving to reduce compatibility and trying to win customers by holding them hostage within their "eco-system"
And as you're already heavily invested in their eco-system you have no other choice than to stick with Apple.
But as you don't respresent the entire Hotukdeal community, there other people that still have a choice and these people have the right to know what Apple is really like before they invest in them and get locked into their eco-system just like you have.

Bloody hell, refurbished 5s goes for £135 at the moment and you're voting HOT for the same small phone for £389. Are you all sick or something?

Spotted this deal on here this morning. Ordered, collected, paid for and airtime cancelled all this afternoon. Sweet deal. Thanks op

you are talking nonsense.
First of all I own a samsung note 5 currently.but had various iphones before,I switch between ios and android.
Finger print sensor/speaker :nothing wrong with them to change.they have the best and most accurate finger print scanner period.
speakers are stereo and crystal clear for a phone.what do you want to change? your comment is so silly because I currently own a Samsung Note 5 (previous iphone 6/5s/4s owner) and while its a great phone and I love the screen,pen,specs,etc the finger print on it no where near as accurate and reliable as even the one on iphone 5s.and samsung has the next best finger print scanner after apple.so stop talking nonsense about it.
speakers on this flagship samsung phone is a muffled mono speaker,even iphone 4s speaker where better.again zero reason to complain or change.
same boring iOS? while I use both android and iOS and both have positives and negatives,it's a matter of personal preferences,you only make yourself sounding like a fool if you think iOS is inferior to android,I'd say on a phone its superior experience,every thing where it should be,simple and nice and powerful and secure.again personal preference but only an idiot will just come and claim it's boring and useless.
and I see you have zero technical knowledge,because as I said SE has almost same specs of iPhobe 6s.the latest processor and more memory.
SE is an excellent phone at affordable price for people who want snaller phone.
the shape and design of 5S was perfect,no need to change,what needed change was changed.super fast and powerful processor and memory upgrades.

Some people like iPhones some people like android. No one is hurting the other and we all just need to remember they are just phones. It would be nice to read through these comments one day without all the arguments <3

ok thank you

A white hole?
https://youtu.be/TxWN8AhNER0

can i pay the phone off in one go?

Don't feed the droid trolls :smiley:

Can someone tell me step by step hot to choose this tariff in o2 site ? I need 16GB. thanks

So as a Mac owner (the Mac was handed down to me) you're telling me I'd have more productivity with an Android device as my phone? Could I Airdrop a 4GB file from an Android device to my Mac in 4 mins - no cables, no pairing, no fuss? Could I easily reply to SMS on my Mac without having to mess about with third party software and giving it rather liberal permissions to view my personal information? Could I continue emails or continue from where I left off on websites on my Mac from an Android at the touch of a button?

I'm getting a G5 on Monday and I'm quite familiar with Android and its workings, and I know that with enough faff you can pretty much do anything on an Android. The problem is that I want my main phone to just work well with seamlessly integrated solutions. Right now Android doesn't offer that, though I wouldn't rule it out in the future - I have my own free will as well as experience of multiple platforms to tell me that iOS fits me right at present and that doesn't make me an 'iSheep' - it just makes me a user of a particular product that suits me best.

Photo quality comparison iPhone 6s vs iPhone SE:
http://www.gsmarena.com/piccmp.php3?idType=5&idPhone1=6378&idPhone2=7242&idPhone3=7969

Yes, you are right, following my advice could be the very same thing.
But with one MAJOR difference
You'll have all the productivity and have MORE MONEY left in your pocket!
Which is the whole purpose of this site, is that such a bad thing ?

thanks, found it now.

Hi Pentan I couldn't see it either but there is a small box which says show more (tariffs) at the bottom of the tariff display screen click on that and scroll down it will be in there. Hope that helps.

Maybe o2 know who you are and are hiding it specifically from you? That must be it.

Can't find it, it's now £50/mth

So wait a minute...on the one hand you're calling people 'iSheep' for making the decision to choose Apple products because they like using them, and on the other hand you're saying people should make their 'OWN' decision. Which way do you want it? Surely people interested in this have already made their own decision? And if you're saying that they have been somehow brainwashed then wouldn't following your advice just be the very same thing?

iPhone5 vs iPhone 5s vs iPhone SE compare
http://www.gsmarena.com/compare.php3?idPhone1=4910&idPhone2=5685&idPhone3=7969

looks like they've changed the deal already.. 16gb phone showing up at £360 now

Yes, i do, thankfully we live in a democracy that allows freedom of speech and it's not necessarily a bad thing to see both sides of the argument to help make an informed decision.
I'm sure if these comments were governed by Apples eco-system they wouldn't have made it to the light of day!
The important thing is to make your OWN decision and not be a sheep.

Dual core like the highest end i7 Surface Pro 4 is you mean? Yeah...rubbish specs.

It also has 2GB of RAM, which is effectively 3-4GB of RAM on an Android device, since iOS is designed to run on this hardware, and isn't running on an emulation layer like Android.

Also worth noting that the Sony Xperia Z5 Compact was released for a higher price than this 64GB SE and it also has 'only' 2GB of RAM

I suggest you learn a bit about your subject material before posting not only incorrect facts but BS conclusions. The SE has 2GB ram and the CPU is the same A9 chip that's in the 6S models. If you know anything about CPU performance you'll realise that's it's not about how many cores you have. This is proven on many occasion for instance in various benchmarks (especially web perf where the performance is constrained by javascript running on a single thread) where even modern android devices struggle to compete with old iphones from 2/3 generations ago.

With regards to the resolution, your point is completely pointless (as are the rest), it's about screen density, not the resolution. The screen is 326ppi. Of course in pure resolution terms it's lower than the numerous 5"-6" devices around, they are bigger screens so even at the same density will pack more pixels.

wow iPhone with a realistic price!!! what's next an ipad that under 100 quid

I'm quite happy that this deal is hot, because it shows that there is some common sense on this site when it comes to good and bad deals, rather than mere opinion on whether an item is to someone's taste.

Everyone who currently uses an iPhone hasn't *always* used an iPhone: they weren't born clutching an iPhone; at some point they've decided they prefer iOS or iPhones and have decided to get one, and subsequently stick with it. That's there choice and it's no-one's right to be unkind to someone for making that choice, just because they prefer something else. No one *made* people use iPhones in the first place, and advertisements alone don't make something astronomically successful - just ask Samsung, who spend more on advertising than Apple.

Just because an iPhone user once said the original Note was too big, doesn't mean that same person is now using an iPhone 6S Plus. Assuming that person IS now using a 6S Plus is as presumptuous as assuming that a 4" phone is better than a Note sized phone. There is no universal truth with phone sizes or manufacturers or people.
For all we know, those same iPhone users you now assume to be brandishing an iPhone 6S Plus (whilst apparently pretending Apple invented it) might actually be the people who owned a 5S and we're waiting for something like the SE to come out.

Apple users don't all have the same opinion. Some of them just want to use their phone and not be criticised for it. I'm currently an Apple user and I've had all of the Note series apart from the 5, as well as all the Galaxy Series. I have an Lg G5 arriving on Monday too. Certainly not an Apple sheep, but I like the way they do certain things in terms of software and integration.

For what it's worth, the text size on the SE is *exactly the same* as on the iPhone 6S and 6S Plus. The font is scaled according to the screen size, so you just don't get quite as much info on the screen.