So far spot on. They answer within seconds so no waiting on hold for ages. Every time I've called they've sorted whatever I've called about there and then.
I can't fault them at all.
All comments (52)
Wotan
30 Mar 16#1
Wow. They've upped their prices a lot since I joined last month!
repouk to Wotan
30 Mar 16#2
Still cheap though - what's the customer service like?
b1g1an to Wotan
30 Mar 16#3
They've certainly changed them, second tier has gone down 50p but has also lost 1000 mins (500 with this offer) and used to be unlimited texts. Obviously most people got the £6 deal through Uswitch though but this is now £5.95 with the reduced amount of minutes and texts.
Wotan
30 Mar 164#4
So far spot on. They answer within seconds so no waiting on hold for ages. Every time I've called they've sorted whatever I've called about there and then.
I can't fault them at all.
repouk
30 Mar 16#5
Ah, it seems they are directly owned by EE, so there should be no problems. I only need a few texts a day and a few hundred mb data a month so the mainstream plans are too expensive. Of the low costs suppliers, I've tried the Post Office (if you run out of credit you can't top up via your mobile! and the website payments was always down) and Asda (complete ****) and someone else I can't remember but obviously weren't that good either!
Still looks much better than GiffGaff's current goodybags.
Maskarova
1 Apr 16#16
tpo have some nice deals atm
Maskarova to Maskarova
1 Apr 16#24
sorry they did....not so much now
lovernotfighter
1 Apr 16#17
I hardly use any minutes or text, around 200 mins and 50 text but use 2GB a month: can anyone reccomend my best option?
thank you
jco83 to lovernotfighter
1 Apr 16#32
iD Mobile or Talk Mobile £7.50 :smiley:
*sorry I just noticed the Talk Mobile plan is a 12 month contract. The iD plan is 1 month
snappyfish
1 Apr 16#18
lol, there logo is not inspired by eBay..... :smirk:
Jinkz
1 Apr 16#19
Is this 4G?
matt101101 to Jinkz
1 Apr 16#20
No, they use EE's 3G network.
ignorance
1 Apr 16#21
3G?
which ones? Edge, HSPA, HSPA+?
jameshothothot to ignorance
1 Apr 161#23
h+ sorry should have replied directly to you. see prev post
jameshothothot
1 Apr 161#22
h+ have got to15mbs on weekend. get 2mbs at work at lunch when giffgaff gave me 0.1 if lucky. i got broadnbandchoices deal 6gb for 13.45 seems better than above?
wildecat
1 Apr 161#25
You just change the tariff number (on the Life web address) when you buy any sim card.
The 5.95 deal is tariff 100
BPH77
1 Apr 16#26
They are great, the coverage is the same as EE and their customer service is high up there.
Beware if you are porting a number from EE or an EE backed network (like the Post Office).
This is their one major failing. I was without a mobile service for 6 days and without mobile internet for 18 days. They do state that the service may be interrupted but come on...
I was heavily compensated though. 3 months free line rental (£18) and a further £18 credited into my bank account.
Number porting from other networks is reportedly much less hassle but if I were to have my time again I would have just signed up and obtained a new number.
silps
1 Apr 161#27
Thanks OP, I've gone for the 5.95 uswitch tariff. Was gonna get I'd mobile but hear a lot of negative about their customer service.
johnnyss
1 Apr 16#28
yes, prices are big higher since I joined them but still one of the best at the moment. I used uswitch offer (£6) about 5 weeks ago. so far so good. customer service is spot on probably because not so many customers so no waiting when you phone them. they work on EE network but only o 3G. in my area (Belfast) I have H+ and speed about 15-20 mb down and 2-3 up. it's much better than what I had in giffgaff 4G (2-3 up and down). I have transfered my number with one phone call and waited 24 h. what else. there is no dedicated app or live chat but online you can check your allowance, bills, statements etc. after two years struggle with GG I'm finally happy.
DrRollo
1 Apr 161#29
Why are people obsessed with customer service, think I've phoned my mobile operators twice in last 10 years. Who do you need to phone them up all the time?
Wotan to DrRollo
2 Apr 16#37
So when you called them up for whatever reason would you have been absolutely okay with them being useless? Not dealing with your problem and whatever issue you had being left as was/made worse and the people who are supposed to be dealing with it not doing so?
People are obsessed with customer service because they want the confidence that should a problem arise the people who are there to deal with it will do so in a timely manner. Which sadly isn't the case with all companies (look at ID for example).
warlock09
1 Apr 16#30
what network does life mobile use?
opaninkofi to warlock09
1 Apr 16#31
Life Mobile is a subsidiary of EE. It is fully owned by EE.
violetglobe
2 Apr 16#33
i would rate them a no. 1 customer service in the UK. I left them because of 3G, but was sad leaving them and rang customer service to say 'thank you' for being very kind and helpful and 'sorry' for leaving them.
leanneollie
2 Apr 16#34
Thinking of this for my daughter. Does anyone know if usage can be capped please? X
LeeIW to leanneollie
2 Apr 161#35
Yes, you can. I've just ordered for my son. They told me once you've activated the sim, just give them a call. Min. Cap is £1.
BPH77
2 Apr 16#36
These SIM cards come with a £5 cap already in place. A quick call can reduce that to £1.
leanneollie
2 Apr 16#38
Thats brill, thank you! I need to keep an eye on a 14 year old girl lol x
ibz2012
3 Apr 16#40
do they perform credit checks?
bigup to ibz2012
3 Apr 16#41
Just been on chat with them
They now do credit check. This has changed though as before they didn't.
They also said they have not implemented telephone orders to credit check until tomorrow
So if you want a sim and don't want a credit check you need to call today before 4pm
Scotty Boy
3 Apr 16#42
Sod's law - just read about this AFTER I applied for it online! :disappointed: I'm unemployed so I'm hoping this will go through - just have to wait for Vodafone to provide me with the PAC, so I can get away from their increasingly expensive network.
ibz2012
3 Apr 16#43
thanks for the info, I managed to get the contract in the end :smile: its been hard opening a contract for a while now so this was a good post :smiley:
Demonpool
3 Apr 16#44
glad everyones took advantage of this deal! this hit main page! :wink: -op
Scotty Boy
3 Apr 16#45
+1 - I opted for the £5.95 deal via USwitch - will be getting 1K of Calls, 5K of Texts and 1GB of Data; more than enough for me and will allow me to move away from Vodafone who are charging me far to much.
aty
4 Apr 16#46
Question for long standing customers.
Since this is a 30 day contract when Life mobile have changed the cost of the monthly tariff or the number of included minutes/data are you still paying/getting the old plan or do they automatically move you/change minutes/data to the new plan ?
silps to aty
6 Apr 16#51
I just rang life to ask if they have a better deal can I move to it. He said yes. So I guess there is no harm in calling and changing tariffs.
Demonpool
4 Apr 16#47
aty - you'll stick with whichever plan you signed up with! :smiley:
aty to Demonpool
5 Apr 16#48
Cheers, I contacted Life mobile and they confirmed the same.
Looks like a win win, TPO move you up and down with your allowance and monthly cost (when they change the plan) so at least if you are happy with the plan you sign up for you know what you get.
Having some issues with signing up at the mo (which they are trying to resolve ), they seem helpful and willing but confused.
stepea
5 Apr 16#49
So if your an existing member you can't just upgrade to double minutes with the same cost.
silps
6 Apr 16#50
My number got ported to Life to today and so far very happy. Every time I rang customer service they picked up within 1 ring and new what they were doing.
When I rang ID mobile they seemed clueless on the phone.
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
![[Xbox One] Q. u. b. e: Director's Cut on Deals with Gold](/images/topics/208716_1.jpg)
Opening post
600min / 5000txt / 500mb = £4.95
1000min / 5000txt / 1gb = £7.45
2000min / 5000txt / 2gb = £9.95
4000min / 5000txt / 4gb = £13.95
Top comments
I can't fault them at all.
All comments (52)
I can't fault them at all.
http://www.uswitch.com/mobiles/sim_only_deal/13b8763f3c4d34f3026331d0e6a9de5b2ba0339c?page=%2Fmobiles%2Fcompare%2Fsim_only_deals%2F&position=8&sorted_by=monthly_cost
This seems like a great deal with Life Mobile via uswitch, too.
:man:
http://www.hotukdeals.com/deals/life-mobile-6-sim-only-1500-min-unlimited-text-1gb-3g-data-2395049?p=27360956
http://www.uswitch.com/mobiles/networks/life-mobile/sim_only_deals/
http://www.uswitch.com/mobiles/compare/sim_only_deals/
thank you
*sorry I just noticed the Talk Mobile plan is a 12 month contract. The iD plan is 1 month
which ones? Edge, HSPA, HSPA+?
The 5.95 deal is tariff 100
Beware if you are porting a number from EE or an EE backed network (like the Post Office).
This is their one major failing. I was without a mobile service for 6 days and without mobile internet for 18 days. They do state that the service may be interrupted but come on...
I was heavily compensated though. 3 months free line rental (£18) and a further £18 credited into my bank account.
Number porting from other networks is reportedly much less hassle but if I were to have my time again I would have just signed up and obtained a new number.
People are obsessed with customer service because they want the confidence that should a problem arise the people who are there to deal with it will do so in a timely manner. Which sadly isn't the case with all companies (look at ID for example).
They now do credit check. This has changed though as before they didn't.
They also said they have not implemented telephone orders to credit check until tomorrow
So if you want a sim and don't want a credit check you need to call today before 4pm
Since this is a 30 day contract when Life mobile have changed the cost of the monthly tariff or the number of included minutes/data are you still paying/getting the old plan or do they automatically move you/change minutes/data to the new plan ?
Looks like a win win, TPO move you up and down with your allowance and monthly cost (when they change the plan) so at least if you are happy with the plan you sign up for you know what you get.
Having some issues with signing up at the mo (which they are trying to resolve ), they seem helpful and willing but confused.
When I rang ID mobile they seemed clueless on the phone.
Uswitch £5.95 Exclusive
1000 min / 5000 txt 1GB = £5.95
https://lifemobile.co.uk/Basket/SimChoice/101
Uswitch £9.45 Exclusive
2000 min / 5000 txt / 2GB = £9.45
https://lifemobile.co.uk/Basket/SimChoice/91
Broadband Choices £10.45 Exclusive
3000min / Unlimited txt/ 3GB = £10.45
https://lifemobile.co.uk/Basket/SimChoice/92
Broadband Choices £13.45 Exclusive
Unlimited min / Unlimited txt / 6GB = £13.45