£31/month, £79.99 upfront so 31x24+79.99=823.99. Did I miss something here??

In reality you could probably sell the headphone for £75, bringing cost nearer £300 mark

nope

So, after all this time, my £60 quidco was tracked, now it's just been declined by O2 Mobile ! Just raised a claim on it. Did everything right as per this thread. Did anyone get their cash back ??

Can't get any help from either O2 and LG. I almost give up. Surprisingly, received a email saying the give will be sent out tomorrow! I claimed it 27th April and had not received any feedback until today.

Still haven't got the headphone. Tried online chat, calling them. Now I was told that I have to go to the store because I have cancelled the contract and they can't send anything to a disconnected account.

Thank you for your information, I've paid off my device by giving the card details

Hi there, do you mean that you need to give your card details to O2 to buy the phone? If so, you should be safe enough. O2 are pretty reputable :sunglasses:
In the event that a rogue staff member stole your details too, then you're bank should have your back.

For paying off the device, I have to call 202, and they ask for my credit card number, expire date and security number, is it safe to tell them these infos? These are the only infos needed for any only payments, is there any chance they steel my money?

Asked them to correct it and apparently I have to pay £18 as they took this months £18 air time bill from that!

That is a nice mistake, T-mobile did that to me years ago.

Paid off the device and they put that amount as airtime credit!!

Well that was nice and painless, phone paid off, contract switched to PAYG.. they did not try and compete with the offer I told them I got from a competitor. I was half expecting a barrage of questions and discussion on why I should stay.

Bought the phone on 14th, applied for the cam module right away, not received any confirmation. Applied for the module again the day before yesterday, and received an email today saying it's arriving tomorrow.

​When did you apply for it? Did you get a confirmation email? Or is that 1st 1? Thanks

Just got an email saying my cam module will be delivered tomorrow.

Got headphones today, lovely fir and awesome sound.
6 minutes 20 seconds into the call was paid off and service cancelled.
Mine got disconnected right away (even though they said up to 2 hours).

I have some but only in pitch black with black screen and on full brightness. Sadly all LCD screens have a little due to the technology used in making them. That said it should not affect your enjoyment so if it does and its botgeirng you I would ask for a replacement.

Hi All,

I just spoke to o2 chat who told me that for those who had ordered online but opted for click and collect - that you can collect your headphones instore. They did apologise for not contacting me and making me aware that they are available but i assume others may have fallen to the same poor communication from o2. worth chatting online and confirming but i'm a little peeved off.

Don't know if i was just lucky but I cancelled my o2 contract the day after i got the phone, also applied for the headphones the same day and i received them this week.

Ordered mine 3 weeks ago.didnt hear anything.so got in touch with live helpline on the internet.spoke to someone in india.because i applied to early.they wasn't going to send them.she spoke to her manager.and he has agreed to get them sent to me.within two days headphones.arrived.if you done them.outside the dates in the terms and conditions you wont receive them.so i would advise anyone who hasn't recieved them to get in touch with there live chat.they was very helpful.

I haven't canceled mine as well, it's been 3 weeks, haven't received any confirmation with my free camera module yet.
Does anyone have screen bleeding or screen blooming problem? I have some but not too bad, not sure if it's worthy to ask for a replacement.

I've not cancelled mine yet.

I'm still waiting for my email! Those who got their confirmation - had you cancelled your O2 contract by that point? I really don't want to pay for a full month just to get the headphones!

Got my headphones today! Finally!

On a side note, if anyone is interesting in swapping the headphones for the Cam+ module, give me a shout.

LoL

Has everyone had their headphones or are people still waiting... still not had anything at my end, though I guess it was a bank holiday weekend.

EDIT: Forget what I just said literally just got the delivery email.. about 2 mins after posting this.... are they watching the thread? :P

​Could see that coming. Should be able to pick pair up for 50 odd. I got mine of amazon, then cancelled and got o2 offer with free cam plus. Earphones not worth £150, maybe £50

Just a few pairs of B&O earphones on eBay right now!

Not cancelled, just region locked...
If you get hold of one should work on EU model fine.

Are we even getting the hifi module in the UK? I know it was cancelled in the USA.

I was hoping it came with module. Can't stand headphone port up top. cable always gets in way...

​Yeah. Module looks good, but at £150, quite steep!

Ah, Shame.

​Nope.

So no hi-fi module?

mines being delivered tomorrow :smiley:

​Nope. Just the headphones. The offer was headphones up to date of release, then module after. My headphones arrived a couple of hours ago.

when did you apply? I first applied when I got phone on 12th then 2 weeks later.
It comes with the module too?

Ok just got my headphones 1 hour ago or so. Sems to be that they are sending also whitout any confirmation.

Nope, not a single email just a thanks page after the application.

My bad didn't see may in there. Thanks

It's not last date for redemption, last date is 27th May. Qualifying purchase period I think you're confusing it with.

Did you guys get any confirmation emails when applying? I didn't get any fort of confirmation other than the splash page.

Thanks, maybe date order and maybe not then, will keep my fingers crossed for an email tomorrow. Does seem like they are only doing a few per day.

​I applied on the 8th April and again on 22nd April.

Still nothing at this end, what date did you guys apply for yours originally?

I still didn't get any e-mail and also can't re apply because already used the email address. I don't want to apply with different email because they might be confused with the same details. Also today is the last day for redemption, losing all my hopes :disappointed:

me too "Your LG G5 Promotional Gift order is due for delivery on Thursday 28th April", email from [email protected]

I got a email to confirm my shipping address, did anyone receive a confirmation or shipment order, or headphones just turn up?

Mine are arriving tomorrow.

Congrats! I received an email last night to confirm my postal address so hopefully mine should be here soon :smiley:

Just took delivery of my B&O earphones !

who was the email from? Was it O2 based, or some third party?

Hmm, guess its just a waiting game and they are doing it in order of when they were received.

The weekend I got it, Sunday the 10th (i think)

Nothing here yet, when did you apply for it?

As above !! mine out for delivery with DPD tomorrow...

Just received an email from LG G5 Promotional Gift - Your LG G5 Promotional Gift Order is due for delivery on Wednesday 27th April.
Happy days :smiley:

I get the feeling that O2 are intentionally stalling to ensure that at the very least everyone pays one month of air time before they hand out the headphones.

They are useless....I am talking to them online, hopefully will be able to update it here!

NOPE :disappointed:

anyone got the confirmation email/ the headphones yet?

​The link is about 5 posts above. It works for me too.

https://lgg5promotion.com/o2/

if it doesn't work try multiple devices, maybe your phone, try incognito too. But it works absolutely fine for me

Seriusly I can't access to the website, I spoke to o2 and LG they couldn't help me is like nobody knew about the offer. Please can you send me the website just in case I'm putting it wrong which I doubt. Thanks

I spoke to them online, they said as long as you pay off your device plan, even if you cancel your air time plan, you are still eligible for the headphones. Hope this help

Website still working for me. I re-applied after the two week grace period. Not heard anything back though...No earphones = False advertising !

yea the site works, but make sure you put exactly what is on leaflet. I also re-applied for mine again today, didnt get a confirmation email or anything. Will just have to wait and see

The website still works for me, I actually applied for the offer again earlier, no email as yet though, don't expect to hear anything till Monday regardless I guess.

Unless anyone else had an email or you get a response from LG I guess we just have to wait...

Hi, were you able to claim the offer? because that website is not working anymore. I contacted O2 and they didn't have any idea and probably they don't even have the headphones so I also wrote to LG.

Can you still claim for free headphone if you bought the phone after 07/04?
On https://lgg5promotion.com/o2/ says that the headphone is only for pre-orders between 24.03.16 – 07.04.16 only.
While the Cam Plus is for 08.04.16 – 27.04.16 only

Finally got through to someone on the chat that knew what I was on about.
You have to pay at least 1 month of airtime from my experience. They bill that as soon as your phone arrives.

You need to keep contract for 14 days then you can apply for free headphones and once you get confirmation email you can go off to a different network.

I'm still waiting for mine to be delivered from Amazon (have amazon vouchers)

I found out that Vodafone are selling this for £410 which includes a £10 topup, i asked if i could get a price match on Amazon and all though they didn't give me a yes or no answer, they have added a section under product details which states :

Would you like to give feedback on images or tell us about a lower price?

I have been told if quite a few reports are sent in regarding the price being lower elsewhere, the only difference is it's locked to Vodafone, That they will see if they can price match, Helpful for people like me who like to shop at Amazon or have vouchers :smiley:

I'm honestly not sure, someone suggested earlier in the thread that because it is refresh you can cancel it at any time. However I'm not sure, it is a risk you have to either take or not.

Heck I already put in my code on the website to claim for the headphones which we can't do till the 22nd so not sure how that is going to go when I try and enter the info again.

Edit: link here sounds like good news http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=21629

Good call!...for the life of me not sure why I missed the bit about still being on a refresh contract. Have cancelled my change to pay as you go and should still be in contract when the time comes to apply for the headphones.

I am right in thinking we can wait till we get the headphones and then cancel the airtime contract without having to pay off the full 24months right?

Just paid off my device plan and air time. Here's what I was told:
1) It takes 48 hours for the airtime to stop
2) They will still take the first Direct Debit for the full amount on the 23rd (was billed on 9th April) - so £18
3) They will then refund whatever I you did not use - so in my case 17 days worth of airtime - about £9 or so

O2 guy said it was incredibly important that first Direct Debit comes out or could be held in default.

My suggestion is pay off airtime as soon as possible to minimise costs.

Anyone else having an issue where games are refusing to use your google play id/nickname/username and forcing you to use a new nickname to track achievements etc? On all my other phones once logged in any games would automatically log into Google Play games without issue but on my G5 it keeps asking me to create an ID - if I input an existing one it says its already in use. Have a feeling it's to do with permissions but never had this problem before (currently have 3 other android phones).

Nevermind...realised this was to do with Google's new gamer id system. Once you choose one it merges your existing stats with it.

I ended up having to speak to O2 support who have arranged for the unlocking, the details for the phone never did show up on My O2. So if anyone else has that issue just contact support.

And hmm will have to see what happens with the headphones, I must admit I already used the redeem site, though I assume I can just put in my details again after the 22nd.

So....they are going to wave the total cost of the phone of £739.99 ??? nae bother hahahaha

that's all well getting the S7 edge...but you have to then take an air time contract of at least £50 per month!!!

I'm not sure mate ? You would have to double check.....with them. You will at least have to pay off the full amount for the new handset ( £739.99) before you can cancel the airtime contract.

But of its refresh, can you not cancel the contract?

I go to my O2 and click upgrade i choose the S7 edge( in black :wink: ) and paid £312 .

So the G5 is paid off i will gave it to me mum.

How much was the upgrade, and how do you do it?

Hi Guys,

Does this work if I buy the contract using a third-party like 'mobilephonesdirect'? I really want the LG G5 in gold. Also is this airtime buy-out process available on all other providers?

Thanks.

Hi Guys,

For all those who have applied for the headphones already I just wanted to point out something that might affect your claim. It stated in the T&C's that:

Qualifying Purchase Period: 00:01 GMT 8th April 2016 to 23:59 GMT 27th April inclusive

Redemption Period: 22nd April to 27th May 2016

Pre order and purchase an LG G5 (the “Device”) during the Qualifying Purchase Period on an 1GB (or above) O2 Refresh tariff and be eligible to receive a FREE set of Earphones upon purchase.

You must be within contract for more than 14 days to qualify for this Promotion. Claims will only be validated 14 days after purchase and activation of the Device and contract.

Use the leaflet received with your Device in order to claim your FREE Earphones online via http://www.lgg5promotion.co.uk/o2 during the Redemption Period. Claims received outside of the Redemption Period will not be successful.

So if you have made a claim for the headphones already you won't be getting them. You need to wait a little while - until the redemption window starts before you can claim your headphones. I assume cam-plus has similar restrictions.

Thanks

Yes even made a call on it today. Hmm will play around with it a bit more failing that will contact customer support.

Not sure if it was instantly, I played around a little bit with my new G5 after inserted the sim card, and then I logged into My O2, everything was already there.

Have you put o2 sim card in ?

Just received mine, loving it. I requested unlock on My O2, also claimed my LG CAM Plus module on lgg5promotion.com/o2/, hope they can process the requests quickly, and then I'll pay off the phone and cancel the airtime plan.

Received mine yesterday and had a play, but waiting to unlock it before I make it my daily carry.

Fortunately I don't have the problems others have had - light bleed and poor gaps. I'm going to keep it because in general I like it (especially the wide angle lens) and it is a great price for a latest flagship, but I do have to say that in general the build is less than premium...

1. The chamfered edge is sharp to hold and borders on being uncomfortable
2. The chamfered edge on the module piece doesn't line up at all with the body
3. The module release button feels flimsy and again doesn't line up nicely with the chamfered edge

Received mine today and then requested unlock code via online chat immediately. The representative processed it and informed me to wait up-to 7 days and then I will receive an email containing both instructions and unlock code.

so can you do this with any phone my wife wants to get the Samsung S7 is it worth doing the same thing with this phone

Thanks, so have you made a complain over a phone or Online Chat?

I got a PDF response to my complaint, and it was included in there

Finallly got my unlock code today. However when I eneterd another sim it didnt promp me like the instructions said. If anyone has this problem try entering 2945#*850# in dialler. That will bring up a menu then select network.

Ghost

Also does anyone know how it works cancelling a contract after the 14 days? I complained about something and got a £18 accredited to my account, which would pay for first month. So I am thinking of waiting until I get the headphones and then cancelling after 1 month.

Would I have to pay off the rest of the contract or can I cancel with no fee's?

Managed to place the order by cheating the time I lived in my current address, hope it won't bring me any problem.

Damn, the system doesn't accept my order, seems that I'm not living long enough in UK, or because I don't have a UK drive licence? After I filled all my bank card details, home address etc, it redirected me to another page to provide information for my Passport, UK driver licence (which I left empty) and another bank card detail, and then refused my order, saying the information I provided wasn't enough...

Making order now, hope it can be delivered on 14th, at least there's option for delivery on 14th.
Do I have to make Direct Debit for the payment? Will it be canceled automatically once I pay off the device and cancel the airtime plan? So excited.

The guy said I'd only need to pay off the device if I cancelled contract.

i tried ordering the phone but it said i have to pay upfront £18 for 3 month so it works out expensive then if i wanna cancel it afterwards 392+£54=£446 to cancel the contract

That's good to know, did they specifically state they would not charge for the remaining months?

I spoke to CS on chat today they said if it's refresh contract you only have to pay off device and you can stop contract when you want.

Can you cancel any time during your contract or only within the 14 days "cooling off period"?
Had my phone for a month now...

It's back! It used to redirect me to: https://www.orgonosilica.com/?controller=404

website didnt get taken over as far as I can tell. Still loads fine for me, go to :

https://lgg5promotion.com/o2/

then fill in form at bottom

I'm guessing the link you filled it in was the same as in T&C?
Mine is arriving tomorrow offer if worrying if website got taken over by some US cosmetics manufacturer...

It says 14days, but I filled the form out online on the promo website a few days ago. So will see if I get the headphones. The actual code on the leaflet seems to be generic one that everyone will use. Mine has B&O in it, and im guessing the Cam+ will have something similar in it. The unique bit is the IMEI number.

I think unless anyone knows different we won't be getting the headphones (unless you want to keep the contract).

Seems these are the terms:

3. Your Minimum Period – Your Pay Monthly Mobile Agreement has a minimum term called a Minimum Period. After that Minimum Period, you can end the Agreement by giving us 30 days' Notice and you will have to pay Charges during this notice period. Unless specified otherwise (such as in your Tariff Terms), if you want to end the Agreement during the Minimum Period or we end this Agreement as a result of your material breach, then you will have to pay a fee of no more than your Monthly Subscription Charges multiplied by the number of months left in your Minimum Period and if you've taken Equipment on a Device Plan, you will have to pay for it in full. Details are in paragraph 8 of the Agreement

Did the T&C change? Can't order within 14-days after purchase?

http://www.o2.co.uk/termsandconditions/rewards/lg-g5-pre-order-bang-and-olfusen-headphones-promotion-terms-and-conditions

I plan on cancelling as soon as. Paying device-only. If it's not possible can you cancel contract after 1 month?

Just got a text and email that mine will arrive tomorrow, I ordered last Wed.

my initial battery issues are now gone...full charge yesterday morning, browser internet...Facebook etc......still had a good charge after 10PM last night......no other reported issues as some other users had, bleeding and I'll fitting at the bottom etc....also bagged a spigen rugged case for it....all in all...I am now more than happy. Just awaiting unlock code, then I will pay phone off and cancel air time contract

Mine is going back. Not sure if I have to stay with the bleed as well as the hole in the battery swap area.

Looks like HTC10 is a winner according to all the review sites. May wait for it.

I think if mine has quality issues I will just return it and get the S7. I've only had Galaxy S phones since the first one came out, but I thought at ~£150 less than the S7 this offer was too good to pass up for a flagship. You know what they say about things being too good though....

Re battery, mine is considerably better today after running to zero and recharging last night.

You get a leaflet with a code on it with the order. Then you use your IMEI number to order the headphones.

I've just been told that mine will ready for collection tomorrow, and I pre-ordered about a week before the launch date.

This must be one of the worst product launches ever, and from what I can tell it's not even been that popular so who knows what would be happening had it been in demand.

Yikes! Hope it's not a permanent issue..
Also there are phone availability issues at the moment so there will be delays for delivery, I spoke with o2 today and thet are expecting stock "this week". I hadn't heard anything by Friday last week but then received an email just before lunch to say it was available to collect.

I have been on that site and it was all ok, not it seems like it was taken over by some other company? OrgonoSillica? How do we redeem?

Ordered on Thursday, money gone still not dispatched.

Does anyone has problem with the Quick Charge?
It is supposed to support QC3.0 and charger 20% battery within 10min, however it takes about 30min to charge 10% on my phone, using the original charger and cable even I have put the phone into sleep.
Talked to O2 live chat, they said they can replace the phone if the problem is due to the phone being faulty, however I will have to contact LG directly if the problem is related to the charger / cable...

I did mine online and received an email Sunday morning ...saying iphone!! unlatching request denied...multiple requests!!! spoke on chat and was then told....new sim has to be in phone for at least 24 hours....and they would now request unlocking for the LG G5...and a £3 credit for my trouble....to date.....no £3 credit on my account and no unlocking code....was told 24 hours-7 days!!! but stated it should be a lot sooner.....the saga continues lol

Nothing thats why think it didn't go through. I'm gonna have to call them

I requested unlock on both myo2, and via phone call. FYI, when I called they said the online request hasn't registered..

Yea I ended up doing this myself on Saturday evening.

Did you get any sort of confirmation that you had requested it? Email or text or anything? I didnt so just curious if it worked properly

It allowed me to do it on myo2 web page

Has any had there's unlocked yet. I requested it on Friday.

No unlock code received yet, was told it would be received Sunday night at earliest but could take from 72 hours to 7 days to process.
More concerned with the phone I received, the base doesn't line up flush with the back or both sides of the device, one side is OK, the other has a noticeable lip jutting out. Also ran a light bleed app and there was quite a bit of bleed as per other complaints, so they are replacing the phone for me - another 3 day wait. Hopefully incoming batch of phones will have better QC :laughing:

Besides that, it's a lovely phone, lightning fast and quick charge is cool. Didn't notice battery drain.

Just got off chat with O2. Told Phone was out of stock but new stock received today and will be despatched most likely today or tomomorrow.

Still no confirmation for me too, £79 taken from my card as well.

No battery problem with mine, so far. Been using off and on since 7 this morning, and still at 80%. Maybe faulty device/battery?

Yeah it is rapid on the fast charger, so I suppose in a way that part compensates...maybe a software upgrade will resolve the issue...

I didn't expect to lose almost 70% of battery within 3 hours though....I will let it drain down, mess about with the settings etc......and then see how it goes. I have an S6 edge.....and that lasted well even with the in built battery.

Battery life dreadful !...had it at 100% last night, was out for 3 hours....browsing facebook, messaging etc...nothing major.....got home 34% !!! left......read this morning that LG in the USA are giving extra batteries and charging cables to LG G5 customers....so why not here !!!

Yea not metal

​It doesn't feel metal at all though

I got it yesterday - Did not get SMS, but did get an email!

Setting the phone up now, so no reviews yet, but it feels and looks much nicer than I was expecting from pics/videos.

Got mine. So unlocking takes up to 7 days and then to get the headphones going to have to wait at least 14 days before applying and then another 14 days to verify it says.. So that's one month of airtime minimim already....

Alice Silver as well for me...But got The Titan I ordered !! A mans colour of a phone... Titan !!! :stuck_out_tongue:

Same here. Mine is Titan too, but says Alice.

Strange, as I received a Titan LG G5. On the receipt however, it said Alice

Called O2 to track my order. I was told that Titan (which is the only option when I placed the order) has not been available. The Silver colour was available and was out of stock. He asked me if I want the Silver one which I said yes though still need to wait.

I have not got any email/text regarding the delivery so the preventative did something in their system which will automatically sent me an email when the phone is in stock.

I stopped using screen protector of any kind close to 2 years ago. IF i paid 300-400 for a phone might as well just enjoy it rather than protect the phone in a fortress.

Received my G5! The voucher for the headphones does require you to wait 14 days before making a claim

Don't bother and enjoy the phone as it was meant to be!

I just got my phone too :smile:
Applied the tempered glass that I have purchased here: http://www.ebay.co.uk/itm/252321433616
However it doesn't work very well due to the huge taper around the edges.
Can anyone suggest an alternative?

Got my phone....so do I now request an unlock code, await the code and unlock phone, then pay off remaining balance of phone, then wait 14 days and claim the earphones and then cancel the O2 refresh airtime contract ?

Ordered mine on Wed no dispatch email or anything yet.

Mine arrived today it really is a nice device! I have the same flyer, I would prefer the cam module to the headphones - but i guess the headphones are worth more, and could prob sell on ebay and buy cam module and still have change.

Its the camera module attachment, have a google of it. Think im going to return mine and re-order to get that. Maybe keep a copy of the code for the headphones and try for both ha

Has anyone noticed they are now doing the same deal but instead you get the CAM + module rather than the headphones. Price is the same.

half tempted to return this and cancel, then re-order to get that

Just received email notification too.
Ordered 25th

I just to o2 shop 30 main ago and they said they don't have my order. Got to work and I received a text saying its ready to collect. That sucks

Ah I see, sure online is fine, that's what I'll do, but I've not done this before either!

"Great news, your order's ready to pick-up. It's waiting for you at O2"
:smiley:

I was more asking if it has to be done over the phone, or if this can be done online with no issues?

Got my phone now, collected it from the depot before I went to work.

It now shows on my o2 account online, and I get the option to pay off the phone contract online. Does anyone know if I can do this online once I've got my unlock code, and then cancel the sim contract?

Email received confirming ready for store pick up. Ordered 29th.

I placed my order 4th April....text last night re delivery today and email from O2 this morning to say phone is out for the delivery today along with tracking number.

Should add that I walked into an O2 shop yesterday around 7pm to ask about my order. They told me the following:
If you ordered online for collection in store then they have no idea of the status of your order until it arrives in the store. He was unable to check my order and suggested that I ring O2 up directly to find out.
He then proceeded to show me an internal O2 email/message/memo (dated 07/04/16) advising all staff that pre-orders will not arrive before midday Friday and so customers would not be able to pick up their orders at store opening. Additionally the message went on to say that not all pre-orders will be delivered tomorrow and that there will be a further shipment later next week.
I was told that if my order does arrive, it will be input into the system and I will then be notified by chosen form or notification selected at time of order (so email, txt, etc)
I placed my order early on 24th March but not really going to get my hopes up for tomorrow.

Home delivery, makes me think the store collections may be the ones getting delayed (I suspect they'll ship with the store's inventory phones, which will be delayed)

Ordered Sunday. No text

Had a text about delivery tomorrow too. Placed order on Tuesday.

I placed mine on 24/03, around midday. I have not yet received a text from O2.

when have you place orders?

I defiantly selected store delivery, but they are delivering it to my home address tomorrow. Got the text to confirm, so be careful with this

text received delivery tomoz

Received a text saying my order will arrive tomorrow!

So many people jumping on the hate band wagon. Who the hell gets a knife and starts digging into the case. The phone is not all metal but neither is any other phone. Alot of people hating on this phone have never seen it in person.

Not bothered about any of the reasons why this is apparently junk, has the best camera and super fast, and this is cheap.

I wouldn't go nowhere near the phone, it's a piece of junk. I am an ex LG 3G user...Here's why:

http://www.cheatsheet.com/gear-style/6-problems-with-the-lg-g5-modular-smartphone.html/?a=viewall

Case is not as premium as you may think
http://www.androidauthority.com/lg-g5-made-of-plastic-not-metal-683460/

Even the LG G4 had a boot loop issue:
http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/

Ordered yesterday and can't even find order details in My O2 account..

o2 now saying delivery up to 1 week.

This is annoying if true. Its bizarre that EE pre-orders were already fulfilled. I just returned my LG G5 in favour of this deal as I got screwed by EE but it was delivered to me on the 3rd April.

Hopefully the wait isn't too long. Fingers crossed before the 22nd.

is it 18×24=432 that is the cheapest you can get

Noticed Amazon have changed the date till the 22nd, has it been delayed?

Supply and demand I guess for the headset, sure it's a bonus anyway, great price for the phone even without them

They like to tell customer that the headset are worth £149 but I saw some auction and they only go for $40.

Well I took the plunge will be interesting to see if they demand the headphones back off people who cancel within the 14 days.

You actually only need to pay the phone contract off and the headphones are yours to keep....its already been mentioned.

Well said..only thing is you lose the line rental for one month but still get to keep the earphones

Same here. Called the shop today who said the phone has been released today but my order wasn't in yet. Will have to make do with the old phone for the next few days :smile:

Exact same here. Realistically release date is the 8th so expect updates by Friday (though I had hoped sooner!)

Heard nothing yet since I ordered on Sunday. Can't even log in to o2.

Has anyone had a delivery yet?

Just ordered...

Has anyone noticed that device cash price is £432 on the confirmation email?

Excellent deal for a brand new flagship phone. Thanks.

Probably a bit of messing around, but well worth it considering the saving.

Also, quidco are offering £90 cashback at the moment on the LG G5, although whether that'll work with cancelling the airtime remains to be seen. Worth a try though.

They're pretty quick. Last time I did a refresh deal I still didn't have the unlock code a few days after I filled out the online form. I went online and spoke to somebody on live chat who got me a code straightaway.

Has anyone had there's dispatched yet?

Online chat:

With the latest phones you'll have to pay off the phone cost first to unlock it.

Yes, all our phones are locked to O2 network. However, you can unlock the contract phone anytime you want by contacting us. There's no extra charge to unlock the contract phone.

So I can pay off the phone and cancel the airtime when I choose ?

Yes, you are right. Once you paid off the phone cost you'll be free to cancel the airtime anytime you want. We won't charge you anything for the airtime plan of remaining months which you won't use.

With O2 Refresh, this will include two contracts and two monthly bills - one for your device and one for your airtime (minutes, texts and data). All bills must be paid by direct debit.

The device plan is a 0% APR Representative credit agreement with Telefonica UK Limited which means Telefonica UK limited loans you the money to buy the device and you repay it through monthly installments over 24 months. You can also make additional payments (which will reduce the monthly cost) or repay the full loan amount early at any time. Once you have paid off the device, you can stay connected to an airtime or data plan for as long as you want to, or you can upgrade to a brand new device. This gives you flexibility to change your device whenever you want.
As the device plan is a regulated credit agreement, O2 Refresh is subject to eligibility, credit checks and an affordability assessment.

In the T&O of the headphone, it says '7. In the event of cancellation or return of your Device or contract under O2’s Change of Mind period, you must also return the Headphones.'.

also, apologies but I can't see where it says you get the free earphones?

edit - sorry just seen it at the checkout stage

Locked to O2 but they'll give you a free unlock code if you are a pay monthly customer (which you will be if you do this deal)

Are these unlocked? Thanks

I hear some networks have started delivery, not expecting ours until around the 8th but please post if any start turning up!

It is a whole 5mm. Size matters to some lol.

Yes I have done an upgrade. Pretty sure it doesn't matter. Best to read the full T&C when going through the process but summed up here:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=21629

I thought the same originally but I seriously don't think 0.2 of an inch is going to make a lot of difference. in fact I don't even think we will notice it.

Thougt you said ealier that you are going to upgrade your contract. Is it anywhere mentioned that a new user can do the same?

So isn't this restricted to the refresh o2 users? Can you actually get the deal as a new starter and cancel the airtime anytime?

just wish it were 5.5 inch !! why lg :disappointed: I have the g4 and a 5.5 is perfect for films etc anything smaller is a no for me but I have a feeling they will be releasing a larger phone in the year with the same modular design and all the friends can play with both smaller and larger handset.

just ordered this guys. I can confirm the following -

You can pay the device off at any time
You can cancel the airtime after this at any time at no cost
You WILL keep the headphones

how does this compare with the S7 edge. originally i looking at this but went for the S7 because it was out sooner

Does this actually effect your credit rating if you cancel the contract within the 14 day cooling off period?

I have a contract already which has just finished so can upgrade. This is showing as an option on the O2 site (upgrade to refresh). I am thinking of doing the upgrade and paying off the device. Following this, rather than cancel with O2 I would want to upgrade to a SIM Only tariff. This looks feasible as I understand once your device is paid for you can either upgrade to a new contract (i.e. SIM Only) or cancel the airtime at any time without cost. Can anyone confirm?

If I upgrade to this and pay off the phone can I then change my tariff to a SIM Only plan?

Incredibly tempted by this. Circa £330 after selling the free B&O headphones. Saying that, I've struggled with large phones in the past and am now considering the iPhone SE (64GB model).. Or, I just keep my Z3 Compact.

Looks like I did the right thing then when Virgin offered me an S6 when I had an issue with my G4. I was in two minds to take the offer but am really glad I pursued the issue with LG direct and got my G4 back. Brilliant phone. No carrier software and no manufacturer bloatware, just one app if I remember. Also I have always called whatever android phone I have had a superior phone in conversation with my son who has owned nothing but Iphones as a smarphone. Yesterday we both took the same set of pictures of my daughter and she said that my pictures were superior. He was well upset as he just got an iphone 6s.....I have taken some amazing pictures with my G4. I thought my Samsung S4 was good but the G4 is way better.

Cold, my Samsung Galaxy s7 edge is miles better.

What link/ path on o2 site should I use to get the G5 at this price? I even plan to keep the contract...

Here is link to Ofcom saying o2 may sell locked/unlocked phones but they don't charge for unlocking in case of payM http://consumers.ofcom.org.uk/phone/mobile-phones/changing-provider/mobile-phone-locking-and-unlocking/

you can also select 'PAY UPFRONT' if you are bothered about cancellation part but that's £442

https://www.mobilephonechecker.co.uk/Apple/iPhone+6s+64GB.htm[quote=jb66]

The total spend is at least £768 not £391 like in this case of O2 Refresh.

why ? he is right about credit history.

https://www.mobilephonechecker.co.uk/Apple/iPhone+6s+64GB.htm

why ? he is right about credit history.

I do think this is a good deal and if I hadn't got the G4 last July I would be ordering. I think I got quite a good deal on my G4 tbh. It will cost me £20.00 a month over 24 months = £480.00 but it came with a free smart watch which I sold on ebay for £187.00. Got about £160.00 nett after fees so the phone cost me £320.00. I am happy with that even though the Vodafone offer much later at £225.00 was also good. Mine was one of the ill-fated motherboard ones which LG finally admitted to publicly in January. I think mine was faulty right from the start as it just didn't seem as quick as my previous Samsung S4. The main reason I bought the LG is that samsung have now decided to put their prices where Apple is and in my opinion smartphones are just not worth that sort of money. For quite a lot less I picked the LG as it had nearly as good a spec as the S6 and cannot fault the camera. Everyone coments how good the photos are.

LG were absolutely amazing in fixing the phone. My carrier who was Virgin requested I send the phone to them and they didn't even look at the phone as it was more than 6 months old and their policy is to issue an 'as new' phone and they offered me an S6. I didn't want it, got in touch with LG who agreed to repair it and asked Virgin to send me the phone back. Two weeks later I have my old G4 back with a new main board and its fine. Super quick.

Anyone who reads this be very careful who you buy a phone from. If you buy it from one of our favourite auction sites from a person, i.e. not a business, and you have an issue with the phone you may just find it is not covered by any manufacturers warranty. If I had bought my G4 from Joe Public I would be looking at a very expensive paperweight. Also you need to ask your carrier or company you purchased your phone from what is their policy f your phone breaks. If you like me decide on a certain brand of phone you want that phone back. It would appear Virgin's policy is not to send the phone back to the manufacturer but to offer you a replacement. In my case it paid to go straight to the manufacturer who resolved the problem. On another issue you will be wise to take care of you phone. If it has any physical or water damage your warranty will not be valid and you may need to pay a fee to bring your phone back into warranty. No issues with mine though but interesting to see what others had put when reading the forums.

Yikes, this is cheap for a flagship phone that has just been released. Looks like the G5 is a flop is its getting this cheap so quickly after launch.

Great deal, you can get the iPhone 6s+ 64gb for £31 a month as well.

What do 02 put on their phones, for example will it come up 02 on bootup? Apps I can't uninstall?

Yeah yeah most certainly you're right, just wanted to let you know that its not the case with o2. Yeah it actually seems that headphones are selling on the bay for quite decent money, yet I think it will fall down as plenty people will get them free with the g5 and want to flog them. I think that realistically you could get about 70 for them after fees, Im still on the verge of ordering, as after having g4 which I really liked (apart from lack of fingerprint scanner and a bit plasticky feel), this ticks pretty much all the boxes (would have been just perfect with stock android and a larger battery), but those issues can be worked around (google now launcher bringing it closer to stock form, replacement battery for g5 or a battery module if they introduce one. Love the idea of wide angle camera and I think I would use it pretty often, love the idea of modules (IFF they don't abandon this idea quickly and 3rd parties work on it, we might get some really cool stuff coming) and at the end of the day, overally Id only have to pay a 100 quid to migrate from my nexus 5x.
That's my dilemma of the weekend, despite the fact I have my dissertation deadline on thursday, I think I have watched all youtube videos with lg g5 :smile:

Skim reading through the T&C's i didn't see anything about returning headphones or free gifts if the air plan is cancelled within 14 days. Agreed that £391 is good deal even if the unlock/cancelling if more faff that buying sim free. Cheers OP.

I did say IF 02 refresh works the same as Virgin. The headphones are worth only as much as someone else is willing to pay for them but at half the rrp for the headphones, the phone isn't too bad a deal as I did say earlier. I just hope they don't have the same motherboard problems that the G4 had otherwise that could prove extremely embarrassing for LG.

​hey al

The phone will be locked to o2 though...

If you are lucky enough to know anyone at O2/Telefonica/Tesco mobile, they get discount on the airtime side of the deal. My friend gets 50% off the airtime for around 30 friends and family, so makes this contract worth seeing out!

If 02 refresh works the same as Virgin you will pay the airtime upfront so in effect you will be paying £391.99 + £14.00 because the first £14.00 for air time will be billed on the day you receive the phone. 30 days notice means you will have already been billed for the first 30 days on the first available day in which you can cancel the airtime part of the contract. It's still not too bad a price but pretty soon other companies will be offering the phone for around the £400.00 mark if the G4 was anything to go buy. I actually got my G4 for £320.00 just 2 months after it was launched.

What is the release date?

Daaaarn.... This site makes me go crazy...
For the last year I've had iphone 6, lg g3, sony z3, s6 edge plus, s6 edge, nexus 6p, note 4, lg g4, nexus 5x, and now after having 5x for like 2 weeks or so I wanna jump on this one... need to stop buying phones :o

I want to find a perfect one and stick to it for a while, as Im tired of swapping them but neither I had was perfect. 5x ticks most of the boxes, yet battery is not great, and sometimes chokes a little, this on the other hand has some cool features like the wide angle camera and modularity. battery is also small so battery life might not be great, but Im sure we will see some larger battery capacity modules (without adding bulk such as the camera one), also has microSD. Selling headphones it will cost the whereabouts of 310-20, and is definitely worth it for the new release... this site is evil:(

Can you preorder instore? wont find my address on the website.

Great deal! Just wish titan wasn't the only colour option!

I ordered yesterday then read this thread to find that apparently you don't get to keep the headphones. This is not the case however as I've just had a chat with o2 and they said as long as I pay off my phone cost then I can keep the headphones! Obviously the same goes for you guys so not too worry

That what O2 are saying is the same as Carphone warehouse saying if you return a phone with a free Xbox you have to give back the Xbox. If you pay the contract off you keep the Xbox. O2 won't make you give back the B&O headphones if you pay off the handset on this refresh deal.

You aren't cancelling or returning under O2's change of mind period. You're paying off the device plan so you get to keep the headphones as you've paid off the phone.

Can one do this at any point of a contract?

get ready to damage your credit history, not worth it

Just so everyone knows you will need to pay 5-6 months bill before you cancel, if you cancel before that you will not get any cashback from O2.

O2 cashback should take 13 weeks (3 months) to come through but it will take longer, It will takes 5-6 months so you can cancel after you get it.

I just got £94 from them that takes 6 months.

Maybe the contract is not cancelled until they receive the gift back?!

Terms state: In the event of cancellation or return of your Device or contract under O2’s Change of Mind period, you must also return the Headphones.

My order email lists these details:
2 Free Gift £0.00
1 LG G5 O2 Refresh Unlimited 24 Month 1GB £79.99
3 Standard Delivery £0.00
Could that be an ordering error, or is it 2 free gifts (headphones & cam plus)?

Was struggling to find a link to where on the O2 website it states that you can just cancel the air time contract once the device is paid off...then found the link: O2 FAQ

I'd like the headphones but it does seem you won't get them without at least paying the first month of airtime. If I cancel after the 14 days and after paying the first month of airtime, would I still get to keep the headphones (I believe so) and would this affect my credit rating at all?

I've had it twice without keeping the contract. Just luck of the draw I guess.

I checked , if you go with the £80 upfront , you can cancel when you receive the phone so like you might have to pay like £18 on a pro rata rate that you cnacel so approx £393.

Lol who said return the headphones rubbish ,your paying the contract of and you own the phone and headphones

but you can pay for one months airtime to keep the headphones? Thats probably worth it

This is a hot deal but the post should not include the free headphones. You have to return them if you cancel the contract.

Just to confirm :

Purchase the phone and pay the upfront cost.
When received ask for an unlock. Any timescale to ask for or receive unlock ?
When unlocked phone and pay off remaining handset cost.
Next day phone and cancel airtime. Who do you phone and any restrictions or clauses that they may try and use ?

​I'm not surprised no one else does it, I'm surprised O2 still do it as everyone on this thread has no intention of actually keeping their contract going, they just want a sub-rrp subsidised handset to take elsewhere!

I would have thought the B&O headphones was more an LG Promotion then an O2 one, espeically as nearly every site is offering the headphones as part of an order.

Was quite tempted, but now with the prospect of having to return the headphones, I might go with the £445 deal as at least it will be an international version. Dont particularly want to root this phone, not with Google Pay coming out next month.

What on earth would they do with a load of used in-ear headphones? Ugh!

EFFECTS your credit rating if you cancel???

Makes it less enticing if you have to return the headphones unless you want to wait. This will fall below £350 in 6 months time.

Good deal, but you may well be able to get it cheaper overall if you also want an airtime plan for a couple of years.

whats the website to get the free headphones? i pre ordered the phone

I just want the headphones :P

Thanks Ricechild - was worth a try

wow that's an epic deal if you are after LG G5

For the free headphones I think you need a 1GB or above tariff

"This promotion Free Bang & Olfusen Earphones (the "Earphones") when pre ordered & bought with the LG G5 device on O2 Refresh tariffs 1GB & above "

"In the event of cancellation or return of your Device or contract under O2’s Change of Mind period, you must also return the Headphones."

Does this mean you have to let it run for 14 days before you cancel the airtime?

On paper sound like a great phone I'm just worried about battery life when competitors has got 3000mah+ and due to more powerful SOC battery life almost as on last year flagships

No, the device plan for those tariff without upfront payment is £18 per month, rather than £13 per month.
So you will have to pay £18 * 24 = £432, rather than £13 * 24 + £79.99 = £391.99 as shown in OP.

I chose the 500MB data tariff that for £79.99 upfront payment and £27.00 (£13 device plan + £14 airtime) instead.
(You have to click on the '+ Show More' button underneath the tariff options to see this)

Quidco also tracked at £50 successfully :wink:

Thanks.

Do you know what O2 are like when it comes to Android updates? Can't remember the time I bought a phone from a network as usually by sim free so get updates quickly.

Wouldn't you go for the £36 tariff so you don't pay the upfront cost?

How come you're not liable for at least 1 month of the airtime? Just wondering as I'm interested in the phone.

Anyone concerned that this is a pre order? For example, does the 14 day cool off begin only when you receive the phone?

Do o2 phones come with much bloatware added vs buying sim only elsewhere?

You're welcome :smiley:
My wife's noticed this thread now, hope I can convince her to do the same^^

Very interesting post and very useful to know. Never come across this buy out phone, but drop the contract type option before. Is it only 02 who offer this type of thing ie. 02 refresh option, or do other networks have something similar?

Many thanks for your replies Xaar, that is very helpful....and is enough to convince me to pull the trigger :smiley:

Don't forget Quidco or TCB too...
Not guaranteed to pay out on these deals, but I've had it twice so far. A nice little bonus if it does!

To get the unlock code you will just need the IMEI, enter it on O2's website, should take 24hrs or so.
And no, you don't need to return anything to O2.
To be on the safe side, I'd cancel the direct debit.. On the first occasion I did this, they charged me but refunded after I contacted them.
After that I played it safe and cancelled the DD.

Valid questions

To this I want to add:
Do you insert the SIM card supplied with the phone before requesting an unlock code?
Do you have to return anything to O2 after airtime contract is cancelled and handset is paid off?
Should we cancel the direct debit with bank?

Thanks

I only recently got the LG G4 from voda for £225.. as with all things, no doubt the price will drop near end of year as the new models are ready to be released. But even if they did so for £225, it wont be with the earphones.. so at this price, during the release period it's a steal.. I just need to convince the wife before I commit to another phone :smiley:

I've done this a few times in the past.. twice I've cancelled within the grace period (14 days), and once kept the contract.
If you decide to cancel, I'd recommend you get the handset unlocked as soon as you receive it, then pay it off, and cancel within 14 days.. when I've done this O2 have waived all fee's, so I just paid off the handset.
O2 Refresh is basically 2 separate contacts.. so it's not a £31/month contract.. its an £18 Airtime contract, and a £13 handset contract. As soon as the handset it paid off, you can terminate the airtime contract, usually pro rata for that current month, but often waived if during the initial grace period.
I'm not sure about the headphones.. I believe those are provided by LG directly, as such they should be honoured as you have legitimately bought the handset.

Well done op I have lost the confidence to post refresh deals any more :wink: £80 on eBay the headphones are going for thereabouts,coming to Vodafone in 7 months time for £189.99 on payg :wink:

Thanks OP, just ordered!!
I will now cancel my Amazon order...

very good find OP

Can I just ask (never done one of these before)....
When does the first monthly payment of £31 come out?
So if you receive the phone on the 8th April say, would you then phone up O2 and request it be unlocked?
Then when do you phone O2 to pay off the phone balance?
Then next day or whenever, phone up to cancel the airtime contract yeah?
You reckon the headphones claim will still be honoured?
And you can do all that with no quibble/fees etc before any more money is taken by O2?

Many thanks in advance.

why is this not hotter? Top end phone at £300 approx. mark (after selling free headphones). Samsung/iphone similars at over £200 more.

Get free Bang & Olufsen Play H3 earphones worth £149.99

tempted

Thanks op gone for it

In reality you could probably sell the headphone for £75, bringing cost nearer £300 mark

Please note that this also includes the £149.99 B&O headphones. A redemption voucher is included with shipping as confirmed with my order.
I would suggest people transfer the number supplied to payg to keep it active.

can you lower the contract after you pay the handset?

£31/month, £79.99 upfront so 31x24+79.99=823.99. Did I miss something here??

and doing this will make the price 392 instead of 460 the cheapest option available now

You just pay the monthly handset price (£13) x 24 and then cancel the airtime without having to pay the remaining airtime off. So £13 x 24 = £312 + £79.99 = £391.99.

the idea of it is to get the phone. pay it in full and cancel the contract

Apologies, new to this, but I'm due an upgrade soon - this has my interest. I am a bit confused, however... If the contract is £31 per month over 24 months, plus an additional £79 for the phone, it works out at £700+ over the term?

Best price for this phone so far and o2 unlock for free. Also comes with redemption leaflet for Bang & Olufsen Play H3 earphones.

Very tempted.

​Refresh effectively allows you to do this.

It does work, and i didnt have any problems doing it. Just make sure you pay off the phone before cancelling airtime-doing it at same time sometimes causes issues, and its worth paying off phone one day, and airtime day or so later.

Good price for phone too.

Why would they?
O2 offer this to get people to sign up to contracts, that's where they make their money.
Some people are happy to see out the contracts, you could get quidco on it too if you intend to do so.. you don't need to stay the full 24 months.. just wait till you get the quidco, then cancel (I did this last time).

​So why can't you get a credit agreement for just the phone in the first place?

Is there no fees if cancelling the service straight away?