fill in with the serial number of your sureflap and they should send you a replacement door free of charge.
joll200x
28 Feb 16#26
Great product and even better customer service. The chip on one of my cats had slipped to the top of his leg and wasn't being picked up properly so they sent me a custom model with an extended outside tunnel for free! Can't rate highly enough.
ziggy81ziggy
28 Feb 16#25
Had our first one for over a year then it stopped working, contacted them online briefly describing the problem, replacement part came quicker than the response to my message.
Our bad we didn't replace the part for months (the grey tab was permanently down so cats could still use it), when we did it still didn't work properly. I rang them and with no hassle whatsoever the next day we received a whole new cat flap.
Fantastic customer service :smile:
oddballjamie
28 Feb 16#24
That's all the data the Camel has on it.
spenspuma
28 Feb 16#23
Maybe go back a bit further than 4 or 5 days.
damianiw
28 Feb 16#22
Contact them, the company is great our door got broken by our cat too, he decided the draft excluder bit needed attacking and then a builder finished it off... Contacted them and a free replacement clear door with instructions.
We purchased another (normal size) after moving very happy.
As other poster has put battery wise buy some decent ones and even with our yo yo cat lasts well over a year before it stops working on one set of batteries
pibpob
28 Feb 16#21
Interesting - I assumed that behaviour only happened when you fitted it with LSD rechargeables, where the light flashes for months but which work perfectly otherwise. They probably err on the safe side to avoid getting complaints.
smokeysi
27 Feb 16#4
Good price and a quality cat flap always used Sureflap and this ones the best yet, 1st class customer service as well and at this price it's almost £50 off the RRP - might seem a lot for a cat flap but you won't regret it
friiza to smokeysi
28 Feb 16#19
I did. Could not get the stupid cat to go through it. Unless I held it open for her. Paid £90 to support my local vet as well :disappointed::innocent:
Thetrout
28 Feb 161#18
After being woken up once again at 05:30 by the less intelligent of my two moggys, I've decided its time to invest in a cat flap, therefore you've timed this perfectly. Many thanks for sharing :smiley:
djames108
27 Feb 16#14
this seems a good price for the larger model. I paid around £50 a while back for the standard size cat door
saintscouple to djames108
28 Feb 16#17
I saw zooplus selling the smaller one for around the £50 mark, but this i'm pretty sure is it's lowest ever selling price for the pet door.
b1g1an
28 Feb 161#15
Still happy with our normal size one we've had for several years. One tip, don't change the batteries when the red light comes on, we have the cats that are in and out all day and it'll go for several months after it light comes on. You can easily tell when they're completely flat as the little grey lock tab will stay down and it doesn't click as loudly for the few days before that.
saintscouple to b1g1an
28 Feb 16#16
Thanks, useful to know
Dragon32
27 Feb 162#12
BEWARE I DECIDED ON THIS MAKE UNTIL I CONTACTED MANUFACTURER TO FIND THEY DON'T SUPPORT SOME OF THE LATER MICROCHIPS (UNLUCKILY IT DID NOT SUPPORT MY CATS ONE AS I LOOKS LIKE AN EXCELLENT CAT FLAP).
I had to go for I think it was a Pet Mate in the end (still also a good flap).
saintscouple to Dragon32
27 Feb 161#13
very good point that. I went on to the sureflap website before ordering and there you can enter your pets microchip number and it will tell you if it is compatible with their products.
Groovii D
27 Feb 16#10
kitty flaps....bargain
superpanda
27 Feb 161#9
Is this the one that fits the pony?
jimmythecat123
27 Feb 16#8
Excellent product - had mine for years - great customer service
birmingham43
27 Feb 16#7
Ah yes your right the size down is this price usually. Always wished I got the timer version and not the manual lock version. Our cats always try to Abscond late in the evening before I remember to lock them in.
birmingham43
27 Feb 16#3
Isn't this standard price?
saintscouple to birmingham43
27 Feb 161#5
Not for the larger pet door, standard price for this is £119.99 i believe
oddballjamie to birmingham43
27 Feb 161#6
backinstock
27 Feb 166#1
The wife said a large ginger Tom entered her flap the other night.
Be careful.
lincslass30 to backinstock
27 Feb 167#2
Flap, I thought she was fitted with revolving doors?
Opening post
Top comments
Be careful.
Latest comments (28)
fill in with the serial number of your sureflap and they should send you a replacement door free of charge.
Our bad we didn't replace the part for months (the grey tab was permanently down so cats could still use it), when we did it still didn't work properly. I rang them and with no hassle whatsoever the next day we received a whole new cat flap.
Fantastic customer service :smile:
We purchased another (normal size) after moving very happy.
As other poster has put battery wise buy some decent ones and even with our yo yo cat lasts well over a year before it stops working on one set of batteries
I had to go for I think it was a Pet Mate in the end (still also a good flap).
Be careful.